Delivery Support Resume Samples
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Delivery Support Resume Samples
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DL
D Lockman
Darien
Lockman
795 Esta Cliff
Detroit
MI
+1 (555) 595 3264
795 Esta Cliff
Detroit
MI
Phone
p
+1 (555) 595 3264
Experience
Experience
Philadelphia, PA
Service Delivery Support Engineer
Philadelphia, PA
Macejkovic-Parisian
Philadelphia, PA
Service Delivery Support Engineer
- Basic Network
- Provide telephonic support to clients
- Eine CCNP (Routing & Switching) Zertifizierung oder diesem Level entsprechende Kenntnisse im LAN / WLAN -Umfeld
- Investigate second line support calls assigned and identify the root cause of incidents and problems
- Microsoft Office , Visio
- Willing to learn new technologies
- CCNP; MCSA Qualification (advantage)
Houston, TX
Delivery Support / PMO Analyst
Houston, TX
Reinger-Kuhlman
Houston, TX
Delivery Support / PMO Analyst
- Management of records management processes
- Project planning and delivery support (inc. change management, RAID management, & planning setup)
- Management of project documentation libraries
- Recruitment and headcount management
- Supplier control tracking and management
- Adhere to all mandatory processes (mandatory training, time recording etc.)
- Project finance tracking, control and cost recovery
present
Dallas, TX
IT Services Onsite Delivery & Support Technician
Dallas, TX
Rolfson, Trantow and Hermann
present
Dallas, TX
IT Services Onsite Delivery & Support Technician
present
- Working environment provided at Volvo facility A work area with a personal computer (standard office ) and working space
- Perform scheduled/unscheduled upgrades to machines in order to maintain a safe & secure network due to O/S vulnerabilities and virus outbreaks
- Perform delivery and support work according to standard methods and processes
- Use delegated authority from global operations teams to manage local infrastructure solutions
- Assist PC Users in utilizing PC applications for office & factory automation and to solve business problems
- Working knowledge of IP Telephony and convergences of technology as related to voice and data communications
- Execute time critical support of industrial IT solutions
Education
Education
Bachelor’s Degree in Computer Science
Bachelor’s Degree in Computer Science
University of Florida
Bachelor’s Degree in Computer Science
Skills
Skills
- Provide telephonic and remote support across various technologies to meet our customers’ expectations for quality and technical capability
- Good attention to detail
- Ability to communicate well
- Ability to travel around Moravia
- Display a strong client service orientation
- Document and share knowledge of regular fault solutions across the GSC to reduce rework in solving the same problem (KEDB)
- Ensuring sufficient accuracy and detail in call logs for shift handover, escalations and RCA’s
- Service delivery of all contracted IT Network Services to client in accordance to the Service Level Management
- Follow defined escalation paths to ensure management are engaged when customer satisfaction is compromised (SLA breach)
- Provision of Moves, Adds and changes for numerous customers across a wide range of technologies including IPT
15 Delivery Support resume templates
Read our complete resume writing guides
1
Infrastructure Service Delivery Support Analyst Resume Examples & Samples
- 3 years of Service Delivery experience
- 3 years of insfrastructure engineering
- 3 years of infrastructure support experience
- 3 years of reporting experience
- Capacity Planning experience
2
Am-service Delivery Support Analyst Resume Examples & Samples
- Provide application support for multiple RPS applications, potentially across mainframe and distributed platforms
- Work on issues, queries and if needed reach out to the AD oncall for resolution
- Work on production data updates
- Monitor issue trends, perform RCA and communicate the same to AD teams. Identify strategic optimization and improvement opportunities
- Coordinate with third party vendors and external partners as support related issues arise and/or as upgrades are necessary
- Effectively document processes and knowledge learned, such that it can be leveraged by the rest of the team members
- Communicate effectively with other teams, users
- Experience of working on/supporting applications on disparate environments and technologies like Mainframe, Unix, Informatica, Java, Cobol
- Excellent technical and analytical skills
- Strong oral and written communications skills, able to effectively communicate at multiple levels within the organization
- Data analysis as required to support development and problem resolution
- Proven track record of taking initiative and delivering results
- Experience working with outsourced providers and third parties a plus
- Scheduler experience (CA-7, Control-M) will be a plus
3
Delivery Support Resume Examples & Samples
- Project planning and delivery support (inc. change management, RAID management, & planning setup)
- Project tracking and stakeholder status reporting
- Management of project documentation libraries
- Management of records management processes
- Supplier control tracking and management
- Support for medium term planning activities
- Define, implement and continuously improve operational processes, procedures and controls to ensure effective execution of the responsibilities of the delivery support team
- Adhere to all mandatory processes (mandatory training, time recording etc.)
4
Analyst, Information Delivery Support Resume Examples & Samples
- Utilizing Microsoft Excel and the Power suite to design, develop, refresh, and publish new and existing dashboard for various finance partners
- Work closely with CSTS, Finance Production Support and various finance partners in identifying and acquiring required data sources
- Assist Manager of Information Delivery function to work closely with various finance partners in gathering and documenting their dashboard requirements
- Assist Manager to execute the governance framework over modification to data sources / definitions, intake of new requests, and change management of existing dashboards
- Contribute to ongoing development and improvement of data governance procedures across Finance operations and technology. This will include identifying governance gaps/opportunities in the metadata aspects of finance procedures/systems
- Develop understanding of key Finance business and technology processes
- Support the enhancement of the Finance Data Governance Framework
5
Director Product Technology & Delivery Support Resume Examples & Samples
- Independently resolve highly complex, multi-faceted problems, which are often unstructured and without precedent to meet the business needs of Trade Finance
- Apply expert financial and technological knowledge to the design of methodologies, models, and/or systems solutions
- May involve rapid prototyping, with requirements and solutions developed on an iterative basis, that provide interim deliverables until a final production solution is created
- Manage major, multi-disciplinary projects to implement solutions to business problems
- Involves planning, securing, and scheduling resources
- Oversee the defining of business requirements, processes and preparation of business case proposals
- Oversee the development of testing, conversion, and implementation strategies
- Oversee the development of detailed project plans, the monitoring of progress against planned objectives, the financial review, and securing consensus and co-operation from users and senior management
- Provide support to Trade Finance units within the scope of accountability. This is made more challenging due to differences in time zones
- Including new and existing product structuring, risk measurement and management, ad hoc queries and MIS, user training, and implementing and operationalizing new systems, processes and procedures including enhancements
- Managing vendor relationships, contracts and system maintenance arrangements
- Directing and ensuring a high level of steady state production support
- Continually acquire and enhance knowledge of both the Bank’s and Trade Finance business strategies and policies, risk management practices and methodologies, product offerings, financial markets, financial instruments, regulatory requirements, Back Office processes, and rapidly changing technology to be able to provide effective business solutions, services and support to the end user business lines
- Solid, in-depth knowledge of trade finance products and processes, with experience in sales, product or operations
- 10 years of IT and/or business industry work experience, which includes at least 3 years of experience in managing teams or projects
- Experience in very complex business and technical processes and their implications across the enterprise
- Expertise in project management disciplines/protocols is an asset
6
Delivery Support Specialist Resume Examples & Samples
- Excellent verbal and written communication skills in language to be supported
- Software and hardware knowledge of computing, storage and peripheral devices
- Phone and remote support experience. E-support experience
7
Infrastructure Service Delivery Support Lead Resume Examples & Samples
- Minimum 7+ years of Service Delivery or Application Development or Production Support experience
- Minimum 5+ years of experience working in a Lead role
- Minimum 3+ years experience with process improvement initiatives, cost reductions, Issue Resolution and Root Cause analysis
- Strong relationship building, leadership and influencing skills with demonstrated ability to gain the cooperation across organizational boundaries and the ability to work through challenges to find appropriate solutions to key issues
- Strong written and verbal communication skills, proven ability to speak technically to diverse audiences
8
BB Delivery & Support Engineer Resume Examples & Samples
- Provides connectivity to other systems, internal and external partners
- Designs new solutions to solve problems for the business using Sterling Integration B2B3. Provides upgrade path rationale for migration to new servers or new versions of B2BI software tools. 4. Supports global 24X7X365 infrastructure and is on-call on evenings, weekends, and holidays as a shared responsibility
- Ability to design, create, repair and trouble shoot maps using the SI B2B Mapper
- Strong Knowledge of Linux Operating System and practical experience with shell scripting
- Strong Knowledge of HTTP, PKI including digital certificates, encryption and SSL
- Written and verbal communications in English to work with Global Teams and Client community
9
BB Delivery & Support Engineer Resume Examples & Samples
- Designs new solutions to solve problems for the business using Sterling Integration B2B
- Provides upgrade path rationale for migration to new servers or new versions of B2B software tools
- Supports global 24 X 7 X 365 infrastructure and is on-call on non-office hours as a shared responsibility with all other peers
10
Delivery Support Role for Gfit India Engagements Resume Examples & Samples
- Use Business Analysis tools and techniques to capture and clearly articulate the as-is business processes, identify problems and inefficiencies and define business requirements for process improvements
- Serve as a liaison with managers of line functions to identify, define and accurately document business requirements following CS best practice
- Manage requirements and maintain requirements traceability throughout the project lifecycle to ensure that requirements are delivered as specified, and change impact assessments can be made
- Communicates clearly with all stakeholders and demonstrates an understanding of business processes and related issues. Develops multiple solutions options and can convey the merits and issues of each to ensure clear understanding of impact across the organization
- Assist in translating requirements and use cases into test conditions and expected results for integration, functional, performance and user acceptance testing
- Identify, manage and escalate where appropriate project risks and issues associated to requirements gathering, analysis and design
- Design training and support documentation for new projects
- Ensure compliance with established guidelines for accurate and timely project delivery milestones
11
Releases Delivery & Support Analyst Resume Examples & Samples
- Technical fulfillment of release plans and Engineering Changes working jointly and collaboratively with Developers, Integrators, and Applications and Appliances SMEs and 3rd-Level Applications Support resources
- Working with either the Release Manager or the Technical / Engineering Manager, following a DevOps approach, collaborate with cross-functional teams on delivering virtual team objectives
- Participation in releases planning, work planning, and associated release communication & tracking. For large or complex Change Introduction & Implementation projects, manage the full scope of the Change Set Planning, Development and Tracking over the duration of the deployment interval
- Providing technical support services
- Assisting with Defects screening and triaging; and, with opening service requests and change requests
- Conforming to the Quality Management controls as applied to work product, configuration management, and change management
- Ensuring commitments to clients of Releases Delivery and Development Support services are met in a timely manner
- Applications builds, support, change implementations, and maintenance of the variety of Labs and In-House Environments that are mission-critical to ongoing project, application software release development & verification, and change development activities
- Examining potential improvements to process, workflow, and tools. Preparing work plans, briefings, reporting status & progress of tasks and activities
- Bachelors Degree with Major in Computer Science, Electrical Engineering, or Telecommunications
- Relevant work experience 7 years in the IT field, or (Software) Products Development, with a progression of positions that demonstrate advancement in the associated technology domains
- 5 plus years of experience in a similar role, plus experience with software design & development, packaging, releases management, script development, automation techniques in support of installation, change application, and rapid and accurate deployment
- Development of proven, reliable, automated procedures
- Pragmatic problem-solving
- Credible communicator, relationship-building, and influencing others
- For critical, complex, or difficult Change Implementations, actual attendance and participation in, and occasionally the co-ordination of selected Maintenance Windows, usually scheduled into non-prime time shifts
- Must possess and maintain a Government of Canada security clearance at Level (SECRET) or above
- Familiarity with software development systems and tools, development & test techniques and methods, experience with a software versioning and revision control system, and bug / defect and incident & problem tracking systems
- Exposure and experience with a structured Systems / Services Life-Cycle Development process
- Real-world experience working with Software product Development teams
- Excellent working knowledge of service transition principles and their application across networks, platforms, applications and databases
- Knowledge, capability, and experience with three, or preferably more, of
12
Senior Manager Sales & Delivery Support Resume Examples & Samples
- Deliver on Special Projects by
- Designing, developing, and implementing assigned special projects to ensure sustainable growth and successes of Commercial and Private Banking Business
- Engaging and working closely with internal and external partners on special projects, ongoing initiatives, and new programs as the subject matter expert to advance the objectives and mandate of Commercial and Private Banking
- Researching, redefining, and formalizing policies and processes to advance and realize International Corporate & Commercial and Private Banking strategic objectives
- Leading continuous improvement initiatives through recommending and managing changes for the business line, and leveraging best practices and integrating innovative ideas
- Leading on Special Projects when required
- Lead and/or Participate in Corporate Banking Centre (CBC) and International Private Banking Reviews That Result in Improvements to Process and Structure by
- Conducting preparatory analysis, and contributing to the development of a work plan
- Performing business analysis to assess the capacity and capabilities of the unit under review, the appropriateness of policies and procedures, and their conformity with audit and/or the ICCB/IPB models
- Recommending changes to policies and procedures that result in increased productivity or value to customer with little increase in risk
- Analyze Market Research and Data Collected by the Bank’s Client Relationship Management software (Salesforce, PISCO and CPM) by
- Analyzing data from Salesforce and PISCO to uncover trends in the sales performance of countries, portfolios, CBCs and RMs for all products, and use the analysis to generate reports for either coaching purposes to the field, or for reporting to Senior Management of the Bank
- Assessing and evaluating market research in order to assist the Director, Sales Force Effectiveness in designing remedial action plans, initiatives and programs
- Assisting in determining the need for various types of data and research
- Designing questionnaires and conducting interviews when and where necessary to provide the Director, Sales Force Effectiveness with added information as appropriate
- Aid in the strategic development and support the execution of the Sales & Delivery Support Model by
- Providing subject matter expertise and support to the Commercial Sales & Service team
- Supporting the sales force through management of sales disciplines, routines, processes, and tools
- Revisiting, analyzing and entrenching processes, procedures and Service Level Agreements that enable the Sales & Support Delivery Model for Corporate & Commercial and Private Banking
- Building strategic relationships, alliances, and partnerships with key stakeholders that support and enable the target Delivery Model
- Gathering and positioning economic research, trends and articles including competitive intelligence to enable sales force in the various countries in IB to stay abreast of current affairs to maintain competitive advantage
- Interfacing with various Product and Department Heads in IB and other areas of the Bank to support the effective delivery of their products and services in the field
- Assist the Director, Sales Force Effectiveness and IPB staff in conducting periodic touch bases with the Corporate & Commercial Banking/IPB units in the field, by assisting in the preparation of the touch bases, and by directly participating (and leading them from time to time)
- Good understanding of the financial services industry, including the diverse corporate and commercial products and services, the varying nuances of the business platform in each country
- Interest and knowledge of financial and investment markets and the metrics used at both portfolio and individual levels to access and drive business line results
- Strong technical skills with proficiency in MS Office (Excel, Word, PowerPoint) and ability to learn INEA and other Accounting GL based information systems including the annual Business Planning model
- Excellent analytical skills. Must be able to consolidate and interpret large amounts of information into actionable recommendations
- A creative, self-starter, result-oriented and highly motivated individual with very good analytical skills, with the ability to apply this knowledge to assist in the resolution of complex business problems. Ability to work with a high degree of independence
- Excellent communication (both verbal and written) and interpersonal skills that facilitate a positive and effective team environment, to effectively work with both the Toronto and Internationally based team members. Spanish is desirable but not required
- A strong team player, willing to assist other members of the department and the organization in order to meet objectives
- Good leadership skills, strong organization and have the ability to assist with project management
13
Manager, Service Delivery & Support Resume Examples & Samples
- Proactively identifies mediums for ensuring that daily, weekly, and monthly statistics, status reports, and other reporting requests are maintained and available as requested. Identifies trends from reporting to determine solutions to trends or problem areas that may need to be addressed
- Maintains a high level of Help Desk customer focus by prioritizing issues and communicating appropriately with external and internal customers
- Works with existing reporting and analytics tools to monitor Help Desk performance, identify and address areas of potential performance issues and monitor key performance indicators
- Develops cross-team and cross-departmental expertise necessary to effectively respond to issues
- Performs periodic review and evaluation of all employees, managing necessary performance issues, training requirements, as necessary for the development of individual resources as a team
- Ensures customer service excellence by monitoring tickets and reviewing customer feedback
- Develops and documents process and procedural enhancements and assists other departments as needed for continuous process and service improvement
- Ensures the TSC maintains a high level of responsiveness, communication, professionalism, and overall staff knowledge
- Manages, monitors and reports on the services and service levels required to support and deliver an exceptional Help Desk environment
- Maintains current knowledge on new and updates to existing products, as well as third-party OS and devices
- Ensures the Help Desk staff is appropriately skilled and trained to deliver excellent technical support and customer
- Establishes working schedules, manages time off to ensure appropriate coverage for operating workloads and task allocations in accordance with contractual requirements
- Works with leadership team to ensure TSC maintains compliance with Service Level Agreements (SLAs) in accordance contractual standards
- Contributes to the change management process; in particular represent the interests of the customer when assessing risk and impact
- Leads projects to successful completion as defined by predetermined project success criteria including those established by the business, capital expenditure and budget requirements
- Remains up to date on key technology, business and industry trends
- May develop budget and annual goals and objectives and holds organization accountable for attaining goals and objectives
- Minimum of a B.S. in Computer Science, MIS or related degree and seven (7) years of related experience including management or leadership experience or combination of education, training and experience
- Financial services experience highly preferred
- Minimum of three (3) years of leadership experience in a high volume help desk/call center/customer contact center environment
- Knowledge/experience in the following
- Builds a cohesive team, and develops structure & direction to meet or exceed customer needs
- Provides feedback, empowerment and coaching to help others excel in current and future job responsibilities
- Creates a trusting work environment where people can realize their full potential
- Builds strategic partnerships within the organization to collaboratively execute business goals
- Interacts with others in a way that promotes openness & trust and gives confidence in one’s intentions
14
Cyber Assessment Delivery Support Specialist Resume Examples & Samples
- Support multiple projects with broad scope, ambiguity and high degree of difficulty
- Gather and interpret complex qualitative or quantitative data with high level of analytics skills
- Understand global program structure, launch plan and timing
- Interact with various analytics and reporting teams within and across organisational functions to integrate and streamline reporting
- Coordinate data collection and reporting drumbeat for various assessment services
- Organisational skills and basic technical understanding of cyber security and penetration testing activities
- Recording of financial information
- Proficiency in verbal and written English language
- Several years of project/delivery support experience with knowledge of principles and best practices (PMBoK/PMP/PRINCE2)
- Several years experience analytics and reporting
- Understanding of high level (executive) reporting requirements
- Experience tracking and reporting on KPI and KRI's
- Experience interacting with third party vendors and professional services companies
- Project/delivery support for medium to large size consulting, financial, healthcare or technology companies
- Clear and effective communication especially when dealing with clients and stakeholder
- Responsive with an ability to handle escalations quickly and professionally
- Ability to identify and communicate in a timely fashion any impediments to reporting, metric or dashboard activities
- Intermediate to Advanced level skills in MS Office Suite with proficiency in Microsoft Power Point, Microsoft Excel and Microsoft Project
- Ability to automate mundane tasks through use of excel macros and other such features
- Familiar with SharePoint and/or Confluence content management systems
- Bachelors or Master’s Degree in Engineering, Business Management, or Technology related fields a major plus
- Understanding of financial sector, or other large organisation, security and IT infrastructures
- Project Management Professional (PMP), PRINCE2 or equivalent certification a strong plus
15
Delivery Support Engineer Resume Examples & Samples
- Collaboration with global IT delivery team to ensure a high level of application support is provided to Macquarie Capital internal clients in the Americas and EMEA regions
- Analysis, troubleshooting and ongoing management of issues and incidents for key business applications
- Identification of technical enhancements designed to deliver increased customer value
- Identification of process automation or improvement opportunities
- Bachelor's degree in computer science, engineering, information technology or equivalent experience
- Excellent SQL skills
- Coding/development experience (.Net, JavaScript, C#)
- Experience with systems, IT operations and data management with a good understanding of Application architecture
- Ability to remain calm under pressure and when faced with adversity or urgent issues
- Enjoys a fast paced work environment and working with global counterparts
- A quick-thinking problem solver, able to assimilate data rapidly in order to present solutions to day-to-day incidents
- Able to view current processes and procedures as opportunities for enhancement, tuning and improvement
16
Lead BA, IT Outright Sales Delivery & Support Resume Examples & Samples
- Must have strong working knowledge of IS - sales, engineering tools, process, PS tools, Commercial television tool sets, this is a mandatory requirement
- Quote request tool (QRT)
- Unified tool (UT+)
- Quick quote (QQ)
- Business solution store (BSS)
- Backlog and billing system (BABS)
- Customer web tool (CWT)
- Must have strong understanding of back office, provisioning, billing systems and flows for IS and PS domain, this is a mandatory requirement
- Learn Quickly and adapt quickly to concepts and business domains
- Plan Business Analysis Activities
- Conduct Elicitation Activity, i.e. lead workshops, conduct interviews, etc
- Planning and estimating business analysis tasks for new projects
- Partner with the business on new projects to guide the BRD deliverables ensuring that application and functional requirements meet the Business goal. A strong end to end Business understanding coupled with a strong ORS tools working knowledge is a must in meeting the Business requirements
17
Service Delivery & Support Site Manager Resume Examples & Samples
- Bachelor Degree or Higher in IT, Computer Science/ Engineer
- Excellent written and verbal communication skills (English and Filipino)
- Min. 8-10 years relevant work experience in Service Management, Service Delivery and Partner Management
- Experience in leading process service delivery department in a service delivery company (experience in IT outsourcing, IT operations management and reporting) is a must
- Must aspire to a culture of service excellence, always putting the customer, our people and our business at the center of everything he will do
- Good relationship builder with strong diplomacy skills
- Knowledge of IT global industry trends
- Solid understanding of global IT solutions
- Fluent in English both oral and written
- Service Delivery Management and related processes
18
Manager Academic Delivery & Support Resume Examples & Samples
- Provide leadership, direction and motivation for the staff of the ADS group located in Amsterdam, ensuring that performance is managed effectively, and staffing structures are optimized to support and improve the delivery of a high quality service to students, academics and partner institutions
- Assist the Director, Academic Affairs Operations for the effective and efficient recruitment and selection of staff members
- Develop a coherent and effective team in support of the objectives of the Healthy Organisation initiative
- Take responsibility for the effective and efficient deployment of departmental resources and performance management of team members, including scoping of their roles, their induction, and the development of their training plan, individual coaching and the establishment of a group culture among all team members
- Participate in the annual performance review process and undertake goals setting and review meetings with Academic Delivery and Support staff
- Work effectively with the Academic Delivery Support team to ensure the integrity of data and the provision of relevant, accurate and timely information for internal and external requirements
- Act as ‘process owner’ for matters of faculty member agreement (FMA) administration
- Implement, enhance and advise on the operation of the Academic Appeals procedure and Complaints processes, the Academic Integrity process, and the Extenuating Circumstances process, for University of Liverpool and University of Roehampton online programmes
- Review individual student complaints and appeals investigations and make appropriate recommendations to the VP – Academic Affairs
- Proactive reach out to business units within Laureate Online Education International (Enrolment, Admissions, etc) partnership operations and regulations
- Work collaboratively with Student Support and Faculty Community colleagues to promote and enhance processes to ensure successful student progression and success
- Act as deputy to the Director-Academic Affairs Operations when required
- Degree or equivalent professional qualification
- Experience of the implementation of academic quality assurance and improvement procedures, particularly with collaborative partners
- Experience of successfully implementing academic systems or service improvements
- Experience of successfully managing change projects
- Ability to present themselves and their organisation to a variety of audiences
- High level of communication skills (verbal and written)
- Excellent interpersonal, networking and relationship-building skills at all levels
- Ability to successfully supervise staff
- Excellent planning and organisation skills
- Strong problem solving, analytical and decision making skills
- A good understanding of current developments in quality assurance systems
- Knowledge and understanding of higher education policy issues and their implications
- Ability to work to high standards under pressure
19
Service Delivery Support Engineer Resume Examples & Samples
- In this position you will be required to
- Monitor infrastructure remotely
- Provide telephonic support to clients
- Secondary School Qualification
- CCNP; MCSA Qualification (advantage)
- 4 years’ specific experience relevant to stream
- 6 – 8 years work experience
20
Service Delivery Support Engineer Ccie Certified Resume Examples & Samples
- Identify problems and errors prior to or when it occurs and log all such incidents in a timely manner with the required level of detail
- Investigate second line support calls assigned and identify the root cause of incidents and problems
- Provide telephonic support to clients when required
- 8 – 10 years’ work experience
- 6 years’ work experience as a Senior Support Engineer within the Technology Industry
21
ISM Global Delivery Support Team Resume Examples & Samples
- Business Area/Business Line: Services / Enterprise Solutions & Services (ES)
- Geographical scope: global - leveraging the US market
- Achievement will be primarily evidenced through global operational performance (order intake, revenue, profit) of all operational projects that have been initiated following successful sale
- Be responsible for the ISM GDST function, including all aspects of functional performance, team leadership and staff development, including the following technical areas: imaging technology services, lab technology services, EBME services, IT services, medtech user training
- Measure and report ISM operational projects (after successful handover from the implementation/transition phase at the relevant milestone)
- Provide operational support (often on-site) to deal with issues
- Participate in ISM sales and operational transition projects to ensure ISM operations are delivered in line with all international best practice
- Drive operational efficiency and improvement programs through the on-site teams to deliver improved profitability while maintaining or improving customer satisfaction and contract delivery
22
IT Service Delivery Support Associate Resume Examples & Samples
- Candidates must have a Bachelors degree in a technical field (Computer Science, Information Systems/Information Technology, Computer Engineering)
- Candidates should have 1-2+ years of experience
- Computer proficiency and the ability to learn new software and hardware
- Strong communication skills and the ability to interact with end users in a support role
- Knowledge of Mac/Linux/Windows/Android/iOS Operating Systems a plus
- Ability to work in a team setting
- Must be able to work an 8-hour shift
23
Service Delivery Support Specialist Resume Examples & Samples
- Coordinate service installation activities with and on behalf of the customer
- Contact customer to verify critical order information. E.g. provide regular implementation reports on all orders in progress
- Manage customer escalations
- Monitor order progress and escalate as appropriate to internal teams
- Manage customer activity through all owned milestones: Engineering, Construction, Design, Mapping and Test and Turn up with the Provisioning Centers
24
Graduate Channel Delivery Support Resume Examples & Samples
- Responsibilities
- Fluent in written and verbal English is a must. Other language is an advantage
- Ability to generate strong relationships internally and externally
- Ability to identify potential issues early on and work them to a satisfactory conclusion
- Ability to operate effectively within a virtual (cross-cultural) team
- Organized and methodical approach, self-motivated and Team player
25
IT Services Onsite Delivery & Support Technician Resume Examples & Samples
- Is dedicated to deliver customer value
- Has ability to build effective relationships
- Has very strong communication skills
- Work patiently with end users who are frustrated and need issues to be resolved quickly or helpful guidance with using the solutions
- Is open to change and enjoys the challenge of unfamiliar tasks
- Pursues tasks with energy, drives and has a need to finish
- Broad IT background
- Has fluency in English, both written and spoken
- Knowledge of Volvo processes is meriting
26
Application Delivery & Support Analyst Resume Examples & Samples
- Contribute knowledge and expertise to ensure success during all stages of the software lifecycle often focusing on one area
- Primary role to support the core banking systems of Barclays Africa working with colleagues across the globe on European, African and Asian continents
- Deliver robust system designs as required for allocated projects
- Identify issues in design specifications and product documentation
- Program robust solutions based on functional and technical designs utilizing java msSQL and other coding principals
- Plan and execute functional technical and performance testing to ensure consistent quality and minimize business risk
- Provide Operational Support to application and infrastructure components reacting quickly and as necessary to live software errors to limit downtime and resolve
27
Delivery Support / PMO Analyst Resume Examples & Samples
- Recruitment and headcount management
- Project finance tracking, control and cost recovery
- Supplier deal processing
- Define, implement and con
- Ensure that engagement model and delivery support processes are communicated clearly to those users of delivery services. Ensure that any changes to the processes are communicated in a clear and concise manner
- Identify KPIs and track these to determine the overall effectiveness of the delivery support function and to identify areas for improvement. Take rapid and effective action where areas for improvement are identified
- Work with stakeholders to ensure that their needs are understood and are fully addressed
- Experience in a PMO functions for large corporate(s)
28
Service Delivery Support Engineer Resume Examples & Samples
- At least 1 year experience working in a managed service or support environment supporting a range of NI and or security products
- Minimum of CCNA or equivalent (or demonstrable progress towards this level of accreditation)
- Knowledge in configuring and troubleshooting Cisco hardware routers and switches in a LAN & WAN environment. Must adapt skill to support a range of other Cisco devices. e.g. MGX, BPX, UBR, GSR, PIX, ASA, Nexus
- Familiarity with Cisco IOS environment, router and switch hardware and common networking protocols/technologies Ethernet, Frame-Relay, ATM, TCP/IP, OSPF, BGP, EIGRP, VOIP, ISIS etc
- Good knowledge of the internet and IP. An understanding of SMTP, DNS, SNMP, DHCP and routing technologies
- Good technical skills / knowledge across a variety of products e.g. Bluecoat, Fortinet, Checkpoint, Nokia, F5, Riverbed, Cisco IPT. Some or all of these would be an advantage
- Competent written and verbal capability in English, additional language capabilities will be of benefit
29
IT Services Onsite Delivery & Support Technician Resume Examples & Samples
- Deliver and Support infrastructure solutions required by the business and according to Group IT service and product standards
- Perform delivery and support work according to standard methods and processes
- Execute time critical support of industrial IT solutions
- Collaborate with global support technicians in troubleshooting and resolving infrastructure and end-user problems, in addition to using all available resources such as personal skills, vendor documentation, and online knowledge bases
- Use delegated authority from global operations teams to manage local infrastructure solutions
- Proficient understanding of Cisco switching and routing
- Proficient in Cisco Wired and Wireless LAN equipment and technologies
- Apply knowledge of Cisco data switches to activate new ports and to troubleshoot connectivity
- Working knowledge of IP Telephony and convergences of technology as related to voice and data communications
- Provide constant communication/feedback to end-users to understand their requirements and setting the appropriate expectations
- Install and configure Client systems (Hardware, software, applications, communications, printers, and peripherals)
- Install, configure, and support various handheld barcode scanning devices
- Install, configure, and support specialized barcode printers
- Have good understanding of LAN connectivity (wired & WiFi) in support of existing infrastructure
- Assist PC Users in utilizing PC applications for office & factory automation and to solve business problems
- Perform scheduled/unscheduled upgrades to machines in order to maintain a safe & secure network due to O/S vulnerabilities and virus outbreaks
- Image & configure new and existing machines to end-user expectations
- Deploy new machines to end-users by transporting equipment via handcart and personal/company vehicle in which lifting up to 50 lbs is involved
- Ability to produce documentation for Knowledgebase solutions
- Rotational on-call support
- Participate in global projects that have impact on the local business, as needed
- Other duties as assigned by Onsite Manager
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Delivery Support Technician Resume Examples & Samples
- Handles daily communications between transport companies (DHL and UPS) and other teams (Partner Services, Customer Service, Supply & Retail Logistics and Customer Operations) using the tickets management tool
- Responsible for the effective execution of specified business or project deliverables to time and quality standards
- Works collaboratively with other Farfetch teams to ensure activities aligned across projects and identify areas for improvement
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Service Delivery Support Engineer Resume Examples & Samples
- Report and escalate issues to 3rd party vendors if necessary
- Display a strong client service orientation
- Strive to meet and exceed SLAs at all times
- Ability to communicate well to stakeholders
- Demonstrate excellent attention to detail
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Service Delivery Support Engineer Resume Examples & Samples
- At least 6 months working experience in an IT/Networking company such as Service Provider or Enterprise
- Must have CCNA or CCNA -Voice
- Should have an experience in Cisco WAN/LAN/Wireless/IPT/Switching and routing
- High degree of self-motivation, strong commitment and result oriented
- Good interpersonal skills & communication skills
- Candidates should be willing to work on a 6 months/ 1-year contract assignment
- Must be willing to work on night shifts and experienced in 24x7 industry environment
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Service Delivery Support Engineer Resume Examples & Samples
- With 1 year related experience or degree in Information Technology
- Fresh graduates are welcome to apply as long as they are well—versed on desktop troubleshooting
- Willing to work on shifting schedule, 6 days a week
34
Logistics Operations Delivery Support Coordinator Resume Examples & Samples
- Collecting data from a variety of sources and creating reports
- General administrative duties
- Foster and develop a work environment that supports the values and behaviors of SuperGroup
- Makes changes to improve ways of working
- Develop strong relationships with all third party logistic providers, ensuring consistent high performance & customer results are achieved through a ‘can do’ attitude
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Project Delivery Support Resume Examples & Samples
- Extensive experience in managing and reporting portfolio/programme MI
- Proven experience of managing programme financials, including Budget, costs and expenses
- Possess a deep knowledge of the Barclaycard business and change functions, including capability skillsets and location strategy requirements
- Understand the roles, responsibilities and value-add of the Barclaycard PMO practice
- Influencing/networking – developing internal and external business relationships and using own knowledge, skills and experience to influence others opinions and actions in order to obtain the right business decisioning
- Extensive experience in professional communications – both in written and face to face
- Analysis, creativity and innovation – to be able to analyse raw data and be able to build an innovative process that allows managers to identify, gaps/risks
- Understand at a high level the interface between complex business needs and the complex legal and regulatory environment in which the business operates
- Ability to juggle priorities, multi- task and flawlessly execute at speed
- Sound commercial judgment and overall understanding of the Financial Services Industry, particularly the business impact of the regulatory environment
- Strong understanding of Excel, Microsoft Project, PowerPoint & SharePoint
- In depth understanding of project lifecycle and PMO methodologies
36
Senior Coordinator, Delivery Support Resume Examples & Samples
- Brings strong project coordination/management, communication and follow-up abilities to the position with strong capabilities to adapt and change to new projects and assignments
- Coordinates and supports programs to build capabilities and standards across the business including training, coaching, mentoring, consulting, health check services, knowledge management services, and professional development
- May also independently manage small to medium delivery support projects
- Responsible for Knowledge Management services, including development, content management and maintenance of the Project Knowledge Center
- Successfully leads initiatives/projects independently and with global teams for the benefit of delivery support
- Contributes to delivery standardization by supporting the development and continuous improvement of project/program management processes, tools and templates
- Coordinates the development and delivery of education offerings. Responsible for managing registration, logistics and all follow-up processes for training offerings, assuring that training workshops and programs run smoothly and that appropriate follow-up occurs post training
- Provides administrative support for the project management coaching and mentoring programs
- Coordinates the facilitation of selected PDS meetings as required including full coordination of the quarterly Project Management leadership (PML) web calls and other meetings, including follow up activities as need
- Administers departmental SharePoints and other forms of departmental communications
- Provides administrative and facilitation support to the Head, Delivery Support and Head, Project Delivery & Support, including departmental financial monitoring, purchase orders, payment of invoices, setting up travel, telecons and meetings/meeting planning, meeting minutes, etc
- A minimum of 5 years in related fields and in the areas of project coordination and management, customer support and administration. Experience in using formal project management methodology, techniques, and tools
- Strong proficiency in Microsoft Office Suite applications (Word, Excel, PowerPoint, Outlook); experience with Microsoft Project and Visio preferred
- Demonstrated communication and interpersonal skills across cultures
- English language fluency; German language fluency is a plus
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Senior Manager, Delivery Support Resume Examples & Samples
- Subject Matter Expert (SME) in project management; Key contributor to enhance capabilities across the business through the development and delivery of training, coaching, mentoring, consulting, health check services, knowledge management services, and professional development
- Supports the development and implementation of standards, methodologies and processes to help achieve cross-functional business objectives
- Collaborates with other business units, builds engagement, manages relationships, and solicits feedback to support continuous improvement
- 3 - Designs, develops, procures, promotes, and facilitates educational offerings for the project management framework, methodology, processes and templates aligned with the agreed training strategy, curriculum, and operating principles (e.g. fit for purpose, value added, etc.). Manages processes to assure effective follow-up and reinforcement of key learnings with project professionals to support a transformation of the global project management culture
- 4 - Manages the implementation of internal project management consulting to increase the likelihood of intended value realization for projects and programs, and health check services to assure the implementation of accepted methods, processes, technologies, templates, and tools. Serves as an internal consultant as assigned
- 5 - Provides knowledge management services including support for the development and maintenance of the Project Knowledge Center, and templates and tools in line with our operating principles
- 6 - Manages the implementation of programs for project management coaching and mentoring in line with established project and portfolio framework, standards, methodologies, processes, technologies, templates, and tools and to leverage the knowledge and expertise that exists throughout the business
- 7 - Supports the definition and implementation of a project and portfolio management people and operating model including career development, capability and skills development, and internal certifications through partnerships with global HR and Learning and Development functions
- 8 - Collaborates with other Enterprise Excellence functions to drive leading practice in the area of project and portfolio management. Takes a leadership role for the advocacy and advancement of the CSL project culture, process culture and the Enterprise Excellence organization
- 9 - Participates in the hiring, growth and development of junior delivery support staff and actively role models expected project delivery support and leadership behaviors and processes designed to improve project results and the performance of the team
- Experienced in project management, plus some or all of the following: facilitation, coaching, consulting, training, knowledge management
- Strong leadership, communication, and conflict management skills to influence stakeholders, including non‐specialists, at all levels in the organization
- Strong analytical and process development capabilities for continuous improvement in project delivery support
- Experience in following through with participants beyond consulting, health check, training, or coaching engagements to assure application of learnings
- Demonstrated experience in biopharmaceutical industry and/or Education/Professional Development highly desirable
- Leading process improvement and change management initiatives
- Knowledge of the CSL business
- Line management experience
- Demonstrated experience in developing, managing, and controlling budgets
- Proficiency and use of enterprise computer applications including the Microsoft suite of products and project management processes and tools
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Delivery Support, Temp Resume Examples & Samples
- Strong communication skills, both verbal and written
- Excellent attention to detail and orientation toward meticulous work
- Mailing UPS/FedEx mailers
- Microsoft Office, Excel experience required
39
Delivery Support Specialist Resume Examples & Samples
- Responds to complex situations, interprets and treats tickets in the systems, assuring a high level of service (time and quality of responses)
- Communicates with all teams in order to reach the best solution for new issues/ problems that arise
- Supports boutiques set up regarding delivery process demands
40
Oracle Accounting Systems Requirements & Delivery Support Manager Resume Examples & Samples
- Participate on systems project teams to develop, review, approve, and test Supply Chain Accounting requirements to support systems deployments, migrations and changes
- Design and support creation of data and reporting management tools / desktop apps as needed
- PwC audit documentation and support coordination on an as-needed basis
- Track and review systems information management tickets for issues and change controls as they relate to Supply Chain Accounting
- Provide regular status updates to Senior Accounting Manager for the team to ensure operational processes are aligned to system developments
- Lead resources for coordination of system deployments on behalf of the Accounting team
- Communicate with the Team regularly regarding pertinent information for systems updates and timing
- Required degree or experience in Accounting/Finance, CPA desirable but not required. Equivalent industry experience, demonstrating US GAAP knowledge and/or aptitude
- Preferred Internal Controls knowledge and experience to support Sarbanes Oxley controls processes
- Required excellent English (Written and Verbal)
- Required excellent communications skills
- Required excellent change management and organizational skills
- Required excellent documentation skills
- Required proficiency with Microsoft Excel, Word, Access and PowerPoint – ability to understand and assist in design and modification of MS Access databases, including testing review and approval
- Required knowledge of Oracle or similar systems’ experience
- Required ability to multi-task effectively to support large variety of tasks and areas
- Required ability to work with large volumes of data and transactions as well as numerous interfacing computer systems and environments
- Ability to work flexible hours to support deadlines surrounding systems' project deployments as needed
- Ability to work effectively with a wide variety of operational, systems, finance, and accounting personnel
- Ability to effectively evaluate and prioritize key deliverables and deadlines in a fast-paced rapidly changing environment
41
Service Delivery Support Engineer Resume Examples & Samples
- Ensure that the assigned infrastructure at the client site is configured, installed, tested and operational
- Investigate first line support calls assigned and identify the root cause of incidents and problems
- Ensure the efficient and comprehensive resolution of incidents and requests
42
Service Delivery Support Engineer Resume Examples & Samples
- In depth knowledge of Cisco and Non Cisco Product i.e. Cisco Nexus, Cisco Catalyst 6500, F5, Bluecoat
- CCNP certified is preferable
- CCNA certified is a must
43
Service Delivery Support Engineer Resume Examples & Samples
- Experience in, and knowledge of basic Network Operation including Install, Move, Add, Change
- Cisco CCNA is preferable
- ITIL is preferable
44
Service Delivery Support Engineer / Team Lead Resume Examples & Samples
- Identify problems and errors prior to or when they occur and log all such incidents in a timely manner with the required level of detail
- Take full ownership for managing the incident to resolution within the service level conditions
- Act as a people manager to a team of Support Engineers, take responsibility for the operational management of the team, create and execute plans and report on team activities in the required forums
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Service Delivery Support Engineer Ccie R&S Resume Examples & Samples
- Ensure that assigned infrastructure at the client site is configured, installed, tested and operational
- Ability to multi-task projects, assignments and daily workload while maintaining timely deliverables
- Good communication skills (verbal and written) with the ability to present information clearly and succinctly
- Knowledge and understanding of IT industry environment and business needs
46
Software Delivery Support Resume Examples & Samples
- Working knowledge and usage of software delivery and image deployment technologies (HPCA/SCCM/SMS)
- Working knowledge of AppSense (Environment Manager, Application Manager, User Personalization)
- Citrix Xenapp 5 and Citrix Xenapp 6.5 configuration and end user support
- Desktop and Server based OS knowledge (Win7 / W2K3 / W2k8 etc)
- General Networking awareness associated with standard 2nd / 3rd line desktop support exposure
- Understanding of Microsoft AD managed domains and associated services e.g. DNS, DHCP
- Understanding of technology within in direct responsibility
- Candidates should possess Disclosure Scotland/current BPSS clearance or be willing to undertake appropriate security vetting to achieve
- Candidates should be UK national, no dual nationals should apply
- Any Microsoft/Citrix/VMWare/Appsense certification
- VMware
- HPCA
- App-V
- SCCM
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Service Delivery Support Engineer Resume Examples & Samples
- Ein erfolgreich abgeschlossenes technisches Studium (z.B. Informatik, Ingenieurswesen, Elektrotechnik) oder eine vergleichbare technische Ausbildung
- Mindestens 4 Jahre relevante Berufserfahrung im Betrieb von LAN / WLAN-und Security Infrastrukturen basierend auf Produkte der Hersteller Cisco
- Eine CCNP (Routing & Switching) Zertifizierung oder diesem Level entsprechende Kenntnisse im LAN / WLAN -Umfeld
- Strukturiertes Vorgehen verbunden mit einer sehr sorgfältigen, genauen und ergebnisorientierten Arbeitsweise, insbesondere bei der Problemanalyse
- Ausgeprägte Kunden- und Serviceorientierung verbunden mit guten Umgangsformen und guter Kommunikations- und Teamfähigkeit
- ITIL Grundkenntnisse
- Fließende Deutsch- und gute Englischkenntnisse in Wort und Schrift
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Senior Delivery Support Specialist Resume Examples & Samples
- Respond to customer issues based on company SLAs to ensure the timely resolution of customers’ issues
- Manage client through various programs to help improve deliverability and reputation
- Educate customers about spam, how to send opt-in emails, and be compliant with local laws around commercial mail
- Stay up to date with industry standards around commercial email
- Handle Delivery Support Specialist escalated questions/concerns
- Back up Dir. of Delivery Services when needed with customer issues
- Train new hires so that they can handle customer issues themselves
- Ensure more junior co-workers are all following the same procedures and using the correct documentation
- Work with Product Management to design product features that allow customers to be compliant with local laws
- Excellent communications and customer management skills
- Ability to execute under pressure juggling multiple priorities
- Team player who is comfortable with self-direction
- Troubleshooting and analytical skills
- Leadership abilities
- Knowledge of Cheetah Digital and delivery best practices
- Understanding of email, SMTP,
- Familiarity with how ISPs and organizations handle email
- Familiarity with spam tools such as SpamCop, Spamhaus, SBL
- Familiarity with email delivery monitoring tools such as PivotalVeracity and ReturnPath
- Familiarity with industry standards such as SPF, DKIM and DMARC
- Familiarity with local laws such as CANSPAM in the United States, and regulations in other countries
- At least three years work experience in a customer facing role
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Manager, Service Delivery & Support Resume Examples & Samples
- Drives IT solutions to ensure they meet the business needs balanced with a pragmatic and integrated approach to the design of technical solutions
- Leads a diverse team of associates responsible for core service management practices including Change, Configuration and Release management
- Drives continuous improvement across the Information Technology organization by establishing, monitoring, reporting and reacting to key performance indicators for Change Management, Configuration Management, and Release Management
- Establishes, maintains, and improves processes under management utilizing data-driven techniques
- Establishes, maintains, and operates effective governance models for each process under management
- Minimum of a B.S. in Computer Science, MIS or related degree and seven (7) years of relevant experience including management or leadership experience or combination of education, training and experience
- Process management experience with an emphasis on data-driving measurement (SixSigma/Lean SixSigma)
- Working understanding of COBIT
- Formal training in ITIL practices heavily preferred
- Experience in the following: project management, enterprise implementation, leadership experience, strategic planning, business acumen, application development
