Developer Support Engineer Job Description

Developer Support Engineer Job Description

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Developer support engineer provides specialized technical or business knowledge to projects using a variety of computing architectures (e.g., client/server, intranet, web), software design methodologies.

Developer Support Engineer Duties & Responsibilities

To write an effective developer support engineer job description, begin by listing detailed duties, responsibilities and expectations. We have included developer support engineer job description templates that you can modify and use.

Sample responsibilities for this position include:

Use your experience to provide feedback to internal AWS teams on how to improve our services
Analysis - Analyzes requirement documents/HLDs
Technical Ownership - Assumes technical accountability for his/her specific work products within an application and provides technical support during solution design for new requirements
Quality and SLAs -Contribute to meet various SLAs and KPIs as applicable for account and Unit Responsiveness, Resolution, Software Quality SLAs
Apply problem solving skills to diagnose customer issues, provide thoughtful, expert advice to help mitigate problems and deliver product fixes
Design, development and execution of test scenarios, test cases
Take ownership of customer issues through to resolution - including troubleshooting, internal communication and providing guidance on best practices
Share best practices with team members to enhance the quality and efficiency of customer support
Participate in project work, including but not limited to
Providing live assistance for the production workflow by investigating / resolving issues once escalated by PTG (involves an early start rota)

Developer Support Engineer Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for Developer Support Engineer

List any licenses or certifications required by the position: SSL, DNS, MCP, CE, OS, CISSP, ISC2, ITIL, RPA, CCNA

Education for Developer Support Engineer

Typically a job would require a certain level of education.

Employers hiring for the developer support engineer job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Master's Degree in Computer Science, Technical, Engineering, Mathematics, Information Technology, Physics, Information Science, Science, Computer Engineering, Software Engineering

Skills for Developer Support Engineer

Desired skills for developer support engineer include:

Software used to develop in these languages
XML
Distributed computing architectures
Grid
Multi-tenant
Parallel
Preferably experience using server-to-server web services
Object-Oriented design and core programming concepts
AWS
SCM software and available external hosting platforms

Desired experience for developer support engineer includes:

Customer service orientation, one that cares
Troubleshooting skills and problem-solving attitude
Expertise in Unix and Scripting ( Perl/Shell )
Ability to pick up new areas and work as a team player
Exposure to Testing tools and processes
Exposure to agile development methodology and tools (RTC/Github )

Developer Support Engineer Examples

1

Developer Support Engineer Job Description

Job Description Example
Our company is looking to fill the role of developer support engineer. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for developer support engineer
  • Testing and applying configuration changes
  • Making configuration changes as and when required by business stakeholders
  • Making changes to the environment to ensure optimal running
  • Working with the Quants to make changes to Pricing Rules, Valuation Rules, adding trade types
  • Coordinating the release of these items (emergency or planned releases)
  • Providing PTG with training / documentation to help them increase the scope of known issues they can cover by themselves or to help them improve the monitoring process
  • Developing tools to help automate the BAU activities provide PTG with the tools to help thein in their monitoring (spreadsheets or c# tools to automate manual work)
  • Running tests related to performance and regulatory capital impact (Impact Assessment )
  • Running tests related to performance
  • Configuring, executing and monitoring batch runs during the day
Qualifications for developer support engineer
  • Requires experience with source code management (Git), and build/deployment tools (Ant)
  • Requires strong experience in relational databases
  • Markup Languages
  • PDF generation/rendering Tools
  • Linux Development environments (Unix Scripting)
  • 2+ years with development experience and/or 4+ years of prior experience working in Technical Support
2

Developer Support Engineer Job Description

Job Description Example
Our company is looking for a developer support engineer. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for developer support engineer
  • Create content for and present at workshops and technical conferences
  • Participate in the design, development, and support of various software development tools
  • Create concise, easy to read documents which will facilitate efficient game development
  • Coordinate with Product, Account Management, Engineering , global client service teams and other teams to ensure smooth client onboarding, implementation and ongoing success
  • Providing monthly feedback to management and peers while actively improving based on their feedback to you
  • Play a lead role in defining, developing and maintaining the SDK including its documentation, development environments, example projects and applications, optimized DSP libraries
  • Support third party partners and customers by working closely with them through their entire development cycle helping them to successfully develop and integrate their solution
  • Work closely with various teams such as Marketing, Algorithm, VLSI Engineering, DSP Platform, System Firmware, Hardware, Host/Applications Software, and Tools to gather requirements for the SDK, and then assemble and deliver SDK’s contents, and track issues and deliverables on behalf of partners
  • Work on developing technical solutions to meet business requirements gathered and documented by functional consultants
  • Identify and resolve key issues related to code change requirements and bug fixes
Qualifications for developer support engineer
  • Proven analysis, troubleshooting and problem solving expertise
  • Familiarity with SAML 1.1 / 2.0 and OAuth
  • Second Language Proficiency a bonus
  • Minimum of 3-5 years of experience in a customer-facing product support role
  • Highly effective investigative skills and the ability to dig for the root causes behind reported issues
  • Familiarity with database concepts (MySQL)
3

Developer Support Engineer Job Description

Job Description Example
Our company is growing rapidly and is looking to fill the role of developer support engineer. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for developer support engineer
  • Troubleshoot customer reported issues for products developed by the department for both internal and external end users
  • Move data between systems to support testing
  • Create builds and deployments to automate VM setup
  • Fix bugs and improve error messages in products to help customer requests
  • Develop tools to help reduce the time spend resolving support issues
  • Support the production environment, assist in the diagnosis and resolution of incidents, and maintain the stability and integration of the systems
  • Develop within controlled process including designs and code reviews
  • Form strong client relationships with controllers and other technology groups in an integrated business and technology environment
  • Typically has lower-level delivery management team members assisting on service delivery
  • Work independently on complex questions and take responsibility in ensuring implemented solutions meet customer needs
Qualifications for developer support engineer
  • Strong orientation toward collaboration and teamwork
  • Intuitive grasp of superior versus inferior customer experiences, and how to improve them
  • Technical background and understanding of software development life cycle
  • SQL knowledge (for reporting queries)
  • At least basic programming skills – mainly C#, will be useful to understand where the changes need to be applied and how to do them (even though it will also come with experience and knowledge of the system)
  • Bachelor’s degree required, with higher degree in a relevant field preferred or equivalent work experience
4

Developer Support Engineer Job Description

Job Description Example
Our company is searching for experienced candidates for the position of developer support engineer. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for developer support engineer
  • Helping our partners to scale system environments meeting dynamic business demands (operating systems, databases, versioning systems, integrations tools, interface solutions, reporting tools)
  • Investigating and solving software or infrastructure non-standard issues (problem management / root cause analysis)
  • Innovate and optimizes processes and methods within the domain to meet system or user requirements and develop new functionality
  • Develops business/technical critical know-how within area of expertise for the function and is familiar with opinion leaders in the field
  • Operational Support Software Development Duties and Responsibilities
  • Co-writing and managing your annual work and planning through an annual
  • Data consistency check
  • Plan PROD release activities and coordinate implementation with infrastructure teams according to the schedule
  • Maintain environments configurations (hardware, software)
  • Contribution to incidents knowledge base
Qualifications for developer support engineer
  • Higher degree in a relevant field
  • Expertise with SQL and .NET
  • Bachelor’s Degree in Engineering or Computer Science with at least 4 years of relevant experience in software development and support
  • Strong knowledge & experience in JavaScript, JS Frameworks and web technologies (HTTP/S, HTML, CSS ) is a must
  • Web development background is required
  • Prior experience in Product/Application Support is preferred
5

Developer Support Engineer Job Description

Job Description Example
Our innovative and growing company is hiring for a developer support engineer. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for developer support engineer
  • Provide solutions to complex problems that satisfy our customers in EMEA (Europe, Middle East, Africa)
  • Knowledge of additional European languages is an advantage
  • A Azure MCP certification would be a huge bonus
  • In-depth training
  • Access to emerging products and technologies
  • Developing a level of product knowledge well above the average system administrator
  • Executing of 24/7 on-call support (be a part of the support team), maintenance and administration of implemented systems
  • Solving less complex problems in non-working hours (interventions to keep the system functional according to SLA agreement with customer)
  • Communicate professionally in order to protect company's good reputation
  • Own the customer experience and provide technical documentation for the troubleshooting steps
Qualifications for developer support engineer
  • Strong programming skills in C/C++ and at least one additional modern programming language
  • Development experience on Unix, Linux or Windows
  • Strong skill in of client/server based software creation, Systems development, development tools, platform graphics, game engines, low level drivers or power management
  • Knowledge of software project tracking and source control
  • Strong systems design, problem solving and debugging skills
  • Undergraduate Computer Science or Computer Engineering degree, or equivalent work experience required

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