Operational Trainer Resume Samples

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R Goyette

Ramon

Goyette

6382 Fisher Loop

New York

+1 (555) 240 8769

6382 Fisher Loop

New York

Phone

p +1 (555) 240 8769

Experience Experience

Chicago, IL

Operational Trainer

Chicago, IL

Langosh, Goodwin and Purdy

Chicago, IL

Operational Trainer

Provide feedback to Supervisors, Managers and Directors
Work is frequently completed without established procedures
Mentors and develops delivery support staff provided by business partners locally and nationally
Work on Ad hoc projects and events
Work on ad hoc projects and events
May coordinate work of other team members
Working within the L&D team to produce new materials for in-house courses

Boston, MA

Operational Trainer / Assesor

Boston, MA

Cassin, Nienow and Schumm

Boston, MA

Operational Trainer / Assesor

Participating in Hitachi Rail Europe’s staff development and training and Personal Development Process procedures
Working to ensure that all activities reduce risks to health and safety
Establishing and retain a sound fundamental knowledge of relevant Railway Group Standards, legislation and good practice
Adhering to the Hitachi Rail Europe’s Equal Opportunities Policy
Carrying out formal assessments to determine the competence of safety critical staff
Contributing to standardisation meetings
Complying with and implement Hitachi Rail Europe’s Health and Safety policy

present

Detroit, MI

Operational Trainer Senior

Detroit, MI

Jakubowski, Wuckert and Streich

present

Detroit, MI

Operational Trainer Senior

present

Assesses existing curriculum to identify areas for improvement. Creates enhancements to improve facilitation and audience comprehension
Solves complex problems on own by proactively identifying new solutions to problems. Works independently without established procedures
Assess learning success and work with manager to determine follow-up
Plans, prioritizes, organizes and completes work to meet established objectives
Actively looks for ways to support fellow teammates; creating tools and providing guidance. Seen as a leader and technical resource
Works on ad hoc projects and events
Leads operational training courses

Education Education

Bachelor’s Degree

Washington State University

Bachelor’s Degree

Skills Skills

Working knowledge of database applications such as MS Office(Excel, Outlook, PowerPoint), Oracle, Kronos, Tandberg or ability to learn technology quickly
A strong sense of personal and professional integrity
Knowledge of Equality and Diversity policies
Strong working knowledge of call centre operations
Strong attention to detail and desire to follow procedures
Experience utilizing professional communication skills, and demonstrated ability to lead and engage a variety of classroom audiences
Deliver engaging, innovative and memorable learning experiences for our people that have a direct correlation to business strategy and metrics
Professional and positive display of compassion and commitment to service excellence
Strong coaching shills
Great interpersonal skills in dealing with a diverse population

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8 Operational Trainer resume templates

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Operational Trainer Senior Resume Examples & Samples

Creates and teaches professional development and skill courses for a variety of experience and employment levels
Coaches others. Identifies individual development needs and designs development plans for their progression
Creates and teaches Microsoft Office courses and suites (Word, Excel, PowerPoint, and Visio) for all experience levels
Creates needed documentation for multi-team efforts including creating work and process flows
Documents processes and writes detailed procedures for end user completion of tasks
Fosters open communication with Operations Leadership. Works closely with them to develop courses specific to their training needs
Communicates training program and material changes to staff
Works on ad hoc projects and events
Assess learning success and work with manager to determine follow-up
Leads operational training courses
Draws on broad knowledge of corporate training to develop curriculum to meet specific training requirements
Uses multiple alternative teaching styles and delivery methods to adapt to various audiences and environments
Actively looks for ways to support fellow teammates; creating tools and providing guidance. Seen as a leader and technical resource
Assesses existing curriculum to identify areas for improvement. Creates enhancements to improve facilitation and audience comprehension
Observes trainees during sessions, identifies and recommends future needs and coordinates additional training with other Training and Development staff
Solves complex problems on own by proactively identifying new solutions to problems. Works independently without established procedures
Demonstrates a depth and breadth of knowledge/skills in own area and is often able to apply these outside of own function
Plans, prioritizes, organizes and completes work to meet established objectives
Able to communicate effectively with all levels of leadership

Operational Trainer Resume Examples & Samples

Leads training using established curriculum
Leads operations training for new-hires and current employees
Conducts instructor led training using classroom and web based environments
Acts as an operational resource for others. Provides explanations and information to others on difficult issues
Documents procedures for end user completion of tasks
Extensive work experience within own function
Plans, coordinates, schedules and communicates trainings and materials to staff
Creates and teaches operational trainings for department needs
Applies knowledge/skills to a range of moderately complex activities
Demonstrates great depth of knowledge/skills in own function
Sometimes acts as a technical resource to others in own function
Proactively identifies solutions to non-standard requests
Solves moderately complex problems on own
Works with team to solve complex problems
May coordinate work of other team members
2+ year of training experience in a field such as Insurance, Finance, Billing, or Claims
1+ year of soft skill training experience
1+ year of procedural (technical) document writing experience
1+ years experience using Microsoft Word, Excel and PowerPoint
Lead and/or coaching experience
Curriculum development experience
Public speaking and presenting experience
Working knowledge of Facets, Macess and Siebel
Professional and positive display of compassion and commitment to service excellence
Effective interpersonal, influence, collaboration and listening skills for success individually and in a team setting
Ability to direct, coach, support, delegate and collaborate with other peer leaders

Operational Trainer Resume Examples & Samples

Researches and applies learning industry best practices
Coaching and/or training facilitation experience
Intermediate level of proficiency with Microsoft Word and Outlook
Bachelor's Degree(or higher)
Previous experience working with COSMOS Claims platform
1+ year of training experience
Demonstrates effective interpersonal, influence, collaboration and listening skills and drives for results individually and in a team setting
Experience utilizing time management, organizational, prioritization skills and demonstrated ability balancing multiple priorities
Experience utilizing professional communication skills, and demonstrated ability to lead and engage a variety of classroom audiences

Operational Trainer Resume Examples & Samples

Assess the training and organizational development needs within a function (e.g. claims)
Participate in the development of training programs
Prepare training related materials
Provide leadership within the classroom or virtual classroom environment
Report training metrics and generate training related reports
Work on adhoc projects and events
Schedule classes
Act as a resource to others
Claims Trainer - Atlanta, GA
Work on ad hoc projects and events
Support training efforts within each local market

Operational Trainer Resume Examples & Samples

1+ years of experience delivering training, coaching, mentoring, or leading workshops or seminars
Proficiency with Microsoft Word, Excel, Outlook, and PowerPoint
Availability to travel up to 25% of the time
Bachelor's Degree or Higher
Pharmacy Mail Service Operations or Fulfillment experience
Experience training Pharmacy Clerks, Technicians and Pharmacists
Certified Pharmacy Technician
POET Certification

Operational Trainer Resume Examples & Samples

Identifying training and development needs within an organization through concession analysis and regular consultation with DSP and Ops Teams
Designing training and development programs based on the organizational needs
Working within the L&D team to produce new materials for in-house courses
Monitoring and reviewing progress of learner through questionnaires and discussions with managers
Ensuring statutory training requirements are met
Being flexible and able to adjust training techniques according to individual learning abilities
Act as an ambassadors for Amazon Core Values
Ensure training records are kept up to date
Well-developed observational and analytical skills
Effective communications skills, including presentation skills
Experience using all MS packages, such as Word, Excel, PowerPoint
Demonstrates a methodical approach in tasks
Must be willing to work flexible schedules / shifts as needed
A strong sense of personal and professional integrity
Well-developed problem solving abilities
Be able to identify and address safety hazards within the work area
Be a positive role model
Effective team working
Shows a drive for improvement of learning and design processes
Shows determination
A basic understanding of project management
Proficiency in Microsoft Office packages such a Word, Excel ad PowerPoint
Strong Interpersonal skills - Develops and maintains good working relationships with internal customers, treating others with respect, building trust and rapport
Instructor certificate (DSA,RTITB or similar)
CIDP (Certificate in Learning & Development)
NVQ in Learning and Development

Operational Trainer Resume Examples & Samples

Deliver New Hire and incumbent job specific training using innovative methods that increase retention and enhance cost effectiveness
Deliver ongoing refresher training, based on development needs
Deliver advanced training to existing to existing staff
Responsible for tracking assessment scores
Track training hours per person using the training tracking database
Organize, coordinate, and communicate training programs for the office
Schedule and coordinate new hire and incumbent training or coaching
Provide feedback on training results
Coach and counsel trainees both during and after training
Provide feedback to Supervisors, Managers and Directors
Work is frequently completed without established procedures
Works independently
May act as a resource for others
May coordinate others' activities
2+ years of Coaching, Team Lead or Mentoring experience in a professional environment
Experience Facilitating Classroom or Web-Based Trainings
Ability to utilize Microsoft Word to create business correspondence, update information within forms/templates, and use of spell/grammar check tools
Ability to utilize Microsoft Excel for data entry, sorting/filtering, updating information within tables and reports
Ability to utilize Microsoft PowerPoint to create presentations from scratch, updating existing presentations/templates
1+ year experience with Customer Service within a Call Center
1+ year experience within the Benefit Advocate teams
Ability and willingness to travel up to 25%
Experience with SharePoint
Experience with WebEx
Experience with Employer and Individual Programs and Products

Operational Trainer Resume Examples & Samples

Work on Ad hoc projects and events
2+ years of Presentation and Facilitation experience
Knowledge of Adult Learning Theory and Principles
Experience managing multiple projects to completion
Experience using MS Excel for reporting, tracking, creating and modifying spreadsheets
Experience using MS PowerPoint to creating or modifying presentations
Previous Adult Classroom Training experience
Previous experience with Virtual Presentations
ASTD Membership

Operational Trainer Resume Examples & Samples

2+ years of presentation and facilitation experience
Knowledge of adult learning theory and principles
Experience using Microsoft Excel for reporting, tracking, creating and modifying spreadsheets
Experience using Microsoft PowerPoint to create or modify presentations
Available to travel up to 25% of the time within the US or International
Previous adult classroom training experience
Previous experience with virtual presentations

Operational Trainer / Assesor Resume Examples & Samples

Current train driving or depot driving competence with a good safety record
Experience working as an Assessor and/or Trainer in an Railway/Maintenance environment
Experience of delivering training and assessments for multiple traction types
Experience in providing support and guidance for others
Understanding of yard management and controller duties
Experience of communicating information and knowledge effectively both orally and in writing
Experience of and commitment to the effective implementation of equal opportunities and Corporate and Social Responsibility policies
Experience of using MS Office software to create and format documents
An understanding of health and safety requirements of a Railway environment
Experience of either TOC Personal Track Safety (PTS) or Sentinel PTS
Practical experience of identifying collective learning and development needs
Practical experience of writing operational standards, training course guides and learner material to cater for different learning styles and identified needs
Practical experience of delivering operational training
Practical experience in designing tests and assessments to ensure learning objectives have been met
Practical experience of carrying out formal assessments to either company or national standards
Practical experience of working as a depot driver on passenger rolling stock to the Railway Rule Book GE/RT8000
Practical experience of Depot/Mainline Driver operations
Practical experience in checking the work of others
Practical experience of attending project and standardisation meetings
Practical experience of reducing and managing conflict
Practical experience of ensuring health and safety requirements are met in your area of responsibility
Practical experience of being a nominated coach within an organisation
Practical experience of T&RS maintenance
Practical experience of yard controller duties

Operational Trainer Resume Examples & Samples

To deliver to an agreed plan activity designed to enhance the knowledge of the operations team, from induction through to the development of expertise in all areas of the operational nature of the work
To train individuals and teams on key knowledge areas relating to products and services including operational systems skills required to be effective in their roles
To provide the tools required by Managers and team leaders to assist them to effectively supporting coaching in operational areas
Ensure that operational processes are checked every six months and updated within operational training materials
To collate, review and publish operational knowledge and skills measurements including skills logs, training log, score cards and feedback forms on operational activity
To monitor customer satisfaction and staff feedback to identify areas that require focus for improvement as well as to demonstrate effectiveness of training that has taken place – where operational training is required develop and deliver this. Where this leads to soft skills training ensure that this is flagged via the managers to L&D
Support managers and team leaders to ensure that new starters are inducted into the business in a timely manner and that gaps in operational knowledge and skills are identified and an effective training plan is put in place and delivered
To maximise the quality of operational customer service and identify strategies that assist in the minimising of risk and cost for both the client and Hitachi Capital Vehicle Solutions
Take a lead role in the management of apprentice scheme and work with managers in the operational training elements of these schemes
Be able to demonstrate excellent communication skills at all levels
Ability measure, monitor and evaluate training plans
Creative solutions to training requests
Drive and determination to succeed
Ideally previous experience working within an operational role within the industry
Strong industry product and service knowledge
Professional and resilience

Operational Trainer Resume Examples & Samples

Work on ad-hoc projects and events
A sound understanding of CPS claim processing, procedure and workflow
Functions as liaison between Training and Operations
And improve performance (Previous experience preferred)
Quality data analysis to identify trending for claim and/or call coaching opportunities
1+ years of CPS experience (preferably within UMR department)
Experience in managing multiple projects for completion
Must live within a commutable distance to one of the following site locations: Cincinnati, OH; San Antonio, TX; Wausau or Onlaska, WI; Bothel, WA; Lexington, KY
Ability to travel up to 25% of the time (locally and within the continental US)
1+ years of presentation and facilitation experience
Ability to conduct coaching in a one-on-one scenario
Ability to perform quality data analysis for trending and coaching opportunities
Evidence of the ability to communicate effectively, motivate, work with minimal direction or supervision and perform well under pressure

DP Nsa-operational Trainer & Coordinator Resume Examples & Samples

Experience in development, design & delivery of training courses
Experience in a heavy Industry environment or a College environment would be an advantage
Understanding of learning styles and training providers
Experience of Coaching and Mentoring Individuals
CIPD Certificate in Training Practice is desirable
Strong influencing; presenting; relationship building and negotiation skills. Confident and calm under pressure
A self-starter with a ‘can do/will do’ attitude who has the energy, drive and commitment to make things happen. Able to influence and challenge effectively
Excellent planning, co-ordination and organisational skills. Confident presenter and excellent communication skills (1:1 and group). Excellent written and verbal skills
Creative – prepared to suggest new ideas and ways of doing things. A team player – supports colleagues and works with others to achieve best outcome

Senior Operational Trainer Resume Examples & Samples

Acts as a leader and maintains professionalism in all interactions with learners and business leaders
Facilitates classroom, virtual, and blended learning to varied audiences within multiple skill sets
Actively participates in the design and process documentation processes by providing content/documentation feedback, and may serve as a content gatekeeper ensuring content feedback is implemented
Analyzes and addresses performance metrics during and post class with individual learner and at the class and national level
Conducts local and national remediation coaching
Participates in performing production work to maintain subject matter expertise for multiple skill sets
Builds collaborative partnerships with peers, others in Learning Solutions and with business partners
Intermediate level of proficiency with MS Office
Exceptional professional communication skills, and demonstrated ability to lead and engage a variety of classroom audiences
1+ years of Provider Network Loading experience
Previous experience working with network databases, provider contracts, ISET, FACETS, and/or NICE

Operational Trainer Resume Examples & Samples

1+ year of presentation and facilitation experience
ATD Membership
CareTracker, NextGen, and CTW experience preferred

Operational Trainer Resume Examples & Samples

To provide training support to the Customer Home Assistance operation, ensuring requirements are planned and delivered to the required standard and timescales
To provide the full range of training support across the training cycle i.e. training needs analysis, design, delivery and evaluation
Design and regularly update all training materials in line with operational standards and brand
Research best practice materials and industry information to develop best in class learning programmes
Upgrade materials in line with analysis of feedback (stakeholder/ colleague) and performance of new recruits, taking personal responsibility for the continuous monitoring and reviewing of programme value
Liaise with Operations Management and 3rd parties to ensure modules to be delivered meet content standards for specific projects and initiatives
Identify any knowledge gaps and recommend / design training modules; and implement materials to meet business needs, linking to staff development plans
Design and maintain ‘fit for purpose’ multi/cross-skilling materials in line with strategic direction of stakeholders, including all associated support materials

Senior Operational Trainer Telecommute Resume Examples & Samples

Works in an agile environment by responding to unpredictability through incremental, iterative work processes
Supports innovative learning solutions that focus on the needs of the learner
Participates in the planning, development, and evaluation of learning solutions in support of our audience
Mentors and develops delivery support staff provided by business partners locally and nationally
Successfully demonstrates and maintains professional and facilitation skills for various delivery methodologies
Previous experience facilitating training via WebEx (or similar virtual application)
Intermediate level of proficiency with MS Office (Word, Excel, Powerpoint)
Ability to travel up to 25%
Strong analytical skills, attention to detail, problem-solving and fact-based decision making abilities
Generally work is self-directed and not prescribed. Works with less structured, more complex issues

Operational Trainer Resume Examples & Samples

Ability to utilize Microsoft Word to create business correspondence, update information within forms / templates, and use of spell / grammar check tools
Ability to utilize Microsoft Excel for data entry, sorting / filtering, updating information within tables and reports
Ability to utilize Microsoft PowerPoint to create presentations from scratch, updating existing presentations / templates
Ability and willingness to travel up to 50%

Operational Trainer Resume Examples & Samples

Assess the training and organizational development needs within a function (e.g. provider call)
Training within a function such as Claims or Customer Service. May also be involved in the design process
Ability to travel up to 25% within the US and internationally
1+ year of call experience with a focus on provider services in the Community and State line of business
Experience completing intake services - notifications on CareOne and ICUE
Previous Delivery Assistant experience such as coaching or assisting within a classroom setting
Experience using Microsoft Word to create or modify documents
Previous experience with a Virtual Classroom environment
Previous Training experience
Leading WebEx Training Sessions

Senior Operational Trainer Resume Examples & Samples

Other duties can include documentation writing and training design
Intermediate level of proficiency with MS Office (Word, Excel, PowerPoint)
Some training design and documentation writing experience is desired
Strong time management, planning skills
Experience in project management, planning skills and working on multiple projects at a time
Serves as a resource to others
Can work through ambiguity

Operational Trainer Resume Examples & Samples

2+ years of Coaching, Team Lead, or Mentoring experience in a professional environment
1+ years of experience with Customer Service within a Call Center
Experience with Microsoft SharePoint

Operational Trainer Resume Examples & Samples

Positions in this function are responsible for training within a function such as Claims or Customer Service. Does not train outside of specialty. May also be involved in the design process. Employees in jobs labeled with ?SCA? must support a government Service Contract Act (SCA) agreement
High school education or equivalent experience
Experience using MS PowerPoint to create or modify presentations
Bachelor's Degree or equivalent experience

Operational Trainer Resume Examples & Samples

Ability to train using a variety of methodologies
Coaching focus with trainees and training coordinators
Motivating attitude during all phases of training
Ability to present complex work process in a simplified step by step approach
Ability to facilitate diverse groups of people
Quality focus
Oral and written communication
Organization and project planning
Experience Facilitating Classroom or Web - Based Trainings

Senior Operational Trainer Resume Examples & Samples

Actively participates in the design and process documentation processes by providing content / documentation feedback, and may serve as a content gatekeeper ensuring content feedback is implemented
Coaching and/or Training facilitation experience
Experience utilizing Microsoft Word, Excel and PowerPoint
Required system knowledge: COSMOS, CPW, MyCoach and Knowledge Library (KL)
Preferred systems knowledge: Rightfax and Snag it

Operational Trainer Resume Examples & Samples

High school diploma
Previous customer service experience
Excellent time management, organizational, prioritization skills and ability to balance multiple priorities
Previous experience working with Medicare & Retirement services

Operational Trainer Resume Examples & Samples

Identifying collective learning and development needs
Writing training course guides and learner material to cater for different learning styles and identified needs
Delivering operational training
Designing tests and assessments to ensure learning objectives have been met
Carrying out formal assessments to either company or national standards
Working as a depot driver on passenger rolling stock to the Railway Rule Book GE/RT8000
Depot/Mainline Driver operations
Checking the work of others
Attending project and standardisation meetings
Reducing and managing conflict
Ensuring health and safety requirements are met in your area of responsibility
Being a nominated coach within an organisation
T&RS maintenance
Yard controller duties
Sound understanding of Non-Technical Skills and how they are used within safety critical tasks
Recognised qualifications in training and assessing