Business Support Resume Samples

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EC
E Carter
Everardo
Carter
72712 Patrick Lock
New York
NY
+1 (555) 904 3204
72712 Patrick Lock
New York
NY
Phone
p +1 (555) 904 3204
Experience Experience
10/2014 present
Chicago, IL
Business Support Administrator
Chicago, IL
Business Support Administrator
10/2014 present
Chicago, IL
Business Support Administrator
10/2014 present
  • Electronic filing of inbound emails
  • Mail outs to clients within specified time constraints
  • Assist the New Business and Technical Services team with administrative tasks (printing and compilation of establishment packs, trust deeds & other administrative forms)
  • Bank cheques and run errands such as post office runs
  • Payment allocations onto multiple host systems
  • Reconcile banking and postings of payments
  • Maintain various reports to keep track of metrics and volumes
09/2009 08/2014
Philadelphia, PA
Business Support Analyst
Philadelphia, PA
Business Support Analyst
09/2009 08/2014
Philadelphia, PA
Business Support Analyst
09/2009 08/2014
  • Assists with the development of test plans and performs UAT for all GM Siebel applications
  • Contract Management - including Contract/Amendment/Renewals, Follow up on approvals, work with Support Partners in Sourcing & Vendor Management
  • Assist in the creation and maintenance of presentations for seniormanagement on strategy, business performance, and planning initiatives
  • Provide Co-Data Owner oversight for the ME Server IT Management process, and manage ME Security IT data permissions
  • Develop new and/or improve standard work for alignment, connectivity and transparency across ME Programs
  • Supports partnership with End-to-End Leads and Performance Management team to identify continuous improvement opportunities
  • Work with leader to develop a realistic personal career and development path
12/2002 08/2009
Houston, TX
Business Support
Houston, TX
Business Support
12/2002 08/2009
Houston, TX
Business Support
12/2002 08/2009
  • Assisting with the day-to-day efficient operation of the Engineering Department
  • Invoice Management
  • Working closely with a team of 4 Business Development Managers to support their achievement of sales targets
  • Participate on Company workgroups and initiatives
  • Making sure that all minutes and actions are captured accurately and followed up for both weekly and monthly performance and leadership meetings
  • Providing administrative support re: recruitment, staffing and requisition logistics
  • Playing an active part in, and contributing to, regular team meetings and work streams to support the overall development of the business
Education Education
Bachelor’s Degree in Business
Bachelor’s Degree in Business
Seton Hall University
Bachelor’s Degree in Business
Skills Skills
  • Strong ability to juggle multiple responsibilities, constantly re prioritizing based on new information or shifting deadlines
  • Excellent communication skills - ability to work with off shore teams is key
  • Excellent sense of ownership and accountability
  • Detail oriented
  • Excellent computer skills
  • Demonstrates strong problem solving and troubleshooting skills to allow efficient and effective problem identification and apply appropriate solution
  • Self-motivated and goal-oriented, capable of working in a fast paced and changing environment
  • Excellent understanding of compliance and risk issues
  • Illustrates high attention to problem description, detail and impact
  • Strong organization and multi-tasking skills
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15 Business Support resume templates

1

CIB F&BM Business Support Management Resume Examples & Samples

  • Business Change Management (formerly Office Management)
  • Management of on/off boarding process and verification
  • Provision of technology hardware, applications and market data
  • Space planning: maintenance of floor plans, move management, cost allocations
  • Other: floor access coordination, business continuity coordination support
  • Maintain Business Resiliency Plans for the businesses we support
  • Update and be responsible for resiliency annual testing, both on line and at the resiliency sites
  • Knowledge of Microsoft Office (Excel, Word, and Powerpoint)
  • Excellent relationship building skills with the ability to listen well and influence others
2

Cib-business Support Internship, Based Resume Examples & Samples

  • Graduation after December 2015
  • Demonstrates initiative, flexibility and the ability to work independently
  • Understanding of the local culture in Brazil is a advantage
  • Strong planning, organization skills and ability to multi-task
  • Strong Excel, PowerPoint and Outlook skills
  • Fluency (oral and written) in Portuguese and English required
  • Team player with positive attitude
3

Analyst, Structured Products Business Support Resume Examples & Samples

  • CFA candidate level 2 or above
  • Minimum 3 year experience working with over-the-counter structured products (eg. Product Control, Risk Management, Middle Office, Front Office)
  • Working knowledge of equity derivatives and structured equity products (eg. Reverse convertibles, auto-callables, barrier options, etc)
  • High attention to detail and control-focused
  • Ability to work under pressure, accept responsibility and deliver
  • VBA skill is an asset
4

CIB F&BM Business Support Management Analyst Resume Examples & Samples

  • Review and documentation of CIB Expense Policies
  • Review, approval and monitoring of T&E and invoice expenditure referencing CIB Expense Policy
  • Centralized corporate card application, delinquency/charge-offs reporting process
  • Exception approval and escalation
  • Liaising with various support function
  • Assisting in reporting initiative, such as expense data analysis and reporting
  • Assisting in training related to Expense Policy, financial system (Oracle/Concur), etc
  • Assisting in ad hoc Business Support Management project when required
  • Project management skill and technology understanding is a must
  • Proficiency in both written and spoken English is pre-requisite
  • Strong Microsoft Office capabilities especially excel and powerpoint
  • Minimum 5 years working experience, preferable Investment Banking
5

Central Business Support Unit Analyst Resume Examples & Samples

  • Acting as KYC/AML expert, own the HRAC Overlay process from beginning to end by reaching out to Relationship Manager/Banker or directly to the client depending on the case with the goal of executing 100% of the process and making a risk assessment appropriate to the review
  • Perform reviews of profile forms (APF) form to ensure completeness and accuracy through maker or checker assessment
  • Interpret client information in order to identify instances requiring escalation or necessitating further investigation/due diligence
  • Be able to access and leverage multiple technical platforms to complete assigned tasks
  • Gather, analyze and furnish reports on strategic, operational metrics, key performance indicators (KPI) and ad hoc requests ensuring reporting due dates are met in a timely manner
  • Maintain the metrics and KPIs inventory relevant to performance assessment, including coordination within the Business and other functions (e.g. Technology, Compliance) to effectively process required updates to support information capture
  • Provide strategies to improve operations quality and mitigate AML risk through strategic metrics and KPIs
  • Identify information gaps/trends and effectively navigate the organization to resolve/confirm findings
  • Experience with regulatory compliance, AML transaction/risk monitoring tools, and solving AML related issues
6

Business Support Analyst Resume Examples & Samples

  • Against a backdrop of fierce and increasing competition, the bank seeks to grow its business through acquisition of quality new customers, retention of quality existing customers and improving average returns per customer
  • We will achieve this by aligning our distribution directly with our principal customer groups, and ensuring coordinated, multi-channel, delivery within a highly focused environment, which recognizes the customer, and regulatory demand for increased specialism and continually increasing levels of professional competence: becoming the best place to bank for our customers, and the best place to work for our staff
  • In achieving these aims, and retaining a strong culture of operational integrity and cost control, we will deliver revenue streams that expand at a faster rate than costs, and meet shareholder demands for positive jaws performance
  • Knowledge of the Commercial Banking market
  • Knowledge of CMB’s international proposition / product capabilities
  • Ability, with a record of accomplishment in
  • Commercial Banking
  • Excellent interpersonal skills, with a particular emphasis upon communication (verbal and written)
  • Good planning and organizational skills with good attention to detail
  • Adaptable and flexible with a willingness to change to meet changing demands and opportunity
  • Positive and proactive ‘can do’ attitude
  • Self-control and ability to perform under pressure
7

Business Support Analyst Resume Examples & Samples

  • Minimum 2 years experience with BMO
  • Preferred candidate will have BMO Branch experience as an FSM, Assistant Branch Manager, or other relevant branch experience
  • Strong knowledge of the BMO organization
  • Accreditation for one or more for the following is preferable
  • Possesses working knowledge of Branch operations, audits and is familiar with operational effectiveness programs
  • Strong written and verbal communication skills in English. French would be an asset
  • A passion for providing exceptional customer experience
  • Excellent organizational and multi tasking skills
  • Knowledge of Bank Applications
  • Strong problem solving and troubleshooting skills to allow efficient and effective problem identification, resolution and escalation as required
  • Strong attention to problem description, detail and impact
8

Specialist Business Support High Value Resume Examples & Samples

  • B-degree (preferably with Accounting III as a Major)
  • Postgraduate qualifications in related legal fields
  • Minimum 10 years banking experience
  • 5 to 10 years senior Commercial and/or Corporate credit experience
9

Head of Business Support Resume Examples & Samples

  • Demonstrated success in financial management, forecasting, capacity planning, operations and/or customer service required. Credit card industry experience preferred. Must have experience strategically impacting call center operations
  • Broad, cross functional expertise in areas of strategic planning, development
  • A demonstrated ability to improve profitability and reduce cost by optimizing operational capabilities
  • A demonstrated ability to effectively work hands-on as well as with cross-functional teams. Experience successfully managing executive relationships
  • A demonstrated ability to think ahead and plan over a 1-2 year time span
  • A strong quantitative and analytical orientation as well as ability to think clearly and creatively
  • Strong written and verbal communication skills. Excellent time management, project, and relationship management skills. Problem analysis and resolution at both a strategic and functional level
  • Strong customer orientation. Resourceful with strong networking skills
  • Desire to work in a fast-paced, entrepreneurial environment. High energy, high level of commitment
  • Bachelor’s degree in Engineering, Business, Finance, or related field; MBA strongly preferred
10

Business Support Manager Preferred Resume Examples & Samples

  • We are open to candidates in any state within US
  • Must be self-motivated and able to work effectively in a team environment
  • Demonstrates the ability to effectively partner with senior leaders and build rapport with associates
  • Demonstrates the ability to lead large scale work efforts and conduct onboarding events for new specialists
  • Organized and professional with an ability to work with business partners to meet deadlines
  • Must be able to provide 360 degree feedback
  • Strong computer, application skills and overall technical aptitude
  • Posting Date: 09/24/2014
11

Gwim Digital Operations Business Support Manager Resume Examples & Samples

  • Enhance and maintain strong view of Digital Operations dashboard for key success measure tracking, reporting and review
  • Apply business intelligence to data to rationalize client behavioral insights and trends
  • Deliver against and monitor success measures for improvements, adoption, client satisfaction, efficiencies and controls
  • Team routine facilitation, performance management oversight, communications
  • Expense trend analysis & control of Admin unit expenses
  • Assist in preparation of Monthly Business & Financial Reviews
  • Participate in business planning activities
  • Ad Hoc analysis/reports
12

Business Support Manager Lead Resume Examples & Samples

  • Must have work history that includes frequent usage of MS Office, VISIO, Excel, Powerpoint at the expert level
  • Work expertise in the areas of ECMS process, financial processes, staffing, resourcing, forecasting, budget management, supply chain and other Bank of America, Merrill Lynch internal processes
  • Minimum of 3-5 years experience in Technology and Operations environment is required
  • Bachelors degree is required
13

Mgr-finance Business Support Resume Examples & Samples

  • Support product partners by creating financial sizings of the development of strategies for US Card pricing initiatives and retention strategies
  • Provide full forecasted financial impacts of executed pricing initiatives into the official planning process and provide actual vs. forecast variance analysis as required
  • Collaborate with Product, Risk, Governance, and Marketing partners to redevelop a process to support ongoing pricing strategies, which includes a test vs. control methodology, creation of governance routines, financial forecast outputs, performance monitoring framework, statistical validity, etc
  • Complete development of account-level financial tools designed to size the expected impact of strategies and quantify variances to forecast; tools will be fully automated and encompass account level impacts across all P&L line items
  • Work closely with modeling partners to ensure full coordination of valuation and optimization efforts across both groups
  • Development of key audit routines designed to ensure accuracy and objectiveness in all outputs
  • Undergraduate degree in Accounting or Finance (MBA preferred)
  • Proficient in Microsoft Office suite of products, with emphasis on strong Excel (macros, pivot tables, look-ups, and filtering), PowerPoint, and Access skills
  • Proven analytical and problem solving skills
  • Highly organized, detail oriented, proactive, and ability to multitask
  • Desires a dynamic team environment and ability to work well in team environment
  • Comfortable interacting with Senior Management and Finance teams throughout the organization
  • An understanding of the issues relevant to Bank of America and Merrill Lynch, its world-wide businesses and the global financial services industry
  • Maintains an up-to-date perspective and knowledge of the business
  • Applies business knowledge to solve business problems and create new opportunities
14

Business Support Analyst Resume Examples & Samples

  • Manage a portfolio of applications that span multiple business units/ functions and impact across WM Asia, with high to very high/serious business risk involved
  • Work as part of a single team (business, support and development) across multiple time zone and jurisdictions on large scale and long term projects
  • Equip oneself with in-depth knowledge of WM Asia applications and all of their components as well as the knowledge of international business units, regulations, pressures and requirements so as to translate business needs into process improvement and technical enhancements
  • Manage complexity well and coordinate information and activities among groups with differing agendas, across multi-functional and geographic areas
  • Show a significant level of interpersonal and communication skills to effectively communicate formally and informally with all levels of users from juniors to senior management
  • Assist in dealing with WM Asia staff, external suppliers and local contractors in a professional manner
  • Enable comfortable, competent interaction with senior Business and IT stakeholders
  • Build a consensus from differing points of view around medium and long-term strategic plans across WM Asia businesses
  • Handle other ad hoc projects as assigned
15

Manager Finance Business Support Resume Examples & Samples

  • Demonstrate time management and organizational skills to meet tight deadlines, while possessing flexibility to adapt to changing priorities
  • People management experience, with a commitment to coaching and developing direct reports. Also willing to challenge the status quo and reward key achievements
  • Practical experience providing Business Support, specifically in reporting, planning, finance systems and Microsoft Suite (Advanced excle skills), and business case standards
16

Business Support Analyst Resume Examples & Samples

  • MICR –
  • EFT/ACH/EBO Services –
  • CRC Control Center –
  • HTS Operations Processing –
  • Small Business Credit Approval – provides daily, monthly and ad-hoc reporting in support of the Small Business portfolio. Provides input and technical support related to changes in the approval system. Assists personnel with personal computer and software-related problems and issues
  • Compliance – coordinates compliance projects, including status during development and after implementation. Resolves problems that require extensive research. Monitors systems project effectiveness on a regular basis and coordinates activities with other areas as required. May monitor and maintain system security and function as Business Information Security Officer or Internal Administrative Security Officer
  • PFS Business Intelligence – provides on-going business intelligence reporting and analysis within the Personal Financial Services (PFS) sales network. Defines and maintains a unified set of reports to provide users and managers with the business information needed to support decision-making that drive superior customer service and sales levels
  • PFS Rewards and Recognition – provides reporting and analyses related to Personal Financial Services (PFS) sales reward and recognition programs. Develops and maintains a monthly sales performance tracking for the PFS Sales Excellence Club and weekly sales contest tracking and reporting, communicating results to management and staff
17

Business Support Services Resume Examples & Samples

  • Assist on special projects and ad-hoc tasks as they arise
  • Delivery of reports within client set deadlines or within industry standard timelines
  • Establish and maintain effective relationships with clients
  • Awareness of business risk and good escalatory judgment
  • Ensures products/services meet client needs and monitors client satisfaction
  • Support across all divisions within UBS Krakow
18

Business Support Management Resume Examples & Samples

  • Expense Management: processing, review, approval and monitoring of T&E and invoice expenditure based on IB Expense Policy
  • Business Change Management (BCM): provision of technology hardware, applications and market data, controlled management of employee on/off boarding process
  • Recertification: Support for the periodic and ad-hoc recertification of physical and application accessing including outside vendors
  • Creation of reporting from GXM utilizing Business Objects, Advanced Analysis and MS Access
  • Creation of Expense reports in Excel from a variety of sources
  • Creation of monthly LOB scorecards
  • 2) - Approval Central role administration (backup support to primary) – make changes, updates, run reports, etc
  • Participation in UAT (Second half 2013)
  • Concurrent running of reports to check data accuracy, create LOB report templates
  • Concur
  • Participation in UAT (Q4 ’13 into full year 2014 as various regions are on boarded)
  • Business Case Tool quarterly releases
  • 4) - Backup for end user support for data/reporting questions, issues (what is available, where, how, etc.)
  • 5) - Administration of centralized projects or expense initiatives, particularly supporting CIB organizations for which the GEMC team has light touch responsibilities (T&O, F&BM, etc.) This would include projects for assets assigned to inactive SIDs, etc
  • Support technology projects specifically related to operations data and reporting
  • Performs moderately complex technical tasks such as running code and creating reports, using tools such as Excel or Business Intelligence tools
  • Solves in-depth business problems and completes analysis; is able to identify the root cause of business issues, and has innovative ideas on how to solve problems
  • Follows established project plans to meet deadlines, working with the manager to validate work and execute on project deliverables
  • Delivers analytical results with clear oral and written communication and supports development of management presentations
  • Develops partnerships with team members and cross-functional peers and is willing to do what is necessary to get work done for the good of the team
  • Proficient in Excel, Business Objects and MS Access
  • Experience with JPMC reporting tools (GXM, BEx, EMport & DiscoPlus)
  • Knowledge of JPMC expense systems (Approval Central, TEEMS, Oracle, OTP, Oracle SSI170, ePurchase, SPARC)
19

Business Support Management Analyst Resume Examples & Samples

  • Expense Management: processing, review, approval and monitoring of T&E and invoice expenditure based on IB Expense Policy
  • Business Change Management (BCM): provision of technology hardware, applications and market data, controlled management of employee on/off boarding process
  • Recertification: Support for the periodic and ad-hoc recertification of physical and application accessing including outside vendors
  • 1) - Report generation –
  • Creation of reporting from GXM utilizing Business Objects, Advanced Analysis and MS Access
  • Creation of Expense reports in Excel from a variety of sources
  • Creation of monthly LOB scorecards
  • 2) - Approval Central role administration (backup support to primary) – make changes, updates, run reports, etc
  • 3) - New Systems support
  • GXM
  • Participation in UAT (Second half 2013)
  • Concurrent running of reports to check data accuracy, create LOB report templates
  • Concur
  • Participation in UAT (Q4 ’13 into full year 2014 as various regions are on boarded)
  • Business Case Tool quarterly releases
  • 4) - Backup for end user support for data/reporting questions, issues (what is available, where, how, etc.)
  • 5) - Administration of centralized projects or expense initiatives, particularly supporting CIB organizations for which the GEMC team has light touch responsibilities (T&O, F&BM, etc.) This would include projects for assets assigned to inactive SIDs, etc
  • 6) - CIB Expense Management SharePoint administration – adding user access, making updates
  • 7) - Project support for other team members. Current projects include movement of invoice volumes to ePurchase, OBO functionality consistency across global corporate systems, business requirements for Concur, etc
  • Support technology projects specifically related to operations data and reporting
  • Performs moderately complex technical tasks such as running code and creating reports, using tools such as Excel or Business Intelligence tools
  • Solves in-depth business problems and completes analysis; is able to identify the root cause of business issues, and has innovative ideas on how to solve problems
  • Follows established project plans to meet deadlines, working with the manager to validate work and execute on project deliverables
  • Delivers analytical results with clear oral and written communication and supports development of management presentations
  • Develops partnerships with team members and cross-functional peers and is willing to do what is necessary to get work done for the good of the team
  • Proficient in Excel, Business Objects and MS Access
  • Experience with JPMC reporting tools (GXM, BEx, EMport & DiscoPlus)
  • Knowledge of JPMC expense systems (Approval Central, TEEMS, Oracle, OTP, Oracle SSI170, ePurchase, SPARC)
20

Consumer Business Support Unit Manager Resume Examples & Samples

  • 1) Department Head, responsible for the operation of the department and managing the department's performance levels, escalating issues as they arise and ensuring resolution with emphasis in root cause to prevent re-occurrence
  • 2) Ensure OneKYC Interim Compensating Controls and/or Business Guidance Processes are adhered to by branches & CBSU based on Control Reports generated from CitiKYC system
  • 3) Manage coordination with other department management, local audit and compliance teams
  • 4) Relationship with country business management, local audit and compliance teams
  • 5) Define operating plans for the department, including budgeting capacity planning and resourcing annually
  • 6) Support the implementation and/or enhancements of the OneKYC operating model including CitiKYC platform and any subsequent strategic changes, regression testing as required and agreed by the business
  • 7) Acts as AML/KYC SME in mentoring and developing direct reports, particularly as it relates to the department's mandate
  • 8) Conduct performance appraisals of Team Lead and participate in the performance appraisal process of junior staff as needed
  • 9) Responsible for understanding the overall Department's overall performance levels, escalating issues as they arise and overseeing BSU workload
  • 1) Experience in the consumer banking industry - understands AML KYC regulations, associated risks of non-compliance and changing dynamics
  • 2) Existing knowledge and/or ability to know and understand KYC processes end to end and requirements for successful KYC record implementation
  • 3) Identifies objectives and guiding principles to delegate and mobilize teams and effectively manage progress to deliver as per defined targets
  • 4) Effective written and oral communication skills to interact and facilitate across diverse audiences
  • 5) Establishes a collaborative environment of mutual respect, providing appropriate context, encouraging knowledge sharing and leveraging strengths and sytles of others to enrich performance
  • 6) Exercise ownership over the department's performance and leads through mentoring promoting growth and development
  • 7) Proactively identifies and resolves execution risks, issues and trends to uphold quality standings
  • 8) Be technically savvy to understand impact of new system implementation or enhancements on workflow as well as the controls and risks points. Is a proficient microsoft office user (excel and power point)
  • 9) Ability to participate and/or provide management update during governance calls/meetings related to KYC activity dashboard
21

Equities Business Support Analyst Resume Examples & Samples

  • To provide direct application support to the Equities businesses based on the trading floor in Canary Wharf
  • To develop, maintain and enhance monitoring solutions, which will require scripting knowledge to create advanced monitoring solutions
  • To be the primary point of contact between the business and other technology teams
  • Background of hands-on application support (not necessarily in a recent role)
  • Background of technical skills such as UNIX, SQL or scripting (not necessarily in a recent role)
  • Experience of working with global teams The successful candidate will be required to communicate with disparate technology and business groups in other countries/regions/time-zones on a regular basis, therefore excellent communication skills and cultural awareness are essential
  • Experience using call/ticketing software SQL
22

CIB F&bm-business Support Manager Resume Examples & Samples

  • Provide Business Liaison & ensure service delivery
  • Work with Business Managers, CIB Technology & Operations and Front Office teams to provide Change Management and Control
  • Point of contact for the front office business for all Change Management requests
  • Oversight of technology stakeholders to ensure the highest level of service from all disciplines on behalf of the supported line of business
  • Liaison between the Line of Business (LOB) and Offshore Hub
  • Coordinate on/off boarding, transfer process with Offshore Hub
  • Mediate ad hoc tech requests via LOB & Hub
  • Analysis of requests feasible for Hub based on time sensitivity and practicality
  • Deliver Onshore tasks such as
  • Urgent requests
  • Market Data Services
  • Technology hardware
  • Audit and Control Processes
  • Work in association with Business Management to provide and support the following areas
  • Provide Stage 1 Info Guardian role
  • Recertification
  • Transfer Handling requests
  • Liaison between HR & Business Management to work on Headcount strategy
  • Provide Business solutions to Business Continuity & Consecutive Leave
  • Provide Manager approvals for Hub requests
  • Passport administration – provide Chinese wall control and recertification for Insider areas
  • Real Estate
  • Responsible for organizing moves within the LOB, liaising with CIB Real Estate and submitting appropriate move details
  • Work on Floor planning strategy, headcount forecast, maintenance and moves and changes
  • Other responsibilities
  • Technology strategy and implementation, including
  • Hardware
  • Applications
  • Cost reporting including
  • Tech Hardware cost reporting
  • Ongoing Offshore strategy
  • Integration of new BCM coverage areas and incorporate processes into the Hub
  • Analysis of workload to understand areas available for off shoring, as well as any new processes or work that could be available to the Hub
  • On-boarding of new joiners and off-boarding leavers
  • Once informed, BCM will raise all necessary requests to ensure relevant request have been raised for all joiner, leaver and transfer movements across the three floors
  • Where required, BCM will manage the set-up of hot-desks for visitors to the department
  • A monthly verification/validation process will be conducted to ensure full compliance
  • BCM will be responsible for raising all technology related requests and managing them to completion through JPM systems (e.g. raising requests via IBID, EURC, ePurchase, Passport etc, requesting Blackberry, Laptop & Desktop, and shared drives)
  • Real Estate: maintenance of floor plans, move management, cost allocations
  • BCM will coordinate moves within the department
  • As a first step will ensure floor plans are accurate and maintain going forward
  • BCM will be the liaison with both GIB stakeholders and CIB Real Estate on relevant move details and submit through required systems (via MACD and other systems)
  • BCM will also facilitate any additional projects such as Chinese wall / office construction
  • Monthly audit and control procedures (e.g. analysis of technology related costs, floor occupancy)
23

Consumer Business Support Unit Manager Resume Examples & Samples

  • Department head, responsible for the operation of the department and managing the department's performance levels, escalating issues as they arise and ensuring resolution with emphasis in root cause to prevent re-occurrence
  • Ensure OneKYC Interim Compensating Controls and/or Business Guidance Processes are adhered to by branches & CBSU based on Control Reports generated from CitiKYC system
  • Manage coordination with other department management, local audit and compliance teams
  • Relationship with country business management, local audit and compliance teams
  • Define operating plans for the department, including budgeting capacity planning and resourcing annually
  • Support the implementation and/or enhancements of the OneKYC operating model including CitiKYC platform and any subsequent strategic changes, regression testing as required and agreed by the business
  • Acts as AML/KYC SME in mentoring and developing direct reports, particularly as it relates to the department's mandate
  • Conduct performance appraisals of Team Lead and participate in the performance appraisal process of junior staff as needed
  • Responsible for understanding the department's overall performance levels, escalating issues as they arise and overseeing BSU workload
  • Experience in the consumer banking industry - understands AML KYC regulations, associated risks of non-compliance and changing dynamics
  • Existing knowledge and/or ability to know and understand KYC processes end-to-end and requirements for successful KYC record implementation
  • Identifies objectives and guiding principles to delegate and mobilize teams and effectively manage progress to deliver as per defined targets
  • Effective written and oral communication skills to interact and facilitate across diverse audiences
  • Establishes a collaborative environment of mutual respect, providing appropriate context, encouraging knowledge sharing and leveraging strengths and styles of others to enrich performance
  • Exercise ownership over the department's performance and leads through mentoring promoting growth and development
  • Proactively identifies and resolves execution risks, issues and trends to uphold quality standings
  • Be technically savvy to understand impact of new system implementation or enhancements on workflow as well as the controls and risks points
  • Is a proficient Microsoft Office user (Excel and PowerPoint)
  • Ability to participate and/or provide management update during governance calls/meetings related to KYC activity dashboard
24

Business Support Resume Examples & Samples

  • Possesses a university degree/college diploma
  • Minimum 2 years previous experience in the financial services industry
  • Successful completion of the appropriate accreditation or certification
  • Demonstrated knowledge of supported products, platforms and branch processes
  • Demonstrates knowledge of the organization
  • Possess strong written and verbal communication skills
  • Exhibits exceptional Customer Service skills
  • Excellent organization skills and multi tasking skills
  • Demonstrates strong problem solving and troubleshooting skills to allow efficient and effective problem identification and apply appropriate solution
  • Illustrates high attention to problem description, detail and impact
25

Business Support, Lending, DCO Resume Examples & Samples

  • Strong knowledge of the BMO organization
  • Excellent organizational and multi tasking skills
  • Knowledge of Bank Applications
26

Business Support, Investments, DCO Resume Examples & Samples

  • Minimum 2 years experience with BMO
  • Preferred candidate will have BMO Branch experience as an FSM, Assistant Branch Manager, or other relevant branch experience
  • Accreditation for one or more for the following is preferable
  • Strong written and verbal communication skills in English. French would be an asset
  • A passion for providing exceptional customer experience
  • Strong problem solving and troubleshooting skills to allow efficient and effective problem identification, resolution and escalation as required
  • Self-motivated and goal-oriented, capable of working in a fast paced and changing environment
  • Excellent understanding of compliance and risk issues
  • Strong attention to problem description, detail and impact
27

Management & Business Support / Analyst Resume Examples & Samples

  • Liaise with the Finance Controlling team on various cost analysis including cost projection in relation to the Group CFO management office
  • Manage ad-hoc requests of analytical nature from senior management and work in close collaboration with internal partners from across the organization
  • Organize events hosted by the Group CFO such as the leadership conference and town halls
  • Manage governance topics and tasks of administrative nature
28

Manager Finance Business Support Resume Examples & Samples

  • Be a strategic business partner, providing expertise, guidance and advice to business leaders and executives on a wide range of financial management topics and provide recommendations to enhance the businesses’ value
  • Build and maintain close working relationships with key business partners to understand business strategies, priorities and directions
  • Prepare executive presentations to communicate monthly results, project financials, and forecasts/plans, ensuring work is completed accurately, on time and within established service delivery parameters
  • Balance business partner requests for finance support and/or reports, ensuring that solutions balance and address business partner needs with overall Finance capabilities
  • Ability to identify risks and opportunities and work with relevant stakeholders to determine the impact, while providing relevant analysis of results and recommendations when action is required
  • Participate on internal committees across Corporate Segment Finance related to policies, procedures and initiatives
  • Promote and foster a positive work environment built on productivity, innovation, creativity and teamwork, and encourages strong strategic partnerships with the business
  • Develop and lead a team of Finance professionals that are capable of executing with excellence and can fulfill future talent requirements by providing ongoing learning and development opportunities, implementing effective coaching and performance management practices and conducting on-going feedback and performance assessments
29

Financial Services Accounts & Business Support Manager Resume Examples & Samples

  • Practice Management & Business Development
  • Coordinate and own the development and production of Account Plans
  • Monitor and implement account plans throughout the year across all service lines
  • By working closely with the business unit and FMA processing team, be responsible for overall ownership of
  • Budget creation
  • SER v. budget monitoring
  • Regular and accurate Estimate to Complete (ETC) predictions and monitoring
  • Manage local business unit billing and cash collection
  • Management of Engagement Codes and engagement economics, preparing and challenging senior team account members on budget, ERP and profitability and monitoring
  • Preparation of management information to BU
  • Monitor SER on all projects running outside core audit, across industry sectors
  • Ensure client care surveys are distributed as appropriate and actions required are properly communicated and discussed with client as appropriate
  • Set up meetings as appropriate, monitor / follow up actions – both internal and external
  • Manage risk and compliance processes for existing and new clients actively contributing to the proposal process
  • Be seen by the client as a central contact for all non-technical account management queries
  • Build strong relationships with key clients, proactively maintaining contact throughout the year
  • Ownership of client deliverables submission and receipt process
  • Ensure Retain is up to date and accurately reflects engagement needs, including unconfirmed work
  • Maximise utilisation of other service (eg Extended Assurance and FAAS) resources by working with the Business and Operations team to book across Extended Assurance, FAAS and Audit when necessary
  • Initiate and coordinate client relationships, facilitating regular client meetings and relationship building exercises
  • Work closely with senior team, their secretaries and other team contacts to regularly monitor Interaction for accuracy
  • Assist business unit team leaders with ad hoc projects
  • Building and maintaining a network of contacts across EY in order to facilitate the best opportunities for the account
  • Collating and maintaining knowledge documents centrally so accessible to all
  • Participate in regular FS and business unit per group meetings
  • Proven project management experience
  • Skilled at juggling conflicting demands prioritizing effectively
  • Strong analytical/numerical skills
  • Capable of working autonomously
  • Excellent people skills; able to work effectively within a team and at all levels
  • IT literate with good working knowledge of Word, Excel, PowerPoint, GTAC and Interaction, and ability to pick up new systems quickly
  • Awareness of the Firm’s systems, processes and tools
  • Knowledgeable of independence rules
  • Knowledgeable of engagement economics process / firm engagement economics goals
30

Business Support Analyst Resume Examples & Samples

  • Analyze financial and market data across businesses and preparepresentations/basic financial modeling
  • Supports projects relating to strategic andadministrative corporate initiatives impacting multiple business units,countries, product lines, or business processes. Projects requirecross-divisional coordination, communication, and negotiation
  • Supports ad hoc project assignments which areintended to resolve business problems or capitalize on business opportunities
  • Assist in the creation and maintenance of presentations for seniormanagement on strategy, business performance, and planning initiatives
  • Maintain central database with capabilities/credentials, leaguetables and other business information for the region
  • Assist inco-ordination of the agenda for Regional Committee meetings
  • Field a variety of ad hoc assignments, typically with timeconstraints
  • Ambitious, independent and hard-working candidate with an interest in Financial Services
  • Strong quantitative/analytical skills coupled with creative, strategic thinking
  • Ability to communicate effectively upward and downward, both verbally and written
  • Strong organizational and prioritization skills; ability to handle several projects with aggressive deadlines at once while maintaining the highest attention to detail
  • Ability to work independently or collaboratively, depending on the task/project
  • Exercises the highest level of discretion and respects confidentiality
  • Working knowledge of general bank policies, programs and procedures
  • Change manager or project management experience
31

Senior Business Support Analyst Resume Examples & Samples

  • This job is found in one of the following areas
  • Minimum of eight years proven and progressive project and/or business reporting/analysis experience supporting assigned businesses or functions, or equivalent
  • Strong problem-solving, lateral thinking, communications, project management, planning organizational and interpersonal skills
  • Strong knowledge of the business and functional units supported, their products, services and processes and pertinent regulations impacting their delivery
  • Ability to deal with personnel at all levels, exercise discretion on confidential matters and work independently
32

IT Business Support Analyst Senior Resume Examples & Samples

  • At least 7 years experience with a data center operating environment, day-to-day operational requirements, and the operation of production systems and equipment
  • Computer operations
  • IT environment
33

Analyst Business Support Resume Examples & Samples

  • Manage Bank Documentation (account opening/modification/closure) processes
  • Responsible for checking and approving the requests processed by Outsourcing partner team. Act as first level of approver for all activities performed by Outsourcing partner team
  • Manage Level II (complex and non-standard) requests related with bank account management process (account opening/modifications & closures)
  • Monitor systems functions and coordinate problem resolution with banks, other service providers and Treasury Systems team
  • Work on key projects allocated from time to time
  • Drive process improvements with Outsourcing partner Team for better customer experience
  • Measure and Drive SLAs of Outsourcing partner performance to ensure minimum service level adherence. Publish SLAs at regular frequency. Qualifications/Requirements
  • MBA/CA or equivalent degree in finance, economics or related field with 2-4 years of post qualification experience. Candidate must be a graduate/post graduate from a regular college
  • Excellent written and verbal Communication skills with fluency in English
  • Good customer orientation
  • Experience in banking operations, preferably account management services. Additional Eligibility Qualifications: Desired Characteristics
  • Will be required to work in shifts – the earliest may start at 0600 hours and the latest end at 2300 hours
  • No Indian Holidays - only key European holidays
34

CIB Business Support Management Assistant Manager Resume Examples & Samples

  • Manages administration staffs, provide leadership, direction, coaching, etc
  • Owns the assistant agenda, driving quality and consistency for all internal client businesses
  • Assist in reviewing the end to end recruitment procedure to enhance the overall efficiency on recruitment activities
  • Manages the performance review and assistant evaluation
  • Providing leadership, direction and coaching for all assistant and is responsible for induction and integration, training and development, mobility and career development guidance, etc
  • Point of escalation for assistant issues
  • Ensure resources allocation / staffing by managing the assistants’ work load
  • Maintain relationships with internal and external recruitment contacts across ASIAPAC to ensure best possible talent pool when hiring within diversity agenda
  • Partner to global counterparts in refining processes and facilitating improvements
  • People management experiences is a must
  • Able to work under pressure, independently and tight deadlines
  • Excellent interpersonal and communication skills, mature, pleasant and organized
  • Must be a team player, proactive, self motivated and resourceful
  • Strong sense of responsibility with good analytical and problem solving skills, flexible and detail-minded
  • Previous working experiences of control functions would be advantage
  • Minimum 5 years of work experience in human resources management or Business Administration
  • Project management skill and technology understanding would be an advantage
  • Good command of spoken and written English and Chinese (both Cantonese and Mandarin)
  • Strong Microsoft Office capabilities especially excel and powerpoint
35

Cib F&bm Business Support Management Associate Ny Resume Examples & Samples

  • Strong and independent problem solving skills
  • Customer service / Client facing experience is helpful
  • Knowledge of Microsoft Office (Excel, Word, and Powerpoint)
  • Comfortable leading an initiative or playing a support role on the broader team
36

Business Support Analyst Resume Examples & Samples

  • Primary point of contact for all Trading Desk related IT support issues around the Order Management System, Electronic Trading System, FIX Protocol, and all other Equity Investment Trading Applications
  • Coordinate with vendors to troubleshoot and resolve issues
  • Coordinate and participate in testing for in-house and vendor developed software applications
  • Assist in maintaining an application issues log to capture any system or business process issues, enhancements, bugs or new business requirements
  • Provide post implementation support
  • Perform troubleshooting analysis and resolution of critical applications and batch processes
  • Work closely with business clients and other IT team members (located locally and abroad) to gather requirements, create detailed documentation, and develop and deliver solutions that automate their daily work
  • Provide analysis and requirements gathering for new reports, processes and workflows within the Charles River application, and provide necessary support to solutions
  • May take a lead role on small units of work or phases of projects, ensuring the proposal and development of effective solutions meet objectives and are in line with business and system strategies
  • Experience working in an Information Technology environment as a business analyst
  • Experience working in the financial services industry, preferred
  • Experience with the Charles River Investment System and/or Portware EMS, preferred
  • Experience developing and supporting applications
  • Experience writing applications and creating queries utilizing Microsoft SQL server and Oracle DBMS
  • Experience with a formalized software development lifecycle process
  • Ability to establish priorities, meet deadlines, and concentrate on detailed information in a fast-paced demanding work environment
  • Superior interpersonal skills necessary to effectively interact and communicate with other team members, managers and clients
  • Exceptional troubleshooting and problem solving skills
  • The ability to multi-task on various projects and support items
  • The ability to work individually as well as in a team environment
37

Customer Business Support Analysts Resume Examples & Samples

  • Under general supervision, provides contract administration and customer service to travel agencies and hotels worldwide and oversees collections processes
  • Builds strong relationships with customers
  • Performs contract analysis, quality controls of documentation, system setups, manual billing, portfolio preparation, invoicing, payment process, reporting, and validates accuracy of billing calculations performed by the system
  • Creates new accounts, provides system access, order placement and product advocacy
  • Acts as the main point of contact to customers and account teams to address questions related to billing, order placement and customer services issues providing assistance via phone or e-mail
  • Effective communications skills
  • Strong customer service manners
  • Excellent follow up skills
  • Ability to multitask and with tight deadlines
38

Business Support Administrator Resume Examples & Samples

  • Electronic filing of inbound emails
  • Mail incoming & outgoing - sort mail, scan and allocate documents
  • Mail outs to clients within specified time constraints
  • Assist the New Business and Technical Services team with administrative tasks (printing and compilation of establishment packs, trust deeds & other administrative forms)
  • Bank cheques and run errands such as post office runs
  • Cover for Reception as required
  • Provide assistance to other areas of the team where required
39

Manager Financial Business Support Resume Examples & Samples

  • Provide strategic guidance, review, analyze and provide summary commentary of SBU's quarterly projection (QP), annual operating plan (OPC) and long range plan (LRP)
  • Provide financial planning and analytical support to senior/executive management regarding all aspects of operations
  • Liaise with International Controller to understand and ensure the integrity of financial reporting
  • Design, develop and maintain all reporting requirement of the SBUs
  • Lead the development of and drive brand profitability reporting
  • Collaborate with multi-nationals in a matrix/functional environment
  • Manage other ad hoc projects
  • BS/BA degree in Finance or Accounting
  • CPA and/or MBA highly preferred
  • 5 or more years in Accounting, Finance or Financial Planning
  • Non English language skills a plus
40

Services Business Support Senior Associate Resume Examples & Samples

  • Provide operational support through varied informational processing activities that supports a specific business need
  • Organize and maintain files (hardcopy and electronic) for group supported
  • Research and obtain specific information requested by group supported
  • Administer programs, projects and processes specific to the operating unit served
  • Serve as a liaison with others within and outside the company
  • Prepare standard or complex documents from various source material
  • Apply advanced principles, theories, concepts, and technologies as well as knowledge of related disciplines to solve problems and deliver solutions
  • Develop solutions to complex technical problems, which may impact multiple work areas
  • Find ways to improve efficiency, quality and service of ongoing work
  • Probes beyond the stated situation to identify underlying issues and consider possible alternatives
41

Business Support & Controls Analyst Resume Examples & Samples

  • MIS production and Executive Reporting
  • Advanced knowledge of Microsoft PowerPoint and Excel essential. MS Access and SharePoint an advantage
  • Experience in financial services or similar environment
  • Ability to collate and interpret complex data
  • Good Interpersonal skills – ability to influence virtual team and interact at a senior level
  • Ability to develop and maintain strong and effective relationships across a matrix organisation
  • Proven track record in multi-tasking roles in a deadline driven environment
  • Project management experience preferable
  • Valuing Diversity: Demonstrates an appreciation of a diverse workforce. Appreciates differences in style or perspective and uses differences to add value to decisions or actions and organisational success
42

Business Support Manager National Accounts Resume Examples & Samples

  • Provide analytical and strategic support to the Head of Retail Sales
  • Provide both strategic and operational support to the National Account Managers to develop and implement key account strategies. This includes managing all account planning, sourcing and interpreting data to ensure clear segmentation and identification of opportunities, reporting and delivery requirements
  • This role will also work closely with the Business Management & Capability team within Sales through the use of data, analytics and sales process
43

Business Support Resume Examples & Samples

  • Meet and Greet walk-in clients. Facilitate processing of Customer instruction
  • Print relationship statements for RMs/Customers from Eclipse/RAD/Zurich/Alico
  • Track and resolve customer queries
  • Receive incoming customer calls and take appropriate action
  • Arrange couriers and facilitate collection of documents from customers
  • Preparation of documents for Ness Screening
44

Credit Initiatives & Business Support Manager Resume Examples & Samples

  • Leads the implementation of operating mechanisms and rhythms to ensure appropriate monitoring and management of Credit Risk, leveraging of training resources, vetting G&Os, and liaising with Finance
  • Partners with the CLL-North America Senior Credit Executive and her leadership team to drive meeting agendas, ensure key stakeholder updates are disseminated in an efficient, timing manner and strategic imperatives are being addressed
  • Drives Operational Efficiency initiatives, including development of metrics to maintain accountability and measure execution against goals and objectives; delivery of agreed milestones; partners closely with Finance and Second Line Risk teams to drive operational efficiencies
  • Supports large-scale Credit Risk modernization projects that incorporate proactive and innovative solutions addressing credit risk challenges and achieving organizational goals and objectives
  • Provides strategic leadership through facilitating or advising strategy development. Gives advice and counsels leaders without owning the projects themselves in order ensure the steps, tracking and expectations are consistent
  • Ensures effective stakeholder engagement and communications. Ensures timelines are adhered to for initiatives by keeping executives aware of any red flags concerning the timing or integration process
  • Bachelors degree with a minimum of 8 years’ experience in Risk management
  • Demonstrated cross functional/program management skills including development & implementation of significant business processes and policies
  • Experience leading teams of experienced risk management and financial services professionals in a matrix environment
  • Strong communication skills, including proven experience in developing from scratch senior executive presentations and communications
  • Process management skills - experience developing and guiding others through the design and implementation of significant business processes
  • Experience handling and prioritizing multiple transactions and responsibilities, work cross-functionally and within a team environment, and develop creative and simple solutions to unique situations
  • Strong communication skills with the ability to prepare & deliver clear communications to senior and executive management level
  • Ability to influence multiple stake holders and maintain strong relationships with in a highly matrixed environment
  • Excellent organizational/time management skills
  • Proven problem solving skills and ability to improve existing processes
  • Expert knowledge and understanding of the theories and concepts of strategy development, change management and implementation
  • Understanding of the interplay of functions across the business and experience leading large-scale initiatives
45

Operations Business Support Manager Resume Examples & Samples

  • Participate and coordinate in business driven projects and change initiatives (e.g. process improvement) for the Operations team
  • Participate in exchange driven UAT and conduct necessary training to Operations staff on new projects / processes
  • Produce regular dashboard with transaction volume statistics in different operation functions
  • Compile MIS and reconciliation reports for management review as well as other management reports and relevant regulatory reports on a timely manner
  • Provide direction and support on department-wise initiatives when necessary (e.g. BCP plans / SLA co-ordination)
  • Partner with team heads of the department for custodian and nostro network management
  • Handle network management related tasks with external service providers, including review of SLAs and fee schedule
  • Source appropriate service providers or vendors to cope with new business initiatives, if necessary
  • Handle other business initiates and ad hoc projects as assigned
46

Business Support Assistant Birmingham Month Ftc Resume Examples & Samples

  • Internal meeting organisation including booking of internal meeting rooms and related facilities requirements
  • Booking of hot desks on behalf of managers
  • Providing ad hoc project assistance
  • Conference call set up, booking, amendment/cancellation
  • Coach colleagues in BSC in areas of expertise
  • Provide support to other teams as and when required
  • Experience in a client-driven professional environment would be an advantage
  • Excellent communication skills – both written and oral
  • Strong organisational skills with ability to track status of multiple requests
47

Business Support Analyst Resume Examples & Samples

  • Retail Branch operational expertise & guidance / Products & Services / Navigation for system applications (i.e. Customer Connect, Customer Service Optimizer, CCAPS, Customer Financing System, Commercial Web Lending, MDIF, NCCS, Olive, etc.)
  • Possesses a university degree/college diploma or equivalent BMO experience
  • Exhibits exceptional Customer Service skills
  • Excellent problem solving and troubleshooting skills to allow efficient and effective problem identification and
48

Gcg Business Support Credit Initiation Resume Examples & Samples

  • Liaise with internal stakeholders to ensure applications are processed in timely and complete manner
  • Reviews and handles requests for exceptional processing and enquiries on loan processes
  • Handles weekly & monthly MIS reports for the unit to Management
  • Creates and maintains databases (MS Excel or Access) for the team
  • Participate in reviews of processes for new product launches to ensure efficiency and compliance on risk control
  • Reviews Documents for Functional Specifications for New or Enhancements for Operational Systems
  • Leads and conducts User Acceptance Testings for Operating Systems
  • Liaise with Technical Support and relevant Business Units for Daily System Production Issues and for Loan Operations
  • General knowledge / working knowledge of SME Lending credit and banking products
  • Minimum one year work experience in Credit Initiation and pre-screening
  • Ability to multitask in an ever-changing environment
  • Strong communication and interpersonal skills as well as good knowledge of loan documentation processes are prerequisites
  • Knowledge of MS Office and experience in System User Acceptance Testing will be of advantage
49

Business Support Analyst Technical Operations Req Resume Examples & Samples

  • Maintains and assists in designing financial reports
  • Provides trend reporting and other analysis on an ad-hoc basis
  • Performs additional Business Operations duties and tasks, as required
  • Creates and maintains multiple operational reporting tools
  • Validates data, daily, through cooperation from team members and regular spot checks
  • Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable
50

Contractor for Structured Products Business Support Resume Examples & Samples

  • Primary desk being supported is GELP APAC
  • Understand and advise Front office how to properly book structures and hedges including ELN, options, and OTC derivative products
  • Understand system P&L process and basic P&L decomposition for products and systems used
  • Understand the front to back operations process to include the key elements of confirmations and settlements
  • Understand the “big picture” and how other infrastructure groups are impacted by ones business (i.e. Finance, Market risk, Credit risk, Ops risk, Legal, Tax and Compliance)
  • Ensure all structured transactions are booked correctly in trading systems (SOPHIS)
  • Ensure trades are updated to properly reflect events (expiries, call dates, resets, barriers, etc)
  • Ensure trades are updated to properly reflect corporate actions (dividends, stock splits, mergers, etc)
  • Ensure all amendments are properly reflected in the trading systems
  • Ensure control and checks are in place for trade amendments, corporate action and barrier monitoring booking, OTC confirmation approvals, as well as other event type book of records
  • Work with Confirmations to ensure transaction confirmations are defined consistent with the system booking. Review outgoing confirmations
  • Document multi-leg and/or multi-systems bookings and valuation environments for trade structures and ensure they are accurate and complete for P&L and risk purposes
  • Document all ‘non-traditional’ and / or ‘experimental’ transactions
  • Liaise with Front Office, Market Risk, Valuations, P&L, Operations to help sorting breaks and inform them about new/amended trades
  • Define policy and process standards around transaction booking
  • Completion of EOD process including completeness and reconciliation checks
  • Observe trading patterns and behaviour to the support business and to help identify/ escalate potential fraudulent or unusual trading activity
  • Document Operating procedures for this position and update as changes occur
  • A good first degree preferably in finance, economics or other quantitative discipline
  • Some experience in Structured Equity Products and their hedge products in OTC Equity Options, FX, FX Options, IRS etc
  • General Knowledge of Asian markets (Concept of market specific practices on Corporate Actions, Stamp Duties etc.)
51

Asset Management Jpm Life Coo Business Support VP Resume Examples & Samples

  • Supporting the JPMorgan Life (JPMLL) COO in all aspects of their role, deputising for the COO as required
  • Maintaining effective governance arrangements for JPMLL, ensuring compliance with regulatory requirements, appropriate management of risk and escalation of issues
  • Supporting the Board of Directors and Control Functions to enable them to perform their duties efficiently and effectively
  • Ensuring that all directions and requests from the Directors are executed accurately and on time
  • Oversight of service providers and key operational processes to ensure that clients of JPMLL receive the best possible standards of service in an effective risk and control environment
  • Representing the interests of JPMLL throughout JPMAM UK, the wider JPM group and at trade associations and other industry bodies
  • Working closely with Client Advisers and Client Account Managers to ensure that JPMLL clients receive a high level of customer service and support
  • Assisting the UK Institutional team on defining business strategy and reacting to market, industry or regulatory developments
  • Input to and assisting Product Development on any new JPMLL Fund initiatives, changes to existing Funds and changes to product and policy documentation
  • Working with and advising the Company Secretary on content for Board Meetings
  • Producing reports to the JPMLL Board and Risk Committee on key matters and issues pertaining to the business
  • Defining Management Information that should be provided to the Board, Risk and Capital Review Committees
  • Documenting governance arrangements for intra-group and external service providers
  • Defining and identifying risks and controls for JPMLL and documenting them in the RCSA process
  • Managing or contributing to any projects or initiatives affecting JPMLL to ensure that its needs and interests are fully understood and taken account of
  • Ensuring that any regulatory changes, market developments or industry consultations are captured and addressed
  • Drafting or co-ordinating responses to any requests for information from regulators, auditors, project teams and other parts of the firm
  • Providing input and advice to Vendor Management on due diligence activity and contractual arrangements for service providers
  • Liaising with industry bodies for example Association of British Insurers (ABI) and Investment Association (IA)
52

Director, COO Business Support Resume Examples & Samples

  • Post-secondary education (MBA preferred)
  • Minimum 5 – 7 years’ experience in the financial service industry
  • Board Experience an asset
  • Strategic Business Visioning and Planning
  • Expert interpersonal and communication skills
  • Experience in facilitation and meeting/forum logistics/execution
  • Managerial Leadership
53

Business Support Executive Resume Examples & Samples

  • Minimum 3 years experience in a business support role
  • Fluent English is essential
  • Proficiency in Microsoft Office Suite, SAP competency and excellent computer skills
  • Proven analytical skills
  • Ability to deliver on planned actions
  • Experience within Dairy would be a distinct advantage
54

Business Support Analyst Resume Examples & Samples

  • Understanding the data models for key applications used within the business
  • Writing and executing SQL code for data interrogation and investigations
  • Further manipulation of data in MS Excel and drafting and writing reports and presentations to explain the findings
  • Discussing with management their business needs in order to advise on appropriate data solutions
  • Writing logic in Exari PowerAuthor for automated document production
  • Using VBA or other tools to solve business problems
  • Using visualisation tools to present data and/or build dashboards
  • Data querying and manipulation programming (using SQL)
  • Understanding of common data quality problems
  • Data cleansing and manipulation
  • Microsoft Office, including MS Excel and VBA
  • An understanding of basic accounting principles
  • Exari PowerAuthor
  • Qlikview
  • The ability to work independently with little supervision, but integrate well into teams
  • Concise and clear communication when presenting and explaining results and findings
  • An interest in business and finance
55

Business Support & Finance Leader Resume Examples & Samples

  • Take responsibility for delegated activities and represent the BUL or other leaders as appropriate. These activities include a variety of strategic and operational matters
  • To work with the BUL (and the functional teams) at a strategic level to support the setting and monitoring of BU level objectives in line with Line of Service and firm-wide strategy across the balanced scorecard
  • To ensure that any BU business planning and forecasting exercises are coordinated appropriately
  • To participate and coordinate BU Leadership Team meetings; BU Partner meetings; and other BU forums
  • Serve as a key escalation point when there are issues that arise across the business
  • Act as a trusted advisor and keep an ear close to the ground to identify issues, find solutions to resolve these, or flag up any interventions required. Be a robust communication channel between the team and the BUL
  • Agree promotion numbers/business cases, determine recruitment levels, including experienced hires, with appropriate Leaders and the functional teams within the BU; with final BUL sign off
  • Support to ensure that mobility of staff within the BU, across the Tax practice and across all Lines of Service is at an appropriate level
  • To provide leadership and guidance to the functional teams (HC, Finance, Resourcing, Secretarial Support, Clients & Markets Development) supporting the business. This will include leading regular meetings for this population
  • To coordinate and input to any change initiatives from a variety of sources across the firm
  • To work with the BU group leaders to ensure a cascade of business priorities
  • To work with HC, People Partners/Directors, People Managers and leaders within the BU as the first escalation point for resourcing issues, staff issues and disciplinary procedures
  • To work with the BU and HC to promote improved feedback and reporting for all staff
  • To work with the BU and CMD to encourage the team to undertake Independent Senior Partner Reviews and obtain client feedback to help them understand how they can deliver more value to their clients and targets
  • Qualified account either by accreditation or experience
  • Able to build strong relationships and networks, consider the needs of others and propose effective solutions
  • Effective and engaging communication skills as you will often be the voice of the BUL and his leadership team
  • Self starter who can take responsibility for getting things done, takes on delegated tasks, ability to source people with the right skills to for the tasks in hand
  • Ability to clearly communicate technical financial information to engage the audience, both verbally and in writing
  • Strong influencing skills with the ability to challenge behaviours whilst maintaining standards of professionalism
  • Demonstrate leadership; modify behaviours to work effectively with others, respecting and valuing all people and encouraging different perspectives
  • Deliver quality work, within agreed deadlines, demonstrating an understanding of the busin
56

Management & Business Support Resume Examples & Samples

  • Supporting management processes – including business analysis, performance reviews, audit functions, operational risk monitoring, governance and management meetings and reporting and tracking of progress against actions
  • Manage key initiatives, new location setups, engineering and new processes as well as drafting and maintaining all process and procedures documentation
  • Lead and drive projects relating to systems & process reviews to enhance our operational effectiveness and efficiency
  • Streamlining of ETF and pooled fund investment management processes including flow notifications, spreads, pricing conventions / fair value pricing and monitoring
  • Design and report on consolidated budgets and costs / all team financials and reconciliation of key data
  • Be an analytical self-starter capable of working independently and project managing a multiple initiatives as well as be comfortable with working with a variety of proprietary systems and sourcing / manipulating data
  • Have knowledge of financial markets – all projects will have investment related themes – and strong interest in equity / commodities markets
  • Excellent follow-up skills, organizational skills, logical analysis and conceptual thinking; Flexible enough to undertake a variety of assignments as required to support driving the business forward which could range from detailed number crunching to preparing high level strategic presentations
  • Proactive outlook and ability to build strong relationships across business areas - coordinating work between cross functional teams, often in different locations
  • Excellent written and spoken English - the ability to speak German would be desirable, although not essential; CFA designation also desirable. Strong technical / IT skills including MS Word, Excel (advanced), PowerPoint and Outlook
57

Business Support Management Team Member Resume Examples & Samples

  • GXM
  • 6) - CIB Expense Management SharePoint administration – adding user access, making updates
  • 7) - Project support for other team members. Current projects include movement of invoice volumes to ePurchase, OBO functionality consistency across global corporate systems, business requirements for Concur, etc
58

Business Controller Business Support Resume Examples & Samples

  • 5-7 years of experience in a start-up, entertainment/digital media, FMCG company or a similarly demanding environment in which complex modeling and analysis is performed
  • Strong communication/presentation skills with track record of presenting complex analyses to executives/senior management
  • High aptitude and enthusiasm for complex problem solving utilizing financial modeling and analysis, including great Excel skills and experience in working with data-cubes
  • Bachelor's degree in finance, economics, mathematics, statistics or other relevant field that demonstrates quantitative orientation
  • Prior experience in Media/Entertainment is a plus, but not a prerequisite
  • Knowledge of relational databases, SQL and prior experience working with technical implementations
59

Business Support Analyst Resume Examples & Samples

  • Excellent written and verbal communication skills with strong sense of responsibility and ability to communicate with all levels of staff and management are also essential
  • Proficient with Microsoft Office products including Word and Excel, Power Point
  • Organization – ability to prioritize work and deliver on time against project plans
  • Education Level Required: Bachelor's Degree
  • 2-5 years’ work experience
60

Business Support Lead Resume Examples & Samples

  • Leading the team to provide application support to internal users (front, middle and back office functions as well as other IT groups) and external clients
  • Must demonstrate the ability to analyse and understand complex problems, make sound technical decisions/recommendations, and communicate solutions in a proactive manner
  • Must have excellent verbal and written communication skills and be able to articulate concepts effectively to business users and technologists at all levels. Must be able to manage customers and their expectations in a calm and professional way in a high pressure situation
  • Must be able to demonstrate a keen interest in the business line and its processes, in order to best provide a good service to internal users and external clients
  • Must be able to combine attention to detail whilst understanding the wider business and technology context
  • Work as a senior member of the Risk Support group within PSP
  • Lead and motivate the support team members to deliver high quality customer service oriented support and maintain a stable & efficient production environment
  • Provide in-depth 1st/2nd line application support for production issues from initial client contact through to resolution, including root cause identification and implementing preventative action. Influence the global team by example and encouragement
  • Analyse moderate to advanced inquiries and lead problem resolution
  • Manage production incidents, resolve independently or ensure appropriate ownership within support and development teams (including accurate logging/ detail gathered for reporting purposes). Ensure clients and management are kept up to date
  • Pro-actively identify areas where support queries can be reduced, and identify, document and potentially implement (small scale) solutions and encourage the global team to do this
  • Ensure that down-time in the trading environments is minimised, whilst proactively monitoring application status against service levels, addressing any issues or leading amendment discussions/ negotiations
  • Take a leadership role in Problem management and route cause analysis. Aim to permanently fix repeat problems rather than patch them
  • Communicate clearly and concisely and escalate issues on a timely basis. Keep management informed of progress and issues
  • Develop and maintain relationships with other technology teams including other global PSP teams/ business lines, application development teams and infrastructure (e.g. DBA, server teams, web services, etc)
  • Develop and maintain relationships with users, including front office and other internal groups
  • Ensure appropriate monitoring of systems and hardware is in place in order to minimise future incidents
61

Business Support Management Associate Singapore Resume Examples & Samples

  • Customer service / Client facing experience is advantage
  • Focus on Controls and mitigating Risk factors
  • Technical background is advantage
  • Excellent relationship building skills with the ability to listen well and influence others
  • Ability to work under pressure, prioritize multiple assignments, and bring tasks to complete closure
  • A self-starter who is organized and consistently meets deliverables
62

Business Support Management Resume Examples & Samples

  • Support CIB Lines-of-Business to provide Change Management and Control
  • Access validation and control for on, offboarding and transfer
  • Provision of technology hardware, application and markets data
  • Real Estate: maintenance of floor plan, move management, floor access control and cost allocation
  • Business Contingency coordination and support
  • Project coordination and implementation
  • Self starter, team player and flexibility in mind set
  • Strong project management skills, ability to multitask, prioritize conflicting needs and work under high pressure environment
  • Work in partnership with other regions, LOBs and support groups
  • Previous working experiences of technology or control functions would be advantageous
63

Business Support Resume Examples & Samples

  • Excellent administrative and IT skills
  • Ecellent communication skills (verbal and written) with the ability to communicate effectively at all levels in a professional manner
  • Self-starter with ability to work on own initiative, remotely and as part of a small team
  • Ability to prioritise and complete work effectively, to deadlines and to an appropriate standard
  • Flexible with a positive approach to work and ability to deal with confidential matters
64

Business Support Analyst Resume Examples & Samples

  • Monitor and maintain operational readiness of the Sales and Marketing landscape and provide 24/7 support as needed
  • Identify opportunities for system enhancements that will deliver enhanced functionality and/or simplify system administration. Facilitate and develop plans for application changes (including defects fixes, enhancements and/or configuration changes). Configure and test changes to system including reports, security access, and workflow. Perform/Coordinate configuration changes to the production environment
  • Provide Level 2 Incident Management support for Salesforce.com and Marketo with the goal of meeting business service levels. Take ownership of critical issues, enlist proper representation from other EIS support teams and drive towards resolution
  • Act as single point of contact with our vendors for the resolution of functionality and performance issues
  • Resolve functional and system errors as identified by Business Partners; includes determining cause of incorrect data entry and infrastructure/database issues. May require coordinating with source data providers (i.e. SAP or third parties) to isolate problems. Track system activity to ensure the service is operational as defined by SLAs
  • Coordinate activity between Business Units (including Finance and Sales ops) and EIS to drive open action items to closure. Requires effective communication and task tracking skills
  • Work with other EBSO teams to resolve infrastructure related problems (i.e. Basis, Network, Database) where appropriate
  • Provide functional expertise, guidance, presentation, and instruction on reporting applications to business units and users
  • Experience working with Marketing applications (Cloud based/SAAS or In-House)
  • Experience with Salesforce Admin Support
  • Good Communication skills and a good team player
65

Business Support Senior Analyst Resume Examples & Samples

  • 3-5 years in a Business Support or Administrative role
  • Strong qualitative, project management and analytical skills with superior attention to detail and organization
  • Must be results/goal driven and a team player able to lead associates to perform and meet deadlines
  • Superior people and leadership skills
  • Professional savvy in managing peer relationships and aligning enterprise resources
  • Adaptability to manage multiple tasks/projects within deadline constraints
  • Solid computer skills and web navigation including Microsoft Word, Outlook and Excel, PowerPoint and Concur
  • Ability to embrace change with a positive approach, learn quickly and embrace additional responsibilities
  • Comfortable and effective when presenting concepts and updates to diverse levels of management
  • Interpersonal effectiveness with ability to build and maintain relationships
  • Forecast and Budget experience
  • Bachelor's Degree desired
  • Working knowledge of general bank policies, programs and procedures and financial/accounting practices
  • Knowledge of Onboarding Process
  • Knowledge of the department or business unit's functional area or products
  • Knowledge of the Banks Change Management Process
  • Knowledge of the Banks time reporting system, Clarity
  • Ability to run JAD Sessions, Staff Meetings and Project Meetings
66

Commercial Financing Business Support Resume Examples & Samples

  • Pre-University qualification
  • Basic knowledge in Analyze Problems & Situations, Strong written and verbal communication skills
  • Basic knowledge in Analyze Problems & Situations
  • Hebrew: Intermediate
67

Business Support Resume Examples & Samples

  • Retail Branch operational expertise & guidance / Products & Services / Navigation for system applications (i.e. Customer Connect, Customer Service Optimizer, CCAPS, Customer Financing System, Commercial Web Lending, MDIF, NCCS, Olive, etc.)
  • Policies & Procedures interpretation & clarification (i.e. consultation on frauds/potential losses, power of attorneys, seizures, estates, etc.)
  • Support for fulfillment processing teams (i.e. Investments processing, deposits pricing guidance)
  • Possesses a university degree/college diploma or equivalent BMO experience
  • Minimum 3- 5 years previous experience with BMO
  • Successful completion of the appropriate accreditation or certification, i.e. Lending Qualified, RISR, BCO
  • Demonstrated knowledge of BMO products, platforms and branch processes
  • Strong organization and multi-tasking skills
  • Excellent problem solving and troubleshooting skills to allow efficient and effective problem identification and apply appropriate solution
  • Advanced listening and probing skills
68

Business Support Lead Resume Examples & Samples

  • Excellent interpersonal, time management, problem solving and organizational skills
  • Ability to multitask and work amongst shifting priorities
  • Ability to communicate effectively with team members and leadership
  • Proven ability to lead project work efforts and coordinate activity across multiple team(s)
  • Strong relationship-building skills and ability to navigate political environments
  • Self-motivated & pro-active individual
  • Ability to work independently and in team settings
  • Corporate Treasury Data Management’s (CT DM) experience
  • Previous experience managing SharePoint
  • Work with CT Data Management
  • Strong Excel, Power Point & Visio skills – ability to create and enhance process design
  • Bachelor of Science
  • Experience in process optimization / integration
  • Previous experience with Bank of America
69

Business Support Systems Resume Examples & Samples

  • Network (& Service) performance management & capacity management, responsible to ensure that the services or resources are performing adequately & that enough capacity is available to meet the business requirements & growth projections. This function will prompt the need for a specific network optimization
  • Preparation of low level design documentation for change requests (configuration changes, new code, parameters changes, etc.) according to requests sent by Engineering Customer Department. The implementation of those changes is not OE team responsibility. Some of those changes are recurrent
  • Preparation of low level design documentation for changes (configuration changes, new code, parameters changes, etc.) according to requests sent by other organizations, as, for instance, Assurance Customer Department, Back Office, MAS, OE, Support Organization, etc. The implementation of those changes is not OE team responsibility
  • Preparation of TIA (Technical Impact Analysis) for projects, taking as input the information delivered by the Project Team or by Engineering Customer Department
  • Reports on Licenses and Capacity
  • Provision of technical information and answers to customer consultations related to requirements, network incidents, etc
  • Support to Trouble Tickets in relation to Solution Configuration. OE team takes ownership of the TTs being handled by them
  • Managed Services Documentation updates. OE is responsible of keeping the OE documents up to date
  • Handover activities related to projects (OE has to check that the impacts in the TIA have been taken into consideration and that the Capacity/License reports and that the documentation are also updated)
  • Analytical & task oriented
  • Cost awareness
  • Social skills & awareness
  • Problem Solving & strategic thinking
  • LI-AS3
70

CIB Business Support Resume Examples & Samples

  • Responsibilities for the CIB Operation specialist include to open the trading account, conduct client due diligence, perform settlement and post accounting into main processing system, reconcile bank balance against financial institutions. In addition to, Review a/c opening documents and report the transactions to local regulatory, arrange fund transfer instruction, monitor and update operation control requirement, liaise with overseas office for operation flows for international clients
  • Under 1 years of work experience. Experience in Custody or settlement operations, banking operations and/or fund operation preferred
  • Proficient in use of oral and written communication skills (English & Korean)
  • Motivation and initiative to work independently and as a team player
  • Neatness and attention to detail and control of data
  • Basic Knowledge of financial products
  • Understanding of accounting theory, concepts and practice optional
71

CIB F&BM Business Support Management Resume Examples & Samples

  • Management of end to end process of staff on-boarding and off-boarding, BAU technology request, not limited to,
  • Process system and application access for new hires, removal of access for off-boarded employees and internal transfer within the firm
  • Initiate all technology related requests and managing them to completion through JPM systems
  • Inventory management (e.g., Desktop, Laptops, Blackberry, Ironkeys)
  • Mediate ad hoc tech requests with various technology and Hub teams
  • Diligence and strong analytical skills
  • Minimum 3 years working experience, preferable Investment Banking
72

Business Support Analyst Resume Examples & Samples

  • Work closely with business stakeholders and deliver prompt responses to queries from the business
  • Support key MAM front and back office systems including Composer and Dimension
  • Project manage operations components of key systems upgrades e.g. trading system Upgrades
  • End to end problem management responsibilities
  • Unix shell/DOS batch scripting
  • SQL Scripting, ideally with Oracle/SQL Server
  • Java/J2EE development
  • Previous Control-M Batch experience preferred, but not essential
  • Familiarity with ITIL Incident/Change/Problem management
  • Ability to work in a demanding, fast paced funds business
  • The ability to operate independently, to be proactive, and able to interact with stakeholders across all levels
73

Portfolio Controller & Business Support Resume Examples & Samples

  • Responsible and broad position in dynamic and ambitious team within Regulatory & Business Risk Management
  • Various department wide reports and analysis
  • PMO Activities such as Staff list update, coordination of access requests, organizing meetings and business trips & SharePoint administration
  • Management of expenses and business trips
  • Broad insight into regulatory field of activities, development possibilities to further develop our controlling
74

Business Support Administrator Resume Examples & Samples

  • Payment allocations onto multiple host systems
  • Reconcile banking and postings of payments
  • Maintain various reports to keep track of metrics and volumes
  • Complete Missing Payment Queries via website and host systems
  • Disbursement of refund requests and cash advances via deskbank to customers
  • Process Credit Balance Reports across all host systems
  • Management of multiple mailboxes to action customer requests
  • Maintain Deceased and Bankruptcy portfolios
  • Maintain Merchant promotions set up as directed
  • Update multiple credit bureaus reporting
  • Locate GNA customers by using various search options
  • Process supplier invoices
  • Facilitate government department inquiries for information
  • Import payments to external parties via Deskbank
  • Provide assistance and undertake any other duties as allocated by the manager
  • Work in accordance with all GE policies and procedures, demonstrating high ethical standards consistent with the GE Spirit & Letter
  • Immediately escalate any potential compliance issues to Team Leader, Compliance, Legal, HR or through any Open Reporting channels
  • Ensure you adhere to all the Environment, Health & Safety (EHS) policies, procedures and responsibilities as detailed in the EHS Manual on the EHS Links site
  • Other related tasks as agreed
  • Knowledge in MS Word and Excel
  • Technical knowledge – host systems
  • Excellent computer literacy and keyboard skills
  • Strong willingness to work in a team environment
75

Business Support Analyst Resume Examples & Samples

  • Business Relationship Management - Acting as a central point of contact for all Trade execution information, queries, issues with the relevant line of business, including its support functions. Preparing and developing globally and regionally consistent executive presentations with required levels of transparency and providing them to the business on a monthly basis. Where costs hitting the trade-ex GL line are Operational in nature, liaise with the appropriate Operations Managers to ensure oversight of costs levied and underlying transaction detail (where available.) Alignment of Operational costs levied with KPI and volume metrics gathered by Performance Management team
  • Cost Optimization Identification - In line with business strategies, trading patterns and through anomalies identified in benchmark reporting work with the appropriate business to identify areas for service and cost optimization ensuring all cost savings are documented, tracked and updated on a regular basis
  • Predictive Expense Forecasting - Submission of annual plan numbers for appropriate business at the vendor, service and Transit level taking into account any variation in volumes and in line with future trading strategies. Creation and maintenance of appropriate commentary & documentation supporting forecasts
  • Ad-Hoc reporting - Responding and executing on ad hoc reporting requests from the business and supporting functions (i.e. Product Control, Financial Control)
  • Benchmark reporting - Carry out benchmark reporting appropriate vendor types ensuring same service, same product service tariffs are benchmarked and anomalies advised to the business as part of cost optimisation identification
  • GL Reconciliation (Variance Analysis) - In depth analysis of appropriate business balances within Trade Ex GL with detailed commentary on all variances
76

Senior Business Support Analyst Resume Examples & Samples

  • 5+ years in a similar position (Senior Business Support Analyst)
  • Previous experience leading a cross functional team
  • Proven experience in implementing automation platforms
  • Ability to create and implement a platform level strategy
  • Experience in managing 3rd party vendors and dealing with challenges
  • Proven experience in testing QA schedule and planning creation and familiarity with automated testing software
  • Technical qualification and commercial awareness desirable
  • Excellent communication and documentation skills
  • Eligible to live and work in the EU
  • Current unrestricted worldwide passport
77

Business Support Lead-professional Markets Resume Examples & Samples

  • Strong Microsoft Office skills, specifically Excel
  • Hyperion Essbase (preferred)
  • Ability to work independently, - Self Starter and Proactive
  • Experience influencing and engaging high level Executives
  • Experience with juggling multiple responsibilities, constantly reprioritizing based on new information or shifting deadlines
  • 2-3 yrs of Finance experience (or similar discipline)
  • Bachelor Degree in Business Administration or related field
  • MBA would be a plus
78

CSI CoE Business Support Systems Resume Examples & Samples

  • Ensure service delivery execution
  • Contribute and support services sales
  • Apply Service Delivery Process and Models
  • Create a productive work environment for individuals
  • Create a productive work environment for own organization
  • Drive Performance Management (Process)
  • Drive Competence Management
  • Conduct Resource Management
  • Five to seven years of CSI experience and line management activities
  • Available to travel around the globe
79

ET Business Support Resume Examples & Samples

  • Providing support to business stakeholders on critical business applications
  • Extensive interaction with the associated development teams and other support desks
  • Considerable involvement with customers to understand their problems and requirements
  • Communicating frequently to end users about incidents and problems
  • Project Managing small projects on a day to day basis
  • Ongoing support of Settlements and Trading systems
  • Proactively contribute ideas and solutions towards improving team processes
80

Business Support Analyst Resume Examples & Samples

  • Create and manage warranty claim data and financial reports
  • Create and publish business warehouse queries and reports
  • Conduct warranty claim financial audits
  • Manage warranty inventory including forecasting, monitor customer requirements, physical inventory and execute stock transfers
  • Support warranty and repair analysts as required
  • Participate and lead continuous improvement (ACE) activities
  • Other tasks may include drive access control
81

Business Support CEO Csfs Resume Examples & Samples

  • Preparation of and taking minutes of the Authorized Management meetings (Scheduling, agenda, collection of department reports and KPIs)
  • Support of marketing activities with Marketing Special Businesses CH (Switzerland) and Market Development CH (Switzerland)
  • Contact to print media, submission of ads and editorial contributions to external parties
  • Ordering of marketing material, booth furniture, access tickets and registration of attendees
82

Business Support Analyst Resume Examples & Samples

  • Co ordinate projects to support GMT requirements and
  • 1+ years professional experience analytical/project
  • Ability to work in a high pressure and changing
83

IT Business Support Trading Resume Examples & Samples

  • Supporting business users in their daily operations
  • Functional and technical analysis of user requirements
  • Automation of business processes using MS Office and Reporting tools
  • Overall coordination of software changes and implementation of improvements as requested by the users
  • Test management and execution, incl. setting up of test cases, executing system integration tests and documenting test execution
  • User support during user acceptance testing
  • 3rd level application support
  • An academic degree in Information Technology, combined with project management skills
  • Knowledge of financial instruments and products
  • Experience with financial data providers and systems such as Bloomberg
  • Strong skills in MSOffice (incl. VB) and databases, preferably Oracle
  • Strong interpersonal and communication skills with the ability to work independently and under pressure
  • Good presentation and organizational skills
  • Fluent in English; German and French being an asset
84

Ops Professional Mkts Business Support Resume Examples & Samples

  • 4-year college degree in finance, accounting, or related discipline and 3-5 years of experience
  • Proven experience presenting & consulting with operational leadership preferred
  • Strong Microsoft Office skills (Excel, Word, Power Point) required
  • Excellent organizational, communication, and project management skills required
  • Ability to work in a team-oriented environment that is fast-paced and demanding
  • Must be self-directed, have excellent initiative and organizational skills
  • Ability to handle multiple demands with a sense of urgency, drive and energy
  • Work well under stress with the ability to deliver on time
85

Business Support Analyst Resume Examples & Samples

  • Identifying and documenting Business Requirements
  • Understanding existing systems functions and liaison with Business teams
  • Preparation of Business Requirements documents
  • Translating Business Requirements to System Requirements
  • Project scope documents
  • Analyze and make recommendations for modification to applications and business procedures
  • Propose logical and physical system design
  • Understand the data environment and create automated/ad-hoc reports
  • Supporting the project team in implementation including data loading & cutover/migration analysis
  • Supporting preparation of user procedures and user acceptance testing
  • Develop and execute of quality assurance test plan for the system rollout
  • Coordinate hardware and software installation
  • Provide on-going system production and user support; tasks include problem diagnosis, resolution analysis, and liaise regionally and globally with business and system groups to follow through the support items
  • Provide pre-implementation and post-implementation support to the systems and business teams
  • Organize and provide training to users
  • Preparation of training materials
  • Document user feedback
  • Maintain good working relationship with clients such as Investment and Research Services teams
  • Business analysis experience qualification (e.g. ISEB) or equivalent experience
  • Hands-on experience in the requirements gathering, design of investment reporting and risk systems for internal users
  • Exposure to structured software development life-cycle methodology
  • Familiar with investment management, research and trading process
  • Familiar with Bloomberg, Factset or Investment risk tools is an advantage
  • Familiar with Oracle OBI and/or QlikView
  • Familiar with UI design and Data modelling process is an advantage
  • Familiar with knowledge of fund accounting and market index data
  • Experience of providing global systems solutions & knowledge of internationalisation aspects
86

Asset Management Business Support Resume Examples & Samples

  • Support team in the absence of direct manager
  • Supervise a team of statement control analysts
  • Coordinate and support transition efforts to new operating platform/data strategy
  • Plan, conduct and monitor RCSA testing for IFS Operations and develop, recommend and monitor corrective and preventive actions
  • Devise sampling procedures and directions for recording and reporting quality review data
  • Perform administrative functions on the maintenance of data integrity for the accounting database
  • Perform quarterly Clean Desk Reviews for IFS Operations
  • Perform Translog deletions as requested from the Fiduciary Department
  • Assure ongoing compliance with quality and industry regulatory requirements
  • Monitor internal training compliance and address all technical issues
  • Identify training needs and organize training interventions to meet quality standards
  • Maintain an optimal ratio balance of offshored financial statement allocation with Mumbai Team
  • Provide technical and statistical expertise in the management of registered User Tools
  • 3 – 5 years experience in the financial services industry
  • Certifications an advantage for risk or quality assurance
  • Quality inspection, auditing and testing experience
  • Experience with implementation of corrective action programs
  • Strong computer skills including Microsoft Office and databases
  • Knowledge of tools, concepts and methodologies of QA
  • Knowledge of relevant regulatory requirements
  • Demonstrates high level of accuracy and reliability in work
  • Uses judgment on materiality or significance of issues identified and follows through until resolved
  • Responds to issues and queries in a timely manner
  • Data collection, management and analysis
  • Communication skills - verbal and written
  • Continuous review and improvement in levels of efficiency
  • Understands basic Trust and PIC concepts
  • Identifies risk issues
  • Able to work well with the coordinated team
87

Business Support Analyst Resume Examples & Samples

  • Documenting and executing month-end and quarter-end processes
  • Configuring and executing Risk Analytics
  • Distributing results to downstream consumers
  • Responding to business enquiries, performing analysis and prioritizing enquiries
  • Suggesting changes for enhancement to the regular processes
88

Business Support Analyst Resume Examples & Samples

  • Investigating issues escalated from Wrap Adviser Services phone team, raised about the Wrap platform inclusive of: technical issues, reporting inconsistencies, online transacting issues, explaining system behaviour etc
  • Investigating issues escalated from Wrap Operations teams, assisting them with exceptions processing and issue resolution
  • Proactive monitoring of transactions and system behaviour to identify anomalies and avoid impact to our clients
  • Identifying opportunities to improve processes within Service Sales Centre & Operations (SSC&O) and Wealth management Operations teams to increase efficiency and accuracy
  • Maintaining a strong outcome focus to ensure all requests and issues are resolved in a timely and efficient manner
  • Supporting Project teams with the delivery of system updates and new Products, by providing subject-matter-expert input and / or testing when required
  • Work closely with delivery teams to ensure changes and projects adhered to the standards and governance required to be accepted in Production
  • Overall management and communication of major incidents and problems, including remediating any impacted clients and advisers
  • Display strong customer service focus and the ability to deliver quality support
  • Professional communication skills, both verbal and written
  • Ability to build complex system knowledge and business rules quickly
  • Well organised and methodical approach to completion of tasks, and ability to multi-task
  • Experience with Macquarie Wrap or a similar platform and possess strong financial markets knowledge
  • Ability to work autonomously, as well as part of a team environment, to be proactive, and able to interact with stakeholders across all levels
  • Microsoft Office (Intermediate to Advanced)
  • Technical experience in fast paced working environments is desirable, these include
89

Internal Business Support Financial Services Resume Examples & Samples

  • Support the preparations for writing proposals (gather relevant information, follow up with the partners, review document structure and lay-out, monitor closely the important deadlines)
  • Create and update complex PowerPoint presentations for internal and external use
  • Transpose EY content (presentations, CV’s) into client approved templates as required
  • Work together with the business in developing materials (presentations, flyers) to promote our services
90

Business Support Resume Examples & Samples

  • Responsible for different banking applications in Financing, Trade Finance and Pension Services
  • Applying the Incident and Problem Management process proactively and consistently by ensuring quality and quality improvement
  • Key Player in enabling the organization in solving Major Incidents, supports Taskforces and drives Problem Management activities
  • Collaborating with cluster related business domain and product management
91

Manager Financial Business Support Resume Examples & Samples

  • Responsible for store financial planning and budgeting. Summarize plans including overviews, bridges, explanations
  • Responsible for month-end managerial reporting and analysis of outlet store performance. Establish tracking for key initiatives and portfolio strategy
  • Maintain, analyze and report store 4-wall profitability
  • Support Director of Real Estate and Director of Operations Support, Store Construction in the development of capital spending requests. Prepare financial assessments to include payback, IRR, and NPV on capital expenditures
  • Prepare special business analyses for management, which could include analysis of expense trends, profitability, and new business opportunities
  • Provide strategic guidance, assistance, and analysis to store operations management
  • Support DTC and corporate finance teams with other reporting, ad hoc analysis requests, and cross-training as needed
  • 7 years experience
  • Demonstrated ability to partner with senior management
  • Strong technical skills (Hyperion Planning Applications, Hyperion Essbase, HFM, Lawson, COR360, SharePoint, Microsoft Office, Pivot Tables)
  • Demonstrated organizational skills and ability to manage multiple priorities
  • Track record of consistently meeting deadlines and due dates
  • Strong communication and interpersonal skills, written and verbal, as well as successful presentation skills
  • Willingness to adapt to a changing environment with an emphasis on process improvement
  • The ability to thrive in a dynamic fast-paced environment of a growing company
92

Customer Business Support Analysts Resume Examples & Samples

  • Interpersonal abilities
  • Ability to multitask and work under pressure
  • Excellent follow up ability
  • Adaptability and flexibility
  • Learning aptitude
93

Financing Business Support Professional Resume Examples & Samples

  • Receive and handle customer and sales requests
  • Be in daily contact with customers and suppliers, and with other departments of IGF and IBM
  • Accuracy with good attention to detail
  • Customer focused mind-set
  • Responsibility and ability to work independently but also in a team
94

Business Support Analyst Resume Examples & Samples

  • Supports partnership with End-to-End Leads and Performance Management team to identify continuous improvement opportunities
  • Execute upon those opportunities once agreed to with the Global Business Services (GBS) customer council
  • Understands and/or able to learn integration within/across the A2R, P2P and O2C processes to maintain internal controls
  • Reviews monthly GBS metrics compiled for areas of responsibility
  • Provides analysis of trends, and works with Business Support Manager to recommend remediation plans for areas that are not meeting established service level obligations
  • Supports customer issue escalation processes for GBS inquiries in line with the GBS interaction model
  • Uses critical thinking to perform root cause analysis of escalated issues and ensures appropriate and timely resolution of issues
  • Including coordination with other SSC locations and other FCS functions as necessary
  • Coordinates off cycle payment processing and supports month end reconciliations
  • Supports annual filing of 1099s and escheatment filings in coordination with the Global SSC
  • Supports O2C analytics and reporting preparation
  • Executes all assignments in accordance with established Service Level Agreements (SLA’s)
  • Assist Business Support Manager in special projects, including but not limited to strategic initiatives and software implementations
  • 3 to 5 years of Accounting experience, preferably supporting a Customer Relationship Management role
  • Experience working across A2R, OTC, and P2P process streams preferred
  • Experience in project & change management preferred
  • Experience in process improvement and application systems implementation
  • General understanding of the integration components and impacts across the A2R, OTC, and P2P processes
  • Ability to meet strict deadlines
95

CIB F&BM Business Support Management Resume Examples & Samples

  • Review and documentation of CIB Expense Policies
  • Review, approval and monitoring of T&E and invoice expenditure referencing CIB Expense Policy
  • Centralized corporate card application, delinquency/charge-offs reporting process
  • Exception approval and escalation
  • Liaising with various support functions
  • Assisting in reporting initiatives, such as expense data analysis and reporting
  • Assisting in training related to Expense Policy, financial system (Concur), etc
  • Minimum 3 years working experience
96

Business Support Administrator Resume Examples & Samples

  • Collection of timesheets from our contractors on a weekly basis
  • Checking timesheets are accurately completed before forwarding to finance for payment
  • Maintaining excel spreadsheet including contractors hours
  • Contract administration including preparation of contracts and creating new starter files
  • Preparing, sending and auditing contractor records
  • Accurately updating and managing our bespoke database with all records
  • Monitoring and managing compliance of contractor records including reference and police checks in preparation for external audit
  • Producing reports on a weekly basis using Microsoft excel and updating Financial reports
  • Manage all payroll queries and liaise with both our contract employees and clients
  • Reception cover including meeting, greeting and answering the phone
  • Diary management and scheduling
  • Managing confidential information and partnering with key stakeholders
97

Finance Head Regional Retail Business Support Resume Examples & Samples

  • Setting business target by different dimensions for business
  • Perform major cost line planning including Labor, Supplies, Pre-openings etc. by deep diving into cost drivers and analyzing trend, building regional and national margin in P&L plan
  • Closely monitor sales performance and provide sales outlook to regional business head for driving business performance
  • Design KPI to track and evaluate business performance
  • Provide regular regional business reports to evaluate business performance and trend
  • Lead regular regional business review meeting and address opportunities and risks from financial perspective
  • Review new business proposals, executes FDD and provide valuable comments
  • Provide support on regional operation, marketing and store development projects
98

Business Support Quotations & Tool Development Intern Resume Examples & Samples

  • Business/Finance Background
  • Programming Experience
  • Business Understanding
  • English Skills; preference will be given to fully bilingual French applicants
  • Visual Basic and /or Access Database
  • Superior Excel Skills
  • Writing and troubleshooting Macros
  • SAP (an asset)
  • Important instructions for applicants **
99

Business Support Operation Specialist Resume Examples & Samples

  • High level of accuracy with good attention to details
  • Good teamwork and collaboration skills
  • Customer focused. Good analytical and problem solving skills
  • Good numerical skills
  • Ability to take ownership and responsibility
  • High level of proactiveness and initiative with potential to innovate
  • Ability to work towards and achieve targets and deadlines
  • Economics or Finance background
100

Business Support Management Resume Examples & Samples

  • Expense Management: processing, review, approval and monitoring of T&E and invoice expenditure based on CIB Expense Policy
  • Assistant Management: centralized resource management, including mobility, talent management, training and development, evaluation and compensation
  • A variety of other administrative functions: Space planning, maintenance of floor plans, move management, cost allocations, consecutive leave tracking, floor access, business continuity co-ordination
  • Timely management of Travel & Entertainment expense claims for Investment bank employees through the firms expense management infrastructure (TEEMS in the US and Oracle for EMEA & ASIA) in accordance with CIB Global Expense Policies. Exception reporting related to expenses
  • Co-ordination of centralized vendor invoice processing process
  • Taking on additional ad hoc responsibilities in absence of Team Lead
  • Be a subject matter expert and is able to guide and mentor the team members
  • Effectively handle escalations and find appropriate resolutions
  • In addition to BAU activities, is able to take up additional projects and effectively lead them to completion
  • Partnership with global counter-parts and Corporate Accounts Payable teams
  • Process Improvements and Efficiencies
  • Ability to review data efficiently in compliance with the policy and procedures with data (intermediate Excel skills are essential) with an appreciation of the importance of process and a robust control framework
  • Work independently whilst also operating effectively in a team based environment
  • Be a self-starter, multi task and manage a demanding workload
  • Analyze and problem solve
101

Business Support Analyst Resume Examples & Samples

  • Experience in a financial services organization (Asset Management preferred)
  • Knowledge of the equity trade lifecycle
  • Experience supporting portfolio management systems
  • Exposure to Charles River IMS (Manager Workbench preferred)
  • Experience supporting proprietary applications as well as front office vendor applications and market data feeds (Bloomberg, Factset, Reuters etc.)
  • Ability to provide an intermediate level of desktop support including excel and VBA
  • Experience supporting reporting platforms (OBIEE, Crystal Reports, Excel reports)
  • Demonstrable experience using Incident, Change and Problem Management processes
  • Ability to troubleshoot complex issues in a high stress environment
  • Technical understanding of systems and application architecture (databases, networks, servers etc.)
  • Ability to rapidly learn new applications and technologies
  • Desire to build relationships with key business stakeholders
102

Business Support Management Resume Examples & Samples

  • Timely management of Travel & Entertainment expense claims for Investment bank employees through the firms expense management infrastructure (Concur) in accordance with CIB Global Expense Policies. Exception reporting related to expenses
  • Develops partnerships with Stakeholders and cross-functional peers and is willing to do what is necessary to get work done for the good of the team
  • Bachelor’s degree (or equivalent experience)
  • Proficiency in Excel, Powerpoint, Word, Access
  • Demonstrated ability to work as team player, and to develop alternative solutions to complex problems
  • Detail oriented with strong organizational skills; ability to manage multiple tasks simultaneously and prioritize work efforts
103

Business Support Analyst Resume Examples & Samples

  • Coordinate with ME functional groups to develop a ME IT strategic roadmap plan of compliance with built in mistake proofing controls
  • Develop new and/or improve standard work for alignment, connectivity and transparency across ME Programs
  • Develop an implementation plan, inclusive of a training plan, to include "Best Practices" processes for all ME Data Owners
  • Implement the approved plan
  • Monitor progress to plan
  • Generate the monthly metric
  • Provide Co-Data Owner oversight for the ME Server IT Management process, and manage ME Security IT data permissions
  • Serve as primary Business Support Analyst in working with several ME Organizations in facilitating the Annual Overhead Budget Planning process
  • Attain ACE Associate certification
  • Comply fully with all Diversity, Environmental, Health and Safety (EH&S), Ethics, Quality and International Trade Compliance (ITC) policies and procedures
  • Achieving established due dates on projects assigned
  • Compiling Level 1 schedules for deliverables
  • Providing a weekly project status to both supervision and internal Customer
  • For projects, flagging schedule roadblocks in advance to supervision in writing, and offer up viable solutions. Be proactive and schedule a one-on-one meeting with supervision to dialogue before any commitment to the Customer
  • Responding in a timely manner to internal Customers and/or supervisor's questions
  • Representing Customer's perspective internally
  • Actively contribute by providing project management oversight for implementation of the strategic IT compliance plan; documenting meeting minutes; close looping with the team members on open action items; and advising supervisor of ongoing progress of the Team relating to project scheduling, ITC and budgetary compliance
  • Balancing Customer desires with adding value to the business
  • Following and improving ME standard work published on-line for portal and shared drive data owners. Ensure current process followed is documented and standard work is published for implementation of the strategic ME IT plan of compliance
  • Generating new work step instructions for P&W Security IT data permissions, IT analyses and IT analytical tool usage
  • Actively contribute by providing IT consultation services to improving the ME business processes
104

Business Support Administrator Resume Examples & Samples

  • Sorting incoming & outgoing mails, scanning the documents and sending it out to the clients within time constraint
  • Create tasks to enable the collating of financial statements
  • Processing, scanning & mailing out of Corporate Action entitlements within time constraints
  • Compile the establishment packs for the New Business team
  • Coordinate printing orders, printing of envelopes, letter heads and compliment slips
  • Coordinate stationery orders and stock control
  • Relevant administrative support experience within the Financial Services industry
  • Working knowledge of the Microsoft Office Suite - Outlook, Word, Excel
  • Effective stakeholder and client management skills
  • Strong customer service experience and attention
  • Reception experience is preferred but not essential
105

Marketing Event Management Tool Business Support Resume Examples & Samples

  • Supporting international project group
  • Support EMT Users worldwide through training and preparation programs
  • Coordinate, prepare and publish training materials supporting tool changes and releases
  • Perform ad-hoc requests related to Event Management processes, performance of marketing activities and others
  • Advanced German as an asset
106

Customer Business Support Analysts Resume Examples & Samples

  • Performs contract analysis, quality controls of contracts, manual billing, invoicing, and validates accuracy of billing calculations performed by the system
  • Create new accounts, order placement and product advocacy
  • Acts as the main point of contact to customers and account teams to address questions related to billing, order placement and customer services issues via phone or e-mail
107

Business Support Analyst Resume Examples & Samples

  • Experience of working in a project oriented environment for at least 5 years
  • Prior experience with Vended relationships / support
  • Knowledge of investment & hedge funds, equities and fixed income business processes is required
  • Prior experience supporting applications within a financial institution is required
  • Basic knowledge of UNIX processing/scripting
  • SQL / Sybase query experience is desired
  • Broad understanding of various technology areas (e.g. e-mail, networking, application distribution)
  • A professional attitude to work, with a willingness to learn
  • Able to demonstrate drive and initiative along with strong problem solving skills
  • Occasional weekend or off hours work may be required (releases / upgrades)
108

Associate, Technology Business Support China Resume Examples & Samples

  • Provide technical advice and expertise to support the development, implementation and support of technology solutions while maintaining the integrity and quality of the operating environment
  • Provide support for calls raised by customers, including maintenance, problem resolution, and project work
  • Act as the first point of customer contact and perform Help Desk administration functions to established customer service standards to ensure an optimal customer experience
  • Provide support for local regulatory report systems
  • Provid cross site/country support for Technology Asia
  • Apply ITIL knowledge and practise ITIL best practice
  • Support Lead, Technical Infrastructure & Business SupportChina/ Team Lead(frequent) - Agree upon BAU/project responsibilities and task requirements, provision of business direction, guidance, performance review, report status & service performance, provision of key priorities which translate into specific work practices/plan
  • Technology team colleagues(frequent) – Provision of professional advice and information, mutual collaboration, sharing of experience and knowledge across the team
  • Project Managers -Liaise on project related issues, report status and progress of the tasks undertaken
  • Customers and Business Users(frequent) - for identification of issues, provision of professional advice, service resolution, and service support
  • 3rd Level support groups(frequent) -Act as a point of escalation for problems
  • External Suppliers and External Consultants(frequent)-Service management, product specification and delivery
  • Deliver first level technology support service to users in China
  • Deiliver first level technology support service and administration on China regulatory reporting systems
  • Deliver additional first level technology support service to IT teams from other Asia branches if necessary
  • Take up China IT operations duties
  • Use technical expertise and judgement to define and implement technical solutions that support business needs
  • Work closely with the line manager / team lead in the continuously improvement of IT service operations and processes,
  • Assist or undertake IT project implementation work as required
  • Assist in maintaining IT infrastructure as required
  • Maintain comprehensiveness and accuracy of IT support information
  • Observe and adhere to the latest IT standards and policies as set by Asia Technology Risk
  • 3-5 years experience in an Technology environment
  • In-depth knowledge and hands-on experience in PC hardware, Windows XP/Vista and office productivity software
  • Knowledge and preferably hands-on experience in Windows 2008/2012, Active Directory, Lotus Notes & Domino 7, Outlook & Exchange 2010, Citrix Metaframe/XenApp, Symantec Altiris Deployment Solution, NetApp NAS filer, Cisco network
  • Solid knowledge in ITIL service management standards and best practice
  • Preferably to have MCITP and CCNA certification
  • Able to communicate fluently in English and Mandarin. Cantonese is preferable
  • Pro-active and forward thinking
  • Strong communication and analytical skills
  • Strong task completion focus, able to deliver to deadlines and complete what is committed
109

Business Support Lead Resume Examples & Samples

  • Supports Complaint processing, filing and tracking
  • Liaison between Compliance and Business Controls for complaint status and reporting
  • Performs routine audits of workflow statuses and client document QA/QC
  • Creating and maintaining reports for supervision review
  • Performs diverse, advanced and confidential administrative support functions
  • Strong client service skills required
  • Must have strong MS Office knowledge, including MS Word, Excel, and PPT
  • Strong communication, time management and organizational skills
  • Prior knowledge of registration process, financial products, policies & procedures is highly preferred
  • Knowledge of MS Outlook preferred
  • Undergraduate degree or equivalent experience preferred
  • Knowledge of wealth management tools preferred
110

Business Support Management Resume Examples & Samples

  • Assemble, compile, and analyze data; assess data quality and resolve data issues
  • Develop and produce operations performance reports and management reports summarizing key performance indicators, using tools such as Business Objects, Excel and PowerPoint
  • Identify and segment key drivers for operations quality, productivity and efficiency; provide analysis on drivers impacting business performance
  • Effectively communicate operational and analytical results to management; summarize and interpret data and findings
  • Experience in using query and reporting tools to extract data from databases, such as Business Objects, Access
  • Able to spend large amount of time pulling, handling, and analyzing granular data
  • Proficiency in Excel, PowerPoint, Word, Access & VBA Coding (macros)
  • Good communication skills; able to translate technical data into simple business presentations and answer questions about data and results
111

Business Support CEO Credit Suisse Fund Services S.A Resume Examples & Samples

  • Preparation of and taking minutes of the Authorized Management meetings (Scheduling, agenda, collection of department reports and KPIs)
  • Support of marketing activities with Marketing Special Businesses CH (Switzerland) and Market Development CH (Switzerland)
  • Contact to print media, submission of ads and editorial contributions to external parties
  • Ordering of marketing material, booth furniture, access tickets and registration of attendees
112

Engine Diagnostic Services Business Support Lead Resume Examples & Samples

  • Manage current EMP service contracts that consist of customers from all regions of the world
  • Lead efforts, in collaboration with the legal, finance, and other groups to execute new EMP contracts and provide support for FMP, FHA, and other service contracts
  • Participate in the development and execute to strategic initiatives intended to increase P&W Maintenance, Repair & Overhaul (MRO) market share
  • Support sales campaigns, business development opportunities, and general marketing efforts
  • Support legacy engine business development efforts on new aircraft platforms
  • Support ad-hoc customer requests (e.g. regulatory audits, new opportunities, etc.)
  • Develop, manage, and report on business metrics intended to drive growth and support the business
  • Identify service development opportunities based on new internal requirements, customer MFA and competitive benchmarking
113

Business Support Analyst Resume Examples & Samples

  • Work with the Client Change Management team
  • Assist the BAU team with complex queries
  • Strong understanding of Operationsprocesses
  • Excellent problem solving skills withability to consider potential downstream impacts
  • Ability to communicate effectively withclients and also internally, at both team and management level
  • Ability to adapt to multiple demands andpriorities in a pressurised environment with set deadlines
  • Willingness to take ownership of issuesthrough to resolution
  • Ability to persuade and influence others
  • Innovative thinking
  • Teamworking
114

Business Support EFT Months Resume Examples & Samples

  • Responsible for sales support, prepares presentations, follow up on client contacts
  • Responsible for maintaining existing client relationships, in conjunction with portfolio managers and/or relationship managers
  • Responsible for complying with regulatory requirements, in conjunction with internal auditor and Legal & Compliance team
  • Responsible for organizing client activities, perhaps in conjunction with marketing team
  • Responsible for internal communication, cooperate with other departments to fulfill clients’ requirements
  • University graduate preferably in Finance/Insurance
  • Detail-oriented, Client-focused, mature and confident
  • Comprehensive knowledge of investment products and market with managerial skills and a proven new business generator
  • Operates autonomously with the most complex accounts
  • Experience or judgment to consistently handle complex client requirements independently
  • Possess the required licenses
  • Fluent in Mandarin and English
115

Business Support Lead Bcus Resume Examples & Samples

  • For running the Business Support of BC CIO world comprising of a team size of 400+ and providing the required support
  • Be responsible for the effective execution of Transformation initiatives processes, procedures and tools. These may span across multiple areas within BC CIO
  • Be responsible for maintaining the skills database for BC CIO colleagues in India
  • Provide visibility to senior leadership on Demand-Supply scenarios for effectively utilization of resources
  • Responsible for working jointly with the delivery teams to suggest & drive process improvements
  • Track and report periodically the Transform Savings targets for Barclaycard ADM to senior stakeholders
  • Strong business analytical skills
  • Proven experience in managing Business Support of large global teams
  • Good conceptual understanding of delivery support
  • Vendor Management and SOW process
  • Presenting data to senior stakeholders and creating presentations
  • Understands project accounting
  • Hands on with Excel, Word and PowerPoint
  • Sense of ownership and accountability
  • Has a wide network within the organization and shows integrity while addressing challenging situations
  • Encourages and solicits innovative ideas
  • Inspires commitment, and a positive attitude from the team
  • Deals comfortably with ambiguity and uncertainty; effective at working with unstructured teams, situations and environments
  • Responsible for reporting of underutilization and tracking actual against budget
  • Plan effectively resources and budget according to HR and finance business processes
  • Fulfils the regulatory agencies and reporting requirements
  • Must be proficient in Excel (reporting, in particular)
  • Should have good knowledge of PowerPoint to create presentations as required
  • Should have good knowledge of MS- Outlook
116

Business Support Analyst Resume Examples & Samples

  • Key Accountabilities and Skills required:Communication with leads on various issues, preparing reports as per requirement, missing time follow-up, mandatory training compliance, invoicing, due diligence on SOWs etc
  • Stakeholder management and leadership:Interaction / follow-up with PMs, DMs, staff based out of US and UK, Directors is required. Hence, the candidate should have good communication skills
  • Decision making and problem solving:Very good analytical, problem solving and reporting skills are required. Must have hands on experience in creating various reports in MS – Excel and should be able to create PowerPoint presentations. Should be a quick learner. Must be able to provide the data and reports quickly as required
  • Any Graduation degree, preferably with commerce background
  • Extensive experience in the collation of raw data, production of MI and reporting in relation to performance reporting
  • Comprehensive experience in professional communications, both written correspondence and face to face
  • Expertise in excel to be able to produce effective MI reporting and translating into PowerPoint presentations
  • Extensive experience in analysis and creativity – to be able use own initiative to conceive original and practical solutions for internal and external stakeholders through the production of effective presentations to complex and business critical problems in relation to MI
  • To have a good understanding at a high level the interface between complex business needs and the complex legal and regulatory environment in which the business operates
  • Proven ability to juggle priorities, multi- task and flawlessly execute at speed
  • Sound commercial judgment and overall understanding of the Financial Services Industry, particularly the business impact of the regulatory environment
  • Financial services industry experience with a good understanding of financial concepts like journals and accruals
  • Ability to manage and deliver in a business that is undergoing a high degree of organisational and strategic change
117

Business Support Analyst Resume Examples & Samples

  • To ensure delivery of cost effective and stakeholder focused operational services
  • To provide operational and reporting support for Barclaycard in terms of Operations Management, Resource Management, Budgeting, Invoicing etc. for smooth functioning of the business
  • Responsible for third party invoice validations in line with supplier agreements and defined SLA
  • Responsible for the development and delivery of RAF for the clusters aligned with BC CIO functional requirements
  • Support Commercial Model and quarterly RAF’s through pro-active analysis and MI production
  • All adhoc operational requirements from Business
  • Reporting of tasks assigned
  • Understand SOW, PO and Invoicing process
  • Understand and implement value add services
  • Provide business interpretation of all reports, allowing management to act on business information
  • Deliver ‘what if’ forecasts and scenarios to allow management to look ahead and act upon potential issues
  • Drive the Quality Management initiative at BTCI-BCOT
  • Capture various metrics, do internal audit/reviews, prepare dashboards
  • Continuous productivity improvement initiatives
  • Responsible for working jointly with the delivery teams to suggest & drive process improvements
  • Facilitate training to bridge the capability gaps identified
  • Provide visibility to senior leadership on Demand-Supply scenarios for effectively utilization of resources
  • Extremely good with networking among teams
  • Strong business analytical skills
  • Proven experience in managing Business Support of large global teams
  • Good conceptual understanding of delivery support
  • Vendor Management and SOW process
  • Presenting data to senior stakeholders and creating presentations
  • Understands project accounting
  • Hands on with Excel, Word and PowerPoint
  • Sense of ownership and accountability
  • Has a wide network within the organization and shows integrity while addressing challenging situations
  • Encourages and solicits innovative ideas
  • Inspires commitment, and a positive attitude from the team
  • Deals comfortably with ambiguity and uncertainty; effective at working with unstructured teams, situations and environments
  • Responsible for reporting of underutilization and tracking actual against budget
  • Plan effectively resources and budget according to HR and finance business processes
  • Fulfils the regulatory agencies and reporting requirements
  • Must be proficient in Excel (reporting, in particular)
  • Should have good knowledge of PowerPoint to create presentations as required
  • Should have good knowledge of MS- Outlook
118

Business Support Lead Resume Examples & Samples

  • Budget Management
  • 3+ years financial services industry experience in operations
  • Analytical skills with ability to coordinate small projects
  • Highly organized with strong attention to detail is critical
  • Ability to work effectively under pressure and time constraints
  • Strong written and verbal communication skills along with excellent interpersonal skills
  • Exemplary demonstrated work ethic with a desire to learn the business
  • Ability to learn quickly and take on new responsibilities
119

Mgr-finance Business Support Resume Examples & Samples

  • Experience in performing risk assessments, evaluating, documenting and testing internal control environment, developing and producing meaningful metric reporting
  • Highly developed project-management skills; ability to handle multiple priorities in a fast paced environment
  • Strong decision-making qualities; proven ability to lead others, manage and develop team members
120

Mgr-finance Business Support Resume Examples & Samples

  • Deep Knowledge of Mortgage Industry and Financial related accounting requirements around origination, secondary marketing, loan inventory and loan accounting - minimum of 5+ years in industry
  • Knowledge of BAC GAAP accounting processes for mortgage accounting and reporting and use of BMH data in enterprise use cases such as regulatory reporting or capital reporting
  • Detailed knowledge of software development processes and logic
  • Direct knowledge of upstream SOR business processes, applications used and SOR data
  • Direct, deep knowledge of (and synergies with) all core mortgage Finance/Risk reporting & accounting processes managed by the Mortgage controller team
  • Appropriate background to be able to quickly comprehend and maintain a Definitional Knowledge of all BMH Key Business Elements and Enterprise Use Cases
  • Strong technology knowledge and skills
  • Undergraduate degree in Business Administration (Accounting or Finance emphasis preferred)
121

Gpc-multifonds Business Support Resume Examples & Samples

  • Should have worked on various technologies like VBA in MS Excel, Macros, MS Access, MS SharePoint, .NET, SQL Advanced Java, Java Scripts, CSS, XML, Xceptor and develops applications, databases and EUCs
  • Requirement gathering, analyzing the requirement and implementing the solution in the requisite technology depending on the usage structure of the application, database or the EUC
  • Proven ability to develop and maintain strong relationships with clients and colleagues from other departments
  • The ability to identify and successfully implement operational changes, risk mitigation strategies
  • A high-level of integrity with a commitment to service excellence
  • Good business judgment, knowing when to escalate, who to keep informed to identify appropriate next steps/resolution
  • Have knowledge of software development life cycle and testing procedures
  • Previous experience around Robotics solution will be an advantage
  • The candidate should have a advanced working knowledge of VBA in MS Excel, Macros, MS Access, MS SharePoint, .NET, SQL, Advanced Java, Java Scripts, CSS, XML and Xceptor
  • Strong organizational skills with a proven ability to manage a heavy work load together with tight deadlines
  • Strong analytical skills with the ability to identify and resolve issues
  • Quality of work at very high-level – coupled with the ability to prioritize workloads to meet challenging deadlines
  • Strong communication and people management skills
  • Ability to think and act strategically
  • Ability to manage numerous competing concurrent activities and integration solutions
  • MCA/BE/BTech /BSc./Bcom with Development background
  • 7+ years of experience on automation using VBA in MS Excel, Macros, MS Access, MS SharePoint, .NET, SQL, Advanced Java, Java Scripts, CSS, XML and Xceptor
122

Business Support Lead-preferred Segment Resume Examples & Samples

  • Excellent attendance required
  • Must be self-motivated and possess excellent written, verbal, interpersonal, and organizational skills
  • Must possess excellent time management skills with the ability to multi-task
  • Should possess strong PC, typing and Microsoft Office (Word, PowerPoint, and Excel) skills
  • Availability to work a flexible schedule assignment
  • Ability to work in an ever-changing environment
  • Must be currently meeting expectations
  • Cannot be on any corrective action or performance management Desired Skills
  • Commitment to meeting/exceeding goals
  • Coaching for success
  • Strong interpersonal skills when interacting with customers, associates and business partners
  • Be able to work independently and effectively as a team player
  • Must have the ability to work well under pressure and have excellent organizational skills
123

CIB F&bm-business Support Manager Resume Examples & Samples

  • Effective in building successful working relationships with stakeholders
  • Able to work successfully as part of a team and independently
  • Strong team building, negotiation and effective time management skills
  • Critical thinking, analytical and strong problem solving ability
  • Diplomacy, tact, confidentiality and strong leadership skills are essential
  • Flexibility/ability to handle dynamic and stressful situations in a professional manner
  • Understanding of the J.P.Morgan business environment
124

Business Support Analyst Resume Examples & Samples

  • Monitor and maintain operational readiness of Tibco, Amazon Cloud Service applications and Custom .NET applications
  • Provide Level 2 Incident Management support for Amazon Cloud Services, Tibco, and Custom .NET applications with a goal of meeting business service levels. Take ownership of critical issues, enlist proper representation from other IT support teams and drive towards resolution
  • Work with other EBSO teams to resolve infrastructure related problems (i.e. Server, Network, Database) where appropriate
  • 1+ years successful work experience in providing Application/Production support
  • Experience with IIS and .NET framework
  • Experience with JAVA programming and any scripting language
  • Experience/Knowledge of Amazon Web Services
  • Knowledge of Oracle or SQL Server databases and experience writing SQL queries
125

NA T Business Support Resume Examples & Samples

  • 3 years of experience providing Technical Support or as Cyber Security Engineer in the following areas
  • Possess a 4 Year Degree (Bachelor’s Degree in Computer Science, Security, or related field)
  • Outstanding communication skills.(Understanding and applying Active Listening/ Understanding and ability to ask Open-Ended/Close-Ended/Probing Questions / )Ability to teach complex topics
  • Experience with one or more of Operating Systems (Windows, UNIX, and Mac OS)
  • A strong working knowledge of networking, as well as installation, troubleshooting, upgrading, integration, protocols and client/server operations
  • Basic Administration/Maintenance of Microsoft SQL Server
  • Industry or professional organization certifications in computing fields are not required but highly desirable (MCSE, Network +, Security +, etc.)
  • At least two years of full time experience in customer care/customer support
  • Advanced writing and verbal communication skills
  • Ability to multi-task and prioritize job requirements
  • Strong personal organization skills
126

Business Support Analyst Resume Examples & Samples

  • Review lease documentation to ensure that they are enforceable and adhere to company policies. Execute documents within lease signing authority
  • Enter transactions into the system for tracking, booking, funding and invoicing purposes. Confirm that entries conform to program requirements, company policies, pricing, and profitability parameters. Prep and batch files for imaging and completes rebooks as required
  • Perform audits of Flow Analyst and other Structured Booking & Funding Analyst transactions and provide details regarding errors for training and development purposes
  • Prepare contracts, leases, loans and other financial agreements and liaises with relevant parties. Ensure correct rates were used by Sales and Credit by recalculating terms
  • File Uniform Commercial Code (UCCs) financing statements and initiate lien searches
  • Provide rate quotes and trade-up/buyout quotes
  • Enter credit applications into the systems
  • Fund and book transactions in accordance with processing standards
  • Act as primary point of contact by phone and via email with customers and partners to address documentation, transactions, policies, etc
  • Review quality of documents, confirm pricing, validate credit requirements have been me and issue purchase orders
  • Perform general system maintenance of accounts (address updated, comments, etc.) Review qualifications and disqualifications for special products (e.g. pre-funding and tax funding)
  • Ability to enter data accurately and efficiently
127

Controller, Business Support Resume Examples & Samples

  • Tertiary education
  • Minimum of 10 years work experience, preferably in the insurance sector in Customer Service in Operations
  • 5 years of which are in progressive leadership roles in managing a sizeable team
  • Training: IT Planning, service industry best practices, general IT trends and technology
  • Technical: Computer literate (MS Excel, MS Word, MS Powerpoint)
  • Competencies needed include
128

Representative Business Support Resume Examples & Samples

  • 1 – 2 year(s) experience in New Avon Customer Insight Center environment with Contact Center certification preferred and/or equivalent external call center experience
  • Strong verbal and written communication skills. Must have ability to construct effective sentences, reply in a friendly and professional tone, project enthusiasm and connect in conversation/through the written word
  • Strong interpersonal skills with the ability to reflectively listen and demonstrate empathy
  • Ability to self-direct along with strong time management skills
  • Strong organizational skills and ability to prioritize
  • Ability to differentiate among appropriate resources throughout New Avon to ensure involvement of appropriate critical contacts
  • Ability to utilize separate technologies simultaneously
  • Technical skills include
129

Business Support Administrator Resume Examples & Samples

  • Provide admin support to the Asia O&G team as required (including travel logistics arrangements, processing claims & expenses)
  • Assist to prepare presentation slides
  • Assist in data collection and the handling & compilation of confidential reports
  • Maintenance & update of CRM (an internal database business tool)
  • Ability to draft internal and external correspondences independently
  • Liaise and coordinate with regional offices / clients / vendors
  • Co-ordinate logistics/ arrangements for internal/ external professional events for customers occasionally
  • Handle any other ad-hoc duties as assigned
  • 5+ years relevant experience preferred. Intermediate spreadsheet and word processing skills needed
130

Senior Business Support Analyst Resume Examples & Samples

  • Responsible for extraction of deal parties form transaction documents
  • Reviewing KYC and screening issues for escalation to FCC and HRR
  • Strong organizational skills with an attention to detail
  • Strong motivational skills, while objectively balancing the inevitable highs and lows of major change projects
  • Collaborative and consensus building attitude
  • Excellent communicator at all levels and across functions
  • Must be able to present work to the Business Acceptance Governing Committee and Senior Management
  • Accountable for tracking program / project success criteria (even where deliverables may not be directly in control)
  • Able to effectively collaborate across locations and cultures
  • Strong relationship management and communication skills
131

Business Support Resume Examples & Samples

  • Identify trending and research abnormalities in client data by comparing current and historical stats and by conducting industry-wide research as needed
  • Analyze retirement plan data to understand client needs and assist Relationship Managers in identifying areas of success and opportunities for improvement
  • Complete custom/specialized presentation materials
  • Provide support (ensure logistical details are met and materials are ready) and attend client meetings/calls/business planning sessions (as needed/appropriate) and e-mail clients with items of interest
  • Receive and fulfill advisor requests (partner with service team members and/or product subject matter experts to problem solve)
  • Serve as Relationship Managers’ out-of-office coverage (speak with requestor to understand needs and route to appropriate team member/individual)
  • Collaborate with Relationship Managers and Sales to identify and gather data and materials to be used during current client Request for Proposal activity
  • Oversee the strategy of product template creation
  • Help create client retention strategies and briefing docs (as appropriate)
  • Bachelor's degree or equivalent combination of work and experience
  • Thorough understanding of retirement industry and plan design features/rules preferred
  • Demonstrated working knowledge of Windows, Word, Excel and PowerPoint required
  • Excellent verbal, written and interpersonal communication skills required
  • Proven ability to communicate effectively with senior management and key decision makers required
  • Successfully manage and cultivate business relationships with clients, either internal or external required
  • Experience managing multiple priorities required
  • Experience working with people in a service environment required
  • Previous experience with direct customer contact while exhibiting a professional demeanor required
132

Business Support Executive Resume Examples & Samples

  • Gathering information for reports and business updates
  • Assist in the organization of internal and external business events, including logistics
  • Develop presentation packs and slides for meetings
  • Creating business reports in MS Excel
  • Consolidation and upload Weekly / Monthly sales activities and revenue reports
  • Organise domestic and international travel arrangements. Including booking of all flights and accommodation, Visa arrangement, generation of itinerary and general co-ordination of approvals, advance funding etc, as well
  • Prepare expanse claims for reimbursement
  • Schedule management. Preparation / Organisation of meetings and minutes /
133

Business Support Analyst Resume Examples & Samples

  • Reviews program business unit's actual performance, previous budget figures, expense reports and other data sources to develop budget models. Prepares and manages program unit cost distributions. Prepares comparative evaluation of actual costs against budgeted funds and determines rationale for variances between costs and budget. Ensures accruals are allocated according to established procedures. Provides for funds coordination and makes cost transfers. Corrects billing errors. Prepares regular and special purpose reports for DOE and other customers
  • Acts as the primary representative to the business units in using the project management system. Provides assistance for the proper allocation of costs into the project management system. Maintains historical records, analyzes trends, establishes cost rates and makes personnel forecasts. Investigates cost structures for new and existing programs. Prepares regular and special purpose reports for DOE and other customers
  • Prepares business portion of proposals (FWP, RFP, TTP, WFO, etc.). Compiles information and prepares budgets and schedules for field work proposals. Conducts budget validation for field work proposals
  • Responds to audit requests. Prepares draft response to audit findings and recommendations. Responds to ORO inquiries for information. Performs internal quality assurance audits as requested by program business units
  • Participates in the development of business policies and procedures. Assures consistency of policy and procedure implementation. Interprets administrative policies for assigned program areas
  • Represents department on organizational teams
134

Business Support Resume Examples & Samples

  • Correctly performs all functions related to appointment process (makes all types of appointments, reschedules, sends and obtains new patient information confirms and adjusts as directed)
  • Correctly performs all functions related to cashier process (collects co-pay, follows guideline for balancing and submitting payments and maintains accurate balance of cash drawer)
  • Performs all functions related to the EHR or paper medical record (pulls charts, phone calls, scanning, handling lab reports, maintains filing and correct order of charts, follows policy for medical record release, processes medical record information as requested, and follows clinic guidelines for purging/archiving the medical record)
  • Performs all functions related to reception and patient registrations (acknowledges all patients in a friendly manner, verifies and enters patient information, notifies patient care staff of patient arrivals, maintains tidiness in waiting room)
  • Performs all functions related to the referral process (completes referrals and pre certifications for assigned patients and maintains documentation, maintains communication among insurance companies, providers, patients, and provider offices, assists patients with claim appeal process)
  • Performs all functions related to telephone process (answers phones, places calls correctly and utilizes phone appropriately)
  • Performs all functions related to assigned clinic transcription for the practices
  • Handles medications for the purpose of receiving, transfer and storage
  • Assumes other duties as assigned
135

Business Support Lead Resume Examples & Samples

  • 2+ years experience as an Administrative Assistant
  • Ability to prioritize in a complex fast paced environment
  • Advanced Office Skills - Word, Excel, PowerPoint and Outlook
136

Business Support Analyst Resume Examples & Samples

  • Manage a portfolio of applications that span multiple business units/ functions and impact across the Wealth Management business in APAC, with high to very high/serious business risk involved
  • Equip oneself with in-depth knowledge of APAC Wealth Management applications and all of their components as well as the knowledge of international business units, regulations, pressures and requirements so as to translate business needs into process improvement and technical enhancements
  • Assist in dealing with business leads across APAC, external suppliers and local contractors in a professional manner
  • Build a consensus from differing points of view around medium and long-term strategic plans across the APAC Wealth Management businesses
  • University degree or equivalent in finance, project management, IT or related field
  • 7 - 10 years' experience in program, project and general management, of which at least 5 years' experience in application support and business analysis role in banking/brokerage/investment industry, preferably with support experience of Avaloq
  • In-depth knowledge of banking guidelines on project management, audit, security, staff management, budgeting, etc
  • Experienced with methodologies for development, testing/QA, business analysis, PLC, project tracking/reporting are desired
  • Strong interpersonal, communication and presentation skills (written & verbal) plus excellent relationship-building, teamwork and collaborative skills
  • Strong influencing, negotiating and liaison skills with the ability to manage multiple stakeholders is a must
  • Strong vendor management and contract negotiation skills
  • International exposure and sensitivity to various cultures
137

Business Support Analyst Resume Examples & Samples

  • Concur expert - expense reporting approval, control function (reports, analyses)
  • Key business partner in Concur, providing trainings to new employees and yearly updates
  • Company credit card management (new entry, issues)
  • Ariba flow
  • Ariba reconciler
  • Ariba Completion Agent
  • ICD template administrator
  • ICD user manager
  • Maintaining local procedures, collaboration with different business teams
  • SAP or similar system user, strong business IM systems experience
  • MS Excel advanced user
  • Excellent knowledge of spoken and written English plus Czech or Slovak
  • 2+ years in a similar independent analyst position preferably in multinational company
  • Experience in dealing with internal & external customers including management, auditors and advisors
  • Strong problem solving analytical skills
  • Multi task approach, ability to prioritize correctly and manage more things in the same time
  • Ability to keep and watch given deadlines
  • Ability to keep and preserve agreed procedures
  • Ability to think about possible solutions, take responsibility, make only minimum mistakes and if made any, find them quickly and correct them proactively
138

Business Support Lead Coordinator Resume Examples & Samples

  • Provide administrative support in contract management matters.This support includes: Preliminary (formal) analysis of files submitted by contract owners according to Stryker procedural rules. Updating contract lists and databases and archiving documentation. Sending, receiving and following contract-related documentation. Filling-in information on Stryker pre-approved forms or templates.Liaising with service providers for contractual related activities such as, but not limited to, translations or affixing of stamps or official approvals by competent authorities. Support drafting reports on contractual activity.Although support concerns all types of contracts, specific focus will be requested on Consultancy agreements with HCPs, Services agreements with 1/3 party service providers and Indirect Channels agreements
  • Provide administrative support in corporate secretariat matters : assisting the legal department in the conducting of all the formalities related to BODs Meetings, implementation of BODs decisions, registrations at the National Chamber of Commerce, special proxies and delegations of powers
  • Provide assistance in the management of other topics of legal interest : depending on the activity, provide administrative support to tender or litigation activities, upon request of the legal management
  • GO TO MARKET Meetings AgreementsFiltering the requests of Marketing for Events that the Events Team organizes at GTM Budget, ensuring that the requests are compliant with the internal Company’s procedures and with the law requirements. Preparing the drafts of contracts according to the approved template to be validated by the Legal Office. Maintaining correct archive and inform Finance for the invoicing of the amount stated in the contract once the contract is correctly executed
  • Internal Business Meetings Organization Being the point of reference for the Sales Team in the organization of Internal Business Meetings such as
139

Business Support Executive Resume Examples & Samples

  • Prepare monthly operational performance reports
  • Analyze operational reports to explain operational trends and business cycles
  • Perform data scrubbing activities on manual order logs
  • Consolidation of manual order logs for reporting
  • Preparation of ad-hoc reports, as required
  • Drafting operational process workflows, as required
  • Tracking of Assets (Staff laptops and mobile phones)
  • Tracking of staff movement
  • Operational support, as required
  • Advanced proficiency in MS Excel, Visio and PowerPoint
  • Diploma in IT/Business preferred
  • 2 years working experience in Order Management is preferred
  • Experience in a fast-paced work environment with a positive attitude and an eye for details
  • Able to adhere to work timelines and adapt to meet changes in urgent requests
  • Ability to liaise/communicate with different departments locally and overseas, is preferred
140

Enterprise Application Services Business Support Lead Resume Examples & Samples

  • Manages the allocation of work to the OSP engineers carrying out application support work on behalf of EAS, including the initial triage of tickets and provision of regular updates via Remedy
  • Defines SLAs for issue resolution and tracks performance against these
  • Assesses and reports on the quality, timeliness and value of work delivered by OSPs on behalf of EAS
  • Arranges for SME support for complex issues and knowledge transfer
  • Organises necessary access to systems and functionality to enable OSP engineers to carry out functionality
  • Works with wider EAS team to ensure resolution processes are created, documented, and understood
  • Ensures that appropriate audit records (SRs/RFCs) are raised for work carried out, seeking approvals as appropriate
  • Holds Service Review meetings with OSPs, outlining the reporting that they are to provide
  • Creates and enforces the templates for tickets being raised into EAS
  • Holds performance review meetings with EAS customers, reporting on ticket quality and SLA performance and seeking opportunities to reduce ticket flow into EAS
  • Handles escalations and requests for updates from other departments
  • Carries out trend analysis, identifies and drives opportunities to improve service
  • Plans the transfer of repeat activities away from EAS SMEs to allow their time to be optimised
  • Attends handovers and ensures that OSP engineers receive appropriate knowledge transfer in readiness for new functionality
  • Engages with the appropriate SMEs to maintain and report on the EAS bug, incident and risk registers
  • Co-ordinates and compiles reports on all aspects of EAS activity
  • Provides cover for the EAS Manager as necessary
  • Experience in a role with responsibility for the management, assessment, tracking and reporting on workloads
  • Daily use of MS Office in prior roles – Word, Excel, Powerpoint
  • Reporting and data analysis – via BMC Remedy would be of benefit but track record of regularly gathering and reporting on data critical
  • Strong written and verbal communication and negotiation skills
  • Technical background advantageous but not critical. More important to be able to process and understand given information and engage with technical and non-technical parties at multiple levels
  • Telecoms background advantageous but not critical
141

Associate Dir Clinical Group Business Support Unitedhealthcare Retiree Solutions Resume Examples & Samples

  • Unrestricted RN license
  • Prior health plan sales experience
  • Data analysis and interpretation skills
  • Expertise in the care of older adults, geriatrics and end-of-life care
142

Business Support Emarkets Resume Examples & Samples

  • Technical advice and support administration: taking a prominent role in design, development, review and implementation of technical solution proposals, as well as the preparation and review of functional specifications
  • Service management: maintaining SLA’s, manage client satisfaction, plus incident and change management
  • Business development: assist with creation of annual business plans as well as development and monitoring of business cases
  • Sales support: onboarding of existing clients to eMarket platforms, accompany user-client visits, develop marketing and communication about eMarkets systems
143

Business Support Administrator Resume Examples & Samples

  • Assisting with preparation and analysis of reports, budgets, forecasts and other targets
  • Front of office
  • Report validation and reconciliation
  • Handling of supplier invoices in our workflow tool
  • Travel organisation
  • Assisting with month end processes
  • Reconciling expenses
  • General administration tasks
144

Business Support Leader Resume Examples & Samples

  • With client technical support process, support tools, terminology and direct client interaction
  • In position that required a high degree of analytical ability
  • Working with or managing delivery results
  • Collaborate with other teams to deliver required business results
145

Business Support Analyst Resume Examples & Samples

  • Organizes and reviews data and translates into usable information for leadership, identifying both operational and process improvement opportunities
  • Supports day to day queries and ad hoc reporting/analysis requests, ensuring content and deliverables are executed in a timely fashion
  • Explores, documents and institute innovative ways to analyze and report on survey data
  • Creates charts, graphs and presentations which effectively communicate operational and process improvement opportunities
  • Designs and maintains system dashboards which meet the needs of Avnet Global
  • Communicates with outside vendor, in design and maintenance of Enterprise Management self-service platform
  • Works with Customer Engagement team in survey design, sampling strategies and overall data maintenance, ensuring timely launch of each survey wave
  • Helps develop and implement best practices, specific to regional reporting, data views and analysis needs
  • Works with global regional leadership to design transactional survey processes
  • Establishes cross-functional relationships with individual contributors as well as leadership and other program stakeholders, throughout all global regions
  • Five years of relevant work experience in a related industry
146

Business Support Administrator Resume Examples & Samples

  • Performs both administrative duties and business/data analysis or preparation
  • Conducts research to abstract information in preparation for meetings and special projects
  • Participates on project teams in a variety of capacities depending on area of expertise. Monitors and reports on project/assignment status
  • Provides decision support to business through effective data analysis and accuracy
  • Reviews data from various enterprise level sources and translates this data into usable information for management and customers
  • Responds to specific requests for business intelligence information ensuring content and deliverables are executed in a timely fashion
  • Ability to exercise high level of discretion and independent judgment when making administrative decisions and taking action on behalf of superior based on knowledge of company policies and procedures
  • Ability to work independently on projects, determining method of research, data, and information requirements and analysis techniques
  • Ability to communicate effectively both verbally and in writing
  • Ability to coordinate and prioritize multiple projects. Ability to meet deadlines
  • Strong teamwork and interpersonal skills and skilled in communicating with all management levels. Tactful, professional, and the ability to maintain confidentiality
  • Solid business analytical skills
  • Five years of progressively responsible administrative assistant or support experience
  • Three or more years of experience in business systems or data analysis and project coordination experience
  • Advanced experience in Excel, along with extensive knowledge of MS Office Suite products and the Internet
147

Business Support Operation Specialist Resume Examples & Samples

  • Ensure high customer satisfaction by having a quick turnaround time for BP contract creation and validation. Contracts should be created precisely, according to guidelines
  • Support Accounting reconciliation queries
  • Keep daily contact with Account Managers, Country Offices, other departments of IGF and IBM
  • Support Accounting input (Accruals, Reconciliations)
  • Produce measurements and manage controls
  • Take part in special projects and other tasks as assigned
  • Meet measurement targets, support the IGF Management Team (local and central) in meeting its monthly measurement objectives
  • Help training and education of new team members
  • Italian: Fluent
  • At least 6 months experience in financial/customer facing position
148

Manager Business Support Resume Examples & Samples

  • Working with system support management (Programs, Engineering, and Technical Publications) and other stakeholders to leverage program growth and enhance systems engineering service offerings
  • Maintaining and refining road-maps for existing businesses, including key product life cycle gates and investment points
  • Providing subject matter expertise in support of business pursuit initiatives
  • Identifying, developing and proposing funding sponsorship/support from various external sources
  • Assisting with the development of business cases for customer investment for L-3 funded projects
  • Participating in various industry forums and, as appropriate regulatory bodies
  • IN-ES
  • Familiar with the aviation and defence industry, ideally as it relates to the support of military electronic systems in both airborne and maritime environments
  • A minimum of three years experience in a related business development position
  • Demonstrated ability to develop actionable plans and recommendations related to existing product line growth or new market & product marketing entry
  • Prior experience as a user in the operational support of complex systems and equipment
  • Understanding of business case processes, including market positioning, competitor assessment, and financial analysis
  • Advanced user of MS Office suite (Powerpoint, Word) and Adobe Photoshop or equivalent
149

Receptionist / Business Support Resume Examples & Samples

  • Purchase, document and maintain stock levels of all stationary and various facilities items within the CAS office
  • Arrange, sort and distribute all courier, post and other deliveries as required
  • Coordinating of security ID card system
  • Wincanton, IFS and CAS Account: ensure tracker is up to date, continue to arrange collection and delivery of files as each mandate requires
  • Ensure all policies and procedures are up to date and efficiencies proposed
150

Business Support Resume Examples & Samples

  • 1 year of general office or secretarial experience
  • Operates personal computer using a word-processing application and has knowledge of other software applications
  • Operates standard office equipment
151

Business Support Analyst Resume Examples & Samples

  • Learn GfK proprietary web-based data module and how to extract the necessary information from it
  • Develop presentations for retailers and manufacturers that highlight opportunities for business growth
  • Work closely with participating retailers as part of the GfK Commercial team to provide industry insights to retailers to support their businesses
  • Effectively communicate with small business owners with expert knowledge in the industry
  • Ad hoc projects, as needed
  • 2-5 years of experience in the Consumer Packaged Goods (CPG), market research, or tires industries
  • Experience providing analytics to clients and ability to communicate insight into client business issues
  • Technical proficiencies in Microsoft Office software
  • Strong technical aptitude for learning new software
  • Experience in client facing role(s)
  • Detail-oriented team player with good problem-solving and project management skills
  • Ability to multi-task; strong organization skills
152

Business Support Lead Resume Examples & Samples

  • 3+ years analytical experience working in highly matrix environment with the ability to summarize and consolidate data/information
  • Efficiency in communicating complex informationto include strong communication skills both written and oral
  • Experience developingexecutive level presentations
  • Effectiveness in time management and the organization of work load
  • Ability to review the procedure for support and to pinpoint opportunities to develop the efficiency of business
  • Experience handling sensitive business information
  • SharePoint acumen
153

Senior Coordinator, Business Support Resume Examples & Samples

  • Manage effective and efficient on-site on-boarding and off-boarding of external contractors
  • Ensure daily validation of time entry, utilizing union agreements and vendor contracts
  • Ensure that the business support team consistently meets tight reporting timelines
  • Participate in annual business planning
  • Provide input on yearly purchase order (PO) creations in alignment with the approved annual budget
  • Manage on-going cyclical support for in situ full time contractors including booking all flight bookings, reclassifications and mobilizations, accommodation reporting and waitlists, and training records
  • Provide consultation, guidance and advice to the organization on process issues and maintain ongoing relationships and communication
  • Five or more years of experience dealing with union agreements and complex vendor contracts
  • More than five years of experience with SAP (Time Entry, Finance, Mobilizations and Plant Maintenance preferred)
  • Business or a related degree from a recognized college or university
  • Strong SAP and Microsoft Office skills
  • Strong understanding of financial processes and the impact of on the end-to-end process
  • Exceptional business aptitude with the ability to analyze and problem solve with a continuous improvement mindset
  • Ability to exercise non-authoritative leadership skills across functional boundaries to resolve issues
154

Business Support Analyst Resume Examples & Samples

  • LI-TR
  • Supervises, coordinated and give support in all the activities of the CSC (attention of calls, processing of deliveries, deleting orders nonleaded, emit and assign notes of credit and debit, etc.)
  • University Degree in International Business or similar
  • At least 3 year of experience in similar position preferably in logistics
  • Experience in Customer Relation Management Systems (CRM System) preferred
  • Proficient in Microsoft Office and Outlook
  • Ability to establish adequate personal relationships
  • Analytical capacity and ability to work under pressure. Ability to solve problems in adequate way
  • Proactive and detail-oriented
155

Business Support Academic Resume Examples & Samples

  • Technical support to our customers – especially within ELISA, turbidimetry/nephelometry and flow cytometry
  • Collaboration with, and technical support to, our Production departments
  • Analytical work in relation to our customers’ technical needs in connection with business development
  • Project lead on customer care activities
  • Support for Business Managers
156

Business Support Executive Resume Examples & Samples

  • At least 3 years of related professional working experience
  • Excellent writing and communications skills in both Vietnamese & English
  • Ability to work cooperatively and interact effectively with staffs and cross function
  • Ability to meet quick deadlines and prioritize multiple projects
  • Work under high pressureAdministration
157

Specialist, Dmtm Business Support Resume Examples & Samples

  • Bachelor degree, major in Business Administration/ Economics/ Finance/ Accounting
  • Ability to manage tasks and time well
  • Negotiation skills and relationship building
  • Willing to move around (HCMC Area) (if necessary, not often)
  • Excellent in English
  • Generally 2 year of data running/report, experienced in Insurance field is a plus
  • Enjoy problem solving scenarios, has strong analytical and numerical skills
  • Can get on with a wide range of people, good motivator and able to support others
  • Microsoft Word, Excel, Power point, Outlook…
158

Business Support Analyst Resume Examples & Samples

  • Project Support: 70%
  • For any type of project covered by Business Support provide input into project documentation: BPD, BRD & FRS
  • Analyze and document processes related to their assigned function as required
  • Analyze complex market changes and impact to Operations
  • Write/review test scripts and perform/review UAT
  • Work with operational teams to ensure readiness for implementation
  • Alert management if there is an inappropriate level of SME coverage on projects
  • Prepare or assist Senior Business Analysts with, documenting user guide and/or related documentation to aid Operational areas with any training or procedural changes that may be required following implementation
  • Provide back-up support to Senior Business Analysts on medium and large projects, assisting with writing test scripts and perform UAT
  • For Operation’s process re-engineering projects perform analysis to assist with planning process change and coordinate activities to implementation
  • Business expertise
  • 2 years custody experience with at least 1 year in operations required to be able to understand impact to assigned function during business requirements gathering and functional specification reviews of projects. Must have the experience and confidence to identify and raise risks and manage to resolution
  • Nature & Area of impact
  • Interaction / Interpersonal skills
159

Business Support Executive Resume Examples & Samples

  • Have a minimum of 12 months’ experience in a similar role
  • Be organised and able to work to deadlines, capable of multi-tasking / prioritising and able to manage numerous people’s expectations
  • Have a good work ethic, be articulate, outgoing and able to communicate well verbally and in writing
  • Be calm, diligent and have excellent attention to detail
  • Want to be part of a growing team that works hard and celebrates success together
  • Be flexible, creative and able to demonstrate initiative
  • Competent in using Microsoft Outlook, Word, Excel and PowerPoint
  • An interest in Learning and Development would be desired
160

Business Support Analyst Resume Examples & Samples

  • COS - Able to demonstrate competent understanding and usage of the COS ten practices and functions as a method of continuous improvement to support the business
  • Ability to travel up to 50%
  • Facilitating Internal Relationships and Consensus - Understands tools & techniques needed to pull a broad mix of people and related skill bases together for a common purpose and goal. It will often involve ability to influence because people on your team will very rarely report directly to you as a leader. Group dynamic techniques to have an individual or group work through a challenging issue, probe for issues/concerns and drive to consensus
  • Manage Customer Relationship - Uses an appointment tracking system, documents call plans, meeting notes and action items. Has established rapport, delivered on commitments, and developed a positive relationship with customers. Identifies decision makers and those influential in the decision process and effectively communicates with them. In managing this relationship, displays core values (e.g. empathy, etc.) and is able to adequately interrogate matter to identify root concerns
  • Develops Systems and Processes - Solid understanding of how to develop systems and process. Applies systems and processes to improve and complete work at a team/departmental level. Works to eliminate system and process inefficiencies and roadblocks. Demonstrates consistent use of structured work documentation (e.g. communication channels, work steps, procedures, checklists, or flow charts)
  • Innovate - Solid understanding of innovation skills and approaches. Takes initiative to generate new ideas within scope of responsibility. Seeks perspectives of others when solving problems or improving processes. Seeks advice when considering risks. Demonstrates willingness to consider new possibilities
  • Analyze Issues - Solid understanding of how to analyze issues. Demonstrates use of analysis skills to learn and analyze information in a timely way. Understands complex concepts and problems and identifies how they relate to key processes. Applies accurate logic in solving problems. Differentiates what is critical and what is important while not getting bogged down in details
  • Tolerance of Ambiguity - Can decide and act without having all the details of a situation. Tolerates uncertainty. Can comfortably assess the risk of uncertainty. Acts resourcefully when dealing with ambiguous situations. Shows great evidence of the skill being performed and can use the skill to accomplish required job tasks
  • Influencing - With minimal supervision is effectively able to encourages others to change their mindset and/or behaviors to achieve positive results. Presents convincing justification for others to accept ideas and plans. Encourages the open expression of opinions and disagreements. Shares responsibility for defining and structuring the work to be done. Effectively gains commitment with others to produce high quality work. Commands the respect and attention of others. Motivates people to take action. Engages in constructive problem solving with others. Pays attention to and seeks to understand others. Establishes trust and credibility in relations to others. Capitalizes on influence and relationships to establish strategic advantage. Enlists the support of his or her management to influence other senior managers
  • Six Sigma - Understands the basic principles of the Six Sigma program and participated on a Six Sigma project team
  • Intermediate level of relevant work experience required
  • Experience across organizations and global regions preferred. Knowledge of the function being worked in preferred. Experience in managing the development of training
  • Provide clarity on effective use of CMI’s SCC solution (Business Processes & System) to support plant based Superusers
  • Manage relationship with user base with regards to testing, training, new solution adoption, readiness,and enhancement / change requests
  • Analyze, Root Cause and provide corrective action to reported Superuser issues
  • Ability to support new users through complex processes
  • Good understanding of the Oracle software
161

Senior Business Support Resume Examples & Samples

  • Requires thorough knowledge and experience in functional methods support
  • Plan, develop and implement (manage) projects of some complexity
  • Make sound business decisions
  • Proactively propose process implement or solutions to problems
  • Associate's Degree or equivalent work experience
  • Advanced to expert knowledge of Microsoft Office products
162

Business Support Lead Resume Examples & Samples

  • Ability to quickly learn new processes quickly
  • Superior leadership, problem solving and organizational skills
  • Ability to manage and shift priorities when needed
  • Microsoft Office (Word, Powerpoint, Excel)
  • Analytical skills to include gathering requirements, technical design, writing code/building queries, data analytics and data analysis
  • Understanding of Fraud Operations policies/procedures
  • SAS/SQL experience
  • Reportnet experience
163

Emerging Business, Business Support Resume Examples & Samples

  • Preferably diploma with relevant working experience in administrative assistance
  • Proficient in Microsoft words and excel
  • Independent, resourceful, meticulous, adaptable, ability to work under pressure, positive work attitude
  • Able to multi-task, matured with good problem solving skills
  • Diligent with attention to details
164

Business Support Official Resume Examples & Samples

  • Are you results focused with a proven track record of delivering results?
  • Communication and Influencing-genuine two way communication to achieve consensus and progress
  • Problem Solving & Decision Making-making timely, quality decisions
  • Teamwork and collaboration-working together to deliver results
  • Planning and priority setting-getting things done effectively and efficiently
  • Results Focus-achieving results resiliently
165

Transactions Services Business Support Resume Examples & Samples

  • Support Transaction Managers by compiling and organizing relevant lease documentation and site specific information to support real estate transactions
  • Perform property specific searches using software such as Geowarehouse and JD Edwards
  • Draft documents such as notice letters, cost sharing agreements, and Requests for Authorizations
  • Obtain, coordinate, document and communicate customer approvals related to lease renewals and owned sites
  • Liase with other internal SNC Lavalin O&M support departments to ensure that lease documents are received, recorded and stored in accordance with company policy and broker compliance regulations. Ensure that Corporate Compliance system is accurate and up to date
  • Monitor Expiry report to ensure that no options or expiries are missed
  • Respond to Transactions related queries from clients, customers and other SNC Lavalin O&M departments (Lease admin, Facility Mgmt, Performance Mgmt, Bell Real Estate, Third parties)
  • Process invoices and interface with Accounts Payable
  • Assist Transactions team with presentations, reports, searches and other tasks as assigned
166

Manager, General Business Support Resume Examples & Samples

  • Lead Commercial Aftermarket strategy process and drive strategic and part delivery improvements
  • Influence and support key spares initiatives, including inventory optimization, demand planning, part recovery and workstop burndown, and sales campaigns affecting the P&W Spares
  • Lead the development of new growth initiatives and spare parts partnership opportunities for Commercial Aftermarket
  • Support financial planning and profit assurance activities
  • Participate in operations / supply chain reviews, demand planning meetings, and Program reviews
167

Business Support Analyst Resume Examples & Samples

  • Cross departmental collaboration during close & forecast periods
  • Supply accounting with balance sheet reconciliations
  • Responsible for creating various types of Month End analytics and providing to Channel Analysts to assist in the Monthly Financial Close
  • Maintain SKU level tracking system for profitability & margin analysis
  • Interface with Sales, Marketing and Sales counterparts to ensure attainment of monthly financial targets
  • Drive process improvement and standardization amongst National Accounts – to include PO Management, Documentation, Implimenting and Managing Document Retention system
  • Assist as needed with Internal and External Audits
  • Manage and validate body of customer support claims
  • Unquestionable business ethics and integrity
  • Robust business understanding
  • Financial analysis experience including
168

Business Support Analyst Resume Examples & Samples

  • Provide 2nd level support resolving functional and system errors identified or escalated by Business Partners
  • Ability to support a suite of technologies and applications including Saas applications such as Salesforce, Marketo, Taleo, Workday, Qliksense etc
  • Monitor and maintain operational readiness of all enterprise applications
  • Identify and proactively fix system issues through monitoring and early watch reports
  • Work with other teams to resolve infrastructure related problems (i.e. Server, Network, and Database) where appropriate
169

Business Support Technician Resume Examples & Samples

  • You will receive fully paid training (mandatory full time attendance during the session)
  • You will have access to a wide range of benefits (medical and dental) and the opportunity to participate in a pension plan, a group RRSP and a stock ownership program
  • We believe in developing our employees – you will have line of sight to a rewarding career with growth opportunities in the areas of Chat Support, Problem Coordinator, M2M and Network support
  • Effectively manage multiple issues simultaneously while meeting expected deadlines
  • Provide technical support for resolution including, equipment functionality, configuration and repair, account provisioning, application support, software downloads, and network connectivity
  • Educate customers on new releases and/or possible updates on their products
  • Establish a strong partnership with our business customers and act as the customer’s advocate during outages, ensuring a high degree of customer satisfaction through a strong communication process
  • Ensure that all customer interactions are thoroughly documented within the ticketing system
  • Take accountability to effectively solve issues from beginning to end
  • Take the initiative to identify opportunities or problems and ensure appropriate action is taken
  • Receive and incorporate feedback to improve personal and business performance
  • Actively contribute and promote Departmental Business Deliverables both current and future
  • Contribute to Rogers’ knowledge assets through the Knowledge Management System
  • Strong understanding of all Apple, Android, BlackBerry, and Windows Tablets and Handhelds, Cellular Phones, Rocket Hubs and other data devices
  • Knowledge of email message flow including BlackBerry and other MDM solutions is an asset
  • A+, Network+, Microsoft Certified IT Professional (MCITP) or similar designation is an asset
  • Expert level knowledge of Rogers Wireless line of Business and Tools (Vision21, ICM, and associated support tools) is an asset
  • Expertise in Microsoft and Apple computing platforms (Windows and MAC OS)
  • Knowledge of wireless network topology for GSM / EDGE / HSPA / UMTS / LTE
  • Availability to work flexible shifts (including evenings, midnights, weekends and holiday’s) in an environment operating 7 days a week, 24 hours a day
  • Demonstrated application of a sound troubleshooting strategy, particularly under conditions of critical severity with customers of small, medium, large and public sector segment
  • Possess strong written and verbal communication skills
  • Excellent customer service, interpersonal, and organizational skills
  • Excellent Keyboarding skills
  • Demonstrate the ability to multi-task (type and talk, type and listen)
  • A passion for working with new technology and continuous learning
  • Target start date: November 28th 2016
170

Digital Banking Business Support Resume Examples & Samples

  • Bachelor’s Degree (within Communications or Marketing preferred) or equivalent work experience
  • Detail oriented, ability to interpret data and compile it into value-added information for leaders
  • Strong presentation, communication and organization skills. Ability to plan and facilitate meetings, prepare communication materials
  • Proficient in Microsoft Office tools (Excel, Power Point, Word)
  • Proficient communicator who instills confidence with executives and their directs
171

Retail Client Service / Business Support Resume Examples & Samples

  • Own the overall operational client service experience in partnership with the Client Businesses throughout the client lifecycle and develop strong working relationships with key stakeholders within BlackRock to assist the firm in effectively meeting clients’ service needs
  • Facilitate diagnosis of complex client service issues, identify trends that point to service deficiencies and own resolution, working with the appropriate internal and external delivery teams to ensure timely and accurate response
  • Own and evolve the core service offering and drive continuous improvement both internally and with external service providers such as custodian banks, depositary banks, fund administrators and platforms
  • Represent the client intent where necessary for change events and implementation of new solutions, including facilitating the handling of client requests for bespoke services and ensuring that any solutions effectively balance the needs of the client with those of the firm
  • Focus on sustaining the highest level of client service, while demonstrating risk awareness and a strong focus on an appropriate service delivery control framework
  • Assist relationship managers in leveraging service delivery functions effectively and appropriately to increase client service quality
  • Champion awareness and knowledge sharing of client service functions with the client businesses
  • Build and constantly develop knowledge of BlackRock’s service delivery framework, products and capabilities, remaining current on industry and market developments as well as major activities, challenges and successes within BlackRock
172

Business Support Leader Resume Examples & Samples

  • Leads the business support unit, and where needed, conducts analyses into CCO US operations and their effectiveness
  • With CCO US Country Head, establishes and maintains a framework of performance measures to evaluate US progress over time and productivity
  • Supports the Line Manager – Study Start Up in establishing and maintaining a set of clinical trial start-up measures to enable the department to assess and improve start-up timelines and speed to start-up
  • Oversees the interaction of CCO US with Functional Excellence by identifying and notifying CCO US Leadership and Extended Leadership of opportunities, and profiles the resource, skills and expertise needs of projects and initiatives
  • Oversees the appropriate use of available systems required in respect to the role (e.g., Pharma Res, PlanSource, CTMS, etc.) and other systems and data sources needed to evaluate the departments operations and effectiveness
  • In conjunction with the CCO US Leadership Team, implements strategic solutions to increase efficiency and drive productivity, including making use of all available measures to appraise the local situation relative to peers and industry wide standards
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Business Support Executive Resume Examples & Samples

  • Product & Business Support
  • Support Product & Sales Managers on product stocking for common selling products
  • To work closely with Sales Managers to manage Special Price Requests (SPQ)
  • Generation of reports focusing on sales & revenue trends of key suppliers. Reports generation for monthly MBR and when appropriate to the reporting manager
  • Support product registration & regulatory matters
  • Assist company’s Management Representative in audit documentation
  • Administrative suppprt role on CRM System
  • Formulate Price List
  • Prepare price list for Singapore. To work with marketing / product management/ supply chain on pricing in the Solomon System to appropriately reflect on intended pricing to the market
  • Maintain proper records and filing on pricing (e.g. discount structure, correspondence with supplier and dealer, update of new price list etc)
  • Calculate selling prices based on Product Managers input
  • Prepare data for uploading price info into Solomon and Singapore
  • Monitor weekly exchange rate to analyze impact on the selling price
  • To prepare the cost price formulation matrix approval on quarterly basis
  • Resolve queries on pricing
  • Update & monitor Solomon product discount
  • To immediately update the sales teams with any changes initiated by vendors that may affect our position in the market
  • To work closely with Sales Managers and Marketing team to develop bundling for range of products sold, developing appropriate marketing programs that will be effective in the market
  • To work with marketing team on updating and maintaining our website to correctly reflect our offerings
  • Assist Product Managers in compilation of data for reporting vendor performance