Support Developer Job Description
Support developer
provides business Automation Development; JavaScript, Python, Node.js and React.
Support Developer Duties & Responsibilities
To write an effective support developer job description, begin by listing detailed duties, responsibilities and expectations. We have included support developer job description templates that you can modify and use.
Sample responsibilities for this position include:
Coordinate with the client's application team to identify and mitigate any technical issues that may potentially impact the production and supporting environments
Production Support and Operations
Identify and document product bugs and feature requests and work with internal support teams customers to implement effective solutions
Work closely with internal support teams to provide feedback and input to help improve Cloud Platform products
Provide assistance and guidance to users through public forums (third party and Google-owned)
Escalating issues to the infrastructure team if needed
Escalating issues to the dev team if resolution involves code review / debugging
Producing reporting emails
Reruns of production workflow in case of critical failures
Ensuring that any production issue is logged, investigated and resolved to limit the chances of it happening again (BAU book of work)
Support Developer Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Support Developer
List any licenses or certifications required by the position: RPA, AWS, SSL, CISSP, MCPD, MCITP, MCTS, DNS, CISCO, ITIL
Education for Support Developer
Typically a job would require a certain level of education.
Employers hiring for the support developer job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Associate Degree in Computer Science, Technical, Engineering, Business, Information Technology, Education, Computer Engineering, Mathematics, Management, Computer
Skills for Support Developer
Desired skills for support developer include:
Python
HTML
CSS
Javascript
Angular.js
Node.js
Ruby
HTTP
Scripting – Python
XML / XPath
Desired experience for support developer includes:
At least 3 years experience with supporting, developing and implementing applications.
IT standards, procedures, policyJava (J2EE preferred) application development in a web environment
Database Access and SQL Skills (UDB/DB2)
Struts and Tiles experience
Set team goals in alignment with Global Support objectives
Serve as a manager, mentor, knowledge resource, and escalation point for support agents
Support Developer Examples
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Support Developer Job Description
Job Description Example
Our company is growing rapidly and is looking to fill the role of support developer. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for support developer
- Broader experience working with various technology enabling web and mobile world - Html, Javascript, Nodejs, Php, Jsp, Servlet, developing application on android and apple devices
- Prepare and Provision Robots for process configuration and execution
- Assist in automation of Support task to enable faster and consistent provisioning of robots
- Install and configure LoB applications onto the robots and document the process
- Provide recommendations to address and resolve issues relating to RPA efforts
- Willingness to learn and work on different automation tools (Blue Prism, Open Span, Workfusion, UiPath)
- Perform manual audits on different processes
- Reports status, issues and risks to technical leads on a regular basis
- Contribute ideas to streamline IT CoE processes
- Open to work on new technologies, open mindset and innovation friendly
Qualifications for support developer
- Demonstrated decision-making and leadership abilities
- Knowledge of C# 4.0, ASP.NET 4.0, WCF 4.0, WF 4.0 and Silverlight 3 or 4 is a plus
- Additional work hours may at times be required
- Participation in after-hours on-call rotation may be required
- Strong knowledge of Relational databases and SQL
- Proficiency with Unix/Linux command line and shell scripting
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Support Developer Job Description
Job Description Example
Our company is looking for a support developer. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for support developer
- Diagnose customer needs, guide them on how to use Sensity API with sample code
- Prototype scenario customer is building so that we can guide customer and create win-win for both customer and Sensity
- Formulate best practices to be deployed continuously across customers
- Take customer facing feedback to product development
- Monitor customer specific App
- Own and manage the developer sandbox environment ensuring developer use cases can be achieved
- Administer developer licenses and permissions across developers and production environments
- Production support for application providers, monitoring APIs & data
- Provide technical support to application developers using API framework
- Tracking and driving resolution/improvements to API deficiencies
Qualifications for support developer
- Mastering on MS Office Suite (most importantly Excel, Access, InfoPath, SharePoint), both as user and developer (Visual Basic programming)
- Knowledge on querying databases (Oracle and SQL)
- Strong analytical abilities to quickly resolve process/technical problems, evaluate alternative approaches and recommend the most efficient and effective solutions
- Organized person with great attention to detail and capable/willing to dedicate one third of the time on routine tasks
- High quality standards on the products delivered and strong customer/service orientation
- Work experience in an IT related field as analyst or helpdesk professional is a plus
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Support Developer Job Description
Job Description Example
Our growing company is looking for a support developer. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for support developer
- Investigate, analyze and document solutions and work around’s for production Incidents
- Perform complex Incident verification, debugging, testing and support
- Supporting a critical enterprise Java/Spring Unix based production application in a 7×24 environment
- Candidate is responsible for the recovery of applications from production outages, which includes determining infrastructure components that are failing/impacted, engaging and leading resources from various support organizations, escalating as needed, and communicating status with management and Business Line
- Perform root cause analysis and identify long-term resolution to prevent reoccurrence
- May participate in design, coding, testing, implementation, and documentation of solutions
- Maintains appropriate level of communication about progress
- Ensure all production changes are made in accordance with life-cycle methodology and risk guidelines
- Provide daily support with resolution of escalated tickets and act as liaison to business
- Suggest fixes to complex issues by doing a thorough analysis of root cause and impact of the defect and fix as directed
Qualifications for support developer
- Sybase (SQL) high degree of proficiency desired
- 3+ years of hands on experience in J2EE, JSP, Servlets, and SQL
- Database management / SQL programming
- AWS deployment
- Monitoring Tooling
- Caching and Content Delivery Networks
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Support Developer Job Description
Job Description Example
Our innovative and growing company is looking to fill the role of support developer. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for support developer
- On-call pager support
- Code Javelin Incentive Manager Scenarios based on incentive plan design including but not limited to web scorecards and Excel based Incentive Strategy reports
- Apply dynamic coding practices to ensure maximum scenario flexibility
- Support application development efforts from configuration to deployment
- Build, manage and consolidate web properties
- Plan and execute A/B tests to optimize for conversion
- Support marketing initiatives with CMS, affiliate and email authoring system configuration and deployments
- Set up and management of cloud hosting environments
- Assist Developers in building user interface applications using various programming and scripting languages
- Push boundaries of web performance optimization across devices
Qualifications for support developer
- Java, J2EE, SQL, XML and Agile (Scrum / Kanban)
- BA degree in Computer Science, Computer Engineering or equivalent practical experience
- Must have strong web application development skills and love troubleshooting challenging issues
- Experience with debugging tools and techniques (ie
- Skilled in object oriented programming, especially Java, design patterns
- Familiarity with SQL and relations databases (Oracle, MySQL, Redshift)
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Support Developer Job Description
Job Description Example
Our company is growing rapidly and is looking to fill the role of support developer. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for support developer
- Creating high-performance queries, stored procedures and other database optimizations
- Monitoring and maintaining database health
- Maintaining and supporting advanced ETL processes
- Performing quality control to ensure data and reporting accuracy
- Participating collaboratively in strategic solution design sessions
- Code Javelin Incentive Manager Scenarios based on incentive plan design
- Provide technical 2nd and 3rd line support to customers
- Respond to support calls as assigned within Service Level Agreements
- Maintain an understanding of the internal escalation process
- Ability to work under own initiative, manage own time and work to deadlines
Qualifications for support developer
- Proficient technical skills, including RPG-ILE, iSeries/AS400, and SQL/Embedded SQL
- Must be self-motivated, with effective time management and organizational skills
- Ability to interact with multiple IT partners such as Windows Engineering, Virtualization Engineering and Database Engineering teams
- Good understanding about Client-Server architecture
- Good knowledge of Microsoft packages such as MS Excel (VBA scripting), MS Visio, MS Access, & MS Word
- Possess scripting skills (C#, PowerShell, vbs, etc)