Customer Business Analyst Job Description

Customer Business Analyst Job Description

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Customer business analyst provides advanced analytics using shopper and consumer insights - Nielsen Syndicated Data, Loyalty Card, and Customer data to drive business opportunities. Monitor customer interactions through phone calls for quality and compliance on mandated policies and guidelines.

Customer Business Analyst Duties & Responsibilities

To write an effective customer business analyst job description, begin by listing detailed duties, responsibilities and expectations. We have included customer business analyst job description templates that you can modify and use.

Sample responsibilities for this position include:

Maintain productivity tools for management and employees, such as internal sites, KPI dashboards and so forth
Identify techniques and work-flows to continuously improve our processes
Undertake deep-dive analysis and provide recommendations
Effectively lead/facilitate JAP/JAD sessions, build consensus, and define done criteria
Author and review requirements, use case, and process flow documentation
Translate and decompose high-level business requirements into detailed functional requirements for development and QA teams
Understand true business needs and propose ideas and solutions
Solicit ongoing input from technical architects/leads to ensure designs are feasible and meet the requirements
Understand mechanics and inputs into all sales bonus calculations and be able to clearly explain to customers
Timely management of correspondence with customers via a ticketing queue

Customer Business Analyst Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for Customer Business Analyst

List any licenses or certifications required by the position: BA, ADMIN, CIP, SAP, PMP, MS, SDFC, PM, APMP, A3

Education for Customer Business Analyst

Typically a job would require a certain level of education.

Employers hiring for the customer business analyst job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Master's Degree in Business, Computer Science, Finance, Statistics, Business/Administration, Economics, Engineering, Mathematics, Education, Marketing

Skills for Customer Business Analyst

Desired skills for customer business analyst include:

Excel
MS Office software proficiency
Broad tool set and then understanding of how to apply the complete tools set to each potential business opportunity
Business operation and order process
Category management and the use of syndicated and household panel data desirable
Current retail landscape and key consumer trends
NPD data
Nielsen
- Ability to quickly digest problems and drive solutions across a dynamic stakeholder base
- Flexible and ability to embrace change in a fast paced environment

Desired experience for customer business analyst includes:

Fair hand-on and working experience in SQL Languages, Oracle will be added advantage
Functions as Requirements Lead for all activities on complex, program level efforts with impacts on multiple systems and business domains
Drives and uncovers large and complex requirements across systems and business domains
Monitor workload across team of business analysts and adjust assignments as needed to meet schedule and budget deadlines
Work with the Technical Solutions Architect (TSA) to understand the cross- and intra-domain application relationships and establish enterprise level processes and information flows
Assist in the development of annual budgets and supporting documentation

Customer Business Analyst Examples

1

Customer Business Analyst Job Description

Job Description Example
Our growing company is searching for experienced candidates for the position of customer business analyst. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for customer business analyst
  • Work with the various marketing teams to create channel specific roadmaps that will act as the backlog for the IT teams
  • Review all business requirements documents and analyze each request to formulate and document technical specifications for the IT teams
  • Feed all new requests to IT and work with them to design and build each request
  • Perform acceptance testing on all IT deliverables to ensure they were built to meet the technical specifications
  • Coordinate with internal and external groups to communicate status
  • Manage and maintain the department’s queue of campaigns and projects, including weekly status reports out to stakeholders
  • Lead the Global Customer Care (GCC) IT portfolio projects acting as business analyst and technical lead for the key Commercial Customer Support integration and deployment project, act as the PMO liaison for the overall portfolio including driving governance, project communication, publish dashboards and lead weekly project reviews
  • Provide informal work direction and peer coaching for the Business Analyst – Customer Development to ensure effective completion of all activities while providing a learning environment that encourages challenging work assignments and personal growth
  • Ensure application of efficient and effective financial and operating controls
  • Proactive, creative and results-oriented with analytical skills
Qualifications for customer business analyst
  • Understands SAP ECC/CRM and relevant data quality toolsets
  • Understands Information stewarding
  • Education Qualification of (BCA/BSc Computers/B.E/B-Tech) OR any Bachelor’s degree Equivalent will be considered to be eligible
  • Experience and in-depth understanding of business intelligence, digital marketing, digital media analytics, web analytics, testing and optimisation
  • Strong Experience of SAS, R or SPSS preferred
  • 3+ years leading Master Data work and projects
2

Customer Business Analyst Job Description

Job Description Example
Our growing company is hiring for a customer business analyst. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for customer business analyst
  • Create and maintain multiple operational analyses dashboard
  • Clearly communicate findings through slide decks, charts, and dashboards
  • Translate business requirements into technical design, Dashboard development, system testing and documentation
  • Understand business process maps, system diagrams, logical data models, business requirements, gap analysis, report specifications and other documentation as required for project analysis, planning and design
  • Recommend the appropriate dashboard functionality to meet business visualization needs
  • Work closely with other Analytic team members across the company to develop internal best practices
  • Support and/or lead analytical projects by leveraging a broad set of analytical data/tools
  • Work collaboratively with the Revenue Management team to develop and implement plans that deliver optimal execution against customer strategies
  • Ability to drive and challenge business units on their assumptions of how they will successfully execute their plans
  • Train team members on methodology and process utilized
Qualifications for customer business analyst
  • Maximized Customer Engagement
  • Proficient MS Office skills including SharePoint
  • Airline Business background and experience working with both technical and non-technical teams
  • Technical and/or Programming skills and experience are a plus
  • Innovative and transformational thinker
  • Experience with Tableau is also desirable
3

Customer Business Analyst Job Description

Job Description Example
Our company is looking to fill the role of customer business analyst. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for customer business analyst
  • Influence leadership to optimize business and operational development decisions
  • Communicate findings and insights from analyses in order to influence strategies and decisions of key stakeholders and partners
  • Collaborates with data leads/steward to gather information to be used for analytics and predictive model building purpose and to ensure the data meets the qualification and assurance requirements of the analyses
  • Assist the Business Development Partners in developing and implementing cost effective promotion plans
  • Build and publish insightful metrics for senior management reviews, including standard and ad-hoc reporting
  • Communicate with senior management and other stakeholders on a regular basis on the performance of the programs and provide recommendations on areas of improvement
  • Perform deep dive analyses and share findings with internal and external stakeholders
  • Provide data and analytics to marketing team to measure campaign effectiveness
  • Support cross-functional teams on day-to-day execution and long-term expansion of the programs
  • Build and run reports on call center operations
Qualifications for customer business analyst
  • Well versed on SAP MDM suite of tools in product master domain
  • Account facing Beauty experience
  • Knowledge of technical infrastructure and databases a plus
  • Knowledge of Agile processes a plus
  • Bachelor’s degree (Business, Commerce preferred)
  • 3-5 years of application integration experience (system to system integration)
4

Customer Business Analyst Job Description

Job Description Example
Our company is growing rapidly and is searching for experienced candidates for the position of customer business analyst. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for customer business analyst
  • Maintain reference tables in close cooperation with other disciplines
  • Sustain the compliance of business analytics with requirements of regulatory authorities (FDA/Bpharm)
  • Manage the After Call Survey the customer aftercare process, including contacting the customer for follow up
  • Research and analyze customer accounts to resolve complex issues
  • Resolve escalated customer issues by working with internal and external departments
  • Interpret and apply current CCC policies, procedures, and guidelines to evaluate performance of EAs
  • Provide both verbal and written feedback to EAs and supervision on the quality of customer service being provided
  • Create and update databases to analyze customer satisfaction data, identify trends, and generate reports/presentations for management
  • Conduct in depth analysis of customer satisfaction data at an individual and organizational level and present findings on customer trends, opportunities for training and coaching, and recommendations on process gaps
Qualifications for customer business analyst
  • Well proficient in SAP MDM suite of tools and its data model for master data on product domain
  • Experience with SQL and general database software required
  • Should be able to work independently part of the team
  • BS degree in Finance or related field preferred
  • Design and Implementation experience with Customer Master Products
  • BA/BS in computer science, engineering, mathematics, statistics, business + 5 years of relevant work experience in business intelligence or data analysis or MBA/Master’s + 2 years of relevant work experience in business intelligence or data analysis
5

Customer Business Analyst Job Description

Job Description Example
Our company is looking for a customer business analyst. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for customer business analyst
  • Provides business performance analysis including tracking and sell through of new titles and hardware, promotion effectiveness and store level inventory control to all levels up to and including the executive team
  • Proactively surfaces opportunities to CBM’s and provides insights and analysis in support of NOA business objectives
  • Supports accounts through weekly meetings in which sales forecasts, inventory, and shared data is exchanged
  • Proactively seeks “store of the community” and store clustering opportunities to drive NOA sales and support NOA strategies and goals
  • Analyzes store level sales data to gain insight and creates opportunities for the greater chain
  • Provides support on weekly/monthly sales overviews for both specific accounts and the region/market
  • Optimizes product flow through detailed analysis of in stock conditions, tie-ratios, modular reviews, store level performance, sales/space trends and other KPIs
  • Monitors in-stock levels for key retailers, down to the store level where necessary, to ensure inventory levels are optimum to support sales
  • Assists Account Administrators & Forecast Analysts for assigned accounts in the monitoring of forecast plans to ensure forecasts vs
  • Prepares reports to analyze sell-through trends for assigned accounts and maintains contact with accounts to stay current on market activity and sales trends
Qualifications for customer business analyst
  • Basic knowledge of insurance company operations, preferably in the area of claims processing
  • Bachelor degree in Business Administration-Industrial Engineering AND/OR 3-5 years’ of relevant professional experience dealing with customers and data analysis
  • Excellent verbal & written communication skills with customers in Spanish / English
  • Portuguese (not required but nice to have)
  • Proficient use of SAP System
  • Solid analytical skills, deals comfortable with numbers and capable of executing moderate data forecasts, identify business trends with numbers and suggesting courses of action based on analytics

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