Customer Trainer Resume Samples

The Guide To Resume Tailoring

Guide the recruiter to the conclusion that you are the best candidate for the customer trainer job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

Craft your perfect resume by picking job responsibilities written by professional recruiters

Pick from the thousands of curated job responsibilities used by the leading companies

Tailor your resume & cover letter with wording that best fits for each job you apply

Resume Builder

Create a Resume in Minutes with Professional Resume Templates

CHOOSE THE BEST TEMPLATE - Choose from 15 Leading Templates. No need to think about design details.

USE PRE-WRITTEN BULLET POINTS - Select from thousands of pre-written bullet points.

SAVE YOUR DOCUMENTS IN PDF FILES - Instantly download in PDF format or share a custom link.

Create a Resume in Minutes

A Kertzmann

Alva

Kertzmann

932 Audreanne Isle

Dallas

+1 (555) 901 2701

932 Audreanne Isle

Dallas

Phone

p +1 (555) 901 2701

Experience Experience

Phoenix, AZ

Customer Trainer

Phoenix, AZ

Kessler-Bins

Phoenix, AZ

Customer Trainer

Works closely with Specialist(s) to manage the placement specializedprogramming
Partner with Instructional Designers to provide content feedback to improve training materials and programs
In conjunction with the UKSTC Manager and Lead Lecturer, identify and develop new course opportunities to grow the business
Training material/ protocol development
Develop and maintain expertise in all CCC product lines
To assist in pre-sales demonstrations of products and services to customers where there is a potential high-value sale
Manages training calendar to ensure timely education of new customers

Houston, TX

Customer Care Trainer

Houston, TX

Metz-Buckridge

Houston, TX

Customer Care Trainer

Coaching and developing teams through delivering vibrant and educational training methods to drives the Operational objectives
Provide performance feedback to class participants
Responsible for the professional development of the customer service and support staff
Works autonomously within established procedures and practices
Prepares standard reports to track workload, response time and quality of input
Develop and/or select teaching aids such as training handbooks, demonstration models (hands on), multimedia visual aids, computer tutorials, and reference works
Works directly with our Process Management team on work instructions, submission of documentation through company’s quality control system, action templates, and processes impacting the customer care organization

present

Philadelphia, PA

Customer Experience Trainer

Philadelphia, PA

Satterfield Inc

present

Philadelphia, PA

Customer Experience Trainer

present

To work with the Site Director in developing and executing communication plans
Assist in compiling content for specific performance solutions
Participate and provide feedback in the development of training programs and content
You have working knowledge of Microsoft Office suite, especially Excel, Word and PowerPoint as well as Google for Work application
You have excellent organizational and time-management abilities
Adapt developed agenda, timelines and content flow as necessary to deliver effective training to target audience
Liaise with operational stakeholders and the Academy teams to ensure the Program is delivered on time and on budget

Education Education

Bachelor’s Degree in Business

University of Florida

Bachelor’s Degree in Business

Skills Skills

Solid organizational skills and ability to operate independently
Knowledge of a variety of training methodologies (including remote and elearning) desirable
Excellent written and verbal communication skills, including strong presentation skills
Professional Training experience
Organised, methodical, and detail-oriented
Tech savvy, analytical, and good problem solver
Excellent interpersonal skills - dynamic, enthusiastic, upbeat individual who connects well with others
Ability to work independently and as part of a team
Ability to travel up to 30%
3-5 yrs. Professional Training experience

Create a Resume in Minutes

15 Customer Trainer resume templates

Read our complete resume writing guides

Customer Care Trainer Resume Examples & Samples

Provides the required training for Client Oriented staff in a call center environment
Conducts training classes, which include content about the job, the Company, and different client programs
Facilitates new hire training using the provided curriculum to call center staff
Provide performance feedback to class participants
Responsible for the professional development of the customer service and support staff
Communicates with various departments within the organization, including resource planning, human resources, quality and the help desk
Assists Operations with understanding agent opportunities and updating training programs to meet those needs
Helps design call center training manuals by identifying and describing information needs, obtaining feedback from management, and editing final copy
All other duties as assigned. Job Level Profile
Has developed expertise in a variety of work processes through job-related training
Works autonomously within established procedures and practices
Typically acts as a lead or expert with considerable on-the-job experience. Requirements
3-5 years corporate training and coaching within a learning and development environment
Minimum of 2 years experience training the Louisiana SNAP and Child Support programs
Bachelors degree in Business, Business Administrations or Education
High School Diploma or GED equivalent
Experience in Microsoft Word, and Excel
Excellent interpersonal and communication skills a must

Customer Trainer Resume Examples & Samples

Conduct regular webinar and onsite training sessions directly with Comcast customers
Updates and maintains training curriculum based on product or system releases
Manages training calendar to ensure timely education of new customers
Collaborates with Service Delivery, Field and Install Techs to ensure customer training addresses current questions and customer experience gaps
Maintains customer education user guides and updates as needed
Evaluates sell-out levels and make proactive recommendations tomaximize revenue from available inventory and in a manner that servesclients' needs
Conducts analyses of inventory, rate, and sales practices to developsales product efficiencies
Collaborates with Sales and Traffic/Operations Management to develop,evaluate, and recommend technical and systematic procedures that makeprocess flow more efficient for the organization as a whole. Identifiesproblems and recommends solutions
Works closely with Specialist(s) to manage the placement specializedprogramming
Coordinates the flow of information and communication between Sales,Sales Support, and Traffic departments
Leads and mentors Sales Support Representatives to help facilitate thecompletion of accurate work. Provides oversight to overall salessupport processes and offer necessary guidance
Assists with the training and mentoring of new and existing ProductSupport Analysts on all sales-related procedures and paperworkrequirements
Keeps abreast of sales strategies, trends, initiatives, and bestpractices within the Company and competitive landscape
Consistent exercise of independent judgment and discretion in mattersof significance
Regular, consistent and punctual attendance. Must be able to worknights and weekends, variable schedule(s) as necessary
Travel 25-50% depending on business needs

Customer Care Trainer Resume Examples & Samples

Conduct assessments to identify training needs for new hires and existing employees through open communication with Customer Care Leadership Team and other departments
Partner with departments throughout Oakley to keep Customer Care Team informed on ever changing policies, processes, procedures, and products to ensure a consistent Customer experience
Create, modify, and present training materials, including presentations, training manuals, multimedia visual aids and other educational materials
Conduct new hire training classes, including preparation of all training materials and facilities associated with each class
Conduct concurrent training classes and meetings
Oversee new hires in nesting following the completion of new hire training classes
Monitor, evaluate and assess training activities for program effectiveness. Suggest modifications as needed
Modify teaching style as needed to accommodate many different learning techniques, including: role playing, simulations, team exercises, group discussions, videos and lectures
Partner with Leadership Team to provide feedback on Representatives’ training progress and development
Assist in preparing training facilities and new hire desks, including computer and equipment moves, system set-up, etc
Draft and distribute Customer Care department communications
Upkeep and content management of online knowledge portal
Participate in call center operations by taking phone calls, or answering emails, as volume dictates
Lead by setting a strong example in action, integrity and professionalism
Other responsibilities as assigned

Customer Care Trainer Onsite Resume Examples & Samples

Provide performance feedback to class participants# CD# responsible for the professional development of the customer service and support staff
Collects information regarding response systems, human interactions, and information systems requirements
Experience in training delivery, proven facilitation skills
Experience in facilitating online learning is preferred
Proven quality management skills
Contact center experience strongly preferred
Superior written and verbal communication skills
Proven coaching skills
English Proficiency & Comprehension
Initiative and commitment to achieving goals
Professional customer service skills & a positive attitude
Analytical problem solving skills; linear and logical troubleshooting skills
Ability to recognize trends and escalate information as appropriate
Demonstrable understanding of adult learning theory
Ability to handle difficult or irate customers effectively; ability to deliver bad news
Proven track record in training and motivating sales/service employees and achieving key performance metrics
H.S Diploma or GED
Be at least 18 years of age
Must pass a criminal background check and drug screen
Be available and flexible for a shift during the hours of operation

Trainer, Direct to Customer Resume Examples & Samples

Group presentation skills
Ability to build rapport with others and create a team environment
Strong communication, organizational, motivational and time management skills
Supervisory Experience

Customer Trainer Stf Resume Examples & Samples

Master Training Specialist (MTS)
Experience with Front End Analysis (FEA)and Job Duty Task Analysis (JDTA)
Operational experience on a BMD capable Aegis platform

Site Trainer, AWS Customer Service Resume Examples & Samples

Coordinate, plan, deliver and facilitate AWS Customer Service training such as new hire, continuing education, launch training for new services, and other CS specific training as needed. This includes classroom or virtual instructor led training, webinars, and blended instructor-led learning and online self-directed modules or materials
Identify knowledge gaps through observations, focus groups, quality checks, and data analyses and propose specific training topics based on findings
Create training content that contributes to associates’ development and performance improvement
Monitor, track and report on training completion metrics
Assist with development and validation of training materials, learner engagement strategies and evaluation plans
Conduct targeted coaching as a part of training sessions and communicate opportunities to the CS Leadership team to ensure continuous support to employees outside of the training
Establish and maintain subject matter expertise on AWS CS accounts and billing policies and processes. Model “Learn and Be Curious” by rapidly learning about new products/services and processes as needed
Continuously act as an advocate and evangelist of Amazon Voice and culture. Remain Customer obsessed, and provide the best possible training/learning experience to the AWS CS employees
Escalate employee issues to the Training and/or Customer Service Manager
Mentor and coach adjunct trainers and training assistants
Some traveling may be required
Excellent communication skills for the purpose of knowledge transfer and skill development, including superior skills in explaining CS technical topics to novices and collaborating with subject matter experts and managers
One-to-many and one-to-one communication skills in virtual, classroom and individualized coaching settings
Excellent collaboration, coordination and organization skills
Demonstrated knowledge of adult learning and training practices, especially in technical support contexts
Skilled in and can demonstrate experience with planning, creating, implementing, delivering and assessing various types of training
Ability to use multiple learning methods and link appropriate methods with the subject matter
Excellent written and verbal communication skills in English
Excellent project/program management and organization skills
2-4 years of leadership and training delivery experience
An undergraduate degree in communication, education or related field
Experience delivering and supporting training in technical environment
Experience with technical Customer Service organizations
Learning/training certification
SME in AWS CS core functions

Technical Trainer, Customer Operations Resume Examples & Samples

Design and delivery of ING DIRECT’s development pathway and technical learning requirements for Customer Operations team
Use of blended learning methodologies across all business units
Advice and facilitation of cultural development initiatives
Coaching support and development of leaders and employees

Satcom Trainer / Customer Support Specialist Resume Examples & Samples

As main customer representative, leads demonstrations and supports trade shows and other deployments to reinforce customer relationships and identify potential new customers
Handles all customer inquiries while onsite and resolves issues
Trains customers on GATR products
Troubleshoots product issues and provides product feedback to GATR Engineering and Program Management personnel
Recommends application and/or modification of Company products to satisfy customer requirements
Performs field troubleshooting, diagnostics, rework and retrofit of electronics hardware and software subassemblies as required in training situations
Travels to customer sites
Strong knowledge of SATCOM fundamentals and basic network management
Hands-on experience with SATCOM systems and networking equipment
Ability to represent the company on site and present the product positively and with confidence during all aspects of implementation
Ability to establish priorities, work independently, and proceed with objectives without supervision
Bachelor’s Degree in Business, Marketing, or Engineering or equivalent combination of education and experience
SATCOM, networking, and training experience required
Ability to obtain security clearance required
Military experience preferred

Customer Care Trainer Resume Examples & Samples

Deliver training and development across all of Customer Care globally - including new starter training, recurrent/on-going training, channel specific, launches of new propositions and specialist functions
Coaching and developing teams through delivering vibrant and educational training methods to drives the Operational objectives
Through training ensure Advisors are able to achieve their objectives in all areas and lead by example the ASOS way
Provide train the trainer sessions for internal subject matter experts and our CC partners where applicable
You will provide Team Leaders and Advisors with the functional training support they need to do their jobs
Keep training delivery vibrant, find innovative ways to sustain energy and enthusiasm in learning zones and amongst the Advisors
Creatively updating training material, keeping it fresh and energised and looking for new ways to deliver training based on skills families and in line with competencies
Ensure training material is up to date and reflects new policy and process changes. Champion the customer and suggest new policy and process changes while taking into account Customer Experience, Advisor Experience and business benefits
Maintain training timetable and work alongside resourcing to schedule in follow up training and training out new topics
Liaise with Team Leaders on new Advisor performance and arrange any follow up/one to one/coaching sessions as required
Existing/follow- up/recurrent training based on TNA Skills, Knowledge, Attitude - check existing advisors are skilled up to appropriate levels

Customer Care Trainer Resume Examples & Samples

Responds to telephone inquiries and complaints using standard scripts and procedures
Gathers information, researches/resolves inquiries and logs customer calls
Communicates appropriate options for resolution in a timely manner
Informs customers about services available and assesses customer needs
Prepares standard reports to track workload, response time and quality of input

Trainer, Customer Service Resume Examples & Samples

Possess thorough knowledge of the Domain (V&A and Customer Service Skills)
Listen to calls (recorded/side-by-side) on the Production floor
Understand Business goals, pains and do relevant TNI in the domain of VnA/Soft Skills
Design Training curriculum
Develop Training material in the form of manuals and modules
Conduct detailed Customer Experience (Soft Skills / Voice and Accent) training while keeping trainees alert and motivated
Deliver training sessions in adherence with calendars, manuals and training schedules
Conduct coaching activities on the Production floor to improve or maintain Customer service and Communication skills of the associates
Qualification
Self Starter, efficient, and savvy
Excellent presentation/facilitation skills
Assertive and ability to manage demanding stakeholders
Detail orientation, abundant patience
Good Leadership and people management skills required
Strong computer skills, knowledge of MS Office with an emphasis on PowerPoint and Excel
Willingness to work in night shifts
Willingness to travel to different Altisource office on need basis as per business requirement

Customer Trainer Resume Examples & Samples

Experience with developing training materials and documentation
Knowledge of current and emerging scientific computing concepts
Knowledge of current and emerging data analytics trends and tools
Ability to coordinate events and meetings
Ability to function independently with limited oversight
Ability to work well within a team environment and be flexible to meet evolving client needs
Experience with managing training programs or sessions in an IT or scientific environment
Possession of excellent interpersonal skills
BS degree in CS, Software Engineering, Mathematics, Bioinformatics, or Biology

Customer Trainer Resume Examples & Samples

To deliver training on products and services to new customers whose account exceeds a certain value within the UK
To deliver training and support to existing customers in response to identified low product usage, working with the Customer Training & Support team and Account Managers as necessary to analyse red flag reports and quarterly usage reports
To work with Marketing to develop customised training materials for existing customers as required in response to user problems or low usage
To employ a variety of training methodologies to meet customer requirements, ensuring a blended learning mix as appropriate (on site, webex, telephone etc)
To assist in pre-sales demonstrations of products and services to customers where there is a potential high-value sale
To provide feedback on training and customer perceptions to relevant colleagues in a timely, including the mandatory population of business systems with appropriate information
Participate in other training events as necessary including exhibitions, trade shows and customer events
To be responsible for maintaining self-knowledge of products, services, market conditions and other issues that will inform the development of effective training programmes
Proven experience in either a training or sales role
Willingness to travel extensively in the UK as required to undertake on-site training with customers, including overnight stays
Work from home position with time spent in main office as specified and/or required
Educated to degree level desirable
Understanding of the legal market an advantage
Knowledge of a variety of training methodologies (including remote and elearning) desirable

Customer Service Site Trainer Resume Examples & Samples

Facilitate interactive classroom training
New curriculum design and updating of existing courses and other training material
Analyze current trends to determine training needs, then participate in efforts to create and deliver training
Consistently demonstrate strong team dynamic with training team and all internal and external partners
Travel as required in support of the business (domestic and international)
While in classroom, will serve as leader and promote positive work environment, adherence to all company policies, expectations, and performance standards
Thorough knowledge of MS Office Suite (Word, Excel, PowerPoint, SharePoint, Access)
Additional leadership experience preferred
Willingness to take initiative and to follow through on projects
Strong organizational skills and attention to detail
Thorough knowledge of Microsoft Office Suite (Word, Excel, PowerPoint, Access)
Instructional design experience a plus

Customer Experience Trainer Resume Examples & Samples

Responsible for the learning delivery of the Customer Service and Sales programs ensuring employees can demonstrate competence across all aspects of the role and are compliant with relevant legislation and industry codes of practice. 
Liaise with operational stakeholders and the Academy teams to ensure the Program is delivered on time and on budget
Build effective working relationships with key stakeholders across Centrica to enhance the profile of our Frontline Agent population and ensure quality delivery of a consistent learning program. 
Ensure operational and regulatory risks are managed and escalated as appropriate. 
Ensure there are adequate resources, including contingency arrangements, to deliver learning that meets employee and business needs. 
Maintain awareness of good delivery and facilitation practices and advancements that can be applied to learning activities across Centrica. 
Adhere to all delivery and facilitation procedures, in particular, to promote a culture where learners are treated fairly and have equal and appropriate access to learning. 
Review learning evaluations and act on feedback to support continuous improvement of delivery and facilitation in terms of learner experience and business impact. 
Identify and take opportunities to share knowledge and skills across delivery teams and wider Learning & Development function across Centrica, globally

Customer Trainer Resume Examples & Samples

Conduct da Vinci® Surgical System training programs for surgical teams at designated training centers and remote centers as needed
Lead and support Specialized training programs and Society events. This includes supporting the needs of the surgeon educators and course participants
Conduct surveys to gather data and measure program effectiveness
Work with the Training team in a creative, dependable, and flexible manner to improve existing training programs
Train the sales force to conduct in-services and system technology skills development activities with customers on new and established products
Occasional support of the da Vinci® System in a hospital operating room
Support da Vinci® Surgical System troubleshooting at the training center
Manage training center logistics, inventory and training calendars
Maintain all capital equipment, including but not limited to the cleaning and sterilization of instruments and accessories
Support positive relationships between external training center personnel and ISI management
Contribute to the organization’s quarterly goal achievements
Develop competency in the following
Bachelor’s degree required preferably in Clinical or Health Sciences, Healthcare Management, Engineering, Business Administration, Communications or Education
Clinical and/or operating room experience
Medical-device experience
Proven experience training on complex topics and/or technology
High capacity and excellent problem solving skills
Solid organizational skills and ability to operate independently
Professional work ethic
Solution oriented
Knowledge of adult learning principles preferred
High capacity to learn in a fast paced environment
Commitment self-development
Ability to be flexible with hours of operation
Ability to travel up to 50% (Europe)
Professional Training experience a plus
French speaking skills a plus

Customer Trainer Resume Examples & Samples

Conduct da Vinci® Surgical System training programs for surgical teams at designated training centers and remote centers
Act as subject matter expert for internal projects, as needed
3-5 yrs. Professional Training experience
Ability to travel up to 30%
Clinical and/or operating room experience preferred
Medical-device experience preferred

Customer Trainer Stf Resume Examples & Samples

This billet may be required to work second shift**
6120 or 6160 Designator with TAO Letter
Watch Stander in a CWC Organization
Instructor NEC 9502 or Officer Instructor course completion, Master Training Specialist, Afloat Training Specialist, Combat Systems Training Team (CSTT), Surface Warfare Qualification Surface Missile Officer, Aegis KA6 Additional Qualification Designator

Customer Care Trainer Resume Examples & Samples

Provide excellent training to the Operational Teams that includes new starter training, recurrent/on-going training, channel specific and launches of new propositions to all markets
Coaching teams through using a variety of vibrant and educational training methods that drives our Operational objectives
Provide Train the Trainer sessions for our Customer Care partners where applicable
You’ll provide Team Leaders and Advisors with the system and process training support they’ll need to do their jobs
Liaise with Team Leaders on new Advisors probationary performance and arrange any follow up training through the life-cycle of their position
Through training ensure Advisors are able to achieve their objectives in all areas and live the ASOS values
Keep training delivery fun, find innovative ways to sustain energy and enthusiasm in learning environments
In the short term, creatively and accurately keeping training materials up to date with all existing procedures and policies to ensure we are keeping our customers safe and our business compliant
When required, design training materials for recurrent/on-going channel and customer service skills based on TNA
Work with our Implementation Team and CI Teams to support testing new and existing Customer Care processes and systems, to transfer and embed into evolving training material
Fluent in written and spoken English
Knowledge of the training cycle
Good understanding of ways to coach confidently
The ability to multi-task and flex your approach depending on business priorities
Self-motivated, flexible and able to adapt to changing circumstances
Over 1 years’ experience of ASOS CC business process knowledge an advantage
Over 1 years’ experience of training delivery
Strong organisational skills and ability to handle multiple assignments with conflicting deadlines

Customer Care Trainer Team Lead Resume Examples & Samples

Coaching and developing your team to the training delivery and design standards that keep training delivery vibrant and look for innovative ways to sustain an adult learning environment
Monitoring and reviewing the progress of each Trainers skill set and working towards their ability to deliver all training modules consistently
Conduct regular observations of the Trainers across all training modules to ensure consistent delivery and knowledge of our topics
Conduct and document effective monthly, quarterly and annual performance reviews with your team
Work with key stakeholders across Customer Care to identify and highlight trends to ensure we’re evaluating our training performance
Facilitate regular meetings with your teams to ensure they are aware of Department and business priorities
Act as an escalation point for the team on any training feedback or issues that need flagging to the business
When required, design training content for all markets and channels across the on boarding programme, refresher and mandatory modules and when needed be able to deliver those modules as well
Keep own training content knowledge up to date to so you can deliver all modules that ensure the Operation is efficient at all times
Using trainer models such as ADDIE to ensure we can demonstrate continuous improvement to all training materials and modules
Keep accurate training records up to date such as a skill matrix and highlighting upcoming training sessions/events required
Allocating training sessions to the Trainers and work with the Scheduling team to ensure on-going training requirements are catered for
Have regular feedback sessions with the Quality Team Leaders on key trends where training may be needed
Proactively identify solutions, trends and feedback that drive improvement across Customer Satisfaction, internal measures such as Quality and protecting the business from risk. You’ll achieve this by engaging a variety of business stakeholders i.e. Quality Team, Continuous Improvement and Implementation Team to development change
Any other activities or responsibilities as reasonably set out by the Training and Development Manager and the Quality and Training Manager
Minimum of 1 year Trainer/Team Leader experience within a contact centre
Designed, delivered and maintained training materials
Strong team player who is self-motivated to deliver change
Proven people development within a contact centre environment
Used to working in a high volume, fast paced and ever changing environment
Good knowledge and experience of training delivery profiles and structure to maintain interactive rich training styles
Strong track record of coaching for change
Self-motivated, flexible and able to adapt to changing circumstances and priorities
Excellent multi-tasking skills
Uses initiative, ability to manage time effectively
Designed and delivered training/presentations to large groups
Engaging and strong communication skills
Creative approach to ways of working
Strong organisation skills and ability to handle multiple assignments with conflicting deadlines

Customer Trainer Resume Examples & Samples

Deliver high quality live and recorded training sessions to new and existing customers
Travel nationally and occasionally internationally to deliver training
Partner with Instructional Designers to provide content feedback to improve training materials and programs
Perform light (UI based changes) content maintenance on courses as needed
Gain a solid understanding of the full suite of Zendesk products and be capable of answering a range of basic to moderate difficulty live Q&A questions
Confidently deliver the full suite of VILT courses
Confidently deliver basic custom training offerings with coaching from senior team members
Work closely with customers to understand and customise training agenda and content to meet their needs during custom engagements
Schedule, organise, and coordinate all custom training sessions and required travel
Deliver training sessions at large scale live training events
Perform other duties as needed
Excellent written and verbal communication skills, including strong presentation skills
Excellent interpersonal skills - dynamic, enthusiastic, upbeat individual who connects well with others
2-3 years experience providing technical training
Tech savvy, analytical, and good problem solver
Organised, methodical, and detail-oriented
Ability to prioritise and effectively manage multiple projects and tasks concurrently
Ability to communicate complex business software processes effectively
Self-starter and quick learner
Up to 25% travel required

Customer Trainer, Mid Resume Examples & Samples

3+ years of experience with delivery of training to an Army Reserve Command
Experience with Microsoft Office tools
Experience with the development and implementation of instructor training and certification programs designed to sustain and enhance expertise in constructive and MC systems
Ability to maintain technical and tactical proficiency in software and training support package (TSP) products for multiple capabilities
Ability to document training activities, participant progress, and program effectiveness

Customer Trainer Resume Examples & Samples

Delivery of a range of Training Courses both on and off site, for customers and company employees. Collaborate with the Lead Lecturer to continuously develop existing course content
In conjunction with the UKSTC Manager and Lead Lecturer, identify and develop new course opportunities to grow the business
Proactively promote a learning culture throughout the business
A technical background - ideally degree level or an equivalent qualification/experience
English language and mathematical skills/knowledge are a necessity

Client Service / Customer Care Trainer Resume Examples & Samples

Review existing measurement tools, metrics and feedback to gauge the effectiveness of the training
Ensure that training solutions are designed in a logical, structured and clear manner, reflective of learning objectives and suited to a variety of learning styles
Proficiency Legends

Customer Experience Trainer Resume Examples & Samples

Coordinate, facilitate and implement all call centre training using adult learning principles, including: product knowledge, customer experience, culture, coaching, leadership, call centre systems and procedures
Adapt developed agenda, timelines and content flow as necessary to deliver effective training to target audience
Stay current with the product selection and services offered throughout Sears in order to adapt training when required
Interact with all levels of the Call Centre organization to communicate and promote training sessions
Manage training administration before and after all training sessions in a timely fashion (calendar, session set up, attendance tracking, communications to the target audience, evaluation form results, etc.)
Monitor the sustainment of existing performance solutions and the quality of learner experiences; summarize, provide feedback and recommendations as needed
Organize vendor training sessions
Assist in compiling content for specific performance solutions
Provide feedback to and solicit feedback from the Customer Experience Training Team
Participate and provide feedback in the development of training programs and content
To work with the Site Director in developing and executing communication plans
You are an energetic facilitator of training
You have working knowledge of Microsoft Office suite, especially Excel, Word and PowerPoint as well as Google for Work application
You have the ability to quickly master new content areas paired with strong facilitation and presentation skills
You have excellent oral and written communication skills and must be able to articulate thoughts and ideas to others
You have strong relationship management, excellent interpersonal skills and a very genuine and positive attitude
You have excellent organizational and time-management abilities
You have the ability to work well both independently and in a team environment
You will need to be available for some evening and/or weekend to support special projects
Related university degree in Education and/or Human Resources
A certificate in Adult Education will be an asset
Bilingualism (English / French) will be a plus

Customer Care Trainer Resume Examples & Samples

Determines customer care training needs for the organization, divisions, or departments
Develops and directs customer care training plans, programs, and procedures
Creates and delivers customer care presentations to trainees
Monitoring, evaluating, and coaching of customer care associates
Contacts and schedules internal or outside lecturers, motivational speakers, and sales, technical, or product specialists

Customer Trainer Intern Resume Examples & Samples

Experience with conducting training for military service members
Knowledge of Microsoft Office products
Currently pursuing a BA, BS, MA, or MS degree in Business, Management, Training, or related fields
Experience with prior military service preferred
Knowledge of Army Mission Command Information Systems preferred
Current Secret clearance preferred

Customer Care Trainer / Alpharetta, Georgia Resume Examples & Samples

Coaches trainees on a variety of effective customer care techniques
Oversees the set up and maintenance of training facilities (as applicable)
Prepares reports on progress of customer care trainees under direct or indirect supervision during training periods
Keeps informed of new training methods, techniques of competitors, and pending introduction of new company products to ensure current and effective training programs for customer care personnel
Analyzes performance of customer care personnel to determine need for additional training
Works directly with our Process Management team on work instructions, submission of documentation through company’s quality control system, action templates, and processes impacting the customer care organization
The candidate selected for this role must have excellent written and verbal communication skills. This role requires a high degree of interpersonal and followership skills. Candidate must provide timely follow up to all communication and commitments and provide superior support to internal customers
The candidate must also possess excellence in accuracy and attention to detail, demonstrate effective time management skills, and a history of continuous improvement in work processes. This candidate will need to successfully navigate through a complex environment while partnering with key stake holders and have the ability to implement initiatives, manage, develop and implement training plans and programs, training development and/or redesign, train the trainer, QA compliance criteria development, assessments, tracking training and post training initiatives etc... Approximately 25% travel is required

Customer FAS Trainer, Chemistry / Immunoassay Resume Examples & Samples

Conduct engaging training programs that achieve agreed to learning objectives
Perform associated pre- and post-training responsibilities
Deliver on assigned projects and deliverables
Establish and maintain key stakeholder relationships
Collaborate with the developer in the development of the training programs
Elevate and/or maintain skills and knowledge in the following areas

Saas Customer Trainer Resume Examples & Samples

2-5 years of overall experience in relevant functional or technical roles. Undergraduate degree or equivalent experience. Product or technical expertise relevant to practice focus. Ability to communicate effectively and build rapport with team members and clients. Ability to travel as needed
Provide direct consulting and execution services to paying clients, both remote and in-person with a high degree of quality
Provide private, custom training to clients on the Bronto Software application
Assist with the on-boarding/set-up of new client accounts
Collaborate with team on client needs, scoping work for prospective deals
Stay up-to-date on Bronto platform changes/new features
Track all activities in PSA tool and document all client interactions
May be involved in project management and/or more technical projects
Tackle ad hoc assigned initiatives/projects
Assist in integration efforts, when needed
Identify (and potentially execute on) ideas to improve offerings, create efficiencies
BS/BA degree
Previous customer service experience dealing directly with external customers
Relevant product knowledge and experience with technology and web-based software-as-a-service (SaaS) applications
2+ years practical experience including virtual customer training/project management
Excellent verbal and written communication skills, along with project management and interpersonal communication abilities
Ability to manage client relationships
Ability to multi-task and manage multiple projects simultaneously under tight deadline
High technical aptitude and attention to detail
Exhibits core competencies of customer focus, initiative, productivity and quality
HTML knowledge preferred
Strong interest in eCommerce and the user experience
Practical experience in design w/strong grasp of color, layout and design principles desired, but not required
Familiarity with standard concepts, practices and procedures of digital graphic design and marketing preferred

Customer Care Trainer, Ent Resume Examples & Samples

Actively and consistently support all efforts to simplify and enhance the customer experience
Leads efforts to improve performance of employees, foster employee engagement, and increase organization effectiveness
Executes and delivers on Customer Care initiatives for Spectrum Enterprise under the framework and construct of company-wide programs
Garners understanding and support for Customer Care issues by building relationships with key stakeholders
Uses an internal consulting model to assess Customer Care needs and recommends solutions
Assists and/or oversees the coordination of training logistics for Customer Care and other parts of the organization as needed
Determines training needs by observing incumbents, reviewing departmental scorecards, and conferring with department leadership
Participates in team meetings and communications as possible
Supports Training financial objectives by recommending budget items and controlling costs
Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations
Coordinates, facilitates and instructs approved Spectrum Enterprise training for job related skills development such as not but limited to systems training, product knowledge, and refresher training
Maintains records of training regarding attendance, performance and behaviors for trainees and monitors training results
Partners with Customer Care leadership and training leaders to ensure training delivery meets the needs of the department and that training is relevant and timely
Assists with the review of existing training programs and recommendation of new training programs
Provides constructive feedback in an effort to improve the content and employee learning
Prepares for training sessions by developing lesson plans that are relevant to the training materials, setting up training room and coordination of materials/equipment needed
Analyzes course evaluations and/or assessments in order to judge effectiveness of training sessions to implement suggestions for improvements
Communicates course registration/schedule information
Creates, monitors and closes the training event within the Learning Management System
Works with Customer Care leaders and representatives on coaching and targeted recursive training opportunities
Ability to read, write, speak and understand English
Ability to communicate with all levels of executive, management and company personnel
Ability to make decisions and solve problems while working under pressure
Ability to manage multiple projects to meet implementation target dates
Ability to effectively utilize Microsoft Office applications (Word, Excel, PowerPoint, Outlook)
Ability to show judgment and initiative to accomplish job duties
Ability to work independently and with a group
Ability to assess needs and create business and performance objectives
Skills in teambuilding, relationship building, facilitation and presentation
Solid understanding of all Charter Products (Core and Complex) including strong working knowledge of computer networking, LAN and WAN technologies, high-capacity and fiber connected networks required
Ability to learn quickly and apply that knowledge, along with the ability to work in a team environment
Must have a valid driver’s license and clean driving record
2+ years experience in a customer service environment required; telecom industry experience preferred

Customer Care Trainer Resume Examples & Samples

Formulates customized training around the tasks/skills of positions within Vivint’s Call Centers and Operations Support for both new and existing employees
Facilitates learning programs/events to support development needs of the organization. Examples of such programs include: Orientation Programs, Corporate Culture, Leadership Development, Performance Management initiatives and various soft skills to meet Quality Assurance standards
Conduct training needs assessment, including conferring with management and staff, to identify specific skill/knowledge gaps, training objectives, work situations, and changes in policies and procedures
Develop, manage, and report Training & Development metrics
Develops and revises instructional formats and materials to meet user needs based on application functionality, established processes, skill level, etc
Continually identifies developmental needs of individuals through established reports, supervisory input, and personal observation or review of performance
Delivers training in both a classroom setting as well as remotely
Performs quality assessments and makes recommendations for continued developmental training based on those assessments
Possesses a detailed knowledge of customers and the markets in which we compete
Thorough, contemporary knowledge of a rapidly changing marketplace and learner styles
Ability to form, lead, and facilitate integrated teams and individuals
Possesses skills in developing a performance based work environment with high performing individuals
Exhibits high degree of flexibility in adapting to a rapidly changing environment
Strong platform style; ability to make training presentations at area, region or national meetings
Strong organizational, analytical, prioritizing and business planning skills including project management and or Lean methodologies
Excellent written and verbal communication skills to many and varied department and management levels
Excellent interpersonal skills to effectively work with many diverse learners, build and maintain healthy relationships with stakeholders and customers
Ability to manage multiple tasks and responsibilities – own each phase of the product, seeking solutions to product roadblocks, and documenting product deliverables
Capacity to create, manage, and evaluate complex training plans
Demonstrated written and oral communication skills, presentation and facilitation skills, research skills, consulting skills, and analytical skills required
Ability to facilitate/deliver instructor-led training in person and via webinar platforms
Advanced MS Office applications skills
Knowledge and understanding of call center systems and operations
High school graduate
2+ years call center experience
2+ years in a leadership position
1-2 years of training experience

Customer Care Trainer Resume Examples & Samples

Educate, train and orient new and current customer care employees on policies, procedures, SOP's and recommended practices
Develop and/or select teaching aids such as training handbooks, demonstration models (hands on), multimedia visual aids, computer tutorials, and reference works
Prepare reports on training metrics as required
Ensure training records are maintained and administer appropriate assessments to determine proficiency in company procedures and policies
Increases the level of proficiency through training and effective communication
Assist in skill level evaluations and re-evaluations and recommend additional coursework/training that may be necessary
Maintain customer care knowledge including new developments and best practices
May interact with outside vendors in order to develop methods or materials necessary to deliver training and achieve training objectives
Strong attention to detail required
Ability to communicate effectively across various levels of the organization, and with customers
Strong motivational, coaching and teaching skills in group settings
Conduct training needs assessments
Prepare and may be required to develop training material

Customer Experience Trainer Resume Examples & Samples

Learner Centricity
Business Context
Regulatory & Compliance
Facilitation & Delivery
Behavioural Insight
Proven experience of delivering and facilitating technical and behavioural learning programmes within large customer orientated business, ideally from a sector where sales and service is a focus
Ability to manage large group learning experiences or smaller interventions
Ability to influence and communicate with a broad range of stakeholders, across all levels of the business
Strong underpinning knowledge of learning models and methodology
Certifications
CIPD (or similar) related to Learning & Development / Training Facilitation
All Academy Teams: operational, quality, design and field roles
L&D Consultants
L&D Consultant Managers
Delivery Specialists

Customer Experience Trainer Resume Examples & Samples

 Proven experience of delivering and facilitating technical and behavioural learning programmes within large customer orientated business, ideally from a sector where sales and service is a focus
 Ability to manage large group learning experiences or smaller interventions
 Ability to influence and communicate with a broad range of stakeholders, across all levels of the business
 Strong underpinning knowledge of learning models and methodology
Responsible for the learning delivery of the Customer Service and Sales programmes ensuring employees can demonstrate competence across all aspects of the role and are compliant with relevant legislation and industry codes of practice
 Build effective working relationships with key stakeholders across Centrica to enhance the profile of our Frontline Agent population and ensure quality delivery of a consistent learning programme
 Ensure operational and regulatory risks are managed and escalated as appropriate
 Ensure there are adequate resources, including contingency arrangements, to deliver learning that meets employee and business needs
 Maintain awareness of good delivery and facilitation practices and advancements that can be applied to learning activities across Centrica
 Adhere to all delivery and facilitation procedures, in particular, to promote a culture where learners are treated fairly and have equal and appropriate access to learning
 Review learning evaluations and act on feedback to support continuous improvement of delivery and facilitation in terms of learner experience and business impact
 Identify and take opportunities to share knowledge and skills across delivery teams and wider Learning & Development function across Centrica, globally

Customer Trainer Resume Examples & Samples

BA, BS Degree or equivalent
Previous teaching, product/software training experience is highly preferred
Insurance Industry experience preferred
Proficiency in working with Microsoft Office, especially PowerPoint
The ability to work independently and exercise fiscal responsibility and good time-management are keys to success

Customer Trainer Resume Examples & Samples

New product development
Training material/ protocol development
Training research initiatives
Support da Vinci® Surgical System troubleshooting and maintenance at the training center
Da Vinci® System Technology
Da Vinci® System applications and advanced technology
OR Efficiency
Training Pathway process
Training/coaching techniques/methodologies