Client Development Manager Resume Samples
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Client Development Manager Resume Samples
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TS
T Swaniawski
Teagan
Swaniawski
7186 Conn Pass
Los Angeles
CA
+1 (555) 860 6626
7186 Conn Pass
Los Angeles
CA
Phone
p
+1 (555) 860 6626
Experience
Experience
Dallas, TX
Client Development Manager
Dallas, TX
Huels-Schmeler
Dallas, TX
Client Development Manager
- Establish new business opportunities with targeted accounts through prospecting, networking, qualifying and closing techniques
- Provide strong leadership for the Regional Director by helping in motivating, persuading, and retaining top talent
- Responsible for developing and maintaining relationships within the existing client base through regular customer interactions and other marketing activity
- Established record of identifying, structuring and closing opportunities with large private and public companies
- Working with the leadership of the Software Development and Hosting team to develop winning, innovative solutions as the core for bid responses
- Execute and manage daily business development activities including inside phone sales, client visits and proposals, and national marketing campaigns
- Generate and follow up on leads by making contact with prospects and creating interest in Schneider’s offerings
San Francisco, CA
Client Development Manager, Netsuite
San Francisco, CA
Herman, Will and Hartmann
San Francisco, CA
Client Development Manager, Netsuite
- Represent Accretive Solutions and sell NetSuite licensing and professional services offerings and cross sell all of our Information Technology service offerings
- Build relationships and identify opportunities at all levels, including the C-level, within the CFO, CIO, COO, CTO and CAE organizations
- Ensure that the correct business decision maker is involved in the qualification and nurturing process as early on as possible
- Collaborate, cooperate and coordinate with the Business & Technology Practice Director and NetSuite Practice Leader around implementation and optimization services scoping and estimating
- Build credibility, trust and client perceived value by working with the client in a consultative manner
- Responsible for prospecting, identifying, and developing new client opportunities and expanding existing client opportunities within your territory. In addition, lead NetSuite marketing practices for developing new client opportunities within your territory and across the US
- Navigate through large, complex client organizations that may have multiple barriers to entry (geographical, political, etc.) in order to establish a presence and deliver results
present
Detroit, MI
Senior Client Development Manager
Detroit, MI
O'Connell and Sons
present
Detroit, MI
Senior Client Development Manager
present
- Provide strategic leadership in the areas of client development for a Division, Operating Group or Business Sector
- Responsible for the development and implementation of the Division or Operating Group client development and marketing plans
- Partners with Division Managers, Sector Directors and Operating Group Managers to increase sales effectiveness and efficiencies
- In conjunction with corporate client development and marketing senior managers, develops and implements training and best practices for the client development specialists and managers across the company
- Directs the activities and monitors the results of subordinate direct reports
- Promote the advancement of client development across the company
- Directs the efforts of the largest projects and client pursuits including strategy and facilitation
Education
Education
Bachelor’s Degree in Business
Bachelor’s Degree in Business
Johnson & Wales University
Bachelor’s Degree in Business
Skills
Skills
- -Strong personal sales ability, including objection management and closing skills
- Personal/ Professional Effectiveness – demonstrates ability to be self-directed and self-motivated
- Accountability – holds self and others accountable for results
- Develops a sales strategy for the market that ensures attainment of company sales goals and profitability
- Strong knowledge of financial and securities industry regulations
- Proficient knowledge and use of Microsoft Suite applications especially Excel and Outlook
- Solid project management skills; well-organized & detail-oriented
- High attention to detail with strong analytical orientation
- Demonstrated ability to lead, motivate, and influence others
- Intermediate to Advanced proficiency in Microsoft PowerPoint, Word & Excel
15 Client Development Manager resume templates
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1
Client Development Manager Resume Examples & Samples
- Serve as the principal account-management contact for a set of smaller accounts within the CDM’s segment
- For the larger subset of these accounts, direct and collaborate on the development of an account management blueprint, ensuring maximization of revenue and renewals within our client base
- Develop and implement strategies to upsell appropriate existing clients on products, programs, or services that drive ticket sales and revenue for your segment; track, monitor, and adjust plans to maximize results
- Develop, share, and implement best practices to support and grow assigned accounts
- Forecast clients’ ticket/revenue contribution to the segment’s annual business plan by developing client level business plans for larger accounts, including account strategy, profitability analysis, and program projections
- Provide ad hoc sales operations support as requested
- Monitor service levels provided by operational support teams to ensure account needs are being met
- Collaborate with others on the client support, marketing, and account management teams to ensure effective, consistent communication of Ticketmaster’s capabilities, services, and relevant offerings for our clients
- Develop retention strategies for all assigned clients, ensuring maximum margin levels through the renewal engagement
- Comprehensively collaborate with a cross-functional team, providing distinct support functions to clients, ultimately maximizing client satisfaction scores
- Identify new account opportunities as directed, driving the customer acquisition process against a set of annual sales goals
- Proactively conduct strategic account reviews with assigned clients on a regular basis to review service needs and sales trends. Identify products and pricing that meet client needs and business objectives
- Proactively develop relationships with key system and product users and provide product team with client feedback on product improvements
- Maintain the company’s contact management database (Salesforce) with accurate, up-to-date contact and activity details
- Monitor and report on the activities of competitors and potential collaborators and identify business opportunities and threats
- Review RFPs as they occur and coordinate the activities of various teams necessary to create an effective response
2
Client Development Manager, Adtech Resume Examples & Samples
- Align with key client partners to identify and capitalize on opportunities to expand accounts through additional services and deliverables; function as a strategic partner to the client
- Responsibilities include executive and technical-level communications and relationship building to gain credibility/trust of internal and external customers
- Consult, assess or audit, design and interview customers to determine highly technical requirements
- Perform analysis of the ad technology problems and ensure familiarity with customer ad network planning, implementation and support processes and procedures
- Deliver to current client requirements and generate additional consulting work by understanding the client's need and showing them the justification for new technologies that fit their business
- Provide regular status reports on tasks accomplished, current issues and progress toward goals
- Apply business development skills to identify potential upsell opportunities and communicate discovered opportunities to the regional sales team
- Provide knowledge transfer to the customer
- Work closely with Technical Consultants, CS team, Product dev team and Sales team within ADTECH Org
- Intake Request (putting ticket in, writing up needs and technical/business justification)
- Providing outstanding customer service to existing and prospective clients to retain, renew, and build sales base
- Generate demand by spending majority of time with clients and sales personnel
- Based on region and client: Ongoing quarterly business reviews with client to keep them informed on revenue and traffic trends and where applicable, 6-8 week check-in for any upcoming product and feature releases and if needed more for any ongoing issues. Meeting notes added to Salesforce after every meeting including: topics discussed; status; action points; agreed dates
- Establish relationships, promote ADTECH’s and Aol’s technology and products, deliver presentations, and aid the sales force as needed
- Work effectively within a matrix organization by developing and maintaining positive relationships with internal and external customers. Incorporate Meeting and Account Planning with AMs from other Aol platforms, coordinate client meeting, regular check-ins
- Client Dev Managers are expected to have an active plan for customer contact. Tiering this contact according to revenue generation and brand value (based on the territory you are in and set locally)
- Act as an escalation point for any ongoing issues: Client Dev Manager should monitor CS requests and step-in to solve recurring issues and consult with Technical Consultant on ongoing implementations, issues and open tickets
- Participate in industry and trade associations and exhibitions when and where assigned
- Maintain an up-to-date knowledge of trends and developments in the industry
- Working with Sales to identify possibilities to up-sell ADTECH features including all targeting (eCPM, Content Performance, cookie targeting, Keyword and key value, etc) options, new features as well as other ADTECH products and work with technical Consultants on actual implementation and training if deal closes
- Good understanding of all AD TECH products, solutions and technologies in industry
- Experience in working closely together with Product Dev Team, Sales and Technical Consultants
- Ability to stay informed of industry, trends and competition and how to keep their knowledge pro-actively up to date (joining events, trade shows, doing research, interviewing clients re competition or strategies etc.)
- Represent Aol on trade shows, industry events
- Experience with Publishers, Agencies, Networks, Marketers, and other potential ADTECH clients: Technology (e.g. how do they use Adserver systems) as well as understanding of their business models and revenue models
- Experiences with industry organizations: IAB, BVDW, OVK etc
- Insight into competitors solutions: Google, other Ad Servers, Rich Media Tools-ex- Flashtalking, SSPs- ex-Appnexus, Video Ad Serving- ex-Liverail
- Knowledge of 3rd Parties: DMPs, DSPs, SSPs, Measurement Tools etc
- Excellent Soft Skills: Communication, presentation, Organizational etc
3
Client Development Manager Tjx Resume Examples & Samples
- The role works directly with the GM to drive and support strategic initiatives that foster the ongoing growth and profitability of the relationship. The role will work across functions to insure consistent messaging to the client. The role will interface with Client to identify opportunities to improve business relationship. The role will work with GM to provide input in client strategy
- Partners with GM to execute overall retail strategy & portfolio dynamics in order to develop and support growth strategies and action plans
- Provides Support to GM to assist in the sell in to client, new initiatives & marketing programs/products
- Assures all contractual obligations are being met as part of project management
- Support client CTQs & lead cross functional business teams to deliver
- Proactively identify areas of opportunity to improve client relationship
- Facilitates portfolio performance reviews w/ client
- Provide value added analysis & reporting to client to evaluate & drive program performance
- Identify & implement programs to enhance profitability and reduce costs
- Assess key portfolio performance metrics to determine optimal campaign & program strategies
- Utilize data to contribute to the overall strategy of the portfolio
- Provide value added analysis & reporting to client to evaluate & drive program performance. Identify & implement programs to enhance profitability and reduce costs
- Bachelor’s degree or 5+ years of equivalent work experience in the Financial Services field
- Minimum of 3 years of client management experience or retail card experience, including leading teams
- Minimum of 3 years’ project management experience
- Minimum of 2 years’ experience in delivering formal communications to either senior business leaders or key external business partners
- Demonstrated prior experience involving contract negotiations, competitive pricing, business planning and P&L management
- Strong marketing, creative and analytic skills
- Proven ability to influence corporate decision makers; strong negotiating skills
- Ability to demonstrate innovation and creative approaches to business needs Proven ability to work remotely and independently
4
Client Development Manager Resume Examples & Samples
- Ensure optimal penetration into existing customer accounts with particular emphasis on identifying and maximizing opportunity for growth in Tool Of Trade and Commercial Vehicle segments, along with Novated Leases
- Work with colleagues from Vehicle Salary Packaging and Commercial sales teams to maximise sales opportunities/penetration
- Work closely with Account Managers to facilitate client retention and penetration targets
- Achieve assigned advances, fees and yield targets
- Responsible for developing and maintaining relationships within the existing client base through regular customer interactions and other marketing activity
- Develop and execute strategic plans that will allow the Fleet business to meet or exceed annual growth targets
- Accountability of sales and customer service metrics and responsible for driving productivity, effectiveness and customer satisfaction
- Reporting and circulation of dashboards for senior management as required
- Maintenance & implementation of GE account planning disciplines & rigor to build sales and existing productivity and effectiveness
- Assist in the maintenance of sales activity metrics for control of sales activities and awareness of trends (Salesforce). Continually exploring initiatives to improve sales force effectiveness
- Work closely with counterparts to ensure that all best practices are shared and implemented
- Ensure compliance of service level agreements with customers, suppliers and internal stakeholders
- Assist in the preparation of reports and dashboards for the State Leader
- Engage Risk team and business support in the sales process to deliver solutions to customers and prospects whilst delivering quality investment opportunities for GE, ensuring that all risk requirements are adhered to
- Use sound risk/pricing analysis and judgment in approving/recommending credit levels and ensure that the Risk department are supported in ensuring that all credit reviews are completed within the specified time frame
- Qualifications/Requirements
- Proven track record in understanding customer service and managing customer administration and expectations
- Established record of identifying, structuring and closing opportunities with large private and public companies
- Sound financial acumen competency with proven ability to communicate at the CFO level of targeted large private and public prospects
- Proven ability to overcome obstacles and solve complex business/prospect problems in order to achieved desired outcomes
- Sound understanding of legal issues relating to various forms of domestic documentation required in operating and finance lease transactions
- Experience in deal structuring and resolution of delinquency matters
- Successful record of optimization and growth of existing customer accounts
- Proven ability to overcome obstacles and solve complex business/customer problems in order to achieved desired outcomes
- Deep domain expertise in Fleet operations and customer relationship management
- Ability to identify, structure, present and close a value proposition which differentiates GE from its competitors
- Demonstrated ability to understand Financial Statements and conduct financial analysis
- Sound risk analysis and financial analysis knowledge
- The ability to develop workable solutions to meet customer needs
- Sound risk analysis knowledge
- Customer engagement, by phone and visitation
- Regular assessment of existing customer fleet needs, preparation and presentation of specific sales and marketing collateral and the ability to influence outcomes
- Engage risk and business support in the sales process to deliver solutions to prospects and customers whilst delivering quality investment opportunities for GE
- Achieve assigned volume and return targets for new sales across relevant products
- Ensure maintenance of customer/prospect activity metrics for control of sales activities and awareness of trends (Salesforce)
- Proactively support Cross Selling and Access GE programs across GE Capital businesses
- Strong communication skills, both written and verbal with the ability to articulate clear and concise messages to a wide variety of audiences including CEO/CFO level
- High attention to detail with strong analytical orientation
- Proven ability to establish a strong and disciplined operating rhythm including the ability to collect and analyse competitive/market intelligence and customer data as part of standard operating rhythm
- Intermediate to Advanced proficiency in Microsoft PowerPoint, Word & Excel
5
Client Development Manager, GFO Resume Examples & Samples
- Target and seek out appropriate new business opportunities for Northern Trust per sales target
- Identify key industry contacts & build brand and capability awareness
- Liaise with GFO and EMEA partners to represent Northern Trust externally to source opportunities
- Responds to questions, consulting internal partners for additional product/service information when necessary. Conducts additional prospect analysis to further determine services
- Works with marketing team to complete RFPs etc. on time and in line with best practice and global branding
- Understands potential account assets to determine eligibility and qualifications ensuring all initial fact-find information and “Know Your Client/Know Your Business” checks have been performed and are on file
- Hands over prospect to Relationship team ensuring they have appropriate understanding and documentation. Maintain close contact during transition process to ensure smooth integration of new business
- Supports Relationship teams with sales opportunities & cross-selling opportunities
- Maintains current in-depth knowledge of a full range of products and services
- Works with Product groups to ensure appropriate products and delivery for this client base
- Track activity on prospect list and document all activity consistent with best practice
- Proven track record of selling to UK high net worth families
- Good communication and negotiation skills
- Consultative - solutions based thinking
- Enthusiasm & self-motivation
- Competitor awareness
- Willingness to travel regularly
- The ability to engage and motivate others
- Solution based style
- Strong commerciality
- Proven ability to sell to UK families
- Good written communication skills
- Knowledge of NT products & capabilities
6
Client Development Manager Resume Examples & Samples
- Supporting clients that sit within the broader Aligned Distribution team; and
- Providing support to key BFS clients to complement the product sales' team activities (where required)
- 1) Growth Navigator activity to support client recruitment, strategy documentation and initiative execution
- 2) Product coordination & profit across assigned clients
- 3) Relationship management accountability for a group of allocated VAN members
- 4) Delivery of thought leadership modules to identified Macquarie clients (e.g. strategy validation, referral optimisation, value proposition development, pricing, project delivery, etc)
- 5) Activity reporting across the client portfolio utilising Salesforce
- 6) Ownership of key client facing initiatives (eg. technology implementation, operational standardisation, etc); and
- 7) Financial budgeting and reporting for the broader Aligned Distribution team when required
7
Client Development Manager Resume Examples & Samples
- Minimum 10 years of retail sales experience
- Solid experience in VIP events and client development
- Good understanding of local high value client
- Good market knowledge and ability to develop clients relations
- Result-driven, proactive, excellent in communication and interpersonal skills
- Reliable with strong sense of responsibility plus problem solving ability
- Proficient in computer literacy and fluency in English, Cantonese and Mandarin
- Jewelry experience is definitely an advantage
8
Client Development Manager Resume Examples & Samples
- 5 years in a marketing, sales or product development role
- Entrepreneurial, passionate and creative spirit
- Strategic and analytical mind set
- Fast learner and capable of dealing with ambiguity
- Passion for the advertising industry
- Excellent project management skills, along with working well across a matrix organization
- Strong presentation skills - ability to communicate effectively horizontally and vertically within a large matrix organization
- Digital Ad industry experience a plus
- Advertising Agency experience or working directly with an ad agency is a plus
- Some travel is required – approx. 20%
- MBA or Equivalent
9
Client Development Manager Resume Examples & Samples
- Comfortable with consultative sales and solution selling
- Strong business and strategic planning acumen
- Solid quantitative background with an understanding of analytic tools and techniques
- Understanding of marketing program design, execution, and measurement
- Effective communication across multiple levels of an organization
- Works well in a team/highly collaborative environment
- 5-7 Years of Professional Sales & Marketing Business Experience
- Demonstrated Sales & Business Development Experience
- Strong Computer Skills: Microsoft Office and Sales Management software (i.e. Salesforce.com)
- BA/BS with strong academic record
10
Client Development Manager Resume Examples & Samples
- 7 plus years of regional business development and sales in industry-leading companies in Travel, Consulting or Solution Sales with a track record of revenue growth
- Digital knowledge and expertise, knowledge of Programmatic landscape is a bonus
- Track record of relationship building across functions and levels within customer
- Excellent analytical, interpersonal, writing and presentation skills
- Outstanding business acumen and problem-solving skills
- Business Proficiency in English and Mandarin preferred
- Troubleshoot problems and communicate effectively across time zones and cultures
- LI-JR1
11
Client Development Manager Resume Examples & Samples
- Identifying and executing business strategies that contribute to the success of the key metrics of the position – including identification of opportunities for expansion, retention and satisfaction, as well as demonstrating an understanding of, and ability to communicate
- Conducting regular business reviews with customers, face to face or remotely, to strategically align with our clients and identify opportunities for adding greater value
- Maintaining complete, consistent and quality activity/contact records and success plans in sales force automation applications
- Conducting contract renewal discussions and executing new agreements
- Identification and execution of business strategies for assigned clients or client segments Working cross-functionally to execute on individual client strategies
- Identification and prioritization of client issues/concerns; coordination with appropriate internal departments to provide response and/or solutions and providing constant feedback to management on the client account environment
- Ensuring the best interests of both clients and Concur are being fairly and objectively represented
- Degree or equivalent work experience
- Experience in client service capacity with high level of interaction with internal/external clients and partners
- Software industry experience preferred
- Expense management or travel industry experience would be a plus
- Proven selling skills
- Proven account management skills with large complex accounts
- Responsive and proactive communication
- Issue resolution / conflict management
- Proven success in identifying and qualifying business within existing client base and accounts
- Demonstrated ability to analyze complex situations, defines key objectives, and develops strategies, action plans and the ability to lead a cross functional team to the key objectives
- Demonstrated ability to assess and analyse issues/data and develop or implement appropriate plan to resolve
- Ability to create and give presentations to small and large groups of people
- Advanced Microsoft Office (particularly Excel) skills
12
Client Development Manager Resume Examples & Samples
- Develop and maintain strong relationships with clients within Greater China to achieve territory client retention and high levels of satisfaction
- Identify conversion and cross sell opportunities to maximize the penetration rate for additional services into the existing client base
- Partner with territory’s assigned Sales Executive to develop and execute a territory business strategy for the assigned client base. Identify opportunities for adding greater value
- Identify, prioritize and resolve client issues/concerns; coordinate with appropriate internal departments (Marketing and Development) to provide response and/or
- Minimum 5 - 7 years experience in client service capacity with a high level of interaction with internal/external clients and partners
- Software as a Service industry experience with high volume account base
- Experience of selling ERP, Accounting or similar solutions
- Aptitude to analyze a situation, define key objectives, and recommend strategies and action plans
- General understanding of business, financial systems and organizational decision-making
- Demonstrated aptitude to assess and analyze issues/data and develop or implement appropriate plan to resolve
- Proven ability to engage and interact with internal teams to resolve client issues
- Planning and project management capabilities
- Ability to give presentations to small and large groups of people
- Ability to understand software best practices and capabilities
- Microsoft Office skills
- Knowledge of Salesforce CRM is helpful
- Fluent Mandarin and English
13
Client Development Manager Resume Examples & Samples
- Multi-disciplined marketer who is versed across channels; online, direct mail, catalog, newspaper
- Self-motivated – Able to identify opportunities, sell new business, and close sales
- Ability to assess client objectives and formulate communications strategy directly to those client objectives within display advertising
14
Client Development Manager Resume Examples & Samples
- Previous sales and relationship management experience within the Finance Sector
- Outstanding customer excellence
- Ownership / accountability/ self-motivation
- Collaborative working
- Planning & organisational skills
- Proven ability to build and maintain strong relationships at all levels
- Bachelor’s degree or equivalent
- Spanish speaker desirable
15
Client Development Manager Resume Examples & Samples
- Establish new business opportunities with targeted accounts through prospecting, networking, qualifying and closing techniques
- Prospecting and converting leads into profitable and ongoing business relationships
- Working with Schneider Electric’s portfolio of offerings to develop customized solutions that address the customer’s business needs
- Understand customer long-term strategic business needs and increase level of contact– higher and wider – within customer’s organization to allow for selling of new opportunities
- Effectively advise clients on Schneider Electric’s software, services and product offerings
- Lead the development of sales proposals. Enlists the support of sales engineers/specialists, implementation resources, delivery resources, and other sales and management resources as needed in response to RFP's
- Meet targeted personal goals as determined by leadership
- Ensure a seamless transition of customer responsibility to the Client Manager following a successful sales process
- Negotiating and closing contracts for energy management related services with enterprise customers
- Collaboration with colleagues, including sales, marketing and operations teams, on ways to continuously improve offerings and go to market strategies
- Identify prospects that match the profile of Schneider Electric Sustainability & Cleantech Services within an assigned industry segment(s), with a need for our services in the energy efficiency and demand services marketplace
- Focus will be on selling our Continuous Efficiency and award-winning Resource Advisor™ SaaS offerings
- Generate and follow up on leads by making contact with prospects and creating interest in Schneider’s offerings
- Communicate and interact with business decision-makers at all levels to identify needs and requirements as well as market opportunities
- Negotiate and close recurring revenue sales that vary in contract length and fee range
- Close an agreed upon number of sales and revenue per year
- Maintain prospect (CRM – Salesforce.com) database information
- Quality experience selling professional services in the energy and sustainability industry, renewable energy industry, service industry, environmental industry, or to industrial and/or commercial clients; experience and knowledge from working within the energy, sustainability or environmental industry is a must
- Self-starter; able to rapidly comprehend client demands and Schneider Electric solutions, and to align the two to ensure sales performance at or above assigned levels
- Ability to thrive in a remote office environment
- Proven track record of being successful in all elements of a consultative sales role
16
Client Development Manager Resume Examples & Samples
- 5+ years’ experience in a Sale position with high level of interactions with internal/external clients and partners
- Demonstrated ability to work independently and achieve goals with minimal supervision
- Salesforce.com knowledge
17
Client Development Manager Resume Examples & Samples
- Understand all of Euromonitor’s intelligence systems, how to show them and how they are used by our customers – by roles within customer organisations and by end applications
- Understand the full range of our Consulting research capability and be able to describe that range – by generic research type, by past project examples and by end applications to different types of client and business situation
- Penetrate and network inside allocated target companies
- Identify additional target companies for penetration
- Maintain continuous, multiple-contact dialogue with all allocated companies – contact must be very regular and in-depth
- Maintain benefits-led consciousness among multiple client contacts of the range of solutions available from Euromonitor
- Deconstruct operating hierarchies and processes within target companies (budgets, strategy cycles, decision-makers etc)
- Generate and deliver to Consulting detailed, meaningful RFPs (Requests For Proposal)
- Assist in the production of sophisticated, tailor-made proposals; manage their delivery and carry out active follow up
- Negotiate terms and close deals in association with relevant senior colleagues
- Understand Euromonitor’s competitors and how to present us as different and/or superior to them
- Help clients with research and/or technical support, as required
- Work with account managers to maximise revenue opportunities from each existing client by raising our profile and assisting client personnel to derive maximum value from their existing Euromonitor services
- Work with research personnel to share new ideas for future research, both syndicated and consulting
18
Client Development Manager Resume Examples & Samples
- Identify prospects that match the profile of Schneider Electric in the energy management procurement services perspective
- Work as a true hunter, with a proven ability to generate and follow up on leads by making contact with prospects and creating interest in Schneider’s offerings
- Negotiate and close sales that vary in contract length and fee range
- Maintain prospect (CRM) database information
- A minimum of 5-years’ experience selling in the energy management services industry to industrial and/or commercial clients; experience and knowledge from working within the energy industry is a must
19
Client Development Manager Resume Examples & Samples
- Previous sales and relationship management experience within the Electronics Payments Sector
- Attention to detail o Collaborative working
- Arabic speaker desirable but non essential
- Responsible for expanding existing accounts within an assigned portfolio
- Supporting a team of Account Directors to deliver on regional plans
- A driver of innovation, cost reduction and always looking to identify new revenue generating opportunities
- Work with client stakeholders to identify key growth opportunities that align with FD’s business objectives and capabilities. Focus being on digital strategy and how the First Data roadmap supports the client emerging payment and the omni-channel experience
- Thought Leadership - devise compelling strategic narratives tailored to the client based on research insight. Specific focus on
- Emerging Fintech trends globally
- Fintech trends specific to the Middle East and Africa market
- Competitive landscape: opportunities and threats in the Middle East and Africa market
- Middle East and Africa/European macroeconomic forecasts
- Act as a business as usual representative of the Agreement and relationship between the Parties
- Provide consultancy to the Customer around FD's product suite including strategy development
- Provide Inputs and commentary towards consultancy reviews to clients on portfolio development, local, regional and global payment trends and threats
20
Client Development Manager Resume Examples & Samples
- Ensure coordination of Credit, Legal and Operational efforts related to new and existing business integral to the franchise
- Assist in maintenance of, and the design of new processes/protocols to ensure efficient processing and escalation of client request or issues
- Assist in the development and implementation of a fast tracking program for such issues related to the Platinum/Product priority clients be this Financial Institutions or Corporate customers
- Provide a point of escalation, debate or discussion for our key customers with respect to these issues
- Become the interface and/or relationship (point of contact) for our key customers with respect to the pre-execution on-boarding process
- Act as the key point of escalation and ensure timely resolution for the customer
- Develop and implement client driven solutions to enhance the on-boarding process
- Co-ordinate and ensure completion of various client requests including ISDA’s and other agreements i.e. TOB’s, GMRA’s etc
- Act as a point of escalation/resolution for other client impacting events such as regulatory or legislative change
- Coordinate the setup and completion of other bespoke agreements or arrangements to help drive the customer franchise
- Manage an efficient new approval and escalation process for non-standard documentation requests from clients
- Address ad-hoc requests from institutional accounts
- Create metrics for use in client tracking and improved transparency
- Work with management and others on the team globally to ensure that the strategic goals are met
- Help manage sensitive issues both internally and externally in a client friendly manner, managing expectations throughout
- Manage and develop local resource as required
- Ideal candidate will have extensive years of experience in financial services
- Good exposure or previous experience in a client development, marketing, relationship or similar role
- Broad range of Markets products such as Fixed Income, Equity, FX and Commodity Products, specifically but not limited to derivatives and financing transactions
- Knowledge of trade flows, infrastructure and documentation
- Credit, Risk or Legal experience preferred
- Documentation experience advantageous
- Good operational control, change management and customer interaction experience would also be a benefit
- Education : Degree preferred (Legal advantageous)
- Languages would be advantageous Skills and Competencies
- Good PC skills essential to quickly learn the variety of in-house trading and related systems
- Exceptional process and conflict management ability
- Highly motivated, self-starter who is able to work on own initiative
- Ability to prioritise multiple tasks based on materiality
- Fast thinker/quick learner, possess the ability to work effectively under pressure in a rapidly changing environment in order to meet tight deadlines
- Able to manage routine processes with precision and ad hoc projects with flexibility and creativity
- Efficient and effective use of office software (including spreadsheets and databases)
- Process management skills an advantage
- Ability to drive the decision process without direct ownership
21
IT Client Development Manager Resume Examples & Samples
- To manage the ICAM team
- To be the ‘Face of IT’ to existing and prospective Hermes Clients acting as the IT liaison between clients and the business
- To work with Sales and Marketing to ensure successful management of clients, products and prospects and processes interfacing with ICAM
- To develop and enhance the capability and development of the ICAM team
- Provide accurate and timely information on ICAM activities, integration, product developments, key account work and ICAM led change
- To work with IT Projects/Change and Development specifically in supporting the successful delivery of the IT change portfolio
- To work with IT Services and Sales & Marketing to ensure a successful day to day service delivery to clients
- Approach change in a positive and creative manner to support development of IT R&D
- Responsible for mentoring, coaching, management and development of members of staff within the ICAM team
- Support and resolve client issues and escalations in a timely manner to the benefit of the Client and Hermes
- To ensure all client communication is of a high quality, presenting Hermes as a quality service provider
- Experience in a client facing / project management role
- Previous team lead experience
- Strong relationship building skills
- Ability to communicate at all levels
- Ability to articulate technical information to non-technical audiences
- Excellent inter-personal and communication skills
- Customer focused with a professional approach to work
- Ability to challenge and influence at all levels
- Ability to manage workloads to tight deadlines
22
Client Development Manager Resume Examples & Samples
- Bachelor’s degree in Business or Engineering/Science; MBA preferred
- 3 or more years of experience in enterprise cyber security functions, cyber security providers, government security or intelligence agencies, or security consulting
- Strong client service orientation and ability to be credible with senior clients in this area
- Technical depth and expertise for cyber security technologies
- Deep perspective on cyber threats to private and public sector organizations
- Knowledge of standard and advanced defense & remediation techniques and processes
- 5–10 years of experience with client development and account management experience in a consultative sales environment
- Past experience in business consulting and/or working with business consulting partners
- Fluency in the IT industry and familiarity with the market landscape and corresponding information needs
- Superb presenter with both creative and analytical mindset; possess keen listening skills
- Creative problem solver and natural entrepreneur; comfort with risk taking and ambiguity
- Able to present and describe technical functionalities to those less-versed in technology; Ease and comfort in presenting to all levels of an organization
- Strong ability to manage resources across a matrixed organization
- Outstanding project and process management skills
- Exceptional verbal and written communication skills
- Highly collaborative, yet able to function well independentl
- Travel expectation of up to 50%, intermittent on weekly basis
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Client Development Manager Resume Examples & Samples
- University degree in relevant subject; MBA degree is an advantage
- 8+ years of experience in information technology, focusing on client advisory at C-level, and business development opportunities
- Previous experience in consulting is a requirement
- Strong entrepreneurial mind-set, interested in a "start-up" environment
- Excited about client work and advanced analytics, as well as having impact and shaping the business
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Client Development Manager Resume Examples & Samples
- Proven performer with 10+ years of strategic business development track record combined with consulting experience
- Fluent in the retail wealth management sector; deep familiarity with the market landscape is preferred
- Well versed in concepts and approaches related to all key areas of marketing and client development processes
- Able to manage clients up and down throughout client organization
- An excellent communicator and presenter, including the ability to develop a communications strategy, to write persuasively and effectively, and to manage information flow
- Able to listen effectively and handle diverse personalities
- A strong motivator, relationship builder and strategic thinker with superb analytical skills
- A professional with a keen attention to detail, coupled with strong organizational skills
- Willing to persevere in the face of obstacles and challenges
- Entrepreneurial with a keen interest in proactively building the PriceMetrix client base
- Demonstrated ability to apply order to chaos
- Ability to identify client needs and bring them to the surface
- Critical perspective that prospective and existing clients appreciate and benefit from
- Experience in successfully concluding multi-year large ticket contracts
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Client Development Manager Resume Examples & Samples
- Customer Satisfaction: Operate as the lead point of contact for any and all matters specific to your clients. Proactively ensuring existing customer satisfaction, product utilization, cross-selling opportunities, and ultimately contract renewal within customer base
- Utilize appropriate escalation processes and programs in place for dissatisfied customers
- Revenue Retention and Renewal: Build and maintain strong, long-lasting customer relationships. Develop a trusted advisor relationship with end users, key stakeholders and executive sponsors, coordinating the renewal of assigned contracts and the retention of all current customers
- Key Account Retention: Identify and coordinate renewal action plans of high-value and strategic renewals with associated sales team
- Cross-Sell Coordination: Identify and grow opportunities within territory and collaborate with sales teams to ensure growth attainment
- Forecasting and Reporting: Provide timely and accurate retention forecasts and activity reports to inform strategic decision-making. Communicate clearly the progress of monthly/quarterly initiatives to internal stakeholders
- Sales Background: 5-7 years in sales, account management or client service organization, with proven success in personal quota-carrying role
- Industry Knowledge: 3 - 5 years’ experience working in the Financial Services industry
- Independent Worker: Ability to deliver client-focused solutions based on customer needs and delivering results while working in a highly independent and yet fast-paced team environment
- Business Acumen: Proven ability to manage multiple projects while paying strict attention to detail. Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level. Strong experience in forecasting financial results for personal book of business
- Communication: Advanced verbal and written communication skills
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Gcg-client Development Manager Resume Examples & Samples
- Engage customers through outbound service calls to deepen banking relationships with a team-based approach
- Review designated surveillance reports on anti-money laundering activities and transactions monitoring to ensure compliance with established policies
- Coordinate and assist with the documentation for the regular self-assessment and internal reviews
- Develop strong customer relationships and build customer loyalty through consistent delivery of error-free and timely service to meet customer's needs
- Ensure synergy between sales and service teams and exercise due diligence and independence while reviewing the account conduct
- Comply with Citibank's policies and procedures to ensure safety and security of bank and customers
- Provide referrals to Account Development Managers when customer expresses interest in knowing more on products and services
- Continuously look for improvement opportunities to increase customer satisfaction and work efficiency
- 2-4 years of banking experience
- Matured personality with a high level of initiative and drive
- Strong team player with good relationship management skills
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Northeast Client Development Manager Resume Examples & Samples
- LI-DP1
- 15+ years relevant demonstrated leadership and management within the water, wastewater profession within Northeast USA
- Water / wastewater client networks and relationships in the New York, New Jersey and New England marketplaces
- Requires excellent marketing and business development skills in addition to experience in contracts negotiations and building relationships
- Must work cooperatively with the Technical Section and Office Managers as well as Regional Managers
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Client Development Manager Resume Examples & Samples
- Leads and engages with FAs across their defined region (direct managerial oversight for approx. 40 FAs)
- Develops structured coaching program for FAs and establish a sustainable process to help them identify and achieve their growth and productivity needs
- Assists in the development and execution of sales strategies, new product launches and key firm initiatives
- Held accountable for their FAs territories; to include recruiting goals, revenue plan, AUM growth, client satisfaction (NPS), wealth planning and all other business drivers/initiatives, leveraging tools and resources like FA scorecard/Focus reports, etc… to drive overall revenue growth
- Instrumental in monitoring and driving calibration between Retail Bank, Citigold, Mortgage and Small business
- Creates an effective bridge between branch managers and salesforces, providing a continuous feedback loop
- Direct contact with CPWM Senior Management for market results, initiative progress and regular business updates; communicate opportunities and needs of the market/field; lead implementation efforts with regard to firm growth programs and campaigns
- Drives recruiting and retention efforts of FAs
- Provide strong leadership for the Regional Director by helping in motivating, persuading, and retaining top talent
- 5+ years of investment sales; prior investment/insurance sales management required
- Demonstrated ability to lead, motivate, and influence others
- Customer service orientation
- Ability to multi-task and work with deadlines
- Strong knowledge of financial and securities industry regulations
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Client Development Manager Resume Examples & Samples
- Proven experience of managing major or complex accounts, preferably in commodity or financial information provider role
- Broad understanding/ communication skills of the oil industry including understanding the personas of front, mid and back office functions, as well as analysts
- Previous use of Platts or Bentek products is preferred
- Previous use of Reuters, Bloomberg, GlobalView, DTN or other real-time services is preferred
- Excellent communication and presentation (verbal/ written) skills, adds value to the relationship by distilling, summarizing, interpreting and communicating information to facilitate its usefulness
- Proven leadership in managing multi-national global and/or strategic accounts, multi-cultural awareness and regional experience is preferred
- Superior customer relationship management skills, proven ability to develop multiple level of relationships within an account of a strategic nature
- Competent at creating and identifying needs using consultative sales techniques to lead sales such as SPIN
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Client Development Manager, Netsuite Resume Examples & Samples
- Represent Accretive Solutions and sell NetSuite licensing and professional services offerings and cross sell all of our Information Technology service offerings
- Build relationships and identify opportunities at all levels, including the C-level, within the CFO, CIO, COO, CTO and CAE organizations
- Ensure that the correct business decision maker is involved in the qualification and nurturing process as early on as possible
- Perform software scoping and requirements gathering as it relates to the NetSuite software modules that the client will need to purchase in order to meet their requirements
- Collaborate, cooperate and coordinate with the Business & Technology Practice Director and NetSuite Practice Leader around implementation and optimization services scoping and estimating
- Act as an example for other BDM’s in other markets such that they may be able to leverage and start to sell NetSuite with minimal oversight
- Willing and able to invest time and join and participate in key networking and functional groups within the market as well as NetSuite events and events for its ecosystem of third party solutions
- Build credibility, trust and client perceived value by working with the client in a consultative manner
- Responsible for prospecting, identifying, and developing new client opportunities and expanding existing client opportunities within your territory. In addition, lead NetSuite marketing practices for developing new client opportunities within your territory and across the US
- Navigate through large, complex client organizations that may have multiple barriers to entry (geographical, political, etc.) in order to establish a presence and deliver results
- Influence, persuade and manage client relationships at all levels throughout the client organization, particularly at the “C” levels, in order to ensure success for the client and Accretive Solutions
- Maintain a current understanding of competitors’ services and pricing
- Maintain accurate records of all sales and prospecting activities including sales calls, presentations, closed sales, and follow up activities
- Build exceptional relationships with all internal groups (consulting leadership, practice leaders, recruiters and sales team) across the organization to ensure seamless selling of Accretive Solutions’ consulting solutions and to establish clear expectations for resource alignment and support
- Responsible for achieving year-over-year revenue growth and meeting or exceeding established sales targets and quotas
- Responsible for remaining current on competitive intelligence within ERP solutions space and recommending winning strategies to address market conditions
- Responsible for maintaining accurate records of all sales and prospecting activities including sales calls, presentations, closed sales, and follow up activities
- Assist local leadership team in the development and execution of local go-to-market strategies and marketing efforts
- Assist in the training and development of lesser experienced client development personnel via coaching, mentoring and teaming
- Collaborate with Regional/Market leadership to develop and execute winning sales strategies focusing on the targeted accounts within a territory
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Enterprise Client Development Manager Resume Examples & Samples
- Manage and expand a book of named accounts for an interim period until a permanent Account Director can assume the accounts
- Provide support for PR Newswire ADs managing Cision renewals including updating SFDC (forecasts, activities, notes, contracts, closing opportunities, etc…)
- Train PR Newswire ADs on how to manage Cision accounts including issue escalation, BDC calls, Legal review, and forecasting, pricing and contract generation
- Mentor new ADs who have assumed a territory on how to manage Cision accounts including issue escalation, BDC Calls, Legal, Forecasting, Pricing and SFDC maintenance
- Understand and effectively present presentations on the suite of Cision products, features and benefits for upsell opportunities
- Handle entire proposal to contract process to help successfully close sale
- Establish productive, professional relationships with new colleagues to increase their product knowledge around the Cision product portfolio
- Achieve sales unit renewal targets in the assigned geography or account base
- Attend a weekly team call with the region most involved with (keep current with the business, learn PRN products, give key updates, etc…)
- Deep, fluent, working knowledge of the Cision product portfolio with experience in renewing Cision accounts
- World-class verbal and written communication skills
- Ability to work effectively in high pressure and multiple task environments
- Working knowledge of Salesforce.com, as well as web, mobile, and social training applications a plus
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Client Development Manager Resume Examples & Samples
- Establishes a positive relationship as a consultative business partner
- Acts as the “conductor” of services to oversees all major client activities and coordinate internal use of resources
- Works proactively to establish and sustain a strategic plan for managing the client’s use of the application
- Accountable for identifying and pursuing new need based upsell opportunities through expansion of service to improve client profitability
- Collaborates with internal departments and client servicing team to manage sales cycle
- Responsible for networking with client at user and executive level
- Negotiate contracts and renewals to ensure client retention and profitability
- Carries an expected up and cross sales quota
- Ensure sensitive communication when collection of receivables necessary
- Ensure sensitive client issues resolved effectively and serves as escalation point
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Client Development Manager, Latam Resume Examples & Samples
- Commercial Strategy
- Minimum 7 years successful account management experience, of which 5 in major or key account and/or extensive industry experience in a commercial role
- Experience in Latin America (Mexico a must and ideally Central America/Caribbean and northern part of South America)
- Broad understanding/communication skills of the oil industry including understanding the personas of front, mid, back office, analysts
- Understanding of energy, energy markets and commodity business
- Excellent communication and presentation skills, both written and verbal
- Very strong planning and organization skills, able to prioritize
- Competent with systems (Oracle, CRM, Word, Excel, PowerPoint)
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Client Development Manager Resume Examples & Samples
- Identify prospects that match the profile of Schneider Electric Sustainability & Resource Efficiency Services within an assigned industry segment(s), with a need for our services in the carbon, energy, energy efficiency, environmental, sustainability, or clean energy marketplace
- Focus will be on selling our Sustainability and Resource Efficiency consulting services, and our award-winning Resource Advisor™ SaaS sustainability reporting platform
- Communicate and interact with corporate-level decision-makers with our clients and prospects to identify needs and requirements as well as market opportunities
- Quality experience selling professional consulting and technology services in the sustainability, energy efficiency, renewable energy, environmental services industries, or intangible services to industrial and/or commercial clients; experience and knowledge from working within the energy, sustainability or environmental industry is a must
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Client Development Manager Resume Examples & Samples
- Oversee and manage the client development efforts for a large office or region
- Provides client development leadership within a large office or region. This would include tracking and reporting of key marketing information, facilitating strategy meetings, motivating and training others in the art of client development and major project pursuit, managing key client relationships and professional organization membership and networking
- Manages staff that may include marketing specialists and client development specialists
- Collaborates with management to develop client development plans, budgets and performance goals for their staff and themselves
- Develops key competencies in the companies’ business intelligence tools, in order to assist managers and others in strategic decision making (markets, sectors, go/no-go, etc.) and making the best use of their time and efforts
- Has the experience and know-how to facilitate strategy meetings for both client and major project pursuits
- Oversees the process of reporting client development results for both direct reports and themselves. This includes client and project pursuits, RFPs, proposals, key wins and losses, industry activities and other general marketing responsibilities
- Regularly engages department, office, and regional management to keep them informed of activities and results, and regularly meets with supervisor to discuss progress on initiatives and plans as well as other items including career advancement
- Works with corporate personnel including national accounts, sectors and marketing to assist in overall company goals related to revenue growth
- Attend professional organization, government and technical meetings/events as a representative of Terracon and coordinate/participate in these meetings and events on a regular basis. Develop understanding and be aware of project-related risk. Be familiar with what could go wrong on a project and how to protect the Company. Be familiar with company risk policies
- Lead safety efforts for team and ensure team follows safety rules and guidelines. Responsible for creating and modeling a safe work environment; demonstrates safety practices. Promote pre-task planning for all projects
- Promote continuous quality monitoring and improvement on projects. Monitor quality standards and practices. Engage APRs in projects at their onset
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Senior Client Development Manager Resume Examples & Samples
- Provide strategic leadership in the areas of client development for a Division, Operating Group or Business Sector
- Responsible for the development and implementation of the Division or Operating Group client development and marketing plans
- Partners with Division Managers, Sector Directors and Operating Group Managers to increase sales effectiveness and efficiencies
- In conjunction with corporate client development and marketing senior managers, develops and implements training and best practices for the client development specialists and managers across the company
- Directs the activities and monitors the results of subordinate direct reports
- Promote the advancement of client development across the company
- Directs the efforts of the largest projects and client pursuits including strategy and facilitation
- Attend professional organization, government and technical meetings/events as a representative of Terracon and coordinate/participate in these meetings and events on a regular basis
- As directed by senior management, analyzes results of quarterly client survey results. May also design and conduct additional research studies among clients or prospective clients regarding attitudes and needs with respect to technical services and identifies areas of client satisfaction and dissatisfaction
- Develop understanding and be aware of project-related risk. Be familiar with what could go wrong on a project and how to protect the Company. Be familiar with company risk policies
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Client Development Manager Resume Examples & Samples
- You work on developing projects from start to end (Identification, proposal, execution…)
- You analyse the needs of your client, define the scope of the project and propose the right solution
- You ensure that the project deliverables are on time, within budget and at the required level of quality
- You expand the business at your current clients and look actively for new commercial opportunities. You build a strong and balanced client portfolio
- You select staff and recruit the best people to help deliver outstanding projects and enforce the team
- You manage and develop teams (local, at the client or abroad) and ensure an excellent performance
- Experience with projects within the European Institutions (Commission, Parliament, Agencies) and are willing to develop your network further
- Fluent in English and French
- European working permit and you are based in Brussels region
- You have preferably a Master's degree in Engineering, or in IT/computer sciences, or in Commercial engineering
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Client Development Manager Resume Examples & Samples
- Manage Client Accounts to ensure needs are being met and additional business opportunities are identified
- Establish, maintain and enhance sound client relationships
- Responsible for the creation and implementation of Sam’s Club demo events
- Project management duties to include: event program tracking, timeline development and management, demo count, pre and post-promotional analysis
- Quote and adjust estimated client cost
- Responsible for oversight of timelines and corresponding of revisions
- Ability to make autonomous decisions on behalf of the company strategy
- Develop effective client and retailer relationships to facilitate communication and execution with internal departments, including creative, production, to ensure that deliverables are successfully achieved
- Establish knowledge of client brands and driving solutions specific to brand needs
- Responsible for monitoring and reporting program results
- Collaborate with Operations to ensure complete and timely execution of all retail task
- Facilitate communication and execution with internal departments, including creative, production and marketing to ensure that client deliverables are successfully achieved
- Provide scheduled and ad-hoc reporting to Buyers at Sam’s Club to track category and program activity
- Maintain awareness and a thorough understanding of our client’s marketing strategies to meet goals
- Works with Business Development Team to facilitate category growth and build demo programming
- Build and maintain relationships with key stakeholders at Sam’s Club to be able to create innovative programs that help drive the suppliers’ new offerings, event count and sales
- Act as the sole point of integration between suppliers, Operations, Merchandising and Sam’s Club to ensure the seamless delivery of execution
- Track all demos and projects for my suppliers from conception to completion with specified deliverables
- Proficient knowledge and use of Microsoft Suite applications especially Excel and Outlook
- Knowledge & use of internal software/system applications necessary to support the department—One Drive, Event Trak and Demo Trak
- Ability to multi-task and manage duties with accuracy and handle a fast-paced work environment
- Flexible and open to changing priorities within compressed timeframes
- Solid project management skills; well-organized & detail-oriented
- Demonstrated ability to work independently with minimal supervision but also in a team environment with other CDMs, BDMs, etc
- Solid communications skills (verbal, written)
- Able to communicate clearly and effectively to internal and external clients and/or team members
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Client Development Manager Resume Examples & Samples
- Develops a sales strategy for the market that ensures attainment of company sales goals and profitability
- Build and maintain an account portfolio of clients and prospects with top employers and business segments in the local market
- Execute and manage daily business development activities including inside phone sales, client visits and proposals, and national marketing campaigns
- Recruit, interview, market, and effectively place light industrial & office professionals with top companies in the market
- Adheres to all company policies, procedures and business ethics codes and ensures that they are communicated and implemented within the branch
- Responsible for personal production as well as the performance and development of the recruiting team
- Maintains accurate records of all activity reports submitted by recruiters
- Assists the recruiting team in preparation of candidate submittals and presentations
- Controls expenses to meet budget guidelines
- Recruits, hires, and trains all recruiting talent based on criteria agreed upon by senior management
- Sets examples for recruiting team in areas of personal character, commitment, organizational and selling skills, and work habits
- 5-7 years of experience in territory sales or sales management
- Strong personal sales ability, including objection management and closing skills
- Must have the ability to be flexible and multi-tasking in a fast-paced environment
- Clear verbal and written communications skills
- Demonstrated problem-solving skills
- Team-building skills
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Client Development Manager Resume Examples & Samples
- Sales / relationship management experience within the Finance Sector
- Strong analytical skills – the ability to articulate value, as well as issues, options and resolutions
- Political awareness to navigate within client organisations to identify opportunities, key decision makers and influencers
- Demonstrated ability to build strong relationships with senior stakeholders via a consultative approach
- Proven track record of negotiating medium / long cycle sales
- A ‘self starter’ who is results driven and likes to work in a team environment
- Knowledge of Financial Services or Payments industry preferred
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Client Development Manager Resume Examples & Samples
- To support the SMT Director and managers responsible for the Software Development and Hosting team, in the promotion of the team's services to existing and potential clients both externally and across the Capita Group
- Assist the Senior Management Team in the long term growth of a profitable service unit
- Increase the quality, and the success rate of new business proposals
- The successful candidate will work as a senior part of the ITS team, delivering technical design and project management services across our rail communication systems team
- Build a customer contacts database to ensure that we obtain a forward view of future bid opportunities and to support a healthy sales pipeline
- Focus on both new and existing revenue streams, developing opportunities for delivering existing services to a widening range of clients and extending the scope of services delivered to existing clients
- Lead the development of opportunities for sales to a wide range of public and private sector clients, including managing the full sales cycle from opportunity scanning and lead generation through to bid leadership as required and sales closure and handover to delivery teams
- Working with the leadership of the Software Development and Hosting team to develop winning, innovative solutions as the core for bid responses
- Attend relevant seminars, workshops and networking events to develop business relationships
- Develop and support the implementation of a Marketing Plan focusing on short, medium and long term opportunities
- Take an active/leadership role in all marketing efforts as required
- Work as required to support other areas of CP&I Technology in the growth and development of their business areas. This may include Framework and Key Client Management and input to the annual Business Planning process
- Other duties as may be assigned from time to time to facilitate the successful operation of the business
- Minimum of 4+ years' previous consultative sales experience gained selling technical solutions or IT services in a professional services environment
- Successful record of accomplishment of developing competitive proposals for the delivery of ICT projects and services for clients in a commercial or outsourced environment
- A solid demonstrable understanding of Information Technology services in complex clients
- Accustomed to high order values, with first class proposal writing, story boarding and pitching experience
- Ability to discuss complex software concepts, service and product capabilities in business relevant manner
- Skilled in negotiation techniques and commercial understanding of contractual considerations in delivering professional services
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Client Development Manager, Partners Resume Examples & Samples
- This position manages and grows revenue plus Thomson Reuters market share through partner relationships to maximize customer satisfaction and achieve TRs strategic objectives. Develops and grows partner relationships to ultimately drive revenue growth and expand sector propositions
- Frame and execute on business development, marketing and go-to-market plans for new and existing partners to achieve sales objectives by working collaboratively with Sales channel colleagues, Segment/Sector heads and the Partners proposition team
- Manages, retains and grows revenue through partnerships, responsible for sales and the partner relationship (includes new sales and quota attainment)
- Cultivates partner relationships and ensures effective service delivery to clients through account teams and partner contacts
- Supports execution of partnership strategy with the partner relationships and at the account level
- Responsible for forecasting in TRUST, keeps management in touch with partner accounts in a timely fashion, gathers intelligence on competitor activity with partners and gives feedback to marketing
- Acts as the point of contact for the partner relationship, provides escalation path to/from Service, attends to partnership issues promptly
- Ownership of partnership contract negotiation, renegotiation, notifications, term sheets, etc
- Management and fulfillment of partnership agreements through coordination with Legal
- Ongoing account management of new and existing partnership relationships
- Defined sales objectives
- Identify and attend industry events, conferences, and meetings that provide potential new or expanded partnership opportunities for F&R’s content and solutions offerings, and promote existing F&R partnerships
- Work as point of contact for sales channel, along with Partnership Proposition, for new partnership opportunities
- Understanding of Thomson Reuters product and market strategy, and ability to keep abreast of ongoing changes. Understanding of Thomson Reuters data feeds, customers and their business model
- Prior sales experience and selling skills (identity, develop and articulate a complex proposition/consultative selling)
- Knowledge and prior experience in financial industry and F&R’s organizational approach to serving the industry
- Knowledge and understanding of Thomson Reuters business and processes
- Previous partnership or sales and account management experience preferred. Ability to craft a contract with Legal support
- Creative problem solving and negotiation skills essential
- Strong organizational and decision making skills
- Ability to multi-task and prioritize effectively
- Ability to work on cross-functional teams in matrixed organization
- Strong interpersonal, and verbal and written communications skills
- Ability to design and make presentations to prospective redistribution partners and internal audiences including senior management and peers across F&R teams
- Self-motivated and goal-oriented
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Client Development Manager Resume Examples & Samples
- Work with Client Relationship team members and clients to grow and retain Standard Life’s relationships ensuring delivery of maximum potential in terms of retention of value, increased revenue and development of wider opportunities to grow the business
- On a project basis, take responsibility for developing relationships with key influencers and decision makers within Client company and Account when appropriate
- Proactively identify and deliver opportunities through Client MI or insight from Client Relationship Consultants
- Achieve highly demanding financial targets and profitable business growth
- Follow the non-advised sales process to introduce, grow and retain profitable business with direct clients
- On a project basis co-ordinate activity and achieve client retention and growth through virtual teams across SLAL UK and SLG
- Use judgement to identify and access any risk or potential threats, internal and external, to the relationship with clients to act to mitigate these as appropriate
- Work with colleagues to support their further development in product and market knowledge and insight
