Sap Support Resume Samples

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BL
B Leffler
Beulah
Leffler
51185 Fadel Curve
Boston
MA
+1 (555) 269 3361
51185 Fadel Curve
Boston
MA
Phone
p +1 (555) 269 3361
Experience Experience
12/2016 present
Phoenix, AZ
ASK EVO SAP Support NSS SME Functional
Phoenix, AZ
ASK EVO SAP Support NSS SME Functional
12/2016 present
Phoenix, AZ
ASK EVO SAP Support NSS SME Functional
12/2016 present
  • Contribute to achieving World Class SAP NSS Support, working closely with local & global compliance & support groups and other key stakeholders
  • Support Testing and Training on new NSS changes and demands
  • Innovation Hungry – create and deliver new ways of working, striving for world class
  • Customer Obsessed – passionate about exceeding customers’ expectations (internal and external)
  • One Company Local Roots – working across Vodafone and Vodafone to achieve the best for our people, customers and shareholders
  • Ambitious & Competitive – bringing energy and passion to be the best
  • Contribute to the advisory and coordinating activities, identify and resolve issues and steps to be taken to correct future occurrences
05/2013 07/2016
Houston, TX
ASK EVO SAP Support SCM SME
Houston, TX
ASK EVO SAP Support SCM SME
05/2013 07/2016
Houston, TX
ASK EVO SAP Support SCM SME
05/2013 07/2016
  • Identify initiatives to improve the Integration and Technical Support sub process in line with Global performance metrics
  • Promote a culture of continuous process improvement to ensure world class operational performance
  • Work with other team members to ensure all Integration and Technical Support issues are resolved
  • Ensure that the support is executed in a timely and accurate manner, in accordance with defined operating procedures, policies, SOX, compliance and business partner service level agreements
  • Perform proactive analysis of incident trends and patterns
  • The support will be executed in a timely and accurate manner, in accordance with defined operating procedures, policies, SOX, compliance and business partner service level agreements. A culture of continuous process improvement will be essential to ensure world class operational performance
  • Contribute to achieving World Class EVO SAP SCM Support, working closely with local & global compliance & support groups and other key stakeholders
05/2006 11/2012
Detroit, MI
SAP Support Analyst
Detroit, MI
SAP Support Analyst
05/2006 11/2012
Detroit, MI
SAP Support Analyst
05/2006 11/2012
  • Provide consultation to program development resources regarding program development and corrections
  • Incident management (facilitate incident resolution, work with other emit support teams to restore service to SAP systems resulting from unplanned outages)
  • Perform initial testing of problem corrections and enhancements
  • Implement configuration updates or changes via change management process
  • Develop and maintain relationships locally with ITM team members, regionally with HPE SAP 4.7 support staff and with business users
  • Use standard change management tools to move application changes through a multi-tiered environment
  • Perform timely analysis, qualification and resolution to incoming support requests
Education Education
Bachelor’s Degree in Computer Science
Bachelor’s Degree in Computer Science
University of South Florida
Bachelor’s Degree in Computer Science
Skills Skills
  • Strong knowledge in SAP General Ledger, Accounts Payable, Accounts Receivable, and Product Costing
  • Strong technical knowledge and business skills
  • Ability to take initiative and accountability for achieving results
  • Knowledge of fundamentals of systems analysis, functional configuration, and testing
  • Ability to communicate both verbally and in written form
  • Good interpersonal and customer service skills
  • Ability to coordinate with other teams throughout the global organization
  • Strong desire to work in a collaborative environment
  • Ability to learn other areas outside SAP FI/CO like SAP Cloud systems
  • Ability to analyze transactional activity, determine root cause of transactional errors, and implement system or process solutions
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15 Sap Support resume templates

1

Sap Support Manager Resume Examples & Samples

  • Manage the relationship with 3rd party service provider
  • Drive continuous service improvements across all functional areas
  • Build a roadmap to optimise existing functionality
  • Proactively lead initiatives to prepare for high volume events and seasonal peaks
  • Focus on root cause analysis with corrective/preventive measures being implemented
  • Early engagement in project lifecycle and collaboration with the solutions team in defining business support model
  • Ensure smooth handover and implementation of new functionality
  • Partner alongside other application support teams and create end-to-end operational flows
2

Junior SAP Support Analyst Resume Examples & Samples

  • This position facilitates the implementation, operation and support of the SAP ECC and other key business applications, mostly focused on Production and Material Management modules, to enhance the users' knowledge and to maintain a high degree of effectiveness usage of the processes and applications
  • Assist on the design, configuration and testing of core SAP modules, especially focused on SAP SD and MM modules
  • Assist on the requirements definition of key business processes for further enhancement of SAP and other key business applications
  • Assist on the development of functional specification for ABAP development requests as necessary in SAP modules listed above
  • Experience with SAP reporting transactions and Business Intelligence (BI) environment
  • Experience and knowledge of key integration points of SAP SD and MM with FI/CO and other key SAP modules
  • Responsible for support of SAP and other key business applications, including providing functional expertise, guidance, presentation, and training to business users
  • Acts as liaison with business users and Global IT for troubleshooting, including investigating, analyzing, and solving software problems and mapping user business requirements, processes and objectives
  • Degree with a minimum of 1-3 years of SAP user and support experience, with proved proficiency on SAP ECC
  • Ability to analyze problems, including root-cause analysis, and provide clear recommendations
  • Excellent communication skills, written and verbal. Knowledge of the Italian language is highly desirable
  • Ability to collaborate with business users and have a strong desire to excel
  • Able to work independently as well as a team player and can manage own workload
3

Senior Operations Business Analyst Sap Support Resume Examples & Samples

  • Develops and maintains a deep end to end understanding of Ralph Lauren Order To Cash business and system processes and provides support for or leads process improvement initiatives
  • Provide subject matter expertise and process analysis for operational change improvement initiatives
  • Defines and validates supporting business cases through the change management lifecycle from proposal through realization
  • Two to Four year degree or equivalent work experience as a Business Process Analyst
4

SAP Support Team Business Analyst Lead Resume Examples & Samples

  • Responsible for managing one or multiple functional support teams
  • Support the Team Leader in establishing yearly operating budgets
  • Provide direction to subordinates
  • Ensure deadlines are achieved
  • Act as the SAP Liaison for ACE Events conducted by the business
5

SAP Support Analyst Resume Examples & Samples

  • Bachelor's Degree in Information Technology or Computer Science
  • 3+ years of SAP FI/CO experience with at least one full life cycle SAP implementation
  • Strong knowledge in SAP General Ledger, Accounts Payable, Accounts Receivable, and Product Costing
  • Ability to learn other areas outside SAP FI/CO like SAP Cloud systems
  • Ability to communicate both verbally and in written form
  • Good interpersonal and customer service skills
  • Ability to coordinate with other teams throughout the global organization
  • Strong desire to work in a collaborative environment
  • Experience working with Vertex and SAP BI
6

Regional Service Manager SAP Support Resume Examples & Samples

  • The incumbent is responsible for managing application support services for IT AS. In this role, the person will be responsible for ensuring that services are delivered per the SOW terms and conditions. Person will be working closely with the Global stakeholders in delivery, resource management, sourcing, business unit IT and vendor teams to ensure that the application services organization delivers the services per the agreed expectations
  • Accountable for the overall design and delivery of SAP support for ASPAC region for a given 1-2 platform, establishing and ensuring that service delivery meets or exceeds performance goals / SLAs. Accountable for addressing critical issues and challenges pertaining to the service are addressed globally, and expediting / resolving issues that may require partnership with organizational leadership
  • Build and manage a regional team (matrix or direct) of regional service owners and their people, who design, operate, and continually improve the SAP support. Understand service demand trends globally and make regional resourcing decisions. This includes the selection of vendors that are employed to deliver the support service in the region
  • Take overall accountability for providing / improving service-based tools / content to assist the professional service support center during estimate and quoting activities. Responsible for creating a culture of continual service improvement, driving quality, cost, and efficiency improvements to estimating, quoting, and service fulfillment activities
  • Collaborate across Application Services to improve integration among services, and lead strategic discussions among leadership of the development centers, professional services support center, and other service-based teams, to ensure a positive overall support service delivery experience for customers
  • Connect with internal and external partners, vendors and research organizations to understand emerging trends and transform those insights into service improvements. Instigate and lead innovation and proof-of-concept initiatives to continually improve support service performance or address emerging / unmet customer needs
  • Collaborate with the business, internal AS partners, and AS leadership to shape vendor selection and management strategies for both technology and professional services, particularly niche or region-specific vendor strategies
  • Collaborate with internal partners and customers to estimate and quantify the impact and business value of key initiatives
  • Experience in managing large support portfolio and related operations
  • Experience in SAP specifically in managing support services of SAP platforms
  • Knowledge of planning and forecasting techniques
7

Regional Service Owner SAP Support Resume Examples & Samples

  • Accountable for the overall design and delivery of SAP support for ASPAC region, establishing and ensuring that service delivery meets or exceeds performance goals / SLAs. Accountable for addressing critical issues and challenges pertaining to the service are addressed globally, and expediting / resolving issues that may require partnership with organizational leadership
  • Accountable for the global support strategy for SAP Support. Accountable for defining global and regional policies, processes, and procedures in adherence with standards including ITIL, SDLC, and Portfolio Management. Also be the liaison with Business IT owner
  • Connect with internal and external partners, vendors and research organizations to understand emerging trends and transform those insights into service improvements. Gain insight and stay versed in market and governing laws and potential regulations that apply to technology offerings/business capabilities. Instigate and lead innovation and proof-of-concept initiatives to continually improve service performance or address emerging / unmet customer needs
  • Collaborate with Strategic Sourcing and legal on processes for contract lifecycle management to maintain a set of contract templates that support the strategy for IT AS support services
  • Experience in SAP technology specifically in managing support services of SAP platforms
  • Global mindset – ability to work across multiple countries and cultures
  • A Change Agent with a high tolerance for ambiguity
  • Leads and shapes the Regional Services capabilities
  • Ability to adopt and deploy J&J Credo leadership skills
  • Maintains integrity and trust within and across all organizations and relationshipsInfo Technology
8

FI CO SAP Support Specialist Resume Examples & Samples

  • Request system enhancements – SAP System configuration (through requests)
  • Lead required system testing in the area of responsibility: plan, coordinate/conduct testing and create clear testing documentation
  • Monitor operation of SAP technical components (batch jobs, interfaces, messaging, etc.)
  • Define new or use existing system health check procedures, train responsible users in Business, and control execution. Raise any improvement needs for systems or processes
  • Support users by resolving system/process issues; prioritize them and follow-up on timely resolution
  • Proactively address all risks and potential issues, escalate issues according to the agreed procedures
  • Develop business expertise in area of responsibility, share knowledge with other team members, and users, and constantly gain new knowledge in area of expertise
  • Develop Super Users’ system and process knowledge, and assess the results; support Super Users in End-User training
  • Build efficient, open and regular communication with Stakeholders and Users. Ensure smooth integration of the respective functional area with the related teams and processes
  • Lead technical and functional Projects in the area of responsibility performing the full scope of Project Manager functions. Systems – SAP and non-SAP
9

SAP Support Analyst Resume Examples & Samples

  • Perform timely analysis, qualification and resolution to incoming support requests
  • Rigorously search for resolution to open tickets using all applicable internal and external resource
  • Participate in a 24/7 On-Call rotation procedure
  • Create, update and edit technical knowledgebase articles and other product related documentation and user guides
  • Learn XiPay On-Demand, XiSecure On-Demand and all related Paymetric services to an expert level
  • Learn the processing and technical aspects of the payment processing industry to an expert level (particularly payment cards with a focus on procurement / corporate cards
  • Assist with a variety of internal projects aimed at improving the Payment Solution experience of Paymetric Clients and/or improving the efficiency of the team
  • 3-5 years’ experience in a customer facing Business/Technical Analyst role
  • Three + years SAP Functional experience SD / FI / CRM
  • Extensive knowledge of the SAP sales order, invoicing, and accounts receivable workflow
  • General understanding of debugging and troubleshooting SAP code and user exits
  • Some BASIS knowledge of Transports, RFCs and BAPI functionality
  • Need a hands-on oriented individual with the highest priority to customer service
  • Knowledge of network/communication troubleshooting concepts or tools required
  • Must be a critical thinker with an aptitude for working through ambiguous technical problems
  • Strong organizational skills and must display great attention to detail
  • Ability to multitask, deal with shifting priorities
10

SAP Support Specialist Resume Examples & Samples

  • Multiple line items will need to be updated and addressed, must be complacent with repetitive tasks
  • Self-motivated, persistent, works under minimal supervision, strong initiative to move on to the next task
  • Must be able to multi-task in a high demand environment
  • General business acumen, automotive experience preferred
  • Experience with SAP is a preferred, but not required
11

SAP Support & Process Analyst FI / CO Resume Examples & Samples

  • Participates in the roll-out phase for the sites of his/her region
  • Solid knowledge in ERP for the FICO domain
  • Good business knowledge in automotive industry
  • Good communication and expression skills in a international environment. Written and oral
  • Ability to prioritize and multitask. Flexibility and adaptability in work approach
  • Strong analytical and problem-solving skills, with the ability to describe and conduct the problem
12

SAP Support Engineer for Data Consistency Management Resume Examples & Samples

  • You will be educated to become a DCM expert using mentoring and on-the-job training. This includes
  • Expertise in the Business Process Monitoring application to monitor interfaces and consistency related batch jobs
  • Expertise in transactional correctness and consistency
  • Developing tools like Cross-Database Comparison to verify consistency between different on-Premise and cloud systems
  • Backoffice support for customer projects and delivery teams
  • SAP University trainings will be used for developing or strengthening your skills required for the job
  • After initial training you will start to participate in customer delivery in the area of DCM, initially guided by experienced colleagues. These deliveries will be DCM workshops as well as DCM implementations. Our target group are top SAP customers with the engagement model MaxAttention and partially Enterprise Support
  • The development of custom enhancements and standard functionality will be one of your tasks
  • You will participate in the development of roll-out, training and supporting material
  • Key participant in de-escalation projects / activities related to data consistency
  • You will work on customer messages for Data Consistency Management as part of development support. The active participation in team internal discussions and the provision of feedback to improve the product and our service offerings is expected
  • Excellent university/bachelor’s/master degree are a must
  • Fluent English and Germany skills are a must
  • Experience in SAPUI5, SAP Fiori and/or ABAP development are favorable
  • Experience with interface technologies is favourable
  • Good understanding of software development methodologies are favorable
  • Good understanding of the main SAP ERP business modules are favorable
  • Experience with SAP internal tools like SAP Solution Manager are favourable
  • Creativity, teamwork, analytical thinking, customer orientation
  • Ability to work independently and take ownership of assigned development or customer projects
13

Manager, Central Finance SAP Support Team Resume Examples & Samples

  • Excellent analytical and problem solving
  • Strong business acumen to approach business issues from multiple functional and/or operational perspectives
  • Working knowledge of SAP, US GAAP, Sarbanes-Oxley and Government Accounting procedures
14

SAP Support Analyst Resume Examples & Samples

  • Handle administrative and advanced customer support issues across the SAP landscape both functional/technical in nature
  • Diagnose problems, determine appropriate corrective action & bring issues to resolution
  • Provides timely, professional and courteous customer service support to all end users
  • Accurately resolves most issues so that the end user/customer does not experience a loss in productivity
  • Ensure that call management and prioritization procedures are adhered to
  • Ensure SLA’s are met
  • Manage & support sub-projects and other assigned activities
  • Report/Escalate main issues and trends to the Global SAP Client Services Manager
  • Seek continuous business knowledge with focus on building end-to-end process expertise
  • Demonstrate teamwork, customer satisfaction, problem solving, communication and business knowledge are skills critical to the success of this position
  • Bachelor of Science in Information Technology or Accounting Preferred
  • 1-2 years’ experience in SAP as Support or as Super User preferred
  • Application troubleshooting experience
  • Good overall understanding of SAP functionality/technology in any or all of the following areas: Order to Cash, Procure to Pay, Record to Report, SAP BI & SAP Authorizations (FI/CO, MM, SD, PS integration points)
  • Excellent analytical, technical & diagnostic skills
  • Flexible and multitasking
  • Efficiently communicate both verbally and in written form
  • Be able to coordinate with other teams throughout the global organization
  • Ability to adapt quickly to changing business priorities
  • Demonstrated ability to exercise initiative, independent judgment & be a self-starter
  • Potential ability to travel when required during deployments & projects
15

SAP Support Delivery Lead Resume Examples & Samples

  • Deep functional expertise in SAP SD module
  • 6+ years of overall SAP SD experience including 3+ years of support experience, preferably in large organizations
  • Prior experience in working with and leading SAP teams with onsite and offshore presence
  • Ability to coordinate with multiple technical and business teams
  • Demonstrated proficiency of working in a challenging and demanding support environment
  • Have an analytical frame of mind and penchant for early problem detection
  • Demonstrated ability to work in a multi-tasking mode and ability to
16

SAP Support Coordinator Resume Examples & Samples

  • Coordinate the work of 8-10 SAP support key users in terms of scope, volumes, KPI, add-on activities, with first-level delivery decision mandate
  • Cooperate with HRS and P&IT stakeholders
  • Lead team meetings and facilitate meetings with the rest of the key users community
  • Follow on volumes and performance indicators and take appropriate actions if necessary
  • Distribute work between team members
  • Address first-level escalations
  • Monitor and support on-the-job training progress for new team members
  • Secure professional key user support on SAP HR and other HR applications and interfaces to end users within and outside HR Services
  • Manage incidents by resolving or addressing according to the designed process
  • Identify, propose and support the implementation of enhancements and improvements
  • Act as interface between end users, key users, HR functions and IT Services whenever applicable
  • Transfer local demands to global stakeholders as well as support global initiatives being implemented locally
  • Cooperate in process adjustments and represent Global Key Users in adequate discussions
  • Secure timely communication to stakeholders as well as proper documentation for tools and applications
  • Occasionally deliver trainings to HR functions
17

ASK EVO SAP Support FIN SME Resume Examples & Samples

  • Provide specialist support including problem solving, hands-on resolution, training, testing and monitoring activities as well as call logging & follow-up on a local & global level
  • Perform proactive analysis of incident trends and patterns
  • Contribute to achieving World Class EVO SAP FIN Support, working closely with local & global compliance & support groups and other key stakeholders
  • As a member of the ERP Systems and Technology wider team ensure your involvement in driving the successes of the process
  • Follow the escalation path and non surprise management philosophy
  • Support the team in resolving operational process and control issues
  • Contribute to the advisory and coordinating activities, identify and resolve issues and steps to be taken to correct future occurrences
  • Work with other team members to ensure all Integration and Technical Support issues are resolved
  • One Company Local Roots – working across Vodafone and Vodafone to achieve the best for our people, customers and shareholders
  • Simplicity – we make things simple for our people and customers
  • Trust - we are reliable and transparent to deal with
  • 2-3+years’ experience, ideally within a global support center, service environment
  • ERP operational knowledge
  • Ability to communicate support and technical information with non-technical employees
  • B.Com/M.Com, CA, ICWA, MBA FIN
18

ASK EVO SAP Support NSS SME Functional Resume Examples & Samples

  • Manage Circle Engagement and relation on NSS requests
  • Support Testing and Training on new NSS changes and demands
  • Publish MIS and Dashboard
  • Initiate root cause analysis and eliminations
  • Focus on customer satisfaction to address issues before they arise
  • The support will be executed in a timely and accurate manner, in accordance with defined operating procedures, policies, SOX, compliance and business partner service level agreements. A culture of continuous process improvement will be essential to ensure world class operational performance
  • Contribute to achieving World Class SAP NSS Support, working closely with local & global compliance & support groups and other key stakeholders
  • Operate within strong control environment, ensuring compliance to all relevant Group policies
  • Adherence to the ERP Systems Support Policies
  • Customer Obsessed – passionate about exceeding customers’ expectations (internal and external)
  • Innovation Hungry – create and deliver new ways of working, striving for world class
  • Putting Customers (Users) First
  • Performing through our People
  • Delivering Results
  • Managing a Changing Environment
  • Making a Personal Difference
  • Communicating for Impact
  • Senior Leadership Potential indicators: Engage, Applied thinking, Change and Drive
  • Support process Expert
  • Service Level Agreement
  • ERP Knowledge - SAP
  • Performance management, continuous process improvement
  • 5-6+years’ experience, in an SAP service environment
  • End-to-end knowledge of Functional Support processes
  • ERP operational knowledge – NI/MM
  • Any Graduate, B.Com/M.Com, CA, ICWA, MBA
19

ASK EVO SAP Support SCM SME Resume Examples & Samples

  • Provide specialist support including problem solving, hands-on resolution, and training, testing and monitoring activities as well as call logging & follow-up on a local & global level
  • Ensure that the support is executed in a timely and accurate manner, in accordance with defined operating procedures, policies, SOX, compliance and business partner service level agreements
  • Promote a culture of continuous process improvement to ensure world class operational performance
  • Contribute to achieving World Class EVO SAP SCM Support, working closely with local & global compliance & support groups and other key stakeholders
  • Strive to achieve and exceed objectives set for the year
  • As a member of the ERP Systems and Technology wider leadership team ensure your involvement in driving the successes of the process
  • Identify initiatives to improve the Integration and Technical Support sub process in line with Global performance metrics
  • Ambitious & Competitive – bringing energy and passion to be the best
  • Speed – relentlessly priorities and pursue the outcomes that matter to our business
  • Applying Expertise and Technology
  • Analysing
  • Relating and Networking
  • Deciding and Initiating Action
  • Adhering to Principles and Values
  • Delivering Results and Meeting Customer Expectations
  • Ability to work within a team to achieve goals
  • Ability to effectively communicate across all levels of an organization
  • B.Com / M.Com, CA, ICWA, MBA
20

Accounting Analyst Fico SAP Support Resume Examples & Samples

  • SAP Support team resources are responsible for “learning” the SAP solution and tool, to provide guidance and expertise to the end-user
  • Provide SBUs/ functions with SAP R2 Problem solving; root cause analysis & corrective action plans; Assist with Fixes; and General Inquiries
  • Identify and drive efficiencies and standards to optimize SAP for the business
  • Common Tools / Common Processes (standard work; JIS)
  • Best Practices – scale and leverage across functions
  • Work with business / function to identify future waterline projects, work with IT to develop technical specification & validate
  • Support all future waterline enhancement projects and regression testing
  • Support future releases of SAP for businesses not currently part of installed base
  • Proactively manage relationship between SBU and SAP IT team (Service Delivery, Security, Infrastructure, etc.)
  • Possess strong interpersonal skills with the ability to facilitate diverse groups and resolve differing viewpoints to address issues
  • Possess strong time management, analytical, problem solving, and organizational skills
  • Possess strong oral and written communication skills and proven presentation skills
21

SAP Support Analyst Resume Examples & Samples

  • Minimum of 3 -5 years experience with ERP preferred
  • 3 or more years of professional ERP IT application development and support experience preferred
  • Experience with system configuration preferred
  • Ability to define system requirements, project scope, and perform cost benefit analysis
  • Ability to analyze transactional activity, determine root cause of transactional errors, and implement system or process solutions
  • Ability to interface effectively and collaborate with peers, vendors, and Leaders to develop solutions and ensure stakeholder buy-in
  • Ability to understand and appropriately respond to Customers’ business needs and facilitate the presentation of recommendations
  • Ability to accurately analyze information and make sound decisions under pressure
  • Ability to resolve conflict and identify solutions to problems
  • Ability to integrate work across relevant areas, manage risks and safety appropriately, develop and execute business plans, and manage information
  • Ability to effectively manage stress and engage in continuous learning
  • Strong technical knowledge and business skills
  • Ability to report to Leadership and fit in with the Company culture
  • Understanding of Company business strategy, operating vision, business imperatives, and capabilities and they affect technology initiatives
  • Knowledge of fundamentals of systems analysis, functional configuration, and testing
  • Knowledge of developing operational process specifications
  • Must meet confidentiality expectations as to confidential, proprietary and sensitive Company information
22

ID Consultant Technology SAP Support SD / TM Resume Examples & Samples

  • Perform troubleshooting in production system to help in resolution of production incidents
  • Maintain good relationships with customers and colleagues to meet expected customer service levels
  • Expertise in one of the following modules
23

Allocation Level SAP Support Resume Examples & Samples

  • Act as the liaison between Sector Cost Accounting and IT programmers to support direct labor allocations in SAP
  • Perform reconciliations and validations of SAP custom direct labor allocation results in cooperation with sector Cost Accounting personnel
  • Work with IT programmers to research and resolve programmatic issues and lead process improvement activities to deliver the highest quality service to all customers
  • Coordinate with sector customers to plan and execute regression testing of custom SAP programs
  • Be proactive and solution oriented in regards to support and issue management and resolution when providing day to day support to customers
  • Anticipate potential issues and opportunities through daily contact with users and process owners; participate in processes and business projects
  • Prepare materials and conduct training as needed
  • Bachelor's degree in Finance, Economics, Accounting, or Business Administration with at least 3 years’ of directly related experience; 1 year with a master's degree
  • Minimum of 1 year of experience with SAP
  • Minimum of 1 years of experience with Microsoft Office products, specifically Excel
  • Solid background in problem solving and issue resolution
  • Demonstrated customer focus with excellent written / verbal communication & presentation skills
  • Ability to function in a dynamic organization and communicate within a team environment to all levels of management
  • Ability to perform moderately complex tasks with minimal direction
  • Ability to perform moderately complex data analysis with minimal oversight
24

SAP Support Specialist Resume Examples & Samples

  • Master Data validation & preparation
  • Supporting accounting team in daily matters with SAP
  • Managing technical requests (new accounts, cost centers other settings)
  • Support new system developments (improvements)
  • Prepare/organize trainings for end users
  • Coordinate with other team members and SAP consultants on integration requirements
25

Regional SAP Support Resume Examples & Samples

  • Interact with Customer Focus Teams to understand their business processes and gather requirements based on which SAP solutions could be built
  • Configuration of SAP Financial & Accounting modules
  • Participate in rollout/installation of new business systems
  • Devise sample data to test accuracy of programs
  • Write specifications of user needs for application development, enhancements and testing
  • Identify applicable solutions and implement with existing networks
  • Maintain and develop documentation for responsible area. Prepare and provide status updates of assigned project plans and schedules
  • Offer new ideas and suggestions for improvement. Identify and implement new practices and processes that are “best in field”
  • Exchange knowledge and information with other Celestica facilities
  • Position might require travel (not frequent)
  • Ability to work effectively under pressure with constantly changing priorities and deadlines
26

SAP Support Analyst Resume Examples & Samples

  • Develop cross functional knowledge to enable successful implementation, testing, training and support of the SAP 4.7 Template
  • Develop and maintain relationships locally with ITM team members, regionally with HPE SAP 4.7 support staff and with business users
  • Front line end user support for, Level 1
  • Local business unit process validation
  • Responsible for the content, development and delivery of end user training in both English and Spanish
27

Senior Manager SAP Support & Enhancements Resume Examples & Samples

  • Resolve business issues by working with various groups within and outside of the company (ie. system users, company management, consultants, software support staff)
  • Manage all ongoing support requests. Ensure all tickets are resolved within SLA, while maintaining excellent customer satisfaction
  • Delivery of support services (incident resolution, service request fulfillment, enhancement delivery, etc.) against Service Level Agreements (SLAs) and/or Key Performance Indicators (KPIs)
  • Maintain accuracy of helpdesk database of reported problems and the knowledgebase of corrective actions which resolved issue
  • Coordinates delivery of services to user groups and ensures IT service is uninterrupted
  • Participate in the creation and enforcement of IT software standards and procedures
  • Work closely with the business and functional teams regarding the viability of business requirements and the potential impact upon the global template
  • Identify and prioritize enhancements based on ROI and business requirements
  • Provides leadership for those involved in the development, design and implementation of functional solutions
  • Provides overall leadership to the effort required to protect the company’s data, tools and information systems
  • Selects, develops, and evaluates personnel to ensure the efficient operation of the function
  • 10+ years’ SAP Experience required
  • BA/BS Degree required
  • 5+ years’ experience as a team lead or manager
  • Proven Software Systems experience
  • Proven understanding of business processes, SAP configuration, report writing, and the SAP landscape
  • Ability to foster team commitment to tasks. Ability to influence key individuals inside and outside of own group
  • Excellent organization and communication skills with an ability to express complex technical concepts in business terms
  • Production support and project experience
28

Infrastructure & SAP Support Manager Resume Examples & Samples

  • 5-10+ years’ experience leading programs to implement SAP Solutions and manage hosting/infrastructure teams
  • Experience managing and leading several teams
  • Technical and hands on expertise in SAP
  • Strong interpersonal skills and managing demands of the teams
  • Bachelor’s degree in computer related field
  • Well versed in agile practices
29

SAP Support Analyst Resume Examples & Samples

  • Analyze and resolve issues related to support or project development
  • Lean and maintain those configuration and customization settings which are the basis for the global design
  • Use SAP Support Portal as a source of correction for reported problems
  • Provide consultation to program development resources regarding program development and corrections
  • Maintain batch job variants
  • Implement configuration updates or changes via change management process
  • Responsible for following client methodology including documentation and stewardship
  • Use standard change management tools to move application changes through a multi-tiered environment
  • Coordinating applications and system changes
  • Coordinating annual disaster recovery testing, SAP support pack upgrade testing, or other SAP patch related testing
  • Day-to-day support (monitor shared mailbox, send out notifications/communication plans)
  • Incident management (facilitate incident resolution, work with other emit support teams to restore service to SAP systems resulting from unplanned outages)
  • Background in general application support
  • Basic SAP support experience
  • Application Change Control
  • Solution Manager (ChaRM)
  • SAP Transport Management (TMS) & CTS+
  • SAP Basis Administration knowledge a plus
  • SAP BW HANA experience desired
  • Basic SAP ABAP/Java knowledge
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SAP Support Analyst Resume Examples & Samples

  • SAP transactions for production, T&W, inventory control, QA, user management
  • IDOC failure troubleshooting and resolution
  • Knowledge to provide Tier 1 IT support for a variety of systems
  • Citrix
  • Windows Desktop
  • Windows Printing
  • Kronos
  • Support and manage a high volume of tasks
  • Adapt to new situations and challenges, as circumstances demand
  • Document effectively
  • Ensure collaborative relationships with industry, trade, other associations, regulatory agencies and Hearthside staff
  • Work effectively with all levels of the organization
  • Lead 'best in class' behaviors with focus on safety, quality, and policy focus
  • 1-3 years experience in a help desk service role, systems administration role, or overall equivalent
  • 2 year degree in a related field is preferred
  • 1-3 years experience in supply-chain roles using SAP preferred