Call Center Trainer Resume Samples

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Guide the recruiter to the conclusion that you are the best candidate for the call center trainer job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

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S Blanda

Sabrina

Blanda

4931 Smith Valley

New York

+1 (555) 476 3301

4931 Smith Valley

New York

Phone

p +1 (555) 476 3301

Experience Experience

Philadelphia, PA

Call Center Trainer

Philadelphia, PA

Dach Group

Philadelphia, PA

Call Center Trainer

May work with vendors to bring in external training courses
Define gaps or process breaks and implement improvement through on-going maintenance of our training curriculum
Work closely with the Training and Policy Team to assure training content is updated and aligned with Abuse Standards/Terms of Service
Good knowledge of Quality/Process Improvement techniques
Create and update training content and reference materials with an emphasis on e-learning and virtual classrooms
Ensures class objectives and learning curve performance metrics are achieved according to pre-defined plan
Ensures all class objectives are achieved and learning curve performance metrics are achieved according to pre-defined plan

Boston, MA

Healthcare Call Center Trainer

Boston, MA

Feil LLC

Boston, MA

Healthcare Call Center Trainer

Teach classes or assist other Patient Care Liaisons in a classroom and work setting
Provide training assessments to NCCM managers and directors
Delivers training with tact and diplomacy to new and existing employees across the enterprise
Train consistently on new processes in any center
Convey timely performance information to the Trainer and Training Manager throughout the training process/cycle
Effectively and consistently utilize provided training materials (i.e. facilitation guide, established learning activities, assessment tools)
Supervise a team of new hires during multi-week training events and provide direct feedback on performance and behaviors

present

Chicago, IL

Call Center Trainer / Team Lead, Seasonal

Chicago, IL

Smith, Ritchie and Volkman

present

Chicago, IL

Call Center Trainer / Team Lead, Seasonal

present

Develop, coach, support, and evaluate associates on the team
Works closely with the Quality Assurance role and management team to trend training/performance gaps and develop methods to close those gaps
Coordinates all assigned projects, ensures projects are completed by target deadlines and provides project status updates to management
Coordinates all assigned projects, ensures projects are completed by target deadlines, and provides project status updates to management
Determines instructional methods, such as individual training, group training, lectures, demonstrations, developing e-learning modules, meetings and workshops
Provide written feedback to reps and supply managers/supervisors on areas of focus with reps on the team(s)
Development and continual improvement of the IB Call Center CSR training processes

Education Education

Bachelor’s Degree in Education

The University of Alabama

Bachelor’s Degree in Education

Skills Skills

Capable of multi-tasking, highly organized, with excellent time management skills
Good working knowledge of productivity tools such as MS Office Applications
Highly organized and detail-oriented
Excellent knowledge of Microsoft Office Products
Ability to generate rapport with a wide audience of people and cultures
Good listening and consultative skills
Knowledge of the company's products, services and business operations
Strong facilitation skills
Strong training program design experience
Excellent verbal and written communication skills

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7 Call Center Trainer resume templates

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Call Center Trainer Resume Examples & Samples

Conducts the full scope of activities required to deliver new employee orientation and on-going training for call center personnel. On-going training classes include soft skills training (leadership, communication, stress management, etc.), supervisor training, process training, and product training. Audience is comprised of employees and supervisors
Ensures all class objectives are achieved and learning curve performance metrics are achieved according to pre-defined plan
May design and develop training materials and curriculum. Recommends additional learning materials as appropriate
Conducts evaluations and develops new programs to address individual, departmental, or company needs. Researches and develops program content to achieve specific objectives for each program. Coordinates with quality assurance and other internal departments to identify new training needs and/or changes to existing training curriculum
Adapts existing programs to suit various audiences
Reviews and updates policy and procedure manuals
Assesses employee training needs and provides feedback to management
May work with vendors to bring in external training courses
Coordinates all assigned projects, ensures projects are completed by target deadlines, and provides project status updates to management
Knowledge of the company's products, services and business operations
Project coordination experience preferred
Strong training program design experience
Proficiency in MS Office applications (e.g., Word, Excel, and PowerPoint)

Healthcare Call Center Trainer Resume Examples & Samples

HS diploma/ GED, AA preferred
1+ years general training experience required, 3+ years preferred
Experience translating technical data into user friendly documentation

Call Center Trainer Resume Examples & Samples

Ensure Customer Care Center training requirements are achieved
Attend and participate in section meetings to gain perspective of Customer Care Center associate knowledge
Participate and provide mentoring to associates in Customer Care Center programs (e.g., CEP, PAL, etc.). Conduct post training focus groups with associates to implement feedback to improve the training experience
1-2 years of the following
Administering corrective actions in performance and behaviors
Lead and motivate individuals in a group setting
Represent the training department at meeting and other functions inside and outside of the training class
High Customer Centric mentality
Collaboration skills
Flexible, adaptable and embraces change
Available to travel to other locations when necessary

Call Center Trainer / Team Lead, Seasonal Resume Examples & Samples

Previous coaching experience is an asset
Working knowledge of computer applications such as MS Office (Excel, Outlook, PowerPoint), Oracle, Kronos, or ability to learn technology quickly
Able to problem solve and system troubleshoot
Proficient English, both written and verbal skills
Ability to work flexible shifts
Income Tax pre-paring experience a plus
Knowledge/Experience of Tax prep software preferred

Call Center Trainer Resume Examples & Samples

Training Needs Analysis
Minimum 2 years’ experience as a trainer in a customer service contact center environment
Above Average Presentation and Facilitation Skills
Intermediate Training Content Development skills
Advanced knowledge of BPO Operations
Good working knowledge of productivity tools such as MS Office Applications
Good leadership and motivational skills
Highly organized and detail-oriented
Highly analytical skills
Strong Problem-Solving and Decision-Making Skills
Strong listening skills, patient, & results-oriented
Ability to work under pressure ensuring that timelines are achieved

Call Center Trainer Resume Examples & Samples

Bachelor's degree and 5 years related experience
Licensed in Health and Life Insurance
Technical understanding of employee benefits insurance products and concepts
Strong communication skills, especially verbally and over the phone-clarity and accuracy are key
Strong computer skills-mastering extensive training tools in different forums
Excellent customer service skills; being responsive, empathetic and work hard on another person's behalf
Ability to easy establish rapport and relations with clients and carriers
Learning; participates in continued learning and training for the industry and position
Inspires and motives others to perform well
Systematic in analyzing department needs and developments

Call Center Trainer Resume Examples & Samples

Conducts full scope of activities required to deliver new employee orientation and on-going training for call center personnel. On-going training classes include soft skills training (leadership, communication, stress management, etc.), supervisor training, process training and product training. Audience is comprised of employees and supervisors
Ensures class objectives and learning curve performance metrics are achieved according to pre-defined plan
May design and develop training materials and curriculum
Recommends additional learning materials as appropriate
Conducts evaluations and develops new programs to address individual, departmental or company needs. Researches and develops program content to achieve specific objectives for each program
Coordinates with quality assurance and other internal departments to identify new training needs and/or changes to existing training curriculum
Coordinates all assigned projects, ensures projects are completed by target deadlines and provides project status updates to management
Knowledge of the company’s products, services and business operations
Proficiency in MS Office applications, e.g., Word, Excel and PowerPoint

Call Center Trainer Resume Examples & Samples

Facilitates training and development for existing and new coworkers in the Solution Center, which includes training on phone / email / chat interactions and all associated software and systems used to deliver the best customer service experience for both our Consultants and customers
Creates, maintains, and updates course material, guides, pre & post questionnaires, class evaluation forms, pre-work assignment, exercises/activities, presentation (including PowerPoint presentations and other job aids)
Monitors the effectiveness of the training programs and identifies areas for improvement. Researches new training techniques and recommends enhancements to existing training programs and tools, via benchmarking and best practice comparisons
Determines instructional methods, such as individual training, group training, lectures, demonstrations, developing e-learning modules, meetings and workshops
Works closely with the Quality Assurance role and management team to trend training/performance gaps and develop methods to close those gaps
Coordination of all training for Solution Center to include tracking, follow-up, and reporting; maintaining accurate and current training records
Each and every coworker makes a difference every day by asking tough questions, finding the answers, and then making it happen—our entrepreneurial employees are the key to our success! Pampered Chef is big enough to implement cutting-edge technology, and small enough for all ideas to be heard and challenged
We are a learning-focused environment—we want you to learn from us and we expect to learn from you and what you are passionate about! We even provide training and development for added brain power
We collaborate every day in a high-tech space with writable walls, open collaboration zones, quiet “I need to contemplate” zones, and fun zones with ping pong, basketball and bags, of course. No boring cubicle farms here!
We are concerned about your physical and financial well-being and offer BC/BS PPO or HMO health plans, dental, disability, matched 401K, life insurance, an on-site fitness center, comfy chairs, on-site cafeteria, and dry cleaning valet service
Most importantly, Pampered Chef has a strong, proven history of bringing fun to cooking, creativity to recipes, and sharing to family and friends around their table

Call Center Trainer Resume Examples & Samples

Responsible for new hire and current employee continued training for Customer Service positions
Minimize turnover accomplished through initial and ongoing training aimed at improving skill level thus ensuring that all staff member are fully trained prior to being released onto the floor
Conduct evaluations of classroom and floor performance of all students and provide feedback to students with the goal to improve performance and meet metric and process requirements
Provide feedback to call center management team and other appropriate staff regarding training needs and overall class performance and expected attrition rate of class. Review attrition rate and determine how to improve training material to improve completion statistics
Provide monthly or annual ongoing/refresher training in topics relevant to the service and operational needs in a timely manner based on current trends within the employee base
Document all training activities and ensure accurate completion of all training related employee records

Call Center Trainer Resume Examples & Samples

Development and continual improvement of the IB Call Center CSR training processes
Define gaps or process breaks and implement improvement through on-going maintenance of our training curriculum
Create and update training content and reference materials with an emphasis on e-learning and virtual classrooms
Assess staff training needs in a variety of subjects including: products, markets, procedures, regulations, software operation and effective client interactions
Develop testing and certification programs to evaluate comprehension and manage skills-based routing logic of client inquiries
Track company initiatives, development efforts and policy changes to ensure that staff is informed and trained in advance
Report plans and progress to management and coordinate activities with Quality Assurance Group
5+ years of relevant training experience
Bachelor’s or advanced degree
Learning Management Systems (LMS) experience preferred
Industry recognized professional certification preferred
Proficient in MS Office: Word, Excel, PowerPoint
Must have excellent verbal and formal communication skills
Knowledge of financial markets and terminology a plus

Call Center Trainer Resume Examples & Samples

Plan, conduct, and implement a comprehensive training program for MMC staff; training components will be geared toward new hires, existing staff and agents who need one-on-one assistance
Prepare new representatives by conducting orientation, new hire training and ongoing skills training
Determine training needs by listening to live and recorded calls, reviewing cases and conferring with the MMC leadership team
Deliver individual results by maintaining policy and procedure resources, providing coaching, conducting training sessions, identifying process improvement opportunities, and developing the resources to facilitate those opportunities
Improve training effectiveness by developing new approaches and techniques, and making support readily available
Engage in MMC service-related tasks, including but not limited to process improvement, group and individual call observation, quality calibration and mentoring activities
Develop and maintain all training materials and keep both the training manual and the MMC CQR online database updated
Coordinate and conduct all MMC training classes, develop and modify training curriculum, and schedule instructors for each module and ensure training is being internalized by students
Teach and train new hires as well as train team on any product or call center related activities and/or processes/procedures
Monitor calls and coach MMC agents
Provide written feedback to reps and supply managers/supervisors on areas of focus with reps on the team(s)

Call Center Trainer Resume Examples & Samples

Collaborate with Contact/Call Center leadership team to identify training needs, quality concerns and any other development opportunities
Create content for new trainings as needed to support new processes and new test/product launches, initiatives etc
Maintain all Contact Center training routinely
Deliver training content in person, remotely and infrequently traveling to support training initiatives
Curate existing Contact Center Knowledge Management Systems
Create and update all training and quality assurance materials and programs, as needed
Support documenting and updating Standard Operating Procedures for contact center teams
Complete call audits and provide feedback to individuals monitored
Maintain database for call quality statistics, analyzing call data, reporting trends and recommending actions based on analysis
Evaluate, optimize and improve contact center new hire training as needed