Customer Operations Cover Letter

I submit this application to express my sincere interest in the customer operations position.

In my previous role, I was responsible for coaching and training to development staff in SQL, DDL, and other database related issues.

Please consider my qualifications and experience:

• Customer service and telephone experience preferred
• Proficient in communication
• This is an office based role, location is the refinery office in Europoort
• Lead business development initiatives to grow our practice
• Retail/Distribution/Manufacturing experience preferred
• Previous experience working with the Qlikview platform preferred
• Bachelors or diploma in a technical or business field
• Prior experience with embedded systems, SaaS platforms and experience with Consumer Electronics and/or Networking/Mobile/Communications/IoT/Telematics Markets is a bonus

I would like to submit my application for the customer operations opening. Please accept this letter and the attached resume.

In my previous role, I was responsible for level I and Level II troubleshooting support for meter system software and internal file transfer process to resolve usage exceptions and ensure read file accuracy.

Please consider my qualifications and experience:

• Communications skills (Collaboration & Teaming)
• Customer Focus (Results and Performance Driven)
• Previous ERP experience, SAP or Oracle are highly preferred
• Fiduciary responsibility for ongoing operations including cost management, inventory management, accounts receivable and gross margin
• Develop onsite employee skill sets
• Experience with managing direct reports and/or multi-disciplined teams that can be geographically dispersed
• Strong customer-centric, professional communication skills and demeanor
• An MBA qualification

In response to your job posting for customer operations, I am including this letter and my resume for your review.

In my previous role, I was responsible for dAQ StarWatch SMS Enterprise Maintenance to include database maintenance support for SQL Server like database changes and recovery, software updates, bug fixes and patches, OS updates and support, event log and hardware failure monitoring, daily system backups and mirroring support and configuration control.

My experience is an excellent fit for the list of requirements in this job:

• Working knowledge of SAP/CCS, meter use history and Microsoft Access
• Experience with SAP, Microsoft Office Suite (Outlook, Word, Excel) preferred
• Finance/Accounting/Administration background
• Excels at generating innovative ideas, approaches, and solutions
• Able to negotiate with both the customer and with internal resource owners
• BS or equivalent in computer science, engineering, business or related fields
• History of working in a matrix management environment with success in motivation people without direct reporting relationships
• Experience in telephony or network deployment

Please consider me for the customer operations opportunity. I am including my resume that lists my qualifications and experience.

In my previous role, I was responsible for maintenance for Diebold LINX Predator Elite to include database maintenance support for SQL Server like database changes and recover, software updates, bug fixes and patches, OS updates and support, event log and hardware failure monitoring, system backups and mirroring support and configuration control.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• Multilingual – European languages (an advantage)
• Of management both within Dairy Crest and the external Customer base
• Advanced level IT skills in MS Excel and MS Word
• Able to initiate, document and implement new business processes and procedures to promote continuous improvement, in relation to supply chain and customer order management
• The success of the customer service department is largely due to team effort and focus, it is therefore essential that the jobholder is a team player
• Establish and maintain positive customer relations via all lines of communication
• Proficient in MS Word, Excel, Outlook, PowerPoint, and EDI software
• Proficient in Malay Language in order to liaise with Malaysia counterparts

I am excited to be applying for the position of customer operations. Please accept this letter and the attached resume as my interest in this position.

In my previous role, I was responsible for program management support to the CapEx Operations organization to operate, input, manage data within an internal database, and integrate across systems.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• Experience in sales or customer management
• Experience in engineering or technical support
• Experience in implementation of digital applications in customer facing environments
• Individuals that are passionate about people and customer service, are collaborative, creative, and forward-thinking
• Able to follow processes, and comply with policies and procedures
• Knowledge of EDI 852 and EDI 867 data
• Accuracy and attention to detail in all aspects of service delivery
• Previous use of computerised record keeping systems is beneficial