Customer Service & Sales Representative Resume Samples
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Customer Service & Sales Representative Resume Samples
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JM
J Morar
Jany
Morar
250 Buddy Haven
New York
NY
+1 (555) 980 1550
250 Buddy Haven
New York
NY
Phone
p
+1 (555) 980 1550
Experience
Experience
Dallas, TX
Customer Service Sales Representative
Dallas, TX
Kris and Sons
Dallas, TX
Customer Service Sales Representative
- Provide troubleshooting assistance to customers
- Participate in activities designed to improve customer satisfaction and business performance
- Tolerance for repetitive work in a fast-paced, high production work environment
- Develops strong relationship with National Team and DEA
- Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)
- Create new outlets and change of ownership in SalesPad
- Recommend products that best suit the customer
San Francisco, CA
Customer Service / Sales Representative
San Francisco, CA
Aufderhar-Dickens
San Francisco, CA
Customer Service / Sales Representative
- Sales and customer care agents work to sign up and retain as many homes and businesses as possible with a clean energy supplier as their electricity supplier, in order to replenish their usage on the electric grid with Wind and Solar power. This keeps climate changing pollution in the ground, supports a more efficient way of making power, and brings good paying jobs to the areas we service
- A great team environment with supportive co-workers
- Escalate customer complaints and/or calls to your manager when necessary
- Provide feedback and recommendations to your manager on ways the company can improve
- You’ll work on behalf of some of the best-known companies in the world (like the top stores, retailers, shipping companies and banks) all from your hometown
- Provides feedback reports on call issues related to downtime and/or training issues
- Perform other duties as assigned by your management team
present
New York, NY
Customer Service & Sales Representative
New York, NY
Fahey, Stehr and Crona
present
New York, NY
Customer Service & Sales Representative
present
- Adhere to quality standards, meeting sales and performance goals set by management
- Participate in activities designed to improve customer satisfaction and sales performance
- Meet/exceed all performance expectations including products sales, add-on sales, call handling metrics, and quality standards
- Manage collection activities including processing payments and consulting with customers on loan payments for past due accounts
- Provide quotes
- Work directly with customers through the entire lending cycle from loan application to loan closing
- There is a hands-on component to your role. You’ll learn to use calipers to measure specs on a wide variety of parts, from bearings and sprockets to electric motors and controls, to hydraulic and pneumatic components
Education
Education
Bachelor’s Degree in Hand
Bachelor’s Degree in Hand
Clark Atlanta University
Bachelor’s Degree in Hand
Skills
Skills
- Able to think quickly in the moment and use your best judgment to find appropriate solutions for our clients and our business
- Excellent verbal communication skills, and able to personalize the client experience, remembering every client is unique
- Training includes New Employee Orientation, Licensing, Enterprise Knowledge, Pipeline training and On-the-job-training
- Build strong, trusting relationships with new and existing customers
- High sense of empathy and caring, with strong emotional and social understanding
- Flexible health benefits, excellent employee banking offer, employee recognition program
- Strong computer skills are essential
- Excellent verbal and written communication skills
- Excellent telephone and interpersonal skills
- Good problem-solving, negotiation, and time management skills
15 Customer Service & Sales Representative resume templates
Read our complete resume writing guides
1
Customer Service & Sales Representative Resume Examples & Samples
- Excellent communication, persuasion and problem resolution skills
- Experience working in fast-paced, structured work environment
- Proficiency with Windows based applications
- The drive to always challenge yourself to go one better for clients and raise the bar for excellence in customer service
- High School Diploma, GED or relevant experience required
- Must be available to attend entire 12 week paid training class
- HTFTO
2
Customer Service & Sales Representative Resume Examples & Samples
- Eighteen months of customer service or related experience
- Excellent telephone and interpersonal skills
- Proficient computer skills, especially Microsoft Office applications
3
Customer Service & Sales Representative Resume Examples & Samples
- Minimum of two years directly related sales experience in a similar industry
- Familiarity with PC-like hardware/software, including use of the PC keyboard and mouse
- Be able to work flexible hours
4
Senior Customer Service Sales Representative Resume Examples & Samples
- Builds sales pipeline through lead generation and cold calling
- Communicates with appropriate internal departments on issues that need to be addressed to ensure customer satisfaction such as custom orders, inventory issues, and billing problems
- Maintains regular and consistent attendance and punctuality
- Performs special projects, develops reports, and attends meetings as requested by management
- Processes leads and orders received from inbound calls and other sources. Makes outbound calls to current
- Ability to communicate clearly and concisely, both orally and in writing
- Ability to present information to senior leaders
- Results-oriented
- General knowledge of business operations
- General knowledge of computers and data entry software with solid keyboard skills
- Inside sales
- Responsive telephone manner
5
Customer Service Sales Representative Resume Examples & Samples
- Ability to navigate through multiple computer applications with speed and accuracy
- Ability to work with customers to resolve inquiries
- Provide troubleshooting assistance to customers
- Ability to accept and implement coaching and feedback in order to achieve individual and team performance goals
- Maintain a high level of world class customer service/professionalism to a wide range of customers
- Recommend products that best suit the customer
- Ability to read and interpret documents
- 2 years experience in providing customer service either via phone or in person
- Medical Healthcare Background
- Maintain a positive environment, working with co-workers and customers within a diverse culture
- Excellent telephone manner and listening skills
- The ability to relate to customers in a professional and courteous manner
- The ability to work in a team environment
- The ability to work under pressure
- The ability to sit for long periods of time
- Excellent attention to detail and multi-tasking ability
- Self-motivation to work under his/her own initiative
- Experience in Sales a plus
- Must pass drug test and state, federal and criminal background check
- Must have High School diploma or general education degree (GED)
- Must be at least 18 years of age or older
6
Customer Service & Sales Representative Resume Examples & Samples
- Minimum 1 year of customer service experience (financial services, call center, retail, etc.)
- Excellent communication, decision making, persuasion and problem resolution skills
- Experience working in fast-paced, goal oriented and team based structured environment
- Proficiency with Windows based applications (ability to navigate within multiple screens)
- A strong interest in continued learning and career advancement opportunities
7
Contact Center Customer Service & Sales Representative Resume Examples & Samples
- Eighteen (18) months of customer service or related experience
- Effective sales and referral skills
- Good problem-solving, negotiation, and time management skills
8
Customer Service / Sales Representative Resume Examples & Samples
- Talking to customers over the phone, email or chat to resolve their questions or concerns
- Accurately document and update customer records in the computer system
- Upsell products or services to customers, if appropriate
- Remain calm and helpful even when dealing with upset customers
- Escalate customer complaints and/or calls to your manager when necessary
- Provide feedback and recommendations to your manager on ways the company can improve
- Perform other duties as assigned by your management team
9
Customer Service & Sales Representative Resume Examples & Samples
- Responsible for achieving specific sales targets and maximizing sale opportunities on each and every call
- Use probing techniques to determine customer needs and offer the most appropriate product or service to address their needs
- Up-selling and Cross-selling for Wireless, TV, Internet, and home phone based products
- Maintain broad knowledge of products, pricing, promotions, and procedures
- Clarify customer requirements; probe for understanding, use tools and resources to appropriately provide resolution to the customer
- Answer billing questions by talking through components of customer accounts
- Six months of sales experience preferred
- Ability to demonstrate sales technique and product knowledge
- Strong communication and negotiation skills required
- Ability to effectively communicate, both written and verbally
10
Customer Service Sales Representative Resume Examples & Samples
- Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)
- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
- Participate in activities designed to improve customer satisfaction and business performance
- May offer additional products and/or services
- May respond to customer inquiries by referring them to published materials, secondary sources or more senior staff
- High school diploma with three to six months of relevant experience preferred
- Strong computer navigation skills and PC Knowledge
- Ability to rotate shifts, as needed
- Based on location and/or program, additional experience/skills may be required
11
Customer Service Sales Representative Resume Examples & Samples
- Develops strong relationship with National Team and DEA
- Create new outlets and change of ownership in SalesPad
- Collect resale certificates from the franchise owner or corporate office
- Ensures credit application/or add location form is submitted to AR
- Ensures customer is in correct price group
- Verifies COF is in correct brand set
- Sends lead to wired FSR
- Schedules welcome call based on opening date
- Ability to manage multiple tasks and prioritize accordingly
- Possess analytical and processing skills
- High level of professional maturity
- Successful in developing customer relationships
- Demonstrated team work and strong interpersonal skills
- Flexibility to work in a non-structured environment
12
Customer Service & Sales Representative Resume Examples & Samples
- Talks with customers by phone concerning orders, returns, shipments and products
- Handles customer concerns and escalated issues in a professional manner
- Starts trace, call tags, missing items, and missing parts, reject orders, catalog rejects, decline callbacks, customer service tracks, and price matches
- Successfully attain Level 1 Product Certification in all product categories within allotted time scheduled
13
Customer Service & Sales Representative Resume Examples & Samples
- Exceptional written and verbal communication skills
- 6 months experience required; retail sales acceptable
- Call center experience preferred
- Ability to navigate through several web applications simultaneously
14
Bike Customer Service & Sales Representative Resume Examples & Samples
- Answers customers' technical questions regarding product or service and operation or maintenance
- Takes care of and settles customer complaints, special orders, or returns via phone or mail
- Attracts potential customers by answering product and service questions; suggesting information about other products and services
- Receives and processes orders, provides information concerning pricing, changes in service, discontinuance, and shipping
- Process credit payments, while maintaining confidentiality of customer records
- Effectively explain the terms for customer pickup or delivery
- Talks with customers by phone or in person to ensure the best service possible
- Interviews customers to obtain information and explain available services
- Investigates and corrects errors, following customer and company records
- Adjusts complaints concerning billing or services rendered
- Refers complaints of product or service failure to appropriate departments for investigation
- Coordinates customers' service needs with other departments as required to ensure customer service
- May solicit sale of new or additional services or products
- Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
- Maintains financial accounts by processing customer adjustments
- Recommends potential products or services to management by collecting customer information and analyzing customer needs
- Maximizes all opportunities in the process of closing a sale resulting in the taking of market share from larger competitors
- Sells consultatively and makes recommendations to prospects and clients of the various solutions the company offers to their business issues
- 4+ years of Customer Service, Product Knowledge and Strong Technical understanding
- Quality Focus, Problem Solving, Market Knowledge, and knowledge of products and services at a level of complexity that usually involves up to two years of directly related study, training, and/or experience
- 2 years College Degree or equivalent
15
Customer Service & Sales Representative Resume Examples & Samples
- Help customers get the parts they need
- Interact extensively with customers to clarify their needs, research and recommend parts
- Provide quotes
- There is a hands-on component to your role. You’ll learn to use calipers to measure specs on a wide variety of parts, from bearings and sprockets to electric motors and controls, to hydraulic and pneumatic components
- Desire / ability to learn new systems and processes quickly
16
Customer Service & Sales Representative Resume Examples & Samples
- Love to find solutions to difficult and complex issues while delivering a high level of client service
- Able to think quickly in the moment and use your best judgment to find appropriate solutions for our clients and our business
- Passionate about relationship-based sales through superior customer service
- Enjoys the structure and consistency fixed and rotating schedules provide to ensure we’re here when our clients need us
- High sense of empathy and caring, with strong emotional and social understanding
- Excellent verbal communication skills, and able to personalize the client experience, remembering every client is unique
- Driven self-motivated learner who aspires to grow and excel in their role
- Seeks out and enjoys open and constructive feedback
- Resilient to change, quick to adapt personal style to meet the needs of our clients
- Computer savvy, connected, and can easily navigate and focus on multiple software applications
- Proficient with using dual monitors and have the ability to think, talk and type at the same time while listening to our client’s needs
17
Customer Service & Sales Representative Resume Examples & Samples
- Identifies member events to provide solutions on products and close on product sales that meet the member's needs and facilitate the member's financial security
- Empathizes with members and provide offers & solutions to make it easy for members to acquire a USAA product
- In the Financial Center, interacts with members face to face to close on product sales
- Responds to and complete member requests
18
Customer Service & Sales Representative Resume Examples & Samples
- Ability to learn and apply new information quickly
- Excellent interpersonal and communication abilities
- Solid organizational skills, including the ability to manage multiple competing priorities
19
Customer Service / Sales Representative Resume Examples & Samples
- Sales and customer care agents work to sign up and retain as many homes and businesses as possible with a clean energy supplier as their electricity supplier, in order to replenish their usage on the electric grid with Wind and Solar power. This keeps climate changing pollution in the ground, supports a more efficient way of making power, and brings good paying jobs to the areas we service
- Provides feedback reports on call issues related to downtime and/or training issues
- Conversational, patient and confident, with a positive attitude
20
Customer Service & Sales Representative Resume Examples & Samples
- Easy access to public transportation
- Onsite cafeteria complete with Starbucks
- Keurig coffee machines and ice machines
- Free parking
- Tri-Met stop located directly outside our building
- Easy access to Freeway, outlet mall and dining
21
Customer Service / Sales Representative Resume Examples & Samples
- A very strong ability to multi task
- A very strong history of customer relations experience and skills in a manufacturing setting
- Strong organizational, verbal and written communication skills
- An impeccable attention to detail
- The ability to manage multiple projects and complete orders using skills in multitasking, prioritizing, & follow-up
- Good math, measuring and analytical skills
- Mechanical Aptitude
