Customer Business Manager Job Description

Customer Business Manager Job Description

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Customer business manager provides input and drive implementation of changes within customer service and customer supply chain ensuring customer experience is built into these.

Customer Business Manager Duties & Responsibilities

To write an effective customer business manager job description, begin by listing detailed duties, responsibilities and expectations. We have included customer business manager job description templates that you can modify and use.

Sample responsibilities for this position include:

Provide influence of Shopper Marketing levers that need to be executed at the account
Build strong relationships with product partners and other key internal and external partners (Enterprise Analytics, Data Governance & Reporting, Marketing, Customer Strategy)
Country tele-marketing team management across countries in APJ
Partner with Customer Experience team to translate business strategies into specific sequenced project initiatives considering scope, cost, feasibility, technology alternatives and business needs
Gain customer approval for in-store activation (IRC, Tear Pads, Signs)
Learn about local small businesses and their purchasing needs and behavior
Analyze the small business’s total business spend to identify additional opportunities to leverage the Spark card
Assist the business with incorporating the Spark card into their purchasing platform and bookkeeping software
Teach them that their Spark card can be the primary vehicle in their buying cycle
Reinforce the value proposition of the Spark card

Customer Business Manager Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for Customer Business Manager

List any licenses or certifications required by the position: PMP, CCNA, PMI, 9000, ISO, ITIL, PROSCI, FPX, CIPD, COPC

Education for Customer Business Manager

Typically a job would require a certain level of education.

Employers hiring for the customer business manager job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Master's Degree in Business, Education, Marketing, Finance, Communication, MBA, Engineering, Management, Business/Administration, Accounting

Skills for Customer Business Manager

Desired skills for customer business manager include:

Awareness of store conditions and current & best practices within area
Mix & impact to profit
Marketing
Supply chain
McCormick products
AMPS and Customer POS Data is strongly desired
Deal economics and customer and business impacts
Nielsen
Market
Products

Desired experience for customer business manager includes:

Excellent verbal and written communication skills, Negotiation skills
Follow up on small business referrals from existing client base
Initiate and participate in educational and/or networking events
Establish relationships with “Centers of Influence” in order to engage with the local small business community
Drive incremental charge volume on the Spark card with both existing clients and new clients
Ability to secure appointments directly with clients and new prospects

Customer Business Manager Examples

1

Customer Business Manager Job Description

Job Description Example
Our company is looking to fill the role of customer business manager. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for customer business manager
  • Ability to work virtually in a fast paced environment (Opportunities available nationwide)
  • Compliant in all client activities and follow up through use of SalesForce.com
  • Manages overall customer satisfaction management including, quarterly business reviews, account rail, service request, data collection
  • Coordinate work activities with other supervisors, managers, departments
  • Provide on-going strategic direction on emerging trends, technologies and capabilities in the omni-channel space
  • Manages approximately 8 supervisors with varying levels of leadership expertise
  • Continually stays abreast of operational performance
  • Implements strategies to improve operational performance including call management, call back rate, transfer rate, quality, response accuracy and United Experience Survey
  • Drives division-wide strategic initiatives at the site level, including the development and implementation of new call models or to maintain or enhance existing call models (Fresh Start, A4Me, compassion)
  • Works with operations to ensure all tools and resources provide proper direction for case handling/routing
Qualifications for customer business manager
  • Development and execution of test scripts in AML will be required
  • Demonstrates potential to move across other functions of the team and/or organization (Category Leadership, Joint Business Planning)
  • 5 years of outside customer sales experience as an individual contributor, driving new acquisition managing a client portfolio
  • Proficiency using Salesforce.com a plus
  • Proficiency using Microsoft Office (Word, Excel, PowerPoint, Outlook)
  • 5 years of business experience in the aviation industry
2

Customer Business Manager Job Description

Job Description Example
Our company is growing rapidly and is hiring for a customer business manager. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for customer business manager
  • Regularly leverages various communication channels, including one-on-one and skip level meetings, new hire class leadership interactions and focus groups to foster two-way communication
  • May participate in cross-functional project teams that ultimately improve the member experience
  • Work with Country manager for EDM, EDM promotion
  • Database management (to ensure databases are profiled, up to date and continuous refresh of databases)-Database Reporting
  • Work and manage Agency on programs
  • Manage unmanaged channel partner to drive funnels for growth
  • Understanding the contract terms and conditions and Customer expectations at a detailed level and taking ownership for outcomes
  • Reviewing and proactively establishing required procedures and training personnel to consistently meet and exceed the performance expectations of the Customer in the most safe and cost-effective manner
  • Manages, directs and schedules day-to-day and long-range activities to ensure that all contract requirements and procedures of the site Supervision and Staff are being properly implemented
  • Manages supervisors including hiring, promotions, recognition, discipline, and performance management
Qualifications for customer business manager
  • Sales/business development background
  • Aerospace background, technical components
  • Aerospace component mfg background
  • Selling to aircraft OEM’s, commercial, DOD
  • Excel - Graphs, tables, basic formulas (SUM, AVERAGE, )Data entry
  • Manages and closes renewals
3

Customer Business Manager Job Description

Job Description Example
Our company is growing rapidly and is searching for experienced candidates for the position of customer business manager. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for customer business manager
  • Working closely with the Customer to ensure alignment with contract requirements and operational policies
  • Establishing process performance metrics
  • Selecting and training all project employees and administering JCI policies, procedures, and standards to ensure that JCI employees and vendors have the required technical, interpersonal skills and morale to meet and exceed the expectations of the Customer
  • Providing timely and effective communications with all employee levels within the project, the Customer’s organization, and JCI
  • Serving as a role model, mentor, and valued resource for the Customer and JCI
  • Sharing process improvements and lessons learned with peers
  • Conduct category business reviews to discuss the state of the business, consumer trends, key business drivers, incremental opportunities
  • Direct responsibility of all wholesalers, fundraising and vending distributors, and military stores sales
  • Suggest modifications to EDI and Door to Door orders in order to reduce out of stocks
  • Direct supervision of one (1) 3rd party merchandisers and one (1) 3rd party sales representative assigned to his accounts
Qualifications for customer business manager
  • Client interface with existing customers
  • Works closely with others in the Customer Adoption team to maintain the highest level of customer satisfaction within assigned accounts
  • Builds quotes through SAP for Customer Adoption teams
  • Markets to the customer’s business end users
  • Meets or exceeds revenue quota goals on a monthly, quarterly and yearly basis
  • Develops a unique follow-up methodology to ensure consistent and ongoing coverage of account or territory assignments based on an understanding of the sales opportunities
4

Customer Business Manager Job Description

Job Description Example
Our company is growing rapidly and is looking to fill the role of customer business manager. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for customer business manager
  • Executes promotions, trade investment and assigned fixed costs budgets
  • Review and recommend the optimum servicing organization and RTM for the accounts
  • Preparation, presentation and execution of Business Development Plan
  • Responsible for establishing and developing an efficient business relationships with the key customers, monitoring their performance and compliance with the company standards of freshness, quality, service, availability and coverage
  • Prepare and presents business KPI’s reports and sales metrics
  • Identify business opportunities for profitable growth
  • Accountable for the successful implementation of solutions developed with respect to timeline and quality and that support business goals
  • Collaborate with business stakeholders to analyze their data and information needs/requirements
  • Provide strategic direction and functional expertise on operational processes
  • Evangelize business objectives and influence other business areas
Qualifications for customer business manager
  • The ability to translate banker/customer experience use cases into technical requirements is critical
  • Understands and works in all aspects of the sales cycle, including outbound calling, qualifying, proposal creation and presentation, negotiations and the closing process
  • Reviews Customer’s expiring license agreements to determine what renewal options are available to the customer, including but not limited to pricing, term and license type
  • Presents proposals to the Customer, and sells the value of maintenance and support services
  • Prepares and negotiates the price and terms and conditions of an acceptable contract renewal
  • Cultivates capacity, new product, services and/or education leads with existing customers during renewal sales cycle by initially qualifying and directing these leads to the appropriate Customer Adoption Sales Manager for follow up
5

Customer Business Manager Job Description

Job Description Example
Our company is growing rapidly and is looking to fill the role of customer business manager. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for customer business manager
  • Responsible for long-term objectives such as year-over-year growth, profitability, and win rate, near-term forecast accuracy for SRO (short-range-outlook), demand planning and all financial forecasts
  • Drives accelerated growth
  • Responsible for long-term objectives such as year-over-year growth, profitability, and booking rate, near-term forecast accuracy
  • Leads the ongoing business metrics and reporting program to ensure defined KPIs are reported against targets
  • This includes creation of key stakeholder dashboard (reports creation and distribution) and communications
  • Responsible for ensuring a solid customer experience is provided when managing all customer orders and return, repair, and exchange requests
  • Responsible for managing complex, non-standard customer orders and returns, repairs and exchange requests to ensure that customer requirements are met on a timely fashion
  • Manage the customer communications, including interface with customer portals
  • Ability to work flexible times or evenings as required
  • Perform duties as assigned, subject to approval by direct manager
Qualifications for customer business manager
  • Ensures approvals (within the acceptable business parameters) are received and documented in accordance with internal procedures
  • Maintains the highest level of customer satisfaction within the accounts in the assigned territory
  • Demonstrates the ability to create and manage business and technical conversations with the client
  • Expert use of MS Office Suite, CRMs
  • Manage the development of different predictive models and statistically rigorous advanced model scripts to support data science & analytics initiatives
  • Work on Big data projects with both regional team and local team to expand data science discipline into business application spectrum

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