Order Support Resume Samples

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B O'Hara

Bryon

O'Hara

653 Zieme Pine

Dallas

+1 (555) 988 7403

653 Zieme Pine

Dallas

Phone

p +1 (555) 988 7403

Experience Experience

Philadelphia, PA

Order Support

Philadelphia, PA

Walsh, Cruickshank and Breitenberg

Philadelphia, PA

Order Support

Follow up the predefined SLM’s (service level measurement) and take actions for improvements
Contribute to a good cooperation with the market company in order to share information and have univocal communication towards the dealer network
Make sure that all orders are planned correctly before def run
Daily office duties, answering the phones and scanning
Give correct advice to the dealer network concerning the standard product offering so that the order can be specified correctly according to the wishes of the customer
Communicating with existing/new client base and processing orders
Proficient in the use of Microsoft Word and Excel

Houston, TX

Order Support Volvo Trucks

Houston, TX

Kiehn and Sons

Houston, TX

Order Support Volvo Trucks

Be the contact person between the sales organisation and GTO for questions concerning the ordering and planning of new trucks
Support the dealer network concerning planning and product issues in order to reach a good customer satisfaction
Continuously monitor the orderbook and take the necessary actions to obtain optimal planning & specification according to the wishes of the customer
Send out information to the dealer network concerning delivery lead-times, so that the dealer can supply the customer with correct planning information
Take initiative to regularly exchange information with the region (logistic manager and sales administration) to discuss ongoing issues and new initiatives
Cooperate with the technical sales engineer in the handling of customer adaptation (CA) requests
Support the dealer network in the daily use of the order systems (OM, VSS)

present

New York, NY

Customer Care Order Support Manager

New York, NY

Rogahn, Smitham and Crooks

present

New York, NY

Customer Care Order Support Manager

present

Develop and manage quantitative assessment and analysis for service delivery performance measurement
Manage the SatMetrix relationship and other vendors to fulfill CX initiatives to include SOW, contract and other associated tasks
Literature request
Out of warranty repair
Proactive notifications
Policy / T&C’s
Wholesale fulfillment

Education Education

Bachelor’s Degree in Business

Northeastern University

Bachelor’s Degree in Business

Skills Skills

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions and decimals
Ability to compute rate, ratio and percent
Ability to determine the number of individual things in a unit or group
Province: Ontario
Job Title: Order Support Associate
Req ID: 747530BR
Canada Walmart Division: Retail Store Associates
The Associate will be involved in frequent repetitive hand actions
Canadian Cities: Burlington
Store Location: Appleby Line & Dundas Street Hwy# 5

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Customer Order Support Spec Resume Examples & Samples

2-3 years’ experience in customer service interface/relations
Experience that provides the incumbent with a broad knowledge of the principles, concepts, methodology, skills, technical methods and competencies to perform this job
Knowledge of commonly used office concepts, practices, and procedures within a manufacturing environment
Must be able to follow all Plant Safety rules
Must be able to function with a degree of independence with general supervision and guidance
Must be an effective team member
Ability to prioritize and manage time effectively
Knowledge of MS office, Excel, Word
Working knowledge of Mohawk Computer systems

Order Support Resume Examples & Samples

Validating sales orders for accuracy and compliance with internal formats
Communicating with existing/new client base and processing orders
Liaising with other internal departments to ensure a streamline order process
Daily office duties, answering the phones and scanning
Proficient in the use of Microsoft Word and Excel
Excellent administration skills are a must, with accurate data entry skills

Order Support Specialist Resume Examples & Samples

Fluency in Portuguese is required
Normally requires 1 year of experience in the Online Store support environment with a strong working knowledge of business processes, policies, and procedures
A passion for customer service
Resourcefulness and flexibility
Advanced judgment and problem solving skills
Extreme attention to detail
Ability to work quickly and efficiently under deadline pressure
Outstanding follow through and organizational ability
In-depth knowledge of Online Store policies and procedures

Trade Order Support Analyst Resume Examples & Samples

Works with portfolio managers, traders and compliance department to ensure completeness and accuracy of system trade compliance rules
Designs, develops, tests and implements trade rules in accordance with business requirements and priorities
Works with external authorities to ensure adherence with all current and impending trading and reporting regulations
Analyzes reports generated by Charles River and works with Portfolio Managers to resolve exceptions
Enhances and maintains Charles River system reports to meet business specifications

One Time Order Support & Added Volume Processor Resume Examples & Samples

Processes complex check-in for added serial volumes, periodicals, monographic sets, and monographs received in series. May act as backup for the Check-in Supervisor
Resolves order and holdings record problems, including set up of new order and holdings records; maintains information in vendor databases; consults with supervisor or staff in other technical services units as required
Initiates routine claims for overdue orders
Prepares invoices for payment
Processes returns of physical volumes to vendors
Triages incoming phone calls and incoming email for the Division
Places selected one-time orders using the local integrated library system, vendor databases, and OCLC Connexion
Assists in training student assistants, as needed
Communicates appropriately, effectively and positively. Plays an active role in staying informed and participating in Libraries and unit meetings, activities and events
Familiarity with one or more Western European languages in addition to English
Work experience in both monographic and serials acquisitions in a large academic library
Work experience with Ex Libris Alma or Voyager acquisitions modules
Knowledge of MARC formats and library cataloging rules
Problem-solving skills in an electronic environment

Planning Order Support Resume Examples & Samples

Daily order acceptance from central Customer Care
Order confirmation
Liaise with shipping / production / warehousing personnel regarding transport / supply issues
Maintain close contact with all relevant parties, and manage information sharing
Respond to queries on shortages or changes to delivery schedules
Assimilation and co-ordination of information
Address emergency deliveries, should they arise, before the close of daily business
General office administration
Forecasting and stock management
Other responsibilities as may be assigned from time to time
The successful candidate will possess the ability to work under pressure and to tight deadlines
The individual most possess excellent computer skills (Excel / Word / PowerPoint)
Must be professional with an outgoing and friendly disposition
Ability to communicate effectively both written and verbal with a variety of internal contacts

Order Support Associate Resume Examples & Samples

Excellent phone skills/ telephone use
Must be available for overtime
Excellent communication skills(oral and written)
Commute to other Tiffany & Co. locations as necessary
Detail oriented, organized, logical
Working knowledge of DMS, MIPS and PKMS
Knowledge of Outlook, Excel, and Word Microsoft applications
Ability to work independently as a department home agent

Order Support Associate Resume Examples & Samples

Adheres to all company policies and standard operating procedures
Other responsibilities may be assigned. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions and decimals
Ability to determine the number of individual things in a unit or group
Ability to understand the meaning of written or printed matter and to record information by inscribing characters or symbols. The physical demands described here are representative of those that must be met by an Associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions
The Associate is regularly required to walk or stand
The Associate must regularly lift and/or move up to 18kg (40lbs.)
The Associate will be required to perform tasks involving firm grasping
The Associate will occasionally be required to bend, twist or squat
The Associate will be involved in frequent repetitive hand actions
The Associate will be required to reach above shoulder height and below waist level
Job Title:* Order Support Associate
Req ID:* 747530BR
Canada Walmart Division:* Retail Store Associates
Canadian Cities:* Burlington
Store Location:* Appleby Line & Dundas Street Hwy# 5
Employment Type:* Hourly PT

Order Support Associate Resume Examples & Samples

Req ID:* 751719BR
Canadian Cities:* Stouffville
Store Location:* Highway 48 & Hoover Park Drive
Employment Type:* Part Time

Customer Care Order Support Manager Resume Examples & Samples

Availability
Functions
Basic Information
Order status
Ship status
Change orders
Cancel order
Expedites
Clarification
Literature request
Policy / T&C’s
Wholesale fulfillment
RSI Administration
Out of warranty repair
Order fulfillment
Proactive notifications
Pre-shipment value stream
Bachelor’s degree in Business or relevant field, Master’s degree preferred
7-10 years progressive customer facing experience
Exceptional customer focus with ability to understand customer needs
Ability to interact and communicate effectively at all levels of the organization
Proven process improvement, lean methodology experience
Excellent oral, written and presentation skills
Problem solving ability in a complex environment
Ability to think strategically and execute to get results
Proven commitment to achieve goals
Ability to design and drive performance improvement
Customer centric with the ability to balance customer benefits and business goals effectively
Strong organizational skills with the ability to execute/implement on strategic design
Capability to manage multiple priorities, manage virtual teams and gain cooperation while driving accountability
Collaboration and strong interpersonal skills leading within the organization as a change agent

Order Support Volvo Trucks Resume Examples & Samples

Make sure that all orders are planned correctly before def run
Follow the predefined KPI’s around order book stability and take actions for improvements
Cooperate with the order coordinator to secure a proactive restriction process
Cooperate with the technical sales engineer in the handling of customer adaptation (CA) requests
Support the dealer network concerning planning and product issues in order to reach a good customer satisfaction
Send out information to the dealer network concerning delivery lead-times, so that the dealer can supply the customer with correct planning information
Through a continuous attention for the customer, obtain a good general result for your region on the annual Customer Perception Survey (CPS), meaning above the agreed norm
Contribute to a good cooperation with the market company in order to share information and have univocal communication towards the dealer network
Hold a Univeristy degree
Highly accurate
Active team working
Swedish and English is a must
Good understanding of manufacturing and logistics

National Order Support Coordinator Resume Examples & Samples

Capture data and produce reports as required by the sales process and sales team
Demonstrate problem analysis and solution formulation skills
Demonstrate proactive management
Display good verbal and written communication ability
Possess the ability to manage assigned work processes

Gulf Order Support Coordinator Resume Examples & Samples

Maintain master data in planning system R3 / SAP APO
Work Closely with Demand / Supply Manager – gulf in order to identify monthly targets / plans for each country
Capture orders from Customers/Distributors, Update customer PO file, Share shipment plans & finally track delivery to customers
Follow up with distributors for clearance / report back to business any shortfalls / failures
Maintain R3 system, Sales order entries / adjustments / invoicing & Credit notes on timely basis
Follow closely DANGO controls to ensure 100% compliance within DANONE framework

BC Advanced Order Support Specialist Resume Examples & Samples

Ensure the total satisfaction of all Business Class customers with the processing and completion of their contracted work requests for advanced products
Coordinate routing and dispatch of all installations and service calls for advance and SONET technicians
Tracking of all installations and service calls in advance Delivery Schedule and Carrier Tracker, providing real time updates as work is completed
Coordinate all aspects of new product sales, and installation functions to completion with all other participating parties
Coordinate weekly and monthly reporting of productivity for fiber/advanced services teams
Coordinate with the Project Managers and complex order Coordinators to confirm work requirements, installation dates and meeting times to complete the work contracted
Check and verify all work orders for accuracy, completeness and correct information and build change tickets for both teams
Notify Account Executive’s and other appropriate team members of all order activities including, order dates, completions, cancellations & not-done’s
Verify the accuracy and completeness of the database for all commercial prospects and customers
Coordinate hub site access for all installations, service calls and special projects with hub site management for advanced and fiber technicians
Coordinate with customers on scheduling of installations, service calls and special projects. Work one-on-one with the Billing, Quality Care and Tier 3 personnel to insure a smooth and trouble-free installation on or before the due date committed to the customer
Maintain inventory of supplies and CPE, placing orders from the warehouse when necessary
Assist collections department with the coordination of service disconnects and CPE recovery
Knowledge of cable industry or service industry is helpful
Experience with CRTs, calculator, 10-key, telephone, cash register and personal computer
Ability to maintain records in a well-organized manner
Good verbal, written and interpersonal communications
Prior customer service, tier 3 or dispatch experience
Knowledge of Billing system, SFDC, Eventrak, granite
Technical experience with SONET , Ethernet and Fiber Optic technologies
Experience in Telephone PRI account coordination required
Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations such as projections, budgets, and business plans
Ability to look at and work on Computer for an extended period of time
Ability to effectively use telephone for communication
Ability to lift and carry supplies and equipment, up to 25 lbs

Customer Order Support Specialist Resume Examples & Samples

Inbound order paperwork Q/A and dispute resolution
Assist the Sales Representatives with paperwork understanding & accuracy
Screening accuracy/conflict resolution
Order tracking, ERA management, and SFDC maintenance
Preparing installation paperwork and communications
Lease backlog/funding management
Commission audit review
Quality assurance for multiple disciplines
Case management experience
Sales Support
Team Player and goal oriented
2+ years of administrative experience
Outstanding organizational and written communication skills
Ability to manage multiple tasks simultaneously, often with short deadlines
Accountable
Customer Centric
Knowledgeable

Order Support Specialist Resume Examples & Samples

Ability to constantly, stand, walk push/pull and reach above shoulder level
Ability to push, pull, lift, and carry up to 30 pounds constantly, up to 40 pounds frequently and lift up to 60 pounds occasionally
Basic computer knowledge in a Windows environment
Ability to analyze problems and effectively resolve issues
Ability to communicate effectively with all personnel
Proficient with math calculations
Knowledge of the VAX system
Must pass certification to operate lift trucks and power lift equipment

Order Support Specialist Resume Examples & Samples

1+ years of experience in online store support with a strong working knowledge of business processes, policies, and procedures
In-depth knowledge of online store policies and procedures
Ideal candidate will have owned or have experience using Mac or iOS devices
Ability and willingness to work non-standard business hours
Complex problem-solving capacity (problem solving skills)
Technical aptitude (computer literate, able to quickly learn new applications, can use multiple applications simultaneously)
Availability to work a flexible schedule, including nights and weekends

Order Support Resume Examples & Samples

Be the contact person between the sales organisation and GTO for questions concerning the ordering and planning of new trucks
Give correct advice to the dealer network concerning the standard product offering so that the order can be specified correctly according to the wishes of the customer
Support the dealer network in the daily use of the order systems (OM, VSS)
Continuously monitor the orderbook and take the necessary actions to obtain optimal planning & specification according to the wishes of the customer
Guarantee, together with your team, a continuous availability for the dealer network during the agreed working hours
Take actions in order to continuously improve and maintain your required competences (product and market knowledge) and to apply this optimally in the own organisation
Take initiative to regularly exchange information with the region (logistic manager and sales administration) to discuss ongoing issues and new initiatives
Follow up the predefined SLM’s (service level measurement) and take actions for improvements
Actively contribute to the Order Business Plan
Hold a bachelor degree
Positive mindset and a can do attitude
Good understanding of the sales environments
Knowledge of Volvo planning tools

Senior Order Support / Audit Representative Resume Examples & Samples

Ensure reports are received, reviewed and audited daily. Review all reports to ensure auditing is ready for the Royalty processing deadline
Coach and support Member Services staff with problem orders, marketing plans, order-placing, product information problems and escalated Member calls
Proactively monitor the Symposium system to ensure optimum call handling
Support Supervisors as needed regarding system problems, roundtable meetings/huddles and floor walking when they are unavailable
Track and disseminate daily updates via flyers, handouts, emails and announcements
Identify and document coaching opportunities for Member Services staff through the Member Relationship Management system
Correspond with internal departments and domestic and international Distribution Centers to resolve problem orders
Resolve all Member issues within the established Service Level Agreement timeframe, based on the department’s policies and procedures
Assist in updating Order Support Policies & Procedures, and modify Order Support reports when necessary
Receive, document, research and resolve Receiver’s/Return Merchandise Authorizations from the Los Angeles and Memphis Distribution Centers
Excellent customer service, problem solving and leadership skills
Ability to interact effectively at all levels with sensitivity to cultural diversity
Ability to effectively communicate verbally and in written format
2-3 years in a Sales Order/Order Support position
Knowledge of Herbalife Management System order entry, order inquiry, general inquiry and Member maintenance processes
Proficiency in Microsoft Office and Outlook suites
5 years in a Sales Order/Order Support position
Knowledge of the Herbalife Sales & Marketing Plan

Wealth Management Trade Order Support Analyst Resume Examples & Samples

Works with portfolio managers, traders and compliance department to ensure completeness and accuracy of the trade system
Participate in the implementation of system, product, and process enhancements that affect investment trading systems data, compliance and reporting aspects
Analyzes and resolves data issues, and proactively works to identify and eliminate recurring data problems
Reviews TOEINT reports to find exceptions and resolves errors quickly and accurately
Work as a project team member to test and install upgrades as they are available
Additional duties, as requested

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