Advanced Support Resume Samples

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BC
B Cartwright
Brendon
Cartwright
913 Medhurst Mills
Boston
MA
+1 (555) 545 7441
913 Medhurst Mills
Boston
MA
Phone
p +1 (555) 545 7441
Experience Experience
Phoenix, AZ
Advanced Support Analyst
Phoenix, AZ
Raynor-Mann
Phoenix, AZ
Advanced Support Analyst
  • Advise the team leader in developing improvements to support team processes and procedures and ensure agreed procedures are followed
  • Maintain system support documentation for all supported applications, ensuring it is kept up to date within Application Profiles and included as part of Project handover
  • Assist with project work on supported applications from time to time
  • Assist with regular system upgrades on applications by reviewing functionality changes (new/amended), system testing, client training, user reviews and updating of support documentation
  • Provide day-to-day support for applications in the Project Delivery Systems portfolio
  • Coordinate implementation of any new processes and continuous improvement initiatives
  • Assist in preparation of support rotation
Chicago, IL
Advanced Technical Support
Chicago, IL
Dietrich LLC
Chicago, IL
Advanced Technical Support
  • Writing regular expressions "regex"
  • Feeding our system with new findings to improve our automation process
  • Troubleshooting customers websites with WordPress, Joomla, Drupal and other CMS software
  • Create accounts and update information on existing accounts. Properly use billing, provisioning, trouble-ticketing, and related customer-management systems
  • Provide information regarding products and services, and respond to other types of inquiries
  • Receive high volume of incoming phone calls and respond to inquiries in a manner which meets high quality, productivity and other performance standards
  • Knowledge of the suite of Internet protocols, including TCP/IP, DNS, DHCP as well as networks and LANs
present
Detroit, MI
Advanced Technical Support Engineer
Detroit, MI
Hansen, Swaniawski and Kunde
present
Detroit, MI
Advanced Technical Support Engineer
present
  • Work with little or no supervision to provide advanced complex troubleshooting assistance, problem replication / duplication, and diagnostic support
  • Provide advanced technical support for both the application and environment including operating system, database, and network
  • Proactively identify potential conflicts and delays, and work to manage and mitigate project risks
  • Provide regular updates on the status of assigned cases to management
  • Provide support to Network Analysts with respect to training on new features or technologies; lessons learned expert trouble-shooting advice etc
  • Provide highest standard of technical support, develop personal technical expertise
  • Join a supportive team and enjoy a workplace that offers further career development opportunities
Education Education
Bachelor’s Degree in Computer Science
Bachelor’s Degree in Computer Science
University of Tennessee
Bachelor’s Degree in Computer Science
Skills Skills
  • Basic/Intermediate knowledge of Microsoft Windows
  • Basic/intermediate knowledge of Microsoft Office – (e.g. Word, Excel, Outlook, Access, PowerPoint)
  • Basic/intermediate knowledge of the Internet
  • Ability to work under pressure
  • Ability to work unsupervised
  • Multi-tasking
  • Relationship building skills
  • Previous CRM Experience
  • Typing Skills – 30 to 40 wpm
  • Moderate understanding of Cellular network connectivity and troubleshooting
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15 Advanced Support resume templates

1

Advanced Support Analyst Resume Examples & Samples

  • Maintain system support documentation for all supported applications, ensuring it is kept up to date within Application Profiles and included as part of Project handover
  • Develop and manage productive relationships with key business partners including monitoring of Service Level Agreements and conducting regular service review meetings
  • Monitor system integrity through daily system checks, to ensure a high standard of service is provided to clients
  • Assist in preparation of support rotation
  • A Bachelor’s Degree in Computer Information Systems \ Computer Science is preferred or commensurate relevant work experience
  • Experience of working with data related to Derivative Instruments and understanding of derivatives terminology preferred
  • Possess a good understanding of the business drivers within an investment services company
  • Must have good organization and planning skills
  • Be able to work under pressure and multi-task
  • Have the ability to manage conflict
2

Advanced Technical Support Resume Examples & Samples

  • Answer incoming phone calls from field personnel. Provide technical support of all TWC related products and services
  • Properly use billing, provisioning, trouble-ticketing, and related customer-management systems
  • Technicial plant knowledge
3

Advanced Technical Support System Z Resume Examples & Samples

  • System z Hardware technology (HMC, Sysplex architecture, etc.)
  • Z/OS (JCL, TSO, RMF, SDSF,etc.)
  • Z/VM (DIRMAINT, Performance Toolkit, etc.)
  • Linux (zLinux or x86 Linux, Shell, Script, etc)
  • Database (DB2 for z/OS or Oracle,etc.)
4

Advanced Support Technician Resume Examples & Samples

  • Must be able to support a flexible schedule (evening and weekend availability if necessary.)
  • Must be able to work both independently and in a team environment
  • Must have demonstrated analytical and problem solving skills
  • Good documentation skills, including the ability to prepare simple documentation are highly desirable
  • Polished presentation and communication skills are required, including proficiency in the Microsoft Office Suite of applications, specifically Excel, Word, and PowerPoint
  • Strong written communication skills including; writing and organization
5

Advanced Threat Support Engineer Resume Examples & Samples

  • Role & responsibilities
  • Clear and effective communication skills(oral and written English)
  • Excellent email and telephone etiquette
  • Listening skills. Analytical and problem solving skills
  • Ability to work as a part of a global team
  • Readiness to work in morning / evening shifts. Weekend of rotation basis
  • Readiness to work in morning / evening shifts. Weekend of rotation basis.IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status
6

Advanced Development & Investigation Support Manager Resume Examples & Samples

  • Bachelor's degree, or equivalent work experience
  • Ten or more years of experience in an applicable risk management environment
  • Applicable certifications
  • Considerable knowledge of applicable laws, regulations, financial services, and regulatory trends related to the Bank Secrecy Act and the USA PATRIOT ACT
  • Experience managing a BSA/AML reporting function and associated tools (SAS, Tableau, etc.)
  • Experience with exposure reviews and documentation, especially GTOs
  • Proven ability to communicate key AML concepts to diverse audiences
  • Working knowledge of Model Risk Management standards and practices
  • Ability to conceive and deploy novel technological solutions
  • Strong leadership and management skills of processes, projects and people
  • Strong analytical, problem-solving and negotiation skills
7

Technical Support Engineer Advanced Services Team Resume Examples & Samples

  • Support Fortinet’s customers in country, regionally and globally and may meet customers on a regular basis
  • Understand the customer network/security implementation and requirement technically
  • Technical issue analysis, troubleshooting and consultation for customer
  • Effective communication with customers and colleagues
  • Manage customer expectation correctly
  • Provide technical solution recommendation or workaround for any Fortinet product model limitation/known issue
  • Customer case management and escalation
  • Reproduce customer issue/bug in Fortinet APAC lab
  • Contribute to the team's success and be part of good team player
  • 3-5 years working experience in networking/security related field
  • Experience in TCP/IP, dynamic routing and L2/L3 network protocols implementation
  • Got sense of urgency and capable to handle tense situation
8

Advanced Development & Investigation Support User Experience Analyst Resume Examples & Samples

  • Eight or more years of experience in an applicable risk management environment
  • Applicable certifications
  • Ability to conceive and deploy novel technological solutions
  • Capability to quickly apply interaction design principles in existing and new interfaces
  • Strong leadership and management skills of processes, projects and people
  • Strong analytical, problem-solving and negotiation skills
9

Advanced Support Analyst Resume Examples & Samples

  • Familiarization with the Application Services’ processes, policies, and workflows
  • Provide day-to-day support for applications in the Project Delivery Systems portfolio
  • Prioritize and assign support tickets; route support tickets to appropriate teams
  • Document issues, investigative steps, and resolutions for knowledge base
  • Communicate with business and other stakeholders on on-going investigations and resolutions
  • Interact with other support analysts and tier-III analysts for difficult problems
  • Escalate issues to tier-III support when necessary
  • Four year Degree / Diploma or University degree in computer systems design or computer science, and / or 5 years equivalent work experience
  • Minimum 2 years of experience in application support
  • Some experience within the engineering industry required
  • Some knowledge of one or more technical engineering application suites preferred (such as AVEVA,Autodesk, Bentley, Intergraph products)
  • Knowledge of project execution and planning tools (eg Primavera/Microsoft Project) an advantage
  • Broad awareness of IT environment and infrastructure in relation to application deployment, authentication and access
  • Strong knowledge of application support best practices and methodologies
  • Strong customer-service orientation
  • Interest in engineering technical applications, including CAD / graphical and design tools
  • Ability to conduct research into application issues
10

Advanced Technical Support Resume Examples & Samples

  • Provide technical support of all Charter/Spectrum HSO related products and services including Digital Phone
  • Work with all National Help Desks, National and Regional Operations Centers, and local technical staff to investigate, assess, and resolve issues
  • Create accounts and update information on existing accounts. Properly use billing, provisioning, trouble-ticketing, and related customer-management systems
  • Provide information regarding products and services, and respond to other types of inquiries
  • Provide outstanding customer service following all established guidelines, policies, and procedures
  • Provide advanced technical phone support for our Digital Phone Field technicians, Diagnose and resolve software/hardware problems including identifying customer premises equipment
  • Resolve specific technical issues regarding more advanced aspects such as the NIC, PC settings, server data and boot files and installing hardware and drivers
  • Analyze customer history data to determine which solutions have been tried and provide alternative recommendations
11

Advanced Support Resume Examples & Samples

  • Provide phone based support 100% of the workday using a professional speaking voice (Unless notified by supervisor/manager)
  • Inbound/Outbound communications with Clients – (e.g. Calls, E-mails)
  • Maintain a high level of call quality as measured by a dedicated Quality Assurance team
  • Demonstrates exceptional customer service on all internal and external interactions
  • Review and respond to client complaints – (e.g. Escalate the appropriate path when necessary)
  • Provide technical and administrative support to Dealership staff - (e.g. Sales, Service, Subscribers, and Help Desks)
  • Advise/educate clients within procedural guidelines to ensure a complete understanding of the process
  • Consistent and coherent documenting of every call interaction
  • Demonstrate ownership of issues through resolution
  • Handle customer tech support calls and emails relating to web portal and mobile applications
  • Actively participate in team discussions/meetings
  • Ability to work in a team and independently as needed
  • Ability to share critical information with peers and ensure that procedural information is current and accurate
  • Case load management with daily follow-up with customers
  • Understand Cellular troubleshooting and connectivity concepts
  • Research and troubleshoot of questions and problems
  • Use active listening, problem-solving, and critical thinking to resolve customer concerns
  • Enthusiastic approach towards learning new systems and skills
  • Other duties that may be assigned by Team Lead/Supervisor/Manager
  • Basic/Intermediate knowledge of Microsoft Windows
  • Call Center Customer Service and/or Client Relationship Experience – 5 years
  • Technical Support – 1yr
  • Moderate understanding of Cellular network connectivity and troubleshooting
  • Typing Skills – 30 to 40 wpm
  • Multi-tasking
  • Relationship building skills
  • Previous CRM Experience
  • Critical Thinking Oriented
  • Basic/intermediate knowledge of Microsoft Office – (e.g. Word, Excel, Outlook, Access, PowerPoint)
  • Basic/intermediate knowledge of the Internet
  • Ability to work under pressure
  • Communication – Verbal/Written
  • Task Oriented
  • Schedule Flexibility (Evenings/Weekends)
  • Organizational skills
  • Ability to work unsupervised
12

Advanced Support Group Resume Examples & Samples

  • Lead the resolution of escalated and advanced technical issues
  • Influence product direction by contributing knowledge of customer applications
  • Directly influence new features by reviewing designs, participating in usability studies and/or modifying source code
  • Facilitate collaboration between customers and development teams
  • Create content for the MathWorks' community, including application demonstrations and technical writing 
  • Mentor engineers in their technical and career growth
  • A bachelor's degree and 7 years of professional work experience (or a master's degree and 5 years of professional work experience, or a PhD degree) is required
  • 3+ years of experience using Simulink or other tools to generate code for embedded software development
  • Proficient in C/C++ and associated compilers
  • Experience with Configuration Management (CM) systems for source control
  • Experience integrating existing (legacy) code into model-based design applications
  • Excellent communication, problem-solving, and multi-tasking skills
  • Understanding of the design challenges within the Aerospace and/or Automotive industries is a strong plus
13

Advanced Technical Support Engineer Resume Examples & Samples

  • Prepare and provide technical trainings on request
  • Min 5 years hands on experience in programming and commissioning of different Protection relays applications
  • Knowledge of various Process and Applications
  • Understanding of various IEC protocols
  • Knowledge of HMI and SCADA programming to establish Man Machine interface
  • Excellent communication skills (Oral & Written) and ability to interact with global customers
  • Excellent problem solving and data analytical approach
  • Hands-on experience and Wide understanding of Schneider Electric products, solutions and engineering concepts is an advantage
14

Advanced Technical Support Resume Examples & Samples

  • Minimum 12 months of technical experience in an end-user support role
  • Flexible availability for possible weekend on-call duties
  • Knowledge of laptop and mobile devices hardware
  • Experience and familiary with Windows Operating System (directory services, policies, profiles, backup, data encryption etc.)
  • Knowledge of the iOS system
  • MAC knowledge is a plus
  • Advanced knowledge of Mail Clients
  • Familiarity with network protocols, DNS and VPN concepts
  • Experience with mobile connectivity technologies (e.g., 3G/4G and WLAN)
  • Microsoft Office Technical and Functional knowledge
  • Experience with and knowledge of web browsers and Java
  • Programming skills or experience in Backend Technologies / Infrastructure support preferred
  • Microsoft certification (MCSE preferred)
  • Fluent knowledge of English, both verbal and written
15

Advanced Technical Support Engineer Resume Examples & Samples

  • Provide advanced technical support for both the application and environment including operating system, database, and network
  • Lead accounts through multiple issue resolution including customer meetings, status reports, and updates
  • Respond to phone, email, and web ticket customer issues within target service levels
  • Maintain current working knowledge of Axway products and technology
  • A desire to learn network connectivity and communication protocols
  • B2B experience preferred
  • Knowledge of client-server architecture
  • Experience in Oracle and SQL
  • Background in Windows and UNIX troubleshooting is beneficial
  • Previous Advanced Technical Support experience in a multinational environment is highly appreciated
  • Response and resolution times
  • Excellent verbal and written communication skills in French and English
  • Effective problem-solving skills
  • Self-starting and self-motivated with a high level of initiative
  • High level of ownership and accountability
16

Advanced Technical Support Engineer Resume Examples & Samples

  • Provide beta/sprint support for assigned products
  • Perform after hours pager/cell phone support on a rotating basis
  • A desire to learn network connectivity and communication protocols. B2B experience preferred, previous experience with Axway products is highly desirable
  • Experience with programming languages including Java, C++ and Perl advantageous
  • Experience in EDI, Rosettanet, ebXML, XML, EDIINT, AS1 and AS2 desirable
  • Experience in Oracle and SQL a plus
  • Knowledge of client server technology a plus
  • Previous Support Experience Background in Solaris, AIX, HP-UX, Linux beneficial
  • Physical presence required in the office during normal business hours and occasionally outside of the normal business hours
  • Work Schedule - Flexibility to maintain the business hours department coverage, including after hours, and weekends as needed
  • Experience in troubleshooting software products issues (install the proper product version, perform the use cases reported by the customer, isolate and replicate the same product behavior like in the customer’s context, distinguish between a software product limitation/error and an environement error)
  • Capable to replicate a software configuration issue or a software bug based on the sympthoms provided by the customer
  • Very good technical understanding in secure data transfer protocols (like FTP, FTPS, SFTP, HTTP, HTTPS, SMTP/POP3, etc.)
  • Hands on experience with virtualization techniques
  • Able to use a protocol analyzer software in order to interpret and detect protocol errors (i.e. WireShark or any other similar sniffers)
  • Relevant UNIX knowledge (environment variables, shell scripting, tools, basic signals, IPC, file system access permissions, etc)
  • Relevant DataBase utilization knowledge (SQL scripting, DataBase structure, etc)
  • Relevant File Coding Standards (XML/XSD, EDIFACT, UTF-8/ASCII, etc)
  • German Language (speaking and writing)
17

Customer Support Advanced Programs Lead Resume Examples & Samples

  • Provide design influence analysis to assess supportability impact of new/existing designs
  • Assist in defining/developing O-level and D-level maintenance concepts for each engine program
  • Utilize MIL-STD-1388-2B database to provide logistics support analysis on various engine hardware
  • Perform procedural maintenance task analysis (remove & replace, repair, fault isolation, etc.)
  • Gather and document reliability, maintainability and safety projections
  • Identify tooling, support equipment and other logistics requirements
  • Provide inputs for level of repair analysis
  • Assist in defining/developing depot level tech data
  • Define scope of depot tech data requirements
  • Assist with identification and setup of tech data authoring system
  • Develop and/or direct the development of depot level maintenance source data
  • Provide technical logistics support to flight test and the field, as required
  • Coordinate hardware disposition and investigation activity
  • Extensive knowledge of military engine customers and customer support functions and processes as he/she will be the prime CSE focal point for each of the program(s)
  • Excellent communication and presentation skills as well as the ability to work in a teaming environment
  • Self-starter who is highly focused on meeting deliverables while requiring minimal daily direction
  • Knowledge of, and ability to work across, various customer support disciplines
18

Skilled Support Advanced Resume Examples & Samples

  • Be the technical leader for troubleshooting efforts on assigned equipment
  • Electrical and mechanical repairs including: troubleshooting, repair/replacement of components, procurement of repair parts, reinstallation, and start-up
  • Possess the ability to interpret mechanical, electrical, and piping drawings / schematics
  • Possess a good working knowledge of coolants and lubricants and their use on the shop floor
  • Demonstrate a detailed understanding of the OSHA requirements for Electrical Safety and for Lockout/Tagout
  • Guide the Predictive Maintenance Team, and ensure all targets are met for plant systems
  • Possess a good basic understanding of the operation of 4160, 480, 277, 220 & 110 volt AC circuits, three phase AC power, transformers, electrical controls, electrical distribution, the relationship between voltage, current & resistance, motor controllers, contactors, starters & relays, DC & AC motor operations, etc
  • Possess a good basic understanding of the operation and installation of pumps, motors, power transmission equipment, gear boxes, mechanical drives, bearings, hydraulics, pneumatics, plumbing, etc
  • Possess a good basic understanding of Heating, Ventilation, & Air Conditioning (HVAC) systems, chillers, fans, louvers, and associated controls
  • Possess a good basic understanding of the installation, operation, and maintenance of complex industrial electrical distribution systems including transformers, circuit breakers, buss ducts, tap boxes, conduit runs, buss plugs, buss drops, motor control centers, main machinery disconnect wiring, control wiring, fuses, etc
  • Possess a good basic understanding of the National Electrical Code and the National Fire Protection Association (NFPA) Fire Protection Codes
  • Lead efforts to maintain, troubleshoot, repair, and PM any or all of the following equipment and systems
  • Building & Grounds
  • HVAC Systems & Chillers
  • Chill Water Systems & Process Cooling Water Systems
  • Coolants support equipment and distribution systems
  • Machine Lubrication Systems
  • Fire Protection Systems
  • Plant Air System and Air Compressors
  • Potable & Service Water Systems
  • Lighting, Receptacle, Fire Monitoring, and Security Systems
  • Battery Chargers, Diesel Generator, and Back Up Power Supplies
  • Building Automation & Computer Network Systems a plus
  • Other miscellaneous systems and equipment
  • O High School Diploma or equivalent
19

Advanced Tech Support Resume Examples & Samples

  • · Resolve technical requests from customer for product and solutions effectively within fixed timeframe
  • Understand, evaluate and reproduce received technical questions, determine the causes and convey the solution to reported problem
  • Creating and managing knowledgebase based on validated solutions
  • Ready to assist on onsite intervention when solving non standard or critical issues
  • Min 5 years hands on experience in programming and commissioning of different OEM's application (Machines ( Packaging, Hoisting, Textile, Pumping, Material Handling, HVAC.. etc) and Drives Applications (Process line, Hoisting, Crane, Fan/Pump etc.)
  • Sound knowledge of functioning and application of Variable Frequency Drives, Induction Motor, Servo Motors, Servo Drives, Stepper Motors and Stepper Drives
  • Knowledge of various PLC programming languages such as CoDeSys and IEC programming languages
  • Understanding of various Network/Data Communication such as CANOpen, Profibus DP, Profinet, Modbus TCP/IP, Ethernet/IP, Modbus RTU including wireless communication medium such as GSM/GPRS, Network Service Provider (NSP) and Client Server Architecture
  • Hands-on experience and wide understanding of Schneider Electric products, solutions and engineering concepts would be an advantage
20

Specialist, Advanced Technical Support Resume Examples & Samples

  • Work with TOC, BPS Help Desk, and local technical staff to investigate, assess, and resolve issues
  • Advanced knowledge of billing system and troubleshooting tools, such as ICOMS, OMSE, ATG, Unified, Arris
  • Ensure reliable exchange of information between other departments and field personnel
  • Expertise level Phone, HSD, and Video troubleshooting abilities
  • Ability to support the department efforts 365 days, including holidays
  • Project a positive attitude and be a team player
21

Advanced Life Support Technician Resume Examples & Samples

  • Participates in the provision of safe and effective care appropriate for the age of the population served according to regulatory requirements
  • Assists the registered nurse in the care of the patient at the bedside which may include ensuring safety precautions, ambulating patients, and providing assistance with activities of daily living (ADLs)
  • Performs and documents a quick sort triage function with emphasis on airway, circulation, and pain
  • Collects and documents accurate information for medical and legal purposes which may include but is not limited to medication history, social history, past medical history, and chief complaint
  • Assists with prioritizing department needs and maintaining efficient operations. Assists by transporting monitored or unmonitored patients to various departments/tests as appropriate or accompanying an RN during the transport of a patient
  • Proficiently performs the following skills/procedures and utilizes critical care equipment as needed which include but are not limited to the following: monitors/defibrillators, EKG, specialized IV access, cardiac monitor interpretation, blood draws and appropriate labeling, legal blood draws, computer entry, medical equipment operation, oxygen therapy via nasal cannula, mask of bag valve, urine drip test, blood glucose test, point of care testing, obtaining and monitoring vital signs, suture set up and prep, application of medications within scope, dressings or tube gauze to wounds or burns, application of steri-strips, irrigation, insertion of foley catheter, and use of and monitoring of soft and leather restraints
  • Manages basic inventory and performs tasks related to storage, issue, and replacement of supplies
22

Advanced Technical Support Engineer Resume Examples & Samples

  • Manage integration of projects/upgrades into the Network
  • Drive complex outage from a technical side and restore the services in synchronization with the customer, partners and Technical Support Operations
  • Resolve incidents within defined time period, and escalate unresolved incidents to Technical Support Operations, Outside Equipment Manufacturer (OEM), third-party providers, etc
  • Ensure successful implementation of permanent fixes in the network by creating emergency Change Request Board (CRB) according to customer-defined procedures
  • Provide support to Network Analysts with respect to training on new features or technologies; lessons learned expert trouble-shooting advice etc
  • Test products/services/improvements/bug resolutions for integrated hardware/software systems
  • Integrate SW/HW build-controlled productions releases (i.e., “patch”, maintenance deliveries, additions)
  • Problem identification by identifying recurring incidents
23

Advanced Technical Support Engineer Resume Examples & Samples

  • Provide highest standard of technical support, develop personal technical expertise
  • Develop company knowledge resources
  • Increase customer satisfaction, refine customer management skills
  • Advance reputation of the company
  • Diploma/Degree in Electrical, Electronic, Power, Process Automation, Mechatronic, Chemical, Software or Computer Engineering, or Trade Qualification with relevant experience
  • Product specific training and Training qualifications desirable
  • Experience in electrical engineering and installations, technical fault finding and control systems Knowledge of communication protocols
  • Computer literate, Excellent written and spoken abilities, Technical fault finding skills, Data analysis, Awareness of electrical standards
24

Support Engineer for Advanced Secure Support Resume Examples & Samples

  • Become a valuable member of the Advanced Secure Support delivery team able to manage customer situations and cases and work on customer specific infrastructure scenarios
  • Provide Secure Support Setup service in close cooperation with Global Secure Customer Interaction
  • Manage the day to day operation and delivery within the local secure hub
  • Technical exception handling in the infrastructure delivery of Secure Support Services
  • Aid customers for all security topics dealing with standard or customer specific remote access to customer systems
  • Actively drive the communication and follow up with the customer on the functional and technical level taking into account the Secure Support Services delivery constraints
  • Interact with different SAP units (Corporate Security, SAP IT SAP DC Services…) and front office roles (TQM, EA, ESA, Consulting Project Lead, etc.)
  • Work in close cooperation with the technical infrastructure GFM in Germany for the customer-focused implementation of infrastructure related features of Advanced Secure Support
  • Responsibility for installation, configuration, administration, and support of secure LAN/WAN systems for Advanced Secure Support customers worldwide out of a high secure environment
  • At least 3 years of experience in IT-operations, IT-network security and/or IT-consulting roles
  • Base knowledge of SAP Products, such as SAP NetWeaver, SAP CRM, etc
  • Existing security clearance will be an advantage in selection process
  • Good understanding of technical feature of Secure Support Services (such as Router, WTS, Secure Room, TCP/IP, IPsec, etc.) and the SAP Remote Connectivity framework
  • Team worker to collaborate with customer IT staff, Account Executives, as well as with SAP IT and SAP DBS colleagues
  • Good customer consulting with strong customer facing experience
  • Strong interpersonal skills and assertiveness
  • Systematic, communicative, and creative focus
  • Fluent in English and German, additional French language skills considered an advantage
  • Willingness to go through GERMAN security clearance process
25

Senior Principal Advanced Support Analyst Resume Examples & Samples

  • Oracle RDBMS (11gR2 and 12c)
  • Oracle Data Integrator (ODI)
  • Oracle Lifecycle Management
  • Oracle Streaming and GoldenGate
  • Oracle Advance Security
26

Senior Principal Advanced Support Analyst Resume Examples & Samples

  • Oracle WebLogic Server 11g and 12c R2
  • Oracle Enterprise Manager 13c
  • Oracle Web Tier 11g R1 and 12c R2
  • Oracle Identity Management Suite 11g R1
  • Oracle Identity Access Management Suite 11g R2
  • Oracle WebCenter Portal 11g R1 and 12c R2
27

Advanced Technical Support Engineer Resume Examples & Samples

  • Handle escalated Technical Support cases
  • Provide remote assistance and on-site support to Crestron’s dealers and customers while working to resolve technical issues that are not able to be efficiently resolved through typical phone support channels
  • Stage dealer projects and programs in the process of reproducing and resolving the reported issues
  • Review project designs and programming to ensure they conform to best practices
  • Gather logs, packet captures, and any other data necessary to effectively understand and ultimately resolve customer concerns
  • Perform site surveys to verify installations meet industry and Crestron standards
  • Maintain a high-level of professional communication with our dealers and clients throughout the processes of resolving their technical issues
  • Clearly define and communicate how the customers concerns will be addressed and effectively manage expectations
  • Facilitate formal customer communication
  • Communicate schedules
  • Provide status updates
  • Prepare project trip reports
  • Identify the need for resources, and subsequently take on team management responsibilities in relation to the resources available to resolve each case
  • Proactively identify potential conflicts and delays, and work to manage and mitigate project risks
  • Liaison with sustaining engineers and product line Technical Managers as required to resolve customer concerns
  • Clearly documents all case work through the case tracking system
  • Provide regular updates on the status of assigned cases to management
  • Ensure all customers receive world-class support
  • Nationwide Travel up to 40-60%. May include occasional travel to Canada and other international destinations
  • Bachelors in EE or CS degree preferred, not required. Crestron programming certification or equivalent experience is highly desirable
  • DMC-E credited engineer with experience designing, installing, and commissioning large scale distributed digital video technologies is highly desirable
  • Broad understanding of Ethernet networking technologies and protocols as they pertain to residential and commercial AV systems integration. CCNA or similar networking certification is highly desirable
  • Self-starter with proven ability to constantly learn new software and hardware technologies and an ability to quickly put that learning into practice in support of highly visible real-world projects
  • Demonstrable experienced with several of the following: C#, Microsoft PowerShell, BacNET/IP, and SIP/VOIP preferred
  • Experience with Crestron’s proprietary software development tools, including Simpl Windows, Simpl+, Simpl#, D3Pro, Crestron Studio
  • Familiarity with Unified Collaboration, Video Conferencing, Conference and Board Room presentation systems. Proficiency with, and knowledge of, streaming video protocols and technologies including H.264/H.265, Multicast and Unicast RTSP. Experience with industry leading audio DSPs as applied to AV systems integration
  • Experience with integrating residential and commercial technologies including, Lighting, HVAC, Distributed Audio/Video, Security and Surveillance Systems
  • Excellent written and verbal communications skills.This is a customer facing position and the ideal candidate will be able to communicate clearly and effectively while remaining focused on exceeding customer expectations
28

UAT Analyst / Advanced Tech Support Resume Examples & Samples

  • 3-5 years Advanced application support Tier 3 experience
  • 2-6 years of UAT / QA experience
  • Knowledge of accessing device system logs and be able to navigate and identify malfunctions
  • Experience in handheld devices is a plus but must have experience with webbased application systems
  • Functional knowledge of Salesforce and TFS
  • Excellent attention to detail and organizational skills
  • Strong problem solving skills and a willingness to delve deeply into complex issues
  • Ability to focus and prioritize in a fast paced environment
  • Exceptional communication, interpersonal and customer service skills
  • Must be able to create reports in excel and comfortable with pivot tables
  • Proven track record in client facing roles managing various stakeholders of the project/program
  • Generate report metrics from SF and TFS as needed by management
  • Ability to collaborate with cross-functional departments
  • Willingness to be extremely flexible and operate in the company’s best interests
  • Ability to develop strong working relationships with customers, co-workers and 3RD party installation partners
  • Bachelors in Computer Science or related IT field, or equivalent education or work experience
  • Knowledge of the UAT testing methods: integration, user acceptance testing. Ability to perform root cause analysis
  • Excellent communication skills (verbal and written)
  • Tier 3 customer support
  • 2-6 years UAT / QA Experience
  • Strong analytical skills with a keen attention to detail
  • Knowledge of TFS, JIRA, Sales Force, CRM or other Project Management tools
29

Advanced Technical Support Engineer Channel Managed Print Services Resume Examples & Samples

  • Rapid response to HP Printing partners complex technical issues – both remote and on-site
  • Reacting to A3 Printing technical support request from the Customer Relationship Team (CRT), Business Escalation Team (BES), CS Management, business partners etc
  • Regular scheduled account visits to discuss partner needs, issues and progress
  • Identification of training needs and delivery/management of training events – this for NPIs and current products
  • Contribute to ensure the technical readiness of support partners who deliver support services for HP products – Channel, MPS, Direct Business. This will include reviewing feasibility of new product introduction plans for EMEA and refining and delivering new and current product training
  • Collaborate with the GBU, GSE, field operations, repair partners and any other stakeholders to continuously improve the support experience at optimal cost
  • Be the focal point for collecting, documenting and sharing product technical knowledge with EMEA A3 partners (issues, solutions etc.)
  • Analyse SNPS and operational data (eg Backlog, SNiC) to identify issues, define root causes, propose solutions and develop corrective action plans, engaging relevant HP resources, as required, and with a focus on issue prevention
  • Rapid response to the CMPS/A3 Printing partners complex technical issues – both remote and on-site and including sw and fw
  • Contribution to business retention and growth by providing any necessary technical support, which may go beyond post-sales support boundaries
  • Integrate technical knowledge and business understanding to create solutions for Partners by collaborating with other internal functions and GBUs when necessary
  • To be completed by hiring manager
30

Rep-advanced Technical Support Resume Examples & Samples

  • Troubleshoot issues on customers sites
  • Install and configure the WAF
  • Customer support via ticket and email
31

Advanced Technical Support Resume Examples & Samples

  • Website Cleanup & Troubleshooting
  • Code Reading to determine if a particular file is malicious or not
  • Feeding our system with new findings to improve our automation process
32

Advanced Technical Support Resume Examples & Samples

  • Website cleanup and troubleshooting (this role will resolve customer issues through support tickets)
  • Code reading to determine if a particular file is malicious or not
  • Troubleshooting customers websites with WordPress, Joomla, Drupal and other CMS software
  • Writing regular expressions "regex"