Commercial Services Manager Resume Samples

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C Runte

Cyrus

Runte

706 Considine Center

Chicago

+1 (555) 447 7347

706 Considine Center

Chicago

Phone

p +1 (555) 447 7347

Experience Experience

Dallas, TX

Commercial Services Manager

Dallas, TX

Hudson-Prosacco

Dallas, TX

Commercial Services Manager

Pricing – Advise customers of any price increases. Update pricing in database, including list pricing, customer agreements and price lists
Customer database management – Includes new customer set up, connecting customer pricing, setting up and maintaining customer profiles
Responsible for recruiting, training, mentoring, performance management, communications, succession planning for the Florida Commercial Services center
Optimise pricing strategy throughout Europe and providing guidance to internal stakeholders
Leading pricing support for Europe on consumer aspects cartons and labels
Billing – Check that all shipments are invoiced by the Billing dept
System Documentation- Analyzing and thoroughly documenting business process and procedures (ISO certification audits)

Philadelphia, PA

Dealer Commercial Services Credit Manager

Philadelphia, PA

Nicolas-Funk

Philadelphia, PA

Dealer Commercial Services Credit Manager

Evaluate requests for Floor Plan, commercial real estate, and commercial loan financing for auto, heavy truck, boat, and RV dealers
Approve loans up to maximum lending authority
Tracking and review of monthly dealer financial statements and collateral position
Strong knowledge of auto industry financial reporting conventions, dealer financial statements, and floor plan audits
The incumbent may be responsible for supervising a staff of four to eight individuals
Self-moticated, well organizaed individual
Monitor Floor Plan audits to ensure dealer compliance

present

Philadelphia, PA

Dealer Commercial Services Portfolio Manager

Philadelphia, PA

Pagac, Stiedemann and Koss

present

Philadelphia, PA

Dealer Commercial Services Portfolio Manager

present

Works closely with Relationship Managers and Group Managers to structure and price credits in order to maximize the banks return while minimizing risk
Work with Relationship Managers and Group Managers and Senior Credit Officer to
Exercise managerial authority to include staffing, hiring, termination, performance management, and salary recommendations
Work with Relationship Managers and Sales Managers to gather information and receive recommendations on potential customers
Understand product pricing and cost structure, as well as understand and manage product risk
Coordinate, work as liaison with Loan Analysis and review annual renewals
Monitor financial performance of all clients and ensure adequate collateralization of lending portfolio

Education Education

Bachelor’s Degree in Business Administration

Ashford University

Bachelor’s Degree in Business Administration

Skills Skills

Excellent Microsoft Excel knowledge
5-7 years professional and managerial experience
Excellent communication & presentation skills, both written and spoken
Proven capability of direct customer liaison and negotiation
Highly numerate with advanced analytical skills
Direct experience of commercial pricing, ideally within the print/packaging sector
Experience of submission and evaluation of RFI, RFQ and tenders
5+ years experience managing complex quoting solutions for customers

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15 Commercial Services Manager resume templates

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Senior Services Commercial Manager Resume Examples & Samples

Setting the Sales and Commercial strategy for CSI and assuring its effective reflection in commercial arrangements
Implementing the relevant Ericsson portfolio complemented with partner solutions, with commercial strategy and tactics
Support for practice teams in progressing strategic offering objectives, from a commercial perspective, with third parties and commercial pricing structures
Working with Ericssons regional Commercial, Sales and Delivery organizations to enshrine best practice through use of assets across all areas of our business
Provision of proactive commercial support for key deals and Top CSI customer units
To ensure Ericsson attains best value from CSI Commercial negotiations, both with third parties and customers
Management of information provision regarding business performance and KPIs
Supporting the CSI business in profitable growth of Telco and ICT business include the relevant Ericsson portfolio complemented with partner solutions, with commercial strategy and tactics
Support the regional teams in shaping and scoping complex service deals
Secure that Ericsson capabilities matches the commercial tactics and strategy
Verify sales to delivery readiness capabilities for the applied commercial strategy for selected opportunities/projects including Contract Managers and Program Directors
Support CSI with competitor commercial intelligence related to pricing, commercial behavior and reuse of best practice
Support CSI with project price/cost benchmarking and domain preferred delivery pyramid including right shoring strategy
Verify that regional growth includes ICT/Service Business combined with appropriate capabilities to execute commercial strategy including contracting capabilities
Assist regional commercial teams to bridge between Account, EP & Operations organizations to drive commercial strategy and tactics & to mobilize team (secure knowledge sharing, documentation, re-use & business continuity)
Support the Regional Sales teams with commercial strategy and tactics verify and drive Ericsson commercial capabilities
Advocate for commercial strategy and tactics in Services led sales engagement on a tactical basis for key deals
Explore opportunities for how Ericsson can make use of commercial strategy supporting the sales and delivery of the complete portfolio of Services, Software and Hardware
Develop and promote commercial strategy and tactics for customer centric offerings at all customer investment stages; Strategy, Plan, Implement and Operate, using Ericsson complete (HW/SW) product portfolio and services stack (Plan, Transform, Life Cycle Management, Application Development & Maintenance and MS)
Translating business opportunities into requirements on commercial strategy and tactics for the deal related to capacity, capability and talent management as well as delivery models, including sales partners, on/near/off shoring and region operations to support business growth
Apply commercial strategy and tactics in third party relationships, including sales partners, to meet customer requirements and Ericsson business performance
Planning and forecasting of resources needed to execute commercial strategy and tactics to realize opportunities, including delivery
Manage and motivate people in diverse teams and geography with ability to act as informal leader – lead virtual teams across units and thought leadership
Knowledge of ICT industry, competitors & value proposition
Commercial skills of ICT Programs, AD/AM, Managed Services and Software including industry accepted contract terms and conditions
Ability to translate customer needs and shape into a commercial strategy and tactics using industry accepted step-wise approach
Ability to negotiate contract terms and conditions
Proven leadership to mobilize expertize and drive change
Customer ICT experience advantageous
ICT Market Landscape and business environment i.e. main customer challenges and pain points, major competitors and their value propositions
Domain Competence: Experience in working with multiple competence domains and having led sales & delivery engagements spanning across portfolio and deal types. Focus domain competence is OSS, BSS, TV&Media, Cloud, CRM and Telecom Core according to the portfolio competence document

Senior Services Commercial Manager Resume Examples & Samples

Working with Ericsson’s regional Commercial, Sales and Delivery organizations to enshrine best practice and industrialization of our offerings through use of assets across all areas of our business
Supporting the CSI business in profitable growth of Telco and ICT business include the relevant Ericsson portfolio complemented with partner solutions, with commercial strategy and tactics and, in particular, taking a leading role in the definition of end to end Cloud service commercial strategy in alignment with other Ericsson product areas
Develop strong relationships with regional teams by providing industry best practice and shaping and scoping complex service deals
Support CSI with competitor commercial intelligence related to pricing, commercial behaviour and reuse of best practice
Support C-level engagement and strategic collaboration for the ICT/services domain, and in particular in the Cloud area of the CSI portfolio, with existing and new customers through professional services engagements i.e. service led go to market model, with commercial strategy and tactics
Experience of ICT sales and managing complex services projects, with demonstrable experience of these skills applied in Cloud offerings

Dealer Commercial Services Credit Manager Resume Examples & Samples

Evaluate requests for Floor Plan, commercial real estate, and commercial loan financing for auto, heavy truck, boat, and RV dealers
Also evaluates loan requests for dealer principals and partners and recourse installment loan contracts for Floor Plan dealers when needed
Responsible for the integrity of the Auto Floor Plan credit portfolio
Monitor and manage all loans, including underperforming loans, and take appropriate action to protect the banks interests
Underwrite commercial loans, supervises the collection of commercial loans
Analyze each applicants financial condition, cash flow, and credit history in order to make appropriate loan decisions within lending guidelines
Approve loans up to maximum lending authority
Bachelor's Degree and five years experience in Auto Floor Plan and or Commercial lending, or in lieu of a degree nine years of equivalent experience
Thorough knowledge of bank and PC software programs utilized by the department
The ability to interact professionally with all levels of personnel
Must be able to shape streategy and Identify efforts that will have the greates organizational impact
Must demostrate principled leadership and sound business ethics
Self-moticated, well organizaed individual
Strong Negotiation skills

Wholesale Credit Data Specialist Operations Manager for Dealer Commercial Services Resume Examples & Samples

Conduct performance management, career planning and training of the Data Specialists
Manage staff production and quality of work
Actively participate in Credit Support meetings to partner with the Sales, Document Preparation Group, , Loan Setup and Funding and Credit/Underwriting team to deliver excellent credit support to the markets
Remain current on all Policy, Procedures, and Guidance
Continuously monitor required weekly and monthly reporting to ensure staff adherence to all Policy, Procedures and Guidance
Serve as subject matter expert for processes that involve ARC system updates and proposal creation
Test the quality of the work produced by staff and report the results to management
Continually evaluate processes to find efficiencies
Effectively implement change through communication with Data Specialists and impacted business partners
Conduct monthly staff meetings and at least monthly 1:1 with each staff member
Conduct regular meetings with the National Manager to escalate issues, potential resolutions and best practices
Participate in national projects related to processes, systems and procedures
Business degree required
6-8 years of professional experience in Commercial Credit or Banking is preferred
Knowledge of credit structures
Experience with ARC is preferred
Prior Auto Finance experience a strong plus
Leadership experience a plus
Highly motivated team player with ability to effect changes that will support DCS business growth
Excellent written and verbal communication skills
Basic competency in PC and Microsoft applications

Dealer Commercial Services Credit Manager Resume Examples & Samples

Bachelors degree, or in lieu of a degree a minimum of four (4) years work experience
A minimum of 4 years Accounting, Credit Analysis, Commercial Lending or Auto Floor Plan experience
Thorough knowledge of bank/PC software programs utilized by the department
Strong financial statement analysis skills
Must demonstrate principled leadership and sound business ethics
Self-motivated, well-organized individual. Ability to work under critical time constraints

Financial Services Advisory Commercial Credit Manager Resume Examples & Samples

Leading or playing a significant role in commercial lending and credit process redesign initiatives, such as streamlining credit approval processes, better aligning deal team execution and delivery to client segmentation schemes, implementing Basel II process redesign initiatives, redesigning risk management organization or functional responsibilities, enhancing loan review processes, and/or enhancing loss mitigation/recovery processes
Managing credit risk processes, performing credit analysis and risk ratings, writing risk management policies
Developing and applying commercial credit risk methodologies including obligor and facility risk rating, Basel II PD/LGD/EAD models, allowance models, pricing models, etc
Creating and executing design and application of commercial credit risk reporting and analytics in a financial services organization; and,
Selecting, implementing and/or using commercial credit risk workflow, analytics - e.g., Moody's KMV, S&P, and/or, reporting technologies - e.g., Oracle, Cognos, et al
Supervising teams to create an atmosphere of trust and seeking diverse views to encourage improvement and innovation
Answering questions and providing direction to less-experienced staff
Coaching staff including providing timely meaningful written and verbal

Dealer Commercial Services Porfolio Manager Resume Examples & Samples

Evaluate requests for Floor Plan, commercial real estate, and commercial loan financing for auto, heavy truck, boat, and RV dealers. Also evaluates loan requests for dealer principals and partners and recourse installment loan contracts for Floor Plan dealers when needed
Should keep abreast of the industry, and maintain contacts in the professional services community (accountants, attorneys) and within industry organizations (NADA, etc)
Monitor customer deposit accounts and approve or reject daily overdrafts
Exercise managerial authority to include staffing, hiring, termination, performance management, and salary recommendations
A minimum of five years Auto Floor Plan and or Commercial lending required
Some supervisory experience required
Must possess excellent credit analysis and commercial lending skills, and working knowledge of financial statements, tax returns, and credit reports
Strong knowledge of auto industry financial reporting conventions, dealer financial statements, and floor plan audits
Must possess industry specific knowledge and extensive market intelligence in assigned and potential markets
Must possess the ability to use expert resources when necessary

Financial Services Advisory Commercial Credit Manager Resume Examples & Samples

Selecting, implementing and/or using commercial credit risk workflow, analytics
E.g., Moody's KMV, S&P, and/or, reporting technologies
E.g., Oracle, Cognos, et al
Supervising teams to create

Dealer Commercial Services Portfolio Manager Resume Examples & Samples

Responsible for the integrity of the Auto Floor Plan credit portfolio. Monitor and manage all loans, including underperforming loans, and take appropriate action to protect the banks interests
Monitor financial performance of all clients and ensure adequate collateralization of lending portfolio
Present loan requests to senior credit officers and credit committees when appropriate
The position will primarily deal with complex credits of larger size and scope, including credits approved through Managers, Senior, and Executive Loan Committees
Understand product pricing and cost structure, as well as understand and manage product risk
Works closely with Relationship Managers and Group Managers to structure and price credits in order to maximize the banks return while minimizing risk
Work with Relationship Managers and Sales Managers to gather information and receive recommendations on potential customers
Monitor Floor Plan audits to ensure dealer compliance
The incumbent may be responsible for supervising a staff of four to eight individuals
Candidate must assume leadership of credit processes and processing personnel
Bachelor's Degree or equivalent experience
A minimum of ten years Auto Floor Plan or Commercial lending experience required
A minimum of five years management and or supervisory experience
Must possess superior credit analysis and commercial lending skills, and strong knowledge of financial statements, tax returns, and credit reports
Excellent knowledge of auto industry financial reporting conventions, dealer financial statements, and floor plan audits
Knowledge of current banking regulations pertaining to credit and collection
Must be able to shape strategy and identify efforts that will have the greatest organizational impact
Self-motivated, well-organized individual
Master's degree preferred

Commercial Advisory Services Manager Resume Examples & Samples

Help identify key market points and evaluate options to enter the market in terms of buying, building, or executing a joint venture
Track, analyze, and forecast trends in market landscape, pricing landscape, and competitors in key industries
Assess potential growth opportunities, in new geographies, product/ service categories, and understand competitive position compared to market opportunity
Understand the market potential and identify key value drivers and risks associated with investments, including assistance in modeling results
Provide economic analytics to address strategic issues such as pricing, public policy, and competition for private and public sector
Interact with different specialists within the firm, and colleagues across the globe, to deliver enhanced transaction solutions
Lead, develop and counsel junior colleagues, and take an active role in the growth and development of the whole team

Commercial Manager, Power Services Resume Examples & Samples

Ensure Policy 5.0 (R Process) is followed for each opportunity
Perform initial risk evaluation and determine feasibility and bid compliance concerns
Conduct formal R1 where required
Provide full proposal leadership from initial enquiry to deal closure and handover (track key dates and proposal submission deadlines)
Support technical scope and pricing development
Coordinate with various internal teams in completing the proposal – sales, finance, execution, risk, legal, engineering, etc
Ensure Risk Checklist & DOA are correctly reviewed & completed for all proposals
Bachelor's degree from an accredited university or college
At least 2 years commercial or tendering experience
Strong oral and written communication skills in Japanese and English
Bachelor's degree in Engineering is preferred
Prior experience in closing large and complex agreements is preferred
Strong deal management skills
Able to effectively lead and energize a multi-functional team to meet sales plan
Ability to apply LEAN or FASTWORK to improve customer satisfaction
Ability to utilize analytical software and sales tools

Commercial Services Manager Resume Examples & Samples

Effectively manage the commercial title production, escrow and underwriting employees which handle the local, national and cross-border transactions in the Florida Commercial Services center
Responsible for territory development by growing profit, cash flow and market share; lead the planning, budgeting, and forecasting processes; execute strategies to meet or exceed budgets, forecasts and goals
Improve company financial performance, customer service and productivity through optimal use of Stewart strategies, Sales Force and Stewart technologies
Set goals and strategies aligned with SISCO Goals and Commercial Services goals and financial targets
Ensure that the Florida Commercial Services center staff is complying with all Stewart and Commercial Services policies, practices, and procedures
Act as a Stewart Ambassador within and outside of the company
Support and actively engage in implementing Stewart’s goal to be a sales focused organization by working in conjunction with the Regional Sales Director and Business Development Officers (BDOs) in pursuit of the appropriate business opportunities and identifying new sources of business. Accompany BDOs on sales calls or meetings with existing and potential clients as needed
Continually stay up to date on industry developments and regulatory issues on a local and national basis that impact the business; Participate in associations and the appropriate lobbying efforts; Facilitate or attend seminars, workshops and professional meetings
Lead in process improvement to reduce escrow and title losses and minimize inter-company delinquencies
Responsible for recruiting, training, mentoring, performance management, communications, succession planning for the Florida Commercial Services center
Sponsor and communicate decisions and initiatives from leadership team, home office, and the Director of Commercial Services to the appropriate associate level

Commercial Manager Shared Services Thailand Resume Examples & Samples

With accountability across the performance of their portfolio of hotels, this role works closely with the Shared Services Commercial Marketing Manager and hotel operations to ensure implementation and delivery of top-line revenue initiatives, best practices to hotels and deliver on channel performance and outperformance in RGI
Manages the development and pipeline of talent of the on property sales and marketing teams through the utilization of their individual strengths and abilities and by supporting their ongoing development and career goals
Works closely with new openings team to set up and plan strategic direction of new hotel openings in Sales and Marketing Plans and ensure ramp up of hotels meets or exceeds budget expectations

Commercial Services Transition Manager Resume Examples & Samples

Manage the in-bound and/out-bound transition activities on all strategic programs, in particular commercial services
Co-ordinate all aspects of the transition both in the centers and at the customer site
Initiate and mobilize the transition project teams across service delivery, operations and enabling functions (e.g. IT)
Conduct detailed transition planning in accordance with defined service go-live commitments
Track and resolve issues, initiating corrective actions as appropriate to manage delays (if any)
Establish and manage relationships with customer business and project stakeholders
Manage expectations across key internal and external stakeholders of the project
Ensure Transition deliverables are prepared in accordance with the GATE methodology, with high level of quality, timeliness and within budget
Manage and motivate the transition team for desired levels of performance and deliverable quality
Identify, evaluate and manage risks through the transition lifecycle to avoid impact to timelines and costs
Report transition progress at defined intervals to Management teams (Client and Internal) for effective governance and timely issue resolution
Review and manage changes through the transition lifecycle (Both at process level and SOW)
Document and share project learning’s for continuous improvements

Subsea Life of Field Services Commercial Manager Resume Examples & Samples

Own full tender submissions for installation and life of field service offerings for greenfield subsea projects, including costing, pricing, deal strategy and terms and conditions
Prepare Contractual Services Agreements (CSA) covering the Subsea life of field, including the modelling of associated cost and revenue streams
Interface with the Region Sales and functional teams to develop commercial strategies and solutions that will meet customer requirements as well as meet or exceed business goals
Coordinate the output of proposals to insure the schedule dates are met and that a quality proposal is issued to the customer
Issue clarifications to customers and distribute responses in a timely and efficient manner
Ensure web-based risk tools are updated regularly throughout the tender lifecycle
Conduct ITO lessons learned reviews
Increase Subsea Services visibility during pre-tender phase through close collaboration with the SPS early engagement team
Bachelor's degree in relevant discipline (e.g. Business Management, Engineering, Marketing) or equivalent knowledge and experience
Proven years of experience in a commercial operations role in an industrial business
Proven years of experience with long term contractual service agreements
Strong Technical Knowledge with Commercial and contractual skills
Previous experience in Oil & Gas, Power Generation or Aircraft Engines services front end customer engagement and tendering management
Strong accountability and proven say/do ratio
Proven capability and exposure within a commercial and/or sales environment
Ability to work with cross-functional teams to help build effective processes
Strong communicator, able to successfully manage multiple priorities for demanding internal and external stakeholders
CSA modelling experience
Experience in Oil & Gas Subsea industry or VetcoGray product range
Strong business analysis, problem solving, and strategy development skills
Certified 6 Sigma Green Belt (GE employees only) or equivalent

Commercial PC Services Marketing Manager Resume Examples & Samples

Business Analyst (BA) or Bachelor of Science (BS) in Marketing or related field; Master of Business Administration (MBA) preferred
10+ years marketing experience
Industry, sales and/or channels experience
Mastery knowledge of marketing principles, practices, tactics and tools and customer insights in specific industry or customer segments
Mastery knowledge across marketing mix and vehicles
Recognized subject matter expert and thought leader in industry/segments and company offerings/strategies
Strong partner focus, including experience with partner marketing
Excellent interpersonal skills; ability to build, manage and influence virtual teams

Commercial & Pricing Manager IT Services Associate Director Resume Examples & Samples

Assisting with Deal qualification – early hypothesis and high-level estimation of financial deal shape
Ensuring deal propositions are commercially attractive to client and Cognizant – ensuring that Cognizant’s financial targets are appropriately factored into the deal
Coordinating with the Accounting function to define and analyse scenarios for financial evaluation
Supporting the Pursuit/Relationship Lead in leading the commercial negotiation through defining negotiation positions/strategies for pricing and key commercial terms
Developing and contributing to improving the organization’s commercial expertise
Establishing & effectively communicating the commercial engagement model for strategic engagement pursuits and assisting in developing Cognizant’s overall pursuit management framework/process; and
Reinforcing the level of general expertise in commercial deal structuring for account teams through training and the development of commercial deal shaping collateral and IP
Support M&A activity pre- and post-acquisition
Proposing commercial model(s) and aligning the pursuit value proposition to client objectives and identified Win Themes
Defining pricing strategies and identifying potential commercial models
Overseeing the commercial deal shape (pricing models and Value optimization levers) -working with the Lead Solution Architect to optimise the relationship of solution shape to commercial proposition
Proven experience in Financial reporting, previous Pre-Sale commercial contracts experience required
A MBA or Master’s degree from a well-respected university is desirable
Proven ability to succeed in a matrix environment through collaborative leadership
The candidate must have demonstrable experience in
Deal modeling and financial architecture skills in developing creative constructs for various types of commercial models and approaches, P&Ls, cash flow analysis and revenue recognition concepts
Developing and negotiating financially sound solutions and constructs that will provide high value to both Cognizant and its customers throughout the full life cycle of the pursuit phase of the transaction
Strong contractual knowledge and negotiation skills are preferable
Strong excel skills are required
High impact personable individual who can be immediately credible with both internal and client stakeholders
A collaborative team player with experience of leading multi- disciplinary teams across multiple geographies and time zones
Strong interpersonal skills - with the emotional intelligence to relate effectively to a range of individuals with significantly different personality types and/or cultural backgrounds
Excellent listening, written & oral communication/presentation skills
Strong Analytical skills with ability to see the "big picture" while also driving execution
Organized and self -motivated with an excellent attention to detail and accuracy. Demonstrating a high level of technical, financial, and business acumen

Commercial Services Manager Resume Examples & Samples

Customer Service – Solely responsible for exceptional customer support, limited technical assistance, processing orders, ensuring on time delivery by warehouses, handling complaints, sample requests, credit requests etc. Employ extensive professional expertise as a generalist or specialist in Customer Relations while providing back-up support to the Canadian office
Order Processing – Receive order via fax, phone or e-mail, send confirmations, fax orders to warehouse, make sure B/L received once order has shipped and process order through from ‘released’ to ‘delivered’ status in ERP (AX, SAP)
Accounts Payable – Receive and code invoices for transportation, warehouse costs etc. Keep monthly excel spreadsheet of all invoices received and passed to A/P for payment. At month end advise AP of any necessary accruals (Sales or A/P)
Billing – Check that all shipments are invoiced by the Billing dept
Credit- Work closely with Credit dept. on the following issues: Receipt of ‘cash in advance’ payments, credit hold orders, new customers credit applications and limits, correct posting of cash receipts, short pays, past due accounts, collections
Sample Requests – Responsible for the entry and delivery of all Customer Related samples. Enter sample requests in database, ensure samples are shipped on time, follow up with customers and enter follow up information in database. Provide Quarterly reports to the Sales team and management
Purchasing – Enter and process purchase orders, regular orders and transfer orders . Confirm pricing and ensure invoice is received and processed by A/P for the applicable month
Customer database management – Includes new customer set up, connecting customer pricing, setting up and maintaining customer profiles
End of Month Reporting– Responsible for acquiring and verifying month end sales and inventory figures as needed by various departments
Pricing – Advise customers of any price increases. Update pricing in database, including list pricing, customer agreements and price lists
Sales and Marketing - In house sales function. Acquire information regarding customer’s final application and consumption for the sales team. Supply new customers with product information, incl. packaging, pricing, availability and acquiring technical help as needed. Identify new customers using resources available while consultative selling (to include up-selling)
System Documentation- Analyzing and thoroughly documenting business process and procedures (ISO certification audits)
General– To communicate and provide information on all areas of the perlite business to other departments. Maintain all departmental filing systems, including customer files. Recommend changes to policies and establish procedures that affect immediate organization’s operation. Act as counsellor to top management and customers on advanced sales research studies and applications
Rail Tracking- Monitor appointed customers’ railcar inventory from shipment to delivery using the Rail tracking tool and contact necessary parties with any late or bad ordered cars
Minimum 5 years of customer service experience
Proficient in Microsoft Software
Extensive ERP knowledge including: Order entry, inventory control, customer set-up, pricing database
Knowledge of basic arithmetic and conversion methods
Ability to multi-task. Ability to prioritize. Must be able to work independently, make own decisions and have strong problem solving skills. Developing resolutions to complex problems that require the frequent use of ingenuity and creativity
Ability to perform many different tasks during any given day
Need strong communication and people skills to work effectively with both internal departments and external customers
Computer applications including but not limited to: Microsoft Word, Excel, E-portfolio, SAP, Microsoft Dynamics (AX)

Manager of Commercial Services Resume Examples & Samples

Assist in executing business plan, goal setting, growth strategies and coaching for the Unit
Grow Contribution to Profit (CTP) of the Unit’s Portfolio
Meet or exceed annual sales, revenue, volume & new customer objectives for the Unit
Build new relationships and deepen existing customer relationships by consistently following the Commercial Sales methodology - Coach Team to consistently follow the Commercial Sales methodology
Effectively use CARMA Sales and CARMA Credit – lead by example
Assist in providing coverage and growing your team’s shadow portfolio and document activity in CARMA
Actively refer to other business partners both within Business Banking and across TDBFG and respond effectively to reciprocal referrals
Be the expert on pricing models and execute consistently with Business Banking goals
Coach Commercial Banking team in meeting business development targets by recommending alternatives in structure or pricing to meet the needs of customers and to adhere to TD’s risk management policies and credit appetite
Negotiate to maximize profitability of relationships with new and existing customers based on the customer risk profile ensuring appropriate credit RAROC is earned at all times
Cross-sell the full range of products to existing and new customers, as applicable, to maximize revenue/profit and retention of relationships based on the risk profile of the customer
Ensure that all staff are knowledgeable of and operate within the applicable regulatory and compliance guidelines/policies & procedures (including but not limited to: AML, Privacy, Firewalls, Systems & Information Security, FCAC, etc) and ensure that all staff complete required compliance attestations/training within required timelines
Assess all credit applications, ensuring they provide a high quality of risk assessment, credit structure, due diligence, and credit presentation
Ensure appropriate balance between customer risk and pricing
Approve credits within delegated limits and make recommendations on all others
Ensure the overall portfolio is comprehensively monitored and controlled, adhering to and administered within approved guidelines and in line with established operating policies and procedures
Interpret and apply TD’s risk management strategy (both credit and operational
Implement and operate systems to identify and mitigate operational risk issues, including acting as the Unit’s designated anti-money laundering officer
Follow and ensure staff are knowledgeable of and comply with Bank and Industry Codes of Conduct
Understand changing market conditions and remain knowledgeable of relevant industry issues
Be actively involved in ensuring the unit meets or exceeds its CEI target. Deliver exceptional service at every interaction and execute on plans to continuously improve the customer experience
Resolve customer & credit issues to deliver a positive customer experience
Champion use CARMA Credit and Sales to build a robust understanding of our customers/targets needs, industries and markets
Enhance TDBFG brand by participating at network events in your community – be the face of the bank
Coach Account Managers and Associates in developing creative credit solutions that add value for our customers
“Deliver the Bank” by recommending, introducing and referring appropriate TDBFG Business Partners and Products
Act as a consultant to the team in resolving customer credit issues
Demonstrate leadership as per the TDBFG Guiding Principles and the Leadership Profile Embrace and promote a positive work environment that supports a diverse workforce and a positive employee experience using available tools and support (i.e./ TD Pulse, Performance Management Process, Professional Development Plan) Lead and develop a highly effective and respected team of Business Banking professionals by recruiting, training and providing coaching and guidance on career/professional development and conducting on-going feedback and performance assessments to support the Bank’s focus on building talent for the future Demonstrate leadership as per the TDBFG Guiding Principles and the Leadership Profile

Commercial Services Portfolio Manager Resume Examples & Samples

Drive profitable Services sales growth – regularly monitor, gage, and report success of assigned portfolios and tactics to improve sales
Track new hardware product launch plans, warranty plans, support services needs, targeted segments and geographies – select and propose to worldwide and regional teams an optimal, corresponding Services portfolio
Plan, coordinate, and execute the introduction and release of services offerings (SKUs), including the necessary system setups, to ensure that support offerings are visible, priced and available to order, from all of the relevant touchpoints, at the time of product launch
Support New Service Product managers when they need consulting on how to best package and price new services, assist with service offering development and launch, as needed
Represent services on product or solution core teams and provide service requirements into product development stages/phases, e.g., product warranty support and cost analysis, and Service Product Marketing content/collateral
Be the content owner for Services datasheets and collateral updates for the service offerings
Perform various analyses (business analysis, root cause analyses, trend analysis, etc.) and develop and propose recommendations/solutions to drive business improvements and increase sales
Support regional teams with service problems that require rapid resolution; serve as a team focal for portfolio escalations
Utilize technical and business skills to lead complex cross functional activities that drive continuous growth of the services business
Lead projects and forums to enhance the structure, quality, customer experience and accuracy of the service portfolio
Identify and propose better ways to manage and communicate the service portfolio – engage with Marketing and Sales Enablement teams to structure communications that drive awareness and demand for services
Mentor and consult with peers and lower level employees
Work across multiple time zones - some early mornings and some late evenings will be required to properly engage the appropriate teams around the world or to participate in global forums
Actively engage with the WW Commercial PC Care Pack team (even if those individuals have very different roles) and proactively contribute to team forums (staff meetings, etc.) – be a net team contributor
Typically 8+ years of experience in Portfolio/Category Management or Service Business Management
Knowledge of and experience working with channel partners is a plus
Project management training/capabilities are a strong plus
Ability to clearly articulate a compelling vision (via in-person conversations, via live presentations to groups, via memos, and via creation of crisp/persuasive slides)
Ability to influence/motivate action within others without formal authority (get people to act simply because of the compelling vision you paint)
Ability to develop and maintain reports/scorecards (ability to create reports that are visually appealing and that clearly articulate a clear message)
Problem detection and root cause analysis
Strong attention to detail is vital to success
Planning, project management and change management skills
Ability to lead & teach others
Ability to devise and articulate tactics to overcome resistance (without reliance on management to clear obstacles)
Experience with or knowledge of HP's Services offerings is very helpful (if no prior knowledge, ability to rapidly become versant with HP’s services capabilities, and regional variations, will be critical)
Ability to work with and lead cross-functional teams to drive results; exercise independent judgment and handle unique situations to accomplish goals in tight time frames
Strong, working skill with MS Excel and MS PowerPoint is required
Experience developing (or working with developers) web-based content is a strong plus
Ability to focus on and drive multiple, concurrent activities

Services Commercial Manager Resume Examples & Samples

Create value solution proposals for the commercial field sales team to meet both simple and complex customer requirements
Configure and refine value solution proposals to enhance win rate
Interface with technical marketing, engineering, project management, services, and other teams, as required, to leverage their expertise to create value propositions for the customer that are aligned with business solution offerings
Manage the entire inquiry to order process to ensure that a compliant quality proposal is delivered within the designated time and that orders are effectively transitioned to the fulfillment team
Determine and verify if quotation is within Delegation of Authority (DOA) and exercise Delegation of Authority
Lead required proposal reviews and approval meetings
Develop financial model for proposals incorporating required inputs
Provide initial assessment of tender and/or contract terms and conditions and ensure completion of required reviews and approvals
Utilize lean principles to continually improve the quote creation processes to achieve cost and cycle time reduction through relentless focus on process and metrics
Drive efficiency through the sharing of best practices within the region and with other regions
Ensure compliance to the Policy 5.0 Process and Delegation of Authority
Propose and support formal R2 to obtain pricing/deviation approvals where required (regional and HQ)
Fluency in Chinese
Minimum 7 years of experience in marine commercial and/or application engineering roles
Experience negotiating sophisticated contractual agreements
Experience with manufacturing and/or electrical-related service agreements
Demonstrated prioritization skills and ability to manage multiple projects/issues
Prior experience negotiating GE agreements
Prior experience with public bid rules and doing business with governmental entities
Understanding of contractual and transnational accounting methodologies
Understanding of insurance contracts, bonds, etc

Commercial Manager, Power Services, Gen Resume Examples & Samples

Coordinate all aspects of the inquiry-to-order phase of proposal/bid management, including proposal development, risk management and mitigation, contract negotiations, specification compliance, scope development, pricing/financial summary, and issue resolution for proposals to which he/she is allocated
Ensure terms and conditions are properly reviewed, mitigated and associated risk check lists are completed and approved for all proposals
Key ITO linkage to finance, engineering, product line
Supports sales in front of customer
Proven leadership experience in Marketing, Sales, Commercial Operations, Project Management or equivalent associated with the energy services industry
Experience in Service and Conversion, Modification & Upgrade of for Generator Technology

Finance Manager, Global Commercial Services Resume Examples & Samples

Implement best-in-class business analytics focused on all key performance metrics for the global GCS business
Partner with Data, Strategy and Insights (DS&I), Information Management and Risk to build robust reporting and deep dive (market/customer segment/product etc.) analytics to understand trends in business
Develop advanced methods to forecast future trends based on key drivers
Become a key player in the business analytics center of excellence team for Global GCS Finance
Partner with regional Finance teams to solve specific regional performance reporting and ad hoc analysis
Proven data mining and analytical skills, as well as knowledge of regression analyses and aptitude with SAS and SQL
Demonstrated examples of delivering results with experience in managing multiple priorities under tight time frames
Ability to explain complex analyses to a non-technical audience and build relationships across the Blue Box
Strong presentation skills and ability to influence others
4+ years of relevant experience
Bachelors degree required

Commercial Manager, Power Services Resume Examples & Samples

At least 3 years of experience in industry-related commercial / tendering / application engineering / contract management
Prior experience in closing large and complex agreements or executing complex projects is preferred
Ability to utilize analytical software and sales tools (CMS, Excel, etc.)

Commercial Shared Services Operations Manager Resume Examples & Samples

Management of a team of Operations Analysts in the local office providing operational, analytical and administrative support to a WW organization
Participate in initiatives across the WW Operations group and be an active participant on this team
Collaborate on the design, development, maintenance, and delivery of forecasting models, metrics, reports, analyses, and dashboards to drive key business decisions across the Commercial business
Working with the operations management, contribute to the annual Goals setting, budget management and ongoing forecasting processes
Lead the development and provision of routine and ad-hoc analytic reports to AWS sales operations management regarding business initiatives, customer segment performance, performance against goals, etc. Ensure reports contribute to business insight and decision-making, and minimize overall report burden
Create WW financial and operational templates and processes to compile and standardize disparate information that drive standardized reporting and metrics tracking
Develop a deep understanding of AWS sales metrics, reporting tools, and data structure in order to identify and drive resolution of issues, provide actionable intelligence with existing metrics or identify and develop new metrics, dashboards, scorecards or new tools
Maintain and develop financial tools or reports that align, and simplify, monthly business reviews, annual planning, and forecasting processes
Generate ad hoc and monthly recurring financial and operational performance analysis, based on the needs of the stakeholders
Bachelor’s degree in Business Administration, Finance, Economics, Computer Science, or related field
Extensive experience in a leadership role in Finance, Operations, Support, Business Development, or other related fields
Exhibits sound business judgment, a proven ability to influence others, strong analytical skills, and a proven track record of taking ownership, leading data-driven analyses and administrative process, and influencing results
Proven experience with the development and implementation of systems/tool utilized for CRM, variable compensation, revenue reporting, forecasting, process automation, etc
Experience building and managing new organizations focused on provided a shared services capability
Motivated self-starter, proactive and action-oriented, requiring limited supervision

Technical Services Manager Urban & Commercial Pest Management Resume Examples & Samples

Knowledgeable about standard practices across the industry as well as current and future technologies
Highly organized, possess excellent writing and speaking skills and be comfortable interacting with field technicians, customers and senior company personnel
The ideal candidate will also be familiar with strategic business decision processes including market and cost analyses as well as profitability models
Board Certified Entomologist (BCE) designation required or must be achieved within one year of employment
Other credentials such as AIB, state or Federal certifications, if not held, may be required after employment
Minimum of 5 years and over 10 years preferred in urban and commercial pest management in North America
Specific experience required in designing, implementing and maintaining pest management programs in various facilities including food service, manufacturing, healthcare and other sensitive businesses, etc
Must be a recognized authority in the pest management industry and portray an authoritative image to potential and existing customers as well as the media via online and live interviews, print, public speaking, participation at trade shows and conferences, etc
This position offers opportunity for advancement based on experience and performance

Commercial Professional Services Manager Resume Examples & Samples

Has expert knowledge of the assigned Professional Services categories, relevant internal business partner functions, key markets, suppliers, external partners and their existing product/service offerings and industry trends
Lead, create, develop, execute and implement procurement strategies for professional services, as assigned
Innovating and driving process management excellence, including new/evolving technologies, business processes, vendor capabilities and other continuous improvements, by playing a lead role, as assigned, in strategic projects or other initiatives
Focus on the needs of the marketing and sales organization while supporting the growth, demands and unique needs for our global organization
Provides internal teams with best practice direction, guidelines and criteria on how to manage vendors for optimized performance and results
Develop tools and training to help internal teams understand more about vendors: inner-workings, financial structure and fee practices, etc
Develop and maintain strategic relationships with key suppliers to ensure best service, commercial terms, continuous improvement, innovation and optimal leverage
Establish best practices to ensure optimal terms for Genentech and optimized vendor performance and results. Manage RFI, RFP and negotiation strategies as needed
Lead and facilitate performance evaluations and business reviews for performance improvement
Track, monitor and measure vendors key performance indicators to support business objectives
Facilitate issues resolution related to the applicable services as part of planned escalation process with suppliers
Enhance and improve the tools and processes by capturing, sharing and evaluating best practices and lessons learned
Innovate and drive Professional Services process management excellence, including new/evolving technologies, business processes, vendor capabilities and other continuous improvements, by playing a lead role, as assigned, in strategic projects or other initiatives
Deliver financial and qualitative targets for assigned projects/categories of considerable volume and/or complexity
Use research and business analytics to develop and report a cumulative perspective, extrapolate meaning, identify and recommend opportunities to further enhance operations and optimize the overall effectiveness and efficiencies from all Professional Services procurement activities
Must be able to succeed in a cross-functional “matrixed” environment and proactively support internal customer requests
Develop and cultivate key relationships internally and externally
Work collaboratively and effectively with all internal and external partners and stakeholders
Act in complete & total compliance with all laws, regulations and policies

Manager, Field Services Commercial Business Resume Examples & Samples

Leads Field Service workforce enablement efforts from a business perspective by facilitating the definition of business solutions, business capabilities, and aligning long range road maps across a large number of tools and technologies
Partners with Vendors, Technology, Human Resources and Field Service leaders for change management programs (e.g. training) and ensuring optimal usage of mission critical technologies
Provides high level consultation and leadership to field operations, boundary partners, and technology implementation teams
Partners with Change Integration and Tech Ops to support and maintain proper communications of upcoming changes, standards, support items, and deployments
Works with the Field Service Center leadership, CEI Fleet, and Atlanta People Services to determine the optimal usage for Cox’s Workforce Management & Quality Control platforms
Utilizes the Project and Portfolio Management (PPM) system to provide transparency for active projects
Develops and executes management plans for time, cost, scope, quality, and communications
Communicates major milestones and identifies potential project risks; conducts regular status meetings to review project activities
Develops methods to measure project success in alignment with Field Services and end-user goals and objectives
Minimum 4 year college degree in relevant Business, Engineering, Information Systems, or equivalent experience
Minimum of 7+ years in related field
Experience working with workforce and quality management systems, mobile device and wireless carrier strategies, and Field Mobility apps preferably ETAdirect, CX Connect and ICOMS
Strong experience with Field Service and Communications Center operations in the Telecommunications industry
Ability to structure and manage large projects and cross functional program
Requires demonstrated ability to think strategically and execute tactically to develop both short and long term operations plans
Sound business acumen, financial skills, and the ability to leverage IT and technology experience in developing business case cost inputs
Expert planning, decision-making and problem-solving skills

Dealer Commercial Services Portfolio Manager Resume Examples & Samples

Bachelor's Degree and minimum 4 years Accounting, Credit Analysis, Commercial Lending or Auto Floor Plan experience, or in lieu of a degree, a combined minimum of 8 years higher education and work experience to include a minimum of 4 years Accounting, Credit Analysis, Commercial Lending or Auto Floor Plan experience
Financial statement analysis skills
Ability to interact professionally with all levels of personnel

Commercial Manager, East Region, WW Services Resume Examples & Samples

Actively partners with sales and engagement teams for the development of Services engagement proposals and their presentation to customers
Shapes deals to minimize risk and to maximize profitability
Frames deals to maximize wins
Is a single point of empowerment for Services contract negotiation, defines and executes the negotiation strategy and provides visibility to contractual concessions and requirements via handoff to Delivery teams. Provides obligation management in services delivery
Captures best practices in deal shaping, contract formation and obligation management
Results Driven: Accountable for engagement in a minimum of 12 transformational deals per year, closing a minimum of 6 such deals
Decision Making: Identify contractual, financial and delivery risk, negotiate within broad empowerments to minimize risk to Microsoft, formulate and implement risk mitigation in services delivery practice. The Commercial Manager is given broad empowerments, to make key risk concessions for Microsoft in Services contracts. The Commercial Manager is comfortable with high level of empowerment
Strategy and Development: The Commercial Manager engages early in the deal lifecycle to support development of sales strategy. Partners with Account Executive, Strategic Transformation Lead, Services Executive, and Engagement Manager throughout the lifecycle and leads negotiation strategy development and implementation The Commercial Manager is responsible for framing, socializing and landing complex workloads with potential customers
Trusted advisor: Engages both internally and with Customer at executive level to discuss deal, risks and get to mutually acceptable closure. Provides significant advice and guidance to Services Sales management, Delivery Managers, Services Executives and field sales. Contributes to deal qualification and eal approval activities, preparing opportunity or risk analysus documentation for reviewers (such as Opportunity Review Board or Approval). Confident and decisive, able to balance risk and business need
Communications & Relationships Coordinates Corporate, External, and Legal Affairs, Intellectual Property, Privacy, and other internal Microsoft deal support to identify and mitigate risks in Services contracts. Drafts Services contracts. Documents contractual obligations in deal delivery, provides documentation of obligations and obligations management to HQ repository. Collects and documents best practices and lessons learned in transactions, enters in KM tool for such purpose
Adaptability: Shifts approach in response to the demands of a changing situation
Collaboration: Removes barriers by working with others around a customer benefit
Drive for Results: Translates Microsoft strategy and customer needs in to negotiating and contracting strategy
Influencing for impact: Acts as a trusted resource and advisor for all opportunity stakeholders
Value Selling: Uses knowledge of the value created by the solution and the needs of the customer to prepare an effective negotiation strategy
Experience: Minimum 10 years’ contracts negotiation experience with no less than 5 years specifically in Information Technology contracting
Training and Certifications

Commercial Services Product Marketing Manager Resume Examples & Samples

Define use cases and value propositions for product suite
Create story maps and interactive GIS demos that showcase product value that can be used for trade shows, industry events and sales outreach
Regularly author thought leadership, blogs, social media content and email campaigns
Work with marketing to produce product collateral, website and campaigns
Drive go to market plans for the product suite
Lead marketing campaigns end to end
BA/BS degree in Marketing, Business, Geography or a related field
Product marketing experience preferred
GIS knowledge and familiarity with GIS applications preferred
Creative and analytical thinking skills
Strong writing, communication and presentation skills
Be organized, self-starter with ability to collaborate across departments

Services Commercial Manager Resume Examples & Samples

Understanding the Master supplier Agreement as it relates to Services
Work with all services sales people on all sales activities in the account
Be the single point of contact for WBC for services commercial related items and in doing so seek to demonstrate a “One Oracle team”
Be the coordinating point of contact for Westpac Procurement
Coordinate with services sales team to ensure a common approach with Westpac
Negotiates for any items not covered in the MSA
Be accountable for overall execution of commercial plan which encompasses all services LOBs (establish plan, engage LOB and execute plan)
Be the escalation point for WBC as it relates to services commercial related items (and engage Oracle executives in the escalation process)
Enable all Oracle Services LOB understand the respective commercial /MSA obligations
Strong background and understanding of Enterprise Applications and Technology
Significant background in Professional Services and Account Management, including contracts negotiating and management
Strong team orientation
Able to manage and influence people in a matrix
Demonstrate an understanding of implementations and the associated risks and issues
Great organisational and prioritisation skills
The ability to effectively communicate to direct reports, colleagues and management

Commercial Services Account Manager Resume Examples & Samples

Creates proposals for potential project award
Main point of contact between customer and service providers
Responsible for initiating change orders upon notice of change of scope for projects and negotiating pricing for change orders
Responsible for ensuring all information utilized for projects are documented to ensure the effective management of projects from start to completion
Initiates invoicing process within 10 days of project completion

Commercial Services Manager Resume Examples & Samples

2+ years of account management experience, preferably in telecommunications industry
Effective leadership skills and qualities
Versed in giving presentations to large groups and speaking with customers, internal and external
Experienced in coordinating and running meetings with various, cross-functional groups
Proven track record of building strong working relationships with master agents and their partners
Comfortable escalating within various levels of the organization
Self-directed with the ability to handle simultaneous tasks while working efficiently and effectively
Bachelor's degree (B.A. or B.S.) from four-year College or University; or equivalent training, education and experience

Commercial Manager, Shared Services Resume Examples & Samples

Degree calibre or equivalent relevant experience
Proven relevant experience gained in a commercial discipline in a high tech industry, ideally within the aerospace/defence/manufacturing sector and ideally within the Middle East
Knowledge and experience of setting up new business ventures / contracts in the Middle East
Knowledge and experience of identifying, vetting and managing Intermediaries and Advisors
Knowledge of the contract development process, contract terms and conditions is a prerequisite for this role
Experience of UK MoD and US DoD and export contracting is ideal
Experience of managing the commercial elements of complex and challenging projects of similar size/scope, complexity and significant budget/spend responsibility through the full development lifecycle
A recognised commercial qualification (Desirable)
A minimum of 5+ years’ experience in a similar role (Essential)
Apply countermeasures identified in applicable risk assessment to appointed operations/tasks
Leading and directing negotiations on contractual Terms and Conditions with new and existing customers, minimising liability for the Company, and maximising profit
Liaising with the Value Stream colleagues and customers during the preparation of bids and quotations to ensure a speedy response to enquiries likely to lead to contract award
Managing the Company Tender Vetting and Contract Acceptance approvals
Identifying and addressing contract changes, and settling all liability issues affecting operations, as they arise
Providing advice to the value stream on the best commercial practices to be adopted to achieve their business objectives
Summarising key Terms and Conditions, risk and reward for presentation to broader audiences
Ensuring compliance with Divisional and Cobham Corporate Frame Work and Contract Policy
Any other duties that are reasonably requested by management within the capability of the incumbent
Operate in accordance with the SHE Technical standards. Identify where the SHE Technical Standards are applicable to appointed operations/tasks and apply safe systems of work identified

Commercial Services Manager Resume Examples & Samples

Optimise pricing strategy throughout Europe and providing guidance to internal stakeholders
Leading pricing support for Europe on consumer aspects cartons and labels
Optimise profitability through customer negotiation and though providing support to the commercial team
Coordinate all aspects of the tender process ensuring tender submission is in line with agreed strategy and margin expectation
Ensure submission of RFI, and tender/RFQ on time and in full
Optimise profitability through customer negotiation and through providing support to the commercial team
Develop further estimating models as required in order to deliver robust and timely estimating
Cross compare tender tracker details to commercial S&OP to ensure alignment
Direct experience of commercial pricing, ideally within the print/packaging sector
Proven capability of direct customer liaison and negotiation
Excellent Microsoft Excel knowledge
Excellent communication & presentation skills, both written and spoken
Experience of submission and evaluation of RFI, RFQ and tenders
Highly numerate with advanced analytical skills