Retail Trainer Resume Samples

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T McClure

Thad

McClure

81702 Lowe Village

Philadelphia

+1 (555) 723 0569

81702 Lowe Village

Philadelphia

Phone

p +1 (555) 723 0569

Experience Experience

Dallas, TX

Retail Trainer

Dallas, TX

Nitzsche-Heaney

Dallas, TX

Retail Trainer

Work with all the Supervisors on your area, developing, assessing and observing and checking completion of development
Develop close working relationships with the Design, Category Management, Merchandising and Creative & Photo Studio Teams to develop training materials
Attend Assistant Manager reviews with Operations Managers to facilitate ongoing development for individuals on our Career Pathway
In partnership with store manager and retail manager to enhance employees capabilities, observe talents and feedback on people development opportunities
Assist in development and manage roll out strategy for new and re-launching programs
To ‘business partner’ with District and Store Managers and provide an outstanding and collaborative service in all areas of training and development
Develop and train new Store Managers and newly promoted Store Managers

San Francisco, CA

Retail Trainer, Stockholm

San Francisco, CA

Dicki-Kozey

San Francisco, CA

Retail Trainer, Stockholm

To lead and manage other training projects as agreed with the Senior Store Manager and the HR and Training Team
HR & Training Manager
To lead by example, creating a professional, high performance culture. Driving service standards through NPS and inspiring store employees to deliver best in class service in each area, focusing on the CEI culture. Measuring performance and retention of training through key KPIs
Retail Training Managers
Store Management Team
To evaluate the training and development delivered by both self and others, recommending changes and implementing best practice and New Ways of Working in partnership with the Store Management Team, HR & Training Manager and Retail Training Managers
To coach and mentor store employees, in order to drive their performance and increase their business knowledge within the store as a whole

present

New York, NY

Retail Trainer, Flagship Oxford Street Store

New York, NY

Larson Group

present

New York, NY

Retail Trainer, Flagship Oxford Street Store

present

To work with Senior Store Management and HR & Training Manager to identify and develop Retail talent and support the ‘Succession Plan’ for the store. Working in partnership with the Retail Training Managers to facilitate and implement IDP’s for in store talent (Identifying and developing employees seen as trainers, driving the personal development of natural successors)
To support the Store Operations and Retail Back Office both in-store and out of store, ensuring that all relevant processes and procedures are communicated via the SHINE aGRU program and feeding back where necessary on own observations to line manager
To conduct monthly full reviews and tracking of store training to ensure consistency between different areas, targets and deadlines for training and development are met, feeding back to senior store management and HR & Training Manager on progress
To train and develop best practices across the Store, supporting Store Management on the adidas Group Retail University (SHINE) Store Operations Manual (SOM), CEI and Health and Safety role out to all employees
To ensure Training plans and reports are delivered on time and in full as described in SHINE aGRU, i.e. What level of training has been completed in store / per employee (accurate files / updates), working with the in-store HR team for personnel files and communicating to Senior Store Management and HR & Training Manager
To target and publish monthly plans for review of Senior Store Management of key focuses (Seasonal, Technology, CEI, SHINE, SOM, H&S etc) and communicate to HR & Training Manager and Retail Training Managers
To work in partnership with HR & Training Department in order to ensure that any external training is delivered in a consistent, but relevant manner to the relevant parties, communicating these with the Senior Store Management

Education Education

Bachelor’s Degree in Fashion Management

Northwestern University

Bachelor’s Degree in Fashion Management

Skills Skills

Create and implement local training calendar based on regional Training Calendar framework
Implement toolkits/material in group sessions, one-to-one
Develop and train new Store Managers and newly promoted Store Managers
Consult with subject matter experts to build and revise course material
Determines, recommends, and leverages best practices and trends
Assist in development and manage roll out strategy for new and re-launching programs
Assist in maintaining project calendars and budgets for training programs
Assist in development of key deliverables on outsourced projects, including: prototypes, course materials including documentation and job aids, leaders’ guides, class plans, computer-based training testing (alpha/beta, user acceptance, pilot, etc.)
Measure impact of learning solutions; help distribute reports for home office and field employees; tracks metrics. Act as liaison to field management
Monitor SharePoint Training site for the field

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West Coast Retail Trainer Resume Examples & Samples

Highly developed interpersonal, verbal and written communication skills, including outstanding presentation skills
Ability to communicate clearly, concisely and persuasively
Ability to effectively present information in a clear manner, demonstrate procedures and respond to questions
Ability to facilitate group discussions, moderate large groups, and make recommendations based on feedback and observations
Professional demeanor
Highly creative and organized with the ability to handle multiple priorities and complete tasks/projects in accordance with stated deadlines
Strong interest to develop learning and development capabilities
Must possess a positive, solution-oriented and customer-focused attitude
Self-starter and proactive approach in resolving problems and issues
Ability to read, analyze, assemble, and compile information for reports, special projects and surveys
Ability to interact with all levels of personnel. Treat all with dignity and respect. Open and receptive to their needs
Strong technical aptitude and expertise (Excel, Word, Power Point, Learning Management Systems)
Bachelor’s Degree from an accredited four-year college or university
Minimum of 4 years of experience in a Retail store
50 %Travel required throughout the US and Canada

Retail Trainer Resume Examples & Samples

Assist the Retail Training Manager in executing retail training programs and training plans
Deliver classroom training, including orientation for new joiners and retail frontline staff
Coordinate training programs which follows corporate guidelines for retail staff
Maintain training records as well as create and produce reports for facilitating training workshops
Candidate with less experience could be considered junior position
University graduate with 3-5 years relevant experience in retail industry
Proficient in both written and oral English as well as Chinese
Energetic with excellent presentation skills and communication skills
Proficient in MS Word, Excel & PowerPoint

Retail Trainer Italy Resume Examples & Samples

Ensure that the training curriculum is executed and implemented effectively and that the standards of execution are adhered to by all stakeholders
Implement Seasonal trainings to stores
Administer and co-facilitate Store Manager Training Program workshops with Store Managers
Support and train franchise partners in the delivery and implementation of retail training within their stores
Participate and support in various HR projects and initiatives
A strong team player
Geographically mobile

Retail Trainer Resume Examples & Samples

To ‘business partner’ with District and Store Managers and provide an outstanding and collaborative service in all areas of training and development
To know the Retail KPI numbers within a specified region/district and work ‘commercially’ to actively drive a high performance sales culture through training and development activity
To ensure all store employees within a specified region/district comply with global training standards and guidelines specified in the SHINE aGRU program to provide an outstanding shopping experience for all customers
To coach and mentor District Managers, Store Managers and all other relevant Retail Employees, in order to drive their performance and increase their business knowledge within the specified region/district
To support the Retail Back Office functions (i.e. VM, Profit Protection, Marketing, Merchandising, HR, Finance) to drive and implement the adidas Group Retail University (SHINE), Store Operations and all relevant processes, procedures and initiatives in all store concepts and formats within the specified region/district
To identify and communicate local store needs and best practices to the Retail HR and Training Manager, Talent Development Manager, Western Europe HR and Training and Key Retail Business partners, working in collaboration with the District Manager for the district/country
To conduct regular store visits and audits in line with the store visit plan to ensure consistency (as a Retail Team) across all stores in the specified region/district
To set up ‘Centre of Excellence’ training stores in the specified region/district to provide support to focus stores and new employees joining the business
To train and develop best practice in all Retail Stores, supporting Store Managers and specified store team members (Training Champions) within specified region/district on the adidas Group Retail University (SHINE), Health & Safety and Store Operations
To analyse, design and deliver training programs as appropriate within the Retail Stores across the specified region/district creating short and long term plans for implementation
To network with relevant external parties to ensure that exceptional and appropriate training is sourced and/or delivered to the Retail Store Teams
To ensure Training plans are delivered on Time and In Full as described in SHINE aGRU, i.e. What level of training has been completed per store / per employee (accurate files / updates)
To work in partnership with Talent Management & Learning in order to ensure that Corporate Training is delivered in a consistent, but relevant manner to the Retail Division of the business and to source relevant training courses and ensure that they meet Global Guidelines and are ‘within budget&#8217
To work with Retail HR and District Managers to identify and develop Retail talent through Individual Development Plans (IDP) and support the ‘Succession Plan’ for Retail, Wholesale and e-Com to act as pipeline to the wider adidas Group
To support the Retail HR Department, District and Store Management Team in performance management of employees within the Retail Stores by providing additional training support as appropriate
To evaluate the training and development delivered, recommend changes and implement best practice and New Ways of Working
Lead, project manage and facilitate all local and legal training requirements i.e. Induction planning, Health and Safety, First Aid, Manual Handling within specified region/district
To provide information to and co-operate with the WE HR and Training team to ensure best practice sharing across WE
To keep abreast of other Companies and their approach to general training and development initiatives
Any other duties as requested by your manager
Minimum two years of training and development facilitation experience (retail industry preferred)
Availability for frequent travel within North Europe (e.g., 80%)
CIPD qualified (or working towards it) or equivalent in Training Experience
Competent in delivering training initiatives
Experience of working commercially within a Retail environment and Store Operations
Tenacity to achieve targets

Retail Trainer Resume Examples & Samples

Two plus years training experience or two or more years of applicable business line experience
Strong oral and written communications skills. Ability to work independently and meet deadlines
Ability to analyze and speak effectively to a group
Computer skills including Word, Excel, PowerPoint
Strong sales ability

Kate Spade East Coast Retail Trainer Resume Examples & Samples

Develop progressive universal learning programs that can be applied globally and across all brands, and enhance our current training tools for more effective, and consistent learning
Implement and measure the effectiveness of training programs and curriculum in the field through interactive learning workshops, ensuring all tools are relevant and comprehensive to drive business and emphasize internal career development. Provide feedback and develop initiatives that continually improve the training experience
Field training includes but is not limited to: new store opening training and on-boarding, introducing the sales and service culture of our brands through one-on-one coaching and group workshops, elevate the clientele development program through improved customer engagement and relationship building skills that enhances brand loyalty, and ensure the associates in our stores are confident product experts
Lead and inspire as a brand ambassador, representing the voice and culture of Kate Spade & Company, and be a key motivator with our sales teams to achieve goals while delivering exceptional service and building brand awareness
Partner with design, merchandising and buying teams to develop seasonal product knowledge and styling tools, including video and copy for e-learning platform
Participate in content development and attend annual store manager conference
Develop cross functional key relationships within the organization in order to assess ongoing training needs and be collaborative in strategizing global, customer-centric solutions
Minimum of 3-5 years training and development experience (retail experience a plus)
Strong understanding of instructional design, learning theory, brand aesthetics and Industry-strong written and verbal communication skills
Possess a strong customer-centric philosophy – everything we do must enhance the internal and external customer experience
Ability to facilitate to groups and exemplify soft skills during training
Travel is required (30 – 50%) with primary focus on east coast with flexibility to cover North America as needed

Retail Trainer Resume Examples & Samples

Develop and train new Store Managers and newly promoted Store Managers
Consult with subject matter experts to build and revise course material
Assist with needs and task analysis
Determines, recommends, and leverages best practices and trends
Assist in development and manage roll out strategy for new and re-launching programs
Assist in maintaining project calendars and budgets for training programs
Assist in development of key deliverables on outsourced projects, including: prototypes, course materials including documentation and job aids, leaders’ guides, class plans, computer-based training testing (alpha/beta, user acceptance, pilot, etc.)
Assist in delivery of train-the-trainer (T3) courses, as needed
Measure impact of learning solutions; help distribute reports for home office and field employees; tracks metrics. Act as liaison to field management
Monitor SharePoint Training site for the field
Assist DM and Training & Development Department plan travel for meetings and field employees
Independently manage calendars and handle meeting logistics

Retail Trainer Resume Examples & Samples

Conducting global sales associate retail training programme in stores
In partnership with store manager and retail manager to enhance employees capabilities, observe talents and feedback on people development opportunities
Training and oversee performance of in-store training champions
Monitoring new starters to successfully pass probationary induction period
Working closely with store manager, coach on service excellence and in-store delivery of brand, product and service experiences
Identifying training needs and create agile training in line with development process by using specialized knowledge of business metrics
Feedback on training programmes and collaborate on all service initiatives and efforts to achieve Burberry customer experience and greater business performance
Proactively gain and share knowledge of competitor brands in terms of Brand, Product and Services

Retail Trainer Resume Examples & Samples

5) Work closely with Operations team to identify training needs to develop store staff�s skills and knowledge in line with market and consumer expectations and PUMA Standards
6) Manage the Mystery Shopper Program (MSP) and use it to improve Retail Sales and customer service standards within the country
7) Develop and deliver training programs to Franchise stores (either direct or via Train-the-Trainer) to ensure customer service standards are consistent with global PUMA standards
1) Work with Retail support functions for country specific projects and needs
2) Work closely with regional or international functions as needed
3) Liaise with other country operations personnel either formally or informally
4) Actively communicate with all levels of personnel in country team
Education: Literacy and numeric qualifications at least at high school level, eduation to degree preferred
IT Skills: Basic computer skills in MS office and e-mail (Outlook or similar)
Professional:3 years training, coaching and people development experience in a customer service oriented retail environment (preferably apparel/footwear)
Language Skills: English at business level

Retail Trainer Resume Examples & Samples

PowerPoint: advanced
English: intermediate - advanced
Local language Spanish : Fluent
Planning, organization, communication, interpersonal relationships, exposure competences and leadership
Ability to work collaborately
Creativity and Innovation
Bachelor degree in HR Administration, Psychology or similar
Functional: > 3 years in HR
2 years of experience providing training
Industry: ideally in apparel/fashion/shoes

Senior Retail Trainer Resume Examples & Samples

Define the training calendar for each country taking into account retail priorities
Assist in executing competency building and talent development in accordance with the brand strategies and directions
Work in close collaboration with training manager along with business managers to analyze competency gaps, identify training needs and adapt thining programs to meet the business needs
Ensure that appropriate training programs are designed and delivered in an effective and timely manner in close collaboration with central training team
Manage the delivery, quality and cost of training programs including planning and coordinating training calendar, venues and participants
Conduct post training evaluation to ensure effectiveness, applicability and continuous improvement of training programs
Monitor and measure trainings and action-plans
Degree Holder in Business, Training, Human Resources Management, Psychology or a related discipline
Minimum 5 years of hands-on experience in training and development and preferably have experience in retail/hospitality industry
Strong analysis needs, program development, facilitation and training delivery skills
A self starter with solid organization and influencing skills, able to work autonmously
Frequent Travel required in Europe

UK Retail Trainer Resume Examples & Samples

At least 3 year experience in a Retail Training role in retail luxury is mandatory or in a Training consultancy firm
Ability to work in a team, organisational awareness, flexibility, good education and manners, able to give positive energy
Ability and flexibility to travel

Retail Trainer Resume Examples & Samples

Liaise with various internal project teams to obtain project information in order to provide up-to-date business mandates to the retail channel
Consistently hold up-to-date knowledge of all BRS Products and services, pricing and offers, systems and processes
Collaborate with Stores, Dealers, and Sales and Marketing teams to provide the best In Store training experience; this would be the desired end state, with key emphasis on the design of the training materials
Develop strong partnership with the business partners in order to develop a solid understanding of the business; seeks to understand business trends so that effective recommendations on training design correspond with business direction
Recommends evaluation criteria and measures
Facilitate training during various store meetings
Work with partners to design, develop, maintain and implement training programs and materials in alignment with business strategies
Develop training material and job aids for various types of store meetings and sessions
Deliver training on Bell Residential Services to new and existing Bell Authorized Agents in Dealer and Source Stores
Tracking sales results based on previous store visits to gauge personal achievement
Developing post mortems to share with Senior management relating to hype activities, offers or sales programs
Establish appropriate measurements and metrics which measure training effectiveness and align to the business strategy; articulate timely scorecard results to senior audiences
Knowledge of training design methodology
In Store trainingspecialists must be sales driven with the ability to teach sales skills to others
2+ years retail experience and retail management
Knowledge of the telecommunications industry in Ontario and Quebec
Valid Driver’s License and their own Vehicle
Willing to travel 50% of the time, but visit several stores on a daily basis (closer proximity 50% of time)
Strong leadership, training and coaching skills
Exceptional project management and organizational skills
Understanding of the business and its mandate
Can link learning solutions to required outcomes
Strong knowledge of Bell’s ordering, installation and billing systems and processes
Bilingual (Quebec Only)
Strong proficiency in MS Office
Previous management experience

Retail Trainer Resume Examples & Samples

Follow up on training on the field, ensuring in-store coaching to all the Retail staff about selling and client service effectiveness
Contribute to the implementation of an innovative Knowledge Base platform for Retail
Co-projecting new education programs starting from the training needs analysis
Organize and deliver to stores training on other aspects such as CRM and Clienteling, KPIs, selling techniques, cross selling, multicultural training, after sales follow up

Retail Trainer Resume Examples & Samples

Work closely with the Learning & Development Manager to design, develop and deliver a wide range of training for our Stores and Customer Services Team at Head Office when required
Analyse and monitor the various training programmes and initiatives and their performance with a view to proving ROI and additionally suggesting improvements to constantly evolve all our training materials
Work with Retail Operations to provide support when appropriate
Support the New Store Openings in your area
Create and roll out clear and effective communications that engage, inspire and teach our people. Devise competitions and incentives to encourage a constant learning culture across all our stores
Work on the development of new L&D materials and initiatives to support all aspects of store life
Undertake regular reviews and analyse procedures and materials to measure the impact of training on store performance. (Including store MySuperdry Scores, Conversion results, SAS Programme, REAL shop results and team engagement)
Develop close working relationships with the Design, Category Management, Merchandising and Creative & Photo Studio Teams to develop training materials
Create and manage a Superdry Retail Trainer Instagram Page allowing your stores to see new updates, share your travels, training, successes and keep them in the heart of any development happening across Superdry
Coach employees in stores to improve sales and service
Work with the L&D Team and Retail HRBP to create and roll out a Career Pathway in our stores
Drive completions of all retail employees Induction as they join Superdry
Mange a budget and costs associated with training
Work with all the Assistant Managers and Supervisors in your area, developing, assessing and observing and checking completion of development programme, and assist in the delivery of the Playing to Win Assistant Manager Programme
Work hand in hand with your partners, the HR Advisors to identify, nurture and grow talent within your areas
Keep up to date with learning trends, attend periodical external events and attend and complete all provided development in your role
Create, maintain and submit monthly training plans, schedules and store training plans to L&D
Strive to ensure a true learning culture exists in every aspect of Superdry Retail
Work from your closest Head Office in Cheltenham 1-2 days a week for material review, design and evolution. Any meetings, reviews, relationship building, L&D catch ups
Monitor the effectiveness of training ensuring that our brand values, learning & development and team engagement lives in your stores
You will work closely with Store Managers, Operations Managers, Area Managers, Area Visual Merchandisers and the Retail Operations Team and play an integral part in the development of our Store Supervisors and Assistant Managers

Retail Trainer Resume Examples & Samples

Work closely with the Learning & Development Manager and HR Manager to develop and deliver a wide range of training for our Store teams when required
Launch, roll-out and drive our Sales and Service training programme throughout the USA ensuring this is alive in all of our stores
Support the New Store Openings in your area with inductions, training and onboarding
Work on the development of new L&D materials and initiatives to support all aspects of store life that are aligned to the Group L&D agenda
Undertake regular reviews and analyse procedures and materials to measure the impact of training on store performance. (Including store MySuperdry Scores, Conversion results, Sales and Service Programme, REAL shop results and team engagement)
Work closely with the District & Store Managers on your area
Coach employees in stores to improve sales and customer service
Work with the Group L&D Team and Retail HRBP to create and roll out a Career Pathway in our stores
Visit all stores on your area in a regular and predetermined fashion
Work with all the Supervisors on your area, developing, assessing and observing and checking completion of development
Keep a tight control on costs associated with training, keep full records and always be proactive and sensible with all expenditure
Work with all the Assistant Managers on your area, developing, assessing and observing and checking completion of development programme, and assist in the delivery of any agreed management development programmes
Work from your closest Head Office in Cheltenham, Brussels, New York or Munich for 1-2 days a week for material review, design and evolution. Any meetings, reviews, relationship building, L&D catch ups

Retail Trainer Croatia / Serbia Resume Examples & Samples

Ensure that training curriculum is executed and implemented effectively and that the standards of execution are adhered to by all stakeholders
Solid business acumen and in-depth knowledge of Retail KPIs
Geographically mobile (experienced driver; B driving license)

Senior Retail Trainer, Asia Pacific Resume Examples & Samples

To support store teams with the achievement of retail KPIs, through the delivery of training programs and learning/development activities
To deliver retail training programs, as developed and directed by Wordwide Retail Team
To create and facilitate store induction program for new joiners
To deliver ‘in-season’ follow up product training to store teams, following the seasonal collection launch by the regional Merchandising Team
To create and deliver training modules for any regional specific priorities
To work alongside other Retail functions such as Retail Operations and CRM to motivate the sales teams towards their goals
To monitor and follow up training on a regular basis
To provide coaching and feedback to retail employees in store, to reinforce the learning with the teams and ensure it is embedded
To plan for success; build seasonal training calendar based on local market needs, as agreed by Regional Brand Head and Wordwide Retail Director
To adapt to sudden changes in the market and plan targeted training when needed
Bachelor degree in Fashion Management, Human Resources, Business Administration or equivalent
Minimum 6-year training experience, where at least 3-year as a specialist in retail or service training, ideally from high-end fashion, hospitality, or FMCG
High proficiency in English and Putonghua (Mandarin)
Proven track record in the design, development and implementation of learning programs with sound project management skill
Possess excellent communication skills in a way that inspire and engage others
Determination to achieve goals and inspire team despite potential resistance
Required to travel regionally if and when necessary

Retail Trainer Resume Examples & Samples

Delivers training across Stella McCartney stores in the US
Ensures highest service levels are maintained and that sales associates are trained to maximize selling opportunities and are delivering effective client service
Collaborates with the WW Retail Training team to implement innovative knowledge base platform
Identifies local training needs and to define training plans and programs
Responsible for organizing and delivering store training on CRM, clienteling, KPIs, selling techniques, cross selling, multicultural training and after sales follow up
Partners Retail Management to support retail teams in reaching goals and targets
Ensures that training initiatives are fully rolled out, and where necessary adapted to local needs
Has input and collaborates with global training team on ideas and training initiatives to meet business needs for the future

Retail Trainer Resume Examples & Samples

Ambition and ability to continually grow within field of learning and development
Passion for retail is required; direct working experience in a retail store is a plus
Bachelor's degree (preferably in the field of instruction design or training & development); and one to two years related experience and/or training; or equivalent combination of education and experience
Knowledge of learning principles, instructional design and group dynamics
Fluent in English, written and oral; German is a strong asset
Engaging presenter interacts with the audience in a clear and confident way
Writes training programs and development tools in a clear and representative way
Outstanding listening skills and ability to work with and influence stakeholders on every level in the organization
Defines opportunities, collects data, establish facts, and draw valid conclusions
Self-critical and highly professional while enjoying working in good spirits and humor
Team player showing high accountability for agreed actions and high curiosity in researching solutions independently
Eagerness to take on stretch assignments
Able to work in a fast pace, high demanding and result driven environment

Retail Trainer Resume Examples & Samples

Executes both short-term and long-term NA Region Retail Training Strategies that build identified business skills and knowledge, and creates a sustainable infrastructure for ongoing store-level training of retail store staff; stand and teach materials to large audiences, analyze KPI key indicators to identify root cause, propose effective solutions, collaborate with store management to select action items and partner with management to enable evaluation and tracking of training activities
Provides consultative training services to in a train-the-trainer format retail store management to influence behavior change; prepares learning assessment, align learning solutions with objectives and learner needs, conveys objectives, delivers various learning methodologies, facilitates learning, encourages participation and builds learner motivation, establishes credibility as an instructor, manages the learning environment, delivers constructive feedback, creates a positive learning environment, ensures learning outcomes through action plans and evaluates/tracks solutions
Facilitates learning of store staff; varies delivery style to fit audience, adapts to needs of learners and adjust curriculums appropriately, presents information in a logical sequence, uses appropriate training tools, listens and responds to questions and objections, manages group dynamics and manages time on learning topics
Reports measurably successful execution of all Retail Training programs by linking to KPI objectives. Utilizes business acumen to assess KPI indicators and determine root cause and propose solutions that reinforce and develop skills of audience. Monitor mystery shop results, conversion, average dollars per sale and revenue
Proven track record of implementation of D&T programs, concepts and tools
Exceptional understanding of process analysis/ workflow management
Ability to proactively and effectively communicate and network with retail store management and leadership
International mindset and business English required
Ability to travel 50% of the time to cover 10-12 locations within given geographic area
Strong interpersonal and communication skills including presentation, facilitation skills and standup platform skills to influence behavior of the audience
Ability to assess business needs of a retail store based on specific KPI indicators; conversion average dollars per sale and mystery shop results
Ability to identify appropriate training solutions based on KPI analysis, deliver necessary tools to meet the needs of a diverse audience to ensure a high level of comprehension and behavioral change, and partner with store management to execute follow up action plans
Experience working in team-oriented roles that rely on the ability to collaborate with others
Proven ability to work remotely from direct management; maintain personal calendar, actively seek collaborative working relationships with store management, develop a consultative approach to retail business clients
Ability to understand key business drivers, analyze store data, determine gaps/root cause and provide solutions based on toolkit
Two year college or university degree, emphasis in management or organizational development and training preferred and two years additional relevant work experience. In lieu of a degree, candidate must have 4 years related work experience
Proven track record in branded retail organization
Strong understanding of retail trends and processes; and of the adult learning needs of a younger, often part-time workforce
Proven track record of being results oriented with demonstrated ability to achieve aggressive goals
Strong background in facilitation and behavioral change training in the retail environment
Proven business acumen skills; analysis of KPIs, solution recommendation, and tool execution based on objectives
Familiarity with Learning Management System (LMS) functionality and capable of overseeing the administration of Retail Training in said system
Advanced Microsoft Office (Outlook / Word / Excel / Powerpoint) skills

Retail Trainer Resume Examples & Samples

Conduct regular field coaching and in-store training at boutiques to ensure satisfactory staff performance
Assist the Retail Training Manager in executing different training programs and training plans to frontline store staff
Deliver classroom training with merchandise focus, induction and luxury service training, for new joiners and frontline store staff
Coordinate training programs in line with corporate guidelines
Manage training calendar and records with related training reports
Responsible for administrations and logistics arrangements
Support any ad hoc projects as assigned
University graduate with 3-5 years relevant experience in luxury retail industry
Proficient in both written and oral English and Chinese
Energetic with excellent presentation skills and communication skills, enjoying teamwork

Retail Trainer, Flagship Oxford Street Store Resume Examples & Samples

To ensure all store employees within store comply with global training standards and guidelines specified in the SHINE aGRU program to provide a leading shopping experience for all customers, monitoring progress and reporting back to line manager
To identify and communicate store needs and best practices to line manager, HR & Training Manager and Retail Training Managers
To train and develop best practices across the Store, supporting Store Management on the adidas Group Retail University (SHINE) Store Operations Manual (SOM), CEI and Health and Safety role out to all employees
To ensure Training plans and reports are delivered on time and in full as described in SHINE aGRU, i.e. What level of training has been completed in store / per employee (accurate files / updates), working with the in-store HR team for personnel files and communicating to Senior Store Management and HR & Training Manager
To target and publish monthly plans for review of Senior Store Management of key focuses (Seasonal, Technology, CEI, SHINE, SOM, H&S etc) and communicate to HR & Training Manager and Retail Training Managers
To work in partnership with HR & Training Department in order to ensure that any external training is delivered in a consistent, but relevant manner to the relevant parties, communicating these with the Senior Store Management
To lead by example, creating a professional, high performance culture. Driving service standards through NPS and inspiring store employees to deliver best in class service in each area, focusing on the CEI culture. Measuring performance and retention of training through key KPIs
To evaluate the training and development delivered by both self and others, recommending changes and implementing best practice and New Ways of Working in partnership with the Store Management Team, HR & Training Manager and Retail Training Managers
To lead and manage other training projects as agreed with the Senior Store Manager and the HR and Training Team
Any other duties as requested by line Mangers
Minimum one year of training facilitation experience (retail industry preferred)
Intermediate to advanced MS Office program skills (e.g., PowerPoint, Word, Excel, etc.)

Retail Trainer Resume Examples & Samples

Partner with Retail, Local & Global T&D teams to plan Retail Training Program workshops and other miscellaneous offerings, given the network’s training and development needs
Ensure that the aGRU curriculum is executed and implemented effectively and that the standards of execution are adhered to by all stakeholders
Administer and co-facilitate Store Manager Training Program workshops with MSMs
Evaluate trainings to ensure that the knowledge received is transferred into measurable performance and report training evaluation data
Support and train franchise partners in the delivery and implementation of SHINE within their stores
University degree or equivalent
Advanced user of MS Office
Minimum 2-3 years of experience in a multinational organization - preferably in Retail Store management positions

Retail Trainer Resume Examples & Samples

Consistently hold up-to-date knowledge of all SMB Products and services, pricing and offers, systems and processes
Collaborate with Dealers, and Sales and Marketing teams to provide the best In Store training experience; this would be the desired end state, with key emphasis on the design of the training materials
Deliver training on Bell Small Business services to new and existing Bell Authorized Agents in Dealers
In Store training specialists must be sales driven with the ability to teach sales skills to others
Willing to travel 80% of the time, but visit several stores on a daily basis

Retail Trainer Croatia / Slovenia / Serbia Resume Examples & Samples

Plan and execute Retail Training Program workshops and other miscellaneous offerings, given the network’s training and development needs
Organize and ensure availability of relevant training materials
Implement seasonal trainings to stores
Administer and co-facilitate Store Manager Training Program workshops with Senior District Manager
Support and train franchise partners in the delivery and implementation within their stores
Well-organized, with enthusiasm and initiative
Fluency in local language and in English (both written & oral)
Minimum 2-3 years of experience in a multinational organization-preferably in Apparel/fashion/shoes or FMCG

Retail Trainer, Stockholm Resume Examples & Samples

To coach and mentor store employees, in order to drive their performance and increase their business knowledge within the store as a whole
To support the Store Operations and Retail Back Office both in-store and out of store, ensuring that all relevant processes and procedures are communicated via the SHINE aGRU program and feeding back where necessary on own observations to line manager
To conduct monthly full reviews and tracking of store training to ensure consistency between different areas, targets and deadlines for training and development are met, feeding back to senior store management and HR & Training Manager on progress
To analyse, design and deliver training programs as appropriate within the Store, in co-ordination with Store Management Team, HR & Training Manager and Retail Training Managers, creating short and long term plans for implementation
To work with Senior Store Management and HR & Training Manager to identify and develop Retail talent and support the ‘Succession Plan’ for the store. Working in partnership with the Retail Training Managers to facilitate and implement IDP’s for in store talent (Identifying and developing employees seen as trainers, driving the personal development of natural successors)
To support the Store Management Team in performance management of employees within the Store by providing additional training support as appropriate and feeding back as necessary including to the HR & Training Manager
Minimum 2 Years relevant Training & Development experience
Experience of working within a Retail environment
Knowledge of the adidas Group
Able to influence and manage

Retail Trainer Resume Examples & Samples

Roll-out and facilitate effective implementation of the trainings (fundamentals, products, collections…)
Champion training programs to create a positive and performance driven culture
Conduct on-site coaching and accompany sales force and managers in impletmenting their key learnings on-the-sales-floor
Manage training administration and exercise budgetary control
Minimum 2 years of hands-on experience in training and development and preferably have experience in retail/hospitality industry
Mature, confident, positive mindset and excellent people skills to work with different cultures and all levels of staff
Possess a passion in fostering a learning culture and developing talents
Fluent in French, English and Italian will be a plus
Proficiency in Microsoft Office (+ Photoshop, Illustrator, InDesign)

Retail Trainer Resume Examples & Samples

Analyze, design, develop, implement and measure onboarding and training programs, and the curriculum necessary to achieve company goals, foster brand loyalty, increase customer engagement and build an internal talent pipeline
Field training includes but is not limited to: new store opening training and on-boarding, introducing the sales and service culture of our brands through one-on-one coaching and group workshops, elevate the clientele development program through improved customer engagement and relationship-building skills that enhance brand loyalty, drive business, and ensure the associates in our stores are confident product experts
Develop cross-functional key relationships within the organization in order to assess ongoing training needs and be collaborative in strategizing global, customer-centric solutions
Work with and create for several channels at one time, including ksny full-price and outlet, Jack Spade, e-commerce, wholesale, and international
Minimum of 3-5 years store training and development experience
Idea person - innovative, with the ability to create and execute
Strong understanding of instructional design, learning theory, brand aesthetics and
Industry-strong written and verbal communication skills
Leadership Presence – must have ability to facilitate to small and large groups and exemplify soft skills during training
Travel is required (30%) with primary focus on east coast with flexibility to cover North America as needed
Position is based in New York office

Retail Trainer Resume Examples & Samples

Provide project management and leadership to execute the retail learning strategy; with end-to-end responsibility, from content creation of sales enabling learning programs and activities to implementation in the NAM market
Prioritize scope, design and develop retail learning solutions for retail stores and field leadership through strong collaboration with business partners and co-creation with global and local stakeholders
Create, plan and execute (facilitation and training) field leadership programs and solutions in both face to face and virtual environments. Adjust delivery style to fit audience, adapt to needs of learners and adjust curriculums appropriately, present information in a logical sequence, use appropriate training tools, listen and respond to questions and objections, manage group dynamics and manage time on learning topics
Archive, distribute and communicate global and NAM retail learning content on the share point site in order to encourage knowledge-sharing and collaboration
Analyze KPI key indicators to identify root cause, propose effective solutions, collaborate with District Management to select action items and partner with management to enable evaluation and tracking of training activities
Coach, support and build effective relationships with key field stakeholders (District Managers and Store Managers) with the planning of district/in store training strategies. Facilitate tools and curriculums to maximize learning effectiveness in their areas
Provide consultative training services in a train-the-trainer format to District and Store Managers to influence behavior change
Support ongoing program revisions and alignment to meet business needs, ensure quality programs are delivered to customers
Commercial awareness and basic understanding of HR business strategy and key processes
Strong written and verbal communication skills, including strong presentation and facilitation skills
Activities could include up to 50% program design depending on incumbent capabilities and development areas
Ability to travel 30% of the time, in some cases with limited to no notice
Strong understanding of retail trends and processes, and of the adult learning needs of a millennial, often part-time workforce
Advanced Microsoft Office (Outlook / Word / Excel / PowerPoint) skills
Four-year college or university degree, preferably with emphasis in Human Resource Management, Business or related area
Minimum of 5 years training experience
Previous HR experience in a larger, corporate structure, matrixed company environment preferred
Prior experience working with Retail; relevant industry experience highly preferred

Retail Trainer Outfitter Resume Examples & Samples

This position is responsible for the status updates and reporting of training completion within their respective store. Reporting may be done through verbal validation and/or system generated. If necessary to manually mark completion, the Associate will do so within the learning management system
Responsible for the facilitation of various trainings within the store. Trainings are at the discretion of the store, but could include training on systems, product, sales, service, compliance, etc. Training include face-to-face small group, face-to-face large group, computer based, role playing, demonstrations, etc
Outfitter is active with all communication regarding training available or required for the retail store
Assists in validating that training is occurring and training principles are being learned/utilized
Outfitter ensures that training within the store is organized and that requirements and requests are understood by store leadership, current employees, and new hires

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