Customer Trainer Job Description
Customer trainer
provides support and instructional design for the development of materials for orientation, technical training, workstation practices, safety, product training and documentation.
Customer Trainer Duties & Responsibilities
To write an effective customer trainer job description, begin by listing detailed duties, responsibilities and expectations. We have included customer trainer job description templates that you can modify and use.
Sample responsibilities for this position include:
Understand and be able to articulate sales positioning of Fiery products and features to support education services
Manage all external and internal relationships around Fiery product education services needs
Coordinate, plan, deliver and facilitate AWS Customer Service training such as new hire, continuing education, launch training for new services, and other CS specific training as needed
Create and maintain a network of Training Key users across the various Customer Services locations to assist with identifying training needs and organising training
Collaborates with Sales and Traffic/Operations Management to develop,evaluate, and recommend technical and systematic procedures that makeprocess flow more efficient for the organization as a whole
Leads and mentors Sales Support Representatives to help facilitate thecompletion of accurate work
Assess on an on-going basis the software training needs of field staff
Plan, conduct, coordinate, and implement a comprehensive training program for staff
Determining appropriate action to be taken on customer's behalf, which may include problem determination and appropriate next steps
Prepare educational material such as module summaries, videos
Customer Trainer Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Customer Trainer
List any licenses or certifications required by the position: G2, G1, TOC, PM, FAA, OSHA
Education for Customer Trainer
Typically a job would require a certain level of education.
Employers hiring for the customer trainer job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Associate Degree in Education, Engineering, Business/Administration, Business, Communications, Healthcare Management, Health Sciences, Technical, Communication, Associates
Skills for Customer Trainer
Desired skills for customer trainer include:
Adult learning principles
Army Mission Command Information Systems
CCC Product Suite
Latest software utilized in technical documentation development
Market conditions and other issues that will inform the development of effective training programmes
Microsoft Office products
Products
Services
NICE WFM solutions
WFM concepts
Desired experience for customer trainer includes:
Proven experience of delivering and facilitating technical and behavioral learning programs within large customer orientated business, ideally from a sector where sales and service is a focus
Ability to motivate others and hold them accountable
Ability to train and provide effective feedback to associates
Lead and support Specialized training programs and Society events
Fluency in French, with native-level English
Assist customers as needed throughout the store
Customer Trainer Examples
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Customer Trainer Job Description
Job Description Example
Our company is hiring for a customer trainer. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for customer trainer
- Delivery of a range of Training Courses both on and off site, for customers and company employees
- Grow in CFNA cross-functional knowledge
- Provide assistance to the Inbound call center teams as needed
- Perform other duties as assigned by the Department Director/Manager
- Manage training administration before and after all training sessions in a timely fashion (calendar, session set up, attendance tracking, communications to the target audience, evaluation form results)
- Monitor the sustainment of existing performance solutions and the quality of learner experiences
- Delivering fortnightly inductions to the department
- Working alongside Leaders/Managers to highlight individuals of concern
- Reviewing all individual test scores
- Complete adhoc reporting tasks
Qualifications for customer trainer
- Proactive commitment to customer satisfaction and personal excellence
- Exhibit enthusiasm, positive professional attitude, integrity and reliability
- Ability to work in a highly collaborative and service-oriented environment
- Ongoing Refresher Training
- Understanding of training processes
- Must possess at least a Bachelor's/College Degree, any field
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Customer Trainer Job Description
Job Description Example
Our innovative and growing company is searching for experienced candidates for the position of customer trainer. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for customer trainer
- Participate in seminar and training sessions with deaf constituents on using Sorenson services to communicate with hearing constituents
- Assist in training hotels that use our services
- Understand, own and be able to articulate and present key technical Fiery product knowledge and expertise
- Creatively take technical content and be able to present and create fluent and innovative learning materials
- Develop clear, concise, engaging and innovative training and instructional content Express videos, Simulation learning, eLearning
- Identify and assess future and current training needs and gaps
- Drive product awareness through education and training
- Actively engage in communication of educational plans/events/results to all key stakeholders
- Work closely with product marketing and product management to understand key messaging and overall marketing objectives to ensure they are accurately represented in training materials
- Work closely with product and channel marketing to leverage all training efforts across the organization
Qualifications for customer trainer
- Bachelor's Degree or a combination of college and related work experience required
- In select markets, bilingual (Spanish) required or preferred
- Knowledge of MSHA requirements with associated training programs such as Aerial Work Platforms, Forklifts (Powered Industrial Trucks) New Miner, Annual Refresher and Task Training as required
- Knowledge of Saleforce.com preferred, but not required
- Ability to convey a positive and professional image to employees, training consultants
- You have working knowledge of Microsoft Office suite, especially Excel, Word and PowerPoint Google for Work application
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Customer Trainer Job Description
Job Description Example
Our company is growing rapidly and is looking to fill the role of customer trainer. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for customer trainer
- Travel when necessary to support onsite training needs (<30%)
- Work with partner account managers to ensure successful delivery of product training needs for key customers
- Stay current and relevant in educational technology, adult learning, educational best practices
- Facilitates learning programs/events to support development needs of the organization
- Develops and revises instructional formats and materials to meet user needs based on application functionality, established processes, skill level
- Continuous improvement of technical instructional quality of training
- Provides support and instructional design for the development of materials for orientation, technical training, workstation practices, safety, product training and documentation
- Assists in administration of tests/ training requirements for participants
- Assists in interpretation and explanation of documents such as technical data, safety rules, operating and maintenance instructions, and procedure manuals
- Researches relevant resources as needed
Qualifications for customer trainer
- The candidate selected for this role must have excellent written and verbal communication skills
- The candidate must also possess excellence in accuracy and attention to detail, demonstrate effective time management skills, and a history of continuous improvement in work processes
- Call Center background preferred
- Previous medical device industry experience preferred
- Leadership – Must be able to inspire others to act on key initiatives
- Project Management – implement and manage projects and present reports defining project progress, and problems and solutions
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Customer Trainer Job Description
Job Description Example
Our company is growing rapidly and is looking for a customer trainer. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for customer trainer
- Proofreads and updates training materials as directed
- Maintains and updates examples of technical and business issues to develop solutions for training purposes
- Records and tracks improvement in operating time, yields, ergonomics, handling, and processes
- Monitors workstation practices and reports incompliance activities
- 70% - Deliver Training to associates
- Own customer excellence operations training framework from new employee training to subject matter expert level
- Be an expert in customer excellence operations processes and systems and deliver process & system training on all levels
- Work with the global process improvement team to ensure that an up to date catalogue of standard operating processes and training materials are available for the EMEA operations team
- Be a champion of new process implementation in the region
- Sample and analyse all ‘Three Day Resolution’ complaints logged each month via call listening
Qualifications for customer trainer
- Advanced Microsoft Office Suite proficiency
- Teamwork –must be willing and able to work closely with other departments, peers in a professional and respectful manner
- Influential – Must be able to influence at all levels to lead and manage change
- Facilitation – Must be able to facilitate training and team activities, such as Kaizen events
- Credible – Critical to be seen as competent and effective by customers and peers
- Results Orientation – Must do what it takes to deliver results
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Customer Trainer Job Description
Job Description Example
Our company is looking to fill the role of customer trainer. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for customer trainer
- Sample and analyse a percentage of ‘Opportunities for Improvement’ logged each month via call listening
- Record and log all sample and analysis centrally within the Controls team
- Provide ongoing training and support to the Contact Centre consultants via 1 to 1 or group coaching
- Identify and Address knowledge gaps when they arise and support process and procedural awareness
- To be responsible for delivering any training and support across the department in the event of any changes to the current complaints process or legislation
- Keeping up with the day-to-day logistics of running a training, including communicating training details to trainees, coordinating classroom materials, and other administrative duties as required
- Design surgical robotic platform customer training strategy for delivery to surgical teams at designated training centers and customer accounts
- Identify the Customer’s training requirements and needs
- Participate to the ILS training offer
- Prepare a draft ILS training management plan for Bids
Qualifications for customer trainer
- Flexible/Creative – Must be able and willing to think outside of the box to create solutions, and demonstrate flexibility within the role
- Adaptability – Must be able to positively adapt to rapidly growing and changing environment, while working under pressure
- Perspective - Ability to assess key business metrics and situations from a “general manager’s” point of view
- Team/Customer Focus – Must have effective listening skills and be able to handle sensitive situations both internally and externally
- Communication – Must be able to effectively communicate in both written and verbal forms at all levels of the business, including internal/external customers, distributors, suppliers, peers, colleagues, other departments, other Danaher businesses, and executive management
- Printing industry and Fiery experience required