Senior Support Associate Resume Samples

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SL
S Lehner
Shakira
Lehner
9708 Antwon Ferry
San Francisco
CA
+1 (555) 879 6549
9708 Antwon Ferry
San Francisco
CA
Phone
p +1 (555) 879 6549
Experience Experience
02/2015 present
Detroit, MI
Business Support Senior Associate
Detroit, MI
Business Support Senior Associate
02/2015 present
Detroit, MI
Business Support Senior Associate
02/2015 present
  • Contribute to creating and measuring to an overall roadmap and project plans, timelines, and priorities for the Accounting Reporting function
  • Responsible for analyzing and reporting operational data, communicating changes to plans, ready process documents and up to date for any audits
  • Updating online contracts tracking tool
  • Develop, analyze and report business unit metrics and drive Best of Breed benchmarking
  • Establish and implement Financial Controls related to the reporting processes
  • Administers programs, projects and processes specific to the operating unit served
  • Primary responsibility for the ongoing support of the sales organization
07/2009 08/2014
Phoenix, AZ
System Support Senior Associate
Phoenix, AZ
System Support Senior Associate
07/2009 08/2014
Phoenix, AZ
System Support Senior Associate
07/2009 08/2014
  • Monitors the health of the server platforms to achieve optimum performance levels and makes preventative adjustments as necessary
  • Assists in developing and closing business opportunities with current and targeted customers
  • Manage the technical escalations, interact with customer on daily basis and work with them to resolve issues
  • Provides in-depth diagnosis for operational systems software/hardware failures and develops solutions
  • Creates new business development cost models and responses to RFP’s & RFI’s
  • Participate in application performance management and tuning activities (analysis and problem solving)
  • Manages budgets, provides forecasts and produces financial analysis of monthly P&L’s
10/2003 05/2009
Phoenix, AZ
Senior Support Associate
Phoenix, AZ
Senior Support Associate
10/2003 05/2009
Phoenix, AZ
Senior Support Associate
10/2003 05/2009
  • Create and execute business correspondence to clients using multiple media formats
  • Perform system claim adjustments based on outcomes and communicate with client regarding confirmation
  • Maintain and update Customer Relationship Management database
  • Accurately document customer interactions in tracking system and follow defined Client Services processes and workflows
  • Assist with a variety of special projects
  • Provide application support, troubleshooting and customer education via Bronto’s three support channels
  • Positive, "can-do" approach to work
Education Education
Bachelor’s Degree in Discretion
Bachelor’s Degree in Discretion
Auburn University
Bachelor’s Degree in Discretion
Skills Skills
  • Knowledge of JMFE systems including CACS, WX20 and Adjuster
  • Ability to file accurately
  • Ability to be on-call after hours for 24x7 emergency support at one week per 2 months, and some holidays is expected
  • Ability to work an 11am to 8pm shift for a week, once a quarter
  • Professional, top notch verbal and written communication skills
  • Demonstrated ability to work in a collaborative team environment, through Chat, Email and Phone
  • Strong communication skills
  • Experience working directly with customers
  • Friendly and energetic personality
  • 4+ technical support or help desk experience
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15 Senior Support Associate resume templates

1

Administrative Support Senior Associate Resume Examples & Samples

  • Minimum of three years of relevant work experience at a professional services accounting or consulting firm
  • Administrative experience required
  • College coursework in office management or business administration. Associates Degree preferred in business administration, organizational development, finance, accounting or related field
  • Knowledge of financial and accounting terminology
  • Intermediate to advanced level of expertise in Microsoft Word, PowerPoint, Excel, Adobe Professional, Outlook, and web based applications are required. Expertise in Visio and SharePoint is preferred
  • User expertise of office technology equipment such as video conferencing, LCD projectors, multi-functional devices including print, copy, scan and fax
  • Exercise a high degree of discretion, technical competence, attention to detail and administration ability
  • Highly effective and polished oral and written communication skills and competency in grammar and attention to detail
  • Ability to build professional and respectful working relationships at all levels, internal and/or external to the organization and the ability to respond to client service issues in a courteous and professional manner. Capacity to deal effectively and credibly with upper management
  • Strategic awareness and planning abilities
  • Detail oriented with good organizational, time management and analytical skills
  • Ability to perform in unique and changing environment; respond effectively to changes and other deadlines; readily accept new ideas and approaches; act with a sense of urgency and champion efforts related to change management and organizational effectiveness
  • Excellent interpersonal skills; ability to get along with diverse personalities; exhibits tact, professional attitude, maturity and flexibility
  • High energy level with ability to multi-task while balancing and prioritizing project work with daily responsibilities
  • Ability to work weekly schedule of Monday through Friday from 9:00 a.m. – 1:00 p.m. (time is negotiable) (average of 20 hours per week) as well as flexibility to change daily hours based upon peak seasons or high priority projects, meetings or training
  • Ability to lift 30 lbs, some walking, standing and bending involved
  • Flexible to travel based on need whether associated with learning/CPE, quarterly meetings, etc
2

Administrative & Tax Processing Support Senior Associate Resume Examples & Samples

  • Five years or greater administrative support and project work experience in a professional services and/or consulting firm environment
  • Exercise a high degree of discretion, technical competence and office administration ability
  • Intermediate to advanced level of expertise in Microsoft Word, PowerPoint, Excel, Adobe Professional, Outlook, and web based applications are required. Ability to learn various other programs and applications as necessary and/or required
  • User expertise of office technology equipment such as videoconferencing, multi-functional devices and LCD projectors
  • Knowledge of financial and accounting terminology
  • High energy level with excellent interpersonal skills, positive attitude, professional presence and exceptional customer service
  • Highly effective and polished oral and written communication skills and competency in grammar and attention to detail
  • Process oriented, accurate and quality focused with the ability to handle and prioritize multiple projects and tasks to proactively respond to and resolve issues while keeping business leadership apprised of critical issues
  • Ability to understand and strictly adhere to the brand and quality standards and procedures established by Crowe Horwath
  • Results and profit-oriented with the ability to balance other business consideration; capacity for rendering objective business decisions
  • Ability to function in high stress situations attributed to tight deadlines and multiple client needs or team needs
  • Desire to leverage technology to solve business problems
  • Able to work flexible hours and schedule as needed based upon project work and peak busy times
  • Ability to work some overtime as needed around peak business periods and project schedules
  • Ability to lift 30 pounds
  • Reliable and dependable with an excellent attendance and punctuality record
3

Senior Associate, Mortgage Allocation Support Resume Examples & Samples

  • 7 to 15 years of business related experience in the financial services industry
  • University Degree/College Diploma in related discipline
  • Advanced knowledge and understanding of US Mortgage products
  • Ability to thrive under tight deadlines independently or in a team-based environment
  • Strong understanding of business unit’s risk and regulatory requirements
  • Knowledge of Bloomberg TOMS, MBS Expert and Impact
  • Advanced Microsoft Office skills particularly in Excel
  • Experience in process and/or change management
4

Senior Associate, Marketing Channel Support Resume Examples & Samples

  • Quality control of the statements channel
  • Experience with systems administration and/or coding
  • Experience working with Business Technology
  • Organized and detail-oriented
  • Results focused with the ability to deliver accurately and on time
  • Ability to work independently with minimal guidance
  • Flexibility to handle rapidly changing priorities and multiple tasks
  • Proficient with Microsoft Office (Word, Excel, Access, Visio)
  • Bachelor's Degree or 2+ years of relevant work experience
  • Risk mitigation/quality assurance experience
  • Experience working in Operations, Business Risk, Internal Audit or similar
  • Experience with Teradata SQL, SAS, and/or Mainframe
  • Experience with HP Exstream
  • Exposure to Business Intelligence tools, such as Tableau
  • Exposure to Six Sigma, Lean or other process improvement methodologies
5

Administrative Support & Front Desk Senior Associate Resume Examples & Samples

  • Intermediate to advanced level of expertise in Microsoft Word, PowerPoint, Excel, Adobe Professional, Outlook, and web based applications are required. Ability to learn various other programs and applications as necessary and/or required
  • User expertise of office technology equipment such as videoconferencing, multi-functional devices and LCD projectors
  • High energy level with excellent interpersonal skills, positive attitude, professional presence and exceptional customer service
  • Highly effective and polished oral and written communication skills and competency in grammar and attention to detail
  • Strong project coordination, organizational and time management skills
  • Process oriented, accurate and quality focused with the ability to handle and prioritize multiple projects and tasks to proactively respond to and resolve issues while keeping business leadership apprised of critical issues
  • Excellent analytical skills to identify and report trends and make recommendations in collaboration with others
  • Desire to leverage technology to solve business problems
  • Able to work flexible hours and schedule as needed based upon project work and peak busy times
  • Ability to work some overtime as needed around peak business periods and project schedules
  • Ability to lift 30 pounds
6

Business Support Senior Associate Resume Examples & Samples

  • Comprehensive knowledge of a wide range of policies and procedures for the work area
  • Integrates knowledge and experience as a skilled specialist
  • Possesses broad knowledge of related processes, disciplines and/or technologies and their interdependencies
  • Possesses deep technical knowledge in area of specialization
  • Recognizes and acts on inconsistencies in data
  • May develop new techniques and procedures
  • Work requires the exercise of discretion and independent judgment to investigate and resolve problems or situations
  • Resolves complex issues escalated from less experienced team members
  • Receives general direction; work may be completed without pre-established procedures
  • Work guided by team requirements or department objectives
  • Establishes own priorities within general guidelines
  • Coordinates resources and activities as needed to achieve deadlines and results
  • Finds ways to improve efficiency, quality and service of ongoing work
  • May provide direction/coaching to less experienced team members
  • May act as lead on small projects
  • Contributes to area through the quality and efficiency of work
  • May contribute to the area by ensuring the accuracy of others’ work
  • Applies communication skills to interpret technical information or to provide technical advice/guidance
  • Builds trust; explains the rationale behind processes, approaches and decisions
  • Anticipates future needs based on past transactions
  • Able to accurately and effectively communicate subject-matter specific and/or technical topics to an audience unfamiliar with the nuances of the discipline
7

Client Field Desktop Support Senior Associate Resume Examples & Samples

  • Coordinates with Client End User on expectations and availability to conduct Managed Client Services
  • When required – provides onsite shadowing to Dell Program Field Service Team
  • Serves as an entry point to develop both technical and customer skills to grow into broader and more challenging field services roles
8

System Support Senior Associate Resume Examples & Samples

  • Supporting customer environments on 24x7x365 basis
  • 3 - 4 years of relevant experience or equivalent combination of education and work experience
  • Good troubleshooting skills
9

Desktop Support Senior Associate Resume Examples & Samples

  • Provides advanced technical support to internal and external customers; installs, configures, troubleshoots, monitors, and maintains customers' desktop software and hardware; supports mobile workforce
  • Consults with customers on all aspects of end-user computing and desktop based systems software; resolves advanced complex, less defined issues
  • Works independently in troubleshooting and providing solutions to unresolved hardware and software problems through trouble-ticket system
  • Maintains passwords, data integrity, and system security for the desktop environment
  • Provides advanced technical support and guidance through support, training, and publication of documentation; seeks hardware repair through outside vendors
  • Performs LAN security procedures including implementing log-in requests; evaluates new products and technologies to determine impact on existing system configurations
  • Associate’s Degree or equivalent experience/Certifications within area related to job function
  • Experience with design of IT infrastructure
  • Strong organization, project planning and time management skills
  • Ability to negotiate and solve conflict
10

Senior Escalation Support Associate Resume Examples & Samples

  • Empowered to leverage corporate goodwill policies/concessions to resolve highly escalated consumer issues, some which may be technically complex or sensitive in nature. Employ sound judgment, negotiation tactics and excellent communication skills to reach equitable solutions with consumers
  • Liaise with Escalation team at contact center to provide guidance/mentorship in effectively resolving frontline issues. Monitor day-to-day workload and performance of team. Conduct training and audits to ensure compliance. Ability to coach to success
  • Embrace established service procedures/policies to maintain consumer satisfaction and loyalty
  • Clearly, properly and accurately document consumer interactions in CRM system
  • Coordinate/Maintain parts administration process via Oracle systems. Responsible for sellable parts review/entry/updates in systems. Duties include setting parts pricing, item master list maintenance, and communications of changes to multiple users and channels. Facilitate creation and archival of Part Sheets
  • Liaison between service team and key stakeholders and partners, such as Service Agencies and internal departments, to ensure issues are raised and/or resolved
  • Contribute to and recommend handling improvements/efficiencies for all service aspects
  • All other duties as assigned by department Manager
  • Must have impeccable customer service skills with demonstrated ability to diagnose issues and respond diplomatically and professionally to resolve consumer concerns
  • Proven experience in making independent decisions by using critical thinking, acting as both the consumer advocate and company representative
  • Mechanical technical acumen preferred as relates to household disposers and dispensers. Demonstrated ability to learn quickly and apply knowledge to consumer situations
  • Ability to adapt to a fast-paced, fluid service organization utilizing excellent time management and disciplined attention detail skills
  • Minimum three years of experience working in a contact center environment, ideally with escalated calls
  • Ability to work well in a collaborative team environment and demonstrate strong interpersonal skills
  • Exceptional verbal and written skills required. Ability to assess an audience and adjust communication style accordingly
  • Strong computer skills required. Oracle experience preferred
  • Associate’s degree or four years’ relevant experience
11

Information Systems Senior Associate Support Function Area Resume Examples & Samples

  • Perform business analysis to prepare recommendations and business plans with a lead IS business partner
  • Work with business teams to help them get benefits from the solution using technologies
  • Provide support the internal clients not only technically but also in effective process
  • Bring innovative consulting methodologies, best practices, and user training
  • Work with process owners and IT technology departments to identify business needs and conceptualize solutions
  • Act as the key liaison across all functional areas, including business units, the information technology department, and outside vendors
  • In IS department, take a departmental PMO role and manage procurement process, vender contacts, and IT equipment inventory
  • Bachelor’s or Master’s Degree in Computer Science, Business Administration, or other related field or equivalent work experience
  • At least 3 years of demonstrated business analysis & consulting experience like
  • Performing formalized software solution searches
  • Managing Project
  • Designing & performing end users training
  • Process modeling and process re-engineering
  • Strong project management, analytical, problem solving capabilities
  • Facilitating, gathering and documenting business requirements
  • Excellent influence skills and ability to collaborate with business team
  • Effective confrontation skills to help provide alternative opinions and approaches
  • Communicating with technical, business at all levels
  • Exceptional oral and written communication skills in English and Japanese
  • Experience of pharmaceutical industry and exposure to working in regulated environments (ex. SOX, GxP)
  • Project experiences or excellent knowledge of SAP, Ariba, Workday, or SharePoint
  • Experiences of global projects
12

IT PM Support Senior Associate Resume Examples & Samples

  • Provide IT Portfolio Management Support
  • Support developing Client’s IT SDLC artifacts including: Project charters, Investment documents and budget formulation documents
  • Work directly with Client’s IT Portfolio Managers and Program Managers
  • Understanding of IT SDLC, Waterfall and Agile
  • Experience in an Agile environment
  • Background on budget formulation
  • Knowledge of Capital Investment and Planning Control (CPIC) lifecycle
13

Senior Support Associate Resume Examples & Samples

  • Work with the Vice President, Business Development to support institutional marketing efforts including coordination of client materials, conducting follow ups to client meetings, and conducting market research and analysis, as required
  • Maintain and update Customer Relationship Management database
  • Assist with quarterly contribution/distribution activity, client reporting, investment performance reporting, audit verifications and various other requests from clients, custodial banks, third-party administrators, and investment consultants
  • Assist with new business development including competitive analysis, prospect research, market segmentation, production of presentations and coordination of client events
  • Oversee client and prospect communication database and ensure timely delivery of materials
  • Conduct competitive benchmarking, fund feasibility analyses, sales plan development, writing and editing of internal and external materials
  • Apply for and maintain Insurance producer licenses in each state for the Vice President, Business Development, file licenses, in house, and copy internal compliance on renewal certificates
  • Assist with a variety of special projects
  • A minimum of 5 years experience supporting an institutional sales organization or related department
  • Previous industry experience preferred in private equity and/or investment management, real estate experience a plus
  • High level of proficiency with Microsoft Office including mail merge experience
  • Tech savvy, ability to learn new systems and software quickly
  • A high degree of professionalism, strong work ethic, and relationship building skills
  • Proactive, self-motivated, good judgment, attention to detail, and deadline driven
  • Excellent partnering skills -- must be a team player
  • Strong interpersonal and communication skills both written and verbal
  • Excellent organization and project management skills
14

Americas Regions Support Senior Associate Resume Examples & Samples

  • Experience of working with geographically dispersed teams and senior executive
  • Intermediate level knowledge of leading sales methodologies
  • Highly developed MS Excel and PPT skills with proven ability to deliver clear and articulate analysis to all levels of management
  • Must be able to work virtually, and independently
  • Proactive in understanding and meeting client requirements
  • Build strong relationships with clients
15

System Support Senior Associate Resume Examples & Samples

  • Maintain and operate performance monitoring applications and infrastructure, activities include software patching, new deployments, and day to day operations
  • Analyze clinical application and delivery infrastructure, including virtual servers and hosts
  • Configure monitoring agents for network and storage devices
  • Configure monitoring applications inputs and interfaces
  • Participate in application performance management and tuning activities (analysis and problem solving)
  • Perform analysis of application outages and service degradations
  • Provide on-going education and technical assistance to current and prospective partners
  • Display initiative, motivation and deliver high quality work while at the same time, meeting all deadlines for both internal and external customers
16

System Support Senior Associate Resume Examples & Samples

  • Responsible for daily operation of enterprise VM/Wintel server systems
  • Performs installation, customization and maintenance of the operating system and systems software products in support of business processing requirements
  • Performs system software installations and upgrades system software changes
  • Prescribes system backup procedures and directs recovery operations in the event of destruction of all or part of the operating system or other system components
  • Establishes and maintains security and integrity controls
  • Monitors the health of the server platforms to achieve optimum performance levels and makes preventative adjustments as necessary
  • Ensures maintenance of physical integrity on all production servers
  • Provides in-depth diagnosis for operational systems software/hardware failures and develops solutions
  • Must be able to relate technical issues and requirements to business issues and vice versa and be able to communicate these to non-technical associates and customers
  • Candidate will be required to participate within an on-call schedule
  • Excellent troubleshooting skills on different version of Windows clustering
  • Excellent VMware troubleshooting skill
  • Windows 2003/2008/2012 Server OS Administration Skills   Desired Skills
  • Working knowledge of TSM backup tool
  • Networking (TCP/IP, WINS, DNS, DHCP)
  • Excellent research skills
  • Technical documentation skills
  • Basic MS Clustering Knowledge
17

Business Support Senior Associate Resume Examples & Samples

  • Assist with administrative contract tasks within the General Procurement management systems (eg. Vetting and processing contract requests, creating contract workspace, obtaining approvals, signing and storage)
  • Updating online contracts tracking tool
  • Analyze and administer documents to ensure compliance to company policies
  • Manage effective communications with key stakeholders
  • Participate on internal performance improvement and compliance projects
  • Contracts search and retrieval
  • Supporting audit exercises
  • Coordinate and liaise with internal Dell resources as required
18

Business Support Senior Associate Resume Examples & Samples

  • Excellent written and spoken skills to deal with end customers
  • Identifies and works to address issues beyond stated situation
  • Proven track record of supporting sales organization
  • Primary responsibility for the ongoing support of the sales organization
  • Good working knowledge and demonstrated ability to review and analyze data
  • Responsible for analyzing and reporting operational data, communicating changes to plans, ready process documents and up to date for any audits
  • Develops and streamline operational objectives relating to various sales support activities including pre and post sales support, exchange fulfilment, collections, and order management
  • Actively participates in small to medium sized regional projects in support of customer deliverables
  • Able to clearly communicate and present deliverables to the executive team
  • Hands on excel skills, adept with MS power point, visio etc
19

Desktop Support Senior Associate Resume Examples & Samples

  • Knowledge of all software applications used within the organisation
  • Good communication (both verbal and written) skills
  • Planning and organising skills
  • Good administration management skills
  • Able to operate effectively in a team environment with both technical and non-technical team members
  • Able to operate with minimal supervision
  • Able to maintain professional demeanour under stress
20

System Support Senior Associate Resume Examples & Samples

  • Basic Knowledge on Windows Server Operating Systems
  • Knowledge in VMware
  • Provides positive customer experience with each customer interaction. Applies good understanding of customer service techniques as required to address PC
  • Works under general direction, seeks assistance as needed. Works with team to support achievement of internal and/or external customer commitments
  • Willingness to work 24/7 support
21

Business Support Senior Associate Resume Examples & Samples

  • Interfacing with accounting groups & IT to identify and satisfy reporting needs
  • Contribute to creating and measuring to an overall roadmap and project plans, timelines, and priorities for the Accounting Reporting function
  • Understanding the Dell Financial Systems and how they integrate, the Dell Financial Statements across all business units, and current reporting technology (D3, SQL, Business Objects, VBA, MS Access, HTML, etc.)
  • Establish and implement Financial Controls related to the reporting processes
  • Develop, analyze and report business unit metrics and drive Best of Breed benchmarking
  • Define and document processes and procedures
  • Understanding and reconciliation of Data Warehouse information to Dell P&L
  • Follows standards and procedures to comply with government regulations and internal controls
  • Should have excellent communication skills
  • 4 years working experience in large cross functional teams role required
  • Finance /Accounting/Commerce graduates preferred
  • 4years working experience in large cross functional teams
  • Good knowledge of BI Tools & Applications (Brio, BOBJ &D3 etc)
  • Self Starter with Ability to prioritize and multitask
  • Knowledge of VBA / MS Office suite of software like MS Word, Excel, Access and PowerPoint
  • Basic understanding of conducting a Quality Audit
  • Good Presentation & Interpersonal Skills
  • Attention to detail- Innovative thinking- Solution centric
  • Accounting Knowledge
22

System Support Senior Associate Resume Examples & Samples

  • Awareness of different hardware architecture
  • Contribute to the development of new techniques and plans within area of expertise
  • Adapt to projects, programs or methods based on customer or business partner feedback
23

Senior Support Associate Resume Examples & Samples

  • Work independently with minimal supervision, self motivated
  • 4 year college degree, highly preferred, technical focus a plus
  • 4+ technical support or help desk experience
  • Professional, top notch verbal and written communication skills
  • Proficiency with HTML and CSS, preferred
  • Demonstrated ability to work in a collaborative team environment, through Chat, Email and Phone
  • Graphic and web design skills
  • Experience with technical integrations or API troubleshooting a plus
  • Email marketing experience
24

Senior Associate Support Engineer Resume Examples & Samples

  • Operational Excellence –Provides 1st line diagnostic and trouble-shooting support and communicates resolutions to customers that leads to the timely and effective resolution of the problem. Achieves results by accurately understanding the issue, applying a structured approach to problem solving, involving the appropriate people to resolve, and communicating the status and resolution to the customer. Ensures that all relevant systems are accurately updated
  • Delivers Quality, Value, Results –Demonstrates solid customer service and technical skills in addressing issues and quickly escalates problems that are beyond their capability to more senior team members. Assists others in solving more difficult customer issues by conducting root cause analysis, replicating issues, and investigating resolutions
  • Functional Excellence –Helps to improve customer service by preparing FAQs,” how to” documents, and knowledge articles. Continues to develop greater proficiency in key product and technical skills
  • Relationship Building –Builds credibility with team members by actively contributing to more complex problem resolutions and providing timely and relevant information
  • Typically requires minimum of 2 - 4 years related experience
25

System Support Senior Associate Resume Examples & Samples

  • Accountable for the day-to-day operations of an area managing processes, programs and/or initiatives
  • Manages a staff of professional level team members
  • Defines roles and responsibilities
  • Contributes to standards around which others will operate
  • Establishes and influences operating policies
  • Plans for an area’s future needs and operations
  • Leads program execution
  • Contributes to policy/ program development
  • Impacts aspects of department or function results
  • Work is guided by general policies and leadership guidance
  • Independently determines approach to managing daily operations
  • Sets performance expectations
  • Selects, leads, counsels and motivates teams
  • May contribute to functional strategy within location
  • Sets project timeframes and priorities based on project objectives and ongoing assignments
  • Provides guidance and technical advice and becomes actively involved as required
  • Adapts communication techniques for audiences at multiple internal/external levels
  • Counsels and motivates team members on performance
  • Frequent contact with internal and external contacts at various leadership levels to obtain and allocate resources and complete specific phases of projects
  • Builds cross-functional partnerships
  • Identifies business opportunities
  • Assumes responsibility for sales objectives
  • Analyses quantitative, qualitative and trend data
  • Distills information from a variety of sources
  • Recognizes how individual data points fit into a situation as a whole
  • Identifies what additional data is needed
  • Anticipates operational issues and develops preventative measures
  • Solves problems impacting the area in a systematic and clear manner that can be understood by subordinates and colleagues
  • Provides leadership support to leaders and other direct reports, to meet or exceed their assigned goals
  • Prepares departmental budget forecasts & variance reports, assures timeline compliance, and develops staffing models
  • Provides mentoring and performance development to mangers and other direct reports, challenging the team for creative solutions, cost reductions and improvements in service delivery
  • Assists in developing and closing business opportunities with current and targeted customers
  • Develops modules to be used in presentations to clients and senior leadership
  • Manages budgets, provides forecasts and produces financial analysis of monthly P&L’s
  • Creates new business development cost models and responses to RFP’s & RFI’s
  • Represents Dell within the professional community
26

Front Desk & Administrative Support Senior Associate Resume Examples & Samples

  • Responsible for answering a multi-line Lync phone system with seasonal heavy call volume, including answering calls for other locations, daily monitoring of general voicemail box and distribution of messages
  • Support front desk administration including greeting visitors, arranging for local transportation and courier, maintaining guest book and temporary badges and processing fax distribution and file requests
  • Assist conference center with meeting room scheduling, maintenance and catering arrangements
  • Place catering orders with local vendors following Crowe guidelines. Communicate catering information with the NY Admin team
  • Assist with equipment reservation and set-up, including video conferences and projectors
  • Work with the Office Manager to coordinate local office events and related activities
  • Assist with accounts payable coding
  • Communicate maintenance issues related to HVAC and lighting to facilities team and/or building management
  • Assist with various projects using Microsoft office and other database or web based applications, including document formatting, confirmation processing, internet research, scanning and producing documents, mass mailings, data entry and analysis, creating reports and labels, photocopying requests and file folder assembly
  • Utilize tracking systems to ensure all time and materials are recorded, project work and type are tracked, and project instructions and client interactions are fully documented
  • Maintain lobby marketing collateral inventory and update daily lobby presentation
  • Collaborate with vendors on special packages and deliveries
  • Provide back up support and coverage to other functional areas as needed within the office and NY/NJ/DC region
  • College coursework in office or business administration or equivalent experience required. College degree preferred
  • Ability to handle key assignments of confidential nature, exercise a high degree of discretion and maintain highly confidential information
  • Ability to build strong working relationships at all levels, internal and/or external to the organization and respond to client service issues in a courteous and professional manner
  • Ability to understand and strictly adhere to the brand and quality standards and procedures established by Crowe Horwath
  • Ability to function in high stress situations attributed to tight deadlines and multiple client needs or team needs
  • Ability to teach and guide others on use of software, tool and process and utilize both technical and interpersonal skills to assist clients
  • Reliable and dependable with an excellent attendance and punctuality record
27

Senior Radiology Support Associate Resume Examples & Samples

  • Greet all patients coming into the Radiology Department and assists with patient issues
  • Input patient information into the EPIC system with high accuracy
  • If order is needed, contact patient's physician office to obtain the order
  • Complete Medipac registration for each patient
  • Answer billing and pricing questions for patients
28

Senior Radiology Support Associate Resume Examples & Samples

  • Obtain all necessary signatures for medical record releases
  • Deal discreetly with large amounts of sensitive, confidential information concerning professional conduct and performance with patients and/or fellow employees
  • Act as a Tech Aide as needed
  • 1-2 years of prior secretarial experience preferred
  • Knowledge of basic computer skills including Microsoft Word, Excel, and PowerPoint required
  • Typing speed of 25-30WPM required
29

System Support Senior Associate Resume Examples & Samples

  • Full understanding of WAN/LAN internetworking, protocol interoperability, network architecture development and requirements for testing / proof of concept
  • Knowledge of VPN, Load Balancing, SSL termination, DNS management
  • Working knowledge of Networking products from Cisco, F5, Citrix, Juniper, Brocade etc
  • Skills and knowledge and adherence to ITIL & Change Management processes
  • Strong customer service skills; interfaces with customers, end users, partners and associates
  • Additionally, the candidate must work well within a team, adapt easily to change, and possess the flexibility to travel. Candidate should have a history of working unsupervised while achieving required goals
  • Knowledge of Cisco ASA series firewalls & VPN 3000 concentrators
  • Knowledge of Juniper Secure Access Devices
  • Cisco ASA FW Series
  • Cisco VPN 3000 Concentrators
  • Juniper Secure Access Series
  • VPN Remote access (SSL and IPsec)
  • IPsec tunnels lan-to-lan
  • Good Knowledge of Networking (IP, TCP SSL, Certificates,)
  • Knowledge of wireshark (network analyzer)
  • Knowledge of Cisco VPN client annyconnect
  • Basic knowledge of ASDM (Cisco Administration tool for Cisco ASA)
  • Know how to open cases with providers (Cisco/Juniper TAC prefer)
  • Good soft skills for customer support and interact with other internal areas
  • Network support and/or operations experience
  • Coordinate, install, and maintain appropriate systems software and hardware
30

Senior Associate, Desktop Support Resume Examples & Samples

  • 2+ years of relevant experience or equivalent combination of education and work experience
  • Good understanding of the fundamentals of network and server/desktop administration, installations, upgrades, techniques, tools, materials, and equipment
  • Local travel to client sites
  • MCP, MCSE, CNE or Network+ certification
  • Asset Management experience
  • MCP, MCSE, CNE or Network+ certification is a plus
31

Tech Support Associate Senior Resume Examples & Samples

  • 4+ years of professional engineering experience
  • Able to follow written test procedures, as well as work with the team to develop solutions to challenging technical problems
  • Detail oriented, thorough, and organized
  • College level courses or experience in math, electronics, optical design or analysis
  • Self-starting, inquisitive, and enthusiastic
32

Senior Associate Online Support Resume Examples & Samples

  • Read, review, respond, and document user reports, reviews, and support tickets regarding all social casinos related questions and concerns via Zendesk support system, Google Play Store, Facebook Communities, iTunes Marketplace, and other means of communication
  • Dutifully and regularly perform responsibilities with autonomy when manager unavailable
  • Adapt to customer needs to provide top quality support for both technical and non-technical issues
  • Work with Support Manager to outline useful tools and procedures such as: automatically generated responses, guided instructions, and detailed outlines for handling a varying degree of common customer issues in a large volume
  • Moderate and direct customer accounts ranging in value from $0.99 - $100,000+
  • Perform 90%+ of VIP player support services
  • Perform detailed inquiries and summaries of user narrations for Quality Assurance review
  • Work with Support Manager to develop standardized and improved responses and templates to common customer inquiries
  • Maintain minimum user satisfaction rating of 80%
  • Individually respond to 500 - 1000+ inquiries per month
  • Utilize and understand technical features of Zendesk support system
  • Research and review competitor services for methods of improvement
  • Moderate and address concerns on social media
  • Has knowledge of concepts, practices, and procedures about technical and customer support and troubleshooting software and operating systems
  • Working knowledge of Microsoft office products
  • A willingness to expand one's knowledge by learning game-specific issues and potential fixes for an extensive library of existing products
  • The ability to explain complex technical terms in the simplest form to assist customers with questions/troubleshooting in areas in which they may not be familiar
  • Basic web and server coding preferred but not required
  • Casino/ slot gaming experience and expertise
33

Tech Support Senior Associate Referral May Resume Examples & Samples

  • Responds to customer technical problems/issues related to hardware, software and networking via e-mail/chat, online, social media and phone
  • Uses troubleshooting techniques and tools to identify products that are defective and follow guidelines in issuing service calls/contacts
  • Advises/educates customers within procedural guidelines to ensure a complete solution to their technical or service questions
  • Identifies, researches and provides input on unique or recurring customer problems
  • Remains knowledgeable of Dell’s product line, current industry products and technologies
  • Focuses on delivering a positive customer experience according to Dell standards
  • Escalates more complex customer technical issues to senior level support
34

Senior Support Associate Resume Examples & Samples

  • Proficiency in Excel. Must be able to do moderate-advanced formatting and build some formulas
  • Ability to file accurately
  • Must be detail oriented and have excellent communication skills
  • Availability to work weekends, evenings, and overtime as needed
  • Knowledge of JMFE systems including CACS, WX20 and Adjuster a plus
35

Tech Support Associate Senior Resume Examples & Samples

  • Ability to work directly from approved procedures, schematics, and verbal instructions
  • Ability to troubleshoot electronic circuits to component level and effectively identify failure trends
  • Ability to isolate problems between the test environment (test station, interface adapter, test cables, etc.) and the units under test and resolve as necessary
  • Select appropriate test equipment and configure it based on test specifications
  • Effectively communicate technical issues by generating comprehensive failure entries which correlate failure modes back to the associated test specification(s)
  • Candidate must be experienced in the use of computers and software applications (both desktop and technical). Must be well versed in computer architectures and data protocols in order to facilitate networking/interfacing with other test equipment
  • Position requires lifting up to 25lbs, continuous walking between facilities, and could involve stair/ladder climbing at the test range(s)
  • Candidate must be willing to work all work
  • Candidate must be able to obtain and maintain a Secret Clearance
  • U.S. citizenship status is required as this position needs an active U.S. Security Clearance as of day one of employment
  • Direct experience with Electronic Warfare (EW), Radar System and subsystem (Transmitter, Receiver, Antenna, Signal/Data Processor, Power Supply, etc.)
  • Ability to work in a fast-paced manufacturing/production test environment
36

Senior Associate, Desktop Support Resume Examples & Samples

  • Provide desktop and technical support to staff at all levels within the Pew Research Center and Pew
  • Participation in on-call for IT-related needs beyond normal business hours where appropriate
  • Serve as point of technical expertise and the highest levels of escalation on the desktop support team for Tier 2 support issues
  • Document changes to production desktop and hand-held devices, according to defined process
  • Create knowledge articles and other documentation for both technical and non-technical users
  • Provide mentoring, guidance and education to junior staff. Provide feedback on junior staff, and work with the manager to ensure their appropriate professional development
37

Tech Support Associate Senior Resume Examples & Samples

  • Identifying, repairing and replacing damage to wire harnesses and cable assemblies
  • Operates multi-meters, power supplies, general test equipment and test fixtures/gages
  • CCA manufacturing experience
  • Background in Automated Test Equipment (ATE), along with a background in digital, analog, and RF theory and applications
  • High school or equivalent and a minimum of 4 years’ experience
  • Associates Degree in a Technical field
38

Business Administrative Support Senior Associate Resume Examples & Samples

  • Prepare and distribute various communications and types of business reports and perform data analysis and reconciliation as well as summarize trends and provide recommendations
  • Assist with planning of client or internal meetings, webcasts or conference calls, including scheduling and communication, maintaining information and preparing and distributing materials
  • Evaluate and encourage process improvement to provide effectiveness and enhance service delivery
  • Advanced skills in Microsoft PowerPoint and intermediate skills in Microsoft Word, Excel, Adobe Professional, Outlook and web based applications are required. Working knowledge of CRM, SharePoint and Concur is preferred
  • User expertise of office technology equipment such as videoconferencing, MFD’s and LCD projectors
  • Professional presence and exceptional client service skills, exercising a high level of confidentiality in all work products and communications
  • Ability to bring thought leadership and creativity to content and design of projects and presentations
  • Strong critical thinking, problem solving, time management and analytical skills
  • Demonstrate openness to new challenges, opportunities and continuous learning with flexibility and easily able to adapt to changes
  • Effective project planning and negotiation skills with a high energy level and ability to balance and prioritize projects while leveraging others in order to complete daily responsibilities and projects
39

Tech Support Associate Senior Resume Examples & Samples

  • Candidate must have 6 years of experience in electronics industry or equivalent military electronics experience
  • Lifting up to 25lbs, walking, and could involve stair/ladder climbing at the test range(s)
  • Candidate must have an active Secret Clearance
  • Radar or Electronic Warfare (EW) systems knowledge
  • Direct experience with Radar System and subsystem (Transmitter, Receiver, Antenna, Signal/Data Processor, Power Supply, etc.) evaluation
40

Advisory Support Senior Associate Resume Examples & Samples

  • A Graduate, preferably B.Com/BBA/Economics Graduates (No post-graduation experience required)
  • 0-2 years general business experience with an exposure to international work environment would be an advantage
  •  Strong communication skills
  •  Strong attention to detail even when dealing with routine tasks
  •  Ability to meet tight deadlines
  •  Ability to ensure that work is of a consistently high standard
  •  Team player with willing and enthusiastic approach
  •  Excellent interpersonal skills, internally and externally
  •  Numerate
  • Work on tools like MS Excel, MMT, EYDelivers, Spotfire and SharePoint etc
  • Interface regularly with engagement personnel, develop strong working relationships and leverage information gained to anticipate client needs
  • Be knowledgeable about the services the engagement provides and utilize that knowledge to make suggestions and/or recommendations
  • Communicate relevant client information to account teams via presentations
41

Senior Support Associate Resume Examples & Samples

  • Investigate, analyze, research, and resolve claim inquiries as a result of issues related to discounts, payments and balance billing
  • Provide resolution and closure to the applicable recipients. Create and execute business correspondence to clients or providers using multiple media formats
  • Defend and uphold discounts that providers have previously accepted to prevent balance billing or reversals, including re-education
  • Ensure investigative notes related to any contact with providers and clients are documented and accessible throughout the applicable systems
  • Adhere to client turn around requirements as it relates to response time and required actions
  • Ensure the maintenance and compliance with department standards for production, accuracy, and turnaround time
  • Perform system claim adjustments based on outcomes and communicate with client regarding confirmation
  • Serve as liaison between Claims Specialists, Client Service Representatives, and client contacts as needed
  • May include call center responsibilities, including adhering to call center standards
  • Ensure compliance with HIPAA regulations and requirements
42

Tech Support Associate Senior Resume Examples & Samples

  • Former U.S. Army officer, noncommissioned officer, or enlisted soldier with a bachelor’s degree and three years of related experience OR an associate’s degree from and seven years of related
  • Experienced in installing, bore-sighting, troubleshooting, and operating all TES training devices
  • Possessed U.S. Army tactical vehicle operating license within the last four years. Must be night vision goggle qualified. Proficient in military map reading
  • Knowledgeable of U.S. Army rotary wing aircraft, combat vehicles, Ground-to-Air/Air-to-Ground and hand-held weapons systems, to include armament circuitry, weapons sighting systems and weapons control systems
  • Detailed knowledge of U.S. Army combat armament and combat vehicle weapons systems related tactical operations doctrine and of U.S. Combat Training Centers gained through field experience and/or military training
  • Knowledge and practical use of the Army maintenance and logistics systems
  • Knowledge and practical experience in the use of U.S. military Command, Control, and Communications C4I systems
43

Senior Support Associate Resume Examples & Samples

  • Obtain additional supporting data from Clients or various systems to complete claim processes
  • Analyze and administer closure process on select automated claims & back up individuals on other claim closures
  • Create and execute business correspondence to clients using multiple media formats
  • Manage complex, escalated, and/or client initiated emails from shared email boxes
  • Complete post claim closure payment inquiries or status
  • Adhere to client TAT requirements as relates to response time and required actions
  • Analyze and process agreement on claims that require manual intervention
  • Ensure notes, codes and appropriate closure processes for claims are followed and documented in applicable systems
  • Manage departmental reports and projects as required
  • Provide backup duties for Vendors, Support Associates, and Receptionist as needed