Order Support Resume Samples

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BO
B O'Hara
Bryon
O'Hara
653 Zieme Pine
Dallas
TX
+1 (555) 988 7403
653 Zieme Pine
Dallas
TX
Phone
p +1 (555) 988 7403
Experience Experience
02/2016 present
New York, NY
Customer Care Order Support Manager
New York, NY
Customer Care Order Support Manager
02/2016 present
New York, NY
Customer Care Order Support Manager
02/2016 present
  • Develop and manage quantitative assessment and analysis for service delivery performance measurement
  • Manage the SatMetrix relationship and other vendors to fulfill CX initiatives to include SOW, contract and other associated tasks
  • Literature request
  • Out of warranty repair
  • Proactive notifications
  • Policy / T&C’s
  • Wholesale fulfillment
02/2010 10/2015
Houston, TX
Order Support Volvo Trucks
Houston, TX
Order Support Volvo Trucks
02/2010 10/2015
Houston, TX
Order Support Volvo Trucks
02/2010 10/2015
  • Be the contact person between the sales organisation and GTO for questions concerning the ordering and planning of new trucks
  • Support the dealer network concerning planning and product issues in order to reach a good customer satisfaction
  • Continuously monitor the orderbook and take the necessary actions to obtain optimal planning & specification according to the wishes of the customer
  • Send out information to the dealer network concerning delivery lead-times, so that the dealer can supply the customer with correct planning information
  • Take initiative to regularly exchange information with the region (logistic manager and sales administration) to discuss ongoing issues and new initiatives
  • Cooperate with the technical sales engineer in the handling of customer adaptation (CA) requests
  • Support the dealer network in the daily use of the order systems (OM, VSS)
07/2005 11/2009
Philadelphia, PA
Order Support
Philadelphia, PA
Order Support
07/2005 11/2009
Philadelphia, PA
Order Support
07/2005 11/2009
  • Follow up the predefined SLM’s (service level measurement) and take actions for improvements
  • Contribute to a good cooperation with the market company in order to share information and have univocal communication towards the dealer network
  • Make sure that all orders are planned correctly before def run
  • Daily office duties, answering the phones and scanning
  • Give correct advice to the dealer network concerning the standard product offering so that the order can be specified correctly according to the wishes of the customer
  • Communicating with existing/new client base and processing orders
  • Proficient in the use of Microsoft Word and Excel
Education Education
Bachelor’s Degree in Business
Bachelor’s Degree in Business
Northeastern University
Bachelor’s Degree in Business
Skills Skills
  • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions and decimals
  • Ability to compute rate, ratio and percent
  • Ability to determine the number of individual things in a unit or group
  • Province: Ontario
  • Job Title: Order Support Associate
  • Req ID: 747530BR
  • Canada Walmart Division: Retail Store Associates
  • The Associate will be involved in frequent repetitive hand actions
  • Canadian Cities: Burlington
  • Store Location: Appleby Line & Dundas Street Hwy# 5
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15 Order Support resume templates

1

Customer Order Support Spec Resume Examples & Samples

  • 2-3 years’ experience in customer service interface/relations
  • Experience that provides the incumbent with a broad knowledge of the principles, concepts, methodology, skills, technical methods and competencies to perform this job
  • Knowledge of commonly used office concepts, practices, and procedures within a manufacturing environment
  • Must be able to follow all Plant Safety rules
  • Must be able to function with a degree of independence with general supervision and guidance
  • Must be an effective team member
  • Ability to prioritize and manage time effectively
  • Knowledge of MS office, Excel, Word
  • Working knowledge of Mohawk Computer systems
2

Order Support Resume Examples & Samples

  • Validating sales orders for accuracy and compliance with internal formats
  • Communicating with existing/new client base and processing orders
  • Liaising with other internal departments to ensure a streamline order process
  • Daily office duties, answering the phones and scanning
  • Proficient in the use of Microsoft Word and Excel
  • Excellent administration skills are a must, with accurate data entry skills
3

Order Support Specialist Resume Examples & Samples

  • Fluency in Portuguese is required
  • Normally requires 1 year of experience in the Online Store support environment with a strong working knowledge of business processes, policies, and procedures
  • A passion for customer service
  • Resourcefulness and flexibility
  • Advanced judgment and problem solving skills
  • Extreme attention to detail
  • Ability to work quickly and efficiently under deadline pressure
  • Outstanding follow through and organizational ability
  • In-depth knowledge of Online Store policies and procedures
4

Trade Order Support Analyst Resume Examples & Samples

  • Works with portfolio managers, traders and compliance department to ensure completeness and accuracy of system trade compliance rules
  • Designs, develops, tests and implements trade rules in accordance with business requirements and priorities
  • Works with external authorities to ensure adherence with all current and impending trading and reporting regulations
  • Analyzes reports generated by Charles River and works with Portfolio Managers to resolve exceptions
  • Enhances and maintains Charles River system reports to meet business specifications
5

One Time Order Support & Added Volume Processor Resume Examples & Samples

  • Processes complex check-in for added serial volumes, periodicals, monographic sets, and monographs received in series. May act as backup for the Check-in Supervisor
  • Resolves order and holdings record problems, including set up of new order and holdings records; maintains information in vendor databases; consults with supervisor or staff in other technical services units as required
  • Initiates routine claims for overdue orders
  • Prepares invoices for payment
  • Processes returns of physical volumes to vendors
  • Triages incoming phone calls and incoming email for the Division
  • Places selected one-time orders using the local integrated library system, vendor databases, and OCLC Connexion
  • Assists in training student assistants, as needed
  • Communicates appropriately, effectively and positively. Plays an active role in staying informed and participating in Libraries and unit meetings, activities and events
  • Familiarity with one or more Western European languages in addition to English
  • Work experience in both monographic and serials acquisitions in a large academic library
  • Work experience with Ex Libris Alma or Voyager acquisitions modules
  • Knowledge of MARC formats and library cataloging rules
  • Problem-solving skills in an electronic environment
6

Planning Order Support Resume Examples & Samples

  • Daily order acceptance from central Customer Care
  • Order confirmation
  • Liaise with shipping / production / warehousing personnel regarding transport / supply issues
  • Maintain close contact with all relevant parties, and manage information sharing
  • Respond to queries on shortages or changes to delivery schedules
  • Assimilation and co-ordination of information
  • Address emergency deliveries, should they arise, before the close of daily business
  • General office administration
  • Forecasting and stock management
  • Other responsibilities as may be assigned from time to time
  • The successful candidate will possess the ability to work under pressure and to tight deadlines
  • The individual most possess excellent computer skills (Excel / Word / PowerPoint)
  • Must be professional with an outgoing and friendly disposition
  • Ability to communicate effectively both written and verbal with a variety of internal contacts
7

Order Support Associate Resume Examples & Samples

  • Excellent phone skills/ telephone use
  • Must be available for overtime
  • Excellent communication skills(oral and written)
  • Commute to other Tiffany & Co. locations as necessary
  • Detail oriented, organized, logical
  • Working knowledge of DMS, MIPS and PKMS
  • Knowledge of Outlook, Excel, and Word Microsoft applications
  • Ability to work independently as a department home agent
8

Order Support Associate Resume Examples & Samples

  • Adheres to all company policies and standard operating procedures
  • Other responsibilities may be assigned. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
  • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions and decimals
  • Ability to determine the number of individual things in a unit or group
  • Ability to understand the meaning of written or printed matter and to record information by inscribing characters or symbols. The physical demands described here are representative of those that must be met by an Associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions
  • The Associate is regularly required to walk or stand
  • The Associate must regularly lift and/or move up to 18kg (40lbs.)
  • The Associate will be required to perform tasks involving firm grasping
  • The Associate will occasionally be required to bend, twist or squat
  • The Associate will be involved in frequent repetitive hand actions
  • The Associate will be required to reach above shoulder height and below waist level
  • Job Title:* Order Support Associate
  • Req ID:* 747530BR
  • Canada Walmart Division:* Retail Store Associates
  • Canadian Cities:* Burlington
  • Store Location:* Appleby Line & Dundas Street Hwy# 5
  • Employment Type:* Hourly PT
9

Order Support Associate Resume Examples & Samples

  • Req ID:* 751719BR
  • Canadian Cities:* Stouffville
  • Store Location:* Highway 48 & Hoover Park Drive
  • Employment Type:* Part Time
10

Customer Care Order Support Manager Resume Examples & Samples

  • Availability
  • Functions
  • Basic Information
  • Order status
  • Ship status
  • Change orders
  • Cancel order
  • Expedites
  • Clarification
  • Literature request
  • Policy / T&C’s
  • Wholesale fulfillment
  • RSI Administration
  • Out of warranty repair
  • Order fulfillment
  • Proactive notifications
  • Pre-shipment value stream
  • Bachelor’s degree in Business or relevant field, Master’s degree preferred
  • 7-10 years progressive customer facing experience
  • Exceptional customer focus with ability to understand customer needs
  • Ability to interact and communicate effectively at all levels of the organization
  • Proven process improvement, lean methodology experience
  • Excellent oral, written and presentation skills
  • Problem solving ability in a complex environment
  • Ability to think strategically and execute to get results
  • Proven commitment to achieve goals
  • Ability to design and drive performance improvement
  • Customer centric with the ability to balance customer benefits and business goals effectively
  • Strong organizational skills with the ability to execute/implement on strategic design
  • Capability to manage multiple priorities, manage virtual teams and gain cooperation while driving accountability
  • Collaboration and strong interpersonal skills leading within the organization as a change agent
11

Order Support Volvo Trucks Resume Examples & Samples

  • Make sure that all orders are planned correctly before def run
  • Follow the predefined KPI’s around order book stability and take actions for improvements
  • Cooperate with the order coordinator to secure a proactive restriction process
  • Cooperate with the technical sales engineer in the handling of customer adaptation (CA) requests
  • Support the dealer network concerning planning and product issues in order to reach a good customer satisfaction
  • Send out information to the dealer network concerning delivery lead-times, so that the dealer can supply the customer with correct planning information
  • Through a continuous attention for the customer, obtain a good general result for your region on the annual Customer Perception Survey (CPS), meaning above the agreed norm
  • Contribute to a good cooperation with the market company in order to share information and have univocal communication towards the dealer network
  • Hold a Univeristy degree
  • Highly accurate
  • Active team working
  • Swedish and English is a must
  • Good understanding of manufacturing and logistics
12

National Order Support Coordinator Resume Examples & Samples

  • Capture data and produce reports as required by the sales process and sales team
  • Demonstrate problem analysis and solution formulation skills
  • Demonstrate proactive management
  • Display good verbal and written communication ability
  • Possess the ability to manage assigned work processes
13

Gulf Order Support Coordinator Resume Examples & Samples

  • Maintain master data in planning system R3 / SAP APO
  • Work Closely with Demand / Supply Manager – gulf in order to identify monthly targets / plans for each country
  • Capture orders from Customers/Distributors, Update customer PO file, Share shipment plans & finally track delivery to customers
  • Follow up with distributors for clearance / report back to business any shortfalls / failures
  • Maintain R3 system, Sales order entries / adjustments / invoicing & Credit notes on timely basis
  • Follow closely DANGO controls to ensure 100% compliance within DANONE framework
14

BC Advanced Order Support Specialist Resume Examples & Samples

  • Ensure the total satisfaction of all Business Class customers with the processing and completion of their contracted work requests for advanced products
  • Coordinate routing and dispatch of all installations and service calls for advance and SONET technicians
  • Tracking of all installations and service calls in advance Delivery Schedule and Carrier Tracker, providing real time updates as work is completed
  • Coordinate all aspects of new product sales, and installation functions to completion with all other participating parties
  • Coordinate weekly and monthly reporting of productivity for fiber/advanced services teams
  • Coordinate with the Project Managers and complex order Coordinators to confirm work requirements, installation dates and meeting times to complete the work contracted
  • Check and verify all work orders for accuracy, completeness and correct information and build change tickets for both teams
  • Notify Account Executive’s and other appropriate team members of all order activities including, order dates, completions, cancellations & not-done’s
  • Verify the accuracy and completeness of the database for all commercial prospects and customers
  • Coordinate hub site access for all installations, service calls and special projects with hub site management for advanced and fiber technicians
  • Coordinate with customers on scheduling of installations, service calls and special projects. Work one-on-one with the Billing, Quality Care and Tier 3 personnel to insure a smooth and trouble-free installation on or before the due date committed to the customer
  • Maintain inventory of supplies and CPE, placing orders from the warehouse when necessary
  • Assist collections department with the coordination of service disconnects and CPE recovery
  • Knowledge of cable industry or service industry is helpful
  • Experience with CRTs, calculator, 10-key, telephone, cash register and personal computer
  • Ability to maintain records in a well-organized manner
  • Good verbal, written and interpersonal communications
  • Prior customer service, tier 3 or dispatch experience
  • Knowledge of Billing system, SFDC, Eventrak, granite
  • Technical experience with SONET , Ethernet and Fiber Optic technologies
  • Experience in Telephone PRI account coordination required
  • Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations such as projections, budgets, and business plans
  • Ability to look at and work on Computer for an extended period of time
  • Ability to effectively use telephone for communication
  • Ability to lift and carry supplies and equipment, up to 25 lbs
15

Customer Order Support Specialist Resume Examples & Samples

  • Inbound order paperwork Q/A and dispute resolution
  • Assist the Sales Representatives with paperwork understanding & accuracy
  • Screening accuracy/conflict resolution
  • Order tracking, ERA management, and SFDC maintenance
  • Preparing installation paperwork and communications
  • Lease backlog/funding management
  • Commission audit review
  • Quality assurance for multiple disciplines
  • Case management experience
  • Sales Support
  • Team Player and goal oriented
  • 2+ years of administrative experience
  • Outstanding organizational and written communication skills
  • Ability to manage multiple tasks simultaneously, often with short deadlines
  • Accountable
  • Customer Centric
  • Knowledgeable
16

Order Support Specialist Resume Examples & Samples

  • Ability to constantly, stand, walk push/pull and reach above shoulder level
  • Ability to push, pull, lift, and carry up to 30 pounds constantly, up to 40 pounds frequently and lift up to 60 pounds occasionally
  • Basic computer knowledge in a Windows environment
  • Ability to analyze problems and effectively resolve issues
  • Ability to communicate effectively with all personnel
  • Proficient with math calculations
  • Knowledge of the VAX system
  • Must pass certification to operate lift trucks and power lift equipment
17

Order Support Specialist Resume Examples & Samples

  • 1+ years of experience in online store support with a strong working knowledge of business processes, policies, and procedures
  • In-depth knowledge of online store policies and procedures
  • Ideal candidate will have owned or have experience using Mac or iOS devices
  • Ability and willingness to work non-standard business hours
  • Complex problem-solving capacity (problem solving skills)
  • Technical aptitude (computer literate, able to quickly learn new applications, can use multiple applications simultaneously)
  • Availability to work a flexible schedule, including nights and weekends
18

Order Support Resume Examples & Samples

  • Be the contact person between the sales organisation and GTO for questions concerning the ordering and planning of new trucks
  • Give correct advice to the dealer network concerning the standard product offering so that the order can be specified correctly according to the wishes of the customer
  • Support the dealer network in the daily use of the order systems (OM, VSS)
  • Continuously monitor the orderbook and take the necessary actions to obtain optimal planning & specification according to the wishes of the customer
  • Guarantee, together with your team, a continuous availability for the dealer network during the agreed working hours
  • Take actions in order to continuously improve and maintain your required competences (product and market knowledge) and to apply this optimally in the own organisation
  • Take initiative to regularly exchange information with the region (logistic manager and sales administration) to discuss ongoing issues and new initiatives
  • Follow up the predefined SLM’s (service level measurement) and take actions for improvements
  • Actively contribute to the Order Business Plan
  • Hold a bachelor degree
  • Positive mindset and a can do attitude
  • Good understanding of the sales environments
  • Knowledge of Volvo planning tools
19

Senior Order Support / Audit Representative Resume Examples & Samples

  • Ensure reports are received, reviewed and audited daily. Review all reports to ensure auditing is ready for the Royalty processing deadline
  • Coach and support Member Services staff with problem orders, marketing plans, order-placing, product information problems and escalated Member calls
  • Proactively monitor the Symposium system to ensure optimum call handling
  • Support Supervisors as needed regarding system problems, roundtable meetings/huddles and floor walking when they are unavailable
  • Track and disseminate daily updates via flyers, handouts, emails and announcements
  • Identify and document coaching opportunities for Member Services staff through the Member Relationship Management system
  • Correspond with internal departments and domestic and international Distribution Centers to resolve problem orders
  • Resolve all Member issues within the established Service Level Agreement timeframe, based on the department’s policies and procedures
  • Assist in updating Order Support Policies & Procedures, and modify Order Support reports when necessary
  • Receive, document, research and resolve Receiver’s/Return Merchandise Authorizations from the Los Angeles and Memphis Distribution Centers
  • Excellent customer service, problem solving and leadership skills
  • Ability to interact effectively at all levels with sensitivity to cultural diversity
  • Ability to effectively communicate verbally and in written format
  • 2-3 years in a Sales Order/Order Support position
  • Knowledge of Herbalife Management System order entry, order inquiry, general inquiry and Member maintenance processes
  • Proficiency in Microsoft Office and Outlook suites
  • 5 years in a Sales Order/Order Support position
  • Knowledge of the Herbalife Sales & Marketing Plan
20

Wealth Management Trade Order Support Analyst Resume Examples & Samples

  • Works with portfolio managers, traders and compliance department to ensure completeness and accuracy of the trade system
  • Participate in the implementation of system, product, and process enhancements that affect investment trading systems data, compliance and reporting aspects
  • Analyzes and resolves data issues, and proactively works to identify and eliminate recurring data problems
  • Reviews TOEINT reports to find exceptions and resolves errors quickly and accurately
  • Work as a project team member to test and install upgrades as they are available
  • Additional duties, as requested