Service Trainer Resume Samples

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L Donnelly

Lavina

Donnelly

846 Shanahan Inlet

New York

+1 (555) 571 8729

846 Shanahan Inlet

New York

Phone

p +1 (555) 571 8729

Experience Experience

Phoenix, AZ

Service Desk Trainer

Phoenix, AZ

Bruen LLC

Phoenix, AZ

Service Desk Trainer

Conduct team meetings, communicate recommendations for improvement as necessary, and provide status reporting to the Service Desk Manager
Identify process improvement opportunities within the Service Desk operation and develop training materials for the staff
Help design, Help implement, and supervise processes to improve the workflow process of the level 1 ½ Clinical support
Help manage staffing issues; facilitate conflict resolution when necessary between staff, clients, and management
Provide leadership to the escalation team and develop training materials based on commonly escalated issues
Developing eLearning materials
Develop training materials and service desk standard operating procedures

Chicago, IL

Surety Service Trainer

Chicago, IL

O'Kon LLC

Chicago, IL

Surety Service Trainer

Assist in management of training process (plan, create, deliver, track)
Provide data and feedback to National Practice and Local Office & Center management on use of systems and processes
Facilitate Workload management tools: EPIC and Sure Path
Analyze Management Reports to identify training opportunities and convey to national practice and Local Office & Center management team
Identifying, documents and promotes process improvements, SOPs and Best Practices
Provide weekly reporting and analytics
Performs system administration maintenance (security, reassignments, logins)

present

San Francisco, CA

National Field Service Trainer

San Francisco, CA

Flatley LLC

present

San Francisco, CA

National Field Service Trainer

present

Works with the Regional Manager, Field Service to recruit/hire/retain talented candidates/team members
Will help to establish and maintain performance measurement system
Report any violations of these policies and procedures to Stryker management or in the manner outlined in Stryker’s Ethics Hotline Policy
Complete all administrative duties in an accurate and timely manner, assist in the development of new service procedures, provide new product information to customers, and provide service contract options to customers
Understand that compliance with the Code of Conduct, as it may be amended by Stryker Corporation from time to time, is a condition of continued employment with Stryker
Conduct work in compliance with all laws, rules, and regulations and in accordance with Stryker’s high ethical standards
Provide training to customers on EMS products internally or externally

Education Education

Bachelor’s Degree

Brigham Young University

Bachelor’s Degree

Skills Skills

ITIL background or knowledge is highly desired
Ability to quickly classify the severity of the Incident and respond accordingly
Proven ability to develop positive relationships with customers and maintain a reputation that reflects quality customer service on a continued basis
Ability to function independently and produce results that meet standards of quality
Knowledge of principles and theories concerning group dynamics and the process of grown-ups learning
Proven ability to multi-task, supervise and execute action plans in a team environment
Ability to work in a team environment
Ability to work under pressure
Ability to analyze a problem and come up with a solution
Knowledge of Medical terminology

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13 Service Trainer resume templates

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Surety Service Trainer Resume Examples & Samples

Assist in management of training process (plan, create, deliver, track)
Identifying, documents and promotes process improvements, SOPs and Best Practices
Applications and systems support and new releases / process updates
Assists in the design, delivery and maintenance of primary and refresher training
Responds to IT Helpdesk requests (Centers only)
Provide weekly reporting and analytics
Coordinates New Associate checklist for appropriate system access
Performs system administration maintenance (security, reassignments, logins)
Conducts system troubleshooting and liaise between Center, InSure Vision Technologies, and IT Support
Supports compliance training and audits
BA/BS degree or four years’ experience in the surety industry, with exposure to training or information systems related to surety, especially bond processing
Strong written and oral communication skills, including presentation skills, required
Knowledge of software and hardware technology and systems, including Microsoft Office applications; Surety application experience is a plus
Proven ability to assess, suggest, and apply business processes and technology effectively
Exceptional project management capabilities required
Must be able to travel up to 25%

Regional Service Trainer Resume Examples & Samples

Technical insurance industry knowledge, minimum five years experience
Training or information systems related to client service
Software and hardware technology and systems, including knowledge of Microsoft Office applications
Bachelors degree desired

Center Service Trainer Resume Examples & Samples

Supports Client Support Teams in the Nashville, TN and Tampa, FL locations and Field Sales, Service and Broking
Responsible for management of training delivery for SOPS and Applications
Coordinates these responsibilities with the Manger(s) of Clients Services, National Service Team Lead and office leadership
Works with Willis Tower Watson North America peers to maintain consistent delivery of process training Offers professional support from an operations perspective
Special projects as directed by Manager(s) of Client Services
Travel required – approximately 25-30%
Technical insurance industry knowledge: minimum five years of experience
Strong oral communication including presentation skills and written skills, required
Bachelors’ degree desired

Surety Service Trainer Resume Examples & Samples

Technical surety and insurance industry knowledge
Technical knowledge of EPIC and Sure Path Agency Management Systems, preferred
Training of information systems related to client service
Ability to develop content for training material; liaise with super users for input
Aptitude to assess, suggest, and apply business processes and technology effectively
Bachelor’s degree desired

Service Center Trainer Resume Examples & Samples

Instruct training in a classroom setting on Business Service and Employee Service products
Evaluate trainee’s progress and adjust training methods to suit individual trainee needs
The trainer will need to utilize group and one-on-one situations to teach processes and procedures, responsive customer service, etc
Welcome new employees warmly and help them acclimate to Equifax; reinforce that same courteous and professional manner with advanced employees
Serve as a general subject matter expert for all employees through training programs, and answering individual questions
Work closely with peers, the Manager of Service Center Support, Business Service Center and Employee Service Center to determine trainee needs and communicate trainee progress
Attend work regularly, start and end sessions on time, and manage time effectively
Generate ideas and training classes to enhance the overall Training program

Branch Service Trainer Resume Examples & Samples

Responsible for gathering technical information, build training materials and conduct training in a class room environment, using any and all audio/visual technology available
Build on-line training programs to be used as a training tool
Prepare individualized training materials to be used for our products participates in a multitude of different industry events, training classes and seminars
Create electronic training sessions and will track the completion rate and monitor the result of these sessions
Provide customer service while upholding the level of performance and quality of our products to ensure repeat business and continued loyalty of our customers
Work independently or in a team environment with minimal supervision
Diagnose and repairs of the Prevost, Nova and Volvo products
Develop personal professional and technical skills on an ongoing basis
Foster teamwork and improved communications between sectors at all times
Other responsibilities may include trouble-shooting repair needs which are difficult to identify; independently completing major repair projects, or directing projects requiring a team effort, including supervision of others in the completion of some work
Respect the rules and guidelines of the company
Uphold and promote corporate core values
Elaborate and/or adjust training sessions according to predetermined objectives
Facilitate training sessions in order to reach these objectives while respecting learning principles and organizational principles
Advanced troubleshooting and diagnostic abilities
Be the product expert person for the Prevost, Nova and Volvo products
Ability to assist customers or others over the phone with technical issues and / or questions
Process the knowledge and skills needed to fill in for team leader when needed
Proficient in MS Office Products with knowledge in multiple computer systems including PowerPoint, Excel, Word, Access
Ability to present training in classroom setting as well as on the shop floor (Hands on)
Be proficient in electronic media and laptop use (Technical Prints, Cat Base, Bulletins and Recalls, SAP)
Customer Satisfaction (question: Overall knowledge of technician)
Maintain all requirements for Level 1 and Level 2 technicians
Proactively acquire and expand knowledge of the latest technology and systems in the industry
Studied in a technical discipline with 4 years of experience in various areas and processes related to Prevost, Nova and Volvo service business
Excellent abilities in verbal and written communication
Up to 50%, including international

Service Desk Trainer Resume Examples & Samples

Leadership and influencing capabilities
Expert presentation skills
Expert Communication skills
PC skills (Microsoft Office)
Language abilities, written and oral English (B2+/Upper intermediate)
Knowledge of principles and theories concerning group dynamics and the process of grown-ups learning
Broad Technical Knowledge of Microsoft Applications and CRM Tools
Broad understanding of Service Desk Processes
Previous training delivery experience, preferably within a Contact Centre environment would be an advantage
Experience in international and multi skills/blended environment preferable

Dealer Service Trainer Resume Examples & Samples

Designs, develops, and instructs technical training programs regarding the features and benefits, maintenance, and repair of Peterbilt products and PACCAR engines
Interfaces with various subject matter experts within the Peterbilt organization to attain the technical knowledge to be a competent instructor and mentor to dealership personnel
Provides feedback to appropriate Peterbilt personnel on product, maintenance and service issues that need to be addressed
Continuously improves and modifies training based on formal and informal evaluations from training participants. Contributes to providing best-in-class training within our industry
Manages and coordinates class room training including venue selection, catering, printed materials, training aids, and scheduling
Gives input to and reviews on-line training, workbooks, and manuals related to maintaining and servicing Peterbilt and PACCAR Engine products
Ability to develop training using various media including classroom, on-line presentations, video and manuals
Excellent written and verbal communicator. Comfortable presenting to all levels within a dealership and Peterbilt, including dealer principals and Peterbilt senior management
B.S. in Marketing, Education, Business, or Engineering preferred. Technical training and experience will be considered in lieu of a university degree
Knowledge of a second language, Spanish or French, preferred
Ability to travel between 50-75%

Lead Field Service Engineer Trainer Resume Examples & Samples

Minimum 10 years’ experience with Vehicle Systems/Avionics-Mission Systems
5th generation fighter aircraft experience
Technical writing skills
Training experience (formal or informal)
Extensive background in drawing/schematic reading and interpretation
Fault isolation and problem analysis experience at the sub-system level
Bachelor's Degree from an accredited college
Experience in US Air Force or USN/USMC operations
International customer experience a plus
Development of training material
Experience leading a project or team

Banquet Service Trainer Resume Examples & Samples

Assist Banquet Manager with selection, training, and scheduling of Banquet personnel as needed
Oversee all aspects of assigned banquet function activities, ensuring that all areas are properly set and ready for execution at the appointed time
Obtain and review Banquet Event Orders, and coordinate activities as needed to ensure timely performance of contracted setup, food preparation, and service
Monitor banquet personnel in the performance of their duties
Assist in conducting pre-shift and pre-function meetings
Three or more yearly’s’ experience as Banquet Captain in a high volume, upscale hotel
Hotel Department organizational understanding
Effective leadership, management, and guest service skills
Training manual development
Performance of Banquet Staff
Reevaluate Meeting Reviews and Ratings
New Hire success
Interdepartmental relationship
CBA compliance

IT Service Desk Process & Soft Skills Trainer Resume Examples & Samples

Strong technical, process and soft skills relevant in IT Service Desk environment
Strong interpersonal skills, verbal and written communication skills. Ability to interact effectively with customers, vendors, peers and management via multiple communication channels
Working knowledge about service management tools (e.g. Service Now, BMC Remedy, etc.)
Troubleshooting knowledge for Microsoft Windows 7 / 10, Mac, Mobile Devices (Android & iOS), Microsoft Office applications suite, Office365, MS Exchange, Outlook, local and LAN printers, Wi-Fi, VPN, Internet Connectivity, and Communication tools (Skype, Jabber, etc.)
Work experience with Microsoft Active Directory Users and Groups Management
An understanding of basic network management (TCP/IP, Wireless, DNS, DHCP) including administration of various kinds of network devices
Experience using remote support tools e.g. Remote Desktop, LogMeIn, Team Viewer, Bomgar, etc
Minimum five years of work experience in IT Service Desk environment with at least 2 years as trainer

Service Desk Trainer Resume Examples & Samples

AA Degree in related discipline or HS Diploma
Must have a minimum of 1-2 years of experience as an escalation team lead, with extensive knowledge of Service Desk services, as well as incident resolution procedures
Must have experience in training service desk personnel

Assf Anasoc Medical Service & Support Trainer Resume Examples & Samples

Shall have a minimum of five years of experience as an Officer or Senior NCO with the US military at the Division or Brigade level (or equivalent) with clinic operation experience and have received an honorable discharge
The mentor must have Medical Logistics experience and the ability to plan, organize and conduct training/training events
Global War on Terror combat experience required, 12 months in Afghanistan preferred
Shall possess the skills to communicate effectively in both, written and verbal format. Shall be proficient with Microsoft applications such as PowerPoint, Excel, and Word

Service Delivery Trainer Resume Examples & Samples

Assist the Manager in coordinating training delivery and monitoring effectiveness
Must be proficient in developing a training solution. Use sound adult learning techniques and approved templates. Materials include, but are not limited to, manuals, job aids, visual aids, wall charts and PowerPoint presentations
Create training assessments, surveys and evaluations
Deliver Train the Trainer and coach other team members
Be prepared to attend meetings to present training findings and summarize reports
Insures that appropriate orientation and continued education and training are provided across RCS consistently
Responsible for the development of custom training curriculum
Works closely with departmental leaders to develop and implement focus and project specific training
Lead training related projects and create reports
Communicate and train system enhancements
When training deficiencies exist implement corrective action plans as necessary to deploy training modules
Monitors and assists in process and problem resolution, integrating efforts with training needs and quality monitoring
Act cooperatively and responsibly with patients, visitors, co-workers, management and clients
Maintain a professional attitude
Maintain confidentiality at all times
Bachelor’s Degree or minimum of 3 years of industry related experience preferred
Oral and written presentation skills
1+ years of training experience in Healthcare Patient Financial Services required
Knowledge and experience in all aspects of the healthcare revenue cycle
Ability to work in a team environment that requires quick turnaround and quality output
Advanced knowledge of MS Office Products (Excel, Word, PowerPoint)

Service Trainer Resume Examples & Samples

Create and maintain technical service training materials and training aids in electronic and other formats as needed
Present assigned classroom sessions to dealer technicians
Coordinate with Field Service, Dealers, and Kenworth management to identify training needs for new and existing products
Coordinate involvement of other departments (Engineering, Manufacturing, Marketing, Legal) to design classroom support materials and training aids
Prepare cost estimates for the production of classroom support materials and training aids
Explore and evaluate alternative media for classroom and online training venues
BA/BS degree preferred but not required
Four years of directly related work experience required
Previous experience in production and delivery of industrial training materials highly desired
Previous experience in dealership service or service management in commercial truck industry strongly preferred
Diesel engine certifications or Automotive OEM certifications highly desired
Demonstrated knowledge of heavy duty truck products and manufacturing process desired
Ability to manage large, complex projects
Outstanding verbal and written communication skills including the delivery of formal presentations
Personal computer skills including Windows, Word, Excel and PowerPoint required
Excellent interpersonal skills including the ability to develop trusting business relationships
Up to 60% travel required

Product Service Trainer Resume Examples & Samples

Develop and teach training classes for the Service Technicians that work for Miller Electric’s Authorized Service Agencies, Rental Businesses, and End Users
Partner closely with Miller Electric Business Units to ensure effective training
Gathers, examines and interprets general technical data by reviewing resource data (i.e. publications, drawings, schematics, interactive electronic technical manuals) to determine the content of training course materials
Supports the evaluation of customer training by observing, measuring, testing, reviewing and analyzing training to ensure that learning objectives are met effectively
Updates existing training materials by incorporating technical and procedural changes to maintain currency of course materials (Utilize Power Point, Word, Excel, Auto- Cad and other software as needed to generate the prints and handouts used in the training classes)
Work with a team of Training Specialists to develop general training materials (i.e. Instructor led computer-based training, instructor/student guides) based on design requirements, and objectives in order to deliver customer training
Maintain tools and equipment needed for testing and troubleshooting
Ensure Training Centers have the necessary equipment for service and process training
Help effectively manage budget and cost levels in the department
Associates Degree in Electronics or Electro/Mechanical, or other equivalent degree
Minimum of 2 years of experience in the welding industry is preferred
Understands basic technologies with regard to Miller products
Proficient in reading electrical diagrams
Ability to communicate effectively and present to small, medium and large audiences
Strong Computer background with Microsoft Windows, Word, Excel, Power Point, and Auto-Cad software
Willing to travel as required (25% travel)
Ability to organize multiple projects and manage multiple timelines
Demonstrated leadership in resolving welding equipment and application issues
Experience in troubleshooting electrical/mechanical welding systems

Service Worker, Trainer Resume Examples & Samples

One year previous service worker experience
Technical competencies in basic mathematics, ability to lift and move up to 75 pounds, climb ladders, attention to detail, and stand, walk, reach and stoop extensively
Ability to operate powered and non-powered cleaning equipment
Competencies in work standards and productivity, communication, interpersonal and intercultural relations, decision making, and dependability
Additional required competencies may include financial, coaching, delegation, and planning
Ability to work with individuals from different viewpoints and backgrounds

Trainer Service Resume Examples & Samples

Erarbeiten und Ausführen von Trainings für technisches Personal zur Wartung und Reparatur von GIS, Gasisolierten Schaltanlagen sowie deren Antriebe
Erstellen, Aktualisieren und Verwalten von detaillierten und sorgfältig illustrierten Trainingsunterlagen
Offerten für Trainings vor Ort oder im Werk berechnen
Koordination und Organisation der Trainings für unsre eigene Belegschaft (Servicetechniker) sowie von Personal unserer internationalen Kundschaft
Instandhalten und Aktualisieren der Trainingsgeräte und Anlagen im hauseigenen Trainingscenter
Idealerweise sehr viel Erfahrung im Umfeld von Montage oder Wartung von Hochspannungs-Schaltanlagen oder vergleichbarer Produkte aus dem T&D-Umfeld oder Techniker HF, Fachrichtung Betriebstechnik, Energietechnik oder ähnlich mit ersten Praxiskenntnissen in unserer Branche
Offene, proaktive Vorgehensweise und ausgewiesene kommunikative Fähigkeiten, didaktisches Geschick
Gute Sprachkenntnisse in Deutsch und Englisch, weitere Fremdsprachen von grossem Vorteil
Reisebereitschaft weltweit für Trainings-Einsätze vor Ort bei unserer Kundschaft (Reise-Anteil beträgt rund 20%)

National Field Service Trainer Resume Examples & Samples

Will oversee and coordinate the activities of the Canada Field Service team by prioritizing team schedules and equipment to meet assigned performance criteria based on customer requirements
Will ensure compliance with all aspects of our Quality System, from Field Actions and equipment maintenance/calibration, to Operating Procedure and Task Instruction training and compliance
Will maximize efficiency and minimize repair reworks and defects of the team
Will interact, remotely and in person, with customers and sales personnel
Will help to establish and maintain performance measurement system
Provide effective, proficient, and timely service and repairs to all customers in direct support of the sales team to ensure optimal customer satisfaction
Adhere to account protocols. Responsible for fault isolation and maintenance of equipment at account locations
Promote Stryker’s business by recognizing opportunities to fulfill additional customer needs such as ProCare contracts and communicating with the appropriate customer and Stryker personnel for follow up
Provide post sale servicing on equipment operation and maintenance through warranty work, upgrades, field actions, preventative maintenance, installations, deliveries billable service or any other related services required by a client
Maintain an accurate inventory of Stryker equipment
Respond to e-mail and voice mail in a timely manner, and provide service contract support and parts as necessary
Provide support to internal staff for repairs and quality control when required
Provide training to customers on EMS products internally or externally
Complete all administrative duties in an accurate and timely manner, assist in the development of new service procedures, provide new product information to customers, and provide service contract options to customers
Must be able to travel up to 40% throughout Canada
Other duties as assigned by Manager
Excellent interpersonal communication skills - must be able to generate and explain proposals, guidelines, priorities and procedures
Must be able to analyze and resolve routine issues using independent judgment
Effective analytical and problem solving skills - must be able to routinely make decisions that affect the assigned production team(s)
Excellent ability to work with highly technical equipment
Effective organizational and planning skills
Knowledge of Stryker products
Knowledge of medical capital equipment more specifically, EMS cots
University degree required in related field
5-7 years proven experience in medical capital equipment repair
Understanding of various complex electronic or mechanical assemblies
Previous experience in team problem solving environment
Experience in trouble shooting/analyzing product defects
Demonstrated track record of effective training of others
Internal applicants with an equivalent combination of education, experience and performance over time at Stryker will be considered

Dealer Technical Service Trainer Resume Examples & Samples

Instructs Peterbilt dealership service personnel regarding the features and benefits, maintenance, and repair of Peterbilt products and PACCAR engines
Identifies areas of training need based on feedback from dealerships, Peterbilt field personnel, and Peterbilt customer service and warranty
Coordinates with other divisions to ensure consistent content and messaging of training materials
Experience in the maintenance and/or servicing of diesel trucks, automotive, and/or machinery. Peterbilt service, diesel engine, and after treatment systems experience is a plus
Minimum one-year of training or instructional experience, technical training preferred
Ability to assist with develop training using various media including classroom, on-line presentations, video and manuals
Proficiency with Microsoft products including Excel, PowerPoint, Word and Publisher
Strong organization, planning, and time management skills

Service Desk Centralized Trainer Resume Examples & Samples

Train helpdesk members on processes, tools and related changes
Create, develop and maintain training sessions and workshops, training modules, training and technician evaluation tools, etc
Plan, organize and prepare various trainings and courses
Analyze and evaluate the quality of performance of the various technical contact centres
Facilitate calibration sessions and provide coaching for new members
Coordination of training schedules/planning with WFM
2 or more years of experience in training and documentation
Call quality management and evaluation (technical and customer service)
Experience in coaching and classroom management
ITIL certification in incident management preferred, working knowledge acceptable
Good knowledge of MS Project and Visio
Knowledge of / experience with Verint 360 is an asset

Service Desk Trainer Resume Examples & Samples

Experience training helpdesk/service desk/call center environments
Maintain up-to-date knowledge of technology, clinical systems, and applications that are utilized by or may impact Enterprise Service Desk
Help manage staffing issues; facilitate conflict resolution when necessary between staff, clients, and management

Service Desk Trainer Resume Examples & Samples

Working as one of a team, primarily based in our New York office, in partnership with all other offices, to ensure a consistent and high-standard approach to IT training delivery and support
1:1 and group training, desk, and classroom-based training
Daily floor support
Weekly two day induction training for new joiners
Development/authoring of relevant documentation for all applications
Developing eLearning materials
Developing learning plans
Responding to training escalations from the Service Desk
Development of relationships with individuals in practice groups, secretarial administrators and super users
Ad hoc tasks that may arise as part of the IT Team
Ensure best practice guidance is applied consistently across all sites
Travel to other offices in all countries as required
Assisting with project roll-outs

Service Desk Trainer Resume Examples & Samples

Experience supporting clinical issues and requests
Experience maintaining any of the EMR systems
Expertise with business processes and associated clinical application software
Ability to analyze a problem and come up with a solution
Knowledge of running reports preferred
Prior training experience also preferred
Proven ability to develop positive relationships with customers and maintain a reputation that reflects quality customer service on a continued basis
Ability to function independently and produce results that meet standards of quality
Must have exceptional written, verbal and interpersonal skills as well as demonstrate sound judgment and reasoning
Must demonstrate the ability to assess complex situations and set priorities
Proven ability to multi-task, supervise and execute action plans in a team environment
Assist in implementing policies and procedures
Resolutions in minimum time based on ITIL best practices
ITIL background or knowledge is highly desired
Monitor workload of Service Desk Analysts, re-prioritizing and reassigning requests as appropriate
Act as liaison between Service Desk and Clinical site support team to ensure escalated issues are resolved in a timely and effective manner
Analyze and Help develop policies and procedures and reports regarding how are Incidents/Problems are identified, received, documented, distributed, and corrected to improve Service Desk efficiency
Help design, Help implement, and supervise processes to improve the workflow process of the level 1 ½ Clinical support
Perform analysis on IT and end-user support issues; evaluate documented resolutions and analyze trends; and develop appropriate technical or training solutions to prevent repeated future Incidents
Conducting Periodic reviews for the Analysts (Half Yearly and Annual Appraisals)

Field Service Trainer & Technical Support Resume Examples & Samples

Strong working knowledge of Generator systems including switchgear and accessories
Experience in Generator Paralleling applications strongly preferred
Strong working knowledge of software and electronic control systems
Must be able to read and interpret electrical schematics and understand diesel engine operating principles and characteristics
Strong engine background
Training Experience
Good interpersonal communication skills
Ability to effectively utilize personal computer including Windows applications (MSWord, PowerPoint, Excel, Access, Email, etc…)
Ability to multitasking and function in an interrupt-driven environment
Education: Any - Bachelors Degree
Experience: 5-10 years of technical support and/or training on Generator Products
Technical competency in servicing and applying generators
Travel Time: 25 - 50%

Field Service Trainer Resume Examples & Samples

Develop and deliver training to field teams (primarily to newly hired Smart Home Pros) based on Field Services training plan – installation processes, product knowledge, customer engagement, inventory management, etc
Drive accountability and performance – from a training perspective – across Field Service teams by monitoring and tracking adherence to training and performance standards; achieve relevant training and Field Services performance metrics
Design, develop and deliver Field Pro new-hire certification training, which will consist of Vivint content (systems, workflow procedures, policies and customer engagement methodologies), and industry security, safety, electrical and fire content
Develop materials that will be used by Field Service Mangers to train their teams (team meeting training packets, ride-along observation forms, etc.)
Deliver on-going situational and optimization training to Field Service Mangers and Smart Home Pros per Field Service training plan
Design, develop and manage training projects as assigned by Field Services Training Manager
Ability to facilitate/deliver instructor-led training – both in person and via webinar
Ability to create training materials, including, but not limited to: Powerpoint presentations, instructor and student guides, ride-along forms, etc
Ability to manage projects independently, with minimal supervision
Capacity to perform all basic, and advanced requirements of a Field Service Professional
Ability to present, design, develop and implement current and new training processes and work flows
Must be proficient with Microsoft Office: Excel, Word, PowerPoint, etc
Solid technical aptitude - ability to become proficient using training tools and platforms (video conferencing, learning management systems, FP1 app, knowledge base, etc.)
Passionate about training and development – strong orientation toward performance outcomes
Ability to work with other training and Field Service departments
Travel and train as needed (up to 25%)
2+ years Alarm Technician Experience
Must possess leadership experience and past employment leadership references
Informal training and coaching experience required; formal training experience preferred
References regarding past job experience in related roles

IT Service Desk Trainer Resume Examples & Samples

Makes modifications as necessary to ensure training meets the educational goals of the roles in the department. Delivers training programs focused on continuous improvement to include best practice content and integrates all lessons learned within training content
Keeps abreast of training and development research, adult learning theory, methods and techniques
Ensures the appropriate tools and metrics are used to assess the effectiveness of the training materials and methods following the conclusion of training sessions

Service Desk Trainer Resume Examples & Samples

Lead all training and resource development for the Service Desk to include: new hire training and ongoing refresher training
Develop training materials and service desk standard operating procedures
Identify process improvement opportunities within the Service Desk operation and develop training materials for the staff
Provide leadership to the escalation team and develop training materials based on commonly escalated issues
Take control over acute situations and previously unresolvable issues to provide a quick resolution
Work independently in a customer environment
Engage engineers from multiple teams
Must have a minimum of five (5) years of experience as a trainer of Service Desk personnel
Must have experience as an escalation team lead, with extensive knowledge of Service Desk services, as well as incident resolution procedures
Team player with good communication, organizational, and strong interpersonal skills
Able to prioritize and drive to results with a high emphasis on quality
Experience using IT Service Management software (ServiceNow, Remedy)
Must be oriented to customer service