Commercial Lines Account Manager Job Description

Commercial Lines Account Manager Job Description

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Commercial lines account manager provides technical support to Sales Executive(s); specifically in analyzing client’s Commercial Lines insurance requirements, coverage forms, and quotations.

Commercial Lines Account Manager Duties & Responsibilities

To write an effective commercial lines account manager job description, begin by listing detailed duties, responsibilities and expectations. We have included commercial lines account manager job description templates that you can modify and use.

Sample responsibilities for this position include:

Markets clients (new and existing) to obtain quotations through online rating or direct submissions to underwriting
Verifies new and renewal policies for accuracy in rating, coverages and other relevant information
Develop and manage a large part of the client relationship by being an “inside” technical expert in property & casualty and a client advocate with the carriers
Proactively analyzes current insurance program upon renewal to check for large increase in premium rate, coverage amount, lack of recommended coverage, Consults client on a renewal strategy, such as remarketing or insurance program enhancements
Anticipates client’s needs and proactively initiates communication and/or resolution through introductory calls (introducing the client to their service team, administrative procedures, and contact information), pro-active semi-annual service calls (reviewing recent services, upcoming seminars/webinars, use of their electronic services, ), and frequent updates during the life of an issue, client specific program support
Maintains client and policy information in the customer management system including policies, endorsements, new and renewal business
Meet with clients and underwriters alone or in conjunction with the Unit Manager and the Account Executive(s)
Conduct marketing as assigned by the Unit Manager and the Account Executive(s)
Negotiates with carriers in conjunction with senior staff
Manages the renewal process with the guidance of the Unit Manager

Commercial Lines Account Manager Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for Commercial Lines Account Manager

List any licenses or certifications required by the position: ID, HUB

Education for Commercial Lines Account Manager

Typically a job would require a certain level of education.

Employers hiring for the commercial lines account manager job most commonly would prefer for their future employee to have a relevant degree such as High School and Collage Degree in Education, Business, Acting, Management, Associates, Technical, Business/Administration, Graduate, Finance, General Education

Skills for Commercial Lines Account Manager

Desired skills for commercial lines account manager include:

Coverages and industry operations
Rating
Underwriting
Coverage in all commercial lines insurance coverage
Industry trends
Legislation
New product information
Coverages and technology
Equivalent experience
Commercial lines coverage & rating

Desired experience for commercial lines account manager includes:

Develop and coordinate the execution of renewal timelines
New business and renewal presentations (oral and written)
Gather and analyze exposure and loss information
Minimum of 3 years experience with commercial property and casualty coverages required
Current property and casualty insurance license or the ability to obtain immediately
Strong working knowledge of Microsoft products (Word, Excel, Outlook, PowerPoint)

Commercial Lines Account Manager Examples

1

Commercial Lines Account Manager Job Description

Job Description Example
Our company is growing rapidly and is looking to fill the role of commercial lines account manager. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for commercial lines account manager
  • Creating proposals
  • Assisting with client presentations
  • Processing insurance applications/endorsements
  • Assisting with claims processing
  • Assisting clients with policy changes, questions
  • Market quote, and assist team to place new and renewal risks
  • Foster a positive and mutually supportive working environment, in order to provide the best possible client service and Producer support
  • Troubleshoot problems with audits, accounts receivables, processing, coverage issues
  • Review and analyze commercial accounts for coverage, limits, , and make appropriate recommendations to clients
  • Prepare all transactions for assigned accounts, applications, certificates of insurance, invoices, forms
Qualifications for commercial lines account manager
  • Ability to effectively interact with underwriters and clients
  • Attendance at carrier and client social functions to build network of relationships
  • Ability to travel out of town, including overnight as needed
  • Manage account documentation including ERM 14 forms
  • Provides technical support to Sales Executive(s)
  • Occasionally accompanies Sales Executive on prospect and client meetings as requested by Sales Executive
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Commercial Lines Account Manager Job Description

Job Description Example
Our company is growing rapidly and is looking for a commercial lines account manager. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for commercial lines account manager
  • Orders and issues binders, certificates, policies, auto id cards, endorsements and other related items
  • Determines if direct or agency billing is appropriate and invoices accordingly
  • Prepares summaries of insurance, statement of values, and proposals
  • Processes renewals in coordination with the Sales Executives according to standardize agency procedures
  • Reviews year end audits of policies
  • Reviews policy and policy change information, facilitating corrections when necessary
  • May provide guidance and direction to other CSAs
  • Proactive and strategic anticipation of client needs and timely response to client inquiries and the requests of Producers and Unit Manager
  • Acts as liaison between clients and insurance carriers to resolve service issues
  • May participate in or conduct client meetings when necessary
Qualifications for commercial lines account manager
  • Advanced professional designation preferred on in progress
  • Ten years of experience in the insurance industry
  • Must have proven experience conducting quality customer service
  • Must be able to communicate effectively with clients, producers, carriers and staff
  • Bachelor’s degree in business, risk management, or related field
  • 3-5 years’ experience with commercial property and casualty account management
3

Commercial Lines Account Manager Job Description

Job Description Example
Our innovative and growing company is looking for a commercial lines account manager. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for commercial lines account manager
  • Day to day client service support to an assigned block of more complex clients
  • Resolve complex customer service problems directly
  • Service the needs of our insured’s with professionalism, positive attitude, and promptness
  • Must be organized, and self motivated to provide the necessary client service to meet or exceed service levels
  • Responsible for integrity of the data he/she inputs in the Agency Management System
  • This will be accomplished by participating in training, and adhering to established common procedures and workflow
  • Maintain controls on tasks assigned to, and follows up on tasks, with ability to report back to account manager on status of all work assigned when asked
  • Gathers Correct Data regarding a risk, identifying additional info that may be missing to correctly quote risk
  • Fills out applications including any supplemental applications
  • Gathers all necessary supporting documentation as needed by underwriters
Qualifications for commercial lines account manager
  • Bachelor’s Degree or College Diploma or equivalent work experience
  • Minimum three (3) years of experience in all aspects of Commercial Property and Casualty Insurance required
  • Bachelor’s Degree, College Diploma, and/or equivalent work experience
  • Some college education or associate degree and at least three years of relevant experience or combination of education and experience
  • Must maintain required professional designations and insurance licenses
  • High degree of self-discipline, motivation and ability to work well individually and in a team environment
4

Commercial Lines Account Manager Job Description

Job Description Example
Our growing company is hiring for a commercial lines account manager. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for commercial lines account manager
  • Follows up on quote requests to ensure timely receipt of indications
  • Prepares indications for presentation to Sales Agent
  • Once indication is accepted, will assist in ensuring coverage is bound and payment is accepted
  • Processes all financing
  • Enters all information in management system including all schedules of items and payment information as necessary
  • Creates all certificates, ID cards and proofs of insurance as needed
  • Functions independently to inform and educate, answer questions, resolve issues, and makes decisions regarding the need for the implementation of coverage and modifications to clients’ coverages
  • Provides exceptional customer service for assigned accounts, including correspondence, communication and meetings with customers, producers and insurance carriers
  • Independently, or in partnership with producer(s) and marketing, manages new/renewal business strategy including the coordination of roles and the obtaining of information
  • Acts as a liaison between clients and insurance carriers to resolve escalated complex service issues that require policy interpretation and experience based judgment to resolve
Qualifications for commercial lines account manager
  • Minimum 3 years Commercial Insurance experience, Agency preferred
  • College Degree desired, High School Diploma at a minimum
  • Microsoft Office proficiency required (Word, PowerPoint, Excel) required, familiarity with Sagitta preferred
  • Some college education or associate degree and at least five years of relevant experience or combination of education and experience
  • Must be able to use a computer with all its components for prolonged periods of time
  • Must have experience in handling middle market and upper middle market clients
5

Commercial Lines Account Manager Job Description

Job Description Example
Our innovative and growing company is looking for a commercial lines account manager. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for commercial lines account manager
  • Partner with the Regional President or producer to market new and renewal business with appropriate carriers, including preparing marketing submissions
  • Maintain agency systems and follow workflows
  • Review contract limits, coverage requirements
  • Conduct audit review, verification and/or dispute assistance, and
  • Provide classification analysis or proper classifications for general liability and workers' compensation
  • Process and issue invoices for Programs Department
  • Maintain electronic client files in broker management system
  • Cross-selling other insurance and financial products based on the minimum requirements
  • May oversee functions performed by Account Representatives as required
  • Orders and issues binders, certificates, policies, endorsements and other related items
Qualifications for commercial lines account manager
  • Texas P&C License – must provide copy of license at time of interview
  • CIC or equivalent designation required
  • Minimum 2 - 3 years’ experience in the Insurance industry
  • Support a team of brokers by invoicing clients and other offices
  • Oversee surplus lines filings and invoicing
  • Monitor accounts receivable and accounts payable

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