Manager, Operations Job Description

Manager, Operations Job Description

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Manager, operations provides excellent guest service consistent with the property's service standards, culture and brand attributes.

Manager, Operations Duties & Responsibilities

To write an effective manager, operations job description, begin by listing detailed duties, responsibilities and expectations. We have included manager, operations job description templates that you can modify and use.

Sample responsibilities for this position include:

Provide ongoing management and direction to the operational areas in terms of implementing procedures, reviewing policies, implementing any legislative and regulatory requirements into the operations and servicing environment, whilst maintaining the appropriate commercial and regulatory balance for business delivery
Manage venue bar operation includes supervising bar staff, inventory, reconciliation of sales, bar cleaning, merchandising, drink specials, and training
Oversee all front of house operations for concerts and special events including overseeing maintenance, security, guest service, and sponsorship activation
Plan all special event/rentals in conjunction with clients
Responsible for day-to-day office and administrative work, staff schedules, HR issues and time processing for all BBT employees, recording ecometrics, and ordering
Deal with and resolve all customer service issues
Identify and coordinate solution for venue maintenance issues
Responsible for permit renewals and inspections
Plan and execute concert VIP events, meet and greets with Production and marketing department
Work with nonprofit organizations

Manager, Operations Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for Manager, Operations

List any licenses or certifications required by the position: AED, CPR, PMP, ITIL, CSM, APICS, ISO, LEAN, MCSD, MASCE

Education for Manager, Operations

Typically a job would require a certain level of education.

Employers hiring for the manager, operations job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Master's Degree in Business, Education, Management, Engineering, Business/Administration, Technical, Associates, MBA, Manufacturing, Communications

Skills for Manager, Operations

Desired skills for manager, operations include:

PowerPoint
Microsoft Word
Brand specific service culture
Excel
Excel and Exchange
Policies
Procedures and service standards the use of standard tools and systems
Inventory management
Competition
Guest service fundamentals and experience building and managing a guest first culture on your team

Desired experience for manager, operations includes:

Understanding of web research tools
Venue liaison with local agencies – NYPD, NYFD, NYC Health department
Work with all vendors to ensure venue and show needs are met
2+ years of experience in financial services or operations required
Must demonstrate a proven track record of effective problem solving and decision making
5+ years of management experience strongly preferred OR a minimum of 2+ years of proven leadership with demonstrated results aligned with LEAD standards

Manager, Operations Examples

1

Manager, Operations Job Description

Job Description Example
Our company is growing rapidly and is hiring for a manager, operations. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for manager, operations
  • EMR implementation
  • Assist in preparation of periodic marketing & strategic materials for senior management
  • Assist in preparation of business reviews for senior management
  • Prepare, analyze and coordinate materials for a number of planned and concrete internal/external events/presentations/deliverables
  • Assist in maintaining regional deal pipelines, the tools used to manage this, preparing periodic executive reports for management
  • Coordinate and distribute information on topical client themes, market updates and weekly commentary on progress within the business
  • Support Relationship managers on day to day requests related to business, compliance, KYC, legal, etc
  • Assist COO teams in handling financial, operational, technological and administrative tasks related to running the business
  • Provide insightful analytical support and project management
  • Interact with support groups impacting the business, and assist with human resources, legal, compliance, audit and finance issues related to the sector
Qualifications for manager, operations
  • Execute Scheduled Tasks and Intra Day Application Health checks
  • Log Incidents/failures
  • Escalate the Incidents/failures to Level2 support as per the defined process
  • Complete User Requests within the specified SLA
  • Accurately implement Standard Change requests
  • Prepare/contribute to Management Reports (MI)
2

Manager, Operations Job Description

Job Description Example
Our company is growing rapidly and is searching for experienced candidates for the position of manager, operations. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for manager, operations
  • Participate on selected Steering Committees involved in the implementation of AIMS strategy and projects ensuring that business processing, risk and other operational requirements are agreed to and incorporated in all planning
  • Implement a robust service level management process, including the formalised contracting of internal and external Service Level Agreements (SLA's), regular service reviews and remedial actions for poor service delivery
  • Sign off relevant AIMS expenditure within given mandate, such as client investment adjustments
  • Cost control on labor, cleaning and repairs
  • Experience of working at operational level within a commercial media facilities organisation
  • Experience of developing operational strategy
  • Strong technical understanding of file based workflows
  • A high level of knowledge and experience of digital media environment centred on audio and video content for entertainment delivery
  • A flexible approach to working hours driven by the operational requirements of our clients
  • Good knowledge of relevant health and safety legislation
Qualifications for manager, operations
  • Demonstrable experience of leading major broadcast and off-air projects (eg channel or product launches, rebrands, live broadcast events) in a global media company
  • Strong technology and operations experience (ideally with a multi-channel, media organisation and including playout, satellite distribution, encryption, conditional access, ad hoc bookings for live events, video file encoding and transcoding, file transfer, and provision and operation of non-linear and streaming services)
  • A strongly commercial mindset with a focus on achieving targets and standards
  • Full understanding of Trust products (i.e., RRSP, RRIF, TFSAs, ) and of Compliance and audit rules (proprietary and industry)
  • A Significant experience in managing stock, administrative task (5 to 7 years of experience)
  • A Successful managerial experience of a team
3

Manager, Operations Job Description

Job Description Example
Our growing company is looking for a manager, operations. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for manager, operations
  • To understand the resource planning for the department against budget spend
  • To produce accurate management information
  • To be responsible for and adhere to the security of company data and follow procedures in line with ISO27001 accreditation
  • To follow all instructions as laid out within the ISMS portal and local instructions offered by the line Manager
  • To study and be aware of relevant controls and instructions as highlighted within the ISMS
  • To report Security concerns to the Information Security Manager immediately on standard forms
  • To partake in on-going security competence tests as required
  • To adhere with and report any Data Protection breaches to the Information Security Manager
  • Responsible for managing IT Computer Operations processes to meet service level and operational level standards
  • Manage all personnel and aspects of facility operations and maintenance, including but not limited to ongoing venue set-up and tear-down
Qualifications for manager, operations
  • An ability to prioritize tasks according to business needs
  • Prior involvement in IT/Systems
  • Experience in a previous full time Banking or Finance related role
  • Bachelor's degree in Finance or a business related field
  • Knowledge of public accounting audit practices and procedures
  • Knowledge of Generally Accepted Accounting Principles in the United States (U.S. GAAP)
4

Manager, Operations Job Description

Job Description Example
Our growing company is looking to fill the role of manager, operations. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for manager, operations
  • Drive results through the appropriate behavior and strong partnership with other executives and store associates
  • Provides leadership and counsel to store team on driving sales and operating the building to achieve EBITDA (earnings before interest, taxes, depreciation and amortization)
  • Play a role in managing and delivering credit and gift card results to optimize sales performance
  • Collaborate with corporate resources to promptly resolve open issues
  • Manage staffing and oversee scheduling objectives to enhance customer’s experience while maintaining financial control
  • Anticipate, plan and execute supply ordering and selling floor replenishment as a key component of the customer experience
  • Give feedback on a regular basis by observation of one to ones, team meetings
  • Create the right climate and culture for the team to prosper
  • Create and maintain effective communication across the business
  • Lead and support the management of team performance
Qualifications for manager, operations
  • Forecasting, budgeting and tracking all levels of service delivery
  • Reporting and driving innovative improvement initiatives, and managing P&L within the operations function
  • Driving initiatives to improve all aspects of customer interaction with the insurance team
  • Engaging with personal and corporate customers to provide best in class service
  • Continually recommending business process improvements and driving change programmes within the business
  • 9+ years of operations managerial/leadership experience, preferably in the Insurance or Financial Services industries
5

Manager, Operations Job Description

Job Description Example
Our company is looking for a manager, operations. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for manager, operations
  • Approve all cashiering items, new accounts, account transfers and other back office functions
  • Ensure that all transactions are compliant with Bank Secrecy Regulations (AML)
  • Resolve trade errors and settlement issues
  • Resolve all client service issues
  • Provide ongoing support to financial advisors and clients
  • Resolve all margin issues
  • Manage operations staff
  • Conduct periodic meetings with the service department
  • Maintain confidentiality across all platforms
  • Manages expenses, control and accounting functions, bill paying, invoices
Qualifications for manager, operations
  • Extensive experience with IT operations and IT service delivery
  • Experience implementing and delivering IT service value utilizing the ITIL management framework
  • ITIL and/or PMP certification and experience with Remedy preferred
  • 5 years + direct management experience ideally in a sales operation support environment
  • Experience in implementing new programs across an organization is a plus
  • Experience in a business related function preferably customer service, sales support or sales operations

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