Associate Trainer Resume Samples

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TS
T Sauer
Tara
Sauer
17478 Karelle Cove
Los Angeles
CA
+1 (555) 965 6238
17478 Karelle Cove
Los Angeles
CA
Phone
p +1 (555) 965 6238
Experience Experience
Detroit, MI
Associate Trainer
Detroit, MI
Fritsch Group
Detroit, MI
Associate Trainer
  • Establish and support game plans for Performance management
  • Provide the tools to maximize productivity and performance
  • Provides feedback to the Training Manager/Site Director/Global Training Leaders to identify gaps in training and other areas of opportunity
  • Coordinate efforts with the Quality Team to assist in the quality improvement process of the agents
  • + Provides feedback to the Training Manager/Site Director/Global Training Leaders to identify gaps in training and other areas of opportunity
  • Create or disclose clinical development for agent
  • Provide training and onboarding to new LSO staff on the use of PeopleSoft and external systems used in the financial aid process, such as CPS, COD, and NSLDS
San Francisco, CA
Temporary Associate Trainer
San Francisco, CA
Hauck Inc
San Francisco, CA
Temporary Associate Trainer
  • Prepare and present training materials through classroom learning, hands on demonstrations, and supporting activities for technical, customer service, and sales accounts
  • Convey timely performance information to the Trainer and Training Manager throughout the training process/cycle
  • Maintain current product knowledge for each account by taking calls, attending team meetings, and side by side observations
  • Ensure effective, consistent communication with managers, peers, and other resource groups, including day-to-day informal interaction with clients
  • Participate in a positive learning culture under the guidance of the Training Manager to include identifying and communicating areas for curriculum development/enhancement opportunities
  • Proficient in Microsoft Office
  • Self-starter, sense of urgency, and works well under pressure
present
New York, NY
Senior Bioanalytical Research Associate Trainer
New York, NY
Renner LLC
present
New York, NY
Senior Bioanalytical Research Associate Trainer
present
  • Organizes, conducts and evaluates analytical results and testing
  • Serves as lead chemist on projects, overseeing a small group of technical staff, with minimal supervision
  • Documents work and maintains study documentation and laboratory records
  • Promotes a cohesive team environment
  • Suggests and performs modifications to test methods or procedures where precedence exists
  • Provides input and participates in project meetings, plans, monitors and guides project work
  • Independently sets up, maintains, operates and performs routine and non-routine maintenance on general equipment, including problem identification and resolution
Education Education
Bachelor’s Degree in Adult Education
Bachelor’s Degree in Adult Education
Strayer University
Bachelor’s Degree in Adult Education
Skills Skills
  • Strong interpersonal skills, the ability to perform effectively as member of a team and ability to travel
  • Ability to creatively use resources and adjust to changes quickly and professionally
  • Excellent time management, prioritization skills, and ability to manage expectations effectively when handling multiple tasks and deadlines
  • Strong attention to detail
  • Coordinate efforts with the Quality Team to assist in the quality improvement process of the agents
  • Demonstrated ability to effectively facilitate meetings and remote interaction
  • Experience in training, service, implementation or equivalent knowledge/experience with pertinent payroll, HR, or database products
  • Excellent verbal communications skills
  • Ability to work in a normal office environment
  • Strong Presentation skills
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15 Associate Trainer resume templates

1

Associate Trainer Resume Examples & Samples

  • 2-3 years of experience as a corporate trainer or in a job capacity that includes training support responsibilities
  • Experience with process/system documentation is preferred
  • At least 1 year of experience as Customer Service Representative or Lead in international environment is preferred
  • Able to convey information clearly, concisely, and effectively when speaking one-on-one or in groups and through written documents and email
  • Capable of working effectively in teams and with people who have different backgrounds, ideas, perspectives, disciplines, and values
  • Must be well organized and have an ability to multi-task
  • Capability to learn new technologies quickly and PC skills including Microsoft Office required
  • Fluency in Spanish and/or Portuguese is preferred
  • Bachelor's degree (completed or in progress) preferred
2

Associate Trainer Resume Examples & Samples

  • Making sales coaching to new/existing agents and supervisors
  • Deliver a sales patent - certification
  • Deliver the sales training
  • Offers and products expert – prime
  • Establish and support game plans for Performance management
  • Be sure to provide sales data quantity and quality on a regular basis
  • Provide the tools to maximize productivity and performance
  • Analyze key indicators and take action if necessary
  • Create or disclose clinical development for agent
  • To listening, analyzing behaviour and come back with feedback to the team managers
  • Create/support call reports with personal improvement plans on a daily basis when needed
  • Set and monitor level controls problems
  • Create calendars of events (campaigns, reports, meetings, training, etc.)
  • Make reports and quickly identify issues with the Director and the people involved
  • Participate in various meetings with internal and external (weekly meetings and group listening, etc…)
  • Perform various clerical tasks; executive presentations
  • Minimum of 8 years of experience in telemarketing Outbound, Inbound and e-Chat sales
  • Strong leadership, influence, credibility and persuasion
  • Considerable autonomy
  • Increased knowledge in products and services from Bell business market and its procedures
  • Biligualism, excellent oral communication and written in French & English
  • Strong selling skills demonstrated
  • Strong knowledge of Small business products
  • Knowledge environments Word, Excel, intermediate, (pivot tables, charts, graphs, documents and presentations) and PowerPoint (intermediate level)
  • Focuses on customer orientation and results-oriented
  • Attention to detail and follow-up
  • Experience with our external partners is a must
  • Considerable skill and experience in coaching
  • Ability to work under pressure and short timelines
  • Strong ability to manage their time, outlook and priorities
3

Patient Access Associate Trainer Resume Examples & Samples

  • Prepare for and support effective facilitation; maintain and apply knowledge of facilitation best practices
  • Conduct appropriate preparation to ensure full understanding of training content and objectives prior to delivery
  • Collaborate with appropriate resources (e.g., instructional designers, business partners, SMEs, business leadership) to facilitate development of appropriate learning objectives and curricula
  • Set appropriate expectations for all applicable stakeholders
  • Identify, understand, apply, and prepare the appropriate training technology to ensure effective learning
  • Leverage Subject Matter Experts as needed to ensure that appropriate learning content is accurate and current
  • Review the established facilitation approach and verify that it meets the learning styles and needs of the audience
  • Ensure that the logistics of the learning environment are completed and in place
  • Ensure that delivered training (including vendor training) complies with learning objectives and meets organizational needs
  • Comply with all required policies, regulations and procedures applicable to the learning process
  • Identify and adapt to the learning styles of the audience during the facilitation process
  • Demonstrate appropriate teaching method, style and pace to optimize learning, adopting different delivery approaches/mechanisms as needed
  • Ensure/provide training coordination/support to facilitate delivery of effective training (e.g., room coordination, supplies/materials, enrollments, scheduling)
  • Apply a learner-centric approach to promote engagement and active participation by all learners
  • Maintain an interactive, engaging and collaborative learning environment
  • Undergraduate degree or comparable related work experience
  • 1+ years of Revenue Cycle experience
  • Experience delivering trainings, facilitating meetings, or public speaking
  • Strong interpersonal skills and excellent verbal and written communication skills to develop and delivery professional and quality training content
  • Comfort delivering presentations to multiple levels of employees and leadership
  • Proficiency in the MS Office Suite, including Word and Excel
  • Travel 25% or greater as needed to delivery trainings (regional/national)
  • Familiarity with: MS4, SMS, EDM, Artiva ,SSI, CA, eFR, MRT, Meditech, and Cerner software
  • LMS, WebEx, and/or SharePoint 2013 experience
  • Experience working within large matrix organizations with international business partners
  • Experience as a quality analyst or coach
  • Prior experience supporting claims, insurance, and/or medical billing organizations
  • Training Certification
4

Associate Trainer Resume Examples & Samples

  • Demonstrate working knowledge of applicable operational platforms (e.g., workflows, procedures, systems) to drive effective training
  • Demonstrate understanding of upstream/downstream impacts of the applicable operational processes including their impact on customers/consumers/providers
  • Identify and leverage appropriate internal resources in order to address issues that may impact the learning process (e.g., systems access, facilities access)
  • Prepare for and support effective facilitation
  • Manage / Support the Learning Environment
  • Measure & Enhance Learning Effectiveness
  • High School Diploma
  • Proficient in PowerPoint and Word
  • Excellent written and verbal communications skills to effectively present training content
  • Ability to utilize multiple systems (presentation software, demonstrate operational systems) while training
  • Travel up to 25%
  • Proficient in WebEx or similar
  • Bilingual Spanish/English
5

Associate Trainer Resume Examples & Samples

  • Positions in this function are primarily responsible for the effective delivery of training programs across the organization
  • May also be involved in the design process
  • Classroom Delivery
  • Virtual Learning and Delivery
  • Undergraduate degree or equivalent experience
  • 1+ Year(s) experience with COSMOS
  • 1+ Year(s) experience facilitating and presenting in a learning environment
  • Claims processing experience
  • Knowledge of Medica processes
  • Knowledge of COB Edit process (Duluth only)
  • Knowledge of CPQ Edit process (Duluth only)
  • Knowledge of claims adjustment process (Eau Claire only)
6

Patient Access Associate Trainer Resume Examples & Samples

  • Demonstrate appropriate teaching method, style and pace to optimize learning, adopting different delivery approaches / mechanisms as needed
  • Ensure/provide training coordination / support to facilitate delivery of effective training (e.g., room coordination, supplies / materials, enrollments, scheduling)
  • Apply a learner - centric approach to promote engagement and active participation by all learners
  • LMS, WebEx, and / or SharePoint 2013 experience
7

Associate Trainer Resume Examples & Samples

  • Plan, organize and facilitate associate training courses using techniques including but not limited to virtual webinar, classroom, on-site
  • Stay abreast of material changes to products and course material
  • Build product and ADP knowledge that instills confidence in our clients
  • Ensure classroom equipment and course material is available and fully operational for all classes (hardware configuration, product databases, mainframe sessions, software available, audio/visual equipment functioning)
  • Participate in ongoing departmental improvement initiatives
8

Associate Trainer Resume Examples & Samples

  • Training Delivery - 60-70%
  • Bachelors in Human Resources or related training field; High School diploma or other degree with equivalent years of work experience will be considered
  • 1+ years of training facilitation experience or equivalent experience in a business operations, corporate, or sales environment; to include performance coaching, on-the-job mentoring
  • Intermediate knowledge of Microsoft Office Suite(specifically Outlook, Word, PowerPoint, Excel)
  • Effective interpersonal, influence, collaboration, communication and listening skills
  • Excellent time management, organizational, and prioritization skills
  • Experience delivering presentations to multiple levels of employee and leadership
  • Strong written skills and use of professional language; grammar, spelling, word choice, working with proof reading/editing documents
  • Previous WebEx software experience
  • Understands adult learning and development methods, processes and needs analysis; (ADDIE, SAM, etc.)
9

Agency Process Associate / Trainer Resume Examples & Samples

  • Provides a consistent on boarding and development experience for Exclusive Agency (EA) owners with implementation of basic agency office processes and application installation relative to technology utilization
  • Assists EA owners with the implementation of consistent business processes and tactics to help drive business results; supports prescribed processes from the Company (e.g. Agency Process Library)
  • Supports Exclusive Agency owners and LSPs to drive improved business results, including the measurement of results and follow-up of process implementations
  • Builds and maintains best practices for the successful operation of Exclusive Agency owners and leverages opportunities to share knowledge/best practices across agencies, Field Sales Leader’s (FSL), and regional staff
  • Maintains accurate and timely records of agency support activities by journaling and using appropriate tracking tools. (e.g. Salesforce)
  • Reinforces education with Exclusive Agency owners and LSPs; and/or develops and facilitates education classes, workshops and seminars, as appropriate, and as identified through conversations with agencies
  • Implements processes by working with Exclusive Agency owners and LSPs through process reviews and observation, and providing advice, tips, suggestions for improvement
  • Maintains proactive working relationship with Exclusive Agency owners, including follow-up process reviews and periodic assessments
  • Takes personal responsibility for ongoing personal growth and professional development by identifying and acting on appropriate training and development opportunities
  • 1-3 years sales management, education, training and development, or agency support experience in Property & Casualty and Financial Services
  • Prior sales leadership, recruiting, agency establishment (onboarding) and agency development experience
  • Experience using Microsoft Office products
  • Knowledge of Property & Casualty and Financial Service products
  • Familiarity with Property & Casualty and Financial Service industry, including competitors and trends
  • Possesses process development and implementation skills
  • Knowledge of process installation, education techniques and other sales processes
  • Ability to articulate, assemble and deliver information
  • Strong communication skills - Includes presentation, business writing, negotiation, motivation and relationship management
  • Problem solving – Uses judgment by applying broad knowledge and experience when addressing complex issues
  • Talent management - Fosters an environment that provides learning opportunities and support
  • Planning and organizational skills - Can engage resources (people, funding, material, support) to get things done; can orchestrate multiple activities at once to accomplish a goal; uses resources effectively and efficiently
  • Ability to accommodate overnight travel
  • Ability to manage corporate expenses accurately and timely
  • Property & Casualty and Life & Health licenses as appropriate for the state (can be attained through development once in the role within the first 90 days) and Industry certifications (preferred)
10

Associate Trainer Resume Examples & Samples

  • New hires are enrolled in and complete all necessary training
  • Completion of and attendance in courses is recorded (you'll be responsible for following through with new starters and their managers to ensure completion)
  • Global new hire orientations are scheduled along with all other necessary arrangements and support staff
  • New starters receive positive initial experience at orientation and are smoothly handed off to their team afterwards
  • Feedback from trainings is collected, analyzed, and reported out to key players
  • Maintenance of all documentation, training assets, and relevant materials
  • Learning Management System (LMS) and all courses within it are kept up-to-date
  • All new hires are supported throughout the onboarding process and have their questions answered
  • Additional support to the broader Learning & Development team
11

Associate Trainer Resume Examples & Samples

  • Delivers instructor-led (onsite and virtual) training on the technical features and functional aspects of ADP solutions to enable the effective use of systems, tools, and processes by learners. Ensures associates are prepared for their initial and on-going utilization of the multiple-product offerings, features, and support services
  • Keeps up-to-date and proficient on ADP's products and services
  • Maintains all relevant certifications to products and services
  • Bachelor's degree in training, education, human resources, business or other related fields preferred
  • A certification in adult education is not required; however an individual is expected to actively pursue achievement within the first 18 months of tenure in the role
  • Experience with ERP systems training (e.g. SAP, Oracle) preferred
  • Bilingual (French and English) preferred
  • Up to 70% travel
12

Associate Trainer Resume Examples & Samples

  • Write course curriculum spanning all course types
  • Conduct training webinars, and write new ones based on business need
  • Assist in on site training in product area of expertise
  • Partner with members of Customer Success organization in delivery of vendor training programs
  • Record audio/video training
  • Establish strong understanding of evolving retail industry
  • Manage concurrent projects with firm deadlines
  • Communicate with internal/external training partners
  • Align training with changes in product/technology
  • Previous customer service experience preferred, with knowledge of supply chain, EDI, and SaaS
  • College degree or equivalent education and experience required
  • Demonstrated experience and proficiency with Microsoft Office (PowerPoint, Word, Excel, Outlook)
  • Demonstrated ability to effectively facilitate meetings and remote interaction
  • Ability to work successfully with all levels in the company and across multiple functions
  • Strong verbal and written communication skills, including the ability to influence others and professionally represent the company to customers and other external parties
  • Ability to adapt to changing priorities and communicate impact to customers
13

Associate Trainer Resume Examples & Samples

  • Maintains top performance while executing Associate responsibilities
  • Assists trainers and/or Grad School Dean to prepare and deliver New Hire and up-training, and with the completion of Training non-class deliverables
  • Follows training class to Grad School and assisst the Grad School Dean when not in class
  • Provides feedback to the Training Manager/Site Director/Global Training Leaders to identify gaps in training and other areas of opportunity
  • Gathers, documents and distributes clear information received from global training and/or client
  • Attends training meetings and responds to emails and phone calls to ensure all program information is documented and updated
  • Assists in monitoring associate calls and performance and conduct coaching sessions, as needed
  • Assists in extracting/generating training reports such as class attendance and performance records, as well as furnishing other training requirements as determined by the program or account operations
  • Excellent non-verbal and verbal communication skills – both oral and written
  • Strong organizational and problem solving skills
  • Proficient in using MS Office products (Word, Excel and PowerPoint)
  • Strong interpersonal skills with the ability to perform effectively as member of a team
  • Ability to creatively use resources and adjust to business changes quickly and professionally
  • Ability to work independently with minimal supervision, but also in a team environment
  • Strong attention to detail
  • Minimum of 30 days Tenure
  • Ability to work in a dynamic environment
  • Ability to work a flexible schedule
  • Ability to travel if needed
14

Associate Trainer Resume Examples & Samples

  • Facilitates classroom training to teach program product knowledge, call handling skills, customer service/sales skills and program process and procedures
  • Assists Grad School Dean to prepare and deliver training on the floor that will improve the agents’ skills, knowledge and performance. Follows training class to Grad School when not engaged in other training
  • Work with Corporate training to create training materials (instructor guides, participant materials, job aids) as needed
  • Gather, document and distribute clear information from updates received by corporate training and the client
  • Attend regular training meetings, respond to emails and phone calls to insure all program information is up to date and documented
  • Responsible for submitting/channeling/documenting all recommendations/revisions from the call center to the program Account Executive or Corporate Trainer
  • Monitors agent calls and agent performance to identify training gaps
  • Coordinate efforts with the Quality Team to assist in the quality improvement process of the agents
  • Participate in calibration meetings with the Client, QA and Results management team to ensure information being trained is up-to-date
  • Maintain class attendance and performance records of agents in training
  • Complete Results required Training forms (Class roster, training logs and other forms as determined on the program)
  • When class is not in session, dedicates at least 2 consecutive hours weekly to taking/making program calls to remain up-to-date and in touch with program training needs. This requirement may be increased by client requirements or business needs
  • Keep a log of the questions that the agents are bringing up and communicate the questions/issues to the program Account Executive or Corporate Trainer
  • Find new ways to be more effective in the delivery of the training to the agents. Learn new techniques to improve classroom facilitation skills
  • The ability to lead teams and measure individual performance
  • Excellent consulting skills, (e.g., critical thinking, problem solving, decision making, and influencing
  • Excellent judgment and problem solving skills
  • Ability to work independently with minimal supervision, but also in a team environment
  • Excellent verbal communication skills for training delivery; must have a dynamic and engaging classroom presence
  • Strong organizational and problem resolution skills
  • Experience in designing and developing training material is preferred but not required, for assisting with the development of training manuals, job aides, tests, and classroom exercises
  • Candidates will have a combination of education and experience in applying adult education theories and the principles of systematic design of training and evaluation. If candidate has no former training experience or education then they must complete the Train-the-Trainer Results University course
  • Successful experience as a Team Leader, Mentor, and/or as a Trainer
  • Ability to work multiple shifts as required
  • Work week while facilitating training may be 45-50 hours
15

Associate Trainer Resume Examples & Samples

  • Maintains top performance while executing Associate responsibilities
  • Assists trainers and/or Grad School Dean to prepare and deliver New Hire and up-training, and with the completion of Training non-class deliverables
  • Follows training class to Grad School and assist the Grad School Dean when not in class
  • Gathers, documents and distributes clear information received from global training and/or client
  • Attends training meetings and responds to emails and phone calls to ensure all program information is documented and updated
  • Assists in monitoring associate calls and performance and conduct coaching sessions, as needed
  • Assists in extracting/generating training reports such as class attendance and performance records, as well as furnishing other training requirements as determined by the program or account operations
  • Strong organizational and problem solving skills
  • Strong interpersonal skills with the ability to perform effectively as member of a team
  • Ability to creatively use resources and adjust to business changes quickly and professionally
  • Minimum of 30 days Tenure
  • Ability to work in a dynamic environment
  • Ability to work a flexible schedule
  • Ability to travel if needed
16

Associate Trainer Resume Examples & Samples

  • Proven success in mentorship, training, and developing
  • Ability to interact effectively as either a leader or as a member of a team and work collaboratively with other departments
  • Familiarity and understanding of Federal Financial Aid regulations
  • Superior organization, prioritization, and self-motivation skills
  • Is subject to inside environmental conditions
17

Senior Bioanalytical Research Associate Trainer Resume Examples & Samples

  • Documents work and maintains study documentation and laboratory records
  • Independently sets up, maintains, operates and performs routine and non-routine maintenance on general equipment, including problem identification and resolution
  • Informs Study Director, Principal Investigator and/or management of any problems and/or deviations that may affect the integrity of the data and recommends corrective action
  • Promotes a cohesive team environment
  • Suggests and performs modifications to test methods or procedures where precedence exists
  • Provides input and participates in project meetings, plans, monitors and guides project work
  • Serves as lead chemist on projects, overseeing a small group of technical staff, with minimal supervision
  • May interact in external client communications
  • Sets up and performs method development and validation of various analytes in a variety of matrices with limited supervision
  • Organizes, conducts and evaluates analytical results and testing
  • Performs QC review of data
  • Maintains a clean and safe laboratory work environment
  • Trains and assists less experienced staff
  • Participates in process improvement initiatives
  • Writes, revises and reviews methods, SOPs and portions of reports and protocols
  • Participates in client visits as needed, assists in communicating technical information
  • Effectively plans and utilizes personnel and resources for timely completion of assigned projects
  • Assists in evaluation of data for incorporation into written reports
  • Experience with use and trouble shooting of analytical equipment is desired
  • Basic knowledge of computers and software programs
  • Familiar with the use of standard laboratory equipment
  • Effective communication (verbal and written), presentation and interpersonal skills
18

Associate Trainer Resume Examples & Samples

  • Assist with the presentation of training programs to internal teams (Account Managers, Brand Marketing, Trade Marketing) Be the product expert for all Newell Brands (CCS, Specifically RCP)
  • Gathering accurate information in the assembly of training materials which include presentations, digital videos, e-learning, and Salesforce.com applications
  • On-board new hires based on functional responsibilities with introductory and advanced level training
  • Identify needs and assist with ongoing professional development learning opportunities for all CCS Employees
  • Other duties as assigned including appropriate training kit development, assembly, shipping, follow up/through, Salesforce.com implementation/usage
  • Bachelor’s or Associate’s degree in Business, Marketing or related field
  • Communication, presentation and writing Skills
  • Strong working knowledge of Microsoft Office (MS Word, Excel, Powerpoint)
  • 1-2 years Sales and or industry experience
19

Associate Trainer Resume Examples & Samples

  • Prepare and present training materials through classroom learning, hands on demonstrations, and supporting activities for technical, customer service, and sales accounts
  • Convey timely performance information to the Trainer and Training Manager throughout the training process/cycle
  • Participate in a positive learning culture under the guidance of the Training Manager to include identifying and communicating areas for curriculum development/enhancement opportunities
  • Bachelor's Degree in related field from a four-year college or university with less than two years of relevant experience preferred
  • Sense of professionalism and ability to develop relationships
20

Associate Trainer Resume Examples & Samples

  • Deliver compelling online and onsite training and consulting sessions to enhance the skills of our customers and/or company personnel
  • Evaluate and contribute to creation of training materials such as handouts, scripts and website content
  • Track activity and expenses using online tools
  • Periodically, evaluate training effectiveness
  • Act as a support fielding questions and issues from clients
  • Handle related tasks as assigned
  • 0-2 years prior teaching/training/consulting experience, preferably with adults
  • Customer focused mindset
  • Strong Presentation skills
  • Willingness to learn new skills and take on new challenges and responsibilities
  • Excellent time management, prioritization skills, and ability to manage expectations effectively when handling multiple tasks and deadlines
21

Associate Trainer Financial Aid Administration Resume Examples & Samples

  • Train others to perform complex and knowledge intensive tasks
  • Create a repeatable Financial Aid training deck and training materials Provide job-specific training to new LSO staff in functional areas associated with the Financial Aid Office and Financial Aid Processing on an as needed basis
  • Provide training to new LSO staff on all elements of student financial planning, award packaging and processing, payment of aid, and problem resolution, within the context of federal guidelines and institutional policy
  • Provide training and onboarding to new LSO staff on the use of PeopleSoft and external systems used in the financial aid process, such as CPS, COD, and NSLDS
  • Oversee the selection and delivery of FlexPath financial aid related trainings—ensuring that all Capella University employees complete/repeat training at the required frequencies
  • Proven success in training and people development
  • Ability to design and maintain training presentations and documentation
  • Ability to tailor and adjust training presentations as appropriate for different audiences
  • Advanced organizational skills—ability to prioritize, manage multiple demands, and present information in a clear and concise manner
  • Effective interpersonal skills including the ability to work with all levels of management, staff, external vendors, and other business partners
  • Strong knowledge of federal regulations related to federal financial aid, and a good understanding of the variety of financial aid programs, with the ability to apply this information in a training environment
  • Ability to listen to customers (e.g. staff, leadership team, other departments, etc.) and to understand and respond positively to their requests
  • Strong knowledge of customer service and the learner experience from an end-to-end perspective
  • Strong personal brand and credibility, strategic thinking, and the ability to influence change organizationally
  • Clear and effective verbal and written communication and presentation skills
  • Maintain confidentiality in projects, initiatives, and individual performance
  • In-depth knowledge of PeopleSoft, CRM, and internal university processes
  • Superior knowledge of MS Office, including PowerPoint and training delivery platforms such as WebEx necessary to reach off-site staff
  • Is designed with an open work space setting and common fluorescent lighting
  • Includes frequent co-worker interaction and corresponding noise levels
22

Temporary Associate Trainer Resume Examples & Samples

  • Under the guidance of the class Trainer and supervision of the local Training Manager, the Associate Trainer will facilitate the training of classes as required
  • Evaluate the performance of agents using tools available such as assessments, playbook observations, etc. and provide recommendations under the guidance of the Trainer and Training Manager
  • Participate in Convergys and client training sessions as required
  • Ability to multi-task, prioritize, and meet timelines on deliverables
23

Associate Trainer / Trainer Resume Examples & Samples

  • Facilitates training to achieve training objectives
  • 1 years relevant work experience
  • Experienced in a life insurance industry / contact call center preferred
  • Knowledge and use of formal sales process
  • Minimum of 2 years Classroom training and development experience required
  • Demonstrated ability to format & design training materials and presentations to support classroom training, to include: manuals, facilitator guides, job aids, and audio visual materials
  • Instructional design experience or certification is a plus
  • Ability to deliver Online courses in either a synchronous (live) or asynchronous (recorded) environment is a plus
  • Life Insurance and Contact/Call Center knowledge is a plus
  • Experience in using & training a “Sales” process is a plus
  • Licensed Insurance Agent or ability to become licensed within 3 months of hire
  • Ability to read, listen, communicate and present effectively both verbally and in writing in order to provide clearly articulated training programs and instructions
  • Ability to educate others
  • Ability to comprehend simple and complex processes
  • Solid Microsoft Office Skills: WORD, PowerPoint, Excel
  • Ability to stand, walk and/or sit continuously to perform essential functions for an eight-plus hour shift
  • Ability to adapt
  • Personal development skills
  • Networking and partnering skills
  • Ability to drive for results
  • Performs a variety of complex tasks simultaneously
  • Exceptional communication and presentation skills
  • Exceptional interpersonal skills, presenting an impeccable professional appearance
  • Expertise in a variety of training concepts, practices and procedures
  • Demonstrated ability to cooperate and partner with all levels of the organization to identify training/educational opportunities and solutions
  • Ability to learn new material and concepts quickly
  • Strong knowledge of Microsoft/PC/Office applications (e.g. Word, Excel, PowerPoint, Project)
24

Production Associate Trainer Resume Examples & Samples

  • Training experience within a manufacturing environment is preferred. Person should have previous manufacturing experience and have served as a guide or assistant to others learning basic manufacturing processes
  • Experience with Aftermarket Services is preferred but not required
  • Advanced understanding of HLA (High Level Assembly) also a plus
  • A minimum of one year with Plexus is required for this position
  • High School Diploma a must
  • Strong Plexus certification portfolio in a variety of courses is also preferred: High Level Assembly (HLA), Mechatronics, Intro to IPC, Product Verification, and Component ID
  • Must be proficient in PowerPoint, Outlook, Word, and Excel. Basic computer proficiency a must
  • Demonstrate knowledge of online Assembly Build Instructions (ABI’s), Standard Operating Procedures (SOP’s), Equipment Operating Instructions (EOI’s), and Work Instructions (WI’s)
  • Willing and comfortable to speak in front of small to medium groups (5-15 employees)
  • Self-motivated, resourceful, and able to work independently in a team environment
  • Flexible to quickly adapt to learning new tasks, moving to new areas to meet changing customer demands
  • Available to work overtime, nights, various shifts and weekends as required
  • Must be able to manage multiple priorities, produce excellent work results and follow through on commitments
  • Strong organizational skills and attention to detail required
  • Experience working with a Learning Management System (LMS) preferred
25

Associate Trainer Resume Examples & Samples

  • Assist Training Manager in skills assessment of training staff through classroom monitoring and feedback
  • Recommend curriculum of training process modifications to training management on the basis of internal customer feedback and/or quality results
  • Proven experience in training methodologies, and soft skills (communication skills, critical thinking, time management, team building, etc.)
26

Data Associate Trainer, Ads Resume Examples & Samples

  • Proficiency in US English, both verbal and written skills
  • Teaching experience in class or virtual
  • Experience working with speech from various dialects and accents
  • Able to work with audio content (wearing headsets) for a portion of the day
  • Bachelor’s degree in a relevant field, such as Linguistics, Communications, or other language or data-related disciplines
  • Experience working with speech or language data, including experience with transcription, annotation, and other forms of data markup
  • Interest in semantics and related areas
  • Practical knowledge of data processing needs and trade-offs
27

Hospital Associate Trainer Supervisor Resume Examples & Samples

  • Understands GPMS computer system and is able to review account data for associate related errors
  • Completely utilizes and understands all facets of OBR system
  • Utilizes Microsoft Excel and Word programs to create spreadsheets and work on assigned special projects
  • Creates and maintains Hospital Associate reference materials and tools
  • Ability to read, analyze, and interpret common and technical journals, financial reports, and legal documents. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Ability to write speeches and articles for publication that conforms to prescribed style and format. Ability to effectively present information to top management, public groups, and/or boards of directors
28

Sales Capability Associate Trainer Resume Examples & Samples

  • DOT Road Test administration
  • Post-accident skills coaching
  • Develop driver coaching tools
  • Support ongoing driver certification process
  • Subject matter expert on DOT Regulatory Compliance
  • Hours of Service
  • D&A Program
  • DQF Process
  • Prior CDL Experience & CDL Class A License
  • Proficient in DOT requirements