Customer Trainer Cover Letter

I am excited to be applying for the position of customer trainer. Please accept this letter and the attached resume as my interest in this position.

In my previous role, I was responsible for instruction and coaching to company through brigade staff personnel on the operational employment and TTPs of the following Mission Command Information Systems: CPOF, FBCB2-JCR, AFATDS, DCGS-A, and other tactical mission command server software like SharePoint.

Please consider my experience and qualifications for this position:

• Knowledge and experience working in a progressive customer call center environment
• Knowledge of Virginia State Tax administration and filing requirements
• Experience facilitating training modules within a company environment
• Demonstrate success in a training or classroom setting sensitively dealing with a variety of learning styles
• Technical understanding of call center systems and platforms
• Knowledge of Isagenix Customer Care policies and procedures
• Experience tracking statistical training measures
• Provides project management for on-boarding to call center

I am excited to be applying for the position of customer trainer. Please accept this letter and the attached resume as my interest in this position.

In the previous role, I was responsible for technical support to customers and other market players that will help them to distinguish IP’s boards and PM3 products from other competitive products.

Please consider my experience and qualifications for this position:

• Knowledge of commonly used concepts, practices, and procedures within the training field
• Skilled at delivering content via multiple mediums such as in person, on the phone and over the web
• Compassionate and empathetic towards customer’s needs while maintaining respectful demeanor and call control at all times
• Experience using a rapid e-learning development tool, such as Adobe Captivate
• Intermediate or higher user of Microsoft Office products including Word, Outlook, PowerPoint and Excel
• Knowledge of photo editing tools like Adobe Photoshop, Microsoft Paint and Techsmith Snagit
• Experience with SLA/SLS 3D printing, modeling and/or digital fabrication tools
• Proficiency with TalentLMS, or other LMS platforms

I would like to submit my application for the customer trainer opening. Please accept this letter and the attached resume.

In my previous role, I was responsible for critical customer feedback to the product team that will support with the development and improvement of our products.

Please consider my experience and qualifications for this position:

• Experience in Adult Learning Methodologies (ALM) preferred
• Prior facilitation experience, preferably in travel or customer service, is strongly preferred
• Previous experience as a trainer/teacher in a corporate setting
• Knowledge and understanding of call center system and operations strongly preferred
• Knowledge and understanding of library systems and functions, including new technologies and their applications to enhancing information services in the library market
• Excellent interpersonal, communication – spoken, written, listening -- and presentation skills
• Exceptional patience and tact (i.e., strong service orientation)
• Excellent understanding of the English language, oral and written

In response to your job posting for customer trainer, I am including this letter and my resume for your review.

Previously, I was responsible for structured training courses across the suite of products, however specifically relating to the High Voltage product PowerNet.

My experience is an excellent fit for the list of requirements in this job:

• Experience developing and delivering customer service training in a contact center environment preferred
• Experience leading virtual classroom training preferred
• Strong management and interpersonal skills to work effectively with management to develop and implement training and programs
• Experience planning and coordinating events is preferred
• Business acumen to include industry experience, Branch Banking, Business Banking, Credit, Operations or Human Resources
• Excellent written and verbal communication skills to include consulting and presenting to executive management
• Effective collaboration skills with business partners, vendors and other contacts
• High level of demonstrated consultative and project management skills

I am excited to be applying for the position of customer trainer. Please accept this letter and the attached resume as my interest in this position.

Previously, I was responsible for effective technical training to the staff of the dealership, keep them updated about new products and about all technical issues according to their needs, according to the Technical Training Center guideline;.

Please consider my qualifications and experience:

• Highly advanced interpersonal skills and success in dealing with different personality types
• Proactive with a strong sense of urgency
• Exceptional organization skills, multitasking, and priority setting abilities
• Training and/or presentation skills
• Customer Service Representative job knowledge
• Operations Coach experience or Operations Leadership experience
• Experience in training and development of training curriculums
• Technical knowledge of networking and network security technologies and protocols