Advanced Support Engineer Job Description

Advanced Support Engineer Job Description

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Advanced support engineer provides operational expertise with Web, OS (Linux, UNIX, Windows), and DB (Oracle, MS SQL).

Advanced Support Engineer Duties & Responsibilities

To write an effective advanced support engineer job description, begin by listing detailed duties, responsibilities and expectations. We have included advanced support engineer job description templates that you can modify and use.

Sample responsibilities for this position include:

Draft acquisition documentation to include acquisition plan, fee plan/milestone payment plan, statement of work, contract data requirements list, and other documentation required for a competitive source selection
Identify critical program milestones and match them with appropriate contract requirements
Develop artifacts and briefings in support of critical oversight reviews to include National Intelligence Acquisition Board (NIAB), Acquisition Strategy Councils (ASC), Contract Review Panels (CRP), and Quarterly Program Reviews (QPR)
Liaise with mission analysis and technical requirements teams to ensure completeness across the acquisition
Coordinate with other acquisition offices to ensure “end to end” acquisitions that reflect sound systems engineering practices
As part of a global team, Practice Sharing and Knowledge Sharing will be the basis to construct a solid, high quality delivery global team, taking part on global projects and initiatives
Expand the scope of your product knowledge to include additional functional areas, applications, focal points or modules, while maintaining expertise in your primary product support area
Define end-to-end system capabilities
Act as a gateway between the customer and the next level of resources
Resolve incidents within defined time period, and escalate unresolved incidents to Technical Support Operations, Outside Equipment Manufacturer (OEM), third-party providers

Advanced Support Engineer Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for Advanced Support Engineer

List any licenses or certifications required by the position: OCP, DBA, OCM, SANS, CISSP, CISA, NABCEP, SSL, ITIL, TOGAF

Education for Advanced Support Engineer

Typically a job would require a certain level of education.

Employers hiring for the advanced support engineer job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Master's Degree in Computer Science, Engineering, Communication, Technical, Business, Education, Science, Computer Engineering, Electrical Engineering, Design

Skills for Advanced Support Engineer

Desired skills for advanced support engineer include:

Windows
Linux
UNIX
Customer's technical requirements and environments
Oracle VM / Virtualization solutions is an advantage
EBS 11i and in R12
Configuration Management
Relevant OS-system
E-Business Tax Module
Oracle Database

Desired experience for advanced support engineer includes:

Ability to troubleshoot Scripting (eScript), MVG
Proven experience in Bigdata environments
10+ years NX CAM experience
This position will require excellent analytical, written and verbal communication skills
You must be able to comprehend complex software concepts and be familiar with common MS Office software
You need either experience with, or the ability to quickly learn a software-based customer call tracking software package

Advanced Support Engineer Examples

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Advanced Support Engineer Job Description

Job Description Example
Our growing company is looking to fill the role of advanced support engineer. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for advanced support engineer
  • Differentiate between inquiries that arise in user code, third party libraries or product features that may be outside the bounds of what is currently supported
  • Testing and benchmarking new MPI releases
  • Triage and follow up on bug reports submitted against MPIs
  • Liaise with 3rd party MPI vendors and follow up on 3rd party MPI bug reports
  • Support licensing, installer and runtime issues from customers
  • Support runtime and deployment development activities
  • Installing and configuring of new appliances with or without external storage units
  • Defective Appliance replacements (RMAs)
  • Configuring Intelligent Management Platform Interface (IPMI)
  • Conducting a standard configuration and verifying appliance is working as per customer specifications
Qualifications for advanced support engineer
  • The ATS Engineer primary job is to engage with customers, use his/her technical expertise to provide solutions to complex support issues and take ownership of the case until customer is satisfied with provided solution
  • Requirements Development and Requirements Management
  • Systems Acquisition
  • Able to use a protocol analyzer software in order to interpret and detect protocol errors
  • Advanced Video Engineer I will remotely troubleshoot and resolve video network issue in a timely manner or escalate accordingly
  • Must demonstrate computer skills, personal initiative, and ability to remain calm and focused in stressful situations
2

Advanced Support Engineer Job Description

Job Description Example
Our growing company is looking for an advanced support engineer. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for advanced support engineer
  • Appliance hardware replacements and upgrades, , Battery Backup Units, HBA cards, memory
  • Performing Migrations of customer data
  • Performing High availability configurations with appliance hardware
  • Performing Cloud configurations with appliance hardware
  • Performing testing and verification that new hardware is working properly
  • Assist Customer with applying firmware updates and engineering binaries to ensure successful updates as needed for scheduled services
  • Address any technical issues that may arise during replacements, installs, upgrades, configurations, migrations
  • Follow up with Customer post service to confirm the replacement, install or upgrade was successful and the system is fully operational
  • Be able to collaborate and coordinate with Project Manager, Field Services Implementation Coordinator, Field Engineer and Customer
  • Documenting and uploading evidence in Case Management System
Qualifications for advanced support engineer
  • Experience with network monitoring systems (Netcool, Big Brother), ticketing management systems (Remedy, Jira) and video analysis tools such as Tektronix Sentry, IneoQuest (IQ) iVMS or cVOC a plus
  • Experience working with both broadcast and IT technologies
  • Experience with automated scheduling software and robotics control software
  • Advanced Video Engineer will remotely troubleshoot and resolve video network issue
  • Strong monitoring, instrumentation, capacity measurements and performance or issue troubleshooting
  • Knowledge of Java application deployment process best practices
3

Advanced Support Engineer Job Description

Job Description Example
Our company is looking to fill the role of advanced support engineer. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for advanced support engineer
  • Provide status updates to internal stakeholders as required
  • Learn new technologies required for services are they come on stream
  • Contribute to group related Projects and Continuous Improvement Initiatives
  • Understand and analyze business requirements from a functional perspective and efficiently translate these requirements into the relevant technical documents
  • Work closely with the leadership to provide realistic estimates and drive excellence in technical work
  • Organize and communicate across functional and technical lines are critical
  • Works with support to resolve Customers SRs
  • Work closely with the functional team and delivery leaders to provide development work estimates and drive excellence in technical work
  • Works with the client to understand requirements, functionality and business processes
  • Develops test plans, procedures and runs the tests accordingly
Qualifications for advanced support engineer
  • A strong background in parallel computing architectures
  • An advanced knowledge and understanding of message passing interfaces (MPIs)
  • Past industrial/research experience running large-scale parallel applications (2+ yrs)
  • Past industrial/research experience in CAE (1+ yrs)
  • Experience / knowledge of Multidisciplinary Design Optimization and Co-simulation
  • Proven ability to work autonomously and to prioritize multiple projects
4

Advanced Support Engineer Job Description

Job Description Example
Our growing company is hiring for an advanced support engineer. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for advanced support engineer
  • Assists to resolve higher level product support issues and provide assistance to other product support personnel
  • Perform laboratory simulations of reported field product problems
  • Enter details of all support activities into the Department Case Tracking System Software
  • Assist to develop and administer advanced technical training for internal staff
  • Investigate reported software and hardware faults and document the findings
  • Leads projects related to product and process understanding and improvements
  • Works with cross-functional teams to commercialize new products
  • Provides product support to factories and customers
  • Willingness to be on-call to run factory experiments or work with customers and international colleagues in different time zones in order to meet timelines
  • Lead / support relevant IT projects, IT infrastructure installations and upgrades, deployment of new computer builds / images
Qualifications for advanced support engineer
  • Prior experience with STAR-CCM+ or other commercial CAE software
  • Broad understanding of Ethernet networking technologies and protocols as they pertain to residential and commercial AV systems integration
  • Must demonstrate leadership skills, personal initiative, resourcefulness and ability to remain calm and focused in stressful situations
  • Background in performing and implementing network, telecom or video systems troubleshooting or implementation a must
  • Reacting to A3 Printing technical support request from the Customer Relationship Team (CRT), Business Escalation Team (BES), CS Management, business partners
  • Contribute to ensure the technical readiness of support partners who deliver support services for HP products – Channel, MPS, Direct Business
5

Advanced Support Engineer Job Description

Job Description Example
Our company is looking for an advanced support engineer. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for advanced support engineer
  • Should have hands on experience in preparing technical design documents
  • Should be able to independently analyze requirements, design and develop the
  • Technical point of escalation for video events in a 24x7 environment
  • Provide surveillance of multiple video systems across multiple geographical areas
  • Provide pre and post sales technical and operational support to Aruba-HPE teams, customers and partners for various technologies and solutions
  • Provide Case Management, Performance Management and Solution Management support
  • Researches and analyzes data, such as vendor products, Commercial-off-the-shelf components, Government Furnished Equipment/Contract Furnished Equipment, specifications, and manuals to determine feasibility of design or application
  • Provides engineering support to proposals
  • Contributes to the development of new theories and method
  • Negotiate appropriate resolution of issues directly with customer and internal stakeholders
Qualifications for advanced support engineer
  • Be the focal point for collecting, documenting and sharing product technical knowledge with EMEA A3 partners (issues, solutions )
  • Experience in hardware field services or technical support
  • Minimum 2 years’ experience in IT industry
  • Demonstrated competency/familiarity with Net Back-Up (NBU)
  • Good communication skills and an aptitude for contributing to high levels of customer satisfaction
  • Reacting to technical support request from the Customer Relationship Team (CRT), Business Escalation Team (BES), CS Management, business partners

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