Advanced Support Job Description

Advanced Support Job Description

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Advanced support provides functional expertise in application configuration, including best practices in Oracle EBS R12 (12.1.3, 12.2).

Advanced Support Duties & Responsibilities

To write an effective advanced support job description, begin by listing detailed duties, responsibilities and expectations. We have included advanced support job description templates that you can modify and use.

Sample responsibilities for this position include:

Work with configuration management group to ensure drawing and specification change information is documented appropriately into factory instructions
Overall system health including process monitoring, system capacity & performance monitoring, order flow monitoring and data quality checks
Static data management to ensure correct operation of the system and conformance with the rules of external exchanges
Change management including application configuration, client trading-strategy customization, user entitlements and access controls
Infrastructure management including server inventory management, week-end maintenance activities, DR testing activities
Integration and compatibility testing with external system dependencies
Analyzing and resolving trading related queries from the AES Sales Trading desk
Accurately manage order workload through various systems and tools
Coordinate and direct knowledge work done by all segment knowledge engineers, interns, division knowledge managers and learning services team members
Oversee and manage special projects in knowledge management

Advanced Support Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for Advanced Support

List any licenses or certifications required by the position: OCP, OCM, DBA, ACLS, PALS, CCNA, SANS, CISSP, CISA, NABCEP

Education for Advanced Support

Typically a job would require a certain level of education.

Employers hiring for the advanced support job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Collage Degree in Education, Department of Education, Computer Science, Engineering, Medical, Communication, Technical, Acting, Patient Care, Healthcare

Skills for Advanced Support

Desired skills for advanced support include:

Windows
Linux
UNIX
Customer's technical requirements and environments
Oracle VM / Virtualization solutions is an advantage
EBS 11i and in R12
Configuration Management
Relevant OS-system
E-Business Tax Module
Oracle Database

Desired experience for advanced support includes:

Knowledge of Cisco, Juniper, and Adva OS a plus
Extensive knowledge of networking protocols and routing environments in a network switched environment
Must be able to perform successfully in a fast paced Operations environment, with the ability to perform multiple tasks simultaneously
Must be able to meet deadlines and maintain SLA's
This position will interface with divisional and regional staff
This position requires extensive contact with customers, employees, management and the general public

Advanced Support Examples

1

Advanced Support Job Description

Job Description Example
Our company is growing rapidly and is searching for experienced candidates for the position of advanced support. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for advanced support
  • Communicate between segment knowledge leaders and Level 2 teams
  • Communicate knowledge team activities to Level 2 teams (knowledge processes, YouTube video notification emails)
  • Create and publish monthly customer support newsletter
  • Organize/coordinate open technical discussions
  • Provide guidance and training to knowledge support Interns
  • Monitor support forums and drive participation
  • Perform basic functions as a YouTube channel administrator (posting videos, reviewing metrics)
  • Support weekend testing/implementations for clients and applications company/client contingency testing for premier applications
  • Work closely with support teams/application programmers to help mitigate and resolve incidents within in a timely manner
  • Assist engineers with other work as required
Qualifications for advanced support
  • This position will supervise approximately a staff of eight Commercial Customer Support Engineers
  • Experience in order entry/support role in the telecommunications industry (Ideally CLEC background with strong voice and data expertise-including PRI, Metro Ethernet, and Fiber based products)
  • Experience with order management and order tracking
  • Ability to pull Customer Service Records (CSR's) for customers and familiarity with other LEC policies for Local Number Portability
  • Ability to explain to customer how we deliver solutions and what their options on the order form represent
  • Knowledge in Computer Networks
2

Advanced Support Job Description

Job Description Example
Our company is growing rapidly and is hiring for an advanced support. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for advanced support
  • Inbound/Outbound communications with Clients –
  • Review and respond to client complaints –
  • Provide technical and administrative support to Dealership staff -
  • Lead design and testing of a solar powered support vehicle trailer system
  • Vehicle preparation and coordination for on road Fuel Economy testing
  • Complete Vehicle testing review and comparison to requested project targets
  • Coordination with workshop and support of the demonstrator vehicle rebuilds and vehicle commissioning activities
  • Responsible for providing Business and System support to dealers on PIC system
  • In case of significant IT issues, impacting PIC processing, need to execute contingency processes, working closely with PIC IT and business teams, keeping dealers in the loop
  • Prepare UI documentation (mock-ups, use cases, task flows, prototypes, ) to be used by the product support team
Qualifications for advanced support
  • Will have demonstrated outstanding customer service "soft skills" and show a capacity to handle escalations
  • Knowledge in Read/Write/Comprehend Technical Jargon
  • Knowledge in Cyber Security Concepts
  • Knowledge in Computer Virtualization (VMWare)
  • Must be able to follow issues through to resolution in a timely and efficient manner while providing superior customer service to high dollar customers in a professional and courteous manner
  • Must be able to perform successfully in a fast paced Operations environment and handle multiple tasks simultaneously
3

Advanced Support Job Description

Job Description Example
Our innovative and growing company is looking for an advanced support. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for advanced support
  • Dynamic role in supporting the Advanced Customer Support business, North America Region
  • Understand opportunities and risk potential in the forecasts and help analyze their impact
  • Create scenario modeling, communicate to manager, areas of concern and actions required to meet financial commitments
  • Provide support for Finance, Operations, Delivery, and Sales inquiries
  • Drive automation of reporting within the group
  • Possess a good basic understanding of the operation of 4160, 480, 277, 220 & 110 volt AC circuits, three phase AC power, transformers, electrical controls, electrical distribution, the relationship between voltage, current & resistance, motor controllers, contactors, starters & relays, DC & AC motor operations
  • Possess a good basic understanding of the installation, operation, and maintenance of complex industrial electrical distribution systems including transformers, circuit breakers, buss ducts, tap boxes, conduit runs, buss plugs, buss drops, motor control centers, main machinery disconnect wiring, control wiring, fuses
  • Manage and direct preparedness training programs offered by the AEMRC
  • Develop and monitor annual goals and objectives
  • Prepare and manage the annual AHLS budget
Qualifications for advanced support
  • Must demonstrate, via testing an above average knowledge of RCCC policy, procedures, tool usage, and subject matter knowledge
  • Will have demonstrated sound judgment when dealing with customers and peers
  • Working knowledge of Time Warner Cable Digital Phone product (1year is preferred)
  • 6 mos - 1 year experience in a technical field, preferably with responsibility for LAN/WAN configuration, support, and interoperability preferred
  • 6 mos - 1 yr previous experience communicating with corporate customers in technical support environment preferred
  • Technology insight if it comes to Databases, and Operating Systems
4

Advanced Support Job Description

Job Description Example
Our company is hiring for an advanced support. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for advanced support
  • Approve and reconcile expenses
  • Support and supervise staff, including coaching, reviewing performance, and providing guidance on high-impact projects
  • Manage database, assess and correct database problems, make recommendations to update database
  • Evaluate current marketing strategies, (developing relationships with existing clients, fire departments, hospitals, nursing associations, state and federal preparedness administrators, publishers)
  • Assist with the design of new preparedness programs, including development of manuals and online programs
  • Oversee international licensing agreements
  • Oversee and maintain continuing education (CE) requirements for participants and CE agencies
  • Represent AHLS at national and international meetings
  • Provide administrative assistance to AHLS Administrative and Scientific Advisory Committees
  • Plan events for AHLS courses in Tucson and other cities
Qualifications for advanced support
  • Minimum 6 months experience in the RCCC or 5 years related experience
  • Provide appropriate and compliant documentation of complex processes, operational functional testing, troubleshooting of components, subassemblies, and materials
  • Independently coordinate assignments, meet timelines and perform job with little supervision
  • A basic knowledge of statistical analysis, and an ability to generate test protocols are each a plus
  • Minimum 6 months experience in the RCCC or 5 years related experience preferred
  • Must demonstrate, tool usage, and subject matter knowledge
5

Advanced Support Job Description

Job Description Example
Our innovative and growing company is hiring for an advanced support. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for advanced support
  • The Patient Support Technician may perform some or all of basic patient care needs such as bathing, feeding, vitals, activities of daily living, and transportation of patients
  • Provide timely and effective resolution to customer and PM requests
  • Follow test plan to completion and make necessary adjustments to customer account
  • Engage with the implementation team on the planning aspect of the implementation lifecycle
  • Responsible for contact center (ECC and SCC) support, while documenting all defects discovered during troubleshooting process
  • Responsible for validation, discovery, and global project planning for all prem-based leverage Projects to include Premise to cloud feature pairing
  • Responsible for supporting local sales representative in their efforts to achieve and grow AAS product utilization in the assigned territory
  • Identify additional sales opportunities and communicate them to the appropriate sales representative
  • Provides clinical training and education to customers
  • 10 Internal headcount
Qualifications for advanced support
  • Via testing an above average knowledge of RCCC policy procedures a plus
  • Some knowledge of technical engineering application suites preferred (such as AVEVA,Autodesk, Bentley, Intergraph products)
  • Graduation from an accredited four year college or university with major course work in a health care area, public administration, or a closely related field and EMS training credentials
  • Five years of experience as a field paramedic
  • Paramedic certification (Washington State and/or National Registry) current within the last 5 years
  • Must have a current Washington State Driver's License

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