Corporate Trainer Resume Samples
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Corporate Trainer Resume Samples
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SB
S Baumbach
Saul
Baumbach
29070 Nola Union
Dallas
TX
+1 (555) 572 8353
29070 Nola Union
Dallas
TX
Phone
p
+1 (555) 572 8353
Experience
Experience
Philadelphia, PA
Corporate Trainer
Philadelphia, PA
Reichert, Brakus and Morar
Philadelphia, PA
Corporate Trainer
- Consult with Manager and Designer/Developers regarding training successes and areas of opportunity for continuous improvement of training
- Provide feedback to multiple levels of management on employee performance
- Implement Corporate-developed training programs
- Use Sametime, WebEx, Virtual Classroom, and other technologies to deliver training
- Perform administrative tasks related to planning, communicating, and conducting training (maintain virtual classroom and monitor assignments)
- Keep work area, training room, and equipment in clean and working condition
- Perform miscellaneous job-related duties as assigned
Detroit, MI
Customer Service Corporate Trainer
Detroit, MI
Greenholt-Jaskolski
Detroit, MI
Customer Service Corporate Trainer
- Committed to excellence, has strong work ethic and takes pride in their work
- Deliver new hire training and other departmental training programs; provide creative, effective classroom instruction throughout the organization
- Create exercises, instructional activities and training assessments that reinforce learning
- Monitor and report training progress of new and existing trainees and inform management
- Contribute to the overall success by identifying ways to continuously improve the learning process
- Conduct regulatory research and work with legal and compliance to maintain regulatory compliance for life, health and Part D process, policies and procedures
- Explore new ideas for improved workflow and automation enhancements
present
Chicago, IL
Senior Corporate Trainer
Chicago, IL
Medhurst LLC
present
Chicago, IL
Senior Corporate Trainer
present
- Collaborate with management and subject matter experts to identify the learning objectives, content development or procurement, and delivery of proposed trainings
- Work closely with SMEs to develop programs to gauge knowledge-shift
- Work with PCO Leadership Team to develop employee training for Sales Leadership, Sales Representatives, and Sales Support position
- Create and maintain a training calendar with the PCO directors for all training projects
- Work as a B2B sales training subject matter expert for new client team launches/training initiatives
- Partner with sales managers inside of PCO for follow-up on training initiatives 30/60/90 days after training
- Develop engaging forward-thinking training delivery methods to better engage our ever-evolving training audience
Education
Education
Bachelor’s Degree in Adult Education
Bachelor’s Degree in Adult Education
University of Pittsburgh
Bachelor’s Degree in Adult Education
Skills
Skills
- Basic working knowledge of learning management systems/learning content management systems
- Develop and implement highly interactive, creative exercises and experiences (i.e. huddles), that build skill, proficiency, and confidence
- Basic working knowledge of ADDIE model
- Dependability and reliability
- Good understanding of quality assurance and health, safety and security environments
- Excellent analytical skills and attention to detail
- Knowledge of or ability to use bank software, systems and equipment
- Independent worker, who also thrives in a collaborative team environment with an ability to build strong, lasting relationships across all departments
- Ability to manage multiple tasks and deliverables at any one time
- Proven ability to collaborate with strong teams in the absence of formal authority
15 Corporate Trainer resume templates
Read our complete resume writing guides
1
Corporate Trainer Resume Examples & Samples
- Strong verbal communication and facilitation skills as well as excellent interpersonal skills
- Potential for some evening and weekend commitments
- 3 years classroom instruction of moderately complex material in an academic or corporate environment
- 3-5 years experience in banking / financial services including consumer sales and small business sales
- 3-5 years sales management experience
- Prior experience / certification in delivery of sales training, service or management programs
2
Corporate Trainer Resume Examples & Samples
- Use knowledge of adult learning and training to deliver engaging new hire training and internal training on both soft skills and technical skills
- Consult with Manager and Designer/Developers regarding training successes and areas of opportunity for continuous improvement of training
- Identify coaching opportunities and apply effective on-the-job coaching techniques to enhance performance levels in support of business needs
- Seek to improve own job performance through self-assessment, skill development, training and goal setting
- Facilitate interactive training sessions in a variety of settings that meet the learning needs of a diverse audience
- Provide feedback to multiple levels of management on employee performance
- Implement Corporate-developed training programs
- Manage multiple training programs, coordinate schedule and back-up sessions as needed
- Use Sametime, WebEx, Virtual Classroom, and other technologies to deliver training
- Perform administrative tasks related to planning, communicating, and conducting training (maintain virtual classroom and monitor assignments)
- Keep work area, training room, and equipment in clean and working condition
- Bachelor's degree, or equivalent work experience
- Ability to manage participants, both in-person and virtually,by addressing performance issues effectively and bringing problems to resolution
- Basic knowledge of adult learning theory, strategies for different learning needs, effective questioning techniques and session reviews/debriefs
- Ability to tailor communications to effectively reach varied audiences
- Understands the business line(s) and performance expectations for all jobs functions that the Trainer supports
- Ability to multitask (read chats, teach, and troubleshoot) and feel comfortable while working in a fast-paced, ever changing, high energy environment
3
Corporate Trainer Resume Examples & Samples
- Minimum 2+ years of mortgage operations experience required. Experience in multiple channels a plus
- Minimum 2+ years of professional training and classroom facilitation required
- Strong ability to perform at a high-level with a high performance team
- Proficient in Microsoft Office Suite - Word, Excel, PowerPoint, Publisher, Outlook
4
Corporate Trainer, Golf Care Resume Examples & Samples
- Bachelor’s Degree in Communications, Business Administration, Education or a related field
- 3-5 years of prior training or teaching experience
- 1-3 years of formal customer service or call center training experience
- Excellent verbal, written and interpersonal communication skills
- Outstanding customer service skills and dedication to providing exceptional customer care
- Must be self-motivator and self-starter
- Focus on quality and customer service
- Solid time management skills
- Must be able to effectively deal with people at all levels inside and outside of the Company
- Ability to multitask and successfully operate in a fast paced, team environment
- Must adapt well to change and successfully set and adjust priorities as needed
- Must be proficient with Microsoft Office Suite
5
Corporate Trainer Resume Examples & Samples
- Adult Education Degree or 5+ years in a professional education setting
- Small Business and/or Retail Banking experience
- Demonstrates knowledge of adult learning concepts
- Ability to travel 10-15%
- 6+ years formal facilitation experience of moderately complex material with demonstrated knowledge of adult learning concepts
- 3+ years Financial Services experience
6
Corporate Trainer Resume Examples & Samples
- Undergraduate degree in adult education. 3-5 years experience in banking / financial services including consumer sales and small business sales
- 3-5 years Sales Management experience
- Prior certification in delivery of sales training, service or management programs
7
Corporate Trainer Resume Examples & Samples
- Partner closely with Sales & Marketing teams across the APAC region to create training modules for delivery through the sales year and via McGraw-Hill University (MHU)
- Instrumental role in developing compelling sales skills sessions at internal sales meetings
- Develop and deliver updated training programs in key Higher Education digital product platforms - benchmarked against competency assessments – by leveraging platform expertise of key Product and Marketing colleagues (DLE, Connect, LearnSmart suite, ALEKS, SIMNET, MHPractice, Create)
- Develop and deliver training programs in key business and Higher Education sales enablement systems & processes, by leveraging platform expertise of Operations, Sales Operations and Finance colleagues (SFDC, Product Catalog, MHU, Qlikview, PDH, TMS)
- Liaise closely with international trainer to ensure the success of EDGE sales coaching through continuous assessment and modelling
- Develop and coordinate Higher Education induction program encompassing platform, systems, processes and sales skills elements for delivery to all Higher Education starters in the APAC region
- Minimum 5 years’ experience with training-related certification such as Advanced Certificate in Training and Assessment (ACTA) and/or Professional Diploma in Training and Development (PDTD)
- Proven ability to collaborate with strong teams in the absence of formal authority
- Strong interpersonal skills and coaching skills
- Solid analytical skills
- Demonstrated problem-solving ability and results oriented
- Ability to manage multiple tasks and deliverables at any one time
8
Corporate Trainer, Manufacturing Resume Examples & Samples
- Collaborate with Operations and Engineering teams to determine the key training needs to support business objectives and design programs that directly address those needs
- Draw an overall or individualized training and development plan that addresses needs and expectations
- Deploy a wide variety of training methods
- Conduct effective induction and orientation sessions
- Provide opportunities for ongoing development
- Resolve any specific problems and tailor programs as necessary
- Proven working experience as a training manager
- Track record in designing and executing successful training programs in an advanced manufacturing work environment with a diverse workforce
- Familiarity with traditional and modern training methods (mentoring, coaching, on-the-job or in classroom training, e-learning, workshops, simulations etc)
- Good computer and database skills
- BS degree in education, human resources or relevant field
- Excellent organizational skills and ability to focus on task completion under potentially stressful deadline requirements
- Detail-oriented, resourceful and able to manage shifting priorities
- Ability to positively and effectively interact with internal and external customers
- Regular, reliable and predictable performance required
- A criminal background, driving record check and drug screen will be conducted
9
Corporate Trainer Resume Examples & Samples
- Assist team members to effectively identify learning objectives and develop training content and practical activities, as assigned
- Utilize the learning management system to manage instructor led training events, including scheduling, managing registrations, updating roster reports and entering completion status
- Deliver assigned training programs
- Provide support for external and internal audits and/or client requests for training history documentation and learning plans, as assigned
- Look for and share with the team opportunities for continuous improvement of processes and training programs
- Travel may be required (approximately 20 - 50%) domestic and/or international. Must have a valid driver’s license
- Support ICON University learning initiatives as assigned
- Clinical Operations
- Data Management
- Interactive Technologies
- Software/business systems training (other operational functional areas as needed
10
Director, Visa DPS Corporate Trainer Resume Examples & Samples
- Building a learning roadmap for imparting the necessary skills and knowledge for clients and employees in support of digital products and services
- Serve as lead architect of learning programs designed to increase the knowledge and expertise of the learner
- Create a highly scalable infrastructure for development and delivery that allows for growth
- Develop and execute the strategy for learning development activities
- Create metrics for determining skill adoption by learners
- Manages assignments that are complex in nature and require initiative and independent judgment to define a course of action where no precedence exists
- Serve as a valued partner to all stakeholders
- Demonstrates the ability to determine priorities based on company and departmental goals
- Staying current with Visa and client business objectives by building effective relationships with clients, product, sales and account teams
- Identify on an ongoing basis potential learning gaps and/or needs of clients and employees
- Work with functional groups to plan and develop curriculum per assigned schedule
- Ensure course material accurately reflects and supports the business and strategic objectives of Visa
- Update course materials according to schedule, or more frequently as needed
- Stay abreast of latest training and course development practices to ensure training delivery is engaging and effective
- Conduct training programs according to schedule
- Provide follow-up training support for learner queries as needed in a timely manner
- Work with Client Trainers as needed for cross-training purposes
- Bachelor's degree or equivalent experience
- Requires a minimum of 8 -10+ years with progressive experience in training and course development, preferably within Debit processing services
- Experience in developing and executing learning strategies
- Experience with course development and/or instructional design
- Ability to comprehend and translate complex technical concepts into terms that are easy to understand
- Self-starter with a passion to drive results, with ownership, accountability, and a spirit to succeed
- Good organizational and interviewing/researching abilities
- Strong verbal, written, presentation and interpersonal skills
- Strong interpersonal skills with proven abilities in negotiating with and influencing staff at all levels
- Strong inter-personal and communications skills, as part of information-gathering, consensus-building around potential solutions
- Strong experience using Microsoft Office tools such as PowerPoint, Word, and Excel
- Experience with designing and delivering in multiple delivery methodologies, including web-based is a plus
11
Corporate Trainer Resume Examples & Samples
- Work with business leaders to assess learning & development needs ensuring most effective, mission-focused solutions are identified, developed and delivered in a way that improves results
- Evaluate and report on the effectiveness of learning interventions and implement changes as required
- Recommend implementation of blended learning methodologies and effectively match these methodologies with appropriate audiences
- Use project management practices to effectively lead multiple projects to completion
- Collaborate with business clients in the development of targeted materials and techniques used in delivering learning interventions
- Prepare and present a variety of learning and development modules to audiences representing all levels of the organization
- Develop course curriculums and training materials (i.e. user guides, handouts, rosters, surveys etc.)
- Conduct classroom and one on one training sessions
- Evaluate, recommend and coordinate vendor activities as appropriate
- Responsible for various administrative activities such as entering and tracking data into the learning management system, and other requests as position develops
12
Corporate Trainer Resume Examples & Samples
- Background and proven successful track record in training
- An inherent passion and desire to innovate and teach others
- Excellent disposition, mindset, communication skills and work ethic
- Outgoing, dynamic and infectious personality
- Strong listening, problem solving skills and out of-box thinking
- Ability to multi-task with strong attention to detail while meeting deadlines in a fast-paced environment
- Ability to create training material presentations and innovate in training media
- Strong foundation in Mortgage Lending
13
Corporate Trainer Resume Examples & Samples
- Establishes and facilitates Multiple State, Federal and Local specific training programs for Field Eligibility workers
- Presents established and effective training methods, techniques, and ideas to Eligibility Representatives to ensure they understand all available Federal, Multiple State and Local programs available to the Uninsured and under insured populations
- Actively participates and at times lead the Corporate New Hire Orientation
- Reports to the Call Center Supervisor and Director on progress of trainees during training period (first 90 days)
- Maintains a productive relationship with the Call Center Supervisors to ensure the development of all staff
- Assists in developing new training courses associated with the introduction of new processes
- Studies and develops skill in use of better teaching and training methods
- Publishes written materials for eligibility representatives for ease of understanding multiple state programs in a concise format, as well as federal and local programs
- Maintain a core source document that is on a shared drive and or Intranet and updated with any changes regularly
- Becomes familiar and knowledgeable in utilizing state websites to gain understanding of programs available to the uninsured and under insured populations
- Assists and develops Web Trainings for Eligibility Representatives
- Supports and Conducts field training when necessary
- Partners with the field leadership to provide training consistencies
- Must be located in the Eligibility Corporate Office
- Travel required – 30% travel
14
Corporate Trainer Resume Examples & Samples
- Identifies training needs, utilizing input from the appropriate stakeholders within the organization. As appropriate, performs specific jobs to understand performance standards, external customer requirements and product/service fit. Recommends training solutions for skill gaps in line with the organization’s strategy and available resources
- Designs, develops, delivers and evaluates training programs based on identified performance measures in order to enhance job performance and meet business objectives. Oversees and assures the use of appropriate instructional design methods, adult-learning theory and media for corporate training programs. Partners with other training functions to leverage training materials and subject matter expertise across the Financial Group. Ensures, on a macro level, model alignment and consistent philosophies around management and professional development programs
- Designs and writes documentation including course manuals and leader guides. Ensures that all documentation is organized and in good order for delivery. All documentation will be composed in a consistent manner, allowing easy use for Guilford trainers
- Delivers training classes to all levels of associates within the Financial Group. Communicates effectively, ensuring that learning objectives are easy for participants to grasp and apply. Creates a productive learning environment, allowing for exploration and discussion of content
- Assists in planning and implementing training programs creating, when necessary, support materials for integration into associates’ development plan execution. Conducts and facilitates training programs for all levels of associates
- Works with key stakeholders to identify measures of success for training and evaluates the short- and long-term effectiveness of training programs. Utilizes participant data, management observation and productivity/quality performance data to link training with improved performance
- Proven experience training both technical and soft skills in a corporate environment. Demonstrates exceptional platform and facilitation skills. Creates a productive learning environment for participants. Is able to successfully overcome participants’ objections and manage the classroom in a productive manner
- Knowledge of and experience utilizing needs assessment, training program development and evaluation, adult-learning theory and instructional design methods
- Demonstrated ability to make sound decisions, identify and quantify problems, provide effective resolutions and appropriately role model the culture and norms of the organization
- Demonstrated strong attention to detail with excellent organization and project management skills to include the identification of key stakeholders, development and implementation of a plan. Can cite examples of organization and time management/methods used to manage or prioritize workload demands
- Possesses and displays excellent verbal and written communication skills with ability to convey information to internal and external customers in a clear, focused and concise manner. Demonstrates use of strong listening skills
- Proficient in word processing, spreadsheet and database applications
15
Corporate Trainer Resume Examples & Samples
- Delivers quality content and training materials to live and web audiences
- Translates key content into a variety of mediums including live presentations, video and web-friendly formats
- Works with management to analyze training materials for effectiveness
- Develops training plans and recommendations for building appropriate classroom content while keeping ongoing course material integrity a priority
- Ensures consistency of content delivery for all training courses and required materials
- Provide professional advance preparation for class instructing
- Develops new classroom content for courses including providing course descriptions, workbook notes and corresponding PowerPoint presentations
- Collects and forwards client testimonials regarding classes to training coordinators
- Monitors customer feedback in order to ensure the delivery of appropriateness of course content
- Consistency in deliver training content at high expectation levels
- Ability to present material as a confident expert of the material
- Effective engage participants in the learning process
- Follows all class outlined paperwork and procedures
16
Corporate Trainer Resume Examples & Samples
- Assists with the design, development, coordination, and administration of assigned Bank of Hawaii development programs. Assists with the identification of external vendors to develop programming for program development path. Creates developmental plans and tracks progress of program participants. Conducts regular performance evaluation check points and schedules and facilitates events and developmental programs. Consults with lines of business (LOB) to develop LOB specific training programs. Develops programming for mentors as required by program
- Researches, budgets, coordinates, and provides input and evaluation on the design/development/delivery of Bank of Hawaii core curriculum programs to include but not limited to primarily Professional Development, Excellence in Sales/Service, Computer Training, Health & Wellness and Management and Leadership Development. Monitors course enrollment, markets courses, monitors course evaluations and works with facilitators/vendors as necessary. Partners with HR Assistant to ensure enrollment is properly captured in HR Online and class preparation logistics are carried out according to set procedures
- Participates in assigned or designated corporate-wide initiatives. Creates project plans for corporate-wide initiatives to include but not limited to identifying objectives, stakeholders, project deliverables as well as milestones and the necessary resources. Partners with business clients, project teams and consultants to ensure consulting and training services best support the business communities
- Consults and partners with Business units to identify, design, develop and/or administer specialized training for organizational needs. Conducts needs assessments, evaluates and consults with business units and external vendors. Manages assigned vendors, negotiates contracts and agreements
- Assists with budget development, monitors expenses, tracks and analyzes training data for overall employee development programs sponsored by Talent Development and business units. Coordinates, monitors expenses, reports, and creates policy and procedures for external programs to include but not limited to the Tuition Assistance Program (TAP), College Assistance Program (CAP), Professional Certification Program (PCERT), Professional Education Program (PEP), and Toastmasters. Ensures that program policy and procedures are adhered to and that programs are on par with industry standards
- Manages, coordinates, and delivers New Hire Orientation training. Delivers other training program as assigned. Coaches and mentors department staff members. Continues personal and professional development
17
Corporate Trainer Resume Examples & Samples
- Design effective client specific, system, performance and process improvement training solutions by communicating with managers, conducting needs assessment, identifying performance gaps and implementing training best practices to ensure alignment with the needs of a diverse audience
- Capitalize industry trends by researching and considering existing systems, performance and process improvement solutions to ensure learning and development program design and development aligns with industry best practices and meets department strategy and learning objectives
- Build relationships, deliver personalized and quality training, and instill trust by communicating and collaborating with assigned department leaders, managers, staff and subject matter experts to share knowledge of desired outcomes and benefits of developed solutions and develop curriculum for business needs
- Ensure beneficial learning and development experience for employees by understanding audience, managing content, developing user-friendly modules and assigning required courses to drive personalized employee learning
- Align training activities with business strategy by designing and developing targeted solutions to ensure implementation supports the enhancement of organizational human capital and yields positive and long-lasting results
- Implement learning, professional development and performance improvement solutions for assigned department by facilitating training sessions, analyzing workflow and coaching managers to enhance workforce capability and employee engagement
- Evaluate success of training implementation by assessing achievement of learning objectives and transfer of knowledge to continuously improve training solutions and identify future learning needs
- Evaluate success of training implementation by assessing achievement of learning objectives and transfer of knowledge to continuously improve training solutions, identify future learning needs and ensure alignment with industry best practices
- Adopt National General values in personal work behaviors, decision-making, contributions and interpersonal interactions; manage own career development by soliciting feedback and valuing other perspectives
- Education - High school diploma or general education degree (GED) required
- Experience - 3 years relevant experience ; learning and development or technical training
- Principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects
- Extensive Microsoft Office Suite knowledge, including Microsoft Word, Excel, PPT, etc
- Working knowledge of computer systems and software
- Working knowledge of ADDIE model
- Working knowledge of learning management systems/learning content management systems
- Relevant trends and information within the industry
- Department or business unit design and development; anticipate obstacles, estimate time and resources needed for the completion of a project
- Clarify and instruct others on aligning job roles and tasks with performance goals and department and organizational objectives
- Support and manage trainee performance through progress measuring, reviewing work and encouraging reporting of setbacks
- Manage one's own time to perform job functions quickly and efficiently
- Adapt and be flexible in a complex changing environment
- Represent the organization to customers and other external sources by phone or e-mail
- Build and establish constructive and cooperative working relationships and open lines of communication
- Motivational, inspirational and enthusiastic approach to team involvement and engagement
- Clearly and confidently convey information to various audiences through speech and writing
- Collaborate with people at different levels within the organization to accomplish a common goal
- Guide oneself with little or no supervision, and depend on oneself to get things done
- Manage confidential information with sensitivity and maturity
- Escalate issues when necessary
- Utilize established procedures to guide decision-making
- Provide personalized and quality service to meet the expectations of internal and external customers
- Demonstrate interest in personal learning and enhancing knowledge
18
Corporate Trainer Resume Examples & Samples
- Design training sessions on technology topics and soft skills (i.e. communications, teamwork, customer service)
- Deliver informational sessions through instructor-led classes and various eLearning approaches, live and via WebEx
- Collaborate in the design, development, revisions, evaluation, and implementation of training content and materials
- Assist Subject Matter Experts with their development of training materials and presentations
- Create, publish, track and maintain training schedules, training notifications, related reports
- Use our LMS to post, track, file and report classes, attendees and updates
- Learn Toll Brothers’ business practices and effectively use designated proprietary applications
- Travel to designated sites to conduct training for our associates (20-30%)
- 2017 WORLD’S MOST ADMIRED COMPANIES LIST
- Bachelor’s degree in an Adult Education and/or Training field
- A minimum of two years of IT-related training experience
- A minimum of two years of platform training experience
- Experience with eLearning techniques, strategies, and development (Articulate Storyline preferred)
- Familiarity with Learning Management System (LMS) technology (CSOD preferred)
- Superior written and verbal communication, customer service, organization, and administrative skills
- Willingness and ability to quickly learn company proprietary software applications in order to make an immediate positive impact
- Ability to work with management to establish training goals and objectives through needs assessment and requirements gathering
- Ability to multi-task and to work well in a team environment, as well as independently to meet deadlines
- Proficiency in all components of MS Office Professional 2010, Adobe Captivate 6, Articulate Rapid eLearning Tools, Windows 7 and XP, and the ability to work in a network environment
- Knowledge in the use and support of these is desired: Lync 2010, Visio, MS Project, Acrobat Standard/Professional, desktop publishing and image editing applications
19
Corporate Trainer Resume Examples & Samples
- Facilitate training of new hires using functional, specific and various programmatic materials
- Research, develop, and organize training manuals, multimedia visual aids, and other educational materials including handouts, quizzes, and guides
- Communicate and collaborate with Management in planning, evaluation and implementation of training sets
- Create and analyze processes to modify or improve existing training programs
- Monitor post-implementation of system enhancements for all business units
- Conduct process audits for all existing processes
- Maintain training documentation for system enhancements and all standard operating procedures
- Research and develop training techniques to optimize training effectiveness
- Create and communicate weekly training tips, reminders and other necessary updates
- Schedule classes based on availability of resources and instructors
- Attend seminars, webinars, and other educational workshops to obtain information for use in training programs
- Duties, responsibilities, and activities may be assigned or changed from time to time
- Bachelor’s degree, preferably in human resources, organizational development, communications or marketing
- Proficiency with Articulate and MS Office suite with a strong emphasis in PowerPoint, Publisher, Word and Excel
- Excellent oral and written communication, editing, research and documentation skills
- Knowledge of and experience in adult learning styles as well as persuasive and confident presentation skills
- Strong interpersonal skills to build productive relationships in a collaborative, team-based environment
- Must possess leadership skills and have the ability to communicate effectively with all levels of personnel, customers and vendors
- Must have the ability to work with minimal supervision and evolving mandates
- Occasional travel to our operations throughout the US may be required
20
Corporate Trainer Resume Examples & Samples
- Present core corporate training content to employees as it relates to company culture, process, systems and product
- Prepare classroom curriculum; which can consist of fully illustrated PowerPoint presentations, printed learners guides, printed facilitators guides, coaching guides, job aids, role-play exercises, handouts, etc
- Prepare online curriculum including recording and editing narration, taking photographs to help illustrate the content, creating graphics and working with authoring software
- Act as SAP Super User within functional area as assigned
- Bachelor’s degree or 8 years experience in a similar role
- Minimum of 2 years of experience in similar role of technical or sales training
- Proven track record of learning course content and delivery in a classroom setting
- Experience preparing content for delivery in online or virtual environments
- Knowledge of adult learning theory and methodologies
- Experience collaborating with subject matter experts to identify and create targeted learning solutions
- Ability to write effective copy, instructional text, audio/video scripts
- Experience using Microsoft Office (Powerpoint, Word, Excel)
- Knowledge of authoring software such as Adobe eLearning Suite or similar
- Previous experience using SAP or equivalent ERP
- Knowledge of Adobe Illustrator, InDesign and Photoshop a plus
21
Corporate Trainer Resume Examples & Samples
- Present baseline technical information such as product and sizing; train on key selling skills; how to increase profits; marketing the generator product; effective communication, etc
- Assist Instructional Designers to prepare classroom curriculum; Curriculum can consist of fully illustrated PowerPoint presentations, printed learners guides, job aids, role-play exercises, handouts
- Assist Instructional Designers to prepare online curriculum; online curriculum development can include recording and editing narration, taking photographs to help illustrate the content, creating graphics and working with authoring software
- High technical aptitude and ability to learn product offerings on an escalated pace
22
Corporate Trainer Resume Examples & Samples
- Facilitation of current instructor led soft skills training courses
- Deliver other training programs using various modalities including: instructor led, online through an eLearning or Virtual Learning Environment, or occasionally on a one-on-one basis
- Utilize eLearning courses in our LMS to facilitate training
- Perform training needs analysis
- Incorporate Adult Learning principles into training development and delivery
- Analyzes course evaluations in order to judge effectiveness of training sessions and to implement suggestions for improvements
- Participate in the development of new soft skills training based on training needs analysis, utilizing a variety of methods
- Designs and develops supplementary course materials such as handouts, manuals, job aids and exercises
- Bachelor’s Degree from a Four (4) year College or University
- Minimum two (2) years demonstrated training / facilitation experience
- Ability to use PC in and MS Office Suite, especially PowerPoint, in Windows based environment
- Organizational Development exposure
- Experience with eLearning
- Experience designing training courses
- ATD Certifications
- Process Improvement experience
- We offer competitive salaries, an excellent benefit package including medical, dental, vision, and (401k)!*
23
SQL Database Corporate Trainer Resume Examples & Samples
- Multi-Table Queries
- Introduction to Stored Procedures and Custom Functions
- Multi-Table Joins Overview
- Logic Structures
- Further Stored Procedures
- Functions
- Critical Thinking: Corporate trainers will have to develop or assess materials that will help employees understand the subjects being taught. Trainers will have to understand the needs of the employees and judge what will work
- Decision Making: Trainers will have to decide the best programs to train their employees and meet the needs of the organization
- Communication Skills: Trainers need to speak present to groups of employees, speak interpersonally with individuals, report to management and meet with vendors. They must be friendly, clear, strong speakers
- Presentation Skills: Trainers must have excellent presentation skills to present training programs
- Interpersonal and Observational Skills: Trainers require good interpersonal and observational skills so that they can assess trainees understanding and knowledge of the training materials
- Subject Matter Expertise: Trainers must have comprehensive knowledge of the topic they are discussing so that they can communicate the correct information and handle any questions from trainees. If they are providing instruction in skills, trainers must be competent to demonstrate the skill themselves
24
Customer Service Corporate Trainer Resume Examples & Samples
- Facilitate learning via classroom instruction and webinars; incorporate a variety of presentation methods and applications to accommodate adult learning styles
- Deliver new hire training and other departmental training programs; provide creative, effective classroom instruction throughout the organization
- Manage classroom environment, analyze results and identify gaps in training needs
- Design leader and participant guides, job aids, training curriculum and other required coursework that is clear, concise and accurate
- Create exercises, instructional activities and training assessments that reinforce learning
- Partner with Subject Matter Experts (SME’s) to create and revise departmental procedures through process mapping
- Explore new ideas for improved workflow and automation enhancements
- Support departmental initiatives and identity ways to enhance training effectiveness
- Contribute to the overall success by identifying ways to continuously improve the learning process
- Facilitates continuing education classes to existing call center staff for new products, services, customer service skills and Marketing launches
- Creates and presents customer service training curriculum and programs for various circulation operations teams as needed
- Provide performance feedback to class participants and shares responsibility for the professional development of the customer service and support staff
- Communicates with various units within the call center, including WFM, Human Resources, Quality and the IT Support
- Minimum 2- 5 years of professional classroom facilitation; experience must be in a training capacity, preferably in a contact center environment
- Exceptional facilitation, presentation and listening skills
- Strong writing skills, attentive to details and capacity to develop quality training material
- Committed to excellence, has strong work ethic and takes pride in their work
- Generates new and innovative solutions to complex problems, and proposes improvements to processes
- Typically acts as a lead or expert with considerable on-the-job experience
- Working knowledge of Windows 10 and Internet Explorer
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Corporate Trainer Resume Examples & Samples
- Effective Educator – Ability to provide training in a manner in which associates can learn and be successful in the job role
- Oral Communication - Listens and gets clarification; Responds well to questions
- Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information
- Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality
- Customer Service - Responds promptly to customer needs; Responds to requests for service and assistance; Meets commitments
- Teamwork - Balances team and individual responsibilities; Contributes to building a positive team spirit; Supports everyone's efforts to succeed
- Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently
- Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position
- Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Monitors own work to ensure quality
- Adaptability - Adapts to changes in the work environment; Manages competing demands
- Dependability - Follows instructions, responds to management direction; Keeps commitments; Commits to long hours of work when necessary to reach goals
- 401K Plan, Health Insurance (medical, dental, and vision), Paid Vacation, Paid Sick, Paid Personal, Paid Holidays, Flexible Spending Accounts (Health and Dependent Care), Employee Assistance Program, Tuition Reimbursement, Employee Discounts and a definitive career path
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Corporate Trainer Resume Examples & Samples
- Build and oversee the production of classroom handouts, instructional materials, aids and manuals and incorporate training materials from the various Product teams into the training program
- Ensure the training experience is focused, progressive, innovative, high energy and aligns with the strategic priorities of FIS and the businesses
- Develop and implement highly interactive, creative exercises and experiences (i.e. huddles), that build skill, proficiency, and confidence
- Ensure training documentation is current and relevant to career objectives
- Evaluate the competency of the new and current employees to measure progress and determine the effectiveness of the training exercises
- Validate the competency of the new employee for potential transition to the Product teams
- Report on progress of employees under guidance during training periods and maintain trainee records
- Work closely with various Product teams to gain knowledge of Product features in new releases to enhance the training program
- 3+ years of experience developing and delivering training focused on positions that interact with clients and customers (customer service, call center, client service, etc.)
- Knowledge of instructional design theory and learning principles as well as experience implementing instructional design and adult learning and training methodologies
- Financial industry experience
- Effective communication, presentation and facilitation skills, both oral and written
- Strong interpersonal skills with precise attention to detail
- Significant knowledge of Microsoft Office Suite and Adobe Publisher, or other instructional software
- Strong collaboration, coaching and mentoring skills
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Corporate Trainer Resume Examples & Samples
- Direct supervision of __ full-time employees, including
- Education: Bachelor’s Degree (accredited) in Human Resources, Business Administration or similar area of study, or in lieu of degree, High School Diploma or GED (accredited) and 4 years of relevant experience
- Experience: 7 years of relevant work experience (in addition to education requirement)
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Corporate Trainer Resume Examples & Samples
- Assists with the design, development, coordination, and administration of assigned Bank of Hawaii development programs. Assists with the identification of external vendors to develop programming for program development path. Assists with the creation of developmental plans and tracks progress of program participants. Conducts regular performance evaluation check points and schedules and facilitates events and developmental programs. Consults with lines of business (LOB) and assists with development of LOB specific training programs. May develop programming for mentors as required by program
- Assists with budget development, monitors expenses, tracks and analyzes training data for overall employee development programs sponsored by Talent Development and business units. Coordinates, monitors expenses, reports, and creates and updates policy and procedures for external programs to include but not limited to the Tuition Assistance Program (TAP), College Assistance Program (CAP), Professional Certification Program (PCERT), Professional Education Program (PEP), and Toastmasters. Ensures that program policy and procedures are adhered to and that programs are on par with industry standards
- Manages, coordinates, and delivers New Hire Orientation training. Delivers other training program as assigned. May coach and mentor department staff members. Continues personal and professional development
- Performs all other miscellaneous responsibilities and duties as assigned
- Minimum 3 years work experience with training processes including planning, design, delivery, and evaluation
- Experience implementing concepts of adult learning principles, instructional design, needs assessment and performance measurement and evaluation preferred
- Demonstrated proficiency and expertise with personal computers in a networked environment and Microsoft applications (Outlook, Word, Excel, Access and PowerPoint) or similar software
- Knowledge of or ability to use bank software, systems and equipment
- Excellent written and verbal communication skills, including facilitation and presentation skills
- Demonstrated project management, time management and superior organizational skills
- Must have excellent interpersonal skills and the ability to work with all levels of management
- Demonstrated critical thinking and analytical ability
- Able to manage multiple programs with changing deadlines in a fast paced environment
- Should be a team player with excellent collaboration and partnering skills
- Able to work flexible hours including holidays, weekends and evenings as needed
- Must be able to push/lift up to 25 lbs
- Able to provide own transportation or to operate a vehicle with a valid driver’s license, and able to commute and arrive at intended destination as required
- Must be able to travel off-island as required
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Corporate Trainer Resume Examples & Samples
- Responsible for all tasks and activities related to the delivery of the course/workshop content
- Responsible for the management of an effective learning environment, including communication with students through electronic methods as well as in class
- Follow approved course curriculum, per college policy, assuring successful completion of identified student learning outcomes
- Maintain current industry standards and best practices as appropriate
- Demonstrate and support professional commitment to program goals, as well as Division, School and College policies, Mission and Values
- Attend required training and departmental meetings
- Give timely feedback to students on assignments, quizzes, exams, projects; clearly communicate expectation related to coursework
- Maintain open line of communication with program manager/coordinator
- Maintain student records as required by the program (i.e., grades, attendance, waivers, etc.)
- Adapt curriculum to meet changing industry trends and/or standards
- Engage students through classroom discussions and activities
- Ensure students are given multiple opportunities to acquire knowledge and skills they will need to successfully complete the course, apply what they have learned and demonstrate they are developing the skills necessary to be successful
- When appropriate, assist in identifying student placement or career advancement opportunities
- Other duties as needed to support program success
- Computer and software skills (Email)
- Able to work effectively with a wide range of constituencies in a diverse community
- Must be adaptable, flexible, and have the ability to multi-task
- Demonstrates proficiency and passion for teaching
- Track and keep records of student enrollment and progress
- Must be dependable
- Salt Lake Community College may perform a criminal background check on the selected finalist
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Corporate Trainer, Lineworker Resume Examples & Samples
- Maintain records of student performance, including test administration and posting of all grades into appropriate on-line system
- Maintain student information confidentiality in compliance with FERPA regulations (Family Educational Rights and Privacy Act)
- Approved course curriculum must be followed, per SLCC policy, assuring successful completion of identified student learning outcomes
- Incumbent is required to meet course goals and follow format as provided through his/her instruction
- Assist Program Coordinator through providing lists of class supplies required and submitting curriculum updates as needed to maintain current industry standards
- Demonstrate and support professional commitment to the Lineworker industry as well as to the Division, School and College policies, Mission and Values
- Demonstrate depth of understanding of the IPSA requirements for testing levels of Lineworker Apprentice
- Instructor will be responsible to give timely feedback to students on assignments, quizzes, exams, projects; clearly communicate expectation related to coursework; maintain open line of communication with program coordinator; maintain student records as requested by the program coordinator (i.e., grades, attendance, waivers, etc.); adapt curriculum to meet changing industry trends and/or standards
- The format of this course will be a combination of lectures, class discussions, student presentations, assignments, and hands-on activity. The instructor must be comfortable in varied learning environments
- It is the responsibility of the instructor to ensure that students are given multiple opportunities to acquire knowledge and skills they will need to successfully complete the course, apply what they have learned and demonstrate they are developing the skills necessary to be successful
- Assist in identifying student placement or career advancement opportunities
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Corporate Trainer Resume Examples & Samples
- Ability to teach and coach students to facilitate learning
- Provide interesting and relevant projects that demonstrate solutions to common work place problems
- Provide feedback for student projects
- Treat each student with value and respect
- Demonstrates proficiency and passion in subject matter
- Ability to teach and coach students to facilitate learning
- Provide interesting and relevant projects that demonstrate solutions to common work place problems
- Provide feedback for student projects
- Ability to work effectively with a diverse student population
- Treat each student with value and respect
- Punctual, dependable, reliable
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Corporate Trainer Resume Examples & Samples
- A Bachelor’s degree or equivalent work-related experience with five to ten years of training experience
- Strong knowledge of Microsoft office software applications
- Strong planning and organizational skills are required, as well as proven presentation and facilitation skills
- Experience in creation of technical manuals and quick reference cards
- Experience managing multiple projects from inception to completion and adjusting effectively to changing priorities
- Strong initiative and self-starting necessary for success
- Knowledge of online training creation tools a plus (example: Camtasia or Articulate)
- ASTD HPI Certification a plus
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Corporate Trainer Resume Examples & Samples
- Facilitates all New Hire training program, including delivery of group classes, support of cultural engagement events and delivery of one-on-one sessions as necessary to improve Firm's ability to attract and retain talented employees
- Facilitates technology training program, including delivery of group classes, sourcing on-line training and delivery of one-on-one sessions as necessary to improve professional’s ease and effectiveness with all Firm's technology
- Serves as liaison to the Firm’s instructors and SMEs
- Manages KRU webpage in order to enhance the flow of news and information regarding training opportunities and class offerings
- Is able to design course materials, online courses using relevant software
- Updates job knowledge by participating in educational opportunities, reading professional publications, maintaining personal networks, and participating in professional organizations
- Accomplishes organization goals by accepting ownership for accomplishing other projects assigned, and exploring opportunities to add value to job accomplishments
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Mortgage Corporate Trainer Resume Examples & Samples
- Assists in the administration of effectiveness measurement of divisional training programs through testing, on-the-job usage, etc., and revise program design as needed to ensure effectiveness
- Keeps up-to-date on all Bank policies and procedures, products, and services, and revises training programs as necessary
- Works with internal and external subject matter experts to develop and/or deliver training programs and their corresponding materials (manuals, visual aids, etc)
- Schedules training sessions for individual training programs in coordination with managers to ensure employee availability
- Assesses new hire needs, and reports on the progress of new hires
- Provides support to the Bank’s sales and service efforts
- Books facilities and ensure facility setup, audiovisual setup, and notification of available programs
- Coordinates the delivery of training courses as needed
- Analyzes training requests and proposes solutions
- Professionally represents the Bank University at various corporate meetings, in classroom settings, and with internal and external customers
- Assists Training Manager with other training needs as required
- Frequent overnight travel may be required
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Corporate Trainer Resume Examples & Samples
- Identify learning objectives and design learning solutions, delivery modes, and effectiveness measures that ensure knowledge and skill transfer
- Assess trainee performance; evaluate training and development effectiveness
- Partner with SME’s to conduct business and performance needs assessments
- Attend workshops; review professional publications; participate in professional societies; maintain an up-to-date knowledge of instructional technologies
- Effectively develop and facilitate various training programs
- Experience delivering training content: Progressive experience in training individuals and groups, and in facilitating complex discussions
- Ability to manage a classroom and create a dynamic and positive learning environment
- Provide instruction in multiple environments, including classroom, Web-based, blended and video
- Working knowledge of training practices and techniques, and the principles of adult learning
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Senior Corporate Trainer Resume Examples & Samples
- Facilitates & trains on-site and remote training to new hires and existing sales employees in all branches
- Researches, develops, schedules and delivers training for new initiatives, system projects, products and promotions as well as new or revised processes, policies, procedures, and regulations
- Collaborates with appropriate stakeholders on optimal design of programs and associated training deliverables to meet the identified training need
- Manages development projects from inception to completion
- Designs and develops training deliverables as dictated by the internal instructional design process using a range of courseware and media development tools
- Designs training deliverables in a variety of formats including print, graphics, audio, video, and animation technologies
- Collaborates with external media and design vendors to ensure quality and consistency of product and timely delivery of completed instructional media elements
- Review courseware for instructional effectiveness and usability. Consider feedback from end users and subject matter experts and implement strategies to improve courseware
- Remain current with and have a thorough understanding of the latest industry technology tools and trends in online education and instructional media
- Other duties as assigned and requested
- Able to travel up to 25% of the time
- Bachelor's Degree in Education, Instructional Design or related subject
- Minimum of 5 years of instructional design and/or technical writing experience and corporate training
- Must have full understanding of the ADDIE model approach
- Experience with instructional authoring tools such as Adobe eLearning Suite, Captivate, Articulate, and others
- Experience with publishing online courses compatible with SCORM for LMS
- Strong instructional design and training needs analysis skills
- Excel in communication skills, both verbal and written
- Solid relationship building skills with all levels of an organization. Must be able to work with many different personalities and build quality relationships with appropriate stakeholders
- Able to multi task with the ability to rearrange priorities on short notice
- Able to work within time constraints to learn a topic & develop training deliverables quickly
- Strong research and reading comprehension skills required
- Ability to complete tasks under limited supervision
- Must have strong understanding of Adult Learning theory
- Must demonstrate understanding of blended learning approaches around 3 generations of learners
- General understanding of gamification as applied to designing courses
- Must demonstrate comfort facilitating in a Classroom Webinar environment
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Corporate Trainer Resume Examples & Samples
- Consult with all levels of management as assigned regarding associate and group learning and development needs and coordinate to customer’s satisfaction
- Schedule training opportunities to meet Nelnet leaders’ learning needs
- Learn and customize current training offerings to deliver as scheduled
- Design, develop, and deliver new training programs when needed; using various media
- Deliver human resources training programs to all locations of Nelnet, including new associate orientation
- Evaluate the effectiveness of individual training programs through various assessment and feedback mechanisms
- Act as a representative of corporate training by taking initiative, staying current with trends, benchmarking other learning organizations
- Partner with People Services team members
- Manage all aspects of the training environment, including logistics, technology, and scheduling
- Maintain courses and learning activities in the Nelnet Learning Portal (LMS)
- Commit to Performance Based Organization (PBO) & Easy to Do Business with (ETDBW) philosophy
- Contribute to Continuous Process Improvement
- Translate system, business requirements and technical design documentation into end user training by employing various media
- Assist in the coordination, content development, and coaching for a variety of meetings
- Assess and analyze training needs of internal groups
- Prepare product training manuals and materials
- Partner with other Nelnet groups to design, package and distribute materials
- Track participation and evaluate effectiveness of training programs
- Conduct content and other informal and formal research as required
- Primary resource to management team on training issues
- Professional Training and Development Skills
- Adult Learning Theory
- Written Communication Skills
- Customer Service Skills
- Teamwork
- Lifelong Learner
- Service Excellence
- Oral communications
- Written communications
- Working with MS Office
- Managing Multiple Priorities
- Decision Making and Critical Thinking
- Presentations
- Facilitation
- Training/Development
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Corporate Trainer Resume Examples & Samples
- Primary function is to support the training needs of subject matter experts including scheduling and content creation
- Retrieve content and personal experience from subject matter experts to develop training material with a goal of results based training
- Facilitate hourly to multi-day programs involving professional skills development
- Propose, plan and coordinate learning events with internal and external partners and sources
- Responsible for conducting and/or supervising effective and engaging training
- Assess training needs through consultation with managers, employee surveys, interviews/interacting with employees, focus groups, or personal observation
- Research successful external training for consideration of implementation
- Present information using a variety of instructional techniques or formats, such as role playing, simulations, team exercises, guided discussions, videos, or lectures
- Obtain, organize, and/or develop training manuals, guides, or course materials, such as handouts or visual materials
- Monitor, evaluate, or record training activities to record program effectiveness
- Evaluate training materials prepared by instructors, such as outlines, text, or handouts
- Evaluate methods of training delivery to optimize training effectiveness and minimize training costs
- Superior presentation and communications skills, both written and verbal
- Strong critical thinker
- Independent worker, who also thrives in a collaborative team environment with an ability to build strong, lasting relationships across all departments
- Advanced proficiency in Microsoft Office Suite
- Excellent analytical skills and attention to detail
- A creative mind in developing and presenting training material
- Previous experience in developing content and creating training material in a corporate environment
- Bachelor’s degree in Communication, Business, Human Resources, Organizational Leadership, or Education
- 2 – 4 years’ previous experience
- Experience in designing and producing business-specific training programs, resources and processes through analysis, design, development, implementation, and evaluation
- Familiarization with Learning Management Systems and/or distance education platforms is a plus
- Preferred 4-6 years’ previous experience
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Corporate Trainer Resume Examples & Samples
- Facilitate half and multi-day programs that incorporate onboarding, professional skills development and leadership training
- Plan and coordinate learning events with internal and external partners
- Prepare and organize training materials for sessions
- Monitor survey results and participant responses for improvement opportunities
- Partner with program managers to provide best-in-class learning experiences
- Mentor trainers across the entire organization
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Corporate Trainer Resume Examples & Samples
- Conduct needs assessment by identifying performance gaps to develop technical, systems, performance and process improvement solutions for use in a variety of settings to meet the needs of a diverse audience and ensure employee accessibility to programs
- Monitor and analyze industry trends by researching and investigating existing systems, performance and process improvement solutions to ensure learning and development program design and development aligns with industry best practices and meets department strategy and learning objectives
- Deliver personalized and quality service by collaborating with assigned department leaders, managers, staff and subject matter experts to build relationships and instill trust through sharing knowledge of desired outcomes and benefits of developed solutions
- Contribute to a positive work environment by demonstrating cultural expectations and influencing others to reward performance and value "can do" people, accountability, diversity and inclusion, flexibility, continuous improvement, collaboration, creativity and fun
- Adopt National General Insurance values in personal work behaviors, decision-making, contributions and interpersonal interactions; manage own career development by soliciting feedback and valuing other perspectives
- 4 years of relevant experience including insurance industry experience; learning and development or technical training
- Basic working knowledge of ADDIE model
- Basic working knowledge of learning management systems/learning content management systems
- Insurance coverage or insurance operations
- Support trainee performance through progress measuring, reviewing work and encouraging reporting of setbacks
- Analyze the current state and desired future state and determine how to bridge the gap
- Observe and evaluate the outcome of a project and interpret the results and their implications
- Works independently with little supervision
- Occasional travel (approximately 5-10 trips annually)
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Senior Corporate Trainer Resume Examples & Samples
- Conduct comprehensive needs analysis to ensure that training fulfills company objectives
- Collaborate with management and subject matter experts to identify the learning objectives, content development or procurement, and delivery of proposed trainings
- Work as a B2B sales training subject matter expert for new client team launches/training initiatives
- Develop clear and informative training procedures and materials for all training topics
- Work with PCO Leadership Team to develop employee training for Sales Leadership, Sales Representatives, and Sales Support position
- Identify and present sourced best-in-class Partner Channel sales content for use within MarketStar
- Work closely with SMEs to develop programs to gauge knowledge-shift
- Partner with sales managers inside of PCO for follow-up on training initiatives 30/60/90 days after training
- Partner with BI to analyze sales data to identify successes or opportunities for improvement in training
- Facilitate the ongoing execution of the Nexgen leadership program
- Create and maintain a training calendar with the PCO directors for all training projects
- Train client teams on an ongoing basis
- Work closely with the PCO Operations Manager on a variety of projects and training initiatives when needed
- 3 or more years of related work experience (L&D, Project Management), with experience in sales and training inside B2B Partner Channel required
- Ability to translate technical content into classroom training or eLearnings
- Self-motivated and resourceful, with the proven ability to multi-task and operate successfully under tight deadlines and time pressure
- Learning Management System and video conferencing experience preferred
- Strong written and oral communication skills
- Scheduling and coordination experience a plus
- Team player / collaborative style / innovative
- All applicants must apply online, or send your resume to recruiting@marketstar.com
- If selected, you may be asked to complete a video interview and must have access to a computer or device with a webcam
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Customer Service Corporate Trainer Resume Examples & Samples
- Training on all products and services associated with Customer Service for United American Ins., Liberty National Life, Part D and Globe Life and Accident Ins. Co
- Conduct training sessions covering specified areas such as on-the-job training, use of computers and software, interpersonal skills, quality & process issues, and product knowledge
- Maintain and update intranet site with all necessary information (changes to processes/procedures, new features, changes to existing policies and/or new policies, etc.) utilized by Representatives. Notify the department of updates
- Monitor and report training progress of new and existing trainees and inform management
- Confer with management and supervisors to gain knowledge of work situations requiring training and to better understand changes in policies, procedures, regulations, business initiatives and technologies
- Maintain access and templates for Customer Service department applications (CSE, Letter Writer, etc.)
- Ability to perform root cause analysis (RCA) of issues for customer service to assist in resolution
- Conduct user acceptance testing of Customer Service IT application to approve functionality changes/fixes
- Ability to implement process improvement initiatives outlined by management
- Ability to author and maintain insurance plan information provide by actuary
- Conduct regulatory research and work with legal and compliance to maintain regulatory compliance for life, health and Part D process, policies and procedures
- Excellent oral and written communication skills with the ability to write routine reports and correspondence
- Ability to speak effectively before groups of employees. Must have the ability to give honest and productive feedback
- Able to function independently in a multi-task environment, as well as part of a team
- Strong planning and organizational skills
- Proven presentation/facilitation skills
- FrontPage or HTML skills
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Corporate Trainer, Gucci Resume Examples & Samples
- Facilitate dynamic and engaging new hire inductions, at least once a month that inspire and excite all new associates
- Follow-up on new hire post-induction in-stores via conference calls and leveraging in-store ambassadors and cross-functional partners
- Assist in coordination of logistics and communication with new hires and managers
- Manage all activity, tools, and budget around new hire induction
- Keep abreast of best practices in on-boarding and induction and apply as needed
- Be knowledgeable in organizational activities in order to convey to new hires
- Coordinate on-going training and leadership development initiatives, as directed by Director of Training
