Support Assoc Resume Samples

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G Torphy
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Torphy
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+1 (555) 700 6761
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Experience Experience
Houston, TX
Assoc, Sales Support
Houston, TX
Frami and Sons
Houston, TX
Assoc, Sales Support
  • Participate in the development of new policies and procedures related to increased quality and productivity, as well as, work environment
  • Cooperate in accomplishing all division goals as directed by Manager
  • Work directly with shared services for billing reconciliation tasks and to resolve credit locks, and track credit applications as requested
  • Work directly with BLM for billing reconciliation tasks and to resolve credit locks, and track credit applications as requested
  • Handle advertiser/rep inquiry calls such as order deadlines, missing material and advertiser complaints
  • Serve as point person with downstream operational teams (Digital Ad Ops, Creative, Layout, Pagination, etc.) to resolve issues and communicate findings and possible resolutions
  • Handles Digital end of campaign reporting
Phoenix, AZ
Assoc Mgr, Technical Support
Phoenix, AZ
Borer, Littel and Welch
Phoenix, AZ
Assoc Mgr, Technical Support
  • Implement processes to measure, manage, standardize and improve the key activities in the ART
  • Develop positive relationships across the Team and Company to ensure communication is open and transparent, facilitating early identification of issues and risks and agile exploitation of business opportunities
  • Drive technical and professional competency development in ART to handle additional proactive services and create value differentiators for customers
  • Develop and report on metrics for the performance of the Product and individual employees, including but not limited to MTTR, # of escalations, and tickets
  • Work with ART Manager and Leads to assign responsibilities and ensure that all duties are completed in a timely and professional manner
  • Coach and mentor senior and junior technicians to ensure personnel are working issues as efficiently and accurately as possible in a team oriented professional culture
  • Continual performance improvement: including increasing the proportion of incidents that are resolved at L1 (fixed on first contact), driving down time-per-incident and touches-per-incident, automation
present
San Francisco, CA
Assoc Info Support Specialist
San Francisco, CA
Krajcik Inc
present
San Francisco, CA
Assoc Info Support Specialist
present
  • Management of Project assignments and relevant activities as necessary in order to remain on-schedule for critical objectives
  • Effective management of your personal ticket queue
  • Effective management of hardware and software distributed to employees
  • Knowledge Base Usage, Reference and Collective Improvement
  • Basic Asset Management processes adherence to support ongoing accuracy of Asset Inventory Database and Stock
  • Occasional Creation of various forms of documentation. (Processes, Policies, Training Material, Quick Reference Guides, Knowledge base articles)
  • Project Support and Potential Leadership of Project Initiatives (Large Scale IT Objectives)
Education Education
Bachelor’s Degree in Integrity
Bachelor’s Degree in Integrity
Clark Atlanta University
Bachelor’s Degree in Integrity
Skills Skills
  • Possess a strong technology background with the ability to execute a task or project to completion
  • Excellent teamwork skills and the ability to work unsupervised
  • Excellent customer service approach
  • Basic Documentation
  • Demonstrated ability to manage the full lifecycle of an End User computing environment from hire to refresh/retire
  • Process development & maturation
  • At least 3-4 years’ experience in the IT industry
  • Demonstrated performance and aptitude consistent with Illumina core values and culture
  • Handles confidential and sensitive matters with tact and diplomacy
  • Understanding of ITIL principles
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13 Support Assoc resume templates

1

Temporary Technical Support Assoc Resume Examples & Samples

  • Working on contract to provide application support to customers, pertaining to software functionality, incident resolution and system configuration
  • Highly developed customer-service skills related to customer satisfaction and customer communication
  • Knowledgeable and proficient with Internet usage, terminology, and protocols
  • Experience troubleshooting issues with browsers, plug-ins, and Internet connections
  • Experience troubleshooting software and/or hardware issues
  • Experience working with server operating systems
  • These are on-site San Antonio based, conversion positions for current vendor employees
2

Technical Support Assoc, Temporary Resume Examples & Samples

  • Document and log support issues and subsequent resolution in CRM tool
  • Create knowledge base articles to address frequently asked questions
  • Working knowledge of current and older versions of Windows, and MAC
  • Experience troubleshooting issues with Windows and Mac desktop
  • Experience working at a Technical Help Desk / Support Center
  • Ability to work under pressure in a high call volume environment - must be able to multi-task and prioritize
  • Ability to accurately, and efficiently document customer interactions within our Customer Relationship Management software
  • These are on-site San Antonio based, conversion positions for current vendor employee's
3

Mfg Support Assoc Resume Examples & Samples

  • Mechanical Proficiency
  • Ability to comprehend and maintain Technical Documents and Blueprints
  • Basic Computer skills
  • Ability to obtain necessary Certifications and Qualifications to perform job
  • Frequent Lifting of up to 30 lbs and ability to push/ pull 70 lbs
  • Frequent standing, walking, reaching, handling, gripping and squaring
4

Technical Support Assoc Resume Examples & Samples

  • Dell and IBM certified or comparable experience
  • Must have at least five years of experience supporting PC hardware and software. Must have a strong working knowledge of Desktop OS and working knowledge of Windows Server to include Win XP/7/2003/2008
  • Must have good communication and organizational skills and be able to work professionally with internal and external clients
  • Log tickets for daily technical support provided
  • Safeboot
  • Password resets
  • PC builds
  • Process warranty replacement cases
  • Data transfer for new deployments
  • Documentation
  • Coordination of network requests
  • Work with server team as needed
5

Crump Life Ins-sales Support Assoc Resume Examples & Samples

  • Document requested illustrations for sales follow-up
  • Point of contact for distribution of forms, etc
  • Provide Marketing support to the team (eCards, promotion of AskLine calls etc.)
  • Proactively contact agents to demonstrate CrumpLifeInsurance.com functions (Quoting Engines, Forms Now, Life Solutions, etc.) and generate application opportunities .Other duties as assigned
6

Support Assoc Resume Examples & Samples

  • Unload and load merchandise and fixtures from Bealls trucks and other delivery services that may apply
  • Process merchandise received and prepare for selling floor placement – properly folded or hung
  • Process paperwork (i.e. monitor inventory of stockroom supplies and advise management of supply needs.)
  • Process damaged merchandise, returns to vendor and transfers
  • Maintain organization and housekeeping duties in the receiving area
  • Perform all tasks safely to prevent customer and employee accidents
  • Perform other duties assigned by the supervisor as requested
  • High school diploma
  • Prior receiving/processing experience preferred
  • Must demonstrate effective communication skills and ability to work well with others
  • Able to plan, prioritize and multi-task efficiently
  • Must be responsive to a continually changing retail environment
7

Assoc Admin Asst-market & Sales Support Resume Examples & Samples

  • Market Director Support
  • Ad Hoc ERT reporting
  • Meeting Support (AOP, Quarterly Overnights (Bulk & Merch)
  • Incentive / Innovation Tracking (set-up/update/disseminate)
  • Spreadsheets/Presentations/Phone/Outlook/T&E support
  • IDM requests (New hires, Terminations, Role Changes)
  • Gift Card Management
  • Office Supplies
  • APS : Pay Invoices to suppliers / Create PO #'s for Purchases
  • Perm Merch & Prestige tracking/ordering/payment
  • Pure Play Tracking
  • Market Profiles
  • Provide dedicated administrative support in a professional, confidential and organized manner
  • Maintain calendars and schedules both on and off-site meetings
  • Monitor emails and phone calls: proactively respond to and/or coordinate issues when possible
  • Maintain and update distribution and contact lists
  • Daily interaction with all Functional Teams
  • Maintain high level of integrity and professionalism in handling confidential material on a daily basis
  • Ability to work proficiently and calmly under pressure situations
  • Administer specific applications/time bound processes include specific SME tasks (AP, ERT, FFP, Advantage, OneSource and Dropbox) in an accurate and timely manner
  • Capable of creating customized actionable Market reports using pivot tables, advanced formulas or Marcos
8

Dflt Mgmt Support Assoc Resume Examples & Samples

  • High school diploma or equivalent
  • Four or more years of experience in administrative support activities
  • One or more years of experience in income calculation/income analysis preferred
  • Good verbal, grammatical and written communication skills
  • Well-developed reading, writing, and mathematical skills
  • Ability to manage multiple tasks/projects and deadlines simultaneously
  • Ability to identify and resolve exceptions and to interpret data
  • Proficient PC skills, especially Microsoft Office applications and graphics
  • Demonstrated administrative skills and acute attention to detail
9

Assoc, Sales Support Resume Examples & Samples

  • Handle advertiser/rep inquiry calls such as order deadlines, missing material and advertiser complaints
  • May assist/support manager on inquiries, request for proposals, insertion orders, placement, etc. or as needed
  • Supports sales with customer, reporting, scheduling and sales rep needs
  • Participate in the development of new policies and procedures related to increased quality and productivity, as well as, work environment
  • Gather and maintain updated information on deadlines advertising/editorial guidelines and special section data
  • Occasional overtime required with Manager approval
10

Assoc Info Support Specialist Resume Examples & Samples

  • Collective responsibility with the rest of the global support team to ensure the Service Management ticket queues are effectively managed based on priority & commitment
  • Collective responsibility with the rest of the global support team to ensure the 1Help 24x5 telephone systems are effectively manned
  • Effective management of your personal ticket queue
  • Fundamental to advanced troubleshooting for day to day incidents or requests from Illumina End Users involving HW, SW or OS-related items (L1, L2 and potentially L3 activities)
  • Basic Mobility Support (Primarily for iOS devices but also for occasional alternative products
  • IMAC Support (Install, Moves, Adds and Changes)
  • Project Support and Potential Leadership of Project Initiatives (Large Scale IT Objectives)
  • Basic Asset Management processes adherence to support ongoing accuracy of Asset Inventory Database and Stock
  • Knowledge Base Usage, Reference and Collective Improvement
  • Timely support of End User Issues or Requests
  • Effective management of hardware and software distributed to employees
  • Continuous observation of internal support provisions, providing feedback for opportunities of improvement where appropriate
  • Onboarding of new employees
  • Occasional Creation of various forms of documentation. (Processes, Policies, Training Material, Quick Reference Guides, Knowledge base articles)
  • Understanding of various metrics reflecting the group’s performance
  • Management of Project assignments and relevant activities as necessary in order to remain on-schedule for critical objectives
  • At least 3-4 years’ experience in the IT industry
  • At least 4+ years in a customer service role
  • At least 2+ years’ related experience with increasing responsibility in a Service and Support technical role for a midsize or larger organization (700+ user environment)
  • Must possess excellent customer service skills and have the ability to interact professionally with a diverse group, executives, managers, subject matter experts and business users
  • Maintains a high degree of professionalism in actions, demeanor and dress
  • Requires a high level of expertise in both Windows and Apple operating systems, platform software and associated hardware. Understanding of networking principles and printing environments
  • Possess a strong technology background with the ability to execute a task or project to completion
  • Demonstrated ability to manage the full lifecycle of an End User computing environment from hire to refresh/retire
  • Organized and deadline driven with the ability to track multiple tasks simultaneously. Able to effectively set priorities and work well under deadlines with a strong attention to detail
  • Excellent teamwork skills and the ability to work unsupervised
  • Demonstrated performance and aptitude consistent with Illumina core values and culture
  • Handles confidential and sensitive matters with tact and diplomacy
  • Understanding of ITIL principles
  • Excellent customer service approach
  • Clear and Adaptive Communication style
  • Vendor management experience
  • Initiative & self-management
  • Process development & maturation
  • A+ Certification
  • Network + Certification
  • Security + Certification
  • Microsoft Certifications (MCP’s)
  • Windows and Apple OS Troubleshooting and Support Experience
  • ITIL v3 Foundation
  • Audio Visual user support experience
  • Basic Documentation
  • Learn Illumina’s core support processes and procedures
  • Successfully manage assigned Tickets, Tasks and Project Activities towards appropriate and timely completion
  • Develop a close working relationship with other team members locally and globally
  • Start to lead initiatives and projects to develop and improve existing support capabilities
11

Assoc., Sales Support Resume Examples & Samples

  • Maintain a high level of customer service for sales staff, customers and internal departments
  • All aspects of the ad ordering process to include AIMS, CRM, PBS, TIM, Enterprise, Quickbase, Market Builder and Courant Homes Online
  • Processing and tracking ad material through Adwatch and HCLink
  • Maintain open communication and effective workflow to the Client Services Reps
  • Have working knowledge of the sales reps advertisers to assure their customer’s needs are met
  • Actively participate in the sales team meeting
  • Maintain outside vendor relationships
  • Help create a pleasant and productive work environment for yourself, those you work with and the customers
  • High School Diploma or G.E.D. equivalent, plus a minimum of 2 years of related office, customer service experience
  • Requires strong communication skills to clearly and effectively share relevant information through listening, one-on-one, group and in writing
  • Ability to recognize and understand Advertising terms
  • Ability to quickly learn new systems as they are introduced
  • Ability to adhere to job procedures which may frequently change due to changing technology, deadlines and priorities
  • Must be highly organized, manage time effectively and have the ability to handle multiple tasks simultaneously
12

Prototype Support Senior Assoc NPR Service Resume Examples & Samples

  • Executing material order to assist Dell PC production pilot build / evaluation purpose
  • Managing customer request on international shipment arrangement per business need of project development
  • Preparation and assisting on documentation for ISO audit
  • Be able to create and drive progress for assigned order / shipment arrangement including tracking issues, identifying risks, and risk mitigation, resolving problems and communicating status reports
  • Establish appropriate methods through planning, analysis, and implementation to achieve effective solutions and to meet objectives and priorities
  • Interlock and drive implementation of order or shipment arrangement across global teams. Require off-hour conference calls with global teams
  • Material project management experience is a plus
  • Strong initiative and ability to work in a self-directed environment
  • Solid knowledge of the International trading / shipping management process
  • Ability to communicate clearly through oral and written communications in fluent English globally. TOEIC 600+ preferred
  • Ability of handling multi tasks in a dynamic environment
  • Ability to present clear and concise information to team members, internal/external customers
  • Ability to manage daily workflow as required to meet departmental and customer requirements
  • Demonstrate attentiveness to quality and productivity
13

Shared Info Support, Assoc Resume Examples & Samples

  • Provide project support as needed: gather, analyze, evaluate, and document business requirements, conduct User Acceptance Testing (UAT), perform post production validation
  • Act as liaison between business area and technical support teams to ensure all parties have complete understanding of issues/requests, requirements and process steps to ensure alignment and successful outcome
  • Provide On-Call support as needed
  • College Degree or equivalent experience
  • Business/data analysis and research experience
  • Experience working on Agile Methodology projects
14

Rep Assoc, Sales Support Resume Examples & Samples

  • Good business sense
  • Strong English and excellent computer skills
  • Strong communication and coordination ability
  • 3-4 years of working experience in semiconductor industry preferred
15

Assoc Construction Support Engineer Resume Examples & Samples

  • Apply education and technical knowledge to larger and more complex construction scope activities
  • Organize and prioritize a variety of projects and multiple tasks in an effective and timely manner, set priorities, and meet deadlines
  • Plan and organize own work assignments, as well as carry out tasks from management staff
  • Ability to read reports, business correspondence, and procedure manuals
  • Ability to interact with customers, management and peers
  • Ability to foster and maintain a team environment
  • Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals
  • Ability to apply concepts such as fractions, percentages, ratios and proportions to practical situations
  • Operate in a typical office environment
  • Largely perform work at a desk, utilizing typical office equipment, including a computer
  • The noise level is usually moderate
  • Basic understanding of construction operations and support functions
16

Assoc Construction Support Specialist Resume Examples & Samples

  • Generate, correlate, and analyze data and information of a simple nature to assist higher-level construction personnel in performing required construction support functions
  • Maintain a basic knowledge of Departmental Construction Support policies and procedures
  • Perform basic construction support assignments such as assisting with the preparation of schedules
  • Analyze and make independent recommendations regarding solutions to problems with varying complexity in accordance with organization and/or project objectives and guidelines
  • Experience in analyzing reports, and data
  • Basic computer and software skills to include the use of word processing, email, spreadsheets, and electronic presentations
17

Assoc Construction Support Specialist Resume Examples & Samples

  • Apply education and technical knowledge to larger and more complex construction scope activities
  • Organize and prioritize a variety of projects and multiple tasks in an effective and timely manner, set priorities, and meet deadlines
  • Basic understanding of construction operations and support functions
18

Assoc Mgr, Technical Support Resume Examples & Samples

  • Actively monitor the Hosted/Cloud Customer Application & Infrastructure Environment
  • Perform scheduled changes validations within specified maintenance or change window ensuring desired application behaviour and functionalities are thoroughly tested
  • Complete regular operational activities to maintain environments with minimal disruption and higher availability
  • Drive Automation and Develop monitoring tools for effective monitoring by eliminating NVA
  • Strict SLA compliance at all stages (first response, updates, service restore, service repair, etc.)
  • Process adherence across the team
  • Training, coaching, mentoring and knowledge capture & exploitation to attain and maintain the highest possible levels of technical competency and capability
  • Continual performance improvement: including increasing the proportion of incidents that are resolved at L1 (fixed on first contact), driving down time-per-incident and touches-per-incident, automation
  • Ensure adequate coverage for the 24/7/365 environment so that the Kronos Cloud & Hosted environments are running effectively at all times which includes continuous monitoring of all services, response/resolution of incidents and ensuring that every reasonable effort is made to restore service as quickly as possible in the event of an outage
  • Coach and mentor senior and junior technicians to ensure personnel are working issues as efficiently and accurately as possible in a team oriented professional culture
  • Meet very aggressive environment availability, MTTR, and ticket handling objectives while providing hands-on leadership during application events
  • Develop, refine, and document monitoring policies, processes, procedures, and associated systems requirements and drive their implementation and use as per pure ITIL V3 Framework and Kronos processes
  • Work with various Customer facing support functions to support and provide operational and application validation services thereby improving CSAT
  • Develop and report on metrics for the performance of the Product and individual employees, including but not limited to MTTR, # of escalations, and tickets
  • Drive technical staff to monitor and resolve customer issues and accomplish objectives by being a role model to impress upon staff to be self-motivated with the ambition to problem-solve, learn and create their own mechanisms for resolving issues and most importantly, communicate effectively with the ability to work in a team environment
  • Willing to take ownership and take on other duties as assigned
  • Should have experience of working as Incident Manager for Cloud & Managed service environments
  • Work with ART Manager and Leads to assign responsibilities and ensure that all duties are completed in a timely and professional manner
  • Build fundamental scalability into the ART through automation of repetitive tasks, elimination of unnecessary work-cycles
  • Day-to-day support of direct reports including frequent 1:1 meeting, performance reviews: half and full-year, monthly KPI feedback and quarterly R&R recommendations, escalating wherever necessary
  • Drive behaviours and practices around structured trouble-shooting methodologies with the clear imperative to restore service first
  • Drive technical and professional competency development in ART to handle additional proactive services and create value differentiators for customers
  • Escalation point for internal and external Customers for all team matters
  • Manage the rota of team/resources and handle shortfalls from the available resources
  • Develop positive relationships across the Team and Company to ensure communication is open and transparent, facilitating early identification of issues and risks and agile exploitation of business opportunities
  • Implement processes to measure, manage, standardize and improve the key activities in the ART
  • Strong experience working with Incident, Problem, Change and Service Request ticketing systems
  • Experience with Structured Trouble-shooting methodologies
  • 8 - 12 years of experience in a managing Enterprise command centre or NOC for application and infrastructure environment involving a geographically distributed support model including 3+ years’ experience at the managing people and handling people management responsibilties
  • Must have managed 24x7 infrastructure operation for US based organization
  • Hands on Experience of Incident handling and Operations - SLA, Escalation and Notification, Workload tracking
  • Experience of overseeing Global Command Center or NOC/SOC operations to support Customer Hosted Infrastructure and/or server administration
  • Strong background in enterprise management tools like Manage Engine, Service NowTivoli, CA Unicenter, BMC, HP Open view/Operation Center would be an advantage
  • Experience of managing help desk workflows, processes and SLA matrix using tools like Service Desk, Remedy or similar tools
  • Experience working with a geographically distributed team with different cultures a plus
  • Well-versed in Windows, ERP/CRM, SQL, 3 tier architecture, Java, & JBOSS
  • Proven strong interpersonal skills. Strong verbal and written communication skills. Collaborates with colleagues across the organization to get things done
  • Must be able to demonstrate experience in making final decisions on administrative or functional activities of an Kronos Cloud System Operation Center
  • Experience working in and with cross-functional teams
  • Certifications in ITIL (IT Service Management), MS SQL, MCP, PMP preferred
  • Strong problem solving and troubleshooting skills required
  • Ability to identify, isolate and analyse Application, Infrastructure (Server, Database) & , Network related incidents and operational processes and then drive corrective / preventative action plans working with required stakeholders (internally/externally)
  • Broad knowledge of labour management, ERP, or similar domain, product/systems
  • Ability to multi task and prioritize projects, time manage, and practice detail oriented organizational skills
  • Self-motivated; ability to maintain excellence in service with minimum supervision
  • Use of good judgment and a sense of urgency in the decision making process when assessing problems/situations
  • Prior experience in support customer application with Windows, Linux Red-Hat environment, including JBOSS and Java
  • Experience in scheduling, preparing presentations and status reports
19

Assoc Technical Support Specialist Resume Examples & Samples

  • 2-5 years experience in an IT Support Center or Operations Center
  • Knowledge and understanding of Fastpass systems a plus
  • Demonstrated experience with providing technical solutions to provide faster system recovery during outage and impairments
  • Demonstrated experience with service and event management tools
  • Execute requested support resources from additional teams following documented procedures during conference calls for significant IT incidents
  • 3-5 years experience in a high volume operations center
  • Experience with monitoring toolsets (AppDynamics, Wily, etc.)
  • ITIL V3 Foundations or better a plus
20

Assoc Site Support Technician Resume Examples & Samples

  • Data entry: updating and managing RMA and support tickets
  • Device testing including: IP phones, routers, network switches, Wireless Access Points, etc
  • Creating and reviewing device checklists for new networking products
  • Device refurbishment
21

Assoc, Customer Support Resume Examples & Samples

  • Minimum one year experience in Customer Service Environment
  • Proficient in MS Office applications
  • Ability to handle customers in difficult situations
  • SAP (Systems, Applications and Products) Experience
22

Assoc, Sales Support Resume Examples & Samples

  • Independently analyze and resolve accounts receivable questions and issues
  • Monitor and respond to any incomplete IO’s returned from Order Entry team or Digital Ad Ops; complete IO when able or route appropriately to sales reps to resolve issues
  • Monitor AdWatch & Creative Plus production systems and reports for missing advertising materials, late proof return from creative, or late release of advertising material, and follow-up with advertisers, creative department, and sales team as needed
  • Serve as point person with downstream operational teams (Digital Ad Ops, Creative, Layout, Pagination, etc.) to resolve issues and communicate findings and possible resolutions
  • Compiling data for preprint proposals
  • Handling material, mail lists, creative and billing for Direct Mail jobs along with carefully watching deadlines/timeline
  • Administrative tasks inclusive of but not limited the Advertising central telephone lines, Advertising Mailroom, Affidavits, Advertiser Mailings, Liquor Permits, Samples, walk in customers and creating media kits
  • High School Diploma or G.E.D. equivalent required
  • Overtime varies based on business needs and Manager approval
23

Assoc, Customer Support Resume Examples & Samples

  • Act as a central point of contact within Merck's Order Management Center for all non-key accounts. Partner with MAH sales reps. to address customer specific issues and pull through key business initiatives in support of Merck’s objectives. Act as a liaison between customers and internal Merck organizations (Marketing, Logistics and Warehouse, Finance, Credit, etc.) to address key operational issues
  • Manage customer orders, understand order minimums and shipping requirements
  • Resolve shipping issues, manage problem resolution, and process product returns
  • Ensure that customers receive a high level of customer service while maintaining compliance to MAH’s terms and conditions of sale, laws, regulations and policies
  • Collaborate with customers, sales & marketing to support new product launches and additions to existing product lines. Provide customers with required documentation and manage orders
  • Act as support personnel for recalls within the Order Management Center by working with customers and answering their questions and returns as necessary
  • Communicate with customers on key issues regarding pricing, product deletions, product backorders, policy changes, etc
  • Collaborate with Accounts Receivable counterpart to resolve issues in a timely manner
  • Maintain a high level of proficiency in SAP (Systems, Applications and Products) and other relevant systems and applications
  • Maintain essential product knowledge of all MAH products to respond to customer inquiries
  • Manage ad hoc projects as assigned by management
  • Demonstrated ability to anticipate and solve problems
  • Proficiency in Microsoft applications
  • Strong business judgment and decision making ability
  • Minimum of 3 years experience in a customer service capacity
  • Knowledge of SAP, particularly the Order to Cash components
24

User Tech Support Spec Assoc Resume Examples & Samples

  • Administers first level support and basic problem solving
  • Organizes and maintains logs of issues working on
  • Serves as technical reference for the company’s employees
  • Accepts first level (Tier One) Track-it tickets to troubleshoot for company’s employees’ PC hardware and software, printers, and phones
  • Dispatches Trouble Calls and assures that Track-it tickets are handled in an efficient manner, follows processes to escalate tickets through the proper channels
  • Installs, tests and documents application software programs
  • Assists in deployment of new personal computer (PC) hardware and software
  • Maintains software documentations
  • Follows up on overall customer satisfaction concerning assigned work
  • Knowledge of Microsoft Operating Systems (i.e. Windows 9X, NTX, 2000, XP)
  • Demonstrate knowledge of personal computer hardware configuration and setup
  • Excellent Telephone communication and people skills
  • Excellent knowledge of Help Desk processes and functions
  • Typically two (2) year experience in personal computer software and hardware troubleshooting
  • High school diploma plus some advanced training
25

Support Assoc Resume Examples & Samples

  • Ability to excel in fast-paced, constantly changing environment
  • Ability to multi-task
  • Assertive, clear and concise oral and written communication skills
  • Must be detailed oriented
  • Ability to work independently and in a team environment
  • Competent PC and keyboard skills
  • Accurate typing skills of 40 wpm
  • Excel experience preferred
26

Rep Assoc, Sales Support Resume Examples & Samples

  • Use strong quantitative and analytic abilities to manipulate and analyze data for patterns and trends that indicate problems needing to be addressed or investigated, recommending actions
  • Ensure effective data management and reporting on key business metrics, developing thoughtful analytics and delivery of meaningful insights required by the business
  • Investigate root causes of issues and work with internal stakeholders on resolution
  • Interface with sales organization to deliver business performance metrics and territory/market analysis
  • Perform assigned individual project tasks as well as contribute to the completion of team tasks; assists global team members in completion of high priority tasks when necessary
  • Measure the results of various promotions and/or programs; recommending actions to sales team, as appropriate
  • Systems support – become proficient at using and maintaining ON’s internal tools for reporting and analytics
27

Shared Info Support, Assoc Resume Examples & Samples

  • Preforming data issue/problem management and researching potential data exceptions
  • Conducting User Acceptance Testing (UAT) and performing post deployment validation
  • Acting as liaison between business area and technical support teams to ensure all parties have complete understanding of issues/requests
  • Independently determining and developing approach to solutions, working under limited direction
  • Following established processes, procedures, and directions
  • Maintaining process documentation and other relevant records as needed
  • Monitoring and supporting the team’s shared email mailbox
  • Proficiency with Microsoft Office Suite (Word, Excel, etc.)
  • UNIX and Windows operating systems experience
  • Solid experience with 1 or more of the following: SQL, SAS, VBA and XML
  • Data quality issue management experience
  • Data analysis/mining experience
  • Experience liaising with business and technical teams
  • Business/data analysis experience
  • Experience in the Mortgage industry, Freddie Mac, and understanding related information needs
  • DB2 and Oracle database experience
  • SDLC experience
  • Basic Perl-like or POSIX Regular Expressions
  • Advanced Excel (Vlookup, Pivot Tables, Index/Match, advanced formulas, and VBA)
28

Senior Radiology Support Assoc, Days, Skokie Resume Examples & Samples

  • If order is needed, contact patient’s physician office to obtain the order
  • Answer phone with proper etiquette and handle department phone calls by routing to the correct party and/or personally completing the caller’s request
  • Make reminder phone calls to patients the day prior to their appointment
  • 1-2 years of prior secretarial experience preferred; medical terminology preferred
  • Typing speed of 25-35 wpm
29

Clin Support Assoc Resume Examples & Samples

  • Greets patients and visitors, answers/screens/routes telephone calls, files, distributes mail and performs other general clerical duties
  • Communicates with patients, families, physicians and other healthcare team members about patient care according to protocol
  • Types various reports and documents for unit staff
  • Assists with processing patient admissions, transfers and discharges. Assembles and maintains patient charts
  • Carries out unit specific clerical functions including but not limited to time keeping, recording, reporting and distribution meeting minutes
  • Obtains a variety of needed items necessary in order to facilitate patient care
  • Assists with all aspects of patient thru put
  • Other Duties as assigned
  • HS or Equivalent
  • Healthcare and/or receptionist experience preferred
30

SAP NS Business Support Assoc Resume Examples & Samples

  • Application specific solution consulting (for a specific application: support the creation of business blueprint, implementation based on a blueprint, support execution of testing, go live support, and post go live support)
  • Knowledge of all features around the application, technical and functional
  • Participates in application related community through learning, adopting, and contributing to its growth
  • Can do attitude
  • Passion to learn