Customer Sales Representative Resume Samples

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DL
D Langworth
Dallas
Langworth
6286 Davonte Knolls
Chicago
IL
+1 (555) 195 2650
6286 Davonte Knolls
Chicago
IL
Phone
p +1 (555) 195 2650
Experience Experience
Phoenix, AZ
Customer Sales Representative
Phoenix, AZ
Kemmer-Keeling
Phoenix, AZ
Customer Sales Representative
  • Expedites orders to meet customer deadlines; processes emergency and/or expedited orders and shipments in a timely manner; provides customers and/or distributors with product information; and prepares price quotations
  • Resolves operational issues that may arise from the end-to-end sales process (e.g., order status, returns, and deliveries, invoicing, returns, and financial post-sales programs)
  • Authorizes RMA (Returned Material Authorization) requests and issues RMA numbers. Investigates claims by conducting fact-based investigation and working with operations and Quality personnel
  • Acts as communication link between store and customer by promoting company store as customer’s best service solution, communicate customer perceptions, good and bad, to store management, and keeping store management appraised of competitive challenges especially those related to price, inventory and service
  • Assists with inventory management by stocking fast-moving items, establishing stocking model including rotation of non-selling inventory, and assisting with order management
  • Regularly communicate with Regional Sales Managers, Inside and Outside Sales Reps, Supply Chain (replenishment) and Customer Service Reps as the main contact points, to ensure customer satisfaction
  • Reviewing pre-emptions and working with assistants to manage and determine make goods
Dallas, TX
End Customer Sales Representative
Dallas, TX
Powlowski-Jast
Dallas, TX
End Customer Sales Representative
  • Focused sales efforts intended to assist the District in achieving its volume and net margin goals with strategic distributor customers
  • Perform other essential responsibilities as deemed necessary
  • Develops new value-added business at the end-customer level. Pursue sales leads
  • Works with Distributor Account Executives and distributor DSR’s as directed by the DSM to pull business through strategic distribution
  • Actively acquires competitive information on products and pricing which flows to the DM and revenue management
  • Initiate trial set-ups, arrange for samples and conduct site surveys
  • Properly report sales activities using the SCA CRM system
present
New York, NY
Customer Sales Representative Ods
New York, NY
O'Hara Group
present
New York, NY
Customer Sales Representative Ods
present
  • Develop customer relationships within a given geography working closely with the contract sales team
  • Quote & manage On Demand Service (ODS) requests from opportunity identification, qualification through to billing
  • Work closely with Contract Sales, call centre & field service teams to co-ordinate the customer solution
  • Prepare and co-ordinate relocation quotations in collaboration with installation & service delivery managers or other relevant stakeholders
  • Deliver high levels of performance against key metrics in ODS and other areas
  • Maximize revenue, service capture and customer satisfaction through ODS opportunities
  • Operate in accordance with defined commercial processes in a professional & proactive manner to keep customers’ satisfied with GE service
Education Education
Bachelor’s Degree in Engineering
Bachelor’s Degree in Engineering
Ohio University
Bachelor’s Degree in Engineering
Skills Skills
  • Ability to structure and apply basic organizational skills to manage daily operational issues
  • Basic knowledge of the end-to-end process of sales operations
  • Ability and desire to learn new systems and processes quickly
  • Basic knowledge of local legal compliance issues
  • Attention to detail, accuracy. A sense of humor. Ability to multi-task and prioritize
  • Basic problem-solving and analytical skills
  • Strong computer skills, particularly Excel
  • Excellent written and verbal communication skills, including English grammar
  • Ability to lift up to 50 lbs,
  • Ability to communicate at all levels
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13 Customer Sales Representative resume templates

1

Customer Sales Representative Resume Examples & Samples

  • Reviewing orders entered by each market’s sales assistants and adjusting as appropriate
  • Reviewing pre-emptions and working with assistants to manage and determine make goods
  • Work with AE’s, NSM and traffic and marketing department to coordinate all elements for promotions and events
  • Generate system reports for tracking and forecasting
  • Maintain client schedules to ensure delivery of buy and assist NSM & local AE’s in posting schedules
  • Prepare market and ratings data for use in National meetings. Assist with presentations, research information, and sale marketing materials and other station sponsored events
  • Coordinate with Traffic and national sales assistants on ad copy
  • Assist accounting with billing and invoicing for National clients
  • Support the NSM with projects as needed
  • Answer Sales Telephones as needed
  • Career driven and aiming to grow beyond this role
  • Detail Oriented, strong organizational skills
  • Spanish Language Proficient
  • Experience in Customer Service
  • Excellent verbal and written communication skills (English and Spanish)
  • Strong multi-tasker
  • Microsoft Office with an emphasis on Excel/PowerPoint proficiency
  • College degree preferred but not required
  • Previous advertising/media experience
  • Knowledge of Donovan, OSI, Media Ocean, Matrix, Concur
  • Exposure to Nielsen Ratings system
2

Customer Sales Representative Ods Resume Examples & Samples

  • Quote & manage On Demand Service (ODS) requests from opportunity identification, qualification through to billing
  • Work closely with Contract Sales, call centre & field service teams to co-ordinate the customer solution
  • Maximize revenue, service capture and customer satisfaction through ODS opportunities
  • Deliver high levels of performance against key metrics in ODS and other areas
  • Develop customer relationships within a given geography working closely with the contract sales team
  • Maintain customer records, profiles, account records and all interactions with customers in GEHC’s CRM tools
  • Be responsible for data cleanliness, ensuring all systems are updated when discrepancies are identified
  • Drive efficiencies through process review
  • Generate and communicate leads to relevant colleagues
  • Drive promotional activities & initiatives in line with promotional programs
  • Ensure knowledge of and compliance with Company policies and quality processes
  • Min. 2 years experience in admin & customer service
  • Knowledge of marketplace preferred, with a healthcare and/or technical sales background advantageous
3

Customer Sales Representative Resume Examples & Samples

  • Present & demonstrate value of maintenance products to customers through remote contact
  • Prospect & qualify new business through remote contact
  • Implement proactive call cycles to drive opportunity creation primarily for MSA & ODS
  • Follow up on marketing campaigns to qualify opportunities for sales conversion
  • Utilize install base information, CRM, equipment and service reports/databases to understand customer profile to tailor approach as necessary
  • Quote & manage On Demand Service (ODS) requests from opportunity qualification through to billing
  • Prepare and co-ordinate relocation quotations in collaboration with installation & service delivery managers or other relevant stakeholders
  • Operate in accordance with defined commercial processes in a professional & proactive manner to keep customers’ satisfied with GE service
  • Maintain customer records, profiles, account records and Track call outcomes and opportunities through designated tracking processes and/or customer relationship management tools
  • Feedback market/competitor information to wider commercial teams
  • Ensure customer queries and subsequent resolutions are followed through by relevant stakeholders for a positive customer experience
  • Min. 2 years experience in business to business telemarketing
  • Highly developed communication, negotiation, presentation & interpersonal skills
  • Fluent English with appreciation of ANZ business environment
  • Ability to work within a team environment and harness resources to achieve goals
  • Knowledge and understanding of all Environmental Health Policies (including but not limited to GE Healthcare EHS Policies, GE Healthcare Fleet Rules, etc.) and operate within them to ensure that no company policy or US / Int’l and/or local Law is broken
  • Participate in continuous improvement activities by identifying and appropriately escalating process and product quality gaps, providing solutions when possible
  • High work standard and quality
  • Effective problem solving
  • Effective personal organization skills
4

Residential Existing Customer Sales Representative Resume Examples & Samples

  • Process work orders and complete all sales paperwork
  • Post instillation and follow up
  • Must possess strong communication, negotiating, and time management skills
  • Flexible Style; perseverance; action oriented; interpersonal savvy
  • Attune for problem solving; ability to determine solutions for customers (consultative sales approach); customer focused
5

Vaccines Customer Sales Representative Resume Examples & Samples

  • Achieves quarterly sales metrics based on set reach/frequency goals
  • Understands and integrates franchise strategies
  • Applies knowledge of contracts and historical ordering patterns to optimize vaccine purchases and achieve appropriate inventory
  • Understands and addresses both business and scientific oriented needs of healthcare professionals by engaging in meaningful dialog to determine underlying patient needs and determine how products could address such needs
6

Customer Sales Representative Resume Examples & Samples

  • Call accounts on a scheduled basis for orders
  • Take customer call in, email and fax orders
  • Sell all approved brands and flavors
  • Advise customers of current promotions
  • Process equipment service concerns if needed using SAP/EAM
  • High school diploma or general equivalency diploma (GED)
  • 1 year previous call center experience preferred
7

Residential Exisiting Customer Sales Representative Resume Examples & Samples

  • Follow up with prospects and prepare final contracts for signatures
  • Valid driver's license with clean driving record
  • Ability to work a full time schedule
8

Customer Sales Representative Resume Examples & Samples

  • Partners with customer contacts and field sales to provide exceptional service through phone and email communication. Acts as a liaison between the customer and operations
  • Manages/enters new orders from customers through internal programs such as Flash, SAP order entry systems, with emphasis on error-free order management and same-day order entry. Enters changes and cancellations from customers, using established business rules
  • Proactively communicates with internal and external customers about order verification, order status, pricing and shipment status. Communicates in a timely manner with planning and operations to verify lead times, confirm scheduled order completion dates and communicate special handling requests
  • Maintains accurate and organized order files, order acknowledgments, internal notes and customer contact information in appropriate software systems
  • Expedites orders to meet customer deadlines; processes emergency and/or expedited orders and shipments in a timely manner; provides customers and/or distributors with product information; and prepares price quotations
  • Authorizes RMA (Returned Material Authorization) requests and issues RMA numbers. Investigates claims by conducting fact-based investigation and working with operations and Quality personnel
  • Manages service and warranty orders
  • Promotes customer satisfaction and achieves cycle time reduction through team-based problem solving. Regularly participates in cross-functional teams to solve recurring customer issues
  • Performs additional duties as assigned
  • Minimum of 1 year of experience in customer service, inside sales or pricing
  • No relocation benefit is being offered for this position. Only candidates that currently reside within 50 miles of Aurora, CO will be considered
  • Understanding of Sales and Marketing strategies
  • Strong customer focus and service oriented abilities
  • Computer proficiency and data entry skills, including proofreading, MS Word and Excel, SAP or CRM application
  • Team-oriented and collaborative mindset
  • Ability to think outside of the box
  • Phone skills and customer communication skills
  • Organization and time management skills
  • Drive for results
  • Conflict resolution, negotiation and problem solving abilities
  • Strong analytical skills and business acumen
  • Ability to multitask effectively
  • Bachelor’s degree in Engineering or Lighting Design from an accredited institution
  • Lighting and/or electrical industry experience
  • SAP experience
9

Flexible Customer Sales Representative Resume Examples & Samples

  • Secondary School Diploma/GED
  • Previous customer service experience and sales skills
  • Proficiency in English
10

Customer Sales Representative Resume Examples & Samples

  • Take customer call in d email orders
  • Maintain route spreadsheets for all customers
  • 1 year previous customer service or call center experience
  • Prior experience with Route Manager and SAP or similar systems
  • Prior experience with Microsoft Office including Outlook and Excel
11

Customer Sales Representative Resume Examples & Samples

  • Working within established major account relationship, nurtures and develops understanding of existing and new customer’s business, helps customers to succeed in their business by introducing helpful tools and programs, creates ways to mutually benefit the customer and company by supplying high-value products and services. Secures from customer commitment to purchase product lines in agreed-to quantities and price by balancing needs of customer with company quotas for sales and gross profit
  • Identifies, sources, develops, and communicates with major account headquarters team all possible new major account relationships that may exists within an assigned territory
  • Working with national training group, understands agreed-to training provided by company to major account and arranges to have account employees scheduled for desired/necessary training
  • Addresses customer problems promptly and resolve them satisfactorily
  • Assists with inventory management by stocking fast-moving items, establishing stocking model including rotation of non-selling inventory, and assisting with order management
  • Acts as communication link between store and customer by promoting company store as customer’s best service solution, communicate customer perceptions, good and bad, to store management, and keeping store management appraised of competitive challenges especially those related to price, inventory and service
  • Increases business and store efficiency through focus on key accounts strategy and developing/increasing account penetration
  • Encourages and instructs major account customers on how to interface with supporting store(s) to order parts electronically and check store inventory
  • Leverages inventory management tools available through NSP/Pulse to maximize service efficiency
  • High school diploma or G.E.D required
  • Bachelor’s degree or equivalent work experience preferred
  • Prior experience in a company store or other selling experience in the automotive industry
  • 2-5 years’ experience in a sales-related role, preferably with key- or major-accounts
  • Understands and demonstrates selling skills such as preparing for the sales call, managing the customer meeting, handling customer resistance, closing the sale, and account maintenance
  • Establishes and maintains good relations with customers by providing courteous, efficient, and professional service
  • Maintains presence as well-groomed and neat, complying with company policies on conduct and dress
  • Demonstrates excellent communication and organizational skills
  • Capable of presenting information in group meetings
  • Able to read, write, and is capable of recognizing and distinguishing letters and numbers, including identifying sequences of numbers and letters accurately and rapidly
  • Able to speak clearly and listen attentively
  • Able to work on feet (stand and walk) for entire assigned work shift
  • Able to repeatedly bend or stoop to floor-level shelves and able to reach upper shelves (ten feet) with use of stool or ladder when necessary
  • Local travel from assigned store location expected >95% of time
12

End Customer Sales Representative Resume Examples & Samples

  • Primary focus is on prospecting for new end user business. Translate sales plans into sales activities per customer/account, monitor and adapt sales activities on a regular basis so that objectives are met
  • Develops new value-added business at the end-customer level. Pursue sales leads
  • Visit existing customers and prospects according to GTM guidelines and existing sales processes
  • Assess customer needs and suggest appropriate products and services
  • Respond to customer enquiries
  • Conduct appropriate training/consultancy
  • Negotiate prices and delivery times within limits of authority
  • Conclude sales orders to meet revenue targets
  • Focused sales efforts intended to assist the District in achieving its volume and net margin goals with strategic distributor customers
  • Heavy emphasis on prospecting, qualifying and acquiring new end-customer business identified by market research. Identify, research, and contact prospective customers and build positive relationships that will generate future sales and repeat business
  • Works with Distributor Account Executives and distributor DSR’s as directed by the DSM to pull business through strategic distribution
  • Actively acquires competitive information on products and pricing which flows to the DM and revenue management
  • Will be assigned to specific large end-customer accounts or segments to target and acquire within a market area or district
  • Coordinates with DSMs, BDMs, SAMs or NAMs to execute large regional programs and aids NA in executing the closing of end-customers to land the business for strategic distribution
  • Perform other essential responsibilities as deemed necessary
  • Initiate trial set-ups, arrange for samples and conduct site surveys
  • Properly report sales activities using the SCA CRM system
  • Bachelor's degree preferred; Experience in lieu of education
  • One plus (1+) years of relevant experience
  • Proficient in Microsoft Office applications including; but not limited to, Excel, Word and Outlook
  • Experience with customer relationship management (CRM) systems or customer contact database applications
  • Must live in or around the assigned territory
  • Must meet SCA's Corporate Vehicle Policy Standards
  • TRAVEL: Ability for 30% travel
13

Customer Sales Representative Resume Examples & Samples

  • Minimum 6 months of proven customer service experience, preferrablyin industrial distribution or parts counter environment with a tangible product
  • Mechanical and mathematical aptitude
  • Excellent written and verbal communication skills, including English grammar
  • Ability and desire to learn new systems and processes quickly
  • Strong computer skills, particularly Excel
  • Ability to lift up to 50 lbs,
  • Attention to detail, accuracy. A sense of humor. Ability to multi-task and prioritize
  • Valid driver's license and clean driving record (MVR)
  • SAP / ERP experience, preferred
  • Knowledge of industrial distribution products and hydraulics, preferred
14

Customer Sales Representative Resume Examples & Samples

  • Maximize sales, service capture and customer satisfaction within the Service Maintenance business
  • Deliver high levels of performance against key metrics in Maintenance Service Agreements (MSA), On Demand Services (ODS) and other related areas
  • Develop strong, long term customer relationships within a given geography working closely with the equipment sales team
  • Operate in accordance with defined commercial processes in a timely & proactive manner to keep customers’ equipment constantly covered by GE service
  • Maintain customer records, profiles, account charts and all interactions with customers in GEHC’s CRM tools
  • Prepare and co-ordinate tender responses in collaboration with territory managers or other relevant stakeholders
  • Track & effectively communicate market information, including competitor activity, and provide accurate forecasts data using the tools available
  • Be responsible for data cleanliness, ensuring systems are updated when discrepancies are identified
  • Ownership of customer queries and subsequent resolutions
  • Min. 2 years experience in telephone sales
15

Customer Sales Representative Tampa Resume Examples & Samples

  • Promote the entire line of NAPA products and programs to Wholesale Customers
  • Proactively initiate, contact, manage and develop leads on a local basis
  • Identify specific needs of customers and align solutions with NAPA’s offerings
  • Work with manufacturer’s representatives to improve program offerings and grow customer knowledge of lines
  • Perform educational seminars, clinics and presentations on NAPA product lines and services
  • Prior experience in a NAPA store or other retail experience in the automotive industry
  • 2+ years of experience in a customer focused role
  • Must be willing to work flexible retail hours, including evenings, weekends and holidays
  • *Please note we recruit for this position on an ongoing basis in order to build a talent pool of potential candidates. When a position becomes available, we will review applicants at that time. Due to the volume of resumes that we receive, only those candidates selected for interviews will be contacted
16

Customer Sales Representative Orlando Resume Examples & Samples

  • Work with local Store Manager to develop plans to increase sales
  • Engage customers and keep them connected through all of NAPA’s eSales programs
  • Maintain customer satisfaction and provide strong customer service including solving customer problems, complaints and questions in person or by telephone
  • Understand and demonstrate basic selling skills such as preparing for the sales call, managing the customer meeting, handling customer resistance , closing the sale and account maintenance
  • Ability to perform in a quota-driven environment
  • Bachelor degree preferred
17

Customer Sales Representative Major Accounts Tampa Resume Examples & Samples

  • Drive growth of company-owned NAPA Auto Parts stores, customer base, sales and profits
  • Work within established major account relationships
  • Achieve personal sales and profit quotas
  • Capability to present information in group meetings
  • Valid driver license with no more than 2 moving violations in the last 4 years required
18

Residental Existing Customer Sales Representative Resume Examples & Samples

  • Present sales presentation and proposal to prospects
  • Generate referrals
  • Available for local travel, nights and weekends to accommodate the residential customers' agenda
19

Existing Customer Sales Representative Resume Examples & Samples

  • Minimum 90 days of NSC Residential Sales Rep I experience or equivalent ADT sales experience
  • Strong verbal skills
  • Excellent listening skills
20

Customer Sales Representative Resume Examples & Samples

  • Manage a diary of calls on a weekly basis
  • Use Aurora System to input Customer Orders
  • Ensure accuracy of orders
  • Maximise sales on all orders
  • Build relationships with both internal & external customers
  • Work within the GK Company Values
  • PC / Keyboard skills
  • Ability to communicate at all levels
  • Able to work in a team environment
  • Work on own initiative
  • Self motivation
21

Customer Sales Representative Resume Examples & Samples

  • Meet or ideally exceed territory sales targets and objectives by
  • Focusing on Elite Grower customers who are considered “Grow and Get” customers (defined as large grower customers with whom our current share of opportunity is less than desired, based on information from market research)
  • Implement annual business/activity plans with selected top tier growers in cooperation with preferred retail partners using a CustomerLink approach
  • Execute the Discovery phase of Strategic Selling with a strong business orientation and focus to provide added value and information beyond agronomic expertise
  • Delivering programs or offers to targeted growers
  • Interfaces with Territory Sales Representatives to manage retail relationships in his/her geography
  • Manages performance inquiry process by working hand in hand with the Seed Specialist and the Agronomic Service Representative for agronomy requirements
  • Communicates on an ongoing basis with elite grower’s preferred retail account representative and/or consultants in order to keep lines of communication open between Retail Account(s) and Syngenta
  • Records all grower interaction including offers made and agreed-to in CRM tool so that information is shared with appropriate TSRs and other internal colleagues
  • Collaborates with Customer Campaign teams to provide input on customer needs
  • Detailed knowledge of the Western Canadian Seed and Crop Protection businesses and overall Syngenta offerings
  • Detailed knowledge of the Western Canadian Company distributors and partners (crop protection and seeds)
  • Comprehension of the Canadian and North American agricultural, seeds, seed treating and crop protection markets and the regulations and policies that affect these markets
  • Agronomic knowledge of the crops grown in the geographic area
  • Awareness of new and existing technologies
  • First-hand knowledge of farming operations
  • Understand the basic fundamentals of business challenges
  • Proven ability to lead a diverse team
  • Demonstrated advocacy skills
  • Minimum Bachelor of Science or Bachelor of Commerce, plus a minimum of 5 years of experience in agri-business industry, or related role
  • Extensive experience in the Canadian Crop Protection and/or Seeds market
  • Understanding of financial analysis and business practices
  • CCSC completed or in progress
  • CCA an asset
22

Customer Sales Representative Resume Examples & Samples

  • Personally welcome customers using with a pleasant greeting, assist in answering questions in a friendly manner
  • Emphasis on selling and revenue maximization on core products such as, but limited to, options to waive customer's responsibility of damage, fuel options and vehicle upsells
  • Achieve personal sales goals while supporting the goals of the team
23

Customer Sales Representative Resume Examples & Samples

  • Operators’ diaries to be updated and cross-checked with hard copies to ensure customers are always called on the correct day
  • Maintain text boxes, telephone numbers and contact details and pass relevant information through to Solutions or other departments to update accounts
  • Schedule call times on diary to times within correct working hours and call accounts promptly at scheduled times following procedures laid down in the Customer Sales training Manual
  • Take orders accurately repeating products and querying if not clear. Delivery dates should be checked and relevant depots and Load Plan informed of extra orders and off day deliveries
  • Maximise on all orders and promotions where relevant to achieve agreed targets
  • Give the highest level of customer care by providing a prompt and polite response to customer requirements and liaising, if appropriate, with the Team Leader/Customer Sales Manager
  • Use time effectively by updating files on PC, and general administration tasks and helping other operators with calls if busy
  • Aim to achieve personal and team objectives and participate in training and sales initiatives
  • Take and action incoming calls in a friendly, efficient and timely manner using the appropriate greeting and within the required target times
  • Avoid being on `Not Ready` or logged out at inappropriate times ( ie – when Agentlink shows only a few Agents available )
  • Try to pass call to correct trade sector, if all operators are busy, deal with customers order / query
  • Gather appropriate information to identify sales opportunities in existing accounts on the Aurora system
  • Ensure messages are passed both internally and to field based Sales Development Managers in a accurate and timely manner
  • Ensure details of potential new customers are passed to the Customer Care Team in an accurate and timely manner
  • PC / Keyboard
  • Ability to work on own initiative
  • Ability to work well under pressure
  • Organisational Skills
24

Customer Sales Representative Resume Examples & Samples

  • Pre-order sales for delivery to existing customers
  • Provides product forecasts for upcoming promotions
  • Maintain product display space, sets up new product and promotion displays
  • Sells company products based on store plans and to gain space in displays
  • Must have reliable transportation
  • Established Sales Route: Routes start in the AM hours and go until the daily requirements are fulfilled
25

Customer Sales Representative Sngl Rte Resume Examples & Samples

  • Provides product sales forecasts for upcoming promotions
  • Resolve customer complaints and incorrect orders
  • Ensure all required sales reports, credit and debit invoices and documents are processed
  • Basic math and English speaking skills
  • Access to a cell phone device for phone and text capabilities
  • One or more years of sales related experience
  • Previous customer service experience
  • Previous route delivery or route driving experience
  • Active & Fast Paced Environment: Your designated route may include working with large retail grocery chain stores, as well as regional and independent stores in an assigned market which provides exciting opportunities for you to grow sales and deliver upon the expectations of your customers
  • Collaborative Sales Team: With individual and team sales goals, you will be making positive contributions to the company day in and day out
26

Customer Sales Representative Resume Examples & Samples

  • Pre-order sales, distributing, and delivering products to existing customers
  • Maintains product display space, sets up new product and promotion displays
  • Abide by Department of Transportation rules and regulations
  • Ability to safely operate company equipment to include handhelds
  • Must meet the Federal Department of Transportation medical certification requirements and driver eligibility, including the ability to secure and maintain a Class B CDL with an air brake endorsement
  • Established Delivery Sales Route: Routes start in the AM hours and go until the daily delivery requirements are fulfilled, subject to hours of service regulations set by the Department of Transportation
  • Local Delivery: Sales routes service customers in the local and surrounding areas, with regular deliveries being made Monday-Friday. (Occasional Saturday deliveries may be required)
27

Customer & Sales Representative Resume Examples & Samples

  • Outstanding telephone and customer service etiquette
  • High school or equivalent required; college degree a plus
  • Competency using Microsoft Windows
28

Customer Sales Representative Resume Examples & Samples

  • Support is conducted via phone, fax and email interaction including technical enquiries, quotation processing and order management as well as interacting with our logistics sites (Timken and Colinx) to facilitate shipping requirements
  • Computer tools required include but are not limited to: SAP (and all existing legacy systems until their replacement), PTPlace, System to System, EDI, Sales Force Automation, Global Availability Tool, Internet, Intranet, Outlook, Excel, Word, IBI guide, Brio, Access & PowerPoint
  • The associate must be well versed and able to respond to questions across the entire Timken product line (Timken/Torrington and buy-brand-sell) as well as equally able to process enquiries utilizing a high level of knowledge of our internal systems (SAP, Global Availability, PTPlace, etc.) and the catalogues and support material available. Additional product lines will be added in the near future
  • Understanding of, and the ability to apply, distribution commercial policies and procedures as well as Timken export compliance and other mandated regulations is required
  • Issue RGA's as required and initiate GQTS entries to address customer concerns and quality issues with a goal to continue improvement
  • Daily interaction with sales, distributor accounts, product managers and supply chain ensures the appropriate network of support to meet the expectations of the role
29

Customer Sales Representative Resume Examples & Samples

  • Acts as a first point of contact for regular, on- going customer accounts on daily operational matters
  • Resolves operational issues that may arise from the end-to-end sales process (e.g., order status, returns, and deliveries, invoicing, returns, and financial post-sales programs)
  • Collaborates with other functions and organizations to resolve issues (e.g., sales teams, supply chain, logistics) as they relate to customer support
  • First level university degree or equivalent experience
  • Typically 0-2 years of related experience (e.g., supply chain, customer service, procurement, financial management)
  • Good communication skills with ability to convey low to medium impact messages clearly (verbal, written and presentation) to internal and external peers. Mastery in English and local language as well as other languages as required
  • Basic problem-solving and analytical skills
  • Basic knowledge of the end-to-end process of sales operations
  • Basic knowledge of local legal compliance issues
  • Ability to structure and apply basic organizational skills to manage daily operational issues