Senior Operations Coordinator Resume Samples

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L Douglas

Lauren

Douglas

9420 O'Connell Junctions

New York

+1 (555) 667 0101

9420 O'Connell Junctions

New York

Phone

p +1 (555) 667 0101

Experience Experience

San Francisco, CA

Senior Operations Coordinator

San Francisco, CA

Shields Inc

San Francisco, CA

Senior Operations Coordinator

Develop metadata standards for cataloging of all Viacom networks assets
Assists manager with the initiation and/or processing of personnel actions
Assists in the development of presentations to clients and prospective clients
Assisting networks with creation and maintenance of all multiplatform scheduling components in PTS
Perform other duties as assigned
Work is subject to regular review and is supervised for timeliness, accuracy and adherence to correct procedures and standards
Perform UAT tests for the Alias database system and communicate bugs to the applications team

New York, NY

Global Meetings Senior Operations Coordinator

New York, NY

Kuhlman, Runolfsdottir and Hamill

New York, NY

Global Meetings Senior Operations Coordinator

Assist in the development and distribution of communication and promotional materials related to events
Develop and support meeting best practices information and materials
Update and maintain contracts in contract management program (currently Lanyon)
Maintain relationships with vendors (hotels, service providers, etc.)
Coordination of meetings and events ensuring cusomter satisfaction in a cost effective fashion
Provide logistical operations and on-site support for worldwide programs ranging in size from 10 to 2500 attendees and support the coordination of services for such events, including but not limited to registration accommodation, transportation, facilities, catering, audiovisual, displays, printing, security
Venue sourcing and contract negotiation with outside vendors for a wide range of meetings

present

Detroit, MI

Global Operations Center Senior Service Coordinator

Detroit, MI

Gerlach LLC

present

Detroit, MI

Global Operations Center Senior Service Coordinator

present

Drive continuous performance improvement (identify and initiate process improvements for any performance gap across competencies and suppliers
Define, create and maintain a performance data dashboards and communicate it to stakeholder and service providers
Ensure service providers perform to the agreed SLAs
Review performance data with stakeholders and service providers
Monitor, report, analyze and escalate on day-to-day operational execution of the signed Statement of Work with the vendors
Lead, support and provide stakeholder with guidance on service transition activities
Participate in Projects as coordinator of the necessary activities to provide support

Education Education

Bachelor’s Degree in Business Administration

The University of Alabama

Bachelor’s Degree in Business Administration

Skills Skills

Strong attention to detail
A strong sense of urgency and ability to work in a fast paced environment and sound business judgment
A strong sense of urgency and ability to work in a fast paced environment
Ability to design optimal solutions for problems and the ability to work with others in solve larger complex problems
Maintain working knowledgeable in Microsoft Office Suite (MS Word, Excel, Power Point, etc.) and other applications
Ability and willingness to learn new skills quickly
Ability to communicate professionally with a diverse population using tact and empathy
Ability to exercise discretion in handling confidential material
The aptitude, focus and determination to manage project deliverables and demonstrate timely results
Creative, passionate and able to think out of the box

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15 Senior Operations Coordinator resume templates

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Senior Operations Coordinator Resume Examples & Samples

Build a working knowledge of the 7X24 processing schedule through an ongoing rotating shift training schedule
Overall monitoring of job processing on the computer systems, both on-line and batch. Due to the critical nature of this function, it is essential that the Operator not leave his work station during assigned working hours
Determine and implements appropriate course of action in problem situations. This includes both hardware and/ or software problems
Ensures that backups and restores are completed in a timely and efficient manner
Recognize and identify potential areas where existing policies and procedures require change, where new ones need to be developed especially regarding future business expansion
Assure that all reports are printed according to schedule and coordinate their prompt delivery to the customer
Ensure system security for the computer room, systems hardware and software
Communicate with computer hardware vendors to service or maintain equipment in the Data Center
Communicate with Operations Supervisor to report and solve problems or other related departmental issues
Communicate with Help Desk on problem reporting and resolution
Maintain daily shift turnover logs
Monitor the health of all Data Center systems
High School graduate with college level course in computer science or equivalent experience
Working knowledge of personnel computer hardware and software (e.g. Word, Excel, Visio, Project, Outlook, Magic, etc)
Strong functional knowledge of the AS/400 operating system, command line, menus and control language programming
Working knowledge in Data Communications equipment (e.g. Modems, Hubs, CISCO)

Senior Field Operations Coordinator Resume Examples & Samples

Booking production services to provide all resources needed for a remote, live TV event, working directly with source vendors, and tracking and ensuring adherence to budget for each event
Handling all in and outbound shipments, tracking and recording movement of such items, coordinating on time arrivals and drop locations, and coordinating with venue delivery and placement of production support items
Ordering, coordinating and maintaining of production items such as office trailers, catering, onsite security, office support equipment and sanitary facilities. This also includes the procurement and delivery of venue support equipment such as: golf carts, forklifts, light towers, staging, etc
Tracking and coordination of all shipped items to and from venue
Maintaining an onsite presence at remote broadcasts nationwide to ensure that services are provided in accordance with contracts and to assist the Technical Producer and crew with any logistical tasks or problems. This includes the procurement and distribution of parking passes and credentialing for crew members
Acting as finance liaison, generating expense reports for self and various executives, tracking the reimbursement process, training crew members in reimbursements procedures and representing department on accounts payable or expense report issues. Petty cash usage is also tracked and reported on timely basis, and resolved promptly after each event. Receives and expedites invoices for all events
In absence of on-site crewer, this position may be responsible for the collecting and compiling of crews in and out sheets and time cards obtained onsite
Posting daily schedules, trailer and emergency signage etc
A minimum of 1-2 years related remote television production experience is required
A Bachelor’s degree is required. Degree in Journalism, Communications, TV or Film studies preferred
Good verbal and written communication skills are necessary, including proven negotiating skills
Knowledge of Microsoft Office applications, including Word, Excel, PowerPoint and Outlook is required. Experience with fax machines, printers, calculators, laminators, copiers, pagers, walkie-talkies and laptop computers is necessary
Good organizational and project management skills are required. Experience in managing travel arrangements is necessary. The ability to travel and work in various weather conditions is required
Needs to be available to work weekends and 10-15 hour days
A valid driver's license is required

Senior Operations Coordinator Resume Examples & Samples

Oversees the timely and complete delivery of required equipment, services and facilities to remote venues
For each assigned event, determines the telephone communications, power requirements, camera locations, announcer positions, requirements for additional lighting and other equipment
Prepares and distributes a survey report that catalogs assigned staff and vendors; logistics; equipment and facilities; locations; contact information; communications / satellite / uplink specifications
Serves as safety supervisor of each assigned televised remote events / productions; ensure ongoing compliance with applicable safety and environment and insurance requirements and regulations
Reviews and approves the selection and contracting for technical services, equipment and facilities provided by third-parties and vendors; negotiates with vendors for the rental of remote technical equipment
Facilities and services planned, procured and managed include: mobile units; uplink facilities and equipment; cameras, lenses, robotic cameras; hook-up and return facilities; announce booths and ENG interview rooms; audio and audio mixing equipment; videotape equipment; monitors; IFB assignments; lighting
Participates in ensuring the provision and timely delivery of the required communications equipment and facilities that meet defined technical, operational and cost standards for each televised remote event / production
Knowledge of the communications, staffing, equipment and facilities elements of remote operations processes
Knowledge of the procurement of telecommunication, equipment, facilities and staffing for numerous and varied venues
Has a minimum of 3-years of related communications equipment and facilities logistical planning and procurement of related equipment and facilities
Has and applies an advanced knowledge of the communications, facilities, staffing and equipment aspects of ESPN’s remote operations functions

Senior Operations Coordinator Resume Examples & Samples

Develop metadata standards for cataloging of all Viacom networks assets
Evaluate digital submissions to determine which material should go into a curated archive
Help document and publish archiving standards
Assist library patrons with questions about digital processes
Fill requests for digital assets from production groups
Coordinate the ingestion of digital assets into the Viacom archive
Document suggested enhancements for the Viacom digital asset management system (called Alias) in relation to metadata changes, digital delivery improvements, and\or archive and storage needs
Perform UAT tests for the Alias database system and communicate bugs to the applications team
Maintain record of work for daily and monthly reports
Degree in Library Science, Information Science, or equivalent work experience
Strong analytical, organizational and strategic thinking skills
Familiarity with production and digital technologies
Demonstrate good judgment and be detail oriented. Must be able to work independently
Must have excellent interpersonal, follow-through and communication skills, including both oral & written
Familiarity with Viacom Networks current and past content

Senior Operations Coordinator Resume Examples & Samples

Microsoft Office/Suite proficient (Word, Excel, etc.)
Prior Project Management and/or Trafficking experience
Exposure to Adobe Illustrator

Senior Operations Coordinator Resume Examples & Samples

70% Global Testing Accommodation Solutions
Collaborate with other teams to problem-solve and develop unique solutions to enhance testing accessibility for individuals with disabilities
Work with individuals with disabilities to assess their access needs and collaborate to find test accommodation solutions
Data management – gathering and reporting specific data
Facilitate communication between candidates with disabilities, and internal teams including Operations, Program Management, Candidate Services, and Testing Channels
Identify gaps in processes and procedures that impact candidate experience or potential business risk
25% Equipment Inventory Management & Global Shipping
Maintain test accommodation fulfillment calendar to ensure availability of assistive devices/equipment
Advise supervisor of equipment needs and condition of inventory
Follows business rules regarding costs and efficacies
Facilitate the global shipping and tracking of special equipment for candidates with disabilities, including working with our shipping vendor
Identify methods/document processes for international delivery of special equipment, including handling customs regulations and security requirements
5% * *Other Duties as Assigned
Education and Experience: *
Bachelor’s Degree in a related field, such as Vocational Rehabilitation, Psychology, Special Education, Social Work, or Assistive Technology
2+ years providing operational or project management activities in a corporate, education, rehabilitation, or mental health services environment
2+ years of customer service or student services experience
Project Management or Case Management experience
Ability and willingness to learn new skills quickly
Ability and willingness to adapt to the changes of a growing department
Proficiency in MS Office Suite, virtual meeting applications, and database applications
Understanding of common assistive technologies used by people with disabilities, such as screen reader software and screen magnification software
Experience working directly with adults with disabilities
Experience using Google Email/Cloud (or other cloud-based platform)

Senior Operations Coordinator Resume Examples & Samples

Proficient in Adobe Suites, especially Photoshop
College Degree preferred. Typically would require technical training with one or more years of relevant experience
Proficient in Microsoft Office, especially Outlook and Excel
Ability to multitask in a fast paced, deadline driven environment
Strong interpersonal, written and communication skills to interface with various networks, departments, and levels of management (from coordinator to VP)

Senior Operations Coordinator Resume Examples & Samples

Manage the tracking of transfers daily, i.e. priorities, unallocated, WHS, TOL, store initiated
Work with studio staff to coordinate product flow through the studio/meeting priority deadlines
Monitor/complete inventory tracking reports weekly to maintain a clean inventory
Assist in managing inventory staff and monitoring in-studio sample process
Assist in managing jewelry process within the studio
Complete daily touchbase with supervisor and staff
Strengths in organization, time management, and communication/follow-up
Proficient in Excel
Detail oriented with excellent analytical skills and written and oral communication skills
Great time management skills

Senior Remote Operations Coordinator Resume Examples & Samples

Reviews and approves the selection and contracting for services, equipment and facilities provided by third-parties and vendors; negotiates with vendors for the rental of remote production and logistical equipment, e.g., scaffolding; lifts; generators, etc., needed to produce assigned events / productions
Participates in interpreting and applying technical, operational and cost standards that may have a material impact upon the accuracy, cost and timeliness of assigned remote events
Receives general instructions on semi-routine work and detailed instructions on semi-complex assignments; assignments are somewhat diversified
Recognizes deviations from accepted practices and takes or suggest the appropriate next steps
Work is subject to regular review and is supervised for timeliness, accuracy and adherence to correct procedures and standards
Assigned to semi-complex tasks and processes that can have modest influence on the outcomes of assigned remote events
Has organization, procurement, financial and logistics skills
Understanding of the procurement aspects of the communications, facilities, staffing and equipment and facilities needed to carrying out ESPN’s remote production operation processes
Understanding of the procurement aspects of the technical equipment needed to carrying out ESPN’s remote production operations processes

Senior Analyst / Operations Coordinator Resume Examples & Samples

Minimum of an Associate’s Degree in the accounting field, IT field or proven equivalent experience
Minimum of 4 years of experience with data analysis and data collection
Basic understanding of ISO 9000:2008 and SOX compliance
Highly proficient in the use of Microsoft Excel, Access, PowerPoint, and Word
Experience with Oracle, SAP, and or other ERP systems
Excellent analytical abilities, as well as communication, organization and interpersonal skills
Strong proactive and collaborative approach to identifying and solving issues
Must be a detail oriented individual
Must be able to work in a challenging team environment and have the ability to set priorities
Six Sigma Analytical techniques and any other problem solving techniques
Must be able to travel up to 15%. Travel includes both domestic and international
Process daily and monthly sales & operations reports for management
Process and maintain bookings information for the sales team

Contact Center Senior Operations Coordinator Resume Examples & Samples

Enter exceptions for breaks and time off; and track and report schedule adherence
Update daily and weekly shoephoria! center schedules with changes made to ensure accuracy of scheduled time breaks and lunches based on company polices
Provide shoephoria! center management with pre-developed reporting with some light excel based analysis as required; ensuring completed reporting is delivered in a timely manner
Ability to effectively communicate to the staff and management through team meetings and other written or verbal communication
Address staffing requirement issues with shoephoria! center leadership to optimize daily shifts, by adding in exceptions for overtime, or coordinate Voluntary Time off across the center
Communicate over or understaffing and steps required to manage daily staffing efficiencies in the shoephoria! center
Contribute to the attainment of shoephoria! center key performance indicators
Develop and maintain effective relationships with employees, internal partners and customers
Analyze schedules comparing them to current capacity requirements to ensure proper staffing levels in all customer facing skill groups and off phone groups
Manage the day to day projects and programs planning and implementations through quality and timeliness as the primary point of contact between WFM Departments, Operations, Process Improvement and Employee / Customer engagement teams
Requires attention to detail when making judgments based on the analysis of factual information while applying professional judgment when interpreting data and results
Utilize subject matter expertise to deliver process and performance improvements and drive for increased productivity and efficiencies while working within expense requirements
Maintain the Continuity of Business Plan ensuring contingencies exist to maintain operations in the department during conditions of emergency or disaster
Support internal teams with reports and data in development of new planning processes
Contribute in the development of shoephoria! center programs and process improvements that enhance the level of internal and external customer service
Support the on-boarding process of new associates, including new hire set up and maintenance in all WFM, Call Management Systems
Prefer 3 years experience in an inbound Contact Center
Must be available on weekends
Exposure to an automated Workforce Management tool such as IEX, TCS/Aspect, Witness WFM/Verint Systems, or Genesys WFM is required
Basic understanding of Contact Center applications such as CTI, WFM, Quality Monitoring, PBX, IVR and multi-skill routing
Knowledge of the InContact cloud base platform is a plus
Strong PC skills (e.g., Word, Excel, and PowerPoint) preferred
Ability to integrate in a rapidly changing environment
Excellent follow-up skills and ability to meet aggressive deadlines
Intermediate level skills in MS Office with strong emphasis in MS Excel
Must be decisive and results oriented
Strong communication skills. Proven effective communicative skills with all levels of the organization
Strong leadership and interpersonal skills
Project management and strategic planning skills
Strong analytical skills with understanding of call center metrics, i.e. availability, occupancy, adherence, etc
Adaptability and able to re-prioritize
Flexible schedule, some weekends required
Some college level preferred, or technical certifications at the college level

Global Meetings Senior Operations Coordinator Resume Examples & Samples

Coordination of meetings and events ensuring cusomter satisfaction in a cost effective fashion
Venue sourcing and contract negotiation with outside vendors for a wide range of meetings
Update and maintain contracts in contract management program (currently Lanyon)
Using Excel, produce and prepare pricing analyses and reconcile and allocate budget data and billing related to programs
Maintain relationships with vendors (hotels, service providers, etc.)
Liaise with internal and external stakeholders: provide on-site logistics management and event coordination as needed to ensure satisfaction of participants while resolving any problems that may arise
Provide logistical operations and on-site support for worldwide programs ranging in size from 10 to 2500 attendees and support the coordination of services for such events, including but not limited to registration accommodation, transportation, facilities, catering, audiovisual, displays, printing, security
Assist in the development and distribution of communication and promotional materials related to events
Strong understanding and technical knowledge of hospitality industry, including space planning, contracting, F&B, entertainment, special events, etc
Ability to integrate broad knowledge base beyond own area
Ability to work independently and autonomously with a high level of initiative and self-motivation
Maintains a high level of intellectual agility and resourcefulness when faced with significant ambiguity and fluctuating priorities and constraints
Appropriately seeks advice and counsel for decisions
Excellent communication skills, both verbal and written; active listener across all levels of the organization
Ability to effectively communicate project status to ensure stakeholders are kept informed of progress
Excellent interpersonal skills and relationship building with both internal and external stakeholders; collaborative, strong cross-functional team player capable of partnering across geographies and practices
Ability to collaborate / partner with virtual team members

Senior Operations Coordinator Resume Examples & Samples

Acts as liaison between manager and his/her staff, as well as clients and prospective clients, responding to inquiries and requests for information/approval and/or directing to appropriate staff, as required
Responsible for the compilation of data and the preparation of monthly reports and preliminary budgets. Confers with managers' direct reports to ensure budget items are reasonable before presentation to the manager. Monitors project progress/charges, adjusting budgets and monitoring revenue generation, project performance, and budget conformance throughout the year. Advises unit managers on items needing attention, e.g., when marketing expenditures are close to exceeding budgeted amount
Coordinates operations within organization unit to ensure consistency with policies and procedures
Assists manager with the initiation and/or processing of personnel actions
Analyzes project control reports and profit planning monitors to ensure expenses have been accurately charted to proper account and proper organization. Advises managers when corrections are needed
Develops charts and graphs based on financial reports, and updates them as needed for meetings, monthly reports, or presentations
Assists in the development of presentations to clients and prospective clients
Prepares organization charts for various operating units
May coordinate and attend meetings and prepare meeting minutes
May perform such other duties as the Supervisor may from time to time deem necessary

Senior Operations Coordinator Resume Examples & Samples

Minimum 5+ years’ experience in Sales Operation function and with preferably 3+ years’ experience in leading the Sales Operations function in a global high technology company
Demonstrated history of
Customer service skills in managing issues
Managing expectations
Influencing outcomes
Deep understanding of
Sales cycle
Customer purchase drivers
Problem solving - the ability to solve complex problems
A strong sense of urgency and ability to work in a fast paced environment and sound business judgment
Exceptional communication skills including ability to communicate new concepts when interfacing with business and Sales leaders, while maintaining their respect and confidence
Demonstrates a structured, planned and proactive approach
Effectively manages many priorities across the organization and adjusts as priorities change
Experience ensuring compliance with corporate policies and procedures
Experience with Siebel CRM
Advanced MS Office skills (Outlook and Excel minimum)
A strong sense of urgency and ability to work in a fast paced environment
Understanding and knowledge of sales processes, forecasting and pipeline management and reporting

Senior Operations Coordinator Resume Examples & Samples

Creating digital files through Alias for all multiplatform video files and ancillary content (i.e., caption files, graphics, and metadata)
Troubleshooting issues as they arise through all stages of multiplatform asset creation and delivery
Managing, creating and resizing artwork for different networks and platforms as needed
Working with Vubiquity, our TV-VOD distributor, to ensure all metadata scheduling information is received without error and any changes made are communicated to our MVPDs
Creating and maintaining work orders in SharePoint so our encoding team is able to manage delivery, track assets, and bill appropriately
1+ year experience in media preferred

Global Operations Center Senior Service Coordinator Resume Examples & Samples

Work towards high Service satisfaction continuously checking its temperature and implementing enhancement actions aimed at increase customer experience
Monitor, report, analyze and escalate on day-to-day operational execution of the signed Statement of Work with the vendors
Capture performance data to ensure service levels are aligned with requirements
Ensure service delivery meets the business requirements
Ensure service providers perform to the agreed SLAs
Define and align with stakeholders realistic and measurable performance requirements for services and communicate them to the service providers
Define, create and maintain a performance data dashboards and communicate it to stakeholder and service providers
Review performance data with stakeholders and service providers
Drive continuous performance improvement (identify and initiate process improvements for any performance gap across competencies and suppliers
Escalation of issues, deviations or any other relevant topics to the Vendors
Analyze historical, current and future demand to forecast service capacity and cost and identify opportunities and risks in demand patterns
Define and follow up corrective actions with stakeholders and vendors, and agree on execution (timeline, priority, etc.)
Monitor, analyze, report, forecast and escalate specific contract clauses (penalties) and ensure execution
Lead, support and provide stakeholder with guidance on service transition activities
Prioritize, escalate and coordinate operational activities between Roche and the vendors
Participate in Projects as coordinator of the necessary activities to provide support

Senior Operations Coordinator Resume Examples & Samples

Responsible for accurate and timely processing, reconciling, and transmitting of hourly payroll for a bi-weekly pay cycle in plant manufacturing environment, using Workday, Kronos and other internal subsystems
Ensures that pay codes and schedules are properly maintained in the timekeeping system
Prepare and process local withholdings (e.g. union dues, company store deductions, continuous savings program, PIP)
Work with managers to ensure accuracy and proper approval of timesheets and to ensure that all time and exceptions are properly coded and documented through Kronos time-keeping system
Investigates issues and provides managers and employees with information regarding employee time entry; corrects timekeeping errors leading to inaccurate pay in a timely manner
Review month end payroll and fringe accruals and reconcile PTO with labor reports
Maintain seniority list
Gains an understanding of union contract and ensures consistent application of the terms of the contract related to payroll processing
Serve as the business system and process expert
Assist with all Sarbanes-Oxley audit, and maintain control environment throughout the year

Senior Trip Operations Coordinator Resume Examples & Samples

Utilize complete knowledge of various windows based computer applications, with a focus on Flight Manager
Compute flight plans using various flight planning engines, notably ArincDirect and Skyplan
Interface with flight planning department to build flight plan routes and verify their accuracy and acceptance with ATC/authorities
Must be able to work non-standard shifts. 24 hrs, 7 days a week

Senior Operations Coordinator Resume Examples & Samples

Establishes policies and procedures for performance and control of all company business management functions and the management and supervision of technical support
Coordinates, synchronizes, monitors, and reports status of Program Management operations and special projects as required
Monitors budget, contractual performance, and cost of the work, and takes action to minimize/correct discrepant conditions
Ensures personnel understand how their efforts influence the Program’s ability to meet and exceed contractual requirements. Ensure personnel receive objectives and standards, are held accountable for meeting them, and are rewarded for their efforts
Responsible to ensure all Program Management applicable Operating Instructions, Project Orders, SOPs, Policies, Procedures, and other applicable Program documents and operational / support requirements are carefully followed, ensuring all internal and external audits are passed with minimal to no noncompliance issues
Works closely with all business activities to ensure proper compliance procedures are adhered to
Monitors contingency operations planning efforts and business operations to ensure program is meeting contingency mission objectives
A minimum of ten (10) years general experience which provides a good basis or general knowledge of organizational, managerial, and administrative principles
Five (5) years of specialized experience involving managerial activities in a type of work encompassing a combination of logistical and operational support functions directly related to military base operations and management
Experience with Base Contract Program Operations
Specialized areas of experience include: support in the areas of Logistics, Base Operations, Administrative, Safety, Quality, Contracts, Human Resources and Finance Operations
Experience in program and corporate level systems
An understanding of data processing systems; and the ability to implement future programs relative to the above
Able to effectively manage projects, plans, and operations at the Senior Program Management level
Produces succinct and professional correspondence, and possesses the ability to communicate effectively with military Customers at the field grade-level and above
Work experience in contingency operations desirable
Interrelated functions of military/USG operations a plus

Senior Deposit Operations Coordinator Resume Examples & Samples

Work with Lines of Business and customers to achieve resolution of moderately complex questions and issues; handle unsolved problems escalated by other staff
Review interactions to ensure accuracy, consistency, and verifiability
Prepare, generate, and run various reports related to Cash Management Operations
Document and maintain operational procedures; suggest changes to improve existing processes
Follow all quality control measures to ensure that all requirements are met
Perform functions related to the Web-Link ACH Risk Management Queue and Fraud Event Monitoring services including calling customers to verify transactions or monitoring alerts, preparing notifications to FIU and other areas when unauthorized transactions are detected and preparing SOX testing and reporting for management approval
Processing related to Web-Link wire escalation review
Review Web-Link ACH transactions for consistency and call customer to authenticate the transaction if required

Senior Operations Coordinator Resume Examples & Samples

Excellent interpersonal and communication skills with the ability to effectively present information and respond to questions from individuals and/or groups both within the organization or while representing the organization
Ability to design optimal solutions for problems and the ability to work with others in solve larger complex problems
Maintain working knowledgeable in Microsoft Office Suite (MS Word, Excel, Power Point, etc.) and other applications

Coordinator Loan Operations Senior Resume Examples & Samples

Handles complex loan operations functions
Manages and validates all changes and upgrades to (FIS – Metavante)
Validates the system is compliant with all bank policies and procedures
Provides operations support to all lending staff, including loan officers, underwriters, processing and loan funders
Manages special projects and assignments
Manages mapping and acquisition mergers for all consumer loans
Validates loan data
Audits loan files
Produce policies, procedures and reference materials
Create and maintain loan operations manuals
Maintains a monthly tracking system for all HomeStreet Bank consumer loans on IBS
Assists the department manager with forecasting and problem loans
Researches and analyzes data as appropriate
Provide leadership and direction in resolving customer/internal inquiries regarding payments, reversals, and lien release
Minimum five years of experience with FIS-Metavante System
High degree of initiative and dependability with demonstrated ability to follow through on responsibilities
Must be able to work independently, evaluate and handle multiple priorities
A minimum of five years of experience with loan operations
Strong ability, desire and enjoyment in working with others, both employees and customers, in a cooperative, courteous, professional and friendly spirit
Demonstrated ability to work with a variety of people (customers and co-workers) and in various situations keeping emotions under control
Able to handle difficult customers in a firm but fair and consistent manner
Excellent communication skills, including written, oral and in person
Knowledge of personal computers including but not limited to all Microsoft Office Applications, Lotus Notes and internet
Self starter, with strong attention to detail and organization skills
Possess good judgment, ability to accept personal responsibility and handle confidential information
Willing to assume additional duties/projects as they arise
The ability to handle change in a positive and supportive manner. Internal, market conditions or regulatory

Senior Operations Coordinator Resume Examples & Samples

A minimum of 3 years’ experience working in a professional software product development environment
Experience of agile software development methodologies
Possess good communication and interpersonal skills both written and verbal
SAFe Certification or willingness to take the certification
Must demonstrate excellent communications skills
Must be able to gather, analyse complex and archive data gathered from multiple contributing teams
Must be a good facilitator and organiser
Creative, passionate and able to think out of the box
The aptitude, focus and determination to manage project deliverables and demonstrate timely results
Must demonstrate the tenacity and creativity to overcome impediment to the team’s progress
Willing to travel on an occasional basis
Experience of any of AVEVA’s customer domains
Experience with Microsoft Project or other established planning tools
A professional qualification in project management
Experience of the development of software applications, including Certified Scrum Master or similar
Experience of working with third party suppliers
Experience of administering and/or using Sharepoint and Wiki
Experience of administering and/or using Team Foundation Server, JIRA or equivalent
Experience of administering and/or using MS Project Server

Senior Deposit Operations Coordinator Resume Examples & Samples

Complete setup and processing for ARP CD ROM and MICR
Perform routine and non-routine clerical tasks in support of Cash Management Operations
Prepare, generate, and run various reports related to ARP and Cash Management Operations

Senior Intelligence Analyst Operations Coordinator Resume Examples & Samples

Partner with the Director of Intelligence, Operations Manager and Communications Manager to ensure that work products maintain high analytic and writing standards and meet the needs of the business units requesting support
Serve as a main intake channel for new NIC support projects and products for business partners
Own the completion of written products which include gathering requirements for support from business partners, working with the Director of Intelligence to assign tasks to NIC personnel, following-up with NIC personnel on assigned tasks, tracking the progress of a product from assignment to delivery and soliciting feedback on products from customers
Formalize and document the NIC’s ad hoc processes and standard operating procedures with a focus on ensuring that processes are sustainable, scalable and robust
Maintaining predictability in processes and procedures and adjusting them as necessary
Training NIC personnel on process improvements
Partner with other NIC Senior Analysts to review current NIC tools to determine overall effectiveness
Foster partnerships with third parties in the private and public sectors
Identify gaps in NIC support models/processes and work with the Director of Intelligence to assess/address any gaps
Work closely with the Operations Manager and Communications Manager to support broad initiatives within Nike’s Resilience unit
Join working group sessions to understand what support the NIC can provide to Resilience teams
Assist in program status tracking in working group sessions that require NIC support
Work with the Operations Manager to revamp support for Nike’s expatriate global relocation program
Work with the Operations Manager and Communications Manager on Nike’s travel security program
Work with the Operations Manager and the Regional Business Continuity Directors on Nike’s global travel alert system
A Bachelor’s degree or greater in a related field is highly desired
A minimum of 5 years of corporate global intelligence experience or 1+ years of experience and a relevant degree is required
Data analytics experience is highly desired
Advanced proficiency working with databases and structured data
Advanced proficiency in or the aptitude and willingness to rapidly learn web-based social media platforms, search tools, applications and communication technology is required
Willingness to work in a 24/7 environment which may include working shifts outside of normal business hours as necessary
Have an operational understanding of today’s intelligence technology across all platforms
Proficiency in MS Office applications is required
Strong analytical, verbal and written presentation skills is required
Proven ability to provide analysis on client-driven programs
Possess a collaborative work ethic, professional maturity and a positive personality
Must be able to adapt to a dynamic, quick and ambiguous project schedule in an unstructured environment
Able to function independently, under pressure and perform multiple functions and duties
Fluently read, speak and write the English language is required
Fluently read, speak and write additional language(s) a plus