Commercial Banking Manager Resume Samples

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H Wehner

Hallie

Wehner

704 Carter Row

San Francisco

+1 (555) 596 2941

704 Carter Row

San Francisco

Phone

p +1 (555) 596 2941

Experience Experience

Detroit, MI

Commercial Banking Manager

Detroit, MI

Kemmer, Maggio and Emmerich

Detroit, MI

Commercial Banking Manager

Manage sales process, set call and sales goals, and coach Commercial Relationship Managers in all relationship development efforts
Develops and implements cross-selling strategies with an established store network
Perform general management duties, exercising usual authority concerning staff, performance appraisals, promotions and terminations
Proven track record of success in developing new clients and business, including prospecting, sourcing and networking
Identifies, hires, performance manage, motivates and retains top talent
Perform sales activities, both personally and through subordinates, to develop new relationships with business clients
Coordinates with marketing resources, treasury management services and other product/service providers within the company

Detroit, MI

Commercial Banking Customer Due Diligence Onboarding Manager

Detroit, MI

Purdy Group

Detroit, MI

Commercial Banking Customer Due Diligence Onboarding Manager

Work effectively in partnership with other Corporate/CMB teams and product providers to deepen customer relationships and support/diversify revenue streams
Manage the team to provide support to the RM in delivering a relationship management service which provides value-added advice and guidance to customers, prospects and professionals
Keeping up-to-date on knowledge of HSBC’s capabilities
Deliver all aspects of the operating plan, with emphasis on the recognition, monitoring & mitigation of both operational & credit risk
Adopt and ensure fully effective utilization of all tools and systems provided by the bank to assist in risk management, service and sales delivery, avoiding any reliance upon manually created sales MI
Take a hands-on approach to sales and performance management
Minimize impairment charges

present

Los Angeles, CA

Senior Manager Operational Excellence Commercial Banking

Los Angeles, CA

Cronin LLC

present

Los Angeles, CA

Senior Manager Operational Excellence Commercial Banking

present

Creating planning sessions to create an environment of continuous improvements and enhancements
Identifying process improvement opportunities utilizing Lean methodology
Building relationships with users and partners to obtain further suggestions for ongoing improvements
Develop strategies and recommendations, including business benefits and costs, implementation and training strategies/plans by
Provide Adoption and Sustainment by
Obtaining ongoing feedback for continious improvements by
Utilizing Lean methodology to assist in prioritizing new initiatives

Education Education

Bachelor’s Degree in Business

Baylor University

Bachelor’s Degree in Business

Skills Skills

Excellent planning and organization skills with the ability to change course (adaptable) at a moment’s notice
Strong analytical ability with effective written and verbal communication skills
Thorough knowledge of Federal and State regulations covering commercial banking activities
Strong sales management skills
Strong interpersonal skills
Proficiency with personal computers and related software packages such as Word and Excel, and other business machines
A great network of centers of influence
Experience managing and developing others and ability to build and maintain relationships
Significant experience and in-depth knowledge of commercial lending or finance industry
Excellent written and verbal communication skills

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8 Commercial Banking Manager resume templates

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Commercial Banking Valuation Manager Resume Examples & Samples

Reporting to the Head of Loan Products, the VM provides primary support to the Portfolio Head and Bankers for the development and evaluation of borrowers’ projected financial results and enterprise valuation. It is critical that analytically robust projections and enterprise valuation analysis are executed in line with all Citi Enterprise Valuation methodologies
Participate in meetings with the Portfolio Head, Independent Risk, Fundamental Credit Review, and Internal Auditors to support the accuracy and compliance with Citi’s Enterprise Valuation policies and procedures and operate as a subject matter expert on this topic
Review and facilitate underwriting requests for enterprise valuations for new transactions, credit extensions, quarterly reviews and annual reviews. Proactively identify issues and/or concerns and potential solutions, if any, to the identified issues and concerns
Provides initial enterprise valuation approval within the CCB Loan Products platform of transactions
Assist with the preparation of reports, information requests, credit inquiries, Greenlight memos, term sheets, and other special requests from the Portfolio Head, Independent Risk, business leaders and bankers
Perform industry, regulatory and corporate finance research and other due diligence as needed to support projections and valuation
Recommend changes to process to achieve greater efficiency
Oversees activities of and coaches the junior staff, as well as ensuring relevant activities are completed with quality control
Bachelor’s degree in finance, economics or accounting; Master’s degree in finance or accounting (preferred)
Demonstrated corporate finance skills; valuation, capital pricing model; WACC
Significant proficiency using Excel for computer modeling
Evidence of the ability to create projected operating results for a company and its enterprise valuation
At least 5 years of experience working in a financial institution in a credit or regulatory role involving financial modeling
Understanding and awareness of the current commercial banking regulatory environment
Experience with customers with commercial credit needs within the CCB’s target market (Companies with revenue between $200MM - $3BN)
Understanding of the Bank Loan Syndication marketplace and its impact on the assessment of credit and market risk
Exposure to the broad array of capital market products including leveraged loans, high yield notes, convertible bonds and private and public equity
Skills in partnering with risk professionals and industry regulators
Highly proficient in spreadsheet and word processing applications (Excel and Word are preferred), including the use of graphs and charts
Strong analytical skills including the ability to read and assess individual and company financial statements, cash flow, industry and competitive analysis and projections
Experience in cash flow, borrowing base and ABL structures
Demonstrated understanding of legal documentation
Ability to act independently with respect to discussions with internal accounting staff and senior management
Demonstrated knowledge of intermediate accounting theory and its practical application in the enterprise valuation process
Excellent organizational skills, attention to detail, and the ability to complete assignments in a timely manner
Excellent written and verbal communication skills that allow for interaction with internal and external clients during the ongoing client relationship
Strong problem recognition and resolution skills
Self-motivated with ability to work independently as well as in a team
Must be able to formulate questions and address issues/concerns in a team environment and also on an independent and stand-alone basis

Commercial Banking Senior Client Manager Resume Examples & Samples

8 - 10+ years Commercial Lending, Business Development, Commercial Credit and Portfolio Management experience in the business banking or middle market sector
Management of an extensive portfolio of clients with annual revenues of $10 - $50 million
Proven track record of prospecting new business and enhancing existing relationships. Proven sales skills and experience. Must be able to assess and analyze financial conditions of clients and the industry trends
Must have excellent verbal and written communication skills and demonstrated leadership ability. Familiarity with sales force automation, such as ACT and other systems, a plus
Undergraduate degree in business, finance or economics preferred. Capable of organizing, facilitating, leading and negotiating with team of bank associates to solve client issues

Commercial Banking Treasury Sales G&hhn Regional Group Manager West Resume Examples & Samples

Manage a Treasury Sales team -providing leadership, coaching and development on all aspects needed to achieve successful performance including partner management and customer retention
Cultivate larger prospect relationships that are regional/national in scope
Develop, monitor and analyze performance metrics to evaluate regional effectiveness relative to key metric performance and goals
7+ years experience in Treasury Services, Financial Services or related business experience

Commercial Banking Portfolio Manager Resume Examples & Samples

CMB is at the heart of the Group’s strategy to be the Leading International Bank. Within this framework CMB is positioned as the Leading International Trade and Business Bank. The remit of this role covers our top-end CMB business, i.e. Corporate segment. The business operates in a highly competitive banking environment competing for international business where we have a “right to win”
The role holder will operate within the Bank’s risk and operational guidelines and is responsible for ensuring that organisational standards are maintained and that the Banks policies and procedures are adhered to throughout the CBC in order to mitigate risk
Strong Knowledge of Bank’s structures, products and procedures
Strong knowledge of the changing economic, social and governmental environment and industries/sectors in US
Proven track record in a corporate client and financial sponsor focused environment and an ability to anticipate clients’ needs and tailor service delivery to them
Proven record in decision making
Proven ability to work with a variety of levels including senior executives both internal and within client hierarchies
Minimum of 5 years’ experience ideally in the Commercial or Corporate environment
Proven leadership skills including coaching, motivation and the ability to project/engender ownership of corporate goals in others and communications skills to inspire others
Strong analytical and financial skills

Global Commercial Banking Business Control Manager Resume Examples & Samples

Initial focus will emphasize oversight of the GCB High Risk Process / QAQC program followed by execution of changes to align the GCB High Risk Process / QAQC program with revised Enterprise guidance
Maintains procedures, program summary documents and evidence of GCB’s process control routines for the Operational Risk program(s) supported
Works directly with GCB High Risk Process team(s) to create, maintain and monitor status of High Risk Process and Quality Assurance/Quality Control (QA/QC) program deliverables
Provides input to Senior Leadership messaging re: program performance and status including creation of scorecards
Maintains SharePoint tools used to track GCB High Risk Process / QAQC program status
Participate in discussions with Risk, Audit and Compliance partners as needed related to program status
Works closely with the GCB RCSA Program Lead to provide input to semi-annual RCSA process
Support other management routines as required related to Line of Business’ internal control discipline and operational excellence efforts
Operational Risk program experience
Strong influence skills
Demonstrated ability to drive data driven decision making and communicate findings succinctly
Excellent communication skills with multiple levels of management
Ability to review, understand and summarize Operational Risk data into meaningful business impacts
Ability to drive for execution in a changing environment
Proficient in SharePoint (including ability to create sites with advanced functionality), Excel, PowerPoint and Visio environment
Global Commercial Banking experience including a working knowledge of GCB process and systems
Experience with the bank’s QAQC program and/or the development and monitoring of test plans
Green Belt certified
Facilitation skills

Senior Manager Operational Excellence Commercial Banking Resume Examples & Samples

Review, analyze and identify opportunities for efficiency improvement and service optimization by
Identifying process improvement opportunities utilizing Lean methodology
Engaging business partners to collaborate on opportunities and efficiency savings
Researching existing procedures, systems, structures, volume and time standards
Completing the reviews, and understanding and quantifying existing workflows and workloads
Summarizing findings and quantifying the size of the opportunity and the potential benefits
Working with users to obtain feedback and suggestions for any necessary refinements for a recommended solution
Creating business proposals for process and structure changes, with pragmatic recommendations (process, people and technology) which include potential benefits, risks/mitigations and feedback from users and partners
Developing an implementation plan along with adoption and sustainment requirements
Championing the change with leadership and partners to obtain necessary approvals
Develop strategies and recommendations, including business benefits and costs, implementation and training strategies/plans by
Completing a cost/benefit analysis
Obtaining stakeholder's agreement to the solution and strategy
Coordinating and developing pilot/proof of concept as required
Participating in presentations and meetings with senior management
Initiate, lead, manage and deliver projects by
Completing and coordinating project plan activities and tracking progress in concert with other team members and stakeholders
Obtaining stakeholder agreement to implement rollout
Keeping management and stakeholders informed through periodic status reports and through immediate advice of significant issues
Managing costs to within budget
Provide Adoption and Sustainment by
Working with Training partners to ensure skills and capabilities are addressed
Working with Communication partners to ensure awareness is clearly delivered
Creating required documentation in a clear and concise format
Developing a program to ensure engagement of the changes, includes tracking results and guaging behaviour shifts
Providing guidance and support to users, resolving issues and anchoring changes as required
Obtaining ongoing feedback for continious improvements by
Building relationships with users and partners to obtain further suggestions for ongoing improvements
Creating planning sessions to create an environment of continuous improvements and enhancements
Utilizing Lean methodology to assist in prioritizing new initiatives
Assisting team members and partners on Lean methodology
Solid understanding of strategic and operational aspects of Commercial Banking and interrelated business line partners, i.e. policies, procedures, operational processes, systems and technology etc
Six Sigma and PMP Designation is preferred
Highly organized and able to handle a large number of concurrent high priority activities and requests
Strong negotiating and influencing skills to engage and influence stakeholders collaboratively at all levels of the organization
Thorough proficiency in project management, organizational, analytical and creative problem solving skills and techniques, with a systematic approach to setting priorities and dealing with changing deadlines
Experience leading multiple complex projects in a fast paced environment
Good budget planning, forecasting, and management skills
Strong research capabilities to obtain background information and insight for projects that cover wide variety of operational processes, credit risk and cash management products with which the incumbent may or may not be thoroughly familiar
Strong working knowledge of PC's and department-related software including Microsoft Project, Microsoft Office (with particular attention on Excel and Powerpoint), VISIO

Commercial Banking Group Manager Resume Examples & Samples

Revenue Responsibility: Responsible for growing the net interest income and fee income for the team
Serves as the front line of management to implement objectives and policies as may be developed and provides feedback to management of the Commercial Bank as to customer activity, competitive trends and other relevant issues
Risk Management: Responsible for the credit quality of the team and keeping senior management abreast of deteriorating credits and identification of trends. Provide oversight of negotiations for all transactions handled by the team. Negotiate,structure and approve loans and terms within lending limits. Serves as the key negotiator in complex credit transactions, both internally and externally, and coordinates appropriate risk management practices for the Group
Staff Development: Responsible for training and coaching, goal setting and performance assessments the team. Provide support to RMs for their development. Build bench strength within the group. Exercise the authority of a manager concerning staffing, performance appraisals, promotions, salary recommendations and terminations
Sales Management: Responsible for managing the sales process and complex customer relationships. Develops expertise as a subject matter expert in one or more industries by virtue of customer concentrations within the Group's collective portfolio of account relationships
Represents the Bank in the local community through civic and volunteer efforts with minimal expectations for service on at least one civic or charitable board
Interacts with other Commercial Bank personnel to affect the highest levels of sales, service and productivity and coordinates across business lines to ensure that all facets of the Bank work in a coordinated manner for the best interests of the customers and shareholders
Exercise the usual authority of a manager with respect to staffing, performance management and communications

Senior Manager Aboriginal Commercial Banking Resume Examples & Samples

Supporting and driving the development, implementation and tracking of integrated client-focused solutions designed to drive and improve Aboriginal business results within the Commercial Bank and across relevant business lines; and
Providing competitive and sustainable customer value through the support, development and execution of coordinated Aboriginal-specific initiatives
Product Management:Design, Development, Implementation and Promotion
Through the application of strong credit knowledge, identify and lead/support product and service initiatives that focus on maintaining or enhancing our competitive position, growing the balance sheet profitably, and deepening Aboriginal customer relationships
Proactively identify opportunities to support business line efforts to achieve their Aboriginal business objectives and ensure alignment of initiatives with Aboriginal Banking and Bank strategies
Identify and monitor Aboriginal segment trends and developments for applicability to the Canadian Aboriginal markets
Analyze customer, product and competitive data, identify trends and execute opportunities to improve tailored products, product profitability, net interest income and non-interest revenues, and reduce costs
Evaluate and support development of potential new products, enhancements, trends, positioning alternatives, and product distribution systems
Assess and resolve highly complex issues and interdependencies (credit, product, channel, process and system) to effectively and efficiently deliver initiative projects
Influence business partners in efforts to deliver projects that maximize profit and/or strengthen the Aboriginal customer experience
Lead revenue initiative projects and achieve planned revenue targets
Business Operation Management, Process Improvement, and Communication
Identify product education needs and deliver multi-channel programs for Aboriginal Banking and business line sales teams to accelerate sales growth and meet customer needs
Identify innovative product development opportunities, prepare opportunity assessments to articulate the business concept, and obtain stakeholder buy-in
Develop and review comprehensive business requirements for new or enhanced product/operational/systems development
Prepare compelling business cases documenting the business concept and cost/benefit
Lead project teams and take responsibility for achieving specific milestones to ensure targets are met
Lead the development of systems and operational changes that result in increased sales capacity or assist in better meeting the needs and expectations of Aboriginal customers
Support and oversee the development of promotional plans and marketing material to effectively position Aboriginal banking products and accelerate sales
Evaluate progress of projects, and identify and resolve issues to ensure objectives are met or surpassed
Support the effective communication of product updates through publication channels to ensure effective delivery of new and/or enhanced products, programs, and processes to the sales force/branch network
Improve the underlying delivery procedures and programs of the Bank’s Aboriginal portfolio with a view to enhancing business line efficiency
Provide expertise (credit/product/channel/policy/process/system) and guidance to sales staff and distribution channels to drive Aboriginal business sales and support operational excellence
Support the development, maintenance and use of product and process measurement tools and models to align sales objectives
Oversee the management, design, development and implementation of business guidelines/policies and procedures in order to streamline internal processes and alignment and mitigate operating risk and protect the Bank's legal interests (privacy, disclosure, etc)
Business Plans and Strategy
Develop business plans and contribute to developing the strategic direction of Aboriginal Banking, while supporting and aligning with the Bank’s Corporate Social Responsibility mandates
Develop mid and long term strategies for product development and optimization
Contribute to the annual profit planning process to establish revenue and sales forecasts for all distribution channels and business lines, with guidance from the National Director, Aboriginal Financial Services and heads of business lines
Support the design and communication of key long and short term strategic initiatives within Aboriginal Banking to grow the Aboriginal book of business by
Establishing and maintaining strategic relationships with internal and external partners and centers of influence to drive customer acquisitions
Reviewing and analyzing existing service offerings to ensure customer needs are being met
Working with appropriate stakeholders to ensure the materials created for new service offerings for target segment and tactics developed, address opportunities and barriers
Ensuring a client-centric approach is embedded in all material communicated
Maintain an understanding of competitive best practices around strategies/tactics by
Ensuring research/tracking of competitive strategies/tactics is undertaken
Maintaining lines of communication with business lines and branch network about competitive trends
Advising relevant stakeholder groups on the impact of competitor service strategies/tactics
Maintaining regular contact with business lines, channels and other areas of the Bank to secure a current understanding of key issues, concerns and opportunities
Support business lines and support areas in the development of communications and provide guidance by
Supporting the retail distribution network, including branches, and act as a conduit of communication between the branches, Aboriginal Banking and relevant business lines
Effectively promoting and implementing the advancement of diversity within the Bank
Ensuring a high standard of service and professionalism to maintain existing and acquire new client and partner relationships
Support business line and channel line management understanding and acceptance of Aboriginal Banking strategies by assisting with the development and communication of relevant and actionable performance metrics for the Aboriginal market segment by
Collaborating with business lines and creating/using the appropriate metrics to track Aboriginal Banking performance against strategic objectives
Discussing Aboriginal market segment performance, and related impacts to business lines and channels, with business lines and customer-facing sales/service management, as required
Support ongoing processes and activities by
Assisting in the development of scope and deliverables for various initiatives
Provide support in the management of the financial and budgeting process including business case financials, in support of the Aboriginal Banking group
Representing Aboriginal Banking at social and community events to increase the visibility and obtain feedback to develop future strategies
Performing all other necessary activities to support the success of the Aboriginal Banking strategy
Aligning technology with business strategies, as required
2+ years of commercial credit experience is a requirement
5+ years of business banking experience in product development and management a strong asset, and commercial banking experience, a benefit
Thorough working knowledge of commercial banking and commercial credit
Thorough understanding of Aboriginal culture and/or an innate cross-cultural sensitivity and interest in working with and furthering Aboriginal initiatives and communities
In-depth knowledge of outside market and competitive products
Proficiency to conduct research and numerical analysis with a high attention to detail
Excellent communication/interpersonal/negotiating skills, proven project management ability and strong problem identification and resolution skills
Self-motivated, efficient, able to take initiative and work independently with minimal direction
Ability to work under tight deadlines and conflicting priorities, and react quickly to resolve business problems to meet deadlines
High level of flexibility to adapt quickly to business environment undergoing constant changes
PC Windows & Microsoft Office literate with excellent skills related to Business Planning
University degree in business/commerce and/or Aboriginal studies or global development

Commercial Banking Market Manager Healthcare & Institutions Resume Examples & Samples

Reports to regional market executive
Partners closely with teammates across the business
Recruits, coaches and develops associates to maximize effectiveness and results
Participates with regional leadership in setting direction and priorities for sales and other business related activities
Ensures CMP disciplines and guidelines are being adhered to by the team
At least 10+ years of broad based commercial lending/healthcare lending experience
Undergraduate degree required: Majors in business, finance or economics preferred. MBA desirable
Displays a positive attitude to champion change and ensure changes are effectively implemented
Complex problem resolution abilities
Fast learner able to understand and assimilate new information rapidly

Commercial Banking Senior Client Manager Resume Examples & Samples

5–10+ years Commercial Lending, Business Development, Commercial Credit and Portfolio Management experience in the commercial banking or middle market sector
Management of an extensive portfolio of clients with annual revenues of $10-$50 million
Completion of formal credit training required

Manager, Broadway & Commercial Banking Centre Resume Examples & Samples

Creating a positive working environment
Championing CIBC in the Community
Acting as a steward of good business practices, and of the Bank’s assets and reputation in the community
Improve the overall client experience by role modeling how to deepen client relationships, meet clients financial needs and provide a high standard of customer service
Coach employees to introduce clients to the employee best able to meet their needs or to refer them to the appropriate partner (e.g. Wood Gundy, CIBC Private Investment Counsel) for their needs
Encourage clients to adopt self-service channels in order to better meet their transaction needs
Encourage employees to quickly resolve client complaints, and to escalate where necessary

Commercial Team Manager, Business Banking Resume Examples & Samples

College degree or an equivalent combination of education and work experience
5 years of experience
Credit, Treasury Management, Private Wealth Management and sales training
Completion of Formal Credit Training Program

Commercial Banking Regional Sales & Marketing Manager Resume Examples & Samples

5 years corporate experience related to sales or marketing
Professional experience in sales or marketing in a financial organization
College degree in marketing, finance or general business

Commercial Banking Manager Resume Examples & Samples

Manages a portfolio of clients; performs and mentors relationship managers on deal negotiations, credit structuring and cross selling; attends and conducts client meetings
Monitors and manages deposit and loan portfolio initiatives such as overdrafts, financial/collateral exceptions, and past due payments
Project manages the sales cycle including assigning deals and managing workload of lenders, monitoring production results, implementing process and performance improvements, and reviewing underwriting for approval
Monitors, evaluates, and coaches performance of staff; approves timesheets and time-off requests; makes decisions in personnel matters such as hiring, promotions and disciplinary actions
Researches and remains current and aware of lending regulatory and market changes that may impact the organization’s compliance and competitiveness; incorporates any changes into department’s policies, pricing, and processes
Serves on various internal committees; participates in civic and charitable bank boards and events on behalf of the Bank
Prepares documentation and participates in internal and external audits and examinations
Solid technology skills, including intermediate proficiency with Microsoft office (Outlook, Word, Excel, SharePoint, Power Point) and banking software applications (Bancline, Mozart, LQAS)
Strong planning and organizational skills, with an ability to establish a strategic direction and subsequently develop and manage supporting initiatives
Strong leadership and relationship management skills; ability to build consensus across diverse teams and achieve results through the effort of others
Excellent customer service skills with the ability to maintain a high degree of confidentiality, diplomacy, tact and salesmanship
Excellent presentation and communication skills, both written and verbal
Mastery of advanced sales and negotiating techniques
Strong practical knowledge of lending products and services, regulatory guidelines, and industry practices
Demonstrated ability to research and interpret changes in government regulations and market trends
10-15 years of credit management, lending and depository experience in the financial services or banking industry
7-10 years in a sales management role
2 or more direct reports

Commercial Banking Manager Resume Examples & Samples

Leads the commercial sales process for assigned Commercial Banking Center including selling and business development activities and direct contact with business referral sources and clients
Coordinates with marketing resources, treasury management services and other product/service providers within the company
Develops and implements cross-selling strategies with an established store network
Promotes and maintains efficient operations processes designed to achieve the highest levels of customer service quality
Manages and maintains credit quality standards
Creates, manages, and maintains controls to ensure the highest quality standards are maintained in regard to account management (past due loans) and timely follow-up
Achieves outstanding credit exams
Demonstrates compliance with all bank regulations for assigned job function and applies to designated job responsibilities – knowledge may be gained through coursework and on-the-job training. Keeps up to date on regulation changes. Follows all Bank policies and procedures, compliance regulations, and completes all required annual required or job-specific training. May be asked to coach, mentor, or train others and teach coursework as subject matter expert. Actively learns, demonstrates, and fosters the Umpqua corporate culture in all actions and words. Takes personal initiative and is a positive example for others to emulate. Embraces our vision to become "The World's Greatest Bank."
Requires a Master’s degree or equivalent, and proven track record in developing business in the commercial industry
10+ years of relevant commercial lending experience in addition to 3-5 years previous management or commercial banking management experience or equivalent
Experience directing and controlling the activities of a broad functional area through several department managers within the company having overall responsibility for planning, budgeting, implementing, and maintaining costs, methods, and associates
Experience interacting with senior management or executive levels on matters concerning several functional areas, divisions and/or customers. Interactions normally involve controversial situations, customer negotiations, or influencing and persuading other senior-level managers
Excellent relationship management and business development abilities, analytical and problem solving skills, sales skills, and credit and credit quality skills with prior lending authority experience
Expert knowledge of commercial C&I bank products and services that result in successfully capitalizing on all opportunities to cross-sell the bank’s products
Proficiency with personal computers and related software packages such as Word and Excel

Lead Portfolio Manager Iv-commercial Banking Resume Examples & Samples

May provide advice and counsel to clients regarding trends and conditions of the business environment, capital markets and general banking trends
Monitor loan repayment activities and financial condition of borrowing clients and take necessary action to collect past due accounts and ongoing repayment ability of all other accounts. May assume overall responsibility for the credit quality of the loan portfolio
Manage the renewal process by working with the Relationship Manager the client and the credit department
Responsible for identifying cross sales opportunities of all bank products including Treasury Management, International Banking, Private Banking, Private Client and Institutional Services, Employee Benefit Services, and AFG, Capital markets to our existing client base as well as prospects
Participates in community and business functions/groups to ensure a positive image for the bank within the region’s marketplace

Commercial Banking Marketing Manager Resume Examples & Samples

Manage marketing activities in the daily execution of marketing programs/campaigns; direct response/digital initiatives, and other go-to-market strategies
Working with key partners, facilitate and oversee the analysis of the customer/client and prospect universe within assigned business units in order to provide strategic insight and market opportunities for the lines of business
7-10 years Marketing experience, either within a mid-tier financial services company or equivalent marketing experience in a related industry (advertising agency, database marketing firms, etc.) Required

Commercial Banking Prospect Manager Resume Examples & Samples

Bachelors degree, or equivalent work experience
Three to five years of sales management experience
Strong marketing, relationship management, and business development/sales skills
Thorough knowledge of financial business products
Basic knowledge of commercial credit and underwriting practices
Excellent presentation, interpersonal, verbal and written communication skills
Proficient contact management software skills, including Siebel, etc

Commercial Banking Portfolio Manager Team Leader Resume Examples & Samples

Leadership: Coaches; counsels; creates and maintains culture based on teamwork, transparency, innovation and desire to win. Creates a positive and productive partnership with the corporate banking team. Mentors new employees and fosters career paths as portfolio management serves as an important entry point for the organization. Actively participates in design and implementation of regional banking strategy with fellow management team members
Quality Assurance: Adheres to bank policies and procedures and complies with legal and regulatory requirements. Accountable for risk management, compliance and audit performance for area(s) of responsibility. Establishes or works with management to develop effective controls and processes to ensure risks are measured, monitored and controlled and compliance requirements are adhered to on an on-going basis. If applicable, ensures staff is properly trained, provided with appropriate resources and motivated to adhere to risk management principles. Maintains current knowledge of risk-related changes that may impact assigned area(s) of responsibility
Administrative: develops work schedules; responsible for hiring, terminations, salary adjustments and/or disciplinary actions; conducts regular performance reviews and actively implements "pay for performance" culture. Establishes/communicates portfolio management strategy
Minimum of 7 years of proven successful underwriting and documentation experience in commercial lending required
Bachelor's degree is required

Commercial Banking Manager Resume Examples & Samples

Supervise team members within a large commercial banking platform ensuring that they are trained, motivated and supported properly to ensure that they achieve sales goals and/or manage a geographic market serving as the Bank’s representative for all lines of business
May serve as market manager for your community; representing First Midwest Bank in the market, soliciting business from local governmental agencies, responding to community requests for donations and supporting local opportunities for Community Investment Act programs
May serve as the manager of a specific line of business with the Commercial Banking Division as assigned by the Commercial Banking Group Manager
Serve as financial partner/advisor for business people in the community
Make and service all types of commercial loans to large businesses in and around the communities we serve
May serve as chairperson of Banking Center Loan Committee
Insure the Commercial Banking Department is staffed with properly trained personnel, coordinating with the Area Sales Manager and Employee Resources on employee performance ratings, promotions, salary recommendations, terminations and other personnel matters
Responsible for strategic planning involved in meeting department’s goals and objectives
Analyze complex credits and prepare clear, complete written and oral presentations without assistance
Manage commercial banking portfolio of business clients, assessing and meeting their business and personal needs
Effective monitoring, administration and maintenance of existing commercial banking portfolio in accordance with Bank’s standards
Perform sales activities, both personally and through subordinates, to develop new relationships with business clients
Maintain credit quality in accordance with Bank guidelines and take direct responsibility for credit quality of the entire commercial banking platform’s commercial loan portfolio
Participate in all required training sessions for compliance
Maintain adequate controls to ensure compliance with consumer protection statutes/regulations in a defined area of responsibility
Implement bank-directed policy and changes relating to regulatory amendments
Conduct regular Sales Meetings and prepare monthly sales, production and budget variance reports
Ensure proper loan documentation is prepared and monitor and eliminate exceptions in a timely manner
Attend all Regional Loan Committee Meetings and participate accordingly
Involvement in various community activities and organizations to enhance the position of the bank
Bachelor’s degree in a business related field
Minimum 10 years commercial sales experience
Sales Management experience
Strong team building skills
Thorough knowledge of Federal and State regulations covering commercial banking activities
Strong sales management skills

Commercial Banking Loan Documentation Manager Resume Examples & Samples

Supervises Loan Documentation and Quality Assurance staff in their performance of daily tasks, holding them accountable for quantifiable results. Monitors and reports on Service Level Standards performance and other KPI’s. Coordinates and distributes work to teams and individuals based on active and accurate understanding of their ability and experience, and the team and individual’s workload pipelines
Provides technical support and assistance to quality assurance staff, helping to troubleshoot, and determines how and when to escalate issues; ensures staff perform their activities in compliance with bank policies and procedures. Supports Loan Production management in the development of new and revised procedures, methods, and forms that relate to loan production
Provides supervision to and directs the activities of loan documentation and quality assurance employees; performs supervisory tasks such as performance appraisals, disciplinary actions, and interviewing candidates for employment; develops work schedules; provides necessary training and coaching
Bachelor’s degree (BA) or equivalent from a college or university and 3 or more years related experience or, 6 or more years related experience. Work related experience should consist of relevant experience in the financial industry
Intermediate knowledge of general banking, including understanding of bank products, services, and regulations, policies and procedures, with an emphasis in loan origination, production/servicing or a combination
Intermediate knowledge of core banking and loan processing software and systems including LASERPRO, FISERV, FIS, etc
Previous experience supervising a small group of employees (at least 3-5) preferred

Commercial Banking Global Standards Manager Resume Examples & Samples

While the role is CMB operations focused, knowledge of applicable AML/BSA policy and procedures is required
This role provides risk-based decision on CMB’s new and existing customers on money laundering and terrorist financing
Minimum of four years proven and progressive financial, audit or compliance experience or equivalent
Minimum of an Associate’s degree in business, finance, accounting, related field or equivalent experience
Strong interpersonal, organizational, communications, and analytical skills
Thorough knowledge of CMB products, services, operations and systems
Good knowledge of legal and regulatory matters, specific to AML preferred
Proficiency with personal computers and pertinent software packages
Thorough understanding of HNAH’s AML/BSA policy, CMB’s LOB procedures as well as other relevant regulatory and industry matters

Commercial Banking Wholesale Lending Services Operations Manager Resume Examples & Samples

Partner with WLS management, WLS Risk & Control and LOB partners to develop & deliver a quality control program for the Credit Administration Monitoring function
Build & manage a staff of approximately 15 Credit Compliance Quality Review Specialists responsible for review and re-performance of the work performed to monitor customers’ compliance with loan agreements
Develop a structure and process for communication of issues & error trends, including correction, escalation and reporting
Work in conjunction with the other members of Credit Services to perform root cause analysis and drive process and/or system enhancement to reduce failure rates
Lead oversight and coordination for continuous improvement opportunities identified from quality control reviews including, but not limited to, process and procedure improvement, training and communication, individual performance management feedback and LOB partner feedback forums
Develop and continually refine quality control reporting and analytics
Explore opportunities to increase team productivity through automation tools, process streamlining, standardization and continuous improvement methodologies
Partner with staff across Credit Administration to incorporate feedback, promote quality discipline and organizational cultural acceptance of the quality framework
Provide advice and expertise on quality control design, testing and MIS
Lead, or participate in, projects related to quality improvement
5 years financial services experience with a minimum of 3 years of quality control, quality assurance or audit experience and 3 years management / supervisory experience
Demonstrated knowledge of quality assurance testing methodologies
Knowledge of financial documents including financial statements, accounts receivable and inventory reports, etc. with ability to identify inadequacies and irregularities
Demonstrated ability to interact and communicate (both written and verbal) effectively to multiple levels of management
Strong influencing, negotiation and relationship management skills
Strong analytical skills, ability to isolate root cause and drive items to conclusion
Knowledge of the Firm’s or similar financial institution’s Credit Policy (preferred)

Regional Commercial Banking Manager Resume Examples & Samples

Proficient credit underwriting and structuring skills
Requires proven managerial ability with 15+ years of Commercial Banking experience
Strong presentation, negotiation, and interpersonal capability
Demonstrated success at new business development and sales coaching
Ability to handle several complex tasks simultaneously
Strong product knowledge and analytical ability
Maintain compliance with regulatory requirements

Commercial Banking Portfolio Manager Resume Examples & Samples

Strong relationship management and business development abilities, with thorough knowledge of credit products
Ability to work effectively with individuals and groups across the company to manage customer relationships
Well-developed written communication and verbal presentation skills

Commercial Banking Portfolio Manager Resume Examples & Samples

Responsible for spreading and analyzing financial statements, addressing industry risks, collateral requirements, loan structuring and pricing, credit analysis, monitoring credit performance and loan presentations
Reports on loan activities related to past dues, documentation and collateral exceptions, financial performance updates, portfolio profitability, etc
Maintains existing relationships
Assists Relationship Managers and Branch Center Managers with credit requests
Responsible for expanding, building, and maintaining client relationships, providing the highest level of customer service
Cross sell other bank products
Knowledge of commercial loans, credit and/or related lending processes and procedures
Knowledge of commercial credit analysis, spreading and analyzing financial statements, credit scoring, documentation, etc

Commercial Banking Portfolio Manager Resume Examples & Samples

Provide support to commercial Relationship Managers (RMs) through underwriting, policy knowledge, credit structuring and risk assessment in credit request packages to be submitted for pre-screening discussions, co-approval, or credits approved within the RM’s lending authority. Ensure packages are complete, accurate and thoroughly documented
Connect with CSU on credit offers accepted by the client to assist in an effective closing process. Drive accurate ordering of real estate valuations, environmental assessments and Uniform Commercial Code (UCC) searches. Act as liaison with Commercial Fulfillment and Commercial Sales Assistant (CSA). Ensure loans are booked as approved
Understand and can articulate all BB&T Commercial Credit policies, procedures and processes. Recommend credit within the Bank’s risk appetite, including documenting when and why to make exceptions. Also recommend ongoing servicing, including covenants. May require specialized underwriting skills for Commercial and Industrial, Commercial Real Estate, Corporate Banking, Working Capital and other BB&T product offerings
Support RMs, Market Presidents and Regional Presidents in administration of business portfolio of Region in order to achieve desired results of quality, profitability and growth. Recommend pricing when underwriting credits. Specifically look for opportunities to drive a relationship approach when underwriting new business and looking for Integrated Relationship Management (IRM) opportunities
Participate in the relationship risk management process by completing and documenting the following
Bachelor’s degree in Finance, Accounting, Economics or Business, or equivalent education and related training
Successful completion of a formalized credit program

Commercial Banking Group LMO, Manager Resume Examples & Samples

Manage a team handling commercial loan due diligence, documentation and compliance activities for all loan types within the assigned Division. Make decisions on escalated matters
Supervise loan administration and documentation cycle times to ensure that customer and field office expectations are met
Implement and refine "deal team" staffing model to ensure familiarity and trust between administrative and field office staff
Manage routing / triage model for incoming loans with complex diligence or documentation needs based on administration staff expertise and capacity
Manage hiring, training, promotion and career path opportunities to optimize staff expertise and recruit / retain high-performing staff administrators
Report directly to Head of CBG Loan Operations (with dotted-line reporting to Heads of their respective Business Lines to ensure that field offices are appropriately serviced)
Bachelor’s Degree - Required
Master’s/Advanced Degree - Preferred
Requires practical knowledge in leading and managing the execution of processes, projects and tactics within one area. Typically has advanced knowledge and skills within a specific technical or professional discipline with understanding of the impact of work on other areas of the organization
Requires 10 years minimum prior relevant experience
Extensive knowledge of commercial real estate loan documentation and legal terms
Extensive knowledge of commercial real estate loan collateral and due diligence processes
Familiarity with commercial real estate loan compliance requirements
10+ Years experience in a commercial real estate lending operations
Management of commercial real estate loan administration and / or documentation functions

Commercial Banking Wholesale Lending Services Operations Manager Executive Director Resume Examples & Samples

Lead discussion on framework and the implementation of WLS plan for shared service team
Directly shape operational and/or functional execution of consolidation and standardization strategies across functions and how they are accomplished
Oversee new processes and enhancements while ensuring proper controls/oversight is in place to mitigate risk
Effectively manage resolution of escalations received from Account Managers and the WLS management team
Exhibit ownership in managing partnerships with multiple stakeholders across WLS management and key business partners in order to deliver results in a complex environment
Actively participate in WLS initiatives working with WLS management to identify process improvements and controls
Integrate effective change management and training techniques to drive enhanced standardization
Manage and monitor all exception reporting; escalating appropriately
Manage a team of approximately 30-35 employees
7+ years financial services experience with minimum 5 years of management experience
Ability to foster positive and proactive approach to process assessment and improvement and to identify trends and improve processes for both the customer and the business
Working knowledge of loan operations environment and accounting

Commercial Banking Treasury Services Manager Finance VP Resume Examples & Samples

Act as a strong partner to TS Product Leadership team and provide financial analysis and reporting on a monthly basis as well as quarterly business reviews
Provide ongoing tracking of investments and their benefits
Stay current on changes impacting TS profitability tools and provide timely updates
Lead costing discussions with Service providers, provide thoughtful impact analysis to TS leadership team
Ensure processes are in place to provide the proper level of transparency on expenses with a focus on key drivers
5-7+ years of industry related experience with a major financial services company, in one or more of the areas of finance, control and audit and business management
Strong working knowledge of MS Excel
Superior analytical abilities
Leadership, relationship-building and influencing skills to drive agenda across a number of functions
Bachelor’s degree or equivalent required

Commercial Banking Portfolio Manager Resume Examples & Samples

Utilizes a high degree of critical thinking skills in managing a large portfolio of diverse and complex commercial relationships
Involved in customer and targeted customer prospect calling activities with RM as appropriate (especially those with active new credit opportunities)
In certain circumstances, PM may serve as the primary advisor for a specific number of commercial relationships, ensuring a high level of customer satisfaction and retention. In such circumstances, PM will work with Team Leader on a semi-annual basis to assure that all appropriate products and services are being cross-sold to those relationships
Handles customer service requests for existing relationships, including loan renewals and modifications
Works with RM’s on credit requests, including general underwriting, loan structuring, negotiating/pricing, collateral, and analyzing industry/credit risk
Completes all requirements of loan booking, including negotiating terms, the review of loan documentation and assisting in the closing process
Manages annual credit review schedule for team of Relationship Managers. Prepares loan presentations and credit reviews as necessary
Handles reporting on loans, involving such things as past dues, documentation and collateral exceptions, financial performance updates, portfolio profitability, etc
Works with respective RM’s in the credit management of all Watch List credits
Ensures compliance with all bank policies, procedures, regulations, and laws
Thorough knowledge of full range of commercial products, credit policies, procedures and terminology
Well-developed negotiation skills
Good independent decision making skills, but requires some management oversight
3-5 years of commercial banking experience

Commercial Banking Wholesale Lending Services Operations Manager VP Resume Examples & Samples

Clearly defines process objectives and develops governance roadmap for each line of business
Defines implementation plan and oversees the execution of that plan
Has strong knowledge of end-to-end processes in order to ensure consistency across lines of business (as needed)
Owns process documentation including standard operating procedures, job aids and process maps
Drives consistency in how production is measured and reported, including service level agreements, backlogs, capacity plans and other Key Performance Indicators (KPIs)
Collaborates with the Risk & Controls group to design quality scorecards and ensure consistent review with the ability to accurately report results
Main point of contact for any proposed process changes resulting from Legal, Regulatory or Policy updates
Coordinates data scrubs and related activities to ensure audit preparedness
Evaluates whether operating model changes are needed to enhance control processes and data
Coordinates and approves changes in systems and/or operating model that will impact processes and procedures
Continuously looks for process improvements and best practices across functions
Integrates effective change management and training techniques to drive end user adoption
Attends partner meetings within WLS in order to provide status updates
Minimum 7 years of program or project management or related experience
Demonstrated ability to partner and communicate effectively to multiple levels of management, both written and verbal
Experience in status reporting and strong analytical skills
Working knowledge of loan products and of loan operations environment
Strong PC skills in Microsoft Suite (e.g. Word, Excel, PowerPoint)

Commercial Banking Wholesale Loan Operations Operations Manager Executive Director Resume Examples & Samples

Develop, scope and execute on internal initiatives as assigned for business unit strategic plan
Directly shape functional execution of business unit strategies including regulatory driven efforts, process efficiency initiatives, etc
Oversee projects, evaluate progress and quality, manage issue resolution process, take appropriate action as needed and while ensuring proper oversight to mitigate risk
Exhibit ownership in managing partnerships with multiple stakeholders across business unit and key business partners such as legal, compliance audit and risk groups) in order to deliver results in a complex environment
Communicate with senior management regarding project progress and recommendations/decisions and develop effective presentations
Review budget related activities (e.g. headcount forecasting/reconciliation for the unit)
Manage and direct business review processes
Provide reporting capability for business unit (non-financial) to measure results, production, performance and efficiency
Coordinate activities related to general services, staffing, planning, etc
BS/BA Degree
10+ years financial services, loan operations and/or loan technology experience
Strong team-orientation, leadership skills and proven ability to develop strong client relationships
Ability to lead, challenge and adapt to changing business landscapes
Strong organization, attention to detail, time management, planning skills and the ability to handle multiple competing priorities
Ability to foster positive and proactive approach to process assessment and improvement and identify trends and improve processes for both the business and business partners
Excellent working knowledge of operations and risk concepts and the ability to interpret and understand the impact of decisions, as well as identify and convey potential problem areas
Ability to review documentation and provide executive summary overviews and trending analyses for senior audience
Proficient with Microsoft Project, PowerPoint and Excel
Compliance or Regulatory experience

Commercial Banking Manager Resume Examples & Samples

Identifies, hires, performance manage, motivates and retains top talent
Requires a master’s degree or equivalent, and proven track record in developing business in the commercial industry
Experience setting production goals and ensuring achievement goals
Experience developing and managing incentive plans including ensuring accurate tracking and application of required modifiers to plan payouts
Significant experience and in-depth knowledge of commercial lending or finance industry
Experience directing and controlling the activities of International Banking, footprint-wide, through several department managers within International Banking, having overall responsibility for planning, budgeting, implementing, and maintaining costs, methods, and associates
Experience interacting with executive levels on matters concerning several functional areas, divisions and/or customers. Interactions normally involve controversial situations, customer negotiations, or influencing and persuading other senior-level managers

Commercial Banking Resource Manager Resume Examples & Samples

Hosting regular industry events, such as networking sessions
Helping to drive our inclusion agenda – particularly at senior managerial level – by identifying and opening communication with key talent
Using up-to-date resourcing market knowledge to inform innovative solutions and activities
Acting as a recognised expert within RBS for direct sourcing
Experience of hosting events for commercial banking candidates
Well-developed influencing skills
Outstanding communication skills and rapport building
Comfortable working autonomously

Commercial Banking Group Manager Resume Examples & Samples

Supports Division's operational efforts such as new business development, cross sales, project management, audits. Supports product development with industry trends, process forecasting and cost evaluation related to new product roll outs and product updates. Enhances communication throughout the division
Provides ongoing critical examinations of current business processes with the Division and providing recommendations on process improvements. Oversees Business analytics; reviews/analyses metrics; identifies future business trends. Maintain a consistent distribution of reporting and notification to Senior Management and when needed BNP Paribas, other business groups and the Bank, and authorized external parties, for purposes of risk management, business development, FTE metrics, portfolio management, compliance, audit, etc
Partners with executives in product and field management positions to incorporate business unit insights and objectives into program design, and to ensure organizational alignment around and support for program strategies and tactics. Provides business analytics; reviews/analyzes metrics; identifies future business trends and supports the Division with overall Strategy. Maintain a consistent distribution of reporting and notification to Senior Management and when needed BNPP, other parts of the Group and the Bank
Identifies and refines business goals, and develops and implements jointly with Corporate Marketing projects and programs to achieve those goals. Defines and executes creative strategies that reflect and reinforce the strategic direction of the Division while fulfilling tactical program objectives
Makes decisions based upon financial and analytical insights. Develops pro-forma program budgets, and manages projects to budget and timelines. Reviews back-end results to assess project economics and define next steps
Researches programs, capabilities and processes of best-in-class competitors, vendors and industry experts to identify best practices that will improve Division efficiency and effectiveness. Defines and deliver projects to introduce and institute those best practices
Is responsible for the overall administration of human resources related issues within the Division. This includes, but is not limited to, administering, overseeing, or assisting in incentive plan design and payout recommendations, salary studies, phantom stock, long term incentive plan, and routine salary actions on merit, promotional and special increases. Analyzes Division's staffing and recommends re-organization, contracting and transfers when needed. Recommends Open Requisitions to CBG, along with specific employment offers to fill them. Coordinates with CBG Risk, Strategy and Administration (RSA) and Human Resources (HR)
Directs development of work plans, schedules, resource plans, and status reports. Provides overall leadership to project teams comprised of staff from various departments within the Bank and Vendors affected by a project. May conduct vendor negotiations and develop contract proposals
Assists Division Managers with central issues, policies and procedures, white papers, porfolio reports, etc. When required, works jointly with other Division Managers on selected specific projects
Within an overall CBG framework, administers Division's office facilities, including expansion, relocation and contraction. Resolve issues with Corporate Real Estate, IT, leasing, FF&E, telecommunications, HRD, and other Divisions of the Bank
Oversees Division business process improvement initiatives including establishing performance measurements for various operational functional areas and reports performance to Division and Group
LI-JM1
High School - Required
Bachelor’s Degree in BS or BA, Finance or Marketing – Required
Master’s/Advanced Degree in Business Administration – Preferred
Requires broad management and leadership knowledge to lead project teams multiple job areas. Typically has mastery level knowledge and skills within a specific technical or professional discipline with broad understanding of other areas within the job function
Requires 12-15 years minimum prior relevant experience

Commercial Banking Customer Due Diligence Onboarding Manager Resume Examples & Samples

The role is a key part of the CMB Onboarding Team and is responsible for supporting the S/CBMs in providing exceptional customer service whilst delivering income growth, improving efficiencies and embracing Corporate initiatives
The role holder will operate within the Bank’s risk and operational guidelines and is responsible for ensuring that organizational standards are maintained and that the Banks policies and procedures are adhered to throughout the CMB Onboading Team in order to mitigate risk
Awareness of the changing economic, social and regulatory environment in the US
Experienced knowledge and use of HORIS and Client Vision systems (including reporting) and complex MI
Minimum of five years proven and progressive commercial and/or customer service experience or equivalent
Competent professional who maintains and develops professional knowledge to bring best practice ideas to the business
Strong prioritizing, organizational and time management abilities

Regional Manager Md-commercial Banking Resume Examples & Samples

Leadership and Management; Must have 5+ years of direct team management experience in Commercial Banking
Business Origination; Able to develop relationships with clients in San Francisco Bay Area. This individual will be tasked with growing CBG’s client portfolio with the objective of increasing net revenue; and leading a team of RM’s doing likewise. This individual will have relationship management responsibilities, and will lead an aggressive calling plan on prospective clients within the assigned geographical region. S/He will be involved in cross-sell opportunities with other groups within Bank of the West, as must maintain a network of industry peers. This role is strategic in nature and will involve developing and growing profitable client relationships
Implements policies and procedures throughout defined market area to comply with fundamental business and credit priorities of the Bank. Ensures a high standard of credit quality through the process of credit approval and aggressive portfolio monitoring and management. May or may not have delegated lending authority depending on the size and scope of the assigned market area
Assumes responsibilities for carrying out operations in accordance with federal and state laws and regulations, securing professional counsel when necessary. Ensures that their assigned market area’s operating procedures are in compliance with the approved policies and procedures of the Bank. Maintains a positive, customer-focused attitude achieving stated service standards
Participates in community and business functions/groups to ensure a positive image for the Bank within the designated marketplace. Ensures compliance with CRA outreach program. Represents the Bank as appropriate in its relationships with joint ventures, major customers, suppliers, competitors, government agencies, professional societies and similar groups
15+ years of direct experience in commercial banking commercial coverage
5+ years of supervisor/managerial experience
Thorough knowledge of commercial lending, sales, and financial service needs of upper-middle market and corporate companies across several industries
Analytical and business minded
Sales and marketing skills