Service Commercial Job Description

Service Commercial Job Description

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Service commercial provides input and analysis into the continuous improvement of business processes and procedures within the scope of the work team, and participate in the planning,testing and implementation of projects and new/revised products/services or processes.

Service Commercial Duties & Responsibilities

To write an effective service commercial job description, begin by listing detailed duties, responsibilities and expectations. We have included service commercial job description templates that you can modify and use.

Sample responsibilities for this position include:

Collaborate with business and solution architects in IT to define, develop and communicate value driven solutions taking into account cross-functional business objectives
Contribute to the service IT roadmap capturing service business demands, the derived IT scopes and associated business cases
Providing business development support to the Relationship Manager through proposal generation, preparing customer presentations and other sales-related activities
Understanding the client’s business, industry and market
Subscribe to a professional service standard for responding to colleagues and clients returning voice mail and electronic communications and use business etiquette in all your communications, including outbound voicemail message, and electronic correspondence
Collaborate with senior management in global service management to foster business strategy implementation
Support prioritization and budgeting of business demands with a clear understanding of value, scope, impact and cost
Build/develop effective service sales channels that supports the delivery of the service contracts, growth portfolios & non-contract revenue for the Service business
Work with the Service Product segment Leaders & Marketing to design and ensure successful execution of growth programmes to meet business targets
Work within function and outside of function to drive customer orientated growth programs beyond equipment service programs ~ Predictive Analystics, Asset +, Education and Training

Service Commercial Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for Service Commercial

List any licenses or certifications required by the position: EPA, CPT, NICET

Education for Service Commercial

Typically a job would require a certain level of education.

Employers hiring for the service commercial job most commonly would prefer for their future employee to have a relevant degree such as Associate and High School Degree in General Education, Education, Business, Technical, Management, Finance, Engineering, Associates, Marketing, Accounting

Skills for Service Commercial

Desired skills for service commercial include:

Asset
Banking products
Ciena services portfolio
Applicable specific GE Healthcare care areas desired
Biomanufacturing Hardware & Software
Business
Business and organization
Claims investigation techniques the medical and legal aspects of a claim
Collective bargaining agreements and related procedures
Continuous improvement methodologies & in-depth understanding of site level products & related processes

Desired experience for service commercial includes:

Assists with facilitating the closing process and ongoing monitoring and management of their assigned portfolio(s)
Coordinate and follow-up with direct reports on assignments
Distribute and review sales reports
Assist Commercial Account Managers (CAMs) and Assistant Account Managers (AAMs) with the acquiring of new revenue from existing clients by providing value-added opportunities for products sales to clients identified as needing specific products
Ensure CAM and AAMs are kept up to date with the client’s servicing
Take ownership and accountability for the resolution of complex issues and concerns at the first point of contact

Service Commercial Examples

1

Service Commercial Job Description

Job Description Example
Our company is growing rapidly and is looking to fill the role of service commercial. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for service commercial
  • Must successfully complete training in the complete repair of Scott Products, including use of appropriate tools and test equipment
  • Conduct evaluations of returned products to determine what corrective actions and parts are needed for products to operate within original manufacturing specifications
  • Research technician manuals, guides, bulletins, and instruction manuals to determine corrective actions required on returned products
  • Must be familiar with State and Federal rules and regulations as they pertain to respiratory protective equipment returned for servicing
  • Must become knowledgeable in the use of Scott specified test equipment and procedures to ensure equipment operation within original manufacturing specifications
  • Must conduct service work in accordance with prescribed receiving, internal tracking, and return procedures as directed by Service Center Manager
  • Participate in special projects at the direction of management
  • Responding to corrective maintenance cases on both commercial and residential PV systems
  • You'll be asked to meet or exceed goals as determined by the Area Service Manager, Area Manager and the Territory Manager - you've got this!
  • You'll be asked to meet or exceed goals as determined by the Area Service Manager, Area Manager and the Territory Manager
Qualifications for service commercial
  • Must be able to stoop
  • Must be able to safely use ladders within the manufacturer’s weight limit of 250 pounds
  • Must be able to drive, stoop, bend and stand for long periods of time
  • Serve as a point of contact between customers and engineering team
  • A minimum of one (1) year of technical experience with refrigeration, appliance repair, kitchen equipment, HVAC, or relevant military service
  • Confirm order acknowledgement within 24 hours of receiving order
2

Service Commercial Job Description

Job Description Example
Our innovative and growing company is looking to fill the role of service commercial. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for service commercial
  • Research new technologies and develop potential scenarios that build on and enhance the existing landscape
  • Establish target architectures, technology roadmaps, and decommissioning plans
  • Boards new/renewed loan transactions to the ALS and CL Systems
  • Compares data entered with source documents on screen to detect errors
  • Works and clears loan system unposteds on a daily basis
  • Researches and processes customer loan payments daily
  • Processes loan maintenance daily based on loan policy and procedures
  • Processing and maintenance of Insurance policy and Financial records
  • Strong contribution to the attainment of operational targets
  • Working as part of a team focused on the achievement of challenging service levels with customer centricity crucial to all processes
Qualifications for service commercial
  • Understanding and adherence to bank’s BSA/AML program
  • Demonstrated ability to manage high volume processes and multiple diverse activities
  • A sense for detail
  • Proactive and able to work well independently in a team environment and cross functional teams
  • Licensing required per state regulations
  • AFS Vision (preferred)
3

Service Commercial Job Description

Job Description Example
Our company is hiring for a service commercial. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for service commercial
  • Resolution of customer issues and interpreting and processing of sometimes complex issues
  • Lead and Coach LPB product/sales leaders to drive growth in their areas and exceed performance metrics
  • Lead ANZ monthly growth reviews with service segment leaders
  • Partner with Service FP&A to drive quarterly revenues and linearity versus OP targets
  • Contribute to monthly Op Metrics, growth activities and reviews as required
  • Support Imaging & Ultrasound/LCS Service Leaders to execute growth programs relevant to service sales channel (iCenter, Upgrades etc)
  • Collaborate/be commercial pivot point with APAC service teams & ANZ Chief Growth Officer on relevant service and/or franchise growth, product management and marketing initiatives
  • Drive communication & collaboration with the wider GEHC organisation for the best customer solutions including participation in strategic tenders & key customer service reviews
  • Drive service commercial process simplification & best practice sharing
  • Develop key relationships with customers and encourage development of relationships and customer insights throughout the Commercial Service Sales teams
Qualifications for service commercial
  • AFS (preferred)
  • 1+ Years of Microsoft Office (Word, Excel)
  • 3+ years of syndicated loans (including C&I and CRE)
  • Mastery of enterprise technology architecture with expertise in process management or digital products for global businesses
  • Extensive experience in implementing Service Lifecycle Management systems preferably SAP and PTC, covering areas aftermarket (key knowledge area), customer service, price & contract management, and spare parts management
  • Ability to communicate technical information to and influence a wide and varied audience, from IT staff to senior executive management
4

Service Commercial Job Description

Job Description Example
Our company is looking for a service commercial. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for service commercial
  • Provides proactive service and support to assigned PROs and to overall Team as a unit to meet servicing objectives
  • Maintains the highest level of internal and external client service to meet Bank standards
  • Researches and resolves customer problems and initiates corrective action to efficiently ensure complete satisfaction
  • Follows up as needed to ensure that customer needs are met
  • Makes process recommendations to improve the operational and servicing functions
  • Accesses various bank systems to obtain information necessary to complete various tasks
  • Completes various forms, correspondence, memos and reports using computer applications
  • May write to both external and internal customers
  • Establishes new accounts and customer files, coordinates receipt of proper documentation
  • Follows up with PROs, Portfolio Management Officers (PMOs) and customers for missing items
Qualifications for service commercial
  • The ability to work within a team environment focused on the achievement of both individual and team goals
  • An innovative approach to your daily work and problem solving
  • An enthusiastic and flexible approach that includes the ability to self-motivate
  • Ability to resolve complex customer queries
  • Previous insurance experience is an advantage
  • Minimum 1 - 2 years experience installing and inspecting/repairing SG or comparable product line
5

Service Commercial Job Description

Job Description Example
Our company is growing rapidly and is looking to fill the role of service commercial. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for service commercial
  • Provide telephone cover in line with business hours and departmental requirements
  • Responsible for driving the overall execution of the GEHC customer quoting
  • May include facilitating customer and opportunity creation in customer/order tracking databases
  • Follow up the quotes that have been approved to ensure since order process until rev rec
  • Act as key contact and liaison for internal (Sales, Service Delivery, Legal, Marketing, Finance, Engineering, Logistics, ) and corresponding external customers (direct and/or dealers) to ensure on time, high quality quote processing/order fulfillment, contemporary processing of customer related work and customer satisfaction and work closely with all functional areas to resolve technical and process-related issues
  • Ability to work minimum 40 hours M-F/ 25.00-26.00 DOE
  • A clean MVR is a must
  • Review all service related paperwork for accuracy
  • Working with the customer and service technician to resolve customer concerns
  • Perform on site quality inspections
Qualifications for service commercial
  • Must have excellent project planning and organizational skills to manage multiple projects, tasks and deadlines
  • Identify opportunities to provide customers with products and services
  • Operate in safety conscious manner at all times while performing job duties
  • High School Diploma or equivalent • Able to lift 75 pounds • 2+ years of mechanical and electrical experience • Welding experience preferred • Possess a valid driver’s license
  • Bachelors Degree or minimum 10 years’ experience in a Sales and or Operations
  • Demonstrable track record including ability to lead and drive change and innovation

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