Application Support Engineer Job Description
Application support engineer
provides project support and development to key web based (HTML5, .net, C#) applications on top of SQL and Oracle databases (SRM, DCN, DCR, MYRR).
Application Support Engineer Duties & Responsibilities
To write an effective application support engineer job description, begin by listing detailed duties, responsibilities and expectations. We have included application support engineer job description templates that you can modify and use.
Sample responsibilities for this position include:
Provide support for a wide variety of applications that including iPad apps, Stock Management Applications (IFS) and Resource Planning Applications (Click) supporting numerous Java services that support the platform
Research, resolve, respond to, and document end user inquiries
Document current processes, procedures, and routing guidelines
Responsible for asset tracking and management of operations computer hardware (scanners, printers, computers )
Supporting MS Dynamics CRM associated with the daily operations within Russell in a timely manner to manage risk and ensure a reliable, scalable, production environment
Administer security permissions
Managing internal batch processes and data integrity
Document current processes and procedures
Facilitate and manage complex issues from triage through to escalation and resolution
Work with a variety of project teams and stakeholders to deliver best in class service
Application Support Engineer Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Application Support Engineer
List any licenses or certifications required by the position: ITIL, SSL, RHCE, AWS, SQL, ELB, KMS, RHCA, IIS, CCNA
Education for Application Support Engineer
Typically a job would require a certain level of education.
Employers hiring for the application support engineer job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Collage Degree in Computer Science, Engineering, Technical, Education, Information Technology, Computer Engineering, Information Systems, Business, Computer, Technology
Skills for Application Support Engineer
Desired skills for application support engineer include:
DNS
C#
Networking
Oracle
XML
Firewalls
Networks
Java
CSS
HTTP
Desired experience for application support engineer includes:
Flexibility in work when needed
Never compromise quality and precision
Bachelor's degree in Computer Science, MIS or engineering related field or equivalent work experience preferred
Understanding of performance monitoring software such as SNMP, CA Spectrum, sysstat, Nimbus, and other monitioring software
First contact for ESF / ICC Tier 3 support
For each product create a list of common issues reported and its resolution
Application Support Engineer Examples
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Application Support Engineer Job Description
Job Description Example
Our company is searching for experienced candidates for the position of application support engineer. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for application support engineer
- Must be willing work in a 24x7x365 environment
- Assist NOC during outages and production escalations
- Diagnose and resolve application/system outages
- Involved in application release deployments
- Determine problems areas by analyzing and interpreting application logs
- Evaluate system performance statistics including job execution and system response times
- Research and gather performance statistics on application servers
- Promote new or updated software code provided by Product Development
- Assist in technical evaluations, proof of concepts, and/or provide technical recommendation within discipline
- Build and maintain close relationships with
Qualifications for application support engineer
- A minimum of a bachelor’s degree from an accredited institution
- Basic understanding of Windows Server platform and including filesystems and permissions
- Familiar with Microsoft SQL Server with the ability to write and analyze complex queries
- Experience implementing and supporting applications in financial services industry a plus
- Experience with JEE Application Server Technology
- Proven knowledge of tools and scripting environments
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Application Support Engineer Job Description
Job Description Example
Our company is looking for an application support engineer. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for application support engineer
- Develop and suggest needed product improvements based on data collected
- Make improvements to existing product documentation and assist in the development of internal customer training materials
- Lead/Coordinate investigations to resolve problems effectively
- Lead/Coordinate projects for Asia and Paris teams
- Work with global customers to resolve complex technical issues and maintain high customer satisfaction
- Provide technical support with SLA while ensuring that customer satisfaction goal is achieved
- Work with the Product Learning group to maintain an updated knowledge base
- Provide ongoing feedback on product usability and suggestions for improvement and provide technical leadership
- Lead/participate in the Support organization’s internal projects
- Provide timely feedback to customer on actions performed overall MPC (Multi-variable Predictive Control) application status
Qualifications for application support engineer
- Experience in working with IIS, MS SQL, PowerShell
- Experience with resolving issues as they pertain to workstations, laptops, printers, scanner
- Bachelor degree in an IT related direction (informatics, computer engineering,...)
- Experience in software development and/or payment envoronments is an important plus
- Strong analytical mind, you can quickly seize a situation
- Flexible, autonomous and well-organized
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Application Support Engineer Job Description
Job Description Example
Our company is searching for experienced candidates for the position of application support engineer. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for application support engineer
- Engage on projects as a process/business & Technical subject matter expert where needed
- Participate in discussions to gather requirements for business product/system enhancements
- Execute and address business requirements relating to technology and addressed appropriately
- Assist in identifying and evaluating relevant technology solutions to solve business problems, exploit opportunities and drive forward continuous improvements assuring the realization of business benefits
- Incident management – Act as L1/L2 point of contact within a global support structure for diagnosis and resolution of incidents
- Problem management – Identify and remediate root cause of complex issues affecting delivery of the service
- Disaster recovery – Partake in quarterly DR tests and document approach and findings
- Patch management – perform maintenance of operating systems and application patches through a formal production management/ test process
- Set up and configure application per user preferences
- Script and create tools to integrate communications between applications
Qualifications for application support engineer
- Experience with web applications such as IIS / Apache
- Client-orientated
- Decision taking
- Running jobs to load data into the database
- Running jobs to update data into the database
- Debugging problems when running the jobs
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Application Support Engineer Job Description
Job Description Example
Our company is searching for experienced candidates for the position of application support engineer. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for application support engineer
- Perform code installations working with development and Quality Control to monitor and validate successful implementation or fallback
- Responsible for assisting in the support of custom applications, implementing packaged applications, monitoring critical logs, and working directly with users to troubleshoot and support incidents regarding custom applications and systems issues
- Collaborate with Chicago based IT Ops team on, metrics reporting, operational dashboards, release processes
- Participate in the integration of Operational Dashboards, monitoring, alerting, reporting, with NOC and Call Center infrastructure
- Coordinate and ensure successful implementation and support of applications/network/infrastructure systems
- Administer testing/security controls based on software/hardware requirements, technical specifications and/or change control requests
- Continually adjust systems to optimize system performance and functionality
- Collect and publish IT metrics and use data to make process improvement recommendations
- Assist in the development, review and maintenance of clear and easily understood application and process documentation consistent with department standards
- Act as part of 24/7 rotation in support of critical components of internally developed applications
Qualifications for application support engineer
- Monitoring the status of the jobs
- Communicating with the Product Managers regarding the status of the jobs
- Strong knowledge of eCommerce and web technology development practices, technology, and tooling is required
- Experience using a source code repository, Microsoft Team Foundation Server experience preferred
- Basic level proficiency in Load balancing methods (F5 LTM, Windows NLB)
- Good understanding of web technologies, browsers, browser debugging tools like HTTPWatch, Firebug
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Application Support Engineer Job Description
Job Description Example
Our growing company is hiring for an application support engineer. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for application support engineer
- Gain an understanding of the functionalities of applications being supported
- Gain an understanding of the code base and able to provide fixes
- Spot Support ticket trends and report them
- Anticipate and address potential issues
- Implement production changes made in accordance with defined lifecycle methodology and risk guidelines
- Proactively identify recurring and/or challenging issues and drive resolution with product development team to facilitate continuous improvement
- Primarily responsibility for the immediate business team needs and for the maintenance of all applications and technology platforms which helps the organization’s business operations
- Technical Expertise in production trouble shooting techniques in front end, service layer and backend databases and provides quick efficient and quality resolutions
- Understands and promptly responds to a crisis and provide quick remedies for the continuation of the operations
- Coordinates with the internal project teams to notify recurring issues and work with them to get trained on the new projects, features and resolutions getting added to the applications in the production environment
Qualifications for application support engineer
- Requires strong troubleshooting abilities, and root cause analysis
- Ability to troubleshoot N-Tier applications, and determine the root cause of issues
- Knowledge of web platforms such as IIS, Weblogic, and Apache
- Advanced skills in UNIX commands, scripting and BASH is a must
- Skilled in the use of commonly used scripting languages such as CSH, Bash, PERL and/or Python
- Hands –on experience of working with LAMP stacks