Customer Engineering Job Description

Customer Engineering Job Description

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Customer engineering provides L2 & L3 support for Boeing specific CAD/CAM centric applications and to include engineering applications like Payloads, Airplane Systems, Structures, and Weights portfolios.

Customer Engineering Duties & Responsibilities

To write an effective customer engineering job description, begin by listing detailed duties, responsibilities and expectations. We have included customer engineering job description templates that you can modify and use.

Sample responsibilities for this position include:

Experience with Windows OS, application packaging methodology , understanding of Mac OSX, iOS, Linux
Creates, documents and implements ITIL based policies and procedures
Provide support and guidance to the Legacy Engine Product Line Manager to meet the customer support engineering requirements in support of the OME, F100, F117, Tanker and APU programs
Standardize operational metrics & reporting to communicate business performance to both the organization and to senior management
Understand system and application performance characteristics
Perform basic studies necessary to verify proper specification and design of proposed solutions
Provide technical support to create subcontractors and power equipment bid packages
Augment the commercial team for customer presentations of technical capabilities and proposals
Champion programs that make the electrical engineering team more efficient and cost effective
Develop new engineering concepts and products based on feedback from market exposure

Customer Engineering Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for Customer Engineering

List any licenses or certifications required by the position: ITIL, PMP, MCP, MCSE, AWS, IPC, DICOM, HL7, GB, MOS

Education for Customer Engineering

Typically a job would require a certain level of education.

Employers hiring for the customer engineering job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Master's Degree in Engineering, Computer Science, Technical, Electrical Engineering, Science, Electronic Engineering, Information Systems, Education, Computer Engineering, Mechanical Engineering

Skills for Customer Engineering

Desired skills for customer engineering include:

ACL
Cloud Management Systems
EVPN
IP routing
Linux operating systems
MPLS-RSVP/LDP
Networking in L2/L3
QoS
Scripting language like Python/PERL/BASH/XML
VxLAN and Vswitch technologies

Desired experience for customer engineering includes:

10+ years of experience in enterprise storage system design and development
Expertise in hardware components, such as hard drives, SSD, UltraDIMM, SATADOM, NVMe switches and devices, storage controllers, SAS switches, SAS expander, disk backplane, disk enclosures, SAN, NAS
Deep knowledge of storage protocols and standards, such as SCSI, SAS, SATA, iSCSI, Fibre Channel, NVMe
Deep knowledge of operating systems and related technologies and architectures
Comfortable with a range of programming languages (C, C++, Python) and development tools
Deep understanding of test automation, including frameworks and tools

Customer Engineering Examples

1

Customer Engineering Job Description

Job Description Example
Our growing company is hiring for a customer engineering. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for customer engineering
  • Maintain a high level of technical competency in current technologies, product offerings & their applications
  • Design and implement innovative user interfaces
  • Provides the primary pre-sales technical support function for the front line Ontera Account Representatives in conceptualizing, qualifying and positioning technology solutions
  • Develops last mile designs and prepares detailed documentation for deployment
  • Prepares comprehensive materials lists for customer solutions
  • Regular travel within assigned territory to support Account Managers and to maintain client relationships
  • Prepares comprehensive cost analysis of technical solution proposals
  • Completes tasks lists for Project Management Office in support of designs
  • Prepares Statements of Work when required for larger projects
  • Assists with RFP response preparation
Qualifications for customer engineering
  • Strong technical skills with extensive hands-on background in Silicon design, architecture and debugging, schematics, PCB design, EMI and Signal Integrity analysis, datacenter SW architecture and solution development, use-case analysis, performance optimization, system architecture
  • Extensive experience in working directly with global customers and enabling them into production (esp
  • Extensive work experience and knowledge in the datacenter (server and comms) market segments
  • Agile and adaptable to changing business requirements with ability to craft and implement light-weight processes that scale efficiently and drive improvements
  • Team player with passion and zeal to do whatever it takes for business success with a keen sense of urgency and strong drive
  • BA/BS in science or business/marketing
2

Customer Engineering Job Description

Job Description Example
Our growing company is searching for experienced candidates for the position of customer engineering. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for customer engineering
  • Assists with evaluation of last mile technology and development of customer design standards
  • Attention to quality and thoroughness in solution designs, cost analysis and all documentation
  • Maintains strong relationships with peers at Ontera, its partners and carriers
  • Builds trusted relationships with management and bargaining unit staff
  • Supporting the identification, resolution and implementation of fixes on key product issues with Automotive OEM’s
  • Initial data capture and Warranty claim information processing
  • Site visitation and field investigation for potential product issues
  • Supporting OEM account teams in finding resolutions to Customer issues
  • Component failure assessment and processing
  • Review of customer specifications
Qualifications for customer engineering
  • Minimum of 10 years design and construction experience in substation, transmission or power generation projects for the power generation / distribution / transmission industry
  • Ability and willingness to travel up to 20% as required (may include international travel, and must comply with all relevant company travel and tax policies )
  • Fluency in an object oriented language
  • Experience with distributed systems fundamentals, stream processing, messaging semantics, or scheduling algorithms
  • Experience with front-end Javascript
  • Strong task, project management skills, including recording, statistical analysis and maintenance of data
3

Customer Engineering Job Description

Job Description Example
Our company is hiring for a customer engineering. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for customer engineering
  • Ensure engineering and technical integrity of TELUS solutions
  • Be the architect and translator of complex technical information into compelling and understandable business propositions for the client
  • Communicate complex technical solutions to technical and non-technical client base
  • Communicate technical solutions to internal provisioning team for implementation
  • Maintain currency with new developments in the telecommunications industry
  • Conduct presentations to both customer and TELUS audiences
  • Assume direct technical accountability at the account, module or territory level
  • Take an active role in the development of the business/account strategic plans with the sales team
  • Build customer relationships at the appropriate levels as defined by account strategies
  • Be an integral member of the business and technical solution from conception through the detailed phase of sales opportunities
Qualifications for customer engineering
  • Be responsible to manage the ongoing customer relationship, once a contract is signed with a customer (regular communication with signed customers, program updates, project management of configuration process, raising Price & Offerability requests)
  • Be responsible for tracking the Program commitments made in the sales process (aircraft guarantees, optional features availability)
  • You hold a university degree in engineering preferably mechanical, electrical or aerospace
  • Bachelor's Degree in Electronics (or equivalent educational background, military technical schools)
  • Minimum 10 years experience in automotive Engineering or similar field
  • Strong understanding of fundamentals of electro-mechanical control systems
4

Customer Engineering Job Description

Job Description Example
Our innovative and growing company is searching for experienced candidates for the position of customer engineering. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for customer engineering
  • Develop strong working relationships with engineering, marketing, and solutions architects as required to design and customize client solutions
  • Work closely with Account Managers to develop and design complex solutions to meet customer requirements
  • Be the quarterback for working with and knowing when to deploy technical subject matter experts from change management and network engineering during the development of solution proposals
  • Communicate complex technical solutions to technical and non-technical clients, in addition to internal TELUS stakeholders
  • Assume direct technical accountability at the account level depending on coverage required
  • Revenue generation – Leverage existing relationships and an understanding of our customer’s business to proactively engage in thought-leadership sessions to uncover new opportunities
  • Work closely with Account Managers to develop and design complex solutions that meet customer business requirements
  • In addition to technical skills, a fully qualified CSES must demonstrate the use of soft skills
  • Support a global engineering team in the requisition, design, structuring, validation and commissioning control systems for Gas Turbine Controls upgrade projects
  • Collaborate with Controls Global Project Controls Engineers (PCEs), PDR reviewers and other members of the controls Solutions team
Qualifications for customer engineering
  • Understanding of requirements analysis & management practices
  • Prior management & leadership experience strongly preferred
  • Applicants should be interested in pursuing a professional career as a Design Engineer in a Product Development organization
  • Applicants must be pursing an Engineering degree at an accredited school and have completed 30 semester hours prior to the start of the internship
  • Applicants should also have a working knowledge of MSOffice applications
  • Supports engineering deliverables and engages in the solution of field issues
5

Customer Engineering Job Description

Job Description Example
Our innovative and growing company is looking to fill the role of customer engineering. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for customer engineering
  • Drive regulatory compliance rigor and maintain a no-excuses leadership culture with integrity and Environmental Health & Safety (EHS)
  • Participate in Factory Acceptance Tests with customers
  • This position owns successful delivery of customer milestones related to all engineering activities
  • Own and maintain the resource budget and cost of external resources
  • Ensure engineering teams have equipment and facilities needed to meet customer requirements
  • Should have well versed with all design calculation procedures and codes adopted, for earthing design, Sag tension, DSLP, Short circuit forces, etc and should have a good control on layout engineering including optimization
  • Should be well versed with various busbar schemes and layout considerations
  • Good knowledge of interfacing with Civil is required, regarding structures and civil loading requirements
  • Should be able to interface with control and protection requirements and knowledge of review of schemes is desirable
  • Should have interacted with customer for approval of drawings & documents
Qualifications for customer engineering
  • Minimum Cisco certification of CCNA working toward CCDA or CCNP
  • Other vendor certifications (such as Juniper, Alcatel, Nortel, Microsoft) are an asset
  • 5 to 10 years technical/operations experience in telecommunications, wireless and/or IT industry
  • Previous CSE experience in telecommunications environment
  • Business/Financial Acumen to consult with customer at a business level and to translate customer business needs to technical solution
  • Demonstrated teamwork in a lead and participative capacity

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