Customer Operations Specialist Cover Letter

I am excited to be applying for the position of customer operations specialist. Please accept this letter and the attached resume as my interest in this position.

Previously, I was responsible for the MEC team with continuous improvement in SAP and CRM operations via training, self-service tools and automation.

Please consider my experience and qualifications for this position:

• Continuously review and develop processes and procedures, to ensure on-going compliance with regulatory and contractual obligations
• Monitor and develop the call desk team, ensuring all SLA’s are met and to provide an excellent level of service to our corporate clients
• To manage the Operations team effectively, and engage with key stakeholders internally to enhance our service model
• To actively engage with external clients and use feedback internally, engaging with relevant teams to guide on-boarding new clients and/or processes
• Success in answering and completing customer service inquiries
• Customer Language Proficiency (at least 1 if multiple language business) – C1
• English Language Proficiency – B2
• Flexibility to work Overtime especially in support of month end closure activities

I am excited to be applying for the position of customer operations specialist. Please accept this letter and the attached resume as my interest in this position.

In my previous role, I was responsible for assessment of and identify error sources in the end-to-end-system including developing processes and tools to minimize system errors.

My experience is an excellent fit for the list of requirements in this job:

• Excellent numerical skills and knowledge of principles involved in Customer Operations
• IT qualification an advantage
• Solid analytical skills, knowledge of software application, database and system design
• Experience in setting up & ownership of key financial and operational reporting, analysis, monitoring and planning for a department or organisation
• Meet deadlines, and respond quickly in a fast-paced environment, while maintaining a positive and professional demeanor
• Proficient in Microsoft Office products (Outlook, PowerPoint, Excel, Word, Access), OneNote, Adobe Acrobat, and Workshare
• Strong financial systems knowledge on SAP, BPC, Business Intelligence “BI”, BPC, Micro-strategy, SQL and SAS
• Proven track record of operationalizing Customer Success processes designed to scale customer engagement

In response to your job posting for customer operations specialist, I am including this letter and my resume for your review.

In my previous role, I was responsible for assistance to end users, optimizing systems operations, ensuring compliance with Licensing agreements, security requirements and system accuracy.

Please consider my experience and qualifications for this position:

• Possess a positive attitude and has a customer centric mindset
• Able to handle daily high transactions with complexity and multiples different part numbers
• Proficient in Korean Language
• Able to handle daily high transactions with multiples different part numbers
• Serve as a liaison between customers and UPS, sales, and management teams
• Assist customers with all aspects of UPS shipping and tracking
• Assist customers on WWE and UPS shipping platforms
• Make basic account change requests, including daily and on-call pickups

Please consider me for the customer operations specialist opportunity. I am including my resume that lists my qualifications and experience.

Previously, I was responsible for end user support for maintenance and upgrades of SAP production system as it relates to material master functionality.

Please consider my experience and qualifications for this position:

• File lost/damage claims on UPS packages
• Request credits and follow through to completion
• Provide follow-up to customers, support and sales staff in a timely manner
• Stay up-to-date on changes with UPS policies and procedures
• Communicate with customers and Micron team members in an effective manner
• Have worked with Microsoft Office Applications-Excel, Word
• Previous report creation in operational experience is essential
• Previous Business Intelligence, SQL creation and Reporting experience is essential

I am excited to be applying for the position of customer operations specialist. Please accept this letter and the attached resume as my interest in this position.

In my previous role, I was responsible for global support in resolving SAP PM issues with regards to CATT Sheet uploads, SAP PM error messaging system.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• Working understanding of Salesforce concepts
• Sound business judgment and strategic thinking
• Enjoys digging into and being hands-on with complex operations
• Demonstrated understanding of the iOS operating system
• Customer Care, Sales Support or equivalent
• Highly effective within virtual team environment and matrix organization
• Proficient in spoken and written Korean language in order to support Korea region and counterparts
• Commitment to service excellence, assisting all stakeholders with queries and system changes on live contracts within agreed SLAs