Client Trainer Resume Samples

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B Gerlach

Berry

Gerlach

93798 Purdy Summit

Dallas

+1 (555) 653 4923

93798 Purdy Summit

Dallas

Phone

p +1 (555) 653 4923

Experience Experience

Los Angeles, CA

Technical Trainer Petro Client Services

Los Angeles, CA

Rosenbaum LLC

Los Angeles, CA

Technical Trainer Petro Client Services

Designs course outlines, gathering supporting technical documentation and developing course workbooks, trainer notes, job aids and support documentation
Assists in providing training and support to remote counterpart
Provides input on the design of quality monitoring formats and standards
Creates video training programs including writing storyboards, video production, video editing and posting to websites
Works in live field environments with certified technicians on VeriFone hardware/software
Manages and updates existing curriculums offered by VeriFone
Works with engineering, technical support and manufacturing to ensure that course material reflects current product features

San Francisco, CA

Client Tech Supt Specialist Trainer

San Francisco, CA

Ziemann, Cummerata and Harvey

San Francisco, CA

Client Tech Supt Specialist Trainer

Utilizes best practice processes around work assignments, project management, and quality of output while maximizing overall team performance
Assists customers by diagnosing problems and providing resolutions for technical service or care issues
Improves efficiency, quality and service of ongoing work
Identifies, researches and provides input on unique or recurring customer problems
Applies advanced and demonstrated knowledge of a wide range of policies and procedures for the area
Responds to customer technical problems/issues related to hardware, software and networking via e-mail/chat, online, social media and phone
Monitors and tracks issues to ensure accurate resolution

present

Los Angeles, CA

Senior Client Trainer

Los Angeles, CA

Mraz and Sons

present

Los Angeles, CA

Senior Client Trainer

present

Works collaboratively with key resources to develop and update training materials
Design, Develop, and Update Training Documentation and Presentation Materials for Digital Finance and Payments financial institution training - 50%
Creates and maintains training materials (course outlines, leader's guides, presentations and participant manuals) for assigned training classes
Responsible for educating financial institution customers on internet banking and cash management solutions
Determines the scope, audience and goals of assigned training projects and identifies subject matter and writes course content for instructor led and online training
Manages program logistics, and direct administrative support in the successful delivery of sessions
Plans and manages multiple projects within time and budget constraints

Education Education

Bachelor’s Degree in Education

Kent State University

Bachelor’s Degree in Education

Skills Skills

Excellent time management and organizational skills that enable the individual to meet critical deadlines
Adaptability, Process Project Management, Alignment, Professional
Strong client services skills including the ability to work effectively with other Dealer Services Group associates and vendors
Ability to organize information according to instructional theory and design principles
Good interpersonal and platform training skills for instruction of diverse personalities and work styles
Collaborates with other training professionals to ensure the client receives a cohesive training program that maximizes learning
Ability to lead teams and work well as a team member on complex projects
Experience in training, service, implementation or equivalent knowledge/experience with pertinent payroll, HR, or database products
Excellent verbal communications skills
Up to 25% travel

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10 Client Trainer resume templates

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Client Tech Supt Specialist Trainer Resume Examples & Samples

Responds to customer technical problems/issues related to hardware, software and networking via e-mail/chat, online, social media and phone
Assists customers by diagnosing problems and providing resolutions for technical service or care issues
Uses troubleshooting techniques and tools to identify products that are defective and follow guidelines in issuing service calls/contacts
Advises/educates customers within procedural guidelines to ensure a complete solution to their technical or service questions
Identifies, researches and provides input on unique or recurring customer problems
Remains knowledgeable of Dell’s product line, current industry products and technologies
Focuses on delivering a positive customer experience according to Dell standards
Monitors and tracks issues to ensure accurate resolution
May be involved in revenue generation activities with current Dell customers
Reviews and distributes pertinent cross-functional information
Escalates more complex customer technical issues to senior level support
Applies advanced and demonstrated knowledge of a wide range of policies and procedures for the area
Acts as a highly skilled specialist in one or more areas
Integrates understanding of departmental issues and how related areas interact to achieve results
Keeps abreast of external industry trends and latest advances
Utilizes best practice processes around work assignments, project management, and quality of output while maximizing overall team performance
Develops an understanding of internal operations and how related functional areas interact to achieve results
Improves efficiency, quality and service of ongoing work
Assumes complete ownership of customer issue until resolved involving multiple inbound and outbound communications. Will own the issue and engages/collaborates with multiple resources
Acts independently with substantial latitude to determine methods and procedures on assignments, setting objectives and deciding how to proceed
Provides leadership and mentors team members to transfer skills as well as technicians in other support areas
May triage unresolved software issues according to department procedures and answers technical questions, resolves, or escalates problems
May provide weekly feedback on coaching and training events that took place during the week and how the team is progressing
May be responsible for the technical skill development of a team and evaluated on how well they perform on key performance indicators
Proactively engages the required resources to ensure the customer expectation is exceeded in a timely manner
Contributes to own team/closely related teams by ensuring quality and accuracy of team output
Builds strong relationships with customers and across work areas to improve services and ensure service levels are being met
Builds productive internal relationships at team lead or management level
Collaborates with others to achieve objectives and ensure information flow
Excellent telephone etiquette skills
Demonstrates initiative and good judgment in resolving issues effecting customer satisfaction
Must be able to speak and write in English and Chinese
Mastery of Dell products, customer service, policies and procedures
Works effectively and efficiently under time constraints and high stress/pressure environments
May require advanced industry/ internal certifications applicable to role

Senior Client Trainer Resume Examples & Samples

Designs, implements and evaluates Client training curriculum and programs. This includes all training materials - training presentations/scripts, online training tools and modules
Manages the Client Training group which provides Client training services when new Clients are on-boarded and as needed when new products, services or regulations are introduced. The scope of Client training includes the loan acquisition system/Client Portal, life of the loan processes, pricing, products, policies and procedures
Develops knowledge and skills within Clients that result in Client mastering the Conduit's technology and business practices
Evaluates impact and effectiveness of training programs and curriculum
Creates and administers Client surveys to assess Client satisfaction with Conduit training programs, products, pricing, platform, technology and service
Designs, implements and manages Client Experience Heat Map to measure Client's satisfaction with each Client touch point
Recommends program and process improvements based on Client satisfaction levels with each Client touch point
Manages Client facing help desk groups to provide technical support to Clients in technology, products and other areas
Provides regular and standard feedback loop designed to assess Client satisfaction level with Conduit platform - technology, products, pricing and services
Prepares Client Call Reports
Assists Commitment Support Team and/or other areas of Conduit as needed
10 years of functional/professional experience
8 years of supervisory or managerial experience
Ten or more years of experience in training and development including needs assessment, design, delivery and evaluation, or equivalent experience in related field
Strong ability to teach, instruct and cultivate knowledge/skills in other individuals
Aptitude for, and extensive knowledge of, systems and technology
Excellent organizational and time management skills. Demonstrated ability to work independently and meet time sensitive deadlines
Exceptional interpersonal skills with high ability to influence others; high level of energy and drive
Knowledge in areas of mortgage banking and Correspondent Lending
Excellent computer skills including MS Word, MS Excel and MS Powerpoint

BIS Client Trainer Resume Examples & Samples

Provide face to face and virtual training and services to users of all products and solutions
Maximize client usage and preference to the solutions
Degree level or higher
Strong training methodology and skills
Knowledge in business data and information
5 years+ training experience+
B2B experiences with proven track record of success

Senior Client Trainer Resume Examples & Samples

Responsible for the design and development of Digital Finance and Payments training
Creates and maintains training materials (course outlines, leader's guides, presentations and participant manuals) for assigned training classes
Collaborates with other training professionals to ensure the client receives a cohesive training program that maximizes learning
Uses evaluation tools to measure course success to learning objectives
BA/BS or relevant work experience
3-5 years of corporate training experience in a technical capacity
Prior experience in the financial services or eBanking industries a plus
Excellent knowledge of general internet technologies
Experience in the design and development of computer based courseware such as Articulate Storyline or Captivate a strong plus
Experience with banking software a strong plus
Strong facilitation, communication and interpersonal skills
Effective business writing skills
ELearning software design experience is a plus- such as Articulate, Captivate or any other eLearning equivalent software
Design, Develop, and Update Training Documentation and Presentation Materials for Digital Finance and Payments financial institution training - 50%
Schedule, Plan, and Deliver Digital Finance and Payments training - 50%

Client Trainer Resume Examples & Samples

Responsible for educating financial institution customers on internet banking and cash management solutions
Determines the scope, audience and goals of assigned training projects and identifies subject matter and writes course content for instructor led and online training
Works collaboratively with key resources to develop and update training materials
Plans and manages multiple projects within time and budget constraints
Manages program logistics, and direct administrative support in the successful delivery of sessions
2-5 years of corporate training experience is a plus
Highly proficient in Microsoft Office and Adobe software products
Detail-oriented and able to work autonomously in a fast paced environment
Strong problem solving and critical thinking skills
Willingness to travel to regional training sites and bank locations as much as 33% of the time
Excellent follow-up, organizational skills and project management skills
Strong teamwork skills
Ability to travel to client locations
Design, Develop, and Update Training Documentation and Presentation Materials for Digital Finance and Payments financial institution training

Client Trainer Resume Examples & Samples

Delivers instructor-led (onsite and virtual) training on the technical features and functional aspects of ADP solutions to enable the effective use of systems, tools, and processes by learners. Ensures Clients are prepared for their initial and on-going utilization of the multiple-product offerings, features, and support services
Provides input to the instructional design team for enhancements and updates to existing training curriculum and participates in the instructional development process by testing/editing materials and by providing feedback regarding class flow, hands-on exercises, and knowledge checks
Applies adult learning theory to adapt delivery to learning styles of participants
Applies excellent facilitation skills to manage group and individual dynamics to maintain an appropriate learning environment and ensure that the objectives of the training are met
Responds to participant questions and elaborates on training content using knowledge of products, business processes, and roles and responsibilities
Keeps up to date and proficient on products and processes used by the organization to facilitate training (ie. virtual training tools), prep the classroom, (ie. desktop imaging/cleanup tools) and course enrollment tools (ie. Learning Management Systems)
Experience in training, service, implementation or equivalent knowledge/experience with pertinent payroll, HR, or database products
Excellent verbal communications skills
Experience with online delivery tools (e.g. WebEx, Live Meeting)
Up to 25% travel

Psap Client Support Trainer Resume Examples & Samples

High School diploma required
College Diploma (3 years) in Electronics or Computer Networks preferred
Minimum 3 years 9-1-1 dispatching experience required
Minimum 1 year training experience preferred

Client Account Response Trainer Resume Examples & Samples

Maintain all Client Account Response knowledge development programs ( Client Account Response Coordinator and Specialist)
Work closely with the Learning & Development department to create training materials
Update and maintain the reference material and policy/ procedure content on the department page on the Insider to ensure that all Client Account Response associates have access to new policies and procedures at all times
Design advanced Client Account Response knowledge examples and assessments. Develop training for all new programs and projects
Liaise with back office operations trainers to coordinate job shadowing and information sessions at
Intermediate knowledge of brokerage back office operations
Strong interpersonal skills, including the ability to explain department policies and train new associates
Good organizational skills with the ability to handle multiple tasks
Proven written and verbal communication skills
Great attention to detail and accuracy
Quick and accurate data entry skills
High degree of analytical/research skills
Ability to maintain proficiency in processing all Middle Office workflow and updating new procedures
Ability to travel on a quarterly basis
Intermediate level proficiency with Microsoft Word, Excel, PowerPoint and Outlook
Foster company success through a professional appearance, being courteous to customers and all Scottrade associates and by having a positive attitude
Associate’s degree in Finance, Business, or related field, or equivalent combination of education and experience required
1+ years of Client Account Response experience required
3+ years customer service experience required
Prior experience coaching and training preferred

Client Specialist & Trainer Resume Examples & Samples

Engage with the clients on a regular basis to ensure high levels customer satisfaction and identify users at risk
Manage and deliver client training to ensure effective usage of the product
Responsible for the renewal revenue, by managing the Westlaw Renewal business, pan India. Assist in the design and execution of a a plan that ensures optimum level of renewals every year
Proactively identifies, cross-selling & up-selling opportunities and work closely with the Sales team to help in driving incremental sales
Implement strategies to handle the low usage clients and devise ways and means to increase in usage of the product
Manage the Student Representative Program to ensure user preference for Westlaw products right from the academic level. Ensure effective implementation of the program
Assist the front end Pre-Sales requirements that include Pre-Sales demos, query solving and solution framing etc, (Suggesting add on package)
Manage the team of front end Training & Customer support

Trainer Client Systems Resume Examples & Samples

Create and present training materials for client retail For Client and ASM HQ, Field Sales, Administrative and Retail associates
Conduct continuous training of the identified client systems for all Client and ASM users at Client/ASM designated training sites
Manage the scheduling and logistics of training classes base on identified user needs and/or system changes
Manage reporting and class documentation process as identified or develop this process
Serve as SME resource for user group(s) on the systems used for each client
5+years of experience in a training role or other applicable experience
Demonstrated experience in conducting training classes, mentoring and/or coaching
Retail Food Industry experience is a plus
Strong written communication and verbal communication skills
Superb presentation skills
Knowledge of client systems or similar systems used and how they operate
Ability to develop strategic plans to grow the business
Ability to work independently and prioritize duties with minimal supervision, in order to meet deadlines
Team building Skills

Client Care Team Trainer Resume Examples & Samples

You will be responsible for ownership of specific course curriculums and modifying courseware as appropriate on an on-going basis. You will consult on learning needs and intervention programs for specific content or target population. You will collaborate on program design and development, as well as recommend changes and adaptations to materials based on actual experience gained with the materials when used in the field
By consulting with the Business Unit, you will be expected to identify problems, trends and/or performance gaps as they relate to employee effectiveness. You will collaboratively develop appropriate strategies to help move the organization to a high performance environment. You will be expected to prepare reports, make recommendations and communicates changes, which impact business policies, procedures or practices
You will coordinate and lead meetings with internal clients to fully understand their daily operations, define their needs and help them achieve their objectives
When necessary, you will provide additional support to other curriculums in the areas of design, development, delivery and measurement. You will work as a team member to develop and deploy learning solutions from needs analysis and design through development evaluation. You will participate in design, implementation and delivery of training solutions that support the enterprise
You will serve as a role model, mentor and coach to internal customers and other team members. You will act as SME regarding all areas of the training function and serve as a resource to managers and to HR team
You will need to maintain proficiency in the systems and procedures underlying the training program
You may serve as Project Leader in the implementation of specific programs and communicate directly with key operational stakeholders to set implementation strategy
Performs other related duties and participates in special projects as assigned
You must have the ability to delegate tasks to other Client Care team members
You must have the ability to follow company policy and understand any rules or regulations governing the work being completed
You must have the ability to understand the impact work has on your department or company
In order to complete duties successfully, you must have very good knowledge of technology to include computers and software programs such as MS Office or other programs that may be specific to the job
You must possess very good oral and written communication skills sufficient to explain departmental policy, methods and/or procedures when completing assignments
You must have very good organizational skills that are sufficient to accomplish work by established deadlines; prioritize workloads and make adjustments to meet business needs
You must be able to apply broad work experience and knowledge when analyzing complex problems
You must be able to consistently identify critical elements, variables and alternatives to develop solutions
You must be able to organize/prioritize existing resources and incorporate new information, as needed, to implement the most effective solutions
You must possess excellent communication skills with ability to state messages in a clear manner by using language that is easy for others to understand
Must be able to modify communication style both formal and informal to match the appropriate level of the audience targeted
You must be able to write with the clarity and precision necessary for the work being performed

Technical Trainer Petro Client Services Resume Examples & Samples

Conducts technical and administrative training courses for VeriFone employees and contractors in the use of complex situations for multiple products
Maintains communication with Client Services and Training management to ensure effectiveness of training and follows up to determine applicability of course material
Requires SME level understanding of current product use and application
Coordinates the scheduling of training
Assesses customer needs for future course development
Assists in providing training and support to remote counterpart
Designs course outlines, gathering supporting technical documentation and developing course workbooks, trainer notes, job aids and support documentation
Prepares lesson plans and Instructor Guides from Engineering documentation, field service requirements, Client Services Knowledgebase or User and Reference Guides
Interacts with Client Services and functional organizations to develop specifications for content of courses and ensures training program(s) meets company and customer objectives
Ensures that training courses address all levels of customers in the use of company products/services
Ensures the quality and consistency of course content meet company expectations throughout the course life cycle
Manages and updates existing curriculums offered by VeriFone
Creates Internet based training programs including design of graphics and templates
Builds HTML backing for courses by hand or through use of common tools (e.g. Adobe Dreamweaver)
Creates video training programs including writing storyboards, video production, video editing and posting to websites
Voices online curriculums
Hosts live webinars using industry standard tools (WebEx, Live Meeting)
Ensures quality of remote training through in person, remote live and recorded audit
Provides input on the design of quality monitoring formats and standards
Utilizes and analyzes reports for trends, patterns, and root causes of issues to be addressed through training
Motivates and inspires team members, maintains healthy group dynamics, facilitates problem solving and collaboration, and helps drive appropriate workplace behaviors
Ensures key service metrics and other goals are met through training programs, direct coaching and mentorship
BA/BS preferred or relevant training experience
Overall experience of 5+ years training development, delivery and curriculum management
Prefer experience in contact center, outsourcing management and payments
Ability to strategically assess clients’ business and identify improvement opportunities
Ability to define specific solutions within an abstract environment
Must have experience in developing e-learning courses
Ability to work unsupervised for long periods of time including travelling while managing multiple programs
Strong grasp of all current Microsoft Office programs
Ability to manage and prioritize multiple products and projects while working under heavy time constraints
Ability to analyze new products and design curriculums appropriate for the level at which the information is delivered
Excellent technical comprehension skills
Excellent verbal and written communication skills including audio recording and technical writing
Ability to work in a distributed team structure that includes shared development responsibilities
Prefer experience with Adobe Dreamweaver, Articulate Studio, Articulate Storyline, Adobe Captivate, Adobe Acrobat, Adobe Photoshop, SharePoint, Power Director
Works in live field environments with certified technicians on VeriFone hardware/software
Requires work outside of normal business hours/days
Requires international travel up to 30%; candidates must be able to travel on limited notice
Candidate must be able to lift 40lbs
Candidate must possess a valid US driver license
Candidate must pass background screening

French & English Client Trainer Resume Examples & Samples

Deliver high-quality French and English instruction via virtual means to new and existing clients via one on one interaction
Understand client specific needs to effectively communicate product knowledge
Remain highly knowledgeable of Identifix product and service offerings
Collect and analyze client feedback to improve upon training delivery
Provides technical support to Identifix French speaking clients who are unable to information within the solution
Documents all customer interactions consistently, thoroughly, and free of grammatical errors
High School Degree or equivalent required
College or technical degree in Computer Science or equivalent preferred
3 + years customer service experience preferred
3 + years training experience preferred
Fluent in French and English
Exceptional multitasking ability
Ability to conduct one-on-one trainings virtually
Flexibility in scheduling to meet client needs with short turnaround

Client Implementation Technical Trainer Resume Examples & Samples

Building a strong foundation of our proprietary software suite particularly how the runtime environment is installed and configured
Be an early adopter of latest product releases and subject matter expert to support internal partners
Evaluating needs and requirements for training program development. Identifies the most effective training delivery method. Consults with subject matter experts and management to determine training scope and content
8-12 years of work experience in software delivery/implementations
Experience in one or more of the following areas
Demonstrated ability to adapt to new technologies and learn independently. Ability to think abstractly and learn quickly
Experience with design/implementation/consulting experience of distributed systems and relational databases
Experience architecting/operating solutions built on AWS and/or Docker

Client Care / Tech Support Trainer Resume Examples & Samples

Develop effective induction programs to assure new hires embrace culture and understand required potentially lacking cultural context for markets to be supported
Monitor and review the progress of trainees through questionnaires and discussions with managers and ensure corrective action when needed
Manage participation during training delivery to ensure maximum contribution - test for understanding, observe behavior and alter delivery method if necessary

Client Trainer Resume Examples & Samples

Adaptability, Process Project Management, Alignment, Professional
Technical Expertise (Job Specific), Collaboration, Results Orientation, Ethics/ Integrity, Service Orientation/Client Focus
Innovation, Talent Development, Performance Management
Ability to organize information according to instructional theory and design principles
Good interpersonal and platform training skills for instruction of diverse personalities and work styles
Strong client services skills including the ability to work effectively with other Dealer Services Group associates and vendors
Ability to lead teams and work well as a team member on complex projects
Problem solving and research skills
Ability to travel: must possess valid driver's license and passport
Excellent time management and organizational skills that enable the individual to meet critical deadlines

Brs Technology Client Trainer Resume Examples & Samples

Plans and delivers complex product training programs of various treasury management applications using instructor-led, train-the trainer, electronic/web-based, and/or multimedia training methods and formats
Conducts client-specific training needs assessments to identify and evaluate relevant training topics for select products
Bachelor’s degree and 1-2 years banking experience or equivalent working experience
Ability to interpret training needs and deliver effective instructional presentations
Proficient in various browser applications used on PC and Mac systems
Skilled in analyzing target audience and presenting ideas in a clear, concise manner
Bilingual skills in English and Spanish preferred
Must be available to work rotating flex schedule (6:30am CT to 7:00pm CT)

Senior Client Trainer Healthcare Resume Examples & Samples

Must be able to present and document training plans
Must be able to work with all levels of professionals to ensure success for the client
Client Development - assigned to clients with any Nuance software to ensure client success and satisfaction
Provide clients with methodology and business process training and customized training on application features and functionality and makes process recommendations related to software application
Create post-training debrief; Coordinate agendas and training dates with client
Expected to travel up to 80% to customer sites to deliver Training Services
Willing to undergo and able to pass a US Government background investigation
College Degree Preferred
3 years health care knowledge/experience required
Strong communications skills both written and verbal and Microsoft office proficiency
Proficient in various training and presentation methodologies
Proficient with multiple software product lines or major modules
Ability to handle multiple projects with rapidly changing priorities and deadlines

Client Support Trainer Resume Examples & Samples

To be a point of training expertise in relation to the Sourcing systems and operational processes that are managed by Procurement Operations, with the aim of delivering effective training solutions in line with Barclay’s policy and compliance requirements
To support and be accountable for education, awareness, training and communication to all business areas utilising our systems, tools and processes, whilst continually reviewing delivery methods and tools to provide best in class training support
To drive best practice and continuous improvement through training and support of colleagues within Sourcing, and throughout the business globally
Act as an SME for the P2P process and systems, supporting and problem solving end-user queries and to investigate and address P2P Compliance issues where requested, as part of the wider Client Support team

Telephonic Client Trainer Resume Examples & Samples

Technical tertiary qualification
Previous training experience would be an advantage
Sound knowledge in MS office

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