Business Support Resume Samples

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Guide the recruiter to the conclusion that you are the best candidate for the business support job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

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E Carter

Everardo

Carter

72712 Patrick Lock

New York

+1 (555) 904 3204

72712 Patrick Lock

New York

Phone

p +1 (555) 904 3204

Experience Experience

Houston, TX

Business Support

Houston, TX

Harvey Group

Houston, TX

Business Support

Assisting with the day-to-day efficient operation of the Engineering Department
Invoice Management
Working closely with a team of 4 Business Development Managers to support their achievement of sales targets
Participate on Company workgroups and initiatives
Making sure that all minutes and actions are captured accurately and followed up for both weekly and monthly performance and leadership meetings
Providing administrative support re: recruitment, staffing and requisition logistics
Playing an active part in, and contributing to, regular team meetings and work streams to support the overall development of the business

Philadelphia, PA

Business Support Analyst

Philadelphia, PA

Armstrong, Hayes and Stark

Philadelphia, PA

Business Support Analyst

Assists with the development of test plans and performs UAT for all GM Siebel applications
Contract Management - including Contract/Amendment/Renewals, Follow up on approvals, work with Support Partners in Sourcing & Vendor Management
Assist in the creation and maintenance of presentations for seniormanagement on strategy, business performance, and planning initiatives
Provide Co-Data Owner oversight for the ME Server IT Management process, and manage ME Security IT data permissions
Develop new and/or improve standard work for alignment, connectivity and transparency across ME Programs
Supports partnership with End-to-End Leads and Performance Management team to identify continuous improvement opportunities
Work with leader to develop a realistic personal career and development path

present

Chicago, IL

Business Support Administrator

Chicago, IL

Price, Heller and Block

present

Chicago, IL

Business Support Administrator

present

Electronic filing of inbound emails
Mail outs to clients within specified time constraints
Assist the New Business and Technical Services team with administrative tasks (printing and compilation of establishment packs, trust deeds & other administrative forms)
Bank cheques and run errands such as post office runs
Payment allocations onto multiple host systems
Reconcile banking and postings of payments
Maintain various reports to keep track of metrics and volumes

Education Education

Bachelor’s Degree in Business

Seton Hall University

Bachelor’s Degree in Business

Skills Skills

Strong ability to juggle multiple responsibilities, constantly re prioritizing based on new information or shifting deadlines
Excellent communication skills - ability to work with off shore teams is key
Excellent sense of ownership and accountability
Detail oriented
Excellent computer skills
Demonstrates strong problem solving and troubleshooting skills to allow efficient and effective problem identification and apply appropriate solution
Self-motivated and goal-oriented, capable of working in a fast paced and changing environment
Excellent understanding of compliance and risk issues
Illustrates high attention to problem description, detail and impact
Strong organization and multi-tasking skills

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CIB F&BM Business Support Management Resume Examples & Samples

Business Change Management (formerly Office Management)
Management of on/off boarding process and verification
Provision of technology hardware, applications and market data
Space planning: maintenance of floor plans, move management, cost allocations
Other: floor access coordination, business continuity coordination support
Maintain Business Resiliency Plans for the businesses we support
Update and be responsible for resiliency annual testing, both on line and at the resiliency sites
Knowledge of Microsoft Office (Excel, Word, and Powerpoint)
Excellent relationship building skills with the ability to listen well and influence others

Cib-business Support Internship, Based Resume Examples & Samples

Graduation after December 2015
Demonstrates initiative, flexibility and the ability to work independently
Understanding of the local culture in Brazil is a advantage
Strong planning, organization skills and ability to multi-task
Strong Excel, PowerPoint and Outlook skills
Fluency (oral and written) in Portuguese and English required
Team player with positive attitude

Analyst, Structured Products Business Support Resume Examples & Samples

CFA candidate level 2 or above
Minimum 3 year experience working with over-the-counter structured products (eg. Product Control, Risk Management, Middle Office, Front Office)
Working knowledge of equity derivatives and structured equity products (eg. Reverse convertibles, auto-callables, barrier options, etc)
High attention to detail and control-focused
Ability to work under pressure, accept responsibility and deliver
VBA skill is an asset

CIB F&BM Business Support Management Analyst Resume Examples & Samples

Review and documentation of CIB Expense Policies
Review, approval and monitoring of T&E and invoice expenditure referencing CIB Expense Policy
Centralized corporate card application, delinquency/charge-offs reporting process
Exception approval and escalation
Liaising with various support function
Assisting in reporting initiative, such as expense data analysis and reporting
Assisting in training related to Expense Policy, financial system (Oracle/Concur), etc
Assisting in ad hoc Business Support Management project when required
Project management skill and technology understanding is a must
Proficiency in both written and spoken English is pre-requisite
Strong Microsoft Office capabilities especially excel and powerpoint
Minimum 5 years working experience, preferable Investment Banking

Central Business Support Unit Analyst Resume Examples & Samples

Acting as KYC/AML expert, own the HRAC Overlay process from beginning to end by reaching out to Relationship Manager/Banker or directly to the client depending on the case with the goal of executing 100% of the process and making a risk assessment appropriate to the review
Perform reviews of profile forms (APF) form to ensure completeness and accuracy through maker or checker assessment
Interpret client information in order to identify instances requiring escalation or necessitating further investigation/due diligence
Be able to access and leverage multiple technical platforms to complete assigned tasks
Gather, analyze and furnish reports on strategic, operational metrics, key performance indicators (KPI) and ad hoc requests ensuring reporting due dates are met in a timely manner
Maintain the metrics and KPIs inventory relevant to performance assessment, including coordination within the Business and other functions (e.g. Technology, Compliance) to effectively process required updates to support information capture
Provide strategies to improve operations quality and mitigate AML risk through strategic metrics and KPIs
Identify information gaps/trends and effectively navigate the organization to resolve/confirm findings
Experience with regulatory compliance, AML transaction/risk monitoring tools, and solving AML related issues

Business Support Analyst Resume Examples & Samples

Against a backdrop of fierce and increasing competition, the bank seeks to grow its business through acquisition of quality new customers, retention of quality existing customers and improving average returns per customer
We will achieve this by aligning our distribution directly with our principal customer groups, and ensuring coordinated, multi-channel, delivery within a highly focused environment, which recognizes the customer, and regulatory demand for increased specialism and continually increasing levels of professional competence: becoming the best place to bank for our customers, and the best place to work for our staff
In achieving these aims, and retaining a strong culture of operational integrity and cost control, we will deliver revenue streams that expand at a faster rate than costs, and meet shareholder demands for positive jaws performance
Knowledge of the Commercial Banking market
Knowledge of CMB’s international proposition / product capabilities
Ability, with a record of accomplishment in
Commercial Banking
Excellent interpersonal skills, with a particular emphasis upon communication (verbal and written)
Good planning and organizational skills with good attention to detail
Adaptable and flexible with a willingness to change to meet changing demands and opportunity
Positive and proactive ‘can do’ attitude
Self-control and ability to perform under pressure

Business Support Analyst Resume Examples & Samples

Minimum 2 years experience with BMO
Preferred candidate will have BMO Branch experience as an FSM, Assistant Branch Manager, or other relevant branch experience
Strong knowledge of the BMO organization
Accreditation for one or more for the following is preferable
Possesses working knowledge of Branch operations, audits and is familiar with operational effectiveness programs
Strong written and verbal communication skills in English. French would be an asset
A passion for providing exceptional customer experience
Excellent organizational and multi tasking skills
Knowledge of Bank Applications
Strong problem solving and troubleshooting skills to allow efficient and effective problem identification, resolution and escalation as required
Strong attention to problem description, detail and impact

Specialist Business Support High Value Resume Examples & Samples

B-degree (preferably with Accounting III as a Major)
Postgraduate qualifications in related legal fields
Minimum 10 years banking experience
5 to 10 years senior Commercial and/or Corporate credit experience

Head of Business Support Resume Examples & Samples

Demonstrated success in financial management, forecasting, capacity planning, operations and/or customer service required. Credit card industry experience preferred. Must have experience strategically impacting call center operations
Broad, cross functional expertise in areas of strategic planning, development
A demonstrated ability to improve profitability and reduce cost by optimizing operational capabilities
A demonstrated ability to effectively work hands-on as well as with cross-functional teams. Experience successfully managing executive relationships
A demonstrated ability to think ahead and plan over a 1-2 year time span
A strong quantitative and analytical orientation as well as ability to think clearly and creatively
Strong written and verbal communication skills. Excellent time management, project, and relationship management skills. Problem analysis and resolution at both a strategic and functional level
Strong customer orientation. Resourceful with strong networking skills
Desire to work in a fast-paced, entrepreneurial environment. High energy, high level of commitment
Bachelor’s degree in Engineering, Business, Finance, or related field; MBA strongly preferred

Business Support Manager Preferred Resume Examples & Samples

We are open to candidates in any state within US
Must be self-motivated and able to work effectively in a team environment
Demonstrates the ability to effectively partner with senior leaders and build rapport with associates
Demonstrates the ability to lead large scale work efforts and conduct onboarding events for new specialists
Organized and professional with an ability to work with business partners to meet deadlines
Must be able to provide 360 degree feedback
Strong computer, application skills and overall technical aptitude
Posting Date: 09/24/2014

Gwim Digital Operations Business Support Manager Resume Examples & Samples

Enhance and maintain strong view of Digital Operations dashboard for key success measure tracking, reporting and review
Apply business intelligence to data to rationalize client behavioral insights and trends
Deliver against and monitor success measures for improvements, adoption, client satisfaction, efficiencies and controls
Team routine facilitation, performance management oversight, communications
Expense trend analysis & control of Admin unit expenses
Assist in preparation of Monthly Business & Financial Reviews
Participate in business planning activities
Ad Hoc analysis/reports

Business Support Manager Lead Resume Examples & Samples

Must have work history that includes frequent usage of MS Office, VISIO, Excel, Powerpoint at the expert level
Work expertise in the areas of ECMS process, financial processes, staffing, resourcing, forecasting, budget management, supply chain and other Bank of America, Merrill Lynch internal processes
Minimum of 3-5 years experience in Technology and Operations environment is required
Bachelors degree is required

Mgr-finance Business Support Resume Examples & Samples

Support product partners by creating financial sizings of the development of strategies for US Card pricing initiatives and retention strategies
Provide full forecasted financial impacts of executed pricing initiatives into the official planning process and provide actual vs. forecast variance analysis as required
Collaborate with Product, Risk, Governance, and Marketing partners to redevelop a process to support ongoing pricing strategies, which includes a test vs. control methodology, creation of governance routines, financial forecast outputs, performance monitoring framework, statistical validity, etc
Complete development of account-level financial tools designed to size the expected impact of strategies and quantify variances to forecast; tools will be fully automated and encompass account level impacts across all P&L line items
Work closely with modeling partners to ensure full coordination of valuation and optimization efforts across both groups
Development of key audit routines designed to ensure accuracy and objectiveness in all outputs
Undergraduate degree in Accounting or Finance (MBA preferred)
Proficient in Microsoft Office suite of products, with emphasis on strong Excel (macros, pivot tables, look-ups, and filtering), PowerPoint, and Access skills
Proven analytical and problem solving skills
Highly organized, detail oriented, proactive, and ability to multitask
Desires a dynamic team environment and ability to work well in team environment
Comfortable interacting with Senior Management and Finance teams throughout the organization
An understanding of the issues relevant to Bank of America and Merrill Lynch, its world-wide businesses and the global financial services industry
Maintains an up-to-date perspective and knowledge of the business
Applies business knowledge to solve business problems and create new opportunities

Business Support Analyst Resume Examples & Samples

Manage a portfolio of applications that span multiple business units/ functions and impact across WM Asia, with high to very high/serious business risk involved
Work as part of a single team (business, support and development) across multiple time zone and jurisdictions on large scale and long term projects
Equip oneself with in-depth knowledge of WM Asia applications and all of their components as well as the knowledge of international business units, regulations, pressures and requirements so as to translate business needs into process improvement and technical enhancements
Manage complexity well and coordinate information and activities among groups with differing agendas, across multi-functional and geographic areas
Show a significant level of interpersonal and communication skills to effectively communicate formally and informally with all levels of users from juniors to senior management
Assist in dealing with WM Asia staff, external suppliers and local contractors in a professional manner
Enable comfortable, competent interaction with senior Business and IT stakeholders
Build a consensus from differing points of view around medium and long-term strategic plans across WM Asia businesses
Handle other ad hoc projects as assigned

Manager Finance Business Support Resume Examples & Samples

Demonstrate time management and organizational skills to meet tight deadlines, while possessing flexibility to adapt to changing priorities
People management experience, with a commitment to coaching and developing direct reports. Also willing to challenge the status quo and reward key achievements
Practical experience providing Business Support, specifically in reporting, planning, finance systems and Microsoft Suite (Advanced excle skills), and business case standards

Business Support Analyst Resume Examples & Samples

MICR –
EFT/ACH/EBO Services –
CRC Control Center –
HTS Operations Processing –
Small Business Credit Approval – provides daily, monthly and ad-hoc reporting in support of the Small Business portfolio. Provides input and technical support related to changes in the approval system. Assists personnel with personal computer and software-related problems and issues
Compliance – coordinates compliance projects, including status during development and after implementation. Resolves problems that require extensive research. Monitors systems project effectiveness on a regular basis and coordinates activities with other areas as required. May monitor and maintain system security and function as Business Information Security Officer or Internal Administrative Security Officer
PFS Business Intelligence – provides on-going business intelligence reporting and analysis within the Personal Financial Services (PFS) sales network. Defines and maintains a unified set of reports to provide users and managers with the business information needed to support decision-making that drive superior customer service and sales levels
PFS Rewards and Recognition – provides reporting and analyses related to Personal Financial Services (PFS) sales reward and recognition programs. Develops and maintains a monthly sales performance tracking for the PFS Sales Excellence Club and weekly sales contest tracking and reporting, communicating results to management and staff

Business Support Services Resume Examples & Samples

Assist on special projects and ad-hoc tasks as they arise
Delivery of reports within client set deadlines or within industry standard timelines
Establish and maintain effective relationships with clients
Awareness of business risk and good escalatory judgment
Ensures products/services meet client needs and monitors client satisfaction
Support across all divisions within UBS Krakow

Business Support Management Resume Examples & Samples

Expense Management: processing, review, approval and monitoring of T&E and invoice expenditure based on IB Expense Policy
Business Change Management (BCM): provision of technology hardware, applications and market data, controlled management of employee on/off boarding process
Recertification: Support for the periodic and ad-hoc recertification of physical and application accessing including outside vendors
Creation of reporting from GXM utilizing Business Objects, Advanced Analysis and MS Access
Creation of Expense reports in Excel from a variety of sources
Creation of monthly LOB scorecards
2) - Approval Central role administration (backup support to primary) – make changes, updates, run reports, etc
Participation in UAT (Second half 2013)
Concurrent running of reports to check data accuracy, create LOB report templates
Concur
Participation in UAT (Q4 ’13 into full year 2014 as various regions are on boarded)
Business Case Tool quarterly releases
4) - Backup for end user support for data/reporting questions, issues (what is available, where, how, etc.)
5) - Administration of centralized projects or expense initiatives, particularly supporting CIB organizations for which the GEMC team has light touch responsibilities (T&O, F&BM, etc.) This would include projects for assets assigned to inactive SIDs, etc
Support technology projects specifically related to operations data and reporting
Performs moderately complex technical tasks such as running code and creating reports, using tools such as Excel or Business Intelligence tools
Solves in-depth business problems and completes analysis; is able to identify the root cause of business issues, and has innovative ideas on how to solve problems
Follows established project plans to meet deadlines, working with the manager to validate work and execute on project deliverables
Delivers analytical results with clear oral and written communication and supports development of management presentations
Develops partnerships with team members and cross-functional peers and is willing to do what is necessary to get work done for the good of the team
Proficient in Excel, Business Objects and MS Access
Experience with JPMC reporting tools (GXM, BEx, EMport & DiscoPlus)
Knowledge of JPMC expense systems (Approval Central, TEEMS, Oracle, OTP, Oracle SSI170, ePurchase, SPARC)

Business Support Management Analyst Resume Examples & Samples

Expense Management: processing, review, approval and monitoring of T&E and invoice expenditure based on IB Expense Policy
Business Change Management (BCM): provision of technology hardware, applications and market data, controlled management of employee on/off boarding process
Recertification: Support for the periodic and ad-hoc recertification of physical and application accessing including outside vendors
1) - Report generation –
Creation of reporting from GXM utilizing Business Objects, Advanced Analysis and MS Access
Creation of Expense reports in Excel from a variety of sources
Creation of monthly LOB scorecards
2) - Approval Central role administration (backup support to primary) – make changes, updates, run reports, etc
3) - New Systems support
GXM
Participation in UAT (Second half 2013)
Concurrent running of reports to check data accuracy, create LOB report templates
Concur
Participation in UAT (Q4 ’13 into full year 2014 as various regions are on boarded)
Business Case Tool quarterly releases
4) - Backup for end user support for data/reporting questions, issues (what is available, where, how, etc.)
5) - Administration of centralized projects or expense initiatives, particularly supporting CIB organizations for which the GEMC team has light touch responsibilities (T&O, F&BM, etc.) This would include projects for assets assigned to inactive SIDs, etc
6) - CIB Expense Management SharePoint administration – adding user access, making updates
7) - Project support for other team members. Current projects include movement of invoice volumes to ePurchase, OBO functionality consistency across global corporate systems, business requirements for Concur, etc
Support technology projects specifically related to operations data and reporting
Performs moderately complex technical tasks such as running code and creating reports, using tools such as Excel or Business Intelligence tools
Solves in-depth business problems and completes analysis; is able to identify the root cause of business issues, and has innovative ideas on how to solve problems
Follows established project plans to meet deadlines, working with the manager to validate work and execute on project deliverables
Delivers analytical results with clear oral and written communication and supports development of management presentations
Develops partnerships with team members and cross-functional peers and is willing to do what is necessary to get work done for the good of the team
Proficient in Excel, Business Objects and MS Access
Experience with JPMC reporting tools (GXM, BEx, EMport & DiscoPlus)
Knowledge of JPMC expense systems (Approval Central, TEEMS, Oracle, OTP, Oracle SSI170, ePurchase, SPARC)

Consumer Business Support Unit Manager Resume Examples & Samples

1) Department Head, responsible for the operation of the department and managing the department's performance levels, escalating issues as they arise and ensuring resolution with emphasis in root cause to prevent re-occurrence
2) Ensure OneKYC Interim Compensating Controls and/or Business Guidance Processes are adhered to by branches & CBSU based on Control Reports generated from CitiKYC system
3) Manage coordination with other department management, local audit and compliance teams
4) Relationship with country business management, local audit and compliance teams
5) Define operating plans for the department, including budgeting capacity planning and resourcing annually
6) Support the implementation and/or enhancements of the OneKYC operating model including CitiKYC platform and any subsequent strategic changes, regression testing as required and agreed by the business
7) Acts as AML/KYC SME in mentoring and developing direct reports, particularly as it relates to the department's mandate
8) Conduct performance appraisals of Team Lead and participate in the performance appraisal process of junior staff as needed
9) Responsible for understanding the overall Department's overall performance levels, escalating issues as they arise and overseeing BSU workload
1) Experience in the consumer banking industry - understands AML KYC regulations, associated risks of non-compliance and changing dynamics
2) Existing knowledge and/or ability to know and understand KYC processes end to end and requirements for successful KYC record implementation
3) Identifies objectives and guiding principles to delegate and mobilize teams and effectively manage progress to deliver as per defined targets
4) Effective written and oral communication skills to interact and facilitate across diverse audiences
5) Establishes a collaborative environment of mutual respect, providing appropriate context, encouraging knowledge sharing and leveraging strengths and sytles of others to enrich performance
6) Exercise ownership over the department's performance and leads through mentoring promoting growth and development
7) Proactively identifies and resolves execution risks, issues and trends to uphold quality standings
8) Be technically savvy to understand impact of new system implementation or enhancements on workflow as well as the controls and risks points. Is a proficient microsoft office user (excel and power point)
9) Ability to participate and/or provide management update during governance calls/meetings related to KYC activity dashboard

Equities Business Support Analyst Resume Examples & Samples

To provide direct application support to the Equities businesses based on the trading floor in Canary Wharf
To develop, maintain and enhance monitoring solutions, which will require scripting knowledge to create advanced monitoring solutions
To be the primary point of contact between the business and other technology teams
Background of hands-on application support (not necessarily in a recent role)
Background of technical skills such as UNIX, SQL or scripting (not necessarily in a recent role)
Experience of working with global teams The successful candidate will be required to communicate with disparate technology and business groups in other countries/regions/time-zones on a regular basis, therefore excellent communication skills and cultural awareness are essential
Experience using call/ticketing software SQL

CIB F&bm-business Support Manager Resume Examples & Samples

Provide Business Liaison & ensure service delivery
Work with Business Managers, CIB Technology & Operations and Front Office teams to provide Change Management and Control
Point of contact for the front office business for all Change Management requests
Oversight of technology stakeholders to ensure the highest level of service from all disciplines on behalf of the supported line of business
Liaison between the Line of Business (LOB) and Offshore Hub
Coordinate on/off boarding, transfer process with Offshore Hub
Mediate ad hoc tech requests via LOB & Hub
Analysis of requests feasible for Hub based on time sensitivity and practicality
Deliver Onshore tasks such as
Urgent requests
Market Data Services
Technology hardware
Audit and Control Processes
Work in association with Business Management to provide and support the following areas
Provide Stage 1 Info Guardian role
Recertification
Transfer Handling requests
Liaison between HR & Business Management to work on Headcount strategy
Provide Business solutions to Business Continuity & Consecutive Leave
Provide Manager approvals for Hub requests
Passport administration – provide Chinese wall control and recertification for Insider areas
Real Estate
Responsible for organizing moves within the LOB, liaising with CIB Real Estate and submitting appropriate move details
Work on Floor planning strategy, headcount forecast, maintenance and moves and changes
Other responsibilities
Technology strategy and implementation, including
Hardware
Applications
Cost reporting including
Tech Hardware cost reporting
Ongoing Offshore strategy
Integration of new BCM coverage areas and incorporate processes into the Hub
Analysis of workload to understand areas available for off shoring, as well as any new processes or work that could be available to the Hub
On-boarding of new joiners and off-boarding leavers
Once informed, BCM will raise all necessary requests to ensure relevant request have been raised for all joiner, leaver and transfer movements across the three floors
Where required, BCM will manage the set-up of hot-desks for visitors to the department
A monthly verification/validation process will be conducted to ensure full compliance
BCM will be responsible for raising all technology related requests and managing them to completion through JPM systems (e.g. raising requests via IBID, EURC, ePurchase, Passport etc, requesting Blackberry, Laptop & Desktop, and shared drives)
Real Estate: maintenance of floor plans, move management, cost allocations
BCM will coordinate moves within the department
As a first step will ensure floor plans are accurate and maintain going forward
BCM will be the liaison with both GIB stakeholders and CIB Real Estate on relevant move details and submit through required systems (via MACD and other systems)
BCM will also facilitate any additional projects such as Chinese wall / office construction
Monthly audit and control procedures (e.g. analysis of technology related costs, floor occupancy)

Consumer Business Support Unit Manager Resume Examples & Samples

Department head, responsible for the operation of the department and managing the department's performance levels, escalating issues as they arise and ensuring resolution with emphasis in root cause to prevent re-occurrence
Ensure OneKYC Interim Compensating Controls and/or Business Guidance Processes are adhered to by branches & CBSU based on Control Reports generated from CitiKYC system
Manage coordination with other department management, local audit and compliance teams
Relationship with country business management, local audit and compliance teams
Define operating plans for the department, including budgeting capacity planning and resourcing annually
Support the implementation and/or enhancements of the OneKYC operating model including CitiKYC platform and any subsequent strategic changes, regression testing as required and agreed by the business
Acts as AML/KYC SME in mentoring and developing direct reports, particularly as it relates to the department's mandate
Conduct performance appraisals of Team Lead and participate in the performance appraisal process of junior staff as needed
Responsible for understanding the department's overall performance levels, escalating issues as they arise and overseeing BSU workload
Experience in the consumer banking industry - understands AML KYC regulations, associated risks of non-compliance and changing dynamics
Existing knowledge and/or ability to know and understand KYC processes end-to-end and requirements for successful KYC record implementation
Identifies objectives and guiding principles to delegate and mobilize teams and effectively manage progress to deliver as per defined targets
Effective written and oral communication skills to interact and facilitate across diverse audiences
Establishes a collaborative environment of mutual respect, providing appropriate context, encouraging knowledge sharing and leveraging strengths and styles of others to enrich performance
Exercise ownership over the department's performance and leads through mentoring promoting growth and development
Proactively identifies and resolves execution risks, issues and trends to uphold quality standings
Be technically savvy to understand impact of new system implementation or enhancements on workflow as well as the controls and risks points
Is a proficient Microsoft Office user (Excel and PowerPoint)
Ability to participate and/or provide management update during governance calls/meetings related to KYC activity dashboard

Business Support Resume Examples & Samples

Possesses a university degree/college diploma
Minimum 2 years previous experience in the financial services industry
Successful completion of the appropriate accreditation or certification
Demonstrated knowledge of supported products, platforms and branch processes
Demonstrates knowledge of the organization
Possess strong written and verbal communication skills
Exhibits exceptional Customer Service skills
Excellent organization skills and multi tasking skills
Demonstrates strong problem solving and troubleshooting skills to allow efficient and effective problem identification and apply appropriate solution
Illustrates high attention to problem description, detail and impact

Business Support, Lending, DCO Resume Examples & Samples

Strong knowledge of the BMO organization
Excellent organizational and multi tasking skills
Knowledge of Bank Applications

Business Support, Investments, DCO Resume Examples & Samples

Minimum 2 years experience with BMO
Preferred candidate will have BMO Branch experience as an FSM, Assistant Branch Manager, or other relevant branch experience
Accreditation for one or more for the following is preferable
Strong written and verbal communication skills in English. French would be an asset
A passion for providing exceptional customer experience
Strong problem solving and troubleshooting skills to allow efficient and effective problem identification, resolution and escalation as required
Self-motivated and goal-oriented, capable of working in a fast paced and changing environment
Excellent understanding of compliance and risk issues
Strong attention to problem description, detail and impact

Management & Business Support / Analyst Resume Examples & Samples

Liaise with the Finance Controlling team on various cost analysis including cost projection in relation to the Group CFO management office
Manage ad-hoc requests of analytical nature from senior management and work in close collaboration with internal partners from across the organization
Organize events hosted by the Group CFO such as the leadership conference and town halls
Manage governance topics and tasks of administrative nature

Manager Finance Business Support Resume Examples & Samples

Be a strategic business partner, providing expertise, guidance and advice to business leaders and executives on a wide range of financial management topics and provide recommendations to enhance the businesses’ value
Build and maintain close working relationships with key business partners to understand business strategies, priorities and directions
Prepare executive presentations to communicate monthly results, project financials, and forecasts/plans, ensuring work is completed accurately, on time and within established service delivery parameters
Balance business partner requests for finance support and/or reports, ensuring that solutions balance and address business partner needs with overall Finance capabilities
Ability to identify risks and opportunities and work with relevant stakeholders to determine the impact, while providing relevant analysis of results and recommendations when action is required
Participate on internal committees across Corporate Segment Finance related to policies, procedures and initiatives
Promote and foster a positive work environment built on productivity, innovation, creativity and teamwork, and encourages strong strategic partnerships with the business
Develop and lead a team of Finance professionals that are capable of executing with excellence and can fulfill future talent requirements by providing ongoing learning and development opportunities, implementing effective coaching and performance management practices and conducting on-going feedback and performance assessments

Financial Services Accounts & Business Support Manager Resume Examples & Samples

Practice Management & Business Development
Coordinate and own the development and production of Account Plans
Monitor and implement account plans throughout the year across all service lines
By working closely with the business unit and FMA processing team, be responsible for overall ownership of
Budget creation
SER v. budget monitoring
Regular and accurate Estimate to Complete (ETC) predictions and monitoring
Manage local business unit billing and cash collection
Management of Engagement Codes and engagement economics, preparing and challenging senior team account members on budget, ERP and profitability and monitoring
Preparation of management information to BU
Monitor SER on all projects running outside core audit, across industry sectors
Ensure client care surveys are distributed as appropriate and actions required are properly communicated and discussed with client as appropriate
Set up meetings as appropriate, monitor / follow up actions – both internal and external
Manage risk and compliance processes for existing and new clients actively contributing to the proposal process
Be seen by the client as a central contact for all non-technical account management queries
Build strong relationships with key clients, proactively maintaining contact throughout the year
Ownership of client deliverables submission and receipt process
Ensure Retain is up to date and accurately reflects engagement needs, including unconfirmed work
Maximise utilisation of other service (eg Extended Assurance and FAAS) resources by working with the Business and Operations team to book across Extended Assurance, FAAS and Audit when necessary
Initiate and coordinate client relationships, facilitating regular client meetings and relationship building exercises
Work closely with senior team, their secretaries and other team contacts to regularly monitor Interaction for accuracy
Assist business unit team leaders with ad hoc projects
Building and maintaining a network of contacts across EY in order to facilitate the best opportunities for the account
Collating and maintaining knowledge documents centrally so accessible to all
Participate in regular FS and business unit per group meetings
Proven project management experience
Skilled at juggling conflicting demands prioritizing effectively
Strong analytical/numerical skills
Capable of working autonomously
Excellent people skills; able to work effectively within a team and at all levels
IT literate with good working knowledge of Word, Excel, PowerPoint, GTAC and Interaction, and ability to pick up new systems quickly
Awareness of the Firm’s systems, processes and tools
Knowledgeable of independence rules
Knowledgeable of engagement economics process / firm engagement economics goals

Business Support Analyst Resume Examples & Samples

Analyze financial and market data across businesses and preparepresentations/basic financial modeling
Supports projects relating to strategic andadministrative corporate initiatives impacting multiple business units,countries, product lines, or business processes. Projects requirecross-divisional coordination, communication, and negotiation
Supports ad hoc project assignments which areintended to resolve business problems or capitalize on business opportunities
Assist in the creation and maintenance of presentations for seniormanagement on strategy, business performance, and planning initiatives
Maintain central database with capabilities/credentials, leaguetables and other business information for the region
Assist inco-ordination of the agenda for Regional Committee meetings
Field a variety of ad hoc assignments, typically with timeconstraints
Ambitious, independent and hard-working candidate with an interest in Financial Services
Strong quantitative/analytical skills coupled with creative, strategic thinking
Ability to communicate effectively upward and downward, both verbally and written
Strong organizational and prioritization skills; ability to handle several projects with aggressive deadlines at once while maintaining the highest attention to detail
Ability to work independently or collaboratively, depending on the task/project
Exercises the highest level of discretion and respects confidentiality
Working knowledge of general bank policies, programs and procedures
Change manager or project management experience

Senior Business Support Analyst Resume Examples & Samples

This job is found in one of the following areas
Minimum of eight years proven and progressive project and/or business reporting/analysis experience supporting assigned businesses or functions, or equivalent
Strong problem-solving, lateral thinking, communications, project management, planning organizational and interpersonal skills
Strong knowledge of the business and functional units supported, their products, services and processes and pertinent regulations impacting their delivery
Ability to deal with personnel at all levels, exercise discretion on confidential matters and work independently

IT Business Support Analyst Senior Resume Examples & Samples

At least 7 years experience with a data center operating environment, day-to-day operational requirements, and the operation of production systems and equipment
Computer operations
IT environment

Analyst Business Support Resume Examples & Samples

Manage Bank Documentation (account opening/modification/closure) processes
Responsible for checking and approving the requests processed by Outsourcing partner team. Act as first level of approver for all activities performed by Outsourcing partner team
Manage Level II (complex and non-standard) requests related with bank account management process (account opening/modifications & closures)
Monitor systems functions and coordinate problem resolution with banks, other service providers and Treasury Systems team
Work on key projects allocated from time to time
Drive process improvements with Outsourcing partner Team for better customer experience
Measure and Drive SLAs of Outsourcing partner performance to ensure minimum service level adherence. Publish SLAs at regular frequency. Qualifications/Requirements
MBA/CA or equivalent degree in finance, economics or related field with 2-4 years of post qualification experience. Candidate must be a graduate/post graduate from a regular college
Excellent written and verbal Communication skills with fluency in English
Good customer orientation
Experience in banking operations, preferably account management services. Additional Eligibility Qualifications: Desired Characteristics
Will be required to work in shifts – the earliest may start at 0600 hours and the latest end at 2300 hours
No Indian Holidays - only key European holidays

CIB Business Support Management Assistant Manager Resume Examples & Samples

Manages administration staffs, provide leadership, direction, coaching, etc
Owns the assistant agenda, driving quality and consistency for all internal client businesses
Assist in reviewing the end to end recruitment procedure to enhance the overall efficiency on recruitment activities
Manages the performance review and assistant evaluation
Providing leadership, direction and coaching for all assistant and is responsible for induction and integration, training and development, mobility and career development guidance, etc
Point of escalation for assistant issues
Ensure resources allocation / staffing by managing the assistants’ work load
Maintain relationships with internal and external recruitment contacts across ASIAPAC to ensure best possible talent pool when hiring within diversity agenda
Partner to global counterparts in refining processes and facilitating improvements
People management experiences is a must
Able to work under pressure, independently and tight deadlines
Excellent interpersonal and communication skills, mature, pleasant and organized
Must be a team player, proactive, self motivated and resourceful
Strong sense of responsibility with good analytical and problem solving skills, flexible and detail-minded
Previous working experiences of control functions would be advantage
Minimum 5 years of work experience in human resources management or Business Administration
Project management skill and technology understanding would be an advantage
Good command of spoken and written English and Chinese (both Cantonese and Mandarin)
Strong Microsoft Office capabilities especially excel and powerpoint

Cib F&bm Business Support Management Associate Ny Resume Examples & Samples

Strong and independent problem solving skills
Customer service / Client facing experience is helpful
Knowledge of Microsoft Office (Excel, Word, and Powerpoint)
Comfortable leading an initiative or playing a support role on the broader team

Business Support Analyst Resume Examples & Samples

Primary point of contact for all Trading Desk related IT support issues around the Order Management System, Electronic Trading System, FIX Protocol, and all other Equity Investment Trading Applications
Coordinate with vendors to troubleshoot and resolve issues
Coordinate and participate in testing for in-house and vendor developed software applications
Assist in maintaining an application issues log to capture any system or business process issues, enhancements, bugs or new business requirements
Provide post implementation support
Perform troubleshooting analysis and resolution of critical applications and batch processes
Work closely with business clients and other IT team members (located locally and abroad) to gather requirements, create detailed documentation, and develop and deliver solutions that automate their daily work
Provide analysis and requirements gathering for new reports, processes and workflows within the Charles River application, and provide necessary support to solutions
May take a lead role on small units of work or phases of projects, ensuring the proposal and development of effective solutions meet objectives and are in line with business and system strategies
Experience working in an Information Technology environment as a business analyst
Experience working in the financial services industry, preferred
Experience with the Charles River Investment System and/or Portware EMS, preferred
Experience developing and supporting applications
Experience writing applications and creating queries utilizing Microsoft SQL server and Oracle DBMS
Experience with a formalized software development lifecycle process
Ability to establish priorities, meet deadlines, and concentrate on detailed information in a fast-paced demanding work environment
Superior interpersonal skills necessary to effectively interact and communicate with other team members, managers and clients
Exceptional troubleshooting and problem solving skills
The ability to multi-task on various projects and support items
The ability to work individually as well as in a team environment

Customer Business Support Analysts Resume Examples & Samples

Under general supervision, provides contract administration and customer service to travel agencies and hotels worldwide and oversees collections processes
Builds strong relationships with customers
Performs contract analysis, quality controls of documentation, system setups, manual billing, portfolio preparation, invoicing, payment process, reporting, and validates accuracy of billing calculations performed by the system
Creates new accounts, provides system access, order placement and product advocacy
Acts as the main point of contact to customers and account teams to address questions related to billing, order placement and customer services issues providing assistance via phone or e-mail
Effective communications skills
Strong customer service manners
Excellent follow up skills
Ability to multitask and with tight deadlines

Business Support Administrator Resume Examples & Samples

Electronic filing of inbound emails
Mail incoming & outgoing - sort mail, scan and allocate documents
Mail outs to clients within specified time constraints
Assist the New Business and Technical Services team with administrative tasks (printing and compilation of establishment packs, trust deeds & other administrative forms)
Bank cheques and run errands such as post office runs
Cover for Reception as required
Provide assistance to other areas of the team where required

Manager Financial Business Support Resume Examples & Samples

Provide strategic guidance, review, analyze and provide summary commentary of SBU's quarterly projection (QP), annual operating plan (OPC) and long range plan (LRP)
Provide financial planning and analytical support to senior/executive management regarding all aspects of operations
Liaise with International Controller to understand and ensure the integrity of financial reporting
Design, develop and maintain all reporting requirement of the SBUs
Lead the development of and drive brand profitability reporting
Collaborate with multi-nationals in a matrix/functional environment
Manage other ad hoc projects
BS/BA degree in Finance or Accounting
CPA and/or MBA highly preferred
5 or more years in Accounting, Finance or Financial Planning
Non English language skills a plus

Services Business Support Senior Associate Resume Examples & Samples

Provide operational support through varied informational processing activities that supports a specific business need
Organize and maintain files (hardcopy and electronic) for group supported
Research and obtain specific information requested by group supported
Administer programs, projects and processes specific to the operating unit served
Serve as a liaison with others within and outside the company
Prepare standard or complex documents from various source material
Apply advanced principles, theories, concepts, and technologies as well as knowledge of related disciplines to solve problems and deliver solutions
Develop solutions to complex technical problems, which may impact multiple work areas
Find ways to improve efficiency, quality and service of ongoing work
Probes beyond the stated situation to identify underlying issues and consider possible alternatives

Business Support & Controls Analyst Resume Examples & Samples

MIS production and Executive Reporting
Advanced knowledge of Microsoft PowerPoint and Excel essential. MS Access and SharePoint an advantage
Experience in financial services or similar environment
Ability to collate and interpret complex data
Good Interpersonal skills – ability to influence virtual team and interact at a senior level
Ability to develop and maintain strong and effective relationships across a matrix organisation
Proven track record in multi-tasking roles in a deadline driven environment
Project management experience preferable
Valuing Diversity: Demonstrates an appreciation of a diverse workforce. Appreciates differences in style or perspective and uses differences to add value to decisions or actions and organisational success

Business Support Manager National Accounts Resume Examples & Samples

Provide analytical and strategic support to the Head of Retail Sales
Provide both strategic and operational support to the National Account Managers to develop and implement key account strategies. This includes managing all account planning, sourcing and interpreting data to ensure clear segmentation and identification of opportunities, reporting and delivery requirements
This role will also work closely with the Business Management & Capability team within Sales through the use of data, analytics and sales process

Business Support Resume Examples & Samples

Meet and Greet walk-in clients. Facilitate processing of Customer instruction
Print relationship statements for RMs/Customers from Eclipse/RAD/Zurich/Alico
Track and resolve customer queries
Receive incoming customer calls and take appropriate action
Arrange couriers and facilitate collection of documents from customers
Preparation of documents for Ness Screening

Credit Initiatives & Business Support Manager Resume Examples & Samples

Leads the implementation of operating mechanisms and rhythms to ensure appropriate monitoring and management of Credit Risk, leveraging of training resources, vetting G&Os, and liaising with Finance
Partners with the CLL-North America Senior Credit Executive and her leadership team to drive meeting agendas, ensure key stakeholder updates are disseminated in an efficient, timing manner and strategic imperatives are being addressed
Drives Operational Efficiency initiatives, including development of metrics to maintain accountability and measure execution against goals and objectives; delivery of agreed milestones; partners closely with Finance and Second Line Risk teams to drive operational efficiencies
Supports large-scale Credit Risk modernization projects that incorporate proactive and innovative solutions addressing credit risk challenges and achieving organizational goals and objectives
Provides strategic leadership through facilitating or advising strategy development. Gives advice and counsels leaders without owning the projects themselves in order ensure the steps, tracking and expectations are consistent
Ensures effective stakeholder engagement and communications. Ensures timelines are adhered to for initiatives by keeping executives aware of any red flags concerning the timing or integration process
Bachelors degree with a minimum of 8 years’ experience in Risk management
Demonstrated cross functional/program management skills including development & implementation of significant business processes and policies
Experience leading teams of experienced risk management and financial services professionals in a matrix environment
Strong communication skills, including proven experience in developing from scratch senior executive presentations and communications
Process management skills - experience developing and guiding others through the design and implementation of significant business processes
Experience handling and prioritizing multiple transactions and responsibilities, work cross-functionally and within a team environment, and develop creative and simple solutions to unique situations
Strong communication skills with the ability to prepare & deliver clear communications to senior and executive management level
Ability to influence multiple stake holders and maintain strong relationships with in a highly matrixed environment
Excellent organizational/time management skills
Proven problem solving skills and ability to improve existing processes
Expert knowledge and understanding of the theories and concepts of strategy development, change management and implementation
Understanding of the interplay of functions across the business and experience leading large-scale initiatives

Operations Business Support Manager Resume Examples & Samples

Participate and coordinate in business driven projects and change initiatives (e.g. process improvement) for the Operations team
Participate in exchange driven UAT and conduct necessary training to Operations staff on new projects / processes
Produce regular dashboard with transaction volume statistics in different operation functions
Compile MIS and reconciliation reports for management review as well as other management reports and relevant regulatory reports on a timely manner
Provide direction and support on department-wise initiatives when necessary (e.g. BCP plans / SLA co-ordination)
Partner with team heads of the department for custodian and nostro network management
Handle network management related tasks with external service providers, including review of SLAs and fee schedule
Source appropriate service providers or vendors to cope with new business initiatives, if necessary
Handle other business initiates and ad hoc projects as assigned

Business Support Assistant Birmingham Month Ftc Resume Examples & Samples

Internal meeting organisation including booking of internal meeting rooms and related facilities requirements
Booking of hot desks on behalf of managers
Providing ad hoc project assistance
Conference call set up, booking, amendment/cancellation
Coach colleagues in BSC in areas of expertise
Provide support to other teams as and when required
Experience in a client-driven professional environment would be an advantage
Excellent communication skills – both written and oral
Strong organisational skills with ability to track status of multiple requests

Business Support Analyst Resume Examples & Samples

Retail Branch operational expertise & guidance / Products & Services / Navigation for system applications (i.e. Customer Connect, Customer Service Optimizer, CCAPS, Customer Financing System, Commercial Web Lending, MDIF, NCCS, Olive, etc.)
Possesses a university degree/college diploma or equivalent BMO experience
Exhibits exceptional Customer Service skills
Excellent problem solving and troubleshooting skills to allow efficient and effective problem identification and

Gcg Business Support Credit Initiation Resume Examples & Samples

Liaise with internal stakeholders to ensure applications are processed in timely and complete manner
Reviews and handles requests for exceptional processing and enquiries on loan processes
Handles weekly & monthly MIS reports for the unit to Management
Creates and maintains databases (MS Excel or Access) for the team
Participate in reviews of processes for new product launches to ensure efficiency and compliance on risk control
Reviews Documents for Functional Specifications for New or Enhancements for Operational Systems
Leads and conducts User Acceptance Testings for Operating Systems
Liaise with Technical Support and relevant Business Units for Daily System Production Issues and for Loan Operations
General knowledge / working knowledge of SME Lending credit and banking products
Minimum one year work experience in Credit Initiation and pre-screening
Ability to multitask in an ever-changing environment
Strong communication and interpersonal skills as well as good knowledge of loan documentation processes are prerequisites
Knowledge of MS Office and experience in System User Acceptance Testing will be of advantage

Business Support Analyst Technical Operations Req Resume Examples & Samples

Maintains and assists in designing financial reports
Provides trend reporting and other analysis on an ad-hoc basis
Performs additional Business Operations duties and tasks, as required
Creates and maintains multiple operational reporting tools
Validates data, daily, through cooperation from team members and regular spot checks
Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable

Contractor for Structured Products Business Support Resume Examples & Samples

Primary desk being supported is GELP APAC
Understand and advise Front office how to properly book structures and hedges including ELN, options, and OTC derivative products
Understand system P&L process and basic P&L decomposition for products and systems used
Understand the front to back operations process to include the key elements of confirmations and settlements
Understand the “big picture” and how other infrastructure groups are impacted by ones business (i.e. Finance, Market risk, Credit risk, Ops risk, Legal, Tax and Compliance)
Ensure all structured transactions are booked correctly in trading systems (SOPHIS)
Ensure trades are updated to properly reflect events (expiries, call dates, resets, barriers, etc)
Ensure trades are updated to properly reflect corporate actions (dividends, stock splits, mergers, etc)
Ensure all amendments are properly reflected in the trading systems
Ensure control and checks are in place for trade amendments, corporate action and barrier monitoring booking, OTC confirmation approvals, as well as other event type book of records
Work with Confirmations to ensure transaction confirmations are defined consistent with the system booking. Review outgoing confirmations
Document multi-leg and/or multi-systems bookings and valuation environments for trade structures and ensure they are accurate and complete for P&L and risk purposes
Document all ‘non-traditional’ and / or ‘experimental’ transactions
Liaise with Front Office, Market Risk, Valuations, P&L, Operations to help sorting breaks and inform them about new/amended trades
Define policy and process standards around transaction booking
Completion of EOD process including completeness and reconciliation checks
Observe trading patterns and behaviour to the support business and to help identify/ escalate potential fraudulent or unusual trading activity
Document Operating procedures for this position and update as changes occur
A good first degree preferably in finance, economics or other quantitative discipline
Some experience in Structured Equity Products and their hedge products in OTC Equity Options, FX, FX Options, IRS etc
General Knowledge of Asian markets (Concept of market specific practices on Corporate Actions, Stamp Duties etc.)

Asset Management Jpm Life Coo Business Support VP Resume Examples & Samples

Supporting the JPMorgan Life (JPMLL) COO in all aspects of their role, deputising for the COO as required
Maintaining effective governance arrangements for JPMLL, ensuring compliance with regulatory requirements, appropriate management of risk and escalation of issues
Supporting the Board of Directors and Control Functions to enable them to perform their duties efficiently and effectively
Ensuring that all directions and requests from the Directors are executed accurately and on time
Oversight of service providers and key operational processes to ensure that clients of JPMLL receive the best possible standards of service in an effective risk and control environment
Representing the interests of JPMLL throughout JPMAM UK, the wider JPM group and at trade associations and other industry bodies
Working closely with Client Advisers and Client Account Managers to ensure that JPMLL clients receive a high level of customer service and support
Assisting the UK Institutional team on defining business strategy and reacting to market, industry or regulatory developments
Input to and assisting Product Development on any new JPMLL Fund initiatives, changes to existing Funds and changes to product and policy documentation
Working with and advising the Company Secretary on content for Board Meetings
Producing reports to the JPMLL Board and Risk Committee on key matters and issues pertaining to the business
Defining Management Information that should be provided to the Board, Risk and Capital Review Committees
Documenting governance arrangements for intra-group and external service providers
Defining and identifying risks and controls for JPMLL and documenting them in the RCSA process
Managing or contributing to any projects or initiatives affecting JPMLL to ensure that its needs and interests are fully understood and taken account of
Ensuring that any regulatory changes, market developments or industry consultations are captured and addressed
Drafting or co-ordinating responses to any requests for information from regulators, auditors, project teams and other parts of the firm
Providing input and advice to Vendor Management on due diligence activity and contractual arrangements for service providers
Liaising with industry bodies for example Association of British Insurers (ABI) and Investment Association (IA)

Director, COO Business Support Resume Examples & Samples

Post-secondary education (MBA preferred)
Minimum 5 – 7 years’ experience in the financial service industry
Board Experience an asset
Strategic Business Visioning and Planning
Expert interpersonal and communication skills
Experience in facilitation and meeting/forum logistics/execution
Managerial Leadership

Business Support Executive Resume Examples & Samples

Minimum 3 years experience in a business support role
Fluent English is essential
Proficiency in Microsoft Office Suite, SAP competency and excellent computer skills
Proven analytical skills
Ability to deliver on planned actions
Experience within Dairy would be a distinct advantage

Business Support Analyst Resume Examples & Samples

Understanding the data models for key applications used within the business
Writing and executing SQL code for data interrogation and investigations
Further manipulation of data in MS Excel and drafting and writing reports and presentations to explain the findings
Discussing with management their business needs in order to advise on appropriate data solutions
Writing logic in Exari PowerAuthor for automated document production
Using VBA or other tools to solve business problems
Using visualisation tools to present data and/or build dashboards
Data querying and manipulation programming (using SQL)
Understanding of common data quality problems
Data cleansing and manipulation
Microsoft Office, including MS Excel and VBA
An understanding of basic accounting principles
Exari PowerAuthor
Qlikview
The ability to work independently with little supervision, but integrate well into teams
Concise and clear communication when presenting and explaining results and findings
An interest in business and finance

Business Support & Finance Leader Resume Examples & Samples

Take responsibility for delegated activities and represent the BUL or other leaders as appropriate. These activities include a variety of strategic and operational matters
To work with the BUL (and the functional teams) at a strategic level to support the setting and monitoring of BU level objectives in line with Line of Service and firm-wide strategy across the balanced scorecard
To ensure that any BU business planning and forecasting exercises are coordinated appropriately
To participate and coordinate BU Leadership Team meetings; BU Partner meetings; and other BU forums
Serve as a key escalation point when there are issues that arise across the business
Act as a trusted advisor and keep an ear close to the ground to identify issues, find solutions to resolve these, or flag up any interventions required. Be a robust communication channel between the team and the BUL
Agree promotion numbers/business cases, determine recruitment levels, including experienced hires, with appropriate Leaders and the functional teams within the BU; with final BUL sign off
Support to ensure that mobility of staff within the BU, across the Tax practice and across all Lines of Service is at an appropriate level
To provide leadership and guidance to the functional teams (HC, Finance, Resourcing, Secretarial Support, Clients & Markets Development) supporting the business. This will include leading regular meetings for this population
To coordinate and input to any change initiatives from a variety of sources across the firm
To work with the BU group leaders to ensure a cascade of business priorities
To work with HC, People Partners/Directors, People Managers and leaders within the BU as the first escalation point for resourcing issues, staff issues and disciplinary procedures
To work with the BU and HC to promote improved feedback and reporting for all staff
To work with the BU and CMD to encourage the team to undertake Independent Senior Partner Reviews and obtain client feedback to help them understand how they can deliver more value to their clients and targets
Qualified account either by accreditation or experience
Able to build strong relationships and networks, consider the needs of others and propose effective solutions
Effective and engaging communication skills as you will often be the voice of the BUL and his leadership team
Self starter who can take responsibility for getting things done, takes on delegated tasks, ability to source people with the right skills to for the tasks in hand
Ability to clearly communicate technical financial information to engage the audience, both verbally and in writing
Strong influencing skills with the ability to challenge behaviours whilst maintaining standards of professionalism
Demonstrate leadership; modify behaviours to work effectively with others, respecting and valuing all people and encouraging different perspectives
Deliver quality work, within agreed deadlines, demonstrating an understanding of the busin

Management & Business Support Resume Examples & Samples

Supporting management processes – including business analysis, performance reviews, audit functions, operational risk monitoring, governance and management meetings and reporting and tracking of progress against actions
Manage key initiatives, new location setups, engineering and new processes as well as drafting and maintaining all process and procedures documentation
Lead and drive projects relating to systems & process reviews to enhance our operational effectiveness and efficiency
Streamlining of ETF and pooled fund investment management processes including flow notifications, spreads, pricing conventions / fair value pricing and monitoring
Design and report on consolidated budgets and costs / all team financials and reconciliation of key data
Be an analytical self-starter capable of working independently and project managing a multiple initiatives as well as be comfortable with working with a variety of proprietary systems and sourcing / manipulating data
Have knowledge of financial markets – all projects will have investment related themes – and strong interest in equity / commodities markets
Excellent follow-up skills, organizational skills, logical analysis and conceptual thinking; Flexible enough to undertake a variety of assignments as required to support driving the business forward which could range from detailed number crunching to preparing high level strategic presentations
Proactive outlook and ability to build strong relationships across business areas - coordinating work between cross functional teams, often in different locations
Excellent written and spoken English - the ability to speak German would be desirable, although not essential; CFA designation also desirable. Strong technical / IT skills including MS Word, Excel (advanced), PowerPoint and Outlook

Business Support Management Team Member Resume Examples & Samples

GXM
6) - CIB Expense Management SharePoint administration – adding user access, making updates
7) - Project support for other team members. Current projects include movement of invoice volumes to ePurchase, OBO functionality consistency across global corporate systems, business requirements for Concur, etc

Business Controller Business Support Resume Examples & Samples

5-7 years of experience in a start-up, entertainment/digital media, FMCG company or a similarly demanding environment in which complex modeling and analysis is performed
Strong communication/presentation skills with track record of presenting complex analyses to executives/senior management
High aptitude and enthusiasm for complex problem solving utilizing financial modeling and analysis, including great Excel skills and experience in working with data-cubes
Bachelor's degree in finance, economics, mathematics, statistics or other relevant field that demonstrates quantitative orientation
Prior experience in Media/Entertainment is a plus, but not a prerequisite
Knowledge of relational databases, SQL and prior experience working with technical implementations

Business Support Analyst Resume Examples & Samples

Excellent written and verbal communication skills with strong sense of responsibility and ability to communicate with all levels of staff and management are also essential
Proficient with Microsoft Office products including Word and Excel, Power Point
Organization – ability to prioritize work and deliver on time against project plans
Education Level Required: Bachelor's Degree
2-5 years’ work experience

Business Support Lead Resume Examples & Samples

Leading the team to provide application support to internal users (front, middle and back office functions as well as other IT groups) and external clients
Must demonstrate the ability to analyse and understand complex problems, make sound technical decisions/recommendations, and communicate solutions in a proactive manner
Must have excellent verbal and written communication skills and be able to articulate concepts effectively to business users and technologists at all levels. Must be able to manage customers and their expectations in a calm and professional way in a high pressure situation
Must be able to demonstrate a keen interest in the business line and its processes, in order to best provide a good service to internal users and external clients
Must be able to combine attention to detail whilst understanding the wider business and technology context
Work as a senior member of the Risk Support group within PSP
Lead and motivate the support team members to deliver high quality customer service oriented support and maintain a stable & efficient production environment
Provide in-depth 1st/2nd line application support for production issues from initial client contact through to resolution, including root cause identification and implementing preventative action. Influence the global team by example and encouragement
Analyse moderate to advanced inquiries and lead problem resolution
Manage production incidents, resolve independently or ensure appropriate ownership within support and development teams (including accurate logging/ detail gathered for reporting purposes). Ensure clients and management are kept up to date
Pro-actively identify areas where support queries can be reduced, and identify, document and potentially implement (small scale) solutions and encourage the global team to do this
Ensure that down-time in the trading environments is minimised, whilst proactively monitoring application status against service levels, addressing any issues or leading amendment discussions/ negotiations
Take a leadership role in Problem management and route cause analysis. Aim to permanently fix repeat problems rather than patch them
Communicate clearly and concisely and escalate issues on a timely basis. Keep management informed of progress and issues
Develop and maintain relationships with other technology teams including other global PSP teams/ business lines, application development teams and infrastructure (e.g. DBA, server teams, web services, etc)
Develop and maintain relationships with users, including front office and other internal groups
Ensure appropriate monitoring of systems and hardware is in place in order to minimise future incidents

Business Support Management Associate Singapore Resume Examples & Samples

Customer service / Client facing experience is advantage
Focus on Controls and mitigating Risk factors
Technical background is advantage
Excellent relationship building skills with the ability to listen well and influence others
Ability to work under pressure, prioritize multiple assignments, and bring tasks to complete closure
A self-starter who is organized and consistently meets deliverables

Business Support Management Resume Examples & Samples

Support CIB Lines-of-Business to provide Change Management and Control
Access validation and control for on, offboarding and transfer
Provision of technology hardware, application and markets data
Real Estate: maintenance of floor plan, move management, floor access control and cost allocation
Business Contingency coordination and support
Project coordination and implementation
Self starter, team player and flexibility in mind set
Strong project management skills, ability to multitask, prioritize conflicting needs and work under high pressure environment
Work in partnership with other regions, LOBs and support groups
Previous working experiences of technology or control functions would be advantageous

Business Support Resume Examples & Samples

Excellent administrative and IT skills
Ecellent communication skills (verbal and written) with the ability to communicate effectively at all levels in a professional manner
Self-starter with ability to work on own initiative, remotely and as part of a small team
Ability to prioritise and complete work effectively, to deadlines and to an appropriate standard
Flexible with a positive approach to work and ability to deal with confidential matters

Business Support Analyst Resume Examples & Samples

Monitor and maintain operational readiness of the Sales and Marketing landscape and provide 24/7 support as needed
Identify opportunities for system enhancements that will deliver enhanced functionality and/or simplify system administration. Facilitate and develop plans for application changes (including defects fixes, enhancements and/or configuration changes). Configure and test changes to system including reports, security access, and workflow. Perform/Coordinate configuration changes to the production environment
Provide Level 2 Incident Management support for Salesforce.com and Marketo with the goal of meeting business service levels. Take ownership of critical issues, enlist proper representation from other EIS support teams and drive towards resolution
Act as single point of contact with our vendors for the resolution of functionality and performance issues
Resolve functional and system errors as identified by Business Partners; includes determining cause of incorrect data entry and infrastructure/database issues. May require coordinating with source data providers (i.e. SAP or third parties) to isolate problems. Track system activity to ensure the service is operational as defined by SLAs
Coordinate activity between Business Units (including Finance and Sales ops) and EIS to drive open action items to closure. Requires effective communication and task tracking skills
Work with other EBSO teams to resolve infrastructure related problems (i.e. Basis, Network, Database) where appropriate
Provide functional expertise, guidance, presentation, and instruction on reporting applications to business units and users
Experience working with Marketing applications (Cloud based/SAAS or In-House)
Experience with Salesforce Admin Support
Good Communication skills and a good team player

Business Support Senior Analyst Resume Examples & Samples

3-5 years in a Business Support or Administrative role
Strong qualitative, project management and analytical skills with superior attention to detail and organization
Must be results/goal driven and a team player able to lead associates to perform and meet deadlines
Superior people and leadership skills
Professional savvy in managing peer relationships and aligning enterprise resources
Adaptability to manage multiple tasks/projects within deadline constraints
Solid computer skills and web navigation including Microsoft Word, Outlook and Excel, PowerPoint and Concur
Ability to embrace change with a positive approach, learn quickly and embrace additional responsibilities
Comfortable and effective when presenting concepts and updates to diverse levels of management
Interpersonal effectiveness with ability to build and maintain relationships
Forecast and Budget experience
Bachelor's Degree desired
Working knowledge of general bank policies, programs and procedures and financial/accounting practices
Knowledge of Onboarding Process
Knowledge of the department or business unit's functional area or products
Knowledge of the Banks Change Management Process
Knowledge of the Banks time reporting system, Clarity
Ability to run JAD Sessions, Staff Meetings and Project Meetings

Commercial Financing Business Support Resume Examples & Samples

Pre-University qualification
Basic knowledge in Analyze Problems & Situations, Strong written and verbal communication skills
Basic knowledge in Analyze Problems & Situations
Hebrew: Intermediate

Business Support Resume Examples & Samples

Retail Branch operational expertise & guidance / Products & Services / Navigation for system applications (i.e. Customer Connect, Customer Service Optimizer, CCAPS, Customer Financing System, Commercial Web Lending, MDIF, NCCS, Olive, etc.)
Policies & Procedures interpretation & clarification (i.e. consultation on frauds/potential losses, power of attorneys, seizures, estates, etc.)
Support for fulfillment processing teams (i.e. Investments processing, deposits pricing guidance)
Possesses a university degree/college diploma or equivalent BMO experience
Minimum 3- 5 years previous experience with BMO
Successful completion of the appropriate accreditation or certification, i.e. Lending Qualified, RISR, BCO
Demonstrated knowledge of BMO products, platforms and branch processes
Strong organization and multi-tasking skills
Excellent problem solving and troubleshooting skills to allow efficient and effective problem identification and apply appropriate solution
Advanced listening and probing skills

Business Support Lead Resume Examples & Samples

Excellent interpersonal, time management, problem solving and organizational skills
Ability to multitask and work amongst shifting priorities
Ability to communicate effectively with team members and leadership
Proven ability to lead project work efforts and coordinate activity across multiple team(s)
Strong relationship-building skills and ability to navigate political environments
Self-motivated & pro-active individual
Ability to work independently and in team settings
Corporate Treasury Data Management’s (CT DM) experience
Previous experience managing SharePoint
Work with CT Data Management
Strong Excel, Power Point & Visio skills – ability to create and enhance process design
Bachelor of Science
Experience in process optimization / integration
Previous experience with Bank of America

Business Support Systems Resume Examples & Samples

Network (& Service) performance management & capacity management, responsible to ensure that the services or resources are performing adequately & that enough capacity is available to meet the business requirements & growth projections. This function will prompt the need for a specific network optimization
Preparation of low level design documentation for change requests (configuration changes, new code, parameters changes, etc.) according to requests sent by Engineering Customer Department. The implementation of those changes is not OE team responsibility. Some of those changes are recurrent
Preparation of low level design documentation for changes (configuration changes, new code, parameters changes, etc.) according to requests sent by other organizations, as, for instance, Assurance Customer Department, Back Office, MAS, OE, Support Organization, etc. The implementation of those changes is not OE team responsibility
Preparation of TIA (Technical Impact Analysis) for projects, taking as input the information delivered by the Project Team or by Engineering Customer Department
Reports on Licenses and Capacity
Provision of technical information and answers to customer consultations related to requirements, network incidents, etc
Support to Trouble Tickets in relation to Solution Configuration. OE team takes ownership of the TTs being handled by them
Managed Services Documentation updates. OE is responsible of keeping the OE documents up to date
Handover activities related to projects (OE has to check that the impacts in the TIA have been taken into consideration and that the Capacity/License reports and that the documentation are also updated)
Analytical & task oriented
Cost awareness
Social skills & awareness
Problem Solving & strategic thinking
LI-AS3

CIB Business Support Resume Examples & Samples

Responsibilities for the CIB Operation specialist include to open the trading account, conduct client due diligence, perform settlement and post accounting into main processing system, reconcile bank balance against financial institutions. In addition to, Review a/c opening documents and report the transactions to local regulatory, arrange fund transfer instruction, monitor and update operation control requirement, liaise with overseas office for operation flows for international clients
Under 1 years of work experience. Experience in Custody or settlement operations, banking operations and/or fund operation preferred
Proficient in use of oral and written communication skills (English & Korean)
Motivation and initiative to work independently and as a team player
Neatness and attention to detail and control of data
Basic Knowledge of financial products
Understanding of accounting theory, concepts and practice optional

CIB F&BM Business Support Management Resume Examples & Samples

Management of end to end process of staff on-boarding and off-boarding, BAU technology request, not limited to,
Process system and application access for new hires, removal of access for off-boarded employees and internal transfer within the firm
Initiate all technology related requests and managing them to completion through JPM systems
Inventory management (e.g., Desktop, Laptops, Blackberry, Ironkeys)
Mediate ad hoc tech requests with various technology and Hub teams
Diligence and strong analytical skills
Minimum 3 years working experience, preferable Investment Banking

Business Support Analyst Resume Examples & Samples

Work closely with business stakeholders and deliver prompt responses to queries from the business
Support key MAM front and back office systems including Composer and Dimension
Project manage operations components of key systems upgrades e.g. trading system Upgrades
End to end problem management responsibilities
Unix shell/DOS batch scripting
SQL Scripting, ideally with Oracle/SQL Server
Java/J2EE development
Previous Control-M Batch experience preferred, but not essential
Familiarity with ITIL Incident/Change/Problem management
Ability to work in a demanding, fast paced funds business
The ability to operate independently, to be proactive, and able to interact with stakeholders across all levels

Portfolio Controller & Business Support Resume Examples & Samples

Responsible and broad position in dynamic and ambitious team within Regulatory & Business Risk Management
Various department wide reports and analysis
PMO Activities such as Staff list update, coordination of access requests, organizing meetings and business trips & SharePoint administration
Management of expenses and business trips
Broad insight into regulatory field of activities, development possibilities to further develop our controlling

Business Support Administrator Resume Examples & Samples

Payment allocations onto multiple host systems
Reconcile banking and postings of payments
Maintain various reports to keep track of metrics and volumes
Complete Missing Payment Queries via website and host systems
Disbursement of refund requests and cash advances via deskbank to customers
Process Credit Balance Reports across all host systems
Management of multiple mailboxes to action customer requests
Maintain Deceased and Bankruptcy portfolios
Maintain Merchant promotions set up as directed
Update multiple credit bureaus reporting
Locate GNA customers by using various search options
Process supplier invoices
Facilitate government department inquiries for information
Import payments to external parties via Deskbank
Provide assistance and undertake any other duties as allocated by the manager
Work in accordance with all GE policies and procedures, demonstrating high ethical standards consistent with the GE Spirit & Letter
Immediately escalate any potential compliance issues to Team Leader, Compliance, Legal, HR or through any Open Reporting channels
Ensure you adhere to all the Environment, Health & Safety (EHS) policies, procedures and responsibilities as detailed in the EHS Manual on the EHS Links site
Other related tasks as agreed
Knowledge in MS Word and Excel
Technical knowledge – host systems
Excellent computer literacy and keyboard skills
Strong willingness to work in a team environment

Business Support Analyst Resume Examples & Samples

Business Relationship Management - Acting as a central point of contact for all Trade execution information, queries, issues with the relevant line of business, including its support functions. Preparing and developing globally and regionally consistent executive presentations with required levels of transparency and providing them to the business on a monthly basis. Where costs hitting the trade-ex GL line are Operational in nature, liaise with the appropriate Operations Managers to ensure oversight of costs levied and underlying transaction detail (where available.) Alignment of Operational costs levied with KPI and volume metrics gathered by Performance Management team
Cost Optimization Identification - In line with business strategies, trading patterns and through anomalies identified in benchmark reporting work with the appropriate business to identify areas for service and cost optimization ensuring all cost savings are documented, tracked and updated on a regular basis
Predictive Expense Forecasting - Submission of annual plan numbers for appropriate business at the vendor, service and Transit level taking into account any variation in volumes and in line with future trading strategies. Creation and maintenance of appropriate commentary & documentation supporting forecasts
Ad-Hoc reporting - Responding and executing on ad hoc reporting requests from the business and supporting functions (i.e. Product Control, Financial Control)
Benchmark reporting - Carry out benchmark reporting appropriate vendor types ensuring same service, same product service tariffs are benchmarked and anomalies advised to the business as part of cost optimisation identification
GL Reconciliation (Variance Analysis) - In depth analysis of appropriate business balances within Trade Ex GL with detailed commentary on all variances

Senior Business Support Analyst Resume Examples & Samples

5+ years in a similar position (Senior Business Support Analyst)
Previous experience leading a cross functional team
Proven experience in implementing automation platforms
Ability to create and implement a platform level strategy
Experience in managing 3rd party vendors and dealing with challenges
Proven experience in testing QA schedule and planning creation and familiarity with automated testing software
Technical qualification and commercial awareness desirable
Excellent communication and documentation skills
Eligible to live and work in the EU
Current unrestricted worldwide passport

Business Support Lead-professional Markets Resume Examples & Samples

Strong Microsoft Office skills, specifically Excel
Hyperion Essbase (preferred)
Ability to work independently, - Self Starter and Proactive
Experience influencing and engaging high level Executives
Experience with juggling multiple responsibilities, constantly reprioritizing based on new information or shifting deadlines
2-3 yrs of Finance experience (or similar discipline)
Bachelor Degree in Business Administration or related field
MBA would be a plus

CSI CoE Business Support Systems Resume Examples & Samples

Ensure service delivery execution
Contribute and support services sales
Apply Service Delivery Process and Models
Create a productive work environment for individuals
Create a productive work environment for own organization
Drive Performance Management (Process)
Drive Competence Management
Conduct Resource Management
Five to seven years of CSI experience and line management activities
Available to travel around the globe

ET Business Support Resume Examples & Samples

Providing support to business stakeholders on critical business applications
Extensive interaction with the associated development teams and other support desks
Considerable involvement with customers to understand their problems and requirements
Communicating frequently to end users about incidents and problems
Project Managing small projects on a day to day basis
Ongoing support of Settlements and Trading systems
Proactively contribute ideas and solutions towards improving team processes

Business Support Analyst Resume Examples & Samples

Create and manage warranty claim data and financial reports
Create and publish business warehouse queries and reports
Conduct warranty claim financial audits
Manage warranty inventory including forecasting, monitor customer requirements, physical inventory and execute stock transfers
Support warranty and repair analysts as required
Participate and lead continuous improvement (ACE) activities
Other tasks may include drive access control

Business Support CEO Csfs Resume Examples & Samples

Preparation of and taking minutes of the Authorized Management meetings (Scheduling, agenda, collection of department reports and KPIs)
Support of marketing activities with Marketing Special Businesses CH (Switzerland) and Market Development CH (Switzerland)
Contact to print media, submission of ads and editorial contributions to external parties
Ordering of marketing material, booth furniture, access tickets and registration of attendees

Business Support Analyst Resume Examples & Samples

Co ordinate projects to support GMT requirements and
1+ years professional experience analytical/project
Ability to work in a high pressure and changing

IT Business Support Trading Resume Examples & Samples

Supporting business users in their daily operations
Functional and technical analysis of user requirements
Automation of business processes using MS Office and Reporting tools
Overall coordination of software changes and implementation of improvements as requested by the users
Test management and execution, incl. setting up of test cases, executing system integration tests and documenting test execution
User support during user acceptance testing
3rd level application support
An academic degree in Information Technology, combined with project management skills
Knowledge of financial instruments and products
Experience with financial data providers and systems such as Bloomberg
Strong skills in MSOffice (incl. VB) and databases, preferably Oracle
Strong interpersonal and communication skills with the ability to work independently and under pressure
Good presentation and organizational skills
Fluent in English; German and French being an asset

Ops Professional Mkts Business Support Resume Examples & Samples

4-year college degree in finance, accounting, or related discipline and 3-5 years of experience
Proven experience presenting & consulting with operational leadership preferred
Strong Microsoft Office skills (Excel, Word, Power Point) required
Excellent organizational, communication, and project management skills required
Ability to work in a team-oriented environment that is fast-paced and demanding
Must be self-directed, have excellent initiative and organizational skills
Ability to handle multiple demands with a sense of urgency, drive and energy
Work well under stress with the ability to deliver on time

Business Support Analyst Resume Examples & Samples

Identifying and documenting Business Requirements
Understanding existing systems functions and liaison with Business teams
Preparation of Business Requirements documents
Translating Business Requirements to System Requirements
Project scope documents
Analyze and make recommendations for modification to applications and business procedures
Propose logical and physical system design
Understand the data environment and create automated/ad-hoc reports
Supporting the project team in implementation including data loading & cutover/migration analysis
Supporting preparation of user procedures and user acceptance testing
Develop and execute of quality assurance test plan for the system rollout
Coordinate hardware and software installation
Provide on-going system production and user support; tasks include problem diagnosis, resolution analysis, and liaise regionally and globally with business and system groups to follow through the support items
Provide pre-implementation and post-implementation support to the systems and business teams
Organize and provide training to users
Preparation of training materials
Document user feedback
Maintain good working relationship with clients such as Investment and Research Services teams
Business analysis experience qualification (e.g. ISEB) or equivalent experience
Hands-on experience in the requirements gathering, design of investment reporting and risk systems for internal users
Exposure to structured software development life-cycle methodology
Familiar with investment management, research and trading process
Familiar with Bloomberg, Factset or Investment risk tools is an advantage
Familiar with Oracle OBI and/or QlikView
Familiar with UI design and Data modelling process is an advantage
Familiar with knowledge of fund accounting and market index data
Experience of providing global systems solutions & knowledge of internationalisation aspects

Asset Management Business Support Resume Examples & Samples

Support team in the absence of direct manager
Supervise a team of statement control analysts
Coordinate and support transition efforts to new operating platform/data strategy
Plan, conduct and monitor RCSA testing for IFS Operations and develop, recommend and monitor corrective and preventive actions
Devise sampling procedures and directions for recording and reporting quality review data
Perform administrative functions on the maintenance of data integrity for the accounting database
Perform quarterly Clean Desk Reviews for IFS Operations
Perform Translog deletions as requested from the Fiduciary Department
Assure ongoing compliance with quality and industry regulatory requirements
Monitor internal training compliance and address all technical issues
Identify training needs and organize training interventions to meet quality standards
Maintain an optimal ratio balance of offshored financial statement allocation with Mumbai Team
Provide technical and statistical expertise in the management of registered User Tools
3 – 5 years experience in the financial services industry
Certifications an advantage for risk or quality assurance
Quality inspection, auditing and testing experience
Experience with implementation of corrective action programs
Strong computer skills including Microsoft Office and databases
Knowledge of tools, concepts and methodologies of QA
Knowledge of relevant regulatory requirements
Demonstrates high level of accuracy and reliability in work
Uses judgment on materiality or significance of issues identified and follows through until resolved
Responds to issues and queries in a timely manner
Data collection, management and analysis
Communication skills - verbal and written
Continuous review and improvement in levels of efficiency
Understands basic Trust and PIC concepts
Identifies risk issues
Able to work well with the coordinated team

Business Support Analyst Resume Examples & Samples

Documenting and executing month-end and quarter-end processes
Configuring and executing Risk Analytics
Distributing results to downstream consumers
Responding to business enquiries, performing analysis and prioritizing enquiries
Suggesting changes for enhancement to the regular processes

Business Support Analyst Resume Examples & Samples

Investigating issues escalated from Wrap Adviser Services phone team, raised about the Wrap platform inclusive of: technical issues, reporting inconsistencies, online transacting issues, explaining system behaviour etc
Investigating issues escalated from Wrap Operations teams, assisting them with exceptions processing and issue resolution
Proactive monitoring of transactions and system behaviour to identify anomalies and avoid impact to our clients
Identifying opportunities to improve processes within Service Sales Centre & Operations (SSC&O) and Wealth management Operations teams to increase efficiency and accuracy
Maintaining a strong outcome focus to ensure all requests and issues are resolved in a timely and efficient manner
Supporting Project teams with the delivery of system updates and new Products, by providing subject-matter-expert input and / or testing when required
Work closely with delivery teams to ensure changes and projects adhered to the standards and governance required to be accepted in Production
Overall management and communication of major incidents and problems, including remediating any impacted clients and advisers
Display strong customer service focus and the ability to deliver quality support
Professional communication skills, both verbal and written
Ability to build complex system knowledge and business rules quickly
Well organised and methodical approach to completion of tasks, and ability to multi-task
Experience with Macquarie Wrap or a similar platform and possess strong financial markets knowledge
Ability to work autonomously, as well as part of a team environment, to be proactive, and able to interact with stakeholders across all levels
Microsoft Office (Intermediate to Advanced)
Technical experience in fast paced working environments is desirable, these include

Internal Business Support Financial Services Resume Examples & Samples

Support the preparations for writing proposals (gather relevant information, follow up with the partners, review document structure and lay-out, monitor closely the important deadlines)
Create and update complex PowerPoint presentations for internal and external use
Transpose EY content (presentations, CV’s) into client approved templates as required
Work together with the business in developing materials (presentations, flyers) to promote our services

Business Support Resume Examples & Samples

Responsible for different banking applications in Financing, Trade Finance and Pension Services
Applying the Incident and Problem Management process proactively and consistently by ensuring quality and quality improvement
Key Player in enabling the organization in solving Major Incidents, supports Taskforces and drives Problem Management activities
Collaborating with cluster related business domain and product management

Manager Financial Business Support Resume Examples & Samples

Responsible for store financial planning and budgeting. Summarize plans including overviews, bridges, explanations
Responsible for month-end managerial reporting and analysis of outlet store performance. Establish tracking for key initiatives and portfolio strategy
Maintain, analyze and report store 4-wall profitability
Support Director of Real Estate and Director of Operations Support, Store Construction in the development of capital spending requests. Prepare financial assessments to include payback, IRR, and NPV on capital expenditures
Prepare special business analyses for management, which could include analysis of expense trends, profitability, and new business opportunities
Provide strategic guidance, assistance, and analysis to store operations management
Support DTC and corporate finance teams with other reporting, ad hoc analysis requests, and cross-training as needed
7 years experience
Demonstrated ability to partner with senior management
Strong technical skills (Hyperion Planning Applications, Hyperion Essbase, HFM, Lawson, COR360, SharePoint, Microsoft Office, Pivot Tables)
Demonstrated organizational skills and ability to manage multiple priorities
Track record of consistently meeting deadlines and due dates
Strong communication and interpersonal skills, written and verbal, as well as successful presentation skills
Willingness to adapt to a changing environment with an emphasis on process improvement
The ability to thrive in a dynamic fast-paced environment of a growing company

Customer Business Support Analysts Resume Examples & Samples

Interpersonal abilities
Ability to multitask and work under pressure
Excellent follow up ability
Adaptability and flexibility
Learning aptitude

Financing Business Support Professional Resume Examples & Samples

Receive and handle customer and sales requests
Be in daily contact with customers and suppliers, and with other departments of IGF and IBM
Accuracy with good attention to detail
Customer focused mind-set
Responsibility and ability to work independently but also in a team

Business Support Analyst Resume Examples & Samples

Supports partnership with End-to-End Leads and Performance Management team to identify continuous improvement opportunities
Execute upon those opportunities once agreed to with the Global Business Services (GBS) customer council
Understands and/or able to learn integration within/across the A2R, P2P and O2C processes to maintain internal controls
Reviews monthly GBS metrics compiled for areas of responsibility
Provides analysis of trends, and works with Business Support Manager to recommend remediation plans for areas that are not meeting established service level obligations
Supports customer issue escalation processes for GBS inquiries in line with the GBS interaction model
Uses critical thinking to perform root cause analysis of escalated issues and ensures appropriate and timely resolution of issues
Including coordination with other SSC locations and other FCS functions as necessary
Coordinates off cycle payment processing and supports month end reconciliations
Supports annual filing of 1099s and escheatment filings in coordination with the Global SSC
Supports O2C analytics and reporting preparation
Executes all assignments in accordance with established Service Level Agreements (SLA’s)
Assist Business Support Manager in special projects, including but not limited to strategic initiatives and software implementations
3 to 5 years of Accounting experience, preferably supporting a Customer Relationship Management role
Experience working across A2R, OTC, and P2P process streams preferred
Experience in project & change management preferred
Experience in process improvement and application systems implementation
General understanding of the integration components and impacts across the A2R, OTC, and P2P processes
Ability to meet strict deadlines

CIB F&BM Business Support Management Resume Examples & Samples

Review and documentation of CIB Expense Policies
Review, approval and monitoring of T&E and invoice expenditure referencing CIB Expense Policy
Centralized corporate card application, delinquency/charge-offs reporting process
Exception approval and escalation
Liaising with various support functions
Assisting in reporting initiatives, such as expense data analysis and reporting
Assisting in training related to Expense Policy, financial system (Concur), etc
Minimum 3 years working experience

Business Support Administrator Resume Examples & Samples

Collection of timesheets from our contractors on a weekly basis
Checking timesheets are accurately completed before forwarding to finance for payment
Maintaining excel spreadsheet including contractors hours
Contract administration including preparation of contracts and creating new starter files
Preparing, sending and auditing contractor records
Accurately updating and managing our bespoke database with all records
Monitoring and managing compliance of contractor records including reference and police checks in preparation for external audit
Producing reports on a weekly basis using Microsoft excel and updating Financial reports
Manage all payroll queries and liaise with both our contract employees and clients
Reception cover including meeting, greeting and answering the phone
Diary management and scheduling
Managing confidential information and partnering with key stakeholders

Finance Head Regional Retail Business Support Resume Examples & Samples

Setting business target by different dimensions for business
Perform major cost line planning including Labor, Supplies, Pre-openings etc. by deep diving into cost drivers and analyzing trend, building regional and national margin in P&L plan
Closely monitor sales performance and provide sales outlook to regional business head for driving business performance
Design KPI to track and evaluate business performance
Provide regular regional business reports to evaluate business performance and trend
Lead regular regional business review meeting and address opportunities and risks from financial perspective
Review new business proposals, executes FDD and provide valuable comments
Provide support on regional operation, marketing and store development projects

Business Support Quotations & Tool Development Intern Resume Examples & Samples

Business/Finance Background
Programming Experience
Business Understanding
English Skills; preference will be given to fully bilingual French applicants
Visual Basic and /or Access Database
Superior Excel Skills
Writing and troubleshooting Macros
SAP (an asset)
Important instructions for applicants **

Business Support Operation Specialist Resume Examples & Samples

High level of accuracy with good attention to details
Good teamwork and collaboration skills
Customer focused. Good analytical and problem solving skills
Good numerical skills
Ability to take ownership and responsibility
High level of proactiveness and initiative with potential to innovate
Ability to work towards and achieve targets and deadlines
Economics or Finance background

100

Business Support Management Resume Examples & Samples

Expense Management: processing, review, approval and monitoring of T&E and invoice expenditure based on CIB Expense Policy
Assistant Management: centralized resource management, including mobility, talent management, training and development, evaluation and compensation
A variety of other administrative functions: Space planning, maintenance of floor plans, move management, cost allocations, consecutive leave tracking, floor access, business continuity co-ordination
Timely management of Travel & Entertainment expense claims for Investment bank employees through the firms expense management infrastructure (TEEMS in the US and Oracle for EMEA & ASIA) in accordance with CIB Global Expense Policies. Exception reporting related to expenses
Co-ordination of centralized vendor invoice processing process
Taking on additional ad hoc responsibilities in absence of Team Lead
Be a subject matter expert and is able to guide and mentor the team members
Effectively handle escalations and find appropriate resolutions
In addition to BAU activities, is able to take up additional projects and effectively lead them to completion
Partnership with global counter-parts and Corporate Accounts Payable teams
Process Improvements and Efficiencies
Ability to review data efficiently in compliance with the policy and procedures with data (intermediate Excel skills are essential) with an appreciation of the importance of process and a robust control framework
Work independently whilst also operating effectively in a team based environment
Be a self-starter, multi task and manage a demanding workload
Analyze and problem solve

101

Business Support Analyst Resume Examples & Samples

Experience in a financial services organization (Asset Management preferred)
Knowledge of the equity trade lifecycle
Experience supporting portfolio management systems
Exposure to Charles River IMS (Manager Workbench preferred)
Experience supporting proprietary applications as well as front office vendor applications and market data feeds (Bloomberg, Factset, Reuters etc.)
Ability to provide an intermediate level of desktop support including excel and VBA
Experience supporting reporting platforms (OBIEE, Crystal Reports, Excel reports)
Demonstrable experience using Incident, Change and Problem Management processes
Ability to troubleshoot complex issues in a high stress environment
Technical understanding of systems and application architecture (databases, networks, servers etc.)
Ability to rapidly learn new applications and technologies
Desire to build relationships with key business stakeholders

102

Business Support Management Resume Examples & Samples

Timely management of Travel & Entertainment expense claims for Investment bank employees through the firms expense management infrastructure (Concur) in accordance with CIB Global Expense Policies. Exception reporting related to expenses
Develops partnerships with Stakeholders and cross-functional peers and is willing to do what is necessary to get work done for the good of the team
Bachelor’s degree (or equivalent experience)
Proficiency in Excel, Powerpoint, Word, Access
Demonstrated ability to work as team player, and to develop alternative solutions to complex problems
Detail oriented with strong organizational skills; ability to manage multiple tasks simultaneously and prioritize work efforts

103

Business Support Analyst Resume Examples & Samples

Coordinate with ME functional groups to develop a ME IT strategic roadmap plan of compliance with built in mistake proofing controls
Develop new and/or improve standard work for alignment, connectivity and transparency across ME Programs
Develop an implementation plan, inclusive of a training plan, to include "Best Practices" processes for all ME Data Owners
Implement the approved plan
Monitor progress to plan
Generate the monthly metric
Provide Co-Data Owner oversight for the ME Server IT Management process, and manage ME Security IT data permissions
Serve as primary Business Support Analyst in working with several ME Organizations in facilitating the Annual Overhead Budget Planning process
Attain ACE Associate certification
Comply fully with all Diversity, Environmental, Health and Safety (EH&S), Ethics, Quality and International Trade Compliance (ITC) policies and procedures
Achieving established due dates on projects assigned
Compiling Level 1 schedules for deliverables
Providing a weekly project status to both supervision and internal Customer
For projects, flagging schedule roadblocks in advance to supervision in writing, and offer up viable solutions. Be proactive and schedule a one-on-one meeting with supervision to dialogue before any commitment to the Customer
Responding in a timely manner to internal Customers and/or supervisor's questions
Representing Customer's perspective internally
Actively contribute by providing project management oversight for implementation of the strategic IT compliance plan; documenting meeting minutes; close looping with the team members on open action items; and advising supervisor of ongoing progress of the Team relating to project scheduling, ITC and budgetary compliance
Balancing Customer desires with adding value to the business
Following and improving ME standard work published on-line for portal and shared drive data owners. Ensure current process followed is documented and standard work is published for implementation of the strategic ME IT plan of compliance
Generating new work step instructions for P&W Security IT data permissions, IT analyses and IT analytical tool usage
Actively contribute by providing IT consultation services to improving the ME business processes

104

Business Support Administrator Resume Examples & Samples

Sorting incoming & outgoing mails, scanning the documents and sending it out to the clients within time constraint
Create tasks to enable the collating of financial statements
Processing, scanning & mailing out of Corporate Action entitlements within time constraints
Compile the establishment packs for the New Business team
Coordinate printing orders, printing of envelopes, letter heads and compliment slips
Coordinate stationery orders and stock control
Relevant administrative support experience within the Financial Services industry
Working knowledge of the Microsoft Office Suite - Outlook, Word, Excel
Effective stakeholder and client management skills
Strong customer service experience and attention
Reception experience is preferred but not essential

105

Marketing Event Management Tool Business Support Resume Examples & Samples

Supporting international project group
Support EMT Users worldwide through training and preparation programs
Coordinate, prepare and publish training materials supporting tool changes and releases
Perform ad-hoc requests related to Event Management processes, performance of marketing activities and others
Advanced German as an asset

106

Customer Business Support Analysts Resume Examples & Samples

Performs contract analysis, quality controls of contracts, manual billing, invoicing, and validates accuracy of billing calculations performed by the system
Create new accounts, order placement and product advocacy
Acts as the main point of contact to customers and account teams to address questions related to billing, order placement and customer services issues via phone or e-mail

107

Business Support Analyst Resume Examples & Samples

Experience of working in a project oriented environment for at least 5 years
Prior experience with Vended relationships / support
Knowledge of investment & hedge funds, equities and fixed income business processes is required
Prior experience supporting applications within a financial institution is required
Basic knowledge of UNIX processing/scripting
SQL / Sybase query experience is desired
Broad understanding of various technology areas (e.g. e-mail, networking, application distribution)
A professional attitude to work, with a willingness to learn
Able to demonstrate drive and initiative along with strong problem solving skills
Occasional weekend or off hours work may be required (releases / upgrades)

108

Associate, Technology Business Support China Resume Examples & Samples

Provide technical advice and expertise to support the development, implementation and support of technology solutions while maintaining the integrity and quality of the operating environment
Provide support for calls raised by customers, including maintenance, problem resolution, and project work
Act as the first point of customer contact and perform Help Desk administration functions to established customer service standards to ensure an optimal customer experience
Provide support for local regulatory report systems
Provid cross site/country support for Technology Asia
Apply ITIL knowledge and practise ITIL best practice
Support Lead, Technical Infrastructure & Business SupportChina/ Team Lead(frequent) - Agree upon BAU/project responsibilities and task requirements, provision of business direction, guidance, performance review, report status & service performance, provision of key priorities which translate into specific work practices/plan
Technology team colleagues(frequent) – Provision of professional advice and information, mutual collaboration, sharing of experience and knowledge across the team
Project Managers -Liaise on project related issues, report status and progress of the tasks undertaken
Customers and Business Users(frequent) - for identification of issues, provision of professional advice, service resolution, and service support
3rd Level support groups(frequent) -Act as a point of escalation for problems
External Suppliers and External Consultants(frequent)-Service management, product specification and delivery
Deliver first level technology support service to users in China
Deiliver first level technology support service and administration on China regulatory reporting systems
Deliver additional first level technology support service to IT teams from other Asia branches if necessary
Take up China IT operations duties
Use technical expertise and judgement to define and implement technical solutions that support business needs
Work closely with the line manager / team lead in the continuously improvement of IT service operations and processes,
Assist or undertake IT project implementation work as required
Assist in maintaining IT infrastructure as required
Maintain comprehensiveness and accuracy of IT support information
Observe and adhere to the latest IT standards and policies as set by Asia Technology Risk
3-5 years experience in an Technology environment
In-depth knowledge and hands-on experience in PC hardware, Windows XP/Vista and office productivity software
Knowledge and preferably hands-on experience in Windows 2008/2012, Active Directory, Lotus Notes & Domino 7, Outlook & Exchange 2010, Citrix Metaframe/XenApp, Symantec Altiris Deployment Solution, NetApp NAS filer, Cisco network
Solid knowledge in ITIL service management standards and best practice
Preferably to have MCITP and CCNA certification
Able to communicate fluently in English and Mandarin. Cantonese is preferable
Pro-active and forward thinking
Strong communication and analytical skills
Strong task completion focus, able to deliver to deadlines and complete what is committed

109

Business Support Lead Resume Examples & Samples

Supports Complaint processing, filing and tracking
Liaison between Compliance and Business Controls for complaint status and reporting
Performs routine audits of workflow statuses and client document QA/QC
Creating and maintaining reports for supervision review
Performs diverse, advanced and confidential administrative support functions
Strong client service skills required
Must have strong MS Office knowledge, including MS Word, Excel, and PPT
Strong communication, time management and organizational skills
Prior knowledge of registration process, financial products, policies & procedures is highly preferred
Knowledge of MS Outlook preferred
Undergraduate degree or equivalent experience preferred
Knowledge of wealth management tools preferred

110

Business Support Management Resume Examples & Samples

Assemble, compile, and analyze data; assess data quality and resolve data issues
Develop and produce operations performance reports and management reports summarizing key performance indicators, using tools such as Business Objects, Excel and PowerPoint
Identify and segment key drivers for operations quality, productivity and efficiency; provide analysis on drivers impacting business performance
Effectively communicate operational and analytical results to management; summarize and interpret data and findings
Experience in using query and reporting tools to extract data from databases, such as Business Objects, Access
Able to spend large amount of time pulling, handling, and analyzing granular data
Proficiency in Excel, PowerPoint, Word, Access & VBA Coding (macros)
Good communication skills; able to translate technical data into simple business presentations and answer questions about data and results

111

Business Support CEO Credit Suisse Fund Services S.A Resume Examples & Samples

Preparation of and taking minutes of the Authorized Management meetings (Scheduling, agenda, collection of department reports and KPIs)
Support of marketing activities with Marketing Special Businesses CH (Switzerland) and Market Development CH (Switzerland)
Contact to print media, submission of ads and editorial contributions to external parties
Ordering of marketing material, booth furniture, access tickets and registration of attendees

112

Engine Diagnostic Services Business Support Lead Resume Examples & Samples

Manage current EMP service contracts that consist of customers from all regions of the world
Lead efforts, in collaboration with the legal, finance, and other groups to execute new EMP contracts and provide support for FMP, FHA, and other service contracts
Participate in the development and execute to strategic initiatives intended to increase P&W Maintenance, Repair & Overhaul (MRO) market share
Support sales campaigns, business development opportunities, and general marketing efforts
Support legacy engine business development efforts on new aircraft platforms
Support ad-hoc customer requests (e.g. regulatory audits, new opportunities, etc.)
Develop, manage, and report on business metrics intended to drive growth and support the business
Identify service development opportunities based on new internal requirements, customer MFA and competitive benchmarking

113

Business Support Analyst Resume Examples & Samples

Work with the Client Change Management team
Assist the BAU team with complex queries
Strong understanding of Operationsprocesses
Excellent problem solving skills withability to consider potential downstream impacts
Ability to communicate effectively withclients and also internally, at both team and management level
Ability to adapt to multiple demands andpriorities in a pressurised environment with set deadlines
Willingness to take ownership of issuesthrough to resolution
Ability to persuade and influence others
Innovative thinking
Teamworking

114

Business Support EFT Months Resume Examples & Samples

Responsible for sales support, prepares presentations, follow up on client contacts
Responsible for maintaining existing client relationships, in conjunction with portfolio managers and/or relationship managers
Responsible for complying with regulatory requirements, in conjunction with internal auditor and Legal & Compliance team
Responsible for organizing client activities, perhaps in conjunction with marketing team
Responsible for internal communication, cooperate with other departments to fulfill clients’ requirements
University graduate preferably in Finance/Insurance
Detail-oriented, Client-focused, mature and confident
Comprehensive knowledge of investment products and market with managerial skills and a proven new business generator
Operates autonomously with the most complex accounts
Experience or judgment to consistently handle complex client requirements independently
Possess the required licenses
Fluent in Mandarin and English

115

Business Support Lead Bcus Resume Examples & Samples

For running the Business Support of BC CIO world comprising of a team size of 400+ and providing the required support
Be responsible for the effective execution of Transformation initiatives processes, procedures and tools. These may span across multiple areas within BC CIO
Be responsible for maintaining the skills database for BC CIO colleagues in India
Provide visibility to senior leadership on Demand-Supply scenarios for effectively utilization of resources
Responsible for working jointly with the delivery teams to suggest & drive process improvements
Track and report periodically the Transform Savings targets for Barclaycard ADM to senior stakeholders
Strong business analytical skills
Proven experience in managing Business Support of large global teams
Good conceptual understanding of delivery support
Vendor Management and SOW process
Presenting data to senior stakeholders and creating presentations
Understands project accounting
Hands on with Excel, Word and PowerPoint
Sense of ownership and accountability
Has a wide network within the organization and shows integrity while addressing challenging situations
Encourages and solicits innovative ideas
Inspires commitment, and a positive attitude from the team
Deals comfortably with ambiguity and uncertainty; effective at working with unstructured teams, situations and environments
Responsible for reporting of underutilization and tracking actual against budget
Plan effectively resources and budget according to HR and finance business processes
Fulfils the regulatory agencies and reporting requirements
Must be proficient in Excel (reporting, in particular)
Should have good knowledge of PowerPoint to create presentations as required
Should have good knowledge of MS- Outlook

116

Business Support Analyst Resume Examples & Samples

Key Accountabilities and Skills required:Communication with leads on various issues, preparing reports as per requirement, missing time follow-up, mandatory training compliance, invoicing, due diligence on SOWs etc
Stakeholder management and leadership:Interaction / follow-up with PMs, DMs, staff based out of US and UK, Directors is required. Hence, the candidate should have good communication skills
Decision making and problem solving:Very good analytical, problem solving and reporting skills are required. Must have hands on experience in creating various reports in MS – Excel and should be able to create PowerPoint presentations. Should be a quick learner. Must be able to provide the data and reports quickly as required
Any Graduation degree, preferably with commerce background
Extensive experience in the collation of raw data, production of MI and reporting in relation to performance reporting
Comprehensive experience in professional communications, both written correspondence and face to face
Expertise in excel to be able to produce effective MI reporting and translating into PowerPoint presentations
Extensive experience in analysis and creativity – to be able use own initiative to conceive original and practical solutions for internal and external stakeholders through the production of effective presentations to complex and business critical problems in relation to MI
To have a good understanding at a high level the interface between complex business needs and the complex legal and regulatory environment in which the business operates
Proven ability to juggle priorities, multi- task and flawlessly execute at speed
Sound commercial judgment and overall understanding of the Financial Services Industry, particularly the business impact of the regulatory environment
Financial services industry experience with a good understanding of financial concepts like journals and accruals
Ability to manage and deliver in a business that is undergoing a high degree of organisational and strategic change

117

Business Support Analyst Resume Examples & Samples

To ensure delivery of cost effective and stakeholder focused operational services
To provide operational and reporting support for Barclaycard in terms of Operations Management, Resource Management, Budgeting, Invoicing etc. for smooth functioning of the business
Responsible for third party invoice validations in line with supplier agreements and defined SLA
Responsible for the development and delivery of RAF for the clusters aligned with BC CIO functional requirements
Support Commercial Model and quarterly RAF’s through pro-active analysis and MI production
All adhoc operational requirements from Business
Reporting of tasks assigned
Understand SOW, PO and Invoicing process
Understand and implement value add services
Provide business interpretation of all reports, allowing management to act on business information
Deliver ‘what if’ forecasts and scenarios to allow management to look ahead and act upon potential issues
Drive the Quality Management initiative at BTCI-BCOT
Capture various metrics, do internal audit/reviews, prepare dashboards
Continuous productivity improvement initiatives
Responsible for working jointly with the delivery teams to suggest & drive process improvements
Facilitate training to bridge the capability gaps identified
Provide visibility to senior leadership on Demand-Supply scenarios for effectively utilization of resources
Extremely good with networking among teams
Strong business analytical skills
Proven experience in managing Business Support of large global teams
Good conceptual understanding of delivery support
Vendor Management and SOW process
Presenting data to senior stakeholders and creating presentations
Understands project accounting
Hands on with Excel, Word and PowerPoint
Sense of ownership and accountability
Has a wide network within the organization and shows integrity while addressing challenging situations
Encourages and solicits innovative ideas
Inspires commitment, and a positive attitude from the team
Deals comfortably with ambiguity and uncertainty; effective at working with unstructured teams, situations and environments
Responsible for reporting of underutilization and tracking actual against budget
Plan effectively resources and budget according to HR and finance business processes
Fulfils the regulatory agencies and reporting requirements
Must be proficient in Excel (reporting, in particular)
Should have good knowledge of PowerPoint to create presentations as required
Should have good knowledge of MS- Outlook

118

Business Support Lead Resume Examples & Samples

Budget Management
3+ years financial services industry experience in operations
Analytical skills with ability to coordinate small projects
Highly organized with strong attention to detail is critical
Ability to work effectively under pressure and time constraints
Strong written and verbal communication skills along with excellent interpersonal skills
Exemplary demonstrated work ethic with a desire to learn the business
Ability to learn quickly and take on new responsibilities

119

Mgr-finance Business Support Resume Examples & Samples

Experience in performing risk assessments, evaluating, documenting and testing internal control environment, developing and producing meaningful metric reporting
Highly developed project-management skills; ability to handle multiple priorities in a fast paced environment
Strong decision-making qualities; proven ability to lead others, manage and develop team members

120

Mgr-finance Business Support Resume Examples & Samples

Deep Knowledge of Mortgage Industry and Financial related accounting requirements around origination, secondary marketing, loan inventory and loan accounting - minimum of 5+ years in industry
Knowledge of BAC GAAP accounting processes for mortgage accounting and reporting and use of BMH data in enterprise use cases such as regulatory reporting or capital reporting
Detailed knowledge of software development processes and logic
Direct knowledge of upstream SOR business processes, applications used and SOR data
Direct, deep knowledge of (and synergies with) all core mortgage Finance/Risk reporting & accounting processes managed by the Mortgage controller team
Appropriate background to be able to quickly comprehend and maintain a Definitional Knowledge of all BMH Key Business Elements and Enterprise Use Cases
Strong technology knowledge and skills
Undergraduate degree in Business Administration (Accounting or Finance emphasis preferred)

121

Gpc-multifonds Business Support Resume Examples & Samples

Should have worked on various technologies like VBA in MS Excel, Macros, MS Access, MS SharePoint, .NET, SQL Advanced Java, Java Scripts, CSS, XML, Xceptor and develops applications, databases and EUCs
Requirement gathering, analyzing the requirement and implementing the solution in the requisite technology depending on the usage structure of the application, database or the EUC
Proven ability to develop and maintain strong relationships with clients and colleagues from other departments
The ability to identify and successfully implement operational changes, risk mitigation strategies
A high-level of integrity with a commitment to service excellence
Good business judgment, knowing when to escalate, who to keep informed to identify appropriate next steps/resolution
Have knowledge of software development life cycle and testing procedures
Previous experience around Robotics solution will be an advantage
The candidate should have a advanced working knowledge of VBA in MS Excel, Macros, MS Access, MS SharePoint, .NET, SQL, Advanced Java, Java Scripts, CSS, XML and Xceptor
Strong organizational skills with a proven ability to manage a heavy work load together with tight deadlines
Strong analytical skills with the ability to identify and resolve issues
Quality of work at very high-level – coupled with the ability to prioritize workloads to meet challenging deadlines
Strong communication and people management skills
Ability to think and act strategically
Ability to manage numerous competing concurrent activities and integration solutions
MCA/BE/BTech /BSc./Bcom with Development background
7+ years of experience on automation using VBA in MS Excel, Macros, MS Access, MS SharePoint, .NET, SQL, Advanced Java, Java Scripts, CSS, XML and Xceptor

122

Business Support Lead-preferred Segment Resume Examples & Samples

Excellent attendance required
Must be self-motivated and possess excellent written, verbal, interpersonal, and organizational skills
Must possess excellent time management skills with the ability to multi-task
Should possess strong PC, typing and Microsoft Office (Word, PowerPoint, and Excel) skills
Availability to work a flexible schedule assignment
Ability to work in an ever-changing environment
Must be currently meeting expectations
Cannot be on any corrective action or performance management Desired Skills
Commitment to meeting/exceeding goals
Coaching for success
Strong interpersonal skills when interacting with customers, associates and business partners
Be able to work independently and effectively as a team player
Must have the ability to work well under pressure and have excellent organizational skills

123

CIB F&bm-business Support Manager Resume Examples & Samples

Effective in building successful working relationships with stakeholders
Able to work successfully as part of a team and independently
Strong team building, negotiation and effective time management skills
Critical thinking, analytical and strong problem solving ability
Diplomacy, tact, confidentiality and strong leadership skills are essential
Flexibility/ability to handle dynamic and stressful situations in a professional manner
Understanding of the J.P.Morgan business environment

124

Business Support Analyst Resume Examples & Samples

Monitor and maintain operational readiness of Tibco, Amazon Cloud Service applications and Custom .NET applications
Provide Level 2 Incident Management support for Amazon Cloud Services, Tibco, and Custom .NET applications with a goal of meeting business service levels. Take ownership of critical issues, enlist proper representation from other IT support teams and drive towards resolution
Work with other EBSO teams to resolve infrastructure related problems (i.e. Server, Network, Database) where appropriate
1+ years successful work experience in providing Application/Production support
Experience with IIS and .NET framework
Experience with JAVA programming and any scripting language
Experience/Knowledge of Amazon Web Services
Knowledge of Oracle or SQL Server databases and experience writing SQL queries

125

NA T Business Support Resume Examples & Samples

3 years of experience providing Technical Support or as Cyber Security Engineer in the following areas
Possess a 4 Year Degree (Bachelor’s Degree in Computer Science, Security, or related field)
Outstanding communication skills.(Understanding and applying Active Listening/ Understanding and ability to ask Open-Ended/Close-Ended/Probing Questions / )Ability to teach complex topics
Experience with one or more of Operating Systems (Windows, UNIX, and Mac OS)
A strong working knowledge of networking, as well as installation, troubleshooting, upgrading, integration, protocols and client/server operations
Basic Administration/Maintenance of Microsoft SQL Server
Industry or professional organization certifications in computing fields are not required but highly desirable (MCSE, Network +, Security +, etc.)
At least two years of full time experience in customer care/customer support
Advanced writing and verbal communication skills
Ability to multi-task and prioritize job requirements
Strong personal organization skills

126

Business Support Analyst Resume Examples & Samples

Review lease documentation to ensure that they are enforceable and adhere to company policies. Execute documents within lease signing authority
Enter transactions into the system for tracking, booking, funding and invoicing purposes. Confirm that entries conform to program requirements, company policies, pricing, and profitability parameters. Prep and batch files for imaging and completes rebooks as required
Perform audits of Flow Analyst and other Structured Booking & Funding Analyst transactions and provide details regarding errors for training and development purposes
Prepare contracts, leases, loans and other financial agreements and liaises with relevant parties. Ensure correct rates were used by Sales and Credit by recalculating terms
File Uniform Commercial Code (UCCs) financing statements and initiate lien searches
Provide rate quotes and trade-up/buyout quotes
Enter credit applications into the systems
Fund and book transactions in accordance with processing standards
Act as primary point of contact by phone and via email with customers and partners to address documentation, transactions, policies, etc
Review quality of documents, confirm pricing, validate credit requirements have been me and issue purchase orders
Perform general system maintenance of accounts (address updated, comments, etc.) Review qualifications and disqualifications for special products (e.g. pre-funding and tax funding)
Ability to enter data accurately and efficiently

127

Controller, Business Support Resume Examples & Samples

Tertiary education
Minimum of 10 years work experience, preferably in the insurance sector in Customer Service in Operations
5 years of which are in progressive leadership roles in managing a sizeable team
Training: IT Planning, service industry best practices, general IT trends and technology
Technical: Computer literate (MS Excel, MS Word, MS Powerpoint)
Competencies needed include

128

Representative Business Support Resume Examples & Samples

1 â€“ 2 year(s) experience in New Avon Customer Insight Center environment with Contact Center certification preferred and/or equivalent external call center experience
Strong verbal and written communication skills. Must have ability to construct effective sentences, reply in a friendly and professional tone, project enthusiasm and connect in conversation/through the written word
Strong interpersonal skills with the ability to reflectively listen and demonstrate empathy
Ability to self-direct along with strong time management skills
Strong organizational skills and ability to prioritize
Ability to differentiate among appropriate resources throughout New Avon to ensure involvement of appropriate critical contacts
Ability to utilize separate technologies simultaneously
Technical skills include

129

Business Support Administrator Resume Examples & Samples

Provide admin support to the Asia O&G team as required (including travel logistics arrangements, processing claims & expenses)
Assist to prepare presentation slides
Assist in data collection and the handling & compilation of confidential reports
Maintenance & update of CRM (an internal database business tool)
Ability to draft internal and external correspondences independently
Liaise and coordinate with regional offices / clients / vendors
Co-ordinate logistics/ arrangements for internal/ external professional events for customers occasionally
Handle any other ad-hoc duties as assigned
5+ years relevant experience preferred. Intermediate spreadsheet and word processing skills needed

130

Senior Business Support Analyst Resume Examples & Samples

Responsible for extraction of deal parties form transaction documents
Reviewing KYC and screening issues for escalation to FCC and HRR
Strong organizational skills with an attention to detail
Strong motivational skills, while objectively balancing the inevitable highs and lows of major change projects
Collaborative and consensus building attitude
Excellent communicator at all levels and across functions
Must be able to present work to the Business Acceptance Governing Committee and Senior Management
Accountable for tracking program / project success criteria (even where deliverables may not be directly in control)
Able to effectively collaborate across locations and cultures
Strong relationship management and communication skills

131

Business Support Resume Examples & Samples

Identify trending and research abnormalities in client data by comparing current and historical stats and by conducting industry-wide research as needed
Analyze retirement plan data to understand client needs and assist Relationship Managers in identifying areas of success and opportunities for improvement
Complete custom/specialized presentation materials
Provide support (ensure logistical details are met and materials are ready) and attend client meetings/calls/business planning sessions (as needed/appropriate) and e-mail clients with items of interest
Receive and fulfill advisor requests (partner with service team members and/or product subject matter experts to problem solve)
Serve as Relationship Managers’ out-of-office coverage (speak with requestor to understand needs and route to appropriate team member/individual)
Collaborate with Relationship Managers and Sales to identify and gather data and materials to be used during current client Request for Proposal activity
Oversee the strategy of product template creation
Help create client retention strategies and briefing docs (as appropriate)
Bachelor's degree or equivalent combination of work and experience
Thorough understanding of retirement industry and plan design features/rules preferred
Demonstrated working knowledge of Windows, Word, Excel and PowerPoint required
Excellent verbal, written and interpersonal communication skills required
Proven ability to communicate effectively with senior management and key decision makers required
Successfully manage and cultivate business relationships with clients, either internal or external required
Experience managing multiple priorities required
Experience working with people in a service environment required
Previous experience with direct customer contact while exhibiting a professional demeanor required

132

Business Support Executive Resume Examples & Samples

Gathering information for reports and business updates
Assist in the organization of internal and external business events, including logistics
Develop presentation packs and slides for meetings
Creating business reports in MS Excel
Consolidation and upload Weekly / Monthly sales activities and revenue reports
Organise domestic and international travel arrangements. Including booking of all flights and accommodation, Visa arrangement, generation of itinerary and general co-ordination of approvals, advance funding etc, as well
Prepare expanse claims for reimbursement
Schedule management. Preparation / Organisation of meetings and minutes /

133

Business Support Analyst Resume Examples & Samples

Reviews program business unit's actual performance, previous budget figures, expense reports and other data sources to develop budget models. Prepares and manages program unit cost distributions. Prepares comparative evaluation of actual costs against budgeted funds and determines rationale for variances between costs and budget. Ensures accruals are allocated according to established procedures. Provides for funds coordination and makes cost transfers. Corrects billing errors. Prepares regular and special purpose reports for DOE and other customers
Acts as the primary representative to the business units in using the project management system. Provides assistance for the proper allocation of costs into the project management system. Maintains historical records, analyzes trends, establishes cost rates and makes personnel forecasts. Investigates cost structures for new and existing programs. Prepares regular and special purpose reports for DOE and other customers
Prepares business portion of proposals (FWP, RFP, TTP, WFO, etc.). Compiles information and prepares budgets and schedules for field work proposals. Conducts budget validation for field work proposals
Responds to audit requests. Prepares draft response to audit findings and recommendations. Responds to ORO inquiries for information. Performs internal quality assurance audits as requested by program business units
Participates in the development of business policies and procedures. Assures consistency of policy and procedure implementation. Interprets administrative policies for assigned program areas
Represents department on organizational teams

134

Business Support Resume Examples & Samples

Correctly performs all functions related to appointment process (makes all types of appointments, reschedules, sends and obtains new patient information confirms and adjusts as directed)
Correctly performs all functions related to cashier process (collects co-pay, follows guideline for balancing and submitting payments and maintains accurate balance of cash drawer)
Performs all functions related to the EHR or paper medical record (pulls charts, phone calls, scanning, handling lab reports, maintains filing and correct order of charts, follows policy for medical record release, processes medical record information as requested, and follows clinic guidelines for purging/archiving the medical record)
Performs all functions related to reception and patient registrations (acknowledges all patients in a friendly manner, verifies and enters patient information, notifies patient care staff of patient arrivals, maintains tidiness in waiting room)
Performs all functions related to the referral process (completes referrals and pre certifications for assigned patients and maintains documentation, maintains communication among insurance companies, providers, patients, and provider offices, assists patients with claim appeal process)
Performs all functions related to telephone process (answers phones, places calls correctly and utilizes phone appropriately)
Performs all functions related to assigned clinic transcription for the practices
Handles medications for the purpose of receiving, transfer and storage
Assumes other duties as assigned

135

Business Support Lead Resume Examples & Samples

2+ years experience as an Administrative Assistant
Ability to prioritize in a complex fast paced environment
Advanced Office Skills - Word, Excel, PowerPoint and Outlook

136

Business Support Analyst Resume Examples & Samples

Manage a portfolio of applications that span multiple business units/ functions and impact across the Wealth Management business in APAC, with high to very high/serious business risk involved
Equip oneself with in-depth knowledge of APAC Wealth Management applications and all of their components as well as the knowledge of international business units, regulations, pressures and requirements so as to translate business needs into process improvement and technical enhancements
Assist in dealing with business leads across APAC, external suppliers and local contractors in a professional manner
Build a consensus from differing points of view around medium and long-term strategic plans across the APAC Wealth Management businesses
University degree or equivalent in finance, project management, IT or related field
7 - 10 years' experience in program, project and general management, of which at least 5 years' experience in application support and business analysis role in banking/brokerage/investment industry, preferably with support experience of Avaloq
In-depth knowledge of banking guidelines on project management, audit, security, staff management, budgeting, etc
Experienced with methodologies for development, testing/QA, business analysis, PLC, project tracking/reporting are desired
Strong interpersonal, communication and presentation skills (written & verbal) plus excellent relationship-building, teamwork and collaborative skills
Strong influencing, negotiating and liaison skills with the ability to manage multiple stakeholders is a must
Strong vendor management and contract negotiation skills
International exposure and sensitivity to various cultures

137

Business Support Analyst Resume Examples & Samples

Concur expert - expense reporting approval, control function (reports, analyses)
Key business partner in Concur, providing trainings to new employees and yearly updates
Company credit card management (new entry, issues)
Ariba flow
Ariba reconciler
Ariba Completion Agent
ICD template administrator
ICD user manager
Maintaining local procedures, collaboration with different business teams
SAP or similar system user, strong business IM systems experience
MS Excel advanced user
Excellent knowledge of spoken and written English plus Czech or Slovak
2+ years in a similar independent analyst position preferably in multinational company
Experience in dealing with internal & external customers including management, auditors and advisors
Strong problem solving analytical skills
Multi task approach, ability to prioritize correctly and manage more things in the same time
Ability to keep and watch given deadlines
Ability to keep and preserve agreed procedures
Ability to think about possible solutions, take responsibility, make only minimum mistakes and if made any, find them quickly and correct them proactively

138

Business Support Lead Coordinator Resume Examples & Samples

Provide administrative support in contract management matters.This support includes: Preliminary (formal) analysis of files submitted by contract owners according to Stryker procedural rules. Updating contract lists and databases and archiving documentation. Sending, receiving and following contract-related documentation. Filling-in information on Stryker pre-approved forms or templates.Liaising with service providers for contractual related activities such as, but not limited to, translations or affixing of stamps or official approvals by competent authorities. Support drafting reports on contractual activity.Although support concerns all types of contracts, specific focus will be requested on Consultancy agreements with HCPs, Services agreements with 1/3 party service providers and Indirect Channels agreements
Provide administrative support in corporate secretariat matters : assisting the legal department in the conducting of all the formalities related to BODs Meetings, implementation of BODs decisions, registrations at the National Chamber of Commerce, special proxies and delegations of powers
Provide assistance in the management of other topics of legal interest : depending on the activity, provide administrative support to tender or litigation activities, upon request of the legal management
GO TO MARKET Meetings AgreementsFiltering the requests of Marketing for Events that the Events Team organizes at GTM Budget, ensuring that the requests are compliant with the internal Company’s procedures and with the law requirements. Preparing the drafts of contracts according to the approved template to be validated by the Legal Office. Maintaining correct archive and inform Finance for the invoicing of the amount stated in the contract once the contract is correctly executed
Internal Business Meetings Organization Being the point of reference for the Sales Team in the organization of Internal Business Meetings such as

139

Business Support Executive Resume Examples & Samples

Prepare monthly operational performance reports
Analyze operational reports to explain operational trends and business cycles
Perform data scrubbing activities on manual order logs
Consolidation of manual order logs for reporting
Preparation of ad-hoc reports, as required
Drafting operational process workflows, as required
Tracking of Assets (Staff laptops and mobile phones)
Tracking of staff movement
Operational support, as required
Advanced proficiency in MS Excel, Visio and PowerPoint
Diploma in IT/Business preferred
2 years working experience in Order Management is preferred
Experience in a fast-paced work environment with a positive attitude and an eye for details
Able to adhere to work timelines and adapt to meet changes in urgent requests
Ability to liaise/communicate with different departments locally and overseas, is preferred

140

Enterprise Application Services Business Support Lead Resume Examples & Samples

Manages the allocation of work to the OSP engineers carrying out application support work on behalf of EAS, including the initial triage of tickets and provision of regular updates via Remedy
Defines SLAs for issue resolution and tracks performance against these
Assesses and reports on the quality, timeliness and value of work delivered by OSPs on behalf of EAS
Arranges for SME support for complex issues and knowledge transfer
Organises necessary access to systems and functionality to enable OSP engineers to carry out functionality
Works with wider EAS team to ensure resolution processes are created, documented, and understood
Ensures that appropriate audit records (SRs/RFCs) are raised for work carried out, seeking approvals as appropriate
Holds Service Review meetings with OSPs, outlining the reporting that they are to provide
Creates and enforces the templates for tickets being raised into EAS
Holds performance review meetings with EAS customers, reporting on ticket quality and SLA performance and seeking opportunities to reduce ticket flow into EAS
Handles escalations and requests for updates from other departments
Carries out trend analysis, identifies and drives opportunities to improve service
Plans the transfer of repeat activities away from EAS SMEs to allow their time to be optimised
Attends handovers and ensures that OSP engineers receive appropriate knowledge transfer in readiness for new functionality
Engages with the appropriate SMEs to maintain and report on the EAS bug, incident and risk registers
Co-ordinates and compiles reports on all aspects of EAS activity
Provides cover for the EAS Manager as necessary
Experience in a role with responsibility for the management, assessment, tracking and reporting on workloads
Daily use of MS Office in prior roles – Word, Excel, Powerpoint
Reporting and data analysis – via BMC Remedy would be of benefit but track record of regularly gathering and reporting on data critical
Strong written and verbal communication and negotiation skills
Technical background advantageous but not critical. More important to be able to process and understand given information and engage with technical and non-technical parties at multiple levels
Telecoms background advantageous but not critical

141

Associate Dir Clinical Group Business Support Unitedhealthcare Retiree Solutions Resume Examples & Samples

Unrestricted RN license
Prior health plan sales experience
Data analysis and interpretation skills
Expertise in the care of older adults, geriatrics and end-of-life care

142

Business Support Emarkets Resume Examples & Samples

Technical advice and support administration: taking a prominent role in design, development, review and implementation of technical solution proposals, as well as the preparation and review of functional specifications
Service management: maintaining SLA’s, manage client satisfaction, plus incident and change management
Business development: assist with creation of annual business plans as well as development and monitoring of business cases
Sales support: onboarding of existing clients to eMarket platforms, accompany user-client visits, develop marketing and communication about eMarkets systems

143

Business Support Administrator Resume Examples & Samples

Assisting with preparation and analysis of reports, budgets, forecasts and other targets
Front of office
Report validation and reconciliation
Handling of supplier invoices in our workflow tool
Travel organisation
Assisting with month end processes
Reconciling expenses
General administration tasks

144

Business Support Leader Resume Examples & Samples

With client technical support process, support tools, terminology and direct client interaction
In position that required a high degree of analytical ability
Working with or managing delivery results
Collaborate with other teams to deliver required business results

145

Business Support Analyst Resume Examples & Samples

Organizes and reviews data and translates into usable information for leadership, identifying both operational and process improvement opportunities
Supports day to day queries and ad hoc reporting/analysis requests, ensuring content and deliverables are executed in a timely fashion
Explores, documents and institute innovative ways to analyze and report on survey data
Creates charts, graphs and presentations which effectively communicate operational and process improvement opportunities
Designs and maintains system dashboards which meet the needs of Avnet Global
Communicates with outside vendor, in design and maintenance of Enterprise Management self-service platform
Works with Customer Engagement team in survey design, sampling strategies and overall data maintenance, ensuring timely launch of each survey wave
Helps develop and implement best practices, specific to regional reporting, data views and analysis needs
Works with global regional leadership to design transactional survey processes
Establishes cross-functional relationships with individual contributors as well as leadership and other program stakeholders, throughout all global regions
Five years of relevant work experience in a related industry

146

Business Support Administrator Resume Examples & Samples

Performs both administrative duties and business/data analysis or preparation
Conducts research to abstract information in preparation for meetings and special projects
Participates on project teams in a variety of capacities depending on area of expertise. Monitors and reports on project/assignment status
Provides decision support to business through effective data analysis and accuracy
Reviews data from various enterprise level sources and translates this data into usable information for management and customers
Responds to specific requests for business intelligence information ensuring content and deliverables are executed in a timely fashion
Ability to exercise high level of discretion and independent judgment when making administrative decisions and taking action on behalf of superior based on knowledge of company policies and procedures
Ability to work independently on projects, determining method of research, data, and information requirements and analysis techniques
Ability to communicate effectively both verbally and in writing
Ability to coordinate and prioritize multiple projects. Ability to meet deadlines
Strong teamwork and interpersonal skills and skilled in communicating with all management levels. Tactful, professional, and the ability to maintain confidentiality
Solid business analytical skills
Five years of progressively responsible administrative assistant or support experience
Three or more years of experience in business systems or data analysis and project coordination experience
Advanced experience in Excel, along with extensive knowledge of MS Office Suite products and the Internet

147

Business Support Operation Specialist Resume Examples & Samples

Ensure high customer satisfaction by having a quick turnaround time for BP contract creation and validation. Contracts should be created precisely, according to guidelines
Support Accounting reconciliation queries
Keep daily contact with Account Managers, Country Offices, other departments of IGF and IBM
Support Accounting input (Accruals, Reconciliations)
Produce measurements and manage controls
Take part in special projects and other tasks as assigned
Meet measurement targets, support the IGF Management Team (local and central) in meeting its monthly measurement objectives
Help training and education of new team members
Italian: Fluent
At least 6 months experience in financial/customer facing position

148

Manager Business Support Resume Examples & Samples

Working with system support management (Programs, Engineering, and Technical Publications) and other stakeholders to leverage program growth and enhance systems engineering service offerings
Maintaining and refining road-maps for existing businesses, including key product life cycle gates and investment points
Providing subject matter expertise in support of business pursuit initiatives
Identifying, developing and proposing funding sponsorship/support from various external sources
Assisting with the development of business cases for customer investment for L-3 funded projects
Participating in various industry forums and, as appropriate regulatory bodies
IN-ES
Familiar with the aviation and defence industry, ideally as it relates to the support of military electronic systems in both airborne and maritime environments
A minimum of three years experience in a related business development position
Demonstrated ability to develop actionable plans and recommendations related to existing product line growth or new market & product marketing entry
Prior experience as a user in the operational support of complex systems and equipment
Understanding of business case processes, including market positioning, competitor assessment, and financial analysis
Advanced user of MS Office suite (Powerpoint, Word) and Adobe Photoshop or equivalent

149

Receptionist / Business Support Resume Examples & Samples

Purchase, document and maintain stock levels of all stationary and various facilities items within the CAS office
Arrange, sort and distribute all courier, post and other deliveries as required
Coordinating of security ID card system
Wincanton, IFS and CAS Account: ensure tracker is up to date, continue to arrange collection and delivery of files as each mandate requires
Ensure all policies and procedures are up to date and efficiencies proposed

150

Business Support Resume Examples & Samples

1 year of general office or secretarial experience
Operates personal computer using a word-processing application and has knowledge of other software applications
Operates standard office equipment

151

Business Support Analyst Resume Examples & Samples

Learn GfK proprietary web-based data module and how to extract the necessary information from it
Develop presentations for retailers and manufacturers that highlight opportunities for business growth
Work closely with participating retailers as part of the GfK Commercial team to provide industry insights to retailers to support their businesses
Effectively communicate with small business owners with expert knowledge in the industry
Ad hoc projects, as needed
2-5 years of experience in the Consumer Packaged Goods (CPG), market research, or tires industries
Experience providing analytics to clients and ability to communicate insight into client business issues
Technical proficiencies in Microsoft Office software
Strong technical aptitude for learning new software
Experience in client facing role(s)
Detail-oriented team player with good problem-solving and project management skills
Ability to multi-task; strong organization skills

152

Business Support Lead Resume Examples & Samples

3+ years analytical experience working in highly matrix environment with the ability to summarize and consolidate data/information
Efficiency in communicating complex informationto include strong communication skills both written and oral
Experience developingexecutive level presentations
Effectiveness in time management and the organization of work load
Ability to review the procedure for support and to pinpoint opportunities to develop the efficiency of business
Experience handling sensitive business information
SharePoint acumen

153

Senior Coordinator, Business Support Resume Examples & Samples

Manage effective and efficient on-site on-boarding and off-boarding of external contractors
Ensure daily validation of time entry, utilizing union agreements and vendor contracts
Ensure that the business support team consistently meets tight reporting timelines
Participate in annual business planning
Provide input on yearly purchase order (PO) creations in alignment with the approved annual budget
Manage on-going cyclical support for in situ full time contractors including booking all flight bookings, reclassifications and mobilizations, accommodation reporting and waitlists, and training records
Provide consultation, guidance and advice to the organization on process issues and maintain ongoing relationships and communication
Five or more years of experience dealing with union agreements and complex vendor contracts
More than five years of experience with SAP (Time Entry, Finance, Mobilizations and Plant Maintenance preferred)
Business or a related degree from a recognized college or university
Strong SAP and Microsoft Office skills
Strong understanding of financial processes and the impact of on the end-to-end process
Exceptional business aptitude with the ability to analyze and problem solve with a continuous improvement mindset
Ability to exercise non-authoritative leadership skills across functional boundaries to resolve issues

154

Business Support Analyst Resume Examples & Samples

LI-TR
Supervises, coordinated and give support in all the activities of the CSC (attention of calls, processing of deliveries, deleting orders nonleaded, emit and assign notes of credit and debit, etc.)
University Degree in International Business or similar
At least 3 year of experience in similar position preferably in logistics
Experience in Customer Relation Management Systems (CRM System) preferred
Proficient in Microsoft Office and Outlook
Ability to establish adequate personal relationships
Analytical capacity and ability to work under pressure. Ability to solve problems in adequate way
Proactive and detail-oriented

155

Business Support Academic Resume Examples & Samples

Technical support to our customers – especially within ELISA, turbidimetry/nephelometry and flow cytometry
Collaboration with, and technical support to, our Production departments
Analytical work in relation to our customers’ technical needs in connection with business development
Project lead on customer care activities
Support for Business Managers

156

Business Support Executive Resume Examples & Samples

At least 3 years of related professional working experience
Excellent writing and communications skills in both Vietnamese & English
Ability to work cooperatively and interact effectively with staffs and cross function
Ability to meet quick deadlines and prioritize multiple projects
Work under high pressureAdministration

157

Specialist, Dmtm Business Support Resume Examples & Samples

Bachelor degree, major in Business Administration/ Economics/ Finance/ Accounting
Ability to manage tasks and time well
Negotiation skills and relationship building
Willing to move around (HCMC Area) (if necessary, not often)
Excellent in English
Generally 2 year of data running/report, experienced in Insurance field is a plus
Enjoy problem solving scenarios, has strong analytical and numerical skills
Can get on with a wide range of people, good motivator and able to support others
Microsoft Word, Excel, Power point, Outlook…

158

Business Support Analyst Resume Examples & Samples

Project Support: 70%
For any type of project covered by Business Support provide input into project documentation: BPD, BRD & FRS
Analyze and document processes related to their assigned function as required
Analyze complex market changes and impact to Operations
Write/review test scripts and perform/review UAT
Work with operational teams to ensure readiness for implementation
Alert management if there is an inappropriate level of SME coverage on projects
Prepare or assist Senior Business Analysts with, documenting user guide and/or related documentation to aid Operational areas with any training or procedural changes that may be required following implementation
Provide back-up support to Senior Business Analysts on medium and large projects, assisting with writing test scripts and perform UAT
For Operation’s process re-engineering projects perform analysis to assist with planning process change and coordinate activities to implementation
Business expertise
2 years custody experience with at least 1 year in operations required to be able to understand impact to assigned function during business requirements gathering and functional specification reviews of projects. Must have the experience and confidence to identify and raise risks and manage to resolution
Nature & Area of impact
Interaction / Interpersonal skills

159

Business Support Executive Resume Examples & Samples

Have a minimum of 12 months’ experience in a similar role
Be organised and able to work to deadlines, capable of multi-tasking / prioritising and able to manage numerous people’s expectations
Have a good work ethic, be articulate, outgoing and able to communicate well verbally and in writing
Be calm, diligent and have excellent attention to detail
Want to be part of a growing team that works hard and celebrates success together
Be flexible, creative and able to demonstrate initiative
Competent in using Microsoft Outlook, Word, Excel and PowerPoint
An interest in Learning and Development would be desired

160

Business Support Analyst Resume Examples & Samples

COS - Able to demonstrate competent understanding and usage of the COS ten practices and functions as a method of continuous improvement to support the business
Ability to travel up to 50%
Facilitating Internal Relationships and Consensus - Understands tools & techniques needed to pull a broad mix of people and related skill bases together for a common purpose and goal. It will often involve ability to influence because people on your team will very rarely report directly to you as a leader. Group dynamic techniques to have an individual or group work through a challenging issue, probe for issues/concerns and drive to consensus
Manage Customer Relationship - Uses an appointment tracking system, documents call plans, meeting notes and action items. Has established rapport, delivered on commitments, and developed a positive relationship with customers. Identifies decision makers and those influential in the decision process and effectively communicates with them. In managing this relationship, displays core values (e.g. empathy, etc.) and is able to adequately interrogate matter to identify root concerns
Develops Systems and Processes - Solid understanding of how to develop systems and process. Applies systems and processes to improve and complete work at a team/departmental level. Works to eliminate system and process inefficiencies and roadblocks. Demonstrates consistent use of structured work documentation (e.g. communication channels, work steps, procedures, checklists, or flow charts)
Innovate - Solid understanding of innovation skills and approaches. Takes initiative to generate new ideas within scope of responsibility. Seeks perspectives of others when solving problems or improving processes. Seeks advice when considering risks. Demonstrates willingness to consider new possibilities
Analyze Issues - Solid understanding of how to analyze issues. Demonstrates use of analysis skills to learn and analyze information in a timely way. Understands complex concepts and problems and identifies how they relate to key processes. Applies accurate logic in solving problems. Differentiates what is critical and what is important while not getting bogged down in details
Tolerance of Ambiguity - Can decide and act without having all the details of a situation. Tolerates uncertainty. Can comfortably assess the risk of uncertainty. Acts resourcefully when dealing with ambiguous situations. Shows great evidence of the skill being performed and can use the skill to accomplish required job tasks
Influencing - With minimal supervision is effectively able to encourages others to change their mindset and/or behaviors to achieve positive results. Presents convincing justification for others to accept ideas and plans. Encourages the open expression of opinions and disagreements. Shares responsibility for defining and structuring the work to be done. Effectively gains commitment with others to produce high quality work. Commands the respect and attention of others. Motivates people to take action. Engages in constructive problem solving with others. Pays attention to and seeks to understand others. Establishes trust and credibility in relations to others. Capitalizes on influence and relationships to establish strategic advantage. Enlists the support of his or her management to influence other senior managers
Six Sigma - Understands the basic principles of the Six Sigma program and participated on a Six Sigma project team
Intermediate level of relevant work experience required
Experience across organizations and global regions preferred. Knowledge of the function being worked in preferred. Experience in managing the development of training
Provide clarity on effective use of CMI’s SCC solution (Business Processes & System) to support plant based Superusers
Manage relationship with user base with regards to testing, training, new solution adoption, readiness,and enhancement / change requests
Analyze, Root Cause and provide corrective action to reported Superuser issues
Ability to support new users through complex processes
Good understanding of the Oracle software

161

Senior Business Support Resume Examples & Samples

Requires thorough knowledge and experience in functional methods support
Plan, develop and implement (manage) projects of some complexity
Make sound business decisions
Proactively propose process implement or solutions to problems
Associate's Degree or equivalent work experience
Advanced to expert knowledge of Microsoft Office products

162

Business Support Lead Resume Examples & Samples

Ability to quickly learn new processes quickly
Superior leadership, problem solving and organizational skills
Ability to manage and shift priorities when needed
Microsoft Office (Word, Powerpoint, Excel)
Analytical skills to include gathering requirements, technical design, writing code/building queries, data analytics and data analysis
Understanding of Fraud Operations policies/procedures
SAS/SQL experience
Reportnet experience

163

Emerging Business, Business Support Resume Examples & Samples

Preferably diploma with relevant working experience in administrative assistance
Proficient in Microsoft words and excel
Independent, resourceful, meticulous, adaptable, ability to work under pressure, positive work attitude
Able to multi-task, matured with good problem solving skills
Diligent with attention to details

164

Business Support Official Resume Examples & Samples

Are you results focused with a proven track record of delivering results?
Communication and Influencing-genuine two way communication to achieve consensus and progress
Problem Solving & Decision Making-making timely, quality decisions
Teamwork and collaboration-working together to deliver results
Planning and priority setting-getting things done effectively and efficiently
Results Focus-achieving results resiliently

165

Transactions Services Business Support Resume Examples & Samples

Support Transaction Managers by compiling and organizing relevant lease documentation and site specific information to support real estate transactions
Perform property specific searches using software such as Geowarehouse and JD Edwards
Draft documents such as notice letters, cost sharing agreements, and Requests for Authorizations
Obtain, coordinate, document and communicate customer approvals related to lease renewals and owned sites
Liase with other internal SNC Lavalin O&M support departments to ensure that lease documents are received, recorded and stored in accordance with company policy and broker compliance regulations. Ensure that Corporate Compliance system is accurate and up to date
Monitor Expiry report to ensure that no options or expiries are missed
Respond to Transactions related queries from clients, customers and other SNC Lavalin O&M departments (Lease admin, Facility Mgmt, Performance Mgmt, Bell Real Estate, Third parties)
Process invoices and interface with Accounts Payable
Assist Transactions team with presentations, reports, searches and other tasks as assigned

166

Manager, General Business Support Resume Examples & Samples

Lead Commercial Aftermarket strategy process and drive strategic and part delivery improvements
Influence and support key spares initiatives, including inventory optimization, demand planning, part recovery and workstop burndown, and sales campaigns affecting the P&W Spares
Lead the development of new growth initiatives and spare parts partnership opportunities for Commercial Aftermarket
Support financial planning and profit assurance activities
Participate in operations / supply chain reviews, demand planning meetings, and Program reviews

167

Business Support Analyst Resume Examples & Samples

Cross departmental collaboration during close & forecast periods
Supply accounting with balance sheet reconciliations
Responsible for creating various types of Month End analytics and providing to Channel Analysts to assist in the Monthly Financial Close
Maintain SKU level tracking system for profitability & margin analysis
Interface with Sales, Marketing and Sales counterparts to ensure attainment of monthly financial targets
Drive process improvement and standardization amongst National Accounts – to include PO Management, Documentation, Implimenting and Managing Document Retention system
Assist as needed with Internal and External Audits
Manage and validate body of customer support claims
Unquestionable business ethics and integrity
Robust business understanding
Financial analysis experience including

168

Business Support Analyst Resume Examples & Samples

Provide 2nd level support resolving functional and system errors identified or escalated by Business Partners
Ability to support a suite of technologies and applications including Saas applications such as Salesforce, Marketo, Taleo, Workday, Qliksense etc
Monitor and maintain operational readiness of all enterprise applications
Identify and proactively fix system issues through monitoring and early watch reports
Work with other teams to resolve infrastructure related problems (i.e. Server, Network, and Database) where appropriate

169

Business Support Technician Resume Examples & Samples

You will receive fully paid training (mandatory full time attendance during the session)
You will have access to a wide range of benefits (medical and dental) and the opportunity to participate in a pension plan, a group RRSP and a stock ownership program
We believe in developing our employees – you will have line of sight to a rewarding career with growth opportunities in the areas of Chat Support, Problem Coordinator, M2M and Network support
Effectively manage multiple issues simultaneously while meeting expected deadlines
Provide technical support for resolution including, equipment functionality, configuration and repair, account provisioning, application support, software downloads, and network connectivity
Educate customers on new releases and/or possible updates on their products
Establish a strong partnership with our business customers and act as the customer’s advocate during outages, ensuring a high degree of customer satisfaction through a strong communication process
Ensure that all customer interactions are thoroughly documented within the ticketing system
Take accountability to effectively solve issues from beginning to end
Take the initiative to identify opportunities or problems and ensure appropriate action is taken
Receive and incorporate feedback to improve personal and business performance
Actively contribute and promote Departmental Business Deliverables both current and future
Contribute to Rogers’ knowledge assets through the Knowledge Management System
Strong understanding of all Apple, Android, BlackBerry, and Windows Tablets and Handhelds, Cellular Phones, Rocket Hubs and other data devices
Knowledge of email message flow including BlackBerry and other MDM solutions is an asset
A+, Network+, Microsoft Certified IT Professional (MCITP) or similar designation is an asset
Expert level knowledge of Rogers Wireless line of Business and Tools (Vision21, ICM, and associated support tools) is an asset
Expertise in Microsoft and Apple computing platforms (Windows and MAC OS)
Knowledge of wireless network topology for GSM / EDGE / HSPA / UMTS / LTE
Availability to work flexible shifts (including evenings, midnights, weekends and holiday’s) in an environment operating 7 days a week, 24 hours a day
Demonstrated application of a sound troubleshooting strategy, particularly under conditions of critical severity with customers of small, medium, large and public sector segment
Possess strong written and verbal communication skills
Excellent customer service, interpersonal, and organizational skills
Excellent Keyboarding skills
Demonstrate the ability to multi-task (type and talk, type and listen)
A passion for working with new technology and continuous learning
Target start date: November 28th 2016

170

Digital Banking Business Support Resume Examples & Samples

Bachelor’s Degree (within Communications or Marketing preferred) or equivalent work experience
Detail oriented, ability to interpret data and compile it into value-added information for leaders
Strong presentation, communication and organization skills. Ability to plan and facilitate meetings, prepare communication materials
Proficient in Microsoft Office tools (Excel, Power Point, Word)
Proficient communicator who instills confidence with executives and their directs

171

Retail Client Service / Business Support Resume Examples & Samples

Own the overall operational client service experience in partnership with the Client Businesses throughout the client lifecycle and develop strong working relationships with key stakeholders within BlackRock to assist the firm in effectively meeting clients’ service needs
Facilitate diagnosis of complex client service issues, identify trends that point to service deficiencies and own resolution, working with the appropriate internal and external delivery teams to ensure timely and accurate response
Own and evolve the core service offering and drive continuous improvement both internally and with external service providers such as custodian banks, depositary banks, fund administrators and platforms
Represent the client intent where necessary for change events and implementation of new solutions, including facilitating the handling of client requests for bespoke services and ensuring that any solutions effectively balance the needs of the client with those of the firm
Focus on sustaining the highest level of client service, while demonstrating risk awareness and a strong focus on an appropriate service delivery control framework
Assist relationship managers in leveraging service delivery functions effectively and appropriately to increase client service quality
Champion awareness and knowledge sharing of client service functions with the client businesses
Build and constantly develop knowledge of BlackRock’s service delivery framework, products and capabilities, remaining current on industry and market developments as well as major activities, challenges and successes within BlackRock

172

Business Support Leader Resume Examples & Samples

Leads the business support unit, and where needed, conducts analyses into CCO US operations and their effectiveness
With CCO US Country Head, establishes and maintains a framework of performance measures to evaluate US progress over time and productivity
Supports the Line Manager – Study Start Up in establishing and maintaining a set of clinical trial start-up measures to enable the department to assess and improve start-up timelines and speed to start-up
Oversees the interaction of CCO US with Functional Excellence by identifying and notifying CCO US Leadership and Extended Leadership of opportunities, and profiles the resource, skills and expertise needs of projects and initiatives
Oversees the appropriate use of available systems required in respect to the role (e.g., Pharma Res, PlanSource, CTMS, etc.) and other systems and data sources needed to evaluate the departments operations and effectiveness
In conjunction with the CCO US Leadership Team, implements strategic solutions to increase efficiency and drive productivity, including making use of all available measures to appraise the local situation relative to peers and industry wide standards

173

Business Support Executive Resume Examples & Samples

Product & Business Support
Support Product & Sales Managers on product stocking for common selling products
To work closely with Sales Managers to manage Special Price Requests (SPQ)
Generation of reports focusing on sales & revenue trends of key suppliers. Reports generation for monthly MBR and when appropriate to the reporting manager
Support product registration & regulatory matters
Assist company’s Management Representative in audit documentation
Administrative suppprt role on CRM System
Formulate Price List
Prepare price list for Singapore. To work with marketing / product management/ supply chain on pricing in the Solomon System to appropriately reflect on intended pricing to the market
Maintain proper records and filing on pricing (e.g. discount structure, correspondence with supplier and dealer, update of new price list etc)
Calculate selling prices based on Product Managers input
Prepare data for uploading price info into Solomon and Singapore
Monitor weekly exchange rate to analyze impact on the selling price
To prepare the cost price formulation matrix approval on quarterly basis
Resolve queries on pricing
Update & monitor Solomon product discount
To immediately update the sales teams with any changes initiated by vendors that may affect our position in the market
To work closely with Sales Managers and Marketing team to develop bundling for range of products sold, developing appropriate marketing programs that will be effective in the market
To work with marketing team on updating and maintaining our website to correctly reflect our offerings
Assist Product Managers in compilation of data for reporting vendor performance

174

Business Support Analyst Resume Examples & Samples

Ability to multi-task and work in a challenging fast paced environment
Able to build effective relationships with multiple levels
Possess a passion for service and excellence
Ability to think critically, analyze, prioritize, take initiative and problem solve
Innovative with a focus on efficiency and automation
Maturity, professionalism, and high level of discretion are required
Ability to communicate financial information to a non-financial audience
Strong presence with the ability to interact with leadership
Ability to execute against deadlines with accuracy and a high degree of quality
Can clearly articulate points of view and provides compelling rationale to influence decisions
Understands of financial forecasting strategies and techniques
Understands of the links between strategic and financial planning
Expert knowledge of Microsoft Excel (macros/visual basic, pivot tables, look-ups, etc) and PowerPoint
Experience with Hyperion Smart View and PeopleSoft is a plus
5 - 8 years of financial analysis, planning and modeling experience. MBA could be used for 2 years of experience

175

Business Support Analyst Resume Examples & Samples

Collaborate with project team, Product Manager, business and technology partners to jointly identify data needs required to deliver the next generation of wealth management technology solutions
Ensure business requirements are being met with the delivered business functionality of the vendor solution and highlight differences and potential changes/solutions
Develop and communicate process changes, enhancements, and modifications – verbally and through written documentation – to management, peers, staff, and other employees so that issues and solutions are understood
Work closely with vendors to manage issues as they arise. Work with vendors to understand the product capabilities and how they can be leveraged more effectively by the fixed income team
Actively engage with the project team to help determine the best implementation and approach
Communicate results and insights with project teams and stakeholders (e.g., through live presentations and ongoing analysis/reports)
As part of the Private Wealth Management (PWM) Technology Support team provide the morning support for trading desks in New York and San Francisco
Work closely with the PWM Support team to provide domain experience and expertise related to Fixed Income Securities
On periodic basis as the work demands be part of the project teams for helping define and design solutions that help streamline the trading and portfolio functions for the fixed income desk
BA in Mathematics, Finance, Computer Science, or Engineering required
3-6 years of relevant work experience with background in fixed income trading and portfolio management
Knowledge of discretionary portfolio management– with ability to interpret business practices into system requirements
Ability to showcase working with portfolio managers and trading professionals (front office facing)
Clear, high-level understanding of complex data models
Excellent communication skills, including ability to present effectively to both business and technical audiences at all levels of the organization
Strong orientation to clients, including demonstrated ability to understand needs and apply this knowledge to drive data enhancements
Strong understanding of traditional and alternative asset class investment data, including but not limited to equity, fixed income, private equity, real estate, derivatives, mutual funds, ETFs, global assets, foreign exchange, etc
Consistently demonstrates and follows high standards of integrity in business decision-making
Looks toward the broadest possible view of an issue/ challenge; can easily pose future scenarios; can think globally about all aspects of the Bank; can discuss multiple considerations of an issue and forecast them into the future; understands how the Bank works, competes, serves clients, and generates shareholder value
Demonstrates excellent communication and interpersonal skills; able to communicate clearly and concisely in a variety of settings and styles; is effective in a variety of formal presentation and meeting settings
Requirements gathering required
Process flows mapping required
UML a plus

176

Business Support Analyst Resume Examples & Samples

As part of the PWM Technology Support team provide the morning support for trading desks in New York and San Francisco
5+ years of relevant work experience with background in fixed income trading and portfolio management
5+ years of relevant experience in business analysis and/or data management
Ability to showcase working with portfolio managers & trading professionals (front office facing)

177

Hospice Business Support Coordinator Resume Examples & Samples

Provides administrative and customer or vendor services in assigned area. This may include performing business support functions and related administrative tasks to support a program or process
Reviews and/or audits documents, forms or invoices for appropriateness/accuracy. Initiates corrective action, as appropriate
Corresponds with customers, patients, potential candidates, and vendors using defined formats and procedures, via verbal, electronic and written communications

178

Business Support Resume Examples & Samples

2 years or greater of general office or secretarial experience
Annual Skills Competencies
Annual TB screening/Test
Hepatitis B consent/declination documentation
Annual Compliance/Integrity Training
Annual Education

179

Business Support Analyst Resume Examples & Samples

Demonstrated experience as first level support
In-depth understanding of ERP processes
Experience in supporting business critical applications
Thorough working knowledge of various software applications including

180

Business Support Analyst Resume Examples & Samples

Demonstrated intermediate to advanced PC proficiency in Microsoft Excel and PowerPoint is essential
Visio and Access, proficiency preferred
QlikView experience preferred
Knowledge of SharePoint & maintaining web pages desirable
A BS/BA degree, preferably majoring in Business, Economics, Operations, and/or MIS
Results-oriented, forward-thinking, confident undergraduate with a Preferred Cumulative GPA of 3.3

181

Business Support Apprentice Resume Examples & Samples

Providing general administrative and business assistance to the Senior Management Team
Ordering and monitoring of stationary and other office related items in line with company procurement procedures
Supporting the Health and Safety Group with general administration
Carrying out general office management duties such as management of noticeboards, championing the clear desk policy, acting as the IT Champion, working with the caretakers and cleaning team to ensure a quality office environment for staff, manage the pool cars etc
Good communication skills (verbal, written and face to face)
Strong organisational skills and the ability to meet deadlines
Strong attention to detail skills and dedication to quality outputs
Worked as part of a team as well as on your own successfull
Enthusiastic and willing to learn
Committed
Organised and able to meet deadlines
Able to maintain confidentiality and to handle sensitive information
Able to work successfully as part of a team and relate well to people
Able to prioritise workloads
Willing to take part in community volunteering where required
Competent IT Skills
Willingness to work flexibly when required and provides general administrative support to other disciplines when required within the partnership
A minimum of five GCSEs grade C or above (or equivalent) which must include English and Maths

182

Business Support Resume Examples & Samples

Applicants must be at undergraduate level, currently studying Business Administration with HR/Finance or related degree and available for one year’s placement
Excellent communication (verbal and written) & interpersonal skills
Strong influencing skills,
Methodical and accurate
Strong organizational skills and ability to multitask
Must demonstrate proficiency in the use of Microsoft Office suite including Outlook, Word Excel, PowerPoint etc
Providing administrative support re: recruitment, staffing and requisition logistics
Accurate and timely maintenance of local employee data – holiday/flexitime tracking, absence and headcount data to support finance
Assist with recording and identifying fixed assets and software licenses
Facilitating visitors to the site with hotel & dinner reservations and travel logistics
Assisting with the day-to-day efficient operation of the Engineering Department

183

Business Support Analyst Resume Examples & Samples

Providing application support to Admin Business users across 3 different locations
Monitor case management queue and distribute cases to other team members
Carry out regular support tasks i.e. Produce Leaver SRP, Setup OneView enrolments etc
Liaising effectively with various stakeholders (both onshore and offshore) including Business Teams, third-party development companies etc
Good knowledge of Mercer’s suite of DC applications (including Mercer Pension Manager, SMART, OneView, WICM, DocGen etc)
Previous experience administering DC schemes would be advantageous

184

Risk & Control & Business Support Head P & A Manager Resume Examples & Samples

Drive correct and timely design and implementation of control practices meant to increase the control awareness within the department as well as ensuring that operational risks are managed appropriately
Maintain appropriate documentation of roles and responsibilities as well as enhancing QA processes
Supporting FP&A GPOs in driving the finance transformation objectives, including but not limited to driving adoption of new tools (Citi Insight) and processes
Leading the FP&A teams under the umbrella of GPO Business Support
Establish partnership with Mumbai in the development of data asset to drive informed decision making
Developing and sponsoring continuous process improvement efforts
Support the development and implementation of standardized reporting processes
Assisting in the development of success criteria, best practices, metrics and benchmarks, to include monitoring and managing adherence to SLAs, KPIs and targets
Supporting strategic resource / placement efforts to drive productivity
A background in finance and accounting, and project management is strongly desired
Outstanding analytical, strategic and problem solving skills coupled with strong finance and internal control skills
A proven track record of collaborating and building relationships and influencing across the organization
Strong and demonstrated execution skills
An ability to understand and synthesize strategic direction and translate in to the delivery of successful results
Desire for continuous learning and creates environments where employees are provided development opportunities
Outstanding communication, interpersonal and influencing skills coupled with an ability to build a broad base of support among key decision makers at all levels of the organization
Ability to manage multiple deliverables, excellent time management and prioritization skills

185

Business Support Apprentice Resume Examples & Samples

Responsibility for drafting and coordinating responses to all Highway Maintenance related queries via telephone, email and on the Members Enquiry System
Assist in the production of plans, documents and reports including the use of computer systems
Responsibility for applying and monitoring the permit system for working on the adopted Highway
Assist, as necessary, other team members
Support the Highways Maintenance Team
Inputting of key operational data into databases
General administrative support including typing, filing and scanning
Answering the telephone
Taking meeting notes and chasing actions
Worked as part of a team as well as on your own successfully
Proficent writing skills
Ability in Microsoft Powerpoint
Ability to establish and maintain good working relationships
Ability to demonstrate a flexible approach to work
Previous experience in a customer focussed role
Previous experience of working with elected members, general public, council officers and other external stakeholders

186

Business Support Analyst Resume Examples & Samples

Gathers, collects, records, tracks and verifies data and information from multiple sources
Compiles, reviews and summarizes data for review and/or analysis by other staff members
Uses software for functional area, to compile and generate reports, statistics, timeline, tables, graphs, correspondence and presentations with some direction from other staff members
Provides routine data and information to others on functional unit processes and procedures
May perform other duties as required

187

Business Support Analyst Resume Examples & Samples

Process all joiners, movers and leavers across fraud operations and Westwood service centre, and maintaining the fraud ops staff database to allow for accurate reporting of headcount
Provisioning and LAN Admin & control for all Fraud Operation & Westwood Service Centre onshore & off-shore teams. Complete end to end provisioning for bespoke systems
Ownership of system re-certification and attestations, ensuring alignment to profiles are maintained and controlled
Act as a dedicated point of contact and support escalation of system issues, working with service managers and provisioning teams and using high levels of attention to detail, to identify resolution
Procurement support and ownership of supplier invoicing and costs, monitoring costs against budget
Processing and tracking software and hardware requests as well as challenging requests which do not have required approval or justification
Provide support and operational readiness for technology initiatives into Fraud Operations and provide systems and access knowledge and expertise to change teams
Leading small change activity and review/remediation activity end to end to ensure risks are proactively mitigated across the operational areas, this includes; profile and drive migrations, access and permission reviews, system alignments, system onboarding and offboarding
Working within tight timeframes and ensuring service levels within the team are met so that our colleagues can continue to provide a seamless customer service
Systems knowledge such as Gateway, Fullserve, PegaCard, Connect Apps, Edocs, Experian systems
Formal Excel, Access, SharePoint and Word training would be an advantage
Operational knowledge of Fraud or Account Opening, Closing and bereavement would be an advantage

188

Business Support Trainee for Tools & Processes Resume Examples & Samples

3rd or 4th year of studies at the university
Fluency in English – both written and spoken
MS Office - Very good level of user experience
Willingness to learn and work in team

189

ITS BP DCV Business Support Resume Examples & Samples

Lead ITS strategies supporting DCV/GM Business Support needs with the key business stakeholders, with a strong focus on Marketing Operations, Promotional & Non-Promotion Meeting Management, Sampling Optimization, Incentive Compensation, and Field Force CRM Operations
Collaborate across the DCV functions and other Business Entities with Business Partners to ensure synergies across platforms
Align Business Strategies with ITS strategies through the development, execution, and measurement of capability roadmaps
Facilitate initiatives between vendors and business stakeholders to ensure business needs are met with high customer satisfaction. Review processes with an eye towards improvement and ensure activities are consistent with the overall commercial model
Communicate about initiatives and learnings internally and externally to Business Support, Marketing & ITS (this includes other ITS functions in the Group, affiliates, vendors, partners)
Evaluate, scout, discover, understand and vet new and emerging platforms that can improve Sanofi’s commercial (Sales & Marketing) efforts and drive efficiencies
Experience and ability to build effective working relationship and collaboration with business and all stakeholders
Strong pharmaceutical industry background with detailed knowledge of business processes in scope, of business strategy and especially of business challenges and trends
Ability to translate business vision and strategy into systems initiatives
Effective influencing skills and negotiating skills
Must have demonstrated ability to understand business processes from a customer perspective, identify technical enablers, procedural re-engineering solutions and process improvements that meet business needs across the organization
Strong leadership skills with the ability to manage and lead directly but more important by influence
Ability to develop long-term Business ITS strategy and execution roadmap
Demonstrated ability to excel in cross functional teams with multiple stakeholders
Ability to work independently with a minimum of direction in an environment with many stakeholders and sometimes competing priorities
Results orientation with a proven ability to get things done
Willingness to work in fast paced and dynamic team environment with ability to manage multiple projects concurrently
Knowledge of Diabetes/Cardiovascular marketplace as well as pharmaceutical sales and marketing preferred #LI-SA
Bachelor's degree, MBA is a plus
5+ years experience in a Pharma/ Healthcare environment, experience in commercial functions and marketing required
5-7 years Information Services in a customer facing role #LI-SA

190

Business Support Analyst Resume Examples & Samples

Provide Level 2 Incident Management support for customer facing applications with a goal of meeting business service levels. Take ownership of critical issues, enlist proper representation from other IT support teams and drive towards resolution
Monitor and maintain operational readiness of Enterprise Applications including AWS hosted applications
Support Autodesk enterprise growth and ensure stability through maintenance activities on Enterprise Applications
Design, develop, re-factor, optimize, and enhance web application software utilizing Java and other open source technologies
Work with open source tools, create API, rich dashboards and implement proactive monitoring

191

Associate, Global Business Support Resume Examples & Samples

Provide global application support to professionals by answering inquiries regarding technical and functional issues
Support day to day changes and enhancements concerning global risk applications
Perform daily tasks and processes to support the ongoing use of global risk applications
Monitor system for data integrity and defects while working with the technology teams to resolve issues
Develop and maintain processes with a focus on continuous improvement
Participate in other projects and initiatives as requested
Minimum two years of technology support experience; preferably within a professional services firm or similar environment
Strong working knowledge of HTML

192

Business Support Resume Examples & Samples

Project Manage and on-board new and existing programs with Broking Teams
Act as a conduit between the Broking business and various other service divisions within Marsh
Diary management - coordinates manager’s schedule and arranges meetings
Arranges domestic and international travel including flights, accommodation and car transfers
Invoice Management
Answers and screens manager’s telephone calls and provides appropriate responses in their absence, arranges conference calls
Collating End of Month Financials and accruals

193

NA T Business Support Resume Examples & Samples

Networking / Troubleshooting
Administering and troubleshooting Widows client/server operating systems (Win 7,8,10, Server 2003, 2008, 2012) by utilizing DOS commands, logs and services
Conduct fault isolation in regards to diagnosing and remediating network connectivity issues
Troubleshoot or describe common networking and application protocols
Capability to discuss scenarios where candidate diagnosed a failing application, by examining the process/s and service/s which are tied to the applications functionality
Familiarity with cooperate network infrastructures
Outstanding communication skills.(Understanding and applying Active Listening/ Understanding and ability to ask Open-Ended/Close-Ended/Probing Questions )
Ability to teach complex topics

194

Business Support Analyst Resume Examples & Samples

Act as the primary “Trusted Source” role
Support day-to-day operations including tickets handling, support requests including new user accounts requests, deletions, and modifications, and issues and problem handling
Interface with internal customers to ensure requests are being managed in a timely fashion based on Service Level Agreement
Manages the Trusted-Source Database and ensuring it’s up-to-date
Liaises with backend teams and primary interface with external team
Development of new processes and/or workflows to automate tasks (where required)
Improvement on current processes and/or workflows
Experience with majority of the following technologies: JDBC, Client/Server, Perl and Shell scripting
Strong experience with Service Now platform is preferred
Development skills in Java, scripting, provisioning approvals, and workflows
Proficient in UNIX and Windows operating systems
Degree in IT or related discipline
2 years or more hands on experience in a similar role

195

Business Support Analyst Resume Examples & Samples

Knowledge with Medicare revalidation process
BCBS recredentialing
Intermediate SharePoint
Experience with Provider Databases
Experience working with Fortis
Maintains database information for facility and/or department personnel on a daily, weekly, and monthly basis. This includes ensuring accessibility of accurate information to department personnel as needed
Prepares and distributes weekly, monthly and ad-hoc business object reports in accordance with established guidelines and procedures or as requested
Assists department staff by performing project-related work, as needed or requested
With direction and consultation of experienced analysts, this position reviews and recommends changes to business processes to increase system effectiveness for end users

196

Business Support Analyst Resume Examples & Samples

Strong Knowledge of Medical Terminology including ICD-9 and CPT coding
A good understanding of MS Office Suite
At least 1 year of medical office experience
Knowledge of medical insurance terminology

197

Business Support Administrator Resume Examples & Samples

To ensure timely and accurate inventory maintenance (local table and stars)
To ensure supplier invoice backup tables (work table, CEE billing task ) are up to date
To provide reports to billing manager (as requested)
To review inventory aspects of new access lines
Ensure supplier invoices are approved on time and with the required quality in markview and is stars as well
To support revenue assurance initiatives – STARS, Syspeo, etc
To support billing if needed
Ensure correct approval of supplier invoices
To ensure that invoice approval completed on time and uploaded into stars as well
To participate in supplier invoice dispute resolution
To ensure supplier invoices uploaded into stars and approved as well
Support billing manager if needed
Principal Working Relationships
Administration, Finance
Tolerance monotony
English (average)
Excel knowlegde

198

Business Support Technician Resume Examples & Samples

Provide technical support for resolution including, equipment functionality, configuration and repair, account provisioning, application support, and network connectivity
Ensure that all customer interactions are thoroughly documented within the ICM system
Actively contribute and promote departmental business deliverables both current and future
Contribute to Rogers’ knowledge assets
Advanced knowledge of IP technology and networking
Experience with web and mail client configuration and requirements
Comprehensive understanding of DNS and domain hosting
Understanding of Wi-Fi technology and standards
Experience with basic network security and best practices
Familiarity with telephony standards and features
Strong analytical skills and ability to design and present solutions
Agility and adaptability to change management
Proven diplomacy and soft skills to manage internal and customer relationships
Effective communications skills both written and oral
Demonstrated positive attitude and facility with self-directed learning
Possess A+, Network+, Microsoft Certified IT Professional (MCITP) and Cisco certification: CCENT/CCT/CCNA is an asset
Expertise in Microsoft and Apple computing platforms (Windows and MOC OS X)
Knowledge of Wireline network topology
Availability to work flexible shifts (including evenings, midnights, weekends and holidays) in an environment operating 7 days a week, 24 hours a day
Ability to work in a fast-paced dynamic environment with changing priorities

199

Business Support Analyst Resume Examples & Samples

Coordinate with IS team for the development and delivery of the change requests
Coordinate with users for the testing of the change requests
Collaborate closely with users and IS team to resolve system issues and deliver change requests
Based on day-to-day issues, feedback and discuss on continuous improvement
Prepare instruction/ reference manual for various system related activities
Participate in requirement clarification and/or testing for upcoming Global or Regional Project related activities

200

Business Support Analyst Resume Examples & Samples

To input data provided to you by the sales teams and others in such a way that you can then deliver accurate customer billings
Create purchase orders for third party products provided via Beckman Coulter and ensure that customer payments match those payments to the third parties
Provide monthly customer reporting on the amount they have spent on both Beckman and third party products through their Beckman Coulter managed service account
Manage Purchase Order renewals from customers and work through and customer queries to a positive outcome
Liaise with internal Beckman Coulter departments to ensure data is accurately shared and ensure customers are correctly charged
Produce Contract reporting on Key Performance Indicators through obtaining internal and external information
Be responsible for a set of customer accounts – including but not limited to the financial reporting, KPI reporting, customer enquiries, purchase orders, annual renewals and inventory management
Some UK travel may be required supporting Account Managers to present data from reports direct to customers
Be the first point of contact for customer enquiries on orders, financials and other reporting
Be the first point of contact for third parties enquiries on payments, purchase orders, product information, inventory, deliveries, etc
Work closely with the Contract Manager to ensure efficient production of data that can be utilised to effectively manage a customer’s account, both from an internal position and a customer position
Provide in depth analysis of data being produced from instruments, customer orders and third parties to support both Beckman and customer goals
Comply with the requirements of Beckman Coulter’s data security and document management policies
Provide accurate and timely financial reporting to both internal Beckman Coulter departments and external customers
Undertake accurate and timely billings for our customers
Check and produce accurate and timely purchase orders for our suppliers
Accurately capture data and provide timely reports to our customers with appropriate analysis of the data to support our customers business and expansion of Beckman Coulter sales
Have an understanding of the Beckman Coulter inventory and e-ordering solution, to support the installation across all of our accounts and support our customers with day to day enquiries
Oracle – I-procure, Customer Master, Install Base, etc
Oracle Business Intelligence
Access and other databases
360 (Beckman Coulter Inventory Management and e-ordering solution)
Drop Box
Tender Eyes and other Microsoft sharepoint collaboration tools

201

Business Support Executive Resume Examples & Samples

Liaising with diverse stakeholders across NZ and AU teams maintaining, researching and preparing reports, letters, presentations, briefing notes/pre-reading, governance documents etc. on behalf of the leadership team
Maintaining diary and meeting management, monitor and manage email, telephone screening, administrative support and travel and expense arrangements for Country Head
Booking travel and managing expense claims for NZLT and administrative support where required advising of all policies to ensure adherence
Organising events for whole commercial team e.g. annual Sales conference, monthly town hall meetings including presentations and minutes/follow up actions, managing spend to budget
Organising NZLT forums including weekly and extended meetings, minutes and follow-up/completion of actions
Own and maintain NZ local communication channels and content including distribution lists, share point repository, internal announcements etc
Provide further office administrative support/cover as required including Master Shopper Purchase Orders

202

Senior Manager, Finance Business Support Resume Examples & Samples

Informs, updates, and provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person in a timely manner
Attends and participates in all relevant meetings
Maintains positive working relations with internal customers and department managers
Manages time effectively and conducts activities in an organized manner
Performs other reasonable duties as assigned by manager
Bachelor's degree in accounting, finance or a related field; successful completion of intermediate accounting required
Minimum of two years financial management experience; hotel finance experience is a distinct advantage
Proficiency in Hyperion and Peoplesoft is a distinct advantage
Knowledge of internal Marriott accounting practices (preferred)
Knowledge of internal Marriott funding procedures and governance models (preferred)
Business modelling experience
Analytical abilities including clustered/shared service accounting

203

Cb-business Support Management Resume Examples & Samples

Experiencing handling core components of the Controllership process as it relates to T&E
Cumulative experience ranging between 0-4 years in the T&E/ Finance domain
Experience doing MIS/ Dashboard reporting and presentations (especially involving T&E) a big advantage
Experience providing support and maintenance, conducting audits of T&E reports for compliance as well as coordination of Company-card audits, and providing monthly reports to Business Unit Analysts and ad-hoc reports as required
Process of new expense tickets; issuing and cancellations; and resolving issues related to spend limits, declines, and fraud activity in accordance with company requirements
Charting out clear delivery plans and follow through with robust execution and project/ program planning
Robust Quality Control process and standards
Experience working in a start-up and demonstrated fast progression will be looked upon desirably
Experience working on Corporate Strategy and similar environment will be considered favorably
High on general knowledge and an interest in staying tuned with global events & developments
Ability to understand objectives/ motivations of very senior constituents and prepare presentations for the appropriate audience
Ability to consider multiple dimensions of an issue
Taking responsibility of people/ team around you and be a helping hand in grooming people to develop
Happiness in seeing team and peers succeed

204

Business Support Analyst Resume Examples & Samples

Utilizing technical experience and knowledge in VBA, Microsoft Access and Excel, C#, and/or Oracle to work with Commercial Operations data users and provide custom reports and research data needs
Provide information in a format that is usable by our accounting systems
Working with internal customers to gather systems requirements and develop systems based on those requirements
Documenting procedures, system testing, and troubleshooting techniques
Work with Commercial Operations customers to understand business processes
Maintain comprehensive documentation of tools and procedures
Research business data needs, design reports, and/or suggest best methods of obtaining such data
Maintain relationships with internal customers, and external vendors as needed to provide service to internal customers
Extensive use of Microsoft Office, especially Excel and Access
Programming experience, with knowledge of Visual Basic for Applications to automate Excel
C# programming would be a plus
Knowledge of SQL, with use Oracle preferred
Foundational knowledge of accounting principles useful
Prior experience in documentation of work procedures important
Previous experience gathering and understanding user requirements
Ability to perform as a self-starter and work independently with intermediate or general direction only

205

Business Support Administrator Resume Examples & Samples

General administrative duties including arranging meetings, management of minutes, maintaining business supplies, collating and dispatching documents, filing, etc
Prepare information and presentations using word, excel and PowerPoint
Centralised support for all statistical and MIS information gathering and submissions
Assist with creation of management presentations as directed
Assist managers in identifying staff training requirements and ensure GLMS system is updated for Compliance purposes
Assist in new employee assimilation and on boarding process
Coordinate staff de-boarding process
Assist in coordinating temporary employee hire process by liaison with regional hub
Manage purchase order requests for office equipment, stationery and software
Coordinate all HR requirements for department:- budgets, staff records, hiring process including staff requisitions via system, holiday registers, training registers & office maintenance
Organisation of client/ management functions and internal/ external events
Coordinate and manage archiving process to ensure department is in line with Citi retention policy
Managing the O&T SharePoint department updates, centralised procedural libraries, news and useful links
Advanced knowledge of MS Windows 2010, specifically PowerPoint, Word, Outlook & Excel
Intermediate to advanced knowledge of SharePoint 2010
Highly organised, with the ability to prioritise work and meet potentially conflicting deadlines without supervision
Time management skills and highly organised
Positive attitude and adaptability to change
Ability to use own initiative, innovation and proactive approach
Willingness to assist others when required

206

Business Support Coord Resume Examples & Samples

Provides administrative and customer or vendor services in assigned area. This may include performing business support functions and related administrative tasks to support a program or process
Reviews and/or audits documents, forms or invoices for appropriateness/accuracy. Initiates corrective action, as appropriate
Corresponds with customers, patients, potential candidates, and vendors using defined formats and procedures, via verbal, electronic and written communications
Maintains records and/or files for assigned area. Ensures appropriate documentation is timely and accurately entered into departmental application
As assigned, prepares, collates, and distributes various reports in a timely and accurate manner. May complete or handle recurring department projects or one-time projects, as directed by supervisor
May maintain supply inventories by checking stock to determine inventory level, anticipating needed supplies, placing and expediting orders for supplies and verifying receipt of supplies

207

Business Support Analyst Resume Examples & Samples

Advanced skills in MS Excel and Access
Ability to work multiple projects and meet tight deadlines
Self-motivated; be proactive and take initiative to complete projects
Excellent customer focus and team building skills

208

Eshop Business Support Engineer Resume Examples & Samples

Support the content management of our Online-Shop within the e-Commerce applications using Oracle Business Control Center, Oracle Workbench, Endeca Search, Experience Manager
Analysis of incoming requests incidents and business support request and providing a technical support during the evaluation and assessment of proposed solution
Support business users of commerce system in their day to day activities
Create and edit shop page templates and content, manage Endeca guided search, manage faceted navigation
Co-ordinate with External Vendors and internal development teams for resolution of support tickets
At least 2 years of experience in technical delivery management is essential
Experience in creating solution architecture and technical requirements from high level concepts is preferred
Exhibit strong ability to manage various stakeholders and influence with the solution construct and technical decisions
Willingness to travel and work effectively in a remote situation dealing with all levels of the organization
Experience of working in and managing international IT projects
Know-how in Web Technologies/Integration Technologies/Mobile Technologies/Cloud Application etc. and a good insight into ERP-systems
Knowledge of Oracle Commerce Workbench, BCC, Endeca and Experience Manager
Understanding of Oracle Commerce architecture
Excellent communication and presentation skills with experience presenting to business
Ability to work independently and as part of a team with minimal supervision
Strong analytical and communication skills
Understanding of business processes

209

Business Support & Finance Manager Resume Examples & Samples

Coordinating with team members and various stakeholders internally & externally
Managing teams and be responsible for the quality of work delivered by the team
Manage the end to end service delivery for all the clients of MTS as per the agreed SLA’s
Overall responsible for the team’s performance in finance and operations function
Training and skills development of all the team members
Complete and correct accounting of results in line with the accounting policies
100% score in completeness, timeliness and quality of all reporting
Monthly reconciliation of all accounts, with no items open beyond agreed SLA
Updating various financial systems like Navision, Hyperion etc
Coordination with internal and external auditors, as required
Ensure the compliance of tax, legal matters wherever applicable
Ensure SLA, corporate governance policies and procedures are in place and up to date
Minimum degree in Accounting/Audit/Finance
Minimum 5 to 7 years of experience in managing Finance & Accounts functions
Experience working with big four or a large audit firm preferred
Professional qualification as a CA / CS / CPA / CIMA preferred
Prior proven experience in managing project groups and teams
Exposure to book close and audits (internal / external)
Analytically minded with strong problem solving skills
Highly self-driven and result oriented
Budget minded with strong focus on cost management
Leadership skills - demonstrating ability to manage small specialist teams, attract and groom talent and keep staff motivated and engaged
Good communication skills, clear, direct and focused communication at multiple organization levels

210

Internal Business Support Resume Examples & Samples

The qualified candidate is dynamic, intelligent, passionate, and possesses the following skills and experience
Strong analytical skills and intuition
Broad-minded, with scrupulous attention to detail
Ability to manage multiple tasks concurrently
Eager to learn new tasks
Outstanding communication skills, both verbal and written that can be applied to all levels
Flexible schedule
Contact center or retail experience preferred
VOLT is an equal opportunity employer

211

E-business Support Resume Examples & Samples

Accountable for handling all support requests across defined eBusiness suite
Accountable for perceived quality of support
Create (or integrate into) support structures that will support world-class customer experience
Work actively with main process owners to strengthen governance and business rules for support
Structures, thereby improving general operations of digital services
Customer Relationship Managers, and other Vestas employees with contact to customers
(potentially direct customers via chat, sms, mail or phone – will be 2nd wave once support center is
Stabilised)
2-3 Experience in a Technical Support role (software)
Good Customer Service. Great communication skills
Comfortable working with global stakeholders and customers located across the globe
Computer Science/Programming or Engineering background is a plus
SAP experience is a plus but not required
Reporting Background is a plus but not required

212

Business Support Administrator Resume Examples & Samples

Providing a wide range of administrative and support services to help managers and staff carry out their work more efficiently and effectively
Collating information and producing documents to support the operation and management of the business
Setting up and managing filing and administrative systems to ensure that information is recorded, secure and accessible
Providing support and guidance to allocated staff in the team to facilitate their development and achievement of objectives

213

Business Support Resume Examples & Samples

Good level of English required
Higher education or specialized training/certification
Minimum of 4 years relevant experience working with Public Health and Sales Forces
Complete understanding of general and technical aspects of job

214

Supervisory Business Support Coordinator Resume Examples & Samples

Current federal employees serving under a career or career-conditional appointment in the competitive service
Former federal employees with reinstatement eligibility based on previous career or career-conditional appointments in the competitive service
Persons eligible for non-competitive appointment under special hiring authorities (click here for a list of authorities)
Persons eligible under an Interchange Agreement (click here to view a list of covered agreements)
Veterans applying under the Veterans Employment Opportunity Act (VEOA) - Veterans' preference eligibles or veterans who have been separated from the Armed Forces under honorable conditions after substantially completing at least three consecutive years of active duty (click here for information on veterans)
Individuals with disabilities (See more information under "Other Information" below)
Veterans Recruitment Appointment (VRA) Authority
Responds to selected administrative and programmatic problems brought to the attention of the Regional Director
Supports Regional Director by producing draft presentations and fact sheet
Lead the improvement of productivity, effectiveness, and efficiency in program operations and administrative support activities within the region
Oversees the work of the Program Analyst for Business Support and Administrative Assistant(s), and is able to step in, as needed, to complete all administrative duties
Prepare, and present the results of evaluations to effectively assist Regional Director in identifying shortfalls for corrective action
You may be expected to travel for this position

215

Business Support Administrator Resume Examples & Samples

Provide administrative support to the Market Sales Manager – Malaysia, Singapore & New Markets, Area Sales Director - ASEAN & the sales function
Deliver effective administrative support for sales force, thereby contributing to their effectiveness
Administer all matters related to company vehicles i.e purchase, insurance, renewal, disposal of vehicles and Fleet Card management. The role also records and provides information for tax reporting on employee benefits for these transactions
Responsible for the organisation of company events e.g meeting room bookings, incentive trips, accommodation, air travel, F&B, while assuring that these are compliant with BP group standards on HSSE, Ethics & Compliances, Procurement policies
Plan & organise Induction for new employees. This includes on-boarding of new staff and the off-boarding of exiting staff
3 years experience, a quick learner with strong organisation skills
Strong Microsoft Office applications e.g. Excel, Powerpoint and Word
Good communication skills with a good command & proficiency in English ( written & spoken)
Resourceful and able to work under pressure

216

Business Support Administrator Resume Examples & Samples

Must have practical hands on administration experience ideally from an HR background
Numerate and literate, with excellent accuracy and attention to detail
Strong organisational & administrative skills
Ability to build networks and relationships with the wider team
Computer literate MS Office Word, Excel and Outlook
Strong Problem solving skills

217

Business Support Resume Examples & Samples

A degree in Business Administration or similar
Excellent sense of ownership and accountability
A 'can-do' mentality . Capable of taking initiative and understanding the business impact of the role
Computer literate (Microsoft Office), excellent usage of Excel is a must
Excellent communication skills - ability to work with off shore teams is key
Ability to prioritise and manage a broad range of customers and activities in parallel

218

Pre-sales Business Support Engineer Resume Examples & Samples

Product specialist for at least one but ideally multiple PowerVR Technologies: Graphics, Ray Tracing, Vision (ISP and Vision Processing Unit including Neural Networks)
Assigning and tracking requests to closure with development teams
Explain complex technical subjects to audiences at different technical levels
Good level of C programming / software development experience
Hardware architecture, ASIC / RTL design knowledge

219

Qr-manager Hotels Business Support Resume Examples & Samples

Graduate in Business Admin, Finance, or Project Management
Expert- minimum of 8 years of job-related experience required
Background in asset management project management, finance, analysis
Actively involved in medium- large hotel portfolio, part of the operational management team
Experience within the hospitality/ hotel industry
Coordination skills of project activities and tasks across many departments, vendors and stakeholders with diplomacy and maturity
Understakes responsibility for management and updates of tasks, due dates, project plans, and project documentation
Experience in simple to medium complexity business case creation
Experience in developing Financial models, ROI
Excellent project planning and management skills, tracking, follow-up and persistence to successful completion
Ability to navigate the various departments to get the job completed
Excellent research skills using as well as in Word, Excel, Power Point , One Note , PC skills
Proven research and analysis skills, mathematical and ROI modelling
Managerial skills- Ability to delegate work, set clear direction, and manage workflow. Strong mentoring and coaching skills. Ability to train and develop subordinate's skills. Ability to foster teamwork among team members

220

Business Support Analyst Resume Examples & Samples

Working in a live Sales environment
Awareness of the internal sales process, tools and assets of a large company
Familiarity with multiple clients and business areas across Industries
Exposure to senior stakeholders
Benefit from internal training programmes
2:1 or Master’s degree (obtained or equivalent)
We will consider applications from a range of degree disciplines
280 UCAS points (or equivalent)
Inquisitive and resourceful
Good organisation and time management skills
Proficient computer skills (Word, Excel, PowerPoint)
Ability to problem solve and work in a pressurised, fast moving environment
Enthusiastic and keen to learn
Interest in Technology and International business affairs

221

Wm-local Business Support Resume Examples & Samples

Assist Section Head to ensure the completeness of the daily pre-operational control
Monitor & train up the contract staff in the team to facilitate the daily processing
Prepare monthly statistics and meet assignment deadline
Despatch the Fixed Deposit/Loan pre-advice to concerned RM early morning
Assist Section Head on monthly/ad hoc assignments and participate in User Acceptance Test when required
Download DCOD/FX Option daily transaction report for confirmation delivery arrangement
Assist to maintain warehouse record and arrange shipment of daily transaction files to warehouse regularly
Act as back up for other team member to handle daily RTGS payments – clients and inter-bank settlement; handle HKD Incoming Remittances and other currency incoming remittances via BFIHK; inputting/updating client’s local payment Standing Instructions into Olympic system; process inward clearing and auto-pay clearing handling; handle cheque book ordering and distribution; handle foreign cheques send for collection; process the daily Olympic input, HKD fund transfer; report IN/OUT HKD funding; handle the return of outward cheque clearing
Act as back up for SCS team in handling HK Stock settlement, Corporate Event Notifications processing
Handle general inquiries from RM/MA and RPC
Form 7 or above with at least 3 to 5 years banking experience
Relevant working experience and sound knowledge on remittance, loan and fixed deposit process
Good knowledge with remittance processing with relevant working experience
Effective communications skills in both written and spoken

222

Business Support Analyst Resume Examples & Samples

Working closely with the Business Manager to help with key business objectives
Coordination of projects transforming the Global Real Estate business with a focus on UK businesses initially, but with implication on international businesses
Tracking all projects impacting Real Estate and leading on some of these projects
Helping to embed the new culture of increased accountability; monitoring delivery of key actions and when required help realise these actions
Collaborating with the transformation team on larger projects, with all RE entities and other functions to improve the GRE business
Providing project and committee reports to stakeholders ensuring delivery of projects to agreed timescales. This includes providing documentation of key committees and meetings
Coordinating the Real Estate Leadership Forum – the forum of our top 40 talents globally. This forum delivers new ideas to the business and help transform the business from the middle-management level
Providing high quality quantitative data for forecasts, strategy documents, research, analysis & presentations
Undertaking analytical support that assists business planning
Supporting the Real Estate CEO communicating to the teams (messaging, events, comms etc)
University degree, or able to demonstrate a suitable depth of intellectual rigour and maturity
Previous experience in a similar role within financial services
Experience with managing and coordinating projects in financial services
Combining tenacity with open and business-friendly attitude – Good influencing abilities. A hands on approach is welcome
Numerical person (i.e. able to spot issues with numbers at high level – timing, costs, profit level)
A true interest in Real Estate investment
Open and interested in international work/ environment
Advanced Microsoft Excel and PowerPoint skills and potentially project management software
Ability to identify key issues/ bottlenecks in projects in a busy environment and raise this with appropriate solutions to the project team and his management
Great team player and communicator

223

Business Support Executive Resume Examples & Samples

Highly organised and effective performer with exceptional attention to detail
Confident and engaging communication skills both written and verbal
Experience of producing formal presentations and documents
MS Word/Powerpoint/Excel/Outlook – intermediate level
Supportive and committed Team member
Ability to adapt quickly to meet the demands of the business

224

Business Support Accountant Resume Examples & Samples

Grade 12/ Std 10/N3 or relevant national NQF level qualification
National Diploma or Degree in Accounting or relevant accounting qualification
5 years relevant experience
Extensive SAP knowledge
Valid EB/Code 08 Drivers License
Successfully obtain a Red Ticket (Medical Fitness certificate) on mine
Strong problem solving, decision making and analytical abilities
Experience in applying and implementing best practice principles
Ability to adhere to stringent deadlines
Knowledge and understanding of integrated systems
Extensive knowledge of SAP
Must be able to work without supervision

225

Business Support Analyst Resume Examples & Samples

Bachelor of Arts or Bachelor of Science is preferred; or relevant work experience
Familiarity with SAP a plus (but not required)
Strong communication skills both oral and written,
High proficiency in Excel and Access as well as an overall analytical background
Familiarity with Shiloh Platform a plus (but not required)
Ability to work in a collaborative, team based environment and develop relationships across functional groups
High level of energy and sense of urgency; self-starter; strong and effective multi-tasker
Demonstrated strategic skills
Ability to work in a constant state of alertness and safe manner
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity, or any other characteristic protected by law

226

Business Support Analyst Resume Examples & Samples

Has the sustained drive and energy to deliver service to time and quality
Willingly puts in the effort to ensure activities completed on time and to the quality required
Deals with conflict successfully and seeks information/inputs from colleagues/clients
Open to and willingly adopts/initiates new processes / approaches / ways of working
Oral and written communications are tailored to their audience’s needs
Pro-active and demonstrates initiative
Prioritises activities according to business and operational need
Analysis and problem solving
Analyses issues to identify the most appropriate solutions
Utilises all available resources and toolsets to investigate and resolve problems
Project co-ordination skills, managing multiple projects and project workstreams pro-actively to tight deadlines- minimum 3 years experience
Understanding of operational functions and teams would be beneficial
Strong problem solving and good analytical skills
Must be a confident team player with good interpersonal skills including working with remote teams and senior stakeholders
Knowledge of equities, derivatives and LSEG markets would be advantageous
Proficient in MS Office products especially MS Project and excel
Fluent in Italian and English

227

Atlas Business Support Junior Specialist Resume Examples & Samples

Securing the proper use of the Atlas system
Taking care of incoming questions from material suppliers and carriers, preferable in the user’s language
Monitoring of actions taken by material suppliers and carriers in Atlas system, reacting in case of exceptions
Identifying root cause and escalating to the second support lines
Cooperating with other Atlas administrative teams in Europe

228

Liaison, WW Business Support Resume Examples & Samples

Provide support to our international Member Services teams for escalated Member queries and system issues
Participate in new country openings by conducting in-country training and support and assisting with functions related to new country openings
Conduct Sales and Marketing Plan Training for local staff and maintains online Sales and Marketing Plan Training available to all employees worldwide
Provide support in project development from beginning to end that support business goals in collaboration with management and stakeholders. Review and provide business/functional requirements for system changes and enhancements as needed
Coordinate and execute business user testing as needed, including, but not limited to scheduling, preparing and gathering test data, tracking issues, coordination with Information Systems and training
Ensure successful implementation of training, working in collaboration with other departments to understand how policy and procedures drive the success of the business
Identify existing/future processes and quality enhancements to improve business efficiencies and present ideas and process changes to drive continuous improvements to deliver excellent customer service
Develop and maintain training material as needed
Bilingual – Spanish
Demonstrates understanding of when to defer decisions to upper management. Resolves problems in accordance with company requirements and expectations
Strong customer and results orientation
Proficient in Microsoft office (Word, Excel, PowerPoint, Visio and Outlook)
Excellent verbal, written communication and presentation skills; Able to present professional and comprehensive presentations; Basic Mathematical skills
Ability to multitask, set appropriate priorities and meet deadlines continuously in a demanding fast paced environment, keeping management informed of progress
Ability to function as an effective team member and participate in complex project teams
Ability to research and resolve practical problems and carry out responsibilities under general supervision
Excellent follow up skills; must be results oriented
2 years previous experience in customer service environment/call center environment
Knowledge of the internal systems (Oracle/HMS, Phoenix, etc.)
Knowledge of Herbalife International Policies and Procedures
Knowledge in the areas of Member Services
Knowledge of Herbalife’s Sales & Marketing Plan
Knowledge in the areas of Order Management, specifically within Order Support
Associate degree

229

Business Support Lead Resume Examples & Samples

Ability to communicate effectively to senior managers and all levels of GTPD&C
Ability to strategically manage projects end to end
Ability to prioritize work to ensure all deadlines are met
High level of skill in both Excel and Power Point
Ability to analyze large amounts of data quickly
Previous leadership role
Previous Business Management experience
Forecasting and allocation experience

230

Institutional Business Support Resume Examples & Samples

Analysis of pension liabilities from balance sheets
Support relationship managers with daily and ad hoc tasks
Preparation and follow-up of meetings
Competitor and prospect research
Preparing, updating and translating presentations for various occurrences
Successfully completed at least 4 semesters
Studies with focus on business administration, management or economics preferred
Other internships in the financial sector
Fluent in English and German
Technical skills: Proficiency in Microsoft Office (especially Excel and PowerPoint)

231

Business Support Engineer Resume Examples & Samples

Bachelor’s degree as a minimum, Master degree is preferred, with electrical or mechanical background
At least 3-years professional experience in marketing/sales or business support, experience in transformer industry will be a plus
Good understanding of marketing, sales in power distribution industry. Familiar with customer project biz mode
Good communication and coordination skill. Proactive and initiative, team work spirit
Systematic thinking, strong problem solving capability, high flexibility
Proficient in Microsoft office software and English
Located in Central City. Need to be travel frequently

232

Business Support Analyst Resume Examples & Samples

Bachelor’s degree with a business emphasis preferred (Finance, Accounting, Statistics, Marketing), or a Bachelor’s degree with 3+ years related experience in Supply Chain, or other data analysis position; MBA is a plus
Advanced level of experience with Microsoft Office, esp. Excel
Strong attention to detail with exceptional communication skills
Strong analytical abilities and knowledge of business processes and cycles
Strong interpersonal skills and the ability to work effectively with team members
Knowledge of DRP/MRP functionality, demand and supply/management tools, planning processes, manufacturing and supply chain issues and KPIs is a plus
Certified in Production and Inventory Management is a plus
Knowledge and experience in SAP and/or Logility, preferred
Ability to travel up to 15%

233

Business Support Analyst Resume Examples & Samples

Extensive years of Technical BA experience
Banking Knowledge (primarily Corporate and Retail banking knowledge is a must)
Experience and knowledge of Anti-Money Laundering
Mantas knowledge is Plus. Preferred knowledge of ITIL
Excellent communication skills (as this person would be working with Business User’s and Compliance user’s directly)
Possess technical skills such as Database knowledge and able to write simple/complex queries (using Oracle)
Support users and technical team during SIT and UAT
Support on Project administrative tasks (as needed)
Have excellent Analytical skills

234

Associate, Global Business Support Resume Examples & Samples

Research and analyze corporate structures, entities, and securities
Research and analysis may be in response to requests to add, revise or delete user reported investments to and/or from the firm’s Global Independence applications or questions arising from data integration initiatives
Reconcile systems data, generate and analyze reports, process application changes, conduct user acceptance testing, and design/perform Microsoft Access database queries
Research and resolve other related independence queries from member firms
Daily review of potential duplicate entity records and escalating matches to the appropriate parties
Three years of experience in financial services industry research or knowledge of investment instruments
Bachelor’s degree in Accounting or Finance from an accredited college/university
Proficient in using Microsoft Office, including Word, Excel, PowerPoint and Access with prior experience building queries
Proficient in using research tools such as Thomson Reuters, Bloomberg, Moody’s and Dun & Bradstreet
Able to understand and apply intricate rules and regulations and quickly analyze complex information in order to make appropriate recommendations
Strong verbal and written communication skills and able to deal with various levels of management in a diplomatic manner

235

Business Support Analyst Resume Examples & Samples

Configures advanced data and executes tests within individual systems and integrations across multiple systems to ensure functionality achieves expected results
Executes test procedures to ensure configurations are correct pre go-live
Executes functional and unit-integration level tests
Provides impact analysis, data analysis, timeline analysis, and other information as part of Tier 1 triage prior to escalation to integration partners that will ultimately help expedite resolution of issues
Serves as front-line support and interface with practice management and division leaders leveraging CRM applications; users may also be proxies for those stakeholders providing necessary information to troubleshoot
Serves as first-level contact for some CRM support functions leveraging phone, email, ticketing system
Collaborates with project management staff, CRM business users, IT&S staff, external users to efficiently configure system attributes required for successful technology conversions
Reports findings, root cause analysis, action plans for remediation to CRM and IT&S executive leadership
Validates that data is staged appropriately
Tracks open issues and defects identified in the production environment; resolves all issues that can be resolved at Tier 1, and provides recommendations for issue resolution at escalated tiers
Triages issues as defined by documented standard operating procedures
Develop, maintain, and refine standard operating procedures and policies that promote efficient and effective operations, and enforce compliance with them
Provides feedback to CRM operational staff regarding training opportunities, inefficiencies, areas for improvement
3 year of experience with software design concepts required
Understanding and knowledge of business process flows preferred
5-7 years in help desk support environment
5-7 years of advanced configuration management experience
3-5 years of testing procedures and execution experience
The position requires an entry knowledge level generally obtained through completion of a High School Diploma, GED, or an equivalent in demonstrated work experience

236

Business Support Analyst Resume Examples & Samples

Prepares presentations and reports to support commercial management in business reviews and regular sales calls
Develops and conducts training in the effective use of data (internal, third party and contracted), applications, and tools provided to improve commercial team's data savviness
Regularly analyzes sales promotions from the aspect of ROI (pre and post - event), efficiency, profitability and impact on market results from internal and external aspects
Develops and administers special projects related to regional/global initiatives such as RGM, process optimizations, and other commercial initiatives
Builds and maintains good working relationships with cluster and regional teams
Min 3 years FMCG background is required. Preferably in Health & Beauty sector
Acquired Bachelor’s / University degree in Statistics, Economy, Business Administration or Marketing
Fluency in English both in written and spoken, native level of Hungarian
Basic financial knowledge – revenue cycle oriented – familiar with trade margin structures
Proactive business support attitude
Excellent knowledge of MS Excel, MS Access
Good knowledge of MS Word, MS PowerPoint, MS Outlook
Experience in SAP / AC Nielsen or any other financial system is an advantage
Strong analytical skills with high attention to details, including a thorough understanding of how to interpret customer business needs and translate them into application and operational requirements
Problem solving analytical and numerical skills, ability to draw conclusions based on performed analyses

237

CIB F&BM Business Support Resume Examples & Samples

Motivate individual and team performance
Coach and mentor team; develop team leaders where appropriate
Build and maintain strong relationships with key stakeholders
Manage relationships with internal business partners across multiple LOB’s in the Corporate Investment Bank (both in North America and Globally)
Provide thought leadership in strategic direction to improve productivity and leverage to the business
Advocate for the administrative staff needs
Lead the performance management process for direct reports
Participate in compensation planning
3+ years of related experience, including management experience
Prior experience in an Investment Banking or Financial Services organization is preferred
Strong and independent problem solving skills
Customer service / Client facing experience

238

Senior Business Support / Medical Resume Examples & Samples

Extremely good grasp of English-language
Advanced user of Microsoft Excel, Powerpoint, Word
Analytical skills. Experience using spreadsheets
Strategic and Project planning skills
Communication and Presentation skills

239

Business Support Resume Examples & Samples

1 year’s office experience, preferably in a medical office setting preferred
Proficient in word-processing including Microsoft Outlook, Microsoft Work and Excel
Ability to speak, read, and write the English language
Typing 35 wpm
LICENSE/CERTIFICATIONS

240

Business Support Management Resume Examples & Samples

3) - Backup for end user support for data/reporting questions, issues (what is available, where, how, etc.)
4) - Administration of centralized projects or expense initiatives, particularly supporting CIB organizations for which the CIB GSS team has light touch responsibilities (T&O, F&BM, etc.)
5) - CIB GSS SharePoint administration – adding user access, making updates
6) - Project support for other team members. Current projects include movement of invoice volumes to ePurchase, OBO functionality consistency across global corporate systems, business requirements for Concur, etc
Strong communication skills, both verbal and written – an ability to articulate clearly, logically and succinctly including handling of challenging conversations with various stakeholders
Strong sense of client service and responsiveness coupled with judgment to show urgency when immediate follow-up/ escalation is required
Multi-tasking – to ensure management of multiple locations across EMEA and Asia
Work independently & confidently whilst also operating effectively in a team based environment
Be a self-starter and manage a demanding workload

241

Middle Office Business Support Resume Examples & Samples

Conducting a desktop research (gathering data, statistics and prepare an analysis based on set of data)
Prepare a presentation deck (strategy paper, introduction deck, governance deck, etc) and write Minutes of Meeting
PMO related (to prepare and maintain project management schedule, arrange a meeting, etc)
Perform Unit Operational Risk Manager for Digibank
Maintain and monitoring expense accrual for Digibank
Assist to prepare partnership business model
Perform Middle Office function and liaise with other divisions to ensure smooth digibank operational activities including invoice payment, financial accounting activities, etc
Bachelor Degree from reputable university
Highly motivated, self-driven, able to work without close supervision, making decision and strong control attitude
Excellent written and verbal English

242

Business Support Administrator Resume Examples & Samples

Provision of effective and efficient administrative support to the Establishment, including the provision of word processing support (developmental ability to produce occasional documents from audio recordings) and fax services
Administer VTC services including bookings, safety briefings and venue preparation and control
Administration and production of correspondence and briefing material, including amendments to standing publications
Production of meeting agendas, minutes and inspection schedules
Production of programmes, diary planning and meetings within stipulated deadlines
Liaison and coordination of routine administration business with training schools
Support to and point of contact for visitors, arranging entry and escorting guests when required
Administer arrangements and confirmation for group travel and accommodation; maintenance of documents; and provision of information to budget managers
Act as departmental Web/Team Site Administrator
Administration of departmental stationery supplies
Control and administration of assigned Articles in Use
Actively promote a safe working culture and adhere to the Health and Safety procedures, processes and the law
Conduct other tasks as determined by the Interserve Line Manager, including absence support/cover for specified roles and other areas when required in the contracted region
Good track record of delivering good quality administration and office support using own initiative
Strong organisational skills and experience of working to deadlines
Good interpersonal, verbal and written communication skills
Full working knowledge of MS Office applications (ECDL qualification desirable)
Innovative with a flexible approach to accommodate changing requirements and priorities
Good customer facing skills and the ability to develop close working relationships
Good all round standard of education (3 GCSE Grade C or relevant qualification at NVQ Level 2/3)

243

CIB F&BM Business Support Management Associate Resume Examples & Samples

Accountability for LOB Business Change Management and Assistant Management
Support centralized management of line of business assistants ensuring appropriate span of control, training development and issue resolution
Regional lead for Line-of-Business aligned Change Management support
Management of end to end process of staff on-boarding and off-boarding, BAU technology request, not limited to,
Proven leadership track record, especially in managing change
Strong control mind-set and attention to detail
Awareness of J.P.Morgan key lines of business and organizational structure
Personal attributes

244

Business Support Growwwer Resume Examples & Samples

Participates in the elaboration of MPC career orientation activities
Help in the elaboration of career orientation campaign plan, determine the elements of the campaign and selection of target segment
Take part in organization and implementation of professional events related to career orientation, according to the projects timetable and action plan
Keep contact between the partner schools, universities, other organizations (eg. BOKIK) and the MPC
Participates in the starting up of the dual university and secondary education, and timely execution of tasks related to the project fixed schedule
Supports the implementation of business projects and training in time and cost effective way
Participates in support of the work of the department, data collection, preparation of professional documents and presentations

245

Cib-business Support Resume Examples & Samples

Meeting and Greeting clients and visitors
Switchboard Service
Message taking for the business and deliver it to the addressee through LN massager system
Updating and Maintaining company contact telephone list
On and Off boarding of new employees via the internal office management portal for all the Scandinavian offices
Booking Conference rooms
Arrange catering for visitors
Incoming and internal mail register and distribution
Register incoming invoices and other various financial documentation
Order stationery, business cards, dealing with archiving companies
Arrange and coordinate office drivers and couriers work, taxi
Daily administrative support
Coordinator technical service and fire safety
Strong interpersonal skills, with the ability to interact well with both internal and external clients
Discretion and diplomacy
Excellent communication skills and a professional manner
Prior receptionist experience essential
English and Swedish language (fluent)
Microsoft Office, Lotus Notes, office equipment
Administrative skills, punctuality, responsibility

246

Business Support Administrator Resume Examples & Samples

Support BSU Team Managers in achieving the business objectives or requirements of Entrust
Support colleagues in their training and coaching needs under the guidance of Team Managers
Respond positively to external and internal customers’ needs through various communication channels
Strive to deliver customer performance targets, KPIs and SLAs
Where appropriate follow processes and procedures to complete work items
Where appropriate follow business guidelines in communicating with customers
Undertake pre-defined and ad-hoc requests as required by BSU Team Managers
Build positive and collaborative working relationships within Entrust
Satisfy legal or regulatory obligation under which Entrust operates
Escalate business risks and issues in a timely manner to BSU Team Managers
Identify updates to BSU procedures or training material and update on request
Operate as part of a team and support other team members
Flexibility in supporting the overall business and customers’ needs including the introduction of new processes and their underpinning technologies
Ability to use a variety of business software and self-develop skills and knowledge which assist the business
Work to deadlines and targets where defined
Follow processes and procedures
Flexible approach in order to be able to respond to the needs of the team and the overall unit
Honest, reliable and motivated in approach
Respond positively to and support change
Be proficient in the use of telephony systems in order to receive inbound and make outbound calls as required

247

Business Support Analyst Resume Examples & Samples

Minimum of two years’ Banking Wires, CIF Systems & Securities Processing experience or equivalent
Proficiency with personal computers as well as pertinent mainframe systems and software packages
Demonstrated experience with the securities industry in accounting, research, processing and knowledge of all security types and terminology
Proven analytical, communications, mathematical and customer service skills
Detail oriented and accurate in a fast-paced, high volume area
Associates Degree in Business, related field or equivalent experience

248

Business Support Administrator Resume Examples & Samples

To support the Business Processes and Systems Team with the rollout of projects (i.e. T&A system, Payroll Process changes, Business Changes)
To facilitate installation and on-going support of Kronos Biometric Clocks via the Kronos device manager
To deliver 1st line application support to the user community across the business
To configure the Kronos application to support the on-going requirements from the Interserve FM business
To facilitate new user creation and user removal for the appropriate systems
To act as a conduit for the business into the Interserve central IT function in case of any application or infrastructure issues
To create and configure functional access profiles and display profiles to control user access across the user community
To deliver effective communication to the user community across the business when necessary
To support Kronos Training by preparing and supporting the delivery of training to new and existing application users
To liaise with a 3rd party field support organisation to resolve on-site issues with Kronos biometric clocks
To support reporting requirements; including compliance and KPI reporting
To support the business in identifying root cause of operative pay issues
To accurately and consistently log calls and tasks within the eFM application

249

Business Support Resume Examples & Samples

ESSENTIAL JOB FUNCTIONS: Criteria for essential job functions are stated in the required ongoing competency attached
Performs all functions related to data entry and medical records (phone calls, lab reports, follows policy for medical record release, processes medical record information as requested)
Performs all functions related to telephone process (answers phones, places calls correctly, scheduling, and utilizes phone appropriately)
Reviews and reconciles superbills for clinics
Reviews and reconciles hospital charges
Fax dictations from computer
Picks up and takes the mail
Positively promotes Centura/Mercy (CSSC/CCOM) in the local and medical community
. Assumes other duties as assigned

250

Business Support Executive Resume Examples & Samples

Work with relevant stakeholders to coordinate completion of customer requests that includes pricing, sampling, regulatory and technical related documents
Coordinate and follow from projects to wins
Prepare presentations and sales statistics for both internal and customer meetings
Support preparation of customer visit
Liaise with country sales team for insights and projects/request
Act as a focal point of contact and back up during absence of BU Head Tobacco
Bachelor Degree in Business or equivalent
Minimum 5 year of sales support experience
Effective interpersonal and communication skills
Able to multi-task and work in a fast-paced environment

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