Tech Support Resume Samples

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Z Langworth
16580 Nicolas Curve
+1 (555) 428 4121
16580 Nicolas Curve
p +1 (555) 428 4121
Experience Experience
San Francisco, CA
Tech Support Engineer
San Francisco, CA
Larson, Morissette and Lang
San Francisco, CA
Tech Support Engineer
  • Participate in special projects as necessary to improve the technical team; and work on cross-functional teams which improve processes within Customer Care
  • Provide summary report quarterly of warranty replacements and provide feedback to Patient Care Reps on performance of technical decisions
  • Provide benchmarking analysis (SVA, FVFR, NPS etc.) aimed at cost reduction and process improvements
  • Work to constantly improve call handling and resolution processes
  • Provide technical assistance to internal and external customers and partners
  • Works on unusually complex problems and provides solutions which are highly innovative
  • Working knowledge of network and system architectures such as servers, databases, load balancers, and routers
Los Angeles, CA
Internal Customer Tech Support
Los Angeles, CA
Mohr and Sons
Los Angeles, CA
Internal Customer Tech Support
  • Tracking, scheduling and delivery of refreshed workstations for existing employees
  • Providing secondary level assistance to help desk related questions
  • Works in collaboration with Business Relationship Management to effectively communicate IT Events and IT Incidents to key lines of business
  • Provide after-hours support-both phone-based and on site to all users as problems arise above and beyond normal contracted hours
  • Working on resolving the issues related to OBI & the applications part of the OBI
  • Conducting IT Workshop to promote GIT services
  • Works with the MIM Facilitator and across lines of IT to identify procedural and documentation gaps that would aide service restoration activities
New York, NY
Senior Tech Support Engineer
New York, NY
New York, NY
Senior Tech Support Engineer
  • Documents cases, recommendations, and resolutions clearly in the CRM system, takes ownership of hot and/or more political cases escalated from less senior engineers
  • Performs advanced problem analysis and isolates problems of moderate to high complexity, with little instruction from team leads and/or management
  • We are customer obsessed and aim to provide extraordinary technical assistance on Citrix products to customers of medium to large size, scope, and/or political complexity - via phone, email and/or remote access
  • You will perform advanced problem analysis and isolate problems of moderate to high complexity, with little instruction from team leads and/or management
  • Support both mobile application and console implementation efforts, including application configuration, testing, and issue resolution, both on-site at the client location and remotely
  • We have targeted call statistics such as number of calls answered, number of cases closed or issues resolved, along with other established goals you will strive to achieve
  • Provides technical assistance on Citrix products to customers of medium to large size, scope, and/or political complexity - via phone, email and/or remote access
Education Education
Bachelor’s Degree in Computer Science
Bachelor’s Degree in Computer Science
Virginia Commonwealth University
Bachelor’s Degree in Computer Science
Skills Skills
  • Proven ability to maintain a professional demeanor when handling complex user issues and high pressure situations
  • Share knowledge, provide articles to the Knowledge Base team and communicate new product information and known issues
  • Ability to share technical knowledge with customer in a clear and concise way (written or oral)
  • Strong personal commitment to quality, customer service and patient safety
  • Proven ability to quickly adapt to new environments and to gain an understanding of new processes, applications and procedures
  • Proven ability to quickly gain an understanding of new business processes and applications
  • Excellent written and verbal communication skills with the ability to clearly articulate solutions to complex technical problems
  • Excellent knowledge of English language on both verbal and written level
  • Good technical knowledge in IT and new technologies (ideally in websites and hosting, ftp, ssh and DNS)
  • Ability to perform basic repairs on laptops, desktops, and some peripherals
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15 Tech Support resume templates


Teradata Business Tech Support Resume Examples & Samples

  • Provide 24x7 on-call production support
  • Experienced in data warehouse/ large database implementation and support
  • Experience with MP-RAS Unix and Linux operating systems
  • Experience with Teradata Manager, Viewpoint and Teradata TTU utilities
  • Ability to create and maintain positive and professional business relationships with both internal associates and external customers
  • Proven diagnostic problem solving and solution development capabilities required

VP Tech Support Resume Examples & Samples

  • Manage a team to provide outstanding support to our clients – The VP, TSHD must lead a team and ensure high performance standards in coordination with his/her counterpart in San Diego. This includes the ability to manage difficult client conversations as well as serve as a liaison to our technology organization in the event of system issues
  • Act as an advocate for our clients during new technology development and deployment – The VP TSHD must have the ability to anticipate the needs/confusion points/expectations of our advisors and communicate them effectively to our technology organization and other organizational stakeholders early in the new product development process. This may involve influencing projects at the conceptual stage as well as supporting small testing pilots or other pre-launch support. Further, the successful candidate must be adept at predicting the future needs of the organization and preparing the team to provide a great service experience
  • Provide project leadership, guidance, and/or management in unique technology initiatives/launches – The VP TSHD must be able to plan for, mobilize and execute the delivery of great service to our clients in dynamic situations on tight timeframes which may include new technology launches, evaluating outside technology vendors, and other situations in which both technology and call center management expertise is relevant
  • Excellent customer service skills (focused on delivering the best experience possible to our advisors, institutions, and investor clients) and the ability to handle escalations on critical advisor issues
  • A track record of strong leadership skills and the ability to develop others within an organization
  • Strong oral and written communication skills, as well as the ability to present to senior audiences
  • Excellent real time judgment around advisor facing communications in the event of technology outages or other issues impacting the advisor experience
  • Must have ability to plan, organize, and execute multiple projects on tight timeframes
  • A track record of influencing senior leaders across departments
  • General business acumen and the ability to predict the implications of technology deployments and plan for their successful execution
  • General technology knowledge and awareness of the technology lifecycle
  • Bachelor's degree required (prefer business, economics, technology or similar)
  • 10+ years business experience
  • 5+ years managing a team, call center management experience preferred
  • Proficiency in Microsoft Office programs

Supervisor, Tech Support Resume Examples & Samples

  • Lead and/or servisory experience in a call center or technical environment required
  • 1 year experience in call center or technical operations required
  • Previous experience with telephony services is preferred
  • Ability to work in a team environment
  • Excellent people skills
  • Ability to analyze and solve problems
  • Computer proficiency in Word, Excel and PowerPoint

Enterprise Tech Support Senior Analyst Resume Examples & Samples

  • Handles customer issues from beginning to resolution (handle in place)
  • Apply a basic understanding of the underlying principles of a professional discipline
  • Typically obtained through formal study

Enterprise Tech Support Consultant Beijing China Rtse Resume Examples & Samples

  • Bachelor’s degree in a technical field, Masters in Computer Science or equivalent work experience in a software/support and services environment
  • Foreign language fluency is a plus
  • Extensive experience supporting the following technologies; Routing protocols, BGP, OSPF, RIPv1/v2, ISIS, IP multicast, QOS, policy routing, packet filtering, networking OS architecture and performance issues
  • Experience in Spanning Tree protocol and its variants (xSTP), VLAN Membership Policy Server (VMPS) VLAN Trunking Protocol (VTP), MPLS, ISL, 802.1Q and 802.1p
  • Must have very strong customer and interpersonal skills
  • Must demonstrate exceptional customer service/support skills and represent Dell Networking in a professional manner at all times
  • Must be highly motivated, a self-starter, and have proven ability to function effectively without direct supervision

Tech Support Resume Examples & Samples

  • Responsible for the configuration, management and support of software on card-based devices in a test environment
  • Coordinating access to these devices across multiple projects
  • Providing 1st line support to all users of the Devices in the test environment & assisting 2nd line support for both test & production queries
  • Assisting development staff in all aspects of QA, including test planning, scripting, execution, defect management and reporting
  • Understanding of and experience with Microsoft Client/Server technologies
  • Experience of working in a technical support role
  • Strong inter-personal skills
  • Proven organisational and co-ordination skills
  • Proven ability to quickly adapt to new environments and to gain an understanding of new processes, applications and procedures
  • Proven ability to quickly gain an understanding of new business processes and applications
  • Test planning & execution skills
  • Proficient in the use of desktop applications such as Excel, Word, MS Project etc

Tech Support Engineer Resume Examples & Samples

  • Excellent customer service disposition
  • Windows and OS X troubleshooting and support experience
  • Server and network experience

Infrastructure Tech Support Database Administrator Resume Examples & Samples

  • Good working knowledge in database replication products like Oracle Data guard, Golden Gate and Shareplex
  • Oracle/IBM Certification a plus
  • 5+ years in supporting Oracle and DB2 databases
  • Install, configuration and perform Oracle (11g) and DB2 (V9) administration on AIX/Linux/Windows platform
  • Ability to perform 24X7 production support
  • Experience in patching standalone and RAC databases in AIX/Linux/Windows
  • Experience in managing database replication products like Data guard, Shareplex and Golden Gate
  • Analyze database growth and perform database capacity planning
  • Resolve production incidents on time, work with the vendors to fix database product level issues

Tech Support Rep Resume Examples & Samples

  • Provide Tier I technical support for designated proprietary LPL software products ensuring that service level and customer satisfaction agreements are met. This is primarily done over the phone and via email communications
  • Troubleshooting Skills
  • Ability to Multitask
  • Follow up Skills

Tech Support Resume Examples & Samples

  • Ability to navigate through multiple computer applications with speed and accuracy
  • Recommend products that best suit the customer’s requirement. · Ability to read and interpret documents such as procedure manuals, work instructions and software manuals
  • The ability to relate to customers in a professional and courteous manner
  • The ability to work in a team environment
  • The ability to sit for long periods of time
  • Must pass drug test and state, federal and criminal background check · Must have High School diploma or general education degree (GED)
  • Must be at least 18 years of age or older / / / / If this describes you, then apply online today!

Field Tech Support Specialist Resume Examples & Samples

  • Provide basic support services to clients with technical problems and information technology issues involving desktop, laptop or network services
  • Support and maintain effective relationship with users
  • AAS Degree or equivalent technical certificate and/or experience in a field service/technological industry position; a strong background in data communications, computers, and networking, as well an electro-mechanical aptitude
  • A good working knowledge of Windows 7 and 8, and the Office suite of applications required
  • Candidate must be self-motivated, capable of independent reasoning and troubleshooting, and possess the ability to work reliably and responsibly both independently and in a team environment

Senior Tech Support Rep, Noc Resume Examples & Samples

  • Install, repair & maintain audio, video, RF, and server based broadcast systems
  • Provide on-call support 24 hours per day, 365 per year. Support may entail phone or physical presence at the facility for equipment failure or other disasters. This includes, but is not limited to UPS/LIPA failures, storms or severe weather, and loss of personnel
  • Ability to work independently on assignments and report back on progress
  • Ability to maintain and repair a variety of Baseband video/audio, Automation, Encoding, RF and Windows or Linux based server Equipment
  • Should be familiar with using Vistalink for configuring Evertz equipment
  • Provide accurate and timely technical changes to Engineering staff to keep the facility up to date
  • Testing and certification of new installations or modifications
  • Coordinate and supervise technical aspects for LIVE events
  • Training of staff as needed
  • Ability to repair analog or digital equipment
  • Familiar with configuring/troubleshooting Windows Server and/or Linux based systems
  • Able to troubleshoot basic Networking problems (blocked ports, subnetting/routing issues)
  • Flexible schedule
  • AAS Electrical Engineering, AAS Electrical Engineering Technology or equivalent required, BS Electrical Engineering or Computer Science preferred, Windows experience required!
  • 3 to 5 years experience in broadcast television, cable TV broadcaster or MSO
  • Prior experience working in a high pressured environment delivering consistently sound judgment with mission critical assignments
  • Ability to change priorities and handle last minute assignments
  • Ability to train technical staff on current and future technology as new equipment is deployed
  • Manufacturer’s training and certification on Evertz, Sony, Motorola, Harris/Louth, SA/Cisco broadcast equipment a plus
  • Knowledge of analog and digital audio technology, satellite RF technology and distribution methods, data networks, servers, archive, distribution systems, analog and SMPTE standards
  • Excellent communications, written and interpersonal skills
  • FCC, CCNA, MCSE or SBE licenses/certifications a plus!

Contributor Operations & Tech Support Resume Examples & Samples

  • Install new / rebuild existing servers and configure hardware, peripherals, services, settings, directories, storage, etc. in accordance with standards and project/operational requirements
  • Improve and maintain installation and configuration procedures
  • Research and recommend innovative, and where possible automated approaches for system administration tasks. Identify approaches that leverage our resources and provide economies of scale
  • Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups
  • Create, change, and delete user accounts per request
  • Investigate and troubleshoot service tickets raised from HP Service Manager/Service Now
  • Apply OS patches and upgrades on a regular basis, and upgrade administrative tools and utilities Configure / add new services as necessary
  • Perform ongoing performance tuning, hardware upgrades, and resource optimization as required. Configure CPU, memory, and disk partitions as required
  • Maintain data center environmental and monitoring equipment
  • Bachelor (4-year) degree, with a technical major, such as engineering or computer science
  • Systems Administration/System Engineer certification in UNIX and Microsoft
  • 3 plus year’s System administration experience
  • Experience with VMware
  • Experience of LAN networking, in particular C7000 Enclosures
  • Excellent communication skills and ability to interact professionally with a diverse group of clients and staff in difficult or conflictive situations
  • Experience in data center operations
  • Service Now knowledge is a plus
  • Experience in ITSM & ITIL methods

Mgr Tech Support Resume Examples & Samples

  • Handle Financial Advisor immediate escalations needing management contact and advanced technical support issues
  • Help frontline agents with question from advisors and office staff. Assist in the training process of support staff. Track their training progress and decide when they have reached milestones to move them on the next level of training
  • Administrative management duties: timecard approvals, interviews, review time off requests, track attendance etc
  • 5 - 7 years of call center experience in the Help Desk / Tech Support environment
  • 3+ years of experience managing staff
  • Strong oral and written communication skills and the ability to work independently are required to identify problems and implement solutions in a team environment
  • Effectiveness in this role requires strong leadership abilities as well as a solid working knowledge of PC software
  • Series 7, OPPs 99

Supervisor, Tech Support Resume Examples & Samples

  • Continual monitoring of ACD thresholds and team’s activities to assure compliance with department standards
  • Increase team productivity and motivation
  • Conduct quality control phone call monitoring to evaluate TSS performance, identify strengths and weaknesses and ensure that a high quality of work is being performed
  • Prepare annual evaluations and provide monthly feedback
  • Maintain professional customer service skills at all times and provide 100% satisfaction on each customer contact (internal and external customers
  • Develop reward and recognition programs to motivate team
  • Ensure Kronos payroll system is properly accounted for and accurately updated for team
  • Must be able to work in a fast-paced environment, self-motivator that promotes teamwork among co-workers
  • Must have recent Supervisory or “lead” experience (within the last 12 months) in a contact center environment providing leadership for 15 or more employees
  • Certificate or graduation from a technology based institution focusing on computer systems, electronics and/or IP technologies preferred

Tech Support Agent Resume Examples & Samples

  • Ability to work with customers to resolve billing inquiries
  • Provide troubleshooting assistance to customers with technical issues on their cable device
  • Maintain a high level of world class customer service/professionalism to a wide range of customers
  • Recommend products that best suit the customer’s requirement
  • Ability to read and interpret documents such as procedure manuals, work instructions and software manuals
  • Six months experience in providing customer service either via phone or in person
  • Maintain a positive environment, working with co-workers and customers within a diverse culture
  • Excellent telephone manner and listening skills
  • Must pass drug test and state, federal and criminal background check
  • Must have High School diploma or general education degree (GED)

Field Tech Support Specialist Resume Examples & Samples

  • Provide Technology support for Ticketmaster clients, Retail Locations and Live Nation O&O venues
  • This includes but is not limited to Ticketmaster products (Point Of Sale & Access Control), networks wired / wireless, and Food and Beverage systems
  • Following established procedures for product installation and support
  • Track and report on client based work progress through the Salesforce system, providing case status updates to both management and clients in a timely professional manner
  • Candidate must be available for rotating evenings and weekend on call availability

Tech Support Resume Examples & Samples

  • Answering inbound calls and e-mails from our customers and helping them regarding our products and services
  • To diagnose and fix general and specific problems relating to customer's web hosting services
  • Preparation of technical and commercial guides
  • To diagnose and fix the general and specific problems relating to customer's web hosting services
  • Interface between the subsidiary in Dublin and the head office in France
  • Planning and making outbound calls and e-mails to prospects with the objective of winning new customers
  • Good technical knowledge in IT and new technologies (ideally in websites and hosting, ftp, ssh and DNS)
  • Knowledge of GNU/Linux environment is a must
  • HTML language, Emails etc
  • Excellent knowledge of English language on both verbal and written level
  • Exceptional communication and relationship building skills
  • Self-motivated, outgoing and the drive to smash your targets
  • Fluent or native in Dutch & English, fluent or native in French would be a big advantage

Line Tech Support / Business Analyst Resume Examples & Samples

  • BAU Level 3 support of Macquarie's PeopleSoft General Ledger (PSGL), Microstrategy reporting suite and various locally supported applications (eg. finance, regulatory, tax related applications)
  • Support the execution and management of key month end processes for local business units Deliver functional support and best practice advisory/education for FMG Americas/EMEA applications, including training new and existing users on the effective use/functionality of existing Finance systems
  • Work with FMG to define sustainable business processes, controls and best practices for the use of their systems (current and new systems)
  • Identify, communicate and deliver process improvement initiatives as required
  • Project Management of small to medium projects, enhancements, including management of end-to-end technical change management practices, vendor management, status reporting
  • Lead business analysis workshops to illicit requirements
  • Facilitate security and risk assessments, remediation planning and test execution, defining processes and delivering required documentation
  • Ensuring prescribed processes are adhered to when implementing new vendor applications and when performing any updates/upgrades
  • This role will require the candidate to work closely with US based and offshore management, technical support and development teams to deliver positive client outcomes and effectively escalate risks and issues as identified
  • Have a Bachelor's degree in Information Systems or relevant field, or 5+ years of relevant experience
  • Possess a strong client service focus and attention to detail
  • Be able to deliver timely and accurate solutions in a high pressure and constantly changing environment
  • Be able to investigate issues independently and propose solutions: a self-starter that can work well both independently and as part of a team
  • Have excellent communication and interpersonal skills, and be able to effectively tailor communications to a diverse range of business and technical stakeholder groups
  • Be able to identify and engage with relevant stakeholders
  • Possess strong analytical and problem solving skills
  • Have demonstrated knowledge of accounting fundamentals
  • Have demonstrated experience with managing change and risks
  • Demonstrate knowledge of all phases of the software development lifecycle
  • Have demonstrated knowledge of project management methodologies and frameworks
  • Functional support experience within the PeopleSoft v8.8 environment
  • Report development experience using MicroStrategy or similar (eg Cognos, Hyperion) BI tools
  • Experience working with third parties vendors and offshore teams

Rep, Advanced Tech Support Resume Examples & Samples

  • Ability to troubleshoot and correct issues related to provisioning. (Send hits, Update OMSe)
  • Working knowledge of all TWC products and the ability to use appropriate terms and acronyms when discussing PPV, VOD, Fiber, HSD, Plant and Telephony
  • Expertise level of OMSe phone provisioning
  • Proven good attendance record
  • Build and maintain positive relationships with internal and external customers on an ongoing basis

Contributor Operations & Tech Support Resume Examples & Samples

  • Experience with Unix/Linux/Windows operating systems (concepts/tools/basic scripting)
  • Knowledge of FTP/FTPS/SFTP/SSH/HTTP/HTTPS protocols
  • Hands on experience working with Databases (Oracle is a plus)
  • Good English communication skills; written and verbal required
  • Ability to work in distributed teams
  • Experience working in a large enterprise would be a plus

Tech Support Engineer Resume Examples & Samples

  • Managing small projects and proposing solutions issues/ projects/ opportunities
  • Meeting or exceeding Customer Satisfaction expectations and problem resolution turnaround time standards
  • Coordinating with vendors and internal departments for various equipment needs, repairs, refreshes, etc
  • Meeting regularly with customers and partners. Building positive working relationships across departments
  • Participating in the implementation of policies and procedures related to desktop hardware, server and software acquisition, use, support, security, and backup
  • Understands own team’s strategy and objectives
  • Serves as an individual contributor as well as a team member
  • Makes recommendations in regard to department
  • Serves as a first-line interface to the user community within the company

Tech Support Representative Resume Examples & Samples

  • Repairs lenses and related material for Canon dealers and customers in a timely and professional manner, to provide an effective service department
  • Provides technical support and training to dealers and support staff via telephone, supplies information concerning parts and policies, responds to inquiries and ensures a knowledgeable sales staff
  • Assists customers, supplies information concerning parts, technical advice and schematic technical drawings, and responds to inquiries, to provide customer support
  • Receives and inspects incoming items for repair and furnishes verbal and/or written cost estimates, to provide information concerning costs for repairs
  • Position requires a High School Diploma and special training of less than 2 years

Purchasing Tech Support Resume Examples & Samples

  • Working with strategic and tactical procurement team addressing critical product support issue
  • Provide technical support to supply base, & commodity buyers for various Hamilton Sundstrand electronics products (integrated circuits, magnetics, electronics assemblies)
  • Review EC’s/ASL for electronic commodity team to assure that this has no impact to cost and delivery
  • Working with components engineering and design organization to resolve part shortage and part obsolescence issues
  • Supporting and resolving failure analysis activities on electronic components used in Aircraft Product designs and ensuring corrective action is properly implemented
  • Performing obsolescence reviews, identification and execution of cost reduction and quality improvement initiatives
  • Support PCOT team on cost saving projects
  • Perform engineering evaluation of similar part for cost justification
  • Manage Operation Support Engineering budget (OSE)

Customer Service, Tech Support / Sales Resume Examples & Samples

  • Prior customer service or call center experience
  • Sales Experience Preferred
  • Good typing skills: 25 WPM
  • Open schedule availability between 9:00am and 3:00am, 7 days/week including all weekends and holidays. Candidates MUST be open to working any shift during the hours of operation
  • Logical, analytical thinking and problem solving skills
  • Intermediate understanding of: o PCs and internet o Telephone Technology o Office Applications (Word, Excel)
  • Solid sense of responsibility and reliability
  • Strong awareness of privacy and data security
  • Willingness to work shifts, punctual and maintain productiveness
  • Readiness to be measured against personal KPIs and a commitment to personal improvement
  • Must be able to successfully pass a drug screen and criminal background check
  • Enjoy learning about and supporting new products
  • Deliver outstanding customer service
  • Possess excellent listening skills
  • Be able to work in a fast-paced environment

Tech Support Resume Examples & Samples

  • Maintain, troubleshoot and repair manufacturing and test equipment
  • Develop engineering solutions to improve quality of product, increase up time and prevent similar failure modes
  • Project management, equipment installation, development of documentation, and maintenance programs
  • Works safely and maintains a safe, organized and clean working environment by complying with procedures, rules, and regulations

Senior Tech Support Engineer Resume Examples & Samples

  • Resolve production issues within the stipulated SLA period
  • Learn new services quickly and transfer the knowledge to peers and team members
  • Provide support for improvement activities on both technical and non-technical aspects of support
  • Review and/or create required technical documents for application
  • Involve in the major incidents towards resolution by liasing with multiple stakeholders in a multi geographic environment
  • Immediately raise issues or risks towards the successful and timely completion of deliverables
  • Strong knowledge of support processes, willing work in 24X7 engagement for web based applications which are hosted at multiple Data Centres
  • Possess technical knowledge and has the ability to apply those skills to business impacting problems
  • Strong problem-solving, analytical and troubleshooting abilities
  • Experience in monitoring tools and ticketing systems
  • Strong interpersonal skill
  • Overall 3+ years experience in production support of web applications and with multiple DCs
  • Experience in Linux, J2EE, webserver, appservers and Database
  • Experience / exposure in AWS (Amazon web services)
  • Passion for delivering 24/7 service availability
  • Catchpoint, Nagios, JIRA

Tech Support Coordinator Resume Examples & Samples

  • Executes routine cross platform support
  • Participates in the design and implementation of systems and processes
  • Interacts with support, application, development teams and end users to resolve technology issues
  • Coordinates project tasks as assigned working with various application, systems, and helpdesk groups
  • Takes a proactive role in isolating potential systems problems and is considered proficient in the use of monitoring tools and software
  • Performs service administrative responsibilities and adhere to established manufacturer warranty procedures as well as company policies and procedures
  • Understands system architecture and infrastructure environments to recommend resolution of technical issues
  • Supports department in planning and implementing back-ups, disaster recovery, and security actions
  • Assesses and implements all new hardware and software
  • Assists with designing and implementing systems
  • Performs problem determination and resolution on multiple platforms
  • Maintains records including problem documentation, and actions taken
  • Has 2+ years of experience in performance of analytical tasks

Tech Support Engineer Resume Examples & Samples

  • To maintain the desktop computing environment; system software; software applications; printers; Audio/Visual and telecommunications equipment, and user account administration
  • Respond to and document customer requests through the internally-accepted ticketing system, from people walking-up, by phone call, “drive-by” and/or any other means that the request originates
  • Building positive working relationships across departments
  • Installing, troubleshooting, maintaining and educating customers on: Windows, MAC, and Linux operating systems, and educate customers on a wide variety of hardware and software platforms
  • LAN, WAN, TCP/IP, DNS, Windows servers, Active Directory administration, telecommunication diagnostics, Audio Visual & Video Conferencing Systems & printer diagnostics
  • You will have the ability to work well in a team environment
  • You must be comfortable and have confidence with following and actioning instructions via remote communications such as email, phone calls, videoconference etc

Tech Support Supervisor / Team Lead Resume Examples & Samples

  • Exceptional work ethics
  • Customer insight
  • People oriented
  • Fast paced
  • Extreme attention to detail
  • Highly motivated individual
  • Ability to provide coaching in a constructive manner
  • Adaptability to an ever changing environment
  • Fast learner
  • Multitasking
  • Motivated
  • At least 1 year experience in Team Management
  • At least 1 year experience in Communication Skills
  • At least 1 year experience in Report creation and analys
  • At least 1 year experience in Business management
  • At least 1 year experience in Time Management
  • At least 1 year experience in Contact Center experience
  • English: Intermediate

Tech Support Engineer Graduate Resume Examples & Samples

  • C, C++, C#, Java/J2EE
  • Unix or Linux development environments
  • Windows development environments
  • Web Server Technology
  • Understanding of Software development cycle
  • Script languages (Shell, Perl, VB)
  • HTML, XML, Servlets, Applets, CGI
  • J2EE, JAAS
  • Good written and verbal communication skills in English and Mandarin &/or Korean
  • Fluency in Mandarin &/or Korean is important for this team's client base

Supervisor, Tech Support Resume Examples & Samples

  • Provides guidance and direction to staff including hiring, disciplinary action, staff development, goal formulation and performance review
  • Trains newly hired Tier 3 Technicians and incumbents as needed
  • Supports company’s policies and procedures including AA/EEO goals
  • Performs weekly one-on-one productivity meeting with direct reports and department members
  • Assists in the ongoing training and development of the Product Specialist staff including but not limited to current subscriber packages and enhancements
  • Maintains extensive contact with office and field personnel, sales personnel and National Help Desk
  • Informs departmental manager of concerns relating to personnel and operations; suggesting and implementing corrective action as necessary
  • Comprehend the function of Digital Phone network troubleshooting tools
  • Monitor and identify provisioning system trouble areas
  • Bachelor’s degree in business or related field and three to five years related experience; or equivalent combination of education and experience required
  • Prior supervisor experience, intern supervisor program and/or pier to pier coaching experience required
  • 1 plus year experience in call center
  • Experience with ISP/Online, computer related help desk or digital phone technology preferred
  • Experience in configuration, analysis and troubleshooting of computers including but not limited to the following required: Windows Vista, Windows 7, Windows XP and Macintosh Operating systems required

Tech Support Team Lead Dublin Centre Resume Examples & Samples

  • Managing an international team of 10-15 technical support agents
  • Daily, weekly and monthly reporting
  • Conducting review meeting with team members
  • Monitoring performance and providing feedback
  • Dealing with escalations
  • Providing support to Senior Management
  • Min 3 years team management / team leader function experience from customer service, call centre, technical support or helpdesk functions
  • 3+ years of customer service / helpdesk / technical support
  • / call centre experience
  • Strong time management, organizational skills
  • Ability to work in a pressurized environment
  • Strong communication, problem solving skills
  • Complete fluency in spoken and written English another EU language would be an advantage

Windows / Intel Tech Support Specialist Resume Examples & Samples

  • Support problem and change tickets for client servers. This involves problem determination and implementation of changes to hardware and/or software. This position provides intermediate to advanced levels of support. Tasks are not standardized and require independent thought and problem solving to resolve. Interaction with other teams is often required to solve issues
  • Work to standardize repeatable tasks and steps across multiple accounts within a team while providing coaching and mentoring to the junior team members. This may require creating documentation or scripts that can be used to solve the same problem in the future
  • Team members participate in daily cadence discussion on issues or challenges, and receive trouble-shooting input /advice from other team members. They may also discuss team performance trends and exchange information obtained while working with members of cross-pool teams

Principal Operations & Tech Support Resume Examples & Samples

  • Strong scripting skills, preferably in Python and Linux shell scripts and automation using scripting
  • Good knowledge of Linux. Background in software development and knowledge of Java, JBOSS and Oracle is a strong plus
  • Understanding of software deployment and automation in a complex environment including Cloud and internally hosted environments, multi-tenant deployments
  • On-call duties one weekend every 5 weeks plus one working week every 3 weeks. Working week on-call is from 8AM to 8PM central, weekend is from 8PM Fri to 8PM Sun (central)
  • Assist with deployment and maintenance in existing deployments across our hosted customer base

Packaging Development & Tech Support Resume Examples & Samples

  • Maintaining the Product Tech Manager QC and Fit tests reports and dashboards
  • Maintain and update the Packaging Development Calendar. Collaborate with the Go-To-Market Calendar Manager to establish the touch points and maintain the alignment with the GTM Calendar
  • Coordinate all “special packaging” requests and facilitate their progress through the timeline / process
  • Facilitate review of requests with Merchants to determine if requests align with TOMS goals and brand
  • Provide data and documentation required to support Executive and financial reviews
  • Coordinate and track all projects through process timeline; update packaging tracker and facilitate communication through additional process owners, e.g. Creative, AO, Merchandising, etc. Ensure all projects adhere to timeline and monitor and communicate milestones and escalate exceptions
  • Monitor design / review / approve steps to ensure any revisions / prototype updates are being processed as quickly as possible
  • Communicate projects to AO Team and work with them to monitor costs, suppliers and production of prototypes
  • Work with Trade Compliance and Sales Regions to document format and language requirements by country to ensure projects are in compliance. Maintain documentation of requirements
  • Conduct periodic reviews of the process and timeline to ensure efficiency and speedy execution
  • Monitor costs of “everyday operations” packaging to identify opportunities to reduce expenses
  • Work with Creative to develop and maintain catalog of “special packaging” options. ID opportunities to expand options as necessary / appropriate
  • Maintain and improve data collection and the set of reports and dashboards that the Tech Product Manager publishes weekly and monthly to track and measures
  • The Quality situation at destination warehouses (US, CA, The NL, APAC)
  • The seasonal fit and wear testing plan and progress (sample tracking, testing results…)
  • Project Management (0-3 years)
  • Paper and cardboard packaging commonly used in the Fashion & Retail Industry (3-5 years of experience)
  • Collaborative Product Development with multiple stakeholders and Asia based liaison office and vendors (0-3 years
  • Proficiency in Microsoft Office suite (Excel, PowerPoint….) (3-5 years of experience)
  • Fashion & Retail Industry experience required
  • Excel file and data base management experience required

Tier Tech Support Engineer Resume Examples & Samples

  • 2+ years of experience with HTML/JS
  • Familiarity with web development and troubleshooting tools (e.g. Charles, Fiddler, etc)
  • Familiarity with VAST, VPAID, and MRAID specifications
  • Familiarity with video ad serving and/or servers (Sizmek, DCLK, Atlas, etc.)
  • Familiarity with MySQL

Engineering / IT Tech Support Resume Examples & Samples

  • Assists clients, fellow technicians, and service personnel in the installation, training and support of software, hardware, and related 3rd party peripheral components, including but are not limited to file servers, commercial grade workstations, networking switches, NICs, monitors, KVMs, and radio equipment
  • Tests faulty electronic components and circuits to locate defects and applies knowledge of electronic systems to diagnose causes of malfunction
  • May serve as after-hours support on call rotation for service trouble incidents
  • Ability to develop, read and Interpret technical documentation

Operations & Tech Support Resume Examples & Samples

  • Responsible for providing specialized technical and product support for Sabre hosted solutions, this includes troubleshooting and debugging complex software solutions
  • Improve and maintain installation and configuration procedures. Build and utilize automation tools with respect to the release management process
  • Research and recommend innovative, and where possible automated approaches for system administration tasks
  • Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs
  • Actively participate in Change, Incident, Problem and Knowledge Management processes as well as on-call support
  • Responsible for troubleshooting, diagnose, take actions and triage for production systems while working on incidents
  • Design and implement improvements to increase stability and uptime in production environments with oversight and support of Integration, Certification and Staging environments
  • Assist in the technical coordination between service integrators, vendors and partners
  • Manage outages and emergency situations with different Business Units and external providers
  • Responsible for defining, designing and implementing new and updated hardware and software solutions for development and/or production
  • Propose and implement system enhancements (software and hardware updates) that will improve the performance and reliability of systems
  • Exercise judgment within defined procedures and practices to determine appropriate action

Long Term Project Based Tech Support Customer Care Specialist On Site Resume Examples & Samples

  • Bilingual (Spanish and/or French)
  • Advance experience utilizing Microsoft application
  • Mac experience, Access and SQL Database, CISCO IP Phone, KANA Email
  • Proficiency with Microsoft Excel, Access, Word, Outlook and a basic knowledge of Adobe Photoshop, Acrobat, Reader
  • Knowledge of printers and multifunction printers preferred

IT Tech Support / Help Desk Analyst Resume Examples & Samples

  • Define, lead, and complete routine projects relating to information management specific to Lakeville D.C
  • Act as facilitator for Lakeville users to answer questions, resolve problems, and communicate systems requirements to the Tampa IT department
  • Place service calls for support to outside vendors, report and follow through to resolution
  • Safeguard security of equipment and data files
  • Maintain computer room/ server room cleanliness and safety
  • Monitor and control expenses associated with all hardware repair. Determine whether a given break down is a repair or replace. Allocate equipment in the event of breakdown to maintain business requirements
  • Act as facilitator for Lakeville users to answer questions, resolve problems, and communicate systems issues to the IT Technical Teams in Hingham and Tampa
  • Manage technical Lakeville resources to insure adherence to schedule for business requirements and implementation windows
  • Maintain contact and a working relationship with key Distribution Center IT vendors
  • Ensure all PC’s in the Distribution center are in compliance with established company standards
  • Assist the on-site Technology Analyst with selected projects
  • High School degree and or experience typically gained from a technical school and or hands on experience
  • Working knowledge of and 1 – 3 years experience with computer applications / software and/or programming preferred
  • Strong working knowledge of PC’s and PC networks/communications with mainframe, client-server, web-based applications, RF devices, virtual machines,
  • Proficient in word processing, spreadsheet, and database applications
  • Experienced in the development, testing, and implementation of Operations Systems
  • Thorough knowledge of distribution center and catalog fulfillment operations
  • Experienced in the use of peripheral input output devices (scanners, zebra & HP printers, Canon Vaio printers etc.)
  • Strong verbal / phone communication, interpersonal, and documentation skills

Supervisor Customer Care Tech Support Resume Examples & Samples

  • Monitors employee performance, reviews and coaches to ensure accuracy. Ensures competence of CAEs through training and development, appraisal and motivation techniques
  • Establishes and maintains personnel files as required
  • Ensures retention, customer service quality, adherence and accuracy goals are met
  • Conducts real-time phone monitoring and coaching to billing CAEs in order to maintain required service level; provides immediate feedback to associates to increase productivity levels
  • Consistent exercise of independent judgment and discretion in matters of significance

Supervisor, Customer Care Tech Support Resume Examples & Samples

  • Provides guidance and/or assistance to Customer Account Executives (CAEs) in resolving difficult subscriber questions or problems concerning Comcast high speed internet
  • Provides feedback, coaching and disciplinary action to employees, or effectively recommends such actions, to help improve employee performance
  • Displays strong written/oral communication and leadership skills
  • Demonstrates familiarity with www, internet, email, TCP/IP, OS, networking and routers to troubleshoot hardware/software configurations
  • Collects, compiles, and analyzes data to identify trends from statistical analysis and makes recommendations to management for improving Customer Service

Senior Operations & Tech Support Resume Examples & Samples

  • Developers both as the user of the test systems as well as the owners of the code that is used by others to test
  • HP and other 3rd party vendors that provide specific products and/or services in Test Systems
  • Management for Test Systems status, escalations, and reporting
  • Engagement of technical teams to resolve incidents when testing and/or training systems are impacted by performance, application or other environment issues
  • Concurrently coordinates multiple environment incidents across functional and operational teams and documents incident resolution
  • Key contributor and/or lead for TSMO initiated projects
  • Communicate and coordinate all Test Systems activities
  • 5 – 8 years of hands on web based applications (Open Systems) experience
  • 5 – 8 years of experience working in an environment with multiple Windows, UNIX and/or Linux
  • 5 – 8 years of application development and/or test automation
  • 3 – 4 years of working knowledge supporting infrastructure
  • Knowledge of system virtualization
  • Working knowledge of Oracle, MySql, or Microsoft SQL Server
  • Works effectively in a global team environment
  • Ability to logically triage an issue by following defined processes, define new processes/procedures when required and engage Sabre teams to efficiently address it
  • Capability to use available support products (for example Microsoft Office, MS-Visio, JIRA, SharePoint, etc)

Tech Support Resume Examples & Samples

  • 0-2 years --
  • Any experience of troubleshooting software, hardware and network problems
  • Capable of working with multiple operating systems on multiple hardware platforms
  • Database knowledge & Email system knowledge

Customer Service & Tech Support Agent Resume Examples & Samples

  • 6 months or more customer service experience; 1 or more years preferred
  • 6 months or more working with multiple software applications; 1 or more years preferred
  • 6 months – 1 year+ high volume phone experience in a customer service/call center job preferred

Tech Support Technician Resume Examples & Samples

  • Ability to troubleshoot and resolve complex issues in various desktop and operating systems, install and troubleshoot/resolve minor to complex desktop and software applications to ensure minimal adverse customer impact
  • Maintaining accurate inventory records and adhering to all Asset Management guidelines
  • Adhering to and communicating standards for use, operations, and security of network, personal computers, servers and data
  • Coordinating with suppliers and internal departments for various equipment needs, repairs, refreshes, etc
  • Proactively identifying problems in the computing environment to avert adverse customer impact

Spec, Advanced Tech Support Resume Examples & Samples

  • Minimum performance rating of exceeds expectations during the past 6 months
  • Demonstrated ability to use ICOMS, Issue Trak, email, IM, MS Excel & Word
  • Expertise level of Unified/ATG tools and provisioning (Bin files, IP addresses)
  • Technical plant knowledge

Tech Support Rep, Animation Resume Examples & Samples

  • Troubleshoots user problems requiring a working understanding of the desktop environment and a basic understanding of inter-related technologies
  • Monitors open Incidents on a daily basis to ensure that requests are being handled in a timely manner
  • Escalates incidents/service requests as appropriate
  • Can problem-solve most standard desktop problems
  • Repairs PCs/peripherals following established procedures
  • Selects specifications for new desktop equipment based on user needs and configures as appropriate
  • Configures and installs new desktop hardware
  • Supports mobile devices and AV equipment, installing, troubleshooting and supporting as needed
  • Documents problems and resolutions
  • Possesses working knowledge of standard desktop hardware and software and able to address most issues by following established procedures
  • Assist with video conferencing setup and troubleshooting in Conference rooms
  • Support mobile devices (iPhones, iPads, Android tablets)
  • Bachelor's Degree in Computer Engineering/Computer Science or equivalent experience, Master's Degree is a plus
  • 3+ years of experience as a web back-end developer writing object oriented code using a PHP framework (such as Zend Framework, Symfony, Laravel, CakePHP or CodeIgniter)
  • Experience with building and supporting high-traffic web sites
  • Experience with continuous integration and automated testing
  • Experience with distributed cache
  • Proficient in Object Oriented Analysis, Design and Programming. Must be able to engage in discussions about fundamental concepts and apply OOD to real-world problems
  • Proficiency with Linux, operating system concepts and command-line tools.Strong command of concepts regarding scalability and performance
  • Experience with caching systems (Memcache, Redis, Akamai, Varnish, etc).Experience with version control systems (Git, Subversion)
  • Experience with application containers and container orchestration
  • Experience with Continuous Integration and Continuous Deployment, build pipeline and automated testing
  • Knowledge of modern front end technologies and concepts (responsive design, less, sass, angular, react, etc.)
  • PHP, JavaScript, Go a plus
  • Experience working with high volume web sites, media companies is a plus
  • Understanding of content management systems, site management systems and rights management
  • Ability to work independently and as a member of a high functioning team

CE Tech Support Spec Resume Examples & Samples

  • Strong, demonstrated customer service/support skills
  • Superior verbal communication skills
  • Can direct own learning activities and professional development strategy
  • Able to conduct research to find answers to questions and solutions to problems
  • Ability to "read" the customer and adapt behavior / approach
  • Responsive to customer requests and needs
  • Able to take complex problems to simple solutions
  • Able to maintain a positive attitude throughout the support process
  • Perseveres through difficult problem resolution
  • Support of various web browsers including IE, Chrome, Firefox, Safari
  • Preferred experience working with customers in the educational field

Tech Support Engineer Resume Examples & Samples

  • Applies advanced technical expertise using standard operating and diagnostic protocols to resolve standard to highly complex system level issues. Identifies, documents and escalates customer issues to senior resources
  • Effectively communicates procedural and technical issues to internal and external customers in a fast paced and customer critical environment. Maintains a "closed-loop" communication style assuring all appropriate individuals are notified of ongoing issues and problem resolution status. Responsible for sharing all acquired knowledge concerning problem resolution. Contributes to centralized problem identification and resolution database may provide senior or expert level tasks similar to Engineering for assigned products or skills
  • Leads efforts in facilitating problem recreation and failure analysis of systems level issues. Recommends and utilizes a wide variety of test equipment, diagnostic tools and techniques used in problem resolution. May provide documentation and direct feedback to Technical Account Managers, Escalation Managers, Sales and other RSA Technical Support co-workers as appropriate
  • Monitors and tracks all service calls, provides call status updates at regular intervals and communicates status to customers using Salesforce
  • Validates technical information and issues early warnings and disseminates information as needed
  • As a 24X7X365 organization shift work, holidays and on-call responsibilities may be required
  • Regularly submits content to the knowledge database
  • 1 to 2 years of SQL Experience
  • Knowledge of IDS/IPS, VPN, routers, switches, firewalls
  • Proficient with networking fundamentals and a basic working knowledge of netstat, nslookup, dig, route, ping, traceroute, snoop, tcpdump and wireshark for isolation of network issues
  • 3 to 5 years of experience with network security to include packet sniffing, firewall configuration and SSL-based secure communications
  • Deep understanding of DNS, Syslog, NTP, SNMP, networking and routing concepts required
  • 3 to 5 years support of Enterprise Softwre/Hardware Systems, Professional Services for Enterprise Software/Hardware Systems or Quality Assurance/Engineering for Enterprise Software/Hardware
  • Use of as case management tool
  • Technical certifications (RHCE, CCNA, CEH, etc.) are desirable
  • Demonstrated ability to take initiative in identifying and resolving technical problems via telephone, email and Web based service portal
  • Highly analytical with extreme attention to details and the ability to derive facts quickly, methodically, and accurately
  • Strong customer orientation and dedication
  • Aptitude and desire to learn
  • Analytical ability

Tech Support Engineer Resume Examples & Samples

  • Familiarity with wired and wireless network environment design and deployment models including network routing, bandwidth constrictions, content filters, firewalls, and proxies
  • Proficient in the use of office productivity applications including Outlook, Word, Excel, SharePoint
  • Able to travel up to 60%. Preferably lives in a major city allowing for reasonable travel times via commercial airline

Tech Support Engineer Resume Examples & Samples

  • Work directly with other technical support staff, quality assurance, engineering, sales, marketing, operations, and administration to resolve problems
  • Basic understanding of scripting and programming languages (C, C++, Perl, Python, Bash)
  • Basic understanding of SQL Server or Oracle dB (DBA)

With Potential to Earn Tier Tech Support Resume Examples & Samples

  • Ability to work with customers to resolve inquiries
  • Provide troubleshooting assistance to customers
  • Recommend products that best suit the customer
  • Ability to read and interpret documents
  • The ability to work under pressure

Supervisor, Tech Support Resume Examples & Samples

  • Assists with the planning, design, research and acquisition of new or upgraded content creation hardware and software systems; maintains current knowledge of hardware, software and network technologies and recommends modifications as necessary
  • Interacts directly with clients to optimize current workflows and suggest technology changes to increase efficiencies wherever possible
  • Research, test, and document new production systems, hardware, and software for potential use in Production Technologies supported areas
  • Identify, document, and resolve potential technical support issues in the supported areas utilizing the appropriate resources of the department
  • Interface with other technology departments to utilize services provided
  • Instruct clients regarding operation of approved content creation equipment and related applications
  • Maintain proper departmental documentation and asset information that is easily accessible to management and other team members
  • Define and maintain workflows for production video and audio creation, production asset management, and distribution
  • Direct liaison to 3rd party support vendors
  • Bachelors degree preferred, relevant fieldwork required. Technical certifications pertaining to position highly recommended
  • Professional industry experience with 3+ years of direct business involvement
  • Familiarity with industry-standard content creation software and hardware systems (Apple Pro Applications, Adobe Systems, Autodesk, Avid, ProTools, DaVinci Resolve etc…)
  • General knowledge of transcoding software (Telestream Vantage, FFMpeg), content delivery (Signiant, Aspera), and media asset management (Levels Beyond Reach Engine, Avid Interplay, CatDV)
  • Working knowledge of shared storage systems (StorNext, Isilon, Avid)
  • General knowledge of media standards, digital streaming, transcoding concepts, and networking topography
  • Proficient in Microsoft Office, iWork, AutoCAD, OmniGraffle/Visio, JAMF Casper Imaging and other administrative applications
  • Experience with ServiceNow, Workfront, Jira, Slack, HipChat a plus
  • Familiarity with Video and Audio I/O (Blackmagic Design, AJA, Apogee)
  • Experience supporting live studio production workflows
  • Knowledge of all major operating systems including configuration, imaging, deployment, support and troubleshooting
  • Professional interpersonal client interaction and phone representation
  • Highly developed logistical and time management skills
  • Must have solid understanding of the video production process and a familiarity of production and transmission hardware and software systems. Knowledge of client and server operating systems, networking, and information systems infrastructure is essential

Tech Support Resume Examples & Samples

  • Provide support for web-based tools via a high-volume, in-bound phone queue. Provide problem management including responding to, diagnosing and possible resolution of web-based tool problems/issues utilizing appropriate internal computer applications. Ensure that all pertinent information has been gathered for tracking and archival purposes. Accurately enter all client/advisor data and feedback to ensure quick resolution
  • Educate clients and advisors directly on newly-enacted web-based tools, systems and procedures as they arise to facilitate efficient self-service. Serve as a key resource for customers on company or product policies and systems and troubleshoot simple usability issues raised by customers. Manage internal web-based tool(s) change(s) that could impact volume of in-bound calls
  • Identify, troubleshoot, and resolve a wide range of technical web-based issues. Escalate more complex technology problems and act as a liaison between clients and technical escalation teams to coordinate resolution of the issue(s)
  • Develop working knowledge in all systems, processes and data relating to web-based support tools. Develop expertise within the scope of work - including all web-based tools, processes and best practices. Continually improve knowledge base via on the job learning and best practices from prior projects, training and peer learning. Develop and maintain expertise in applicable technologies and identify and pursue areas for development and training that will enhance job performance
  • Effectively manage a high-volume case load and communicate the status of technology web-based issue(s) resolution and recovery to the initiating advisor or client
  • Zero to one years of experience required
  • Excellent customer service skills that include the ability to explain complex policies or concepts in a straightforward, easy-to-understand manner
  • Strong written and spoken communication skills
  • Demonstrated skill troubleshooting and identifying root causes and resolving issues
  • Demonstrated ability managing multiple priorities in a fast-paced environment
  • Previous customer service experience strongly preferred
  • Knowledge and ability to navigate multiple desktop operating systems (e.g. Microsoft Windows, Mac OS), Internet browsers (e.g Internet Explorer,Mozilla Firefox), Internet browser versions (e.g. Internet Explorer 8 and 9) and basic computer hardware

Senior Tech Support Rep Resume Examples & Samples

  • Provide second level support to the divisional community for software, hardware, and various infrastructure related issues
  • Provide advanced level support to both Technical Support Representatives and Customer Support Representatives (phone support), handling the more complex software/hardware issues that require a higher level of knowledge
  • Function as a technical resource for IS&T departments on individual projects initiated by customers, Manager of Technical Service or the Director of Customer Service
  • Lead and perform project management of Rollouts of new software/hardware to ensure consistency in IS&T technical standards
  • Provide advanced level support for standard and custom application portfolio suite
  • Assist and lead various infrastructure projects, as well as any support and maintenance that may be required (this includes desktop, server, telecom, and networking)
  • Provide video conference setup support and basic troubleshooting
  • In-depth knowledge of current IS&T hardware and software standards, network topology and desktop standards
  • Ability to follow through on support related issues with customers, vendors, and IS&T staff
  • Act as liaison between business community and IS&T
  • Contribute to New Technology discussions
  • Communicate accurate status to members of the IS&T management team
  • Operate within a team of field support representatives, while maintaining the skills to work autonomously
  • Provide off hours support for Desktop problems that require immediate assistance
  • Supervise and mentor interns and consultant staff
  • B.A. / B.S. in a computer science related field (or) 6 years experience in system administration and support
  • Ability to independently troubleshoot new technologies as they emerge (including software)
  • Exceptional Knowledge of all Microsoft Office Suites, including Outlook/Exchange and /or Office for Mac

Tech Support Rep Resume Examples & Samples

  • Superb communication skills (oral and written)
  • Previous experience with troubleshooting techniques on technical equipment a plus
  • Experience in a call center environment is a plus
  • A+ certification and Network+ certification are a plus
  • Windows Operating system and editor experience, including: word processors, data processing software, etc

Tech Support Eng Resume Examples & Samples

  • 3 years of experience providing Technical Support or as Cyber Security Engineer in the following areas
  • Possess a 4 Year Degree (Bachelor’s Degree in Computer Science, Security, or related field)
  • Outstanding communication skills.(Understanding and applying Active Listening/ Understanding and ability to ask Open-Ended/Close-Ended/Probing Questions / )Ability to teach complex topics
  • Experience with one or more of Operating Systems (Windows, UNIX, and Mac OS)
  • A strong working knowledge of networking, as well as installation, troubleshooting, upgrading, integration, protocols and client/server operations
  • Basic Administration/Maintenance of Microsoft SQL Server
  • Industry or professional organization certifications in computing fields are not required but highly desirable (MCSE, Network +, Security +, etc.)
  • At least two years of full time experience in customer care/customer support
  • Strong personal organization skills

LMS Administrator & Tech Support Co-ordinator Hmas Cerberus Resume Examples & Samples

  • Support and administer the implementation, configuration and efficient use of a Learning Management System
  • Management of a growing user base via the LMS including Data management and Excel reporting
  • LMS technical support and troubleshooting for Stakeholders and End-user’s
  • Liaise effectively with our instructors to ensure quality of outputs and achieve project outcomes
  • Develop expertise in our LMS, and assist others in using the LMS
  • Provide ongoing administrative support to the Training Support Manager, and the training teams
  • Work collaboratively with our team and our clients, supporting the effective delivery, administration and results of training via the LMS
  • Identify opportunities to use the LMS and its data so the training teams perform more effectively and efficiently

Data Tech Support Resume Examples & Samples

  • This is a hybrid Support and Development role. Successful candidates will have a fundamental understanding of relational databases and have the ability to develop their own tools and utilities in Python. This is an all-Linux environment so being able to move around comfortably at a Linux command prompt is fundamental
  • The specific role encompasses providing level 1 and 2 support for the Cubist Data Technology group responsible for various initiatives related to compliance and trading research
  • The candidate will be working with big-data technologies (KDB and the Q language)
  • He/She will be designing, creating, and implementing software solutions and procedures to make the system more robust and self-sustaining
  • Successful candidate will design, build, and maintain a QA/UAT platform
  • Liaison with service providers and other technology groups, operations and compliance
  • Be responsible for the deployment of all QA and production software
  • Can write simple to moderate SQL statements. Conceptual understanding of Databases
  • Can develop tools in Python
  • Strong Linux and Bash scripting abilities
  • Excellent critical thinking skills. Being able to identify a problem, design and build a solution considering the big-picture with regards to all up and down-stream systems, then implementing that solution is crucial to this role
  • Ability to manage multiple tasks concurrently in a fast-paced environment, and prioritize as required
  • Willingness to learn and work with a variety of technologies
  • Experience in KDB/Q is a plus but not required – we will train
  • Dev Languages (Python, Bash, SQL)
  • Database / SQL
  • Working knowledge of Linux
  • Basic understanding of Market Data (Reuters, Wombat, Direct feeds) and FIX protocol are a plus
  • Experience with KDB+/Q, .NET, C++ and/or Java is a plus

IT Infrastructure Tech Support Engineer Resume Examples & Samples

  • Provide network services for maintaining viability, operating, and improving the standard IT enterprise including network, voice, and application hosting with major emphasis on incident and problem resolution for core network operations infrastructure, including break/fix support
  • Configure, install, and uninstall routers, switches, and access points
  • Perform, review, and evaluate network performance results and escalate recommendations for review and approval
  • Provide first level response and repair to alert conditions such as outages, failures, over runtimes, shutdowns, and disaster recovery
  • Comply with all AP ITIL Service Level Management objectives including Incident Management, Problem Management, Change Management, Release Management and ensuring the delivery of computing services per agreed service level and operational expectations
  • Participate in Security and Risk Management including Access Control, CFATS, SVA, SOX, and Audits
  • Work with infrastructure engineering teams to support and upgrade products
  • Bachelor or Associate’s degree in network essentials or related discipline, or equivalent work experience
  • Up to 3-4+ years experience in the operations and support of network technologies preferred
  • Proficient with Cisco network equipment
  • Working knowledge of network tools including NetScout, DNS, DHCP, Infoblox, SolarWinds, Remedy, ATT Business Direct, WireShark, EtherPeek, and CiscoPrime
  • Experience with Cisco Nexus switch technology is preferred
  • Ability to handle multiple support and project related requirements simultaneously
  • Ability to analyze complex network issues that involve pulling together a team and performing analysis of application performance, security software, software distribution and other potential factors
  • Strong teamwork skills – ability to work effectively as part of a team and as an individual contributor
  • Cisco Certification CCNA or CCNP required
  • Network security knowledge and experience preferred
  • Active Directory knowledge preferred

Computer / Tech Support Specialist, Junior Resume Examples & Samples

  • 3+ years of experience with computer technologies, including hardware, network, and software
  • 3+ years of experience with supporting Wintel computers and Microsoft OS platforms
  • Knowledge of Microsoft Windows and Mac OS X desktops, notebooks, tablets, peripherals, networking infrastructure and operations, and basic networking technologies, including LAN, WAN, and wireless
  • Ability to collect, examine, and analyze technical data from a variety of sources and offer solutions
  • Ability to focus on service and the client and work in a team
  • Ability to obtain a security clearance required
  • Microsoft Active Directory, TCP/IP, DNS, Windows NetBIOS, WINS, and 802.11 wireless, or 802.1x Authentication Certification
  • Ability to work independently, prioritize multiple assignments, and use initiative to accomplish results
  • Possession of excellent oral and written communication skills, including high proficiency in the English language
  • Possession of excellent interpersonal skills, including working with staff to explain and resolve difficult technical situations and Booz Allen Hamilton’s technical goals

Tech Support Manager Resume Examples & Samples

  • First- and second-tier support for our various products
  • Interaction with clients and various internal engineering teams to drive problems to resolution quickly
  • Diagnose, solve and provide root cause analysis for application errors, data problems, and/or network issues
  • Manage remote software installations and upgrades
  • Manage a small team of support personnel across global geographies
  • Maintain knowledge base of support and troubleshooting procedures
  • Ability to deploy and support applications on various platforms and environments
  • Build and maintain successful client relationships
  • Deep sense of ownership and commitment

Director of Product Tech Support Resume Examples & Samples

  • Ability to strive for continuous improvement in critical processes
  • Inclination and ability to listen to various stakeholders (e.g., customers, Sales) and generate actionable insights
  • The successful candidate will be highly skilled in driving process improvements and results through influence and facilitation in a globally disbursed, matrixed operating environment
  • Successfully deliver results while quickly adapting to changing priorities and unforeseen challenges
  • Communicate expectations regarding performance and hold people accountable for results
  • Bachelors (ideally in a technical or engineering discipline)
  • Master’s in Business a plus
  • 5 + years of prior management and leadership experience
  • DBS (continuous improvement) and lean management experience, including operational process development and superior problem solving skills/training
  • Organization / talent development and daily management experience in a business-to-business capital goods environment where excellence in after-market support, at the customer’s place of business, is a strategically important part of the overall value proposition
  • Highly computer literate (especially in Excel and PowerPoint
  • Experience/expertise building, leading and growing a commercialized technical support offering, including remote monitoring experience/expertise

Manager, Engineering Tech Support Resume Examples & Samples

  • Coaches and develops the Tier 2 Technical Support organization, fostering a team environment and a culture of excellence. Works with senior manager to define quarterly goals and complete quarterly performance, coaching, and career development reviews
  • Provides technical direction to employees and peers to expedite the investigation and resolution of software and hardware issues within the T-Mobile network. Drives long-term design improvements with peers in Network Design to ensure resolution of chronic network issues. Manages vendor relationships to ensure Service Level Agreements for network fault resolution are maintained
  • Ensures that the T-Mobile Release Planning quality standards are maintained for all new service releases entering the T-Mobile network. When required, facilitates training to develop the skills of the T-Mobile front-line technicians and engineers
  • Defines and monitors metrics to maximize network performance and to ensure systems have adequate capacity to support projected subscriber growth rates
  • Strong understanding of relevant 3GPP and RFC specifications
  • 2+ years hands on experience leading troubleshooting efforts
  • Strong understanding of the GSM/UMTS/LTE network architecture, interfaces, protocols and the supported services, specially related to the interaction of the key applications like HLR, HSS, PCRF, AAA, DUS, EIR with the other network elements and the Core Subscriber Database, in a distributed architecture
  • Previous supervisory/management experience highly preferred
  • 2 + years working knowledge of database protocols and concepts utilized for Real Time Subscriber Databases (LDAP/SQL)
  • 2+ years hands on experience managing vendors to contractual service levels
  • Ability to analyze data and provide recommendations to resolve network impacting issue
  • Provide leadership and guidance during restoration of customer impacting issues

Manager, Engineering Tech Support Resume Examples & Samples

  • Strong understanding of relevant 3GPP and RFC specifications for the supported network elements
  • 4+ year experience with OSS Technical Support and Administration for Ericsson OSS platforms
  • People management experience
  • 1+ year experience with network equipment for the relevant NSS, GPRS, GERAN or UTRAN equipment manufacturer
  • Solid hands-on experience of GSM/UTRAN/Core Network Node and inter-operability to the OSS Systems
  • Knowledge of SQL/Sybase database structures, SQL/Sybase database query writing, Linux/Unix shell scripting, Pearl, C++, Python, Java scripts, and data manipulation
  • Strong Unix/Linux/Oracle/Storage systems knowledge and adept on the related disciplines
  • Linux Redhat or Cisco CNA certifications are preferred

Engineering Tech Support Manager Resume Examples & Samples

  • Commissioning & Qualification of start-ups and brownfield project experience is a plus
  • Excellent leadership and communication skills
  • Mentoring and coaching skills
  • Excellent team player willing to work for the common goal

Senior Tech Support Engineer Resume Examples & Samples

  • Minimum of 4 years experience with a Bachelor's Degree
  • Minimum of 8 years experience with an Associate's Degree
  • 3D mechanical CAD software
  • Geometric Dimensioning and Tolerancing (GD&T) expertise
  • Maintain positive internal customer and supplier relationships
  • Strong written and verbal communication skills as well as strong internal customer interaction skills with engineers of all levels
  • Internal cross-business process team awareness or industry standard team awareness
  • CREO Parametric modeling experience
  • Demonstrated experience in organizational change management
  • Prior experience in DoD or Areospace
  • An Associates Degree along with 4 years of experience, in lieu of a Bachelor's Degree
  • A Bachelor's degree (BA, BS) or equivalent experience, in Mechanical Engineering, Industrial Engineering or Mechanical Drafting

Tech Support Specialist Senior Resume Examples & Samples

  • Minimum of eight years relevant experience
  • Must have documented experience of reading engineering prototype drawings and mechanical drawings
  • Demonstrated manual engineering prototyping machining experience
  • Demonstrated Knowledge of the tools, equipment and materials used in mechanical fabrication
  • Demonstrated knowledge of the use of calibrated tools, equipment and standards
  • Active DoD Clearance
  • Skill in reading mechanical diagrams
  • Skill in the use and care of tools and equipment used in the work
  • Demonstrated Manual engineering prototyping machining experience
  • Experienced performing independent thinking to analyze schematics and drawings for proper interpretation and to identify producibility issues
  • Motivated self-starter and with the ability to use independent judgment and work independently in an engineering environment
  • Familiarity with Microsoft Office tools
  • Familiarity with Adobe Reader and Adobe Pro
  • 3D CAD software (Solidworks, ProE, Creo, etc)
  • Associates degree or higher in related field; OR
  • Completion of a two year mechanical vocational or college program AND two years of relevant experience

Senior Tech Support Engineer Resume Examples & Samples

  • Requires a bachelor’s degree in Information Technology, Computer Network Management, or an applicable technical subject, or equivalent exempt-level work experience if non degreed, plus 4 years of applicable experience
  • Experience installing, configuring and troubleshooting routers and switches and telephony equipment
  • Experience using MS Office Professional, Internet Explorer, and Outlook
  • Experience terminating copper and or fiber cables
  • Experience operating telecommunications test equipment
  • Experience installing, programming, troubleshooting cryptographic equipment
  • Must have current Security+ certification and become 8570 IAT Level II within 6 months of start date if not already certified
  • Must have a current TS/SCI security clearance

Senior Tech Support Engineer Resume Examples & Samples

  • Investigating pertinent design factors such as ease of manufacture, availability of materials and equipment, interchangeability, replaceability, strength-weight efficiency, and contractual specifications, requirements and cost
  • Coordinating with other organizations affected by design development
  • Self-check completed layouts and drawings for clarity, conformity to standards, procedures, specifications, and accuracy of calculations and dimensions
  • 4+ years experience in developing mechanical documentation
  • Demonstrated experience using CREO (Pro/E Wildfire) or equivalent 3D CAD software
  • Demonstrated experience with applying Geometric Dimensioning ad Tolerancing per ASME Y14.5-1994
  • Confirmed understanding of the general requirements of Technical Data Packages (TDPs) and associated lists per MIL-STD-31000
  • Team player with a high level of initiative and the ability to work in an environment of rapidly changing priorities
  • Bachelor’s Degree in Engineering or related field or equivalent combination of related experience and education (each two years of related experience can substitute for one year of education)

Senior Tech Support Engineer Resume Examples & Samples

  • Must have the ability to perform related data processing / computer operations tasks
  • Must have excellent user support skills, preferably in support of military or government agency users
  • Must have the ability to perform, especially in staff or professional manner, ongoing operational tasks of organization units
  • Must have excellent communication skills (written and verbal)
  • Must have some experience or knowledge of basic operations principles, theories, and concepts as well as industry practices and standards
  • Must have the ability to complete task-related activities
  • Must possess strong analytical skills, flexibility, and be able to work in a team environment
  • Must be proficient in Microsoft Office Suite (Excel, PowerPoint, and Word)
  • Familiarity with UNIX or LINUX operating system

Senior Tech Support Engineer Resume Examples & Samples

  • At least 6 years industry experience as ECAD designer
  • Experience with Pro E, Creo
  • Microsoft Office Tools
  • Associate degree in electronic drafting or electrical engineering technology and 10 years professional experience in lieu of a Bachelor's Degree

Senior Tech Support Engineer Resume Examples & Samples

  • Must be able to work from engineering drawings and preliminary test procedures
  • Must be able to document test finding and organize/present in a clear concise manner
  • Knowledge and experience working with RADAR systems

Senior Tech Support Engineer Resume Examples & Samples

  • Semiconductor processing experience
  • Sound knowledge of basic engineering principles, theories, and concepts
  • Extensive laboratory experience (cleanroom)
  • Knowledge of Statistical Process Control (SPC)and Design of Experiments (DOE/ANOVA)
  • Capable of working on engineering level programs from conceptual phase to preproduction phase
  • Ability to understand government/property requirements

PC Tech Support Tchnlgst Resume Examples & Samples

  • 2+ years experience in a professional/corporate service environment
  • PC technical support, remote communications, local area and wireless networking
  • Windows 7/iOS operating systems, software installation and configuration
  • Microsoft Outlook/iOS troubleshooting skills and expertise
  • Strong customer service attitude and initiative
  • Strong technology troubleshooting skills with the ability to resolve complex issues
  • Ability to interface with people at all levels of the company
  • Continuously share and learn in a team environment
  • Position requires ability to obtain TS/SCI clearance with CI scope poly unless applicant has existing clearance
  • Raytheon experience a plus

Senior Tech Support Engineer Resume Examples & Samples

  • Create, manage and respond to support cases submitted by customers, partners, and OEMs experiencing challenges using SanDisk products and software
  • Provide exceptional customer support to Western Digital Customers via telephone calls, chat, email, and Shared Screen communications
  • Manage support cases, drive to resolve cases and support customers quickly and efficiently
  • Author and submit knowledgebase articles based on customer issues and interactions
  • Attend meetings and trainings as required
  • Ensure Support offerings are provided to our customers within the specified SLA
  • Ensure timely, quality responses to customer, partner and OEM inquiries and proactive communications as needed, to enhance customer satisfaction and minimize service down time
  • Provide in office customer service and support
  • Log and manage bugs for customer and partner issues
  • Follow-through and manage active software problems and advancements between Western Digital, Customers, Partners and OEMs
  • On Call Support Duties during evenings, weekends, and holidays where necessary
  • Provide support to ioMemory hardware and VSL software, ioSphere software, ioTurbine Software, ION Appliance Hardware and Software, and Infiniflash Hardware and Software
  • Must be able to demonstrate skills in operating systems including Linux, Solaris, MAC OS X, VMware ESX and Windows Server 2008-2012
  • Enterprise Virtualization experience, VMware, Hyper-V welcome
  • NAND Flash storage experience welcome
  • Ability to learn new products, technology, and support systems efficiently: SAP, and Microsoft CRM
  • Two year degree or equivalent experience required
  • Exceptional customer service skills; must be able to successfully communicate with all levels employees in an organization via phone, e-mail and chat in English
  • Preferred 2 years in a technical call center/help desk as a support representative or equivalent experience
  • Preferred 3 years in a technology troubleshooting-related field or equivalent experience
  • Experience working in a team-oriented help-desk or customer service environment as an advanced position, L2 or escalation equivalent
  • Basic understanding of data storage concepts and terminology including storage interfaces, and SAN
  • Excellent analytical and expert troubleshooting skills with end-users/customers, partners, and OEMs
  • Excellent customer service and communication skills, both verbal and written
  • Able to focus on difficult challenges and works well in a fast-paced environment
  • Basic understanding of server performance metrics and support environments

Tech Support Associate Resume Examples & Samples

  • Experience with IT Service Management software, specifically ServiceNow
  • Certification in Linux
  • Endpoint Management Certifications including

Tech Support Engineer Resume Examples & Samples

  • Applies advanced platform and technical expertise using standard operating and diagnostic procedures to resolve standard level issues
  • Effectively communicates procedural and technical issues to internal and external customers in a fast paced and customer critical environment. Maintains a "closed-loop" communication style assuring all appropriate individuals are notified of ongoing issues and problem resolution status. Responsible for sharing all acquired knowledge concerning problem resolution
  • Contributes to centralized problem identification and resolution database may provide senior or expert level tasks similar to Engineering for assigned products or skills
  • Understands and leverages VCE’s technical communication structure. Sphere of influence extends well outside of the department. May be asked to participate in virtual team training and product knowledge sharing meetings
  • Will participate in the creation and maintenance of eService applications such as Chat, Knowledgebase content, Support forums, etc. Regularly submits content to the knowledge database
  • At least 3-5 years previous experience in a Technical Support Role (2nd or 3rd level support) is a requirement for this position
  • Fluency in either German or Spanish or French would be a distinct advantage
  • Intensive training will be provided
  • Support of the VBlock requires skills the following areas
  • For this particular role, extensive experience supporting Cisco networking infrastructure is essential – in particular Cisco Routing, Nexus switches, CompTIA
  • CCNA or CCNP certified or relevant work experience

Tech Support Engineer Resume Examples & Samples

  • Storage hardware – EMC Storage products, e.g. NAS, VNX or VMAX
  • Storage software – Powerpath, UIM/P, Solutions Enabler, SMC
  • Backup and Recovery products – knowledge of Avamar, Data Domain or Vplex would be a distinct advantage
  • Compute – Cisco UCS Blade servers – DCUCI certified or relevant work experience
  • SAN – Excellent knowledge of fiber channel switches, CISCO MDS
  • Virtualization – VMware vSphere – VCP certified or relevant work experience

Tech Support Engineer Resume Examples & Samples

  • Basic understanding and knowledge of the Linux operating system, Java programming concepts, and SQL database systems (preferably, Oracle)
  • Experience troubleshooting technologically challenging customer issues. Able to use advanced debugging techniques including analysis of dump files, tracing, and performance tuning and monitoring
  • Demonstrated ability to take initiative in identifying and resolving technical problems at customer sites via telephone and email
  • Ability to document and effectively present information and respond to questions from groups of managers and customers
  • Ability to work in a highly pressure environment
  • Customer facing experience and strong customer orientation and dedication
  • Excellent written and verbal communication skills, both technical and non-technical
  • 3+ years of combined experience in one or more of the following functional areas: Technical Support for Enterprise Software Systems, Software Development, Professional Services for Enterprise Software Systems, Quality Assurance/Engineering for Enterprise Software

Tech Support Engineer Resume Examples & Samples

  • Adaptable (ability to quickly learn new technologies as required)
  • Fluency in Nexus switches - CompTIA, CCNA certified or relevant work experience required
  • SAN - Excellent knowledge of fibre channel switches, CISCO MDS
  • Fluency in advanced troubleshooting skills, methodologies and processes

Tech Support Associate Resume Examples & Samples

  • Basic knowledge of Networking, Systems Administration
  • Proficient in Microsoft Office products
  • Introductory knowledge of Javascript, PHP, or Database Administration
  • Ability to build and manage relationships across an enterprise
  • Ability to work with all levels of an organization
  • Ability to assert ideas
  • Ability to work various shifts as needed
  • Ability to work independently or under only general supervision and deliver
  • Ability to travel up to 5% locations within the Continental United States (CONUS) and Outside the Continental United States (OCONUS)

Cust Maint Tech Support Prof Resume Examples & Samples

  • Troubleshoot, diagnose, and suggest/perform corrective or preventative maintenance actions on IP Video issues reported by customers. Provide in depth investigation of critical escalated issues. Provide technical support to all the ALU Service Delivery teams
  • Use and apply Technical Support processes, policies & tools documentation (CARES, OLCS, CSAT). Contribute to their continuous improvement
  • Maintain high level of customer satisfaction by providing services fully compliant with the SLA
  • Create and maintain customer relationship on a day-to-day basis, e.g., communication, information gathering, operational review, escalation and reporting. Provide appropriate follow-up to customers
  • Certified Outage Technical Engineer” (COTE) qualifies the impact of the outage and restores the service efficiently and within the required timeframe. COTE certification is required
  • Certified Outage Technical Manager” (COTM) ensures outage situations are documented per guidelines to meet contractual root cause analysis obligations. COTM certification is required
  • Engage additional support level within a predefined time frame and collaborate with them, as needed, in order to resolve the issues
  • Ensure every customer reported issue is properly documented in the CARES ticket for tracking purposes and learning opportunities
  • Ensure time tracking accuracy for cost charging purposes
  • Strong technical skills for Nokia Video Products (VRM, cdvr,VX7810, VX7820 and VX7820 TC) and Media room
  • Expert knowledge/understanding of Linux systems administration; proficient in use of command line interface and basic scripting (shell, Perl, etc.)
  • Expert knowledge/understanding of enterprise-class IP infrastructure (routers, switches, load-balancers, firewalls) and concepts (routing, NAT, VPN)
  • Virtualization knowledge, Cloud
  • Expert knowledge/understanding of internet protocols and standards (e.g. IP, TCP, UDP, HTTP, DNS)
  • Knowledge of Alcatel-Lucent tools, CARES, CSAT ( customer satisfaction survey), OLCS ( online customer support)
  • Spanish language is a plus

Laboratory Tech Support Supervisor Resume Examples & Samples

  • Supervises and ensures the quality, quantity, and reliability of the work performed by all laboratory support staff
  • Optimally schedules and distributes personnel during periods of varying work load
  • Reviews specimens to ensure they are collected and processed according to established time and quality standards
  • Acts as liaison between medical staff and clinical laboratory to clarify orders, obtain missing information, resolve problems, and coordinate the processing of special and routine tests
  • Ensures compliance with federal, state, and local, medical center, and departmental regulations and policies
  • Ensures that work areas are maintained for cleanliness, safety, and aesthetics
  • Provides staff with ongoing training, orientation, evaluation, coaching, and disciplining
  • Fosters teamwork and harmonious relationships within the department. Handles and resolves patient and staff concerns in a timely manner
  • Responds to patient care issues to maintain quality of service
  • May oversee the collection and documentation of patient fees
  • Determines the supplies needed for operation of assigned area(s) within the laboratory
  • Maintains a cost effective budget and keeps current with new products and vendors
  • Assists in the coordination and maintenance of the laboratory disaster plan
  • Develops procedures and systems to meet patient care, staff and physician needs
  • Maintains and updates departmental manuals
  • Collects workload data and other statistical data as required
  • Maintain computerized access for all laboratory specimens
  • Minimum five (5) years of technical experience in a clinical laboratory

CE Tech Support Spec Resume Examples & Samples

  • Basic Windows OS (XP and newer)
  • Basic Mac OSX (10 and newer)
  • Basic Networking knowledge
  • Basic PC/Mac
  • Hardware knowledge
  • Basic Mobile Device knowledge
  • Basic Database knowledge
  • Basic MS Office (Excel, Word, PowerPoint, Outlook, Visio, etc.)
  • Basic knowledge of various browsers (IE, Firefox, Chrome, Safari, etc.)

IT Tech Support Specialist, Senior Resume Examples & Samples

  • 5+ years of experience with troubleshooting hardware and software and providing IT services
  • Experience with network communications infrastructure
  • Ability to accomplish varying IT-related tasks and to leverage external resources and initiative required to work independently as part of a geographically dispersed project team
  • Ability to anticipate client IT and customer support needs and develop and recommend solutions
  • DoD 8570 Compliant Certification within 6 months of hire date, including COMPTIA Security+ and an Operating Environment Certification, such as Windows or CCNA
  • Experience with IT or customer support for Navy or DoD clients preferred
  • Experience with Type 1 encryption devices and EKMS custodian responsibilities preferred
  • Experience with replacing IT consumable components and maintaining inventories of IT equipment and other related materials
  • Experience with IT service management solution systems, including Help Desk or Service Ticketing systems, such as Remedy and Footprints
  • Experience with industrial environments
  • Knowledge of various network media
  • Ability to create and test IT network cabling
  • Cisco CCNA or other network Certification preferred

Senior Tech Support Engineer Resume Examples & Samples

  • Minimum of 4 years of relevant experience
  • Experience with Bill of Materials and prototype manufacturing
  • Experience interfacing with Engineers and Suppliers
  • Experience with data entry and workflow process
  • Understanding of general Integrated Supply Chain and Purchase Order principles
  • Familiar with Technical Data Packages and their development
  • Ability to work independently and in a team

Senior Tech Support Engineer Resume Examples & Samples

  • Support in-port and underway events onboard the LPD17 Class ships including System support, troubleshooting, installation, and crew training for Shipboard Wide Area Network (SWAN), Magnetic Signature Control System (MSCS), Navigation Data Distribution System (NDDS), Computer Information Display System (CIDS), Integrated Voice Networks (IVN), and other systems as required
  • Ability to work with Ship’s Force at all levels in order to provide distant support/troubleshooting of hardware and software for the various Raytheon systems
  • Support various trials onboard LPD17 class ships (ie. Acceptance Trials, Final Contract Trials, INSURV, etc.)
  • Update Responsible Engineering Authority (REA) Library documents and presentations for all LPD17 systems
  • Support the development of Troubleshooting Guides
  • Develop and/or review ship installation documents and Engineering Drawings
  • Support task leads and other staff related tasks, and interface with the Raytheon Systems Engineering support team in San Diego
  • Provide information and data to Raytheon’s Program Management and Engineering personnel concerning emergent ship needs
  • Support the generation of Technical Instruction (TI) documents to be submitted for Government approval and funding
  • Assist the Integrated Planning Yard team, Port Engineering, Regional Maintenance Coordinator and Navy Type Command in responding to requests for ISE material, technical assistance, Casualty Report responses, resource planning, and task execution
  • Assist in hardware tracking and hardware database maintenance; support ship’s 2-Kilo process and CASREP analysis
  • (4+) years - Experience working in any of the following areas: shipboard networking communications, navigation, command and control and/or integrated electronic control systems
  • Experience with electronic navigation and/or network communication systems
  • Experience with hardware/software installations and troubleshooting – in a shipyard and/or shipboard environment
  • Currently holds or able to obtain an interim clearance within 30 days
  • Knowledge of integrated communications networks, including working knowledge of network servers, switches and Internet Protocols (IPs)
  • Working knowledge of Information Assurance (IA), and of recent advancements in cyber security
  • Familiarity with fundamental concepts of core Whole Life Engineering and Life Cycle Sustainment disciplines
  • Demonstrated effectiveness in work prioritization in a dynamic environment
  • Experience in working aboard Navy ships both in-port and underway to accomplish shipboard testing and troubleshooting of various interconnecting systems
  • Experience in the design/development and/or testing of electronic systems
  • Experience in work-planning and tasking to established budgets and schedules
  • Knowledge of Raytheon’s LPD 17 Class integrated shipboard electronic systems (MSCS, SWAN, ECS, SCS, IVDS, CIDS, SPS-73, IVN, & NDDS)
  • Familiarity with logistic support products

Customer Service & Tech Support Resume Examples & Samples

  • Executes onsite ticket sales with computerized ticketing system (AudienceView)
  • Provides excellent customer service (responds to customer needs in person, by telephone and email) in accordance with University and O&I-specific policies and procedures
  • Troubleshoots technical systems issues and serves as technical liaison; implements recommended solutions in collaboration with O&I team and AudienceView Support, as needed
  • Creates and generates reports, business intelligence queries, forms and spreadsheets, as needed
  • Maintains accuracy of customer database
  • Responsible for accurate numbering, counting, bundling and tracking tickets
  • Handles cash; prepares daily deposits and ensures proper amount of cash on hand for daily needs
  • Conducts weekly inventory
  • Resolves discrepancies in conjunction with Ticketing Coordinator
  • May assist in support of satellite ticket services
  • Provides back-up support for other office tasks, as needed
  • Contributes to unit goals by accomplishing related tasks and duties as necessary
  • 2+ years of front-line customer service and administrative experience
  • Prior experience troubleshooting technical systems issues
  • Cash and credit card handling experience
  • Familiarity with regional entertainment and venues needed
  • Past experience in an entrepreneurial, ticketing or retail setting highly desirable
  • Experience with AudienceView or other ticketing software very helpful
  • Must be a team player with a positive attitude, patience and sense of humor
  • Enjoys working as part of a lean team in a small office, flexible, and willing to constantly learn and pitch in to accomplish an evolving agenda
  • Excellent interpersonal skills and proven ability to problem solve and manage time amidst the ebbs and flow of business, exercise judgment and discretion
  • Ability to prioritize multiple projects in a dynamic sales environment
  • Proven organizational skills, keen attention to detail, accuracy, and punctuality
  • Excellent verbal and written communication skills and professional presentation
  • Ability to work as part of a team and independently with minimal supervision
  • Demonstrated ability to adapt to, and master, new software and technologies

Tech Support Specialist Senior Resume Examples & Samples

  • Fabrication processes
  • Configuration management principals
  • Motivated Self-started
  • A/C Cabin Installation Experience
  • Ability to fabricate special tooling to complete one-of-a-kind tasking

Analyst, Tech Support Resume Examples & Samples

  • Provide full technical support to our end users on a variety of issues. Troubleshoot, diagnose, and resolve hardware and software issues for end users
  • Support the IT Support Helpdesk
  • Ensure that users experience minimal downtime due to software, hardware, and network issues
  • Configure, troubleshoot, and support: wireless network, VPN, and printers, etc. Performs applications/hardware test to confirm stability and functionality
  • Mac laptops. Install Division "basic" and non-standard software applications
  • Supports company cell phones, Blackberry's, iPad's and other mobile devices
  • Setup training and provide orientation to new users
  • Maintain inventory database (assigns hardware and software assets to users
  • Maintains upgrades and/or replaces hardware and software
  • Liaison with Macy's Systems and Technology (MST) technical staff to identify and resolve network/cross platform issues
  • Assist technical staff with issues, questions and project tasks that may arise
  • Partner with department heads to determine hardware and software requirements
  • Assists in Technical Projects when needed
  • Continuously expand technical knowledge
  • Bachelor's Degree preferred, or 5+ yrs equivalent years of professional work experience
  • Strong knowledge of Mac OS
  • Good working knowledge of PC and Macintosh hardware/software installation, trouble-shooting, support & maintenance
  • Excellent customer service skills, solid written and verbal communication skills and the ability to work effectively with a variety of users
  • Attention to detail, ability to meet tight deadlines, while working both independently and as part of a team
  • Jamf Casper experience a plus
  • Apple Certified Support Professional desired

Tech Support Resume Examples & Samples

  • 55% Product support, fielding support calls from customers and resellers
  • 25% Testing and documentation
  • 30% Installation, Training, Demos, Trade Shows
  • Rotate after hours support pager with colleagues

Tech Support Engineer Resume Examples & Samples

  • Interact with VCE (and/or VMWare, Cisco, EMC directly) technical support and platform engineering resources to ensure post sales customer escalations are prioritized and managed within the customer support framework
  • Integrates customer and VCE business requirements with technical requirements to determine best course of action when resolving customer issue. Enables sales by positioning solutions to protect vBlock product image while identifying sales opportunities. Gather customer intelligence on concerns and expectations
  • Provide technical updates, documentation, white papers, presentations, demonstrations, field sales and customer consulting, customer briefing and executive presentations
  • Interfaces with customer on behalf of senior management via customer meetings and written communication
  • Provide technical consulting and installation advice at customer sites and remotely in support of product roll-outs ensuring product specifications are met
  • Ability to conduct customer requested functional/performance testing
  • Provide technical expertise for products to influence development efforts with documentation and training materials
  • Field visits, consulting with customers and EMC personnel on technical analysis and feedback of perceived products strengths and weaknesses
  • Works on unusually complex problems and provides solutions which are highly innovative
  • Develop and implement feedback mechanisms for use in preventing future support process break downs
  • Take responsibility for customer and internal management communications bridges
  • Take the lead in development and presentation of post event Root Cause Analysis Reports as required
  • Participate in on site customer meetings during or post escalation if required
  • Provide a weekly update of “Escalated” Issues for review by Customer Advocacy Director, as well as Technical Support management and use in other reporting to Senior Executives
  • Participate in special projects as necessary to improve the technical team; and work on cross-functional teams which improve processes within Customer Care
  • As a 24X7X365 organization, shift work, holidays and on-call responsibilities will be required, as well as occasional travel to customer sites
  • Eight to ten years of relative experience
  • Expert skill set in one or more vBlock products
  • Understanding of VCE and vBlock solutions
  • Ability to quickly learn new technologies as required
  • Willing to travel to customer sites as needed (20%)
  • Experience working with customers both in person and remote
  • Thrives working in a high-pressure environment
  • Bachelors (Tech) degree or equivalent

Seasonal IT Tech Support Resume Examples & Samples

  • Expertise in one or more specialized areas of IT such as Microsoft Administration, Linux Administration, or Cisco IOS (CLI)
  • Advanced Troubleshooting skills in a multi-user high pressure environment
  • Ability to stand/walk for 10-12 hours per day
  • Willingness to work flexible shifts and scheduling including nights, weekends, and holidays
  • Microsoft MCSE, MCITP Systems Administrator (Active Directory)
  • Advanced Linux systems administration skills
  • Strong troubleshooting skills of very complex systems
  • Excellent written and verbal communication skills. Comfortable communicating in person and via phone/radio with peers, management, contractors and vendors

Senior Tech Support Engineer Resume Examples & Samples

  • Minimum of 4 years of experience in a technical role operating complex, hardware-in- the- loop systems using electronic test analysis methods and tools
  • Experience working with System V Unix and Linux Operating Systems
  • Active DoD Secret security clearance
  • Experience using Windows Operating Systems: Windows 2000, Windows XP, Windows 7 and Microsoft Office Suite
  • Experience working in a laboratory environment and test facilities
  • Excellent written and verbal communication and presentation skills, collaboration skills, teaming skills, and interpersonal skills

Supra Tech Support Specialist Resume Examples & Samples

  • Minimum of one year of customer service/call center/help desk experience
  • Must be able to work weekends and evenings
  • You must be willing to work out of an office in Salem, Oregon
  • Excellent listening skills and ability to assess and respond to customers’ needs
  • Must be able to effectively communicate with customers via telephone
  • Detail-oriented with the ability to keep accurate records of communication with customers
  • Ability to rapidly learn and assimilate new technologies