IT Technical Support Resume Samples

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SS
S Sanford
Savanna
Sanford
97312 Skiles Ports
Dallas
TX
+1 (555) 246 9928
97312 Skiles Ports
Dallas
TX
Phone
p +1 (555) 246 9928
Experience Experience
12/2014 present
Houston, TX
IT Technical Support Engineer
Houston, TX
IT Technical Support Engineer
12/2014 present
Houston, TX
IT Technical Support Engineer
12/2014 present
  • Working between the hours of 08:00 – 18:00 Monday to Friday with the potential to provide some out of hours support to the Central Service Desk
  • To provide Service Request and IMAC (Install, Move, Add and Change) services for requests logged in ServiceNow
  • To provide effective communication for all types of incident and request ensuring that the users are kept informed of progress at all times
  • To act as the on-site contact for all IT related incidents logged in ServiceNow, delivering high quality support across all key applications, networks and desktops/laptops
  • Participates in maintaining licensing information for all corporate desktop applications and operating systems using established process
  • To be proactive in the avoidance of repetitive incidents through publishing “how to’s” and “tips” to users on a regular basis and ensuring that the knowledge base in ServiceNow is kept up to date at all times
  • Resolves guest complaints within scope of authority; otherwise refers the matter to management. Notifies supervisor and/or Security of all unusual events, circumstances, missing items, or alleged theft
11/2011 09/2014
San Francisco, CA
IT Technical Support Analyst
San Francisco, CA
IT Technical Support Analyst
11/2011 09/2014
San Francisco, CA
IT Technical Support Analyst
11/2011 09/2014
  • Providing daily assistance for Head Office and Warehouse for PC builds and software support
  • Provide support to the service desk team on network and infrastructure issues
  • Provides technical support to internal employees for all BCD Travel provided software
  • Assist with the build, delivery and support of the desktop, mobile, infrastructure and application management that underpins the group technology estate
  • Develop, test and maintain documented systems procedures/work instructions – train end users
  • Identity and access management for all existing and new practitioners
  • Time Management
12/2006 10/2011
Detroit, MI
IT Technical Support
Detroit, MI
IT Technical Support
12/2006 10/2011
Detroit, MI
IT Technical Support
12/2006 10/2011
  • Engineering process knowledge a plus
  • Document actions and resolutions within helpdesk ticket
  • Maintain effective communication with company leaders, resort leaders, resort cast members, technical support teams, vendors, manufacturers and service providers
  • Identifies, investigates and researches user questions and problems as well as recognizing, researching, isolating and resolving problems
  • Detail orientation, technical details, following established processes and assisting with the development of new or changes to support processes
  • Respond to incoming tickets using the helpdesk dashboard, email or phone. In many cases, phone support and verbal communication will be necessary
  • Provide ongoing support and communication to other staff members, promoting an empowered, multi-disciplinary team environment
Education Education
Bachelor’s Degree in Information Technology
Bachelor’s Degree in Information Technology
Illinois State University
Bachelor’s Degree in Information Technology
Skills Skills
  • Ability to follow-through and react quickly to situations
  • Ability to diagnose networks, computers, copiers, and phone systems remotely in an efficient and professional manner
  • Detail orientation, technical details, following established processes and assisting with the development of new or changes to support processes
  • Comfortable working on your own or part of a team
  • Expert knowledge in the following areas is
  • Ability to disconnect all network devices and phone system, transport them and reinstall them at new locations during office relocations
  • Ability to troubleshoot network and voice cabling
  • Ability to climb ladders and maneuver in attics and/or crawl spaces when necessary
  • Ability to install preconfigured PBX phone systems
  • Experience in Structured Cable installation for both Voice and Data
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1

IT Technical Support Analyst Resume Examples & Samples

  • Proactively address concerns and issues of technology used by office staff
  • Ability to provide support for business based tools such as instant messaging, cloud file sharing, internet, Windows, mobile devices, laptops/desktops, Apple products, in room Video Teleconferencing etc
  • Respond quickly to technology outages affecting employees to restore service as quickly as possible. Work in partnership with the Desktop Support area, understand the established technology guidelines and available support processes as appropriate
  • Provide feedback based on employee input and usage; propose solutions based on needs and emerging technology. Strong understanding & ability to offer solutions of the newest versions, platforms, operating systems and upgrades
  • Communicate and collaborate with other Discovery teams to resolve IT issues. Escalate issues, outages, and needs to appropriate team in a timely fashion
  • Updates workstations / laptops and operation systems as needed
  • Conduct training sessions to educate employees on new technology applications and systems within Discovery
  • Problem solve quickly and professionally under pressure situations dealing with all aspects of IT
2

IT Technical Support Lead Resume Examples & Samples

  • Client relationship - senior management coverage
  • Build and maintain the relationship with Senior business managers in Malaysia
  • Work with regional Infrastructure management in Singapore to set standards,
  • Bachelor's Degree (or equivalent)
  • Over 7-10 years of experience in global IT investment banking
  • Strong management experience in global matrix organization
  • Strong business knowledge of Capital Markets
  • Strong function knowledge and applications experience in equity trading and
3

IT Technical Support Analyst Lat Am Garmin Brazil Resume Examples & Samples

  • Provide end-user support for Garmin's computer systems located in LatAm offices
  • Perform all aspects of desktop support including installation and configuration of computers, hardware problem diagnosis and repair, application installation, and assist with network connectivity troubleshooting
  • Record all contacts, troubleshooting steps, and resolutions into the IT Service Desk Management tool
  • Install and maintain desktop technologies (Desktops, Laptops, Phones, Monitors, Printers, etc)
  • Assist in person, or remotely, in the resolution of support issues among company sites to ensure timely distribution of knowledge and positive impact on user satisfaction
  • Maintain printing systems and assist with network printer system maintenance
  • Research, resolve, and respond to questions received via telephone calls, e-mail, walk-ups, and callbacks in a timely manner, in accordance with current procedures
  • Acquire and maintain current knowledge of relevant product offerings and support policies in order to provide technically accurate solutions to customers
  • Monitor conference room performance and maintenance schedule
4

IT Technical Support Resume Examples & Samples

  • Assist and/or support all resort communication technologies which include but are not limited to two-way radios, mobile phones, cast phones, guest phones, pagers, PDAs, tablets, lobby display boards, convention display boards, WIFI, IPTV, etc. Assist and/or support all resort Point of Sale systems which include but are not limited to NCR terminals, receipt printers, shipping printers, cash drawers, bump screens, bump control, bump panels, scanners, KDAs, PDAs, etc
  • Assist and/or support all call groups and call routing processes. Maintain the resort's master directories for all phones, radios, mobile phones, resort extensions, call class capabilities and emergency resource locators. Coordinate and accurately record changes to names, titles, numbers, extensions, locations, device types, etc
  • Utilize call accounting application to generate call accounting reports and billing statements for special events and/or groups. Perform technology room inspections for designated VIP rooms. Verify proper functionality and appearance of guest room technologies which include phones, room TVs, mirror TVs, cable modems, set top boxes, TV remotes, remote sensors, jack pack connections, blu-ray players, stereo entertainment systems, photopass, WIFI connections, Ethernet connections and Lutron
  • Perform troubleshooting and triage methods to identify issues with all resort technologies. Repair and/or replace items within responsibility. Appropriately escalate issues to their respective support teams and/or vendors. Align all respective teams to drive efforts, gain results and resolve issues
  • Assist the IT manager with resort technical support requests, developing proper guidelines, inventory reporting, providing site and facility access to internal and external partners and all other duties assigned by the IT manager
  • Complete all required trainings, development connection and performance connection opportunities on or by their respective due dates. Attend mandatory and optional (when applicable) meetings, trainings, stand-ups, functions and gatherings
  • Maintain effective communication with company leaders, resort leaders, resort cast members, technical support teams, vendors, manufacturers and service providers
  • 1 to less than 3 years related experience
  • Must be able to work with little to no supervision and make sound decisions
  • Demonstrated ability to escalate high level decisions to appropriate leadership
  • Knowledge in multiple systems, applications and hardware
  • Knowledge of application, networking and hardware triage
  • Must be able to work in confined spaces, behind and/or under furniture or equipment. Must be able to work both indoors and outdoors
  • Must be able lift and carry up to 50 lbs
  • Must be able to appropriately use ladders up to 12 ft in height
  • Must be able to stand for long periods of time or walk to distant locations and traverse up and down stairways
  • Available to work various hours, extended hours, overnight, weekdays, weekends and holidays
  • Participate in overnight or extended work hours
  • 2 year college degree or equivalent
5

IT Technical Support Specialist Resume Examples & Samples

  • Technical support covering the installation, configuration, and administration for the various web server applications currently utilized by TradeThru including; Tomcat, WebLogic, IBM WebSphere, and JBoss (WildFly)
  • Support responsibilities cover SS&C development environments, SS&C hosted production environments, as well as client hosted production and QA environments
  • Be responsible for managing upgrade rollouts for the various webserver applications
  • Assist UNIX administration in the development and maintenance of kshell application scripts and tools
  • Technical support experience with at least two of the following web server applications; Tomcat, WebLogic, IBM WebSphere, JBoss (WildFly)
  • Experience with kshell scripting
  • Strong desire to learn concepts and develop skills across other software packages including IBM MQ messaging middleware and Oracle RDBMS
  • B.S in computer science or a related discipline
  • A minimum of 5 years of experience supporting mission critical applications
  • Ability to succeed within a fast paced environment
  • Self-starter that can work with a minimum of supervision
  • Strong written and verbal communication skills with the ability to clearly articulate opinions and ideas
  • Excellent analytical, reasoning and problem-solving abilities
  • Capacity to meet deadlines and to work under pressure in a team environment
  • Occasional travel, with some travel occurring outside the United States, generally not lasting more than 1 week at a time
6

It-wm IT, Technical Support Analyst Resume Examples & Samples

  • To provide technical support and service delivery to the WM Japan
  • To oversee the technical implementation of projects to ensure high quality of final deliverables including system documentation
  • To work with application developers to ensure that all software released is robust, secure and operates with integrity
  • To problem solve, trouble shoot and perform regular system monitoring and maintenance
  • To enhance and improve existing systems and processes to provide a better level of service to our business users
  • To support the Change The Bank teams in setting up UAT environments and implementing application releases
  • To establish strong working relationships with technical teams across the bank, especially UNIX, Wintel and Database Services
  • To assist with release management and application version control
  • To assist with system queries and issues relating to integrity of application data
  • To participate in overnight and weekend on-call support on a rostered basis
  • Should be conversant in Japanese
  • 4-6 years of technical experience managing and supporting business users
  • Hands on technical skills in UNIX (scripting, Perl), RDBMS (Oracle & SQL Server) and batch scheduling tools
  • Strong SQL skills in Oracle and/or MS SQL Server environments
  • Experience in the software development life cycle (SDLC)
  • Experience of supporting complex business applications, preferably in the financial/banking industry
  • Ability to promote and deliver process improvement
  • An understanding of the need for strong IT risk management controls
  • Possess strong verbal and written communication skills and a belief in the use of usable documentation
  • Strong customer focus with understanding of the importance of meeting SLA targets
  • Proven team player with strong relationship building skills across other technical teams
  • Reliable and extremely well organised to effectively manage a constantly varying workload
  • Takes ownership of issues on behalf of WMIT until the desired result is achieved
  • Possesses the determination, effort and enthusiasm to deliver results. Is energetic, originates action and keeps things moving
  • The ability to multi-task and prioritise issues from a number of different areas of the business
7

IT Technical Support Specialist Resume Examples & Samples

  • Provide excellent customer service and advanced technical support to field, home office and management staff
  • Troubleshoot and resolve hardware and software issues with router, modem, computer, phone, printer, fax, scanning, and audio / video systems
  • Troubleshoot and resolve connectivity issues with cable, DSL, fiber, and cellular data circuits
  • Assist field technicians with new branch installs, branch office moves, and MAC activities
  • Follow proper escalation procedures to ensure maintenance issues and MAC activities are completed in a timely manner
  • Provide a detailed record of troubleshooting and resolution of issues
  • Develop and maintain high-level technical knowledge of our hardware, systems and procedures
  • Create and revise technical documentation used by support specialists and field technicians
  • Handle multiple tasks and high call volumes
  • Two to five years of prior job-related experience
  • Excellent communication, customer service, technical, and troubleshooting skills
  • Experience with incident tracking software, and the Microsoft Office Suite
  • Basic understanding of networking concepts
8

IT Technical Support Analyst Resume Examples & Samples

  • Full Service desk support to include
  • On-site and remote for technical support for all users
  • Configure, troubleshoot and provide hardware and software support for firm laptop and desktop computers, printers, and peripherals
  • Ensure optimization and performance of the hardware and local infrastructure
  • Support ticket management using Helpdesk software
  • Identity and access management for all existing and new practitioners
  • Maintain current inventory records as part of the asset management program
  • Participate in planned maintenance activities which occur outside office hours
  • Contribute to, produce and maintain processes, procedures, operational and architectural documentation, that meet Deloitte IT Standards
  • Assist in training staff in technical processes and procedures
  • Be available on-call for technical issues that occur outside of office hours
  • Professional Qualifications such as Microsoft Certified IT Professional, Microsoft Certified Technology Associate or CISCO Certification
  • A first degree in Computer Science with emphasis on Networking and Information Systems although not required would be considered an asset
  • A minimum of 1-3 years hands-on experience technology helpdesk and support in a similar sized corporate environment including hardware, infrastructure and software support
  • Key exposure to and knowledge of Microsoft and CISCO Networks
  • Exposure to all Microsoft Office productivity apps
  • 1-2 years Windows Server 2008R2, 2012, 2012 R2 experience required
  • Additionally, a working knowledge with the following would be considered an asset
  • Excellent Oral & written communication skills
  • Focus on Customer Services
  • Proficiency in English both spoken and written
  • Effective time management skills as well as the ability to multitask and prioritise work load
  • Accountability and honesty
9

IT Technical Support Analyst Resume Examples & Samples

  • Provides technical support to internal employees for all BCD Travel provided software
  • Identifies researches and resolves technical concerns with employee desktop and laptop hardware
  • Responds to trouble cases, telephone calls, emails and other requests in a timely manner
  • Documents, tracks, monitors and assigns incidents for resolution
  • Documents, tracks and fulfill service requests
  • Must be able to come to work promptly and regularly
  • Must be able to handle other tasks as assigned
  • Assumes and performs other duties and responsibilities not specially outlined herein, but which are logically and properly inherent to the position
  • Work independently in the absence of supervision
  • Assumes and performs other duties and responsibilities not specifically outlined herein, as requested
  • Exceptional Customer Service Skills
  • Detailed Oriented
  • Intuitive Problem Solving
  • Professional Demeanor
10

IT Technical Support Lead Supervisor Resume Examples & Samples

  • Experience designing a capability protecting compartmented artifacts from unauthorized access
  • Experience managing large group (over 200) of users with mulitple levels of access
  • TS/SCI with Poly required
11

IT Technical Support Specialist Resume Examples & Samples

  • One additional year of experience maintaining and modifying operating systems for multipurpose, multi tasking computers may be substituted for the required education
  • Experience operating multipurpose, multi tasking computer systems; or scheduling, controlling input and output or maintaining a tape library to process data on multipurpose, multi tasking computer systems; or converting data from project specifications by developing program code using third generation or other generally accepted computer programming languages; or designing, developing and maintaining communications networks may be substituted for high school on a year for year basis
  • Candidates may substitute U.S. Armed Forces military service experience as a commissioned officer in the Computer Systems Operations classifications or Computer Systems Operations specialty codes in the Information Technology field of work on a year-for-year basis for the required experience and education
  • For education obtained outside of the U.S., you will be required to provide proof of the equivalent American education as determined by a foreign credential evaluation service. If you possess a degree obtained outside of the United States, please submit a detailed, course-by-course evaluation report from one of the U.S. equivalency evaluating members identified at http://www.naces.org/members.htm
  • 6 months of JCL problem determination, analysis and corrective procedures for production problems in a large mainframe environment is required
  • Experience with JCL, TSO, implementing and maintaining programs using COBOL, Assembler, REXX or other generally accepted computer programming languages
  • System maintenance experience with installation and configuration on an MVS Operating System using IBM’s SMP/E software
  • Experience with storage management software products such as IBM’s SMS products and tape management systems such as Computer Associates product CA-1
  • First and Last Name
12

IT Technical Support Specialist Resume Examples & Samples

  • Provide assistance to internal customers on software and hardware issues and questions
  • Configure and maintain hardware including PC, notebooks, printers, etc
  • Provide training and documentation for Allied Universal Security Services standard and custom applications
  • Assist with various projects and support as assigned
  • Maintain network security, User account creation/administration
  • Assist network operations in maintaining network connectivity
  • Remain flexible in work schedule to work various shifts if needed (Hours of operation 8:00 AM- 8:00 PM) on call required
  • Operating systems (Windows 2007/2008/2010)
  • Familiarity with data communications equipment and software
  • Microsoft Office Suite (Word, Excel, PowerPoint, Access, Outlook)
  • Custom Applications (ERP,CRM)
  • Previous Support Desk experience preferred
  • Must have automobile. Occasional travel is required
  • Ability to lift and carry computer equipment to 45 lbs
  • Comp TIA A+, MCP, MCSE, MCSA, MOS (Microsoft Office Specialist), HDI certifications are preferred
13

IT Technical Support Internship Resume Examples & Samples

  • Analyze data integrity using Corporate Inventory tool, and on-site equipment survey
  • Participates in daily user support tasks
  • Collaborate in special events involving the IT team
  • French
14

IT Technical Support Assistant Resume Examples & Samples

  • Installs, configures and maintains computer equipment, peripherals and software for the user community
  • Acts as point of contact with vendors to resolve technical problems with desktop computing equipment and software; arranges schedules and appointments to facilitate resolution
  • Responds to, updates and closes user generated tickets; partners with Help Desk and Systems Operations staff as appropriate to determine and resolve problems received from end users; documents all help-desk activity in SysAid
  • Ensures desktop computers interconnect seamlessly with diverse systems including file servers, email servers, video conferencing systems, application servers and administrative systems
  • Performs classroom AV set-up, configuration and dismantle
  • Orients new employees to use hardware and software in accordance with department processes; performs off-boarding deactivation as necessary for departing employees
  • Identifies, recommend and/or performs system/software upgrades as necessary. Assesses needs to determine necessity for hardware and software purchases; Initiates purchase orders and obtains approvals in accordance with University guidelines
  • Updates and maintains flow charts and word documents to document IT department policies and processes
  • Manages computer equipment inventory
  • Keeps abreast of state-of-the art developments through attendance at professional meetings and seminars and literature
  • Undergraduate Degree (Preferably in CIS, CS, IS or other computing area) or equivalent experience
  • Minimum of 1-2 years’ experience in IT support environment
  • Experience with Windows Server and Active Directory
  • Experience with Office 365 preferred
  • Experience with Microsoft SharePoint administration preferred
  • Advanced understanding of Microsoft product suite
  • Ability and willingness to work evenings and weekends
15

IT Technical Support Engineer Resume Examples & Samples

  • Monitors the MGM Detroit Help Desk queues and works cooperatively with the Corporate IT department, Systems Engineers, Operations Analysts, Systems Technicians and vendors to facilitate correction of incidents and problems
  • Monitors Backups and other batch jobs
  • Answers inquiries in person and via telephone, e-mail, and voice mail concerning the use of computer hardware and software
  • Updates the shift report on a daily basis to include required information updates and to reflect significant activities that occurred during the shift
  • Performs preventive maintenance on PCs, printers, and other hardware. Installs service releases and performs routine maintenance on desktop applications
  • Ensures virus protection is working on all PCs/Servers that are implemented or changed
  • 21 years of age or older
  • High school diploma or equivalent. Bachelor’s degree in computer science or related field preferred
  • Three-years experience in installing and troubleshooting Windows Operating Systems, Desktop Hardware, and Microsoft Products. MSCE and certification (Cisco, A+) preferred
  • Experience with Microsoft Mail/Exchange clients, servers, printers, and trouble ticketing required
  • Experience using remote control to resolve client issues; internet to resolve technical issues; and engineering automation tolls (Altiris, Ghost, scripts)
  • Experience installing server related hardware (tape drives, memory, hard drives, networking, evaluating performance issues on workstations and servers, and training personnel on different types of equipment. Experience with installing and upgrading PC hardware and PC software/operating systems
  • Working knowledge of LAN connections, networking, protocols, host emulation software and skilled in preparing documentation
16

IT Technical Support Internship, Winter Resume Examples & Samples

  • Provide technical support to IT related activities and issues for the Central US
  • Maintain employee’s work stations and laptops
  • Work on IT projects as assigned
  • Minimum cumulative GPA 3.3 or higher
  • Advance knowledge and experience with Excel, Word, PowerPoint functions, and SQL
17

IT Technical Support Resume Examples & Samples

  • Technical experience with computer hardware and software support in a Microsoft Windows environment
  • Must have hardware and technical proficiency with networking equipment, servers, computers, printers and other peripherals
  • Combination of education and experience is acceptable
  • Experience in regulated industry is preferred (e.g. FDA, ISO, Automotive, or Aerospace)
18

Cctv IT Technical Support Specialist Resume Examples & Samples

  • Analysing, documenting and communicating to internal/external partners to meet client/partner technical expectations and ensure customer satisfaction
  • Developing and maintaining strong working relationships with Service Readiness, Support Engineers, Product Groups & other technical resources
  • Maintaining a high level of customer satisfaction through in-depth knowledge of customer's organization, mutually trusting relationship and account dedication
  • Identifying potential network issues, including firewalls, proxies, constrained WAN bandwidth and latency, LDAP, etc
  • Querying databases to analyse, report on historical data
  • Providing Linux system administration
  • Providing support for Windows servers/clients
  • Using HTML and JavaScript knowledge to troubleshoot IE issues with clients
  • Hands on set up and testing of CCTV hardware/software and networking equipment in a Lab environment
  • Previous experience in CCTV industry and IT networking
  • Bachelor’s degree or qualifications in IT, Electronics or related discipline with five or more years’ experience in video networking, CCNA and Windows administration qualifications are highly desired
  • Knowledge of the principles and methods to identify, analyse, specify, design, and manage functional and infrastructure requirements; includes translating functional requirements into technical requirements used for logical design or presenting alternative technologies or approaches
  • Willing and able to travel a minimum of 15%
  • Work effectively in a global matrix organisation - influence, convince, collaborate and achieve results
19

It-technical Support Engineer Resume Examples & Samples

  • To provide first and second level technical support to telephone and email requests from users for all PC hardware, software and associated peripherals
  • To log support calls and document their outcome to facilitate the resolution of common queries
  • To redirect or escalate support requests as appropriate to outsourced partners within IPG and third parties
  • Pro-actively provide information to users on the progress of outstanding support calls
  • To contribute to ensuring that the Helpdesk systems and software are kept up to date and messages are passed on and feedback received promptly
  • To deploy PCs and associated peripherals including new installations and the redeployment of existing equipment
  • To install and configure operating systems to agreed standards under the direction of the Technical Support Team Leader
  • To setup new starters from AD user creation to ensuring all IT equipment is in place for user
  • To maintain the existing PCs and peripherals to standards determined by the Technical Support Team Leader, by performing upgrades, new installations and carrying out routine procedures
  • To assist in the compilation and maintenance of an accurate inventory of hardware and software
  • To assist in the compilation of the Support team’s technical documentation, guidelines and procedures and ensure they are disseminated to users
  • To liaise with colleagues in all Support and Technical Development teams within IPG to ensure continuity of service for all users
  • To provide at all times a professional, courteous and rapid response to individual users
  • To undertake such projects of a level commensurate with the responsibility of the post directed by the Technical Support Team Leader. These could include Physical to Virtual Server conversions, Server Operating System upgrades, 400 user deployment of Virtual Desktop Infrastructure and Mac Casper deployments
  • To undertake such other work as may be assigned which is consistent with the nature of the job and its level of responsibility
  • Experience of using helpdesk ticketing solutions
  • Experience of working with a large, corporate Active Directory structure
  • Microsoft Windows Operating Systems (desktop and server platforms – Windows 7/8/10 and Server 2012)
  • Basic Networking protocols (TCP/IP), networking infrastructure, DHCP, DNS, PXEboot
  • Virtualisation solutions (VMware Workstation/ESX)
  • Mac OS experience including binding to Active Directory and basic troubleshooting
  • Operating System Deployment (OSD) and/or PC imaging ideally with Windows Deployment Server. We particularly like people who strive to improve themselves so candidates who also hold any of the following qualifications would be preferred but these are not essential
  • Microsoft certifications (eg MCP, MCSA, MCSE or MCDBA)
  • VMware certification (VCP)
  • CompTIA Network+ certification
20

IT Technical Support Assistant Resume Examples & Samples

  • Perform routine tasks as they concern the overall operation of the helpdesk and support of employees, which includes but is not limited to
  • Perform account administration for Laureate users
  • Monitor assigned and open tickets to seek fast resolutions
  • Document, execute, and resolve the customer's issues based upon current service response and resolution times. (Service Level Agreements)
  • Accurately escalate tickets by assigning to appropriate groups and following associated protocol
  • Use all available resources to resolve each reported problem within the current Service Level Agreement
  • Support applications such as, but not limited to, Microsoft Office products, Windows operating systems, Mac operating system, low-level network issues and other in-house applications as required
  • Perform application administration in support of New Hires, Terminations and associated Laureate security guidelines
  • Communicate System Outages and Planned Maintenance to appropriate user groups
  • Perform workstation support functions related to the technical support of the employees and authorized users of the network and resources. Includes workstation configuration and installation and system update maintenance
  • May require alternative schedules and/or shift work
  • Communication skills (oral and written)
  • Educational level is usually achieved through a secondary education or a degree in a business school, trade school or an associate degree or equivalent experience
  • The typical incumbent in this position should be able to
  • Read instructions, policies, and directions and to understand more complicated thoughts communicated in writing
  • This position requires a degree in Information Technology or equivalent technical training and certifications and 1 year of demonstrated employment experience in a related industry
21

IT Technical Support Analyst Resume Examples & Samples

  • Be involved in projects and rollout programs for new technical implementations
  • Provide support to the service desk team on network and infrastructure issues
  • Assist with the build, delivery and support of the desktop, mobile, infrastructure and application management that underpins the group technology estate
  • Assisting with new server builds, Physical / Virtual, Modifications – Memory, CPU, HDD allocation
  • Provide support for Microsoft server technologies including: Active Directory, Exchange, Remote Desktop Services, Hyper V
  • Day to day file restores, Server restore testing using - Syncsort, Netapp, VMware, Backup exec and Veeam
  • Providing daily assistance for Head Office and Warehouse for PC builds and software support
22

IT Technical Support Resume Examples & Samples

  • Provide first level technical assistance and support for incoming helpdesk tickets
  • Resolve incoming tickets in a timely manner
  • If onsite assistance is needed, assign ticket to local support personnel and communicate with end users and support representative throughout the ticket lifecycle
  • Respond to incoming tickets using the helpdesk dashboard, email or phone. In many cases, phone support and verbal communication will be necessary
  • Document actions and resolutions within helpdesk ticket
  • Resolve end user issues as they pertain to both hardware and software
  • Ask questions to determine nature of problem to assist with troubleshooting
  • Follow-up with end users to ensure issue has been completely resolved
  • Track, route and redirect issues to correct resources for resolution
  • Manage all incoming tickets until resolution has been confirmed
  • Follow all SOPs and Policies as they pertain to domain architecture when resolving issues. Issues must be resolved in compliance with already established SOPs
  • Must be flexible in dealing with changing priorities
  • Ability to follow-through and react quickly to situations
  • Can ensure confidentiality, take initiative and exercise considerable judgment
  • Team oriented and flexible
  • Can answer questions in a professional and friendly manner
  • Be organized and able to prioritize workflow and meet deadlines
  • Can read, analyze, and interpret general business periodicals, professional journals and technical procedures
  • Ability to understand SOPs, business correspondence, and procedure manuals
  • Effectively present information and respond to questions from groups of managers and general end users
  • Ability to work in both a team and/or individual environment
  • Provide proper recording, documentation and closure for all tickets that enter the helpdesk system
  • Can preserve and grow your knowledge of helpdesk procedures and services
  • 3-5 years of progressive information technology experience
  • Bachelors degree in Information Technology or related discipline preferred
  • Experience coordinating and supporting IT business processes
23

IT Technical Support Specialist Resume Examples & Samples

  • Associate Degree in Computer Science, Information Technology or related field
  • IT certifications such as A+, Network+, and MCSE are highly encouraged
  • 1-3 years experience in a multi-site 200+ user environment
  • Hands on –support with Microsoft operating systems and desktop software
  • Extensive knowledge of Microsoft Windows Operating Systems and common end user applications such as Microsoft Office, Internet Explorer, Adobe Acrobat
  • Experience supporting IT hardware including Dell desktop/laptop computers, laser printers, cellular/smartphones, tablet PC’s
  • A basic understanding of LAN/WAN operations and its impact on the desktop environment
  • Ability to diagnose and research the root cause of a reported issue to either resolve the problem or engage other support resources
  • Ability to effectively prioritize time and manage multiple tasks simultaneously
  • Strong interpersonal, written, and oral communication skills
  • Strong focus on providing exceptional customer service to all levels of employees
  • Experience working in a team-orientated environment
24

Specialist IT Technical Support Resume Examples & Samples

  • Perform all tasks with a focus on customer service including accessibility, approachable, and positive attitude
  • Perform role functions according to established Cloud Peak Energy (CPE) standards
  • Work occasional evenings and weekends when upgrades or projects require
  • Manage service requests for users via the IT Service Management (ITSM) toolset according to service specifications
  • Thoroughly document, track, monitor incidents and problems; ensuring timely resolution while adhering to change control procedures
  • Setup, install, configure, test, deploy, maintain, upgrade and troubleshoot with external vendors as required
  • Maintain existing network switches, desktops, laptops and portable devices
  • Assist in maintaining workstation security, firewalls, Windows updates and approved application patches
  • Assist in data backup/recovery process
  • Manage and troubleshoot computer equipment, Local Area Network/Wireless Area Network (LAN/WAN), including all related switches and peripherals with assistance from supporting teams as required
  • Support telecommunications (phone systems), technologies and protocols
  • Create, update and maintain IT procedures and practices
  • Collaborate with business unit staff and IS&T team members to ensure all application configurations are consistent across user devices
  • Ensure all administrative tasks (i.e. status updates and reports) are completed in timely manner
  • Travel regionally to support the business environments
  • Participate in on-call rotation and after hour’s emergency support for customer’s IT systems
  • Maintain systems in accordance with CPE data retention policy
  • Interactions, Communications and Behaviors
  • Experience supporting workstations and mobile devices in a corporate environment
  • Experience with Virtual Desktop Infrastructure, Network Switches and Voice over IP preferred
  • Desktop hardware certifications desired
  • Work in a semi-directed manner as part of a geographically dispersed team that has specific and general roles
  • Demonstrated ability to work with a high level of integrity and teamwork
  • Proficient administration of Windows 10 based workstations, printers and other hardware as well as applications in an Active Directory environment
  • Experience with Windows Active Directory: (Group Policy and User/Group Security Management)
  • Ability to troubleshoot and specifically diagnose hardware, software, and networking issues
  • Demonstrate an understanding of IS&T systems interoperation in respect to client server functionality
  • Familiar with Virtual Private Network (VPN) and Virtual Desktop Infrastructure (VDI) Services
  • Ability to support Enterprise Workstation Security solution
  • Excellent verbal and written communication skills in being succinct and non-technical when required
  • Exceptional interpersonal skills, with a focus on listening, appropriate questioning skills and responding objectively to the thoughts and ideas of others
  • Ability to conduct research into a wide range of computing issues as required
25

IT Technical Support Senior.group Manager Resume Examples & Samples

  • Leads managers/supervisors, support consultants, trainers and analysts, in an IT Call Center environment, monitoring activities and evaluating performance
  • Identifies and implements strategies and efficiencies to enhance customer experience and align with business operations. Optimizes use of customer communication channels (phone, email, chat, social)
  • Communicates and collaborates across organization to coordinate work and resolve issues
  • Provides coaching and guidance to staff and promotes staff training and development
  • Leads work activities of the Customer Support team, providing for adequate staffing and resources and maintaining work on schedule so that ongoing internal and external customer satisfaction is maintained
  • Drives results across customer experience and productivity metrics. Defines and delivers programs that improve customer experience, process quality and productivity
  • Proactively seeks customer feedback and uses this feedback to drive programs that make it easier for customers to work with IDEXX products, services and support
  • 7-10 years of work experience, including 5-10 years of experience leading large Technical Support contact/call center teams
  • Must have experience leading managers/supervisors
  • Must have technical support call center leadership experience
  • Bachelor’s Degree or equivalent work experience required, preferably in Science or Computer-related field
26

IT Technical Support Tech Resume Examples & Samples

  • Makes timely and accurate diagnosis of system related problems and determining between hardware, software and network related problems, and work in conjunction with the Global Service Desk and other IT operations/engineering groups to provide resolution
  • Will be expected to take ownership for assigned incidents and problems, and contact required resources both inside and outside the company necessary to resolve the problem, with minimum supervision
  • Identifies and solves any problems that affect desktop computer operating systems and troubleshoots routine problems and maintenance of systems
  • Maintains other relevant computer peripheral devices such as Monitors, Printers, Video teleconferencing problems
  • Supports drive imaging for desktop/laptop systems
  • Incumbent is required to travel to satellite locations as needed
  • Experience working on small projects and delivering against timelines
  • Must be self-managed and a self-starter with a positive attitude
  • Able to perform root cause analysis. Capable of proactively recommending effective courses of action, communicate resolution, policy and procedures to the various IT stakeholders, management, and end user population
  • Ability to establish strong relationships with individuals at the supervisor/team manager level
  • Ability to work independently while collaborating with remote teams in a fast paced environment
  • Microsoft Certified Systems Engineer (MCSE)
  • LI-RC1
27

IT Technical Support Lead Supervisor Resume Examples & Samples

  • Provide technical technical direction and guidance to the Service Desk staff on problem resolution workflows
  • Microsoft Technology Associate (MTA)
  • Network+ Certification
28

Renweb IT Technical Support Engineer Resume Examples & Samples

  • Solves application support cases through effective troubleshooting
  • Proactively resolves issues by identifying potential problems and implementing solutions and prevention methods
  • Serves as a primary resource for Account Managers
  • Mastery of all major RenWeb operations including
  • Report Cards and Transcripts
  • Standard and Custom “Maintenance Manager” jobs
  • Standard and Custom Reports
  • Experience with RenWeb Database structure
  • Stays up-to-date with all the latest technologies employed by the RenWeb platform products and the underlying technologies and share this knowledge with other support engineers
  • Manages team ticket pipeline as well as personal pipeline making adjustments to assignment as needed
  • Recognizes and escalates critical issues to management and within the Sales, Customer Support and Engineering teams
  • Performs issue intake via phone, email, IM and system alerts
  • Trouble-shoots complex problems with transactions, record history and log info
  • Collaborates with Product, Customer Support, Infrastructure and all other teams involved in regular activities
  • Communicates when additional resources are needed to handle support workload
  • Responds to issues reported by automated systems, even before the customer realizes there is a problem
  • Listens, comprehends and communicates on the fly
  • RenWeb School Management Software experience desired
  • 2+ years of technical experience with web applications
  • Extensive experience in examining, investigating and solving dynamic problems
  • Experience working issues/cases at all technical levels
  • Systems administration background a plus
  • Ability to perform all tasks of a Technical Support Specialist
  • Ability to remain productive under conditions where interruptions are prevalent
  • Ability to multi-task and resolve complex problems under higher pressure and stressful situations while prioritizing both time and projects, and working independently
  • Proficient in C#, C++, ColdFusion, MS SQL, HTML, CSS, JavaScript, JQuery, Dreamweaver
  • PC/Windows Proficiency
  • Strong record in collaborating with other teams, showing initiative, peer development and personal dependability
  • Skilled in data analysis and interpretation
  • Demonstrated ability to build and maintain strong relationships with customers while providing excellent customer support
  • Ability to think “out-of-the-box” and develop creative solutions
  • Understanding of programming principles (does not need to be programmer)
  • Highly self-motivated and independent
  • Flexibility to cover extended hours on a rotating basis
29

IT Technical Support Resume Examples & Samples

  • Position provides support to an enterprise engineering application deployed company-wide
  • Troubleshoot client service requests on an on-going basis and ensures that all activities are performed at a level of quality consistent with IT standards
  • Exercise critical thinking and professional judgment to take appropriate actions
  • Provide ongoing support and communication to other staff members, promoting an empowered, multi-disciplinary team environment
  • Provides On-Call support as needed
  • 1-3 years of experience on enterprise products
  • Hands-on experience on Application Support, Upgrades and Integrations projects
  • Working experience on support mechanism, SLA management and risk mitigation
  • Experience on application configuration and administration (accounts, licenses, workflows etc)
  • Detail orientation, technical details, following established processes and assisting with the development of new or changes to support processes
  • Strong focus on documentation and root cause analysis
  • Experience effectively responding to shifting priorities in a fast paced and changing environment
  • Excellent communication (verbal and written English) and customer management skills
  • Engineering process knowledge a plus
  • Experience with PLM/PDM (Teamcenter, Agile, Windchill, Smarteam etc), CAD tools (Solidworks, NX etc) or ERP applications a plus
30

Senior IT Technical Support Tech Resume Examples & Samples

  • Provides IT Desktop support to the relevant End-user community in the location/region based, this includes all desktop computing hardware and software and peripherals, including Mac OS and Windows
  • Makes timely and accurate diagnosis of system related problems and determining between hardware, software and network related problems, and work in conjunction with the relevant IT operations/engineering groups to provide resolution
  • Will be required to lead problem resolution activities among multiple parties in order to get technology incidents and problems resolved
  • Will be expected to take ownership for assigned incidents and problems, and contact required resources both inside and outside the company necessary to resolve the problem, with no supervision
  • Responds to requests for service with expediency
  • Identifies and solves any problems that affect mobile devices and operating systems and troubleshoots routine problems and maintenance of systems
  • Maintains other relevant computer peripheral devices such as Monitors, Printers, and video teleconferencing
  • Supports hard drive imaging for desktop/laptop systems
  • Incumbent is required to travel as needed
  • Regularly participates in alignment meetings with various Executive Assistants as well as IT Leadership
  • Completes technology-related projects as assigned
  • Training and mentorship for junior team members on processes and workflow
  • Some shift work may be required and weekend work is needed for projects
  • Minimum 5 years of experience in 1st/2nd/3rd level Corporate IT support, gained in a multi-site IT operations environment
  • Experience providing Executive IT Support is required
  • Ability to perform calmly in high pressure situations and tight timelines is required
  • Proficient in meeting collaboration systems including conference room hardware, video conferencing and cloud meeting solutions
  • Ability to produce reports against service levels and KPI’s
  • Experience working on medium-large projects and delivering against timelines
  • Able to effectively operate within an ambiguous environment and independently deliver goals and objectives
  • Ability to establish strong relationships with individuals at the management level
  • Must be dynamic, innovative and capable of garnering the respect and high level trust required by the help desk and IT teams for this position to be successful
  • Ability to communicate effectively with both technical and non-technical teams
  • Experience with Service Now ITSM Tools
  • Bachelor’s Degree in Computer Science, IT Technology or another appropriately related field
  • Cisco CCNA certification
  • Experience working with Active Directory, domain services and back office/infrastructure application installation and support
  • Knowledge in storage and backup technologies
  • Experience with Lenovo parts ordering and hardware repairs
31

Manager IT Technical Support Resume Examples & Samples

  • 3-5 years experience in a leadership role within an Operation Support Center
  • Excellent computer skills (Microsoft Office, inclusive of Word, Excel, Outlook and PowerPoint)
  • Strong analytical and diagnostic capabilities
  • Ability to deliver results in a high pressure and complex environment
  • Experience in Major Incident Management
  • Demonstrated problem solving skills and experience delivering innovative solutions
  • Broad operational background in colocation and data center infrastructure including (critical systems, physical security, network connectivity, and power configuration)
  • Ability to understand and motivate staff to develop capabilities
  • Ability to quickly adapt to advancing technologies and processes
  • Familiarity with call center metrics and the use of Avaya CMS Supervisor reports
  • Familiarity with various ticketing systems, CTS Remedy, CTS Vantive, NTM
  • Ability to bring out other people’s potential/talents, successfully motivate and challenge a team
  • Excellent communication skills with the ability to communicate in a courteous, tactful, and concise manner
  • Previous experience developing and implementing continuous process improvement initiatives
  • Strong understanding of PMP principles and practices
  • Must be able to manage multiple projects and initiatives
  • Ability to work in a fast pace, changing environment
  • Ability to understand multiple IT services and tools
  • Experience with dealing directly with customers and the ability to find creative customer solutions
  • Familiar with change management best practices and procedures
  • Previous experience managing a support team within an ITIL service model
  • Undergraduate degree in Business Administration, Computer Science, Business Management, or related field
  • ITILv3 Foundation Training
  • ITILv3 Capability Operational Support and Analysis
  • Support Manager Certification
32

IT Technical Support Specialist Manager Resume Examples & Samples

  • For education obtained outside of the U.S., you will be required to provide proof of the equivalent American education as determined by a foreign credential evaluation service. If you possess a degree obtained outside of the United States, please submit a detailed, course-by-course evaluation report from one of the U.S. equivalency evaluating members identified at http://www.naces.org/members.html
  • Database Design ( SQL server), MS Project, Share Point, Visio, MS Office
  • Knowledge ITIL v3 Foundation Certification
  • Recruitment Number (located at the top of the bulletin)
  • The last 4 digits of your SS#
33

IT Technical Support Coordinator Resume Examples & Samples

  • Provide statewide onsite installation, configuration, maintenance and support for DHH owned: Workstations, Laptops, Thin client devices, Desktop printers, Network printers, Network communication devices, Video Conferencing Equipment,
  • Software Applications, and all associated components, peripherals, and media
  • Manage user accounts on local PCs, select servers, and Active Directory in compliance of industry standards
  • Record service calls in web‐based tracking system and utilize system to document ticket resolutions
  • Provide limited support for approved mobile devices which contain DHH's proprietary data, including, but not limited to e‐mail. Support shall be focused on ensuring that an otherwise functional device is properly configured for work related purposes
  • Train and assist end users on technical issues as a form of preventative maintenance
  • In the event of disaster, take appropriate actions to ensure continuity of operations in accordance with previously documented and Department approved plans
  • Travel to various sites as needed to carry out assigned duties
  • Identify, diagnose, and assist with resolution of network issues as related to end user problems
  • Restore data from backup systems using designated applications as needed for end user support
  • Manage all assigned issues being handled by other internal IT units or external contractors
  • Bachelor's degree or Associate's degree with 3 years of professional experience in an IT field in lieu of degree, or 6 years of professional experience in an IT field in lieu of degree
  • Excellent problem solving/troubleshooting skills
  • Minimum 1 year of professional experience in IT field performing desk side support
  • Experience with Windows based operating systems including installation, system administration and troubleshooting
  • Experience with
  • Various computer hardware, which includes: PCs, laptop & printers
  • MFPs; routers, switches and servers
  • Remote Control software, Ticketing System software, Active Directory; Exchange; SharePoint
  • Professional experience with DHH information systems or programs utilized by the department
  • A+, Network+, HDI, MCTS, MCSE, MCITP , Strategic Planning, ITIL, Process Improvement or other relevant industry certifications
34

IT Technical Support Engineer Resume Examples & Samples

  • Hitachi Capital Technologies leadership
  • Business Leaders Across Hitachi Capital
  • All lines of business across Hitachi Capital
  • Onward escalation and communications with Level 3 and external 3rd parties
35

Senior IT Technical Support Resume Examples & Samples

  • Manage user physical and logical security (including adds/deletes/changes & audits) for variety of systems including, but not limited to, Keycards, Active Directory, PBX, FAXCOM, AVITrack, and other Ecova developed applications
  • Utilize specialized technical skill set to provide hardware, software and network consultation and support onsite and over the phone for internal and external clients
  • Respond to client requests in a timely fashion
  • Independently investigate, research, resolve and document end user problems
  • Provide routine maintenance and troubleshooting of business equipment including, but not limited to, computers, laptops, monitors, desktop phones, projectors, web cams, printers, copiers, and optical scanners by responding to telephone calls, emails, tickets, and other technical support requests
  • Perform lifecycle replacements of various end user equipment
  • Maintain current expertise in operation and application of standard workstation hardware and software
  • Setup and maintain desktop backend services such as desktop/laptop deployment services, anti-virus/malware detection, remote laptop backup services, desktop configuration policies, and desktop patch management
  • Provide recommendations to management for improvements regarding desktop and application management
  • Assist senior-level team members in various infrastructure projects
  • Bachelor degree in Computer Sciences, Technical Certification from an accredited technical school or combination of experience and knowledge considered 4 plus year equivalent education
  • Applicable Microsoft / CompTIA or equivalent industry certifications preferred
  • Four to seven years experience in Technical Support
  • Some Project Management experience desired
  • Experience with LanDesk a plus
  • Comprehensive knowledge of desktop and laptop computer hardware
  • Must be proficient in the use of the Microsoft Office tool set
  • Effective knowledge of network protocols and basic services including TCP/IP, DHCP, VoIP, WiFi, and DNS
  • Ability to create, edit and deploy computer/software group policies
36

IT Technical Support Engineer Resume Examples & Samples

  • Candidate should possess superior customer service skills in dealing with users at all levels in a team environment
  • Proven ability to operate in high pressure situations and successfully handle multiple priorities and possess a high level of discipline while remaining flexible
  • Demonstrated experience delivering direct user support in a high availability environment
  • Previous experience in which high levels of initiative, judgment, and tact has been demonstrated
  • Must possess superior technical aptitude, written and oral communications skills with the ability to interact with internal customers in a professional manner
  • Candidate must haves a good understanding of core internet technologies - DNS, mail transport, TCP/IP and network file systems
  • Must have a good understanding of computers (both hardware and software) and have demonstrated willingness to learn and apply new technology
  • Must have good knowledge of scripting and process automation (Perl)
  • Demonstrated experience with Linux Operating System, Thin Client Infrastructure devices, and remote access systems
  • English language proficiency
  • Ability and willingness to work a flexible schedule
  • B.S. / B.A. in Computer Science or Related Technical field preferred, but not required
  • Demonstrated experience with Windows/Mac/Linux Operating Systems
  • Experience with Data Cabling / Computer Facilities maintenance /Standards
  • Certifications in areas of core support responsibility - A+, MCSA, MSCE, Network+, CCNA/CCNP
  • Experience providing phone based technical support and troubleshooting to a wide range of technical and non-technical users
37

IT Technical Support Analyst Resume Examples & Samples

  • Ability to prioritize tasks
  • Ability to think logically and abstractly
  • Beginning/Intermediate understanding and familiarity of Microsoft operating systems
  • Beginning/Intermediate understanding and familiarity of the MS Office Suites
38

IT Technical Support & Technical Application Management Specialist Resume Examples & Samples

  • Cultural awareness
  • Service awareness, preferably IT Infrastructure library (ITIL) certification
  • Investigation and diagnostic skills (the Sherlock Holmes factor)
  • Must have critical incident experience
  • Client-Server relationships
  • Strong communication, both written & verbal
  • Experience with driving projects and initiatives towards completion
  • Experience with technical troubleshooting via logical process and established methodologies
  • Good knowledge on ITIL process
39

IT Technical Support, UK Resume Examples & Samples

  • Application Support: Lotus Notes email, Microsoft Office (includes troubleshooting and solving user problems)
  • Helpdesk: logging and responding to calls
  • PC & Mac: 1st and 2nd line support
  • Mobile Phone Support: Including tablets IOS
  • System Maintenance: Including client, server backup systems, security
  • MFD Maintenance: of all printer, copy and fax fleet and consumables
  • Audio/Visual: User support for projectors, audio systems
  • Asset Management: Maintaining assets database, equipment hand-over/return
  • Active Directory:Basic knowledge of AD and associated technologies
  • System Maintenance:including daily operations and basic network support
  • Task and helpdesk completion experience
  • Team Working experience
40

IT Technical Support nd Line Engineer Resume Examples & Samples

  • Provide technical support and leadership in a complex mission critical SAP environment
  • Provide day to day operations support and on-call support 7x24 on a rotational basis
  • Perform 2nd level support to all customers infrastructure and develop solutions to stabilize customer environments
  • Use tools for remote management and alert monitoring
  • Responsible for incident / service call investigation, diagnosis, resolutions where possible or dispatching to the relevant higher level support
  • Be involved in full cycle development, deployment to go-live
  • Forecast technology requirements based on client's needs
  • Provide SAP expertise in the customer engagement team
  • Develop, mature and ensure compliance of technology standards and solutions
  • Experience in Unix/ Linux system administration
  • Windows NT/2000/Windows2003 knowledge (basics of administration)
  • Basic knowledge of SQL
  • Basic knowledge of IP Services
  • Analytical problem-solving skills
  • Customer and service orientation
  • Written and spoken English
41

IT Technical Support Resume Examples & Samples

  • Understanding and knowledge of information systems products, services and/or applications to assist and advise end-users with all aspects of user reported problem
  • Identifies, investigates and researches user questions and problems as well as recognizing, researching, isolating and resolving problems
  • Conducts services, repairs, training, and follow-up or coordinates referrals to appropriate technical, professional or service personnel
  • Assists with and/or performs the installation, implementation and upgrades of computer hardware, software and/or systems
  • Ability to communicate with people of varying technical experience
  • Experience maintaining deadlines
  • Experience with remote customer service
42

Consultant / Callidus IT Technical Support Resume Examples & Samples

  • 6-9 years of experience in Application/Server support
  • 2+ years Unix scripting experience
  • 2+ years DB Developer experience
  • 2+ years to support ETL platform
43

IT Technical Support Tech Resume Examples & Samples

  • Minimum 2-years of Service Desk experience
  • Windows XP - 10
  • Mac OS 10.X
  • MS Office 2007 – 2013
  • Mobile Devices including IPhone, Android, Blackberry and Windows Mobile
  • VPN/Home Routers
  • Active Directory (user accounts, password resets, etc.)
  • Service Desk Ticketing Systems (ServiceNow, ZenDesk, Spiceworks, Bomgar, GoToAssist, LogMeIn, etc.)
44

IT Technical Support Coordinator Resume Examples & Samples

  • Provide statewide onsite installation, configuration, maintenance and support for DHH owned: Workstations, Laptops, Thin client devices, Desktop printers, Network printers, Network communication devices, Video Conferencing Equipment, Software Applications, and all associated components, peripherals, and media. Manage user accounts on local PCs, select servers, and Active Directory in compliance of industry standards. Record service calls in web‐based tracking system and utilize system to document ticket resolutions. Provide limited support for approved mobile devices which contain DHH's proprietary data, including, but not limited to e‐mail. Support shall be focused on ensuring that an otherwise functional device is properly configured for work related purposes. Train and assist end users on technical issues as a form of preventative maintenance. In the event of disaster, take appropriate actions to ensure continuity of operations in accordance with previously documented and Department approved plans. Travel to various sites as needed to carry out assigned duties. Identify, diagnose, and assist with resolution of network issues as related to end user problems. Restore data from backup systems using designated applications as needed for end user support. Manage all assigned issues being handled by other internal IT units or external contractors. Other tasks as directed
  • Bachelor's degree or Associate's degree with 3 years of professional experience in an IT field in lieu of degree, or 6 years of professional experience in an IT field in lieu of degree. Excellent analytical skills, effective organizational and time management skills. Great attention to detail and follow up, and verbal/written communications skills. Excellent problem solving/troubleshooting skills
  • Advanced degree. Minimum 1 year of professional experience in IT field performing desk side support Experience with Windows based operating systems including installation, system administration and troubleshooting. Experience with: Various computer hardware, which includes: PCs, laptop & printers. MFPs; routers, switches and servers. Remote Control software, Ticketing System software, Active Directory; Exchange; SharePoint. Customer service experience. Professional experience with DHH information systems or programs utilized by the department A+, Network+, HDI, MCTS, MCSE, MCITP , Strategic Planning, ITIL, Process Improvement or other relevant industry certifications
45

Local IT Technical Support Resume Examples & Samples

  • Be familiar with the approved suppliers via Catalog or to address it to the corresponding group that is responsible for (e.g. Asset Management, Client Devices, SRM Catalogs, etc.)
  • University or Bachelor Degree or above is required for the position, Must be a team worker and have good communication, presentation, negotiation and influence skills
  • More than 3 years related Professional Field Experience is desirable. The position should suffice with a technical diploma or similar in Information Technologies (has to have a knowledge of Computer terminologies or Computer Science. CCNA is required
  • 3-5 years Customer Service Experience would be a plus (not required). Candidate must have the following skills for the job: patience, customer service oriented, flexible, collaboration, teamwork, being able to be supervised remotely, etc.)
  • 3 years’ experience in Multi-national company. Have the communication capability to support users across OSRAM region
46

IT Technical Support Specialist Resume Examples & Samples

  • Provide Professional End User Support on all contract defined Equipment/Software at defined locations
  • Provide Project Support on Local and HQ assigned Projects
  • Respond to and support End User IT Support issues documenting each issue and its solution in the GFE ticketing system
  • Provide on-site technical support to monitor and track end user trouble calls to the Help Desk and, as required, provide necessary support for resolution
  • Provide immediate end user support for all field executives such as the FSD, on-site senior staff or others so designated by the FSD
  • Provide advice / support to the staff on Microsoft products as well as COTS products and other application configurations
  • Set up and maintain Voicemail / VoIP systems, Coordinate telephone line installations and moves at the off-site, on-site airport, and spokes, provide analog technology support (fax and modems) and manage all HQ approved TSA plain old telephone service (POTS) local dial tone
  • Acts as liaison between project team members, customers and installation team to ensure project is implemented seamlessly
47

IT Technical Support Representative Resume Examples & Samples

  • Provide ITIL-compliant service management to assigned customer
  • Manage any Service Level Agreements (SLA's) for assigned customer and
  • Understanding of network fundamentals
  • 2 years or more experience in a related role, delivering IT services to internal
  • Experience in Airline / Air Transport industry: desirable
  • Experience of working in a matrix management environment is desirable,
  • Ability to support, troubleshoot, analyze and investigate in multi-vendor
48

Entry Level IT Technical Support Resume Examples & Samples

  • Review, analyze, and evaluate various systems operations
  • Document, track, and monitor the problem to ensure timely resolution
  • Perform advanced root cause analysis and develop checklists for typical problems
  • Works with user community to remotely to solve moderately complex tickets
  • Has knowledge of commonly used concepts, practices, and procedures
  • ) Crestron Controllers knowledge
  • ) Biamp setup and configuration
  • ) Samsung Commercial Display management
49

IT Technical Support Resume Examples & Samples

  • Setup, maintenance and day-to-day support of computer hardware and software, networks and telephone systems at branch office locations
  • Maintain detailed inventory and documentation of all systems using Encompass Intranet
  • Coordinate and manage technical projects associated with branch office acquisitions, consolidations and relocations
  • Support end users via telephone or remote support tools when they have system-related issues
  • Monitor Support Queue throughout each business day, and work with co-workers to ensure that every Support Ticket is addressed in a timely manner
  • Notify key personnel about planned visits to their offices, including details about arrival time, plans and user requirements. Follow after office visits are completed to communicate what was accomplished, and what is left to be done
  • Bachelor’s degree in computer science or information technology, associate’s degree from technical school, or a minimum of two years of related work experience
  • Experience in Structured Cable installation for both Voice and Data
  • Ability to install preconfigured PBX phone systems
  • Experience with Samsung OfficeServ Phone systems is preferred, however knowledge of PBX phone systems in general is a plus
  • Ability to climb ladders and maneuver in attics and/or crawl spaces when necessary
  • Ability to troubleshoot network and voice cabling
  • Ability to disconnect all network devices and phone system, transport them and reinstall them at new locations during office relocations
  • Ability to diagnose networks, computers, copiers, and phone systems remotely in an efficient and professional manner
  • Experience managing small to medium-sized technology projects
  • Customer support experience, including support of end-users
  • Experience with inventory tracking
50

IT Technical Support Analyst Resume Examples & Samples

  • Excellent written and verbal communication skills with the ability to effectively tailor communication of technically complex issues to various audiences
  • Demonstrated capability for logical and consistent problem solving with emphasis on resolution of complex technical problems using root cause and other problem analysis techniques
  • Intentional, assertive, diplomatic, and persistent, with a strong desire to see things through to completion
  • Strong customer focus and orientation
  • Strong time management and coordination skills
  • Self-motivated, detail-oriented and organized with the ability to prioritize work load and to perform in a high-pressure environment
  • Must be open to working occasional weekends and after-hours, if required
  • 5 years advanced third level support experience for applications, infrastructure or service desk
  • 5 years of experience with Incident and Problem Service Management
  • 5+ years of experience in supporting PostgreSQL databases
  • Experience with administration, installation & configuration, development, version upgrades, data migration, backup and recovery, replication, disaster recovery, performance monitoring & tuning, index optimization, shell scripts, database development, writing stored procedures & triggers
  • Perform a variety of PostgreSQL tasks related to problem resolution and monitoring, administration, availability, performance and security
  • Experience in web applications using Java/J2EE
  • Experience maintaining, patching, and upgrading of servers
  • Experience developing, updating and tuning SQL queries
  • Exposure to Windows 7/10
  • Exposure to ITIL and ITSM tools such as ServiceNow is preferred
  • BS in engineering or computer sciences degree or equivalent experience
51

IT Technical Support Resume Examples & Samples

  • Microsoft Windows 10 and Windows 7
  • IBM Notes Mail, Sametime Meeting, Sametime Chat and Connections
  • Network Connectivity using Wired and Wireless Technologies
  • Junos Pulse VPN technology
  • Active Directory, DHCP, DNS and similar network services
  • Audio Video conferencing Webex, Intercall etc
52

IT Technical Support Analyst Resume Examples & Samples

  • Write technical specifications for purchase of corporate technology equipment, networking hardware, and related products
  • Assist in developing long-term strategies and capacity planning for meeting future hardware and corporate technology needs
  • Deploy workstations, servers, printers, scanners, local firewalls, encryption systems, and all host security systems
  • Install, configure, test, maintain, monitor, and troubleshoot end user hardware, peripheral devices, printing/scanning devices, presentation equipment, and mobile devices
  • Perform on-site analysis, diagnosis, and resolution of complex hardware problems for a variety of end users, and recommend and implement corrective solutions, including off-site repair as needed
  • Provide high quality support to customers and users handling requests and issues making IT SLA engagements are met
  • Support VoIP infrastructure and its associated software, call management systems, voice mail, and interactive voice response
  • Manage end user accounts, permissions, access rights, and storage allocations in accordance with best-practices and defined security procedures
53

IT Technical Support Analyst Resume Examples & Samples

  • Support mission critical Just in Sequence/Time (JIS/JIT) Manufacturing Execution Systems (MES)
  • Support the maintenance and trouble-shooting requirements of information systems
  • Help determine reasons for equipment failures and advise on corrective and preventive actions to eliminate future safety, quality or downtime issues
  • Maintain and support front office systems including: Solidat, AutoCAD, Microsoft Office, etc
  • Strong background in Microsoft Systems Administration (AD, DHCP, DNS, Server, Group Policy Management, etc.)
  • Understanding of VMWare cluster environments and maintenance (ESXi)
  • Must have a working knowledge of relational database applications