Operations Trainer Resume Samples
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Operations Trainer Resume Samples
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GO
G O'Hara
Greta
O'Hara
2156 Beer Streets
Philadelphia
PA
+1 (555) 869 0397
2156 Beer Streets
Philadelphia
PA
Phone
p
+1 (555) 869 0397
Experience
Experience
Philadelphia, PA
Operations Trainer
Philadelphia, PA
Watsica and Sons
Philadelphia, PA
Operations Trainer
- Work with management team to develop a staff incentive schemes to increase individual motivation and promote teamwork
- Monitor performance in achieving Key Performance Indicators (KPI) and Mystery Visit targets
- Evaluates individual team member performance on a continual basis and provides timely feedback
- Monitor performance in achieving Key Performance Indicators (KPI’s) and Mystery Visit targets
- Assist with the hiring, training, scheduling, and supervising of team members. Ensuring all team members are trained in resolving guest concerns, upselling, and providing accurate attraction information
- Ensure all public areas have well stocked displays and point of sale, ready for the attraction opening and that the areas are maintained and kept in a clean and tidy manner throughout the day
- Hiring, training, scheduling, and supervising of admission team. Making sure that all team members are trained in resolving guest concerns, upselling, and explaining policy regarding ticket prices, discounts, and promotions
Dallas, TX
Operations Trainer Spokane HoM
Dallas, TX
Okuneva Inc
Dallas, TX
Operations Trainer Spokane HoM
- Participate in delivering training reinforcement efforts with operations as directed by the Training Manager and/or Training Director
- Coordinates the tracking of training data as specified by the Field Training Operations team
- Adheres to the North America Onboarding, New Hire Training, and A-Bay Playbook standards. E.g. Comm Log Entries, instructing class to complete the Motivator and Learner assessment, completing the company Employee Handbook certification, etc
- Supervises new hire agents through training classes and A-Bay and ensures successful integration of agents into operations. Manages policy and procedure concerns through administration of corrective action up to and including termination
- Prepares for each training class by ensuring classroom is set up properly and all training materials, equipment, supplies, systems IDs, etc. are obtained
- Responsible for administering training surveys at the end of New Hire Training and A-Bay to measure and report on effectiveness of training and agent preparedness; receives feedback and continuously improves upon training delivery
- Responsible for delivery of consistent high quality client program training through embracing the Company’s training methodology (i.e., TIPS – Teach, Illustrate, Practice, and Simulate)
present
Dallas, TX
Practice Operations Trainer Analyst
Dallas, TX
Gislason Inc
present
Dallas, TX
Practice Operations Trainer Analyst
present
- Plans, implements and evaluates Epic ambulatory EMR and professional revenue cycle training
- Maintain a central database on practice management applications by practice: users, locations, use of scheduling system, automated encounter form, etc
- Assists in developing quality metrics to measure/assess key revenue cycle functions
- Assists in the development and maintenance of the policy and procedure and training manuals
- Set training schedules and review expectations with Hackensack University Medical Group physician practice staff and leadership
- Assist with quality control review of processes and daily monitoring of status of backlogs
- Develop agenda and facilitate Front End Users meetings to disseminate information on revenue cycle operations to designated physician practice staff
Education
Education
Bachelor’s Degree in Educational Related Field Preferred
Bachelor’s Degree in Educational Related Field Preferred
Kennesaw State University
Bachelor’s Degree in Educational Related Field Preferred
Skills
Skills
- Ability to be professional, thorough and organized; able to follow standard operating policies and procedures
- Ability to maintain reasonably reliable attendance
- Exceptional communications skills with the ability to transfer knowledge and optimise learning
- Ability to meet and maintain production and quality standards
- Ability to work independently or collaborate in a group environment
- Ability to motivate and coach others
- Ability to provide specific instruction in order to achieve results
- Ability to take initiative to assist and support associates in order to meet department goals
- Ability to identify, gather necessary information, and resolve problems in a timely manner
- Ability to work safely and adhere to safety guidelines in a warehouse environment
15 Operations Trainer resume templates
Read our complete resume writing guides
1
Operations Trainer Secure Works Resume Examples & Samples
- Design, develop, and deliver training modules and other associated materials that facilitate effective
- Develop and implement metrics, standards, processes and systems in order to easily evaluate and
- Solid understanding of security principals
- Ability to create and sustain momentum and foster organizational change
- Self-starter who can lead an effort with high level objectives defined
2
Operations Trainer Resume Examples & Samples
- Review, develop and implement a New Hire Training Plan and Programme for all Personnel through collaboration with the designated functional Subject Matter Experts (SMEs) across Operations, Automation, H&S, Quality & Hygiene, Mechanical & Engineering and HR
- Conduct Training Needs Analysis and work with SMEs to develop and implement training solutions
- Co-ordinate all training activity throughout classroom, third party and "on the job training" (OJT) including the training timetable and schedule, Trainers, Trainees, evaluation, materials, venues etc
- Deliver training, as appropriate, and/or support and coach the SMEs in training delivery to maximise effectiveness in the learning experience
- Record and administer all training courses and trainee records and measure and report on training participation, standards and success
- Manage all records to an auditable standard for internal and external audit purposes
- Utilise external and internal resources and training networks to develop and run training interventions which best meet KPI requirements including financial KPIs
- Collaborate with SOP (Standard Operating Procedures) owners on meeting requirements of SOP training regulations, trainer qualification, retraining/refresher requirements, record management, and training effectiveness measurements
- Establish and maintain Key Performance Indicators (KPIs) for all core training initiatives and delivery systems and ensure that capability and performance is achievable and is sustainable
- Working within the production environment, drive a culture of quality across all training interventions ensuring learning outcomes are of the highest standard through assessment of performance and gathering insights directly from Trainees and Line Managers
- Support Line Management in the development and implementation of training solutions for addressing under performance
- A third level qualification in a science, engineering and/or training discipline
- Minimum of 3 years' experience in a training role
- Exceptional communications skills with the ability to transfer knowledge and optimise learning
- Ability to adapt interpersonal style to cater for the needs of their audience
- Results driven with ability to multi-task in a fast paced challenging business environment
3
Securities Processing Supervisor Ips Pre Prod Operations Trainer Resume Examples & Samples
- Understand training requirements of various processes such as transaction processing, transaction control, reconciliation, portfolio accounting, pricing etc
- Develop active content so that explanation is easy for the new hires, as well as cross functional trainers
- Manage new hires operational/functional training
- Manage cross-functional training
- Provide inputs about the people who are undergoing training regarding their abilities to understand specific processes based on initial interactions
- Interact with internal departments
- Also attend client managed trainings and onshore trainings and pass it on to the operations team
- Higher or equivalent in relevant subject (e.g. Finance, Investment Banking)
- 3 to 5 years of experience working with back office process
- Should have worked in at least one of the process such as reconciliation, portfolio accounting, cash management, etc
- Energetic, flexible, collaborative, and proactive; a team member who can positively and productively impact both strategic and tactical training and cross functional training initiatives
- Experience in delivering training/lectures on finance or back office processes
- Self-reliant, good problem solver and results oriented
- Valuing diversity - demonstrates an appreciation of a diverse workforce; appreciates differences in style or perspective and uses differences to add value to decisions or actions and organizational success
4
Lift Operations Trainer Resume Examples & Samples
- Must have three or more years Lift Operations experience - required
- Must be profficient in Microsoft word, excel, and PowerPoint -required
- Able to communicate well in English - required
- Able to lift up to 40 lbs - required
- Able to stand for long periods of time - required
- Able to come in for an in-person interview - required
- Flexible schedule and the ability to work weekends and holidays - required
- Able to multi-task and exercise professional telephone etiquette - required
- Good communication skills and enjoy working with the public - required
- Previous hospitality and customer service/serving experience - preferred
5
MBD Digital Consumer Lending Operations Trainer VP Salt Lake City Resume Examples & Samples
- Provide new hire preparation, role-based compliance training, advanced skills/follow-on training and soft skills customer experience training
- Lead certification program for levels of lending expertise
- Measure training effectiveness through quantitative metrics and benchmarks
- Continuously improve training with an evidence-based methodology
- Eight plus years working in curriculum design and delivery for customer facing functions
- Excellent collaboration and communication skills
- Experience in program management for training standards
- Two plus years managing other individual contributors in training
- Experience managing training for both deposits and lending
6
MBD Digital Consumer Lending Operations Trainer Analyst Salt Lake City Resume Examples & Samples
- Design classroom and digital training to prepare new hires for Sales, Fraud Prevention, Credit Operations, Service, and Collections
- Certification associates for levels of lending expertise
- Three plus years working in curriculum design and delivery for customer facing functions
- Financial services experience
- Experience providing training for both deposits and lending
7
Call Center Mortgage Operations Trainer Resume Examples & Samples
- Minimum 2- 5 years of professional training and classroom facilitation
- Understand adult learning principles and other learning theories and practices
- Strong interpersonal skills and ability to establish rapport
8
Operations Trainer Resume Examples & Samples
- Participate in variety of special projects and perform administrative duties as assigned
- Supporting Operations in any duties necessary
- Supporting the call center agents working on the floor when needed
- Creating an environment to support employee retention
9
GS Bank Digital Consumer Lending Operations Trainer Analyst Salt Lake City Resume Examples & Samples
- Develop and deliver training for high volume consumer lending operations
- Deliver classroom/podium training
- Continuously improve modules based on metrics and experience
- Results and delivery orientation, as indicated by progressively larger training responsibilities
- Experience using Adobe Creative suite and Adobe Captivate
10
Data Operations Trainer Resume Examples & Samples
- Design and deliver new hiring and recurrent training for all of Data Operations (Updates, Sales Fulfillment, Quality Control, Restaurant Operations, and Creative Operations)
- Mentor new hires for all of Data Operations
- Design training for all new initiatives and rollouts in Data Operations
- Chief editor of Data Operations wiki
- Curator for Weekly Schmear department newsletter
- Deliver monthly extracurricular job and development training, Brain Food
- Provide targeted coaching/development for all of Data Operations
- Identify and Curate Learning Management System
- Collaborate with Quality to ensure training is effective and consistent
- Experience creating and executing training curriculum, particularly within in a fast-paced and agile environment. Must be dogged in their approach as our staff is always growing and the training never stops
- Bachelor’s degree in a field related to adult education preferred, or equivalent work experience in adult education
- Master’s degree or equivalent work experience in adult education a plus
- 3-5 years in a training role required
- Excellent one-on-one and group presentation skills
- Proficient in Microsoft Office and Google Drive
- Experience working with Learning Management Systems
- Ability to make complex ideas easily understandable. You can reduce Einstein’s relativity to an easily understandable lecture
- Ability to travel on occasion (10%)
- High level of creativity - it’s fun to work at Grubhub, and training should be no different
11
Corporate Operations Trainer Resume Examples & Samples
- Conduct new hire orientation and product training for employees (client services, customer success, product, marketing & sales)
- Deliver prepared lesson plans by following prescribed methods, media, and documentation to be presented
- Manage metrics and reporting for new hire cohort progress
- Become a subject-matter expert in product offerings, training processes, and other support materials to be a resource for new hires
- Stay current on training processes and resources to reinforce learning and support career development
- Travel (International & Domestic) 10%
- 2 years successful track record training/ coaching/ evaluation
- Strong communication, instruction, presentation, and coaching skills
- Deliver training utilizing web technology
- Call center or technical support experience (preferred)
- Teacher of technology (preferred)
12
Operations Trainer Resume Examples & Samples
- Oversees the daily training operations supporting trainers and trainees
- Ensures systems are functional and updated correctly
- Completes required documentation appropriately
- Facilitates department courses as outlined in training guides including; Department Orientations and evacuation trainings
- Provides feedback to both trainers and trainees
- Conducts observations and sign offs
- Other duties as assigned by the Training & Development Coordinator, Training & Development Supervisor, and Training & Development Manager
13
Operations Trainer Resume Examples & Samples
- Ensures the safety of all team members, guests, and animals
- Promotes team member development through effective training, coaching, and leadership
- Monitors the education materials and content
- Support the education team and operations team to create and implement opportunities to increase KPI experience targets for the education department
- Liaises with operations team to ensure that all education hosts are delivering the best education program to our guests and follow up if necessary
- Support the education specialist to create and or implement new programs
- Actively encourages and supports new and innovative ideas from all Team Members on how to improve the business mostly the education part of the attraction
- Responsible for monitoring an assigned area of focus and providing the Duty Manager with suggestions to improve the operations of education area
- Serves as a liaison between guests, education hosts, and the Duty Manager
- Responsible for communicating any procedural changes, new products, and “need-to-know” information to hosts on a daily basis
- Demonstrates good judgment when responding to team member and guest needs
- Determines a satisfactory resolution to complex situations that may arise, seeking assistance from a Duty Manager when necessary
- Assisting in the maintenance of host files, such as training records, contact sheets, and risk assessments
- Evaluates individual team member performance on a continual basis and provides timely feedback
- Ensures that all H&S protection measures are being followed
14
Operations Trainer Resume Examples & Samples
- Monitors the frontline team to maintain compliance with all cash handling guidelines, operating procedures and guest service standards
- Liaises with finance to perform Till Crashes and assist in analysing cash, credit, and voucher discrepancies
- Responsible for monitoring an assigned area of focus and providing the Duty Manager with suggestions to improve the operation of the Admissions areas
- Responsible for communicating any procedural changes, new products, promotions, and “need-to-know” information to hosts on a daily basis
- Monitoring inventory of Admissions related supplies such as Guidebooks, BOCA tickets, and Annual Passes
- Ensures that all profit-protection measures are being followed
15
PH Operations Trainer Resume Examples & Samples
- Around 3-5 years of training and quality experience preferably from BPO industry
- Excellent organizational and analytical ability for process mapping and thinking out-of-the-box for new and better ways of doing business
- Knowledgeable with project management methodologies
- Demonstrate pro-active and “can do” solution driven approach
- Display initiative and ownership
- Capable of making sound judgments
- Rigorous, well organized, and self-motivated
16
Payroll Operations Trainer Resume Examples & Samples
- Bachelor’s degree from four-year college or university and one to five years of related experience and/or training; or equivalent combination of education and experience
- Possesses and applies a broad knowledge of training and development techniques, tools, processes
- Skilled in presenting/facilitating a wide variety of training to diverse audiences
- Able to motivate, communicate, and instruct/train others, using both technical and non-technical language to explain complex subjects and processes
- Ability to exercise sound judgment and initiative within established guidelines. Familiarity with and active use of Microsoft Office software programs
- Solid relationship building skills with all levels of an organization
17
Fund Services Operations Trainer Resume Examples & Samples
- 1) Design, develop, and facilitate training courses (online, classroom ,OTJ, and virtual)- Supporting numerous locations
- 2) Create SOPs, FAQs, and system documents around how the business uses the systems
- 3) Initiate and chair a training needs committee to determine and prioritize the training needs including development of new courses to support all new business
- 4) Create customized training plans for all new business hires
- 5) Coordinate all on the job training with SEMs within the business
- 6) Develop conversion training plan
- 2) Able to "think on your feet" and communicate with partners at all levels of the organization
- 5) Ability to rapidly learn new technologies/tools and context of usage
- Minimum 5 years of Training and/or Business Analysis experience
- Experience delivering training to groups of various sizes, from 1:1 to 50 or more
- Familiarity with virtual classroom software (WebEx, Adobe Connect) and eLearning design software (Captivate, Storyline) is preferred
18
Operations Trainer Spokane HoM Resume Examples & Samples
- Responsible for delivery of consistent high quality client program training through embracing the Company’s training methodology (i.e., TIPS – Teach, Illustrate, Practice, and Simulate)
- Supervises new hire agents through training classes and A-Bay and ensures successful integration of agents into operations. Manages policy and procedure concerns through administration of corrective action up to and including termination
- Adheres to the North America Onboarding, New Hire Training, and A-Bay Playbook standards. E.g. Comm Log Entries, instructing class to complete the Motivator and Learner assessment, completing the company Employee Handbook certification, etc
- Participates in the Alorica Trainer Coaching and Development Program and completes action plans created to focus on trainer performance improvement
- Ensures class completes all required company and client certification courses
- Oversee agent performance management by evaluating performance and delivering Coaching for Results (CFR) coaching in New Hire Training and A-Bay. Appropriately documents agent performance through maintenance of communication logs noting progress, assessment scores, etc
- Responsible for administering training surveys at the end of New Hire Training and A-Bay to measure and report on effectiveness of training and agent preparedness; receives feedback and continuously improves upon training delivery
- Assesses training needs and learning styles and customizes training approach to be the most effective based upon the audience and training content. Utilizes and/or designs role play scenarios to drive job simulation practice
- Evaluate and recommend training content improvement to Training Management
- Responsible for obtaining and/or maintaining all relevant certifications to perform job effectively (e.g., Train the Trainer, Client/Product Knowledge, CFR, etc.). Participates in ongoing Trainer skill development by attending training classes and participating in ongoing coaching sessions
- May be expected to adjust schedule and work different shifts as business needs require
- Responsible for understanding and complying with all policies, procedures, and regulations relating to job duties
- Experience with instructional design and development of training programs and/or facilitating to groups of individuals preferred
- Knowledge of adult learning theories a plus
- Strong coaching, mentoring, and motivational skills
- Strong relationship building skills
- Must possess strong problem solving skills
- Ability to analyze training needs and foster a learning environment that promotes continuous improvement
- Ability to translate related experience into day to day lessons and role play scenarios
- Ability to utilize necessary Audio/Visual equipment for presentation delivery
- Ability to prioritize and organize work in a multitasked environment
- Ability to maintain the highest level of confidentiality
19
Process Operations Trainer Resume Examples & Samples
- Identify training needs specifically for Process Operations, and where applicable for other employees at the Long Harbour Processing Plant (LHPP)
- Prepare prior learning assessments and lesson plans for employees
- Contribute to the research and development of training materials and ensure that the content is both relative and supportive of the Course and the Training program
- Schedule and deliver safe and effective training in a timely manner
- Train, mentor, and coach operation employees in the safe, effective, and productive operation of hydrometallurgical refining processes
- Train, mentor, and coach maintenance employees in the safe, effective and productive operation of required support mobile equipment
- Train, mentor, and coach employees in required safety systems and programs required for the respective occupation
- Evaluate employee performance and report findings to the Process Operations Department and the employee
- Provide follow up and refresher training to employees in their area of work/job (safety and job specific)
- Ensure all training is in compliance with legislative requirements, and in conformance with company policies
- Research and develop standard operating procedures and best work practices for the company and for the area of responsibility
- Train, mentor and coach employees in hazard identification, risk assessment and in reducing that risk to "as low as reasonably achievable"
- In conjunction with the front line coach, develop a training plan for each employee and monitor that plan for conformance
- Update employee records (electronic and hard copy)
- Prepare and update "semi-monthly" reports on employee skills to the front line coach and the Process Operations and Reliability and Maintenance Departments
- Participate in various committee and team meetings related to the development and enhancement of employee skills
- Minimum of two year Post-Secondary education; a Process Operations program preferred
- Adult Education training is an asset
- Train the Trainer programs an asset
- 5 - 8 years related experience preferred
- Experience with training in the classroom and/or hands on training is an asset
- Previous experience with Process Operation is preferred
- Comfortable with computers
- Ability to solve problems and think proactively
- Self-motivated and able to work with minimal supervision
- Comfortable working in a multicultural environment
20
Operations Trainer Resume Examples & Samples
- 2+ years of experience working health care industry
- 2+ years of experience delivering training on the job or in the classroom
- Experience using a variety of training techniques including lecture, activity-based learning, and skills practices
- Demonstrated ability to develop training tools such as job aides to meet specific business needs
- Experience using a learning management system to complete and track training
21
LNG Process Operations Trainer Resume Examples & Samples
- Provide Classroom Training on LNG Process Operations in support of commissioning and start-up multiple LNG Liquefaction trains
- Research, develop, assemble and deliver training curriculum and training materials appropriate for LNG Operations
- Develop lesson plans and conduct training courses utilizing all appropriate media
- Assists with training other commissioning specialist by providing instruction on new technologies and/or a specialization
- Maintains and promotes a focus on CB&I’s end product whether engineering, fabrication or construction
- 10 years Petrochemical Experience
- 5 years Petrochemical Process Operations
- Desired/Preferred Qualifications
- Technical Certification or Associates level degree
- Specific training experience including direct classroom and real world training
- Supervisory or Management Experience
- Excellent Communication Skills
- Good Facilitation Skills
- Good Time Management and Organizational Skills
- Standard MS Office software (i.e. MS Word, Excel, Power Point, Visio)
- Excellent leadership and interpersonal skills
- Excellent written and verbal communication skills, ability to lead meetings and presentations
22
Operations Trainer Resume Examples & Samples
- Design, develop and maintain training materials aligned with the organization’s priorities and needs
- Facilitate training for management and employees to teach and demonstrated processes and procedures related to site operations in large or small group settings as required
- Learn operations management and Ops Management software systems in order to teach others and run appropriate reports for performance assessments
- Oversee the set up and maintenance of training programs, manuals, job aids and supporting documents
- Learning Management System administration tasks to assign, distribute and track training activities and to prepare reports
- Administers course assessments to evaluate effectiveness of training to achieve course objectives
- Assist in assessing performance of managers and employees to determine need for additional training
- Consults with Operations Manager on a regular basis to assess effectiveness of current training programs used
- Facilitate “Train-the-Trainer” sessions
- 3 years of experience in executing hands-on training and developing, implementing, monitoring, and evaluating training programs. This position requires excellent training, presentation, writing and communication skills. Incumbent is expected to work independently as well as with a team as necessary. Must be proficient using the Microsoft office suite. Past automotive education, field retail, or sales experience is desired and bilingual in Spanish is a plus
23
Stars Field Operations Trainer Resume Examples & Samples
- Partner with STARS Field Operations leaders to ensure business goals are enabled through the training program
- Design and deliver training modules to support HEDIS proficiency, STARS data and analytics, technology capabilities and data integration and provider / health system engagement strategies
- Identifies performance gaps of field staff and proposes solutions to leadership
- Works with the National Operations Director to monitor Market level trends, risk and opportunities, efficiency of field model and overall effectiveness to improve efficacy of model
- Supports the development and execution of STARS Field Operations strategic and operational business plans
- Leads the development of ongoing training opportunities across the spectrum of skill sets and roles within the STARS Field Operations organization
- Drives the development and implementation of short and long range performance improvement plans related to provider engagement, STARS outcomes and other STARS Field Operations responsibilities
- Continually assess market competitiveness, opportunities and risks as it relates to building a best in class provider engagement team across an evolving market of provider types and relationships
- Recommend, sponsor, lead and participate in Optum enterprise-wide initiatives
- Build and maintain collaborative relationships with Corporate, Business units within UHG and other Medicare Advantage Plans, Provider relations/Network Development, Marketing and Sales, Clinical Operations, Senior Director leadership in each market
- Collaborate with business leaders on design and delivery of training, policies and procedures and overall staff development
- Works with Reporting Director to design reports that provide actionable data to improve efficiency and effectiveness of field model
- Bachelor’s degree (or equivalent education and experience)
- Extensive experience in developing training materials and delivering training modules in multiple formats (classroom, virtual, recordings)
- 5+ years of progressively responsible business management experience in a high impact role
- A broad base of experience across management care operations, extensive knowledge of Medicare programs, STARS, HEDIS and CAHPS
- 5+ years of experience working in provider network development, provider engagement and / or practice management
- Strong strategic thinking capacity, effective communication skills and a proven track record of building and maintaining multiple effective partnerships
- Ability to manage and prioritize multiple tasks, promote teamwork and fact based decision making
- Problem solving skill; ability to systematically analyze problems, draw relevant conclusions and devise appropriate courses of action
- Excellent verbal and written communication skills; ability to speak clearly and concisely conveying complex or technical information in a manner others can understand, as well as ability to understand and interpret complex information from others
- Strong technical skills for Microsoft Word, Excel, PPT, Outlook, Adobe and Access if possible
24
Operations Trainer Events Resume Examples & Samples
- Event Team Leads will oversee the team that handles all private, corporate and consumer events, SEA LIFE Behind the Scenes Tour and Discovery Experience, School Group workshops for all three attractions, birthday parties at SEA LIFE and Magnus the Shark
- To promote and deliver high quality guest experience throughout the attractions, exceeding service standards at all times
- To lead and motivate a team on a daily basis, ensuring strong communication, team work and efficiency against business Key Performance Indicators
- To react and report any incident that occurs and ensure the safety of our guests and team members remains the number one priority
- To maximize revenue opportunities and encourage team members to exceed commercial targets
- To manage frontline teams through sickness and absence, as well as providing rewards and recognition for excellent performance, whilst providing appropriate measures, such as coaching team members
- To coach team members, providing them with opportunity for growth and development and assisting with providing the attractions with a defined succession plan
- This role requires Hosts to frequently stand, walk, handle or lift objects or supplies. They also are required to reach with hands and arms, as well as potentially kneel, crouch, climb or balance
- In order to be successful in the role, candidates should be comfortable presenting to groups large or small, interacting with children of all ages and have excellent communication skills
25
Benefits Operations Trainer Resume Examples & Samples
- Train newly hired Operations department personnel on benefits administration information and processes, legislature processes, and internal procedures as they pertain to client service and system support
- Develop regular ongoing presentations for operations staff training sessions to provide ongoing training to employees
- Deliver staff training sessions on a regular basis
- Perform Benefits industry legislature research and documentation for industry changes
- Work with and provide effective feedback to management on the training needs and development of the operations department staff
- Communicate important benefits administration product and legislature changes to other members of the training team
- Utilize a variety of training techniques to ensure maximum effectiveness of training program
- Comfortable presenting training instruction "live" and via conference call
- Ability to multi task with the ability to rearrange priorities on short notice
- Ability to work within time constraints to learn a topic & deliver presentations quickly
- Ability to work individually and within a team setting to achieve goals within and outside of the direct line of work
- Ability to travel up to 20% of the time
- Bachelor’s degree or appropriate combination of education and minimum of 2 years training experience
- Excellent communication skills, both verbal and written in addition to strong interpersonal skills
- Proficiency in developing PowerPoint presentations
- Strong problem resolution skills
- Strong research and reading comprehension skills
- Shows intiative, self-starter, and needs little direction
- Customer support in benefits administration is a plus
- Experience with Articulate Studio/Storyline and/or Camtastia is a plus
26
Assf Anasoc G Current Operations Trainer Resume Examples & Samples
- Shall have a minimum of one year experience as an Officer or Senior NCO with the U.S. Army or Marine Corps at the Brigade Combat Team-level Operations Section (or equivalent) or Special Operations Battalion-level Operations Section (or equivalent) in a managerial position who was honorably discharged from service
- Combat experience required preferably with one year experience in Afghanistan
- Shall have a minimum one year operational experience in support of the Global War on Terrorism (GWOT) preferably working at a Joint Operations Center, Tactical Operations Center, or equivalent level in a managerial role and working with foreign military and civilian personnel
- Special Operations experience preferred. At least one year of experience in a G3 Operations section at the Brigade-level with Special Operations experience highly desired
27
Operations Trainer nd Shift Resume Examples & Samples
- Coordinates the on-boarding process for new associates
- Trains and orients new employees in safe equipment operation, policies, and procedures
- Assists associates in meeting departmental quality and productivity standards
- Manage frequently asked questions related to departmental processes and tasks based on customer specifications
- Maintain a safe work environment for all associates
- Communicates associate relations issues to leadership
- Reading comprehension skills up to high school level
- Writing skills up to high school level
- Ability to motivate and coach others
- Ability to provide specific instruction in order to achieve results
- Ability to identify, gather necessary information, and resolve problems in a timely manner
- Ability to work safely and adhere to safety guidelines in a warehouse environment
- Ability to work independently or collaborate in a group environment
- Ability to be flexible/multi-task based on workflow demands
- Ability to effectively adapt to change and thrive in a stimulating, fast-pace work environment
- Ability to maintain reasonably reliable attendance
- Ability to read, write, speak, hear, see, think, communicate, concentrate, learn, and work
- H.S. Diploma
- 6 months work experience which included walking, standing, lifting/carrying, pushing/pulling, gripping/grasping, bending, squatting/kneeling, twisting/turning, climbing, crawling, reaching above shoulders, typing/keyboard
- Ability to walk and stand continuously during the assigned shift
- Ability to lift/carry in full range of motion up to 70lbs during the assigned shift – 30lbs or less continuously, 31-50lbs frequently and 51-70lbs occasionally
- Ability to push/pull in a warehouse environment up to 70lbs force to push during the assigned shift – 1-50lbs continuously and 51-70lbs occasionally
- Ability to grip/grasp continuously during the assigned shift
- Ability to bend, squat/kneel, twist/turn, climb, crawl, reach above shoulder, and type/keyboard frequently during the assigned shift
- Ability to work designated shift including overtime as required, which could include time before or after the designated shift and/or weekends
- Exposure to wide range of temperatures
28
Operations Trainer Resume Examples & Samples
- Math skills – basic arithmetic, addition, subtraction
- Ability to take initiative to assist and support associates in order to meet department goals
- Ability to perform repetitive manual tasks
- Ability to be professional, thorough and organized; able to follow standard operating policies and procedures
- Ability to meet and maintain production and quality standards
- 3 months of Ingram experience
29
PH Operations Trainer Resume Examples & Samples
- Training
- Module development
- Class facilitation and presentation
- Mentoring junior staff
- Class supervision
- Training Needs Analysis (TNA) / Root cause analysis
- Coordination with other Ops and Support groups
- Floor support
- Training, facilitation and presentation skills
- GDS knowledge
- Above satisfactory communication skills
- Strong supervision
- Ability to follow through on projects
- Can coordinate well with stakeholders and clients (Ops, fellow support members, clients, management)
- Instructional design
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Operations Trainer Resume Examples & Samples
- Offers students the chance to apply their academic coursework in a real world, business environment
- Involvement in key projects with various departments including (but not limited to)
- Assist in the development and execution of seasonal assortment plans
- Assist in all aspects of day-to-day functions of immediate department
- Coordinate and track the activities to develop different demographics with the consumer market
- Assist in the development and execution of promotional plans to drive profitable sales
- Assist in website merchandising to maximize sales and profitability
- Assist in analyzing current business and apply lessons learned to optimize future business
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Client Care Operations Trainer Resume Examples & Samples
- Ensure Training Quality through Service Level and Training evaluations/assessments
- Communicate with diverse audiences (e.g., employees, management, other sites, etc.) to provide information and clarification regarding training programs, actions, policies, procedures and best practices
- Work closely with the Training and Policy Team to assure training content is updated and aligned with Abuse Standards/Terms of Service
- Conduct ongoing and thorough analysis of organizational, departmental and individual training needs
- Evaluate on a regular basis employee skill and knowledge levels relevant to their assigned responsibilities
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Mortgage Operations Trainer Resume Examples & Samples
- Identify, maintain and coordinate training schedule and development needs within the mortgage line of business through job analysis and regular consultation with business managers and all mortgage departments
- Conduct ongoing training sessions for the enterprise job functions, processes and procedures
- Create, design and expand training and development programs and material based on the needs of the organization
- Develop training strategy to support key initiatives and work with management to determine training needs
- Provide strategic coaching to individuals and groups to assist managers and staff in reaching their goals
- Help department managers and trainers solve specific training problems, either on a one-to-one basis or in groups
- Partner with other departments to complete various projects such as product launches and systems updates and rollouts
- Work as a team to produce programs that are satisfactory to all relevant parties in an organization, such as line managers, production team, operations and senior managers at board level; devising individual learning plans; producing training materials
- Assess training effectiveness. Manage the delivery of training and development for the organization; monitor and review the progress of trainees through questionnaires and discussions with managers; ensure that statutory training requirements are met; evaluate training and development programs
- Responsible for maintaining current material to ensure compliance with Policy and Procedure. Amend and revise training programs as necessary, in order to adapt to changes occurring in the work environment
- Stay current on federal regulations, company policies, and company procedures to incorporate any changes/updates into curriculum on a regular basis
- Research new technologies and methodologies in workplace learning and presenting this research
- Locate, administer and deliver training materials, modules and programs for new and existing. employees to optimize individual and department performance through classroom, virtual classroom, e-Learning, regional meetings, and workshops to enhance knowledge, skills and performance of staff
- Track, measure and evaluate the progress and performance of those involved in the training courses
- Manage the learning environment to create a positive experience for participants
- Monitor participants’ progress during class and provide feedback to management
- Maintain records on all training provided
- Support group by traveling to other locations to train classes when needed
- Requires a high school degree and 4+ years of experience in training methods and practices, writing, communications development or other directly related experience in mortgage originations, ideally as a loan originator, processor or underwriter
- Some college and experience in course development preferred
- Extensive knowledge of training techniques, practices and methodology
- Knowledge of mortgage operations, closing and underwriting process to develop curriculum development, processes and procedures a plus
- Exceptional presentation and people skills
- Ability to conduct and facilitate training courses for small and large groups
- Ability to evaluate, track and analyze training curriculum effectiveness
- Ensure accuracy and relevance of material presented
- Experience with Loan Origination Systems – Encompass preferred (Empower, Destiny, LendingQB, PCLender will be considered)
- Ability to travel between locations frequently
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Production Operations Trainer Resume Examples & Samples
- 75% travel required in this position throughout the U.S. and Canada
- Chairs various projects & program reviews and pre-submittal meetings
- The company point of contact on assigned projects & programs. Will perform a variety of highly skilled duties such as: assembling, coordinating and managing all types of store operations
- Establishes and maintains liaison as required with Executive VP, committees and commissions
- Assists in developing departmental plans, goals, objectives, policies and procedures
- Provides supervision and guidance to all assigned staff
- Develops and executes strategies or plans for special projects & programs
- Is an expert in company policies and procedures and is able to coach others in its applications
- Facilitate training for management and employees to teach and demonstrate processes and procedures related to site operations in large or small group settings as required
- Assess and review process execution and training compliance through periodic auditing
- Consults with Operations Managers on a regular basis to assess effectiveness of current training programs
- We are a Safety First company. You must follow all safety and environmental processes and procedures
- Standing, walking, bending, and stretching are required regularly to perform customer care, production, and environmental/safety responsibility functions
- Manual dexterity to handle tools and the ability to move 50 pounds are regularly required to perform routine functions
- Manual dexterity to maintain the facility clean by mopping, sweeping, etc. as required
- Vision must be sufficient to perform job functions safely as described above
- Able to work on feet (stand and walk) for assigned work shift
- Strong, professional communication skills
- Team player with excellent project & program management skills and the ability to follow through to completion
- High school diploma or equivalent work experience
- Ability to work and operate within the full Microsoft Office suite
- Financial experience preferred
- Able to handle and manage multiple and changing competing tasks in a fast paced environment
- Ability to analyze and understand internal processes
- Auto parts/recycling background preferred
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Operations Trainer Resume Examples & Samples
- Conducts new hire, program revision and remedial training following instructional guides
- Evaluates trainee performance
- Provides written evaluations of employee performance to management as required
- Reports on progress of assigned projects to Training Manager
- Maintains accurate training records
- Possession of a High School Degree, GED or other equivalent education; Associates degree preferre
- Two (2) years’ experience in training and/or customer call center experience
- Demonstrated proficiency of presentation skill
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Payroll Operations Trainer Resume Examples & Samples
- Create and maintain employee training materials related to payroll operations
- Create curriculum and providing training classes related to payroll operations
- Provide technical and administrative support for the users of Computer Based Training (CBT), Cyborg, Sharp, Seibel and timekeeping systems
- Work closely with payroll applications to monitor changes to existing processes for training updates
- Provide feedback on employee performance during training periods
- Generate training reports for management
- Publish class offerings and schedule students for courses
- Completes ad-hoc assignments, as necessary
- Undergraduate degree in finance, accounting, or related field or equivalent experience/training
- At least 2 years payroll experience preferred
- At least 2 years Computer Based Training (CBT) preferred
- Excellent verbal and written communication skills, strong presentation skills
- Proficiency with Microsoft Office software (e.g., Word, Excel, Access, PowerPoint) gained through either work experience with the software or education and hands-on use of the software
- Self-motivated with strong organization skills and has the ability to effectively prioritize work and meet deadlines
- Ability to perform in a fast paced environment, handle multiple tasks, and function as an integral part of a team
- Ability to interact professionally with all employees
- Knowledge of Cyborg or Sharp preferred
- Knowledge or Workbrain or Auto TA systems preferred
- Ability to create and develop effective training curriculum/materials with the ability to recognize ways to improve curriculum to make the learning process more efficient
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Mortgage Operations Trainer Resume Examples & Samples
- Provide feedback to managers regarding the effectiveness and success of the various training programs
- Develop mortgage curriculum and job aids for required use by all mortgage employees to train and reinforce mortgage specific origination and compliance knowledge
- Develop and conduct training sessions related to the implementation of new software applications (in particular Encompass), procedures, products, and compliance requirements
- Develop and conduct training sessions related to department cross-training
- Conduct web-based trainings and travel to branches as required
- Maintain process and procedure documentation as it pertains to the training material required for the primary mortgage loan origination system
- Provide feedback regarding the effectiveness of training and individual employee results, job performance concerns, and future learning plans
- Coordinate training meetings and events
- Work to improve training methods and skills; finds and incorporates improved training methods
- Respond to daily affiliate inquiries and assist with resolution of production problems
- Assist others and serve as a back-up various departments as needed
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Operations Trainer Resume Examples & Samples
- Conducts technical training courses for customers and/or employees in the use of complex situations for multiple products
- Interacts with customer and functional organizations to develop specifications for course content
- Prepares lesson plans from engineering documentation, field service requirements or software documentation
- Works with engineering, technical support and manufacturing to ensure that course material reflects current product features
- Instructs participants in both classroom lectures and laboratory sessions
- Follows up to determine applicability of course material and need for continued learning
- Typically requires no previous professional experience
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Operations Trainer Resume Examples & Samples
- Lead the Admission team in its goal of delivering unique, memorable, and rewarding experiences to all our guests
- Fix minor technical problems with the ticketing system, and act as the primary contact for problem reporting with ticketing system supplier(s)
- Hiring, training, scheduling, and supervising of admission team. Making sure that all team members are trained in resolving guest concerns, upselling, and explaining policy regarding ticket prices, discounts, and promotions
- Actively encourages and supports new and innovative ideas from all team members on how to improve the business through the Spark an Idea initiative
- Monitor performance in achieving Key Performance Indicators (KPI’s) , Mystery Visit, and secondary spend targets
- Manage groups and ensure that our extended queue lines are managed in a safe way while still delivering an excellent guest experience
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Customer Operations Trainer Resume Examples & Samples
- Delivery of the following training: orientation/on-boarding training for 3PL including Site Champion duties and industry training (cGMP)
- Delivery of periodic refresher training as required
- Delivery of instructor led Standard Operating Procedure training
- Curriculum development and improvement
- Applies working knowledge in the application of concepts, principles, and technical capabilities to perform varied tasks
- Works on projects of moderate scope and complexity
- Identifies possible solutions to a variety of technical problems and takes actions to resolve
- Applies judgment within defined parameters
- Receives general guidance may receive more detailed instruction on new projects
- Work reviewed for sound reasoning and accuracy
- Bachelors degree in related field, or equivalent work experience preferred
- 2+ years experience in related field, preferred
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Pacaf Operations Trainer Support Resume Examples & Samples
- Update data in PEX or future equivalent systems to PEX, and locally-developed computer database systems as required
- Interface with Host Aviation Resource Management (HARM) personnel to update the Aviation Resource Management System (ARMS) or future equivalent systems to ARMS as required
- Review and update student/permanent party records, folders and grade books per the applicable Air Force Instructions (AFI 11-202V1 and AFI 11-2MDS-V1), associated MAJCOM Installation supplements, and locally-developed guidance. Number of records will vary depending on unit manning/student throughput
- Administer classes and exams as required. Coordinate with scheduling to ensure crewmembers are scheduled for Crew Resource Management, Instructor Crew Resource Management, Instrument Refresher Course, and any other grounding or pre-deployment training requirements. Number of classes/exams will vary depending on unit manning/student throughput
- Perform periodic gradebook checks of personnel training and ancillary training requirements
- Prepare and execute periodic training/testing plans for approval and scheduling
- Provide weekly updates to squadron leadership containing the flight and readiness status of personnel to facilitate tracking of duty status and performance report/decoration accomplishment
- Coordinate with scheduling officer, enabling them to maximize training opportunities
- IAW unit leadership guidance. Scheduling and training will be consistent with AFIs
- Provide daily tracking of upgrade and continuation training accomplishment for the unit Operations Supervisor (or equivalent) as well as weekly summaries for the Operations Officer
- Assist in the development of new curriculum and syllabi for aircrew and ground training
- Report all MAJCOM training requirements in accordance with MAJCOM and local guidance
- Assist in maintaining unit “first fly” and “incentive/familiarization flight” checklists IAW evolving AFIs and Local Supplements
- Assist the Chief of Training with mid-year and end-of-year Readiness Reviews, as directed by AFI
- Generate the following reports as required
- Minimum of two years of experience working in a Fighter Squadron/Group/Wing Stan/Eval shop or, five years of experience working in a DoD Flying Squadron/Group/Wing Stan/Eval office
- Minimum two years of experience working with PEX or similar proprietary Stan/Eval programs
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Operations Trainer Resume Examples & Samples
- OSHA 511 and/or 501 certification preferred
- A minimum of 4 years in Oil & Gas industry operations or facilitating courses and programs in classroom environment
- A combination of education with a minimum of 1 year oil & gas operations or experience facilitating courses may be considered
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Operations Trainer Continuous Development & Improvement Specialist Resume Examples & Samples
- Provides support for Claim Manager Training – both new hire classes, off cycle hires and up skilling – as the STD and LTD expert resource
- Obtains regular updates from legal resources and our Policies and Procedures (P&P) resources regarding changes in federal legislation, determine impacts to processes and systems, and establish a communication plan for the STD and LTD teams and others who are impacted
- Provides compliance training as needed, including refresher training
- Provides training for all processes, products and system changes and enhancements
- Assists with the review and acts as SME for the development and updates to training curriculum and materials
- Utilizes audit output and trends to identify skill and knowledge gaps and to create solutions to close those gaps
- Partners with Cigna University when appropriate for tools, resources and guidance
- Classroom management, including learner performance and performance management according to Cigna Guidelines
- If times allows, assist with coaching during On-the-Job Training (OJT) period following classroom instruction
- Measures, tracks and evaluates learner and client satisfaction
- Plans and schedules training needs in collaboration with the business
- Able to analyze situations and is comfortable dealing with ambiguity
- Demonstrates the ability to establish credibility and influence others
- Stays abreast of trends in learning and applies innovative and impactful solutions
- Thinks and acts globally and is aware of learning and cultural differences both domestically and globally that drive learner effectiveness
- Strong verbal and written communication skills required
- Ability to mentor and coach others
- Exceptional analytical skills and the ability to comprehend and clarify complex concepts
- Demonstrates a mastery of Disability Claims Management, and the functional and technical knowledge and skills to perform the job
- Ability to function efficiently with minimal supervision
- Ability to learn process and product information quickly and efficiently
- Education
- Four years (combined) experience in a disability management, case management, claims, or operations position preferred
- 3+ years facilitating, classroom or on the job training experience would be preferred
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Mutual Fund Operations Trainer Resume Examples & Samples
- Consult with business area management to assess learning/development/training needs for products, policies, procedures, technical systems and service skills and then recommend/develop solutions to address those needs
- Develop and write curriculum that addresses business needs and incorporates use of adult learning principles and different learning/work styles and follows established design processes and approaches including e-learning and in person sessions
- Deliver training in either classroom or virtual settings that incorporates use of adult learning principles and recognizes different learning/work styles
- Monitor, evaluate and record effectiveness of training courses. Research and analyze training and development practices, methodologies and trends and recommend new approaches
- Mentor and coach new training staff
- Represent training interests on project teams and recommend training approaches as needed
- Associate’s degree with focus on adult learning principles preferred
- 2 to 4 years of training experience in both classroom and virtual settings
- Experience in developing training programs and writing curriculum that reflects knowledge of adult learning principles, different learning/work styles and established instructional design approaches and processes
- Possess an understanding of current training and delivery methods and techniques
- Experience in coaching/mentoring
- Prefer experience in a call center environment
- FINRA Series 6 and 63 licenses or willingness to obtain within department guidelines
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Practice Operations Trainer Analyst Resume Examples & Samples
- Oversee, track and monitor performance of all revenue cycle functions related to physician practice revenue cycle functions
- Provide tactical leadership in the development and implementation of revenue cycle policies and procedures
- Set training schedules and review expectations with Hackensack University Medical Group physician practice staff and leadership
- Assists in the development and maintenance of the policy and procedure and training manuals
- Develop agenda and facilitate Front End Users meetings to disseminate information on revenue cycle operations to designated physician practice staff
- Provide feedback related to actual situations observed, work with staff one on one and in group settings, monitor staff for improvements, and determine if other areas of focus become needed
- Monitor transaction edit reports and insurance verification edits to assure that edits are resolved timely and practice staff have resources and training to resolve edits
- Develop, maintain and disseminate reference materials to support staff involved in the physician revenue cycle for example payor plan/FSC list, Medicare fee schedule, reference list on which payors require pre-authorization
- Educate staff involved in the physician revenue cycle on protocols, policies, procedures and workflows, i.e.: time of service payments, resolving TES edits and REQs, pre-collection list
- Develops and maintains re-training schedule to enable Hackensack University Medical Group physician practice non-clinical employees¿ skill levels defined for position
- Report on practice assessments and collaborate with Director, Faculty Practice Operations & Revenue Cycle and Director, Management Operations to assure that practice based revenue cycle activities are conducted with an orientation to continuously enhance patient, physician and staff satisfaction
- System administrator to grant access and maintain passwords for insurance verification tools: Emdeon and Navinet
- Maintain a central database on practice management applications by practice: users, locations, use of scheduling system, automated encounter form, etc
- In collaboration with practice management software vendor, authorize access to the billing system for new and established users by application: billing, registration, scheduling, edits, reports, insurance verification
- Clear, concise and persuasive writing and presentation skills
- Ability to facilitate a congenial and professional working relationship with internal and external vendors, internal and external customers, peers and superiors
- Ability to travel off-site
- EPIC practice management software: Epic Prelude/Cadence or Epic Resolute Professional Billing or EpicCare Ambulatory EMR
- Designation as Epic credentialed trainer required within six months of start date
