Commercial Lines Account Manager Resume Samples

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C Leffler

Cary

Leffler

606 Gorczany Plains

New York

+1 (555) 708 3386

606 Gorczany Plains

New York

Phone

p +1 (555) 708 3386

Experience Experience

New York, NY

Commercial Lines Account Manager

New York, NY

Collier-Sanford

New York, NY

Commercial Lines Account Manager

Planning and assisting in accomplishing department goals as set by department manager and senior management. May assist with marketing of accounts at renewal
Attends association & company sponsored classes to stay abreast of products, pricing and coverage changes within the company & industry contracts. Assists with training as requested by supervisor. Performs additional duties as requested. 10%
Provides professional, courteous service to our clients, carrier representatives, underwriters, business partners, and HUB colleagues, resulting in a rate of account retention that meets or exceeds expectations
Developing and maintaining relationship with assigned commercial clients, including coverage analysis, analyzing risks, identifying exposures. May include client visits and/or coverage presentations to clients
Establish and maintain good working relationships with company sales representatives, service centers, and underwriting and claim representatives
Review policy, endorsement or audit discrepancy forms, proactively order any necessary corrections from carrier and ensure documents are sent to client on a timely basis
Knowledge of insurance markets, rating procedures, coverage’s, and industry operations to effectively manage, maintain, and service assigned client and prospect

Phoenix, AZ

P&C Commercial Lines Account Manager

Phoenix, AZ

Doyle, Lind and Davis

Phoenix, AZ

P&C Commercial Lines Account Manager

Process and manage accounts in accordance with agency standards and workflows
Interact with clients to receive claims reports. Works with the carrier to expedite settlement
Prepare coverage analysis, submissions & proposals for new and renewals
Build and maintain relationships with existing Commercial Lines clients
Negotiate coverage and pricing with markets
Maintain client files on agency management system and perform or oversee all key servicing aspects of account, to include processing renewals, endorsements, certificates, cancellations and audits
Promote an environment that supports diversity and reflects the M&T Bank brand

present

Dallas, TX

Insurance Commercial Lines Account Manager

Dallas, TX

Heller, Lind and Monahan

present

Dallas, TX

Insurance Commercial Lines Account Manager

present

Assist assigned clients and staff with service questions related to administration, billing, claims issues and problem-solving, upon request
Assist assigned clients and P&C staff with service questions related to administration, billing, claims issues and problem-solving, upon request
Become proficient in the Agency Management System, specifically to update policies that are written or renewed, log activities to document client meetings, carrier follow-up, service issues, establish follow-up date and daily manage follow-up in Agency Management System. Also, understand how to use the system to acquire information to assist clients
Provide administrative support on other tasks such as assigned special projects and development of new ideas/services, as requested
Mentor and train Account Manager I
Attend and coordinate meeting with client and/or producer to present the renewal and supporting documents to gain acceptance of the renewal or commitment to go to market for alternative options
Conduct quarterly account management visits with assigned clients to review renewal decisions. Formulate a plan with producer to address any issues

Education Education

Bachelor’s Degree in Self

University of Southern California

Bachelor’s Degree in Self

Skills Skills

Working knowledge of all MS Office products and ability to quickly learn most Windows applications
Basic knowledge/experience with an agency management system
Strong attention to detail
Strong working knowledge of Microsoft Office
Basic knowledge of Microsoft Office
Strong insurance technical skills including having significant knowledge of commercial insurance coverages, policy forms and insurance industry marketplace
Proficiency in Microsoft Office Suite, ImageRight, eTfile, and related industry software tools
Additional consideration extended for professional designations
Strong written, oral, and phone communication skills
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals

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15 Commercial Lines Account Manager resume templates

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P&C Commercial Lines Account Manager Resume Examples & Samples

Process and manage accounts in accordance with agency standards and workflows
Prepare coverage analysis, submissions & proposals for new and renewals
Interact with clients to receive claims reports. Works with the carrier to expedite settlement
Negotiate coverage and pricing with markets
Maintain client files on agency management system and perform or oversee all key servicing aspects of account, to include processing renewals, endorsements, certificates, cancellations and audits

Insurance Commercial Lines Account Manager Resume Examples & Samples

Assist assigned clients and staff with service questions related to administration, billing, claims issues and problem-solving, upon request
Continually seek cross-sell opportunities and suggest new lines of coverage
Work with producer, and/or Account Executive, to monitor and manage the renewal process for assigned clients. Coordinate meeting with client and/or producer to present the renewal and supporting documents to gain acceptance of the renewal or commitment to go to market for alternative options
Attend and coordinate meeting with client and/or producer to present the renewal and supporting documents to gain acceptance of the renewal or commitment to go to market for alternative options
Prepare marketing information or provide required information to a marketing person. Once marketing options have been prepared, the producer/Account Executive/Account Manager presents the options to the client
Conduct quarterly account management visits with assigned clients to review renewal decisions. Formulate a plan with producer to address any issues
Provide administrative support on other tasks such as assigned special projects and development of new ideas/services, as requested
Become proficient in the Agency Management System, specifically to update policies that are written or renewed, log activities to document client meetings, carrier follow-up, service issues, establish follow-up date and daily manage follow-up in Agency Management System. Also, understand how to use the system to acquire information to assist clients
Attend seminars, classes and carrier meetings to keep abreast of new products available for clients and acquire expertise in legislative changes, as opportunities occur
Mentor and train Account Manager I
Bachelor’s degree or equivalent education and related training
Five years of solid experience gaining knowledge of Property and Casualty or equivalent experience
Ability and experience working with large retail accounts

Insurance Commercial Lines Account Manager Resume Examples & Samples

Work with producer to monitor and manage the renewal process for assigned clients. Provide analysis and recommendation of coverage to client. Negotiate insurance premiums with carriers on basis of claims analysis
Prepare marketing information or provide required information to a marketing person. Once marketing options have been prepared, the producer and Account Manager will present the options to the client
Provide administrative support on other tasks such as assigned special projects and development of new ideas/services, as requested. Make recommendations as necessary to meet a need, correct a problem or provide additional service
Eight years of experience gaining knowledge of the Property and Casualty business or equivalent experience

Insurance Commercial Lines Account Manager Resume Examples & Samples

Assist assigned clients and P&C staff with service questions related to administration, billing, claims issues and problem-solving, upon request
Work with P&C producer, and/or Account Executive, to monitor and manage the renewal process for assigned clients. Provide analysis and recommendation of coverage needs to present to client. Negotiate insurance premiums with carriers on basis of claims audit
Conduct quarterly account management visits with assigned client to review renewal decisions. Formulate a plan with producer to address any issues
Provide administrative support on other tasks as they arise such as assigned special projects and development of new ideas/services, as requested
Three years of experience gaining knowledge of Property and Casualty or equivalent experience
Ability to travel, occasionally overnight travel

Commercial Lines Account Manager Resume Examples & Samples

Service existing book of business in conjunction with Account Executive and/or Producer
Update and timely maintain all account details in ImageRight
Directly communicate all aspects of client service needs when necessary
Accountable for renewal process under Account Executive or Producer guidance
Market and track quote activity
Evaluate quotes upon receipt and discuss next course of action with Account Executive
Prepare renewal packets for client distribution
Review policies for accuracy, processing changes or corrections when necessary
Process renewal binding instructions
Submit binding instructions to carriers and confirm bound coverage
Prepare binders, Auto ID cards, certificates, invoices as requested
Provide Account Executive or Producer with requested data for client meetings
Participate in client presentations when requested
Demonstrated customer service skills
Experience in marketing and servicing the insurance needs of commercial accounts preferred
Excellent verbal, written and interpersonal skills to interact with all levels of colleagues
Ability to follow processes and procedures
Strong attention to detail and high aptitude for accuracy required
Teamwork minded
Adept in processing applications, invoices, binders, certificates, and auto ID cards, etc
Willingness to participate in limited local travel to client sites
Minimum of 2 years recent Commercial Lines Account Management experience
Proficiency in Microsoft Office Suite, ImageRight, eTfile, and related industry software tools
Must hold current Property & Casualty insurance license
Additional consideration extended for professional designations

Commercial Lines Account Manager Resume Examples & Samples

Supports Producer in developing new business opportunities for existing clients and prospects
Initiates renewal process for existing clients, and discusses and creates renewal strategy with Producer
Analyzes and compares current exposures and develops renewal or new business specifications for marketing
Conducts marketing, negotiates rates, reviews quotes and coverages for competitiveness and accuracy
Reviews and summarizes marketing results and prepares proposals
Finalizes proposals and presentations in coordination with Producer
Binds insurance coverage and prepares binders and/or delegate certificates issuance
Reviews policies for accuracy and review contracts
Prepares summaries and/or schedules of coverage for clients
Reviews client accounting history, responds to accounting inquiries, corrects discrepancies, and contacts client on receivable collections
Participates in the claims process as directed by management, including claim submission, follow-up and overall communication
Provides technical guidance to staff assisting with client needs or procedural issues
Notifies brokers of pertinent information related to client retention
Meets with clients as needed or directed by Producer
Engages in optimal and appropriate usage of applicable agency management systems
6 - 8 years related work experience

Commercial Lines Account Manager Resume Examples & Samples

Provides business insurance solutions to clients from current and alternate carriers during each client renewal or as requested by client off cycle
Initiates consultative calls to client to assess underwriting exposures prior to policy renewal
Initiates consultative calls to newly on boarded clients to assess the adequacy of underwriting, administrative services, and to assess client’s current needs have been met
Utilizes knowledge of carrier and state underwriting guidelines to guide client toward the best possible option within the Paychex Agency’s administrative capabilities
Responsible for meeting specific client retention goals for assigned book of business in support of Agency financial goals
Works as a liaison between policy holder and Insurance Carrier/IA to ensure the highest level of customer service is provided
Works as a liaison between internal Paychex departments to ensure the highest level of customer service across product lines
Refers ancillary products to Sales partners to meet set expectations
Responsible for meeting service level goals including response time and quality standards
Moves existing policies to alternative carriers to assist client in achievement of benefit and premium objectives
Develops and maintains functional knowledge of related product offerings including Safety and Loss, Paychex PEO, and Health and Benefits
Other duties as assigned to support the general purpose of the position’s function

Commercial Lines Account Manager Resume Examples & Samples

Team with producers to meet retention goals. Increase percentage of policies to customers. Refer customers to Berkshire Bank products and financial services products. Reviews monthly renewals with producers, orders renewals, markets when necessary. Works closely with the marketing team with regard to new business and re-marketing of renewals as needed. Meet retention goals for the office by location. 40%
Sets priorities and manages workflow to ensure efficient, timely and accurate processing of transactions and other responsibilities. Follows all automation work flow procedures for every task completed. Maintains accurate electronic activity log to track all account activity and contact information. Completes applications in coordination with producer and clients; submits application to eligible and appropriate carriers; obtains client signatures on all applications and, when necessary, affidavits; follows up to ensure timely receipt of quotes and policies. Bills all policies either direct or agency; prepares finance agreements when requested. Verifies accuracy of Direct Bill cancellations, determines reason for cancellation; acts to save account; notifies producer. Reviews walk-in payments and verifies acceptability; processes as appropriate, provides receipts to payers or directs receptionist to do so. 30%
Aids clients with service needs and makes changes to existing accounts. Assists clients and producers with making coverage changes using each contact with the client and producer as an opportunity to review the whole account, round it and market it. Prepares summaries, statement of values, schedules and proposals as needed for account review. Informs and educates clients and producers about policy coverage, changes, exclusions and insurance needs. Responds to clients’ needs by producing binders, certificates, policies, endorsements, registry needs and other related items; verifies their accuracy. Protects agency from errors and omissions exposures. 20%
Attends association & company sponsored classes to stay abreast of products, pricing and coverage changes within the company & industry contracts. Assists with training as requested by supervisor. Performs additional duties as requested. 10%
3+ years Insurance experience
Must hold or obtain P&C licensure within 3 months
Working knowledge of all MS Office products and ability to quickly learn most Windows applications
Ability to handle multiple tasks
Strong organizational, planning, analytical, and interpersonal skills

Commercial Lines Account Manager Resume Examples & Samples

Be a proactive team member responsible for maintaining the service relationship with the client
Responds to clients’ needs by producing appropriate paperwork within timeframes outlined in procedures
Help clients with making coverage changes in an automated environment
Plays a role in account retention and responsible for managing the renewal process
Proactively creates pre-renewal data for client discussions
Visit clients in conjunction with other members of the client’s account team, as needed to maintain knowledge of the client's operations, and establish a working relationship
Prepare Excess & Surplus Filings as needed
Works independently recognizing and utilizing available resources and technology
Renew policies, bills and produces client documents following agency standards
Review policy, endorsement or audit discrepancy forms, proactively order any necessary corrections from carrier and ensure documents are sent to client on a timely basis
Maintain the accuracy and integrity of both electronic and non-electronic data
Promote KeyBank culture and client experience
Must adhere to pertinent laws, regulations, KeyBank's Compliance Policy and external compliance requirements
College education or at least three years of equivalent insurance experience
Property & Casualty license is required within six months of hire date
Knowledge of insurance markets, rating procedures, coverage’s, and industry operations to effectively manage, maintain, and service assigned client and prospect
Knowledge and ability to perform technical tasks to expedite client service
Possess skills of persuasion and negotiation
Understanding of special coverage’s and service needs of assigned clients that require specialized knowledge for contract review, specification review, specialized coverage’s etc. (for example contractors-including but not limited to OCP’s, Railroad Protective Liability policies, NYS Department of Transportation requirements, Builders’ Risk and Installation coverage’s and project insurance specification review and analysis)
Must maintain a valid driver’s license, or have transportation available when needed to be able to leave for calls, meetings and/or visits

Commercial Lines Account Manager Resume Examples & Samples

Communicates with customers on all facets of their account service needs (ie
Previous experience in insurance industry
Current P & C License or willingness to obtain
Excellent oral and written communication skills and cheerful personality
Excellent telephone skills
Dependable and punctual
Computer skills (Word & Outlook)
Previous experience with insurance software
Previous experience with or training in Excel

Commercial Lines Account Manager Resume Examples & Samples

Complying with all regulations pertaining to BSA, USA Patriot Act and OFAC
Reporting suspicions activity, or any attempt to avoid BSA reporting requirements to the AML/BSA Compliance Department
Servicing of commercial book of business representing approximately $3-4M premium
Analyzing policy forms, preparing detailed coverage comparisons, identifying exposures and making appropriate recommendations to clients and assisting clients with understanding of policy coverages
Renewing all assigned policies to ensure they are issued on a timely basis and in accordance with prescribed workflows
Monitoring of reports on Epic (agency answer) as assigned by Dept Manager
Developing and maintaining relationship with assigned commercial clients, including coverage analysis, analyzing risks, identifying exposures. May include client visits and/or coverage presentations to clients
Direct and frequent involvement and negotiations with insurance company underwriters
Training of other commercial lines staff members as well as participation in training of new employees
Planning and assisting in accomplishing department goals as set by department manager and senior management. May assist with marketing of accounts at renewal
Strong insurance technical skills including having significant knowledge of commercial insurance coverages, policy forms and insurance industry marketplace
Strong organizational skills to properly manage book of commercial business
Strong communication, interpersonal and social skills needed to interact with bank staff, insurance carriers, and larger commercial clients
High School Diploma or GED and a minimum of seven years agency (or related) commercial lines experience
Insurance Brokers License preferred

Commercial Lines Account Manager Resume Examples & Samples

High School Diploma or GED equivalent required; Bachelor’s degree preferred
3 years experience in insurance industry required
Must obtain and preserve required licenses/certifications as required
Demonstrated ability to communicate verbally and in writing throughout all levels of organization, both internally and externally

Commercial Lines Account Manager Resume Examples & Samples

Assist producers in servicing the needs of existing clients including the processing of renewals, endorsements, cancellations, audits and dividends, including any invoicing related to those items
Respond to any accounting criticisms
Prepare premium breakouts by entity/location as required by insured
Finalize Renewal Review document. Gather updated information on clients' operations and exposures as needed for the renewal process. Market renewal submission to insurance carriers to obtain the best insurance program and pricing based on the insured's needs. Obtain renewal quotations, compare to expiring coverage and prepare renewal proposal
Relay issuance instructions to carriers/brokers, prepare binders and invoices as needed; coordinate issuance of renewal certificates, EPI, and Auto ID cards
Review policy when received and request any necessary changes or corrections. Prepare insurance summary for delivery to client. Prepare surplus lines forms, if required, and forward documentation to individual coordinating
Continually maintain, verify, and update information in agency management and document management system
Review contracts for insurance requirements and issue Certificates of Insurance accordingly. Obtain quotes for additional coverage/increased limits as required, and relay to insured for approval
Complete Stewardship reports
Attend client meetings or make client service calls with producer at their request
Develop and maintain rapport with insurance company underwriters
Provide backup for other Account Managers during their absence and assist other team members to balance workloads when necessary
Perform other tasks or projects as needed/assigned
Property & Casualty insurance license
Previous experience in a Customer Service related or Account Manager position
Good oral and written communication, organization and management skills
Personal computer skills using Microsoft Office Suite
Physical ability to conduct local travel

Commercial Lines Account Manager Resume Examples & Samples

Responds to client requests by producing appropriate paperwork within timeframes outlined in procedures with guidance from team as needed
Handles client coverage changes in an automated environment
Part of team responsible for account retention. Manages the renewal process for nonmarketed accounts, participates in the account renewal strategy meetings
Proactively creates pre-renewal data to assist team in client discussions
Visit clients in conjunction with other members of the client’s account team, as needed to maintain knowledge of the client's operations, and begin establishing a working relationship
Works independently recognizing and utilizing available resources and technology and seeks guidance when necessary
Renew policies, bills and produces client renewal documents following agency standards
Promote Key’s culture and client experience
Must adhere to pertinent laws, regulations, Key’s Compliance Policy and external compliance requirements
College education or at least one year of equivalent insurance experience (For Account Manager I)
College education or at least three years of equivalent insurance experience (For Account Manager II)
Property Casualty licensed is required within one year of hire date

Commercial Lines Account Manager Resume Examples & Samples

Bachelor's degree wit 3+ years client service and/or claims management experience -OR- High School degree/GED with 8+ years client service and/or claims management experience
Producer's License
Ability to travel up to 25% of the time
Previous insurance knowledge and experience managing client relationships
Solid financial acumen

Commercial Lines Account Manager Resume Examples & Samples

Maintain a book of commercial accounts independently
Coordinate the processing of all commercial lines new and renewal business
Work with producers to maintain synergy with Hub International corporate goals, our carrier requirements, and the needs of our clients
Prepare quotations and prepare new client proposals
Complete new business applications; upload applications using the appropriate company automation system and see through to policy issue
Review all new policies for accuracy
Process endorsements and renewals through communication/interfacing with clients and companies
Process invoices and credits for agency billed business
Process cancellations according to procedure manual
Pursue professional studies and maintain familiarity with trends in the industry and new insurance products
Improve/refine professional skills through continuing education
Maintain account files in accordance with established procedures
Gather underwriting, pricing, and supporting data for preparation of submission
Generate applicable reports
Establish and maintain good working relationships with company sales representatives, service centers, and underwriting and claim representatives
Assist in training other employees
Must hold current Property/Casualty License
4-7 years of brokerage experience
Understand and analyze insurance coverages, forms, and policies
Above average math skills
Strong written, oral, and phone communication skills
Organize, set, and maintain priorities
Basic knowledge/experience with an agency management system
Basic knowledge of Microsoft Office

Commercial Lines Account Manager Resume Examples & Samples

Assist producer is gathering information from insured for new business or for updating renewals
Expiration/Timeline Coordination
Market new and renewal business or send to Marketing department based on threshold
Enter New Business in EPIC
Update Renewal Applications in EPIC according to procedure
Compile Loss Summary
Complete supplemental applications
Compile information and obtain OCP, Builders’ Risk, and Flood Quotes (New Business)
Review New Business and Renewal quotes
Prepare premium comparisons (when not done by marketing)
Prepare Proposals
Bind coverage with carrier or request Marketing to bind coverage
Prepare all forms to be signed
Set up EPIC suspense for follow up on all processes, including policy receipt and delivery
Complete ‘New/Renewal Procedures’ checklist
Review applications in system for accuracy
Review policies for accuracy using the ‘Policy Checklist’ when not given to CSR
Review contracts for insurance requirements and certificates
Troubleshoot problems with audits, accounts receivables, processing, coverage issues, etc
Prepare New/Renewal certificate of insurance for issuance by CSR
Invoice all New/Renewal Agency Bill transactions as per guidelines
Invoice all other Agency Bill transactions as per guidelines that are not handled by CSR
Back up Producer
Back up to AM not in office as directed by Supervisor
Back up CSR
Attend monthly AM meetings

Commercial Lines Account Manager Resume Examples & Samples

Review and analyze commercial accounts for coverage, limits, etc., and make appropriate recommendations to clients
Develop and maintain relationships with clients to ensure that all service needs are met
Develop new business from existing accounts and assigned leads and contribute to meeting departmental production goals
Gather information from clients and prepare applications for submission to the Marketing Department regarding new and/or renewal coverage
Prepare client proposals based on client’s needs, rates and coverages
Prepare all transactions for assigned accounts, i.e. applications, certificates of insurance, invoices, forms
Maintain the accuracy of data in the agency management system
May handle collections of premiums due
Conduct business in a manner that demonstrates an understanding of both the business and earnings implications of the Company
Keep informed of changes and trends within the industry for the purpose of anticipating and responding to profit objectives
Other responsibilities as assigned by Manager
Experience in commercial insurance
Thorough knowledge of commercial lines coverages and markets
Producers license
Excellent organizational, interpersonal, communication skills and ability to work in a team environment
LI-AR

Commercial Lines Account Manager Resume Examples & Samples

Demonstrate good written, verbal and interpersonal skills
Demonstrate ability to follow standard operating procedures
Demonstrate ability to process high volume transactions in a fast paced customer service environment
10+ years customer service experience in the insurance industry is preferred
Must have and maintain a Property & Casualty License
Agency Management System - AMS360 Experience is a plus

Commercial Lines Account Manager Resume Examples & Samples

Manages a book of insurance business, while acting with a high degree of independent discretion, autonomy, and decision-making
Provides professional, courteous service to our clients, carrier representatives, underwriters, business partners, and HUB colleagues, resulting in a rate of account retention that meets or exceeds expectations
Provides a high level of support to Producers in obtaining, maintaining, and expanding business
May also be responsible for account rounding and in accordance with standard practices, policies, and procedures
Works closely with Producers and other HUB personnel on all aspects of client service, marketing, and renewal while adhering to HUB Broker Standards
Acquires understanding of clients’ insurance objectives and critically analyzes and compares insurance plans to determine suitability. Stays abreast of changes in the insurance industry and other external conditions that may impact their clients
Makes appropriate recommendations to clients in response to those changes
Acts as liaison between clients and insurance carriers to resolve escalated complex service issues that require policy interpretation and experience based judgment to resolve. May also negotiate with underwriters and carriers
Troubleshoots billing issues
Organizes client meetings when necessary
Appropriately documents conversations with clients and carrier representatives and updates all HUB computer systems and broker management system when necessary. Ensures the accuracy of data in those systems
Oversees functions performed by Account Administrators as required
Supports, mentors, and trains Account Administrators, as necessary
Performs other duties and projects as assigned
At least 3 years of experience in an Account Manager/Account Administrator role in brokerage environment
P & C License required
Advanced professional designation preferred on in progress (e.g. CISR, AAI, ARM, CIC, CPCU)
Bilingual in English and Spanish a big plus
To perform this job successfully, an individual should be proficient in Microsoft Office including Excel, Word and Power Point; follow guidelines on working in BMS (EPIC) for premium efficiency with your team
LI-LA

Commercial Lines Account Manager Resume Examples & Samples

Maintain a book of commercial accounts
Work with producers to maintain synergy with HUB International corporate goals, our carrier requirements, and the needs of our clients
Current Property/Casualty Insurance License
High school diploma required, though college degree preferred
Strong working knowledge of Microsoft Office

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