Warranty Clerk Resume Samples
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Warranty Clerk Resume Samples
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BH
B Hamill
Boyd
Hamill
3264 Bechtelar Throughway
New York
NY
+1 (555) 624 4796
3264 Bechtelar Throughway
New York
NY
Phone
p
+1 (555) 624 4796
Experience
Experience
Boston, MA
Warranty Clerk
Boston, MA
Weimann-Conroy
Boston, MA
Warranty Clerk
- Report any abuse or possible fraudulent manipulation of warranty claims or repairs to department management
- Processes all warranty paperwork to ensure proper documentation
- Provide feedback to other regions re: email queries for status of their export orders
- Provide weekly communications to service partners (ASC) on pending/not returned cores
- Market Service Managers (MSM)
- Service Account Managers (SAM)
- Process all warranty paperwork to ensure proper documentation
Houston, TX
Warranty Clerk
Houston, TX
Corwin, Herzog and Lubowitz
Houston, TX
Warranty Clerk
- Arrive and depart from work at the hours designated by the service management
- Provide a daily report to the Service Manager regarding claims status. Point out any claims requiring special attention
- Work closely with senior warranty clerk and senior warranty analyst for training, direction, and assistance on the above key responsibilities
- Maintain proper paperwork for the vendor chargebacks and orders
- Maintains a professional appearance and a neat work area
- Working knowledge of computers (MS Word, Excel, etc.)
- Performs other duties as assigned
present
Boston, MA
Service Warranty Clerk
Boston, MA
Spinka-Wyman
present
Boston, MA
Service Warranty Clerk
present
- Review repair orders to ensure that work is completed and additional work and authorizations are noted
- Print customer review of repair orders. Contact customers and advise repairs are complete. Explain completed work and all charges to customers
- Ensure machine charges, oil, gear oil, other supplies, and sublet repairs are properly billed and documented on repair orders
- Enter or adjust all technician time in the business system for non-warranty repairs, from foreman notation on repair orders
- Obtain customer purchase orders when necessary
- Secure credit authorization when necessary
- Work in the direction and management of the Warranty Manager
Education
Education
Bachelor’s Degree
Bachelor’s Degree
Clark Atlanta University
Bachelor’s Degree
Skills
Skills
- Excellent organization and time management with a strong emphasis on multi-tasking skills
- Strong customer service and negotiation skills
- Ability to work with minimal supervision
- Proficient in operating a PC and related business software
- Excellent verbal and written communication skills
- Good organizational skills
- Excellent computer skills
- Capable of facilitating discussion between individuals with differing perspectives
- Excellent typing and filing skills
- Excellent phone skills
5 Warranty Clerk resume templates
Read our complete resume writing guides
1
Warranty Clerk Resume Examples & Samples
- Collect, file, and log WRMA paper forms as they come in
- Verify that the part number and order number on the form match the SR number in SMS
- Change the online status of the WRMA as directed by the senior warranty clerk or senior warranty analyst
- Operate and manage the Kofax scanning process to provide legally required historical record keeping/preservation of all warranty part management forms
- Provide weekly communications to service partners (ASC) on pending/not returned cores
- Work with Market Service Managers (MSM) and Service Account Managers (SAM) for special part ordering and returns as required
- Identify repair requests still under warranty and those that are not
- Notify the repair depot of which units are to be covered by warranty
- Receive copies of export part order emails and being pre-processing them
- Validate serial number and order number on the export requests
- Prepare export part orders using information from requests and process
- Provide feedback to other regions re: email queries for status of their export orders
- Participate in FBS (Fortive Business System) activities (e.g. kaizen) as required
- Provide backup support for other warranty clerks, specialists, and analysts as needed
- Develop and maintain strong working relationships (as needed) with
- Market Service Managers (MSM)
- Service Account Managers (SAM)
- Authorized Service Contractors (ASC)
- GVR Engineering
- GVR Logistics
- Claims team
- TAC team
- Other teams as directed/required
- Work in the direction and management of the Warranty Manager
- Strong customer service and negotiation skills
- Proficient in operating a PC and related business software
- Excellent organization and time management with a strong emphasis on multi-tasking skills
- Listens attentively and actively
- Speaks clearly and effectively in a variety of settings
- Capable of facilitating discussion between individuals with differing perspectives
- Flexible in task assignments and work schedule
- One-year experience in a parts management environment required
- One year customer service experience required
- Claims processing experience a plus
- Previous field repair experiences a plus
- Knowledge of Gilbarco processes and systems a plus
2
Warranty Clerk Resume Examples & Samples
- Answers incoming phone calls in a prompt, polite, professional manner
- Handles customer complaints or refers to appropriate dealership employee as necessary for resolution
- Provides word processing support for the dealership. Maintains word processing files in a secure and confidential manner
- Files correspondence, and other records
- Provides backup support for any clerical position on an as-needed basis. Prepares and sends out receipts, bills, policies, invoices, statements, and checks. Composes and prepares routine correspondence
- Greets visitors, ascertains the nature of their business, and conducts them to the appropriate person
- Orders/purchases supplies
- Schedules appointments when necessary
- Arranges dealer's travel schedule and makes appropriate reservations. Records minutes of staff meetings
- Makes copies of correspondence or other printed matter
- Maintains office equipment (i.e., copiers, printers, fax machines, etc.). Trains dealership personnel in its use and troubleshoots problems
- Handles special clerical projects as instructed
- Maintains a knowledge of basic dealership information to act as a resource for incoming callers requesting such information
- Maintains professional appearance and neat work area
- Excellent typing and filing skills
- Excellent phone skills
3
Warranty Clerk Resume Examples & Samples
- Be able to establish and maintain productive relationships with the manufactures designated warranty representatives with which the dealership conducts business
- Review every warranty repair order written for proper completion, accuracy and legibility according to the applicable policies and procedure manuals
- Determine and enter the applicable labor operation codes, failure codes and/or other administrative data required and enter them on the repair orders
- Check each repair order against the vehicle service history to avoid making duplicate claims
- Monitor the use of special warranty programs for diagnosis time, straight time repairs, etc
- Review all returned and /or rejected warranty claims and prepare the repair orders for immediate resubmission
- Contact the appropriate warranty claim representative regarding any claims requiring special authorization
- Maintain a record of all claims submitted, returned/rejected or paid and their current status
- Establish and maintain a record and control of the physical inventory of parts to be returned, inspected or scrapped by the manufacturer or other warranty authority
- 3+ years of Automotive experience
- Will process part and inventory warranties
- Verify receipt of payment
- ADP / CDK Dealer Services experience a plus
- Will maintain Warranty Receivable Schedule and submission of warranty journal entries
- Ability to work independently and be self-motivated
- Great attitude with high-energy personality
- Support Service Management
4
Warranty Clerk Resume Examples & Samples
- Report any abuse or possible fraudulent manipulation of warranty claims or repairs to department management
- Monitor the use of special warranty programs for diagnosis time, straight time repairs, etc. for abuse by the service sales and /or technical staff
- Ensure that all deductibles are properly documented so they are collected from the customer at the time of delivery
- Establish and maintain a record and control of the physical inventory of parts to be returned, inspected, or scrapped by the manufacturer
- Provide a daily report to the Service Manager regarding claims status. Point out any claims requiring special attention
- Arrive and depart from work at the hours designated by the service management
- Report to management any situation or condition that jeopardizes the safety, welfare, or integrity of the dealership, its employees or customers
- Back-up service cashier as needed
- Answer phones promptly and in a friendly manner using the Lithia phone protocol
- Maintain organized and clean work area
- Communication skills – communicate effectively with others
- Possess an acceptable driving record and a valid driver’s license in your state of residence
5
Service Warranty Clerk Resume Examples & Samples
- Must be able to close R.O.'s correctly and in a timely manner
- Review repair orders to ensure that work is completed and additional work and authorizations are noted
- Review all technician comments are accurate and appropriate
- Review parts on operations are correct (based on level of experience, foremen may need to review), verify parts personnel sign off on parts billed
- Enter or adjust all technician time in the business system for non-warranty repairs, from foreman notation on repair orders
- Ensure machine charges, oil, gear oil, other supplies, and sublet repairs are properly billed and documented on repair orders
- Print customer review of repair orders. Contact customers and advise repairs are complete. Explain completed work and all charges to customers
- Obtain customer purchase orders when necessary
- Secure credit authorization when necessary
- One month service experience and/or training; or equivalent combination of education and experience
- Valid Driver's License and good driving record
6
Warranty Clerk Resume Examples & Samples
- Process warranty claims on a timely basis for each franchise or distributor
- Process all warranty paperwork to ensure proper documentation
- Verify criteria required by factory or distributor
- Track warranty parts by tagging with repair order number, date of replacement, and date on which part may be disposed
- Arrange for parts to be shipped to the factory or distributor, or be scrapped
- File and maintain all service records as required by the warrantor
- Keep informed of all factory recalls and bulletins
- One year experience
- Ability to operate and understand various PC based programs and invoicing systems
7
Warranty Clerk Resume Examples & Samples
- Understand use of product to sort and ship returns to various suppliers
- Communicate with suppliers via phone and e-mail to explain vendor chargeback requirements
- Review incoming returns and determine if ok to restock Aftermarket inventory
- Communicate with all levels of salaried individuals
- Attend meetings regarding vendor/supplier chargebacks and assist in negotiating reasonable supplier costs for a field campaign
- Retrieve an RMA (Return Material Authorization) from suppliers to return parts for chargeback credit
- Submit an RFC (Return for Credit) form for vendor chargebacks
- Communicate with vendors and customers to determine debit or payment schedule
- Maintain proper paperwork for the vendor chargebacks and orders
- Assist with field campaigns by ordering parts and taking orders from fleets and dealerships
- Test incoming material to determine if the parts should be sent back to suppliers for credit
- Write and communicate effectively, proficient in computer skills – Word, Excel, and PowerPoint. Organized and working in a quick paced environment
8
Warranty Clerk Resume Examples & Samples
- Processes warranty claims on a timely basis for each franchise or distributor
- Processes all warranty paperwork to ensure proper documentation
- Verifies criteria required by factory or distributor
- Reconciles all warranty receivables with payments through the appropriate accounting schedule
- Posts credits on computer
- Resubmits all rejected claims promptly or receives authorization to write them off
- Follows up on payment of outstanding claims
- Tracks warranty parts by tagging with repair order number, date of replacement, and date on which part may be disposed
- Arranges for parts to be shipped to the factory or distributor, or to be scrapped
- Files and maintains all service records as required by the warrantor
- Keeps informed of all factory recalls and bulletins
- Assists with body shop warranty claims as needed
- Assists with the cashier and telephone operator duties as needed
- Assists with any clerical needs as directed by the fixed operations manager or the controller
- Maintains a professional appearance and a neat work area
- To perform this job successfully, an individual must be able to perform each essential duty satisfactorily
- Ability to multi-task and work in a fast-paced atmosphere
- Must possess strong attention to detail
- Working knowledge of computers (MS Word, Excel, etc.)
- Professional personal appearance
9
Warranty Clerk Resume Examples & Samples
- Codes and books repair orders
- Prepares warranty claims
- Ensures appropriate labor times, labor operations, parts and sublet pricing assigned to each repair
- Records warranty claims
- Ensure corrected amounts are reported to management to prevent overstating amounts due
- Submits warranty claims to BMW NA
- Serves as a liaison between the Service Manager, Shop Foreman, Service Advisors, Dispatcher, Parts personnel, Technicians and BMW NA
- Minimum of two (2) years prior warranty experience in automotive industry, or otherwise related experience (i.e. medical billing / insurance claims)
- Must have demonstrated leadership ability with motivational skills and proven customer relation skills
- Ability to work independently to solve problems and operate in a multi-tasking environment
- Strong inter-personal skills. Demonstrated organizational ability with a high level of attention to detail
