Process Trainer Resume Samples

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G Toy

Gerald

Toy

821 Glover Shoals

San Francisco

+1 (555) 487 7928

821 Glover Shoals

San Francisco

Phone

p +1 (555) 487 7928

Experience Experience

Houston, TX

Process Trainer

Houston, TX

Stanton, Baumbach and Bogisich

Houston, TX

Process Trainer

Virtual Executive Assistant services is a processes offered from the Administrative & Workplace Services(AWS) work-stream within the Global Delivery Services (GDS). The objective of this role is to train virtual secretaries who provide support to the onshore senior executives like the Partners and the Directors from a remote location in GDS
He/she will be solely responsible for designing and implementing the training as well as creating its associated reports
Ensure quality and consistency across the full scope of learning activities
In a professional and diligent manner, to carry out the work specified in this job description and the specific tasks as agreed in the annual plan and reviewed periodically with the reporting manager
To work as part of the staff team to achieve our organisational/team goals
Communicate regularly with key colleagues (Managers/ Assistant Managers) through regular reporting, by email, phone and occasional face-to-face meetings
Adhere to EY principles and values

Chicago, IL

Chlorine Process Trainer

Chicago, IL

Wehner-Kiehn

Chicago, IL

Chlorine Process Trainer

Assist in the identification, scope development and execution of small maintenance and capital projects
Identifies areas for improvement and network with technical resources to identify and implement Most Effective Technology
Performs or assist in process related Root Cause or failure analysis
Works with employees to develop and maintain employee specific process training schedules/plans
Develops, owns and drives to completion the vision of the ideal training program
Develop training goals for Chlorine 5 that encompass individual goals as well goals for the program itself
Ensures plant training goals are effective and aligned with plant, site, and business goals

present

Los Angeles, CA

Senior Process Trainer

Los Angeles, CA

Friesen Group

present

Los Angeles, CA

Senior Process Trainer

present

Provides verbal and written feedback to New Hires/PSR’s regarding performance in the training room environment
Provides verbal and written feedback to PSR's via Team Captains regarding performance on the production floor
Identifies sales opportunities and resolve campaign script issues with key Management personnel
Conforms with Quality and Safe Working standards and procedures
Assists with the identification and implementation of training solutions
Develops sales training ideas, techniques and methodologies through constant research
Discuss daily Sales Training schedules with the Training Supervisor

Education Education

Bachelor’s Degree in Mass Communications

New York University

Bachelor’s Degree in Mass Communications

Skills Skills

Excellent knowledge of Microsoft Office applications
Proven record of excellent people skills, including good communication and interpersonal skills
Excellent communication and facilitation skills
Training/facilitation is carried out in a professional and well organised manner
Acquired knowledge in adult learning principles
Pilots tests alternative methods for delivering knowledge and skills to employees for efficiency and effectiveness of the method
Sensitivity to cultural differences and the ability to work in a challenging and complex
Acquired knowledge in four levels of training evaluation
Should be able to create a personalized approach towards the team and the team members
Assists Training Supervisor implements a competency based training curriculum for agents

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11 Process Trainer resume templates

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Support Center Process Trainer Resume Examples & Samples

Take end to end responsibility and ownership of driving process and soft-skills education and knowledge in the support center
Develop and implement programs and action to improve KPI’s and client satisfaction through consistent process implementation and soft-skills
Develop, maintain and deliver support center process and soft-skills training
Work closely with other support center resources (managers, team leads, center leads, etc) to identify and address process and soft-skill areas requiring improvement
Collaborate across multiple teams for process improvements and standardization
Act as a catalyst to drive adherence to all aspects support delivery processes
Effectively and positively demonstrate the organizational mission, vision, values, goals, performance management, client satisfaction and action plans
Other duties as assigned associated with support center process and soft-skills programs, KPI and client satisfaction improvement
English: Fluent (C1-C2)

Systems & Process Trainer Resume Examples & Samples

3 KEY RESPONSIBILITIES
Responsible for the design, development and delivery of systems-based training programs throughout the organization
To use best practice learning methodologies to develop a training strategy that meets the needs of an evolving business and fits the culture of Reed Exhibitions
To work closely with Reed’s Business Change Managers and Central Information Management (CIT) to ensure that training needs are met for any application change delivered to the organization
A minimum of 5+ years’ experience in delivering application-based training programs
Excellent presentation, communication and listening skills
Portuguese and/or Spanish language skills a plus
Experience in performing large scale organizational Training Needs Analysis
Extensive experience in delivering technical training courses on a variety of CRM applications or software programs including Salesforce
Experience in transforming complex information, raw data and technical materials received from Subject Matter Experts and Business Analysts into engaging training materials and course
Proven track record in confidently facilitating engaging training courses, face-to-face and online to large groups of learners (30+)
Experience carrying out performance assessments to determine the skills gaps between current and desired learner skill levels
Extensive experience in evaluating the effectiveness of training programs and learning outcome
Driven, energetic, robust and able to work independently without supervision
A recognized training qualification in training design and delivery
A working understanding of the functional teams within an organization
Evidence of working within a fast-paced environment
Experience in project environment would be highly beneficial
Some travel required

Process Trainer Resume Examples & Samples

Convene and deliver training events in a variety of technical subjects as appropriate (e.g. Microsoft applications, excel, Outlook, PowerPoint etc.). Most training events are to be based on existing curriculum, and as a trainer you would be responsible for incorporating additional contextual information and developing methods appropriate
Be able to respond to a wide variety of learning and development functions
Should be able to create a personalized approach towards the team and the team members
Keep a track of reports/ progress charts etc
Should be able to design a developmental training plan for top the performers in the team who can be a potential candidate for the next level promotion (Associate to Senior Associate)
Certified and experienced in one or several of the priority areas – Microsoft applications
Proven record of excellent people skills, including good communication and interpersonal skills
Understanding and experience in virtual facilitation of training to other locations
Excellent knowledge of Microsoft Office applications
Sensitivity to cultural differences and the ability to work in a challenging and complex
Should have a thorough understanding about Outlook calendar management and various world time zones
Having experience in virtual working environment would be helpful
In a professional and diligent manner, to carry out the work specified in this job description and the specific tasks as agreed in the annual plan and reviewed periodically with the reporting manager
To work as part of the staff team to achieve our organisational/team goals
Communicate regularly with key colleagues (Managers/ Assistant Managers) through regular reporting, by email, phone and occasional face-to-face meetings
Adhere to EY principles and values
Maintain and develop your own effectiveness, including taking responsibility for your own professional development as it relates to our vision and mission
Be prepared to adapt to the changing environment that we, as a developing organisation, may experience
Bring to our attention issues of concern that could affect our ability to achieve our objects, including our support of you in your own role
Min 3-5 Years of work experience in training
Proficiency in Microsoft office packages

Manufacturing Process Trainer Resume Examples & Samples

Able to obtain IPC J-STD-001 module 1-5 and Space Addendum Certified IPC Trainer (CIT) certification
Able to obtain NASA 8739.1 Polymeric and NASA 8939.4 Crimping level B (trainer) certifications
3 years minimum experience soldering
Able to obtain HIPA certification
Proficiency with electronic document creation and management
Willing to travel to obtain certifications and hold training sessions
Received associates degree
Previous teaching, training, and process investigation experience
Hold operator certifications for polymeric, crimping, and torque processes
Experience maintaining records in Halogen electronics records system

Senior Associate / Tl-process Trainer Resume Examples & Samples

Lead the design, development, implementation and maintenance of a skills inventory to assist in identification of learning needs
Researches and recommends a complement of internal and external learning programs that align with the organizations business objectives and employee needs
Responsible for executing the entire training process, needs assessment, development and/or outsourcing of training programs, including content, delivering of training programs and evaluation of effectiveness of training
Develops and maintains all process, process documents and databases related to the learning and development
Develops and delivers management information reports to track and benchmark learning and development participation, costs, benefits, etc
Build a learning & development curriculum based on the needs identified, aligned to the competency framework within the organization
Roll out training plans and monthly training calendars based on the learning & develop curriculum
Strong analytical skills and interpersonal skills
Able to promote new approaches to learning and development as appropriate and meets strict deadlines
Proficient in Microsoft Office Applications and strong MS-Word & Excel skills required

Process Trainer Resume Examples & Samples

Must be 12 months in the current role, band and account
Good KPI standing for the last 6 months Must not be currently enrolled in a Performance Improvement Plan (PIP)
Must have a PBC rating of 2, 2+ and 1 in the last two PBC cycles
Must not have incurred any disciplinary action / Remedial Action Plan (RAP) for the past 12 months (reckoning period will be the date employee received the Notice of Resolution)
Note: Written warning for WPS cases are excluded
Must not be currently enrolled in a Performance Improvement Plan (PIP)

Process Trainer Resume Examples & Samples

Facilitation of new hire training/process and product specifics for various accounts
Conducts learning needs assessment based on their classroom behavior and performance on trainees’ assessment and post-course exams to identify the learning needs of the new entrants
Monitors calls to validate QA findings for retraining purposes
Undertakes requisition and inventory of laboratory equipment on a monthly basis to insure safety and proper maintenance
Assists trainers and respond to their requirements in the course of the conduct of their module to provide support and ensure effective conduct
Pilots tests alternative methods for delivering knowledge and skills to employees for efficiency and effectiveness of the method
Maintains cleanliness and orderliness of personal and department working environment (including classroom areas) through good housekeeping practices to ensure a safe, orderly, and comfortable physical work environment
1 year experience performing the same function in the same
Willing to work in a diverse environment

Process Trainer Resume Examples & Samples

Assist in other tasks and projects like TNA for accounts and special inter-departmental projects
Provide Floor Support assistance when and where needed
Conduct CSA calibration sessions
Conduct reinforcement training
Develop and update training programs

Senior Process Trainer Resume Examples & Samples

Develops sales training ideas, techniques and methodologies through constant research
Attends scheduled meetings as required and provide feedback to the Sales Training team
Provides verbal and written feedback to New Hires/PSR’s regarding performance in the training room environment
Identifies and resolves campaign database issues with relevant IT personnel
Escalates irresolvable issues to the Training Supervisor
Designs Sales training documentation in accordance with specific PSR requirements and Quality Procedures
Candidate must possess at least a Bachelor's/College Degree in any field
At least 2 year(s) of working experience in the related field is required for this position
.BPO experience operations preferred
Past experience of projects and implementations
Applicants must be willing to work in Quezon City
Applicants should be Filipino citizens or hold relevant residence status

Process Trainer Resume Examples & Samples

College graduate preferred but not required
Has at least 6 months call center experience
Experience as a Trainer/Teacher is preferred
Computer literate and has working knowledge of MS Office
Willing to move around the sites

Process Trainer Resume Examples & Samples

Designs and delivers training in accordance with Quality Procedures
Undertake training tasks allocated by the Training Supervisor/Manager
Efficiently develop and deliver modules for campaigns as needed, with the consent of the Training Supervisor/Manager
Develops training ideas, techniques and methodologies through constant research
Documents all training modules and research materials
Attends scheduled meetings as required and provide feedback to the Training team
Liaises with other department personnel regarding identification and delivery of specific Training needs
Discuss daily Training schedules with the Training Supervisor
Assists in the identification of training needs within the business, including "soft skills" needs
Provides verbal and written feedback to PSR's via Team Captains regarding performance on the production floor
Identifies opportunities and resolve campaign script issues with key Management personnel
Designs training documentation in accordance with specific PSR requirements and Quality Procedures
Conforms with Quality and Safe Working standards and procedures

Business Process Trainer Resume Examples & Samples

Assess trainees and program results with routine structured updates and recommendations to management, HR and the Content Management Team (OSG)
Partners with management and Content Management Team to validate all relevant material of the curriculum, makes revision and new content recommendations when necessary. Acts as the SME in the updates and creation of training materials
Provides coaching and feedback to trainee participants and keeps management abreast of the strengths and developmental areas of the individuals while in the training environment by conducting regular report outs presenting fact based results and providing overall assessment of trainee performance, identifying obstacles and barriers and determines revisions or alternations needed for future training
Drives classroom and on the job performance by influencing and motivating employees to effectively problem solve by removing obstacles to improve operational efficiency, workflow, and the continuous learning capacity
Responsible for providing feedback to the Content Management Team for maintaining the Resource Library for one or more lines of business/transactions to aid in the continued learning of employees
Partners with Business Process Analyst to discuss trends that are potential training gaps
May participate on project teams as needed
Line of business/transaction technical knowledge, as well as processing systems interface and workflow knowledge
Ability to influence and motivate others to drive positive results
Strong interpersonal, presentation, and writing skills
Detailed oriented and analytical with the ability to effectively problem-solve, and provide recommendations to management
Proven coaching and feedback skills
Knowledge of Microsoft Office Suite and other business related software
Bachelor's Degree in related field, or equivalent with work toward professional designation desirable
Minimum three-four years business experience in processing work environment
Prior experience with coaching and mentoring others

Process Trainer Resume Examples & Samples

Creates, drives and maintains skills matrix for existing employees of Damco FNA GSC to identify further development of skills required for specific job roles
Recommend and facilitate development of Super user’s for Global systems of Damco
Responsible for assisting in systems implementation, testing and issue resolution of existing global Damco systems (i.e. MODS, Kewill, FACT etc.)
Test the system’s new functionalities in pre-production environment; provide test result and feedback
Arrange system implementation training, ensure that the production team is properly guided
Drives, Plans and Co-ordinates for Trainings by other Departments (L&D, PEX, OPEX, Port &
Warehouse visits and CFO Visits)

Product Process Trainer Resume Examples & Samples

Conducts training needs assessments to understand characteristics and skill levels of learners, the job setting and to identify processes and tasks performed by system users
Determines appropriate instructional strategy based on results of needs assessment
Designs, modifies or develops instructional materials for multiple training modalities including traditional instructor-led classes, web-based/virtual classes and job-aids
Classes may consist of standard or customized course content, and may use a train-the-trainer or end user approach
Conducts traditional classroom or web-based training sessions using effective presentation skills, verbal communication skills and classroom management skills at FIS facilities or client locations
Assesses training outcomes by soliciting and reviewing feedback and evaluation of classes taught
For systems/products trained, reviews system/software documentation from product development teams, such as release notes, system requirements, system design specifications, technical and functional system design, configuration control requirements, etc. to understand and stay current on system changes – enhances system knowledge through hands-on practice using test banks
Develops and manages content and parameters of training banks including account and scenario setup, product definition across multiple applications and security
Manages and completes all aspects of training projects including reviewing Statements of Work and other contractual client documents relevant to training services for assigned projects, communicating with clients, working with implementation and client relationship teams to understand client business needs (adapts training context and content accordingly), scheduling and travel planning, status and expense reporting, following-up and issue resolution and resetting parameters of training bank, including student and demonstration accounts and user IDs and passwords
Stays current on relevant trends within the financial services industries, i.e., banking, wealth management, insurance, regulatory as pertains to FIS products and services and specific assignments
Up to 50% travel required
Thorough, detailed knowledge of FIS systems and products trained as well as FIS procedures
Effective presentation and interpersonal skills
Understanding of and ability to demonstrate adult education principles and techniques
Classroom management skills
Understanding of banking and financial services industries and products including commercial and consumer banking, lending, insurance, wealth management, online banking, card services and bill payment services
Strong verbal and written communication skills; clear, tactful and constructive
Proficient with technology and office automation tools and applications
Customer service skills, understanding and focusing on client needs, establishing credibility and building positive, professional, relationships with clients
Team skills including ability to establish and maintain effective working relationships with all levels within organization, internally and externally
Strong time management, problem solving, project management, leadership and negotiation skills
Resourcefulness, flexibility, versatility, dependability

Process Trainer Resume Examples & Samples

Must be at least 24 months in tenure and in current role
Must have at least 3.0 rating in the last APR and at least 2 rating in the last PBC cycle
Must not have an active performance improvement plan or incident report in the last 6 months
Must not have an active NDA (notice of disciplinary action) or remedial action plan in the last 6 months

Product Process Trainer Resume Examples & Samples

Conducts training needs assessments to understand characteristics and skill levels of learners, the job setting, and to identify the processes and tasks performed by system users
Designs, modifies, or develops instructional materials for multiple training modalities including traditional instructor-led classes, web-based/virtual classes, and job-aids
Conducts traditional classroom or web-based training sessions, using effective presentation skills, verbal communication skills, and classroom management skills at FIS facilities or client locations (up to 50% travel)
Stays current on relevant trends within the financial services industries (i.e. banking, wealth management, insurance, regulatory) as they pertain to FIS products and services and specific assignments
Manages and completes all aspects of training projects including
Understanding of banking and financial services industries and products, including but not limited to commercial and consumer lending, mortgage lending, loan operations and general banking principles
Knowledge of FIS systems and products trained as well as FIS procedures
Effective presentation and classroom management skills
Understanding of adult education principles and techniques
Strong verbal and written communication skills; clear, tactful, and constructive
Customer service skills, understanding and focusing on clients' needs, establishing credibility and building positive, professional, relationships with clients
Team skills, including ability to establish and maintain effective working relationships with all levels within organization, internally and externally

Regional Process Trainer Resume Examples & Samples

Conduct training through a combination of methods, including; classroom facilitation, webinar, video and e-learning programs blended with classroom experiences
Assist in the development of technology supported training that expands training delivery options
Utilize Share Point as a primary instructor learning materials resource delivery center
Assist in the design of training classes and development of program outlines, instructional handouts, and learning exercises
Apply computer software and hardware knowledge that facilitates effective learning
Report on the frequency, attendance, and effectiveness of training programs and other learning activities
Responsible for ordering and maintaining training center equipment, consumables and classroom appearance
Communicate with regional managers, district managers, and distributors regarding class enrollments and progress in employee development
Travel to regional training facilities to deliver classroom training, 75% estimated travel
Minimum of 3 years of relevant training/education experience or 3 experience in working with welding distributors
Recommended Bachelors degree in Weld Engineering or equivalent experience
Requires excellent verbal/written and platform skills
Working knowledge of instructional design
Experience with training needs analysis
Experience in managing multiple projects in a fast paced environment
Demonstrated ability to design effective sales training programs, and communication skills programs

Product Process Trainer Resume Examples & Samples

Develops and maintains training plans for converting banks and acts as main point of contact for all training activity during assigned projects
Understanding of banking and financial services industries and products
Able to manage projects using advanced organizational skills

Chlorine Process Trainer Resume Examples & Samples

As the Lead Plant Process Trainer, this role focuses on the hands-on aspects of training in the department. This role will be very visible and task-oriented, focusing on the actual training of Operations personnel and the improvement in the safety behavior of all personnel working in the plants through training and coaching. This is done by setting up meetings with Operations personnel, facilitating discussions with other subject matter experts, leading the development and execution of plant specific table top drill scenarios
Develops, owns and drives to completion the vision of the ideal training program
Provides training and technical coaching support for Operations personnel to develop advanced trouble shooting skills to resolve process related deviations and problems including performing process equipment troubleshooting, minor repairs, improvements and preventative maintenance while utilizing appropriate processes and disciplines
Coaches plant personnel in resolving technical process issues by assessing the nature of the issue and working through it in a way that allows plant personnel to learn how to solve the problem for themselves in the future
Develop training goals for Chlorine 5 that encompass individual goals as well goals for the program itself
Ensures plant training goals are effective and aligned with plant, site, and business goals
Works with employees to develop and maintain employee specific process training schedules/plans
Update the Chlorine 5 Operations Team and the Chlorine 5 Production leader and the Chlorine 5 Operations Leader on the status of individual's progress during training
Interacts with outside plant training contacts and functions
Train new Chlorine 5 employees on the fundamentals of the processes and plant operations and enhanced training /retraining for existing Chlorine 5 employees
Ensure appropriate subject matter experts review and approve plant -specific training/learning resources and ensure that all learning resources are up-to-date and available
Ensures Chlorine 5's training documentation is updated when process changes are made during capital or expense projects
Works with MOC owners to ensure that training requirements for individual MOC’s are achieved
Will be the subject matter resource for training systems and coach employees on how to access learning resources
Work with the Training Coordinator role to ensure all required employee training records are up-to-date and maintained
Technical / process subject matter resource in the assigned process areas
Performs or assist in process related Root Cause or failure analysis
Identifies areas for improvement and network with technical resources to identify and implement Most Effective Technology
Coach operators to ensure procedures are used and the Procedure Use Policy is followed
Develop procedures as needed so that all tasks or work assignments are covered by procedure
Assist in the identification, scope development and execution of small maintenance and capital projects
Assist in the planning for and executing facility turnarounds. Develop, implement, coordinate, and maintain the plant training program to ensure compliance is achieved for all training policies and requirements
Provide on-call plant support requiring the individual to respond to the plant within one hour and be able to independently make decisions and exercise authority of the role to coordinate resources to mitigate an emergency event

Process Trainer Resume Examples & Samples

Identify learning opportunities and develop ‘Learning Plans’ and materials to fill these gaps
Establish relationships with External and Internal clients and identify and update top incidents, frequent questions and build the knowledge through external contacts e.g. conference calls and field visits
Provide Floor support to employees via phone extension, face to face contact and one to one coaching if applicable
Learning and Development of new employees’ materials (New Products roll out, Refresher, Technical workshops, soft-skill courses)
Participating in projects to boost department's efficiency and improving customer satisfaction
Achieve the role specific KPIs /Key Performance Indicators/ additionally given by the Training Manager
Take personal responsibility to understand and comply with all company and client business controls requirements and policies
Adheres to all Health and Safety regulations, internal, IT and local policies and procedures
Understands and apply Business Controls, data privacy and security guidelines/regulations. Maintain Workstation Security at any time
Performs additional tasks according to business needs

Process Trainer Resume Examples & Samples

80% of this role is training delivery
20% of this role comprises content creation – blended and pure play e-learning
Responsible for Functional Training across Commercial Sales in the GSC
Ensure that the relevant training materials are always kept updated
Facilitate functional T&D led process improvement projects, workshops and seminars as required - liaise and coordinate closely with a relevant business manager on project completion, results and

Business Process Trainer Manager Resume Examples & Samples

Direct, plan and control all activities and staff to optimize talent of an operations knowledge team and has full management responsibility for performance and development of subordinate staff in accordance with corporate strategic directions
Lead cross-functional collaboration efforts in order to ensure content and training programs reflect the needs of the consumers and are accurate and consumer-friendly
Perform emerging trend analysis and critical research regarding content and training programs to determine required updates for the team to address, partnering with Process Owners, Business Process Trainers, WWO Quality team and Learning & Development as needed
Interact regularly with internal stakeholders such as Process Owners, WWO Leaders, Learning & Development, HR and other functional areas to ensure operational activities are meeting overall business expectations
Determine and develop departmental strategies to maximize performance and drive superior results
Provide ongoing advice and coaching to the associates responsible for supporting the content and training needs of WWO
Stay current on insurance business trends and developments within functional area of expertise
In-depth knowledge of the insurance industry, products, practices and operations
In-depth knowledge of adult learning concepts, instructional design, curriculum development, content management and training delivery products, practices and operations
Uses metrics and information analysis to drive the improvement of operational processes, accessing technology resources as needed
Ability to exercise professional judgment and assume responsibility for decisions which have an impact on business goals
Excellent communication, negotiation and presentation skills. Ability to effectively interact with all levels of CNA?s internal and external business partners and adapt communication styles and techniques accordingly
Excellent analytical and problem solving skills, with the ability to manage multiple projects
Creativity in resolving unique and challenging business problems
Ability to achieve results by taking a proactive long-term view of business goals and objectives
Builds a competitive organization by attracting, managing, developing and retaining the talent needed to win
Value driven to provide superior solutions to internal and/or external customers
Acts with a sense of urgency to advance priorities of the organization
Helps others to excel through collaboration and building strong relationships
Raises expectations of self and others by continuously learning and broadening industry and technical skills
Bachelor's degree in related field or equivalent
Typically a minimum
7 years in a specific function or field of expertise along with supervisory experience