Customer Management Job Description

Customer Management Job Description

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Customer management provides support to E&P subsidiaries on SAP implementation, optimization of ongoing processes and running business related to SAP MM.

Customer Management Duties & Responsibilities

To write an effective customer management job description, begin by listing detailed duties, responsibilities and expectations. We have included customer management job description templates that you can modify and use.

Sample responsibilities for this position include:

Maintain Critical Business Process documentation and process hierarchy
Acts as a point of contact for a specialized topic (e.g., catalog and B2B, ecommerce business) and trains team members
Business Operations improvements
Execute and deliver the one-year marketing plan for customer management within the context of the overarching business plan and budget set down by the Management team
Research, scope, analyze, recommend and execute new opportunities for business growth through key strategic projects, data analysis and participation with cross-functional resources and project teams
Maintain and accurate, up-to-date database of Disability, Leave of Absence and Parental Leaves
Lead campaign execution and manage team communications and timelines
Ensure execution excellence through process adherence and quality control steps
Identify trends in process breakdowns and implement permanent corrective actions
Identify operational breakdowns and drive action to improve existing processes

Customer Management Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for Customer Management

List any licenses or certifications required by the position: ITIL, PMP, PMI, ISACA, ABM, CRM, UM, PM, APICS, SFDC

Education for Customer Management

Typically a job would require a certain level of education.

Employers hiring for the customer management job most commonly would prefer for their future employee to have a relevant degree such as High School and Bachelor's Degree in Education, General Education, Business, Engineering, Business/Administration, Management, MBA, Finance, Marketing, Biological Science

Skills for Customer Management

Desired skills for customer management include:

Excel
Business
Computer system SAP/APO
HUB/Customer Execution
PowerPoint and Word
CBP process and tool
Area sales and service business processes
Banking/ financial related services
Agile development methodologies specifically Scrum at SAP
Complex projects

Desired experience for customer management includes:

1 or more years of Process Management experience
Strong management, organizational, analytical and technical skills required
Establishes and implement the process for the identification, design and implementation of data quality controls, metrics and reporting remediation of data quality issues
Located in Santo Domingo, Dominica Republic
Experience with credit risk decision systems
8-10+ years of proven experience with CRM/Salesforce.com resulting in increased adoption of the system and collaboration and communication around customer intelligence

Customer Management Examples

1

Customer Management Job Description

Job Description Example
Our innovative and growing company is hiring for a customer management. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for customer management
  • Creating the reference architecture for a platform that enables the management & consumption of various buckets of customer data
  • Defining High Level Use cases and patterns for the Customer platform
  • Assessing and evaluating various technology approaches for building out the customer platform
  • Presenting and socializing the reference architecture and patterns to all Segment boards and Enterprise Governing councils
  • Working with segment architecture to ensure their roadmaps align to the Enterprise
  • Governing adoption of enterprise patterns into Solution Architecture Blueprints
  • Participate in a variety of special projects as requested, including explorations of system or process improvements
  • Support for Dealers in developing and executing recovery process based on transactional survey and complaint management to improve/sustain customer loyalty
  • Understand key Customer issues by segment through detailed and regular analysis of loyalty results
  • Provides training to Dealers on how to analyze loyalty data, develop action plans based on analysis, identify Key loyalty drivers, Customer centric metrics using CPS/Project Management/Services Marketing principles
Qualifications for customer management
  • A minimum of three years proven line experience, marketing and/or database management experience or equivalent
  • Proficiency with personal computer and UNIX, pertinent mainframe systems and software packages or equivalent, including experience in handling large databases and strong SQL and/or SAS query writing and programming skills
  • Diploma/Certificate in Purchasing Management
  • On at least an annual basis to ensure that they are fit for purpose and contain all
  • Experience managing and leading a Salesforce team Salesforce.com partnership and partner/vendor relationships
  • Experience in Sales and/or Integrated Marketing in financial services preferred
2

Customer Management Job Description

Job Description Example
Our innovative and growing company is searching for experienced candidates for the position of customer management. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for customer management
  • Collect and share Dealer initiatives and best practices on critical touch points with customers
  • Support Districts and Dealers to set up Continuous Improvement process at the Dealership
  • Serves as a liaison for the customer and the company
  • Ensure the effective delivery of profitable programs that maximize purchase and outstanding volume while achieving annual revenue targets
  • As a member of the Product Management team, participate and contribute broadly to a positive overall client and employee experience
  • Support and implement Special Projects that enhance the strategic positioning, competitive product offer and customer value proposition of CIBC’s credit card portfolio
  • Primary contact for PBC Field locations on Issue Resolution Team
  • Must have strong understanding of both internal PBC processes and external customer processes
  • Responsible for analyzing customer disputes/inquiries within set service level agreements
  • Maintain complete and accurate documentation within the A/R system and PBC workflow tool
Qualifications for customer management
  • Experience using SFDC and CRM systems to build out new lead generation process and drive front end of sales cycle
  • Strong background in Software as a service (Saas) and ability to evaluate and manage top end vendors in SFDC services space
  • Knowledge of Informatica360 or related MDM system
  • Current or previous Salesforce.com Certified Administrator
  • Proven ability to effectively collaborate with users and internal partners
  • Desire to want to get to know users opportunities and challenges with the system
3

Customer Management Job Description

Job Description Example
Our company is growing rapidly and is looking to fill the role of customer management. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for customer management
  • Possess strong analytical skills to resolve large volume of discrepancies across a variety of disputes/inquiries
  • Network with engineering, fleet management, commercial and program management teams to identify and drive solutions to reliability issues
  • Manage financial aspects of services projects
  • Manage customer loyalty program
  • Proactively monitor, analyze and communicate performance results and interventions to customers, with the goal of guiding the customers through their journey to desirable operational outcomes
  • Become a proven Subject Matter Expert (SMEs) in product and/or metric area of focus
  • Resolve configuration and QA alerts surfaced up by the Performance Management Nerve Center
  • Assist customers to better utilize the online software that allows them to manage their fleet fueling and billing accounts
  • Research customer inquiries utilizing company resources and customer conversations to provide corrective actions/answers
  • Resolve problems by researching and working with other departments and vendors
Qualifications for customer management
  • Able to thrive in a global matrix organization and drive results through cross-functional teams
  • Minimum 2 to 3 years experience in a technical company in a technical customer support/ service position
  • Proven project management expertise, interpersonal
  • Extensive knowledge on n-Tier architectures, frameworks, and the ability produce conceptual & logical reference architectures
  • Experience in producing design & integration patterns along with high-Level Use cases
  • Experience is assessing and evaluating various technologies (Mainframe, distributed, cloud) around customer management
4

Customer Management Job Description

Job Description Example
Our growing company is looking for a customer management. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for customer management
  • Builds long-term relationships with key staff within IS Service Delivery and Business Relationship Managers
  • Develops and manages defined communication channel(s) and/or stakeholder groups, proactively seeking to identify potential demand, and assisting in the creation of the business case
  • Identifies and responds to opportunities for providing products and services to the customer organization, and acts to ensure that products and services offered will help the customer organization to achieve its business objectives
  • Effectively managing the above plan to ensure acceptance by all department heads involved in support of key initiatives
  • Developing good working relationship with all key customers, establishing collaboration processes for mutual benefit
  • Collaborating internally with National Account Managers and Category Managers to ensure that replenishment processes are aligned with strategy
  • Leading the talent management processes for the departmental employees to ensure effective succession planning
  • Daily processing of customer registration request, validation and activation of partner contract in CRM system
  • Daily managing customer request information change by monitoring SFDC queues
  • Lead role on executing day-to-day expectations
Qualifications for customer management
  • Knowledge of Financial Services / Banking industry (an asset)
  • Bachelors degree in Engineering, Computer Science or, Computer Engineering
  • Minimum Diploma holder with at least 1 year of relevant working experience
  • Possess politeness, confidence, tact, patience and diplomacy while dealing with complex problems and irate customers
  • Possess good command of written and spoken English
  • Must be able to think strategically and act tactically, see the big picture and roll up your sleeves to do the work
5

Customer Management Job Description

Job Description Example
Our growing company is hiring for a customer management. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for customer management
  • Ensure customer data compliance with customer data management policies and model
  • Assist external and internal customers by answering questions and developing relationships
  • Participate on problems resolution in order to build and maintain a strong relationship with other GBO organization and other department operations
  • Manage customer request information change
  • Identify potential internal controls and procedures to be implemented
  • Process of different type of orders on occasional basis as required per volume
  • Achieves productivity targets and cost per unit (CPU)
  • Works within the Oracle Advanced Supply Chain Planning (ASCP) system to execute Distribution Resource Planning requirements (DRP) to maintain appropriate distribution center inventory levels to meet customer demand while minimizing working capital and logistics costs
  • Recommends and/or changes Oracle inputs
  • The Customer Order Management Supervisors Plan, prioritize and schedule the team’s activities and resources to ensure continuity of service
Qualifications for customer management
  • Responsibilities include interviewing, hiring, terminating, and training employees
  • Accomplishes call center human resource objectives by recruiting, selecting, orienting, training, assigning, coaching, counseling, and disciplining employees
  • Maintains equipment by evaluating equipment
  • Experienced in consumer packaged goods or similar industry preferred
  • Category Analysis - Provide category analysis for category reviews and new item introductions
  • Graduate with at least 9 -12 years of post-qualification experience in managing an inbound international call center is a must with familiarity around call center metrics such average handling time, speed to answer, hold time, net promoter score

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