Commercial Operations Manager Job Description

Commercial Operations Manager Job Description

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Commercial operations manager provides subject matter expertise to internal and external parties with respect to property, liability, cyber, workers compensation, and product liability and executive risk insurance coverages.

Commercial Operations Manager Duties & Responsibilities

To write an effective commercial operations manager job description, begin by listing detailed duties, responsibilities and expectations. We have included commercial operations manager job description templates that you can modify and use.

Sample responsibilities for this position include:

Initiates and leads various strategic and control-related initiatives
Oversight of non-directly managed GCC Operations and EFS Service, such as materials management, statements, card production
Provide knowledgeable and decisive leadership representing Operations in cross departmental initiatives
Undertake a range of strategic and tactical tasks, as delegated by Head of GCC Operations and EFS Service
Ownership of cross GCC Operations and EFS Service processes, such as business resiliency
Develop appropriate processes and regular reviews to manage the multiple initiatives and processes
Partner with other GCC/EFS departments, as appropriate
Support shaping the strategy and execution of strategic and innovation initiatives
Provide financial support to Sales Team
Evaluate customer contracts to ensure that revenue is recognized in accordance with accounting rules

Commercial Operations Manager Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for Commercial Operations Manager

List any licenses or certifications required by the position: PMP, APICS, CAMS, CPM, NABCEP, VDI, PM, NYSC, PMI, CPCU

Education for Commercial Operations Manager

Typically a job would require a certain level of education.

Employers hiring for the commercial operations manager job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and University Degree in Business, MBA, Engineering, Finance, Management, Education, Economics, Marketing, Business/Administration, Accounting

Skills for Commercial Operations Manager

Desired skills for commercial operations manager include:

Internal controls and US GAAP
Particularly revenue recognition policies
Commercial insurance products for automobile
General liability
Workers' compensation
Property and other business insurance coverages strongly
Assessment of business risk
Business environment
ERP and CRM systems
Global Distribution Systems

Desired experience for commercial operations manager includes:

5+ years of direct business banking back office experience supporting small and mid-sized business accounts
5+ years people management experience in a consumer financial institution
Understand and demonstrate retailing behaviours/put clients first, when working on site with partners in a client facing environment
Commercial Account Management experience minimum 2 years
Specialized Sales Force experience
Proven impact and influence, collaboration and relationship building skills

Commercial Operations Manager Examples

1

Commercial Operations Manager Job Description

Job Description Example
Our innovative and growing company is looking to fill the role of commercial operations manager. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for commercial operations manager
  • Subject matter expert on operational risk providing education, awareness and coaching to improve knowledge and insights to the senior leaders on their team’s accountability and responsibility for operational soundness
  • Subject matter expert on how to address and resolve operations risk related issues for the region ensuring swift resolution within acceptable time frames
  • Mitigate operational risk associated with projects impacting the region in partnership with the support of the senior leaders
  • Acts as change agent for CFS region by embracing, articulating and advocating change to instil a clear sense of purpose, urgency and bias for action related to operational risk encouraging stakeholders to successfully adopt change
  • Acts as channel for communication on new and evolving initiatives being launched in CFS related to compliance and risk activities where aligned to Personal & Commercial Banking’s (P&CB’s) communication strategy
  • People Management and Talent Development – work with team to create career path and strong domain learning routines
  • Closely partnering with senior Commercial, Human Resources, Information Technology, Law Department, Finance and Project Management Office leaders to implement harmonized compensation plans, field sales policy documentation and governance for a new Go-to-Market selling organization
  • Developing a comprehensive integration project plan that aligns with the new Compensation and Execution functional organization structure
  • Providing insights and recommendations to ensure that all compensation Go-to-Market integration activities align with company objectives
  • Providing critical information towards the development of all project plan timelines and project plan requirements
Qualifications for commercial operations manager
  • Developing compensation training materials for new Go-to-Market commission plans and variable compensation plans
  • Experience in solution architecture of Commercial Operations is required
  • Understanding of orchestration across commercial IT ecosystem (Digital Channels, Medical Affairs, Data & Analytics) is preferred
  • Project Manager will gain VP, National Sales Director’s (NSD) and Senior Leaders alignment on business unit goals, objectives, timelines and deliverables of the sales meeting strategies at the beginning of each cycle/POA
  • Develop the project plan, timelines and agenda that meet above outlined objectives
  • Schedule planning meetings with core teams to review project plan, agenda, timelines, and deliverables to ensure project tasks are on-track
2

Commercial Operations Manager Job Description

Job Description Example
Our company is looking for a commercial operations manager. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for commercial operations manager
  • Able to directly negotiate non-standard Terms & Conditions with customers
  • Able to manage multiple proposals simultaneously
  • Update deal information in Salesforce.com
  • Provide input on simplification of commercial process internal interfaces and actively voice concerns
  • Ensure process compliance related to customer facing policies and procedures
  • Commercial lead for complex sales opportunities
  • Customer facing to assess customer commercial/contractual requirements and the commercial flexibility required to win the sales opportunity
  • Manage internal processes and the stakeholder groups to develop complex deal commercial construct
  • Deal pricing and profitability responsibility - comprising of financial analysis, including cash flow modelling, profit/loss, Capex/Opex analysis, (where required and in conjunction with Finance)
  • Ensure all stakeholder organizations have approved offers provided to customers and any negotiated terms of contract
Qualifications for commercial operations manager
  • Ability to develop solid interpersonal relationships through strong communication and problem solving skills required
  • Must be Proficient with all Microsoft applications (Excel, Word, PowerPoint)
  • Ability to negotiate, influence, take risks and communicate with senior business leaders, as in this role you are responsible for outcomes without the direct authority required
  • Proven track record in interacting and influencing senior commercial business leaders
  • This position is located in Horsham, PA and requires up to 20% travel.Marketing
  • Significant experience in a commercial, ideally customer facing role eg
3

Commercial Operations Manager Job Description

Job Description Example
Our growing company is looking for a commercial operations manager. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for commercial operations manager
  • Contribution to pricing tools owned by Commercial teams (inc. Excel development)
  • Coordinate the planning and deployment of the contract negotiation process
  • Set the example for safety
  • Use data to understand business problems and glean potential solutions
  • Responsible for the MDM (Master Data Management) systems, including operations, identifying areas for continuous business process improvements, governance and creating a roadmap that best meets the needs of the Commercial team
  • Coordinate with key commercial stakeholders like Marketing Operations, Business Conduct, BOCC, Sales Operations (CRM) for MDM data integration with multiple downstream systems
  • Responsible for current MDM Sustainment to detect critical deficiencies and researches/evaluates alternative solutions while weighing costs, efficiencies, and industry best practices to provide recommended solution
  • Ownership of business processes as it relates to HCP and HCO management within CRM and CRM/MDM integration
  • Responsible to define roadmap/future commercial MDM platform strategy including HCP, HCO, Payer and Product Master
  • Experience in coordinating overall MDM design based on integration points within multiple data sources
Qualifications for commercial operations manager
  • Ability to create and verify hypotheses based upon the facts
  • Be trusted by internal stakeholders
  • Become the role model for junior employees
  • Proven track record in one of following work domains in pharmaceutical or medical device industry - SFE, Sales Planning, Sales Promotion, Sales Operations, or FP&A
  • Bachelor degree Finance or Accounting required
  • Strong interpersonal skills with an ability to work well with others and function in a team-oriented matrix environment
4

Commercial Operations Manager Job Description

Job Description Example
Our innovative and growing company is looking for a commercial operations manager. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for commercial operations manager
  • Explore new technologies to innovate and help other team members in areas of data investigations, data conflicts, manual data steward queue
  • Lead the transactional deal process having the ability to structure creative, commercially and technically sound quality deals fully manage associated contractual and technical issues that arise over the life of the project
  • Ensure compliance of proposal scope with customer’s technical specifications of the commercial aspects of the proposal document (terms and conditions)
  • Lead a team of Senior Development Managers and Development managers and have line management responsibility for a team of up to 500 colleagues
  • Responsible for structural alignment to Head of Technology for Commercial, Retail and Operations and associated Senior Product Owners and Product Owners
  • Accountable for resourcing
  • Define engagement process aligned to the operating model
  • Responsibility for projects being delivered on time
  • Shape a world class innovative development function utilising cutting edge processes and technologies
  • Educate the business about the development team and the best practices we employ
Qualifications for commercial operations manager
  • At least 6 years in an equivalent Commercial Management/Deal Architect or similar role
  • The ability to define, articulate and negotiate within the context of internal and/or customer business strategy
  • Working knowledge of Enterprise-based international telecoms products (ideally both networks and managed services)
  • Must be capable of/comfortable with direct interaction with customers
  • Advanced Excel usage, excellent communication (written and
  • Oral) in English
5

Commercial Operations Manager Job Description

Job Description Example
Our company is looking for a commercial operations manager. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for commercial operations manager
  • Retain colleagues by creating the right environment and ways of working
  • Be an advocate for Agile and Lean principles
  • Set standards and improve our KPIs, metrics and reporting to key senior stakeholders
  • Ensure progress and blockers are visible at all levels
  • Experience of leadership in a fast paced, high pressure technology environment
  • Extensive experience of software development management
  • Practical experience of a multitude of development methodologies
  • Detailed understanding of a multitude of technologies and architectures through extensive industry experience or computer science qualifications (masters or PHD level)
  • Experience leading and mentoring colleagues of different skill levels within a large organisational structure
  • How to recruit talented and capable managers, and develop their careers
Qualifications for commercial operations manager
  • 5-10 years recruitment experience, with a minimum of 5 years in a corporate setting
  • Proven success at building strong credible advisory relationships at all levels of the organization
  • Strong listening, facilitation, negotiation and communications skills
  • Make decisions which may involve tough choices, being creative and taking initiative
  • Relevant industry (biotech or pharmaceutical) supporting commercial is a plus
  • Minimum 5 years of quoting resource and/or comparable sales/customer facing experience within the aftermarket/end-user organization preferred, lead or management experience

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