Business Support Associate Resume Samples

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MZ
M Zemlak
Marianne
Zemlak
99566 Bayer Spurs
Detroit
MI
+1 (555) 146 0744
99566 Bayer Spurs
Detroit
MI
Phone
p +1 (555) 146 0744
Experience Experience
08/2015 present
Chicago, IL
SAP NS Business Support Associate
Chicago, IL
SAP NS Business Support Associate
08/2015 present
Chicago, IL
SAP NS Business Support Associate
08/2015 present
  • Application and process specific solution consulting (for a specific application: support the creation of business blueprint, Implementation based on a blueprint, support execution of testing, go live support, and post go live support)
  • Application specific solution consulting (for a specific application: support the creation of business blueprint, implementation based on a blueprint, support execution of testing, go live support, and post go live support)
  • Performance of feasibility studies / solution reviews
  • Active participation Participates in an application related community
  • Understands the Business Process Library approach
  • Support of pre-sales activities
  • Support in escalated projects
12/2010 04/2015
Dallas, TX
GBS Business Support Associate
Dallas, TX
GBS Business Support Associate
12/2010 04/2015
Dallas, TX
GBS Business Support Associate
12/2010 04/2015
  • Supports partnership with End-to-End Leads and Performance Management team to identify continuous improvement opportunities
  • Supports knowledge management solution development and maintenance for customer service inquiries
  • Executes all assignments in accordance with established Service Level Agreements (SLA’s)
  • Assist Business Support Manager in special projects, including but not limited to strategic initiatives and software implementations
  • Provides regional business support for core activities within the Shared Service Center (SSC) for Business Unit and FCS Functions
  • Identifies and supports improvements in customer communications and internal escalation processes
  • Encourages Business Support team productivity and raises potential issues to the Business Support Manager
09/2007 07/2010
Philadelphia, PA
Business Support Associate
Philadelphia, PA
Business Support Associate
09/2007 07/2010
Philadelphia, PA
Business Support Associate
09/2007 07/2010
  • Manage pricing and sales forecasting opportunities/reporting in Salesforce.com
  • Assist sales teams with ordering, account issues, payment processing
  • 20% Develop & maintain usage reports, spreadsheets & inventory control programs
  • Develop subject matter expertise to be viewed as an additional resource for BCO’s
  • Compile, maintain and submit spreadsheets and reports monthly to regional and upper management for review
  • Understand and support Advanced Delivery Management (ADM) as the new way to deliver Services
  • Communications: Newsletters, Email updates, SAP Corporate Portal or maintenance of other social media found within SAP Employee Network
Education Education
Bachelor’s Degree in Initiative
Bachelor’s Degree in Initiative
Virginia Commonwealth University
Bachelor’s Degree in Initiative
Skills Skills
  • Ability to analyze, determine, drive and build solutions independently and proactively
  • Excellent written and verbal communication skills
  • Broad knowledge across many functional business areas
  • Ability to translate complex process and business control gaps into risk
  • Ability to identify issues, create and execute control plans
  • Relationship management skills and ability to interface confidently with associates of all levels, including senior executives
  • Ability to influence at all management levels in a complex organization
  • Ability to align against a strategic priority and organize and deliver results
  • Proven track record of risk mitigation work
  • Understanding of regulatory reporting (i.e. Basel II) functions and processes
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15 Business Support Associate resume templates

1

Business Support Associate Resume Examples & Samples

  • Candidate will need to have an understanding of trading businesses and how trading desks function, ideal candidate should have some experience in the Front Office/Middle Office/Controllers areas and understand the product as well as the processing aspects of the desk
  • Ability to analyze, determine, drive and build solutions independently and proactively
  • Broad knowledge across many functional business areas
  • Ability to translate complex process and business control gaps into risk
  • Ability to identify issues, create and execute control plans
  • Relationship management skills and ability to interface confidently with associates of all levels, including senior executives
  • Ability to influence at all management levels in a complex organization
  • Ability to align against a strategic priority and organize and deliver results
  • Experience and knowledge of compliance related requirements in the above areas of skills
  • Proven track record of risk mitigation work
  • Understanding of regulatory reporting (i.e. Basel II) functions and processes
  • Ability to present technical information to non-technical persons
  • Demonstrated leadership and assertiveness
2

GBS Business Support Associate Resume Examples & Samples

  • Provides regional business support for core activities within the Shared Service Center (SSC) for Business Unit and FCS Functions
  • Supports partnership with End-to-End Leads and Performance Management team to identify continuous improvement opportunities
  • Execute upon those opportunities once agreed to with the Global Business Services (GBS) customer council
  • Understands and/or able to learn integration within/across the A2R, P2P and O2C processes to maintain internal controls
  • Supports expansion within the Regional SSC, including documentation, training, and stabilization of transitioned processes
  • Reviews monthly GBS metrics compiled for areas of responsibility
  • Provides analysis of trends, and works with Business Support Manager to recommend remediation plans for areas that are not meeting established service level obligations
  • Supports customer issue escalation processes for GBS inquiries in line with the GBS interaction model
  • Uses critical thinking to perform root cause analysis of escalated issues and ensures appropriate and timely resolution of issues
  • Including coordination with other SSC locations and other FCS functions as necessary
  • Coordinates off cycle payment processing and supports month end reconciliations
  • Supports annual filing of 1099s and escheatment filings in coordination with the Global SSC
  • Supports O2C analytics and reporting preparation
  • Executes all assignments in accordance with established Service Level Agreements (SLA’s)
  • Identifies and supports improvements in customer communications and internal escalation processes
  • Supports knowledge management solution development and maintenance for customer service inquiries
  • Encourages Business Support team productivity and raises potential issues to the Business Support Manager
  • Assist Business Support Manager in special projects, including but not limited to strategic initiatives and software implementations
  • 3 to 5 years of Accounting experience, preferably supporting a Customer Relationship Management role
  • Experience working across A2R, OTC, and P2P process streams preferred
  • Experience in project & change management preferred
  • Experience with accounting and financial systems, preferably Oracle
  • Experience in process improvement and application systems implementation
  • Knowledge of Microsoft Office suite
  • Knowledge and understanding of Generally Accepted Accounting Principles (GAAP)
  • General understanding of internal control elements
  • General understanding of the integration components and impacts across the A2R, OTC, and P2P processes
  • Ability to meet strict deadlines
  • Attention to detail and ability to take direction
  • Ability to work efficiently in a team-oriented environment
3

Business Support Associate Resume Examples & Samples

  • 1-3 years in corporate, business, finance, strategy role
  • Expert level usage in xls, pwpt etc
  • Expert level handling data analysis and experience working with CFO level finance
  • Medium/High comfort level using web analytics tools and high level of understanding with social media platforms
  • Previous experience working in an editorial and Media environment a plus
4

Digital Payments Business Support Associate Resume Examples & Samples

  • Become a proficient and frequent user of the Digital Wallets in order to adequately assess expected experiences
  • Server as an SME with Operations, Service, and Technology when assessing performance issues
  • Create required work orders, RCR's, Instream request etc. in order to manage changes through the varied technical work-flows
  • Contribute to business user acceptances testing scenarios
  • Perform production validation of newly deployed technical features
  • Work directly with the Digital Payments controls and governance lead to further the strategic control agenda for Chase Pay and Digital Wallets, including participation in semi-annual testing and refresh of RCSA controls
  • Establish and cultivate productive partnerships with equivalent members of Digital, CSO, Consumer and Card representatives in order to collaborate on product innovations and controls
  • 3-5 years of related project management and client management experience
  • Existing or developing knowledge of Chase business processes and procedures
  • Independent worker with strong communication and relationship skills
  • Ability to learn quickly and establish themselves as a subject matter expert of the Digital Wallet products
  • Project management tools and software
  • Business and Office applications and workflow
  • College degree or equivalent experience preferred
  • Adaptive and flexible to changing business priorities and needs
5

Business Support Associate Resume Examples & Samples

  • Work with SAP Ticket System Solution Manager
  • Edit and process requests from the global responsible customer project leads and consultants
  • Edit and process requests from employees from other locations
  • Edit access requests and allocate roles in the ESP Ticket System (SolMan 7.1)
  • Definition of ticket inbox and processing scenarios for customers
  • Perform User Access Management tasks like creation of users-ID’s and assistance with 1st level support
  • Successful completed commercial apprenticeship (equivalent apprenticeship also welcome)
  • Very good language skills in Spanish, Portuguese and English
  • Open, friendly and service-oriented behavior on the phone and via email
  • Basic knowledge of SAP software desired
  • Profound knowledge in MS Office and open for working with tools related to modern office
  • Reliable and independent working style
6

Order to Invoice Business Support Associate Resume Examples & Samples

  • Maintenance of assignment profiles in success map
  • Maintenance of training participation records in success map
  • Order and ship merchandise
  • Build and distribute surveys
  • Email communications
  • Ad hoc support and reporting
  • Customer service and/or administrative experience is an advantage
  • Business or accounting education is an advantage
  • Continuous improvement of technical skills and efficiency
  • Opportunities for professional growth in financial and customer service field
7

Business Support Associate Resume Examples & Samples

  • Organizes and maintains files (hardcopy and electronic) for group supported
  • Administers programs, projects and processes specific to the operating unit served
  • Serves as a liaison with others within and outside the company
  • Prepares standard or complex documents from various source materials
8

Business Support Associate Resume Examples & Samples

  • 35% Answer phones, direct calls and inquiries, general mailing and shipments
  • 10% Order office supplies & oversee office equipment needs
  • 5% Plan events for both on-site and off-site meetings including setting up conference calls and arranging meals (i.e., Plant related meetings, Green Team, Safety meetings)
  • 10% Prepare Power Point presentations, word processing documents, and Excel spreadsheets, using MS Office software. Pull and manipulate data from existing Cargill systems to build reports and presentations
  • 10% Special projects and committees (i.e., update PDL and contact information)
  • 10% Coordination & logging of and submitting ingredient samples
  • 20% Filing & misc back-up responsibilities, maintain SharePoint website
  • 3+ years of administrative experience
  • Ability to manage and organize priorities
  • Ability to work independently and also as a team member
  • Must be flexible and exhibit positive attitude
  • Strong MS Office experience
  • High School Diploma/GED equivalent
  • Occasional lifting of up to 30 lbs
  • Thrives in finding new challenges in an ever changing environment
  • Knowledge of the West Texas Agriculture feed business
  • 1 year experience with SAP or other inventory management systems
9

Business Support Associate Resume Examples & Samples

  • Master Degree (ideally Education related)
  • Profound Knowledge around Educational Technologies (Learning Management Solutions, Authoring Tools, Virtual Live Classroom)
  • Knowledge around innovative Education concepts, e.g. Gamification, Electronic Performance Support System, Virtual Live Classroom
  • Wide and profound knowledge in all education processes
  • Very good presentation and communication skills in German and English
  • Analytical and entrepreneurial thinking
  • Strong networker
  • Highly motivated, innovative and independent
  • Language: German and English (fluent)
  • No work experience required
10

Business Support Associate Resume Examples & Samples

  • A minimum of a Bachelor's degree from an accredited four (4) year college or university, or pursuing a Bachelor's degree from an accredited four (4) year college or university with an anticipated graduation date within one (1) year
  • Experience in Microsoft Office Word, Excel, Outlook, PowerPoint
  • Willing and able to train in Green Bay, WI for six (6) to eighteen (18) months
  • Willing and able to travel up to 15%
  • Two (2) years or more of Marketing, Sales, IT, Finance or Business to Business Technical or Sales Support experience
  • Experience with Customer Relationship Management (CRM) systems
  • Experience analyzing data and producing reports
  • Desire to advance and/or ability to relocate for additional advancement opportunities
11

Business Support Associate Resume Examples & Samples

  • Bachelor’s degree or equivalent combination of education and practical experience
  • Supporting applications for customers with varying degrees of technical skills
  • Triaging support tickets effectively, accurately and efficiently
  • Communicating effectively with product and development teams
  • Breaking down complex issues into easily understood problem statements
  • Suggesting enhancements after observing a pattern of inefficiencies
  • Maintaining a knowledge base to proactively support users
  • Strengthening the company culture by being open, honest, and committed to doing great work
  • Previous projects or roles that exemplify strong problem solving and conflict resolution skills
  • A people-centric attitude and passion for helping customers
  • Ability to work in a fast paced environment where priorities are rearranged on the fly
  • Meticulous attention to details and timelines
  • Technical support experience involving the use of a ticketing system
  • An understanding of APIs, networks and active directory
12

New Business Support Associate Co-op Resume Examples & Samples

  • Ability to adjust and succeed in a rapidly changing, fast paced environment
  • Detail oriented with the ability to quickly organize, prioritize and work within a multiple task environment
  • Build a network of fellow students on coop/internship assignments
  • Given the opportunity to volunteer and give back to the community
  • Attend events on a monthly basis with guest speakers from various departments within our organization to further develop your skills as a professional
  • Learn about our culture and core values
13

SAP NS Business Support Associate Resume Examples & Samples

  • Application and process specific solution consulting (for a specific application: support the creation of business blueprint, Implementation based on a blueprint, support execution of testing, go live support, and post go live support)
  • Performance of feasibility studies / solution reviews
  • Functional Experience
  • Knowledge of all features around the application and basic understanding of the related business processes
  • Active participation Participates in an application related community
  • Managerial Experience
  • Acts as a team member
14

Business Support Associate Resume Examples & Samples

  • Compile, maintain and submit spreadsheets and reports monthly to regional and upper management for review
  • Compile data for and customize PowerPoint presentations for customer meetings and presentations
  • Manage pricing and sales forecasting opportunities/reporting in Salesforce.com
  • Assist sales teams with ordering, account issues, payment processing
  • Maintain bi-weekly time tracking system for Solenis and contracted employees
  • Ensure teams are up to date with required and elective safety training and company learning development courses
  • Arrange conference calls, travel and off-site meetings
  • Other support tasks with other tools, as needed
  • High School Diploma; Associates Degree preferred
  • 3-7 years of administrative experience
15

Business Support Associate Resume Examples & Samples

  • Execute the process of handling resource requests, searching and staffing resources at a basic level of efficiency and quality that may require support & feedback from others. Work toward understanding all processes to increase level of efficiency, quality, compliance and discipline. E.g. Serve as request owner, role owner, searching party, check completeness, and validate requests, conduct 3rd party processes, identify and propose candidates according to staffing processes
  • Understand and support Advanced Delivery Management (ADM) as the new way to deliver Services
  • Support of internal projects / activities as subject matter expert in a process area
  • Knowledge Management (KM) capabilities, such as understanding KM processes, sharing the learning from experiences, ensuring reusability of knowledge collected from team members, structuring content
  • Reporting/Metrics
  • Communications: Newsletters, Email updates, SAP Corporate Portal or maintenance of other social media found within SAP Employee Network
  • Program Analytic and/or administrative support
  • Systems support
  • Practical experience such as internship (recommended)
  • English: Conversational
  • Final degree (e.g. business administration, psychology, economics, computer sciences) or equivalent work experience
16

Business Support Associate Resume Examples & Samples

  • 30% Reconciling daily production & quality procedures
  • 20% Develop & maintain usage reports, spreadsheets & inventory control programs
  • 15% Feed safety quality and regulatory monitoring & coordination
  • 10% Coordination & logging of ingredients and supplies
  • 10% Work with plant manager to ensure location needs are met
  • 5% Order office supplies & oversee office equipment needs
  • 10% Filing & misc back-up responsibilities
  • Team player with strong computer skills (Outlook, Excel, Word) and proven written and verbal communication skills and a solid work ethic
  • Occasional lifting of up to 60 lbs
  • Strong math skills and minimum general accounting knowledge
  • Enjoys fast paced environment and flexible to change
17

Business Support Associate Resume Examples & Samples

  • Provide deployment, testing, and support services for online courseware in the SuccessFactors Learning Management System (LMS)
  • Serve as general subject matter expert for online learning standards (AICC and SCORM) and how content works with the SuccessFactors LMS application
  • Provide exceptional customer service
  • Detail-oriented, technically-inclined problem solver
  • Enthusiastic, reliable professional with excellent communication and interpersonal skills
  • Bachelor’s Degree in computer-related field or 2 years of relevant work experience
  • Must be able to obtain and hold a security clearance
  • Knowledge of network architecture, and TCP/IP
  • Support of enterprise-level applications
  • Experience with a major CRM application (RightNow, ZenDesk, Remedy, Pivotal, etc.)
  • Experience with HTML, XML, and Javascript
  • Knowledge of the AICC and SCORM learning standards
  • Experience with a Learning Management System (LMS), preferably the SuccessFactors LMS
18

Associate / Business Support Associate Resume Examples & Samples

  • Maintaining the Regulation W program, including overall program health
  • Enhance and improve processes and procedures to reduce manual intervention
  • Provide advice and guidance on matters relating to compliance with Regulation W
  • Provide advice and guidance on the impact of Regulation W on developing regulations and internal policies
  • Proactively develop and maintain relationships with key contacts across the Enterprise
  • Participate in Regulation W Operating Council and Governance Committee Meetings
  • Participate in regulator meetings to discuss the status of the Regulation W program
  • Provide support for the deployment on new and emerging regulations
19

Business Support Associate Resume Examples & Samples

  • 15% HACCP monitoring & coordination
  • Strong computer skills (Outlook, Excel, Word)
  • Experience working with SharePoint
  • Occasional lifting of up to 50 lbs
  • Team player with and proven written and verbal communication skills and a solid work ethic
20

Business Support Associate Resume Examples & Samples

  • High School graduate or equivalent
  • Strong People Skills
  • Strong written & verbal communication
  • Working knowledge of MS office Outlook and Excel
  • Able to occasionally lift up to 50 lbs
21

Business Support Associate Resume Examples & Samples

  • Detail-oriented, technically inclined, problem solver
  • Intermediate knowledge of javascript, HTML, XML
  • Customer Support experience
  • Experience with a Learning Management System (LMS), preferably the Success Factors LMS
22

Business Support Associate Resume Examples & Samples

  • Monitors and analyzes vendor performance in order to assure compliance with service level agreements and continuous improvement of the service
  • Provides analysis and audit work in support of one or more service contracts
  • Partners with Vendor Oversight to ensure SLA Deliverables in scorecard are aligned with line of business expectations and Vendor contractual obligations
  • Invoice processing/validation – all other contact management support for the business
  • Coordinate Monthly Business Reviews & other meetings between vendors assigned & all internal parties
  • Service business unit as an escalation point for vendor concerns/issues/delays in processing
  • Liaison between Vendor Governance, business unit, auditors and vendors
  • Daily operational management of Vendor’s performance
  • Evidence of governance monitoring (training inventory, quality testing results, complaint reports)
  • Supporting documentation (productivity reports, meeting notes, performance action plans, etc)
  • Disclosure of known security breaches and/or corporate risks
  • Create and implement vendor risk action plans for identified compliance and regulatory related service issues
23

Senior Business Support Associate Resume Examples & Samples

  • Certified in a minimum 50% of total processes with Loan Administration
  • Validate and process loan advance/refund requests for either the Customer or Vendor for payment of property charges in the servicing system for disbursement by the applicable Cash Team
  • Analyze documents for required information
  • Precise data-entry into the servicing system
  • Cross-train team members to increase the efficiency of the department
  • Responsible for training new/existing staff and identifying training/development needs
  • Serve as first point of contact for escalations, resolutions, remedies
  • Assist in reviewing and rebuttals of process gap findings
  • Integrity and Trust
  • Working knowledge of Microsoft office products, including Excel and its functions
  • Audit/QC and Training Experience is a plus
  • 1+ year of mortgage servicing experience is preferred, but not required
  • 1+ year of experience in Reverse Mortgage or as a Loan Administration Specialist
24

Business Support Associate Resume Examples & Samples

  • By federal law, the candidate hired for this position must be a United States Citizen and be able to obtain and maintain a National Security Clearance
  • 5+ years of excellent project management and facilitation experience and skills, with the ability to lead cross-functional teams and projects
  • Self-manager with the ability to work on multiple projects simultaneously, with competing priorities, in a highly dynamic and rapidly changing environment
  • Team player with excellent customer service and consultative skills to work effectively with clients, internal management and staff, vendors, and consultants (i.e., strong customer service/customer relations orientation)
  • Excellent organizational and analytical skills, with the ability to recommend effective process/technology improvements
  • Establish the necessary knowledge and experience to stand-in for direct management, when required, demonstrating requisite authority and decision-making capabilities
  • Basic knowledge or willingness to learn ISO/9001 (International Organization for Standardization) Quality Management Standards and Sarbanes-Oxley requirements
  • Excellent written and verbal communications skills with the ability to clearly communicate complex technical concepts and issues to technical and non-technical business representatives
  • Excellent interpersonal and negotiation/influence skills; and
  • Strong knowledge of Microsoft Office projects, including Visio and Project
  • The candidate selected will be required to pass a background including criminal check, credit check, drug screen, and psychological exam
  • This position may be filled at various levels based on candidates experience and departmental needs
  • The Federal Reserve Bank of San Francisco is an Equal Opportunity Employer. Our people proudly reflect the diversity and ideas of the communities we serve and are strongly committed to employee development, providing ample opportunities to pursue advanced degrees, certifications, enroll in training courses, and attend conferences
25

Business Support Associate Resume Examples & Samples

  • Review supervisory commentary to ensure it conforms with BAC Policy Requirement
  • Proactively identify and recommend process improvements to enhance compliance with BAC Policy Requirements
  • Engage with BCO’s, as necessary, to discuss and review initial QA results
  • Develop subject matter expertise to be viewed as an additional resource for BCO’s
  • Three to five years of experience of financial services experience
  • Preferred candidates will have a background in one or more of the following areas: Middle Office, Operations, Finance, Governance
  • Proven experience in a role that’s self-directed
  • Proven ability to manage timelines and display sound judgment to escalate issues as needed
  • Strong analytical skills and a desire to continue to learn
26

Analytics & Business Support Associate Manager Resume Examples & Samples

  • Advanced Reporting & Analytical skills
  • Understanding of people hierarchy, cost center structure, etc
  • Advanced communication (written and oral) and strong interpersonal skills
  • Good organizational, multi-tasking, and time-management skills
  • Additional Accenture HR systems experience
  • Proven ability to lead/own functional area
  • Data Visualization
  • Experience operating within a service management framework
  • Broad knowledge of HR processes
  • Knowledge of HR data structures and HR systems
  • Proven ability to develop and maintain a global relationship network
27

Business Support Associate Resume Examples & Samples

  • 30%Reconciling daily production & quality procedures
  • 10%Coordination & logging of ingredients and supplies
  • 10% Filing & misc. back-up responsibilities
  • Experience working with SharePoint and SAP
  • Agricultural background
  • Strong independent and team work behaviors
  • Knowledge of the business and NIS