Senior Technical Support Resume Samples
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Senior Technical Support Resume Samples
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JB
J Bauch
Jairo
Bauch
58793 Gudrun Tunnel
Phoenix
AZ
+1 (555) 252 9642
58793 Gudrun Tunnel
Phoenix
AZ
Phone
p
+1 (555) 252 9642
Experience
Experience
Detroit, MI
Senior Technical Support
Detroit, MI
Ondricka-Wiza
Detroit, MI
Senior Technical Support
- Being the main contact person to customers in terms of support of the Project/Program (incl. financial aspects)
- Working knowledge of CRMs (customer relationship management) and Knowledge systems - any major CRM or Knowledge system e.g. JIRA, Salesforce.com etc
- Working technical knowledge of Linux and Windows Client operating systems
- Website content updates
- Create user documentation for a variety of support services, including how-to guides and instruction manuals
- Candidate will be responsible for writing technical content which includes User Manuals, SOP's, SOW's Knowledge Center, Knowledge Articles, Technical/Engineering Blogs and illustrations
- Maintain data center environmental and monitoring equipment
Chicago, IL
Senior Technical Support Representative
Chicago, IL
Stamm Inc
Chicago, IL
Senior Technical Support Representative
- Provides assistance in resolving technology support issues
- Providing timely technical support to all of our customers
- Performs installations, repairs, upgrades, backups and other maintenance tasks
- May participate in development of information technology and infrastructure projects
- May handle phone and email assistance as well
- Planning, developing and creating technical support policy and procedures
- Scheduling and providing all technical training; Responsible for keeping all technical documentation updated based on the latest product enhancements
present
New York, NY
Senior Technical Support Specialist Separations
New York, NY
Hahn Inc
present
New York, NY
Senior Technical Support Specialist Separations
present
- Develop and conduct Field Service update and/or local Technical Workshops
- Installation, operational and performance Qualification (IQ, OQ, PQ) procedures
- Participate in new product development activities with focus on Global service support
- Works actively on solutions for technical issues related to new CE based separations products with focus on hardware and trouble shooting
- Establish support tools and calibration procedures (meters, toolkits...)
- Global Field Support Plans
- Identify & document Service Spares Parts
Education
Education
Bachelor’s Degree in Computer Science
Bachelor’s Degree in Computer Science
Pepperdine University
Bachelor’s Degree in Computer Science
Skills
Skills
- Excellent communication skills and ability to interact professionally with a diverse group of clients and staff in difficult or conflictive situations
- Ability to quickly grasp complex technical concepts and make them easily understandable in text and pictures
- Strong working knowledge of Microsoft Office, Power Point and Process flow creation tools
- Good organization and coordination capability
- Proven experience in appropriate field, with strong technical knowledge in relevant electronics or electrical product areas
- Ability to quickly learn new technologies and keep abreast of the latest technological advances
- Ability to deliver high quality documentation
- Capability to use available support products (for example Microsoft Office, MS-Visio, Jira, SharePoint, etc)
- VBA support experience. Ability to quickly identify and remediate VBA in any database or spreadsheet
- SQL knowledge
15 Senior Technical Support resume templates
Read our complete resume writing guides
1
Senior Technical Support Resume Examples & Samples
- Experience communicating and coordinating Test Systems' activities
- Hands on experience supporting web based applications on an open system
- Strong background in Linux/Unix and Windows systems
- Working knowledge of supporting an enterprise level infrastructure
- Strong knowledge of system virtualization
- Troubleshooting skills to effectively work with developers and infrastructure teams
- Capability to use available support products such as MS Office Suite, JIRA, Visio, SharePoint, etc
2
Senior Technical Support Resume Examples & Samples
- Improve and maintain installation and configuration procedures
- Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups
- Investigate and troubleshoot service tickets raised from HP Service Manager/Service Now
- 4-5 year’s System administration experience
- Experience with VMware
3
Oracle Senior Technical Support Analyst Resume Examples & Samples
- Perform database plan, design, creation, maintenance, backup/recovery, and performance tuning tasks daily to support 24X7 availability for mission critical applications
- Participate in on call rotations, monitoring, and change requests to resolve incidents in the database environment
- Setup and maintain documentation (standards, procedures, and disaster recovery)
- Provide input for staffing and support of programs and create accurate and detailed schedules
- Successfully hand off project to Program Managers or Project Coordinators
- Monitor the performance of the Oracle Database environment and implementing the solutions to increase the performance
- Design storage strategies around backup and recovery for complex database environments, physical structures, and specialized database applications
- Monitors application performance and evaluates areas to improve efficiency
- Perform root cause analysis with other support teams to prevent recurrence
- Mentoring and assisting with on-the-job training for level 2 Oracle support
- Broad knowledge in Unix, shell scripting, Oracle Enterprise Manager, and over all knowledge of Oracle concepts and processes
- Proficiency with configuration of operating system settings applicable to Oracle running on distributed platforms (AIX, Windows, Linux)
- Demonstrated expertise in Oracle backup and disaster recovery procedures
- Proficiency with shell scripting and SQL (writing and debugging)
- Bachelor's degree in computer science; or networking; or computer engineering; or equivalent IT related degree required
- Minimum 7 years’ experience as an Oracle DBA in a large-scale environment
- 7 or more years or experience with troubleshooting and monitoring
- 4 or more years of experience in Performance tuning and optimization
- Self-motivated and the ability to work individually or in a team environment
- Solid organizational skills and focus on quality
- Strong verbal and written English communication skills, problem solving skills, customer service and interpersonal skills
- Strong ability to work independently and manage one’s time as well as well as being a collaborative team member
- Able to respond to demanding target dates
- Oracle Certification
- Experience with Dataguard, Oracle Enterprise Manager Grid Control, Oracle RAC, and Optim
- Previous experience in Remedy and Caterpillar ITSM processes
- Experience in systems analysis and application program development with a backend relational database
4
Senior Technical Support Representative Resume Examples & Samples
- Commerical and Industry Relations
- Management
- Program Manager
- Project Manager
5
Senior Technical Support Analyst Web Sphere Application Server Resume Examples & Samples
- Technical Analysis, Design and Consulting
- Identify and make recommendations on exploitation of new feature / function of supported vendor software and RBC written code to ensure proper use of technology while adhering to RBC’s long-term architectural direction
- Maintain a very good understanding of supported technology as well as interfacing technology supported by other areas of RBC
- Recommend strategies to drive down cost and improve efficiencies with supported vendor software and RBC written code to ensure optimal use of available resources
- Ensure that supported vendor software and RBC written code maintained by the incumbent are maintained at appropriate levels to ensure RBC remains on the leading edge of technology. The expectation is that vendor software will be upgraded to new version, release and/or maintenance levels within 12-18 months of said software becoming available
- Java and J2EE technology (D)
- Web-based applications and services within a multi-tiered architecture environment (D)
- WebSphere Application Server (P)
- Installation and Support of high volume 7X24 operations (P)
- HTTP and T3 as the message transport protocols (P)
- XML (D)
- EJB and JSP application components (P)
- TCP/IP (D)
- DNS (D)
- NFS (D)
- CSS/Network Equipment (D)
- Unix operating systems (AIX, Solaris and Linux) (P)
- Windows operating systems (P)
- Scripting experience (D)
- System performance and tuning (D)
- WebSphere MQ (D)
- CICS Transaction Gateway (D)
- IMS Connector (D)
- Database principles (JDBC connection Pool, DataSource) (D)
- Security practices in E-Commerce environment (D)
- System monitoring (D)
- Job scheduling (B)
- JAVA Programming Language (P)
- Java Native Interface (P)
- Windows Desktop (P)
- Windows Server Operating System (P)
- Windows Networking (D)
- Windows Registry (D)
- MQ Series (D)
- Network Principals (D)
- Apache Web Server (D)
- OpenSSL (D)
- HTTP (D)
- HTML (D)
- Network Security Concepts (D)
- Database Principles (D)
- Skills Requirement Level Scale
6
Senior Technical Support, Product Engineer Resume Examples & Samples
- Collect and analyze consumer insights to help develop the product innovation road map that delivers a best in class consumer user experience and the delivery of high quality services. Strategy and standards for proper use by the business
- Provide for proactive management and compliance/oversight for the specific user services and/or applications - maintain an instant and trending view of the health of user products, identify trends/anomalies and look for degrading trends and performance metrics that may exceed SLA's
- Translates user needs into product requirements and design specifications to ensure well developed products are introduced that add value and the user interface is easy and brings value. Understanding of processes and methods to troubleshoot user issues and improve the user experience
- Develop global user awareness/training strategy and execute to keep users informed on best practices, how to effectively use products, and ensure users are prepared for new products and upgrades
- Design and prepares reports to communicate operational efficiencies and user satisfaction for all user facing products. Develop action plans that address any defects or inefficiencies
- Bachelor's degree required, Computer Science strongly preferred
- Must be certified in O365, MCSE Communication, Skype for Business, Exchange, SharePoint 2013, InfoPath, Power Shell and ITIL v3
- A minimum of 5 years' of customer support experience and 2 years' experience specific to deploying new user applications/tools
- A minimum 3 years' technical knowledge in - O365, AD, Operating Systems, Networking, Personal Computing Devices
- Self-driven with proven history of technical experience with Microsoft O365 deployments and other key user facing technologies
- Excellent communication and problem solving skills - verbal and written
- Demonstration of being able to effectively produce results under tight deadlines. Precision and attention to detail
- Proven history of demonstrated technical skills and leadership
- Cross-functional collaboration – The ability to communicate the needs of stakeholders and assigns personal accountability at all levels. Strong Communication skills both verbal and written
- Strategic planning – Delivering plans with tangible outcomes while delivering on-time and with-in budget
- Product analysis– Following through from concept, defining critical KPIs, cataloging results, and performing post-mortem analysis for continuous process improvement
- Must be self-directed and motivated to drive solutions through to completion
- Must possess a strong problem solving ability ranging from conceptualization to implementation as well as demonstrated ability to solve complex problems
7
Senior Technical Support Resume Examples & Samples
- Work under minimum supervision with few direct instructions
- Build and utilize automation tools with respect to the release management process
- Will actively participate in Change, Incident, Problem and Knowledge Management processes as well as on-call support
- While working on incidents will be responsible for troubleshooting, diagnose and take actions and triage for production systems
- Responsible for designing and implementing improvements to increase stability and uptime in production environments with oversight and support of Integration, Certification and Staging environments
- Assist in the technical coordination between service integrators, vendors and partners
- Strong attitude towards teamwork, knowledge sharing and documentation
- Manage outages and emergency situations with different Business Units and external providers
- Responsible for defining, designing and implementing new and updated hardware and software solutions for development and/or production. Propose and implement system enhancements (software and hardware updates) that will improve the performance and reliability of systems
- Exercise judgement within defined procedures and practices to determine appropriate action
8
VP-alm Tools Senior Technical Support Specialist Resume Examples & Samples
- Participate in planning, resource estimation and implementation of new application on-boarding to ALM Tools
- Troubleshoot issues and provide ongoing support for ALM Tools
- Review current support process and ensure team adherence to the process. Also suggest process improvement that increases productivity and reduces cost
- Manage technical support and on-boarding effort using onshore and offshore model
- Work with global developers and engineering teams
- Must be a self-starter, effective listener, problem solver and team player
- Strong understanding of ALM concepts and hands on experience with at least one ALM tools stack preferably in Unix environment
- Knowledge and experience with Linux & Windows (shell/batch scripting & server management), Java, .Net, LDAP, Active Directory, Oracle/SQL Server database (SQL, backup & recovery)
9
Senior Technical Support Resume Examples & Samples
- Communicate and coordinate all Test Systems activities
- Knowledge of web based applications
- Ability to logically triage an issue, and using defined processes and procedures, engage Sabre teams to efficiently address it
- Capability to use available support products (for example Microsoft Office, MS-Visio, Jira, SharePoint, etc)
- 4 years experience using defect management and change management systems
10
Senior Technical Support Resume Examples & Samples
- Minimum 6 years related experience
- Experience with configuration, change management, monitoring or and trending of Platform/ Application
- Experience with Splunk, New Relic or Solar Winds is a plus. Developing and maintaining run book articles
- Ensuring platform availability and addressing operational issues as they arise in accordance with internal and customer SLA’s
- Knowledge resource on multiple projects/initiatives across the company for a variety of internal/external customers
- Act as a Technical Mentor for junior team members
- Develop system benchmarks
- Ability to write and understand SQL queries
- Solid understanding of XML
- Understanding of TCP/IP and HTTP protocols
- Understanding of ITIL process. Strong troubleshooting skills
- This will be part of a 24/7 team and can be expected to work any shift
- Experience using an operational ticketing system to record changes and work history details such as JIRA or Service Now
11
Senior Technical Support Rep Resume Examples & Samples
- Strong desire to help others (customer service), positive attitude, excellent problem solving, communication, and organizational skills
- Exceptional knowledge of all Microsoft Operating Systems and/or Mac Operating Systems
- Strong knowledge of Help Desk ticketing software (i.e. ServiceNow)
- Strong knowledge of PC and MAC systems, laptops, and printer hardware
- Ability to troubleshoot remote technologies (i.e. VPN, Citrix, and wireless solutions)
- Proven track record of being detail oriented, with outstanding follow-through
- Support for smartphones and tablets
- Strong knowledge of Cisco phone topology
- Light scheduled off hour maintenance
- ITIL Certification
12
Senior Technical Support Analyst Database \ Server Administration Resume Examples & Samples
- Ability to troubleshoot simple to complex problems
- Learn new technology to become proficient in its use to provide the most cost-effective technology support solutions
- Areas of expertise will range from operating system, database, web applications, Web Servers, networking and desktop tools
- Strong knowledge of interoperability workings of all these technical components is required
- Required to identify improvements to all operational support activities as well as maintaining accurate and up to date operational manuals for day to day activities
- Detailed oriented identifying, solving and improving issues around code promotions
- Must have a minimum of 3-5 years
- Must have a thorough
- MS SQL Server Administration
- ITIL Incident/Problem/Change
13
Senior Technical Support Specialist nd Level Resume Examples & Samples
- To support desktop systems and applications within the RELX Group of Companies and ensure systems are maintained to provide maximum availability to the users and the applications they are running
- To take ownership of issues escalated by 1st Level/Helpdesk support ensuring a resolution is met and communicated to impacted parties appropriately
- Escalation of issues to 3rd Level support where required
- Coordinate software upgrades and rollouts with the assistance of the 3rd Level team and/or application support teams
- Completion of special projects assigned by IT management, including support to our regional state offices
- Thorough understanding of IT infrastructure and business specific applications, with a very strong knowledge of PC/MAC Hardware and Operating Systems (Win7 to Win10, and OSX), mobile devices, and Microsoft Desktop applications
- Outstanding analytical, problem resolution and research skills
- At least 5 years previous experience in a corporate IT Technical Support role
- Demonstrated ability to take ownership of incidents and problems escalated by 1st Level Support, ensuring a resolution is met, and communicated to impacted parties appropriately
- The ability to deal with a wide range of people, both locally as well as remotely
- Ability to effectively manage your time to ensure all SLAs are met and stakeholders are happy
- Effective customer service and communication skills
- Troubleshooting skills for basic and complex technical support issues
- Current Microsoft Certifications will be viewed favourably
14
Senior Technical Support Assistant Resume Examples & Samples
- Team player
- Stability
- Logical & Analytical
- Quick thinking
- Any Graduate (should have completed all exams), Should possess pass certificate from University at the time of interview
- Technical Support Experience
- Customer Service Skills
15
Senior Technical Support Assistant Resume Examples & Samples
- Experience across Voice, Technical / Semi-Technical processes
- Provide technical support to dealers/contractors during installation and troubleshooting of Honeywell Security, Intrusions/ Access control systems
- Effective communication skills and appropriate usage of the English language
- Flexibility to work in shifts
- Graduate from a reputed Institute B. Tech Prefered
16
Senior Technical Support Resume Examples & Samples
- Provide technical leadership for new product launches, competitive benchmarking and co-supplier relationships which includes development of technical data packages, presentations, and sales tools
- Maintains well established working relationships with customers, suppliers and vendors to support program objectives
- Perform laboratory work as required to meet objectives
- Ability to travel (up to 20%)
- This position is located in Wilmington, DE
- Demonstrated ability to lead teams
- Problem solving and technical ability
- Strong communication skills: written, oral and presentation
- Demonstrated subject matter expertise
- Knowledge of structure- property relationships
- BS required in Chemistry, Chemical Engineering, Polymer/Materials Science or related
- MA/MS preferred
- Minimum 8 years of experience in an industrial laboratory setting in coatings, joint compound, thin set mortars, or related field
17
Enterprise Senior Technical Support Resume Examples & Samples
- You will offer the highest level of technical support base on high-end/high value-add enterprise technologies including Storage Area Networks (SAN), Virtualisation (VMWare/Hyper-V), Networking and Operating Systems (Microsoft and Linux Platforms)
- Delivering Tier 3 support and resolution for high-end technical issues through troubleshooting, research, environment replication & identification of workarounds
- Actively supporting the customer in all aspects through to problem resolution while keeping the customer informed throughout the life of the incident (s)
- Interlocking with Resolution Managers (RMs), Technical Account Managers (TAMs) and Regional Sales Account Managers (SAMs) to address customer issues and queries promptly/effectively
18
Senior Technical Support Product Manager Resume Examples & Samples
- Analyze and create business cases and requirements for product support offerings
- Provide content for support offerings in close collaboration with strategic product teams and support delivery teams
- Review product roadmaps and strategies for new and existing products and develop proposals for supporting them to achieve organizational goals
- Collaborate with Engineering and Product Management to ensure supportability for new products
- Create compelling stories for quarterly service and product reviews that identify product trends and opportunities for improvement
- Assess educational requirements and content for new products, technologies, and services
- Provide customer and market analysis for technical support offerings
- Bachelor's degree in computer science, engineering, or business
- 5+ years of experience in software product management, technical support management, or technical management
- Understanding of enterprise-level server and application environments; knowledge of middleware, developer, and container technologies is a major plus
- Work experience within the enterprise software industry
- Knowledge of open source software, software development, and engineering processes is a plus
- Outstanding communication and relationship-building skills
19
Senior Technical Support Specialist Sunday Resume Examples & Samples
- Provide exceptional customer service while responding to telephone calls, e-mail and personnel requests for technical support. Track & monitor the problem to ensure a timely resolution and follow-up
- Perform day-to-day activities within established service levels & metrics
- Maintains working knowledge of all Firm deployed applications
- Apply functional knowledge and troubleshooting skills to resolve issues related to problems with Blackberry devices, Remote Access capabilities (VPN, Citrix, RSA tokens, etc), Document Management system (preferably FileSite), MS Outlook (delegates, rules, etc), Hardware, Printers & other network devices (issues are not limited to these areas)
- Excellent listening, questioning and analytical skills along with the ability to remain calm under pressure & work in a concise, clear & focused manner are necessary
- Ability to understand and assimilate the organization's culture, philosophy and values
- Ability to gauge one's strengths and limitations, escalating problems when needed, in effort to move self and others forward positively
- Ability to work independently with minimal supervision in an organized, disciplined and consistent manner
- Ability to quickly process information with high levels of accuracy
- Ability to maintain strict confidentiality of the firm's internal and personnel affairs
- Ability to work well with others, harness different skills and experience, and build a strong sense of team spirit
- Ability to work in a multi-office environment
- Ability to provide overtime and holiday support as needed and requested
20
Level, / Senior Technical Support Resume Examples & Samples
- Interpret technical issues and solve problems by simplifying technical complex terms
- Manage and resolve identified client issues for assigned customer accounts
- Enter data information into various computer applications, including web based ticketing system
- Identify trends in call escalations and recommend training topics to management team
- Strive for one-call resolution of customer issues while communicating appropriate options in a timely and professional manner by providing delightful, efficient, and accurate resolutions to customer inquiries
- Any other duties and/or special projects as requested by management
- Minimum one year of personal computer and Mac technical support/troubleshooting experience
- Expertise to support Personal Computers/Windows10/ Microsoft Office products
- Ability to determine root cause of issues and effectively solve problems
- Minimum one year of experience working with web sites, applications, and networks
- Must have exceptional Customer Service and Interpersonal skills
- MCSA Windows10 certification
- Previous experience in the education industry and e-learning technologies
21
Senior Technical Support Specialist Separations Resume Examples & Samples
- Participate in new product development activities with focus on Global service support
- Represent Global Service support initiatives and deliverables, including Strategic support deliverables for assigned development projects to include
- Global Field Support Plans
- Tools and other requirements to support new products
- Skills based training for Service & Customers (development)
- Installation, operational and performance Qualification (IQ, OQ, PQ) procedures
- Preventative Maintenance Call procedures (PMC)
- Identify & document Service Spares Parts
- Forecast initial Support Inventories
- Establish support tools and calibration procedures (meters, toolkits...)
- Support QA initiatives to ensure all complaints, field notification & corrective actions are supported for assigned products
- Design, prepares and organizes technical service trainings for global field service and support personnel, subsidiaries & distribution partners
- Prepares and organizes train-the-trainer plans for the technical & training staff of our regional offices, including preparation of necessary training material/ documentation
- Develop and conduct Field Service update and/or local Technical Workshops
- Develop and implement specific action plans to improve products performance and services, improve field knowledge and customer satisfaction. Monitor the results of these plans
- Works actively on solutions for technical issues related to new CE based separations products with focus on hardware and trouble shooting
- Provide effective escalation and tactical product and field support as required
- Establish and maintain effective communication networks with appropriate technical support staff & service management of our subsidiaries, to exchange product issues & technical know-how
- Support the release of new products as well as software and hardware modifications, including where relevant field evaluation in cooperation with marketing team’s and R&D product development project teams
- Promote team spirit and cooperation between technical support functions, Global Service, Suppliers, manufacturing, Engineering/Software/chemistry development and others
22
Engineer Senior Technical Support Resume Examples & Samples
- Demonstrating general technical knowledge of Honeywell avionic products or systems including aircraft interface / interaction, sub-system, system and platform applications. Represents the organization as the prime technical contact on system interaction and operational issues
- Manage and document customer communications via SFDC and own case closure
- Log sales leads in SFDC as required
23
Senior Technical Support Resume Examples & Samples
- Must be present during set scheduled work hours, perform necessary overtime
- Must be able to work independently and with other team members, with minimal guidance and supervision
- Must be able to receive and execute direction from leadership in written and oral form
- Must be able to perform math functions at a level that meets CAN requirements
- Must be able to communicate clearly in written and oral form
- Must be able to maintain a safe, clean working environment
- Must have demonstrated willingness to learn from others
- Must be able to manage multiple tasks and meet repetitive scheduled deadlines
- Must pass specified physical to meet physical labor requirements
- Must have demonstrated ability to collaboratively participate on a team
- Must have at least one year experience working with large animals
- Must be able to use a computer with emphasis on spreadsheet and data entry
24
Senior Technical Support Analysts Resume Examples & Samples
- 2 years of experience in a QA/development role in software, financial or information services
- Creation and configuration on Websphere Message Queue for the applications interacting based on message queuing
- Execution of the SQL scripts on IBM DB2 / MS SQL SERVER. Creation and modification of stored procedure
- Webservices infrastructure – deploy and configure using different security layers, such as mutually auth, SSL configured (pki certs, ipconfig based)
- Soapui, Soatest and Loadtest
- Test planning, test design, test strategy, and test execution
- Troubleshooting and resolving complex technical issues related to web-based software applications
- Providing technical and consultative support to external customers and identifying business needs
- Experience in client-server networking and database management
- Different Quality Assurance methodologies viz Waterfall, iterative and Scrum. Knowledge of different QA tools like, Clear Quest, Quality Center / Application Life cycle Management. Automation tools such as QTP and Selenium
- Experience in testing web technologies, services, and physical devices
- Understanding of Java technologies, XML, JS, CSS, and HTML
- Knowledge in Microsoft .NET, Java, VB and Java script programming capability, Automation Testing Tools & SQL methodologies
25
Senior Technical Support Representative Resume Examples & Samples
- Minimum of five years of experience in a technology related field or discipline
- Experience with customer success strategies, technical support / helpdesk, and/or sales engineering roles
- Must be able to also work a flexible schedule (days, nights, weekends, and/or holidays) as part of a 24/7 on-call team (rotation), as required
- Comfortable communicating solutions to customers across a wide variety of skill-sets
- Able to work autonomously and collaboratively as appropriate
- Tenacious with a passion for learning new and unfamiliar concepts
- Comfortable working with customers in person, by phone and via email
- Cultural fit is important. You must embody our core values of trust, passion, performance and respect
- Ability to write and speak multiple languages
26
PSI Senior Technical Support Resume Examples & Samples
- Expert-level knowledge of nuclear facility and related programmatic operations, specifically in high-hazard activities (e.g., RLUOB, PF-4, CMR)
- Demonstrated hands-on working experience in a Hazard Category 2 Nuclear Facility (e.g., TA-55 PF-4)
- Familiarity with the management assessment process
- Familiarity with the implementation of safety management programs and how programs comply with them
- Experience in leading technical or operations teams
27
Engineer Senior Technical Support Resume Examples & Samples
- Provide direct troubleshooting assistance to customers responding real time to customer technical inquires via phone and email
- Travel to various nearby onsite customer locations
- Travel to Support assigned Conferences
- Conduct assigned customer contact plans
- Routing and escalation of technical issues
- Maintain ownership of technical issue through closure
- Manage issue resolution against identified service level goals
- Proactively supply technical communications to customers as available
- Knowledge capture of technical issue resolutions for re-use
28
Senior.technical Support Analyst Resume Examples & Samples
- Serve as trusted senior technical advisor and provide support to diagnose/troubleshoot and correct daily hardware and software issues for various members of the University's Facilities department. This includes iPads, smartphones, laptops and desktop and peripheral devices such as printers, cameras, scanners, smart devices, sensors and copiers
- Work closely with the vendors and central network, firewall, and security teams to ensure implementation and support of devices and peripherals that reside on the network
- Proactively design, explore, research, and benchmark solutions and emerging technologies
- The candidate must be willing to support Facilities departmental work including responding to various IT outages, deadline driven dates, and peak periods. Departmental assets may contain confidential and legally protected data; therefore, the candidate is required to work closely with the Office of Information Technology on security protocol and review
- Install and support Microsoft Windows based applications including IIS, MS SQL, .NET and SharePoint
- Install, maintain and support multifaceted software used across Windows platforms
- Analyze requirements and determine system configurations and features needed to support client applications and workloads
- Provide technical expertise in the resolution of operating system and infrastructure problems
- Participate in testing new versions of software such as Windows operating systems, IIS, clustering, virtualization (servers and desktops) and other infrastructure products
- Provide technical leadership to team members and other colleagues in matters of subject expertise
- Lead technical deployments across the department
- Manage and ensure the integrity of an Inventory of approximately 1200 technical assets
- Clearly communicate the progress and status of IT initiatives to stakeholders
- Create, maintain and/or enhance process and systems documentation
- Ensure all university and departmental IT protocols are strictly adhered to
- Bachelor's degree (Information Technology degree preferred) and 3-5 years of hands on computer hardware support and software installation/administration experience is required. This includes peripherals such as printers, scanners, camera, smart devices, and copiers
- Demonstrated experience in leading technical deployments across the enterprise or department is required. General knowledge of networks and how they work is essential (i.e. firewalls, subnets)
- Knowledge with TCP/IP and the ability to do network traffic analysis, the development of firewall rules and SSL certificates
- Experience in system patch management
- The ability to learn new systems beyond area of expertise
- Superior interpersonal communication skills and the proven ability to communicate with a diverse user base that have varied technical proficiencies
- Strong technical acumen and prioritization skills are essential
- Competitive candidates have strong and demonstrated experience in supporting Microsoft Windows Vista, 7, 8, 8.1, & 10 operating systems; Mac OSX 10.7 (Lion)-10.11 ( El Capitan); Microsoft Office Suite 2010-2016; Apple IOS 5.1.1 - 10.0.2; Android OS KitKat, Lollipop and Marshmallow; Experience with supporting Dell, HP, Konica Minolta and Xerox printers; Experience with and configuring Audio Visual equipment
- Successful candidates must be available to work after core hours to support emergency requests and have experience providing remote customer support
- Must be able to lift at least 50 pounds on a regular basis
29
Senior Technical Support Expert Resume Examples & Samples
- Demonstratedtechnical aptitude and understanding of computer hardware, software platforms,and networking concepts
- Troubleshootinga high level of technical support and resolution
- Writtencommunication exemplifies basic spelling and writing skills that enable one theability to compose detailed notes that others can easily interpret
- Experienceworking under pressure and effectively calming irate customers, preferably in acustomer contact center
- Mustpossess and demonstrate excellent customer service and rapport building skills
30
Senior Technical Support Specialist / NOC Resume Examples & Samples
- Minimum 2 years experience in a network operations or technical support environment required
- Advanced work in pursuit of a Bachelor’s degree (e.g., junior and senior year, etc.) in computer science, MIS, or a related field can be substituted for one year of technical support or network operations experience
- Cisco Certified Network Associate (e.g., Voice, Wireless, Security, Service Provider Operations) or higher designation preferred
31
Senior Technical Support Eng Resume Examples & Samples
- Using one’s background in Hardware Maintenance and/or System Administration in Air Defense Systems and understanding of the Air Defense environment to develop training curriculum
- Prior Military Hardware Maintenance and/or System Administrator experience as applied to developing and conducting training on Air Defense Systems
- Familiarity with Intrusion Detection/Prevention Systems
- Cyber Security Experience preferred
- Familiar with Instructional System Design
- Experience in developing documentation for training programs
- Experience troubleshooting data processing systems, communication systems, data networks, and computer networks
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Senior Technical Support Resume Examples & Samples
- Serve as escalation and resolution point for field issues from Support Level 2
- Triage incoming field issues with Support Level 2 and Engineering
- Diagnose issues and escalate as needed
- Track issues through resolution and report periodically on status
- Help with setup test environments to reproduce problems
- Document findings in work tracking system and general insights in knowledge base
- Assist product developers and technical product support specialists in solution of complex installation problems
- Suggests product and/or support tool improvements to improve quality
- Participate in the implementation of continuous quality improvement processes and methodologies
- Facilitate the on-going provision of new customers
- Collaborate with product team to ensure that PAR hardware and software function as a solution
- Review and evaluate customer based requests for hardware certification
- Communicates status and resolution to interested parties
- Aggregate and document findings in work tracking system and knowledge base
- Suggest product and process improvement opportunities based on trends or patterns
- Bachelors in Computer Science/Engineering or a related field preferred
- Minimum of three years of experience in the software industry
- Experience in testing SW applications is desirable
- Experience with Hospitality Point of Sale software strongly preferred
- Proficient in troubleshooting, problem solving and root cause analysis of system defects
- Some experience with scripting languages (PowerShell preferred)
- Experience with MS SQL Server
- Good MS office skills, particularly fluent in Excel
- Good interpersonal written and oral communication skills when interacting with internal and external customers
- Ability to manage multiple customer issues at one time
- Must be detail oriented, reliable and have the ability to work both in a team environment and alone with minimal direction and supervision
- Curious to learn about system functionality and limitations
- Ability to participate in after-hours escalation rotation and willing to work a flexible schedule as needed
- Occasional travel to customer sites may be required
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Senior Technical Support Resume Examples & Samples
- Provide technical support in multiple channels – Telephone, Live Chat & email, work with the regional Tech Support team to meet the service KPI’s in all channels
- Offer product solutions to internal & external customers based on their requirement such as: functions, product description, parameters, pictures or physical goods
- Promote design products and services to customers, work with Software specialists and sales to win software tools, Evaluation board, SBC, design and manufacturing services business
- Promote associated products to customer design requirements , assist sales to dig out potential business opportunities with his/her product knowledge and system knowledge, increase average sales amount per order
- Take regional Tech Support owner role to coordinate the technical support activities in assigned region
- Develop own product and technology knowledge, maintain awareness of current technology and latest products
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Senior Technical Support Analyst Oracle EBS Resume Examples & Samples
- Performs continuous monitoring of systems' health (incl. Enabling apps)
- Triggers/performs corrective actions in case of any deviation from normal systems' state is identified (incl. Enabling apps)
- Initiates and drives improvements of the monitoring
- Responsible for resolving production issues raised by users that could not be resolved in the 1st level of support ((i.e., functional support team, enabling services team)
- Initiates and drives preventative activities by researching pro-active section on oracle support portal and suggest diagnostics scripts installation, recommended patch collections analysis, etc. Determines scope of and participates in regression testing
- Performs maintenance, administration and configuration of the enabling applications in scope for the team
- Provides on-call production support during off work hours according to rotations defined
- Provides support to the projects, CoE running, when needed
- Provides support in projects' transition to production
- Adhere to GSFIT policies and standards, follow defined processes
- Monitor incoming incidents queue and distribute newly created among the team members
- Mentors and assist more junior team members
- Provides input for internal processes optimizations/improvements
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Senior Technical Support Analysts Resume Examples & Samples
- 5 years’ experience in a QA/development role in software, financial or information services
- Quality lead for large cross-functional, cross-organizational projects, helping to define software development processes, and scoping test requirements
- Leading analysts in gathering test requirements and creating quality test plans for large complex projects
- Client-server networking and database management
- Agile or Scrum Software development methodologies
- Testing web technologies, services, and physical devices, Java technologies, XML, JS, CSS, and HTML
- Microsoft.NET, Java, VB, and Java script programming
- Automation Testing Tools
- SQL methodologies
- Apply online at www.visa.com and reference job number 170550
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Senior Technical Support Representative Resume Examples & Samples
- Providing timely technical support to all of our customers
- Creating various technical documentation and submitting it to the field engineers
- Scheduling and providing all technical training; Responsible for keeping all technical documentation updated based on the latest product enhancements
- Coordinating all field support visits and activities with our dealers, Virtual Imaging customers, and dealer customers
- Managing and coordinating various special and technical support projects, including project management activities with other service groups within Virtual Imaging
- Planning, developing and creating technical support policy and procedures
- This position will also be required to mentor/coach/assist other technical support reps and field engineers on technical product knowledge, training, field support, and project management
- Bachelor's degree in technical field or equivalent mix of training and experience required
- At least seven (7) years of directly related technical experience required
- Fluoroscopy knowledge required
- Experience in the Medical Imaging industry is required. Experience in the X-ray field is strongly preferred
- Strong knowledge of safety and regulated procedures and standards required
- Valid Driver's License and proof of insurance to accommodate business travel is required. (Job entailed roughly 20% travel throughout the United States as needed.)
- Strong business acumen strongly preferred
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Senior Technical Support Resume Examples & Samples
- Provide Technical support to Partners and Enterprise customers and work complex technical issues through resolution
- Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
- Undertake NOC and Operational Maintenance duties as required. Serve as the escalation point for tier-1 NOC staff
- Troubleshoot VoIP/telephony, Application server and database issues
- Support 24 hour on-call duties as required. This job requires working in shifts and the candidate must be willing to be flexible to work in shifts as required by the company
- Help to develop Knowledge Base for customers and internal personnel
- Deliver technical training to Partners and Enterprise customers as needed
- Develop and maintain deep product and application knowledge
- 3-5 Years of strong work experience in technical support
- Graduate or undergraduate degree in computer science is highly desired
- Written and verbal communication, listening, negotiation and presentation skills
- Proven ability to respond to critical issues on a 24/7/365 basis and Proven ability to own problems from beginning to end
- Excellent case manager and excels in multi-vendor environment
- Ability to collaboratewell with a diverse group internally as well as external vendors on a regular basis
- Exceptional work ethic andAdherence to BroadSoft’s policies and procedures
- Strong troubleshooting and analyticalskills
- Working knowledge of CRMs (customer relationship management) and Knowledge systems - any major CRM or Knowledge system e.g. JIRA, Salesforce.com etc
- Working technical knowledge of Linux and Windows Client operating systems
- Ability to create and debug SQL scripts and a thorough understanding of database fundamentals
- Excellent understanding of Computer network fundamentals and working knowledge of network troubleshooting tools, e.g. Ping, ipconfig, trace route
- Knowledge of VOIP and SIP
- Expertise in Perl/Bash Scripting is a huge plus
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Senior Technical Support Rep Resume Examples & Samples
- Proper escalation of incidents to management
- Senior Tech Support agent Duties
- Minimum Education Required: Bachelors degree or equivalent work experience in a related discipline required
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Senior Technical Support Resume Examples & Samples
- Understand, interpret and draw conclusions from management and financial data
- Being the main contact person to customers in terms of support of the Project/Program (incl. financial aspects)
- Maintain and update project management reporting tools
- Support and coordinate project management tasks (Quality Control checks, RAID & RAG Reporting)
- Support ad-hoc clean-up and bulk modification requests in SharePoint database
- Assure initial quality on received data inputs based on given guidelines
- Ensure risks and issues in processes are identified, reported and escalated as required
- Prepare executive status summary and pack
- Support Project Managers at Project, Program and Portfolio project admin tasks and deliverables
- Track Milestones and KPIs
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Senior Technical Support Resume Examples & Samples
- System analysis techniques and procedures, including consulting with users, to determine hardware, software or system functional specifications. Preferred/Desirable
- Microsoft MOUS/Microsoft A+ certification or other MS certifications are preferred
- Experience with client-server applications, Citrix, VPN, and Blackberry Support
- Experience with beginner level visual basic scripting Certification or Conditions of Employment
- Scripting experience with any of the following tools: Wise, SMS, Desktop Authority, VB, DOS
- Demonstrates prioritization and multi-tasking skills and works well under pressure
- Ability to script, package and deploy software. Working Conditions and Physical Effort
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Senior Technical Support Resume Examples & Samples
- Candidate will be responsible for writing technical content which includes User Manuals, SOP's, SOW's Knowledge Center, Knowledge Articles, Technical/Engineering Blogs and illustrations
- Candidate will need to coordinate with the technical team a given functionalities and its features and write the help topics, blogs, articles, social media post around the functionality
- Should be able to write easy-to-follow and illustrative content that can be understood by clients with varying levels of technical knowledge
- Candidate will do a competitive study and research to find out the best way to illustrate the features of the product / services
- Candidate will work with internal teams to obtain an in-depth understanding of the product / services and the documentation requirements and create documentations that can be used as training manuals
- Ability to study drawings, specifications, existing documentations, and product samples
- Create user documentation for a variety of support services, including how-to guides and instruction manuals
- Gather information on customer requirement subjects in libraries and on the web
- Organize material and complete writing assignment according to set standards regarding order, clarity, conciseness, style, and terminology
- Maintain records and files of work and revisions
- Ability to work under tight timeframes
- Ability to work in shifts if needed by specific projects
- Should have experience of 8+ Years into Technical Writing and Technical Documentation
- Should be able to review, proof-read and write flawless content
- Demonstrate attention to detail
- Come up with creative ideas for writing articles, blogs, press release, copywriting etc
- Writing engaging feature posts for social media - Facebook, twitter, Pinterest etc
- Check documentation to meet quality standards and requirements
- Check copy for grammatical and other errors
- Manage technical reviews, and produce documents within schedule, with minimal or no supervision
- 4 to 8 years- experience in technical writing or editing. (product / services based industry)
- Ability to deliver high quality documentation
- Ability to quickly grasp complex technical concepts and make them easily understandable in text and pictures
- Excellent written skills in English
- Strong working knowledge of Microsoft Office, Power Point and Process flow creation tools
- A degree in CS/Electronics/Engineering, Technical Writing, Communication or English with 4-8 years of experience in writing documents for IT Services based organization
- Excellent oral and written communication skills and strong technical background in software products documentation
- Well versed with authoring tools and MS Office
- Ability to rapidly absorb technical information
- Ability to communicate clearly with technical and non-technical audiences
- Ability to interface, communicate and translate information delivered by developers
- Trained or Certified in ITIL
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Senior Technical Support Representative Resume Examples & Samples
- Extensive computer knowledge with PCs, MAC’s, mobile devices, hardware, MS Office Suites, remote connectivity tools, computer related accessories/peripherals and printers
- Responsible for providing a personal and high level of support to the assigned Business Units that include all levels of management. Must be able to build relationships with key clients to prioritize workload, appreciate the business, and help resolve escalated issues
- Work independently with the ability to manage and prioritize your time within a busy and changing working environment
- Must be comfortable setting up and troubleshooting Video/Audio conference calls in high pressure situations. This includes setting up calls using Polycom/Tanberg/Codian technologies within a Boardroom setting with multiple connection points
- Work closely with clients to clarify business needs and recommend general office productivity and computer technology to meet those needs (according to IT standards). This may include handling site surveys, product research, possible product demos as well as coordinating the purchasing, setup, and installation of the product
- Work closely with multiple groups within the IT to ensure the overall satisfaction of the client. This includes managing upgrades/rollouts of new operating systems and software. Everything must be well coordinated to ensure a high level of success
- Must be able to work well in a team environment. This would include sharing information, knowledge, cross training, proving backup support in the event of absences and uneven workload, and demonstrating a positive attitude
- Remains informed about the state of computer technology by reading trade journals, product reviews and other relevant publications, and by communicating with individuals with similar responsibilities in other organizations
- Related bachelor's degree or equivalent industry experience required
- Minimum 5 years’ experience in a related IT position
- Minimum 5 years’ experience working with Windows Active Directory, Windows and Mac Operating Systems, Microsoft Outlook, Exchange, Blackberry mobile devices, Remote Access Systems, Ethernet topology, PC laptops and desktop computers, Apple Mac hardware and printers required
- Experience supporting A/V systems and meeting support a plus
- Experience supporting Cisco Video Codecs
- Experience supporting Cisco VoIP phones desirable
- Candidates who have a strong background in customer service preferred
- Ability to gather client requirements and determine appropriate technical solutions
- Ability to assume responsibility, work flexible hours and work as a team member
- Excellent oral and written communication skills are necessary to effectively communicate with company personnel
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Senior Technical Support Representative Resume Examples & Samples
- Utilizes soft skills and troubleshooting skills to resolve client issues and questions
- Asks probing questions to gather relevant information on routine and complex calls
- Documents, tracks and monitors client incidents in ticketing system to ensure a timely resolution
- Prioritizes and escalates support incidents and requests based on business impact and documented guidelines
- Maintains passwords, data integrity and file system security for the desktop environment
- Communicates highly technical information to both technical and nontechnical personnel
- May have expertise in commonly used business applications
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Senior Technical Support Assistant Resume Examples & Samples
- Service Repairs
- Offer Technical Solutions / Assistance (Over the Phone or in person)
- Provide Technical Service Training for end-users and distributors
- Issue Service reports and calibration certificates for product repairs
- Provide monthly reports to management in a timely manner
- Maintain service Stock and conduct inventory counts
- Create, enter and finalise service jobs and warranty work
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Senior Technical Support Engineeer Resume Examples & Samples
- Maintain product knowledge and technical skills to current standards and portfolio. Support CPS Systems (BACnet / LON): Tridium Niagara, Gamma, EcoView, Apogee, Desigo, Critical Environments and legacy products along with a detailed understanding and experience with day-to-day VAP operations and job experience (i.e. project management, engineering, commissioning, etc.)
- Provides vast technical knowledge and experience to help specify and close high level sales
- Performs complex product and systems support to customers remotely via telephone, e-mail, & fax and documents accordingly
- Completes on-site and in-house troubleshooting for complex products and other related products and systems to VAPs
- Assist VAP Managers and other Operations personnel in the proper implementation of new and existing CPS controls products, tools, processes and workflows to ensure maximum operational efficiency and improved customer satisfaction
- Assist with and provide training to VAP’s in the application of new products and existing products where required
- Responsible for demonstrations and technical positioning of our solutions against customers needs and requirements
- Supports both sales professionals and VAPs during the technical requirement definition and solution development processes. (On-Site Support Engineer is not responsible for the specification and engineering)
- Lead consulting engineering and specification efforts – conducts on-going and regular visits and calls to specifying engineers and consultants, as well as end-users to provide technical support as required
- Participates in the creation of the customers (channels) technical roadmap – training & certification plan
- Conduct customer quality assurance meetings with VAP. Assist VAP in developing and implementing action plans for customers who are less than completely satisfied
- Assists and advises with reviewing and assessing new potential VAPs, responsible for training and development of new VAPs. Teams with territory sales manager
- This position reports to the Director/ Head of MX-BT-CPS Business Unit, and has no direct reports
- Typically 5-8 years of successful experience in HVAC Engineering or Application Engineer of Building Automation Solutions or DDC Controls
- Good working knowledge of Building Automation industry as well as common industry standards and recommendations, such as ASHRAE, CFR-21, LEED
- Extensive experience working with or for independent Building Automation distributors, engineering firms, or end users, as a plus
- Proven communication, sales, and presentation skills. Self motivated team player with ability to work independently
- Experience working on projects that have global impact and dealing with multi-cultural aspects
- Strong team player. Effectively collaborates with others to reach mutually agreeable outcomes and to resolve potential conflicts
- Manages multiple assignments simultaneously and has strong organizational skills
- Demonstrates a strong dedication to serving customers. Establishes and builds credibility quickly
- Excellent communication skills and the ability to establish and foster relationships and interact with all levels of customers
- Demonstrated problem solving and conflict resolution skills
- Clearly articulate technical value and demonstrate how solutions map to a customer’s needs and drivers
- Learn quickly and think independently to adapt as required
- Management of time and demonstration of self discipline
- Demonstration of strong verbal and written communication, both in English and Spanish languages
- Strong data analysis and application capabilities
- Demonstrates and applies a broad knowledge of field of specialization through successful completion of moderately complex assignments
- 50%-60% maximum
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Senior Technical Support Representative Resume Examples & Samples
- Exceptional multitasking ability
- Ability to conduct one-on-one training
- Subject Matter Expert knowledge of specific Audatex applications, products, and services
- In-depth knowledge of specific Audatex client product workflows and procedures
- Strong knowledge of Windows Operating systems (2000, ME, XP, Vista, Win 7)
- Knowledge of SuperDOS and SQL preferred
- Ability to setup and trouble shoot networked hardware
- Ability to install and troubleshoot RAS and TCP/IP
- Superior written and verbal communication skills
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Frontline Senior Technical Support Representative Resume Examples & Samples
- Participation in training sessions
- Cooperation on special projects
- Follow up Skills
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Senior Technical Support Engineerlocation Resume Examples & Samples
- Strong interpersonal and communication skills; capable of training users in applications and operating system fundamentals and writing basic documentation
- Fluent English written and spoken
- Ability to communicate effectively both verbally and in writing
- Ability to work through complex problems and isolate core issues, combined with superb troubleshooting logic
- Self-motivated, self-starter, sense of urgency, personable, extroverted personality, well organized, attention to detail
- Enjoys problem solving and displays an eagerness to learn new technologies/skills
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KTX Level, / Senior Technical Support Resume Examples & Samples
- Act as second tier support for escalated customer calls
- Help drive agent performance and client knowledge to enhance business
- Assist agents with knowledge base navigation in order to provide proper resolution
- Research, troubleshoot and navigate efficiently through the knowledge base to identify appropriate resolution for client issues and concerns
- Resolve end user/client inquiries by utilizing multiple technological resources, including but not limited to telephone, live web chat, email responses, and customer submitted web inquiries
- Escalate unique issues or inaccurate information contained in knowledge base to the immediate supervisor for resolution
- Projects favorable image of the company to promote its objectives and goals that enhance client relationships
- Participate in internal training programs to expand knowledge and support multiple clients
- Minimum one year of Call Center technical support/troubleshooting experience
- Windows/macOS Sierra/Linux technical experience
- Strong record of achievement in terms of performance to goals/key success metrics
- Must be able to handle multiple job tasks at one time and escalate issues timely
- Must be flexible and able to adapt to change in a fast paced environment
- Apple Certified MAC Technician (ACMT) Certification
