Customer Service Trainer Resume Samples

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EM
E McLaughlin
Ella
McLaughlin
1665 Pierre Inlet
Dallas
TX
+1 (555) 347 9600
1665 Pierre Inlet
Dallas
TX
Phone
p +1 (555) 347 9600
Experience Experience
Los Angeles, CA
Customer Service Trainer
Los Angeles, CA
Lang, Daniel and Crooks
Los Angeles, CA
Customer Service Trainer
  • Assist CSR’s with questions through proactive management and floor presence/coverage
  • Provide leadership, mentoring, and training for all employees
  • Providing product knowledge training
  • Act as a subject matter expert in all Customer Service systems, processes and policies and ensure first level support is provided to Consultants in these areas
  • Assist in setting training schedules
  • Perform other duties or special projects as assigned
  • Work closely with the Training and Policy Team to assure training content is updated and aligned with Abuse Standards/Terms of Service
Boston, MA
Global Customer Service Trainer
Boston, MA
Carter LLC
Boston, MA
Global Customer Service Trainer
  • Knowledge and application of relevant Learning and Development theory to develop self, and to enhance and elevate the quality of training interventions
  • Assisting in developing and creating training materials
  • Responsible for meeting established individual and team performance targets, which include customer service, productivity and quality standards
  • Contributes to an atmosphere of teamwork and cooperation to maintain an effective working environment as well as ensure continuity of service to customers
  • Assist in the development and training procedures for new initiatives, integrations or updates
  • Work closely with the Quality Specialists to identify gaps and create action plans for the CS teams
  • Provide ongoing performance evaluation reports and training
present
Philadelphia, PA
Customer Service Trainer FS Flex
Philadelphia, PA
Kirlin and Sons
present
Philadelphia, PA
Customer Service Trainer FS Flex
present
  • May test software and hardware to evaluate ease of use and whether product will aid user in performing work
  • Assure preparation of the instructional site, including PC configuration, network connectivity, audio-visual equipment, props and other training supplies
  • Communicates with co-workers to research problem and find solution
  • Maintains pertinent paperwork and records through data entry
  • Communicates with team manager, team members and other teams regarding problems, solutions and trends
  • Administer effective evaluation and testing techniques to assess trainee performance
  • Communicate with management, support agents, and client representatives using professionally written email, letters and memos
Education Education
Bachelor’s Degree in Business
Bachelor’s Degree in Business
Northern Illinois University
Bachelor’s Degree in Business
Skills Skills
  • Highly organized, excellent project management skills and the ability to multitask
  • Ability to motivate a team to meet & exceed business and individual performance objectives
  • Highly organized
  • Able to accept feedback in all forms and incorporate successfully into final documentation
  • Good PowerPoint skills
  • Ability to communicate brand or policies in a clear and concise manner
  • Excellent communication and relational skills
  • Strong leadership skills
  • Working knowledge of IVR and ACD call center systems
  • Develop high quality materials including eLearning, participant guides, worksheets, job aids, and facilitator manuals
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15 Customer Service Trainer resume templates

1

Customer Service Trainer Resume Examples & Samples

  • Collaborates with Director & Supervisor of Customer Service to identify development opportunities for customer service team based on agent monitoring and key call drivers in an effort to improve customer experience as well as reduce overall call volume
  • Creates the documentation that defines policies and procedures set forth by The Jones Group which should be followed by 3rd party telemarketing vendor
  • Supports the launch of new policies, brands, products, efforts, and goals by providing documentation and training sessions which provide the 3rd party vendor with direction on execution
  • Facilitates training of new documentation with the Director of Customer Service or IT leadership team through sharepoint site, training programs, presentations and web conference communications
  • Holds weekly meetings and sets monthly training schedule with training team at the vendor and CS management team to review documentation/presentation materials prior to launch to capture feedback and make improvements
  • Regularly monitors 3rd party vendor to ensure execution of policies and procedures is being carried through properly
  • Oversees the customer e-mail box through the Right Now application: monitors the queue to ensure emails are handled within a timely manner, handles assignment of complex issues, runs e-mail reports as well as develops canned responses for agents in compliance with policies and procedures
  • Determines which Frequently Asked Questions are needed on major e-commerce sites in conjunction with Customer Service management team
  • Creates FAQ content on six major e-commerce sites: considers key call drivers and what communications are needed to help reduce calls, creates FAQ listing and publishes to site
  • Acts as a back up to both the senior rep and CS supervisor: is authorized to make decisions around waiving fee’s, expediting shipments, and refunding customers as well as has access to work order processing buckets at senior level
  • College degree in business or related field
  • 5+ years as customer service related experience in retail industry
  • Proven track record of success
  • Must be able to work well with vendors
  • Ability to communicate brand or policies in a clear and concise manner
  • Able to accept feedback in all forms and incorporate successfully into final documentation
  • Work well with multiple internal and external business owners
  • Extremely responsive to needs of management teams/director
  • Highly organized, excellent project management skills and the ability to multitask
  • Work well independently; take initiative and have drive to succeed
2

Customer Service Trainer Resume Examples & Samples

  • 2+ years of formal classroom facilitation experience teaching adults, with emphasis on instructionally-sound curriculum development required
  • Ability to write clear and concise materials
  • Ability to present information in one-on-one and group situations to internal and/or external clients
  • Proficient with Microsoft Office
  • Must have been in current position for a min. of 6 months (Internal)
  • Training experience in a Call Center environment preferred
  • Remote training facilitation strongly preferred
  • Proven skills using Adobe Captivate to create eLearning solutions preferred
  • Bachelor's degree or equivalent
  • Previous experience using Microsoft SharePoint a huge plus
  • A fan of music, sports, theater or all three!
3

Customer Service Trainer Resume Examples & Samples

  • Ensuring effective preparation, planning, and delivery of all training programmes, e.g. Induction, Weekly/ Monthly Edits, Team Briefings, Product Training, Refresher Sessions, Global Training Programmes
  • Taking ownership in measuring and evaluating the success of the overall training experience, using a variety of evaluation methodologies, recording and analysing data from a range of systems and tools and proactively making the necessary improvements
  • Build, develop, and maintain effective working relationships with Customer Service Managers, Regional Trainers, Retail Managers, as well as key partners in the wider Corporate Customer Resources Team
  • Accountability for local knowledge gaps, utilising regular Training Needs Analysis to prioritise training and development
  • Facilitate regular Product Knowledge Training both in store and in the contact centre
  • Work in collaboration with the Team Managers to monitor and review the quality of the contacts within the team, providing analysis on performance to identify and address individual or team training needs
  • Responsibility for owning and updating content stored on the Customer Service Knowledge Management tool
  • Act as a subject matter expert in all Customer Service systems, processes and policies and ensure you provide first level support to Consultants in these areas
  • Support the Customer Service Operations Team and Training Manager at the regional level by implementing key Customer Service strategy and other Brand priorities as required
  • Knowledge and application of relevant Learning and Development theory to develop self, and to enhance and elevate the quality of training interventions
  • Awareness of Contact Centre Operations, proactively organising all activity in accordance with regional service level agreements and in collaboration with local management teams
  • Partner with the local Resourcing Team, assisting with recruitment and assessment centre activities when required
  • Drive productivity, adherence and sales through targeted training and communications
  • Ensure to update and maintain the Global Training Plan, communicating this to leadership on a regular basis
4

Customer Service Trainer Resume Examples & Samples

  • Monitor customer contacts, evaluate and document agent customer service performance in accordance to departmental standards, keeping track of qualitative metrics
  • Identify compliance, policy and procedure deficiencies that occur during email and chat interactions and propose improvement measures
  • Maintain and document all training material
  • Provide ongoing performance evaluation reports and training
  • Work alongside translation services to ensure quality standards are met in all languages we support
5

Customer Service Trainer Resume Examples & Samples

  • Minimum of 3-5 years of hand’s on experience within a corporate training environment preferably within in a call or contact center of which at least 2+ years of your experience has been with Adult Learning Theory, learning styles and instructional design models
  • Clear and effective interpersonal, verbal and written communication skills to build and foster professional working relationships across multiple channels within the organization along with exceptional presentation skills
  • Experienced with designing, implementing, delivering, and reviewing training curriculum
  • Demonstrated project management experience (PMP Certification not required)
  • Ability to motivate a team to meet & exceed business and individual performance objectives
  • Proven ability to lead, coach, and mentor others in order to provide 1:1 performance improvement consulting to managers and program participants
  • Detail orientation with the ability to handle multiple priorities and competing deadlines in a fast-paced environment thus highly organized and efficient, in particular with time management
  • Experience developing end-to-end training processes with key indicators to measure training level needs and effectiveness along with creation of a library of training tools that houses all training materials and is updated regularly
  • Ability to convey and connect multiple messages in a way that is understood clearly by adopting a range of styles, tools and techniques appropriate to the audience and the nature of the information
  • MS Office software (Word, Excel, Access, Powerpoint, Outlook)
  • Hand's on experience conducting task analysis/research to identify the specific knowledge, skills, behaviors needed to achieve desired performance levels (e.g., focus groups, observation)
  • Strong program design and development skills to effectively create appropriate learning activities based on identified learning objectives
  • Aptitude for writing realistic scripts/talking-points for learning activities, including leader and participant guides for instructor-led training (e.g., trainer, audio, video, case studies), in addition to writing supporting materials for learning activities (e.g., agendas, schedules, quick reference guides, hand-outs, job aids, trainer/learner guides, audio/visual aids)
  • Ability to work well with a diverse employee population made up of varying skill, experience, and management levels
  • Ensures the learning delivery of all areas of responsibility match the “day in the life” of the applicable job function’s daily operation, offering a consistent practice
  • Experienced with accepted Instructional Design (ID) processes to design and develop blended learning solutions and training materials with highest level of instructional design and most up-to-date content—ensures a variety of collaborative learning strategies: guided facilitation, short lecture, group discussion, and experiential exercises
  • Conducts analysis of training evaluations to assess content relevancy and trainer effectiveness
  • Collaborates with team to ensure proper training design and consistent delivery methodology
  • Effective relationship management with leadership regarding organizational effectiveness and employee development needs
  • Skilled at cost-benefit analysis for all training initiatives for the Customer Service Department
  • ELearning program experience including analysis, design, development, implementation, and evaluation
  • B2B and B2C experience is helpful
  • Experience supporting digital initiatives is helpful but not required
  • An interest or affinity towards music
  • Experience within the musical instruments industry
6

Customer Service Trainer Resume Examples & Samples

  • Work closely with Operations Manager to support talent development and coordinate the training activities as required in order to meet the business needs
  • Identify the key training needs
  • Deliver soft skills, systems and other training as planned
  • Regularly update training records and prepare training reports
  • Assist in conducting audit and reviews the accuracy of operation activities such as claim processing, call and email processing
  • Maintains and updates internal process and training materials
  • Developing training programs to address error trends and set up the mechanism to monitor training quality
7

Customer Service Trainer Resume Examples & Samples

  • Bachelor’s degree orequivalent experience (i.e. prior Supervisory, Training, and/or Quality Control experience) and at least two years of experience in a call center environment
  • Position involves the ability to work at a desk while using a telephone/headset and computer to talk and correspond with employees, Management, corporate contacts as well as customers and clients
  • Position also involves the ability to create and present training materials in a one-on-one and/or classroom style setting to new and existing employees
  • Must possess strong analytical, organizational, and time-management skills
  • Communication skills (both verbal and written) are critical. Candidate must be able to effectively and appropriately read, write, and speak English. The ability to read, write, and speak Spanish is a plus
  • Flexibility is critical for this position as your work days and hours will fluctuate
  • Must be able to effectively communicate procedures and concepts to a group of trainees in a classroom setting
  • Maintain a very high level of professionalism in working with new and existing staff
  • Must be able to handle multiple tasks while working independently, without direct supervision, and be able to direct and manage the work of others
  • Should possess a wide degree of creativity, flexibility, and latitude
  • Familiar with PC Based software, including Word and Excel, PowerPoint required
8

Customer Service Trainer Resume Examples & Samples

  • Track employee training participation, training plans and assessment score records
  • Update materials pertaining to training and general dept SOPs
  • Ensure SOPs are being adhered to and SOPs are written and logged for all departmental responsibilities
  • Assist in the development and training procedures for new initiatives, integrations or updates
  • Organize new product training explaining features/benefits and provide reference material, such as scripts or lists of frequently-asked questions, to help CSR’s deal with customer inquiries
  • Determine additional training needs by observing and monitoring calls and review of departmental metrics (daily/monthly)
  • Develop reporting (metrics) to effectively manage departmental service levels; provide customers – internal & external – with required data
  • Monitor, schedule and review CSR calls for quality; Grade calls in accordance with the outline of P.R.I.D.E
  • Review and track order entry error log of CSR’s to promote department efficiencies
  • Maintains strong relationship with Customer Service team(s), Supply Chain and Business Units to influence customer experience
  • Backup Supervisor: In the absence of the Supervisor, oversee the daily activities within Customer Service department
  • Two years customer service experience
  • Previous Supervisory experience and/or Training experience a plus
  • Ability to research and review orders in Oracle and PkMS
  • Excellent Communication and Interpersonal Skills
  • Willing to attend training classes as needed and scheduled
  • Ability to develop and create new hire training program for all department roles and responsibilities
  • Ability to conduct team building exercises and work skill development
  • Demonstrate a high degree of accuracy and speed on 10-Key/data entry skills working in a fast paced team oriented environment while providing exceptional customer service
  • PC literate-Microsoft Office, Word and Excel, and Oracle Applications Required
9

Customer Service Trainer FS Flex Resume Examples & Samples

  • Adherence to SYKES policies on ethics and integrity
  • May perform other additional duties and responsibilities as assigned. General Customer Agent Responsibilities (minimum of 20% time)
  • Receives transactions from users regarding customer service or technical support related needs based upon the scope of support provided by contract to Sykes' clients
  • Determines appropriate action to be taken on customer's behalf, which may include problem determination and appropriate next steps. Informs customer of those appropriate next steps and works with customer to achieve issue resolution
  • Maintains proficiency in programs, products and/or platforms assigned
  • Communicates with co-workers to research problem and find solution
  • Communicates with team manager, team members and other teams regarding problems, solutions and trends
  • Responsible for meeting established individual and team performance targets, which include customer service, productivity and quality standards. Specific Trainer Responsibilities
  • Deliver and facilitate classroom instruction, demonstrating effective communication, presentation, media applications, questioning, conflict resolution, and employee management skills
  • Analyze course materials and trainee information, preparing for training delivery
  • Mentor individual customer support agents during extended periods of time when not engaged in classroom instruction
  • Prepare and organize instructional manuals, learning aids, job aids, and learning evaluations such as quizzes and tests
  • In collaboration with account and center management, conduct needs analysis using methods such as agent testing, remote quality monitoring, and performance tracking
  • Communicate with management, support agents, and client representatives using professionally written email, letters and memos
  • Assess training programs for completeness and accuracy, recommending revisions or additions when necessary
  • Administer effective evaluation and testing techniques to assess trainee performance
  • 14-20 customer support agents who are assigned to training programs that varies in duration from three (3) days to five (5) weeks
  • To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
  • Associates Degree (A.A.) or the equivalent from a two-year college or technical school. 2-3 years experience in classroom training or corporate mentoring, preferably in a call center environment; Equivalent of one year experience in each curriculum topic through education and/or work experience
10

Customer Service Trainer Resume Examples & Samples

  • Conducting new hire orientations
  • Providing product knowledge training
  • Managing the Bridal Registry Program portion of the business
  • Serving as the role model for service that goes above and beyond!
11

Customer Service Trainer Resume Examples & Samples

  • Qualification in training or similar
  • Previous experience in a similar role is essential
  • Confident and engaging personality
  • Excellent communicator
  • Good listener
  • A high level of attention to detail
  • A high level of organisation and ability to prioritise a workload
  • The ability to guide and support others
  • Patience and understanding
  • Flexible and open to change
  • Professional and positive attitude
  • Punctual/ reliable
  • Able to work under pressure
12

Customer Service Trainer Resume Examples & Samples

  • Assure preparation of the instructional site, including PC configuration, network connectivity, audio-visual equipment, props and other training supplies
  • In collaboration with account and center management, conducts needs analysis using methods such as agent testing, remote quality monitoring and performance tracking
  • Focuses instruction around agent behaviors that ensure customer satisfaction, contractual metric compliance, and increased revenue for the company
  • Prepares and organizes instructional manuals, learning aids, job aids, and learning evaluations such as quizzes and tests
  • Provides customers and end users with product and/or technical phone support by: o
  • Receiving transactions from users regarding customer service or technical support related needs based upon the scope of support provided by contract to Sykes' clients. o
  • Determining appropriate action to be taken on customer's behalf, which may include problem determination and appropriate next steps. Informs customer of those appropriate next steps and works with customer to achieve issue resolution. o
  • Incorporates skills obtained while providing technical phone support in future customer support agent training course development
  • High school diploma or equivalent; Associates Degree (A.A.) or the equivalent from a two-year college or technical school preferred. One year experience in customer support required. Experience in classroom training or corporate mentoring, preferably in a call center environment preferred
  • Meet metrics
13

Customer Service Trainer Resume Examples & Samples

  • Training of all new-hire executives (CS and AS)
  • Understand and apply principles of Adult learning
  • Provide constructive feedback to help new employees develop desired Customer Service Executive skills
  • Analyze and provide feedback on current and new training content
  • Participate and coordinate training activities for New Hire Classes including meetings, presentations and class events
  • Generate class reports including attendance tracking and trainee evolution during each training week
  • Assistance in other training related activities as needed
  • Collaborate in a local, regional and global levels working with various initiatives
  • Stay updated and communicate content and product updates
  • Answer emails and phone calls of both guests and partners as business needs dictate maintaining high quality standards
  • Must have proven stand up presentation skills and manage a class of 12+ students
  • Team player, with a genuine interest and proven talent for coaching and developing others
  • Strong written and verbal communication skills across different levels of the organization
  • Ability to source updates from different communication platforms
  • Problem solving skills for complex customer service related interactions
  • Proven ability to adapt to the learner and class needs
  • For External Candidates: 2 – 3 years of proven professional training experience required
  • For Internal Candidates: 6 months experience in current position
  • Hotel /Internet industry experience a plus
  • Solid understanding and experience with adult learning styles
  • Experience in a high-growth organization strongly preferred
  • Experience handling Accommodation Service and New Partnership workload preferred
  • Must be able to present material in a classroom environment for a full 8 hour shift
  • Must be flexible in schedule to various shifts
  • Shift flexibility required during new hire training sessions
  • Availability to travel up to 25%
14

Customer Service Trainer Resume Examples & Samples

  • Conduct new hire training – 50%
  • Conduct ongoing refresher training to existing teammates – 25%
  • Develop training content and processes for the department - 25%
  • Previous training experience required, bachelor’s degree preferred
  • Previous experience delivering call center training a plus
  • Must have a proven track record of positive results of working in a customer service team, preferably in a contact center environment
  • Proven track record of professionalism and openness to coaching and feedback
  • Excellent listening and analytical skills
  • Work collaboratively with others to drive positive outcomes
  • Ability to identify, use, understand, and manage emotions in positive ways to relieve stress, communicate effectively, empathize with others, overcome challenges, and defuse conflict
  • Ability to handle fast paced environment
  • Detail orientation with efficient focus on work activities
  • Working knowledge of Microsoft Office
  • Working knowledge of IVR and ACD call center systems
15

Customer Service Trainer Resume Examples & Samples

  • Design, coordinate and execute training to customer service agents, retail staff and all other customer support channels
  • Prepare, update and or review training content, FAQs, ‘how to’ quick guides, SMS for all customer service support channels
  • Design training to address performance issues as will be reported by Quality Assessors
  • Ensure that all support staff are provided with adequate training within a specified time to support product, service, system, and process changes
  • Create, manage and update the customer service knowledge base with current and relevant learning and information materials
  • Compile and collate all documentation relevant to training delivery
  • Contacts and coordinate attendees and department representatives about training programs
  • Schedules the appropriate training venue and prepare the physical setup
  • Report on all Training & Development trends, activities and issues
  • Assist outside consultants with preparing training programs. – Act as a liaison between external suppliers and internal customers where applicable
  • Administer and evaluate training program qualification tests and determine eligibility
  • Degree in Business Administration/Social Sciences/Formal higher learning education preferably in Education/or Degree Diploma in Social Studies
  • Previous experience as a trainer in a corporate multinational environment would be an advantage
  • Knowledge in telecommunications product and services as well as Call Center will be an added advantage
  • Telecommunication experience would be advantageous
  • Knowledge of current Vodacom Products and Services, Customer Support Processes and Procedures is an added advantage
  • Ability to deliver and meet tight deadlines
  • Willingness to work evenings, weekends and holidays and as needed
  • Planning and organizing & Strong presentation skills
  • Strong computer literacy conversant with Word, excel & Power Point
  • Strong communication skills, fluency in English and Kiswahili and exceptional written communication skills in both languages
  • Ability to convey a positive and professional image to employees, training consultants, etc
16

Customer Service Trainer Resume Examples & Samples

  • Provide product, process and procedure training through individual or group sessions
  • Identify training and development needs and opportunities for the CS team
  • Facilitate and conduct the induction training for new hires
  • Facilitate and mentor Customer Service Advisors as part of their on-going employee development
  • Ensure all relevant training materials and updates are in line with Customer Service standards
  • Create, edit and update training materials adjusted to the employee’s needs and learning styles
  • Ensure all policies and processes are communicated to the team via the relevant channels
  • Work closely with the Quality Specialists to identify gaps and create action plans for the CS teams
  • Professional experience: minimum of 2 years as trainer in a customer service environment
  • Experience in creating training contents and materials
  • Excellent communication and relational skills
  • Good PowerPoint skills
  • Highly organized
  • Ability to multi-task in time sensitive situations
  • Experience working with an international company with multiple stakeholders
  • Flexibility in schedule; must be available to work possible evenings, weekends and holidays when needed by global team
17

Customer Service Trainer Resume Examples & Samples

  • Works on customer service assignments with clearly defined objectives
  • Solves problems of limited scope and complexity
  • Trains team for instruments and consumables
  • Conducts process reviews
  • Bachelors or Master Degree or University Degree or equivalent experience
  • No prior experience required; may have up to 2 years’ relevant experience
18

Customer Service Trainer Resume Examples & Samples

  • Assisting in developing and creating training materials
  • Organize and oversee all trainings are designed and delivered to ensure maximum efficiency
  • Trains employees in work procedures and techniques
  • Ensure all training meets client standards and clients initiatives
  • Work with managers to determine training needs
  • Recommend ongoing trainings
  • Provide leadership, mentoring, and training for all employees
  • Knowledge and experience implementing best practices in instruction
  • Mentors new phone reps on phones and provides immediate feedback
  • Motivates employees to perform at their highest ability to achieve company and department goals
  • Follows company guidelines in respect to attendance
  • Consults with managerial or supervisory personnel
  • Participates in providing suggestions for company process and procedures related to customer service and sales functions
  • Maintain training records & documents
  • S. Diploma or equivalent required
  • Must have working knowledge of Word, Excel, and PowerPoint
  • Self driven to achieve daily goals
  • Provides follow through with tasks and issues
  • Ability to work well with people
  • Questions policies and provides solutions
  • High level of initiative
  • Exhibits desired and appropriate professional behavior
  • Contributes to an atmosphere of teamwork and cooperation to maintain an effective working environment as well as ensure continuity of service to customers
  • Ability to sell ideas and products to promote the company (sales oriented)
  • 1 or more years of customer service work preferred
19

Customer Service Trainer Resume Examples & Samples

  • Assist in setting training schedules
  • Act as a liaison to customer service department managers
  • Prepare training modules and guides for new hires and ongoing training
  • Conduct training programs as assigned by branch and corporate CS training
20

Customer Service Trainer Resume Examples & Samples

  • Ensuring effective preparation, planning, and delivery of all training programmes, e.g. Induction, Weekly/ Monthly Edits, Team Briefings, Product Training, Refresher Sessions, and Global Training Programmes
  • Take ownership in measuring and evaluating the success of the overall training experience, using a variety of evaluation methodologies, recording and analysing data from a range of systems and tools and proactively making the necessary improvements
  • Facilitate regular Product Knowledge Training in the contact centre
  • Act as a subject matter expert in all Customer Service systems, processes and policies and ensure first level support is provided to Consultants in these areas
  • Must be able to work flexible shifts
21

Customer Service Trainer Resume Examples & Samples

  • Develop and conduct training curriculum for all new FTE’s, interns, and contingent staff, as well as advanced/secondary training for existing team members, including cross training knowledge for various WEX Health partner plans
  • 2-3 years of experience in development and delivery of call center training preferred; or equivalent combination of education and experience
  • Bachelor’s Degree in Education, Business, Communications, or related field preferred
  • Previous experience designing and developing training curriculum preferred
  • Computer proficiency required, including knowledge in Microsoft Word, Excel, Outlook, and PowerPoint
  • Ability to work in a fast-paced professional environment
  • Must be able to travel to other WEX Health sites to facilitate training
  • Experience with Health Savings Accounts, Flexible Spending Accounts and/or Health Reimbursement
22

Global Customer Service Trainer Resume Examples & Samples

  • Research and analyze new customer service training methods to determine usability in future technical training programs
  • Ensure all customer service and technical training content is relevant to the needs of the customer service agents, reflects Bose brand standards, and current product, marketing and engagement strategies
  • Evaluation: Gather customer service performance data to measure success of training programs, and update content to improve effectiveness and retention