Customer Project Manager Job Description
Customer project manager
provides technical support as needed to safety & environmental staff and to maintenance personnel for Preventive Maintenance Programs.
Customer Project Manager Duties & Responsibilities
To write an effective customer project manager job description, begin by listing detailed duties, responsibilities and expectations. We have included customer project manager job description templates that you can modify and use.
Sample responsibilities for this position include:
Building, and developing, strong relationships with IT and Operations in order to ease the pains of transforming the business
Ensure customer requests flow smoothly into and through the entire order cycle
Ensure all projects are delivered on time, on budget, as per scope and to quality KPIs as a minimum
Lead process mapping sessions, documenting CMO and to develop and align upon FMO
Develop Business Requirements and System Requirements for FMO
Manage assigned customer projects to secure that project goals are met, customer’s expectations are fulfilled & that the customer relation is handled in the best possible way within the scope of the contract
Ensures project or work-package assigned are delivered on time, on scope, on budget
Follows project management methodology
Preparation of Statements of work, estimates, requirements analysis for projects
Prepares and contributes to internal and external presentations concerning project scope, timeline, activities, issues, budget and progress as required
Customer Project Manager Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Customer Project Manager
List any licenses or certifications required by the position: PMI, PMP, II, PRINCE, PM, ITIL, EPM, COBIT
Education for Customer Project Manager
Typically a job would require a certain level of education.
Employers hiring for the customer project manager job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and University Degree in Engineering, Education, Project Management, Business, Science, Technical, Computer Science, MBA, Electronic Engineering, Telecommunications
Skills for Customer Project Manager
Desired skills for customer project manager include:
135 & 145
Environmental
For example
Part 91
Aircraft maintenance inspection programs
EASA
Regulatory governance FAA
Transport Canada
SAP and Pivotal maintenance transactions -
Order
Desired experience for customer project manager includes:
Excellent Business Understanding especially in regard to Operators
Financial understanding and business mindset
Negotiation, influencing and argumentation skills
Ability to drive change where needed
Open to all the countires in the Region Mediterranean
Open to short term assignments for 6 – 12 months at a time
Customer Project Manager Examples
1
Customer Project Manager Job Description
Job Description Example
Our company is growing rapidly and is searching for experienced candidates for the position of customer project manager. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for customer project manager
- Aggressively protects the project’s scope to ensure that scope creep does not result by enforcing change management procedures
- Closely monitors timelines and financial budgets to ensure adherence with approved project plans
- Ensures Quality Management is monitored throughout the project cycle and complete lessons learned at key points to validate findings and implements corrective action
- Escalates issues and risks to senior project management
- Performs and documents post project reviews with assistance from senior project management or project sponsors
- Supports logistics of deployment, porting, prepping hardware and training for clients on new accounts
- Governance driven for high level management desktop reporting
- Managing end to end complexity project
- Engage and consultative behavior for presales, during implementation and post sales
- Manage project team activities and provide guidance to end users when they are faced with application configuration and business process options
Qualifications for customer project manager
- Strong sense of urgency for Customer Experience improvement
- Solid understanding of technology and business concepts and language with the ability to express complex them effectively, both verbally and in writing
- Strong familiarity with project management and process mapping software and tools such as Microsoft Project and Visio
- BSS implementation and transformation projects
- This position can be based either in Iran, Iraq, Oman, Sudan, Bahrain or Saudi
- CPM Job Description
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Customer Project Manager Job Description
Job Description Example
Our innovative and growing company is looking to fill the role of customer project manager. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for customer project manager
- Manage the development of project documentation and responsible to support and maintain it
- Complete project plans, project status reports, project dashboards, change requests, project schedule, and other documentation as required
- Variance to plan will be documented, reported and escalated as required
- Work cross-functionally with engineering and product management to facilitate rollout of training and education on features and functionality in new releases with just-in-time delivery to support team, and enable their ability to support their customer on day one with new releases
- Work cross-functionally with engineering, marketing and product management to improve processes for support organization, product, and customer experience
- Oversee and report on progress and status of New Product Introduction & Support Readiness Programs
- Monitor existing workflow, processes, and industry trends to suggest areas of potential improvement
- Identify opportunities to improve workflow and create supporting documentation for review by peers and management
- Establishing project plans in conjunction with CX, business and technology partners to ensure Customer Experience delivery is carried out according to CX quality standards and agreed upon scope, timeline and budget considerations
- Preparing and reviewing CX related project artifacts in support of the CX project portfolio such as status reports, executive briefs, and business documents along with presenting such materials in meeting forums with business partners and executive stakeholders
Qualifications for customer project manager
- Must have proven experience in Managing Complex Projects from all Project Management aspects
- Must have proven experience in Project Financial Management
- Must have proven experience for handling communication and interface with high level customer level
- Experience with SACW Projects in Saudi Arabia is plus
- University degree in a related field or equivalent work experience
- Must have 4+ years experience in related fields and/or disciplines
3
Customer Project Manager Job Description
Job Description Example
Our company is looking to fill the role of customer project manager. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for customer project manager
- Point of contact for Project and Technical Communication (except Customer Technical Leader/Manager is part of the Project Team) with the customer
- Involves the customer in decision-making processes and provides regular information on project progress (progress reports)
- Responsible for customer inspections (PIM/FAT/Packing Inspection)
- Identifies and creates additional business opportunities out of the ongoing project
- Supports, trains and coaches new team members based on ETO CPP
- Supporting the sales/tendering team during the tendering phase
- Serve as customer interface for all post sale delivery and assist in pre-sale meetings
- Assist in documentation of project objectives, actions and as-completed materials, and all contracted reports as outlined in each project’s deliverables list
- Manage deployments assigned to you for local region
- Key point of contact for selected national account to facilitate the correction of errors on purchase orders and ensure timely payment of invoices
Qualifications for customer project manager
- Financial, Business understanding
- Track record of successfully deliverd complex SI and/or transformation projects
- IT solution experience with 1+ year Cloud project experience is a must
- Track record of successfully deliverd complex System Integration projects
- Positions could be located in other countries besides France
- Position is in Finland
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Customer Project Manager Job Description
Job Description Example
Our innovative and growing company is hiring for a customer project manager. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for customer project manager
- Research required legal operating authorities to ensure the department is current on all state and federal operating regulations in order to provide guidance to customers on proper course
- Acts as resource to key internal departments to define and prioritize requirements
- Prepares business case justifications in support of all capital asset requisitions
- Prepares data and presentations for senior level meetings and task forces
- Participates in teams to drive customer experience improvements at American
- Uses project management tools and techniques to achieve project milestones in timely manner
- Ensures proper project document requirements and deliverables are clearly defined and delivered
- Manage deployments assigned to you for the local region
- Manage deployments for local region
- Comprehensive work breakdown structure
Qualifications for customer project manager
- English and Mandarin language are must
- Position located at Rio de Janeiro - BR
- Minimum of 5 years of relevant retail industry experience (software / hardware implementation)
- Minimum of 5 years of business analysis (process mapping experience or requirements gathering experience)
- Minimum of 5-7 years of project management experience on medium-large scale IT projects
- Software/Hardware implementation experience
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Customer Project Manager Job Description
Job Description Example
Our innovative and growing company is hiring for a customer project manager. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for customer project manager
- Coordinate, lead, and motivate a diverse cross-functional team of internal and external Sales, Clinical and Technical resources in coordination with the hospital points of contact
- Communicating with all project stakeholders, and third party vendors, including but not limited to regular project updates and regular project meetings as outlined in the project plan
- Responsible for Project Cycle Time, Forecast Accuracy, Revenue Recognition, and Customer Satisfaction
- Maintaining reporting on, and analyzing, business trends for the membership base and using this information to develop strategies to drive product engagement, process enhancements or simplification
- Participate in call listening and manage the complaint process to not only address customer need, but also identify experience opportunities based on this valuable form of research
- Work with internal and external partners to manage the day-to-day customer service strategy ensuring relevant handling steps and scripting, compliant management of the benefit adjudication process, identifying opportunities to simplify processes and the way our members engage in the product
- Manage and execute the monthly benefit activation audit process designed to ensure benefits are being delivered as expected and to identify and eliminate any operational risk
- Assist with the testing and deployment of a new segmentation aimed at providing timely and relevant messaging to our members
- Monitoring progress of Customer projects
- Assuring the delivery of all products and solutions offered to the customer
Qualifications for customer project manager
- Experience managing on-shore / off-shore teams across multiple time zones, countries
- Experience with RFI, RFP and vendor management processes
- French language would be an advantage
- BSc degree or similar
- May have completed Project Management Professional certification and/or equivalent experience
- Bachelor of Science in engineering (electrical preferred)