Support Associate Resume Samples

The Guide To Resume Tailoring

Guide the recruiter to the conclusion that you are the best candidate for the support associate job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

  • Craft your perfect resume by picking job responsibilities written by professional recruiters

  • Pick from the thousands of curated job responsibilities used by the leading companies

  • Tailor your resume by selecting wording that best fits for each job you apply

FE
F Emard
Fatima
Emard
865 Aufderhar Dale
Philadelphia
PA
+1 (555) 893 3472
865 Aufderhar Dale
Philadelphia
PA
Phone
p +1 (555) 893 3472
Experience Experience
10/2014 present
Chicago, IL
Project Support Associate
Chicago, IL
Project Support Associate
10/2014 present
Chicago, IL
Project Support Associate
10/2014 present
  • The Approval of the opportunity ensuring all information is correctly received from the business development managers and project managers
  • Gain in-depth knowledge about the services the engagement provides, and utilize that knowledge to recommend ways to improve the service offered
  • Assists in setting up and maintaining study filing systems and maintains accurate records for all work undertaken
  • Provides back-up support to the Project manager
  • Collaborate with the account team, business development and resource management teams as necessary to achieve team goals
  • Provides back-up support to the Project Manager
  • Assist with monitoring project activities to ensure adherence to safety and quality standards and to achieve work efficiency
03/2010 04/2014
Chicago, IL
Client Support Associate
Chicago, IL
Client Support Associate
03/2010 04/2014
Chicago, IL
Client Support Associate
03/2010 04/2014
  • Working knowledge of Microsoft applications – Word, Excel, PowerPoint
  • Competitive base salary
  • Maintains current knowledge of Calamos investment management philosophy, industry events, and recent developments impacting clients and presents solutions in order to enhance the distribution business model
  • Process assigned Partners billing
  • Provides proactive sales and service support to current clients and future prospects. This involves extensive telephone (both inbound and outbound calls) contact and documentation of activities in the client management database
  • Assists with the implementation of sales force client marketing plans. Works closely with sales teams and national accounts on the development and implementation of these plans, especially as requested for calling campaigns
  • Assist customers via email and phone calls with all aspects of their accounts including property listing creation/editing, account management tools, channel partner help
03/2006 11/2009
Boston, MA
Support Associate
Boston, MA
Support Associate
03/2006 11/2009
Boston, MA
Support Associate
03/2006 11/2009
  • Teamwork – work collaboratively with a diverse team to provide solutions to customers
  • Manage and process inbound deliveries in a timely manner; monitor to prioritize the daily workload
  • Working collaboratively to provide solutions to customers
  • Managing a team and working within a demanding environment, the roleholder is involved in the full spectrum of work and/or issues dealt with by their team
  • Provide administrative support for Business Affairs Management initiatives
  • Develop strong working relationships with cross-functional teams within Successfactors/SAP
  • Innovate and create new tools that will help SAP run simple. Anything you can think of to make the business run better will get SAP support
Education Education
Bachelor’s Degree in Information Technology
Bachelor’s Degree in Information Technology
Belmont University
Bachelor’s Degree in Information Technology
Skills Skills
  • You have basic knowledge in OS like Windows, Linux and some good experience with Databases
  • Ability to learn quickly and apply knowledge effectively
  • Good working knowledge of ACLS, LeMans, ARS, CAS and Filenet (internal only)
  • Exceptional written and oral communication skills. Strong ability to listen to and work with customers in real-time to resolve issues
  • Strong ability to capture a complete and accurate problem/symptom description of reported issues
  • Strong time management and prioritization skills. Utilize available time efficiently in order to achieve effective and efficient results
  • Demonstrates knowledge and skills to competently care for all assigned age groups (Neonate, Child, Adolescent, Adult, and Geriatric as applicable)
  • Ability to work quickly and within strict timelines
  • Excellent Communication skills and ability customer centric approach
  • Maintains thorough knowledge of available merchandise, and services to assist Members in locating and selecting merchandise
Create a Resume
1

Trading Support Associate Resume Examples & Samples

  • Receives and communicates orders to appropriate trading personnel
  • Identifies and notifies traders of events that effect orders, including dividend declarations and stock splits
  • Provides and coordinates pricing information until the order has been executed, cancelled or expired
  • Provides support to facilitate the price adjustment and trade correction process
  • Reconciles the open order file
  • Assists in researching trade problems and suggests appropriate corrective action
  • Sets up and monitors client information and restrictions
  • Updates and maintains trade data and information in required databases
  • Supports the comparison and portfolio allocation process
  • Accepts, screens and routes telephone calls and maintains record of inquiries, as required
  • Maintains currency in trading polices and procedures
  • Operates standard office equipment and uses required software applications
  • Concepts, practices and procedures of securities trading
  • Basic accounting principles and procedures
  • Mathematical procedures required to verify and reconcile trading transactions
  • Identifying financial events that effect orders
  • Updating and maintaining information systems
  • Handling a high volume phone system
  • Operating standard office equipments and using required software applications, sufficient to create documents, spreadsheets, and business correspondence
  • Maintain currency in trading polices and procedures
2

Trading Support Associate Resume Examples & Samples

  • Leads the work of others and provides training, coaching and mentoring to less experienced associates
  • Ensures that traders are notified of events that effect orders, including dividend declarations and stock splits
  • Facilitates the price adjustment and trade correction process
  • Ensures the open order file is reconciled and that trade data and information is entered and maintained in required databases
  • Reviews trade problem research results and determines appropriate corrective action
  • Resolves comparison issues and assists in the portfolio allocation process
  • Basic investment concepts, practices and procedures used in the securities industry
  • Accounting principles and procedures
  • Lead the work of other and provide training, coaching and mentoring
3

Investor Support Associate Resume Examples & Samples

  • 2 years financial industry experience, a bachelor's degree, and FINRA Series 7 and 63 (or 66) licenses required (if you don't have either your 7 or 63, you will be required to obtain within 90 days of hire). **
  • Excellent customer service and verbal communication skills
  • Composure - must be cool under pressure and in challenging situations and respond in a patient and professional manner
  • Decision quality - must make consistently good decisions using blend of knowledge, experience and analysis
  • Ethics and values - must act in accordance with an appropriate set of core beliefs and within JPMC's personal code of conduct
  • Compliance - must be able to work effectively within numerous internal and external rules, policies, and procedures in this highly regulated industry
  • Substantial knowledge of equity and option products, economic releases and their impact on equity markets, and the ability to convey this information to clients in a clear, concise, and professional manner
  • Strong intuitive trading instincts and substantial knowledge of Exchange and OTC trading practices and policies
  • Self-motivated and the ability to prioritize responsibilities in a fast paced environment
  • Not required but are a plus: additional FINRA licenses (Series 4, 24, 55) and the ability to fluently speak Spanish
4

Commercial Bank-credit Support Associate Resume Examples & Samples

  • Provide guidance in all activities related to real estate in non-real estate businesses
  • Provide guidance on FDICIA and FIRREA events and possible credit structuring solutions
  • Provide guidance on the implications of multiple considerations (insurance, appraisals, etc.) for underwriters and credit executives taking real estate as collateral but not the primary source of repayment
  • Support the RETS team in maintaining a strong control program covering all existing and new regulatory risks
  • Responsible for ensuring that the non-real estate businesses in CB Risk comply with all relevant policies and regulations regarding the extension of credit related to real estate
  • Prepare or oversee preparation of policy compliance components of deals where real estate is collateral e.g., FDICIA, Environmental, Other Insurance and Flood, etc
  • 5 – 7 years of real estate experience, preferably credit trained
  • In depth understanding of specific regulations, policies, and procedures around FDICIA, FIRREA, flood, environmental, and regulatory reporting
  • Ability to work with cross-functional teams and interact with all staff levels
5

Client Support Associate Resume Examples & Samples

  • Provides proactive sales and service support to current clients and future prospects. This involves extensive telephone (both inbound and outbound calls) contact and documentation of activities in the client management database
  • Promotes products, strategies and value added services effectively by phone. Utilizes our fund analysis and other systems as needed to strategically leverage our client offerings
  • Assists with the implementation of sales force client marketing plans. Works closely with sales teams and national accounts on the development and implementation of these plans, especially as requested for calling campaigns
  • Must have outstanding written and verbal communication skills, superior sales skills and an excellent client service aptitude and attitude
  • Must have a professional approach towards the job/career
6

Credit Support Associate Resume Examples & Samples

  • 4 year Degree in Accounting, Finance or General Business preferred
  • Clear and consice verbal and written communication skills
  • Sound judgment, logical reasoning and exhibits a strongdrive for results and success
  • Operate effectively in a virtual team enviroment acrossgeographic boundaries
  • Efficient organizational skills, time management and close attentionto detail a must
  • Can effectively collaborate/negotiate with business partnersand assigned team to foster solid partnerships, teamwork, creditability andtrust
  • Adptability to continous learning and process changes
  • Microsoft-based computer applications (Word, Excel, etc.)
7

Account Funding & Asset Transfer Support Associate Resume Examples & Samples

  • Series 7 & 66 (63&65 in lieu of 66) preferred
  • Strong ownership and resolution skills
  • Track record of attention to detail and follow through on assignments
8

Corporate Oversight & Control System Support Associate Ny Resume Examples & Samples

  • Manage the User Acceptance Testing (UAT) process, including the review of test scripts and participation in system integration testing (SIT) and UAT. Also responsible for obtaining required sign-offs for release implementation
  • Develop influencing responsibilities with the business users and application development team
  • Strong Organizational skills
  • Ability to converse with both Technical and Business Partners in Technical or Business terms is needed
9

Merchandising Support Associate Resume Examples & Samples

  • Purchase order maintenance—this would include the timely entry of orders, a strong working knowledge of department structure, understanding of RETEK and the ability to identify discrepancies in data
  • Miscellaneous office responsibilities—e.g. filing, photo copying, faxing and email communication
  • Teamwork and communication—builds rapport and effective relationships both internally and externally, works with an open mind to find solutions, constant communication with buyer to set workload
  • Strong sense of fashion
  • Excellent customer service, attention to detail, and communication skills
10

Green Package Analytics & Support Associate Resume Examples & Samples

  • Contribute as part of a team which will often consist of all levels of the firm. Creative ideas and input are expected and sought from everyone involved
  • Ensure the accuracy of large analytical data sets and provide reporting to clients using BlackRock systems and tools
  • Analyze systems and processes to find efficiencies and improve accuracy and timeliness of reporting and reduce costs. Involves working with cross-functional teams to determine system and technical solutions
  • Understand client objectives, trading strategies and market events to effectively respond to client requests by monitoring daily trading activity
  • Communication skills to enable clear articulation while working with internal and external clients
  • Technical skills (SQL, PERL & UNIX) are a plus, but not required
11

Infrastructure Support Associate Resume Examples & Samples

  • Strong leadership, organization and critical thinking skills
  • 3+ years demonstrated experience in a production support or client service role (financial services is preferred, but not essential)
  • Strong skills in Microsoft Excel
  • Skilled in MS Business Intelligence (preferred, but not essential)
  • Strong technical background in Microsoft Windows and Unix
  • Skilled in writing SQL queries for data extraction and analysis
12

Client Support Associate, Radius Resume Examples & Samples

  • Field customer requests and own them to full resolution, including direct customer communications where appropriate
  • Monitor, track and identify patterns of issues in need of escalation from contact center
  • Develop new guidelines for management approval and then coordinate with the contact center to roll out the changes in future customer communications and interactions
  • Serve as internal expert on the features and functions of the offering from the customer’s point of view
  • Operate all of the functions for delivery so that the interactions with the contact center are seamless and the point of view of those serving customers are fully understood
  • Manage customer complaints, concerns, issues and technical challenges including, but not limited to: interfacing as needed with internal teams, formulating procedure around response to new query types and adding to the communications toolkit for the contact center, updating public domain self-help in collaboration with intern teams and contact center personnel, and handling all customer escalations
  • Serve as primary point of contact for the customer contact center, understanding service level, quality and customer service delivery status, and serving as communications liaison during challenges or time-sensitive/emergency events, such as interruptions in service
  • Minimum (3) years’ customer/call center experience
  • Experience in roles requiring active communication through all common media (phone, email, written correspondence/reports)
  • Proficiency in Microsoft Office Suite (Word, PowerPoint, and Excel) and Prezi
  • Customer service experience an asset
  • Demonstrated ability to work effectively with a team
  • Social media experience an asset, though not a requirement
  • Ability to work efficiently under pressure, to meet deadlines, and to multi-task
  • Bilingual (Spanish and English) language skills desired
13

Cash Management Funding Support Associate Resume Examples & Samples

  • 5-7 years of experience in a supporting role within Funding Cash Management/Money Market/FX/Fixed Income businesses or related/relevant industry experience
  • Accounting experience, cash reconciliation and understanding of cash movements
  • Nostro accounts and inter-branch funding experience
  • Understanding of financial accounting, general ledger and cash accounting
  • Strong presentation skills, communication skills and project/initiative tracking capability
  • Sense of urgency and ability to operate under time constraints
  • Ability to interact with front office and other business resource groups
  • Experience with cash managing and funding account and entity positions
  • Strong accounting background with understanding of General Ledger and business line trial balances, specifically as it relates to cash position
  • Knowledge of USD payment processes
  • Cash and Nostro settlement experience
  • Strong PC skills and proficiency in the use of Excel
  • Working knowledge of FX, MM and/or Fixed Income financial products
14

Support Associate White House Black Market Bayshore Shopping Ctr Resume Examples & Samples

  • Maintains constant and timely communication with the management team
  • Ensures all new product and any needed replenishment on the sales floor (sized, steamed, and all styles represented) within 24 hours of receipt
  • Properly stores stockroom hardware, hangers, sign holders, signs, and so forth
15

Support Associate Whbm North Towne Plaza Nm3175 Resume Examples & Samples

  • Performs various sales and register transactions including ringing purchases, processing of cash or credit payments and counting money
  • Maintains an awareness of customers to both increase service levels and reduce security risks; remains current on policies regarding payment and exchanges, and security practices
  • Participates in pricing changes and mark-downs; presents merchandise according to pricing and visual standards and direction
  • Greets and assists customers; responds to customer inquiries and complaints in a professional and timely manner; resolves customer questions/concerns to their satisfaction. Resolve customer questions/concerns to their satisfaction; keeps abreast of guiding principles and POS system changes
  • Processes freight ensuring items are properly stored, ticketed and easily located for replenishment for the sales floor, reorganizes merchandise as needed to maximize stock space
  • Ensures new products are properly merchandised and represented in a timely manner
  • Correctly enters all receiving documents into the computer system, reconciles merchandise invoices to items received as applicable. Accurately and timely completes store-to-store transfers and Locate requests
  • Ensures the visual packet materials, props and signage are received and processed in a timely manner, properly stores stockroom hardware, hangers, sign holders, etc
  • Other duties as assigned/required
  • Must be 18 years of age or older
  • High school diploma or equivalent
  • Previous stock or cashier experience preferred
  • Excellent communication skills
  • Excellent customer service skills
  • Strong organizational skills and ability to multi-task in a fast-paced environment
  • Must be able to work the majority of the shift standing
  • Ability to work quickly and within strict timelines
  • Ability to demonstrate teamwork
  • Exposure to visual merchandising and product placement techniques desired
  • Communicate with customers, Associates, and Management; wear / communicate with headset; stand and maneuver around sales floor and stockroom; operate register; lift and carry 30 pounds; hang / fold merchandise; climb, reach, push / pull, and clean
  • Regular attendance is essential to this position in order to ensure adequate coverage to meet company objectives. Ability to work a flexible work schedule, including nights, weekends, and holidays is required
16

Support Associate Whbm North East Mall TX 3653 Resume Examples & Samples

  • Performs various sales and register transactions including ringing purchases, processing of cash or credit payments and counting money
  • Maintains an awareness of customers to both increase service levels and reduce security risks; remains current on policies regarding payment and exchanges, and security practices
  • Participates in pricing changes and mark-downs; presents merchandise according to pricing and visual standards and direction
  • Greets and assists customers; responds to customer inquiries and complaints in a professional and timely manner; resolves customer questions/concerns to their satisfaction. Resolve customer questions/concerns to their satisfaction; keeps abreast of guiding principles and POS system changes
  • Processes freight ensuring items are properly stored, ticketed and easily located for replenishment for the sales floor, reorganizes merchandise as needed to maximize stock space
  • Ensures new products are properly merchandised and represented in a timely manner
  • Correctly enters all receiving documents into the computer system, reconciles merchandise invoices to items received as applicable. Accurately and timely completes store-to-store transfers and Locate requests
  • Ensures the visual packet materials, props and signage are received and processed in a timely manner, properly stores stockroom hardware, hangers, sign holders, etc
  • Other duties as assigned/required
  • Must be 18 years of age or older
  • High school diploma or equivalent
  • Previous stock or cashier experience preferred
  • Excellent communication skills
  • Excellent customer service skills
  • Strong organizational skills and ability to multi-task in a fast-paced environment
  • Must be able to work the majority of the shift standing
  • Ability to work quickly and within strict timelines
  • Ability to demonstrate teamwork
  • Exposure to visual merchandising and product placement techniques desired
  • Communicate with customers, Associates, and Management; wear / communicate with headset; stand and maneuver around sales floor and stockroom; operate register; lift and carry 30 pounds; hang / fold merchandise; climb, reach, push / pull, and clean
  • Regular attendance is essential to this position in order to ensure adequate coverage to meet company objectives. Ability to work a flexible work schedule, including nights, weekends, and holidays is required
17

Support Associate Whbm South Hills Village Pa3338 Resume Examples & Samples

  • Performs various sales and register transactions including ringing purchases, processing of cash or credit payments and counting money
  • Maintains an awareness of customers to both increase service levels and reduce security risks; remains current on policies regarding payment and exchanges, and security practices
  • Participates in pricing changes and mark-downs; presents merchandise according to pricing and visual standards and direction
  • Greets and assists customers; responds to customer inquiries and complaints in a professional and timely manner; resolves customer questions/concerns to their satisfaction. Resolve customer questions/concerns to their satisfaction; keeps abreast of guiding principles and POS system changes
  • Processes freight ensuring items are properly stored, ticketed and easily located for replenishment for the sales floor, reorganizes merchandise as needed to maximize stock space
  • Ensures new products are properly merchandised and represented in a timely manner
  • Correctly enters all receiving documents into the computer system, reconciles merchandise invoices to items received as applicable. Accurately and timely completes store-to-store transfers and Locate requests
  • Ensures the visual packet materials, props and signage are received and processed in a timely manner, properly stores stockroom hardware, hangers, sign holders, etc
  • Other duties as assigned/required
  • Must be 18 years of age or older
  • High school diploma or equivalent
  • Previous stock or cashier experience preferred
  • Excellent communication skills
  • Excellent customer service skills
  • Strong organizational skills and ability to multi-task in a fast-paced environment
  • Must be able to work the majority of the shift standing
  • Ability to work quickly and within strict timelines
  • Ability to demonstrate teamwork
  • Exposure to visual merchandising and product placement techniques desired
  • Communicate with customers, Associates, and Management; wear / communicate with headset; stand and maneuver around sales floor and stockroom; operate register; lift and carry 30 pounds; hang / fold merchandise; climb, reach, push / pull, and clean
  • Regular attendance is essential to this position in order to ensure adequate coverage to meet company objectives. Ability to work a flexible work schedule, including nights, weekends, and holidays is required
18

Support Associate Whbm Westfield South Shore NY 3632 Resume Examples & Samples

  • Performs various sales and register transactions including ringing purchases, processing of cash or credit payments and counting money
  • Maintains an awareness of customers to both increase service levels and reduce security risks; remains current on policies regarding payment and exchanges, and security practices
  • Participates in pricing changes and mark-downs; presents merchandise according to pricing and visual standards and direction
  • Greets and assists customers; responds to customer inquiries and complaints in a professional and timely manner; resolves customer questions/concerns to their satisfaction. Resolve customer questions/concerns to their satisfaction; keeps abreast of guiding principles and POS system changes
  • Processes freight ensuring items are properly stored, ticketed and easily located for replenishment for the sales floor, reorganizes merchandise as needed to maximize stock space
  • Ensures new products are properly merchandised and represented in a timely manner
  • Correctly enters all receiving documents into the computer system, reconciles merchandise invoices to items received as applicable. Accurately and timely completes store-to-store transfers and Locate requests
  • Ensures the visual packet materials, props and signage are received and processed in a timely manner, properly stores stockroom hardware, hangers, sign holders, etc
  • Other duties as assigned/required
  • Must be 18 years of age or older
  • High school diploma or equivalent
  • Previous stock or cashier experience preferred
  • Excellent communication skills
  • Excellent customer service skills
  • Strong organizational skills and ability to multi-task in a fast-paced environment
  • Must be able to work the majority of the shift standing
  • Ability to work quickly and within strict timelines
  • Ability to demonstrate teamwork
  • Exposure to visual merchandising and product placement techniques desired
  • Communicate with customers, Associates, and Management; wear / communicate with headset; stand and maneuver around sales floor and stockroom; operate register; lift and carry 30 pounds; hang / fold merchandise; climb, reach, push / pull, and clean
  • Regular attendance is essential to this position in order to ensure adequate coverage to meet company objectives. Ability to work a flexible work schedule, including nights, weekends, and holidays is required
19

Support Associate Whbm South Shore Plaza Ma3432 Resume Examples & Samples

  • Performs various sales and register transactions including ringing purchases, processing of cash or credit payments and counting money
  • Maintains an awareness of customers to both increase service levels and reduce security risks; remains current on policies regarding payment and exchanges, and security practices
  • Participates in pricing changes and mark-downs; presents merchandise according to pricing and visual standards and direction
  • Greets and assists customers; responds to customer inquiries and complaints in a professional and timely manner; resolves customer questions/concerns to their satisfaction. Resolve customer questions/concerns to their satisfaction; keeps abreast of guiding principles and POS system changes
  • Processes freight ensuring items are properly stored, ticketed and easily located for replenishment for the sales floor, reorganizes merchandise as needed to maximize stock space
  • Ensures new products are properly merchandised and represented in a timely manner
  • Correctly enters all receiving documents into the computer system, reconciles merchandise invoices to items received as applicable. Accurately and timely completes store-to-store transfers and Locate requests
  • Ensures the visual packet materials, props and signage are received and processed in a timely manner, properly stores stockroom hardware, hangers, sign holders, etc
  • Other duties as assigned/required
  • Must be 18 years of age or older
  • High school diploma or equivalent
  • Previous stock or cashier experience preferred
  • Excellent communication skills
  • Excellent customer service skills
  • Strong organizational skills and ability to multi-task in a fast-paced environment
  • Must be able to work the majority of the shift standing
  • Ability to work quickly and within strict timelines
  • Ability to demonstrate teamwork
  • Exposure to visual merchandising and product placement techniques desired
  • Communicate with customers, Associates, and Management; wear / communicate with headset; stand and maneuver around sales floor and stockroom; operate register; lift and carry 30 pounds; hang / fold merchandise; climb, reach, push / pull, and clean
  • Regular attendance is essential to this position in order to ensure adequate coverage to meet company objectives. Ability to work a flexible work schedule, including nights, weekends, and holidays is required
20

Support Associate White House Black Market Yorkdale Shopping Center Resume Examples & Samples

  • Understands and demonstrates Chico’s FAS Canada, Co. Values and Guiding Principles with both customers and team
  • Knowledgeable of shipping/receiving/stock room Guiding Principles and the Stock Team Best Practices
  • Replenishes merchandise daily
21

Support Associate Whbm South Pointe Pavillions Ne3492 Resume Examples & Samples

  • Performs various sales and register transactions including ringing purchases, processing of cash or credit payments and counting money
  • Maintains an awareness of customers to both increase service levels and reduce security risks; remains current on policies regarding payment and exchanges, and security practices
  • Participates in pricing changes and mark-downs; presents merchandise according to pricing and visual standards and direction
  • Greets and assists customers; responds to customer inquiries and complaints in a professional and timely manner; resolves customer questions/concerns to their satisfaction. Resolve customer questions/concerns to their satisfaction; keeps abreast of guiding principles and POS system changes
  • Processes freight ensuring items are properly stored, ticketed and easily located for replenishment for the sales floor, reorganizes merchandise as needed to maximize stock space
  • Ensures new products are properly merchandised and represented in a timely manner
  • Correctly enters all receiving documents into the computer system, reconciles merchandise invoices to items received as applicable. Accurately and timely completes store-to-store transfers and Locate requests
  • Ensures the visual packet materials, props and signage are received and processed in a timely manner, properly stores stockroom hardware, hangers, sign holders, etc
  • Other duties as assigned/required
  • Must be 18 years of age or older
  • High school diploma or equivalent
  • Previous stock or cashier experience preferred
  • Excellent communication skills
  • Excellent customer service skills
  • Strong organizational skills and ability to multi-task in a fast-paced environment
  • Must be able to work the majority of the shift standing
  • Ability to work quickly and within strict timelines
  • Ability to demonstrate teamwork
  • Exposure to visual merchandising and product placement techniques desired
  • Communicate with customers, Associates, and Management; wear / communicate with headset; stand and maneuver around sales floor and stockroom; operate register; lift and carry 30 pounds; hang / fold merchandise; climb, reach, push / pull, and clean
  • Regular attendance is essential to this position in order to ensure adequate coverage to meet company objectives. Ability to work a flexible work schedule, including nights, weekends, and holidays is required
22

Support Associate Whbm Plz Ls Amer\hto Ry Pr Resume Examples & Samples

  • Performs various sales and register transactions including ringing purchases, processing of cash or credit payments and counting money
  • Maintains an awareness of customers to both increase service levels and reduce security risks; remains current on policies regarding payment and exchanges, and security practices
  • Participates in pricing changes and mark-downs; presents merchandise according to pricing and visual standards and direction
  • Greets and assists customers; responds to customer inquiries and complaints in a professional and timely manner; resolves customer questions/concerns to their satisfaction. Resolve customer questions/concerns to their satisfaction; keeps abreast of guiding principles and POS system changes
  • Processes freight ensuring items are properly stored, ticketed and easily located for replenishment for the sales floor, reorganizes merchandise as needed to maximize stock space
  • Ensures new products are properly merchandised and represented in a timely manner
  • Correctly enters all receiving documents into the computer system, reconciles merchandise invoices to items received as applicable. Accurately and timely completes store-to-store transfers and Locate requests
  • Ensures the visual packet materials, props and signage are received and processed in a timely manner, properly stores stockroom hardware, hangers, sign holders, etc
  • Other duties as assigned/required
  • Previous stock or cashier experience preferred
  • Strong organizational skills and ability to multi-task in a fast-paced environment
  • Must be able to work the majority of the shift standing
  • Ability to work quickly and within strict timelines
  • Ability to demonstrate teamwork
  • Exposure to visual merchandising and product placement techniques desired
  • Communicate with customers, Associates, and Management; wear / communicate with headset; stand and maneuver around sales floor and stockroom; operate register; lift and carry 30 pounds; hang / fold merchandise; climb, reach, push / pull, and clean
  • Regular attendance is essential to this position in order to ensure adequate coverage to meet company objectives. Ability to work a flexible work schedule, including nights, weekends, and holidays is required
23

Support Associate Whbm Smith Haven Mall Ny3294 Resume Examples & Samples

  • Performs various sales and register transactions including ringing purchases, processing of cash or credit payments and counting money
  • Maintains an awareness of customers to both increase service levels and reduce security risks; remains current on policies regarding payment and exchanges, and security practices
  • Participates in pricing changes and mark-downs; presents merchandise according to pricing and visual standards and direction
  • Greets and assists customers; responds to customer inquiries and complaints in a professional and timely manner; resolves customer questions/concerns to their satisfaction. Resolve customer questions/concerns to their satisfaction; keeps abreast of guiding principles and POS system changes
  • Processes freight ensuring items are properly stored, ticketed and easily located for replenishment for the sales floor, reorganizes merchandise as needed to maximize stock space
  • Ensures new products are properly merchandised and represented in a timely manner
  • Correctly enters all receiving documents into the computer system, reconciles merchandise invoices to items received as applicable. Accurately and timely completes store-to-store transfers and Locate requests
  • Ensures the visual packet materials, props and signage are received and processed in a timely manner, properly stores stockroom hardware, hangers, sign holders, etc
  • Other duties as assigned/required
  • Must be 18 years of age or older
  • High school diploma or equivalent
  • Previous stock or cashier experience preferred
  • Excellent communication skills
  • Excellent customer service skills
  • Strong organizational skills and ability to multi-task in a fast-paced environment
  • Must be able to work the majority of the shift standing
  • Ability to work quickly and within strict timelines
  • Ability to demonstrate teamwork
  • Exposure to visual merchandising and product placement techniques desired
  • Communicate with customers, Associates, and Management; wear / communicate with headset; stand and maneuver around sales floor and stockroom; operate register; lift and carry 30 pounds; hang / fold merchandise; climb, reach, push / pull, and clean
  • Regular attendance is essential to this position in order to ensure adequate coverage to meet company objectives. Ability to work a flexible work schedule, including nights, weekends, and holidays is required
24

Support Associate Whbm 5th Avenue Ny3222 Resume Examples & Samples

  • Performs various sales and register transactions including ringing purchases, processing of cash or credit payments and counting money
  • Maintains an awareness of customers to both increase service levels and reduce security risks; remains current on policies regarding payment and exchanges, and security practices
  • Participates in pricing changes and mark-downs; presents merchandise according to pricing and visual standards and direction
  • Greets and assists customers; responds to customer inquiries and complaints in a professional and timely manner; resolves customer questions/concerns to their satisfaction. Resolve customer questions/concerns to their satisfaction; keeps abreast of guiding principles and POS system changes
  • Processes freight ensuring items are properly stored, ticketed and easily located for replenishment for the sales floor, reorganizes merchandise as needed to maximize stock space
  • Ensures new products are properly merchandised and represented in a timely manner
  • Correctly enters all receiving documents into the computer system, reconciles merchandise invoices to items received as applicable. Accurately and timely completes store-to-store transfers and Locate requests
  • Ensures the visual packet materials, props and signage are received and processed in a timely manner, properly stores stockroom hardware, hangers, sign holders, etc
  • Other duties as assigned/required
  • Must be 18 years of age or older
  • High school diploma or equivalent
  • Previous stock or cashier experience preferred
  • Excellent communication skills
  • Excellent customer service skills
  • Strong organizational skills and ability to multi-task in a fast-paced environment
  • Must be able to work the majority of the shift standing
  • Ability to work quickly and within strict timelines
  • Ability to demonstrate teamwork
  • Exposure to visual merchandising and product placement techniques desired
  • Communicate with customers, Associates, and Management; wear / communicate with headset; stand and maneuver around sales floor and stockroom; operate register; lift and carry 30 pounds; hang / fold merchandise; climb, reach, push / pull, and clean
  • Regular attendance is essential to this position in order to ensure adequate coverage to meet company objectives. Ability to work a flexible work schedule, including nights, weekends, and holidays is required
25

Support Associate Whbm North Point Village Ga3127 Resume Examples & Samples

  • Performs various sales and register transactions including ringing purchases, processing of cash or credit payments and counting money
  • Maintains an awareness of customers to both increase service levels and reduce security risks; remains current on policies regarding payment and exchanges, and security practices
  • Participates in pricing changes and mark-downs; presents merchandise according to pricing and visual standards and direction
  • Greets and assists customers; responds to customer inquiries and complaints in a professional and timely manner; resolves customer questions/concerns to their satisfaction. Resolve customer questions/concerns to their satisfaction; keeps abreast of guiding principles and POS system changes
  • Processes freight ensuring items are properly stored, ticketed and easily located for replenishment for the sales floor, reorganizes merchandise as needed to maximize stock space
  • Ensures new products are properly merchandised and represented in a timely manner
  • Correctly enters all receiving documents into the computer system, reconciles merchandise invoices to items received as applicable. Accurately and timely completes store-to-store transfers and Locate requests
  • Ensures the visual packet materials, props and signage are received and processed in a timely manner, properly stores stockroom hardware, hangers, sign holders, etc
  • Other duties as assigned/required
  • Must be 18 years of age or older
  • High school diploma or equivalent
  • Previous stock or cashier experience preferred
  • Excellent communication skills
  • Excellent customer service skills
  • Strong organizational skills and ability to multi-task in a fast-paced environment
  • Must be able to work the majority of the shift standing
  • Ability to work quickly and within strict timelines
  • Ability to demonstrate teamwork
  • Exposure to visual merchandising and product placement techniques desired
  • Communicate with customers, Associates, and Management; wear / communicate with headset; stand and maneuver around sales floor and stockroom; operate register; lift and carry 30 pounds; hang / fold merchandise; climb, reach, push / pull, and clean
  • Regular attendance is essential to this position in order to ensure adequate coverage to meet company objectives. Ability to work a flexible work schedule, including nights, weekends, and holidays is required
26

Support Associate Whbm Scottsdale Fashion Sqr Az Resume Examples & Samples

  • Greets and assists customers; responds to customer inquiries and complaints in a professional and timely manner; resolves customer questions/concerns to their satisfaction. Resolve customer questions/concerns to their satisfaction; keeps abreast of guiding principles and POS system changes
  • Correctly enters all receiving documents into the computer system, reconciles merchandise invoices to items received as applicable. Accurately and timely completes store-to-store transfers and Locate requests
  • Ability to demonstrate teamwork
27

Support Associate Whbm Chandler Fashion Center Az Resume Examples & Samples

  • Participates in pricing changes and mark-downs; presents merchandise according to pricing and visual standards and direction
  • Processes freight ensuring items are properly stored, ticketed and easily located for replenishment for the sales floor, reorganizes merchandise as needed to maximize stock space
  • Ensures new products are properly merchandised and represented in a timely manner
  • Ensures the visual packet materials, props and signage are received and processed in a timely manner, properly stores stockroom hardware, hangers, sign holders, etc
  • Strong organizational skills and ability to multi-task in a fast-paced environment
  • Ability to work quickly and within strict timelines
  • Exposure to visual merchandising and product placement techniques desired
28

Support Associate Whbm Silver Sands Factory Fl Resume Examples & Samples

  • Performs various sales and register transactions including ringing purchases, processing of cash or credit payments and counting money
  • Maintains an awareness of customers to both increase service levels and reduce security risks; remains current on policies regarding payment and exchanges, and security practices
  • Participates in pricing changes and mark-downs; presents merchandise according to pricing and visual standards and direction
  • Greets and assists customers; responds to customer inquiries and complaints in a professional and timely manner; resolves customer questions/concerns to their satisfaction. Resolve customer questions/concerns to their satisfaction; keeps abreast of guiding principles and POS system changes
  • Processes freight ensuring items are properly stored, ticketed and easily located for replenishment for the sales floor, reorganizes merchandise as needed to maximize stock space
  • Ensures new products are properly merchandised and represented in a timely manner
  • Correctly enters all receiving documents into the computer system, reconciles merchandise invoices to items received as applicable. Accurately and timely completes store-to-store transfers and Locate requests
  • Ensures the visual packet materials, props and signage are received and processed in a timely manner, properly stores stockroom hardware, hangers, sign holders, etc
  • Previous stock or cashier experience preferred
  • Strong organizational skills and ability to multi-task in a fast-paced environment
  • Must be able to work the majority of the shift standing
  • Ability to work quickly and within strict timelines
  • Ability to demonstrate teamwork
  • Exposure to visual merchandising and product placement techniques desired
  • Communicate with customers, Associates, and Management; wear / communicate with headset; stand and maneuver around sales floor and stockroom; operate register; lift and carry 30 pounds; hang / fold merchandise; climb, reach, push / pull, and clean
29

Support Associate Whbm West 8th Street Mi3479 Resume Examples & Samples

  • Performs various sales and register transactions including ringing purchases, processing of cash or credit payments and counting money
  • Maintains an awareness of customers to both increase service levels and reduce security risks; remains current on policies regarding payment and exchanges, and security practices
  • Participates in pricing changes and mark-downs; presents merchandise according to pricing and visual standards and direction
  • Greets and assists customers; responds to customer inquiries and complaints in a professional and timely manner; resolves customer questions/concerns to their satisfaction. Resolve customer questions/concerns to their satisfaction; keeps abreast of guiding principles and POS system changes
  • Processes freight ensuring items are properly stored, ticketed and easily located for replenishment for the sales floor, reorganizes merchandise as needed to maximize stock space
  • Ensures new products are properly merchandised and represented in a timely manner
  • Correctly enters all receiving documents into the computer system, reconciles merchandise invoices to items received as applicable. Accurately and timely completes store-to-store transfers and Locate requests
  • Ensures the visual packet materials, props and signage are received and processed in a timely manner, properly stores stockroom hardware, hangers, sign holders, etc
  • Other duties as assigned/required
  • Must be 18 years of age or older
  • High school diploma or equivalent
  • Previous stock or cashier experience preferred
  • Excellent communication skills
  • Excellent customer service skills
  • Strong organizational skills and ability to multi-task in a fast-paced environment
  • Must be able to work the majority of the shift standing
  • Ability to work quickly and within strict timelines
  • Ability to demonstrate teamwork
  • Exposure to visual merchandising and product placement techniques desired
  • Communicate with customers, Associates, and Management; wear / communicate with headset; stand and maneuver around sales floor and stockroom; operate register; lift and carry 30 pounds; hang / fold merchandise; climb, reach, push / pull, and clean
  • Regular attendance is essential to this position in order to ensure adequate coverage to meet company objectives. Ability to work a flexible work schedule, including nights, weekends, and holidays is required
30

Support Associate Whbm Short Pump Va Resume Examples & Samples

  • Maintains an awareness of customers to both increase service levels and reduce security risks; remains current on policies regarding payment and exchanges, and security practices
  • Participates in pricing changes and mark-downs; presents merchandise according to pricing and visual standards and direction
  • Greets and assists customers; responds to customer inquiries and complaints in a professional and timely manner; resolves customer questions/concerns to their satisfaction. Resolve customer questions/concerns to their satisfaction; keeps abreast of guiding principles and POS system changes
  • Processes freight ensuring items are properly stored, ticketed and easily located for replenishment for the sales floor, reorganizes merchandise as needed to maximize stock space
  • Ensures new products are properly merchandised and represented in a timely manner
  • Correctly enters all receiving documents into the computer system, reconciles merchandise invoices to items received as applicable. Accurately and timely completes store-to-store transfers and Locate requests
  • Ensures the visual packet materials, props and signage are received and processed in a timely manner, properly stores stockroom hardware, hangers, sign holders, etc
  • Previous stock or cashier experience preferred
  • Strong organizational skills and ability to multi-task in a fast-paced environment
  • Must be able to work the majority of the shift standing
  • Ability to work quickly and within strict timelines
  • Ability to demonstrate teamwork
  • Exposure to visual merchandising and product placement techniques desired
  • Communicate with customers, Associates, and Management; wear / communicate with headset; stand and maneuver around sales floor and stockroom; operate register; lift and carry 30 pounds; hang / fold merchandise; climb, reach, push / pull, and clean
31

Support Associate Whbm Fifth Avenue Fl3417 Resume Examples & Samples

  • Performs various sales and register transactions including ringing purchases, processing of cash or credit payments and counting money
  • Maintains an awareness of customers to both increase service levels and reduce security risks; remains current on policies regarding payment and exchanges, and security practices
  • Participates in pricing changes and mark-downs; presents merchandise according to pricing and visual standards and direction
  • Greets and assists customers; responds to customer inquiries and complaints in a professional and timely manner; resolves customer questions/concerns to their satisfaction. Resolve customer questions/concerns to their satisfaction; keeps abreast of guiding principles and POS system changes
  • Processes freight ensuring items are properly stored, ticketed and easily located for replenishment for the sales floor, reorganizes merchandise as needed to maximize stock space
  • Ensures new products are properly merchandised and represented in a timely manner
  • Correctly enters all receiving documents into the computer system, reconciles merchandise invoices to items received as applicable. Accurately and timely completes store-to-store transfers and Locate requests
  • Ensures the visual packet materials, props and signage are received and processed in a timely manner, properly stores stockroom hardware, hangers, sign holders, etc
  • Other duties as assigned/required
  • Must be 18 years of age or older
  • High school diploma or equivalent
  • Previous stock or cashier experience preferred
  • Excellent communication skills
  • Excellent customer service skills
  • Strong organizational skills and ability to multi-task in a fast-paced environment
  • Must be able to work the majority of the shift standing
  • Ability to work quickly and within strict timelines
  • Ability to demonstrate teamwork
  • Exposure to visual merchandising and product placement techniques desired
  • Communicate with customers, Associates, and Management; wear / communicate with headset; stand and maneuver around sales floor and stockroom; operate register; lift and carry 30 pounds; hang / fold merchandise; climb, reach, push / pull, and clean
  • Regular attendance is essential to this position in order to ensure adequate coverage to meet company objectives. Ability to work a flexible work schedule, including nights, weekends, and holidays is required
32

REB Credit Support Associate Resume Examples & Samples

  • Supporting the regional underwriting team with credit file maintenance, credit approval memos, and general portfolio management, with a focus on underwriting treasury products
  • Review and reconcile construction loan draws and subscription loan borrowing bases
  • Monitor internal controls and testing of construction loan draw approvals on a quarterly basis
  • Provide regional portfolio support for items related to financial reporting, appraisals, certain regulatory requirements, and other special projects as appropriate
  • BA/BBA preferred
  • Minimum of 5 years of banking experience which might include credit, credit administration, portfolio management, or construction risk monitoring
  • Possesses accounting and finance knowledge, and commercial banking experience
  • Demonstrated excellent verbal and written skills, interpersonal skills, organizational skills and analytical and problem solving skills
  • Highly motivated, independent worker within a team-oriented culture
33

Rmdm Support Associate Resume Examples & Samples

  • Four or more years of experience in administrative support activities
  • Good verbal, grammatical and written communication skills
  • Well-developed reading, writing, and mathematical skills
  • Ability to manage multiple tasks/projects and deadlines simultaneously
  • Ability to identify and resolve exceptions and to interpret data
  • Proficient PC skills, especially Microsoft Office applications and graphics
  • Demonstrated administrative skills and acute attention to detail
34

Default Mgmt Support Associate Resume Examples & Samples

  • One to two years of experience in mortgage banking in a collection or foreclosure department
  • Basic general office and clerical skills
  • Basic reading, writing, and mathematical skills
  • Ability to collect and organize information
35

Commercial Support Associate Resume Examples & Samples

  • Effective Listening skills – ability to listen carefully and ask appropriate questions to clarify customer needs and offer appropriate solutions – taking every opportunity to gain more sales
  • The ability to build strong relationships quickly internally and externally
  • Ability to multi-task and handle numerous calls, e mails, postal mails, both inbound and outbound
  • Ability to structure and prioritize own work and communicate challenges clearly within team environment
  • Ability to use various systems (Phx, Willow, ITOOLS, Outlook, CIM, Siebel)
  • Ability to influence and sell over the phone – commercial mind-set
  • Influencing skills – ability to project a calming influence when dealing with dissatisfied or anxious customers
  • Ability to communicate (verbal and written) clearly and effectively both with customers and with other functions
  • Understand product and service offering available to Customers
  • Problem solving/decision making skills – ability to decide on best course of action required to solve the problem
  • Able to challenge current processes and simplify, following through to implement any change
  • Demonstrate eagerness around self-development and the ability to take on feedback and respond positively to this
36

Transaction Support Associate Iii First Shift Resume Examples & Samples

  • Reviews all inserted adjustments that require threshold approval
  • Receives all inbound banking center/mart routes which includes logging receipt entries into database, completing branch discrepancy log as needed and delivering work to document prep
  • Maintains a working knowledge of all capture machines (NCR 7780s, Itrans, IBM 3890#s) in order to perform image capture. Power encode functions as assigned. Performs hardware maintenance as needed
  • Two (2) years of production-environment and advanced balancing experience required
  • Intermediate math and accounting skills are preferred
37

Transaction Support Associate Iii nd Shift Resume Examples & Samples

  • Inserts advice of corrections as needed
  • Possesses extensive knowledge of internal documents to ensure accuracy of document processing
  • Performs End of Day encoding of Reprocessed Cashletters via the 7766 encoding machine
  • Meet and maintain production and quality standards as set by work type and process
  • Manages the workflow of jobs from the BAP to the MICR system and escalates any issues if required
38

Channel Partner Support Associate Resume Examples & Samples

  • BA/BS degree or equivalent practical experience
  • Knowledge of publishing products, such as AdSense, Doubleclick, etc
  • Demonstrated product support experience, account management skills, and comfortable with a team-based approach
  • Business sense, problem solving, project management and analytical skills
  • Ability to absorb complex technical concepts and communicate them to a non-technical audience
  • Manage Global support issues of Channel Partners from Dublin, focusing on solving issues in an efficient, customer focused manner. Issue examples include payments, policy, reporting, etc
  • Develop resolution plans for these support issues that can be scaled, with a goal of reducing the reactive workload of the Channel Partnerships team
  • Manage relationships with internal stakeholders including senior leadership team and a broad spectrum of other functions such as engineering, finance and marketing
  • Work on Channel related projects to consistently improve processes, procedures, relationships and measurement
39

Transaction Support Associate Resume Examples & Samples

  • Researches and resolves all out-of-balance transactions that could not be resolved by normal balancing methods
  • Escalates any issues to management that cannot be resolved
  • Coordinates advice distribution with Mail Operations
  • Prints and reports all advice notices that were created during balancing
  • Performs ten-key input for MICR line completion. Maintains consistent keying speed with accuracy
  • Maintains Transaction Manager password
  • Monitors and manages the BAP Workflow system. Prioritize jobs as needed
  • Supports management in processing functions such as End of Day, Restarts and other trouble shooting processes
  • Ensures all captured transactions are in balance and uploaded from the Transaction Manager application to the SuperMICR application
  • Inspect P.O.D. batches for hardware (staples, paper clips) to ensure all work is in the appropriate order. Inserts control documents as specified and deliver work to image capture
40

Project Support Associate Resume Examples & Samples

  • Support training and technical assistance activities for federal education initiatives
  • Support education evaluation (research) activities, including reviewing literature, instrument development, and site visit support
  • Oversee the work of Research Assistants and Analysts
  • Assist in developing and preparing written reports and web products, training materials, and/or other deliverables
  • Lead and/or support data collection, data entry, and data analysis (quantitative and qualitative) activities
  • Assist with conference and meeting planning tasks
  • Report on progress in terms of activities, outputs/deliverables, and outcomes and provide timely communication to internal staff, partners, clients, and grantees, as appropriate
  • Support business development activities including conducting literature searches, identifying experts, serving as a proposal coordinator and/or preparing appendices
  • Bachelor’s degree in Education, Social Science, Public Policy, or related discipline required, with a minimum GPA of 3.0
  • 3+ years of related professional work experience
  • Demonstrated proficiency in MS Office products: Word, Excel, PowerPoint, and Outlook
  • Experience and/or interest in community and education reform key topics, including teacher effectiveness, school turnaround, college and career readiness, educator equity, dropout prevention, substance abuse prevention, community coalition building, and standards and assessment
  • Experience conducting/writing literature reviews and writing annotated summaries of research
  • Experience summarizing research data such as frequencies, means, and standard deviations
  • Experience providing general project support, such as activity tracking, task coordination, and document formatting
  • Experience leading or managing tasks and activities
  • Experience conducting logistics for planning and executing meetings and conferences
  • Exceptional verbal and written communication skills, including experience in independently developing reports, briefs, and presentations
  • Ability to plan and organize work, set priorities, meet critical deadlines, and follow up on assignments
  • Ability to think analytically, define, and thoroughly document tasks
  • Strong interpersonal skills with the ability to work both independently and as a team member
  • Strong problem-solving and decision-making capabilities
41

Store Support Associate Resume Examples & Samples

  • Clean and maintain store physical plant-floors, walls, baseboards, ceiling tiles, air vents, and restrooms
  • Clean and maintain break room appliances, light fixtures, water fountains and store fixtures
  • Keep garbage containers clean and replace bags as needed
  • Preform general maintenance in store as necessary such as
  • Must recognize the proper cleaning solutions, procedures and safety guidelines for each task
  • Able to plan, prioritize and multi-task efficiently and productively
42

Store Support Associate Resume Examples & Samples

  • Process merchandise received and prepare for selling floor placement – properly folded or hung
  • Process paperwork (i.e. monitor inventory of stockroom supplies and advise management of supply needs.)
  • Process damaged merchandise, returns to vendor and transfers
  • Perform other duties assigned by the supervisor as requested
  • Must demonstrate effective communication skills and ability to work well with others
43

Store Support Associate Resume Examples & Samples

  • Replace burnt light bulbs
  • Repair vacuum belts and change bags
  • Carpet cleaning
  • Minor painting
  • Minor miscellaneous repairs
  • Perform all tasks safely and assumes ownership for customer and associate safety in accordance with Bealls Inc. policies and procedures
  • Monitor supply of cleaning products, restroom supplies and communicate requests to Manager
44

Ccount Support Associate Resume Examples & Samples

  • Act as the knowledge manager for the engagement team, and manage databases and/or websites
  • Proactively identify project risks, and opportunities for improving processes
  • Help coordinate multi-location engagements, using effective communications
  • Develop strong working relationships with external client personnel, and anticipate client needs
  • Gain in-depth knowledge about the services the engagement provides, and utilize that knowledge to recommend ways to improve the service offered
  • Capture and share knowledge with key stakeholders, using agreed channels
  • Coordinate risk management processes, such as engagement letters, client continuance, independence, family tree, pre-approval and other regulatory requirements
  • Help monitor various engagement related processes, such as engagement planning
  • Help the engagement team with engagement economics matters (e.g., hours/budgets/estimates to complete, fees, billings, Work in Process spreadsheets). Work with the Financial Management Associate on these issues
  • Gain a strong knowledge of the service line and the engagement, and of Ernst & Young's structure, key personnel and firm policies/procedures
  • English language skills - excellent written and communication
  • Excellent listening, influencing, interpersonal and presentation skills
  • Adept at resolving complex problems
  • Understanding of independence rules, with an ability to and use firm tools, such as Global Tool for Acceptance & Continuance (GTAC), Business Relationships Evaluation & Tracking (BRET), Global Independence system (GIS), and Global Financial Industry Services (GFIS)
  • Ability to effectively manage concurrent projects, and prioritize multiple tasks, including multi-location coordination
  • Adept at summarizing and concluding activities, applying appropriate documentation standards
  • Adept at protecting confidential and proprietary information
  • Proficient in standard and service line-specific software applications and databases such as Microsoft Excel, Project, and Global Accounting & Auditing Information Tool (GAAIT)
  • A minimum of 7 years in a related field
45

Business Applications Support Associate Resume Examples & Samples

  • Provide remote training and support focused on timely solutions and just-in-time training responses for PCG offices and Correspondent firms seeking assistance with business applications
  • Provide subject matter expertise in a broad range of systems, processes, programs, and tools
  • Provide assistance with escalation and referral for other service/support requests
  • Provide heightened support function during integrations and when new users or new technologies are introduced
  • Participate on cross-functional teams during projects and campaigns
  • Prioritize and manage multiple cases and relationships in a time sensitive environment
  • Track cases and solutions and assist with documentation and reporting needs of the department
  • A four-year degree or relevant industry experience
  • Minimum two years experience in the financial services industry
  • Effective written and oral communication skills with attention to detail
  • Strong customer service skills as demonstrated by an ability to anticipate and meet customer needs
  • Proven ability to effectively build relationships and partner with clients, users and colleagues
  • Ability to work on multiple initiatives and deliver consistent results
  • Proficiency with all Microsoft Office applications
  • Support and/or training experience
  • Technology rollout experience, preferably with financial services firm
  • Experience and background in brokerage industry operations
  • Working knowledge of any/all of RBCWM’s applications and other financial advisor applications; ClientSource, BETALink, WealthStation, BPSWeb, CommissionWeb, PostEdge, Thomson ONE, ClientView
  • Series 7 and 63/65 or 66
46

Transaction Support Associate Resume Examples & Samples

  • Codeline and Amount Keying: Performs ten-key input for MICR line completion. Maintains consistent keying speed with accuracy. Possesses extensive knowledge of internal documents. Maintains Transaction Manager password
  • Balancing: Ensures all captured transactions are in balance and uploaded from the Transaction Manager application to the SuperMICR application. Inserts advice of corrections as needed. Maintains Transaction Manager password
  • Possess extensive knowledge of internal documents to ensure accuracy of document processing
  • Machine Operations: Maintains a working knowledge of all capture machines (NCR 7780s, iTRANS, IBM 3890#s) in order to perform image capture. Power encode functions as assigned. Performs hardware maintenance as needed
  • P.O.D. Receipt: Receive all inbound banking center/mart routes. Log receipt entries into database. Complete branch discrepancy log as needed and delivering work to document prep
  • Document Prep: Inspect P.O.D. batches for hardware (staples, paper clips). Ensure all work is in the appropriate order. Insert control documents as specified and deliver work to image capture
  • One (1) year of production-environment experience required
  • Ability to meet quality standards in a production environment
47

Investor Support Associate Chase Wealth Management Chicago Resume Examples & Samples

  • Requires either FINRA series 7 and 63 licenses or to obtain licenses within 90 days of hire
  • Requires previous investment or brokerage industry experience
  • Requires excellent customer service and verbal communication skills
  • Action oriented - should be motivated by challenging opportunities and thrive in fast paced environments
48

Support Associate Boston Proper the Inn on Fifth Fl8003 Resume Examples & Samples

  • Performs various sales and register transactions including ringing purchases, processing of cash or credit payments and counting money
  • Maintains an awareness of customers to both increase service levels and reduce security risks; remains current on policies regarding payment and exchanges, and security practices
  • Participates in pricing changes and mark-downs; presents merchandise according to pricing and visual standards and direction
  • Greets and assists customers; responds to customer inquiries and complaints in a professional and timely manner; resolves customer questions/concerns to their satisfaction. Resolve customer questions/concerns to their satisfaction; keeps abreast of guiding principles and POS system changes
  • Processes freight ensuring items are properly stored, ticketed and easily located for replenishment for the sales floor, reorganizes merchandise as needed to maximize stock space
  • Ensures new products are properly merchandised and represented in a timely manner
  • Correctly enters all receiving documents into the computer system, reconciles merchandise invoices to items received as applicable. Accurately and timely completes store-to-store transfers and Locate requests
  • Ensures the visual packet materials, props and signage are received and processed in a timely manner, properly stores stockroom hardware, hangers, sign holders, etc
  • Other duties as assigned/required
  • Must be 18 years of age or older
  • High school diploma or equivalent
  • Previous stock or cashier experience preferred
  • Excellent communication skills
  • Excellent customer service skills
  • Strong organizational skills and ability to multi-task in a fast-paced environment
  • Must be able to work the majority of the shift standing
  • Ability to work quickly and within strict timelines
  • Ability to demonstrate teamwork
  • Exposure to visual merchandising and product placement techniques desired
  • Communicate with customers, Associates, and Management; wear / communicate with headset; stand and maneuver around sales floor and stockroom; operate register; lift and carry 30 pounds; hang / fold merchandise; climb, reach, push / pull, and clean
  • Regular attendance is essential to this position in order to ensure adequate coverage to meet company objectives. Ability to work a flexible work schedule, including nights, weekends, and holidays is required
49

Black Rock Alternatives Client Support Associate Resume Examples & Samples

  • Coordinate account level reporting and distributions to clients (i.e. monthly, quarterly, and annually)
  • Ensure integrity of communications tools through data entry and maintenance. Deploy exception reporting within client data universe and perform regular analysis to ensure integrity/preservation
  • Assume role in the integration of BlackRock Alternative products from new and existing BlackRock businesses, with an eye for consolidating all client servicing for alternative products under the auspices of one team and platform
  • Ability to multi-task, balance multiple priorities and meet deadlines in a fast-paced and changing environment
  • Ability to support cross-functional projects and teams
  • Business, Financial, and Legal acumen
  • Analytical problem-solving and troubleshooting skills
  • Working knowledge of administrative fundamentals
50

Pearson English Customer Success Support Associate Japan Resume Examples & Samples

  • Job Description*
  • Respond to request and queries from customers using Pearson English products/services in any English while ensuring Customer Satisfaction. Manage and answer Internet-based inquiries from customers in Japanese and English mostly via email. This is a must have
  • Any additional language skills is a huge plus
  • Analyze problems regarding non-functioning software and recommend corrective action. Recommend solutions to customer’s application questions
  • Provide proactive and reactive customer service to ensure the customer is receiving adequate support from the company
  • Develop strong working relationships with cross-functional teams across Pearson English and coordinate with various departments within the company to ensure that customer needs are handled in a timely manner
  • Develop and maintain technical expertise in all Pearson English products/services
  • Research, document, and escalate cases according to procedure or protocols
  • Champion customer driven feedback to functional areas in order to influence process/product improvements
  • Develop positive customer (internal and external) relations
  • Coordinate with various departments within the company to ensure that customers needs are handled appropriately and in a timely manner. Develop strong working relationships with cross-functional teams across Pearson English
  • Actively participate in job related training
  • Author or translate technical documents in different languages as needed on common issues and solutions in order to build the knowledge base
  • Conduct Technical Tests for existing and prospective customers. Collaboration with Account Management team members to address account-level issues
  • Assist with technical testing and issue resolution, such as those related to firewalls or media issues with Adobe Flash or our Pearson English Products/Services may also be necessary
  • Conduct all customer interactions in a manner that presents Pearson English in a positive light
  • Assist in the translation, maintenance, and updating of technical documentation associated with the product line
  • Must be able to troubleshoot software problems and provide quick and effective solutions to resolve issues
  • 2 to 4 years of equivalent work experience in a fast-paced support environment
  • Excellent computer skills and familiarity with the Internet and SaaS business model
  • Must have excellent soft skills and “can-do” attitude
  • Must be a team player and open to working in a diverse cultural team while maintaining local cultural and policy requirements
  • Proficient with Windows Operating system, Microsoft Excel, Word, Power Point, and Outlook
  • Should be familiar with multiple web browsers (IE, Firefox, Safari, Chrome) and operating platforms (Windows and Mac). Device support experience (phones, tablets) a plus
  • Proven Technical aptitude. Experience or knowledge in software applications along with experience using the Internet and web-based solutions
  • Working experience in any standard CRM tools, screen-sharing, effective communication, software quality assurance tools and collaboration tools
  • Superior customer service skills with experience in handling difficult customer situations. Ability to manage multiple projects, set priorities, work independently with changing priorities, and perform under pressure
  • Ability to work with sensitive and confidential material and possess excellent judgment. Ability to acquire and apply new technical knowledge quickly
  • Strong Troubleshooting and analytical skills to be able to isolate technical issues for resolution or escalation
  • Developing networking and protocol knowledge: SMTP, DNS, FTP, SSH, TCP/IP, RMTP. Candidate should be ready to use a script or knowledge base article to explain these protocols along with a fundamental understanding of proxy servers and settings
  • Strong organizational, time management and prioritization skills
  • Strong written and verbal communication skills in English along with support language(s)
51

Collection Support Associate Resume Examples & Samples

  • Generate departmental reports utilizing Microsoft Office applications
  • Manage all outgoing and incoming mail, including return mail processing
  • Schedule and coordinate various administrative functions
  • Monitor voicemail and messaging for manager and client service advisors
  • Answer/respond to customer inquiries and requests
  • Process various payments and prepare debit/credit memos
  • Accurately document call details in the appropriate bank systems
  • Comply with company and regulatory requirements
  • Manage ordering supplies
  • Must be able to make decisions and follow established procedures
  • At least six months to one year office/clerical or loan processing experience
  • Must be organized and multi-task oriented
  • Must be able to work in a team environment
  • Experience with bank systems (i.e., ALNOVA, TSYS2, CACS, etc.)
  • Prior insurance experience (claim filing, adjusting)
52

Commercial Support Associate Resume Examples & Samples

  • Ability to multi-task and handle numerous calls, e mails, faxes, postal mails - both inbound and outbound
  • Ability to use various systems (Phx, Willow, ITOOLS, Outlook, Commander, Siebel)
  • Ability to influence and sell over the phone – commercial mindset
  • Ability to communicate clearly and effectively both with customers and with other functions
  • Demonstrable track record of Commercial Excellence and External Focus with significant success in customer facing roles
  • Exceptional clear thinking and excellent organizational skills with the ability to structure own workload effectively and manage multiple priorities
  • Inclusiveness – Proactively builds relationships with the customer and internal stakeholders, demonstrates high level of enthusiasm and commitment to driving 100% customer satisfaction
  • Effectively manage customers across customer portfolio
  • Increase customers’ satisfaction efficiently managing & resolving requests
  • Organize & prioritize quote requests, ensuring competitive pricing & proactive chasing
  • Offer added value information pro-actively to customers/Account Managers
  • Manage all role activities (existing procedures, customers’ contracts & policies)
  • Work closely with customers ensuring high levels of data is received & maintained
  • Ability to manage & maximize order opportunities, with a comprehensive understanding of pricing placement
  • Able to work under own drive to deliver on deadlines
  • Demonstrate an eagerness around self-development and the ability to take on feedback and respond positively to this
  • Strong communication skills written and oral
53

Cem E Fx Ett Operate Support Associate Resume Examples & Samples

  • Strong knowledge of cash and derivative products, ideally within FX
  • Demonstrable experience of supporting a low-latency business
  • Able to apply understanding of product set and trading to the role
  • Strong understanding of investment banking business process
  • Strong communications skills
  • Windows
  • Perl / Unix / Unix scripting
  • Preferable Technical Skills
  • Experience of supporting external / internet facing applications
  • All round UNIX / Linux / Windows skills. Able to read and interpret / diagnose scripts in the event of failure
  • Experience of using databases such as Oracle / Sybase for queries
  • Python (Highly desirable)
  • Exposure to 29West / Informatica ULLTRA low latency messaging
  • Experience of using Corvil monitoring outputs
  • Experience of configuration and usage of Geneos monitoring platform
  • Experience Required
  • 2+ years of work experience with a Capital Markets firm in a client facing function
54

Field Support Associate Sal K Resume Examples & Samples

  • Strong interpersonal skills, client service and support focused, dependable, flexibile, high level of motivation and a positive attitude
  • Exceptional organizational skills, proofreading capabilities, meeting planning/logistics experience and the ability to prioritize effectively
  • Ability and willingness to deal with change
  • The successful candidate must exercise sound judgment, discretion and maintain a high level of confidentiality at all times
55

Client Support Associate, Bmo Investor Line Resume Examples & Samples

  • University or College diploma/degree or equivalent experience
  • Conduct and Practices Handbook, Derivatives Fundamentals Course and Options Licensing Course are highly desired
  • Knowledge and understanding of industry regulations & standards
  • Broad knowledge and understanding of BMO InvestorLine Inc. products and services
  • Ability to work in a high stress environment
  • Ability to adapt in a fast-paced, changing environment
  • Must be resourceful, patient and resilient
  • The incumbent should be self-motivated and have the ability to work independently
56

Investor Services Support Associate Resume Examples & Samples

  • Proficient skills with Microsoft Office software including Word, Excel, PowerPoint and Outlook
  • Ability to work effectively both individually and within a team environment
  • Minimum of 2 years of administrative or clerical experience required
  • Minimum of 2 years of Investor Services experience preferred
57

Finance & Operations Project Support Associate Resume Examples & Samples

  • Report to the SGM Head of Operations and Finance to assist with various day-to-day operational tasks
  • Support the completion of various on-going Finance and Operations projects
  • Provide on-going operational support for all Executive SGM meetings and events (i.e. Schedule meetings, confirm attendees, draft agendas/ pre-read material, scribe meeting minutes, and post-meeting minutes)
  • Create and maintain an easily digestible SGM New Team Member On-boarding Pack for staff based at the Global HQ and around the world
  • Assist with the creation, execution and deployment of the SGM SharePoint site and add content and regularly edit all updates to SGM Finance and Operations SharePoint and CHS sites
  • Fluent in English - both written and verbal
  • Ability to manage multiple project responsibilities and meet deadlines under tight deadlines
  • Outstanding organizational skills and excellent attention to detail
  • Skilled at juggling conflicting demands, planning & prioritizing effectively
  • Ability to communicate at different levels within the organization (i.e. Partner to peer level associate)
  • Able to meet tight deadlines and ensure work is of consistently high quality with attention to detail
  • Strong computer skills, including advanced Microsoft Excel, PowerPoint, SharePoint etc
  • 3-4 years of relevant experience as a project coordinator, operations support, and/or project management
  • Bachelor’s degree in relevant field (e.g. Economics, Finance, Business, Statistics) or equivalent work experience
58

Credit Support Associate Business Banking Resume Examples & Samples

  • Portfolio management, loan servicing and support experience
  • Must have working knowledge of credit from Commercial LOB
  • Operate effectively in a virtual team environment across geographic boundaries
  • Efficient organizational skills, time management and attention to detail
  • Self starter
  • Word and Excel
  • Understand "Know Your Customer" policy
  • Knowledge of the following applications and products: GMS, AFS, Navigator, GUS, Virtual Vault, Everest
59

Credit Support Associate Business Banking Resume Examples & Samples

  • Moderate credit skills/experience (e.g. financial accounting, commercial lending theories, industry awareness, loan structuring, etc.) but with good analytical aptitude and desire to learn, Sound judgment, Excellent verbal and written communication skills, Information resourcefulness, Strong attention to detail and follow-up skills, Understanding the Bank's credit culture, adhering to credit policies and guidelines, and documenting and justifying exceptions, where appropriate
  • Knowledge of the following applications and products: GMS, AFS, CIBR, GUS, Virtual Vault, ECRIS
  • Bachelor's degree in business administration, finance, accounting or economics desired
60

Trade Floor Support Associate Resume Examples & Samples

  • 10+ years of IT experience; 5+ years of current Trade Floor Support experience
  • Good understanding of control principles – Release, Change Management, etc
  • Previous experience with building and client distribution architecture
  • Used to working to best practice methodologies, such as ITIL
  • Experience with Windows 7; Office 2003 and 2010, specifically Excel and Outlook; Active directory; Exchange user administration; Market Data Application Support; VOIP Phones; and Networking – TCP/IP/Routing
61

Pages Integrity & Support Associate Resume Examples & Samples

  • Develop compelling analyses to execute data-informed initiatives that improve customer experience and drive growth of Facebook Pages
  • Review and take action on suspicious admin behavior while identifying trend characteristics that can enhance automation
  • Partner with Product and Engineering teams to solve problems at scale
  • Leverage data informed insights to drive new products and initiatives
62

Support Associate Resume Examples & Samples

  • Maximizes personal sales at all opportunities and provides a friendly and welcoming environment
  • Communicates effectively with customers to determine needs
  • Demonstrates ways to increase personal and store productivity
  • Applies sales transaction knowledge to process routine discounts, holds, gift certificate sales, special orders, exchanges, refunds, credit vouchers and alterations
  • Handles multiple customers and multiple purchases at fitting rooms by following all policies and procedures for fitting room service
  • Ensures ease of customer shopping experience through visual presentation and overall store maintenance
  • Actively participates in all merchandising activities including, but not limited to: daily stock maintenance, product transfers, folding, and floor changeovers
  • Maintains a professional and personal appearance consistent with established guidelines and dresses with the intention of meeting the Ralph Lauren product and customer profile
  • Actively supports securing company assets through effective Loss Prevention in compliance with company policies and procedures
  • Accurately enters all information into register receives payments, issues change and credits processes credit cards and checks according to policy
63

Forex Trading Support Associate Resume Examples & Samples

  • Support and monitoring FX trading issues
  • Trade confirmation with retail clients and institutional clients
  • Coordinate and settlement monthly invoice
  • Handle FX Options and Structured Products and perform P/L management
  • International management report preparation
  • Candidates with more than a year FX, or FX options, derivative products are welcome to apply
  • Business level English and business level Japanese required
  • Governance and control of liquidity knowledge preferred
64

Accident Management Support Associate Resume Examples & Samples

  • Relevant experience in all aspects and types of Accident Management Claims
  • Experience of working in a customer focused environment with the ability to demonstrate excellent customer service skills and show empathy for a customer’s situation
  • Ability to demonstrate good relationships with insurers, brokers, experts and repairers
  • Demonstrable experience of working in a busy office environment with excellent time management skills, organisation skills, the ability to prioritise work, meet deadlines, work calmly under pressure and have persistent application to the tasks in hand
  • Excellent Communication Skills in Dutch, French and English (interpersonal, listening, written and oral)
  • The ability to work as part of team and make a positive contribution
  • Ability to take accountability and work on own initiative without supervision
  • Ability to demonstrate a problem solving approach
  • Demonstrable commitment to confidentiality
  • Excellent IT Skills with proven experience in Microsoft Packages
  • Excellent administration skills
  • Demonstrable commitment to goals, objectives and vision of the organization
  • Good knowledge of Ms Office (Excel, Word)
  • A flexible approach to work to meet the needs of the business and the role
  • A friendly, positive, enthusiastic and professional character
65

Operational Support Associate Resume Examples & Samples

  • Proficient in keyboarding/ data entry
  • Previous experience with spreadsheets, such as Microsoft Excel
  • Ability to multi-task and focus on more than one project at a time
66

Tier Support Associate Resume Examples & Samples

  • Research and troubleshoot questions and problems with Insight and Learning digital software applications
  • Analyze server logs, email notifications and query various database systems to
  • Research customer issues
  • Provide information to Engineering by thoroughly documenting escalations
  • Provide information to Account Management, Customer Care and Sales
  • Provide current event information and training to the team pertaining to their area of expertise
  • Serve as a liaison between Tier 1 and Engineering
  • Assist with incoming helpdesk calls and emailing Technical Support when necessary
  • Some travel may be required, but no more than 10% and maybe twice a year
  • Bachelor of Science degree
  • Proven experience working with one of the following programming languages (Python, Java, Javascript, PLSQL)
  • Must be able to read and write technical documentation
  • Must be available for minimal travel – no more than 10%
  • Degree in Computer Science
  • Experienced with either MongoDB, Vertica, Oracle , PostgreSQL or Amazon RDS databases
  • For deployment assistance knowledge of various network topologies, protocols, including common proxies and firewalls is a plus
67

Advisory Operations Trust Support Associate Resume Examples & Samples

  • Process, reconcile payments and oversight to be dispersed to Morgan Stanley Professional Alliance Groups (PAGs)
  • Provide support to Morgan Stanley Financial Advisors by performing many various tasks in which daily responsibilities include but are not limited to
  • Conduct extensive fee analysis of FAs book of business to provide them with information on revenue trends
  • Journal revenue to and from Morgan Stanley FAs, MS clientele, and MS house accounts
  • Reconcile MS margin account balances for such activity conducted firm-wide on MS 3D system
  • Seek innovative cost-efficient ways to improve processing and reduce manual intervention and hence mitigate risk
  • Communicate across multiple departments, peers, and upper management on a daily basis to facilitate the completion of projects and/or daily tasks
  • Act as the primary escalation point on issues raised from the team, field, call center, technology, and business
  • Individual will be responsible for ensuring that fellow personnel meet all project deliverables on time
  • Consult with and perform tasks for several different departments: Product, Mutual Funds, AP, IT, Finance, and Legal
  • Exercise commercial judgment to drive business results
  • Create an inclusive environment and encourage diversity of thought
  • Exhibits learning agility by seizing opportunities to both learn and teach through work experiences
68

Engagement Support Associate With Fluent English Resume Examples & Samples

  • Prepare regular and AD HOC budget reports
  • Engagement maintenance in financial system
  • Rebooking of employees hours and expenses
  • Preparation of daily and weekly statistics
  • Respond to customer queries via e-mail and phone in a timely and professional manner
  • Conduct regular conference calls with key contacts on the Client side
  • Ensure that all tasks are carried out in accordance with process documentation and they meet Service Level Agreements
69

Retail Support Associate Overnight, On-call Resume Examples & Samples

  • Organizing merchandise by style, size and color on the selling floor and stockroom
  • Locate pre-sold merchandise for customers as needed
  • Poised polished and professional
70

Ey-account Commercial Support Associate Resume Examples & Samples

  • You will support the Account Lead, working with the account team to
  • Maintain contract and engagement tracking logs and proactively chase for updates
  • Support the contract management activities of engagements
  • Prepare relevant management information for internal and external use
  • Optimise engagement margin through monitoring and challenging adherence to margin drivers
  • Ensure client protocols are followed
  • It will involve developing relationships with the EY account and finance teams and working with closely with engagement delivery teams
  • There are strong opportunities for role progression and increased responsibility for candidates who demonstrate potential and desire to learn
  • Organised with good time management skills
  • Strong data manipulation and reporting skills (particularly in Microsoft Excel) with a high degree of accuracy and attention to detail
  • Able to demonstrate initiative in approach to problem solving
  • Able to work under pressure, to tight deadlines, and to prioritise competing demands effectively
  • Credible, confident and resilient to deal with challenges from partners and managers in the business
  • Good team player with ability to interact with staff at all levels
  • Proficient user of MS Excel, Word and Powerpoint, plus familiarity with standard email packages
  • Good understanding of a professional services firm and experience in this area desirable but not essential
71

AP Team Support Associate Resume Examples & Samples

  • Support to Managers and local teams on relevant topics,
  • Organize department routines by drafting meeting agenda, preparing meeting material, coordinating participants where relevant, follow-up on outstanding issues,
  • Coordinate department’s VC and teleconference,
  • Order office supplies and maintain inventory to ensure availability of resources,
  • Troubleshoot day-to-day issues (e.g., equipment service issues, missing passport and computer problems) in order to promote the smooth, efficient operations of the department,
  • Enter invoiced amount into SAP to confirm that services have been received and to iniate vendor payment,
  • Organize department property (e.g., office supplies, files and equipment) for moves and/or reorganizations,
72

Temporary Support Associate Resume Examples & Samples

  • Greeting customers in a positive, upbeat and friendly manner
  • Accurately receive and stock merchandise
  • Keep an organized and tidy work area
  • Maintain the stock room and replenishing selling floor
  • Assist Sales Associates in the sales transaction process
  • Handle facets of the sales transactions such as the operation of the cash register
  • Participating in team meetings and training seminars
  • Prior retail sales experience in a high-end or specialty retail, a plus
  • Detail-oriented and conscientious
  • Proven ability to multi-task and work in a fast-paced environment
  • Flexibility with work schedule, including evenings and weekends
73

PC Administrator & Support Associate Resume Examples & Samples

  • Bachelor’s Degree related to Computer Science or Information Systems with 1 year of experience, or a High School Diploma/G.E.D. with 4 years of experience
  • Solid knowledge of Microsoft desktop systems
  • Excellent knowledge of local area networking, copper and fiber wiring, departmental concentrators and switches
  • Ability to handle multiple assignments with changing priorities while still meeting deadlines
  • Ability to learn new technology as required for the job using documentation and other available resources
74

Help Desk / Desktop Support Associate Resume Examples & Samples

  • 3+ years of experience in Tier 1 and Tier 2 support levels
  • Experience supporting Windows/Microsoft Office/Active Director/Exchange
  • Experience supporting MDM
  • Great interpersonal skills
75

Finance Support Associate Resume Examples & Samples

  • Proficiency with Microsoft Excel, Work, and Outlook
  • High regard for attention to detail, accuracy and quality
  • Client-service minded
  • Ability to multitask and work under tight deadlines
  • SAP background
76

PC Admin & Support Associate Resume Examples & Samples

  • 4+ years of experience in Software Training on PCs and mobile devices
  • Exceptional Technical Software training
  • Competency with basic computer (PC, mobile devices) and software trouble-shooting
  • Excellent communications skills (written and verbal)
77

Credit Support Associate Resume Examples & Samples

  • Responsible for a team of Credit Documentation Specialists including productivity, timeliness, accuracy, performance management, career planning, development, individual training needs
  • Provide a collaborative, communicative and productive environment for all Credit Documentation Specialists
  • Actively participate in Credit Documentation calls led by the Credit Documentation Manager
  • Escalate issues, resolutions, best practices to Credit Documentation Manager
  • Lead regular meetings to update staff on changes to processes, systems, procedures, solve issues, share best practices
  • Communicate frequently with credit staff regarding issues
  • Effectively implement changes through communication with Credit Documentation Specialists and impacted partners
  • Monitor and actively work documentation reports
  • Participate in national projects related to processes, systems, and procedures
  • Work closely with GHHN credit leaders (Credit Executives, Sr. Underwriters) to resolve issues related to documentation including timeliness and accuracy
  • College degree preferred or equivalent experience
  • Minimum of 8 years professional experience in loan/product operations or a credit/lending environment
  • In depth experience with related credit systems such as Exposure Now, eCLIPS, LIQ, DealWorks, GTS Inquiry, et cetera
  • In depth knowledge of credit products
  • Superior verbal, written and organizational skills
  • Detail oriented with ability to multi task and work in a team based environment
  • An evidenced and accomplished history of independent problem solving work
  • Ability to work under pressure in a team environment
  • Change agent who can identify and implement the most effective processes to support the GHHN Credit business
  • Experience with leading projects, teams
78

Store Support Associate Resume Examples & Samples

  • Plans and executes product placement on the sales floor per Bealls standards
  • Supports in executing adjacency and planogram directives in partnership with Merchandise Manager and Area Managers
  • Communicate successes, opportunities and solutions to the Store Management team
  • Minimum 1 year of merchandising experience
  • Knowledge of floor sets and planograms
  • Work varying hours and schedules, including evening, weekend and overnight shifts
79

Clinical Data Analytics Support Associate Resume Examples & Samples

  • 5 years of pharmaceutical industry experience
  • Familiar with clinical trial and drug development process
  • Ability to work in clinical planning and tracking systems
  • Demonstrated proficiency in applying basic principles and procedures for project planning/tracking, and clinical trial management
  • Strong understanding of interdependencies of various clinical databases and implications on business process when databases are changed
  • Great attention to accuracy and detail
  • Comfortable with data in table/report format
  • Good communication, organizational, and tracking skills
  • Customer-focused
  • Knowledge of project reporting tools
80

Field Support Associate Resume Examples & Samples

  • Strong interpersonal skills, initiative, dependability, flexibility, high level of motivation and a positive attitude
  • Excellent written and oral communication skills with the ability to interact effectively and professionally with all levels in the organization
  • Excellent computer skills including Microsoft Office (Word, Excel, PowerPoint) and Lotus Notes
  • Willingness to learn all departments and corporate systems, new technology and responsibilities as they arise
  • Ability to manage multiple projects and complete assignments within required time frames
  • Strong understanding and knowledge of life insurance (preferred)
  • Ability and willingness to deal with change and ambiguity
81

Engagement Support Associate Resume Examples & Samples

  • Provide administrative and logistical coordination support for the planning and implementation of stakeholder engagement activities and events targeting a variety of groups (e.g., science program managers, report authors, disciplinary experts such as adaptation planners, climate-interested public)
  • Predominately serve as home office support for engagement staff traveling to field events and conferences
  • Assist in gathering and editing content for USGCRP’s e-newsletter, website, and social media presence
  • Assist in identifying and gathering potential sources of content for engagement products (e.g., fact sheets, presentations, brochures, etc.)
  • Manage a roster of communications partners within the Federal Government to facilitate communication both within agencies and to their audiences; engaging with existing networks and contacts to maintain accuracy and expand the roster
  • Manage contact information for non-Federal stakeholders in a centralized stakeholder contact management system to support distribution of engagement materials, working with other USGCRP staff to identify and curate target audiences as appropriate
  • Support leadership in responding to formal and informal requests for information by performing necessary research and data calls
  • Design and produce collateral materials for stakeholder engagement activities (e.g., summary documents, fact sheets, presentations, brochures, etc.)
  • Design and produce conceptual and process diagrams for scientific and narrative reports
  • Support graphics/image source identification and figure development for narrative reports (e.g., strategic plan, Our Changing Planet annual report, National Climate Assessment)
  • Assist with maintaining up to date image galleries from key USGCRP reports and fielding image use and copyright inquiries
  • Support development of a branding kit and identity guide for USGCRP; including templates for presentations, documents, business cards, fact sheets, etc., and ensure staff are applying branding/identity principles to products
  • Oversees the production of outreach materials, serving as a liaison with design and printing vendors, and programmatic staff as appropriate
  • Performs day-to-day management of program website GlobalChange.gov, packaging and preparing as well as publishing content. Maintains GlobalChange.gov as a vibrant, authoritative, and timely website with regularly rotating content that encourages traffic acquisition and retention
  • Manages the USGCRP social media presence (e.g. Twitter, Facebook), packaging and scheduling posts and tracking analytics
  • Additional duties or assignments as assigned based on priority needs
  • Bachelor’s degree and at least two years professional work experience or equivalent combination of education and experience in a field related to communications, graphic design, or environmental sciences
  • The ability to handle confidential/sensitive information in a manner consistent with UCAR policy, acting with integrity and exhibiting behavior that merits public trust and confidence
  • Basic experience supporting the planning and organization of meetings and events such as seminars, public forums, and workshops
  • Intermediate experience gathering, analyzing, and presenting technical information in digital and print formats suitable for both general and non-technical audiences
  • Intermediate experience synthesizing information from multiple content owners into deliverables such as summary documents and communications products
82

Support Associate Resume Examples & Samples

  • Provide administrative support for Business Affairs Management initiatives
  • Research via telephone, Internet, and internal systems
  • Updating internal systems
  • Interact with other departments
  • Perform or assist as needed with departmental administrative functions
  • Assemble Director Review Forms
  • Ascertain applicable information regarding businesses
  • Bachelor’s degree or equivalent preferred
  • Minimum 1 year experience in an office environment preferred
  • Continued demonstration of a high degree of confidentiality
  • Proficiency in Microsoft Office suite, particularly Word and Excel
  • Research skills
  • Punctuality and reliability
  • Detail-oriented and strong organizational skills
  • Ability to multi-task, work independently and take initiative
83

Marketing Service Support Associate Resume Examples & Samples

  • Troubleshoot and resolve marketing inquiries/problems from advisors via marketing phone lines and e-mail communication. Resolve problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems
  • Work with advisors to discuss needs related to social media, develop practical usage guidelines, identify best practices, and act as a first contact for compliance-related questions
  • Capture and share field feedback to inform the development of best practices and delivery of relevant, results driven marketing tools. Help identify trends regarding usage, impact, provide insight to identify improvement opportunities. Help improve our organizations offerings by thoughtful analysis of open/re-occurring issues, client needs and general feedback
  • Partner with marketing associates to help with the service aspect of their role including any project information, order status, etc. for custom order inquires
  • Evolve knowledge of marketing platforms, business and industry by participating in educational/ training sessions
  • Exceptional phone skills
  • Strong troubleshooting and relationship management skills
  • Strong leadership and customer focus/service skills
  • Ability to partner effectively with others
  • Demonstrates commitment to high professional ethical standards and a diverse workplace
  • LI-VE1
  • LI-Recruiter
84

Venture Capital Project Support Associate Resume Examples & Samples

  • Support the development of the Quarterly VC Press Talking Points and Center of Excellence deck (i.e. Prepare, edit, and help post presentation materials)
  • Research and validate external market share data through online lists and publications (i.e. Fortunes Fastest Growing Companies, Forbes Unicorn, and CB Insight Unicorn lists)
  • Update Dow Jones VentureSource with audit information based on revenue reports and external market share lists
  • Collect news stories on all VC investing and exit activity for Monthly VC Bulletin (i.e. VC global trends, hot beds, etc.)
  • Coordinate the monthly VC Revenue Reporting between Area region leaders and GFIS Finance teams (i.e. Run quality check on reported revenue numbers & support the presentation of Area revenue reports)
  • VC Revenue Reporting – Monthly reporting of VC revenue including quality testing of revenue info into reports, presentation of area revenue reports, pivot tables etc
  • Update and maintain lists of VC Vintage Waterfall by adding new companies, updating tables, and revenues (US only)
  • Maintain all CHS and Sharepoint content (i.e. Add relevant content including Quarterly VC data tables and VC deck, check whether content is current, quality test web links)
  • Build and maintain VC meeting calendar, and SharePoint site for VC Marketing
  • Link VC SharePoint site to IPO and PE SharePoint sites
  • Maintain “Unicorn” list and EY market share
  • Update VC blogs, update and create VC articles and tweets
  • Connect Corporate G360 teams to VC /Corp VC EY resources / thought leaderships
  • Strong analytical skills – able to both dig through details and see the big picture
  • Outstanding organizational skills and excellent attention to detail
  • Able to employ effective communication skills, specifically questioning, listening and writing
  • Able to meet tight deadlines and ensure work is of consistently high quality with attention to detail
  • Strong computer skills, including advanced Microsoft Excel, PowerPoint, SharePoint etc
  • 3-4 years of relevant experience as a project coordinator, operations support, and/or project management
  • Bachelor’s degree in relevant field (e.g. Economics, Finance, Business, Statistics) or equivalent work experience
85

Branch Technology Support Associate Resume Examples & Samples

  • Must be proficient in Word, Excel, PowerPoint and Internet Explorer
  • Ability to successfully multi-task
  • Effective communications skills
  • Strong technology integration skills
  • Experience in training is an asset
86

Project Support Associate Resume Examples & Samples

  • Coordinate and manage multi-location engagements
  • Proactively contribute to engagement/account team meetings with strategic client and industry insights
  • Proactively identify project risks and opportunities for improving processes
  • Act as the knowledge manager for the engagement team, managing internal databases and/or portals designed to facilitate global team communications and coordination of go-to-market strategy
  • Manage stakeholder expectations, project plans and communications, and provide status updates as needed to continuously move forward in the service delivery process
  • Complete ownership of engagement economics (e.g., hours/budgets/estimates to complete, fees, billings, Work in Process spreadsheets), proactively collaborating with relevant team members (e.g. Financial Management Associate) to resolve any issues that may arise
  • Develop strong working relationships with external client personnel, anticipating client needs and communicating with EY account team leadership
  • Act as a central point of contact for the assigned engagement(s)
  • Collaborate with the account team, business development and resource management teams as necessary to achieve team goals
  • Monitor and track engagement processes such as Securities & Exchange Commission (SEC) filings and instructions on time
  • Gain a strong knowledge of the service line and the engagement, and EY's structure, key personnel and firm policies/procedures
  • Strong data analytics and excel skills (e.g. - pivot tables)
  • Strong organizational, analytical, mathematical, project management and customer service skills
  • Ability to address all relevant information/data and develop practical approaches to solving problems
  • Possess creative and curious approach to tackle complex challenges, leveraging internal tools and resources to achieve favorable results
  • Results-oriented approach to drive improvements in engagement economics (financial systems, relationship management tools, revenue pipeline, sales cycle reports, risk assessments)
  • Proven ability to work independently with minimum supervision, and collaboratively with virtual teams
  • Ability to effectively manage concurrent projects, and prioritize multiple tasks including multi-location coordination
  • Competent at meeting tight deadlines, performing high-quality work and diligent follow up
  • Adept at summarizing and concluding activities, applying appropriate documentation standards and lessons learned
  • Proficient in standard and service line-specific software applications and databases
  • A minimum of 4 years professional work experience
  • Financial analytics, business development and project management experience
  • Prior direct client service a plus
87

Distressed Trading Support Associate Resume Examples & Samples

  • Working knowledge of Credit Trading Market
  • Experience in trade capture workflows, processes, and systems
  • Middle Office, Risk, or Front Office experience
  • Working knowledge of Bloomberg, LoanIQ, and Excel
  • Distressed Trading experience
88

Clinical Data Analytics Support Associate Resume Examples & Samples

  • 5+ years of Pharmaceutical industry experience
  • Background in Clinical Development, Drug Development or Project Management with experience working with Clinical Planning and Tracking systems
  • Thorough understanding of Clinical Trial conduct and regulations
  • Familiar with Clinical Trial and Drug Development process
  • Proficiency in applying basic principles and procedures for project planning/tracking, and clinical trial management
89

Group Support Associate Resume Examples & Samples

  • Previous sales, experiential marketing or communications experience an asset, but not mandatory for position
  • Strong administrative, organizational and time management skills; effective prioritization
  • Very good knowledge and ease working with Microsoft Word, PowerPoint, Excel and other computer software packages
  • Ability to interact successfully with internal and external clients
  • Strong service and support orientation
  • Analytical, meticulous and detail oriented
  • Ability to compile, present and analyze information
  • Ability to exercise flexibility in work relationships and within hours of operation
  • Ability to cope with rapidly changing demands and priorities
  • Demonstrate team spirit and company loyalty
  • Ability to work efficiently and effectively under pressure
90

Client Support Associate, BMO Investorline Resume Examples & Samples

  • Provides professional quality service and sales to clients
  • Answers client inquiries regarding BMO InvestorLine products, services, account positions and balances
  • Seeks, recognizes and acts upon sales/referral opportunities to expand business relationships with clients
  • Accepts purchase/sale orders and provides stock quotes in a courteous, professional and knowledgeable manner
  • Resolves issues and reports any discrepancies to Supervisor, Client Relationship Team or Manager, Client Relationship Team
  • Provides input to the development and achievement of team objectives
  • Works toward meeting productivity goals
  • Acts independently within specific industry guidelines
  • Flexibility with work assignments
  • Full flexibility with work schedules
  • Fluent Bilingual in Cantonese and or Mandarin an asset
  • Fluent in English and French required
  • University or College diploma/degree or equivalent experience
  • Valid Canadian Securities Course (CSC) (i.e. successful completion within the last 3 years or extension through the IIROC program)
  • Conduct and Practices Handbook, Derivatives Fundamentals Course and Options Licensing Course are highly desired
  • Goal and achievement orientated
  • Exceptional telephone and communication skills
  • General computer knowledge (Word, Excel, Windows)
91

Corporate Project Support Associate Resume Examples & Samples

  • Support the Chief Operating Officer with special projects and handle other duties to assure a smooth workflow
  • A strong “can do” attitude
  • Readily delivers creative and innovative solutions to problems
  • Anticipate needs and be one step ahead at all times
  • Strong desire to get a broad business understanding by working closely with a “C” Suite Executive
  • Prepare and respond to incoming/outgoing correspondence
  • Assist in maintaining on-line scheduling
  • Assist in the orchestration of a smooth running and efficient environment
  • Recent college graduate with a Bachelors’ degree in Business, Marketing, or Environmental Science/Studies
  • Valid Driver's License
  • Excellent organizational, time management, and follow-up skills
  • Enjoys working on multiple projects simultaneously, able to work accurately and effectively under pressure
  • Strong and well-advanced administrative support skills
92

Execution Support Associate Resume Examples & Samples

  • Coordinate communications across the vendor operations centers
  • Process owner for all aspects of the vendor communication process including intake, assessment, outreach, follow-up, archiving, and process improvement
  • Consult with business partners to establish clear requirements and time frames
  • Design business processes to manage communication flow, document required information, and retain necessary evidence
  • Identify emerging trends, determine their validity, and propose solutions when appropriate
  • Design and maintain an infrastructure for document retention
  • Design metrics and scorecards to measure and improve quality and efficiency across the supply chain
  • Perform other periodic and ad hoc support activities for the team
93

Alternatives Client Support Associate Resume Examples & Samples

  • Assist in fulfilling requests for offering documents as needed. Liaise with Institutional and Retail Sales and Product Specialists to customize client offering packages based on investor attributes, regulatory and business requirements
  • Coordinate and track document updates with BlackRock Legal and outside counsel. Ensure Alternative Client Support team is working with approved materials and that distribution process is functioning properly
  • Where appropriate, warehouse legal/contract document (i.e. subscription agreements, application materials, transfer agreements, waivers, letters of undertaking, etc.). Manage and maintain electronic and hard copy filing systems
  • Client on-boarding, account set up, and data management. Assist with building client accounts within client tracking and share registry system. Create client profiles and investor attribute universe
  • Transfer Agent/Administrator oversight and quality control. Work with our 3rd parties to create transparency between Blackrock and vendors and ensure a positive client experience
94

Help Desk Level, Support Associate Resume Examples & Samples

  • 2+ years of Help Desk experience
  • Working knowledge of Sharepoint and Exchange online
  • Experience with Citrix
  • Skype proficient
  • Solid problem solving skills
95

Peak Seasonal Support Associate Resume Examples & Samples

  • High school diploma (in-progress) or GED
  • Ability to work a flexible schedule to meet the needs of the business, including evening and weekend shifts
  • Minimum 1 year of customer service experience preferred
96

Eur-ap Team Support Associate Resume Examples & Samples

  • Discuss operating expenses (e.g., actual, outstanding, projected) with principals to ensure most efficient allocation of financial resources,
  • Coordinate logistics related with training plan, engagement initiatives in cooperation with AP Ops Manager,
  • Support New Employees` set up (access requests, announcements, work place preparation)
97

IT Project & Support Associate Resume Examples & Samples

  • Provision of audit application specific helpdesk services which include problem diagnostic, troubleshooting and query management for over 4,000 UK&I Assurance professionals,
  • Ownership and proactive maintenance of the UK&I Audit technology suite of tools,
  • Project management of global and regional audit applications which includes piloting, early adoption and UAT,
  • Provision of timely response to application related queries, using bespoke internal call management systems,
  • Provision of advisory services to the business and identifying new technologies that will enhance service offering. This contributes to improved process efficiencies through the design and development of local solutions for local needs,
  • Continuously working to up-skill and maintain a breadth of knowledge with respect to best in class audit technology applications,
  • Supporting team members and assisting with requests for support in operational activities
  • Educated to degree level. Preferable a technology, science, engineering or maths based discipline,
  • Proven aptitude and keen interest in technology and technology developments,
  • Strong logical reasoning skills with a desire to learn and develop expertise in specific business software and underlying technologies,
  • Have excellent communication (verbal and written), organisational and analytical skills,
  • Keen ability to exercise good judgement and mitigate data loss risks,
  • Be self-motivated whilst being aware of the importance of being a team player with a ‘can-do’ attitude,
  • IT literate, proficient in using MS Office suite (including MS Project) and Lotus Notes applications with an aptitude for quickly learning new technology,
  • Strong reporting summarisation skills,
  • Experience of drafting communications,
  • Previous experience working on a service level helpdesk will be considered an advantage,
  • Full training will be provided for the successful candidate
98

Ey-global Program Support Associate Resume Examples & Samples

  • Assist in the ongoing development and delivery of the program ensuring appropriate program methodology is followed
  • Regular interact, engage and influence the program’s 300+ key stakeholders to review, approve and signoff key change deliverables
  • Work with the EOY 2.0 Program Manager to identify gaps and raise awareness of key risks and issues which could impact project performance
  • Instill and embed program management methods and processes across the initiative
  • Liaise with the rest of the program team to ensure tasks are completed to the agreed scope and within agreed timeframes
  • Ability to work with all levels in an organization and display maturity and gravitas in approach and engagement with both internal and external stakeholders
  • Business/project management mind-set. Some experience of providing similar support to medium scale projects/operations preferred but not mandatory
  • Ability to work on own initiative and take ownership of key tasks and responsibilities
  • Degree educated or currently taking a year out of university whilst undertaking a degree
99

Annuitant Services Support Associate Resume Examples & Samples

  • Review Incoming Requests to our Annuitant Services teams for Key Information
  • Request missing information from Prudential Clients
  • Review Daily\ Weekly \ Monthly Reports and create claims transactions as needed
  • Coordinate Weekly \ Monthly mailings to Prudential Clients
  • Verify and Update Plan Participants Records
  • Assist in daily workflow activities to ensure timely completion of cases
  • Build Relationships with other business partners
  • May participate in Special Projects as needed
  • Participate in Continuous Improvement initiatives
  • Experience within a transaction processing environment where quality and productivity standards need to be met is a plus
  • Flexibility to work overtime when required
  • Strong decision making/problem solving skills
  • "Can Do" attitude
  • Flexible, proactive and able to work in a fast paced environment
  • Works both independently and as a team player
  • Computer proficient - accurate keying skills and Microsoft office skills
100

Store Support Associate Ad Set-bealls Northdale Resume Examples & Samples

  • Plans and executes signing and merchandising for each advertising event consistent with Beall's standards and direction
  • Takes a proactive approach in merchandise sell-through, remerchandising fixtures as needed to positively influence sales
  • Ensures proper usage of hardware/fixtures to maintain a safe and clean shopping environment
  • Produces quality work with attention to detail, in a consistent, timely and organized manner
  • Work in a safe manner and maintains a clean operating work space on and off sales floor
  • Greet and assist all customers, promoting a satisfying customer experience above all other tasks
  • As needed, may perform housekeeping duties including vacuuming, cleaning, dusting and polishing (mirrors, fixtures, displays, carpeting, or other surfaces)
  • Signing and pricing experience in a retail environment a plus
  • Able to plan, prioritize and multi-task efficiently
101

Store Support Associate Merch Handler Nothdale Resume Examples & Samples

  • Ensures proper usage of hardware/fixtures to maintain a safe and clean shopping environment
  • Greet and assist all customers, promoting a satisfying customer experience above all other tasks
  • High school diploma preferred
  • Minimum 1 year of merchandising experience
  • Work varying hours and schedules, including evening, weekend and overnight shifts
102

Web Operations Support Associate Resume Examples & Samples

  • Exceptional Customer Service Skills: 2+ years experience supporting Customers and End Users via ticketing, chat, and phone
  • Working knowledge of CSS and HTML5, familiarity with JavaScript
  • Working Knowledge of Web technologies
  • Bachelor’s degree or at least two years of experience in Customer Service
  • Exposure to agile development practices
  • Working knowledge of software development practices
  • Ability to write logically for public audience / knowledge bases
  • Serve as the of voice of the customer, providing feedback to internal Product teams
  • Process improvement / Lean Sigma knowledge is a plus
103

Web Operations Support Associate Resume Examples & Samples

  • Intermediate knowledge and troubleshooting experience with CSS, HTML5, and JavaScript
  • Intermediate Knowledge of Web Application Technologies
  • Working knowledge of APIs REST and SOAP web service interface calls
  • Bachelor’s degree or at least two years of experience in a Technical Customer Service
  • Comfortable at the command line / experience with Github
  • Working knowledge of software development practices and logic flows
  • Ability to write logically for a public audience / knowledge base
  • Serve as the of Voice of the Customer providing feedback to internal Product teams
104

Senior Support Associate, Wealth Strategi Resume Examples & Samples

  • Compiles reports for prospects, COI or client meetings and presentations
  • Performs special projects (i.e. coordinating reports, preparing account analysis and workflow reports) that require responding to specific account inquiries and issues
  • Reviews and organizes all asset/family information and trust documents to assess the bank's appointment status, and any discrepancies between documents. Reviews all correspondence and accompanying documentation from prospects and attorneys to assimilate all possible information about new business opportunity
  • Submits account documents to the legal area and external attorneys after inspecting them to ensure adherence to established guidelines and to obtain missing information, correct documents, clarify information, and resolve problem situations
  • Communicates with partner areas on all aspects of a prospect/client relationship and initiates activity which fulfills a partner's or client's needs
  • Responds to individual prospect/clients inquiries and respond through written correspondence or via telephone
  • Be able to lead sales calls and present to COIs/prospects without the assistance of a Wealth Strategist
105

Client Support Associate Resume Examples & Samples

  • Responsible for client interactions including converting service calls to sales opportunities from inbound client calls. Preparing Client Relationship Manager and Financial Consultant for sales presentations and interactions with clients
  • First call resolution, setting up accounts, completing and processing paperwork, scheduling meetings, executing routine clerical transactions, answering requests for information, fields client issues, and manages recovery process. Transact and process business on behalf of advisors and product specialists and support the Client Relationship Manager/Financial Consultant in the financial planning process. Gathering and documenting information to ensure compliance requirements are met
  • Liaison between Product Specialists and Client Relationship Manager/Financial Consultants to come up with recommendations
  • Engage in on-going professional development to increase industry, product, sales and servicing skills and abilities. Maintain all appropriate FINRA/other licenses and requirements up to date
  • High school or equivalent
  • 1 to 3 years of relevant experience required
  • Previous experience delivering outstanding client service
  • Detail oriented, strong math and analytical skills
  • Ability to manage multiple priorities and prioritize effectively
  • Process oriented and ability to work in a team environment. Knowledge of financial services products/services
  • Demonstrated ability to display and maintain a highly professional demeanor consistent with Ameriprise values and brand
  • Current FINRA Series 7
  • State securities (S63 or S66), state IAR (S65 or S66) (or willing to obtain within 90 days)
  • Must have or obtain Minnesota Life, Accident and Health Insurance license within 30 days of hire date
  • Bachelor’s degree or equivalent
  • CFP, CRPC
  • Previous sales experience or exposure preferred
106

Practice Solutions Credit Support Associate Resume Examples & Samples

  • Must have working knowledge of commercial credit
  • Thorough understanding of various business and personal
  • Strong attention to detail and follow up skills
  • Understanding of the Bank's credit culture and adhering to
107

Helpdesk Support Associate Resume Examples & Samples

  • Demonstrated experience with Windows operating systems (XP and Windows 7) and Office Suite of products (Office 2010)
  • Excellent understanding of Networking Technologies, TCP/IP, VPN, DNS, DHCP, FTP and SMTP
  • Familiarity with Mac desktop/phone/PDA/tablet technologies
  • Working knowledge of VoIP Telephony Experience with support of local and networked printers
  • Experience with support of remote access/VPN technologies
  • Bachelor’s Degree and/or applicable technical experience
  • Knowledge of Exchange 365
108

Computer Operations Support, Associate Resume Examples & Samples

  • Monitor the Mainframe environment via system consoles and other monitoring tools
  • Reports any system problems or equipment failures according to established protocol
  • Resolve and escalate operational Mainframe issues as required
  • Complete required operating records such as shift status reports, problem logs, run requests, etc
  • Minimum one to three years education or work-related experience required
  • Must be able to follow established guidelines to accomplish tasks and resolve routine problems, referring non-routine matters to supervisor
  • Good oral and written communication skills
  • Must be team oriented
  • Must have good knowledge of Microsoft Office products
109

Support Associate Resume Examples & Samples

  • Deploying artifacts to UAT and Production environments with proper instructions
  • Monitoring Application systems and reporting the health status
  • Issue resolution with stipulated turn-around-time with minimal impact to the Application users
  • Developing Autosys JIL’s and UNIX scripts for Automating manual steps for deployment
  • Creation/Updating of Run-books for the Applications
  • Coordinating with other technology groups/SA to create new Application domains
  • Self-testing of Applications and reporting of the Health
  • Converse with various data provider and consumer applications in their languages/terminologies (DB2/Oracle/PL-SQL/procedures or front-end frameworks or any other technology)
  • Experience of Supporting application of J2EE Standards which use 3-tier architecture
  • Experience in debugging Java related errors and exceptions
  • Experience with RDBMS (Oracle) Database structure and functioning
  • Knowledge of operating Systems – Linux/Unix (SUN/IBM), Windows
  • Working experience with Application/Web servers - WebLogic, WebSphere, iPlanet
  • Awareness of frameworks – Struts, Hibernate, Springs
  • Knowledge of PLSQL (Oracle) and write simple queries
  • Knowledge of tools/utilities like log4j, Autosys, QC, uDeploy, SOAP UI is a plus
  • Bachelor’s degree (in Science, Computers, Information Technology or Engineering)
  • Candidate should be willing to work extra hours in India time and also on weekends/holidays, on need basis in order to implement/debug during release activities
110

Support Associate Resume Examples & Samples

  • Positively and consistently demonstrates a neat, professional, and fashionable image
  • Helps reorganize all merchandise as needed to maximize stock space
  • Adheres to Chico’s FAS Canada, Co. Guiding Principles for holds
111

Support Associate Resume Examples & Samples

  • Manage and process inbound deliveries in a timely manner; monitor to prioritize the daily workload
  • Ensure proper organization and accessibility of merchandise
  • Be knowledgeable of stock including quantity, how many units are on hand, what is selling and what is not
  • Support floor moves and ensure selling floor is stocked throughout the day
  • Conduct price changes and markdowns as necessary
  • Maintain overall cleanliness and organization standards on the selling floor, in the stockroom, and offsite/warehouse
  • Audit compliance and achieve shrinkage goals
  • Willing to work in and promote a team oriented environment
  • Ability to multi-task, results driven and flexible to change
  • Minimum 1-2 year experience in a retail industry of relevant experience as a stock associate
  • High school degree preferred
112

Support Associate Resume Examples & Samples

  • Responsible for assisting Customer Relations with support functions to ensure that the respective revenue goals and service level thresholds are met
  • Responsible for verification and research activity for base customers including but not limited to qualifying leads, account maintenance, pre-calls, fee adjustments, license renewals, report forms, correspondence and customer inquiries
  • Performs quality assurance tasks related to evaluating data integrity within the customer relationship management (CRM) system, including review of new sales leads, online licensing, and customer reporting
  • Preparation of report forms and license fee schedules
  • Assist with departmental administrative functions such as mail, running reports, checking voice mail, etc
  • Perform other duties and projects as needed
  • Minimum 1-2 years experience in an office environment preferred. Contact center experience preferred
  • Strong interpersonal skills; ability to establish good working relationships internally and externally including strong negotiation and conflict management skills
  • Result-driven achiever with exemplary planning and organizational skills, along with a high degree of detail orientation
  • Highly motivated self-starter who takes initiative with minimal supervision
  • Innovative problem-solver who can generate workable solutions and resolve issues
  • Strong analytical skills so that internal and external customer needs are properly interpreted and translated into application and operational requirements
  • Resourceful team player who excels at building relationships with customers and colleagues
  • Contact center knowledge and best practices including customer relationship management (CRM) experience such as Salesforce; fluent with Microsoft Office Suite
113

Customer Success Support Associate Resume Examples & Samples

  • BA/BS preferred, or equivalent experience
  • Extensive knowledge of current IT concepts, issues, practices, methodologies and trends
  • Experience working with operating systems to establish monitoring and logging procedures
  • Understanding of SaaS, CRM, ERP, and mobile software is a plus
  • Knowledge of TCP/IP and networking concepts, Operating Systems, and browser technology
  • Knowledge of Firewalls and Proxy servers
  • Good working knowledge of, or, expertise in Jira
  • Demonstrated ability to communicate in both verbal and written forms externally and internally
  • Above all else, able to think beyond the status quo with a can-do attitude and an appetite for success!
114

Support Associate Resume Examples & Samples

  • Ability to bend, lift and carry merchandise as needed
  • Abiding by all policies and procedures
  • Keeping an orderly work station
  • Abiding by all safety regulations
  • Professional etiquette
  • Flexibility with schedule
115

PC Administration & Support Associate Resume Examples & Samples

  • Bachelor's Degree in Computer Science with 1+ year of related experience, or a High School Diploma /GED with 4+ years of experience
  • Knowledge and experience working with Microsoft desktop/laptop systems, Windows 7, Windows 8 and Microsoft Office Suite 2010 or higher
  • Excellent experience in support and troubleshooting in a Desktop Support environment
  • General understanding of wireless technology and mobile computing devices
  • Experience in support and troubleshooting in a Desktop Support environment with knowledge of local area networking, copper and fiber wiring and network switches and routers
116

Store Support Associate Comfort Shoe Shop Sales Associate N Myers Resume Examples & Samples

  • Greet and assist all customers
  • Acts as resource for customers on product knowledge of all comfort brands
  • Proficient in fitting customers
  • Ensure returns, mis-mates and damages are handled properly per policy
  • Maintain Shoe department standards consistently
  • Minimum 1 year footwear experience in a comfort shoe retail environment preferred, but not required
  • Ability to prioritize and manage multiple tasks efficiently
  • Work varying hours and schedules, including evening, weekend and overnight shifts
117

Support Associate Resume Examples & Samples

  • Makes soft sell customer telephone calls
  • Qualifies leads
  • Performs sales support processing
  • Verifies music usage
  • Performs internal system maintenance
  • Performs license quality assurance tasks
  • Minimum 1 year experience in an office environment preferred. Customer relations/telephone experience required
  • Telephone skills
  • Efficient keyboard skills
118

Support Associate, Broadway Resume Examples & Samples

  • Maintain good shapes of all products (shelving, packaging, labeling)
  • Verify all merchandise is censored (where applicable), steamed, and placed on the correct hangers
  • Prepare all merchandise for bi-annual inventory. Ensure all merchandise is ticketed correctly
  • Participate in reconciliation process after inventory
  • Excellent communication and problem solving skills
  • Should also be detail-oriented, possess strong organizational skills, and be computer proficient
  • High School Diploma or equivalent
119

Publications Support Associate Resume Examples & Samples

  • Monitor the publications workflow queue, checking/correcting formatting in MS Word, Excel, and PowerPoint products and finalizing for publication
  • Work with Supervisory Analysts to prioritize products in the queue and keep research moving efficiently through the workflow
  • Submit multimedia products to the workflow, ensuring they are properly tagged and formatted
  • Analyze existing products for visual impact and usability, recommend and implement improvements, and analyze the impact
  • Edit/update infographics and other rich visualizations of data
  • Assist with setup, filming, and production of video content
  • Years of experience in digital and print publishing of editorial or research content
  • Experience in financial services publishing, including deal-related report production, strongly preferred
  • Experience in graphic design and/or technical aspects of video production (e.g., lighting, sound, camera setup/operation, and post-production editing) a plus
  • Intermediate to advanced layout and formatting skills with Microsoft Word, Excel and PowerPoint a must
  • Intermediate to advanced skills in the Adobe Creative Suite (e.g., Photoshop, Illustrator, InDesign, Premiere Pro, After Effects) strongly preferred
  • Lighting, sound, and camera setup/operation skills a plus
  • Working knowledge of HTML, SVG and CSS a plus
  • A strong command of the English language (oral and written) is essential
120

Global Stock Plan Services Support Associate Resume Examples & Samples

  • Windows
  • Internet and Website Knowledge and navigation skills
  • Time and Stress Management skills
  • Conflict management skills
  • Client-Focus and problem-solving skills
  • Multi-tasking in a fast-paced environment
  • Proactive
121

Customer Success Support Associate Resume Examples & Samples

  • Entry level position; 1-3 years in the workforce
  • Knowledge of Firewalls and Proxy serversDemonstrated ability to communicate in both verbal and written forms externally and internally
  • Good working knowledge of, or, expertise in JIRA a plus
122

Tier Support Associate / Engineer Resume Examples & Samples

  • 2+ years’ experience in a business or technical environment with proven troubleshooting skills
  • Proven experience with various forms of SQL
  • Proven experience working with one of the following programming languages (Python, Java,
  • Java-script, PLSQL)
  • Proven ability to read and write technical documentation
  • Availability for minimal travel – but no more than 10%
  • Degree in Computer Science preferred
  • Experienced with either Mongo dB, Vertica, Oracle, PostgreSQL or Amazon Web Service
  • RDS databases
  • If needed for deployment assistance, knowledge of various network topologies, protocols,
  • Including common proxies and firewalls is a plus
  • Outstanding interpersonal and communication skills (both oral and written)
123

Overnight Support Associate On-call Resume Examples & Samples

  • Ability to bend, lift and carry merchandise as needed
  • Keeping all merchandise properly stocked
  • Upholding all Bloomingdale's standards
  • Professional attire at all times
  • Abiding by all policies and procedures
  • Keeping an orderly work station
  • Abiding by all safety regulations
  • Professional etiquette
124

Order Support Associate Temporary Resume Examples & Samples

  • Multi-task oriented
  • Good PC Skills
  • Mon-Fri 9:00am – 5:30 with rotational Saturdays
  • Ability to work independently as a department home agents
125

Production Support Associate Resume Examples & Samples

  • Considers financial impacts and risks to participant and business in all aspects of day to day work
  • Responsible for acting with integrity and maintaining complete confidentiality with sensitive participant information
  • Responsible for creating and running complex queries using multiple system tables and complex query criteria(unions, exists, etc.) for both resear as well as other system users using Linux and DB2 SQL
  • Acts as a liaison between the user group and the systems team to correct system issues and/or report issues by creation of production problem tickets
  • Performs production table updates, inserts, and deletions using DB2 SQL, maintaining integrity and accuracy of data
  • Intuitively researches issues reported by the business units regarding application and process problems to identify the "root" cause, seeing the entire impact of the issue through to completion
  • Successfully interprets and communicates complex information to others including end users, upper management, and development/systems staff
  • Assists with creating formal documentation and conducts peer training
  • Assists in analyzing, researching, and responding to data reporting errors
  • Continuously develops expertise in the data within systems database tables as new processes and tables are created
  • Provides accurate data to various business units for mass mailings
  • Understands and communicates business unit requests and participates in cross-functional project teams for new systems development. Assists with documenting of system and business requirements
  • Assists with testing system changes for usability, performance and adherence to standards. Documents and reports results to development team
  • Works with peers to ensure all work items are completed within set timing standards
  • Rotating on call for Nightly Batch systems support, after prerequisite training period
126

IT Branch Support Associate Resume Examples & Samples

  • Day to day operational support
  • Developing a thorough understanding of the local and global production environment
  • Identification, analysis & problem solving encompassing a broad range of technical issues
  • Interacting with other support groups (local and global) within the firm across multiple platforms
  • Prioritize global and local projects
  • Communicating with Business and Operations on scheduled changes to production environment and addressing their concerns
  • Manage events such as infrastructure changes, software releases, BCP, etc.
  • Training of new users
  • After hrs/weekend work would be required from time to time
  • Travel to other regional offices may be required
  • Involvement in local audits (Internal & External)
  • Managing local relationships with existing vendors
  • Strong analytical problem solving skills
  • Excellent verbal and written communication skills; ability to frame technical information in an appropriate fashion based on target audience
  • Excellent follow-up skills; must take initiative and stay with problem from beginning to end
  • Able to operate effectively in stressful situations, e.g. during a system outage effecting critical systems and high-level users. Ability to deal with users effectively and calmly in crisis situations
  • Proven ability to work independently with little supervision as well as in a team environment
  • Previous experience in Production Support, Change Management role
  • Comprehensive knowledge of Windows operating system, applications and computer hardware
  • Telco knowledge and experience
  • Front Office Exposure
  • Arabic speaker
  • Intermediate
127

Wrap & Send Support Associate Resume Examples & Samples

  • Organizing merchandise by style, size and color on the selling floor and stockroom
  • Upholding all Bloomingdale's OUTSTANDING presentation standard
  • Basic understanding of merchandise-the features and benefits
  • Additional selling support assignments according to the business needs
  • Flexibility with schedule, dependent upon business needs
  • Enjoy meeting and interacting with customers; demonstrates an energetic and positive attitude
  • Poised polished and professional
128

PC & Administration Support Associate Resume Examples & Samples

  • Knowledgeable in LAN, WAN, and Windows
  • Bachelor's Degree in Computer Science or Information Systems with 1+ year of work experience in related fields, or a High School Diploma/GED with 4+ years of work experience
  • Knowledge and experience working with Microsoft desktop/laptop systems, Windows 7, Windows 8, Windows 10 and Microsoft Office Suite 2010 or higher
  • Excellent experience in support and troubleshooting in a Help Desk Support environment
  • Strong analytical, oral and written communication skills
  • Ability to learn new technologies as required for the job using documentation and other available resources
  • Previous experience in a Help Desk environment, Level 1 or Level 2
129

Corporate Trust Reconciliation Support Associate Resume Examples & Samples

  • College graduate
  • Experience with reconciliation of accounts, basic accounting, taking minutes and organizing presentations
  • Proficient in Microsoft Office Excel, Word, and PowerPoint
  • Strong auditing experience
130

Support Associate Resume Examples & Samples

  • Receive, control, and register all shipment coming into the store
  • Complete cycle counts as directed by Support Supervisor
  • Ensure the accurate processing of all Return-To-Vendors (RTVs), transfers, sends and damages based on Barneys New York policies and procedures
  • Ensure accurate completion of all markdowns in a timely manner
  • Consistently fill-in the selling floor to ensure all merchandise is displayed
  • Maintain an orderly and neat stockroom and receiving area
  • Well organized with the ability to be flexible based on the needs of the business
  • Must be able to work in a fast-paced, team-oriented environment
  • Ability to understand computer based reporting in the areas of inventory
  • 1 year of retail stock related experience
  • Experience in luxury retail
131

Client Support Associate, Investorline Resume Examples & Samples

  • Knowledge and understanding of industry regulations & standards
  • Broad knowledge and understanding of BMO InvestorLine Inc. products and services
  • Successful completion of Canadian Securities Course, Conduct and Practices Handbook, Derivatives Fundamentals Course and Canadian Options Course
  • University or Community College diploma/degree or equivalent experience
  • Strong math skills – ability to calculate margin requirements
  • The incumbent should be self-motivated and have the ability to work independently
132

Investor Support Associate Resume Examples & Samples

  • Requires FINRA Series 7 and 63 or 66 licenses
  • Prefer Series 4 and 24 licenses (required to obtain within 120 days of hire)
  • Prefers Bachelor's degree or equivalent work experience
  • Requires 2 years of financial industry experience
  • Must be willing to work in a Call Center environment
  • Prefer substantial knowledge of equity and option products, economic releases and their impact
133

Trading Support Associate Resume Examples & Samples

  • Accepts screens and routes telephone calls and maintains record of inquiries, as required
  • Operating standard office equipment and using required software applications, sufficient to create documents, spreadsheets, and business correspondence
  • Maintain currency in trading policies and procedures
  • High School Diploma or equivalent and one (1) year of experience in the financial services industry
134

At Your Service Retail Support Associate for Personal Shopping Resume Examples & Samples

  • Ensure the Personal Shoppers are ready for their appointments
  • Pull merchandise from the sales floor as directed from the Personal Shoppers
  • Return merchandise to the sales floor after appointments
  • Maintain a neat clean organized shopping environment for our guests
  • Ability to read and interpret documents such as memos
135

Practice Solutions Renewals Credit Support Associate Resume Examples & Samples

  • Experience with the overall loan process, particularly for Small Business
  • Working knowledge of credit
  • Sound judgment, logical reasoning and exhibits a strong drive for results and success
  • Adaptability to continuous learning and change
  • Strong leadership and decision making ability
  • Experience with closing loans and the overall loan process for Practice Solutions
  • Understanding of various business and personal financial statements
  • Understanding of credit culture and adhering to credit policies and guidelines
136

Store Support Associate Shoe Department Associate Store Resume Examples & Samples

  • Ensure returns, mis-mates and damages are handled properly per policy
  • Maintain Shoe department standards consistently
  • Minimum 1 year footwear experience in a retail environment preferred
137

Support Associate, Fashion Valley Club Monaco Resume Examples & Samples

  • Execute flow of merchandise in and out of the stock area
  • Process all merchandise shipments and immediately reports any discrepancies to the Store Manager
  • Properly fold or hang all merchandise in the stock area
  • Maintain constant awareness of merchandise replenishment needs
  • Ensure all customer shipments are prepared and processed for delivery
  • Have complete knowledge of the store's merchandise, back of house and front of house layout
  • Ensure stock area is organized, including merchandise supplies and display materials
  • Replenishment of supplies as requested by management
  • Assist any cleaning or maintenance issues that occur on the sales floor or in the stock room as necessary
  • Complete all transfers, markdowns, and consolidations and ensure their accuracy
  • Be aware of and understand the Management Team with inventory preparations and participate in the actual Inventory
  • Ensure visual standards are maintained throughout the store
  • Support visual team with store flips as necessary based on needs to the store
  • Assist in the execution of window changes and the dressing/styling of all interior mannequins on time and on concept
  • Execute merchandising based on markdowns and promotions as per corporate office or photo directives
  • Communicate store deficiencies i.e. lighting fixtures, visual standards and cleanliness
138

Support Associate, User Operations Resume Examples & Samples

  • Be the main point of contact for all community-related questions and escalations
  • Handle inbound inquiries from our Elite community users, Community Managers, PR, Legal and User Operations and resolve those issues over email, phone and/or video-conferencing
  • Moderate flagged content on Yelp’s Talk forum
  • Create new or edit existing messaging for outgoing emails to our users that is tailored to each unique issue at hand
  • Work cross-functionally with other departments at Yelp such as Product, Legal, PR, Marketing and Community Management
  • Conduct monthly meetings with Community Operations team to discuss relevant issues and bring important news/updates to highlight
  • Ensure contact information and changes to personnel on Community team are recorded and up to date
  • Conduct quarterly trainings for new hires in User Operations
  • Conduct quarterly trainings for new hires in Community Management
  • Optimize workflow by identifying and flagging case trends with management
  • Investigating site quality issues, like bugs
139

Practice Solutions New Money Credit Support Associate Resume Examples & Samples

  • Experience with closing loans and the overall loan process, particularly for Small Business
  • Must have working knowledge of credit
  • Can effectively collaborate/negotiate with business partners and assigned team to foster solid partnerships, teamwork, creditability and trust
  • Word and Excel proficiency
  • Experience with Sales Logix, GMS & AFS
  • Thorough understanding of business and personal financial statements
  • Information resourcefulness
  • Understanding of the Bank's credit culture and adhering to credit policies and guidelines
  • Ability to understand documentation exceptions with the ability to resolve/justify as appropriate
  • Understand 'Know Your Customer' policy
  • Four year college degree preferred
140

Procurement Support Associate Resume Examples & Samples

  • Daily review of contracts in draft status and resolving issues to release to active status
  • Monthly contract audits across SBGs
  • Using six sigma / lean methodologies, evaluate and recommend improvements to reduce inefficiencies and improve responsiveness
  • Prepare & Publish – Contract Metrics
  • Work closely with appropriate Indirect CST Lead’s to support proper uploading of all contractual data, ensuring compliance with pre-defined requirements
  • Vacation coverage for colleagues
  • Support Functional Transformation projects
  • Bachelors Degree in relevant field (business, engineering, technology, etc)
  • 2-5 years Procurement or Contracts experience
  • Experience with iMANY or similar contract repository
  • Demonstrated ability to coordinate requirements with multiple businesses
  • Data analysis experience using Excel
  • Experience working with remote teams globally
  • Excellent communication & Presentation skills
  • SAP experience is an added advantage
  • Six Sigma certification preferred
  • This support is for North America/Global & would require the individual to be flexible for night shifts
141

Merchandise Support Associate Resume Examples & Samples

  • Self motivated, able to work independently without close supervision, and have a team mentality
  • Ability to learn quickly and demonstrated multi-tasking capabilities
  • Goal oriented
142

Merchandise Support Associate Resume Examples & Samples

  • Merchandising/stocking the sales floor to enhance the sales experience for our customers
  • Organizing the warehouse to ensure ease of locating product
  • Complying with branch operational requirements by ensuring the following are completed in time and accurately: completing invoices, processing returns, receiving and processing replenishment shipments, maintaining branch stock/sales literature and event displays, conducting inventory checks, preparing and shipping orders as well as branch transfers, accurately completing all associated paperwork
  • Ensuring a clean and safe work environment at all times
  • Assisting in the physical inventory process
  • Demonstrating exceptional levels of service for both internal and external customers
  • Six months of merchandise/sales support experience in a retail or similar environment
  • Self-motivated, able to work independently without close supervision, and have a team mentality
  • Ability to learn quickly and
  • Demonstrated multi-tasking capabilities
143

Regional Support Associate Resume Examples & Samples

  • Manages time, attendance and payroll processes
  • Maintains employees’ personnel/timekeeping files
  • Processes all paperwork related to leaves, sabbaticals, transfers, etc
  • Enters changes electronically regarding both pedagogical and non-pedagogical personnel status changes, e.g., tax codes, marital status, number of dependents, jury duty, etc
  • Maintains per diem service data
  • Distributes payroll checks to all staff
  • Enters check cancellations online
  • Answers payroll related inquiries via e-mail and telephone
  • Performs online payroll inquiry functions as needed
  • Acts as a liaison to the Payroll Unit, Check Management Unit and the Health and Welfare Unit to follow up on problems
  • Trains and assists in supervision of staff on payroll and operations matters
144

Project Support Associate Resume Examples & Samples

  • Pre-analyzing client clinical study requests/requests for proposals (RFPs)/requests for quotes (RFQs) in order to set up study numbers and verifying with packaging or distribution project managers (PPMs or DPMs) for completeness and correctness
  • Working with the internal project management team and Sales representatives to write and finalize quotes. This may include internal meetings at Fisher Clinical Services. Allocating correct services, quantities and prices according to standard or client specific price lists
  • Administering quote and opportunity data in Salesforce. Finalizing quotes and retrieving quote approval according to corporate approval authority matrix in docusign or other systems if applicable
  • Population of client specific bid grids/budget grids/templates with quote data in order to enable clients comparing quotes with competition and/or allow budget allocation/forecasting
  • Coordination and communication of all relevant activities, both internal and external to ensure that all quotes are ready for the start of the study or as required by the customer
  • Use of appropriate project planning tools such as Salesforce reports to communicate milestones and critical path activities and responsibilities
  • Timely provision of quotes and other information to customers if applicable
  • Consideration of GMP requirements in all areas of responsibility
  • Demonstrates and promotes the company vision
  • Accredited college/ university or recognized professional degree, preferably in a health related field
  • Clinical trial experience preferred. A minimum of 1-2 years of successful experience in project management as a Project Support Associate in packaging or distribution or in an appropriate position highly desirable
  • Good understanding of clinical trials and the services that Fisher Clinical Services is able to provide
  • Good organizational, planning, verbal, written and numerical skills with the ability to analyze and define solutions, calculate study numbers and manage multiple tasks to meet strict deadlines
  • Good customer management skills; proactively anticipates, understands, and responds to the needs of clients to meet or exceed their expectations
  • Able to learn and master all internal systems associated with projects (i.e. Salesforce, GPMS, Docusign and Quoting System)
  • Proficiency in personal computer applications (e.g. Microsoft Word, Excel, PowerPoint, Access, Outlook)
  • Excellent communication skills, written and oral
  • Project coordination skills and competencies
145

Inside Sales Field Support Associate Resume Examples & Samples

  • BA/BS Degree with a minimum 2 years of customer interactions with sales management or business equvualtent experience
  • Microsoft Office, SalesForce.com or similar systems to include user training
  • Daily contact with customers, project management and other members of the sales team
  • Verbal and written presentation skills and the ability to manage multiple tasks in a dynamic environment
  • 8:00 AM – 5:00 PM Mon – Fri with occasional stretch hours/Some travel within North America may be required
  • Working in a fast paced and dynamic environment
146

Loan Support Associate Resume Examples & Samples

  • One to three years of experience in lending and loan documentation and processing
  • Basic knowledge of assigned (consumer, commercial, corporate, trust, private client and/or residential) lending and loan documentation and processing policies and procedures
  • Some knowledge of credit analysis, lending operations, and credit administration
  • Strong analytical, problem-solving and negotiation skills
  • Excellent customer service/relations skills
147

Consumer Support Associate Resume Examples & Samples

  • Understanding of how to anticipate, recognize, and deal effectively with existing or potential conflicts at the individual, group, or situation level; ability to apply this understanding appropriately to diverse situations
  • Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply this knowledge appropriately to diverse situations
  • Knowledge of and ability to develop collection strategies in all areas of collection and credit/financial reporting for an organization
  • Knowledge of and ability to utilize practices, tools, and techniques for communicating with a customer
  • Knowledge of methodologies, tools and techniques for specific products; ability to develop product line processes and strategies
148

Loan Support Associate Resume Examples & Samples

  • Knowledge of and ability to design, implement and evaluate standard operating procedures affecting daily and strategic business operations in order to increase operational efficiency
  • Knowledge of and ability to bring a reported problem to successful resolution
  • Knowledge of major functional processes and associated operating requirements; ability to apply this knowledge appropriately to diverse situations
149

Finance Operations Support Associate Resume Examples & Samples

  • Manage strategic projects to successful completion, whether global or regionally oriented, by leading project teams whose members can represent a wide range of BlackRock functional groups across regions
  • Execute ongoing worldwide end user training for Finance platforms including Oracle R12
  • Experience with the procure to pay lifecycle
  • Ability to design and execute SQL queries accessing Oracle Financials database
150

Finance Operations Support, Associate Resume Examples & Samples

  • Ensure key executives and stakeholders are kept informed and engaged
  • Execute ongoing worlwide end user training for Finance platforms including Oracle R12
  • Experienced project manager with focus on business analysis and operational process design
  • Administrator/power user of one or more of Oracle Financials, HFM, IBM Cognos TM1, IBM Cognos BI
  • Clear communicator, written and verbal, able to articulate and present strategic and tactical objectives including underlying business rationale with appropriate audience sensitivity (e.g. project team, firmwide functional partners, project stakeholders, senior management, etc.,)
  • Self-starter able to drive positive progress proactively with limited manager direction
151

Senior Oversight & Support Associate Resume Examples & Samples

  • Responsible for Cross-functional team data-cleansing
  • Assist in rectifying post LIQ implementation issues (LIQ being the firms Loan booking system)
  • Manage operational risk issues with compliance
  • Assume responsible for the Assurenet process between LIQ and FTP (FTP is the firms General Ledger posting system) in addition to the Rec6 reconciliation and daily and month-end reporting
  • Understanding of LIQ accounting including PNL (profit and loss) event impact
  • Ability to analyze credit agreements and related documentation
  • Able to make decision on rectifying post implementation issues
  • Responsible for the approval and closing of deals and Trades
  • Focus on operation risk rises and ensure best practice
  • The individual in this position will have to develop in depth understanding of the current system infrastructure including interfaces, analyze, document, be able to explain any negative impact due to post implementation changes, identify outstanding issues and utilize knowledge and judgment to develop a remediation plan
  • LIQ processing and Table Mapping
  • Understanding Credit agreements and other legal documents associated with Deal closing
  • Understanding Primary, Secondary and Third Party Trading
  • Minimum of 5 years’ experience in the Loans and LIQ
152

Web Operations Support Associate Resume Examples & Samples

  • Comfortable at the command line
  • Portfolio of work on Github
  • Able to troubleshoot using server logs / Splunk
  • Conceptual and practical knowledge of networking, ports, and protocols
153

Case Support Associate Resume Examples & Samples

  • Respond to both phone and email questions about Sun Life’s individual life and health products for the CSF channel
  • Provide training to CSF advisors on the illustration tools used to support Sun Life’s life and health products by answering phone and email questions related to these tools
  • Provide life and health product training to advisors and managers via phone and email
  • Assist the individual life and health product and marketing teams with the launch of new or enhanced initiatives by answering questions relating to these new initiatives
  • Assist the CSF Advisors with product illustrations that do not require advanced knowledge of the product or sales support
  • Assist the Advanced Case Managers by completing the special insurance quote requests using various illustration tools
  • Participate in Outbound contact campaigns designed to raise awareness of team and its ability to support Advisors in proactively identifying and driving sales
154

Edge Support Associate Resume Examples & Samples

  • High School graduate
  • Bachelor's Degree (4 yr)
  • Ability to utilize technology to work smarter and improve the level of service to constituents
  • Intermediate to advanced computer skills
  • Basic Excel skills for functional usage, data manipulation, and reporting
  • Basic SQL knowledge
  • Strong Informing/ Written Communications
  • Time Management/ Organizing
  • Learning on the fly
155

Student Support Associate Resume Examples & Samples

  • Remuneration: £24,000 per annum pro rata
  • Length of contract: 9 month contract (September 2016 – May 2017)
  • Provide advice and support to Pearson Business School students, acting at all times to enhance the student experience and working environment
  • Act as personal tutor assistants for specific students, monitoring their attendance, performance and well-being on a regular basis throughout each term
  • Regularly meet with, coach and help develop individual students
  • Work with Pearson College Programme Leaders to develop and implement new initiatives to improve the student experience and academic performance
  • Reinforce Registry communications to students
  • Advise Pearson College’s Senior Management Team on developing the student culture of the College. This will involve liaising with internal and external student organisations, and other stakeholders including the Pearson college management team, to help us shape a culture of integrity, high academic standards and enterprising ambition
  • Work as a team to prepare and distribute weekly student communications, and set up regular events for academic and industry staff to meet with students
  • Assist the management team to develop the Pearson College alumni community
  • Have responsibility for one or more of the following designated developmental areas under the direction of the relevant Programme Leaders, and Pearson Business School Management team throughout the Autumn 2016 and Spring 2017 terms
  • A strong understanding of Pearson College’s student (customer) culture and work ethic
  • Recent graduate with at least a 2:1 degree
156

Client Service Support Associate Resume Examples & Samples

  • Financial services industry experience preferred, but not required
  • 1-3 year’s customer service experience preferred
  • Strong client service skills and a true passion for exemplary customer service
  • Bachelor’s degree in a related field or you could have a good amount of relevant work experience
  • Proficiency in Microsoft Office products (Outlook, Word, Excel)
  • Ability and/or desire to achieve advisory licensing in future – we’d like to invest in you too!
  • Proven ability to multi-task and work through changing requirements
  • Ability to handle complex client issues and escalations with patience and professionalism
157

Transaction Support Associate Director Resume Examples & Samples

  • Evaluate historical and pro-forma financial information and identify trends and fluctuations that may impact cash flow requirements and deal valuation
  • Identify issues for purchase price reductions, deal structuring, or deal termination and communicate advice to clients
  • Identify post-acquisition action steps to achieve anticipated earnings and cash flow improvements
  • Research and assess technical accounting issues and evaluate implications on transaction valuation and structuring
  • Plan, prepare and review deliverables in various forms including written reports, presentations and discussions with clients, EY teams and other parties
  • Understand EY's service offerings and actively identify opportunities to serve clients better
  • Help people to develop through effectively supervising, coaching and mentoring all levels of staff
  • Conduct performance reviews and contribute to feedback for all levels of staff
  • Contribute to people initiatives, including recruiting, retaining and training Transaction Support professionals
  • Understand, follow and communicate workplace policies and procedures to all levels of staff
  • Build strong internal relationships with members of the Transaction Support team and other EY services
  • Live our shared cultures and values at all times and encourage members to do the same
  • Support Vision 2020’s “Highest Performing Teams” aspiration
  • CA (SA) is preferred
  • Corporate Finance experience with 8+ years post article experience
  • Thorough knowledge of the transaction environment
  • Understanding of purchase accounting and transaction structures
  • Knowledge of IFRS
  • Understanding of Quality & Risk Management (Q&RM) procedures
  • Professional accountancy qualification
  • Strong academic record, including a degree
  • Excellent analytical and interpersonal abilities
  • Ability to work well within a team
  • Strong client and relationship-building skills
158

Accounting Support Associate Resume Examples & Samples

  • The purpose of this department is analysis and reporting related to agent commission disbursements. The Senior Associate is responsible for
  • Handling inbound inquiries from the agent and agent support areas through calls and emails
  • Provide responses based on master data and payroll knowledge
  • Provide basic reconciliation of pay related issues
  • Handling Sales and Conversions processes
  • Completing various SOX controls
  • Communicating with field and other areas on various agent payment activity
  • Experience working in a business environment, prior customer service/call center experience is a plus
  • Working knowledge of Microsoft Office suite (Microsoft Excel, Word, Access and Outlook). Prior experience with SAP (ISCD and FICO) preferred
  • High school diploma or GED required. Associate or Bachelor degree a plus
  • Understands basic Accounting/Math principles
  • Basic problem solving skills
  • Ability to prioritize work and organize own time to meet required deadlines
  • Ability to research complex transactions while using analytical skills
159

Member Support Associate Resume Examples & Samples

  • Field requests directly from members via phone or e-mail; listen intently and identify needs
  • Help educate members and prospects in the moment regarding our web-site, services available, how we are organized for our customers, etc
  • Execute against and resolve certain administrative requests/issues (web-site access, meeting or teleconference inquiries, customer data collection and maintenance etc…)
  • Assist Member Support Center Management in documenting, tracking, and analyzing request trends, issues with inbound process, request fulfillment metrics, and inbound volume patterns in order to improve service execution
  • Superior interpersonal skills; excellent written & oral communication skills; exceptional facility in scripted and extemporaneous speaking
  • One to two years of Customer Service experience preferred
  • University degree in a related discipline
160

Client Support Associate Resume Examples & Samples

  • Execute against and resolve broader product and service inquiries (how to find specific research on our web-site, explain specific products or services available for a given topical area, articulate CEBs value, etc…)
  • Escalate members and their requests directly to functions or individuals that can best address their needs either in the moment or in follow-up
  • Communicate and collaborate with relevant internal functions to resolve member issues and improve service execution
  • Assist with Service and Marketing campaigns through inbound support and lead management activities; including basic lead qualification and prospect outreach via e-mail or phone
  • Superior customer/member service ethic
  • Effective time management skills and ability to meet deadlines; demonstrated poise and grace under pressure; demonstrated initiative and resourcefulness; ability to build relationships and work well across functions
  • Strong work ethic; strong attention to detail; ability to work well with others
  • Strong typing and computer/phone navigation skills required
  • College degree in a related discipline
161

Telemetry Tech / Clinical Support Associate Resume Examples & Samples

  • Demonstrated experience in patient care services areas
  • Must have valid CPR certification, completion of Telemetry class and demonstrated competency by passing EKG rhythm exam
  • Demonstrated understanding of the heart's electrical system and ability to differentiate EKG rhythms accurately
162

Program Support Associate, D Operations Resume Examples & Samples

  • Help develop and coordinate monthly district-level family and community engagement activities
  • Oversee records management, including managing inquiries from students and families from closed schools
  • Perform work in SESIS, LCGMS and ATS to manage requests from students, staff, and select government agencies/CBOs
  • Provide procurement support for the District office
  • Assist in related office tasks such as mailing, faxing, filing records, maintaining supply and inventory, telephone inquiries, and related work
  • Education and/or experience which is equivalent to "1" above
163

Admin Support Associate Resume Examples & Samples

  • High school degree required
  • Minimum of 0-3 years relevant experience working in a medical or scientific research setting or comparable technology-oriented business environment is preferred
  • Knowledgeable of computer applications including Microsoft Office, Microsoft Outlook, and Excel
  • Strong customer service skills and the ability to interact professionally with peers, leadership and external contacts
  • Must posses the ability to maintain confidentiality and pay attention to detail
  • Excellent ability to organize, prioritize and follow-through
164

Merchandising Support Associate Resume Examples & Samples

  • 20%-Vendor Setup and Support
  • 20%-Store Ticket Resolution
  • 20%-Pricing Execution and Support
  • 15%-Assortment Maintenance and Support
  • 25%-Special Projects as assigned (e.g., new SKU set-up, buyback execution, fee compliance support, etc.)
  • Strong Retail and Merchandising knowledge/skills
  • Good Communication and telephone etiquette
  • Microsoft Office Applications
  • Ability to balance large workloads and manage competing priorities
  • Excellent communication Skills
  • Organization Skills
165

Support Associate Resume Examples & Samples

  • Degree in computer science or engineering
  • Proficiency in Japanese is a must (spoken, written and customer management)
  • Good English communication skill
  • Strong team player who learns and adapts quickly
  • Relevant work experience in an IT related consulting/support/development job for 1year at least
  • SAP related experience is preferred
166

Support Associate Resume Examples & Samples

  • Taking ownership of technical issues, and working with our Development
  • Creating internal/external content for our knowledge base
  • Involvement in product testing and validation
  • Root Cause Analysis of reported incidents
  • Participation in global internal projects around support processes, infrastructure requirements and quality assurance
  • Provide consulting for customers on procedural issues and queries
  • Degree in Information Technology/Computer Science/Finance areas or University Students close to closure
  • Knowledge in Financials would be a benefit
  • Excellent customer focus and communication skills (oral/written)
  • Fast learner with IT affinity
  • Spoken and written English language skills are required
  • Spoken and written German language skills are preferred
  • Various positions are available for fresh graduates and candidates with relevant work experience
  • Accounting, Financials, Banking or Insurrance knowledge is advantage
  • Deep knowledge in any SAP FI product
  • Experience in Support or Software Development or IT
  • Programming skills, knowledge in Object Oriented Programming (Java, C++, ABAP/4 etc) is advantage
167

Commercial Transaction Support Associate Resume Examples & Samples

  • Serve as an advisor to the field on best practices for quote-to-cash using SAP’s internal systems
  • Improve productivity and efficiency of commercial transactional processes, resulting in less revenue at risk and less bottlenecks during peak times
  • Troubleshoot quote-to-cash systems issues and provide real-time and formal field enablement
  • Work closely with Subject Matter Expert teams (Pricing, Revenue Recognition, Contracts/Legal) in guiding the field on how to commercially transact deals using SAP’s internal systems
  • Focus on ensuring customer needs are understood and efficiently addressed in the deal processing cycle
  • Address and/or escalate issues with Booking and Order-to-Invoice
  • Support quote setup in CRM to mirror the deal structure
  • Provide guidance on the deal approval process to help accelerate the transactional processing cycle
  • Ensure continuous quote-to-cash process and quality improvements
  • Monitor process compliance and compliance to SAP-wide standards
  • Liaison with Shared Service Center personnel to resolve system or process related bottlenecks
  • 2-5 years of professional working experience
168

Support Associate Resume Examples & Samples

  • Providing direct technical assistance for customers via our Customer Service System
  • The position is available for fresh graduates and candidates with relevant work experience
  • Higher educational degree obtained or close to closure
169

Service & Support Associate Resume Examples & Samples

  • Analysis of complex SAP software solutions and technologies such the SAP HANA Database Platform
  • Interest in topics like solution optimization, datacenter operations and high availability concepts
  • Good communication skills to handle and explain complex customer situations
  • Your personal mentor will help you to develop into your expert role by elaborating an individual development plan
  • Degree in Information Technology, Mathematics, Physics or Technical Engineering
  • German and English is a must as well as an European Citizenship
  • You have some experience as a technology consultant in SAP implementation projects
  • You have some experience with SAP HANA
  • You have programming skills in at least one language e.g. (ABAP, JAVA, C, C++, SQL or similar)
170

Support Associate Resume Examples & Samples

  • The Support Associate/Engineer is responsible for assisting our customers by troubleshooting issues, and providing solutions for reported incidents. It combines post go‐live customer support and/or system administration. Main responsibilities include the following
  • Use knowledge-centred support methodologies to troubleshoot complex customer problems, and provide the best available solution or workaround within the agreed service levels
  • Liaise with development support to ensure timely correction of code errors / bugs identified
  • Provide Mission Critical Support on weekend and evening shift as scheduled
  • Proactively drive next generation support for our customers (e.g. Expert Chat, Product Expert on Demand Sessions, Customer Webinars etc.)
  • Identify gaps and develop supportability tools to ensure SAP Product Support continues to deliver best in class service and support models for our customers
  • Work collaboratively with SAP colleagues from Product Support and other lines of business to ensure our customers receive the best possible service 24*7
  • Customer First attitude
  • Innovative & creative approach to problem solving coupled with advanced diagnostic & technical analysis skills
  • Basic understanding / familiarity with SAP products & solutions (e.g. SAP HANA, SAP FIORI, S/4 HANA, SAP CRM, SAP PLM, Success Factors, Hybris etc.)
  • Excited by the latest innovations & technologies and how these will affect our future (mobile, in-memory, cloud, big data, IoT, predictive analytics, machine learning etc.)
  • Proficiency with different operating systems (Unix \ Linux, MS Windows)
  • Some knowledge of object orientated programming (ABAP, Java, SQL)
  • Good time management and multi-tasking capabilities
  • Excellent communication & presentation skills (written & oral)
  • Strong interpersonal skills and assertiveness
  • Good understanding of relational databases (Oracle, MS SQL, SAP® HANA)
  • Strong team player who is also comfortable working on own initiative
  • Flexibility with working hours
  • Familiarity with general business terms and processes
  • Prior internship or fulltime experience in Technical Support, Software Development, IT, or Quality Assurance helpful, up to 2 years
171

Support Associate Resume Examples & Samples

  • Bachelor or Master Degree in IT / Mathematics / Engineering or close to closure
  • Ready for continuous learning and improvement
  • Open personality and professional communication style
  • Creative mind-set / out-of-the-box thinking
  • Experience in Support, Software Development on other IT field is a plus
  • Knowledge in any SAP product is a plus
172

Management Support Associate Resume Examples & Samples

  • Managing calendar, potentially also including calls and voicemails
  • Monitoring actions and manage reminders
  • Managing internal and potentially external correspondence
  • Arranging meetings for Managers including co-ordination of Team Meetings and external events
  • Co-ordination of travel arrangements, including organizational preparation and follow up like booking of travel expenses
  • Booking meeting rooms / venues for the team
  • Managing Workflows and monitoring items like vacation requests, purchase orders, internal orders, distribution lists, Inventory etc
  • Perform and monitor purchase activities (e.g. office material, business cards, 3rd Party purchasing), including master data creation and administration, creation of shopping carts
  • Manage shared drives and communities
  • Central contact and all other ad-hoc support as needed by Manager and his/her team
  • Resolving issues with limited complexity within clearly defined framework of departmental guidelines and practices
  • Maintaining up-to-date filing and reference systems
  • Potentially supporting internal projects
  • Executive secretary or administration degree are preferable
  • Knowledge in Excel, Word and Power Point
  • Attention to detail and high motivation
  • Calendar and correspondence management
  • Experience in an international environment
  • Fluent in German
  • Advanced English
  • ISP knowledge
  • Proactive nature
  • Experience as an administrative/management assistant
173

Support Associate Resume Examples & Samples

  • 1) Incident Solving and proactive support
  • Analyze and resolve customer incidents by means of Knowledge Base Articles, solved incidents, forums documentation or verifying Business Configuration/Fine Tuning entries or hardware parameters
  • Perform root cause analysis and provide solutions in complex environments for specific fields/areas if required
  • Report errors to development organizations and cooperate with them to identify possible resolutions
  • 2) Additional tasks
  • Being involved in the creation of supportability and analysis tools that will help the customer to analyze and solve their problems
  • Continuous training is provided to ensure a smooth start and a career development in the Support Engineer role, learning about different SAP products. You will be part of a fun and supportive team, always at hand to help with your development
  • Recent graduate in Computer Engineering (or other degrees in Technology or Scientific areas with understanding of programming languages)
  • Fluent in English (oral and writing), German is desirable
  • Customer service oriented person
  • Analytic thinking, problem solving and communication skills
174

Intern, Support Associate Resume Examples & Samples

  • Incident solving and proactive support
  • Processes
  • Perform root cause analysis and provide solutions
  • Report errors to development organizations (IMS/BST) and cooperate with them to provide corrections
  • Being involved in the creation of supportability tools that will help the customer to analyze and solve problems
  • Attend e-Learning Lessons, Remote Training Sessions, Classroom Training and Coaching
  • Share and document knowledge through creation of Wiki entries and Knowledge Base Articles
  • Get certified in Classroom Training or e-Learning Lessons regarding Product Support processes
  • Bachelor or Master Degree in a Technology or Scientific area
  • Fluent in English (oral and writing), German is a plus
  • Good understanding of programming languages
  • Customer oriented person
  • Analytic thinking
175

User Support Associate Resume Examples & Samples

  • Provides support to end-users, internal users, or partners. Serves as the liaison between the IS department and the end user on issues related to desktop computers, laptops, printers, network connectivity and remote access. Also, provides first line support to end users for PC, server or mainframe applications, and hardware. Simulates or recreates a process to resolve operating difficulties and may interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problems. Prepares PCs for deployment and provide education and/or training to end user. Handles basic support of hardware, applications and operating systems, technical consultation and networking
  • Provides first line support to end users for PC, server or mainframe applications, and hardware through troubleshooting
  • Simulates or recreate processes to resolve operating difficulties and recommending system modifications to improve performance
  • Interacts with networking services, software systems, and applications as appropriate for problem resolution
  • Prepares PCs for deployment and provide education and/or training
  • Assists in supporting and training company users about online communication services and client hardware and software operating environments
  • Serves as a productive project team member by completing assigned tasks
  • Performs software installations on company computers and configures applications as specified
  • Responds to help desk hotline and maintains accurate information within the IS tracking system
  • Assists in the evaluation of business problems, evaluates and recommends vendor packages, and implements required software
  • Establishes a positive relationship by demonstrating a sense of urgency in interactions with clients
  • Organizes and follows complex and/or detailed technical procedures
  • Performs hardware diagnostics for company computers and maintains partnerships with manufacturers and vendors
  • Proactively promotes positive customer relationships and mentors others to ensure customer satisfaction
  • Creates ad hoc work groups to analyze problems, develop solutions, and communicate solutions effectively
  • May lead projects that require directing the work of others and with some latitude on actions or decisions
  • May manage timelines and resources, and may lead implementation efforts to completion
  • Bachelor's Degree or its International Equivalent - Computer Engineering, Computer Science, Information Technologies or Related Field
  • 5+ years of experience providing end-user phone support for current PC desktop and application software OR installing, upgrading, troubleshooting and repairing personal computers in a network environment
  • Prior work experience in a non-governmental organization (NGO)
  • Advanced skills in MS Office Suite (Word, Outlook, Excel, PowerPoint, and Access) and data entry / accounting systems
  • Ability to multi-task and set priorities for self and manage time to achieve goals / complete projects on or ahead of due date
  • Understands the goals and objectives of the department, and own job standards
176

Procurement Support Associate Resume Examples & Samples

  • Knowledge of P2P process and policies
  • Develop and maintain monthly reports to communicate findings and action plans
  • Extract monthly spend of P Card usage, Input and validate spend data using Compliance tool. Communicate spend details to Primary Manager for approval
  • Maintain the YTD PCARD spend, CO- Ordinate with Users and Primary Manager for any deviations observed. Track all the Violations for the month and take necessary action on violated accounts
  • Assist P Card Users in case of deviated transaction for approval
  • Provide training to card holders and new joinees within the team
  • Maintain repository for vendor creation & responses
  • Action all mail queries coming into the process generic mail box within 24 hrs from the time of receipt
  • Determine Root cause failure mode analysis
  • Handle all other ad-hoc tasks assigned from time to time by the stakeholders
  • Support Commodity Managers / Global Commodity Team Leads on Sourcing Projects, Vendor Maintenance (AVSF), Invoice Issue Resolution, Supplier Data Validation etc…
  • A Bachelors Degree with a minimum of 0-3 years of experience in Procurement / Sourcing
  • Ability to manage large volumes of data
  • The candidate must have excellent interpersonal and communication (verbal & written) skills with all levels of employees and management as the candidate will be required to liaise independently with stakeholders
  • The candidate should be well versed with Microsoft Products like Excel, Word and Outlook
177

Procurement Support Associate Resume Examples & Samples

  • A Bachelors Degree (Chemistry background is preferable, however any graduate should do as well provided they have the below expertise)
  • The candidate must have excellent interpersonal and communication (verbal & written) skills
  • Working knowledge of MS Office (Excel(V-lookup, pivot etc), PowerPoint and MS word )
  • Candidate should have Good Email etiquette
178

Client Technial Support Associate Resume Examples & Samples

  • Responds to customer technical problems/issues related to hardware, software and networking via e-mail and phone
  • Assists customers by diagnosing problems and providing resolutions for technical and service issues
  • Uses troubleshooting techniques and tools to identify products that are defective and follow guidelines in issuing service calls/contacts
  • Advises/educates customers within procedural guidelines to ensure a complete solution to their technical or service questions
  • Identifies and provides input on unique or recurring customer problems
  • Remains knowledgeable of Dell's product line, current industry products and technologies
  • Focuses on delivering a positive customer experience according to Dell standards
  • Monitors and tracks issues to ensure accurate resolution
  • Reviews and distribute pertinent cross-functional information
  • Escalates more complex customer technical issues to senior level support
  • Resolves complex issues forwarded by technicians or peers (e.g. executive technical escalations)
  • Solves problems for customers with challenging expectations (often escalated or irate)
179

Admin Support Associate Resume Examples & Samples

  • Responsible for data entry and may handle mass mailing projects
  • Responsible for scheduling meetings, including conference room scheduling
  • Coordinates travel arrangements, including completing travel expense reports and reimbursements
  • Reconciles p-card transactions
  • May assist with the onboarding of new staff members. Where applicable, assists in obtaining keys, lockers, lab coats and notebooks
  • Responsible for ordering of supplies and ensures equipment is maintained, including copiers on all CB floors
  • Responsible for general office duties such as copying, filing, faxing, sorting mail, greeting visitors and maintaining the cleanliness of office area
  • May be asked to cover for other administrative support staff during absences
  • As member of the CB Business Office, participates in weekly/monthly group meetings
  • Assists with department-wide events, such as seminars, retreats, and holiday parties
  • Perform duties related to other special projects as required
  • High school degree required, college degree preferred
180

Lead Support Associate Resume Examples & Samples

  • Greets and assists customers as needed in order to maintain the highest level of customer service
  • Maintains and operates point-of-sale systems efficiently and accurately
  • Drives customer loyalty program participation, including sign ups and rewards processing at check-out
  • Participates in the freight flow process including truck unloading, stocking, merchandise presentation and recovery
  • Participates in furniture department operations including carry-outs and display assembly as needed
  • Maintains appearance of the store’s interior and exterior to company standards including light maintenance duties and cleaning
  • Performs daily front-end maintenance including check stand cleanliness, replenishment of merchandise and supplies and floor safety
  • Performs other tasks as assigned by Store Leadership, such as cart retrieval, shrink control and safety-related tasks
  • High School Diploma, GED or equivalent work experience required. Must be at least 18 years of age
  • Ability to work a flexible work schedule including nights, weekends and holidays required
  • Prior retail leadership experience preferred
  • Ability to lift, carry, push, and pull a minimum of 50 pounds required. Ability to unload freight, to move product onand off of store shelves, to walk, stand, bend, stoop, or kneel for long periods of time, and to move freely throughout store on a continual basis required
  • Strong organizational, communication, leadership, presentation and interpersonal skills required
  • Basic English literacy, math, and PC skills required
181

Corporate Risk-finance & Risk Cfo-crmo-na F&O & OTC Clearing Credit Risk Support Associate Resume Examples & Samples

  • Future & Options Limits Management
  • 2-5 years derivative/clearing and or F&O industry/markets knowledge
  • Related product experience is preferable
  • Pro-active/self-starter
  • Ability to deliver value in a timely and accurate manner
  • Proficient in Microsoft Office applications, strong Excel experience required
182

Imaging Support Associate Resume Examples & Samples

  • Medium written and oral communication skills in German
  • Bachelor degree or 1 to 3 years of relevant working experience is preferred. Degree in visual communications is considered an advantage
  • Advanced computer literacy in Microsoft Office (especially MS Excel) applications. Photoshop / Image editing also preferred
  • Desire to work in a fast-paced, challenging environment and passion for delivering great customer experience is required
  • Attention to detail and high capability to work on different projects in parallel
  • Creative and analytical problem solver with a passion for operational excellence
183

Merchant Support Associate Resume Examples & Samples

  • Provides prompt and efficient service to Amazon Restaurants Merchants via phone and email, including the appropriate escalation of Merchant issues
  • Maintains acceptable performance metrics including quality, productivity, first contact resolution, and attendance
  • Maintains a positive and professional demeanor, always portraying the company and our mutual customers in a positive light and effectively managing sensitive issues
  • Contributes to a positive and collaborative team environment
  • Liaises with other departments as required to resolve Merchant issues and questions
  • Demonstrable skill in using a desktop computer system, including Windows, Common web browsers (Internet Explorer, Firefox, and Chrome), and basic familiarity with MS office tools (Outlook, Word, and Excel)
  • Ability to maintain levels of confidentiality and data security standards
  • Weekend work required
  • Previous experience in a customer service role strongly preferred
  • Demonstrate appropriate sense of urgency for contact response time in the face of variable workflow
  • A bias for action and an ability to deal with ambiguity. Can work effectively and drive change in loosely defined situations
  • Ownership and proven track record of working projects to completion
  • Embrace constant change with flexibility and good grace
  • Exemplary performance record, particularly with regard to quality & productivity
  • Strong time management skills with a high degree of flexibility
  • Experience prioritizing multiple tasks of competing priority with the ability to meet deadlines
  • Strong candidates will demonstrate the ability to work independently with the upmost professionalism, integrity, and dependability
184

Production Support Associate Resume Examples & Samples

  • Assist with the preparation of and write presentations and pitch materials for new business pursuits and Offering Memorandums
  • Perform complex financial analyses, including cash flow projections with complex financing structures, Argus valuation models, and sensitivity analyses – Proficiency in ARGUS (using it in the workplace) is a requirement for this role
  • Assist with preparation of client deliverables and presentations which influence and provide impact for the client
  • Organize historical client contact / activity
  • A Bachelor’s degree in Finance or Real Estate with excellent academic credentials from an accredited institution, university or college is required
  • ARGUS, financial modeling, financial analysis and market research experience is required
  • Four to five years of work experience in Finance or Real Estate is required
  • Highly proficient in commercial real estate analysis
  • Outstanding computer orientation and proficiency with Microsoft Office Suite software (Word, Excel, PowerPoint, Access, Project and Outlook)is required
185

Asset Based Lending Support Associate Resume Examples & Samples

  • Appreciation of the changing economic, social and governmental environment in US
  • Appreciation of a client focused environment
  • Appreciation of working in a global environment
  • Minimum of 2-3 years’ experience in the Commercial or Corporate Banking environment
  • Good prioritising, organisational and time management abilities
186

Retail Support Associate Resume Examples & Samples

  • Recover shoe sales floor and scan inventory back into stock
  • Maintain integrity of shoe inventory by ensuring accuracy of scanning and placement
  • Communication Skills: Excellent written and verbal communication skills. Ability to interpret instructional documents such as safety rules, operating and maintenance instructions, and procedure manuals
  • Other skills: Ability to collaborate and function as a member of a team. Must possess a strong sense of urgency. Should be comfortable with the use of computers and frequent use of RF equipment
187

Furniture / Big Ticket Support Associate Resume Examples & Samples

  • Expedite the receiving and processing of all merchandise
  • Assist with customer carry-out functions
  • Place merchandise on transfer equipment and deliver merchandise to the selling floor in a timely fashion
  • Replenish merchandise on selling floor as needed
  • Maintain stockroom organization and cleanliness
  • Assist with moving large pieces of furniture
  • Conduct merchandise transfers and process damages
  • Assist with merchandise floor moves and other merchandise projects as needed
  • Participate in the inventory taking process
  • Adhere to all safety and security policies and procedures
  • Share equally in the operational responsibilities of the stores
  • Understand and properly execute all systems and equipment
  • Demonstrates an energetic and positive attitude
  • Ability to read and interpret documents such as memos, safety rules, policies and procedures
  • Ability to communicate effectively with peers and management
  • A team player who possesses the ability to work in a learning environment
188

Stock Support Associate Resume Examples & Samples

  • Replenishment of product to the sales floor
  • Fold or hang all merchandise according to visual standards
  • Ensure visual standards are maintained throughout the store
  • Execute merchandising based on markdowns and promotions as per corporate office or photo directives
  • Utilize the “Store Experience Walk through Action Plan”template and file in visual binder
  • Communicate store deficiencies i.e. lighting fixtures, visual standards and cleanliness
  • Must have an eye for merchandising, creative display and visual standards
  • Excellent interpersonal skills leading a team environment
  • Excellent time management/project skills
189

Furniture / Big Ticket Support Associate Resume Examples & Samples

  • No specific educational accomplishments are necessary
  • Ability to interpret instructional documents such as safety rules, operating and maintenance instructions, and procedure manuals
  • Basic math functions such as addition, subtraction, multiplication, and division. Able to use a calculator
  • Self-starter, able to work independently and as part of a team and must have good time management skills
190

Scientific Support Associate Resume Examples & Samples

  • Performs research and/or development in collaboration with others for projects
  • Makes detailed observations, analyzes data and interprets results
  • Exercises technical discretion in the design, execution and interpretation of experiments that contribute to project strategies
  • Prepares technical reports, summaries, protocols, and quantitative analyses
  • Maintains high level of professional expertise
  • May participate in scientific conferences and contribute to scientific journals
  • Uses professional concepts in accordance with company objectives to solve complex problems in creative and effective ways
191

Seasonal Support Associate, Madewell, Newbury Resume Examples & Samples

  • Friendly, helpful and always smiling, for starters
  • Be the best at what you do by achieving all your goals
  • Bring your smarts; we want thinkers who do the right thing (we’re allergic to lots of policies + procedures)
  • A track record of working productively on a diverse team
192

Practice Support Associate Resume Examples & Samples

  • Ensure timely update and reconciliation of data basis
  • Ensure proper budgeting &planning of Resources tool
  • Ensure proper production of reports
  • Ensure proper formatting, printing, binding of reports
  • Perform filing of client and other business related documents on a constant basis Ensure that archiving procedures are implemented in time. Keep an accurate log of files and archived documents
  • Support arrangements of meeting and conferences as required or as assigned
  • Operate within established procedures and standards
  • Excellent interpersonal and communication skills, and the ability to effectively interface with personnel at all levels
  • Dependability, business maturity, enthusiasm and a positive, professional attitude
  • Strong work ethic. Able to work under the minimal supervision and be proactive and initiative
  • Knowledge and understanding of office administration and office practice and procedures
  • Excellent knowledge of Azerbaijani, English and Russian both written and spoken
  • Proficient IT skills (Word, Excel, Power Point)
  • 2-3 years of administrative work experience
193

Brokerage Support Associate Resume Examples & Samples

  • Bachelor’s in Real Estate, Economics, Finance, preferred
  • 2 to 5 years Project Management experience
  • Real Estate experience, preferred
  • Business-to-Business sales experience, preferred
  • Financial/analytical skills
  • Verbal/Written Communication skills
  • Procalc, preferred
  • Argus, preferred
  • Finance modeling
  • Establish trust and credibility
194

Processing Support Associate Resume Examples & Samples

  • Basic personal computer skills
  • Must be reliable
  • Capable of doing repetitive tasks such as lifting, standing, sitting, reaching, twisting, sealing envelopes, filing, and reading
  • U.S Citizenship
  • Ability to successfully complete a credit evaluation every two years or more often, as per government contract requirements with the client
  • Department of State background check: SF-85P, Questionnaire for Public Trust Positions
195

Retail Support Associate Resume Examples & Samples

  • Creating, managing and testing innovative coupons campaigns for the scheduled quarterly marketing plans is going to be your mission
  • You will interact with multiple teams of the organization for optimal success. The successful candidate will foster strong working relationships with regional marketing managers as well as people within the merchandising team in order to proactively understand what their objectives and support the delivery
  • You will liaise with both affiliate partners / affiliate networks to resolve queries around tracking, billing and reporting
  • Managing the onsite merchandising value add messages via the Travelhook tool to ensure that all campaigns are run to schedule across the correct points of sale
  • Supporting the affiliate team in optimizing the customer landing experience by creating and managing affiliate co-branded landing pages and deep links
  • Analytical mindset with the ability to solve problems through data-driven insights
  • Ability to multi-task and manage projects to specific deadlines
  • Great at PowerPoint and Excel (pivot tables, as well as math, lookup, logic, and basic statistical functions) experience
  • Ability to build effective relationships with other teams within the business
  • Stay up-to-date with new types of campaigns in the e-commerce and retail space
  • Getting the coupon and affiliate campaigns setup accurately is a must so this individual must be able to demonstrate meticulous attention to detail
  • Proficiency in English. Other language skills would be highly advantageous as a number of the people you’ll be working with are not based in the UK
  • Good related industry experience and college degree
  • Experience working within an online marketing operations / account support role
  • Experience utilizing Business Objects, Adobe Omniture, SiteCatalyst reporting or similar analytical tools would be advantageous but not essential
  • LI-LC2
196

Support Associate Resume Examples & Samples

  • Provide world-class application and technical support
  • Answer the phones promptly, using established department guidelines. Demonstrate proper phone etiquette
  • Provide complete and accurate information in Call Tracking Tool, to include contact information, issue summary, issue status, next steps and system configuration
  • Begins troubleshooting effort for external/internal client issues
  • Investigate and suggest potential resolutions or work-around after validating with Support Specialist or Senior Support Specialist. Escalate appropriately to L2 NSC Specialists when required and in a timely manner
  • Provide timely and accurate feedback to clients. Follows up with clients after their issue has been resolved
  • Actively participates in training sessions, contributes to knowledge base entries after receiving Specialist or Sr. Specialist approval
  • Provide ideas, suggestions to promote process and quality improvements
  • Complete assignments accurately and efficiently in accordance with department standards
  • Stay informed of all policies and procedures that effect customers
  • LI-EE1
  • High school diploma and some college
  • Ability to work 11a-7p CT shift
  • Minimum 2 years experience in a Customer Support Role
  • Help Desk Industry Professional Certification
  • Tolerance for stressful situations
  • Demonstrates proficiency in analytical and problem solving skills
  • Demonstrates good initiative and motivation to provide quality service
  • Answers mid-level technical questions related to assigned products teams
  • Experience in maintaining files on servers
  • Experience in investigating connectivity issues
197

Client Support Associate Resume Examples & Samples

  • Consult with clients to provide business solutions utilizing Nielsen products
  • Create and implement customized consultative opportunities designed to address specific client business needs both on-site and via the web
  • Review effectiveness of client meetings and conduct timely needed client follow-up
  • Resolve critical client issues and follow-up with clients in a timely manner
  • Guide and coach clients on data mining and insights
  • Continuous client communication and consultation to ensure clients are engaged and using all contracted services to help drive value and ROI for the clients
  • Partner with sales to identify key renewals and develop strategies to protect core business
  • Communicate all pertinent client information to sales team
  • Keep a strong pulse on industry trends, news and insights and share/communicate to sales team
  • Participate in outside department projects for learning opportunities and career growth
  • Maintain or exceed goals as outlined by Director of Client Support
  • Continuously update Customer Relationship Management system on all client activity
  • Expense budget management
  • 25% travel required
  • Market trip planning (hotel, airfare, car rental)
  • 3+ years Industry or Company Experience
  • Bachelor’s Degree Preferred
  • Located in Mountain or Pacific Time Zone a must
  • Experience preparing and delivering presentations/content
  • Ability to identify and respond immediately to critical client issues
  • Working knowledge of Microsoft applications – Word, Excel, PowerPoint
  • Intermediate knowledge of Nielsen’s products and services
  • Stay current on knowledge of industry trends and market changes (and communicate to internal staff)
  • Ability to work alone or in team environment
  • Business maturity: professional attitude, builds rapport quickly, embraces change, and adaptable. Overall understanding and support company vision
  • Experience developing and implementing strategies to improve client experience and satisfaction with Nielsen products and services preferred
  • Attention to detail, ability to meet deadlines and respond to clients in a timely manner
198

Customer Banking Support Associate Resume Examples & Samples

  • Review positive pay suspect items for corporate, custodial and select customer bank accounts
  • Provide custom disbursement reporting to customers
  • Provide support to customers and other Treasury staff
  • Upload issue files to banks that cannot be supported by EDI
  • Place stop payments and perform check status inquiry at selected banks
  • Provide check copies to internal and external customers
  • Maintain database and approval mailbox for pre-authorized check release
  • Recommend and implement process and procedures changes
  • Maintain reference materials related to customer banking and claim financial reporting
  • Maintain financial security by following internal controls
  • Maintain online security access for disbursement reporting application
  • Contribute to team effort by accomplishing related results as needed
  • Maintain adequate documentation of work procedures
  • Research and respond to customers and internal department inquiries
  • Able to manage multiple projects with competing priorities
  • Experience with and understanding of financial transactions, payments, billing, general ledger, and reconciliations
  • Experience working in a collaborative environment to identify and resolve financial and operational issues
  • Must be able to
  • Associate's Degree in a Financial area
199

Analytical Support Associate Resume Examples & Samples

  • Serve as mentor and guide to undergraduate students and other team members in learning the foundations of good research practices
  • Utilize mixed methods analysis tools, such as Excel, SPSS, NVivo to clean, mix, and analyze data for FoCuS projects
  • Serve as lead writer on all grants
  • Create accurate, professional reports, including charts, graphs, tables, and visually appealing pictorial and graphical representations of data
  • Collaborate with FoCuS team members to meet all project deadlines
  • Design online surveys
  • Manage multiple projects simultaneously along with supplying clear, continuous progress reports
  • Work independently and as a team member
  • Assist project director and PI with other tasks as needed
200

Loan Support Associate Resume Examples & Samples

  • Researching and responding, in writing, to customer inquiries
  • Performing account maintenance as requested by the customer
  • Supporting the Customer Service Call Center on an as needed basis
  • Maintaining all internal and regulatory SLA's
201

Electrochemistry & Aerosol Support Associate Resume Examples & Samples

  • To provide cross category support for the development of new and existing products through:-
  • Assessment of the corrosion potential of formulations and recommendation of appropriate corrosion inhibitor systems for formulations. Understanding the role of ingredients in corrosion and formulation robustness to manufacturing tolerances
  • Assessment of packaging components and working with suppliers to develop & prepare robust specifications
  • Identification of cost saving opportunities in aerosol packaging or corrosion inhibitor systems
  • Review and confirm the interpretation of storage test data to ensure robust decisions are made
  • Development of new electrochemical techniques for predicting corrosion in aerosols. Keeping abreast of new techniques
  • Providing training on aerosol corrosion, electrochemical techniques, aerosol can manufacture and aerosol technology
  • Providing practical and timely business solutions to overcome and/or prevent aerosol corrosion issues in the marketplace
  • To work with the Category R&D/M&E teams to develop and implement a plan for electrochemical support of each category, responding to the needs of the different formulation technologies and projects. Provide technical support as appropriate
  • To work with external consultants and component suppliers to solve problems relating to aerosol corrosion
  • To ensure that all electrochemistry and aerosol related test methods and SOPs are robust, validated and satisfy both internal requirements and that of external bodies globally
  • To continually strive to improve and develop the service provided and promote it within RB
  • To ensure all activities conform to legislative, health and safety and environmental requirements
  • Educated to Degree level (Chemistry, pharmacy, chemical engineering or other relevant science)
  • Minimum 3 years R&D experience with a proven track record of delivery
  • A broad understanding of industrial aerosol processes and of aerosol formula/component compatibility challenges
  • Broad experience of product development in a FMCG environment
  • Experience with prioritisation and resource planning
  • High level of knowledge of aerosol requirements, corrosion chemistry and the technical testing required to assess, validate and investigate aerosol products is essential
  • Good formulation knowledge and understanding of chemical interactions, especially with metals
202

Recycle Support Associate Resume Examples & Samples

  • Excellent skills to details when units are cleaned or labeled
  • Other tasks could be assigned as supporting the Manufacturing Department or Production TT4 stations
  • Basic Computer skills may need
  • Ability to understand written and oral instruction
  • Understand team quality in a production /manufacturing environment
  • Ability to follow direction from the Team lead
  • Work Saturdays or overtime if needed
203

Lead Desktop Support Associate Resume Examples & Samples

  • Regional and/or BP&T driven initiatives (e.g., Win7 upgrades)
  • Involvement with office relocations/remodels in the region
  • Leading regional server upgrades
  • May be assigned regional SME role for things like Xerox, Coupa, etc
  • Coaching and mentoring other ITCs and help ITCs reach their set goals by mentoring in whatever capacity may be appropriate (e.g. lack of knowledge, expertise, efficiency, etc.) including communicating written and verbal feedback to ITCs
  • Leading discussions on regional calls, on Senior Desktop Support Associate calls, and/or other meetings
  • Leading and participating in focus groups
  • Training & mentoring other ITCs including new-hire ITCs (may include travel)
  • Escalating appropriate issues to RTA
  • Understanding the business of the firm and proactively seeking opportunities to increase personal knowledge of the firm, lines of business, etc
  • Serving as a functional backup for the RTA in his/her absence
  • 3-5 years relevant experience in customer experience
  • Working knowledge of hardware and applications including but not limited to: Windows 2003 server, Windows XP, MS Office 2003 and 2007, Lotus Notes, Microsoft Active Directory, Norton Ghost, CA Unicenter service desk software, AVAYA VoIP phone systems, CCH ProSystem fx, Symantec Endpoint Protection, Symantec Backup Exec, PGP Encryption software, PC hardware, printers, and other networked equipment
204

Loan Support Associate Resume Examples & Samples

  • Receive in Title Policies and Recorded Final Documents in the Post Funding System
  • Perform soft audits on documents and loan research
  • Create document bar codes
  • Prepare documents for scanning into the imaging system
  • Prepare documents for shipment to Document Custodian
  • Responsible for updating Post Funding System
  • *10-key touch typing and strong data integrity highly preferred**
205

Merchant Support Associate Resume Examples & Samples

  • High level proficiency in Excel
  • Proficiency in Word, PowerPoint, Outlook, etc
  • Working toward a Bachelor's Degree or equivalent
  • Strong entrepreneurial and business mindset
  • Exceptional analytical skills
206

Client Support Associate Resume Examples & Samples

  • To provide problem analysis advice and business guidance where requested
  • To analyze client problems as reported to assess their impact on the product and the clients business and to propose suitably considered solutions for resolution
  • To provide advice or assist the client on product settings and procedures to enable the product to operate according to business demands within the scope of the product
  • To test software, new or modified, to prove it operates as per specification and as expected by other areas of the product
  • Bachelor's Degree in Computer Engineering, Computer Science or related field
  • At least 2 years in development by using SQL, JAVA or C
  • Familiar with UNIX, SQL, and VMS will be an advantage
  • Have knowledge in financial, derivatives training business or securities brokerage business will be an advantage
  • Good problem solving
  • Able to manager client expectation effectively
  • Fair command of spoken and written English
207

Support Associate Resume Examples & Samples

  • Provide extended and 24 hour coverage if required
  • Report errors to development organizations
  • Basic understanding IT
  • Basic understanding of core business processes (hereunder HR processes)
208

Loan Support Associate Resume Examples & Samples

  • Process and balance cash transactions to customer's accounts
  • Meet deadlines and consistently demonstrates error free work
  • Review and post exception payments
  • Process non-cash transactions
  • Complete daily production reports with accuracy
209

Production Support, Associate Resume Examples & Samples

  • Good technical skills in the following (Not all required)
  • Point of contact for all production incidents
  • Initial troubleshooting and triage of production incidents
  • Ownership of production incidents, end to end
  • Monitoring of daily batch processing
  • User request support
  • Daily/Weekly/Monthly status reporting
  • Creation and updates of documentation
210

Project Support Associate Resume Examples & Samples

  • Completes moderately complex filing activities such as scanning and electronic filing
  • Maintains project calendar
  • Arranges project-related meetings, travel and/or events
  • Generates or distributes ad hoc reports using various business systems and databases
  • Generates simple documents, such as letters, memos, spreadsheets and presentations
  • May maintain personal calendar for project manager
  • May coordinate collection of timesheets
  • May route and track invoices
  • May update project budget information
  • Performs other general clerical duties as needed
211

Hardlines Support Associate Crossroads Resume Examples & Samples

  • Provides the highest degree of Member service by making the Member the first priority; this includes stopping other merchandising tasks in order to assist members. Greets every Member who enters the zone to begin the Member First Engagement process of greet, discover, solve, and close. Demonstrates the right behaviors in the selling process and takes ownership for identifying needs and recommending appropriate solutions. Engages with Members in a professional manner to deliver a Members First experience
  • Stays current and understands the implications of upcoming events, product updates, selling process requirements, and Company/business initiatives
  • Maintains on-going knowledge of applicable National Presentation Standards, store merchandise, integrated retail, SYW, and operational processes. Achieves and maintains appropriate levels of learning standards through Segno and other learning systems
212

Merchandise Support Associate Resume Examples & Samples

  • Complying with branch operational requirements by ensuring the following: completing invoices, processing returns, receiving and processing replenishment shipments, maintaining branch stock/sales literature and event displays, conducting inventory checks, preparing and shipping orders as well as branch transfers, accurately completing all associated paperwork
  • Stocking sales floor to enhance the sales experience for our customers
  • Organizing warehouse to ensure ease of locating product
213

Burberry Support Associate Resume Examples & Samples

  • Keeping all merchandise properly stocked
  • Upholding all Bloomingdale's standards
  • Professional attire at all times
214

Imaging Support Associate Resume Examples & Samples

  • Medium written and oral communication skills in Italian
  • Bachelor degree or 1 to 3 years of relevant working experience is preferred
  • Advanced computer literacy in Microsoft Office (especially MS Excel) applications
215

Mobility Support Associate Resume Examples & Samples

  • Process expenses of assignees and uploading assignment related documents
  • Adding new and updating existing assignees information to the database
  • Preparing Mobility Forms and documentation
  • Prepare drafts and update Tax Compliance Sheets
  • Ad hoc reporting and statistics (as needed by clients and/or the team)
  • Provide recommendations for any changes required to procedures
  • Respond to customer enquiries in a timely and professional manner
  • Strong interpersonal skills are required in addition to strong oral and written communication skills in English, German would be an asset
  • Bachelor degree in finance or other business related major would be an asset
  • Good knowledge of Microsoft tools in particular Excel and Power Point
  • Great organization skills and ability to manage different tasks at the same time
  • Attention to details and good administration skills
  • Ability to manage complex files and to handle sensitive cases at the same time
  • Capacity to set priorities
  • Experience gained in a shared services organization would be an asset
216

Support Associate Resume Examples & Samples

  • Degree in computer science or engineering relevant major
  • Past proven record In IT/Helpdesk/Development
  • Proficiency in English is a must (spoken, written and customer management)
  • Communication in Japanese is preferred
  • New fresh with technical major is acceptable
  • Relevant work experience in an IT Helpdesk/support/development job as tech related for 1year at least
217

Systems Support Associate Resume Examples & Samples

  • Set levels of access and develop an information security strategy for the system
  • Ensure site lists and site information contained in CMMS are accurate and up to date
  • Work with the Account Manager to be the primary point of contact for moves, adds, changes and deletes of assets from the system
  • Develop, maintain, and enforce a consistent naming convention for all assets
  • Coordinate input of personnel information into Corrigo for each site or region
  • Adhere to business unit specified client driven standards ensuring Customer Satisfaction
  • Support and drive account based process consistency where installed to help ensure adherence to account deliverables, maximize process efficiency, and continually deliver exceptional client service
  • Produce and provide required reports to Client
  • Assist in preparation of monthly, quarterly and annual reports
  • Provide strategic analysis of information gathered in Corrigo
  • Other account support duties as assigned
  • Set up and provide instructions for operations personnel labor weekly time input
  • Provide routine and regularly occurring training classes for all modules within the CMMS that are in use on the account
  • Participate in on/off-site training opportunities
  • 1-2 years of relevant experience in facility management
  • Understanding of CRM/CMMS/Other Systems/Data Platforms
  • Ability to communicate effectively to Clients and stakeholders
  • Proficient in Microsoft Office applications (World, Excel, Access and Power Point)
  • Experience with database configurations and reporting systems
  • Experience in reporting and administration of IWMS/CAFM tools, such as Manhattan/Centerstone, FM Systems, Tririga, Archibus, or similar; advanced MS Excel ability; AutoCAD; MS Reporting Services or similar. Programming skills/languages are NOT required
  • Ability to multitask while focusing on project(s) deadlines
  • Ability to identify, analyze, and interpret trends or patterns in complex data sets
218

Support Associate HCM Resume Examples & Samples

  • Provide solution in different channel to our customers (incident solving, expert chat, scheduled expert session, etc.)
  • Create/maintain knowledge content to enable customer to self-service ( KBA, WIKI, etc.)
  • Work in close cooperation with Development, Maintenance Team, Local Product Manager and Product Owner on international scale
  • Resolve known errors by means of Case Documents/KBAs, solved Incidents and Messages, forums documentation or verifying Business Configuration/Fine Tuning entries or hardware parameters
  • Perform mentored Root Cause Analysis and provide solutions in complex environments for specific fields/areas if required
  • Consume e-Learning Lessons and Remote Learning Sessions
  • Additional Tasks
  • Participate in product/solution test, seport errors to development organizations
  • With increasing experience, supervision of Mentor or Coach decreases while customer interaction increases. Consequently other responsibilities increase e.g. for the content of Knowledge Base Articles and WIKI content, providing 24x7 support etc
  • Bachelor or Master Degree in Natural Science, Technology, Business or equivalent work experience in related field preferred
  • Advantage: SAP Enterprise Software experience
  • Knowledge/Experience in HR business processes for Russia, Kazakhstan, Ukraine
219

SAP Hana Support Associate Resume Examples & Samples

  • Investigates and resolve critical system issues for Enterprise level Fortune 500 companies
  • Analyzing complex, real world, unique problems; often working in production environments
  • Feel the satisfaction from delivering a solution to customers that make their businesses run simpler and better
  • Meet, work and talk with colleagues and customers from all around the world!
  • Master SAP software that is being used by industries, governments and multinational companies around the globe
  • Participation in After Hours Support & Weekend shifts as scheduled
  • Excellent English communication skills (written and oral)
  • Excellent diagnostic and technical analysis skills
  • Good understanding of SQL language
  • Good understanding of Relational Databases (HANA, Oracle, Sybase, DB2, SQL Server, etc.)
  • Good understanding of Linux/Unix operating systems
  • Computer Science degree/diploma or equivalent industry experience
  • This is an entry level position for new graduates with up to 2 yrs of work experience, including internships
  • Support or administration experience of databases such as HANA, Oracle, SQL Server, and DB2
  • Exposure to SAP ERP Systems
  • Support or administration experience with Linux, Solaris, HP-UX, and AIX
  • Knowledge of SQL Programming and Data Warehousing principles
  • Prior customer service or customer support experience
220

Customer Interaction Centre Support Associate Resume Examples & Samples

  • Fluency in English with excellent communication skills
  • 2nd European language desirable – French or German or Spanish preferable
  • A strong team player with good communication skills
  • Commitment to provide excellent customer service
  • Flexibility with working hours
221

Support Associate, Hardlines ST Joseph MO Resume Examples & Samples

  • Takes ownership for enhancing the Member experience, and assists with Member concerns Uses the right resources in resolving concerns and complaints, and escalates concerns as needed. Partners with associates storewide to provide superior Member experience (i.e., assist members, maintain presentation, answer phones). Provide an effective transition for the member to another associate as needed to resolve concerns
  • Versed in the benefits of Shop Your Way (SYW), the elements of a WOW experience, and able to sell the program to members
  • Sets and maintains sales floor to national merchandising and presentation standards
222

User Support Associate Resume Examples & Samples

  • Working knowledge and understanding with a variety of technologies to effectively support end- users
  • Understands basic operation of functional units
  • Ability to interact with a broad range of end-users and use various technical resources to provide support
  • Demonstrates ownership of customer issues and independently seeks solutions
  • A willingness to increase knowledge and update skills as required
  • Ability to communicate effectively and tactfully with all levels of staff, individuals from diverse cultures, and the public
  • Ability to multi-task and self- motivate through assignments and routines
  • Bachelor’s Degree in Computer Science, Information Technology or equivalent
  • Microsoft Certified Professional (MCP)
  • Other certifications such as ITIL, MCSE, A+, N+
  • 2-3 years of experience providing end-user phone support for current PC desktop and application software OR installing, upgrading, troubleshooting and repairing personal computers in a network environment
  • Proficiency with MS Office Suite (Word, Outlook, Excel, PowerPoint, Access) and data entry/accounting systems
  • Vocational or specialized training
223

Accounting Support Associate Resume Examples & Samples

  • Support the credit, treasury and accounting teams
  • Create statistics
  • Follow up of allocation issues
  • Support data collection for SAP implementation project
  • Collect financials for credit assessment
  • Entering approval request of outside storage locations
  • Follow up of reconciliations with suppliers/ customers
  • Ad hoc and other management reporting
  • Financial or economical qualification
  • Fluency in English and Hungarian
  • High learning capacity and strong conceptual strength
  • Proactive approach and result oriented
  • Collaborative working style at the same time with ability to work independently
  • High level of accuracy with attention to detail
  • Some experience in analytical work
  • Some knowledge of balance sheet and pnl
224

Loan Support Associate Resume Examples & Samples

  • Primary responsibility includes accurate disbursement of PMI payments, processing reports, processing refund and appraisal requests
  • Processing billing exception reports, verifying and matching corresponding loan information to Mortgage Insurance Company website for accuracy
  • Respond to internal and external customer related inquiries in a timely and efficient manner as well as other duties as assigned
225

Commerce Support Associate SAP Ariba Resume Examples & Samples

  • Administrative tasks
  • Email communication with customers
  • Distribution of customer tickets to support engineers
  • After successful onboarding possibility of procurement related requests. (Catalog replication, Parameters modification, log gathering,)
  • Fluent English, excellent writing skills
  • Common sense and logical thinking
  • Ability to work during specified time (10AM-4PM) even during exam period (the shift 10am-4pm is covered by 2 poeple, each works a certain amount of hours)
  • General IT knowledge
  • IT understanding
  • Procurement understanding
226

Merchant Support Associate Resume Examples & Samples

  • Providing prompt, efficient, detailed, customer-oriented service to Amazon Payments customers
  • Working with other customer support teams to ensure a consistent and high-quality level of support
  • Being a voice and advocate for the customers when something doesn’t feel right
  • Working with customers to understand how they use Amazon Payments, and providing valuable feedback to business and development teams
  • Acting as an advocate for the customers, reporting and acting on observed areas for improvement
  • Actively seeking solutions to customer needs, communicating trends to leadership, and suggesting innovative solutions on behalf of the customer experience
  • Assisting with customer communication during Amazon Payments critical launches and support events
  • Making sure internal knowledge reference pages are updated
  • Excellent oral and written communication skills are crucial
  • Experience working directly with customers to resolve technical and non-technical issues
  • Enjoying helping customers, even if the request is difficult to understand or implement
  • Ability to understand issues and translate them into action items for the resolution
  • Ability to summarize technical customer issues into notes that are readable by other parties (you can paraphrase a complex issue while writing for comprehension)
  • Proficiency in MS Office, with an emphasis on Excel
  • Experience in technical support or degree in a technical field
  • Familiarity with internet and web technologies, especially with HTML. Basic JavaScript knowledge is an asset
  • Fluency in French, Spanish or German desirable
  • A drive to dig into the details of a system or process to solve customer problems
  • Excitement to learn new technologies and help customers succeed
  • Proven success in a fast paced support environment
  • Experience in building and hosting a website
  • Known as the go-to person in your family for technology related questions
227

Deal Execution Support Associate Manager Resume Examples & Samples

  • This role sits under the direction of a Sales Lead
  • The Deal Execution Associate Manager should want to pursue a career in sales leading to a Sales Lead role
  • As a Deal Execution Associate Manager, you would be involved in the following
  • Supporting the bid manager and work with the deal team leadership for the development, refinement and execution of sales strategy
  • Acting as a bid manager on some of our smaller opportunities
  • Helping to ensure sales strategy and proposal activities comply with all our internal controls, ensuring corporate and internal reviews are conducted
  • Supporting the sales lead and commercial lead to apply Accenture’s sales process and sales campaign management methodology to a sales opportunity after qualification
  • Acting as the deal shaper on some of our smaller opportunities
  • Managing interactions with sales lead(s), legal, finance, contracting, HR, marketing, and other internal organisations
  • Using Salesforce tools to manage sales and sales campaigns
  • Supporting the wider sales team in sales initiatives
  • High attention to detail and the ability to corral a deal team to stick to committed timelines are essential skills here
  • Requires understanding of the strategic direction set by senior management as it relates to team goals
  • Primary upward interaction is with direct supervisor or team leads. Generally interacts with peers and/or management levels at a client and/or within Accenture
  • Power to influence or complete assignments independently and ability to make decisions, as indicated by latitude to devise work products or plans, reliance on instruction and decision-making ability
  • Manages medium-small sized teams and/or work efforts at a client or within Accenture
  • Degree educated
228

Deal Execution Support Associate Manager Resume Examples & Samples

  • Manages the pursuit budget, communications and performance against process milestones
  • Develops and manages the project schedule and formulates the pursuit timeline and reviews/gates
  • Ability to travel up to 80%
  • A professional at this position level within Accenture has the following responsibilities
  • Determines methods and procedures on new assignments with minimal guidance
  • Bachelors Degree and/or an advanced degree
229

Invoice Analysis & Validation Support Associate Resume Examples & Samples

  • Learn about the business, department and associated processes and tools and apply in your daily work
  • Work closely and take day-to-day direction from an assigned Analyst
  • Enter information from energy invoices into appropriate database templates, for assigned territories, through the daily management of a work queue
  • Enter billing data into custom tools (proprietary web application and MS Excel) and review failed tests highlighting variances from expected values
  • Resolve discrepancies with energy vendors arising from incorrect billing, using phone and email correspondence
  • Update price forecasts on a monthly basis for customers within your assigned territory
  • Adhere to Schneider Electric’s analysis processes and workflow
  • Request, gather and collect data as needed
  • Conduct research as requested
  • High commitment to company vision and values
  • Strong internal and external customer service skills; effectively communicate pertinent information to the appropriate parties
  • High fluency level of the English language; written and verbal form
  • Intermediate Word, Excel & Power Point skills preferred
  • Ability to organize and manage multiple priorities; self-motivated
  • Experience managing workload driven by daily monitoring of queued work items preferred
  • Experience delivering results in an environment of performance metrics and KPIs preferred
  • High level of attention to detail required
  • Inquisitive – willing to dig in to find answers to problems
  • Work well on teams, within and outside of function
  • Minimum 2+ year experience preferred; must demonstrate quantitative and analytical skills, independently obtain resolution on billing discrepancies
  • Associate degree or equivalent experience preferred
230

Accounting Support Associate Resume Examples & Samples

  • Ensure the invoices scanned in from business are imported into system (APWC) timely and correctly
  • Ensure the invoices data in the system (APWC) are correctly verified or captured
  • Be able to resolve the exception cases/issues of the invoices in the AP Exception queues in the system
  • Set up new suppliers within the Accounts Payable module by following the required control procedure
  • Assist with AP month end processing
  • Processing T&E claims; providing assurance about the TW regulatory requirement fulfilments
  • Conducting processing quality and risk control through sample check and cash payment review
  • Maintaining employee master data in financial system
  • Executing AMEX administrator role to be responsible for AMEX statement, payment, card application/cancellation/transfer, credit limit review and change etc
  • Ensure process improvements in line with FIL policies
  • Answer external and internal queries (in English or native language of country)
  • Participation in project such as process/system enhancement and so on
  • Support your managers for all management decisions in relation to work scope and resource arrangements
  • Participation in team rotation program
  • Ad-hoc and other relevant accounting work assigned by supervisor
  • 1-2 years’ experience as an accounts payable officer, preferably in a financial services organisation
  • University education, with a degree in Accounting and / or Finance
  • High degree of integrity and team work
  • Knowledge of JDE One World package (ideal but not essential)
  • Intermediate level of written English and written/spoken Korean, in addition to fluent Mandarin ability
231

WLO WF Product Owner Support Associate Resume Examples & Samples

  • Manage various initiatives within the Workflow agenda
  • Execute release management activities within the Agile / Scrum model
  • Coordinate Workflow platform releases and other releases as assigned
  • Partner with relevant Operations, technology feature teams and key stakeholders to determine requirements, working closely with technology development teams to ensure user acceptance criteria are met prior to implementation
  • Develop project plans, milestones and risks / dependencies covering all areas
  • Manage stakeholders, conduct working group calls and ensure issues are properly captured and resolved
  • Establish working relationships and routinely interface with: project sponsors, business stakeholders, Technology, Subject Matter Experts (SMES), and other functional partners
  • Lead/participate in regular project meetings to ensure project progress, adherence to project plan, milestones and deliverables including Workgroup & SME Engagement/Planning/Administration
  • Provide timely, accurate status updates to key WLO stakeholders including Senior Leadership
  • BA/BS degree or equivalent work experience required
  • A minimum of 3 years in the financial services market
  • Experience in loan operations and/or loan technology preferred
  • Project Management experience, including the use of project plans and issue logs
  • Experience in status reporting (project status, risks, issues, change controls, action items)
  • Strong analytical, communication (verbal and written), and delivery skills
  • Able to work with cross-functional teams and interact with all staff levels
  • Able to operate semi-independently, follow tight deadlines, organize and prioritize work in order to support concurrent projects
  • Agile/Scrum project management methodology experience is a plus
  • Intermediate level knowledge of Microsoft suite of tools (including Project, PowerPoint, Excel, and Visio)
  • Demonstrates increasing levels of business and technical acumen in order to effectively engage with Feature Team and bridge the gap between business and technology
232

ECM Support Associate Resume Examples & Samples

  • The ECM Support Associate, under the direction of the ECM Event Support Manager, works to implement technical support (live streaming events, audio design and systems, projection, theatrical grade lighting solutions) for programming by University Student Organizations, University Departments and non-University Organizations that use campus facilities. The ECM Support Associate will meet with clients to assess their technical needs, recommending and identifying the most appropriate technology solutions for their event scope and budget. The ECM Support Associate will use the Event Management System database and champions its use among users across the university
  • At programs, the Support Associate will demonstrate independent judgment and implement the most appropriate solutions for leveraging technology for a successful event outcome. The ECM Support Associate will be charged with training and knowledge shares across the new department to best communicate institutional knowledge and technology best practices with ECM Event Coordinators and student workers
  • The ECM Support Associate works closely with the ECM Event Support Manager supervising approximately 80 undergraduate workers. The undergraduates begin at different skill levels and all supervisors and crewmembers must be taught ECM’s philosophy of what constitutes acceptable customer service skills. The ECM SA will assist in the training of TAR and student staff to become proficient in the set-up and uses of complex audio-visual, lighting, and theatrical equipment in various University venues
233

Merchant Support Associate Resume Examples & Samples

  • Being a voice and advocate for our customers when something doesn’t feel right
  • Driving projects that improve support-related processes
  • Acting as an advocate for our customer, reporting and acting on observed areas for improvement
  • Assuming responsibility for developing detailed knowledge about specific product lines and features
  • Working with customer support teams to ensure a consistent and high-quality level of support
  • Working with customers to understand how they are using our services, and providing feedback to business and development teams
  • Familiarity with Web Technologies and the Internet
  • Experience working directly with customers to resolve issues
  • Open to working shifts (morning, mid-afternoon, or evening; M-F, Su-Th or Tu-Sa)
  • Experience in Technical Support
  • Some college experience in a technical field
  • Experience building or hosting a website
234

Field Support Associate Resume Examples & Samples

  • Strong interpersonal skills, initiative, dependability, flexibility, and a high level of motivation
  • Exceptional organizational skills, proofreading capabilities, meeting planning/logistics experience, and the ability to prioritize
  • Proficiency with Microsoft Office (Word, Excel and PowerPoint) and Lotus Notes/Outlook
  • Ability to multitask, manage multiple projects, and complete assignments within required time frames
  • Works well in a team environment and open to feedback
  • Open to continuous learning including corporate systems, new technology, processes and procedures
  • Must exercise sound judgment, discretion and maintain a high level of confidentiality at all times
235

Trading Support Associate Resume Examples & Samples

  • Assists in ensuring that trades are executed and confirmed in accordance with organizational policies and procedures
  • Assists in reconciling trade data
  • Contacts internal and external customers to resolve trading problems as directed
  • Sets up new security symbols on information system
  • Assists in updating and maintaining trade data and information in required databases
  • Basic concepts, practices and procedures of securities trading
236

Corporate Trust Reconciliation Support Associate Resume Examples & Samples

  • Basic accounting skills
  • Excellent audit skills
  • Audit and reconciliation skills
237

Retain Support Associate Resume Examples & Samples

  • Highlight issues with bookings or record changes to be review by the business and resource management teams
  • Maintain accurate workflow records including filing and responding to all data requests
  • Produce ad-hoc reports for the business and our clients
  • Coach colleagues in CRT in areas of expertise
  • Contribute to wider CRT or firm wide projects/initiatives
  • Excellent communication skills – both written and oral
  • High degree of accuracy and attention to detail in dealing with the most routine tasks
  • A strong orientation towards the customer service industry
  • Knowledge and understanding of administrative services and their application in support of client business goals
  • Ability to flex to CRT volumes and needs
  • Organised – strong time management and prioritisation skills. Ability to multi-task
  • 1 to 4 Years in / BPO services/ Enterprise Administration
  • Experience in multiple systems and applications
  • Experience working with clients from different countries (Desirable)
  • Experience working in an business where the primary spoken language is English
238

Retain EA Support Associate Resume Examples & Samples

  • Maintain accurate records of Retain Enterprise based on inputs from the business
  • Report to advisor on issues with data upload or queries over service provided
  • Review and maintenance of Retain data
  • Update of data across all service lines
  • Provide support to other teams as and when required
  • Understand Data Cleanse Activities across service lines
  • Contribute to/participate in relevant projects that will enhance the service provided by CRT
  • Contribute to ‘in-house’ CRT activities as directed (e.g. data-cleanse, bulk uploads of data) to ensure delivery of quality management information to the business
  • Working with the Advisor, build upon and promote further CRT/RM team liaison to ensure a robust service is delivered to our business
  • Understand the Resource Management function and how add value activities as part of the Administrator role add to the Resource Management priorities for this financial year
  • Work towards and achieve relevant KPI’s/ SLA’s and carry out all work allocations in specified times as provided by the CRT Advisor
  • Establish and maintain productive working relationships within the wider CRT/EY Community
  • Share knowledge as part of a team to identify opportunities for change from existing processes (e.g. reporting, protocols, approaches)
  • Contribute ideas to streamline and standardise the service, consistent with EMEIA Retain best practice
  • Take ownership and commit to the firm’s Performance Management Development Process (My Development)
  • Help create a CRT environment of self leadership, commitment, flexibility and consistent high quality contribution
  • The role requires someone who can manage a number of concurrent activities, with strong multi-tasking, prioritization, organizational and time management skills
  • Experience in a client-driven professional environment would be an advantage
  • Strong organisational skills with ability to track status of multiple requests & projects
  • Proven ability to quickly pick up technology and EY bespoke systems
  • Working knowledge of Retain Enterprise system preferable but not essential
  • Knowledge of MS Office (skilled in the use of MS Office in particular Excel and Lotus Notes
  • Ability to flex and adapt to working in a changing CRT environment
  • Demonstrate an ability to quickly build relationships based on doing the right thing, being open and honest
  • Self motivated with a maturity of approach. Strong interpersonal Skills
  • Good influencer – can adapt and flex style to ensure the correct outcome is reached
  • Proven upward management – excellent communicator who can flag under or over capacity of workload
  • Prior work experience in a large professional services or financial services company
239

Merchandise Flow / Support Associate Resume Examples & Samples

  • Provide shipping and receiving services, including offloading of trucks and movement to/from stockroom, sales floor, delivery sites, customers, warehouse, sources, etc., are completed in accordance with defined procedures. Maintain dock and receiving area to standards. Heavy lifting will be required (appliances, mattresses, etc)
  • Assemble merchandise and/or equipment, fixtures, etc., and place in appropriate location in store as required
  • Provide friendly, courteous customer service at dock pick up and catalogue desk, responding to inquiries, etc
  • Input and/or retrieve data for designated records, files, etc., usually via computerized systems. Maintain complete and accurate information in database(s)
  • Participate with senior office administrative staff as required in performing related activities, eg. compiling standard reports, performing parts of complex assignments such as basic analysis, complex calculations, etc
  • Computer skills, including ability to operate job-related Sears/PC systems, data entry and retrieval, word
  • Processing, basic spreadsheet applications, etc
  • Demonstrated verbal and written communication skills
240

Commercial Private Banking Support Associate Resume Examples & Samples

  • Responds to telephone and e-mail service requests, inquiries or complaints from Private Banking clients. High volume of contact with sophisticated high net worth client base
  • Opens new bank accounts (various types) in bank system, performs account maintenance, process check orders, processes account transactions and deposits received via mail
  • Assists in the cross selling of bank products and services to the existing client base
  • Pulls daily reports, including ODs, Significant Balance, and others as needed
  • Receives and processes wire transfer instructions and functions as liaison with the Wire Room to facilitate wire transactions
  • Prepares sales presentations, packages, and folders for sales team
  • Ships and receives documentation, statements, and other client correspondence
  • Composes a variety of client letters using appropriate and professional business language and handles incoming mail
  • Sets clients up with Internet Banking and other alternative delivery services
  • Troubleshoots client issues as needed
  • Prepares power-point presentations and excel spreadsheets as needed in support of managers
  • Organizes and maintains a file system and files correspondence and other records
  • Performs assignments with established directives involving knowledge and application of policies and procedures including STOPPED policy and Private Banking procedures. Uses independent judgment in actions taken
  • Answers and screens telephone calls for Private Banking Group Manager and arranges conference calls if applicable
  • Conducts research, compiles, and stores and retrieves data for presentation of reports. May prepare statistical reports
  • Coordinates and arranges meetings, prepares agendas reserves and prepares facilities and records and transcribes records of meetings
  • Contributes to the team effort in order to accomplish results
  • Analyzes facts and circumstances to conclude and make recommendations for solving administrative problems within the limits or accepted practice
  • Upon demonstration of responsibility, attention to detail and prudence in decision-making, various levels of approval authority may be granted as needed to serve the needs of the department, including wire transfer approval authority, overdraft approval authority and others. Utilizes granted approval authority within the scope of Bank policy and procedure
  • Assists Private Banking Team Lead, Senior Private Banking or Private Banking Manager with various projects
241

Project Support Associate Resume Examples & Samples

  • Works with the Client and the internal project management team to finalize project specifications. This may include meetings either at Fisher BioServices or at the client’s premises
  • Assists in setting up and maintaining study filing systems and maintains accurate records for all work undertaken
  • Joint responsibility with the Project Manager for ensuring that all Fisher BioServices activities come together in a timely manner to meet the customer and study requirements
  • Coordination and communication of all relevant activities, both internal and external to ensure that all services and products are ready for the start of the study or as required by the customer
  • Works to optimize production schedules balancing the customer requirements with best use of available capacity
  • Creates and/ or supports creation of operational documentation using internal systems. Create bill of materials and coordinate creation and review of billing packages
  • Provides back-up support to the Project Manager
  • Monitors project activities and day to day business and establishes a customer approved job specification
  • Collects all information on a study design including; correct label texts, coordination of secondary packaging materials and tools, coordination of label production, production/review of all batch documentation for operations, coordination of shipments through the logistics department, and preparing and reviewing GMP documents in a timely manner
  • Provides back up support to the Client Services Coordinator by managing Customer Service phone and inbox
  • Requires ability to develop strong customer management skills; proactively anticipates, understands, and responds to the needs of clients to meet or exceed their expectations
  • Requires ability to learn and master all internal systems associated with projects (i.e. Salesforce, Trackwise, Master Control, IN-TRAK II)
242

CS Support Associate Resume Examples & Samples

  • Analyze and resolve customer messages by means of knowledge databases and/or verifying customizing entries or hardware parameters
  • Provide recommendations for improvement regarding Product and Support process to Development Support
  • Maintain Technical Knowledge Database
  • Share knowledge with the team
  • You will work in a virtual multinational team in close cooperation with experts from all over the world with a focus on supporting customers from Asia Pacific, especially Japan. Next to technical skills, proficiency in Japanese and English language is key
  • Relevant work experience in an IT related consulting/Support/Development job for 1 year at least
  • Oversea experience is preferred
243

Support Associate Resume Examples & Samples

  • Provide direct technical assistance to customers via phone and email
  • Provide internal and external user support for application issues of a technical nature
  • Collaborate with fellow support colleagues and other internal organizations to provide superior customer service
  • Create internal/external content for Successfactor /SAP’s knowledge base
  • Maintain consistent, regular communication with customers regarding the status of their requests
  • Act as a customer advocate by working directly with customers on high priority issues to deliver timely resolution and capture customer feedback to influence process/product improvements
  • Anticipate customer needs and effectively address concerns related to their issue or resolution
  • Effectively handle difficult customer interactions and challenging customer problems without the need for supervisory intervention; maintains poise and professionalism even with very difficult and demanding customers
  • Ensure that individual performance meets or exceeds department standards
  • Develop strong working relationships with cross-functional teams within Successfactors/SAP
  • Work with customers to identify and resolve reported system defects
  • Must be available for weekend or evening support as required
  • Strong problem solving, organizational, and analytical skills
  • Ideal candidate would have either SF experience, HCM, LMS, technical skills, or support experience
  • Ensure that emergency situations or urgent customer issues are resolved in the most timely and effective manner possible
  • Ability to work well in a fast paced environment
  • Proven ability to manage multiple tasks or projects with changing priorities. Enjoys and thrives on performing multiple tasks and responsibilities at once
  • Strong time management and prioritization skills. Utilize available time efficiently in order to achieve effective and efficient results
  • Strong ability to capture a complete and accurate problem/symptom description of reported issues
  • Ability to successfully troubleshoot and narrow down reported issues, identify root causes, and find creative solutions to effectively address customer concerns
  • Exceptional written and oral communication skills. Strong ability to listen to and work with customers in real-time to resolve issues
  • Can do attitude and team player
  • It is desired that candidates have a working knowledge of one or more of the following concepts/technologies
  • Hands-on experience in one or more databases including Oracle, DB2 or Microsoft SQL Server
  • Experience with Application Servers such as WebLogic or WebSphere
  • Knowledge/experience with one or more Web Servers like Sun One or IIS
  • Working knowledge of Windows, UNIX, Linux based operating systems
  • An understanding of object-oriented methodologies and programming in Java
  • HTML or XML (JavaScript and css)
  • Bachelor’s degree with a technical discipline
  • 0-2 Years working with a web-based software solution (Successfactors Solutions preferred)
  • Experience in Support, Software Development, IT, or Quality Assurance is preferred
244

Support Associate Resume Examples & Samples

  • Analysis of complex SAP software solutions and technologies such as the SAP HANA Database Platform
  • Adaption of knowledge on new technologies in a consistently high dynamic changing environment
  • Delivery of remote and onsite services for global customers with focus on system optimization, conceptual planning as well as empowering the customers with newest best practice knowledge
  • Interest in topics like solution optimization, datacentre operations and high availability concepts
  • At least basic programming skills
  • Fluent German and English is a prerequisite
  • You are willing to travel primarily within the EU but also worldwide for periods of time
  • Within an extensive training phase you will receive personalized and group training for specific product, technology and development knowledge. You will also receive on-the-job training fitted for your future responsibilities
  • After all training activities you will start delivering customer project services in a team together with our senior experts
  • Any practical experience in software development and SAP product knowledge is welcome but not mandatory. Any support experience and experience in managing customers would also be beneficial but is also not an elementary prerequisite
245

Support Associate Resume Examples & Samples

  • Understand capabilities and limitations of certain technical environments & selected SAP technologies, relating it also to customer needs
  • Translate business and integration requirements into technical concepts
  • Implement technical concepts & requirements with SAP’s innovative focus technologies and programming languages (e.g. Java, C, C++, ABAP, etc.) in proof of concepts or smaller projects
  • Meet customer expectations by anticipating and resolving their issues
  • Act as trusted advisor, supporting customers within SAP’s latest innovative solutions end to end from design, build, test to go live and operations
  • Review, analyze, safeguard and optimize selected complex SAP software solutions and technologies at our customers, making every customer project a success
  • This task will also include the delivery of onsite and remote services for global customers with focus on technical solution validation, performance & scalability, system stabilization and solution operations
  • Very good Master degree in Information Technology, Mathematics or Physics
  • You have very strong analytical and logical skills
  • Excellent English and German language skills, both spoken and written, European Citizenship is a must
  • Good experience in at least one major programming language Java, C, C++ or Web Development technologies e.g. JavaScript, HTML5
  • You have basic knowledge in OS like Windows, Linux and some good experience with Databases
  • You are capable to work under time pressure
  • You are interested in understanding, analyzing and resolving technical problems
  • You have good communication skills
  • You like to work in diverse teams but also can produce high-quality work results on your own (autonomous)
  • You are interested in customer support oriented work with a results-oriented approach
  • You are willing to travel abroad primarily within the EU but also worldwide for periods of time
  • A proactive, quick learner and creative problem solver who enjoys being in a fast-paced environment, and enjoys customer interactions
246

Support Associate Polo Prince Street Resume Examples & Samples

  • Verify that all shipments arrive secure and complete; match product received to description on documents and report any discrepancies to management. Distribute product to appropriate department
  • Complete and properly document customer shipments daily. Verify shipments are packaged according to the Company standards, are accompanied by the appropriate documentation, and applicable shipping fees are charged
  • Prepare all outgoing freight to company stores or distribution centers with proper packaging and supporting documents
  • Responsible for executing the replenishment process through audits and the use of RFID technology to get product to the sales floor in order to drive business
  • Responsible for maintenance and organization of the stock room
  • Processing and organization of transfer documents, shipping documents, inventory count sheets, UPS/FED-EX documents, sales tickets, vendor packing slips, invoices and other support-related documents
  • Knowledge of shrinkage control and Company regulations on how to handle issues and reporting of any violations
  • Work with management throughout the year to focus on inventory accuracy and resolve inventory discrepancies
  • Must be detail oriented, organized and reliable
  • Ability to collaborate and work within a team environment
  • Proficient typing skills – accuracy and speed a must
  • Must read and write English (Bilingual is a plus)
  • 1-2 years of experience in related field
  • High School or College Graduate
  • Knowledge of RFID a plus
247

Support Associate Resume Examples & Samples

  • Building and maintaining relationships with internal and external stakeholders to successfully complete job rotations
  • Meeting performance requirements at conclusion of each rotation
  • Analysing complex SAP software solutions and technologies such the SAP HANA Database Platform
  • Bachelor’s or Master’s degree
  • Multi-dimensional experiences in 2 or more of the following areas
  • Demonstrated intellectual maturity in 2 or more of the following areas: problem solving, tough mindedness, resilience, can do/make it happen attitude, open minded, ability to manage pressure
  • *Applicants must hold country specific Citizenship or Permanent Residency to be eligible
248

Support Associate Resume Examples & Samples

  • Responsibilities, success factors and competencies can include the following, but may be customized due to regional or business need
  • Key Responsibilities: 1. Incident Solving 2. Additional Tasks
  • Key Tasks
249

Helpdesk Support Associate Resume Examples & Samples

  • Provide helpdesk/deskside support, provide system administration, maintain the desktop/laptop computers, printers, VoIP telephones and both the wired and the wireless networks
  • Manage trouble calls via our ticket system, telephone, and desk side visits to ensure courteous, timely, and effective resolution of end user issues
  • Configure new computers, software upgrades, and provide problem solving for hardware, operating systems and security permission issues
  • Troubleshoot computer problems both locally and remotely in a multi-domain environment
  • Active Directory - Create, modify and remove user accounts, create and remove computer accounts and create or modify groups and group membership
  • Offer technical support needed for taking care of software and/or hardware matters of our offices and call centers’ needs
  • Timely follow-up with ongoing support tickets companywide
  • Quickly escalate and track issues with vendors and other internal support teams to troubleshoot problems
  • Monitor and test fixes to ensure problems have been adequately resolved
  • Receive, set up and maintain hardware and software
  • Provide customer, technical and desktop application support and guidance to end users as required
  • Collaborate with members of the IT department to assist them in the successful planning and execution of IT related projects
  • 3 – 4 years of helpdesk/desktop support experience
  • Highly motivated, energetic with great communication skills. Ability to effectively communicate both verbally and written with customers team members and management
  • Ability to handle multiple calls/tasks in a fast paced environment
  • Strong knowledge of computer hardware, including laptops, desktops and mobile devices and enterprise desktop applications
  • Strong knowledge and proficiency in providing support, and troubleshooting of Microsoft Windows operating systems and desktop applications
  • Knowledge of network printer installation, setup and troubleshooting
  • Ability to learn new hardware/software/operating systems independently
  • Ability to analyze and solve complex problems, provide guidance and instruction to others, communicate clearly and concisely in writing and orally
  • Ability to work independently to accomplish long-term, complex objectives
  • Team player who shares knowledge and is fast learner
  • Ability to understand and follow direction and to participate as a member of a departmental project team when needed
  • Must be willing to work overtime, and on weekends with short notice
  • Must be Bilingual English/Spanish
250

Loan Support Associate Resume Examples & Samples

  • Processing and balancing cash transactions to customer accounts
  • Working to meet deadlines and consistently demonstrating error-free work
  • Reviewing and posting exception payments
  • Processing non-cash transactions
  • Accurate completion of daily production reports