IT Trainer Resume Samples

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DM
D Mraz
Donnie
Mraz
14925 Hayes Station
Philadelphia
PA
+1 (555) 501 9379
14925 Hayes Station
Philadelphia
PA
Phone
p +1 (555) 501 9379
Experience Experience
Houston, TX
IT Trainer
Houston, TX
Nicolas, Bruen and Harvey
Houston, TX
IT Trainer
  • Drive development and create standards for all of training documentation
  • Documents, maintains, manages, and enforces all training material, process guides, and workflows for IT
  • Manage the training program with direct Managers support and guidance from other Directors
  • Provide line managers with specific feedback
  • Provide updates and implement design improvements to instruction
  • Develops and executes test plans in support of project objectives and deadlines, documenting test results and findings
  • Work with Directors and Managers on training content
Los Angeles, CA
IT Trainer Days
Los Angeles, CA
Rogahn, Dicki and Larkin
Los Angeles, CA
IT Trainer Days
  • Utilizes a Learning Management System (LMS) to create courses and track class attendance
  • Manages small scale project initiatives affecting a single audience
  • Promote mutual support among colleagues, management. Builds relationships with user community and communicate key messages around Tenet initiatives
  • Responds to basic customer inquiries regarding Learning Management System (LMS) and Electronic Medical Record system
  • Represents education team at health ministry events/meetings
  • Schedule classes and facilitate training modules. Support classroom participants in their use of IT-applications
  • Collaborates with others to develop training courses and materials for conducting in-service training, staff developments, workshops, and seminars
present
Chicago, IL
Senior IT Trainer
Chicago, IL
Doyle Inc
present
Chicago, IL
Senior IT Trainer
present
  • Suggest methods for improving team performance through establishing, improving and implementing training policies, procedures, and programs
  • Establish effective working relationships throughout the organization, both within IT and across business units
  • Create, review, and update training materials and documentation
  • Provide end user support for product launches and go-lives
  • Collect training data to support department key performance indicators
  • Conduct research on IT training topics and stay current on best practices in the training industry
  • Evaluate effectiveness of training programs including benefit analyses
Education Education
Bachelor’s Degree in Education
Bachelor’s Degree in Education
Georgetown University
Bachelor’s Degree in Education
Skills Skills
  • 5 years demonstrable experience of successful training delivery MS Office (e.g. Word, Excel, Outlook, PowerPoint)
  • Ability and desire to teach others
  • Analytical skills and attention to detail
  • Strong attention to detail
  • Highly organized
  • Knowledgeable in: Salesforce, PeopleSoft, Google Applications, Microsoft Office Suite, Outlook
  • Excellent communication skills
  • Providing training on various computer programs to all employees developing training manuals, quick reference materials, and eLearning videos in accordance with IT/Training Group standards
  • Ability to foster growth and the drive to excel in others
  • Strong interpersonal skills
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9 IT Trainer resume templates

1

Direct Hire IT Trainer Resume Examples & Samples

  • Conduct technology orientation for new hires, task-based skill sessions, upgrade training, rollout training and one-on-one coaching as needed
  • Provide instruction on the firm’s initiatives, software, hardware and best practices via live classroom training, remote training, webinars and individual coaching
  • Assist in the preparation of course outlines, training aids, user guides, tips, videos, promotional material and other learning collateral
  • Meet with project stakeholders and team members to determine training requirements and create training project plans
  • Coordinate scheduling of local and firmwide training events and resources
  • Microsoft Office Specialist (MOS) Certification preferred
  • Five or more years of technology training experience in a law firm or professional service environment preferred
  • Expert proficiencies in Windows 7, Microsoft Office 2010, Internet Explorer 11 and Adobe Acrobat X Professional or higher
  • Advanced proficiency in MacPac templates and numbering, WorkSite and Carpe Diem
  • Ability to adapt content to the target audience or to suit the training delivery method
  • Excellent technical writing skills with the ability to write clear and accurate training outlines and documentation
2

IT Trainer Senior KP Healthconnect Resume Examples & Samples

  • Working with KP HealthConnect leadership assists in prioritizing key short and long range learning goals and objectives in alignment with company/regional strategic goals and direction
  • Provides needs assessments and on-going analysis of learning programs to insure effectiveness of interventions and programs delivered
  • Will be responsible for traveling to facilities around the region to provide classroom training, and consultation to clients for the training on operating of automated systems and/or soft skills approximately 50% of the time
  • Designs complex and original technical and non-technical training programs for employees and management
  • Implements agreed on training programs including coordination, budgets and effectiveness metrics based upon company/regional goals
3

Senior Epic-it Trainer Resume Examples & Samples

  • Determine and prioritize key short and long range learning goals and objectives in alignment with company/regional strategic goals and direction
  • Provide computer classroom instruction for a variety of Epic software products
  • Minimum five (5) years of IT systems training experience
  • Experience training Epic system
  • Experience creating Web and Virtual based training
  • Epic Certification
  • Informatics Certification
  • Previous clinical experience is highly desired. Examples of roles include: RN, Nutritionist, Radiology or Medical Technologist, Pharmacist, etc
4

IT Trainer Senior Resume Examples & Samples

  • Determines and prioritizes key short and long range learning goals and objectives in alignment with company/regional strategic goals and direction
  • Provides consultation, guidance, and coordination to clients for the training on operating of automated systems and/or soft skills
  • Researches emerging trends in learning methods
  • Delivers and facilitates professional level programs for employees and management
  • Implements agreed on training programs including coordination, budgets and effectiveness metrics
  • Coaches, mentors, supports and serves as consultant to all levels of management and teams to ensure success
  • Provides leadership and support to associate and intermediate level training consultants
  • Minimum five (5) years in conducting presentations and developing training/organizational development programs
  • Minimum five (5) years of IT training experience
  • Health care experience
5

IT Trainer Resume Examples & Samples

  • Design and implement training within the customer’s environment
  • Deliver and facilitate learning solutions using a variety of instructional strategies and elicitation techniques to engage students in the learning process
  • Facilitate group activities and use various classroom management techniques to ensure the needs of a diverse student population are met
  • Use enterprise-wide toolsets for computer-meditated learning and coordinate the instruction, including the scheduling of presenters, facilities and materials
  • Provide updates and implement design improvements to instruction
  • Active TS/SCI with Polygraph is required
  • Demonstrated on-the-job experience facilitating quality classroom and online instruction
  • Demonstrated on-the-job experience modifying instructional plans and procedures in alignment with the unique dynamics of each classroom, including prior knowledge, background, and varied learning environment
  • Experience teaching personnel in a variety of learning formats including workshops, seminars and formal classroom instruction
  • Demonstrated experience analyzing training needs and performing training for multiple applications to users
  • Experience working within the Intelligence Community
  • Strong communication skills (both oral and written)
  • Experience formulating database management requirements associated with geospatially enabled databases
  • Experience using Blackboard or similar IT tools to develop courseware is preferred
  • Experience applying the ADDIE model is preferred
6

IT Trainer Resume Examples & Samples

  • Learn business and clinical application functionality sufficiently to teach end users how to use the system
  • Participate in the analysis of learning needs and advise on training delivery methodology
  • Learn the end-user workflows to teach end users how workflows might change
  • Identify potential training gaps/issues and work with the other training team members to resolve
  • Monitor student enrollment and manage attendance in training classes
  • Manage training logistics including but not limited to room reservations, class set-up and tech support for training delivery
  • Perform various learning management system functions
  • Responsible for the development and maintenance of training materials and curriculum for classroom and online delivery
  • Bachelor’s degree in Information Technology, Education, Business Administration, Communications or Health Care related equivalent experience. A master’s degree in any of the aforementioned areas preferred
  • At least 5 years’ experience as a training professional, in any of the following capacities: classroom instruction, development of online training programs, coaching and/or curriculum development
  • Knowledge of IT development, implementation and training of systems highly desirable
  • Strong verbal communication and public speaking skills
  • Experience in adult education
7

IT Trainer Resume Examples & Samples

  • Attend project meetings or team meetings to understand training needs
  • Meet with teams periodically to understand changes that may impact documentation and update necessary documents
  • Meet with key service owners to understand strategic direction
  • Conduct training classes on a regular and ad-hoc basis
  • Assist in developing curriculum focused on specific services
  • Track training using ELM
  • Review post-training surveys to look for areas of improvement
  • Provide line managers with specific feedback
  • Look for alternate methods of delivering training where appropriate
  • Area of training includes but is not limited to
8

IT Trainer Resume Examples & Samples

  • Training activities, including needs analysis, development of course curricula, training materials, and delivery of training
  • Providing training on various computer programs to all employees developing training manuals, quick reference materials, and eLearning videos in accordance with IT/Training Group standards
  • Posting training content to the online learning center and ensuring content is kept up to date; assisting with testing and evaluation of new software
  • Providing assistance with troubleshooting and end-user software problems and answering questions related to the use of the firm's software programs
  • Assuming primary training responsibility for designated offices and providing backup for other trainers in their assigned offices as needed
  • Assisting local technical support teams with end-user issues as needed
  • Responding to and addressing office and user training requests
  • Working with the Training Manager and team to continually assess and refine New Hire training and providing follow up for new hires within their own training region
9

Senior IT Trainer Resume Examples & Samples

  • Create, review, and update training materials and documentation
  • Assess, analyze, and document end user training needs, including the creation of strategies and plans
  • Establish effective working relationships throughout the organization, both within IT and across business units
  • Coordinate and communicate training schedules with end users and stakeholders
  • Provide end user support for product launches and go-lives
  • Collect training data to support department key performance indicators
  • Facilitate training for end users through a variety of mediums, which may include classroom settings, one-on-one, and online methods
  • Suggest methods for improving team performance through establishing, improving and implementing training policies, procedures, and programs
  • Evaluate effectiveness of training programs including benefit analyses
  • Conduct research on IT training topics and stay current on best practices in the training industry
  • Mentor other team members
  • This is a DIRECT PLACEMENT opportunity**
10

IT Trainer Resume Examples & Samples

  • Lead or participate in requirements gathering/JAD sessions; working closely with Project Manager(s), SME's, Vendor and Business Users
  • Gather detailed training requirements for applicable projects and define training scope
  • Develop detailed training material for end users and internal staff
  • Deliver training to end user community (i.e. Instructor Led Training, Webinars)
  • Working with user community and vendors to meet implementation time line
  • Support application/project go-live
  • Demonstrating a high level of working knowledge with IS methodologies and processes (i.e. Project Life Cycle, System Development Life Cycle and IS Change Management process)
  • Facilitating business/functional requirement review, approval, and sign-off sessions
  • Administering communication activities with end-user training for system implementation
  • Bachelor's degree, or equivalent combination of recent, relevant, work experience
  • Proficient in Microsoft Product Suites (Word, Excel, and Visio)
  • 5+ years working in a Business Analyst position
  • Experience defining business problems, gathering and documenting requirements, determining business solutions and verifying solutions meet requirements
  • Prior experience in a training role for an IT Application
  • Strong understanding of SDLC methodology
  • Prior experience developing training material and facilitating training to end users
  • Demonstrated process improvement experience
  • Ability to handle extreme workloads with general direction
  • Relationship management and facilitation skills
  • Possess strong written and verbal communication skills
  • Proficient problem solving skills
  • Must be detail-oriented
  • Must be self-motivated and able to work independently and in conjunction with team members
  • Prior healthcare experience
11

IT Trainer Resume Examples & Samples

  • Act as a valuable team member when supporting clients by answering questions factually and addressing all issues
  • Be highly visible in the field to support user adoption and issue resolution
  • Partner and liaise with client leadership and stakeholders on key system performance issues and resolutions
  • Synthesize and analyze end user issues to identify common trends
  • Escalate unresolved issues through appropriate channels, communicate incident progress and resolution to end users where appropriate
  • Encourage user adoption of new technology and minimize impact to constituent service through effective issue resolution
  • Support communication of temporary processing methods for critical business processes
  • Participate in training of client technology platform, programs, and policy
12

IT Trainer Resume Examples & Samples

  • The Judiciary is seeking an IT Trainer to serve as the Judiciary’s Lead Trainer for the Pretrial Services Program’s electronic monitoring function
  • The selected candidate will be responsible for gaining a full working knowledge of the installation and use of the electronic monitoring equipment and automated systems used by the Judiciary in its Pretrial Services Program, and will be required to learn all judiciary policy and procedure surrounding electronic monitoring
  • The candidate will be expected to develop of a statewide electronic monitoring training curriculum and create training materials (including manuals and presentations), and will schedule and perform electronic monitoring training for Pretrial Services staff in each of the 21 counties
  • Therefore, travel will be required. *
  • PLEASE NOTE** - THIS RATE HAS ALREADY BEEN ADJUSTED TO INCLUDE TRAVEL EXPENSES (i.e. mileage, tolls, parking, etc.) THERE WILL BE NO ADDITIONAL PAYMENT FOR TRAVEL EXPENSES
  • Following training, the selected candidate will be required to provide continued support and to serve as the Central Office liaison to the Pretrial Services Programs in each of the 21 New Jersey counties, and will be expected to respond to issues and inquiries pertaining to electronic monitoring
  • 7 years - Requirement gathering and documentation
  • 7 years - Experience making presentations to stakeholders
  • 5 years - Training experience
  • 4 year college degree in Information Technology, Business Administration or related field
  • Experience with the installation of electronic monitoring equipment and/or use of electronic monitoring automated systems is preferred, but is not required
  • Education and Training — Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects, including requirement gathering and documentation and making presentations to stakeholders
  • Communications and Media — Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media
  • English Language — Knowledge of the structure and content of the English language including the meaning and spelling of to apply to documentation
13

IT Trainer Resume Examples & Samples

  • Strong work ethic
  • Advanced experience with MS Word, Excel, and PowerPoint
  • Good communication and team building skills
14

IT Trainer Resume Examples & Samples

  • Supports day-to-day Training operations
  • Assess training needs with other IT and Business groups
  • Carrying out performance assessments to determine the skills gaps between current and desirable learner skill levels
  • Prepare and conduct Application and Technical training sessions. (Webinars and Classroom training sessions)
  • Mentor other instructors in the subject matter, content, and course delivery techniques for assigned technical courses
  • Manage the training program with direct Managers support and guidance from other Directors
  • Provides project management on select IT projects, leading customer-focused project teams to achieve desired outcomes
  • Provides technical expertise in support of business applications
  • Develops and executes test plans in support of project objectives and deadlines, documenting test results and findings
  • Communicates effectively with project team members regarding resource, schedule, budget, and other technical and logistical project implications
  • Drive development and create standards for all of training documentation
  • Work with Directors and Managers on training content
  • Analyze training needs to develop new training programs or modify and improve existing programs
  • Continuously seek and support new approaches, practices, and processes to improve efficiency in training
  • Conduct follow-up studies and questionnaires to measure results
  • Ensure proper maintenance of all training documents
15

Senior IT Trainer Resume Examples & Samples

  • A Senior Trainer must have experience in coordinating multiple training programs, conducting live training, including complex IT technical training and utilizing multiple training techniques and tools with various media with multiple student skill levels and class sizes
  • Must Have: 10 years or more experience and bachelor’s degree
  • Experience leading training for site specific and/or nationwide specific rollouts of multiple releases
  • Ability to coordinate multiple training programs simultaneously and use the latest tools to do so
  • Knowledge and experience of in-person and virtual training techniques
  • Experience with diverse IT projects both large and small
  • Well versed in life cycle and project management methodologies
  • Provide guidance and lead engagement junior staff
  • Perform engagement management responsibilities, including performance reviews, task delegation, project scheduling, project financials, quality review and client management
  • Meet or exceed sales targets for new and follow-on work
  • Manage business development activities, such as proposals, capture, account teams, whitepapers, conferences, and/or other thought leadership materials
  • Meet or exceed targeted billing hours (utilization)
  • Act as performance manager (coach) for up to four coachees outside of engagement responsibilities
  • Interview campus and/or experienced candidates
  • The following skills are required
  • 10 years’ experience
  • Experience using various training techniques
  • Experience leading small training teams
  • The following skills are nice to have
  • Related Certification (i.e. CSM, PMP, CSSGB)
  • Experience within Veterans Affairs and/or managing projects within VA
  • Experience leading large training teams
  • Coach and mentor junior staff members
  • Ability to work overtime required on occasion
  • Ability to sit in an office environment for long periods of time
  • Ability to communicate clearly in writing and verbally
  • Ability to obtain and maintain firm independence and abide by firm ethics requirements
  • Meet or exceed continuing professional education (CPE) requirements
16

IT Trainer Resume Examples & Samples

  • 3 years’ experience
  • Experience with Microsoft Office (specifically Word, Excel and PowerPoint)
  • Experience leading training sessions with clients
  • Related Certification
  • Experience within Veterans Affairs
  • Experience leading training teams and with training software
  • Ability to obtain and maintain certain job-related certifications if no job-related advanced degrees
  • U.S. citizenship may be required. Ability to work in the United States indefinitely required
  • Ability to obtain and maintain a security clearance
17

IT Trainer Resume Examples & Samples

  • Understands the social services programs that drive the efforts of the county, regional, and state staff who administer those programs
  • Research and evaluate the program's case management software in order to translate the software functionality into effective learning materials
  • Ability to assist with scheduling, preparing for and participating in quality assurance checks on training materials that have been developed
  • Experience working with training developers, program subject matter experts, technical support and others to assure training materials are effective
  • Experience in software that may include Adobe FrameMaker, Adobe Captivate, Photoshop, Adobe Breeze, Dreamweaver, Visio or other training applications
  • Experience developing interactive media presentations that enhance the online educational experience
18

IT Trainer Resume Examples & Samples

  • The delivery of training courses for internal staff training and external client training
  • The delivery of classroom-based training, primarily ISTQB Foundation and Advanced-level training courses
  • The delivery of specialist training in the other areas of SQS’s training portfolio including
  • 3 years minimum relevant training experience
  • Excellent communication and training delivery skills, be highly motivated, customer driven, with the commitment and determination to achieve
  • Training experience with a proven track record of success and at least three years of experience in software testing or related subject area
  • A recognised certification such as
19

IT Trainer Resume Examples & Samples

  • Manage training issues and risks associated with projects, using standard tools and processes. Become fluent with new applications and systems; develop a strong understanding of current clinical and business processes, practices, and workflows, in order to effectively train users
  • Collaborate with Information Services Project Team to populate/establish training environments for training activities. Apply principles of adult learning theory, group dynamics, group facilitation, needs analysis, program design and evaluation, and change management into day-to-day practice and program offerings
  • Coordinate training logistics: Utilize training communication plans to provide an awareness of educational offerings; procure supplies and materials; manage scheduling and registration for classes
  • Perform training using appropriate tools and methods, assisting users in effectively utilizing systems to meet business needs. Generate and share training metrics and reports based on class attendance and evaluations
  • Actively participate in change management (fixes and enhancements) in order to assist staff in adopting new functionality and workflows
  • Conduct specialized training (i.e. new employee orientation, mock-up, etc.) as required or assigned by management. Evaluate training programs to ascertain that requirements are met and that the programs are vigorous and are accomplishing the goals established for delivery of training that prepares employees to perform their jobs. Make improvements to training content, curriculum, and delivery as needed
  • Utilize the St. Joseph Way of performance improvement: Notice abnormalities and communicate them right away. Follow standard work and work with team to continuously improve standards
  • Other duties may be assigned as needed
  • Requires 1-2 years experience in a lead, supervisor, or Super User role, with responsibilities for teaching others how to use software applications
  • Hands on experience (either as end user or implementer/trainer) with Practice Management, Managed Care, and/or EHR systems required
  • Familiarity with industry-available media and education delivery processes (e.g., Computer-based Training, Web-based Training)
  • Strong customer service skills; ability to work effectively with many levels of personnel
  • Excellent organization skills; ability to produce quality work, quickly in a fast-paced environment
  • Versatile and able to work creatively as part of a team
  • Improving Performance: The SJ Way is the way the IS Department does our work using Toyota Production System methodologies in a culture of continuous improvement. We view every member of our team as a problem solver, empowered to recognize and communicate problems and identify new and better ways to do our jobs that eliminate waste and increase value for our customers and users of IT
  • Experience as a training coordinator in the health care industry; training experience with medical software, billing, medical records, and/or clinical operations preferred
  • Working knowledge of GE Centricity Business or Allscripts Enterprise EHR desirable
  • Knowledge of continuous quality improvement, lean manufacturing or production, project management methodology and tools desirable
20

IT Trainer Resume Examples & Samples

  • Provides education technology support to teachers, staff, peers, and other stakeholders
  • Collaborates with others to develop training courses and materials for conducting in-service training, staff developments, workshops, and seminars
  • Identifies and analyzes instructional, administrative, and programmatic training and technology needs within local educational agencies
  • Maintains reports and other necessary documentation for departmental goals tracking
  • Looking for someone that can work with educators and provide training and assistance with applications for educators
  • Background in education is preferred but not required
  • Ideally this person will have come from a technical support background and will have had experience training end-users. This person needs to have reliable transportation, as there will be some travel to schools and worksites
  • Strong customer support background or executive support experience preferred
21

IT Trainer Resume Examples & Samples

  • 2+ years of IT Training experience
  • Working knowledge of SQL
  • Microsoft Office/Suite proficient (Excel, PowerPoint, etc.)
  • Solid problem solving and time management skills
  • Associate's and/or Bachelor's Degree in a related field
22

IT Trainer Days Resume Examples & Samples

  • Schedule classes and facilitate training modules. Support classroom participants in their use of IT-applications
  • Utilizes a Learning Management System (LMS) to create courses and track class attendance
  • Responds to basic customer inquiries regarding Learning Management System (LMS) and Electronic Medical Record system
  • Conducts training needs assessments through clinical shadowing/audits
  • Manages small scale project initiatives affecting a single audience
  • Represents education team at health ministry events/meetings
  • Promote mutual support among colleagues, management. Builds relationships with user community and communicate key messages around Tenet initiatives
  • Communicates to team members and others as appropriate, any changes or improvements to training curriculum, materials or solution
23

IT Trainer Resume Examples & Samples

  • Design and develop the training in support of the Defence Recruiting System (DRS) implementation
  • Develop courses to support delivery of training i.e. Lesson Plans, PowerPoint, exercises, assessments
  • Develop User guides and technical manuals in support of the DRS
  • Work as part of a team of trainers to develop materials
  • Deliver classroom based training on the DRS as required
  • Undertake floor walking duties and 1 to 1 coaching
  • Extensive experience of designing and delivering training for process and IT systems implementation
  • Experience of working on large Programmes
  • Strong organizational skills with the ability to effectively time manage & prioritise tasks
  • Confident, assertive and fair with strong communication skills
  • Ability to work to strict deadlines with challenging objectives
  • Be able to work under pressure to short deadlines
  • Previous military or DSAT experience desirable
  • Clear, concise communication
  • PC Literate with MS Office tools
24

IT Trainer Resume Examples & Samples

  • Develops and implements effective training plans, policies, and programs
  • Facilitates onboarding of IT staff, as well as developing and delivering continued education for existing employees
  • Develops training campaigns for new IT product rollouts
  • Documents, maintains, manages, and enforces all training material, process guides, and workflows for IT
  • Oversees development of training materials for audiences external to the IT department, including all WGU staff and WGU students
  • Actively and creatively innovates improved tools and processes
  • Acts as product owner of WGU’s employee Learning Management System
  • Superb oral and written communication skills
  • Ability to foster growth and the drive to excel in others
  • Analytical skills and attention to detail
  • Ability and desire to teach others
  • Bachelor’s Degree strongly preferred
  • 2+ years in a training role, preferably in a technical environment
  • ITIL Foundation certification or equivalent
  • Familiarity with Agile and/or Scrum methodology
  • CompTIA CTT+ preferred